information technology

California State Personnel Board

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p>California Energy Commission
</p></div><div><div><div>JC-513600 </div><ul><li></li></ul><div>IT Help Desk Support
<br>
INFORMATION TECHNOLOGY ASSOCIATE
</div></div><p>$4,935.00 - $8,740.00 per Month<br>
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</p><p><b>Final Filing Date: </b><b>4/16/2026</b><b><br>
</b></p></div></div></div><p></p><div><div><div><b>Application Methods:
</b><div>Electronic (Using your CalCareer Account)</div>
<div>By Mail</div>
<div>Drop-off</div>
</div><div></div><div><div>
</div></div></div></div></div></div><div><div><p>Job Description and Duties</p>
<p><b><i>Training &amp; Development Assignment may be considered for this position</i></b>
<br>
<br>
The Energy Commission seeks an Information Technology Associate (willing to consider an Information Technology Technician) in the Administrative and Financial Management Services Division / Information Technology Services Branch / Customer Support Unit. This position operates in a hybrid work environment, performing duties onsite, offsite, and via telework under the general direction of the Information Technology Supervisor II. The Information Technology Associate (ITA) performs well-defined tasks within a limited scope, typically involving one unit, function, or procedures in the Business Technology Management, Client Services, or Software Engineering domains. The ITA has administrator-level knowledge of a Windows enterprise environment and can support the CEC's hardware and software, including desktops, laptops, iPhones, iPads, printers, and related peripherals and infrastructure
<br>
<br>
<b>Minimum Qualifications (MQs):</b> The MQs for this classification can be found at https://www.calhr.ca.gov/state-hr-professionals/pages/1400.aspx. The documents you submit in your application package must highlight how you meet the MQs. If the MQs are not met, you will not be considered for this position.
<br>
<br>
<b>Education Information:</b> If you are using education to meet the minimum qualifications for this classification, please provide your unofficial transcripts. Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must provide evaluated transcripts. The transcript evaluation must state the number of units to which foreign coursework is equal. Foreign education evaluation services can be found at https://www.naces.org. Official transcripts and official foreign degree transcripts will be required prior to appointment. If you are not using education to qualify for this classification, you do not need to submit transcripts. To bypass the required document, select Choose/Upload and select Bypass File.
<br>
<br>
Please let us know how you heard about this position by taking a brief survey at CEC Recruitment Survey.</p><br>
<p></p>
</div><p></p><div><p>Working Conditions</p>
<p>The CEC supports a hybrid workplace model with office-based and remote-centered workers. Limited in-person attendance and occasional travel may be required based on the needs of the division. Regular and consistent attendance is essential to successful performance. This position is remote-centered, which means the incumbent works 50 percent or more of their time from an alternate work location.
<br>
<br>
Teleworking is only available for employees who reside in California. You must be located in California and provide your in-state address prior to your start date. Regular and consistent attendance is essential to successful performance. Occasional travel may be required based on the needs of the division.<br>
</p></div></div><p></p><div><div>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-513600
</div></div><div><div><b>Position #(s):</b>
</div><div><div>535-210-1401-008</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>IT Help Desk Support</b>
</div></div></div><div><div><b>Classification:</b> </div><div>INFORMATION TECHNOLOGY ASSOCIATE
<div>$4,935.00 - $6,614.00 A
</div><div>$5,424.00 - $7,270.00 B
</div><div>$5,930.00 - $7,947.00 C
</div><div>$6,521.00 - $8,740.00 D
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><div><p><b>Shall Consider:</b></p>
</div><p>INFORMATION TECHNOLOGY TECHNICIAN
</p><div><div>$4,133.00 - $5,538.00 A
</div><div>$4,485.00 - $6,011.00 B
</div><div>$4,934.00 - $6,613.00 C
</div></div></div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div></div></div></div><div><div><p>Special Requirements</p>
