information systems technician

City of Roseville, CA

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div><b>Grow your IT career by joining the IT Client Services team</b></div><div><b>
in the role of IT Technician I/II.</b></div><div></div><div><b><br>
This job posting will be open until March 8th OR the first 300 applicants.</b></div><div><b><br>
The City of Roseville is accepting applications with the intention of creating an eligible list to be utilized for future recruitments. There are no current vacancies at this time. The eligible list created by this recruitment will be active for six months.</b></div><div><b><br>
Are you passionate about technology and ready to tackle exciting challenges? The City of Roseville is seeking a dedicated IT Technician to join our dynamic Client Services Team. In this role, you&rsquo;ll be ensuring smooth operations and providing top-notch support to our staff. If you thrive in a fast-paced environment and love solving problems, this is the perfect opportunity to showcase your skills and make a real impact in our organization!</b></div><p><b><br>
The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community.</b></p><p></p><p><b><br>
What the City of Roseville Offers:</b></p><ul><li><b>
$29.5280 - $45.70.41 Hourly (dependent on experience)</b></li><li><b>
Up to $2,490 per month in health and welfare benefits</b></li><li><b>
Competitive vacation and sick leave programs</b></li><li><b>
10 paid holidays, 2 floating holidays - Plus 45 hours of additional personal leave time</b></li><li><b>
Opportunities to train and promote</b></li><li><b>
CalPERS</b></li><li><b>
A top-notch team and more!</b></li></ul><b>
The current opening is a regular, benefitted, and full-time position but the list may be utilized to fill future regular, temporary, or limited-term vacancies in the City for the duration of the list.</b><p></p><p><b><br>
DISTINGUISHING CHARACTERISTICS</b></p><p><b>
Information Technology Technician I</b><b> - This is the entry level class in the Information Technology Technician series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Information Technology Technician I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.</b></p><p></p><p><b><br>
Information Technology Technician II</b><b> &ndash; This is the journey level class in the Information Technology Technician series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise, including implementing large portions of assigned projects. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.</b></p><p><b>
This class is distinguished from the Senior Information Technology Technician in that the latter performs the most difficult and responsible types of duties assigned to classes within this series including overseeing assigned projects and exercising technical and functional supervision as appropriate.</b></p><p></p><p><b><br>
SUPERVISION RECEIVED AND EXERCISED</b></p><p><b>
Information Technology Technician I</b></p><p><b>
Receives immediate supervision from a higher level supervisor.</b></p><p></p><p><b><br>
Information Technology Technician II</b></p><p><b>
Receives general supervision from a higher level supervisor.</b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
<p></p><div><div><b>Duties may include, but are not limited to, the following:</b></div><div></div><div><b><br>
Install and configure desktop computers, printers, and other desktop peripherals such as scanners, cameras, and PDAs; install and support various software and train customers in the use of hardware and software.</b></div><div></div><div><b><br>
Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.</b></div><div></div><div><b><br>
Create and maintain desktop deployment images.</b></div><div></div><div><b><br>
Deliver laptop computers, set up and train customers in their use.</b></div><div></div><div><b><br>
Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.</b></div><div></div><div><b><br>
Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.</b></div><div></div><div><b><br>
Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.</b></div><div></div><div><b><br>
Develop documentation and standard operating procedures as they relate to assignment.</b></div><div></div><div><b><br>
Deploy and maintain mobile devices.</b></div><div></div><div><b><br>
Assist users with log-on authentication; instruct users in saving data and backing up systems.</b></div><div></div><div><b><br>
Perform research to resolve problems or refer to higher level staff.</b></div><div></div><div><b><br>
Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.</b></div><div></div><div><b><br>
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.</b></div><div></div><div><b><br>
Perform related work as required.</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><p><b>Information Technology Technician I</b></p><p><b>
Knowledge of</b><b>:</b></p><p><b>
Principles and practices of information technology.</b></p><p><b>
Personal computers, including hardware and software and related peripheral equipment.</b></p><p><b>
Active Directory structure and functions.</b></p><p><b>
Microsoft Windows operating systems.</b></p><p><b>
Modern office equipment and procedures.</b></p><p><b>
Basic mathematical principles.</b></p><p><b>
 English usage, spelling, grammar and punctuation.</b></p><p><b>
 Customer service principles.</b></p><p></p><p><b><br>
Ability to</b><b>:</b></p><p><b>
To perform personal computer hardware and software customer support duties.</b></p><p><b>
Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.</b></p><p><b>
On a continuous basis, sit at a desk for long periods of time. Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 30 pounds or less.</b></p><p><b>
Learn help desk software and database use.</b></p><p><b>
Diagnose and repair or instruct users in resolving hardware and software problems.</b></p><p><b>
Train and instruct users in Microsoft Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.</b></p><p><b>
Maintain confidentiality as necessary.</b></p><p><b>
Work weekends, evenings or standby, as required.</b></p><p><b>
Communicate clearly and concisely, both orally and in writing.</b></p><p><b>
Establish and maintain effective working relationships with those contacted in the course of work.</b></p><p></p><p><b><br>
Experience and Training</b></p><p><b>
Experience</b><b>:</b></p><p><b>
No experience is required.</b></p><p><b>
AND</b></p><p><b>
Training</b><b>:</b></p><p><b>
An Associate&rsquo;s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university. Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate&rsquo;s Degree.</b></p><p></p><p><b><br>
License or Certificate</b></p><p><b>
Possession of a valid California driver&rsquo;s license by date of appointment.</b></p><p></p><p><b><br>
Information Technology Technician II</b></p><p><b>
In addition to requirements for the Information Technology Technician I:</b></p><p><b>
Knowledge of</b><b>:</b></p><p><b>
Principles and techniques of a variety of desktop operating and data communications systems.</b></p><p><b>
Principles and techniques of installing, repairing, and maintaining desktop hardware and software.</b></p><p><b>
Principles and techniques of advanced troubleshooting for desktop computer and printers in a network environment.</b></p><p><b>
Project management methodologies.</b></p><p></p><p><b><br>
Ability to</b><b>:</b></p><p><b>
Independently perform personal computer hardware and software customer support duties.</b></p><p><b>
Independently perform system installations, problem correction and repair of equipment.</b></p><p><b>
Explain department and City policies regarding use of computer and communications systems.</b></p><p><b>
Effectively troubleshoot, diagnose, and resolve hardware and software issues.</b></p><p></p><p><b><br>
Experience and Training</b></p><p><b>
Experience</b><b>:</b></p><p><b>
Two years of responsible experience performing duties similar to that of an Information Technology Technician I in the City of Roseville.</b></p><p><b>
AND</b></p><p><b>
Training</b><b>:</b></p><p><b>
An Associate&rsquo;s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university. Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate&rsquo;s Degree.</b></p><p></p><p><b><br>
License or Certificate</b></p><p><b>
Possession of a valid California driver&rsquo;s license by date of appointment.</b></p><p><b>
Possession of Microsoft Certification is desirable.</b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p><b>Detailed information on the City of Roseville recruitment practices can be reviewed on the </b><b>Frequently Asked Questions</b><b> page.</b></p><p><b>
The City of Roseville defines &ldquo;accredited college or university&rdquo; as an institution of higher learning and must be listed on the United States </b><b>Department of Education Database of Accredited Post-Secondary Institutions and Programs</b><b> website http://ope.ed.gov/accreditation.</b></p><p><b>
Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.</b></p><p><b>
The following options apply to the evaluation of college degrees from countries outside the United States:</b></p><ul><li><b>
Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.</b></li><li><b>
Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at </b><b>http://www.naces.org</b><b> or </b><b>www.aice-eval.org</b><b>.</b></li><li><b>
A copy of the foreign credential evaluation verification can be attached to the employment application.</b></li><li><b>
If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration.</b></li></ul><p></p><p><b><br>
SELECTION PROCESS</b><b>:</b></p><p><b>
All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant&rsquo;s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.</b></p><p><b>
Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.</b></p><p><b>
Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.</b></p><p></p><p><b><br>
THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.</b></p></div></div></div><p></p>
<br><div></div><div><div><div><p><b>EMPLOYEE BENEFITS:</b><br>
The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here. Benefits currently include:</p><ul><li>Health, dental, and vision insurance benefits</li><li>Cafeteria plan, plus City paid Flex credit</li><li>Life insurance (City paid and optional supplemental employee paid)</li><li>Flexible spending accounts for dependent and health/medical costs</li><li>BeWell City of Roseville (CORE) wellness program</li><li>Employee assistance plan</li><li>Retirement savings plan</li><li>Deferred compensation plan(s)</li><li>Short-term and long-term disability employee paid plans</li><li>Educational reimbursement</li><li>Vacation leave, sick leave, personal/management leaves</li><li>Holiday pay (plus two floating holidays annually)</li><li>Bilingual pay</li><li>Longevity pay</li></ul><br>
<b>GENERAL BENEFITS</b>:<br>
A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group.<br>
<br>
<b>TEMPORARY POSITIONS:</b><br>
Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually.</div></div></div><p></p>

