infrastructure operations manager

Sunward

<div>Description:
<p><b>
Summary</b></p><p>
The Manager, Infrastructure is responsible for the stability, maintenance, and operational health of the credit union&rsquo;s core infrastructure platforms across on-premises and cloud environments. This role leads the team responsible for systems administration, hybrid infrastructure, identity services, virtualization, and infrastructure lifecycle management.</p><p>
This is a hands-on leadership role that combines people management with active technical involvement. The Manager, Infrastructure participates in complex infrastructure work while ensuring the team maintains secure, well-maintained, and reliable platforms that support business systems across the organization.</p><p>
This role focuses on infrastructure platform operations, distinct from the Site Reliability function, which focuses on production application reliability. The Manager, Infrastructure ensures the underlying platforms that applications depend on are stable, secure, and properly maintained.</p><p><b>
Essential Functions</b></p><p><b>
Infrastructure Platform Operations</b></p><ul><li>
Lead the operational management of enterprise infrastructure platforms including:</li><li>
Windows and Linux server environments</li><li>
Virtualization platforms</li><li>
Cloud infrastructure platforms (AWS and hybrid environments)</li><li>
Identity and access infrastructure (Active Directory, Entra ID)</li><li>
Microsoft 365 infrastructure services</li><li>
Storage, backup, and disaster recovery platforms</li><li>
Ensure infrastructure platforms are secure, properly patched, and maintained according to organizational standards.</li><li>
Maintain system lifecycle management including upgrades, patching, and hardware refresh planning.</li><li>
Ensure monitoring and alerting for infrastructure systems are functioning and actionable.</li></ul><p><b>
Infrastructure Team Leadership</b></p><ul><li>
Lead and mentor a team of infrastructure engineers and administrators responsible for platform operations and engineering.</li><li>
Establish operational standards, procedures, and documentation for infrastructure platforms.</li><li>
Provide technical guidance and oversight for infrastructure maintenance and remediation work.</li><li>
Serve as the senior escalation point for complex infrastructure platform issues.</li></ul><p><b>
Hands-On Technical Contribution</b></p><ul><li>
Participate directly in complex infrastructure troubleshooting, remediation, projects, and system improvements.</li><li>
Support implementation of infrastructure solutions designed by architecture teams.</li><li>
Assist with infrastructure upgrades, platform improvements, and system migrations.</li><li>
Contribute to automation or scripting efforts that improve operational efficiency.</li></ul><p><b>
Infrastructure Reliability and Lifecycle Management</b></p><ul><li>
Oversee infrastructure patch management and vulnerability remediation.</li><li>
Ensure backup systems and disaster recovery capabilities are operational and regularly tested.</li><li>
Maintain operational visibility into infrastructure health, capacity, and system utilization.</li><li>
Lead root cause analysis related to infrastructure platform failures.</li></ul><p><b>
Collaboration with Engineering and Production Operations</b></p><ul><li>
Partner with the Site Reliability and Production Operations teams to ensure infrastructure platforms support reliable application operations.</li><li>
Coordinate during incidents when application issues require infrastructure investigation or remediation.</li><li>
Support infrastructure readiness for new application deployments and platform changes.</li></ul><p><b>
Security and Compliance</b></p><ul><li>
Ensure infrastructure systems comply with internal security standards and regulatory expectations (NCUA, FFIEC, GLBA).</li><li>
Support audits, regulatory exams, and security reviews related to infrastructure platforms.</li><li>
Ensure infrastructure configuration and operational controls align with organizational security policies.</li></ul>
Requirements:
<p><b>
Qualifications</b></p><p><b>
Experience</b></p><ul><li>
6+ years of experience supporting enterprise infrastructure environments.</li><li>
2+ years of leadership or supervisory experience.</li><li>
Strong hands-on experience with technologies such as:</li><li>
Windows Server environments</li><li>
Active Directory and identity infrastructure</li><li>
Microsoft 365 administration</li><li>
Virtualization platforms (HyperV preferred)</li><li>
Hybrid cloud environments (AWS preferred)</li><li>
Experience supporting infrastructure in regulated environments.</li><li>
The following experience is preferred:</li><li>
Operating hybrid cloud environments</li><li>
Infrastructure automation or scripting</li><li>
Enterprise monitoring platforms</li></ul><p><b>
Education</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>
Relevant certifications such as AWS, Microsoft, DevOps, or security certifications preferred.</li></ul><p><b>
Leadership Competencies</b></p><p><b>
Outcome &amp; Results</b></p><p>
Own your deliverables and KPIs-meet or exceed them by giving outcomes and overcoming obstacles.</p><p><b>
Commitments</b></p><p>
