information technology support

Cleveland Public Library

<div>Description
INFORMATION TECHNOLOGY SUPPORT (ITS) MANAGER
HOURS: Minimum of 7.5 hours per day. Must be able to work flexible and/or additional hours as mandated by library operational needs.
Non-Bargaining Unit
Pay Grade: 7 ($77,825 - $104,000)
LOCATION: Lakeshore Campus 
EXTERNAL POSTING OPEN UNTIL 3/27/2026 
Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge. 
JOB SUMMARY:
Reporting to the Senior Director of IT, the IT Support Manager leads the Cleveland Public Library&rsquo;s multifaceted IT Support (ITS) team, ensuring the effective delivery of technology solutions to meet the needs of both staff and patrons. This includes overseeing branch technology, IoT devices, CPL-PLAY technology, and other technology-driven initiatives. 
The IT Support Manager is accountable for achieving customer service and support performance targets, managing the IT Support team, and optimizing IT operations and processes. Key responsibilities include fostering relationships with internal and external stakeholders, maintaining and servicing systems, software, hardware, and connectivity, and overseeing the IT onboarding and support experience to ensure seamless integration and satisfaction for all users. 
JOB REQUIREMENTS: 
Education:
Associate Degree in Information Technology, Computer Science, Cybersecurity, or a related field is required; Bachelor&rsquo;s Degree preferred. 
Experience:<ul><li>
3-5 years&rsquo; technical leadership experience managing technical professionals.</li><li>
3-5 years&rsquo; experience as a pioneering technologist with a proven track record in technology implementations, software development and experimental education.</li><li>
Three years&rsquo; experience and expertise in three or more of the following areas:</li></ul><ul><li>
Service Desk/Help Desk troubleshooting processes and ITIL service delivery frameworks.</li><li>
Administration and management of Microsoft Azure/Entra, Microsoft 365, and Active Directory (AD), including Group Policy (GPO) configurations.</li><li>
Hands-on experience with Microsoft Windows Server 2019 or 2022, including server management and administration.</li><li>
Proficiency in Microsoft Intune and device management solutions.</li><li>
Strong skills in technical documentation development and IT project management.</li><li>
Proven ability to lead, train, and coach IT professionals, fostering team growth and performance.</li></ul> 
Technical Expertise:<ul><li>
Proven experience with current technology practices, standards, and equipment in an operational environment.</li><li>
Demonstrated success in leading and mentoring technical professionals to achieve team objectives.</li><li>
Advanced expertise in Microsoft 365, including administration and end-user support.</li><li>
Strong collaboration skills, with the ability to work effectively across all levels of an organization.</li><li>
Familiarity with public library systems, public-sector operations, and unionized work environments is preferred.</li><li>
Commitment to delivering exceptional customer service to both internal and external stakeholders.</li><li>
Proficiency in Microsoft 365 Office products and related business systems, such as ERP platforms and HR ATS tools.</li><li>
Hands-on experience with Microsoft Azure/Entra and cloud infrastructure management.</li><li>
A proven track record of continuous technical education and professional development, including IT certifications and online learning platforms.</li></ul> 