Information Technology Technician I/II

Baniyas Oasis Department Store

<p>We are seeking a skilled and certified <b>IT Technician with a valid SIRA card</b> to manage, maintain, and troubleshoot IT infrastructure across our facilities in the UAE. The ideal candidate will have hands-on experience with networking, structured cabling, CCTV systems, internet services, and general IT support. The candidate must comply with UAE regulations and ensure all installations and maintenance meet safety and security standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure, and maintain computers, servers, network devices, and related IT hardware.</li><li>Manage and troubleshoot LAN/WAN networks, routers, switches, firewalls, and wireless systems.</li><li>Perform structured cabling installation for data, voice, and network systems.</li><li>Install, maintain, and monitor CCTV systems and access control systems.</li><li>Provide IT support to employees, including hardware/software troubleshooting.</li><li>Monitor internet connectivity and ensure network security and performance.</li><li>Perform regular preventive maintenance on IT and security systems.</li><li>Maintain accurate documentation of IT infrastructure, assets, and configurations.</li><li>Assist in planning and implementing new IT projects and upgrades.</li><li>Ensure compliance with SIRA regulations and UAE IT &amp; security standards.</li><li>Respond promptly to technical issues and provide efficient solutions.</li></ul><p><b>Requirements:</b></p><ul><li><b>Valid SIRA Card (UAE) &ndash; Mandatory</b></li><li>Proven experience as an IT Technician, Network Technician, or similar role.</li><li>Strong knowledge of LAN/WAN networks, switches, routers, and Wi-Fi systems.</li><li>Experience in structured cabling (Cat6, fiber optics) and patch panel management.</li><li>Hands-on experience with CCTV installation, maintenance, and troubleshooting.</li><li>Familiarity with server maintenance, computer hardware, and software troubleshooting.</li><li>Understanding of IT security best practices.</li><li>Ability to read technical diagrams and follow SOPs.</li><li>UAE driving license preferred.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work independently and in a team environment.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience with network monitoring tools and IT asset management.</li><li>Knowledge of VOIP systems and IP telephony.</li><li>Experience with access control systems and alarm integration.</li><li>Ability to provide technical support remotely and on-site.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED1.00 per month</p>

IT Technician (SIRA Card Holder) – UAE

Detroit Institute of Arts

<div><div><div><div><b>JOB TITLE</b><b>: </b>Information Technology Support Technician</div><div><b>
DEPARTMENT: </b>Information Technology</div><div><b>
REPORTS TO: </b>Director, Information Technology</div><div><b>
CLASSIFICATION</b><b>: </b>Full-Time, Non-Exempt</div><div><b>
REMOTE WORK ELIGIBILITY:</b><b> </b>Occasional</div><div></div><div><b><br>
GENERAL SUMMARY</b></div><div>
Under the supervision of the Director, Information Technology, the Information Technology Support Technician is the primary point of contact for IT support and ensures the smooth operation of user computing systems by diagnosing, repairing, and maintaining technology hardware and software components as well as educating users on appropriate use. The technician will provide a customer-centric approach to support team members' IT needs.</div><div></div><div><b><br>
ESSENTIAL FUNCTIONS</b></div><ul><li>
Accept technical support calls, emails, and tickets via an enterprise help desk system and manage/track issues to resolution, forwarding advanced issues to the appropriate personnel as appropriate.</li><li>
Escalate, maintain, troubleshoot, and resolve all end-user hardware and software related problems in a Microsoft/PC/Mac based infrastructure.</li><li>
Navigate Microsoft Active Directory, M365 Admin Center to help create and maintain computer, user, and group objects and their appropriate access privileges.</li><li>
Responsible for new user technical setup, orientation, training, and effectively communicating appropriate use of technology hardware and software applications according to design and specification and policy.</li><li>
Help maintain automated, enterprise scale OS, software, and mobile deployment solutions.</li><li>
Use basic project management skills and tools for the deployment of new systems, software, training, or other complex tasks.</li><li>
Coordinate with vendors for service and support where applicable.</li><li>
Create and maintain relevant documentation for all duties.</li><li>
Assist with maintenance of hardware and software inventories.</li><li>
Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.</li><li>
Perform other duties as assigned.</li></ul></div><div></div><div><div><b><br>
QUALIFICATIONS</b></div><div></div><div><b><br>
EDUCATION AND EXPERIENCE</b></div><div>
High school diploma or equivalent with advanced technical certifications required, associate degree preferred. Four (4) years of experience in an IT Support role required. Basic understanding and use of electronic time management, project management, and organizational tools. Experience assisting in the management of enterprise scale Microsoft Windows operating systems, software, and mobile device deployment/maintenance techniques.</div><div></div><div><b><br>
KNOWLEDGE, </b><b>SKILLS,</b><b> AND ABILITIES</b></div><ul><li>
Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.</li><li>
Demonstrated organizational skills to plan, manage, prioritize, and complete multiple on-going projects to meet deadlines and goals.</li><li>
Must possess a demonstrated understanding of ethical business conduct and professional practices including maintenance and protection of confidential and sensitive information.</li><li>
Ability to identify challenges and opportunities, engage others in their resolution, and recommend appropriate course of action.</li><li>
Ability to provide information, ideas, and instructions clearly, effectively, and professionally through talking or writing.</li><li>
Ability to communicate with and manage relationships with external stakeholders.</li><li>
Must be proficient in the latest version of Microsoft Office 365.</li><li>
Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.</li><li>
Must be able to establish and maintain professional, productive, and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.</li></ul></div><div></div><div><div><br>
</div><div><b>PHYSICAL DEMANDS</b></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodation may be made, if possible, to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
While performing the duties of this job the employee must be able to bend, reach, balance, and stoop for prolonged periods and navigate tight spaces, and perform repetitive motions. Occasional noise and lifting and carrying up to 25lbs. The employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone, and email.</div><div></div><div><b><br>
This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor&rsquo;s ability to modify work assignments as appropriate.</b></div><div></div><div><b><br>
THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.</b></div></div></div></div><div></div>

