infrastructure support engineer

Al Adyat consultancy

We are seeking a skilled Infrastructure Support Engineer to maintain, support, and optimize the organization&rsquo;s IT infrastructure. The role involves ensuring high availability, performance, and security of systems including servers, networks, and cloud environments.Key Responsibilities<ul><li>Monitor and maintain IT infrastructure including servers, storage, and network systems.</li><li>Provide Level 1 / Level 2 support for infrastructure-related incidents and service requests.</li><li>Troubleshoot hardware, software, and network issues in a timely manner.</li><li>Manage user accounts, permissions, and access controls.</li><li>Perform system installations, configurations, and upgrades.</li><li>Support backup, recovery, and disaster recovery processes.</li><li>Ensure system security compliance and apply patches/updates regularly.</li><li>Collaborate with other IT teams (Application Support, Security, DevOps).</li><li>Document system configurations, procedures, and troubleshooting steps.</li><li>Participate in on-call support and incident response when required.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</li><li>2&ndash;5 years of experience in IT infrastructure support or similar role.</li><li>Strong knowledge of Windows/Linux operating systems.</li><li>Experience with networking concepts (TCP/IP, DNS, DHCP, VPN).</li><li>Familiarity with virtualization technologies (VMware, Hyper-V).</li><li>Basic knowledge of cloud platforms (AWS, Azure, or GCP).</li><li>Experience with monitoring tools and ticketing systems.</li></ul>Preferred Skills<ul><li>Certifications such as CCNA, MCSA, or ITIL.</li><li>Experience in cybersecurity best practices.</li><li>Knowledge of scripting (PowerShell, Bash).</li><li>Strong problem-solving and analytical skills.</li><li>Good communication and teamwork abilities.</li></ul>Working Conditions<ul><li>Ability to work under pressure and handle multiple tasks.</li><li>Availability for shifts or on-call support if required.</li></ul>Pay: QAR12,000.00 - QAR14,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>in IT infrastructure support : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>degree in computer science (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Infrastructure Support Engineer

Metis International (Pvt) Ltd

About the RoleMetis is looking for a technically strong and customer-facing Support Engineer to provide remote infrastructure and desktop support to our enterprise clients based in the UK and internationally. You will be the frontline technical resource resolving issues, managing remote environments, and ensuring smooth operations for our clients &mdash; all while representing HyperNym/Metis professionally in every interaction.This role requires excellent spoken and written English, a calm and clear communication style with non-technical users, and solid hands-on skills with remote management and automation tooling.Key Responsibilities<ul><li>Provide remote desktop and infrastructure support to enterprise customers via ticketing systems, phone, and video calls</li><li>Use Ansible or similar configuration management tools (Puppet, Chef, SaltStack) to automate and manage remote environments</li><li>Troubleshoot Windows and Linux desktop/server issues remotely</li><li>Use remote desktop tools (RDP, TeamViewer, AnyDesk, Windows Admin Center) to support end users and servers</li><li>Set up and manage monitoring and alerting for client environments</li><li>Handle incident escalation, document resolutions, and maintain a knowledge base</li><li>Liaise clearly with UK-based clients and internal teams, often explaining technical issues in plain English</li><li>Follow ITIL-aligned processes for incident, change, and problem management</li><li>Participate in onboarding new clients onto support contracts</li></ul>Required Skills<ul><li>Proven experience in remote IT support or managed services (helpdesk, NOC, or similar)</li><li>Strong Hands on Microsoft office 365, sharepoint portal .</li><li>Strong windows trouble shooting .</li><li>Hands-on experience with Ansible or comparable automation/configuration management tools</li><li>Proficiency with remote access tools and Windows/Linux administration</li><li>Strong spoken and written English &mdash; this is non-negotiable, client-facing daily</li><li>Ability to work UK hours (2 PM &ndash; 11 PM PKR) consistently</li><li>Good understanding of networking basics (DNS, DHCP, VPN, firewalls)</li><li>Experience with ticketing systems (Jira, Freshdesk, Zendesk, or similar)</li></ul>Nice to Have<ul><li>Experience supporting UK or European enterprise clients</li><li>Familiarity with Azure or M365 environments</li><li>ITIL Foundation certification</li><li>Scripting skills in Bash or PowerShell</li></ul>Working ArrangementFirst 3 months fully on-site in Islamabad (probation period). After successful probation: 2 days in office, 3 days remote per week.Job Type: Full-timeWork Location: Hybrid remote in Islamabad I-10/Markaz