<div></div><div>You must include the following if you are applying by mail or in person:
<br>
<br>
1) How you are eligible (list eligibility, transfer within state service, reinstatement, SROA/surplus, etc.) in the <b>Explanations</b> box on the first page of the STD. 678.
<br>
2) The Job Control number JC-513600 and the title of the position you are applying for in the <b>Examination(s) or Job Title(s)</b> box on the first page of the STD. 678.
<br>
3) Request for Personnel Action Number RPA 210-220 in the <b>Explanations</b> box of the STD. 678.
<br>
4) Your original signature at the bottom of the first page of the STD. 678.
<br>
5) Include unofficial school transcripts with your application package if the position you are applying for has an educational requirement. You may be required to provide official transcripts if hired.
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 4/16/2026
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>California Energy Commission
</div><div>Personnel Office - Postal
</div><div>Attn: RPA 210-220 | JC-513600
</div><div>715 P Street, MS-3
</div><div></div><div>Sacramento, CA 95814
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>California Energy Commission
</div><div>Personnel Office - Drop Off
</div><div>RPA 210-220 | JC-513600
</div><div>715 P Street, MS-3
</div><div></div><div>Sacramento, CA 95814
</div><div></div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is required and must be included.</li>
<li>Statement of Qualifications - 1) Describe your experience planning, coordinating, and supporting web conferencing meetings. Include the types of meetings supported, your role during meetings, and how you handled real-time technical issues, such as audio/visual failures, connectivity problems, or user access challenges.
<br>
<br>
2) Describe how you prepare for and support high-visibility or large-scale meetings. Include how you assess technical requirements, coordinate with stakeholders, and mitigate potential risks. Provide a specific example and explain the outcome.
<br>
<br>
3) Provide a specific example of a complex IT issue you resolved in a Help Desk or live support environment. Describe your troubleshooting approach, the tools or systems used, and the outcome. Include how you communicated with the end user throughout the process.</li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div>1) Proven experience planning, coordinating, hosting, and supporting web conferencing meetings using platforms such as Zoom, Microsoft Teams, and similar tools, including real-time troubleshooting of audio/visual, connectivity, and access issues.
<br>
2) Demonstrated ability to deliver high-quality customer support in fast-paced or high-visibility environments, ensuring seamless meeting experiences for both internal and external users.
<br>
3) Strong verbal and written communication skills, including the ability to clearly guide users, translate technical concepts for non-technical audiences, and produce concise technical documentation.
<br>
4) Experience developing, documenting, and maintaining standard operating procedures and best practices for IT Help Desk and meeting support operations.
<br>
5) Ability to work independently while administering, supporting, and troubleshooting commercial, cloud-based, and enterprise IT systems, applications, and services.
<br>
6) Hands-on experience installing, configuring, testing, and troubleshooting IT hardware, software, and applications, including complex system and basic network-related issues.
<br>
7) Advanced knowledge of Microsoft Windows and Microsoft Office products, along with general knowledge of networking concepts and Active Directory.
<br>
8) Experience using an IT Service Management (ITSM) or ticketing system to track, prioritize, and resolve incidents, while effectively managing competing priorities, urgent issues, and project deadlines.
</div></div><div><p>Benefits</p>
<div>
</div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the position or application process.
</p><p><b>Department Website:</b> https://www.energy.ca.gov
</p><p><b>Human Resources Contact:
</b><br>
Personnel Office<br>
(916) 654-4309<br>
personnel.services@energy.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
Equal Employment Opportunity Contact<br>
(279) 226-1002<br>
EEO@energy.ca.gov
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div>