Information Technology Support Technician

Cravia Inc

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  We are seeking a skilled and proactive IT Technician / engineer to provide on-site and remote technical support across restaurant outlets in the KSA. This role involves supporting and maintaining a wide range of IT infrastructure and systems including POS, servers, desktop hardware, printers, network equipment, and security systems. The ideal candidate will be hands-on, responsive, and possess strong troubleshooting abilities with a customer-service mindset.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Outlet IT Support:
  </strong>
 </p>
 <ul>
  <li>
   Provide first-line and second-line IT support across all outlets for hardware and software issues.
  </li>
  <li>
   Maintain and troubleshoot POS systems (e.g., Squirrel and Restroworks,), KOT, KDS, printers, and other peripherals.
  </li>
  <li>
   Perform installation, configuration, and maintenance of Windows desktops, servers, and other IT systems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Network &amp; Infrastructure:
  </strong>
 </p>
 <ul>
  <li>
   Configure and troubleshoot routers, switches, firewalls, and internet connections.
  </li>
  <li>
   Monitor and maintain LAN, WAN, and telephone system connectivity at the outlet level.
  </li>
  <li>
   Install, maintain, and support CCTV systems, biometric devices, and access control solutions.
  </li>
  <li>
   Liaise with ISP providers and internal teams to resolve connectivity issues.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Application Support:
  </strong>
 </p>
 <ul>
  <li>
   Provide basic application-level support and guidance to users, including updates and installations.
  </li>
  <li>
   Work closely with Corporate IT teams to escalate and resolve system bugs or performance issues.
  </li>
  <li>
   Update IT hardware and Software Inventory and keep a record for employee /store wise assets.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Microsoft 365 Administration &amp; Support
  </strong>
 </p>
 <ul>
  <li>
   Manage and support Microsoft 365 environments, including O-365 , D-365 and Azure AD user lifecycle management, license optimization, role-based access control, other Microsoft business applications.
  </li>
  <li>
   Assist in implementing and maintaining security controls such as Conditional Access, identity protection, and device management using Microsoft Intune.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Preventive Maintenance &amp; Documentation:
  </strong>
 </p>
 <ul>
  <li>
   Conduct regular health checks and preventive maintenance for all IT equipment.
  </li>
  <li>
   Maintain accurate documentation of assets, configurations, and incidents.
  </li>
  <li>
   Ensure all outlets comply with IT standards and security protocols.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;On-Call &amp; Remote Support:
  </strong>
 </p>
 <ul>
  <li>
   Provide on-call support during off-hours, weekends, and holidays as per rotation.
  </li>
  <li>
   Offer remote troubleshooting support using remote desktop tools or by phone.
  </li>
  <li>
   Deliver IT support for RSC, QCC, and warehouse locations.
  </li>
  <li>
   Ensure store staff are properly trained on POS and inventory applications.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strong knowledge of hardware troubleshooting: POS systems, Microsoft Suits, servers, printers, KOT/KDS, desktops, etc.
  </li>
  <li>
   Good understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs).
  </li>
  <li>
   Hands-on experience with Windows OS (desktop &amp; server), and Microsoft tools.
  </li>
  <li>
   Familiarity with firewalls, routers, switches (basic configuration &amp; maintenance).
  </li>
  <li>
   Experience supporting CCTV, biometric, and access control systems.
  </li>
  <li>
   Basic knowledge of POS and hospitality application support.
  </li>
  <li>
   Strong User support, communication, and organizational skills.
  </li>
  <li>
   Ability to work independently as well as team collaboration, travel frequently (KSA), and manage multiple priorities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Diploma or bachelor&rsquo;s degree in information technology or a related field. Experience: Minimum 3 years of experience in a multi-site IT support role, preferably in retail or hospitality.
  </li>
  <li>
   <strong>
    Certifications (preferred):
   </strong>
   A+, Network+, Microsoft MCP, Microsoft 365 Fundamentals, CCNA, or equivalent.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Person should be currently in KSA with a valid KSA driving license (mandatory).
  </li>
  <li>
   Fluency in English (Arabic is a plus).
  </li>
 </ul>
</div>


