insurance claims specialist

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A leading composite insurance provider in the UAE, operating in Dokki, Giza, with nearly five decades of excellence, offering comprehensive insurance solutions across health, life, motor, and general lines. The organization operates across all Emirates and Oman, serving over 800,000 clients through a strong network of branches, brokers, bancassurance partners, and digital channels. Renowned for its financial strength and service excellence, it continues to set the benchmark for customer satisfaction and innovation in the regional insurance market.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 The Motor Claims &ndash; Recoveries Executive
 
 is responsible for managing and executing the recovery of motor insurance claims from third-party insurance companies and through legal channels where applicable. The role ensures that recovery targets and timelines are achieved in accordance with defined standards, actuarial expectations, and company procedures while maintaining high accuracy and compliance levels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Register third-party vehicle damage claims with appropriate reserves in the system.
 </li>
 <li>
 Identify and flag potential fraudulent claims for further investigation.
 </li>
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 Monitor and achieve target Turnaround Times (TATs) in the recovery process across key activities.
 </li>
 <li>
 Respond promptly to notifications and communications received from third-party insurers.
 </li>
 <li>
 Examine and settle third-party insurer (TPI) claims within the defined TATs.
 </li>
 <li>
 Record and book all recovered claims accurately and within set timelines.
 </li>
 <li>
 Follow up regularly with third-party insurance companies to ensure successful claim recoveries.
 </li>
 <li>
 Manage periodic (monthly/quarterly) exchanges and reconciliations with insurance companies.
 </li>
 <li>
 Coordinate with internal departments such as Legal, Finance, Motor Assessment, and Motor Settlement to resolve claim-related issues.
 </li>
 <li>
 Handle rejected, legal, and personal recovery claims efficiently, ensuring compliance with internal processes and legal requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree required.
 </li>
 <li>
 Minimum of 2 years of experience in the motor claims department, with exposure to recoveries and third-party claim handling.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Effective negotiation and follow-up skills.
 </li>
 <li>
 Ability to work collaboratively with internal and external stakeholders.
 </li>
 <li>
 
 Knowledge of motor claims recovery processes and documentation.
 
 </li>
 <li>
 Problem-solving and discrepancy resolution.
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 Data entry and record-keeping accuracy.
 </li>
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 Ability to build rapport and maintain professional relationships with third-party insurers.
 </li>
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 Customer service and internal stakeholder support.
 </li>
 <li>
 Familiarity with insurance systems and recovery workflows.
 </li>
 <li>
 Proficient in Microsoft Office applications (Word, Excel, Outlook).
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
</div>

Claims Specialist

Interactive Insurance Brokers LLC

An insurance brokerage firm in Dubai is seeking a Claims Operations Supervisor for Pet Insurance to manage claims processing and oversee departmental operations. The ideal candidate will have veterinary clinic experience, excellent communication skills, and a strong customer service orientation. Responsibilities include educating pet owners, managing the claims process, and training sales teams on pet insurance products.

Pet Insurance Claims Operations Leader - Dubai

The Graduate Recruitment Specialist Ltd. Web

Everyone has a voice and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company's success ensures they keep true to their ethos.NATURE OF BUSINESS:Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client's third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process.Company Accreditations:The Client is passionate about training within their organisation. Their employees can progress their professional qualifications and continually develop their skills within the industry.With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference.They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.Our client has split their intervention team in two due to business growth - SME (Subject Matter Experts) and normal intervention. For the SME side of the team, they are looking to bring someone into the business able to investigate circumstances around a claim. This would be for high value claims.Our client is looking to recruit a high calibre professional with excellent communication and investigative skills. You will be someone who is comfortable talking to people from all backgrounds and levels and be able to adapt accordingly. You will be looking to establish a permanent career within the team and be part of the exciting future of this organisation.As a member of this team, you will be allocated cases to investigate, dealing with a range of different clients. You will be required to investigate each case and ensure you have all the data correct, this will involve communication with the client, being able to listen and ask the right questions.If you are looking for a challenging business focused role that requires excellent attention to detail and offers variety, progression routes and training with a dynamic environment this is a role to be considered. Skills Required <ul><li>Proven client/customer focused experience in an office environment</li><li>Experience in the insurance sector</li><li>Ability to investigate and actively listen</li><li>The ability to work when required in a fast -paced environment</li><li>Emotionally intelligent</li><li>Experience dealing with customers over the telephone</li><li>Ability to work to deadlines</li><li>Personable and approachable</li><li>Ability to communicate effectively on all levels</li><li>Excellent attention to detail</li><li>IT literate and able to pick up new systems</li><li>Ability to work on own initiative and manage own workload as well as add real value to the team</li><li>Excellent progression.</li><li>Company pension which increases with time served</li><li>An industry leading maternity policy</li><li>£500 wellbeing payment at annual review</li><li>Loyalty bonus at milestone years</li><li>Support to continue training and paid for professional qualifications</li><li>Access to a Rising Stars programme and equal support for mental and physical wellbeing.</li></ul>HOURS OF WORK: 8.45 - 5.00pm Monday to Friday with a break for lunchHOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.Please complete the below web submission form and a consultant will be in touch soon.

