project manager

marketing manager

planning manager

product manager

design manager

innovation manager

Valleysoft

<div>Valleysoft is a prominent IT services provider dedicated to delivering innovative solutions that reshape business processes in a digital landscape. We are passionate about helping organizations navigate their transformation journeys and optimize their IT frameworks for enhanced productivity and efficiency.
We are currently seeking an accomplished SIAM (Service Integration and Management) Innovation Manager to join our team. The SIAM Innovation Manager will be responsible for driving the development and implementation of innovative SIAM strategies and initiatives that align with our clients' business objectives. You will play a pivotal role in coordinating a seamless integration of services across various providers, ensuring that our clients experience optimal service delivery and value.
As a key player in our SIAM practices, you will leverage your expertise in service integration and management, alongside your ability to think creatively, to foster continuous improvement and innovation in service delivery models. If you are a strategic leader with a strong background in IT service management and a passion for innovation, we want to hear from you!<h3 class="jobSectionHeader">
Responsibilities:</h3><ul>
<li>Lead the development and execution of innovative SIAM strategies that meet the needs of clients.</li>
<li>Collaborate with stakeholders across various service providers to ensure seamless service integration and delivery.</li>
<li>Foster a culture of continuous improvement by identifying opportunities for innovation within service management processes.</li>
<li>Monitor industry trends and emerging technologies to drive innovation in SIAM practices.</li>
<li>Facilitate workshops and discussions to engage stakeholders in developing innovative solutions.</li>
<li>Ensure effective communication and transparency between all parties to foster collaborative partnerships.</li>
<li>Develop and implement performance metrics to evaluate the success of SIAM initiatives.</li>
<li>Provide training and support to internal teams and clients regarding SIAM methodologies and best practices.</li>
</ul>Requirements<ul>
<li>
Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.</li>
<li>7+ years of experience in IT service management or service integration and management.</li>
<li>Proven track record of leading innovation initiatives within service management frameworks.</li>
<li>Strong understanding of SIAM principles, methodologies, and best practices.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Experience managing cross-functional teams and facilitating collaborative projects.</li>
<li>Exceptional analytical and problem-solving abilities.</li>
<li>Ability to drive change and influence stakeholders at all levels.</li>
<li>Relevant certifications in IT service management or SIAM (e.g., ITIL, MSP) are a plus.</li>
<li>Ability to understand customer needs and translate them into impactful SIAM strategies&#12290;</li>
</ul>
Skills
This strategic role is the key to the Continual Improvement practice. The manager identifies and drives the implementation of automations and process improvements across the entire ecosystem. They champion a culture of innovation to ensure the SIAM model delivers greater value over time, aligning with the &quot;Improve&quot; value chain activity.</div>

SIAM Innovation Manager

Ericsson

<div><div><div><div><h2 class="jobSectionHeader">Join our Team</h2>
</div><div>
About this opportunity: 
In our quest to empower our delivery workforce and promote efficiency, Ericsson is seeking an individual to join us in the role of Field Innovation Manager. This position will entail developing and implementing delivery models, frameworks and methodologies within the Service Delivery department, with a goal of creating an environment conducive to global efficiency and profitable growth. 
What you will do:<div><ul><li> 
Innovation in giving ideas/solutions for better efficiency in rollout.</li><li>Work closely with field delivery to read and get problems clearly.</li><li>Manage and support the Service Delivery team, fostering a conducive work environment.</li><li>Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.</li><li>Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.</li><li>Oversee competence management by enabling competence build-up through career paths, training, education, and certification.</li><li>Strict adherence to compliance guidelines including group directives, legal and financial directives, frameworks, processes, tools, data security and privacy, as well as global and local environmental and occupational health and safety regulations (E+OHS).</li></ul></div> 
What you will bring:<div><ul><li> 
7+ years of experience</li><li>Change and improvement management.</li><li>Audit and assessment.</li><li>Risk management.</li><li>Process management.</li><li>Negotiation skills.</li><li>Performance management DGS.</li><li>Problem solving.</li><li>Management of service delivery framework.</li><li>Knowledge sharing and Collaboration Skills.</li><li>Data analytics.</li><li>Financial acumen.</li><li>Machine learning concepts.</li><li>Skills taxonomy management.</li><li>AI concepts.</li><li>Ericsson portfolio.</li></ul></div></div></div></div>
Why join Ericsson?
At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
 
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Flexible
Req ID: 774728</div>

Field Innovation Manager

Keeta

<div>
 
 
 🚀 We&rsquo;re Hiring:
 
 
 Customer Service Manager of Business Process Innovation!
 
 🚀
 
 !
 
