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Keeta

<div>
 
 
 🚀 We&rsquo;re Hiring:
 
 
 Customer Service Manager of Business Process Innovation!
 
 🚀
 
 !
 
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 
 
 
 
 
 Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
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 Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
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 Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
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 Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
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 The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
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 Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
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 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
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 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
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 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
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 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
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 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
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 Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
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 Experienced in service process design, and have insignt in full service journey customer experience management
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 Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
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 Have a sense of service, able to think customer-centered.
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 Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
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 Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.
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 </ul>
 
 
 
 
 🚀 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 
 
 📍
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 📩 Interested? Apply now
 
</div>

Customer Service Manager of Business Process Innovation

Confidential Government

<div>
 
 
 About the Role
 
 
 
 We are seeking a
 
 highly motivated and creative Innovation Specialist
 
 to drive groundbreaking ideas, foster a culture of innovation, and identify opportunities to enhance our products, services, and business processes. The ideal candidate will combine strategic thinking with hands-on execution to turn innovative concepts into actionable solutions that drive business growth.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Idea Generation &amp; Exploration:
 
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 Research emerging trends, technologies, and market needs to identify opportunities for innovation.
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 Brainstorm and develop creative solutions to business challenges.
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 Conduct market and competitor analysis to stay ahead of industry trends.
 </li>
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 Innovation Execution:
 
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 Develop and refine innovative concepts into viable business solutions.
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 Collaborate with cross-functional teams (R&amp;D, marketing, engineering, etc.) to bring ideas to life.
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 Manage the innovation pipeline, from ideation to prototyping and scaling.
 </li>
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 Stakeholder Engagement:
 
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 Present and pitch innovative ideas to leadership and stakeholders.
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 Build partnerships with startups, academia, and industry experts to accelerate innovation.
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 Metrics &amp; Impact:
 
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 Track and measure the success of innovation initiatives.
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 Continuously refine strategies based on feedback and market changes.
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 </ul>
 
 
 Qualifications &amp; Skills
 
 
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 Education:
 
 Bachelor&rsquo;s degree in Business, Engineering, Design, or a related field (MBA or advanced degree preferred).
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 Experience:
 
 3+ years in innovation, product development, or a related field.
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 Skills:
 
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 Strong analytical and problem-solving abilities.
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 Excellent communication and presentation skills.
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 Familiarity with design thinking, lean startup methods, or agile innovation frameworks.
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 Ability to work independently and lead cross-functional teams.
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 </ul>
 
 
</div>

Innovation Specialist

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
The Senior Manager, Customer Experience and Innovation is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle &mdash; from design and construction through to operations.
This role will lead design thinking across transport projects and the integration of service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions. 
 
Key Responsibilities:<div><ul><li> 
Customer Experience Design</li></ul>
Define the end-to-end passenger journey vision and ensure that infrastructure, services, and digital systems are designed to optimize usability, inclusivity, safety, and satisfaction. Develop customer requirements and embed them into project briefs, contracts, and operational standards.</div><ul><li>Innovation Strategy</li></ul>
Define the use of new technologies, smart mobility solutions, and innovative practices (e.g., MaaS platforms, real-time data, contactless ticketing, AI-enabled analytics, and sustainable design) that enhance service quality and operational efficiency.<div><ul><li> 
Integration Across Project Lifecycle</li></ul>
Collaborate with design, engineering, construction, and operations teams to embed customer and innovation outcomes throughout planning, design reviews, build phases, and readiness for service. Ensure customer experience KPIs are tracked and delivered through commissioning and steady-state operations.</div><div><ul><li> 
Stakeholder Engagement</li></ul>
Act as the voice of the customer, engaging with a range of stakeholders to balance technical feasibility with passenger expectations. Ensure transparent communication and co-design where appropriate.</div><div><ul><li> 
Standards, Compliance &amp; Benchmarking</li></ul>
Align customer experience and innovation initiatives with international best practices (e.g., ISO service quality standards, universal design guidelines, and sustainability frameworks). Benchmark performance against global leaders in public transport. 
<ul><li>Performance &amp; Continuous Improvement</li></ul>
Design measurable CX and innovation metrics such as Customer Satisfaction Index, service reliability, accessibility, and digital adoption. Drive continuous improvement cycles to adapt to evolving customer needs and emerging technologies. 
 
