infrastructure analyst

Electrolux Group

<div>
 <strong>
  Create solutions that transform lives for the better
  <br/>
  <br/>
 </strong>
 At Electrolux, our purpose goes beyond launching the latest products or technologies&mdash;we strive to improve everyday life for millions in a sustainable way. As our IT function continues to evolve, we are looking for an IT Infrastructure Analyst to support our digital transformation journey and ensure seamless factory site connectivity.
 <br/>
 <br/>
 As a key member of the local IT team, reporting to site IT Business Partner, you will manage on-site IT infrastructure and support both Electrolux IT and business initiatives. This role may also extend support to nearby Electrolux locations when needed.
 <br/>
 <br/>
 <strong>
  What you will do:
  <br/>
  <br/>
 </strong>
 <em>
  Infrastructure Management
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Operate and maintain IT infrastructure onsite, including server, network and workplace PC.
  </li>
  <li>
   Manage local server environments ( both physical and virtual ).
  </li>
  <li>
   Manage internal LAN/Wi-Fi connections and collaborate with Global IT for WAN support.
  </li>
  <li>
   Manage local workplace, especially all PC and Workstations pertinent to Workshop area.
  </li>
  <li>
   Ensure the operability of local IT/server rooms, coordinating with facilities and Global IT.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Project &amp; Initiative Support
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Support and drive IT infrastructure-related projects and initiatives.
  </li>
  <li>
   Collaborate with Engineering department on digital transformation efforts.
  </li>
  <li>
   Liaise with R&amp;D, Logistics and other departments to design and provision infrastructure for labs and warehouses.
  </li>
  <li>
   Support the design and provisioning of IT infrastructure for machinery and production equipment, in collaboration with Engineering and IoT Team
  </li>
  <li>
   Work closely to the other members of Local IT Team to deliver a best-in-class IT service
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Server, Network, Workstation Design &amp; Security
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Design, develop and field local network infrastructure ( L2/L3 switches, fiber optics, LAN, Wi-Fi ) in line with Global IT standards.
  </li>
  <li>
   Design and implement server architecture in line with Global IT standards.
  </li>
  <li>
   Select, procure and install PC and workstations for Factory area.
  </li>
  <li>
   Collaborate on OT security asset management and VLAN segmentation.
  </li>
  <li>
   Setup Local Infrastructure Security according to Global IT Standards.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Vendor &amp; Budget Management
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Coordinate with external vendors for workplace management.
  </li>
  <li>
   Manage vendor relationships and contracts for local infrastructure and cabling.
  </li>
  <li>
   Contribute to the preparation of the annual IT infrastructure budget.
  </li>
  <li>
   Support procurement processes for OT and industrial infrastructure.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Operations &amp; Lifecycle Management
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Purchase, manage, and patch factory PCs in OT and shopfloor environments.
  </li>
  <li>
   Oversee IT asset lifecycle management and disposal.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree in IT, Electronics, Information Systems, Automation, or a related field.
  </li>
  <li>
   Minimum 1-3 years of experience in IT roles within manufacturing environments.
  </li>
  <li>
   Strong knowledge of Windows-based systems, server architecture (physical and virtual), and network management.
  </li>
  <li>
   Experience with ERP/MRP or production control systems is a plus.
  </li>
  <li>
   Familiarity with OT/IoT environments is an advantage.
  </li>
  <li>
   Excellent communication skills to engage with IT users and business functions.
  </li>
  <li>
   Fluent in English (written and spoken).
  </li>
  <li>
   Valid driving license required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer:
  <br/>
  <br/>
 </strong>
 Electrolux offers an exciting and challenging job opportunity in an international environment, with a high degree of independence and entrepreneurship.
 <br/>
 <br/>
 The Electrolux Group provides career opportunities within a global, fast moving, growing yet lean organization. This role will have several touch points globally within the company.
 <br/>
 <br/>
 <strong>
  Who we are:
  <br/>
  <br/>
 </strong>
 At Electrolux, we have a top management team who are passionate about gender diversity and diversity in general. It&rsquo;s integral to our Talent process, in how we grow talent. It&rsquo;s embedded in our initiatives and we have strong metrics to track this. But it&rsquo;s not just from the top. There is a network called Women at Electrolux operating in six major geographies that generates belief from the grassroots and keeps the topic top of mind. That combination is for us very powerful.
 <br/>
 <br/>
 In terms of metrics, we have very clear targets. To get to the right rotation, the right successions, we have to take tangible steps. We push ourselves to find great talents male and female.
 <br/>
 <br/>
 <strong>
  Find out more:
  <br/>
  <br/>
 </strong>
 Electrolux Group
 <br/>
 <br/>
</div>


