insurance claims supervisor

Signal Management Services, LLC

Summary: The Claims Supervisor will effectively manage and supervise claims and provide overall direction to adjusters, defense counsel and Members to bring claims to an acceptable resolution with respect to Signal claims policy as promulgated by performing the following duties.Essential Duties &amp; Responsibilities<ul><li>Supervise adjusters claims handling in accordance with guidelines and criteria established.</li><li>Provide direction with respect to jurisdictional issues and provide guidance on acceptance or controversy of claims.</li><li>Able to maintain a timely diary and supervise a full caseload.</li><li>Provide effective service in a professional and courteous manner to Members in response to claims issues and information requests.</li><li>Coordinate and direct resolution of claims, including authorization of lump sum settlements, acceptance of stipulations, waiver of liens, pursuit or waiver of Second Injury</li><li>Fund relief and resolution of all issues in global settlements, as outlined in the supervisory guidelines and reserve/settlement authority granted.</li><li>Approve recommended reserves and guide adjusters for setting reserves in accordance with Signal reserving guidelines.</li><li>Provide assessment and recommendation for potential LTC candidates for consideration of transfer to LTA accounts, review of policy year closures and prior to renewal.</li><li>Approve assignment of defense counsel as required after consideration of adjuster and/or Member and legal coordinator.</li><li>Assist with training and mentorship of adjusters.</li><li>Coordinate and attend Claim Reviews, Member meetings and on-site visits.</li><li>Prepare, organize, and deliver training and presentations as needed.</li><li>Serve as contact for emergencies and/or after hours claims as needed.</li><li>Other duties as assigned.</li></ul>Core Competencies <ul><li>Employee should demonstrate proficiency in a variety of claims management concepts and practices and have knowledge of general insurance procedures and workers&rsquo; compensation benefits.</li><li>Familiar with standard concepts, practices, and procedures within claims management field. Relies on experience and judgment to interpret policies and procedures as established by senior management. Works under limited supervision and has the authority and responsibility to make decisions to plan and accomplish goals.</li><li>Employee must maintain regular and acceptable attendance at such a level as determined in the Company&rsquo;s sole discretion; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time and notify the team in case of emergencies or scheduled time off.</li><li>Display strong interpersonal skills and work co-operatively with others to achieve a common goal.</li><li>Show adaptability, initiative, and dependability and must maintain absolute confidentiality with respect to the Company&rsquo;s proprietary information.</li><li>Excellent organizational skills and ability to prioritize tasks, manage competing demands, handle multiple tasks simultaneously, perform under pressure and meet deadlines.</li><li>Strong decision-making abilities, exhibit sound and accurate judgement for duties as</li><li>outlined regarding claims resolution.</li><li>Ability to understand written and oral communication and to interpret documents, such as workers&rsquo; compensation regulations and forms, medical and legal reports, and the Longshore and Harbor Workers&rsquo; Compensation Act. Ability to communicate clearly and accurately, both orally and in writing, and to prepare reports and correspondence.</li><li>Proficiency in responding effectively to requests for information.</li><li>Employee will be required to work such hours as may be necessary for the efficient and conscientious performance of the essential functions of the position</li></ul>Required Education &amp; Experience <ul><li>Bachelor&rsquo;s degree (B.A.) from four-year college or university and three to five years related experience and/or training; or equivalent combination of education and experience.</li><li>Five to seven years&rsquo; related claims experience, Longshore experience preferred.</li></ul>Job Type: Full-timePay: $115,000.00 - $140,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Prescription drug insurance</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>claims: 5 years (Required)</li></ul>Ability to Commute:<ul><li>Long Beach, CA 90808 (Required)</li></ul>Work Location: In person