Certifications: An active CompTIA A+ certification (or equivalent certification) is required. Candidates or employees who do not possess this certification upon appointment must obtain it within six months of employment and maintain it thereafter. 
An active Microsoft Azure Fundamentals certification (AZ-900 or an updated equivalent if Microsoft revises the baseline certification) is also required. Candidates or employees without this certification at the time of appointment must achieve it within six months of employment and maintain it. 
All certifications taken must be proctored in-person. Higher-level certifications will be accepted as substitutes for the fundamental certifications listed above. 
OTHER DUTIES AND RESPONSIBILITIES:
Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:<ul><li>
 Lead and manage CPL&rsquo;s IT Support (ITS) team, ensuring effective scheduling and execution of work assignments.</li><li>
Train and mentor ITS staff on software and hardware systems, providing guidance for troubleshooting and technical support as needed.</li><li>
Serve as a Tier 2/Tier 3 escalation point for complex IT issues, while delegating Level 1 tickets to the appropriate CPL IT Support team members.</li><li>
Develop and maintain comprehensive technical and procedural documentation to support operations and projects.</li><li>
Monitor and analyze IT Support performance metrics, including IT ticket closures, customer service statistics, and KPIs, and implement continuous improvement initiatives.</li><li>
Establish and maintain a knowledge base of recurring issues and solutions, with a focus on root cause analysis.</li><li>
Apply project management methodologies to plan, coordinate, and execute IT projects for internal and external stakeholders.</li><li>
Recommend IT strategies, policies, and procedures based on organizational needs and emerging technologies.</li><li>
Oversee daily IT operations, including IT asset management and addressing hardware, software, servers, and operating system issues.</li><li>
Act as the lead administrator for Microsoft Intune, overseeing device enrollment, compliance policies, configuration profiles, application deployment, and security standards to ensure efficient and secure device management across the organization.</li><li>
Ensure the maintenance, security, and performance of networks, and propose hardware and software upgrades aligned with organizational goals.</li><li>
Continuously evaluate current processes, technologies, and vendor relationships to identify opportunities for improvement and optimization.</li><li>
Support a range of devices, including Windows 10 and 11, macOS, HP desktops and laptops, Chromebooks, iPads, and interactive boards.</li><li>
Serve as the IT asset management lead, overseeing inventory tracking, lifecycle management, and utilization.</li><li>
Facilitate proactive and effective communication with IT colleagues, CPL staff, and stakeholders via email, verbal interactions, and Microsoft Teams.</li><li>
Coach, mentor, and supervise ITS staff, prioritizing workloads, reviewing progress, and providing constructive feedback to ensure team success.</li><li>
Deliver exceptional customer service to all stakeholders, demonstrating professional, courteous, and reliable behavior.</li><li>
Promote ongoing professional development opportunities for the IT Support team to enhance skills and capabilities.</li><li>
Perform additional duties and responsibilities as required to support the organization&rsquo;s mission and technology needs.</li></ul> 
To Apply; please attach a current/updated resume and CV
EXTERNAL POSTING OPEN UNTIL 3/27/2026</div>