IT Infrastructure Analyst

Watson Clinic LLP

<div>
 Full-time Description
 <br/>
 <br/>
 <strong>
  Summary/Objective
  <br/>
  <br/>
 </strong>
 MIS Infrastructure Analyst ensure Watson Clinic LLP equipment is configured and conforms to all Clinic policies, procedures and guidelines. MIS Infrastructure Analyst I is responsible for all PC equipment and peripherals including all input and output devices. Along with break/fix duties MIS Infrastructure Analyst I is responsible for replacement of PC equipment including printers. MIS Infrastructure Analyst I, as with all MIS positions, is required to complete after hours system support and potential mandatory overtime as defined by leadership.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 Answer incoming support calls, resolving software/hardware related issues or escalating appropriately if needed/required.
 <br/>
 <br/>
 Create and update all assigned support tickets as required by department policies and procedures.
 <br/>
 <br/>
 Configure/Repair PC and peripherals within a networked environment using critical and logical thinking.
 <br/>
 <br/>
 Knowledge of mobile device operating systems as well as support of those devices including Wi-Fi networks, application installs and support.
 <br/>
 <br/>
 Installation of software, hardware, upgrades and patches in accordance with department policies and procedures.
 <br/>
 <br/>
 Familiarity of Windows applications including, but not limited to, operating systems, MS Office products, MS Exchange/Outlook as well as MS Windows server general network functionality.
 <br/>
 <br/>
 Understand, install and support software needed for security. i.e.: encryption, anti-virus and firewalls.
 <br/>
 <br/>
 Available for on-call rotation. On-call rotations are normally one week in duration per assignment. Escalate as required by department policies and procedures.
 <br/>
 <br/>
 Assist department with maintaining a comprehensive and accurate inventory of all equipment.
 <br/>
 <br/>
 Knowledge of printing fundamentals and how to troubleshoot both hardware and software printing issues.
 <br/>
 <br/>
 Escort external vendors and support personnel to ensure all security and/or destruction policies and procedures are followed.
 <br/>
 <br/>
 Other duties as assigned.
 <br/>
 <br/>
 <strong>
  Work Environment &amp; Physical Demands
  <br/>
  <br/>
 </strong>
 Must be able to lift 50 pounds. Walking a large amount of time from location to location including stairs.
 <br/>
 <br/>
 <strong>
  Travel
  <br/>
  <br/>
 </strong>
 15% of time will be travel to remote sites. Must possess a valid Florida Driver&rsquo;s license
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Required Education and Experience:
 </strong>
 High School Graduate or GED. 2 Years of experience with computer equipment, software, or other technical related hardware.
 <br/>
 <br/>
 <strong>
  Preferred Education And Experience
  <br/>
  <br/>
 </strong>
 Current technical certifications and/or Associates of Science degree in computer related field with 1 year of experience.
 <br/>
 <br/>
 Healthcare Environment and associated security practices
 <br/>
 <br/>
 Windows Network Environment and associated security practices
 <br/>
 <br/>
 <strong>
  Additional Eligibility Qualifications
  <br/>
  <br/>
 </strong>
 Candidate must have excellent oral, written and professional communication skills. Attention to detail while multitasking in a fast-paced environment. Have knowledge of common practices and procedures within the information technology field. Candidate must also work with limited supervision as an individual and within the MIS group.
</div>