Jade

About Jade:Jade is an architecture-led, governance-first technology firm delivering enterprise-grade solutions across infrastructure, cybersecurity, cloud, and digital systems.With strong capabilities in system integration and service operations, Jade designs, deploys, and supports secure, scalable, and reliable technology environments across enterprise and mission-critical projects.Role OverviewThe Infrastructure &amp; Systems Support Engineer is responsible for design support, deployment, configuration, and ongoing support of IT infrastructure and integrated systems.This role spans across:- Networking and infrastructure systems- Server and storage environments- Physical security and integrated systemsThe role works closely with delivery, sales, and service teams to ensure solutions are implemented and supported to high technical and operational standards.Key Responsibilities1. System Design Support &amp; Configuration- Support design and configuration of:- Network infrastructure (switches, routing, firewalls)- Server and storage systems- Integrated systems including security platforms- Ensure solutions align with client requirements and best practices2. Infrastructure Deployment- Install and configure:- Network devices (L2/L3 switches, routers)- Servers (Windows/Linux environments)- Storage systems- Support implementation of integrated solutions across projects3. Technical Support &amp; Troubleshooting- Provide on-site and remote technical support- Troubleshoot issues across:- Network infrastructure- Server environments- Integrated systems (hardware/software)- Ensure minimal downtime and timely resolution4. Site Assessments &amp; Surveys- Conduct site surveys and technical assessments- Gather requirements and evaluate site conditions- Provide input for solution design and deployment planning5. Networking &amp; Systems Administration- Configure and troubleshoot:- Layer 2 / Layer 3 network environments- VLANs, routing, switching- Manage and troubleshoot:- Windows Server environments- Basic virtualization / clustering setups6. Coordination with Delivery &amp; Vendors- Work closely with:- Service Delivery Manager- Supply chain and vendors- Ensure timely and accurate execution of deployments7. Documentation &amp; Standards- Maintain technical documentation- Record configurations, issues, and resolutions- Follow standard operating procedures and best practices8. Continuous Learning &amp; Improvement- Stay updated on:- Networking technologies- Infrastructure systems- Emerging enterprise solutions- Support transition toward advanced domains (cloud, security, automation)Required QualificationsEducation- Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience)Experience- 2&ndash;5 years in infrastructure, networking, or system support roles- Experience in system integration or project-based environments preferredTechnical Skills- Strong understanding of:- Networking (TCP/IP, VLANs, routing, switching)- L2 / L3 switch configuration- Experience with:- Windows Server environments- Basic server and storage setup- Exposure to:- Physical security systems (access control, CCTV) is a plusPreferred Skills- Experience with firewalls and network security- Basic knowledge of virtualization (VMware / Hyper-V)- Familiarity with enterprise IT environmentsKey Traits- Hands-on and practical mindset- Strong problem-solving ability- Willingness to learn and grow- Reliable and disciplined- Ability to work in field environmentsWhat Success Looks Like (First 6&ndash;12 Months)- Successful execution of infrastructure deployments- Effective troubleshooting and issue resolution- Strong coordination with delivery and project teams- Improved system reliability and uptime- Growth in technical capability across multiple domainsCompensation- Competitive salary- Performance-based incentives- Learning and certification opportunitiesReporting LineReports to: Service Delivery ManagerWorks closely with:- Technical teams- Vendors- OperationsEmployment Type- Full-timeJade is building a scalable and future-ready engineering capability.This role is critical in delivering reliable infrastructure and evolving toward advanced enterprise technologies.Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s): * What is your expected monthly salary?Work Location: In person

