information technology

City of Santa Rosa, CA

<div><div><div><h2 class="jobSectionHeader"><b>The Position</b></h2></div>
<p></p><div><div><b>Join the City of Santa Rosa's Information Technology (IT) team where you can be part of a dynamic, customer centric, collaborative, diverse, inclusive and knowledgeable organization helping to meet the organization's mission critical goals working with leading edge technology!</b></div><div></div><div><i><br>
The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.</i></div><div></div><b><br>
The Benefits of City Employment</b><br>
<br>
In addition to offering a rewarding work environment, opportunity for career growth, and an excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, a choice of health plans, a flexible spending program, employer contributions to a Retiree Health Savings plan, and top of the line employer paid vision and dental coverage. Information about available benefits can be found HERE.<br>
<br>
<b>Additional benefits include:</b><ul><li>
12 paid holidays annually, plus 1 to 3 &quot;floating holidays&quot; per year depending on hire date and years of service</li><li>
$500 Annual wellness payment</li><li>
City of Santa Rosa is an eligible employer for the Public Service Loan Forgiveness Program</li><li>
Paid Family Leave</li></ul><div><b><br>
The Position</b><br>
The City of Santa Rosa is seeking an experienced information technology technician to support and maintain the organization's desktop and mobile computing environments. The current opening is in the Information Technology department under direction of the IT Supervisor performing support for the City&rsquo;s employees who work for our downtown departments, (City Manager&rsquo;s Office, City Attorney&rsquo;s Office, City Clerk, Finance, HR, Planning &amp; Economic Development, Housing, Community Engagement, and Parking), who are working on-site and/or remote. The list of eligible candidates resulting from this recruitment will be used to fill the current opening, and may be used to fill future IT Technician positions.<br>
<br>
This position is a member of a team in the IT Operations Section, which provides support for all voice communications, data communications, computer networks and all peripheral equipment, i.e., printers and personal computers (PCs, laptops, and tablets). The Section supports nearly 1,400 PC's, 225 servers, over 300 printers, a Citywide computer network with 2,900 connections in over 60 City sites with hundreds of pieces of communications equipment, and a phone system with over 1,500 phone units and over 1,100 mobile devices.<br>
</div><div><b>
What We're Looking For</b></div>
Well-qualified candidates will have excellent written and verbal communication, customer service, and time management skills, a team orientation, and significant current experience and knowledge of the latest Microsoft operating systems (Windows 11), applications (Office 365, Teams and OneDrive), Browsers (Edge and Chrome), PC's (Dell preferred), mobile devices (laptops, tablets and smart devices), and be able to troubleshoot and resolve local networking and printing issues. They should have at least 1-2 years of experience within the last five years supporting more than 50 users in a multi-location environment.<br>
<br>
<b>Selection Process</b><br>
Applicants possessing the MOST DESIRABLE qualifications based on a screening of applications and supplemental questionnaire responses, will be invited to continue in the selection process. <b>Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Responses such as &quot;See Resume&quot; may be cause for disqualification or failure to move on to the next stage in the process.</b><br>
<br>
The next stage may include a skills-based test in addition to an interview. A candidate list will result from this process that will be used to fill this opening and may be used to fill future openings as long as the list is active.<br>
<br>
<b>Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.</b></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Coordinate and provide technical support to City personnel, on-site, over the telephone, or using computer-based tools; including MS Outlook/email, MS Teams-audio/video/chat-messaging, IT&rsquo;s computer remote-control software, and IT's Help Desk/Ticketing system.</li><li>
analyze and solve software, hardware, and network problems</li><li>
diagnose, troubleshoot and maintain hardware and software</li><li>
install, diagnose and troubleshoot basic problems with LAN/WAN equipment, connections, and nodes, including workstations, servers, printers, modems, and peripheral equipment</li><li>
