infrastructure support specialist

DICETEK LLC

5+ years of experience at a relevant Technical position in large organizations
 
Banking background
 
IT based degree, university degree, or equivalent work experience required.
 
Relevant Certification
 
Excellent technical knowledge in oracle Core database & Oracle Applications.
 
Experience in installations, Implementations, patching, upgradation and administration support for production env.
 
Experience in Middleware technologies.
 
Experience in Oracle High Availability Technologies (Dataguard and Cluster database system).
 
Having knowledge of software’s/tools/utilities associated with databases is a must (Oracle Internet Directory, OEM, OAM, Audit Vault, RMAN, Oracle’s internet Application Server, Import-export, Data Pumps, backup and recovery models etc.)
 
Excellent knowledge in oracle database and application troubleshooting, configuration, and maintenance.
 
Excellent knowledge in oracle database and application performance tuning and optimization.
 
Excellent knowledge in Backup, Restorations and cloning.
 
Good knowledge of Open-source Infrastructure.
 
Good knowledge of the products licensing.

Oracle Core + Apps DBA (Infrastructure Support Specialist)

Hyland

<div><h2 class="jobSectionHeader">Overview
</h2><div><div><div>Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. 
Currently we are looking for the position of Cloud Specialist 1 .We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. ( NO HYBRID OR REMOTE ALLOWED)<div></div><div> 
The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment with assistance from team members.</div> 
<div></div>
</div></div></div><h2 class="jobSectionHeader">Responsibilities
</h2><div><div><div><div>Qualifications:</div> 
<div></div><ul><li>
Must have a bachelor&rsquo;s degree</li><li>
A minimum of 06 months - 3 years of experience working in Infrastructure Support or a NOC</li><li>
Basic Knowledge of Cloud technologies, SQL &amp; CRM based applications</li><li>
Basic troubleshooting &amp; analytical skills</li><li>
Basic Knowledge of various monitoring tools like SolarWinds, BMC etc.</li><li>
Basic Knowledge of ITIL</li><li>
Ability to multi-task and prioritize workload</li><li>
Good Oral &amp; Written communication skills</li><li>
Adaptable to a 24/7 rotational shift model including night shifts</li><li>
Ability to adapt to continuously changing procedures and environment</li><li>
Customer handling experience preferred</li><li>
Freshers with Strong knowledge &amp; certification will be preferred</li></ul>
</div></div></div><h2 class="jobSectionHeader">Basic Qualifications
</h2><div><div><div><div>Responsibilities:</div> 
<div></div><ul><li>
Application Layer Monitoring on Cloud</li><li>
Monitor infrastructure including (Servers, Applications &amp; Services) and remediate issues</li><li>
Documentation, recording and updating incident details in ITSM tool.</li><li>
Ensure maximum possible service availability and performance.</li><li>
Manage escalations within SLAs defined in the team&rsquo;s standard operating procedures.</li><li>
Coordination with stakeholders and third-party vendors.</li><li>
Support and Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.</li><li>
Allocation of unresolved Incidents to appropriate support groups</li><li>
Monitoring &amp; Tracking, reviewing the progress of an incident and keeping the user informed</li><li>
Manage requests / incidents assigned by Leads/Manager</li></ul> 
Hyland&rsquo;s Offering 
 
We&rsquo;re proud of our culture and take employee engagement seriously. By listening to employees&rsquo; feedback, we&rsquo;re able to provide meaningful benefits and programs to our workforce.<ul><li>
Learning &amp; Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning &amp; Development department supporting our employees.</li><li>
R&amp;D focus &ndash; cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&amp;D Education Services department to help you grow.</li><li>
Work-life balance culture&ndash; flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!</li><li>
Well-being- private medical healthcare, life insurance, gym reimbursement, constant wellbeing programs</li><li>
Community Engagement&ndash; Volunteer time off (12h/year).</li><li>
Diversity &amp; Inclusion&ndash; employee resource groups, inclusion benefits and policies</li><li>
Niceties &amp; Events&ndash; snacks and beverages, employee referral program, birthday, baby gifts, and employee programs
 </li></ul><div>If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work &ndash; connect with us! 
 