Infrastructure & Systems Support Engineer

Atos

<div><div>About Atos Group</div> 
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<div>
Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. &euro;8 billion, operating in 61 countries under two brands &mdash; Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.</div> 
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<div>
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.</div> 
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<div>
About Eviden</div> 
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<div>
Eviden is the Atos Group brand for hardware and software products with c. &euro; 1 billion in revenue, operating in 36 countries and comprising four business units: advanced computing, cybersecurity products, mission-critical systems and vision AI. As a next-generation technology leader, Eviden offers a unique combination of hardware and software technologies for businesses, public sector and defense organizations and research institutions, helping them to create value out of their data. Bringing together more than 4,500 world-class talents and holding more than 2,100 patents, Eviden provides a strong portfolio of innovative and eco-efficient solutions in AI, computing, security, data and applications.</div><div>
Role Description</div>
<div>
We are seeking a highly motivated and experienced Infrastructure Engineer to join our growing IT team. You will be responsible for providing exceptional technical support for a variety of Infrastructure technologies. You will troubleshoot and resolve complex issues and ensure efficient and effective support operations. This role requires a strong understanding of Microsoft, Linux, Virtualization, and backup technologies.</div> 
<div></div>
<div>
What You&rsquo;ll Be Doing</div>
<div>Core Responsibilities</div>
<ul><li>Collaborate with the customer, Service Providers, and other teams to maintain a stable and smooth infrastructure operations.</li>
<li>Oversee daily support activities, including issue resolution, escalation procedures, and knowledge base management.</li>
<li>Contribute to continuous improvement initiatives within the infrastructure team.</li>
</ul><div>Experience, Qualification and Skills</div>
<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (preferred).</li>
<li>More than 4 years of experience in System Administration and Infrastructure.</li>
<li>Understanding of ITIL principles and their application to service management.</li>
<li>Analytical and problem-solving skills.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to prioritize workload.</li>
<li>Experience in digital transformation projects is preferred.</li>
<li>Experience with setting up and using Application Monitoring tools (Prometheus Stack, Dynatrace, Datadog, ...) is a plus.</li>
<li>Experience with scripting languages (PowerShell, Bash) is required.</li>
<li>Strong understanding of networking concepts and protocols (TCP/IP, DNS, etc.) a plus.</li>
<li>Strong experience in OS Administration (Linux or Windows).</li>
<li>Experience in complex Microsoft Infrastructure (Especially Active Directory, ADFS, and CA) is a must.</li>
<li>Experience with Database technologies is preferred.</li></ul> 
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<div>
Let&rsquo;s grow together.</div></div>

INFRASTRUCTURE ENGINEER

Cronysoft

Role SummaryWe are looking for a Senior Technical Support Engineer with hands‑on experience in Point of Sale (POS) systems, retail backoffice platforms, and multi‑location IT infrastructure. You will be the escalation point for technical issues involving database sync failures, network outages between stores, POS peripheral malfunctions, and backoffice data integrity problems.Key Responsibilities POS &amp; Retail Environment<ul><li>Diagnose and resolve POS software issues (freezes, sync errors, printing failures, scanner/cash drawer problems).</li><li>Troubleshoot receipt printers, barcode scanners, cash drawers, customer displays, and POS touchscreen calibration.</li><li>Resolve offline mode vs online sync conflicts &ndash; ensure sales data is not lost when connectivity is restored.</li><li>Guide store managers through end‑of‑day closure, Z‑report generation, and sales reconciliation when errors occur.</li></ul>Backoffice &amp; Server Infrastructure<ul><li>Troubleshoot backoffice applications (product management, inventory adjustments, pricing updates, customer loyalty).</li><li>Investigate data mismatches between POS and backoffice (e.g., stock levels, sales totals, tax settings).</li><li>Support MS SQL Server databases &ndash; check transaction logs, query performance, backup/restore, and scheduled jobs.</li><li>Manage Windows Server roles: Active Directory, DNS, DHCP, File Server, Remote Desktop Services.</li><li>Act as final escalation point before development team &ndash; reproduce issues, gather logs, and provide clear technical summaries.</li></ul>Required Skills &amp; ExperienceMust‑have<ul><li>5+ years in technical support, with at least 3 years focused on POS/retail systems.</li><li>Strong understanding of Windows Server (2016/2019/2022), MS SQL Server, Active Directory, DNS, DHCP.</li><li>Experience with remote support tools (RDP, TeamViewer, AnyDesk, or similar).</li><li>Working knowledge of firewalls, VPNs, TCP/IP, VLANs in retail environments.</li><li>Ability to explain technical issues to non‑technical retail managers (calm, clear, professional).</li><li>Excellent spoken and written English &ndash; fluency as per your requirement.</li></ul>Strongly preferred<ul><li>Experience with ERP integration (e.g., SAP, Oracle, Microsoft Dynamics, or local ERPs).</li><li>Knowledge of virtualization (VMware, Hyper‑V) for backoffice servers.</li><li>Previous work in a software house or retail tech provider.</li></ul>Shift time: 7:00 PM - 4:00 AMSend your Resume to Recruiter@cronysoft.comPay: From Rs99,999.00 per monthWork Location: In person