Required Skills &amp; Attributes 
<ul><li>Strong background in transport planning, infrastructure delivery, or service operations with a focus on user-centered design.</li><li>Deep understanding of customer experience frameworks, transport modelling, and behaviour change levers.</li><li>Proven ability to lead innovation programs and manage cross-disciplinary teams.</li><li>Skilled in stakeholder engagement and negotiation across public, private, and community sectors.</li><li>Future-focused mindset with expertise in digital transformation, sustainability, and smart cities</li></ul></div>
Requirements
Qualifications:
Bachelor&rsquo;s degree. Master&rsquo;s degree in service design, Innovation Management, Transport Planning, or similar preferred
Years of Experience:
10+ years of experience in customer experience strategy and innovation, ideally within the GCC.</div>

Senior Manager - Customer Experience Design and Innovation (CDU3) - 20005766

TAWANTECH

<div><h3 class="jobSectionHeader">Job Purpose</h3>
The Technical Lead &ndash; Innovation Expert will be responsible for leading software development teams while driving innovation in solutions, processes, and technologies. This role combines technical leadership with a strong focus on introducing new ideas, tools, and methodologies that enhance efficiency, scalability, and customer value.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Lead, mentor, and guide development teams in delivering high-quality software solutions.
</li><li>Act as a bridge between business needs and technical execution, ensuring alignment with innovation goals.
</li><li>Drive the adoption of modern architectures (e.g., Microservices, Cloud-native) and emerging technologies.
</li><li>Collaborate with Scrum Masters and Product Owners to ensure Agile delivery with continuous improvement.
</li><li>Identify opportunities for innovation in products, processes, and workflows.
</li><li>Pilot new technologies, tools, or frameworks and assess their potential for adoption.
</li><li>Oversee code quality, reviews, and technical best practices.
</li><li>Collaborate with cross-functional teams to integrate innovative ideas into production systems.
</li><li>Prepare technical documentation and innovation roadmaps.
</li><li>Contribute to digital transformation initiatives and modernization projects.
</li></ul>Requirements<h3 class="jobSectionHeader">
Qualifications</h3><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.
</li><li>8+ years of experience in software development, with at least 3 years in a leadership role.
</li><li>Proven track record of leading development teams and Agile projects.
</li><li>Strong expertise in Java, Spring Boot, Microservices, APIs, and related frameworks.
</li><li>Hands-on experience with DevOps, CI/CD, Cloud platforms (AWS/Azure), and automation.
</li><li>Exposure to innovation practices such as Design Thinking, Rapid Prototyping, or PoC development.
</li><li>Excellent problem-solving and decision-making skills.
</li><li>Strong communication skills in English (Arabic is a plus).
</li></ul><h3 class="jobSectionHeader">Core Competencies</h3><ul>
<li>Leadership &amp; Team Management
</li><li>Innovation &amp; Creativity
</li><li>Agile &amp; Scrum Collaboration
</li><li>Technical Architecture &amp; Solution Design
</li><li>Problem-Solving &amp; Analytical Thinking
</li><li>Continuous Improvement</li></ul></div>