maintain work order request and inventory records</li><li>
respond to requests for service</li><li>
prioritize, schedule and dispatch field calls</li><li>
record and track problems and follow up to ensure that customer satisfaction is achieved prior to closing work orders; involve vendors and other Information Technology staff as necessary</li><li>
research answers and provide end user support on-site and remotely regarding supported software and hardware</li><li>
analyze customer department technology needs, and recommend and implement optimal solutions</li><li>
provide training and information on hardware and software to users</li><li>
install, terminate and troubleshoot in-house workstation network cabling, and assist supervisor with coordinating network cabling projects</li><li>
install desktop telephones and headsets as required</li><li>
diagnose basic telephone problems and coordinate telephone repairs</li><li>
manage workload in accordance with Information Technology Department and customer priorities</li><li>
perform preventative maintenance on computer and communications equipment and monitor equipment to detect and prevent malfunctions</li><li>
respond to and report security issues to management</li><li>
troubleshoot logins and change passwords</li><li>
assist customers with system lockouts and frozen computers</li><li>
write procedures and documentation for complex problems, solutions and standards</li><li>
analyze, plan and coordinate the technology portion of employee moves/relocations for assigned department, and assist supervisor with large scale floorplan-workstation reconfigurations</li><li>
build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service</li><li>
install, upgrade and maintain computer hardware, peripherals and associated software;</li><li>
perform configurations of new desktop images according to City standards</li><li>
may perform user data and email restores from backups</li><li>
may provide service as needed during off hours, evenings, weekends and holidays</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Required Qualifications</b></h2></div>
<p></p><div><div>Knowledge of: principles, techniques, and tools of computer hardware and software installation, troubleshooting and maintenance; operating principles, methods, practices, options, and limitations of a wide range of hardware related to computers; uses and limitations of a wide variety of software applications, including spreadsheets, word processing, presentation graphics, desktop publishing, e-mail/calendar, terminal services, and current computer operating systems; basic local and wide area network systems, including topologies and protocols; research techniques, resources, methods and procedures; cabling practices and techniques; record keeping practices and principles; principles and practices of customer service; principles and practices of work safety.<br>
</div><div>
Ability to: learn the operations and functions of City workgroups in order to provide appropriate support; track and evaluate work orders and prepare trouble reports; manage and maintain computer and parts inventory; instruct others in the use of computers and software applications; analyze complex customer department technology needs and develop logical, appropriate solutions; diagnose complex problems with equipment, applications, communications systems and operating systems, and recommend and initiate corrective action; identify and locate equipment; interpret trouble tickets; document equipment location; and explain operations and jobs to others; install computer equipment and software and assist in the development of operating procedures; assemble, transport, and maintain computer-related equipment; work independently and as a cooperative, contributing member of a team; analyze data, work methods and procedures; read, comprehend and retain technical information on computer products and systems; organize and manage multiple priorities and perform a variety of work assignments; establish and maintain respectful, tactful and effective working relationships with various customers, co-workers, vendors, and supervisors; communicate technical issues to individuals who have varying degrees of familiarity with computers; maintain the confidentiality of information; communicate clearly and concisely, both orally and in writing.</div><div>
</div><div>
Experience and Education: Any combination of training and experience that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Experience - Sufficient years of experience in computer systems support, desktop/user support, technical support, or networking support. Education - Academic course work or formal training in computer science, information systems, network systems or a closely related field.</div><br>