INFORMATION TECHNOLOGY ASSOCIATE

Kimley-Horn

<div>Overview:
<div>
Kimley-Horn is looking for an Information Technology (IT) Analyst to join our Alpharetta, GA office! This is not a remote position.</div>
Responsibilities:
<div>
In this role, you will collaborate with both local and region-wide IT teams to deliver support to several offices. The selected candidate responsibilities will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm.</div><ul><li>
Provide support on our corporate IT Helpdesk</li><li>
Install new printers/copiers/plotters and other office equipment</li><li>
Install and support enterprise applications</li><li>
Perform data maintenance and data archiving</li><li>
Assist with office moves/expansions</li></ul>
Qualifications:
<div>
Qualified candidates should have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others and the ability to travel. The successful candidate will be able to prioritize, troubleshoot/resolve problems and follow-through with internal clients.</div><ul><li>
Bachelor's Degree in Information Technology/Systems; Computer Science or related field with 0-2 years of experience OR</li><li>
Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ years of experience</li><li>
Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental</li><li>
Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions</li><li>
Ability to understand Windows 10 and configure and troubleshoot PC level problems</li><li>
Ability to understand basic Windows Active Directory; user accounts and security groups</li><li>
Strong communication, written, and customer service skills</li><li>
High aptitude and willingness to learn new technologies</li><li>
A self-starter that can work with minimal supervision; highly organized</li><li>
Travel (driving) to other offices within the region as needed</li></ul>
Why Kimley-Horn?:
<div>
At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it&mdash; that&rsquo;s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn&rsquo;s placement on the Fortune &ldquo;100 Best Companies to Work&rdquo; list for 18 years!</div><div></div><div><i><br>
Key Benefits at Kimley-Horn</i></div><ul><li>
Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.</li><li>
Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.</li><li>
Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.</li><li>
Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.</li><li>
Professional Development: Tuition reimbursement and extensive internal training programs.</li><li>
Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.</li></ul></div>

Information Technology Analyst

Mohammed Bin Rashid School of Government

<p></p><div><div><p>1. Set up computer equipment, schedule maintenance and &ldquo;train&rdquo; users of the systems to make appropriate and safe usage of the IT infrastructure.</p><p>
2. End-user&rsquo;s hardware and software installation, configuration, troubleshooting and repair for AV system, Computers, Printers, Telecommunication and Network Equipment.</p><p>
3. IT asset inventory and status reports, including decommission activities.</p><p>
4. Setup and operate AV/System equipment used for events, such as microphones, projectors, sound equipment for events, presentations, meetings, conventions and media coverage.</p><p>
5. Setup, operate and maintain Printers/MFP&rsquo;s, manage Ysoft Safe-Q print solution system and badge printing for events and staff.</p><p>
6. Troubleshoot hardware and software issues in-person (on site), remotely and via phone</p><p>
7. Assist personnel with installation, configuration and ongoing usability of system hardware and software</p><p>
8. Offer daily operations and systems support to personnel</p><p>
9. Assist employees with computer problems and answer their quires</p><p>
10. Maintain records/logs of repairs and fixes and maintenance schedule follow-up with the vendors for repairs/new order including printer cartridges etc.</p><p>
11. Organize and schedule upgrades and maintenance without deterring others from completing their work, Conduct survey to make hardware software is up to date.</p><div><br>
</div></div><div><p><b>
Qualifications</b></p><div></div><p><br>
Qualifications:</p><p>
Diploma or Bachelor&rsquo;s Degree in Information Technology from an accredited university, preferably with Certification in:</p><ul><li> CompTIA A+</li><li> Microsoft Certified IT Professional)</li></ul><p></p><p><br>
Experience:</p><p>
2+ years&rsquo; experience in computer networks and systems maintenance.</p></div></div><div></div>

Information Technology Technician

Talent Groups

<div>
 <p>
  Bachelor&rsquo;s degree in Life Sciences, Information Technology, Quality Assurance, or related field.
 </p>
 <p>
  2&ndash;5 years of experience in
  <strong>
   data integrity, compliance, or quality systems
  </strong>
  (preferably in regulated environments like pharma, healthcare, or IT systems).
 </p>
 <p>
  Strong understanding of
  <strong>
   audit trails, access controls, and computerized system validation (CSV)
  </strong>
  .
 </p>
 <p>
  Familiarity with regulatory requirements (e.g., FDA, GxP, 21 CFR Part 11) is a plus.
 </p>
 <p>
  Excellent analytical, documentation, and problem-solving skills.
 </p>
 <p>
  Strong attention to detail and organizational abilities.
 </p>
</div>


Information Technology Administrator

New Development Bank (NDB)