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.</div></div></div></div></div>

Cloud Specialist 1

<div>Overview:

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. 
Currently we are looking for the position of Cloud Specialist 1 .We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. ( NO HYBRID OR REMOTE ALLOWED)<div></div><div> 
The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment with assistance from team members.</div> 
<div></div>
Responsibilities:
<div>
Qualifications:</div> 
<div></div><ul><li>
Must have a bachelor&rsquo;s degree</li><li>
A minimum of 06 months - 3 years of experience working in Infrastructure Support or a NOC</li><li>
Basic Knowledge of Cloud technologies, SQL &amp; CRM based applications</li><li>
Basic troubleshooting &amp; analytical skills</li><li>
Basic Knowledge of various monitoring tools like SolarWinds, BMC etc.</li><li>
Basic Knowledge of ITIL</li><li>
Ability to multi-task and prioritize workload</li><li>
Good Oral &amp; Written communication skills</li><li>
Adaptable to a 24/7 rotational shift model including night shifts</li><li>
Ability to adapt to continuously changing procedures and environment</li><li>
Customer handling experience preferred</li><li>
Freshers with Strong knowledge &amp; certification will be preferred</li></ul>
Basic Qualifications:
<div>
Responsibilities:</div> 
<div></div><ul><li>
Application Layer Monitoring on Cloud</li><li>
Monitor infrastructure including (Servers, Applications &amp; Services) and remediate issues</li><li>
Documentation, recording and updating incident details in ITSM tool.</li><li>
Ensure maximum possible service availability and performance.</li><li>
Manage escalations within SLAs defined in the team&rsquo;s standard operating procedures.</li><li>
Coordination with stakeholders and third-party vendors.</li><li>
Support and Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.</li><li>
Allocation of unresolved Incidents to appropriate support groups</li><li>
Monitoring &amp; Tracking, reviewing the progress of an incident and keeping the user informed</li><li>
Manage requests / incidents assigned by Leads/Manager</li></ul> 
Hyland&rsquo;s Offering 
 
We&rsquo;re proud of our culture and take employee engagement seriously. By listening to employees&rsquo; feedback, we&rsquo;re able to provide meaningful benefits and programs to our workforce.<ul><li>
Learning &amp; Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning &amp; Development department supporting our employees.</li><li>
R&amp;D focus &ndash; cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&amp;D Education Services department to help you grow.</li><li>
Work-life balance culture&ndash; flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!</li><li>
Well-being- private medical healthcare, life insurance, gym reimbursement, constant wellbeing programs</li><li>
Community Engagement&ndash; Volunteer time off (12h/year).</li><li>
Diversity &amp; Inclusion&ndash; employee resource groups, inclusion benefits and policies</li><li>
Niceties &amp; Events&ndash; snacks and beverages, employee referral program, birthday, baby gifts, and employee programs
 </li></ul><div>If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work &ndash; connect with us! 
 
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.</div></div>

Axiom Technologies

Overview Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience <ul> <li>Researching and designing data center equipment and facilities, and ensuring that designs and installations meet requirements</li> <li>Keeping accurate records of all activities and ensuring that documentation is up-to-date</li> <li>Troubleshooting technical issues and responding promptly to emergencies</li> <li>Managing the power sources, heating, and cooling controls inside the facility</li> <li>Performing cable management, including securing, color coding, and documenting the wiring</li> <li>Define data center system-level architecture</li> <li>Develop operations and maintenance procedures</li> <li>Collaborate with cross-functional teams</li> <li>Provide regular updates to stakeholders</li> <li>Set up and configure servers to meet operational needs</li> <li>Conduct regular inspections to ensure systems are functioning correctly. Identify and mitigate potential risks</li> <li>Handle hardware upgrades to maintain system efficiency</li> <li>Participate in audits and provide solutions for identified concerns. Ensure compliance with industry standards and regulations</li> <li>Manage the environment monitoring system, respond to alerts promptly and take necessary actions</li> <li>Manage backup tapes and ensure data integrity and security</li> <li>Provide comprehensive reports as per the data centre's standard procedure</li> <li>Implement and maintain robust security measures to protect data and infrastructure, monitor for any security breaches and respond accordingly</li> <li>Vendor Management</li></ul> Personal Attributes <ul> <li>Excellent End-user computing skills</li> <li>Good knowledge of Infrastructure support</li> <li>Strong analytical and problem-solving capabilities</li> <li>Well-organized and extremely detail-oriented</li> <li>Strong customer service ethic and excellent communication skills, both oral and written</li> <li>Passionate about delivering quality no matter what you are doing</li> <li>Can work both independently and in a collaborative team-oriented environment</li> <li>A self-starter, motivated to push the limits and think outside of the box</li> <li>Fondness for solutions that are simple, elegant, and effective</li> <li>Ability to work with and maintain confidential information</li> <li>Language Proficiency: German, English</li></ul> In-depth knowledge of <ul> <li>Windows OS (e.g. XP, Vista, Windows 7, 10)</li> <li>Microsoft Office applications</li> <li>PC Laptop hardware</li> <li>PC Laptop peripherals, including printers</li> <li>Mobile devices</li></ul> Basic knowledge of <ul> <li>Active Directory</li> <li>Exchange</li> <li>Apple OS</li> <li>SCCM</li></ul> IT Qualifications At least two of the following :<ul> <li>PCLaptop OEM Maintenance Certification</li> <li>CompTIA A+ Certification</li> <li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li> <li>Microsoft Office Specialist (MOS) Certification</li></ul> Experience in a similar role <ul> <li>5+ years of relevant experience.</li></ul> What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