License and Certificate: Depending on assignment, some positions in this classification require the use of a vehicle while conducting city business in various locations and when delivering equipment. In order to drive, individuals must be physically capable of operating the vehicles safely and must possess a valid, class C, California driver's license. Technical certifications equivalent to A+ hardware and software certification, networking technology, or personal computer operating systems are highly desirable.</div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Additional Information</b></h2></div>
<p></p><div><div><b>Physical Requirements and Working Conditions</b><br>
<br>
Work is primarily performed indoors in a technical office environment. When responding to questions or requests for information from users and vendors, incumbents communicate orally face-to-face and using the telephone, and in writing using a keyboard. When working in the office, incumbents sit for several hours at a time using a keyboard and video display. Operation of computer equipment requires continuous or repetitive arm/hand movements.</div><div></div><div><br>
Field assignments require incumbents to drive to and from office buildings to install, maintain and/or repair equipment. When installing equipment and/or making equipment repairs, incumbents use common hand tools such as a screwdriver, wire cutters, cable punch and pliers. Incumbents discriminate among and match colors when installing cables and when adjusting colors on monitors, and bend, squat, climb, kneel and twist repeatedly and continually over time when performing installation or repair of equipment. Equipment installation also involves climbing ladders to access ceiling wires; working with arms above shoulder level; grasping, pushing, pulling and fine manipulation; and performing installation work in small, cramped closets, under desks, behind cabinets and while sitting on the floor or in vehicles. Field IT Technicians refer to written and graphic instructions to determine equipment or wiring connection or placement. Using a multimeter and/or tape measure, incumbents evaluate cables for Ethernet specifications and tolerances. Incumbents perform physical inventories of equipment and supplies. They lift and move monitors, printers, servers and other equipment weighing up to 40 pounds over short and long distances without assistance, and up to 75 pounds covering short and long distances with assistance.</div><b><br>
The City of Santa Rosa - A Wonderful Place to Call Home</b><br>
<br>
Santa Rosa is the largest city in Sonoma County, located 55 miles north of San Francisco. Nestled in world famous Sonoma Wine Country, Santa Rosa serves as the County seat and is the center of trade, government, commerce and medical facilities for the Northern San Francisco Bay area. The City offers a wide variety of recreational and cultural activities, and is well known for its excellent schools, temperate weather, and abundant beautiful parks and open space. Residents work in a well-balanced mix of management, professional, manufacturing, sales, tourism, transportation, construction, and service jobs.<br>
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The City of Santa Rosa provides a full range of services including police and fire protection; construction and maintenance of streets and other infrastructure; water, storm water, and wastewater utilities; housing services through its Housing Authority; economic development; transit; parking; and recreation, parks, and cultural services, including a municipal golf course.<br>
<div><b>
The City of Santa Rosa is proud to be an equal opportunity workplace.</b></div></div><p></p>
</div><div></div><div><div><p><i>The City does not discriminate on the basis of disability in employment. Requests for reasonable accommodations needed to participate in the recruitment process may be made by submitting a </i><b><i>Request for Reasonable Accommodation Form</i></b><i> within five (5) business days of being noticed that an event requiring accommodation is occurring. You may also contact the Human Resources Department at (707) 543-3060 or jobs@srcity.org.</i></p></div></div></div>
<br><p></p><div><div><div><p>In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits.<br>
<br>
This job classification is in Miscellaneous Unit 7, Technical. Please click <b>HERE</b> to be redirected to the City's benefits information page.</p></div></div></div><p></p>