Treat W3s as promises &ndash; execute early, follow through consistently and renegotiate transparently when priorities shift. Reliability builds trust.</p><p><b>
Business Maturity</b></p><p>
Know your business &ndash; manage financials, operations and experiences with discipline and in full alignment with Sunward&rsquo;s key results.</p><p><b>
Growth Mindset</b></p><p>
Be a learner now a knower &ndash; stay curious, ask questions, adapt quickly and embrace daily learning.</p><p><b>
Preparation and Presence</b></p><p>
Respect others by being early, prepared, and fully tuned in &ndash; never distracted or multitasking.</p><p><b>
Feedback</b></p><p>
Fuel growth by inviting, giving and acting on feedback &ndash; always candid, respectful and forward-focused.</p><p><b>
Talent &amp; Culture</b></p><p>
Build culture through people &ndash; hire top talent, coach relentlessly, celebrate wins and manage performance though our Culture of Accountability. Model the culture and values of Sunward.</p><p><b>
Experience and Craftsmanship</b></p><p>
Set the bar at &ldquo;the best&rdquo; &ndash; deliver experiences that stand apart and never compromise on quality.</p><p><b>
Knowledge</b></p><ul><li>
In-depth knowledge of enterprise infrastructure platform operations, including how core infrastructure components (compute, identity, cloud services, virtualization, and productivity platforms) are designed, operated, integrated, and sustained in a hybrid enterprise environment.</li><li>
Strong understanding of systems administration best practices and how to lead teams responsible for availability, performance, and lifecycle management of infrastructure services.</li><li>
Working knowledge of infrastructure reliability and stability principles, including high availability, disaster recovery, capacity planning, patching, and performance tuning.</li><li>
Solid understanding of technical troubleshooting and escalation management, including root cause analysis, incident response, and coordination with cross-functional technical teams.</li><li>
Knowledge of operational process management, including ITIL-based practices such as incident, change, problem, and service request management.</li><li>
Awareness of security, compliance, and regulatory requirements affecting infrastructure environments, including access controls, audit readiness, data protection, and vulnerability management.</li><li>
Understanding of people leadership concepts, including coaching, mentoring, performance management, workforce planning, and building accountable, high-performing technical teams.</li></ul><p><b>
Skills/Abilities</b></p><ul><li>
Ability to lead infrastructure platform operations to ensure stable, reliable, and secure systems that meet business requirements and service-level expectations.</li><li>
Strong systems administration leadership skills, balancing hands-on technical credibility with strategic oversight and delegation.</li><li>
Proven ability to drive infrastructure reliability and stability, proactively identifying risks, reducing technical debt, and preventing recurring issues.</li><li>
Demonstrated expertise in technical troubleshooting and escalation, guiding teams through complex issues, resolving high-impact incidents, and communicating clearly with stakeholders.</li><li>
Ability to design, enforce, and continuously improve operational processes, ensuring consistent execution, documentation, and measurement of outcomes.</li><li>
Strong security and compliance awareness, with the ability to integrate security best practices into day to day infrastructure operations and lead teams through audits or assessments.</li><li>
Effective team leadership and mentorship capabilities, including developing technical talent, providing clear direction, fostering collaboration, and modeling accountability and professionalism.</li><li>
Strong communication and decision-making skills, with the ability to translate technical issues into business impact and prioritize effectively under pressure.</li></ul><p><b>
Physical Requirements/Work Environment</b></p><ul><li>
Primarily an office-based role with extended periods of sitting, working at a computer, and participating in meetings, both in person and virtually.</li><li>
Requires the ability to communicate effectively with team members, leadership, and stakeholders through verbal and written communication.</li><li>
May occasionally require standing, walking, bending, or reaching while supporting on-site infrastructure activities or participating in data center, equipment room, or facilities-related work.</li><li>
Occasional lifting or moving of equipment (generally up to 25 pounds) may be required; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</li><li>
Work may involve after-hours, on-call, or emergency response during critical incidents, system outages, or maintenance windows.</li><li>
Environment may include exposure to server rooms or data centers, including background noise, cooling systems, and standard electrical or cabling infrastructure, in compliance with safety standards.</li><li>
Hybrid or remote work arrangements may be available based on business needs, with regular on-site presence as required for leadership, collaboration, or operational support.</li></ul></div>