Subject Matter Expert - Claims

Steadfast Group Ltd.

Overview Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.We are leaders of the general insurance broking and underwriting industry, and we lead from the front. About the Opportunity An exciting opportunity has become available for a passionate and detail-oriented Motor Claims Consultant to join our dynamic claims team. In this role, you'll manage Motor claims from end to end, working across a diverse portfolio that includes both intermediated and direct customers.This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. You'll play a key role in ensuring claims are handled efficiently, professionally, and in line with compliance standards. Key Responsibilities <ul><li>Accurately assess and manage Motor claims in accordance with company policies and industry regulations.</li><li>Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).</li><li>Proactively manage claim lifecycles through diary management and vendor coordination (e.g., repairers, assessors).</li><li>Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.</li><li>Manage incoming call enquiries, providing clear and timely support to customers and stakeholders.</li><li>Conduct regular claims reviews and assist with overflow claims from other sub-teams as needed.</li></ul> Skills and Qualifications <ul><li>3-5 years of experience in Motor claims handling.</li><li>Strong customer service skills with the ability to adapt communication to different customer groups.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proven time management and organisational skills.</li><li>Familiarity with regulatory compliance in the insurance industry.</li><li>Experience working with external vendors such as repairers, assessors, and brokers.</li></ul> Benefits As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:<ul><li>Hybrid working arrangements to help you balance work and home life.</li><li>Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.</li><li>Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.</li><li>An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.</li><li>Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.</li></ul> About us We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change. To apply We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email Equal opportunity We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.Steadfast Group acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past and present.

Motor Claims Consultant

PT LAW

Position Overview: The Demand Specialist is responsible for preparing, drafting, and finalizing comprehensive settlement demand packages on behalf of personal injury clients. This role involves gathering and analyzing medical records, billing statements, accident documentation, and liability evidence to create persuasive, well-supported demand letters to insurance carriers, defense counsel, and other third parties. The Demand Specialist ensures accuracy, clarity, and legal compliance while conveying the full extent of the claimant&rsquo;s injuries, damages, and treatment history.Key Responsibilities:<ul><li>Draft Detailed Demand Letters: Prepare thorough and compelling written demand packages that include factual summaries, injury descriptions, treatment timelines, and damages calculations.</li><li>Medical Record Review: Obtain, organize, and review medical records and billing statements to accurately summarize diagnoses, treatment progress, and future medical care needs.</li><li>Evidence Evaluation: Analyze police reports, witness statements, photographs, video evidence, property damage records, and expert findings to support liability and damages.</li><li>Damages Calculation: Prepare medical specials spreadsheets, wage loss calculations, and other economic impact assessments; identify and articulate non-economic damages.</li><li>Client Communication: Conduct client interviews to understand injury impacts, quality-of-life changes, pain and suffering elements, and future prognosis.</li><li>Insurance Carrier Coordination: Submit demands to insurance adjusters, track responses, and assist in negotiation follow-up with attorneys.</li><li>Case File Management: Maintain organized and up-to-date case files; ensure all supporting documentation is included in demand packages.</li><li>Cross-Team Collaboration: Work closely with attorneys, case managers, and medical records staff to ensure all case information is complete and accurate.</li></ul>Required Qualifications:<ul><li>Prior experience in personal injury law, claims handling, insurance liability, medical summary writing, or related field.</li><li>Strong written communication skills with the ability to draft persuasive, professional legal/insurance correspondence.</li><li>Familiarity with medical terminology, treatment pathways, and common personal injury claim structures.</li><li>Ability to analyze and synthesize large volumes of records into concise written summaries.</li><li>High attention to detail and accuracy in data entry, calculations, and documentation.</li><li>Proficiency with MS Office Suite and case management software systems.</li></ul>Preferred Qualifications:<ul><li>Experience working in a personal injury law firm or insurance claims department.</li><li>Prior plaintiff-side settlement negotiations or demand drafting experience.</li><li>Bilingual fluency (e.g., Spanish) is a plus.</li></ul>Core Competencies:<ul><li>Excellent written and verbal communication</li><li>Critical thinking and evidence-based reasoning</li><li>Empathy and client rapport</li><li>Organization and time management</li><li>Professional judgment and confidentiality compliance</li></ul>Job Type: Full-timePay: $20.00 - $25.00 per hourExpected hours: 36 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Demand Specialist – Personal Injury

