infrastructure program manager

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we&rsquo;re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain &mdash; and we&rsquo;re looking for talented people who want to help.<br>
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You&rsquo;ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You&rsquo;ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you&rsquo;ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion<br>
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Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS Infrastructure Supply Chain &amp; Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company.
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A TIPM II is responsible for managing a small or existing infrastructure technology program, successfully delivering infrastructure builds that may require modification from defined templates to meet program goals. You work independently, seeking guidance as needed.<br>
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Key job responsibilities<br>
Program Management<br>
<ul><li>Manage difficult and/or cross-functional infrastructure builds/goals</li><li>Work with multiple teams if program goals require it</li><li>Partner with vendors, customers, partner teams, and engineering teams</li><li>Own program communication and status updates
</li></ul><br>
Technical Execution<br>
<ul><li>Capable of adapting infrastructure builds to varying scenarios</li><li>Interpret how dependencies of infrastructure builds interact</li><li>Spot integration risks and ask the right technical questions to ensure appropriate trade-offs</li><li>Deep dive and define infrastructure requirements and dependencies for mature technical products
</li></ul><br>
Strategic Work<br>
<ul><li>Understand business problems, workflows, technologies, automation/tools, and interdependencies</li><li>Partner with technical managers to secure resources, set project priorities, milestones, and drive delivery</li><li>Write PR/FAQs, support OP1-2 efforts, and create strategic program documentation</li><li>Accelerate progress by driving crisp and timely decisions, clearing blockers, and escalating appropriately
</li></ul><br>
Scope and Influence<br>
<ul><li>Works across teams</li><li>Influences customers, roadmap priorities, decisions, and engineering processes</li><li>May influence external entity interactions</li><li>Advises managers (up to 3 tiers above your level)<br>
</li></ul><br>
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A day in the life<br>
You'll begin your day connecting with international teams to align on supply chain priorities. Throughout the day, you'll analyze supply chain data, identify trends, and create recommendations for process improvements. You'll facilitate collaborative sessions with partners to develop innovative solutions and participate in strategic planning discussions that influence our global infrastructure growth.<br>
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About the team<br>
Why AWS?<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
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Diverse Experiences<br>
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
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Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<br>
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Inclusive Team Culture<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
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Mentorship and Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>
Internal job description</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of technical infrastructure management experience</li><li>Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)</li><li>Experience with varying scenarios of infrastructure builds</li><li>Bachelor's degree in Engineering, Math, Business, Supply Chain or other related quantitative discipline</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience creating, iterating, and improving end-to-end operations</li><li>Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer</li><li>3+ years professional experience (in high technology or consumer electronics)</li><li>MBA or advanced degree in engineering, operations research, mathematics or other quantitative disciplines</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, Arlington - 127,100.00 - 171,900.00 USD annually<br>
USA, VA, Herndon - 127,100.00 - 171,900.00 USD annually<br>
USA, WA, Seattle - 127,100.00 - 171,900.00 USD annually</div><p></p>

Technical Infrastructure Program Manager, Infrastructure Capacity Management

Projecttech

<div><div><div><div><p><b>Location :</b> Riyadh, Saudi Arabia
<br>
<b>Industry:</b> Infrastructure / Urban Development</p>
<p><b>Availability:</b> Immediate</p>
<p><b>Role Context</b></p>
<p>We are seeking an experienced <b>Programme Manager</b> to oversee and manage a portfolio of <b>multi-project programs</b> in Riyadh. The role requires strategic leadership to ensure <b>successful delivery, integration, and coordination</b> of multiple projects while meeting <b>time, cost, quality, and stakeholder objectives</b>.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Lead the planning, execution, and delivery of a <b>program consisting of multiple projects</b></li>
<li>Develop and maintain the <b>overall program roadmap, master schedule, and budget</b></li>
<li>Ensure <b>alignment between projects</b> and program-level objectives</li>
<li>Monitor and report on <b>program performance, risks, dependencies, and issues</b></li>
<li>Coordinate with project managers, contractors, consultants, and stakeholders for integrated delivery</li>
<li>Support <b>governance, reporting, and decision-making processes</b> at the program level</li>
<li>Facilitate <b>resource allocation, prioritization, and optimization</b> across projects</li>
<li>Ensure compliance with contractual requirements, standards, and best practices</li>
<li>Drive <b>continuous improvement, lessons learned, and efficiency initiatives</b></li>
</ul><p><b>Profile</b></p>
<ul><li>Bachelor&rsquo;s degree in Engineering, Project Management, or related field</li>
<li><b>15+ years of experience</b> managing large-scale programs or portfolios</li>
<li>Proven experience overseeing <b>multi-project programs</b> in infrastructure, urban development, or mega projects</li>
<li>Strong strategic thinking, leadership, and stakeholder management skills</li>
<li>Ability to work in high-pressure, complex environments with multiple interfaces</li>
<li>Experience in <b>mega or giga projects</b> is highly preferred</li>
</ul><p><b>Required Skills</b></p>
<ul><li>Strong expertise in <b>interface management methodologies and tools</b></li>
<li>Excellent coordination, communication, and stakeholder management skills</li>
<li>Ability to manage conflicting priorities and resolve complex issues</li>
<li>Strong analytical and organizational abilities</li>
<li>Experience working with planning and project control teams</li>
<li>Proficient in reporting and documentation</li>
<li>Fluent in English; Arabic is an advantage</li>
</ul></div><div><div><div><div><b>Job Category: </b>Infrastructure Urban Development
</div><div><b>Job Type: </b>Management
</div><div><b>Job Location: </b>Riyadh Saudi Arabia</div></div></div></div></div></div></div><p></p>