Manager, Infrastructure

<div><p>Summary:</p>
<p>The Manager leads cloud‑native and on-prem infrastructure operations with a primary focus on Google Cloud Platform and secondary oversight of Azure, AWS, and OCI. This role is accountable for the availability, resiliency, cost efficiency, and operational excellence of enterprise platforms spanning hypervisors, Linux/Unix and Windows systems, Citrix/VDI, data protection, disaster recovery, and site replication. The position combines strong people leadership, incident command, and FinOps accountability, managing blended teams of FTEs, contractors, and MSPs while ensuring effective budgeting, forecasting, inventory, and license management. The role drives successful execution of infrastructure projects, outages, and transformation initiatives.</p>
<p>Duties and Responsibilities:</p>
<ul><li>Lead Cloud and Infrastructure Operations teams supporting GCP centric hybrid environments, with secondary responsibility for Azure, AWS, and OCI.
</li><li>Provide people leadership for blended teams (FTEs, contractors, MSPs), including performance management, coaching, and workforce planning.
</li><li>Serve as the incident and outage commander, leading war rooms, coordinating recovery, delivering executive communications, and driving root cause analysis.
</li><li>Own FinOps responsibilities including budgeting, forecasting, cost optimization, inventory tracking, and license management across hybrid and multi cloud platforms.
</li><li>Oversee operations for compute, hypervisors, Linux/Unix and Windows systems, Citrix/VDI, storage, data protection, backup, site replication, and disaster recovery.
</li><li>Provide operational governance for SaaS platforms and integrations, including Salesforce and ServiceNow, in partnership with application owners.
</li><li>Lead delivery of infrastructure projects, migrations, refreshes, and cloud transformation initiatives.
</li><li>Drive automation and Infrastructure as Code adoption to improve reliability, speed, and operational efficiency.
</li><li>Establish and enforce operational standards, monitoring, runbooks, and on call practices.
</li><li>Act as a senior escalation point for complex technical, operational, and vendor related issues.
</li><li>Ensure high levels of system availability, performance, and scalability</li>
<li>Develop and maintain documentation, runbooks, and operational playbooks</li>
<li>Assist in capacity planning and infrastructure roadmap development.
</li></ul><p>Skills and Competencies:</p>
<ul><li>Strong expertise in Google Cloud Platform (GCP) and hybrid infrastructure environments.</li>
<li>Deep understanding of cloud-native vs. traditional infrastructure (hypervisors, virtualization, etc.).</li>
<li>Experience managing multi-domain infrastructure teams (Linux, Windows, storage, backup, VDI).</li>
<li>Knowledge of infrastructure provisioning, automation, and operational tooling.</li>
<li>Familiarity with data protection, disaster recovery, and business continuity planning.</li>
<li>Experience with Citrix / Virtual Desktop Infrastructure (VDI) environments.</li>
<li>Strong leadership skills with the ability to manage and develop technical teams.</li>
<li>Excellent problem-solving and decision-making capabilities in high-availability environments.</li>
<li>Strong communication skills, with the ability to work cross-functionally with technical and business stakeholders.</li>
<li>Experience driving process improvement and operational maturity.</li>
<li>Understanding FinOps, P&amp;L, Opex/Capex and ability to do budget planning and tracking.</li>
<li>Infrastructure observability tools as well as capacity planning and management.</li>
</ul><p>Minimum Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree or equivalent experience in IT, Computer Science, or related field.</li>
<li>8&ndash;12+ years of experience in cloud operations, infrastructure, or data center environments.</li>
<li>3&ndash;5+ years of experience leading or managing technical teams.</li>
<li>Hands-on experience with GCP or other major cloud platforms (AWS/Azure transferable).</li>
<li>Experience managing hybrid environments (cloud + on-prem).</li>
<li>Strong foundation across compute, storage, and OS-level operations.</li>
<li>IT financials experience with forecasting, inventory and license tracking.</li>
<li>GCP certifications (Professional Cloud Architect, etc.).</li>
<li>Experience with FinOps / cloud cost optimization strategies.</li>
<li>Background in enterprise infrastructure or managed services environments.</li>
<li>Exposure to automation tools (Terraform, scripting, etc.).</li>
<li>Experience scaling teams during periods of rapid growth or transformation.</li>
</ul><p>Preferred Qualifications:</p>
<p>Working Conditions:</p>
<ul><li>Hybrid (4 days on site and 1-day WFH).</li>
</ul><p>Travel:</p>
<ul><li>Minimum travel required for conferences and or remote site work.</li></ul></div>