Leading Edge

Job Title: Motor Claims Manager Location: Riyadh Contract: 3-6 months (extendable) Overview Our client, a top-tier insurer in Saudi Arabia, is hiring a Motor Insurance Claims Expert to lead cost-saving initiatives and optimize average claim costs. Responsibilities <ul><li>Drive cost-reduction and benefit realization initiatives.</li><li>Optimize average motor claim costs and settlement frameworks.</li><li>Apply regional and international best practices in motor claims.</li><li>Work with actuarial, operations, and finance teams.</li><li>Handle motor insurance policies, including quotations, issuance, and renewals.</li><li>Conduct risk assessments and policy reviews.</li><li>Contribute to developing and launching new motor insurance products.</li></ul> Requirements <ul><li>Motor claims operations and claims analytics & cost control.</li><li>2+ years in the motor insurance industry, with exposure to GCC or international insurance markets.</li><li>Excellent customer service, communication, and analytical skills.</li><li>Proficiency in Arabic and English.</li></ul>

Motor Claims Manager

Bupa

<div>Claims Assessor - Temporary<div>
Job Description:
Claims Assessor - Temporary Contract
Cairo
Fixed term, Full Time (40 hours per week) role
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role overview:
To take responsibility for entire claims assessment and claims missing information, requests, process including benefit explanation.
What you'll do:
<ul><li>Inputting claims into the computer system with a high degree of accuracy.</li><li>To action any claim related query in line with Bupa Global policy and style.</li><li>To obtain all necessary information on claims for the purpose of complete processing, including liaison with internal departments, using the following methods: telephone or e-mail. This may also include gaining information to research further details required to assess a claim.
</li><li>Respond to all relevant incoming correspondence and queries from our internal departments. This will be as per the Claims department key performance indicators, which state turnaround time and quality standards.</li><li>Ensure the correct interpretation of BUPA Internationals' policy and rules, using the correct compatible combinations of codes for accurate processing of data, in accordance with our service standards and customer expectations.</li><li>To provide excellent customer service for our members as stated in our aims and mission statement. The job holder will need to make customer focused actions based on effective decision making skills. This will also include excellent internal customer service, with continuous contribution given towards achieving individual, team and department goals and objectives.</li><li>To contribute to the continuous development of the claims process by identifying opportunities for product development and process improvement.</li><li>Suspend claims that require further investigation in order to resolve appropriately to ensure the correct continuation of processing within agreed timeframes and standards in suspend process.</li><li>Logging claims on the system under correct members' registrations, when needed.</li><li>Translate Arabic documents to English when requested by other Bupa International departments.</li><li>Recognize and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative.</li><li>To comply with and abide by the requirements of the Egyptian Financial Regulatory Authority at all times.</li><li>Work on shift basis according to business need.</li></ul>
What you'll bring:
<ul><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.</li></ul>
<ul><li>Highly customer focussed.</li></ul>
<ul><li>Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.</li></ul>
<ul><li>Ability to work well alone, as well as part of a Team A knowledge of worldwide currencies and geographical locations is desirable.</li></ul>
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div></div>
 
Company pension, Cycle to work scheme, Employee mentoring programme, Health &amp; wellbeing programme, Free flu jabs, Gym membership, Financial planning services, Referral programme

Claims Assessor - Temporary

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