INFORMATION TECHNOLOGY SUPPORT MANAGER

Grayson Search Partners

<div>
 
 
 Technology Support Specialist
 
 
 
 
 
 
 Location: Washington, DC
 
 
 Office: 5 days a week on-site
 
 
 Hourly Pay Rate: $30.00hr. - $45.00hr. W2
 
 
 Duration: 6+Month contract, could convert perm
 
 
 
 
 
 
 
 
 
 Under the direction of the Technology Support Manager, the Technology Support Specialist provides technical support to end users by diagnosing, resolving, or escalating issues related to hardware, software, and firm-supported technologies. This role is responsible for responding to incidents and service requests submitted through phone, email, and the incident management system while ensuring timely resolution and clear communication with users.
 
 
 
 
 
 The Technology Support Specialist plays a key role in maintaining a high level of service for management and staff by delivering responsive support, configuring technology equipment, and assisting with audio-visual and conferencing technologies used across the firm.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Respond to and resolve end-user technical issues related to hardware, software, and supported applications.
 </li>
 <li>
 Log and track incidents and service requests within the firm&rsquo;s incident management system, documenting actions taken and resolutions provided.
 </li>
 <li>
 Escalate complex issues when necessary and collaborate with appropriate technical teams to ensure timely resolution.
 </li>
 <li>
 Provide second-level support for Help Desk escalations.
 </li>
 <li>
 Configure, deploy, and maintain desktop hardware and peripherals including workstations, laptops, printers, scanners, and mobile devices.
 </li>
 <li>
 Support Cisco-based telecommunications systems, including configuring extensions and voicemail through Cisco Unified Communications Manager and Cisco Unity Connection.
 </li>
 <li>
 Manage and maintain the firm&rsquo;s technology asset inventory within the asset management system.
 </li>
 <li>
 Support and maintain conference room technology, including launching and managing audio-visual and video conference meetings.
 </li>
 <li>
 Coordinate and manage video conferencing requests and ensure accurate scheduling and setup.
 </li>
 <li>
 Provide support for collaboration platforms including Zoom, WebEx, and Microsoft Teams.
 </li>
 <li>
 Maintain working knowledge of firm-supported software, hardware, and emerging technologies.
 </li>
 <li>
 Document support activity, communicate progress clearly, and provide follow-up to end users as needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required; relevant professional certifications are a plus.
 </li>
 <li>
 3+ years of technical support experience in a professional services environment; Management Consulting, Law Firm, Accounting Firm, etc.
 </li>
 <li>
 Strong experience supporting Windows operating systems and Microsoft Office environments.
 </li>
 <li>
 Experience supporting Citrix, VPN technologies, and legal applications such as iManage/FileSite or similar document management systems preferred.
 </li>
 <li>
 Solid knowledge of desktop hardware, peripherals, mobile devices (iOS and Android), printers, and audio-visual systems.
 </li>
 <li>
 Experience supporting video conferencing platforms including Zoom, WebEx, and Microsoft Teams.
 </li>
 <li>
 Familiarity with networking concepts including TCP/IP, DHCP, Ethernet, and wireless connectivity.
 </li>
 <li>
 Experience supporting external drives, local backup solutions, personal firewalls, and wireless networking devices.
 </li>
 <li>
 Ability to work independently while supporting attorneys, executives, and staff in a fast-paced professional environment.
 </li>
 <li>
 Strong customer service orientation and ability to communicate technical issues clearly and professionally.
 </li>
 <li>
 Excellent interpersonal skills with the ability to remain calm and professional under pressure.
 </li>
 <li>
 Flexibility to support occasional after-hours needs and respond via a firm-provided mobile device.
 </li>
 <li>
 Demonstrated ability to quickly learn and adapt to new technologies.
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

Insight Global

<div>
 
 
 Shift
 
 : (Night) Sun-Thurs - 8pm-4am
 
 
 
 Pay Rate:
 
 $28/hr- $35/hr (depending on experience)
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Field Service, Desktop Support, or Device Integration Specialist background
 </li>
 <li>
 OS troubleshooting experience (Windows/ Mac)
 </li>
 <li>
 Networking knowledge (rack/stack, cabling, network closet setup, etc.)
 </li>
 <li>
 Good communication skills, both verbal and written
 </li>
 <li>
 Comfortable working in a hospital Emergency Room, Operating Room, etc.
 </li>
 </ul>
 
 
 
 
 
 Plusses/ Nice to have
 
 
 
 
 Experience working in a healthcare environment
 
 
 <ul>
 <li>
 Basic understanding of EHR/EMR systems (i.e. Epic, Cerner, Meditech, Allscripts, etc)
 </li>
 <li>
 End User support experience (Preferably healthcare providers)
 </li>
 </ul>
 
 
 
 
 
 Essential Job Functions:
 
 
 
 Provides application support for assigned departments and work groups. Supports the hardware and software environments across all platforms, including but not limited to, application support, hardware support and troubleshooting, and network support and troubleshooting. Works closely with the Applications team assigned to these areas to coordinate and collaborate with various stakeholders, system users, HAIS, and/or vendors to investigate problems and to devise solutions.
 
 
 
 
 
 
 
 Example Tickets:
 
 
 <ul>
 <li>
 Broken LCD screen in a patient&rsquo;s room in the ER.
 </li>
 <li>
 Windows not launching correctly on a device in the Operating Room.
 </li>
 <li>
 Epic/ Cerner EHR not running or opening properly, etc.
 </li>
 <li>
 (Tier 1-2)
 </li>
 </ul>
 
 
</div>

Information Technology Support Technician

<div>
 
 We are looking for a skilled and highly motivated IT and Technical Support Engineer with strong expertise in networking, SQL databases, and ELV (Extra Low Voltage) systems. The successful candidate will be responsible for troubleshooting, maintaining, and optimizing network infrastructure, supporting SQL databases, and ensuring the smooth operation of ELV systems. The role requires both a solid understanding of IT and networking concepts, as well as practical experience in database management and ELV system configurations.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 <ul>
 <li>
 