IT Manager - Cloud Operations

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online and continue to build and expand The Cloud this is your chance to make history.<br>
<br>
The Data Center Community is looking for an extraordinary individual with proven and tested leadership and management skills as a leader in our data center operations organization in the Atlanta, GA Region as a Data Center Operations (DCO) Cluster Manager.<br>
<br>
Data Center Operations Cluster Manager is one of our most senior management roles in the data center environment. In this role, you will be responsible for leading a large organization, managing managers who own data center infrastructure including the operational availability of network and server systems at scale.<br>
<br>
The pace, scale, and growth of Amazon&rsquo;s data center platform will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level, Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it.<br>
<br>
The ideal candidate for this role will understand data center IT infrastructure and Amazon Web Services and understand how the two coexist. If this understanding is contextual you will be served well by your experience.<br>
<br>
If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you&rsquo;ve been looking for!<br>
<br>
Key job responsibilities<br>
<ul><li>Lead and supervise a team of Data Center Managers (3-9 area and front-line managers) and 100-150 hourly associates within Regional Data Centers.</li><li>Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.</li><li>Carry out supervisory responsibilities in accordance with the organization&rsquo;s policies and procedures.</li><li>Accountability for meeting and exceeding operational goals.</li><li>Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.</li><li>Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.</li><li>Develop, improve, and share operational best practices across the globe.</li><li>Hiring, managing, and developing the operations management team including data center managers and data center operations technicians.</li><li>Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.</li><li>Experience in successful insourcing and/or outsourcing specific task balancing internal skillsets with frugality.</li><li>Continuous improvement of operational processes, procedures, methods, and tools.</li></ul><br>
A day in the life<br>
A typical day at AWS is that there is no typical day, the business is constantly changing. This position is both working with global partners and managing local leaders so spending time between both spaces daily is a must. A leader in this space has the daily flexibility to understand what is most important at that moment and flex in and out of those meetings. We work hard, have fun and make history...daily.<br>
<br>
About the team<br>
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.<br>
<br>
You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>
<br>
*Why AWS*<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
*Diverse Experiences*<br>
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
<br>
*Work/Life Balance*<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<br>
<br>
*Inclusive Team Culture*<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
*Mentorship and Career Growth*<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree or above in computer science, computer engineering, or related field, or experience managing teams</li><li>5+ years of management experience</li><li>5+ years of operations management experience</li><li>Experience with Lean/Six Sigma</li><li>4+ years of professional work experience, or experience in technical work related to computer systems and technology components</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge of Lean Manufacturing</li><li>Experience working in identifying security issues and risks, and developing mitigation plans</li><li>7+ years of team management experience</li><li>10+ years of design, construction or program management in mission critical facilities experience</li><li>Experience communicating technical details verbally and in writing</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, GA, Hampton - 145,400.00 - 254,500.00 USD annually<br>
USA, GA, Lithia Springs - 145,400.00 - 254,500.00 USD annually</div><p></p>

Data Center Operations Cluster Manager, DCC Communities

Saudi Credit Bureau - SIMAH

<div>
 <p>
  <strong>