Programme Manager (J26-073)

<div><div><div><div><p><b>Location :</b> Riyadh, Saudi Arabia
<br>
<b>Industry:</b> Infrastructure / Urban Development</p>
<p><b>Availability:</b> Immediate</p>
<p><b>Role Context</b></p>
<p>We are seeking an experienced <b>Programme Manager</b> to oversee and manage a portfolio of <b>multi-project programs</b> in Riyadh. The role requires strategic leadership to ensure <b>successful delivery, integration, and coordination</b> of multiple projects while meeting <b>time, cost, quality, and stakeholder objectives</b>.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Lead the planning, execution, and delivery of a <b>program consisting of multiple projects</b></li>
<li>Develop and maintain the <b>overall program roadmap, master schedule, and budget</b></li>
<li>Ensure <b>alignment between projects</b> and program-level objectives</li>
<li>Monitor and report on <b>program performance, risks, dependencies, and issues</b></li>
<li>Coordinate with project managers, contractors, consultants, and stakeholders for integrated delivery</li>
<li>Support <b>governance, reporting, and decision-making processes</b> at the program level</li>
<li>Facilitate <b>resource allocation, prioritization, and optimization</b> across projects</li>
<li>Ensure compliance with contractual requirements, standards, and best practices</li>
<li>Drive <b>continuous improvement, lessons learned, and efficiency initiatives</b></li>
</ul><p><b>Profile</b></p>
<ul><li>Bachelor&rsquo;s degree in Engineering, Project Management, or related field</li>
<li><b>15+ years of experience</b> managing large-scale programs or portfolios</li>
<li>Proven experience overseeing <b>multi-project programs</b> in infrastructure, urban development, or mega projects</li>
<li>Strong strategic thinking, leadership, and stakeholder management skills</li>
<li>Ability to work in high-pressure, complex environments with multiple interfaces</li>
<li>Experience in <b>mega or giga projects</b> is highly preferred</li>
</ul><p><b>Required Skills</b></p>
<ul><li>Strong expertise in <b>interface management methodologies and tools</b></li>
<li>Excellent coordination, communication, and stakeholder management skills</li>
<li>Ability to manage conflicting priorities and resolve complex issues</li>
<li>Strong analytical and organizational abilities</li>
<li>Experience working with planning and project control teams</li>
<li>Proficient in reporting and documentation</li>
<li>Fluent in English; Arabic is an advantage</li>
</ul></div><div><div><div><div><b>Job Category: </b>Infrastructure Urban Development
</div><div><b>Job Type: </b>Engineering
</div><div><b>Job Location: </b>Riyadh Saudi Arabia</div></div></div></div></div></div></div><p></p>

Civil Engineer (J26-075)