 Technical Support for ELV Systems
 
 :
 </li>
 <li>
 Provide on-site and remote technical support for ELV systems, including CCTV, access control, fire alarm systems, public address systems, and building management systems (BMS).
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and integration issues related to ELV systems.
 </li>
 <li>
 Support system installation, configuration, and setup of ELV equipment.
 </li>
 <li>
 Monitor ELV system performance and ensure they operate optimally, identifying and rectifying potential issues proactively.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Networking Support
 
 :
 </li>
 <li>
 Manage and maintain network infrastructure supporting ELV systems, including switches, routers, and firewalls.
 </li>
 <li>
 Configure and troubleshoot network connections, ensuring the integration of ELV systems with the organization&rsquo;s network and cloud-based services.
 </li>
 <li>
 Set up, maintain, and monitor IP configurations, VLANs, and network security protocols for ELV systems.
 </li>
 <li>
 Implement and optimize network designs and configurations to enhance performance and security.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 SQL Database Management
 
 :
 </li>
 <li>
 Administer and support SQL databases that store critical data for ELV systems (e.g., logs, access records, event data).
 </li>
 <li>
 Perform database queries, routine backups, and ensure the integrity and availability of data.
 </li>
 <li>
 Troubleshoot database performance issues, optimize queries, and assist with data recovery when needed.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 System Monitoring &amp; Troubleshooting
 
 :
 </li>
 <li>
 Monitor ELV system components, network devices, and databases to ensure continuous operation.
 </li>
 <li>
 Analyze logs and system performance data to detect early warning signs of potential issues.
 </li>
 <li>
 Respond to system alerts and resolve issues in a timely manner to minimize downtime.
 </li>
 <li>
 Use diagnostic tools to isolate and resolve issues related to hardware, software, and network infrastructure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Documentation &amp; Reporting
 
 :
 </li>
 <li>
 Create and maintain detailed technical documentation, including configuration records, system diagrams, troubleshooting procedures, and incident reports.
 </li>
 <li>
 Prepare regular system performance and incident reports for internal teams or clients.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Collaboration &amp; Training
 
 :
 </li>
 <li>
 Collaborate with cross-functional teams, including engineering, IT, and external vendors, to ensure effective integration of ELV systems, networks, and databases.
 </li>
 <li>
 Provide technical support and training to internal staff on the use and operation of ELV systems and databases.
 </li>
 <li>
 Assist in the preparation of manuals, user guides, and standard operating procedures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 System Security
 
 :
 </li>
 <li>
 Ensure the security of ELV systems, network infrastructure, and SQL databases by implementing industry best practices.
 </li>
 <li>
 Regularly update system firmware, software, and security patches for all ELV systems and networking equipment.
 </li>
 <li>
 Monitor and manage security protocols to prevent unauthorized access to networks and databases.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Problem-Solving and Escalation
 
 :
 </li>
 <li>
 Diagnose complex technical issues affecting ELV systems, networking, and databases.
 </li>
 <li>
 Escalate unresolved issues to senior engineers, vendors, or other specialists as needed.
 </li>
 <li>
 Provide root cause analysis for system failures and propose solutions to prevent recurrence.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 
 
 
 <ul>
 <li>
 
 Education
 
 :
 </li>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field (or equivalent practical experience).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Experience
 
 :
 </li>
 <li>
 Proven experience in supporting ELV systems (e.g., CCTV, access control, fire alarm systems, etc.).
 </li>
 <li>
 Hands-on experience with networking technologies, including IP configurations, TCP/IP, VLANs, switches, routers, and firewalls.
 </li>
 <li>
 Strong experience working with SQL databases (e.g., MySQL, Microsoft SQL Server, PostgreSQL), including database queries, backups, and performance tuning.
 </li>
 <li>
 Prior experience troubleshooting and maintaining networking infrastructure and ELV systems.
 </li>
 <li>
 Familiarity with system integration, database management, and IT support practices in a corporate environment.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Technical Skills
 