Technical Support Specialist ( Night Shift )

Daztech Private Limited

Job Description:-&gt; Oracle storage and systems support-&gt; Oracle Linux / Solaris / Unix Support to customers-&gt; Virtualization (KVM)-&gt; Able to demonstrate high initiative and ownership of issues-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals-&gt; Able to work at a high level independently, utilizing other resources with good judgment-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services-&gt; Good written, verbal and interpersonal skills-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems-&gt; Installing and configuring hardware and different software products as per project requirement-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record-&gt; Virtualization (KVM/ VMware)-&gt; Hands on experience for Oracle systems and storagesRequired Experience: 2 years to 4 yearsHow to Apply: Please share your CV at careers@daztech-intl.comJob Type: Full-timeApplication Question(s):<ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have to serve notice period? If yes, then how much it is?</li><li>Our office is located at E11, do you have any commute issue?</li></ul>Work Location: In person

Senior Customer Support Engineer

ITproposal

<div>
 
 About The Job Nutanix Engineer/ Networking IT Support Engineer
 
 
 
 
 Job Title:
 
 Nutanix Engineer/ Networking IT Support Engineer
 
 
 
 Location:
 
 ALL MAIN CITIES IN BAHRAIN
 
 
 
 Employment Type:
 
 Freelance (On-Call Basis)
 
 
 
 Priority:
 
 High (Immediate Hiring)
 
 
 
 Role Overview
 
 
 
 We are hiring a Nutanix Engineer/ Networking IT Support Engineer to support enterprise infrastructure environments across
 
 Country
 
 . This role requires flexibility for on-call support and the ability to work across regional time zones.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deploy and manage Nutanix HCI environments (AOS, AHV, Prism)
 </li>
 <li>
 Perform upgrades, patching, and lifecycle management
 </li>
 <li>
 Troubleshoot and resolve infrastructure issues
 </li>
 <li>
 Implement backup and disaster recovery solutions
 </li>
 <li>
 Provide on-call incident response support
 </li>
 <li>
 Work with global teams on cloud and infrastructure projects
 </li>
 <li>
 Maintain system documentation
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 5+ years in infrastructure or virtualization engineering
 </li>
 <li>
 Strong experience with Nutanix stack
 </li>
 <li>
 Knowledge of VMware or Hyper-V
 </li>
 <li>
 Networking fundamentals (TCP/IP, VLANs, DNS, DHCP)
 </li>
 <li>
 Experience with DR and backup tools
 </li>
 <li>
 Scripting (PowerShell/Python) is advantageous
 
 
 </li>
 </ul>
 
 Mandatory Requirement
 
 
 
 <ul>
 <li>
 Minimum 90% pass score on induction assessment
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Nutanix Certification (NCP or higher)
 </li>
 <li>
 Exposure to AWS, Azure, or GCP
 </li>
 <li>
 Automation tools knowledge (Ansible, Terraform)
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong communication skills (Local language &amp; English preferred)
 </li>
 <li>
 Ability to handle critical incidents
 </li>
 <li>
 Team-oriented and proactive
 </li>
 </ul>
</div>

Nutanix Engineer/ Networking IT Support Engineer

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Nutanix Engineer/ Networking IT Support Engineer