Information Technology Technician

white rose credit union

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul></div><div><div><b>Purpose: </b>The IT Manager is responsible for supporting and maintaining the Credit Union's technology environment to ensure secure, efficient, and reliable operations. This position serves as a primary resource for technical support, technology administration, vendor coordination, infrastructure management, and operational continuity. The role works closely with employees, technology partners, and leadership to provide solutions that support organizational goals, regulatory requirements, employee productivity, and member service excellence.</div>
<div><b>Duties/Responsibilities:</b></div>
<ul><li>Support and maintain the Credit Union's technology infrastructure to ensure systems remain secure, stable, and operational.</li>
<li>Provide technical support and troubleshooting assistance to employees, Board members, and Supervisory Committee members in a professional and timely manner.</li>
<li>Serve as a primary point of contact for technology-related issues and coordinate resolution efforts with internal and external resources.</li>
<li>Monitor technology systems and proactively identify opportunities to improve performance, efficiency, security, and reliability.</li>
<li>Coordinate and maintain relationships with technology vendors, managed service providers, software providers, telecommunications partners, and other third-party technology resources.</li>
<li>Assist with planning, implementation, testing, and deployment of new technologies, upgrades, and system enhancements.</li>
<li>Support the administration and maintenance of user accounts, system permissions, authentication methods, and access controls.</li>
<li>Maintain technology inventory records, equipment lifecycle management, licensing records, and system documentation.</li>
<li>Support and administer workstation, laptop, mobile device, server, and peripheral device operations throughout the organization.</li>
<li>Assist in maintaining network connectivity, communication systems, and technology infrastructure supporting branch and corporate operations.</li>
<li>Monitor technology alerts, investigate issues, and escalate incidents as appropriate to ensure timely resolution and risk mitigation.</li>
<li>Assist in maintaining cybersecurity controls and technology safeguards designed to protect organizational systems, data, and member information.</li>
<li>Support business continuity, disaster recovery, and operational resiliency initiatives by participating in testing, documentation, and recovery activities.</li>
<li>Coordinate with internal departments to identify technology needs and recommend solutions that improve operational effectiveness and member service.</li>
<li>Assist with the implementation and administration of technology policies, procedures, and standards.</li>
<li>Maintain knowledge of evolving technology trends, cybersecurity risks, and industry best practices relevant to the Credit Union.</li>
<li>Contribute recommendations regarding technology purchases, system improvements, and infrastructure investments.</li>
<li>Assist leadership in gathering information and planning for technology-related operational and capital expenditures.</li>
<li>Support system integrations and technology resources utilized by the Credit Union to ensure reliable employee and member access.</li>
<li>Participate in technology projects and strategic initiatives designed to improve organizational effectiveness and service delivery.</li>
<li>Deliver training, guidance, and support to employees on technology resources, security awareness, and technology best practices.</li>
<li>Maintain confidentiality of sensitive member, employee, and organizational information.</li>
<li>Provide leadership by exemplifying WRCU's Core Values, Vision, and Mission.</li>
<li>Participate in community and volunteer involvement activities.</li>
<li>Maintain an organized, safe, and professional work environment.</li>
<li>Perform other duties as assigned.</li>
</ul><div><b>Experience:</b></div>
<ul><li>Minimum of two years of information technology experience or an equivalent combination of education and experience.</li>
<li>Experience supporting end-user technology, business systems, networks, or infrastructure preferred.</li>
<li>Experience within a financial institution, credit union, or highly regulated industry preferred.</li>
<li>Experience working with third-party technology vendors and service providers preferred.</li>
<li>Experience supporting cybersecurity, infrastructure, and technology operations preferred.</li>
</ul><div><b>Skills:</b></div>
<ul><li>Strong analytical and problem-solving abilities.</li>
<li>Ability to diagnose technical issues and develop effective solutions.</li>
<li>Strong verbal and written communication skills.</li>
<li>Excellent customer service and relationship-building skills.</li>
<li>Ability to manage multiple priorities and meet deadlines.</li>
<li>Ability to work independently and collaboratively within a team environment.</li>
<li>Strong organizational and documentation skills.</li>
<li>Ability to maintain confidentiality and exercise sound judgment.</li>
<li>Working knowledge of computer systems, networking, security principles, and business technology applications.</li>
<li>Proficiency with Microsoft Office applications and related technology tools.</li></ul><br>
<div></div>
<div></div><div><b>Education required:
</b></div><ul><li>Associate degree in Information Technology, Computer Science, Cybersecurity, Business Technology, or a related field preferred.</li>
<li>Equivalent combination of education, training, certifications, and experience may be considered.</li>
</ul><div><b>Physical Requirements:</b></div>
<ul><li>While performing the duties of this job, the employee is required to sit, stand, walk, bend, reach, and use hands and fingers throughout the workday.</li>
<li>The position requires frequent use of computers, telephones, and other office technology.</li>
<li>The employee may occasionally lift, move, or transport technology equipment weighing up to 50 pounds.</li>
<li>Specific vision abilities include close vision, distance vision, and the ability to adjust focus.</li>
<li>Occasional travel between locations, training events, or vendor meetings may be required.</li>
<li>Occasional evenings or extended work hours may be required to support technology projects or operational needs.</li>
</ul><div><b>Work Environment:</b></div>
<ul><li>The work environment consists primarily of a professional office setting with moderate noise levels associated with employee interactions, office equipment, and technology systems.</li>
<li>The position may occasionally require work in server rooms, equipment closets, branch locations, or other operational areas while supporting technology infrastructure.</li></ul></div></div>