Technical Lead - Innovation Expert

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We&rsquo;ve got what you&rsquo;re looking for.
Job Description:
Parsons is looking for an amazingly talented Senior Manager Permitting Systems and Innovation to join our team! In this role you will get to lead the design, implementation, and continuous improvement of Qiddiya&rsquo;s digital permitting platforms and innovation initiatives.
What You'll Be Doing:
<ul><li>Drive the strategy and delivery of Qiddiya&rsquo;s digital permitting systems.
</li><li>Introduce innovative solutions to streamline permitting workflows and enhance transparency.
</li><li>Manage permitting platforms (Unifier, Aconex, etc.) and develop reporting dashboards.
</li><li>Collaborate with internal teams and external authorities to align requirements.
</li><li>Lead a team of digital permitting specialists and drive adoption across Qiddiya.
</li></ul>What Required Skills You'll Bring:
<ul><li>Master&rsquo;s or Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
</li><li>12+ years of experience in permitting, project management, or digital systems implementation, ideally within large-scale urban development or government sectors.
</li><li>Strong expertise in permitting software platforms (Oracle Unifier, Aconex, or equivalent).
</li><li>Proven track record of delivering digital transformation projects.
</li><li>Strong analytical, problem-solving, and stakeholder management skills.
</li><li>Fluent in English; Arabic proficiency is an advantage.
</li></ul>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .</div>

Senior Manager Permitting Systems and Innovation (Saudi National)

<div>Join us at Qiddiya, the future capital of entertainment, sports, and culture in Saudi Arabia. As one of the Kingdom&rsquo;s most ambitious Vision 2030 giga-projects, Qiddiya is reimagining what&rsquo;s possible &mdash; from world-class theme parks and arenas to immersive arts, motorsports, and outdoor adventures. Our mission is to create unforgettable experiences while driving economic growth and national talent development. At Qiddiya, innovation meets purpose, and every role contributes to shaping a vibrant new lifestyle destination. We are building more than just a city &mdash; we are building a legacy for generations to come. If you're driven by impact, creativity, and challenge, there&rsquo;s a place for you here. Explore our current opportunities and be part of something extraordinary.<h3 class="jobSectionHeader">
Objective / Purpose</h3>
The Project Director &ndash; Digital Delivery &amp; Innovation will lead Qiddiya&rsquo;s strategy to position the organization at the forefront of digital innovation in project development and delivery. This role ensures that emerging technologies, digital platforms, and data-driven methodologies are embedded across all business units and delivery functions, enhancing efficiency, transparency, and decision-making in alignment with Qiddiya&rsquo;s ambitious growth and Vision 2030 objectives.<h3 class="jobSectionHeader"> 
Technical Responsibilities</h3>
1. Define and oversee Qiddiya&rsquo;s digital delivery strategy, ensuring integration with all phases of the project lifecycle from planning to operations.
2. Lead innovation initiatives in collaboration with business units, embedding digital solutions to improve design management, project monitoring, reporting, and stakeholder collaboration.
3. Coordinate with the relevant departments on BIM, Digital Twin, and GIS initiatives to ensure alignment with delivery needs, while leading the development and deployment of efficiency-driven digital tools (dashboards, automated reporting, cost and schedule monitoring, AI-enabled analytics) that directly support project delivery excellence.
4. Drive adoption of data analytics, AI, and predictive tools to enhance decision-making, schedule optimization, and cost control.
5. Partner with the DFMA/Modular Project Director to align digital tools with MMC/DFMA implementation, ensuring synergy between physical and digital innovation.
6. Develop and implement digital governance policies, ensuring compliance with Qiddiya&rsquo;s standards and Saudi national digital transformation requirements.
7. Coordinate with Central Procurement and IT on the evaluation, acquisition, and implementation of digital delivery platforms and technology service providers, ensuring best-fit solutions are adopted.
8. Coordinate training and knowledge-sharing programs to upskill Qiddiya staff, delivery partners, and contractors on digital tools and best practices.
9. Benchmark international best practices in digital delivery and innovation, tailoring adoption to Qiddiya&rsquo;s large-scale program requirements.
10. Manage risks and cybersecurity considerations related to digital platforms and project data.
11. Support the Strategic Delivery Unit &ndash; Delivery Partnerships Lead in embedding innovation as a core enabler of delivery excellence.
12. Pilot and scale innovative digital solutions, ensuring lessons learned are institutionalized across Qiddiya.
Requirements<ul><li>Degree: Master&rsquo;s or Bachelor&rsquo;s degree in Civil Engineering, Construction Technology, Computer Science, Data Science, or related discipline.</li><li>Experience: 15&ndash;20 years in digital delivery, project technology, or innovation management within large-scale development programs, with at least 7&ndash;10 years in leadership roles.</li><li>Licenses / Certifications:</li></ul>
o PMP, PgMP, or equivalent program management certification.
o BIM Management, Digital Twin, or equivalent advanced certification desirable.
o Training in AI, Data Analytics, or Smart City frameworks advantageous.<ul><li>Skills: Strong leadership and change management skills; proven ability to embed digital solutions in complex organizations; expertise in stakeholder engagement, system integration, and cross-functional coordination.</li></ul></div>

