installation manager

Don Hembree Heating & Air Conditioning, Inc.

Hembree Heating &amp; Air is an award winning, multi-generation family owned and operated HVAC company. We take great pride in being integrity filled in all that we do, putting people over profits, and being an amazing place to work all while supporting our community every chance we can.The HVAC Install Manager is tasked with providing direction, motivation, execution, leadership, and management of the HVAC Install Department. The HVAC Install Manager deploys all personnel, resources, and discipline to see that all HVAC units, equipment, ductwork, IAQ products, and accessories are professionally installed according to manufacturer&rsquo;s specifications and code by following the installation manuals in addition to ensuring complete customer satisfaction.Activities:<ul><li>Operate department within budgetary constraints</li><li>Track costs on all jobs in the department</li><li>Ensure all work and services performed by the HVAC Install Department meets customer requirements, expectations, and company policies</li><li>Oversee the operations of the HVAC Install Department</li><li>Route the HVAC Installers and HVAC Install Apprentices daily</li><li>Achieve all installation department KPIs</li><li>Ensure each safety program is in effect and followed by all HVAC Installers and HVAC Install Apprentices</li><li>Lead install department training program</li><li>Communicate with HVAC Installers and HVAC Install Apprentices to handle questions and problems</li><li>Ensure all equipment is installed according to installation manual, manufacturer&rsquo;s instructions and city/county codes</li><li>Attend leadership meetings to continually improve abilities</li><li>Review all invoices from the prior day and ensure all required signatures and approvals are there as well as, recording P.O.s, payments collected, invoices emailed to the customer, and all company policies and procedures followed</li><li>Work with equipment specialists to schedule installs and quotes as needed</li><li>Recruit, interview, and train Installers and Installer Apprentices</li><li>Order equipment (units, crane, metal, coils, IAQ, anything else necessary to complete the job right the first time)</li><li>Learn and understand the Hembree installation process</li><li>Follow through on all customer requests through to completion</li><li>Manage all sub-contractors hired to ensure clients&rsquo; expectations are exceeded (drywall, landscaping, roofing, etc.)</li><li>Visit customers sites to ensure customer satisfaction during the installation and then again for the post job inspection</li><li>Review all client concerns and ensure that they are brought to successful conclusion in a timely manner</li><li>Oversee install inventory and maintain the warehouse/shop</li><li>Implement a quality control process to ensure customers&rsquo; equipment is working according to manufacturer specifications to achieve satisfactory call back rate</li></ul>Requirements:<ul><li>Successful completion of a drug screening and background check</li><li>Clean driving record</li><li>High School Education or greater</li><li>Preferred 5 or more years of experience in a supervisory position</li><li>5 or more years of experience in HVAC installation</li><li>EPA Certification</li><li>Professional appearance</li><li>Able to communicate effectively in written and spoken English</li><li>Able to read specs and blueprints and develop installation plans</li><li>Deep understanding of the HVAC industry</li><li>Able to work on roofs, in attics, and crawl spaces</li></ul>Job Type: Full-timePay: $60,000.00 - $110,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Relocation assistance</li><li>Vision insurance</li></ul>Work Location: In person

HVAC Installation Manager

The Home Depot

<div>Position Purpose:
The Branch Installation Manager HDE-HDI (BIM) is responsible for managing installation operations for two independent businesses and their respective job flow processes. The installed products for Home Depot Exteriors (HDE) involves windows and exterior doors while the installed products for Home Depot Interiors (HDI) involves cabinet refacing, countertop, backsplash, home organization (e.g. closet &amp; garage), and bath acrylic liners. Each business requires management of different job flow process methods with HDI operating in a decentralized job management model and HDE operating in a centralized model. The BIM also manages the warehouse and field installation teams including assistant install managers in HDI and installation service managers in HDE with different job duties tied to their respective business. Direct report team duties include job site pre-installation inspections, job in-process site audits, post install services, sourcing 3rd party installers, 3rd party installer compliance, and 3rd party installer line-reviews. Accountabilities include meeting or exceeding installed revenue targets, customer satisfaction install targets, margin, cycle time, backlog conversion, and leading through the THD values to ensure the branch is operating as an engaged team supporting our customers. 
Key Responsibilities:<ul><li>
30% - Drives Results - Drives results through standardized processes that create a strong customer experience, efficient job management practices, sourcing and onboarding skilled 3rd party labor crews, resolving customer install concerns, and leading an associate install team to meet their installed revenue targets. Responsible for delivering on job management and operational efficiencies to support install targets and to meet or exceed customer experience targets as measured by VOC. Partners with teams in the HDE Branch Support Center (BSC) on service and warranty tasks.</li><li>
40% - Performance standards - Responsible for meeting/exceeding performance standards related to: gross margin, EBIT, install labor rates, installed revenue, installation cycle time, ( Installation Voice Of the Customer) iVOC , customer care complaint rates, targets, timely post-sale project measurements, concessions, and open services. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.</li><li>
30% - Team Management - Manages team of District Installation Managers in HDE, District Installation Managers in HDI Warehouse associates in HDE-HDI, Install Coordinators HDI, Area Install Managers in HDE-HDI and Install Coordinators in HDE. Responsible for hiring, training, coaching/mentoring, performance management and termination actions. Ensures site and warehouse safety standards are in compliance with THD, state, and federal regulations.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Position Reports to Field Director of Services.</li><li>
Position has 5+ direct reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).</li></ul> 
Working Conditions:<ul><li>
Typically, in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of Tableau</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Experience in a retail environment, home improvement industry, or general construction industry</li><li>
Prior experience working with subcontractors</li></ul>
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
7</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
4+ years of previous leadership experience</li></ul> 
Preferred Leadership Experience:<ul><li>
5+ years of previous leadership experience</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Business Insights</li><li>
Drives Vision and Purpose</li><li>
Builds Effective Teams</li><li>
Plans and Aligns</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Branch Installation Manager

<div>Position Purpose:
The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog. 
Key Responsibilities:<ul><li>
35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues</li><li>
25% Job Process Support - Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions. Assists in supporting branch operations and efficient movement of jobs</li><li>
40% Operations - Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers. Manages intake of service tickets and schedules services with customer, as necessary</li></ul> 

Direct Manager/Direct Reports:<ul><li>
This position reports to the District Installation Manager</li><li>
This position has 0 Direct Reports</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background</li><li>
Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
1</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Self- motivated and must have initiative to complete tasks with little or no direction</li><li>
Strong communication skills, both written and verbal</li><li>
Strong organizational skills and attention to detail and ability to work in a fast paced environment</li><li>
Computer skills with proficiency in Microsoft Office</li><li>
Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time</li></ul></div>

Installation Coordinator

Search 10000+ Installation manager jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 installation manager jobs Near Me

HVAC Installation Manager

Branch Installation Manager

Installation Coordinator

Installation Coordinator

Installation Coordinator

Installation Coordinator

Installation Coordinator