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 
 
 
 
 
 Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
 </li>
 <li>
 Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
 </li>
 <li>
 Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
 </li>
 <li>
 The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
 </li>
 <li>
 Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
 </li>
 <li>
 Experienced in service process design, and have insignt in full service journey customer experience management
 </li>
 <li>
 Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
 </li>
 <li>
 Have a sense of service, able to think customer-centered.
 </li>
 <li>
 Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
 </li>
 <li>
 Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.
 </li>
 </ul>
 
 
 
 
 🚀 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 
 
 📍
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 📩 Interested? Apply now
 
</div>

Customer Service Manager of Business Process Innovation

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
Contributes to the development of the vision and strategy for the design and innovation of customer experiences across all transport modes. This role combines service design, innovation frameworks, and customer-centric thinking to drive excellence in transport experiences from concept to implementation.
Essential Duties and Responsibilities:<ul>
<li>
Develop and lead a holistic customer experience design strategy aligned with business goals.</li>
<li>Introduce and oversee innovative initiatives to enhance multimodal journeys.</li>
<li>Apply design thinking, service design, and systems mapping to develop new customer touchpoints.</li>
<li>Work with stakeholders across operations, digital, and planning to ensure seamless integration of CX initiatives.</li>
<li>Oversee customer journey mapping, persona development, and voice-of-customer research programs.</li>
<li>Mentor a small team in driving user-centered design approaches and innovation labs.</li>
</ul>
Requirements
Qualifications:<ul><li>
Bachelor&rsquo;s degree.
</li></ul>Years of Experience:<ul>
<li>
2+ years of experience in guest experiences, ideally within the GCC.
</li><li>Understanding in the creation of guest experiences.</li></ul></div>

Specialist - Customer experience design & Innovation (CDU3) - CDUP 2063

Confidential Government

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The
 
 GM of Institutional Excellence &amp; Operations
 
 is responsible for leading the development and implementation of frameworks, methodologies, and systems that enhance operational performance, quality, and institutional excellence within the Authority.
 
 
 This role combines both
 
 strategic and operational responsibilities
 
 , ensuring alignment between institutional excellence initiatives, quality management, and day-to-day operations across all departments. The position aims to drive continuous improvement, operational efficiency, and service excellence in line with the Authority&rsquo;s strategic objectives and Vision 2030.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Institutional Excellence &amp; Quality Management
 
 
 <ul>
 <li>
 Develop and implement the Authority&rsquo;s
 
 institutional excellence framework
 
 based on best international standards (EFQM, ISO, or similar).
 </li>
 <li>
 Lead quality management programs to ensure consistent service delivery and operational excellence.
 </li>
 <li>
 Establish and monitor
 
 Key Performance Indicators (KPIs)
 
 to measure organizational performance.
 </li>
 <li>
 Manage internal audits, performance assessments, and excellence awards submissions.
 </li>
 <li>
 Oversee the preparation of performance dashboards and reports for senior management.
 </li>
 <li>
 Identify improvement opportunities.
 </li>
 </ul>
 
 
 Operations &amp; Process Improvement
 
 
 <ul>
 <li>
 Develop and enhance
 
 standard operating procedures (SOPs)
 
 across key operational areas.
 </li>
 <li>
 Lead initiatives for
 
 process re-engineering
 
 and optimization to improve efficiency and reduce waste.
 </li>
 <li>
 Oversee operational governance and ensure compliance with internal and external regulations.
 </li>
 <li>
 Support departments in identifying operational challenges and implementing effective solutions.
 </li>
 <li>
 Drive a culture of performance, accountability, and continuous improvement across all teams.
 </li>
 </ul>
 
 
 Strategic Alignment &amp; Leadership
 
 
 <ul>
 <li>
 Ensure that operational and excellence initiatives are aligned with the Authority&rsquo;s strategic plan.
 </li>
 <li>
 Collaborate with directors and managers across departments to embed best practices in performance and quality.
 </li>
 <li>
 Lead and mentor teams within excellence, performance management, and operations.
 </li>
 <li>
 Prepare strategic and progress reports for senior leadership and external stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Engineering, Business Administration, Quality Management
 
 , or related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 Minimum of
 
 10 years of experience
 
 in institutional excellence, operations management, or performance management &mdash; including
 
 at least 4 years in a leadership role
 
 .
 </li>
 <li>
 Professional certifications such as
 
 EFQM Assessor, ISO Lead Auditor, or PMP
 
 are preferred.
 </li>
 <li>
 Fluency in
 
 Arabic and English
 
 (written and spoken).
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong knowledge of
 
 institutional excellence frameworks
 
 and performance management systems.
 </li>
 <li>
 Proven ability to manage and optimize
 
 operational processes
 
 .
 </li>
 <li>
 Excellent analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 Ability to lead cross-functional teams and drive organizational change.
 </li>
 <li>
 Exceptional communication and stakeholder engagement skills.
 </li>
 <li>
 Experience in governmental or semi-governmental environments is an advantage.
 </li>
 </ul>
 
 
</div>

General Manager of Institutional Excellence & Operations

هيئة التأمين | Insurance Authority

<div>
 
 
 Job Overview
 
 
 
 This role is conducted within the vision, mission, and strategic plan of the Insurance Authority. The Expert of InsurTech and Innovation accelerate the Authority&rsquo;s digital-transformation agenda by injecting deep research, technical rigor, and strategic foresight into emerging insurance technologies. Reporting to the Manager of InsurTech and Innovation, this role will serve as the Authority&rsquo;s subject-matter catalyst, converting global market intelligence into actionable pilots and sector-wide enablers. By orchestrating evidence-based evaluations, regulatory-aligned experiments, and multi-stakeholder collaborations, the incumbent guides data-driven policy formation and scalable solution deployment. The position ultimately safeguards customer interests and sustainable market growth while elevating the Authority&rsquo;s leadership within the regional InsurTech ecosystem.
 