Data Center Consultant

Accenture

Project Role : Infra Tech Support Practitioner 
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
 
Must have skills : Infrastructure Automation 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on troubleshooting and resolving hardware and software challenges while adhering to established operating models and processes. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Automation. - Strong understanding of cloud infrastructure and services. - Experience with configuration management tools such as Ansible or Puppet. - Familiarity with scripting languages like Python or Bash. - Knowledge of network protocols and security best practices. Additional Information: - The candidate should have minimum 5 years of experience in Infrastructure Automation. - This position is based at our Hyderabad office. - A 15 years full time education is required.
 
15 years full time education

Infra Tech Support Practitioner

Citi

<div>The Infrastructure Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. 
 
Responsibilities:<ul><li>
Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis</li><li>
Ensure successful completion of data loads and batch processing</li><li>
Participate in testing activities, including the creation and execution of basic test scripts</li><li>
Execute project plan task</li><li>
Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements</li><li>
Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions</li><li>
Exchange ideas and information in a concise and clear manner</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
0-2 years of experience in a Technology Infrastructure role</li><li>
Ability to communicate technical concepts to non-technical audience</li><li>
Ability to work with virtual and in-person teams, and work under pressure or to a deadline</li><li>
Effective written and verbal communication skills</li><li>
Effective analytic/diagnostic skills</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul> 
-
Job Family Group:
Technology
-
Job Family:
Infrastructure
-
Time Type:
Full time
-
Primary Location:
Fountain Valley California United States
-
Primary Location Full Time Salary Range:
$63,710.00 - $88,890.00 
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Anticipated Posting Close Date:
Nov 14, 2025
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Infrastructure Analyst - Officer

Emirates Flight Catering

Job Purpose: Maintenance &amp; support of end users facing IT infrastructure to provide high uptime of the IT infrastructure. The end users facing IT infrastructure includes Desktops, Printers, Local Area Network, emails and all MS Office software. The field support analysts play a critical role by supporting all end users to ensure continuous and smooth functioning of all these equipments and related software. These IT resources also provide maintenance and support to our PABX systems. These professionals are currently providing support to over 500 desktops, 250 printers and large number of users, using our PABX. The Field support analysts ensure that all users are able to effectively use the IT systems to carry out their business. Key Results Area : 1. Installing and configuring Windows 2000/XP/2003 desktops, MS Office Applications and other software packages. 2. Installs, configures, fine tune and maintains computers, networks, file and print servers, and other devices, adds or upgrades disk drives, Memory, CD ROM units, printers, and related equipment. 3. Configure users, emails, Internet, network devices, print servers, shared resources etc. 4. Troubleshoot and repair network connectivity, services, software, cabling and performance problems. 5. Troubleshoot and repair Time Keeping System software, hardware and connectivity problems 6. Provide basic instruction / guidance to staff in proper operations of installed systems to maximize the efficient and effective use of those systems. 7. Act both proactively and reactively to define and resolve hardware problems and recognize and implement opportunities for improved hardware services. 8. Assure the timely diagnosis and arranging for the repair of all company owned hardware equipment. 9. Troubleshoot and assist in the maintenance of PABX system. 10.Troubleshoot and assist in the installation and configuration of Cisco switches, routers, firewalls and other network devices. 11 Assist with the installation of new and/or upgraded hardware equipment and software. Education Qualification: a) Bachelor*s degree in engineering / technology or equivalent qualification in Computer Science. Certification from Microsoft or Cisco. (must have) b) Exposure to PLCs (preferred) Work Experience: a)Years of Experience: Minimum 4 years of experience b)Area of Experience: Maintaining network infrastructure, desktops, printers, MS Office products, Windows operating systems, Networking protocols, PABX and all other areas of Field support in a Microsoft / CISCO environment. Skills: 1.Should have excellent communication skills. 2.Strong interpersonal and problem-solving skills. 3.The ability to work effectively with staff across levels in a diverse environment.

FIELD SUPPORT ANALYST

Search 10000+ Infrastructure support specialist jobs near you this November. New roles added regularly across leading industries. Apply today.

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