Information Technology Manager

<div><b>Company Description</b><p><i><br>
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</i></p><b><br>
Job Description</b><p><br>
We're looking for an experienced and visionary **Information Technology Manager** to join our dynamic IT team in Dubai, United Arab Emirates. In this pivotal role, you will drive technological innovation while ensuring the security, integrity, and optimal performance of our IT systems. Your strategic leadership, analytical mindset, and collaborative approach will be instrumental in aligning our technology initiatives with business objectives and delivering exceptional value to the organization.</p><ul><li>
Oversee the security, integrity, and maintenance of all IT systems and infrastructure, ensuring robust procedures and best practices are consistently implemented and monitored</li><li>
Develop and execute comprehensive IT strategies that align with organizational goals, communicating objectives clearly across all levels and enabling informed strategic business decisions</li><li>
Manage IT budgets, vendor relationships, and licensing agreements; negotiate service and maintenance contracts while ensuring cost-effectiveness and compliance with industry standards</li><li>
Conduct thorough analysis of system performance and hardware/software functionality, providing data-driven recommendations to enhance efficiency and deliver added business value</li><li>
Lead and mentor IT team members, fostering a collaborative and supportive environment that encourages professional development, innovation, and continuous improvement</li><li>
Collaborate extensively with business stakeholders to drive readiness initiatives, oversee system installations, and ensure user acceptance of deliverables and compliance with key performance indicators</li><li>
Ensure adherence to all relevant legislation, regulatory requirements, and company policies; plan and document due diligence activities for internal and external audits</li><li>
Identify and implement creative solutions to complex IT challenges, offering strategic advice and recommendations that optimize organizational efficiency</li><li>
Manage IT projects from conception through completion, ensuring timely delivery, quality standards, and stakeholder satisfaction</li><li>
Build and maintain effective working relationships with key stakeholders, demonstrating transparency and commitment to organizational excellence</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Computer Science, Information Technology, or a related field</li><li>
Minimum 5 years of progressive IT management experience with proven track record of success</li><li>
Strong expertise in IT infrastructure, network management, and system administration</li><li>
Demonstrated excellence in IT strategy development, implementation, and organizational alignment</li><li>
Exceptional leadership skills with a hands-on, lead-by-example work style and ability to inspire teams</li><li>
Advanced problem-solving capabilities with a creative mindset and ability to develop innovative solutions</li><li>
Proficiency in IT service management tools and platforms</li><li>
Strong financial acumen with experience in budget management and cost optimization</li><li>
Comprehensive knowledge of IT security, compliance, risk management, and business continuity planning</li><li>
Excellent interpersonal and communication skills with the ability to engage effectively at all organizational levels</li><li>
Proven ability to manage vendor relationships, negotiate contracts, and oversee licensing and upgrades</li><li>
Personal integrity, resilience, and commitment to maintaining the highest standards of excellence</li><li>
Strong organizational and time management skills with the ability to prioritize multiple initiatives</li><li>
Experience with change management and organizational transformation initiatives</li><li>
ITIL certification or equivalent IT service management certification (preferred)</li><li>
Knowledge of UAE-specific IT compliance and regulatory requirements (preferred)</li></ul></div>