 
 
 
 
 
 Responsibilities and Tasks
 
 
 <ul>
 <li>
 Analyze global InsurTech trends, business models, and emerging technologies to generate actionable insights that inform divisional roadmaps and policy proposals.
 </li>
 <li>
 Design and maintain comparative benchmark dashboards on digital insurance innovation, customer adoption metrics, and venture-capital flows for use by middle management.
 </li>
 <li>
 Evaluate the technical feasibility, scalability, and risk profile of proposed InsurTech solutions, providing evidence-based recommendations to the Manager of InsurTech &amp; Innovation.
 </li>
 <li>
 Translate approved innovation concepts into detailed pilot charters, user-story maps, and minimum-viable-product specifications.
 </li>
 <li>
 Coordinate cross-functional workstreams, vendors, and sandbox participants to ensure pilots are implemented on time, within scope, and in compliance with Authority standards.
 </li>
 <li>
 Conduct post-pilot analyses, synthesize lessons learned, and recommend iteration pathways to enhance solution readiness for market deployment.
 </li>
 <li>
 Act as a subject-matter interface with start-ups, accelerators, and venture investors to source high-potential use cases aligned to sector needs.
 </li>
 <li>
 Prepare and deliver technical briefings, demo-day evaluations, and advisory clinics that support external innovators in navigating regulatory expectations.
 </li>
 <li>
 Collaborate with peer divisions&mdash;such as Licensing, Supervision, and ICT&mdash;to align innovation initiatives with broader sector-development objectives.
 </li>
 <li>
 Draft risk assessments, data-protection checklists, and compliance artefacts to ensure innovation projects adhere to regulatory and cyber-security requirements.
 </li>
 <li>
 Compile monthly progress dashboards and evidence packs, enabling the Manager to report KPIs and decision-point material to divisional steering committees.
 </li>
 <li>
 Develop practitioner guides, FAQs, and technical playbooks that codify best practices for digital insurance innovation across the Authority.
 </li>
 <li>
 Mentor junior specialists by reviewing analytic methodologies, strengthening quality assurance, and fostering a culture of continuous improvement within the team.
 </li>
 <li>
 Perform other job duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Job requirements
 
 
 
 
 
 
 
 Educational Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Finance, Economics, Insurance, Strategic Management, or related field
 </li>
 <li>
 Master&rsquo;s degree preferred
 </li>
 </ul>
 
 
 
 
 
 Certifications
 
 
 <ul>
 <li>
 Relevant Professional Certificate is preferred
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 5+ years with bachelor&rsquo;s degree
 </li>
 <li>
 Position relevant experience is required.
 </li>
 </ul>
 
 
 
 
 
 Core competencies
 
 
 <ul>
 <li>
 Ethics &amp; Integrity
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Collaboration &amp; Horizontality
 </li>
 <li>
 Personal Competence
 </li>
 <li>
 Analysis and Problem Solving
 </li>
 </ul>
</div>

Expert of InsurTech & Innovation

B3 International

<div>
 
 
 Company Description
 
 
 
 B3 International is a leading manufacturer of copper and optical fiber cables, providing the backbone for global connectivity and telecommunications. With a strong focus on innovation, we design and deliver advanced cable solutions that meet the growing demands of communication networks, industrial environments, and building management systems worldwide. Our world-class manufacturing facilities in Europe ensure consistent quality, reliability, and efficiency, enabling us to serve a truly global supply chain. B3 International combines cultivated expertise with cutting-edge innovation to become a recognized global partner and an enabler of connectivity, safety, and innovation across the globe.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Channel Sales Manager located in Riyadh. The Channel Sales Manager will be responsible for managing and developing relationships with channel partners, driving sales through these partnerships, and achieving sales targets. The role involves identifying and onboarding new channel partners, providing support and training to partners, and collaborating with internal teams to ensure customer satisfaction and smooth sales processes. The Channel Sales Manager will also be responsible for creating and implementing sales strategies, monitoring sales performance, and reporting on key metrics.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience in Channel Sales and working with Channel Partners
 </li>
 <li>
 Strong Sales and Sales Management skills
 </li>
 <li>
 Excellent Customer Service skills
 </li>
 <li>
 Proven track record of achieving sales targets and driving revenue growth
 </li>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Ability to work independently and collaboratively with internal and external stakeholders
 </li>
 <li>
 Bachelor's degree in Engineering
 </li>
 <li>
 Experience in the telecommunications or cable manufacturing industry is a plus
 </li>
 </ul>
</div>

Channel Sales Manager

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