Infrastructure Analyst I - Full Time

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.</p><div><br>
</div><div>As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms - Network Services, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.</div><div><br>
</div><p><b>Job responsibilities</b></p><ul><li>
Own the end‑to‑end risk lifecycle across business and technology, including identification, assessment, prioritization, mitigation, monitoring, and reporting</li><li>
Lead product, change, vendor, and technology risk assessments, defining control requirements and residual risk</li><li>
Translate regulations and policies into practical, auditable controls and operating procedures, and execute enterprise and operational risk frameworks</li><li>
Build and maintain risk registers, KRIs/KPIs, and dashboards; escalate material risks with clear remediation plans and timelines</li><li>
Drive issue management and remediation, verifying sustainable control design and effectiveness</li><li>
Champion governance through risk committees, change forums, and control councils; prepare materials and present risk posture</li><li>
Conduct scenario analysis and stress testing and facilitate tabletop exercises to inform capital, contingency, resilience, and incident response plans</li><li>
Manage third‑party and outsourcing risk via due diligence, ongoing monitoring, and exit planning</li><li>
Partner with Cyber, Technology, and Operations to reduce operational, cyber, data, and resilience risks and to assess change risk pre‑ and post‑implementation</li><li>
Perform root‑cause analysis on incidents and near misses; implement corrective and preventive actions and automate monitoring where possible</li><li>
Coordinate audits, exams, and regulatory responses while maintaining accurate documentation and ensuring timely, sustainable closure of findings</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li><div>
Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience</div></li><li>
Hands on experience in risk management, internal audit, compliance, or technology/cyber risk within financial services</li><li>
Apply deep knowledge of risk frameworks and regulations such as COSO, ISO 31000, NIST CSF, SOC, PCI, SOX, and OCC/FRB/SEC guidance</li><li>
Build KRIs, dashboards, and executive reporting using Excel and PowerPoint; leverage data tools such as SQL and Tableau/Power BI</li><li>
Quantify risk and articulate trade‑offs with analytical rigor and sound judgment</li><li>
Influence stakeholders constructively, balancing effective challenge with partnership</li><li>
Deliver programs and drive issue closure with clear owners, milestones, and metrics</li><li>
Communicate succinctly with executive‑ready storytelling and documentation</li><li>
Adapt to fast‑paced, highly regulated environments</li><li>
Pursue continuous learning in risk management and technology</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills</b></p><ul><li>
Earn or maintain professional certifications such as CRISC, CISA, CISSP, CIA, FRM, or PMP</li><li>
Script in Python or similar languages to automate controls, monitoring, and analysis</li><li>
Operate across multiple public and private cloud environments and support migrations</li><li>
Apply and expand infrastructure engineering expertise across hardware, networking, databases, storage, deployment, integration, automation, scaling, resilience, and performance</li></ul>
<b>ABOUT US</b></div>

Infrastructure Engineer III- Network Infrastructure Risk Analyst

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><b>Must Have Technical/Functional Skills</b></div><br>
<div><br>
</div><div>Senior Business Analyst with a senior level of knowledge of Amazon Connect and preferably previous experience with telecom infrastructure</div><br>
<div><br>
</div><div><b>Roles &amp; Responsibilities</b></div><br>
<div><br>
</div><ul><li>Lead requirements gathering, process analysis, and documentation for contact center and telephony projects, with a focus on Amazon Connect.
</li></ul><ul><li>Translate business needs into actionable technical requirements and user stories for development teams.
</li></ul><ul><li>Collaborate with stakeholders to identify opportunities for workflow automation and improved customer engagement.
</li></ul><ul><li>Evaluate and recommend enhancements to telephony infrastructure, ensuring scalability, reliability, and security.
</li></ul><ul><li>Serve as a subject matter expert on Amazon Connect, including IVR, routing, reporting, and integration with CRM systems.
</li></ul><ul><li>Work closely with vendors and third-party partners to ensure robust and compliant telephony solutions.
</li></ul><ul><li>Develop and maintain process maps, business cases, and project documentation.
</li></ul><div>&middot; Support user acceptance testing (UAT), training, and change management efforts. &middot; Monitor performance metrics and analyze data to inform continuous improvement initiatives.</div><br>
<div><br>
</div><div><b>TCS Employee Benefits Summary:</b>
</div><div>Discretionary Annual Incentive.
</div><div>Comprehensive Medical Coverage: Medical &amp; Health, Dental &amp; Vision, Disability Planning &amp; Insurance, Pet Insurance Plans.
</div><div>Family Support: Maternal &amp; Parental Leaves.
</div><div>Insurance Options: Auto &amp; Home Insurance, Identity Theft Protection.
</div><div>Convenience &amp; Professional Growth: Commuter Benefits &amp; Certification &amp; Training Reimbursement.
</div><div>Time Off: Vacation, Time Off, Sick Leave &amp; Holidays.
</div><div>Legal &amp; Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</div><br>
<div><br>
</div><div>Salary Range: $120,000 - $130,000 a year
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Owings Mills, MD</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Business Analyst</div>
</div><div><div><b>Job Id</b></div>
<div>399170</div>
</div><div><div><b>Desired Skills</b></div>
<div>Business analyst</div>
</div><div><div><b>Salary Range</b></div>
<div>$120,000-$130,000 a year</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Sr Business Analyst _ Amazon Connect