Asian Global Infotech

<p>The Senior Technical Project Manager (TPM) will be responsible for leading and delivering SDD&rsquo;s <b>hybrid cloud transformation program</b>, covering on-premise sovereign cloud, public cloud platforms, and shared digital infrastructure services.</p><p>This role is <b>highly technical</b> and requires hands-on understanding of <b>cloud architectures, infrastructure platforms, networking, security, and service operations</b>, combined with strong program and project management capabilities.<br/>The TPM acts as the <b>bridge between technical teams and executive stakeholders</b>, ensuring that complex technical initiatives are delivered on time, within scope, and aligned with SDD&rsquo;s long-term digital strategy.</p><p><b>Core Responsibilities</b></p><p>&middot; Lead large-scale programs to design, build, and operationalize:</p><p>o Sovereign private cloud</p><p>o Public cloud platforms (e.g., Azure, Oracle Cloud, others)</p><p>o Hybrid and multi-cloud architectures</p><p>o Shared infrastructure services (IaaS, PaaS, XaaS)</p><p>&middot; Own end-to-end program delivery across multiple workstreams:</p><p>o Cloud foundation</p><p>o Networking &amp; connectivity</p><p>o Security &amp; compliance</p><p>o Platform services</p><p>o DR &amp; resilience</p><p>o Operations &amp; service readiness</p><p>&middot; Act as a <b>technical leader</b>, not only a coordinator.</p><p>&middot; Understand and challenge architecture designs, technical assumptions, and implementation approaches.</p><p>&middot; Review and validate:</p><p>o Target cloud architectures</p><p>o Network and security designs</p><p>o Migration approaches</p><p>o Capacity and performance models</p><p>o DR and resiliency strategies</p><p>&middot; Translate technical complexity into clear execution plans and executive-level insights.</p><p>&middot; Develop and maintain:</p><p>o Program charters and roadmaps</p><p>o Detailed project plans and schedules</p><p>o Dependency maps across teams and vendors</p><p>o Risk, issue, and mitigation registers</p><p>&middot; Manage scope, cost, timeline, and quality across multiple parallel projects.</p><p>&middot; Ensure structured governance, approvals, and reporting.</p><p>&middot; Coordinate closely with:</p><p>o Cloud &amp; Infrastructure teams</p><p>o Network &amp; Security teams</p><p>o DevOps &amp; Platform teams</p><p>o Service Management &amp; Operations</p><p>o Vendors, system integrators, and partners</p><p>&middot; Ensure technical alignment across all teams and consistent design decisions.</p><p>&middot; Drive resolution of technical blockers and inter-team dependencies.</p><p>&middot; Manage system integrators, cloud providers, and technology vendors.</p><p>&middot; Validate vendor designs, delivery plans, and technical deliverables.</p><p>&middot; Ensure vendors meet agreed milestones, quality standards, and SLAs.</p><p>&middot; Support commercial discussions with technical inputs and risk assessment.</p><p>6.</p><p>&middot; Lead planning and execution of:</p><p>o Workload and service migrations to cloud platforms</p><p>o Hybrid connectivity and security enablement</p><p>o Platform readiness for entity onboarding</p><p>&middot; Ensure migrations are aligned with:</p><p>o Security requirements</p><p>o Performance expectations</p><p>o Service continuity and minimal disruption</p><p>&middot; Ensure all program activities comply with:</p><p>o SDD governance frameworks</p><p>o Government security and data residency requirements</p><p>o Enterprise architecture standards</p><p>&middot; Identify and mitigate technical, operational, and delivery risks.</p><p>&middot; Ensure documentation and approvals are maintained for audit and governance.