 :
 </li>
 <li>
 Strong networking knowledge, including IP addressing, subnetting, VLAN configuration, and troubleshooting.
 </li>
 <li>
 Advanced proficiency with SQL, including writing and optimizing complex queries, database administration, and performance tuning.
 </li>
 <li>
 Experience with server setups and support, both physical and virtual environments.
 </li>
 <li>
 Familiarity with ELV system protocols, integration, and configurations.
 </li>
 <li>
 Proficient in using monitoring tools to track system and network performance.
 </li>
 <li>
 Knowledge of operating systems (Windows) and server management.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Certifications (Preferred but not required)
 
 :
 </li>
 <li>
 Cisco Certified Network Associate (CCNA) or equivalent networking certifications.
 </li>
 <li>
 Microsoft SQL Server certification or equivalent database management certifications.
 </li>
 <li>
 ELV system certifications (e.g., CCTV, access control) are a plus.
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 :
 
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 </ul>
 
 
</div>

Information Technology Technical Support

<div>Title:
Information Technology Technical Support Specialist
BELONG. CONNECT. GROW. with KBR.
Around here, we define the future. We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goal: to improve the world responsibly and safely.
Job Posting Description / Job Duties &amp; Responsibilities:
Must currently have an active or have open/ongoing investigation for US government security clearance (Secret).
KBR is seeking a multi-discipline Information Technology (IT) Technical Support Specialist to join our team in support of Facility Unique and Specialized Engineering Support (FUSE) projects at NASA&rsquo;s Wallops Flight Facility under the Range Operations Contract (ROC). This position is responsible for the ongoing technical support of various facility information technology, applications, and network systems. Under general supervision, solves complex problems requiring detailed technical knowledge of field and industry best practices. Uses experience and problem-solving skills to develop and improve processes.
The individual is responsible for technical support and/or integration of systems in relation to RF distribution, A/V support, telemetry data transport, emergency notification, radio systems, surveillance and mission voice platforms required for mission operations.
Responsibilities include planning, designing, integrating, testing, troubleshooting for assigned projects/tasks.
The individual may serve as an assistant point of contact to the code 780 IT FUSE support required by programmatic and mission support. Also serves as on-console support for mission launches to coordinate immediate service area response.
Required Education / Experience:<ul><li>
Bachelor&rsquo;s Degree (or evaluated equivalent) in related field and 2 or more years of related experience</li></ul>
Skills:<ul><li>
Proven ability to research and problem solve, both independently and within a team environment</li><li>
Proven ability to be hands-on with technical equipment for installation, test, and validation</li><li>
Thrives in fast-paced environment with evolving requirements and last-minute requests</li><li>
Must be able to comprehend and follow complex procedural documentation and guidance</li><li>
Strong interpersonal and communication skills to work directly with client, teammates, business partners, end-users, and other stakeholders</li></ul>
Preferred Experience:<ul><li>
Experience with TCP/IP networking, multicast, switching, and general system integration principles</li><li>
Experience troubleshooting end-to-end signal/data paths across RF, IP, fiber, and application layers</li><li>
Certifications are evaluated if presented</li></ul>
Scheduled Weekly Hours: 40
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&amp;D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Click here to learn more: KBR Benefits
#LI-EM2
Belong, Connect and Grow at KBR 
 
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team&rsquo;s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver &ndash; Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.</div>

Information Technology Technical Support Specialist

Hoplite Solutions LLC

<div>Hoplite Solutions is seeking a Systems Integration Engineer who will actively manage enterprise computer systems and networks, analyzing technical issues, and developing and implementing corrective actions. 
 
Observe and interpret visual outputs indicating the operating status of systems and network components for designated computer network infrastructure. 
 
Translate user requests into technical diagnoses, then apply diagnoses to develop technical solutions to meet user needs. 
 
Develop strategies to migrate existing customers to new architecture/technology with minimal impact. 
 
Evaluate new technologies or equipment that can be added to Agency standard solutions. 
 