HL GLOBAL TECHNOLOGY SOLUTIONS

<div>
 <strong>
  Company Description
 </strong>
 HL GLOBAL TECHNOLOGY SOLUTIONS delivers global IT field services, technical support, and resource solutions for organizations of all sizes. The company provides reliable IT engineers, onsite support, smart hands services, and infrastructure project assistance across multiple regions. Core offerings include IT field services and dispatch support, desktop and end-user computing support, network and infrastructure support, IMAC services, project deployment support, and technical resource augmentation. HL GLOBAL TECHNOLOGY SOLUTIONS collaborates closely with vendors and partners to offer flexible, scalable, and dependable IT support. The company focuses on delivering the right technical expertise at the right location and time to help clients maintain resilient and efficient IT operations.
 <br/>
 <strong>
  Role Description
 </strong>
 This is a full-time, on-site Information Technology Recruiter role based in Sahiwal. The Information Technology Recruiter will manage end-to-end recruiting for IT roles, including intake meetings with hiring managers, sourcing candidates through multiple channels, screening resumes, and conducting initial interviews. The role involves evaluating technical skills and cultural fit, coordinating interview schedules, facilitating feedback discussions, and managing offers and onboarding processes. The recruiter will maintain accurate candidate records in the applicant tracking system, build and nurture talent pipelines, and support workforce planning for ongoing and project-based hiring needs. The role also includes collaborating with internal teams and external partners to ensure timely staffing for field services, technical support, and infrastructure projects.
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 <br/>
 <ul>
  <li>
   Candidates should possess strong Full-life Cycle Recruiting and Recruiting skills to manage the entire hiring process from sourcing to onboarding.
  </li>
  <li>
   Candidates should possess IT Recruitment and Technical Recruiting skills to effectively assess and place technology professionals.
  </li>
  <li>
   Candidates should possess Hiring experience, including conducting interviews, coordinating selection decisions, and managing offer negotiations.
  </li>
  <li>
   Candidates should possess excellent communication, relationship-building, and stakeholder management skills to work with hiring managers and external partners.
  </li>
  <li>
   Candidates should possess familiarity with applicant tracking systems, online sourcing tools, and professional networking platforms.
  </li>
  <li>
   Relevant experience in recruiting for IT field services, support, or infrastructure roles is beneficial.
  </li>
  <li>
   A bachelor&rsquo;s degree in Human Resources, Business, Information Technology, or a related field, or equivalent practical experience, is preferred.
  </li>
  <li>
   Ability to work on-site in Sahiwal, manage multiple requisitions, and meet time-sensitive staffing demands.
  </li>
 </ul>
</div>


Information Technology Recruiter

US Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Information Technology Specialist