IT Technician

bid.

<div>
 <p>
  We are seeking a dedicated
  <strong>
   IT Support Technician
  </strong>
  to join our team in Riyadh
  <strong>
   .
  </strong>
  Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving a variety of software and hardware issues. Your work will directly impact our clients ability to operate efficiently and effectively.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We value a proactive approach, and your role will involve not only addressing immediate technical concerns but also identifying opportunities to enhance and extend existing service agreements with clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Accountabilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Collaborates with clients to identify problems and develop effective technical solutions.
  </li>
  <li>
   Responds to or escalate calls within given timeframes.
  </li>
  <li>
   Performs installation and maintenance of client systems e.g. PCs, (mobile phones).
  </li>
  <li>
   Develops and maintains client relationships, identifying opportunities to expand service agreements.
  </li>
  <li>
   Assists in development of test and repair processes.
  </li>
  <li>
   Liaises with help desks, support centers etc.
  </li>
  <li>
   Performs trouble shooting and problem resolution.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements and Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3 years of experience field service representative or similar role
  </li>
  <li>
   Experience with managing and preserving technical equipment
  </li>
  <li>
   Critical thinking and problem-solving skills
  </li>
  <li>
   Team player with effective time-management skills.
  </li>
  <li>
   Great interpersonal and communication skills
  </li>
  <li>
   Accustomed to using mobile tools and applications
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are a motivated professional ready to contribute to a dynamic and growing team,
  <strong>
   we encourage you to apply!
  </strong>
 </p>
</div>