Basic Qualifications:<ul><li>
Bachelor's degree plus 5-years of relevant experience, or Master's degree plus 3-years of relevant experience or an Associate's degree plus 7-years of relevant experience or high school diploma/GED plus 9-years of relevant experience may be considered.</li><li>
Degree must be in Network Engineering, Systems Engineering, Information Technology or related field.</li><li>
Must have an IAT-I certification, such as Security+ CE,</li><li>
Relevant experience must be in computer or information systems design/development, programming, information/cyber/network security, vulnerability analysis, penetration testing, computer forensics, information assurance and/or systems engineering. Additionally, must have experience in network or system administration.</li><li>
Strong Linux experience</li><li>
Experience in systems/network administration, application administration, and/or information technology support or management.</li><li>
Experience supporting hardware installation, such as servers and network infrastructure.</li><li>
Experience setting up storage such as network‐attached storage.</li><li>
Experience implementing security best practices to include PKI certificate generation, deployment and maintenance.</li><li>
Knowledge of Unix shell scripting languages like Bash, Bourne, or C</li><li>
TS/SCI clearance with polygraph</li></ul> 

Desirable Skills:<ul><li>
Experience deploying and maintaining nginx</li><li>
Familiarity with Docker and RedHat Satellite
</li><li>Familiarity with cloud computing environments like AWS</li><li>
Experience with Infrastructure as Code (IaC) products like Terraform, SALT and Ansible as well as system monitoring platforms like Prometheus and Grafana</li>
Experience with SELinux and FIPS 
<li>
</li></ul> 
 
At Hoplite Solutions, we pride ourselves on offering competitive salaries and a comprehensive benefits package. This includes full coverage for health, dental, and vision insurance for both individuals and families, along with 100% coverage for life insurance, long-term and short-term disability. Additionally, we match up to 7% of employees' contributions to their 401(k) funds and follow the federal holiday calendar for paid holidays. With 4 weeks of paid time off and $5,000 yearly for education assistance or technical training, we're dedicated to supporting our employees' professional and personal growth. 

BGiLFE78ry</div>

Systems Integration Engineer

State of New Jersey

<div><div><div>Trenton, NJ
</div><div>Full Time
</div><div>Mid Level</div></div><div>
</div><div>Open to: General Public 
Work Week: 35-hour Work Week 
Salary: (P21) $64,340.11 - $94,061.71 
Opening Date: 3/19/26 
Closing Date: 4/9/26 
Existing Vacancies: 1 
 
Program/Location 
Department of Environmental Protection 
Management and Budget 
Office of Information Technology 
Bureau of Technology Support Services 
401 East State Street 
Trenton, NJ 08625 
 
Scope of Eligibility 
Open to applicants who meet the requirements below. 
 
Description 
Under direct supervision in a state department, agency, data center, institution, or state college, assists in at least one of the following areas: the design and preparation of least complex operation routines and computer programs for electronic data processing equipment utilizing required and current software, operating systems, and multiprogramming technology; he control and/or implementation/maintenance of highly technical operating systems associated with new generations of computers to function toward optimum utilization of available hardware/software using comprehensive knowledge of the operating system function; the development, implementation, and maintenance of multi-network, multi-user Local Area Networks (LAN), Metropolitan Area Networks (MAN), and/or Wide Area Networks (WAN), maintenance of centralized, decentralized and remote network services, network security, data integrity, network performance monitoring, network problems resolution, and user support; does other related duties as required. 
 
Specific to the Position 
The position works within the Bureau of Technology Support Services to provide direct end-user support for a range of desktop equipment and applications, including the Windows OS, Microsoft 365 and related applications, troubleshooting PC/Laptop Issues, deployment of new computing equipment, and monitoring/answering Help Desk phone calls, emails, and other requests. Supports IT project initiatives as directed. 
 
Preferred Skill Set 
Familiarity with troubleshooting Microsoft Windows and Windows-based software packages. Familiarity with IT service management ticketing systems, ability to correctly document issues and solutions. 
 
Requirements 
EDUCATION: 
Graduation from an accredited college or university with an Associate's degree in Computer Science or Computer/Information Technology. 
 