Audubon Companies

<div>
 <strong>
  JOB DESCRIPTION:
  <br/>
  <br/>
 </strong>
 The Director of Information Technology is responsible for leading the Information Technology function and advancing the company&rsquo;s enterprise technology strategy. This role provides strategic direction, operational oversight, and technical leadership for the planning, development, implementation, security, and support of IT systems across the organization.
 <br/>
 <br/>
 The Director of Information Technology ensures that Audubon&rsquo;s technology infrastructure, systems, cybersecurity practices, and support services align with business objectives, regulatory requirements, operational needs, and long-term growth plans. This position works closely with executive leadership, business units, internal teams, and external service providers to deliver secure, reliable, cost-effective, and scalable technology solutions.
 <br/>
 <br/>
 <strong>
  PRIMARY RESPONSIBILITIES:
  <br/>
  <br/>
 </strong>
 Strategic Leadership and Governance
 <br/>
 <br/>
 <ul>
  <li>
   Lead the overall management, planning, and direction of the Information Technology Department.
  </li>
  <li>
   Develop and execute an enterprise IT strategy that supports Audubon&rsquo;s corporate goals and operational priorities.
  </li>
  <li>
   Provide technology guidance and recommendations to senior leadership through presentations, business cases, and strategic advocacy.
  </li>
  <li>
   Establish, maintain, and continuously improve IT policies, procedures, standards, and governance practices.
  </li>
  <li>
   Oversee the development, documentation, and implementation of IT processes, controls, and operating procedures.
  </li>
  <li>
   Help manage the organization&rsquo;s Information Security Management System, including related policies, controls, documentation, and continuous improvement activities.
   <br/>
   <br/>
  </li>
 </ul>
 Technology Infrastructure and Operations
 <br/>
 <br/>
 <ul>
  <li>
   Oversee the deployment, monitoring, maintenance, upgrade, and support of enterprise IT systems, including servers, networks, firewalls, routers, endpoints, software platforms, and related infrastructure.
  </li>
  <li>
   Ensure the reliability, availability, performance, and security of IT systems and services.
  </li>
  <li>
   Manage server infrastructure, including installation, maintenance, upgrades, backups, patching, security, and lifecycle planning.
  </li>
  <li>
   Develop and maintain standards and specifications for hardware, software, networking, systems, and enterprise technology use.
  </li>
  <li>
   Coordinate with managed service providers, vendors, and technology partners for infrastructure management, cybersecurity solutions, network equipment, system upgrades, and technical support.
  </li>
  <li>
   Oversee the purchase, licensing, inventory, and lifecycle management of computer hardware, software, systems, and IT supplies.
   <br/>
   <br/>
  </li>
 </ul>
 Cybersecurity, Risk, and Business Continuity
 <br/>
 <br/>
 <ul>
  <li>
   Develop, implement, and maintain internal controls to protect information systems, data, applications, and network resources.
  </li>
  <li>
   Ensure appropriate access controls, security procedures, backup processes, licensing controls, system upgrade practices, and disaster recovery plans are in place.
  </li>
  <li>
   Lead planning and execution for cybersecurity, incident response, data protection, business continuity, and disaster recovery.
  </li>
  <li>
   Monitor and improve the organization&rsquo;s security posture in coordination with internal stakeholders and external service providers.
  </li>
  <li>
   Ensure IT practices support compliance with applicable business, contractual, regulatory, and security requirements.
  </li>
  <li>
   Budgeting, Resource Management, and Vendor Oversight
  </li>
  <li>
   Develop, administer, and manage the Information Technology budget based on business needs, strategic priorities, risk considerations, and cost-effectiveness.
  </li>
  <li>
   Evaluate technology investments, vendor proposals, service agreements, and licensing requirements.
  </li>
  <li>
   Ensure IT operations and initiatives are delivered within approved budgets and aligned with business value.
  </li>
  <li>
   Coordinate technology procurement activities and maintain effective vendor relationships.
  </li>
  <li>
   Manage, direct, and prioritize major IT projects to ensure successful delivery of corporate objectives.
   <br/>
   <br/>
  </li>
 </ul>
 Team Leadership and Staff Development
 <br/>
 <br/>
 <ul>
  <li>
   Lead, supervise, develop, and evaluate Information Technology personnel.
  </li>
  <li>
   Assign priorities, responsibilities, and resources to ensure department objectives are achieved.
  </li>
  <li>
   Select, train, mentor, and support IT staff to build technical capability, accountability, and service excellence.
  </li>
  <li>
   Prepare, review, and revise IT department job descriptions as needed.
  </li>
  <li>
   Make recommendations regarding staffing, assignments, retention, performance management, discipline, and employment decisions.
   <br/>
   <br/>
  </li>
 </ul>
 Communication and Business Partnership
 <br/>
 <br/>
 <ul>
  <li>
   Serve as a technology advisor to leadership and business units.
  </li>
  <li>
   Translate complex technical concepts into clear business terms for executives, managers, and non-technical stakeholders.
  </li>
  <li>
   Partners with departments across the organization to identify technology needs, improve processes, and implement effective solutions.
  </li>
  <li>
   Promote a service-oriented IT culture focused on responsiveness, reliability, security, and continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  EXPERIENCE AND SKILL REQUIREMENTS:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, Engineering, or a related field required.
  </li>
  <li>
   10+ years total IT experience; 5+ years leadership experience.
  </li>
  <li>
   Preferred Certifications: CISM, CISSP, ITIL, or PMP
  </li>
  <li>
   Strong knowledge of enterprise IT systems, computer networks, servers, hardware, software, cybersecurity, cloud services, and business applications.
  </li>
  <li>
   Experience with application development, implementation, system integration, and technology lifecycle management.
  </li>
  <li>
   Ability to manage budgets, personnel, projects, vendors, policies, and department operations.
  </li>
  <li>
   Strong understanding of IT governance, cybersecurity, disaster recovery, access control, backup procedures, licensing, and internal controls.
  </li>
  <li>
   Excellent organizational, communication, presentation, analytical, and interpersonal skills.
  </li>
  <li>
   Ability to explain technology solutions, risks, and recommendations to senior management and business stakeholders.
  </li>
  <li>
   Demonstrated ability to lead teams, manage competing priorities, and deliver technology initiatives that support business objectives.
  </li>
  <li>
   Experience in engineering, construction, energy, industrial services preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  No Recruiters, please!
  <br/>
  <br/>
 </strong>
 Equal Opportunity Employer/Veterans/Disabled
</div>