City of Pontiac

<p></p><div><p><b>JOB DESCRIPTION</b></p><p><b>
Information Technology Systems Engineer</b></p><p><b>
FLSA Status:</b> Exempt<br>
<b>Employment Status:</b> Full-Time<br>
<b>Pay Grade:</b> M-13</p><p><i>
Supervision Received: Works independently under the direction of the Director of Information Technology.</i></p><p><i><br>
 Supervision Given: None.</i></p><p><b>
DESCRIPTION</b></p><p>
The IT Systems Engineer and Administrator is responsible for the design, implementation, maintenance, and optimization of the organization&rsquo;s information technology systems and infrastructure. This role provides advanced technical and administrative support to ensure the reliability, security, and performance of enterprise systems.</p><p>
The position requires strong technical expertise in Microsoft 365 cloud-hybrid environments, virtualization, networking, and cybersecurity platforms including Fortinet and Meraki. The incumbent will support operational functions related to telecommunications systems, website infrastructure, enterprise software implementation, systems integration, and IT security.</p><p>
This position involves on-call rotation to provide after-hours support as needed.</p><p><b>
ESSENTIAL FUNCTIONS</b></p><ul><li>
Analyze business needs and design IT infrastructure solutions aligned with organizational objectives.</li><li>
Plan, configure, and deploy servers, storage systems, and network components.</li><li>
Integrate new hardware, software, and cloud technologies into existing environments.</li><li>
Install, configure, and maintain operating systems (Windows Server 2016&ndash;2025), enterprise applications, and virtualization platforms.</li><li>
Monitor system performance and optimize for uptime, scalability, and reliability.</li><li>
Apply patches, updates, and security fixes in a timely manner.</li><li>
Manage backups and disaster recovery systems to ensure business continuity.</li><li>
Implement and maintain security policies, access controls, encryption standards, and endpoint protection.</li><li>
Monitor for and respond to security incidents and vulnerabilities.</li><li>
Conduct system audits to ensure compliance with regulatory requirements and industry best practices.</li><li>
Administer LAN/WAN environments, VPNs, firewalls, and secure connectivity solutions.</li><li>
Troubleshoot network, server, storage, and connectivity issues.</li><li>
Diagnose and resolve hardware, software, and infrastructure-related problems.</li><li>
Support IT projects including system migrations, upgrades, and technology deployments.</li><li>
Ensure compliance with data protection regulations and internal IT policies.</li><li>
Provide technical guidance and training to end users on system use and cybersecurity best practices.</li></ul><p><b>
MINIMUM REQUIREMENTS</b></p><p><b>
Education and Experience</b></p><ul><li>
Bachelor&rsquo;s degree in Information technology, Computer Science, or a related field.</li><li>
Four (4) to six (6) years of experience as a Network Engineer or Systems Administrator.</li><li>
Microsoft Server 2016&ndash;2022 administration experience required.</li><li>
VMware 7.0+ administration experience required.</li><li>
Microsoft Active Directory administration experience required.</li><li>
Microsoft 365 and Intune administration experience required.</li></ul><p><b>
PREFERRED QUALIFICATIONS</b></p><ul><li>
Experience with server upgrades, patch management, and SAN storage administration.</li><li>
Nimble/Alletra storage experience.</li><li>
Veeam Data Protection experience.</li><li>
Networking experience includes WLAN, routing, switching, and firewalls (Cisco, Meraki, Fortinet).</li><li>
Troubleshooting and problem management experience with servers and storage on HPE dHCI systems.</li></ul><p><b>
CERTIFICATIONS</b></p><p>
A combination of the following certifications is desirable:</p><ul><li>
CompTIA Server+, Network+, and Security+</li><li>
Microsoft certification</li><li>
VMware certification</li><li>
Cisco CCENT, CCNA, or FortiGate NSE 4+ certification</li></ul><p><b>
Knowledge, Skills, and Abilities</b></p><ul><li>
Strong analytical and technical troubleshooting skills.</li><li>
Ability to establish and maintain effective working relationships with city departments, officials, employees, vendors, and the public.</li><li>
Ability to communicate effectively, both orally and in writing.</li><li>
Ability to provide excellent customer service and effective problem resolution.</li><li>
Ability to maintain effective audio-visual discrimination and perception necessary for observing, communicating, reading, writing, and operating assigned equipment.</li><li>
Ability to maintain regular and punctual attendance.</li></ul><p><b>
Working Conditions</b></p><ul><li>
Office environment with occasional attendance at public meetings, including evenings.</li><li>
Extended hours may be required during system implementations, audits, emergencies, or special projects.</li></ul></div><p></p>

Information Technology Systems Engineer

NOYA Clinics - عيادات نويا

<div>
 <p>
  <strong>
   Position Overview:
  </strong>
 </p>
 <p>
  Responsible for managing, maintaining, and supporting hospital and healthcare information systems, ensuring efficient operation, data integrity, and compliance with healthcare regulations.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Install, configure, and maintain Health Information Systems (HIS) and Electronic Medical Records (EMR) platforms.
  </li>
  <li>
   Provide technical support and troubleshooting for healthcare staff using IT systems.
  </li>
  <li>
   Monitor system performance, security, and backup procedures to protect sensitive patient data.
  </li>
  <li>
   Collaborate with clinical and administrative teams to implement IT solutions that improve workflow efficiency.
  </li>
  <li>
   Ensure compliance with healthcare data privacy standards (e.g., HIPAA or local regulations).
  </li>
  <li>
   Train staff on proper use of health IT systems and software updates.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
  </li>
  <li>
   Experience with hospital IT systems, EMR, or HIS software.
  </li>
  <li>
   Strong problem-solving skills and knowledge of network infrastructure.
  </li>
  <li>
   Understanding of healthcare regulations and data security requirements.
  </li>
 </ul>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   System administration and troubleshooting
  </li>
  <li>
   Database management and reporting
  </li>
  <li>
   Technical support and user training
  </li>
  <li>
   Knowledge of healthcare IT standards and protocols
  </li>
 </ul>
 <p>
 </p>
</div>


IT Specialist – Health Information Systems

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