EXPERIENCE: 
One (1) year of experience in at least one of the following areas: the design and preparation of programs for electronic data processing utilizing current operating systems, modification of systems software and multiprogramming technology; or the development, maintenance, or installation of application programs; or in performing technical support functions within a direct access device environment, or the development, implementation, and maintenance of multi-network, multi-user Local Area Networks (LAN), Metropolitan Area Networks (MAN), and/or Wide Area Networks (WAN) environment. 
 
Note: Technical support functions include experience in resolution of online production and/or communications network problems, and/or code modification, testing, and debugging of program modules in an online environment, and/or space allocation and control of direct access storage devices (DASD management). 
 
Note: A Bachelor's or Master's degree in Computer Science may be substituted for one (1) year of indicated experience. 
 
NOTE: A general Bachelor's degree from an accredited college or university may be substituted for the Associate's degree. 
 
SPECIAL NOTE ON SUBSTITUTING EXPERIENCE FOR EDUCATION 
Experience in the study of work methods/processes, analysis of varied types of data, design and preparation of systems/programs, operation of multiprogramming computer systems and work in the data processing support areas of input/output control or reliability support may be substituted for the required education on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of experience. 
 
NOTE: Evidence of formal training in Computer Science/Information Technology received at an accredited institution may be submitted with your application for evaluation by the Department of Personnel for possible credit. These training courses will be examined to see how they compare, both in hours/content, to college courses to which they equate, sixteen (16) training hours being equal to one (1) college credit. In-house training courses will not be accepted as meeting this criterion; thus, they will not be evaluated. 
 
License
 
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. 
 
Benefits 
As a New Jersey State Department, NJDEP offers a comprehensive benefits package that includes:<ul><li>
Paid Benefit Leave</li><li>
Holiday Pay</li><li>
Alternative Workweek Program*</li><li>
Telework*</li><li>
Pension</li><li>
Deferred Compensation</li><li>
Health Benefits (medical, prescription drug, dental &amp; vision care) and Life Insurance</li><li>
Flexible and Health Spending Accounts (FSA/HSA)</li><li>
Commuter Tax Savings Program</li><li>
Public Service Loan Forgiveness (PSLF)</li><li>
Tuition Reimbursement*</li><li>Pursuant to the State/Department's policy, procedures, and/or guidelines.</li></ul> 

SAME Applicants 
If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter) must be submitted along with your resume by the closing date indicated above. For more information on the SAME program, please visit SAME Program, email [email protected], or call CSC at (609) 292-4144 and select Option #3. 
 
Veteran's Preference 
To qualify for New Jersey Veteran's Preference/status, you must establish Veteran's Preference through the Department of Military and Veteran's Affairs. Please submit proof of your Veteran's Preference along with your resume as indicated. For more information, please visit https://www.nj.gov/military/veterans/services/civil-service-preference/ 
 
Residency 
All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14-7 (L.2011, Chapter 70), also known as the &ldquo;New Jersey First Act&rdquo;. 
 
Authorization to Work 
Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship, and Immigration Services regulations. NOTE: The State of New Jersey does not provide sponsorship for citizenship to the United States. 
 
Equal Opportunity Employment 
The State of New Jersey seeks to increase the richness and diversity of its workforce, and in doing so, become the employer of choice for all people seeking to work in State Government. To evaluate the effectiveness of our efforts to attract and employ a diverse workforce, applicants are asked to voluntarily answer a few brief questions on the NJ Affirmative Action Information Form. All information is considered confidential and will be filed separately with the agency's affirmative action officer. This information will not be part of your application for employment and will not be considered in any hiring decision. 
DEP Notices of Vacancy have a 4:00 p.m. deadline on the closing date. When filing for these opportunities, please be sure to have your letter of interest and credentials sent electronically before 4 p.m. on the closing date.
The New Jersey Department of Environmental Protection is an Equal Opportunity Employer and is committed to inclusive hiring and a diverse workforce. We strongly encourage people from all backgrounds to apply. Accommodations under ADA will be provided upon request.</div></div>

M&B-2026-1 Information Technology Specialist

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