   JOB PURPOSE / ROLE:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To Lead and optimize the day-to-day operations of the IT Infrastructure systems to ensure proper implementation of robust and scalable systems that meet SIMAH&rsquo;s business requirements as per the set IT policies, procedures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   RESPONSIBILITY:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Policies, Processes &amp; Procedures
  </strong>
 </p>
 <ul>
  <li>
   Implement the department&rsquo;s policies, procedures and controls covering all areas of IT activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers.
  </li>
 </ul>
 <p>
  <strong>
   Day- to-day operations
  </strong>
 </p>
 <ul>
  <li>
   Follows the day-to-day operations related to own job to ensure continuity of work.
  </li>
 </ul>
 <p>
  <strong>
   IT Systems Development
  </strong>
 </p>
 <ul>
  <li>
   Lead &amp;
   <em>
   </em>
   Participates in the analysis of the business growth, the current IT infrastructure status and the IT development plans, so as to identify the requirements of the systems infrastructure and provide recommendations to build and maintain a scalable and agile IT infrastructure.
  </li>
  <li>
   Lead &amp; supports the design of all related IT infrastructure aspects (hardware, server, storage, desktop) in order to facilitate the efficiency of operations.
  </li>
 </ul>
 <p>
  <strong>
   IT System Management
  </strong>
 </p>
 <ul>
  <li>
   Lead &amp;
   <em>
   </em>
   controls the efficiency of system applying all the required measures to ensure business continuity.
  </li>
  <li>
   Lead &amp;
   <em>
   </em>
   assess the quality of the storage and servers' infrastructure and proposes the implementation or suppression of hardware and data storage equipment, so as to meet the requirements of the business operations.
  </li>
  <li>
   Lead &amp;
   <em>
   </em>
   Proceeds to the execution of the proactive and reactive maintenance of the IT infrastructure and implements all the required improvements and modifications, so as to enable its accurate operation.
  </li>
  <li>
   Lead &amp;
   <em>
   </em>
   Monitors and evaluates the infrastructure&rsquo;s performance identifying and recommending improvements while ensure timely and accurate response to technical issues.
  </li>
  <li>
   Lead &amp;
   <em>
   </em>
   Monitors and controls the implementation of tests at the operating systems and proceeds to any required configuration or change, so as to enhance the efficiency.
  </li>
  <li>
   Lead &amp;
   <em>
   </em>
   performs routine maintenance tasks for infrastructure systems such as backups.
  </li>
  <li>
   Lead &amp;
   <em>
   </em>
   Ensures processes and requirements are met such as backup and maintenance availability.
  </li>
 </ul>
 <p>
  <strong>
   Continuous Improvement
  </strong>
 </p>
 <ul>
  <li>
   Lead in Overseeing the overall IT Infrastructure activities within SIMAH and continuing the progress within the department.
  </li>
 </ul>
 <p>
  <strong>
   Reporting
  </strong>
 </p>
 <ul>
  <li>
   Ensures that all reports required from SIMAH management are prepared timely and accurately and meet company and function&rsquo;s requirements, policies and standards.
  </li>
 </ul>
 <p>
  <strong>
   Safety, Quality &amp; Environment
  </strong>
 </p>
 <ul>
  <li>
   Complies with all relevant safety, quality and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
  </li>
 </ul>
 <p>
  <strong>
   Related Assignments
  </strong>
 </p>
 <ul>
  <li>
   Performs other related duties or assignments as directed.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS &amp; EXPERIENCE:
  </strong>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, IT engineering or equivalent.
  </li>
 </ul>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <ul>
  <li>
   5 years of relevant experience in IT infrastructure management preferably within a financial environment.
  </li>
 </ul>
 <p>
  <strong>
   Language:
  </strong>
 </p>
 <p>
  English: Advanced.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SOFT SKILLS &amp; TECHNICAL KNOWLEDGE:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Excellent knowledge of IT systems and applications.
  </li>
  <li>
   Very good knowledge of the SIMAH&rsquo;s operations and requirements.
  </li>
  <li>
   Excellent project management skills.
  </li>
  <li>
   Strong working knowledge on backup, VMware and HCI.
  </li>
  <li>
   In depth understanding of infrastructure components and building highly available computing environment.
  </li>
 </ul>
</div>