</p><p>&middot; Produce high-quality documentation:</p><p>o Program roadmaps</p><p>o Architecture alignment documents</p><p>o Technical decision records</p><p>o Implementation plans</p><p>o Risk and dependency logs</p><p>&middot; Prepare executive dashboards and regular status reports for senior leadership.</p><p>&middot; Communicate complex technical progress clearly to non-technical stakeholders.</p><p><b>Required Experience</b></p><p>&middot; <b>10&ndash;15 years</b> total experience in IT, with:</p><p>o <b>Strong hands-on technical background</b> in infrastructure, cloud, or systems engineering</p><p>o <b>5+ years</b> in senior project/program management roles</p><p>&middot; Proven experience managing <b>large multi-cloud or hybrid infrastructure programs</b>.</p><p>&middot; Strong technical experience in areas such as:</p><p>o Cloud platforms (Azure, Oracle Cloud, VMware, etc.)</p><p>o Networking &amp; connectivity (WAN, SD-WAN, cloud networking)</p><p>o Security architectures &amp; compliance</p><p>o Virtualization, containers, and platform services</p><p>o DR, backup, and resilience</p><p>&middot; Experience working in enterprise or government environments is highly preferred.</p><p><b>Skills &amp; Competencies</b>Technical Skills (Mandatory)</p><p>&middot; Deep understanding of cloud and infrastructure architectures.</p><p>&middot; Ability to read and assess architecture diagrams and technical designs.</p><p>&middot; Strong knowledge of hybrid cloud operating models.</p><p>&middot; Understanding of IT operations, service management, and platform lifecycle.</p><p><b>Project &amp; Program Management Skills </b>Mandatory)</p><p>&middot; Strong command of project management methodologies:</p><p>o Waterfall</p><p>o Agile</p><p>o Hybrid</p><p>&middot; Excellent planning, dependency management, and risk management skills.</p><p>&middot; Strong vendor and stakeholder management capability.</p><p><b>Soft Skills</b></p><p>&middot; Strong leadership and decision-making ability.</p><p>&middot; Excellent communication with technical and executive stakeholders.</p><p>&middot; Ability to work under pressure in complex, high-visibility programs.</p><p>&middot; Highly structured, detail-oriented, and delivery-focused.</p><p><b>Preferred Certifications</b></p><p>&middot; <b>PMP / PgMP / PRINCE2 Practitioner</b></p><p>&middot; <b>Cloud certifications</b> (Azure Architect, OCI Architect, VMware, etc.)</p><p>&middot; <b>ITIL v4 Foundation or Managing Professional</b></p><p>&middot; Enterprise architecture or security certifications (advantage)</p><p><b>Key Deliverables</b></p><p>&middot; Cloud program roadmap and execution plan.</p><p>&middot; Successfully built and operational cloud platforms.</p><p>&middot; On-time delivery of major infrastructure milestones.</p><p>&middot; Clear technical and executive documentation.</p><p>&middot; Platform readiness for entity onboarding.</p><p>&middot; Reduced delivery risk through strong technical governance.</p><p><b>KPIs</b></p><p>&middot; Program milestones delivered on time and within budget.</p><p>&middot; Technical quality and stability of delivered platforms.</p><p>&middot; Reduction of technical risks and rework.</p><p>&middot; Stakeholder satisfaction (technical and executive).</p><p>&middot; Readiness of platforms for production and onboarding.</p><p>&middot; Effectiveness of vendor delivery.</p><p><b>Reporting Line</b></p><p>&middot; Reports to: <b>CTO / Deputy CTO</b></p><p>&middot; Works closely with:<br/>Cloud, Infrastructure, Network, Security, Operations, Service Management, PMO, Vendors, and Government Entities.</p><p>Job Type: Full-time</p><p>Pay: Up to AED21,000.00 per month</p><p>Application Question(s):</p><ul><li>Can you describe a cloud or infrastructure program you led end-to-end? What was the scale and your role?</li><li>Have you worked on hybrid or multi-cloud environments? What platforms and what challenges did you face?</li><li>What is your notice period?</li></ul><p>Work Location: In person</p>