Senior Director - Digital Delivery (SDU4) - 20005187

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project &mdash; it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up &mdash; Qiddiya is calling 
Objective / Purpose
The Project Director &ndash; Modular/DFMA and R&amp;D Initiatives will lead Qiddiya&rsquo;s strategy for the implementation of Modern Methods of Construction (MMC), including Design for Manufacture and Assembly (DFMA) and modular construction across large-scale, complex projects. This role ensures that Qiddiya remains at the forefront of construction innovation, establishing robust methodologies, fostering strong supply chain partnerships, and embedding DFMA best practices across the Development and Delivery functions. 
Technical Responsibilities<ul>
<li>Define, implement, and oversee Qiddiya&rsquo;s DFMA and modular construction strategy in alignment with the organization&rsquo;s delivery objectives.</li>
<li>Lead research and development (R&amp;D) initiatives to evaluate emerging MMC technologies and recommend adoption pathways tailored to Qiddiya&rsquo;s portfolio.</li>
<li>Provide technical leadership and subject matter expertise to business units and delivery partners on the integration of DFMA principles in project planning, design, and execution.</li>
<li>Establish and manage a framework for evaluating suppliers, manufacturers, and technology providers within the DFMA/MMC ecosystem.</li>
<li>Collaborate with design, engineering, and construction teams to embed DFMA principles from concept through delivery, ensuring measurable efficiencies in time, cost, and quality.</li>
<li>Develop policies, procedures, and technical guidelines for modular and prefabricated construction within Qiddiya&rsquo;s delivery governance system.</li>
<li>Coordinate knowledge-sharing sessions and training initiatives across internal teams and delivery partners to build organizational DFMA capability.</li>
<li>Monitor international MMC/DFMA trends, benchmarking against global best practices, and apply insights to Qiddiya&rsquo;s development program.</li>
<li>Identify and mitigate risks associated with modular and prefabricated construction methodologies.</li>
<li>Act as the primary liaison with specialized consultants, industry experts, and academic partners in advancing DFMA and MMC innovation.</li>
<li>Support the Strategic Delivery Unit &ndash; Delivery Partnerships Lead in strategic planning, ensuring modular/R&amp;D initiatives are integrated into the broader Delivery Partnerships roadmap.</li>
<li>Oversee pilot projects showcasing MMC/DFMA innovation, capturing lessons learned for replication across the portfolio.</li>
</ul>Requirements<ul>
<li>Degree: Master&rsquo;s or Bachelor&rsquo;s degree in Civil Engineering, Construction Management, Architecture, or related field.</li>
<li>Experience: Minimum 15&ndash;20 years in large-scale project delivery with at least 7&ndash;10 years in DFMA, MMC, or modular construction leadership roles.</li>
<li>Licenses / Certifications:</li>
<li><ul><li>Chartered Engineer (CEng), PMP, or equivalent professional certification preferred.</li>
<li>Specialized training in modular construction, prefabrication, or DFMA methodologies desirable.</li>
</ul></li><li>Skills: Strong leadership, stakeholder management, negotiation, and change management capabilities; proven track record in innovation adoption and cross-functional delivery.</li></ul></div>

Senior Director - Modular/DFMA and R&D Initiatives (SDU4) - 20005188

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