Infrastructure Engineer

KORE1

<div>
 <p>
  <strong>
   THIS WILL BE A 1 DAY A WEEK ONSITE IN SAN FRANCISCO, BAY AREA, CA
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Director of IT Infrastructure Operations in the SF Bay area
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Directs information systems operations and activities, including the approval of project plans, resource allocation and selection, project budgeting, timelines and goal setting.
  </li>
  <li>
   Directs and oversees contractor and District staff in the IT infrastructure operations, information security, system architecture development and web development, including the development, review and compilation of quality control of finished products, automated testing, user acceptance testing and information systems deployment.
  </li>
  <li>
   Oversees the information system, development process using appropriate workflow methodologies, including but not limited to agile and waterflow methods of project execution.
  </li>
  <li>
   Directs the preparation of request for proposals (RFP) for information technology related items such as software development, infrastructure development and maintenance, information security and network support and web resources, software development, architecture development and technical support, including interviews and selection of contractors; negotiation, review and approval of contracts; contractor selection and oversight; technical review of RFP documents; review of contracting documents; review of status reports and project plans; review of developed software products; review of quality control and recovery procedures for data and software developed.
  </li>
  <li>
   Provides technical assistance to other divisions and offices in the development of software products.
  </li>
  <li>
   Directs, plans, monitors, and evaluates the goals, operations, policies, procedures and work standards of a division or office.
  </li>
  <li>
   Plans, organizes, administers, reviews and evaluates the activities of assigned staff; coaches assigned staff to improve performance.
  </li>
  <li>
   Selects personnel and provides for their training and professional development. Provides technical and managerial direction to District staff and others.
  </li>
  <li>
   Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major agency priorities.
  </li>
  <li>
   Monitors and evaluates the effectiveness and efficiency of the division's or office's operations, organizational structure, staffing levels, systems, and other internal policies and procedures; recommends alternative approaches and implements changes.
  </li>
  <li>
   Represents the District at meetings with the public, industry and other agencies; serves as the liaison for the agency.
  </li>
  <li>
   Plans, develops, implements or directs major or complex projects or programs; directs the research of complex, highly technical issues; analyzes alternative solutions or approaches; recommends most effective course of action.
  </li>
  <li>
   Directs and oversees the preparation and administration of the division's or office's budget.
  </li>
  <li>
   Develops and presents technical, policy, operational or administrative issues and recommendations to the District Board and executive management.
  </li>
  <li>
   Receives and analyzes division and agency reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and evaluate processes.
  </li>
  <li>
   Assists in the identification, development and implementation of agency goals, objectives, policies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications
  </strong>
 </p>
 <p>
  <u>
   Education &amp; Experience:
  </u>
 </p>
 <ul>
  <li>
   Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field. Master's degree preferred.
  </li>
  <li>
   15+ years of progressively responsible experience in information systems management, with at least 5 years in a leadership or director-level role.
  </li>
  <li>
   Experience in managing complex IT operations, infrastructure, and development projects in both public and private sector environments.
  </li>
  <li>
   Demonstrated experience leading large-scale infrastructure, security, and software development initiatives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills &amp; Knowledge
  </strong>
  :
 </p>
 <p>
  <u>
   Strong Knowledge of:
  </u>
 </p>
 <ul>
  <li>
   Microsoft Azure - including identity management, cloud infrastructure, and Azure-based networking solutions.
  </li>
  <li>
   Cisco networking technologies - routers, switches, firewalls, VPNs, and enterprise-grade network security.
  </li>
  <li>
   Microsoft Office 365 - including Exchange Online, SharePoint, Teams, and endpoint management via Intune.
  </li>
  <li>
   Network architecture and administration - WAN/LAN design, load balancing, DNS/DHCP, and network monitoring tools.
  </li>
  <li>
   Knowledge of information security best practices, cybersecurity frameworks, and compliance standards (e.g., NIST, ISO, HIPAA).
  </li>
  <li>
   Experience with ITIL or similar IT service management frameworks.
  </li>
 </ul>
 <p>
  <u>
   Management &amp; Leadership:
  </u>
 </p>
 <ul>
  <li>
   Demonstrated success in directing cross-functional IT teams and external contractors, including task assignment, goal-setting, and performance evaluations.
  </li>
  <li>
   Strategic planning and budgeting experience, including oversight of multi-million-dollar IT projects and operating budgets.
  </li>
  <li>
   Experience overseeing quality assurance processes, including automated testing, user acceptance testing (UAT), and release management.
  </li>
 </ul>
 <p>
  <u>
   Soft Skills &amp; Competencies:
  </u>
 </p>
 <ul>
  <li>
   Excellent verbal and written communication skills, including the ability to present complex technical topics to non-technical stakeholders and executive leadership.
  </li>
  <li>
   Strong project management skills and ability to deliver outcomes on time and within budget.
  </li>
  <li>
   Proven ability to drive innovation and continuous improvement in IT operations and service delivery.
  </li>
  <li>
   Skilled in stakeholder engagement, conflict resolution, and fostering interdepartmental collaboration.
  </li>
  <li>
   Commitment to staff development, coaching, and performance enhancement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Compensation depends on experience but is typically between $224K-$247K.
 </p>
</div>