Senior Technical Project Manager (TPM)

Ceenex Global LLC

<p>The Senior Technical Project Manager (TPM) will be responsible for leading and delivering SDD&rsquo;s hybrid cloud transformation program, covering on-premise sovereign cloud, public cloud platforms, and shared digital infrastructure services.</p><p>This role is highly technical and requires hands-on understanding of cloud architectures,</p><p>infrastructure platforms, networking, security, and service operations, combined with strong</p><p>program and project management capabilities.</p><p>The TPM acts as the bridge between technical teams and executive stakeholders, ensuring that complex technical initiatives are delivered on time, within scope, and aligned with SDD&rsquo;s long-term digital strategy.</p><p>Required Experience</p><ul><li>10&ndash;15 years total experience in IT, with:</li><li>Strong hands-on technical background in infrastructure, cloud, or systems engineering</li><li>5+ years in senior project/program management roles</li><li>Proven experience managing large multi-cloud or hybrid infrastructure programs.</li><li>Strong technical experience in areas such as:</li><li>Cloud platforms (Azure, Oracle Cloud, VMware, etc.)</li><li>Networking &amp;amp; connectivity (WAN, SD-WAN, cloud networking)</li><li>Security architectures &amp;amp; compliance Virtualization, containers, and platform services DR, backup, and resilience</li><li>Experience working in enterprise or government environments is highly preferred.</li></ul><p>Skills &amp; Competencies</p><p>Technical Skills (Mandatory)</p><ul><li>Deep understanding of cloud and infrastructure architectures.</li><li>Ability to read and assess architecture diagrams and technical designs.</li><li>Strong knowledge of hybrid cloud operating models.Understanding of IT operations, service management, and platform lifecycle.</li><li>Project &amp; Program Management Skills Mandatory</li><li>Strong command of project management methodologies:</li></ul><p>o Waterfall</p><p>o Agile</p><p>o Hybrid</p><ul><li>Excellent planning, dependency management, and risk management skills.</li><li>Strong vendor and stakeholder management capability.</li></ul><p>Soft Skills</p><ul><li>Strong leadership and decision-making ability.</li><li>Excellent communication with technical and executive stakeholders.</li><li>Ability to work under pressure in complex, high-visibility programs.</li><li>Highly structured, detail-oriented, and delivery-focused.</li></ul><p>Preferred Certifications</p><ul><li>PMP / PgMP / PRINCE2 Practitioner</li><li>Cloud certifications (Azure Architect, OCI Architect, VMware, etc.)</li><li>ITIL v4 Foundation or Managing Professional</li><li>Enterprise architecture or security certifications (advantage)</li></ul><p>Core Responsibilities</p><ul><li>1. Cloud Program Leadership</li><li> Lead large-scale programs to design, build, and operationalize:</li><li>o Sovereign private cloud</li><li>o Public cloud platforms (e.g., Azure, Oracle Cloud, others)</li><li>o Hybrid and multi-cloud architectures</li><li>o Shared infrastructure services (IaaS, PaaS, XaaS)</li><li> Own end-to-end program delivery across multiple workstreams:</li><li>o Cloud foundation</li><li>o Networking &amp;amp; connectivity</li><li>o Security &amp;amp; compliance</li><li>o Platform services</li><li>o DR &amp;amp; resilience</li><li>o Operations &amp;amp; service readiness</li><li>2. Strong Technical Ownership (Key Requirement)</li><li> Act as a technical leader, not only a coordinator.</li><li> Understand and challenge architecture designs, technical assumptions, and implementation approaches.</li><li> Review and validate:</li><li>o Target cloud architectures</li><li>o Network and security designs</li><li>o Migration approaches</li><li>o Capacity and performance models</li><li>o DR and resiliency strategies</li><li> Translate technical complexity into clear execution plans and executive-level insights.</li><li>3. Program &amp;amp; Project Management</li><li> Develop and maintain:</li><li>o Program charters and roadmaps</li><li>o Detailed project plans and schedules</li><li>o Dependency maps across teams and vendors</li><li>o Risk, issue, and mitigation registers</li><li> Manage scope, cost, timeline, and quality across multiple parallel projects.</li><li> Ensure structured governance, approvals, and reporting.</li><li>4. Cross-Functional Technical Coordination</li><li> Coordinate closely with:</li><li>o Cloud &amp;amp; Infrastructure teams</li><li>o Network &amp;amp; Security teams</li><li>o DevOps &amp;amp; Platform teams</li></ul><p>*</p><ul><li>o Service Management &amp;amp; Operations</li><li>o Vendors, system integrators, and partners</li><li> Ensure technical alignment across all teams and consistent design decisions.</li><li> Drive resolution of technical blockers and inter-team dependencies.</li><li>5. Vendor &amp;amp; Partner Management</li><li> Manage system integrators, cloud providers, and technology vendors.</li><li> Validate vendor designs, delivery plans, and technical deliverables.</li><li> Ensure vendors meet agreed milestones, quality standards, and SLAs.</li><li> Support commercial discussions with technical inputs and risk assessment.</li><li>6. Migration &amp;amp; Service Enablement</li><li> Lead planning and execution of:</li><li>o Workload and service migrations to cloud platforms</li><li>o Hybrid connectivity and security enablement</li><li>o Platform readiness for entity onboarding</li><li> Ensure migrations are aligned with:</li><li>o Security requirements</li><li>o Performance expectations</li><li>o Service continuity and minimal disruption</li><li>7. Governance, Risk &amp;amp; Compliance</li><li> Ensure all program activities comply with:</li><li>o SDD governance frameworks</li><li>o Government security and data residency requirements</li><li>o Enterprise architecture standards</li><li> Identify and mitigate technical, operational, and delivery risks.</li><li> Ensure documentation and approvals are maintained for audit and governance.</li><li>8. Documentation &amp;amp; Executive Reporting</li><li> Produce high-quality documentation:</li><li>o Program roadmaps</li><li>o Architecture alignment documents</li><li>o Technical decision records</li><li>o Implementation plans</li><li>o Risk and dependency logs</li><li> Prepare executive dashboards and regular status reports for senior leadership.</li><li>Communicate complex technical progress clearly to non-technical stakeholders.</li></ul><p>Key Deliverables</p><ul><li>Cloud program roadmap and execution plan.</li><li>Successfully built and operational cloud platforms.</li><li>On-time delivery of major infrastructure milestones.</li><li>Clear technical and executive documentation.</li><li>Platform readiness for entity onboarding.</li><li>Reduced delivery risk through strong technical governance KPIs.</li><li>Program milestones delivered on time and within budget.</li><li>Technical quality and stability of delivered platforms.</li><li>Reduction of technical risks and rework.</li><li>Stakeholder satisfaction (technical and executive).</li><li>Readiness of platforms for production and onboarding.</li><li>Effectiveness of vendor delivery Reporting Line</li></ul><p>Reports to: CTO / Deputy CTO</p><p>Works closely with:</p><p>Cloud, Infrastructure, Network, Security, Operations, Service Management, PMO, Vendors, and Government Entities.</p><p>Job Type: Full-time</p><p>Pay: AED18,000.00 - AED21,000.00 per month</p><p>Work Location: In person</p>