Director of Information Technology

Root Insurance Company

<div><p>Root is on a mission to unbreak insurance by creating experiences people love at prices they can&rsquo;t believe. We believe that investing in world-class technology will facilitate a new class of insurance products, driving a massive positive impact on the hundreds of millions of drivers who carry auto insurance in the US. Root&rsquo;s Engineering team is committed to building a flexible platform on which our product designers and quantitative scientists can quickly test ideas, deploy them into production, and iterate, with the ultimate objective of a delightful customer experience coupled with effective risk management.</p><p></p><p><b><br>
The Opportunity</b></p><p>
We are seeking an <b>Information Technology Specialist I</b> to join our team. In this role, you will assist various teams across the company to ensure peak productivity and rapidly resolve a wide range of IT challenges. You will be expected to push the boundaries of your knowledge, continuously learning, and coaching employees through their technological issues. The ideal candidate is passionate about supporting an organization through a customer service mindset, embraces automation to improve workflows, and thrives in a fast-paced environment.</p><p></p><p><b><br>
Salary Range</b>: $61,800 - $70,000 (Bonus and LTI Eligible)</p><p><br>
While Root is a &ldquo;work where it works best&rdquo; company,<b> this position is required to work onsite at our headquarters in Columbus, OH.</b></p><p></p><p><b><br>
How You Will Make an Impact</b></p><ul><li>
Provide Level 1 support including hardware, imaging, and diagnostics.</li><li>
Deliver technical assistance to end-users for client-side applications, with minimal supervision.</li><li>
Identify, isolate, and resolve or escalate IT issues as appropriate.</li><li>
Solve undocumented problems using experience, technical training, and research.</li><li>
Assist in developing user guides and documentation to address frequent issues.</li><li>
Utilize the enterprise ticketing system to manage and resolve issues for both local and remote users.</li><li>
Proactively identify common issues, and create knowledge base entries for undocumented solutions.</li><li>
Participate in hardware asset management tasks, including equipment setup, swaps, and returns.</li><li>
Participate in a shared on-call rotation</li></ul><p><b>
What You Will Need to Succeed</b></p><ul><li>
2+ years of experience working a Technical Support role in an office environment, specifically in an IT/help desk role.</li><li>
Comfortable in supporting both Mac and PC platforms; including imaging, troubleshooting, and independently resolving technical issues remotely.</li><li>
Knowledge of working with enterprise ticketing systems.</li><li>
Familiarity with enterprise tools to manage Windows and Apple ecosystems.</li><li>
Ability to work in a fast-paced environment.</li><li>
Excellent verbal and written communication skills.</li><li>
Comfortable navigating ambiguity and adapting to change quickly.</li></ul><p>
As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We&rsquo;re happy to talk it through.</p><p></p><p><br>
Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com.</p></div>

Information Technology Specialist I

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