Director of Information Technology

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>51779
</div></div></div></div><div><div><div><div><b>Job Location: </b>Riyadh, SAU
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 6
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>02/04/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>16/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
The role of CTM Saudi Arabia is pivotal in ensuring the continuous availability, high performance, and robust security of all applications within the production environment that support our business and operational functions. This position demands comprehensive oversight and maintenance of all local data centres and related infrastructure components, including servers, networking equipment, storage systems, external connectivity gateways, and telephony systems. You will play a crucial role in driving technological initiatives, coordinating with multiple teams to roll out new projects, resolve issues, and uphold infrastructure integrity.</p><p>
Furthermore, you will act as the vital link between business and operational stakeholders and the wider technology ecosystem, facilitating clear communication and strategic alignment. Managing the country-specific technology budget forms a core responsibility, alongside enabling support for critical technology initiatives and risk management. This role requires proactive leadership in technology product implementations, ongoing system enhancements, and prompt resolution of problems and risks, thereby ensuring operational stability and compliance.</p><p>
You will work closely with vendors and external parties to maintain and upgrade local systems and infrastructure, organize and lead service review meetings with key technology stakeholders such as ITSC and PSS, and provide advisories on potential risks with formulated action plans to mitigate them. Leading service improvement initiatives that enhance system performance and stability is integral to the role.</p><p>
As the central point of contact during high severity incidents, you will ensure swift issue resolution, coordinating effectively with ITSC, PSS, and network teams. Comprehensive root cause analyses for such incidents will be executed with follow-through on preventative measures to forestall recurrence. The role also includes reviewing and approving change requests from the business, ensuring each modification is conducted without compromising system stability. Active participation in PSCs, ICS forums, and risk management discussions will be expected to uphold compliance with technology policies and risk guidelines. Additionally, you will facilitate technology and system-related audits, ensuring they are conducted smoothly and to a satisfactory standard.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><p><b>
Strategy and Operations</b></p><ul><li>
Maintain and continuously improve the stability, capacity, and security of local IT systems and infrastructure, with a strong focus on managing obsolescence and implementing modernization strategies.</li><li>
Collaborate closely with application and infrastructure teams to proactively address issues related to instability or outdated technologies.</li><li>
Implement stringent controls over production changes to reduce incidents caused by change errors, enhancing change management governance.</li><li>
Ensure high availability, optimal performance, and airtight security of business-critical applications within the production environment.</li><li>
Oversee comprehensive maintenance of in-country data centres and all associated infrastructure elements including servers, network equipment, storage devices, gateways, and telephony systems.</li><li>
Coordinate with multiple internal teams on new technology rollouts, operational problem resolution, and continuous improvement projects.</li><li>
Represent technology interests and provide leadership presence in various forums, acting as the principal liaison between business operations and technical teams.</li><li>
Engage actively with teams such as TSM, PSS, TechOps, and ITSC for incident management and escalation to ensure prompt problem resolution.</li><li>
Drive root cause analysis efforts for all high severity incidents, ensuring timely implementation of corrective actions.</li><li>
Work to reduce recovery times for critical system incidents, enhancing overall operational resilience.</li><li>
Identify and pursue cloud transformation opportunities to modernize infrastructure and improve scalability and efficiency.</li><li>
Manage service level agreements with business and operational units to guarantee satisfactory service delivery.</li><li>
Respond to and resolve high severity incidents in partnership with cross-functional teams, minimizing business impact.</li><li>
Provide frontline support to in-country users, offering expert advice and practical solutions to operational technology challenges.</li><li>
Assess and approve critical system changes and enhancements, carefully balancing innovation with the need to maintain production stability.</li></ul></div></div><div></div><div><div>
</div><div>Riyadh, Saudi Arabia</div></div><div></div><div><div>
</div><div>Standard Chartered</div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><p>
This role requires a solid foundation in IT infrastructure and banking systems, ensuring a deep understanding of core technologies and industry-specific requirements. Candidates should demonstrate a strong commitment to managing conduct and risk to uphold the company's standards and regulatory obligations. Effective people management skills are essential to lead teams and foster collaboration effectively.</p><p>
Time management skills are critical to balance multiple ongoing tasks, prioritise effectively, and meet deadlines without compromising quality. Demonstrated capacity for strategic thinking combined with hands-on technical expertise will enable the successful candidate to drive continuous improvements. In addition, the ability to communicate clearly and build strong networks across various organizational levels is imperative for success.</p></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><p>
The ideal candidate will possess between 5 to 7 years of relevant technology experience, with substantial exposure to complex IT environments. Strong verbal and written communication skills in English &amp; Arabic.</p>
<p>
A high degree of analytical capability is required, including the ability to interpret data comprehensively, derive actionable insights, and proactively forecast necessary changes. Experience in managing multiple priorities and demonstrating adaptability to dynamic work environments is vital. A proven track record of accountability and problem-solving in high-pressure situations is expected.</p>
<p>
Additionally, candidates should exhibit sound skills in change management, project management methodologies, and financial oversight, including budgeting competencies. Academic qualifications preferably include a Master&rsquo;s degree in a technology-related field, supplemented by leadership development programs and project management certifications.</p></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
Standard Chartered is a global bank with a proud history spanning more than 170 years and a commitment to making a positive impact for our clients, communities, and colleagues worldwide. Our culture encourages challenge, innovation, and growth, valuing diversity of thought and experience to drive commerce and prosperity.</p><p>
At Standard Chartered, we uphold our purpose to be here for good by fostering an inclusive workplace where every individual is respected and supported to achieve their full potential. Our shared values of integrity, continuous improvement, and collaborative teamwork define how we operate and engage with our clients and each other.</p><p>
Joining our team means becoming a part of a dynamic, forward-thinking environment where your unique talents are celebrated and where you can make meaningful contributions to a responsible and evolving financial institution.</p></div></div><div><div><div><b>
What we offer</b></div>
</div><div><p>
Aligned with our commitment to Fair Pay and employee wellbeing, we offer a comprehensive and competitive package designed to support your overall mental, physical, financial, and social health.</p><ul><li>
Robust core benefits including retirement savings schemes, comprehensive medical coverage, and life insurance, with options for voluntary and flexible benefits tailored to individual needs.</li><li>
Generous time-off provisions inclusive of annual leave, extended parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and dedicated volunteering leave (3 days), along with a minimum combined total of 30 days for annual and public holidays.</li><li>
Flexible working arrangements that allow for a balance between office-based and remote work, supporting diverse work styles and personal circumstances.</li><li>
Proactive wellness resources including access to Unmind, a digital mental health platform, resilience and human skills development programs, global Employee Assistance Programmes, mental health first aiders, and extensive self-help toolkits.</li><li>
An environment committed to continuous professional development through varied learning opportunities, enabling you to reskill, upskill, and advance your career.</li><li>
A genuinely inclusive culture that values diversity and encourages every employee to thrive in an equitable supportive workplace.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Country Technology Manager (Saudi National)