<div>
 <p>
  <strong>
   Closing on: April 6, 2026 at 11:59pm (China Standard Time)
  </strong>
 </p>
 <p>
  <strong>
   Duty Station: Shanghai, China
  </strong>
 </p>
 <p>
  <strong>
   Target Market: Global Recruitment
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Position requires relocation to NDB Headquarters in Shanghai, China.
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Professional, Information Technology (Business Application Management)
  </strong>
 </p>
 <p>
  The Information Technology Division, under the Office of the Vice President for Administration, is functionally responsible for developing the Bank's IT strategy, policies and guidelines and operating IT process and systems. The division leads in the setting up, analysis and review of IT systems, services and solutions in domains of specialization (i.e., Business Applications, Technology Infrastructure, Workspace and Facility, Application Development, Data and Analytics, Information Security, IT Supply and Demand) ensuring that the Bank's IT systems and services are built and aligned with &ldquo;best in class&rdquo; industry norms. These systems and services are critical to accelerating and expanding the Bank&rsquo;s operations, strengthening its reputation as an innovative International Financial Institution (IFI).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Professional, Business Application Management
  </strong>
  position will be responsible for the implementation, enhancement, and production support of the NDB business solutions, in line with the international standards and the Bank&rsquo;s policies, guidelines, and procedures. The main area is related to loan management lifecycle, disbursement management and extensively to more business domains.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties and Responsibilities include but not limited to:
  </strong>
 </p>
 <ul>
  <li>
   Act as a liaison between business and technology units, continuously analyzing and identifying proven, state-of-the-art, and future-proof business processes and solutions.
  </li>
  <li>
   Design, propose, source, implement and maintain business-effective and cost-optimized solutions utilizing technologies with diligent business acumen and technology assessment in a timely manner.
  </li>
  <li>
   Understand the needs of multiple stakeholders and facilitate negotiation of requirements and solutions.
  </li>
  <li>
   Identify areas and processes for improvement and develop appropriate technology interventions based on intensive research, analysis, and prioritization of organizational objectives and business requirements.
  </li>
  <li>
   Document and communicate requirements with relevant internal and external stakeholders.
  </li>
  <li>
   Present and demonstrate solutions to internal stakeholders.
  </li>
  <li>
   Coordinate resources from internal and external business and technology units, lead domain-specific solution design engagements, and ensure high-quality and integrated implementation and operation of technology solutions that align with the organization&rsquo;s business, technology, and control environment.
  </li>
  <li>
   Develop and implement service continuity and improvement of the technology solutions.
  </li>
  <li>
   Conduct training, workshops, and presentations to business units.
  </li>
  <li>
   Maintain the relation with the vendors for business applications and monitor their performance.
  </li>
  <li>
   Provide technical support with existing business applications as required.
  </li>
  <li>
   Perform other duties and responsibilities as assigned.
  </li>
  <li>
   Collaborate with stakeholders to understand their needs, negotiate requirements, and present solutions.
  </li>
  <li>
   Design, propose, source, and implement cost-effective, cloud-based solutions aligned with business needs, applying sound business acumen and technology assessments.
  </li>
  <li>
   Coordinate internal resources, lead domain-specific solution design, and ensure high-quality, integrated implementation of technology solutions that align with the organization's business, technology, and control environment.
  </li>
  <li>
   Identify and assemble structured and unstructured datasets from various sources to meet business requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position requirements
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 5 years of relevant professional experience in technology solution environments and business application management domain, preferably in a
   <strong>
    multilateral development bank or regulated private/public sector financial institution, global financial services organization
   </strong>
   , or large corporate enterprise.
  </li>
  <li>
   Demonstrated broad understanding of technology solutions, industry best practices, multiple business processes, or technology designs across multiple product/technology families.
  </li>
  <li>
   In-depth knowledge of implementation methodologies and best practices in the financial sector business practices related to loan lifecycle, ERP accounting, and treasury processes. Ability to craft and articulate strategic solutions.
  </li>
  <li>
   Proven experience in working on enterprise financial applications, with understanding of accounting principles.
  </li>
  <li>
   Proven expertise in multiple business processes across an organization and the ability to architect and design technology solutions encompassing complex solutions.
  </li>
  <li>
   Ability to objectively critique business scenarios and processes.
  </li>
  <li>
   Exceptional technology knowledge and practical skills about application related programming and scripting language, database, network, integration, cloud infrastructure, information security, application security, application performance, access control, privileged account management, system monitoring and log management, etc.
  </li>
  <li>
   Knowledge of IT service management (ITIL), project management (PMP), architecture, information security and governance processes.
  </li>
  <li>
   Ability of multi-tasking and managing multiple projects in parallel.
  </li>
  <li>
   Exceptional strategic thinking, leading change, problem solving, communication, conflict management and resolution and interpersonal skills with high resilience and drive in achieving objectives and goals.
  </li>
  <li>
   Relevant experience in a multi-cultural work environment fostering a climate of teamwork and collaboration.
  </li>
  <li>
   Master's degree or equivalent in a relevant professional field from a reputed university. A degree in computer programming or systems management is preferable.
  </li>
  <li>
   Professional certification and
   <strong>
    hands-on experience with Loan lifecycle and disbursement Management
   </strong>
   is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Please note, this position is being re-advertised. Previous applicants need not apply as their applications will be evaluated together with the new set of applications.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   For candidates based in Russia, if you face any technical difficulties, please email your resume and cover letter to career@ndb.int with the Job Title and Requisition Number in the email subject line.
  </strong>
 </p>
</div>