Deloitte

<div><div><div><b>Location
</b></div><p>Cairo
</p></div><div><div><p><b>Business Analyst | Strategy &amp; Transactions | Infrastructure and Real Estate (&ldquo;IRE&rdquo;)| Egypt</b></p><p></p><p><b>
About Deloitte</b>: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.</p><p></p><p><b>
Our Purpose</b></p><p>
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p><p>
IRE Vision: Our vision is to transform the infrastructure, real estate, and capital project investment advisory market landscape in the Middle East, by leveraging transformative technology to create sustainable, innovative, and impactful solutions to deliver major projects that transform economies, societies and the environment.</p><p>
Our shared values guide the way we behave to make a positive, enduring impact:</p><p></p><ul><li>
Lead the way</li><li>
Serve with integrity</li><li>
Take care of each other</li><li>
Foster inclusion</li><li>
Collaborate for measurable impact</li></ul><p>
During your tenure as a <b>Business Analyst</b>, you will demonstrate and develop your capabilities in the following areas:</p><ul><li>
Conduct financial and economic analysis to support infrastructure projects, including feasibility studies, business cases, and financial models.</li><li>
Perform market research, benchmarking, and sector analysis to assess trends, opportunities, and risks.</li><li>
Support the development of client deliverables such as presentations, reports, and proposals, ensuring clarity and high-quality output.</li><li>
Collaborate with cross-functional teams and stakeholders to analyze data, structure problems, and generate insights.</li><li>
Contribute to transaction support activities, including PPP advisory, project structuring, and due diligence.</li><li>
Assist in project management by coordinating tasks, tracking progress, and ensuring timely delivery of workstreams.</li><li>
Demonstrate analytical rigor, problem-solving skills, and attention to detail in day-to-day assignments.</li></ul><p>
Leadership Capabilities:
</p><p></p><ul><li>Builds own understanding of our purpose and values; explores opportunities for impact</li><li>
Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li><li>
Understands expectations and demonstrates personal accountability for keeping performance on track</li><li>
Actively focuses on developing effective communication and relationship-building skills</li><li>
Understands how daily work contributes to the priorities of the team and the business</li></ul><p></p><p>
Qualifications:</p><ul>
<li>Bachelor&rsquo;s degree in finance or any related field</li>
<li>1-3+ years of experience in financial consulting within the government, a private sector bidder or another advisory firm working on one or more of: PPP, project finance, outsourcing, or similar service contracts</li>
<li>Experience in the funding and financing of major projects, gained from either working within government or as an adviser</li>
<li>A solid understanding of the financial and commercial aspects of government infrastructure and/or service contracts</li>
<li>Experience of working with financial models, government business cases and strategy development
</li><li>An understanding of public sector procurement procedures</li>
<li>Ability to multi-task and appreciation of the commitments to working within an advisory practice</li>
<li>A logical and methodical approach to problem solving, with an ability to think laterally</li>
<li>Dedication to delivering quality results
</li><li>Strong interpersonal &amp; communication skills, effectively communicating with stakeholders at various levels of management
</li><li>Technical proficiency and computer literacy particularly with spreadsheets (Word, Excel, PowerPoint)</li></ul>
#LI-LA1</div></div></div><p></p>

Business Analyst | Strategy & Transactions | Infrastructure & Real Estate | Infrastructure & Capital Projects | Egypt