Senior Technical Project Manager

New York Life

<div><div><div><p>Job Description</p></div></div><div><div><div><h4 class="jobSectionHeader"><b>
Requisition ID</b></h4><div>
93622</div></div><div><h4 class="jobSectionHeader"><b>
Department</b></h4><div>
Tech Data AI Ventures</div></div><div><h4 class="jobSectionHeader"><b>
Job Function</b></h4><div>
Tech Data AI Ventures</div></div><div><h4 class="jobSectionHeader"><b>
Location</b></h4><div>
New York,New York,United States</div></div><div><h4 class="jobSectionHeader"><b>
Role Location Designation</b></h4><div>
Hybrid - 3 days per week</div></div></div></div><p></p><div><div><div><div><div>
Job Requisition ID: 93622</div><p><b>
Location Designation:</b> Hybrid - 3 days per week</p><div></div><div><div><p><b><br>
Role Overview</b></p></div><div><p>
The Digital Colleague Experience Engineering Lead is a senior technical leadership role responsible for architecting, delivering, and continuously improving enterprise-scale DEX and EUC technology capabilities across New York Life.</p></div><div><p>
This role blends deep engineering expertise with disciplined program management, requiring a leader who can operate as both a hands-on technical strategist and an enterprise program driver. The individual will lead initiatives that modernize the colleague technology experience across endpoint platforms, collaboration environments, and enterprise service operations, leveraging advanced observability, automation, and service management frameworks.</p></div><div><p>
The ideal candidate will possess strong knowledge of EUC engineering, digital experience monitoring platforms, endpoint management ecosystems, and enterprise service delivery models, combined with the ability to drive large-scale cross-functional technology programs.</p></div><div><p>
This leader will partner with infrastructure, digital workplace, cloud, and service management teams to improve technology reliability, colleague productivity, and operational efficiency, while establishing measurable improvements in experience-level outcomes, incident reduction, and problem management maturity.</p></div><div><p><b>
What You&rsquo;ll Do:</b></p></div><div><p>
Digital Experience Engineering &amp; EUC Platform Strategy</p></div><div><ul><li><p>
Architect and drive enterprise-wide initiatives that improve the end-to-end digital colleague experience across endpoint platforms, applications, and collaboration services.</p></li></ul></div><div><ul><li><p>
Leverage DEX platforms such as Nexthink, ThousandEyes, and ZDX to provide visibility into colleague technology performance and experience.</p></li></ul></div><div><ul><li><p>
Develop and operationalize experience telemetry frameworks that correlate endpoint health, application performance, network conditions, and user sentiment.</p></li></ul></div><div><ul><li><p>
Partner with engineering teams to implement proactive experience monitoring, automated remediation, and predictive incident detection.</p></li></ul></div><div><ul><li><p>
Design scalable EUC architectures supporting modern workplace environments including device lifecycle management, secure endpoint provisioning, and hybrid work capabilities.</p></li></ul></div><div><ul><li><p>
Establish engineering standards for endpoint observability, performance baselining, and experience analytics.</p></li></ul></div><p></p><div><p><br>
Endpoint Management &amp; Platform Engineering</p></div><div><ul><li><p>
Provide technical and strategic leadership across enterprise endpoint management platforms including:</p></li></ul></div><div><ul><li><p>
Microsoft Intune</p></li></ul></div></div><div><div><ul><li><p>
Microsoft Endpoint Configuration Manager (MECM / SCCM)</p></li></ul></div><div><ul><li><p>
Mobile device management (MDM) and unified endpoint management (UEM) ecosystems</p></li></ul></div><div><ul><li><p>
Lead initiatives that improve critical colleague-facing operational activities such as device provisioning, issue remediation automation, and application deployment.</p></li></ul></div><div><ul><li><p>
Drive organizational approach to modern zero-touch provisioning, policy-driven configuration management, and automated device remediation capabilities.</p></li></ul></div><div><ul><li><p>
Partner with cybersecurity and architecture teams to ensure secure endpoint posture aligned with enterprise security frameworks.</p></li></ul></div><div><p>
Service Delivery, ITSM &amp; Operational Excellence</p></div><div><ul><li><p>
Partner with IT Operations and Service Delivery to lead the evolution of IT Service Management (ITSM) practices across ETS with a focus on experience-centric service delivery.</p></li></ul></div><div><ul><li><p>
Leverage ServiceNow and associated platform capabilities to improve:</p></li></ul></div><div><ul><li><p>
Incident management</p></li></ul></div><div><ul><li><p>
Problem management</p></li></ul></div><div><ul><li><p>
Knowledge management</p></li></ul></div><div><ul><li><p>
Service request automation</p></li></ul></div><div><ul><li><p>
Operational reporting and analytics</p></li></ul></div><div><ul><li><p>
Enforce structured problem management frameworks that identify systemic technology issues impacting colleague experience.</p></li></ul></div><div><ul><li><p>
Partner with operations and engineering teams to drive root cause elimination, permanent corrective actions, and service reliability improvements.</p></li></ul></div><div><ul><li><p>
Embed ITIL best practices into operational workflows and technology service models.</p></li></ul></div><div><p>
Problem Management &amp; Experience Reliability</p></div><div><ul><li><p>
Follow and enforce enterprise standards for proactive problem management tied directly to colleague experience outcomes.</p></li></ul></div><div><ul><li><p>
Implement data-driven approaches that combine DEX telemetry, service desk data, and operational metrics to identify systemic issues.</p></li></ul></div><div><ul><li><p>