Professional, Information Technology

Net2Source (N2S)

<div>
 <p>
  <strong>
   Job Title: Information Technology Specialist
  </strong>
 </p>
 <p>
  <strong>
   Duration: 12 Months Contract (Possible Extension)
  </strong>
 </p>
 <p>
  <strong>
   Location: Skaneateles, NY, 13153
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Responsibilities:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Proficient knowledge of business processes and IT industry trends and developments.
  </li>
  <li>
   Demonstrated solid technical competence within area of expertise.
  </li>
  <li>
   Advanced analytical and problem-solving skills.
  </li>
  <li>
   Knowledge of Active Directory (AD), Unified Communications and Windows Server.
  </li>
  <li>
   Skilled in the support of Microsoft Office Suite and Operating Systems.
  </li>
  <li>
   Basic understanding of one business process chain and beginning to acquire depth in sub-processes.
  </li>
  <li>
   Broad understanding of Enterprise Resource Planning System (ERP). Ability to implement continuous improvement processes.
  </li>
  <li>
   Good verbal and written communication skills and customer service skills. Ability to work in a fast paced, structured team environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Top Skills:
  </strong>
 </p>
 <ul>
  <li>
   5 years preferred, but open to 3&ndash;4 years if the candidate demonstrates strong technical capability
  </li>
  <li>
   Visual Basic programming (primary requirement) for SAP script maintenance
  </li>
  <li>
   SAP data extraction from tables and database queries
  </li>
  <li>
   Excel macros for report formatting
  </li>
  <li>
   Ability to debug code and identify errors immediately
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Specialist

TaskUs

<div>
 <p>
  Job Description
 </p>
 <p>
  What can you expect in an
  <em>
   IT Support Specialist
  </em>
  role with TaskUs:
 </p>
 <p>
  Think of yourself as someone who provides level 1 support, basic systems administration for Microsoft Active Directory; DNS/DHCP systems; server and desktop operating systems; file and print management systems; messaging/collaboration systems; system and data backup/recovery. You will be working alongside IT colleagues in Greece, the US and abroad. You will collaborate with vendors to design, implement, operate and support assigned systems.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide level 1 technical support to the Contact Center.
  </li>
  <li>
   Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
  </li>
  <li>
   Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
  </li>
  <li>
   Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
  </li>
  <li>
   Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements.
  </li>
  <li>
   Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
  </li>
  <li>
   Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management.
  </li>
  <li>
   Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally work extended hours and/or nights and weekends.
  </li>
  <li>
   Coordinate vendor support of assigned hardware/software/systems/services.
  </li>
 </ul>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Based in Egypt office
  </li>
  <li>
   Degree or diploma in Information Technology, Computer Science or equivalent
  </li>
  <li>
   Relevant work experience preferred, not essential
  </li>
  <li>
   Active Directory 2012 R2 (good to have)
  </li>
  <li>
   Group Policy management (good to have)
  </li>
  <li>
   Google Apps
  </li>
 </ul>
 <p>
 </p>
</div>


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