CACI International

<div><div><div><div><div><div><div><div>Job Description
 </div><div></div><p>Company and Benefits</p>
</div></div></div><div><div><div><div><div>Job ID</div>
<div>319137</div>
</div></div><div><div>Job Title: Event Management Practice Area Analyst
<p></p>Job Category: Information Technology
<p></p>Time Type: Full time
<p></p>Minimum Clearance Required to Start: TS/SCI with Polygraph
<p></p>Employee Type: Regular
<p></p>Percentage of Travel Required: None
<p></p>Type of Travel: None
<p></p>* * *
<p></p><p>deployment, and operations of IT Infrastructure Event Management processes while assisting in IT Infrastructure governance and operations. The analyst will work with key stakeholders to ensure proper implementation of event management processes, analyze event trends to identify improvement opportunities, and help maintain operational excellence through continuous service improvement practices.
<br>
<br>
Position Responsibilities:
<br>
Contributes to the planning, design, and implementation of ITIL ITSM Event processes
<br>
Participates in the deployment and transformation of IT infrastructure processes and procedures
<br>
Provides analysis and support for on-going service delivery, performance, and governance operations
<br>
Collaborates with key process stakeholders to capture process implementation, work instructions, and knowledge expertise
<br>
Helps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and support quality assurance activities
<br>
Contributes to analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes
<br>
Identifies and recommends enhancements to event management tools, workflows, and processes based on operational findings and trend analysis
<br>
Participates in evaluations and quality assessments for proper implementation of processes to meet quality standards
<br>
Participates in TEMs and other requirement gathering work sessions
<br>
Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
<br>
<br>
Required Qualifications:
<br>
An Active TS/SCI Clearance with Polygraph
<br>
Degree or equivalent experience and a minimum of 3 years of related work experience
<br>
Extensive working knowledge of Service Management workflows and ITSM processes
<br>
Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity
<br>
Good written and communication skills with the ability to clearly document and explain business processes
<br>
<br>
Desired Qualifications:
<br>
ITIL certifications or training
<br>
Experience with network devices&mdash;ability to read devices and throughputs, ascertain false positive readings, and determine if reported events are actionable
<br>
Familiarity with ServiceNow, Splunk, SRS, or other ITSM management tools
<br>
Familiarity with Tableau</p>
<p></p>This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
<p></p><p><b>What You Can Expect:</b></p>
 <p><b>A culture of integrity.</b></p>
<p>At CACI, we place character and innovation at the center of everything we do. As a valued team member, you&rsquo;ll be part of a high-performing group dedicated to our customer&rsquo;s missions and driven by a higher purpose &ndash; to ensure the safety of our nation.</p>
<p><b>An environment of trust.</b></p>
<p>CACI values the unique contributions that every employee brings to our company and our customers - every day. You&rsquo;ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.</p>
<p><b>A focus on continuous growth.</b></p>
<p>Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground &mdash; in your career and in our legacy.</p><br>
<p></p><br>
<p><b>Pay Range</b>:</p>
<p>There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.</p>
<p></p><p>The proposed salary range for this position is:</p>
$86,600 - $181,800
<p></p><div><i>CACI is </i><i>an Equal Opportunity Employer.</i><i> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any </i><i>other protected characteristic.</i>
</div></div></div></div><div><div>Insights from previous hires</div>
<div><div><div>Top skills</div>
<div><div>Network Engineering
</div><div>Geospatial Intelligence
</div><div>Geospatial Analysis
</div><div>Firearms
</div><div>Critical Thinking
</div><div>Strategy Development
</div><div>Project Management
</div><div>Policy Making
</div><div>Planning
</div><div>Operations</div></div></div></div></div></div></div></div></div></div><div></div>

Event Management Practice Area Analyst

Integral Federal, Inc.

<div>
 The Data Analyst supports the delivery of system and infrastructure capabilities that scale to meet U.S. Citizenship and Immigration Services (USCIS) Office of Information Technology (OIT)enterprise demand with the least re-engineering effort possible.
 <br/>
 <br/>
 <ul>
  <li>
   Support the identification and coordination of emerging IT solutions and technology integration opportunities
  </li>
  <li>
   Collect metrics and performance statistics to optimize and troubleshoot application performance
  </li>
  <li>
   Work with One-Net, DHS, contracted service infrastructure providers, CIS network engineering and operations, and other delivery dependencies of unified communication services to ensure a quality service reaches the customer
  </li>
  <li>
   Work collaboratively and guide the team on network infrastructure issues in real time, taking the lead on any network-related issues that may occur
  </li>
  <li>
   Perform continual operational monitoring of service delivery and provide constant real-time daily on-shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities
  </li>
  <li>
   Assist the UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Computer Science or a similar Information Technology Field.
  </li>
  <li>
   Skillset equivalent to Cisco CCNP Routing and Switching certification, and a minimum of 7 years of experience working within the IT field, with a strong focus on UC support systems and inherent delivery &amp; operational mechanisms.
  </li>
  <li>
   Have working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications - to include WebEx, Avaya Communicator, Skype/Teams and associated unified communications protocols
  </li>
  <li>
   Demonstrated ability to use and interpret access control lists and Netflow collections from CIS tools is required, along with the ability to create, maintain, and make recommended changes to test plans and the troubleshooting process.
  </li>
  <li>
   Secret Clearance
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
 <br/>
 <br/>
 Integral is headquartered in McLean, VA and serves clients throughout the country.
 <br/>
 <br/>
 We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
 <br/>
 <br/>
 Our package also includes
 <br/>
 <br/>
 <ul>
  <li>
   Medical, Dental &amp; Vision Insurance
  </li>
  <li>
   Flexible Spending Accounts
  </li>
  <li>
   Short-Term and Long-Term Disability Insurance
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Paid Time Off &amp; Holidays
  </li>
  <li>
   Earned Bonuses &amp; Awards
  </li>
  <li>
   Professional Training Reimbursement
  </li>
  <li>
   Paid Parking
  </li>
  <li>
   Employee Assistance Program
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Equal Opportunity Employer/Protected Veteran/Disability
</div>


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