Lead cross-domain remediation efforts spanning endpoint platforms, infrastructure, application services, and network services.</p></li></ul></div></div><div><div><ul><li><p>
Develop repeatable problem management playbooks, governance processes, and engineering escalation frameworks.</p></li></ul></div><div><p>
Workforce Utilization &amp; Operational Intelligence</p></div><div><ul><li><p>
Develop frameworks for measuring team utilization, operational workload distribution, and engineering capacity planning.</p></li></ul></div><div><ul><li><p>
Leverage service management and experience data to identify:</p></li></ul></div><div><ul><li><p>
Operational bottlenecks</p></li></ul></div><div><ul><li><p>
Service demand trends</p></li></ul></div><div><ul><li><p>
Workforce capacity gaps</p></li></ul></div><div><ul><li><p>
Implement reporting mechanisms that enable leadership to optimize staffing models, balance workloads, and improve service delivery efficiency.</p></li></ul></div><div><ul><li><p>
Provide data-driven insights that guide operational planning and service performance improvements.</p></li></ul></div><div><p>
Stakeholder &amp; Executive Engagement</p></div><div><ul><li><p>
Serve as the technical and operational leader for enterprise colleague experience initiatives within ETS.</p></li></ul></div><div><ul><li><p>
Translate complex engineering insights into executive-level narratives focused on productivity, reliability, and service outcomes.</p></li></ul></div><div><ul><li><p>
Partner with domain leaders across:</p></li></ul></div><div><ul><li><p>
Digital Workplace</p></li></ul></div><div><ul><li><p>
Infrastructure Engineering</p></li></ul></div><div><ul><li><p>
Cloud Platforms</p></li></ul></div><div><ul><li><p>
Cybersecurity</p></li></ul></div><div><ul><li><p>
Enterprise Architecture</p></li></ul></div><div><ul><li><p>
Service Operations</p></li></ul></div><div><ul><li><p>
Influence cross-functional teams to drive enterprise-wide improvements in technology service experience.</p></li></ul></div></div><p></p><div><div><p><b><br>
What You&rsquo;ll Bring:</b></p></div><div><ul><li><p>
10+ years of experience in enterprise technology engineering, digital workplace engineering, or infrastructure program leadership.</p></li></ul></div><div><ul><li><p>
Demonstrated experience leading large-scale EUC, DEX, or workplace technology transformation initiatives.</p></li></ul></div><div><ul><li><p>
Deep technical knowledge of Digital Experience Monitoring platforms, including:</p></li></ul></div><div><ul><li><p>
Nexthink</p></li></ul></div><div><ul><li><p>
ThousandEyes</p></li></ul></div><div><ul><li><p>
Zscaler Digital Experience (ZDX)</p></li></ul></div><div><ul><li><p>
Strong experience with endpoint management platforms, including:</p></li></ul></div><div><ul><li><p>
Microsoft Intune</p></li></ul></div><div><ul><li><p>
Microsoft Endpoint Configuration Manager (MECM / SCCM)</p></li></ul></div><div><ul><li><p>
Unified Endpoint Management ecosystems</p></li></ul></div><div><ul><li><p>
Hands-on familiarity with enterprise ITSM platforms, including:</p></li></ul></div><div><ul><li><p>
ServiceNow</p></li></ul></div><div><ul><li><p>
Workflow automation and service catalog design</p></li></ul></div><div><ul><li><p>
ITSM data analytics and reporting</p></li></ul></div><div><ul><li><p>
Strong understanding of enterprise service delivery frameworks and ITIL processes, including incident, problem, and change management.</p></li></ul></div><div><ul><li><p>
Experience implementing observability, telemetry, and service analytics frameworks.</p></li></ul></div><div><ul><li><p>
Strong ability to analyze system dependencies, infrastructure architectures, and service delivery workflows.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to operate effectively in complex, highly regulated enterprise environments.</p></li></ul></div></div><div><div><p>
Preferred Certifications</p></div><div><ul><li><p>
ITIL v4 Certification</p></li></ul></div><div><ul><li><p>
Project Management Professional (PMP)</p></li></ul></div><div><ul><li><p>
SAFe Agilist or Scaled Agile certification</p></li></ul></div><div><ul><li><p>
Certified Scrum Master (CSM)</p></li></ul></div><div><ul><li><p>
Microsoft Endpoint Management certifications</p></li></ul></div><div><ul><li><p>
Cloud certifications (AWS, Azure, or GCP)</p></li></ul></div><div><p><b>
 Education</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or related technical discipline required.</p></li></ul></div></div><p></p><p><b><br>
Pay Transparency</b></p><p>
Salary Range: $185,000-$264,500</p><p>
Overtime eligible: Exempt</p><p>
Discretionary bonus eligible: Yes</p><p>
Sales bonus eligible: No</p><p>
Actual base salary will be determined based on several factors but not limited to individual&rsquo;s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.</p><p></p><div><p><b><br>
Company Overview</b></p></div><div><p>
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.</p></div><div><p>
Our diverse business portfolio creates opportunities to make a difference across industries and communities&mdash;inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you&rsquo;ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.</p></div><div><p>
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what&rsquo;s next, and your growth powers it.</p></div><p></p><p><b><br>
Our Benefits</b></p><p>
We provide a full package of benefits for employees &ndash; and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.<b> </b>Click here<b> </b>to discover more about our comprehensive benefit options or visit our NYL Benefits Site.</p><p><br>
</p><p><b>Our Commitment to Inclusion</b><br>
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life&rsquo;s leadership in this space.
</p><p>Recognized as one of <i>Fortune&rsquo;s</i> World&rsquo;s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.</p><p>
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.</p><p>
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees&rsquo; needs.</p><p></p><p><br>
Job Requisition ID: 93622</p></div></div></div></div></div>