Humana

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community</b><br>
</h1>
The Associate Director, IT Infrastructure Operations and Process Improvement monitors and measures relevant performance metrics to assess the performance of IT resources, infrastructure systems and optimizes performance through process improvement activities. Associate Director, IT Infrastructure Operations and Process Improvement requires a solid understanding of how organization capabilities interrelate across IT department(s). The AD is an expert in 24/7 operations with high performing and scaling systems that meet a high degree of uptime. An expert in all facets of infrastructure operations and systematization - with the ability to effectively communicate with customers and internal stake holders. This will include generating and providing recommendations on how Humana should optimize services, compliance controls through analysis, develop automation and IaC that enables teams to leverage best practices for running efficient solutions.<p></p><p>
The Associate Director, IT Infrastructure Operations and Process Improvement is accountable for leading the design, reliability, scalability, and operational excellence of Humana&rsquo;s infrastructure. This position ensures <b>high availability, optimal performance, security, and compliance </b>for mission-critical operating systems.</p><p></p><p>
This leader will collaborate closely with Application Developers, DBAs, Site Reliability Engineering (SRE), and Systems Engineering teams to establish and maintain standardized, resilient, and automated solutions across a range of technologies, including Windows, AIX/Linux, Storage &amp; Backup, Print Services, and Citrix.</p><p></p><p>
This role will also <b>spearhead the application of AI and Agentic AI</b> to infrastructure operations &mdash;driving predictive insights, automated remediation, intelligent observability, and operational copilots that reduce manual overhead while maintaining strict healthcare compliance (HIPAA, PHI).</p><p></p><p>
Additionally, this role is responsible for providing governance and oversight, ensuring that the Managed Service Provider consistently meets or exceeds established key performance indicators (KPIs).</p><p><b><br>
Key Responsibilities</b></p><ul><li><b>
Strategic Leadership &amp; Governance</b><ul><li>
Provide senior-level leadership in developing Humana&rsquo;s on-premises operations strategy, governance framework, and optimization initiatives.</li><li>
Collaborate with internal stakeholders and Managed Service Providers (MSPs) to ensure operational excellence, service continuity, and adherence to Service Level Agreements (SLAs).</li><li>
Maintain relationships with key partners and service providers to drive improvements in operational performance and cost efficiency.</li><li>
Conduct regular reviews of Managed Services and ensure operational compliance with security, privacy, and regulatory requirements in healthcare environments.</li></ul></li><li><b>
Operational Excellence &amp; Process Improvement</b><ul><li>
Implement ITIL/ITSM frameworks for Incident, Problem, Change, Event, Access, and Knowledge Management, fostering a culture of continuous improvement.</li><li>
Lead and mature the Incident and Problem Management functions, minimizing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).</li><li>
Drive proactive monitoring and operational readiness using automated tools and event correlation systems to ensure 24/7 uptime of mission-critical systems.</li><li>
Identify, standardize, and automate suitable processes in collaboration with platform engineering teams to enhance efficiency and reliability.</li></ul></li><li><b>
Collaboration &amp; Integration</b><ul><li>
Foster cross-functional collaboration across Humana&rsquo;s technology ecosystem to align operations with business priorities and compliance standards.</li><li>
Partner with Engineering and DevOps teams to integrate GenAI, automation, and self-healing capabilities into the operational model.</li><li>
Lead research, evaluation, and deployment of AI and GenAI technologies, including developing and executing an AI adoption roadmap that integrates predictive analytics, large language models (LLMs), and self-healing capabilities.</li></ul></li><li><b>
Performance Management &amp; Reporting</b><ul><li>
Develop and maintain metrics, dashboards, and operational reports for performance management and strategic decision-making.</li><li>
Provide executive-level insights and reports highlighting operational efficiency, performance trends, and risk indicators.</li><li>
Analyze trends, patterns, and outliers in infrastructure and application performance data to identify and address operational gaps.</li></ul></li><li><b>
Documentation &amp; Knowledge Sharing</b><ul><li>
Create and maintain comprehensive operational documentation, including playbooks, dashboards, and analytical summaries.</li><li>
Design and implement strategies to enhance the accessibility and usability of knowledge resources</li></ul></li></ul><h1 class="jobSectionHeader"><br>
<b>
Use your skills to make an impact</b><br>
<b>
</b></h1><p><b>Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Healthcare Informatics, or a related discipline.</li><li>
Minimum of 10 years of leadership experience in infrastructure operations or engineering, with at least 2 years focused on AI/ML or GenAI research and development.</li><li>
Demonstrated experience managing Network Operations Center (NOC) or Command Center teams, with accountability for 24/7 availability and support of mission-critical systems.</li><li>
Advanced knowledge of CITRIX, compute, and storage and backup technologies.</li><li>
Proficiency in observability, monitoring, and incident response tools and best practices.</li><li>
Comprehensive understanding of ITIL/ITSM principles and demonstrated application in complex enterprise environments.</li><li>
Excellent analytical, organizational, and communication skills, with the proven ability to collaborate and influence across all organizational levels.</li><li>
Capability to work effectively in a lean, agile, and fast-paced environment while maintaining focus on long-term strategic objectives.</li><li>
Willingness and availability to support off-hours operations as required in a 24/7 enterprise context.</li></ul><p></p><p><b>
Preferred Qualifications
</b></p><ul><li>Master&rsquo;s degree in Computer Science, Healthcare Informatics, or a related discipline.</li><li>
Practical, hands-on experience with automation and scripting tools such as Ansible, PowerShell, Python, Bash, or comparable technologies.</li></ul><p></p><p><b>
Additional Information</b></p><p></p><p><b>
Work-At-Home Requirements</b></p><ul><li>
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.</li><li>
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.</li><li>
Satellite and Wireless Internet service is NOT allowed for this role.</li><li>
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li></ul><p></p>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p></p><p><b>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
<p></p>
$129,300 - $177,800 per year<br>
<p></p>
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.<p></p><p><b>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p>
Application Deadline: 05-24-2026<h1 class="jobSectionHeader"><br>
<b>
About us</b><br>
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.<p></p><p><br>
<br>
<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Associate Director, IT Infrastructure Operations and Process Improvement

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