Corporate Vice President - Colleague Experience Engineering Lead

PGH Wong Engineering

<div><p>PGH Wong Engineering, Inc. is a nationally recognized leader in engineering and construction management consulting, shaping the future of transit and infrastructure for nearly four decades. Since its founding in 1985, PGH Wong has been defined by its leadership in delivering some of the nation&rsquo;s most complex and transformative transit projects. Today, with more than 300 professionals driving over $30 billion in capital programs in just the past five years, PGH Wong continues to set the standard for technical excellence, innovation, and industry impact.</p><p></p><p><br>
PGH Wong is seeking a Major Projects Programs Manager to provide executive-level technical leadership and engineering management for a large, multi-billion-dollar underground transit capital program in California. This role will serve as the senior technical authority overseeing final design and transition into construction across one of the region&rsquo;s most complex and high-profile infrastructure initiatives.<br>
</p><p></p><br>
<p>The Major Projects Programs Manager will guide multidisciplinary consultant teams, establish program-wide technical governance and quality expectations, and support agency leadership in advancing critical transit investments that will shape regional mobility for generations to come. Operating within a highly regulated public-sector environment, this position will serve as a key advisor to agency executives, oversight bodies, regulatory stakeholders, and community partners. It is a career-defining opportunity to lead transformational underground transit infrastructure programs while helping establish the technical and operational standards for successful project delivery.</p><p><br>
<br>
<b>Responsibilities &amp; Duties</b><br>
<br>
</p><p></p><br>
<ul><li>Serve as the senior technical authority and Project Manager for the delivery of complex underground transit infrastructure programs, including tunnels, stations, shafts, systems, utilities, and supporting civil works.</li>
<li>Provide executive-level management of engineering services through final design and into construction, ensuring compliance with agency standards, design criteria, applicable codes, and industry best practices.</li>
<li>Establish and maintain the program&rsquo;s technical framework, including design standards, quality management processes, technical governance procedures, and integration protocols across multiple contract packages.</li>
<li>Lead, coordinate, and mentor large multidisciplinary consultant teams across civil, structural, geotechnical, architectural, systems, and construction support disciplines.</li>
<li>Manage complex internal and external technical interfaces involving utility owners, municipalities, regulatory agencies, adjacent projects, and third-party stakeholders.</li>
<li>Identify, evaluate, and mitigate technical, constructability, and integration risks to support informed decision-making throughout all phases of project delivery.</li>
<li>Support the development of contract packaging and project delivery strategies, ensuring alignment between design deliverables and delivery methods such as design-bid-build, CM/GC, and design-build.</li>
<li>Serve as a key technical advisor to agency leadership, capital program management teams, governing boards, and oversight committees.</li>
<li>Represent the program and design team in public-facing environments, including board meetings, interagency coordination forums, stakeholder meetings, and community outreach engagements.</li>
<li>Clearly communicate complex engineering issues, tradeoffs, technical recommendations, and program impacts to both technical and non-technical audiences.</li>
<li>Support compliance with Federal Transit Administration (FTA) requirements and federal oversight processes, including documentation, management capacity coordination, and regulatory engagement activities.</li>
<li>Promote a culture of technical excellence, innovation, collaboration, and accountability consistent with PGH Wong&rsquo;s mission and long-term vision for infrastructure leadership.</li></ul><br>
<p><br>
<b>Qualifications &amp; Skills</b><br>
<br>
</p><ul><li>Bachelor&rsquo;s degree in Engineering or related technical field (required).</li>
<li>Professional Engineer (PE) license or equivalent certification required; California licensure preferred or ability to obtain.</li>
<li>20+ years of progressive experience leading the design and construction of major underground transit, heavy civil, or complex infrastructure programs.</li>
<li>Proven experience leading and managing large multidisciplinary engineering and consultant teams within public-sector capital programs.</li>
<li>Demonstrated expertise in underground transit infrastructure within dense urban environments and constrained right-of-way conditions.</li>
<li>Strong understanding of systems integration, technical interfaces, utility coordination, and constructability considerations associated with underground transit infrastructure.</li>
<li>Extensive knowledge of capital project delivery models, contract packaging approaches, and infrastructure procurement strategies utilized by major transit agencies.</li>
<li>Demonstrated ability to operate effectively within complex public-sector governance structures involving agency leadership, governing boards, regulators, oversight entities, and community stakeholders.</li>
<li>Exceptional leadership, communication, and relationship-building skills, with the ability to present complex technical concepts clearly and credibly in executive-level and public-facing settings.</li>
<li>Familiarity with Federal Transit Administration (FTA) processes, procedures, and federally funded project oversight requirements, including management capacity and capability considerations.</li>
<li>Strong strategic leadership and decision-making abilities, with the capacity to balance technical excellence, stakeholder priorities, regulatory requirements, and long-term program objectives.</li>
<li>Commitment to PGH Wong&rsquo;s mission of shaping the future of transit and infrastructure through innovation, technical excellence, and impactful project delivery.</li></ul><br>
<p></p>
<p><i>
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, sex, gender, age, disability, religion, national origin, political belief, veteran status, sexual orientation, gender identity, domestic partner status, marital status, disability, weight, height, or AIDS/HIV status.</i></p></div>

Major Projects Program Manager

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