Claims Supervisor

Edge Claims LLC

PURPOSE OF THE POSITIONThe Bodily Injury Claims Supervisor is responsible for day-to-day leadership of an assigned team comprised of 6-8 Bodily Injury claims adjusters. They exercise strong critical thinking skills, judgement, and initiative in the proper resolution of claims. They are responsible for the consistent delivery of high-quality claim handling and customer service from their team/unit. The Bodily Injury Claims Supervisor ensures their team follows regulations, Company policy, and all applicable licenses required for adjusters. They are leaders who positively influence their team, coaching and guiding staff through changes in the organization and industry. They create an environment where teamwork and entrepreneurial spirit flourish, resulting in outstanding achievement of team, unit, division, and Company goals.As a member of the leadership team, the Bodily Injury Claims Supervisor sets an example for an environment built on accountability, teamwork, professionalism, personal development, and proactivity toward improving performance and contributions to the Company&rsquo;s success. They possess the ability to act with great integrity, professionally representing the organization to internal and external customers, safeguarding systems, and information within their control against fraud, malware, and cyberattacks. Maintains strict confidentiality with sensitive information and handling of employee matters.Additionally, the Bodily Injury Claims Supervisor will communicate information to Senior Management and other key members of the claims or legal management team as required on claim files that have unusual circumstances and/or excess exposure potential.RESPONSIBILITIESPlanning<ul><li>Provide clear daily goals and solutions to overcome challenges impacting the completion of work and customer service.</li><li>Develop plans to ensure claims are adjudicated within established expectations, aiming to exceed them whenever possible.</li><li>Engages their team to be aware and knowledgeable of their impact on others and the Company&rsquo;s success while instilling a sense of desire to adapt to change and the evolving needs of the customer and agent.</li></ul>Team Oversight Leadership<ul><li>Leverage individual differences to champion a diverse, inclusive, caring, and trusting work environment for all. Encourages staff to professionally challenge the status quo, identify improvements, and provide suggestions to implement solutions.</li><li>Decisions demonstrate a solid appreciation for improving the performance of their team while promoting a teamwork approach to accomplish goals and the success of the Claims organization.</li><li>Accountable for working within their authority to make sound decisions.</li><li>Able to understand the vision and provide staff with clarity to connect their role to the purpose of their work. Supports the entire vision, generating buy-in across their team.</li></ul>Performance ManagementAchieves quality, productivity, and acceptable customer service results by following leading practices and procedures, management direction, and effective performance management of their team.Lead and manage a team of six (6) to eight (8) commercial lines claims adjusters to ensure performance metrics, best practices and KPIs set by the company are met or exceeded on a monthly and quarterly basis.Provide direction, leadership and training to the adjusting staff.Provide necessary direction and oversight to claims staff regarding coverage, investigations and evaluations on all claim files within the units and oversight of claims resolution strategies.Provides management oversight of claims files (non-litigated or litigated) within the unit, to include supervisor reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.Provide reserve and settlement authority to the claim&rsquo;s adjusters pursuant to the company&rsquo;s established guidelines or procedures.Attend monthly management meetings as required.Maintain 100% compliance with claim adjuster licensing.KNOWLEDGE, SKILLS AND ABILITIESEducation / Licensing / Experience:&middot; Bachelor's degree/or equivalent work experience (with high school diploma).&middot; Minimum of 7+ years auto bodily injury claims experience, along with prior 3-5 years of claims supervisory experience.&middot; Texas Adjuster license required.Technical Skills:&middot; Requires ability to negotiate claims.&middot; Strong technical and administrative background in auto claims handling.&middot; Ability to work independently on technical and administrative matters in accordance with company policy and procedures&middot; Must have interpersonal skills to handle sensitive and confidential situations and information.&middot; Requires excellent organization and time management skills.&middot; Must be detailed oriented.&middot; Must be able to maintain a high level of accuracy.&middot; Excellent oral, written and interpersonal communication skills.&middot; Effective and efficient use of computer applications including MS Office products.<ul><li>The above statements are intended to describe the general nature and level of work being performed by the incumbents of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of this position</li></ul>Benefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Claims Supervisor, Bodily Injury

United Automobile Insurance Company

<div>COMPANY OVERVIEW: 
 
Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a First Party Subrogation Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. 
 
SCOPE: 
 
As a First Party Subrogation Supervisor, you will play a critical role in overseeing and managing the pre-litigation and litigation phase of claims within UAIC. This position leads a team of claim specialists to ensure timely recoveries and effective claims resolution in both pre-litigation and litigation matters. The First Party Subrogation Supervisor partners closely with in-house, outside counsel, internal departments, legal professionals, and external parties to drive favorable outcomes and maximize recoveries for the company. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region. 
 
DUTIES: 
<ul><li>
Provide strong leadership to a team of claims specialists.</li><li>
Conduct regular team meetings, performance evaluations, and provide coaching and feedback.</li><li>
Foster a collaborative and recovery-driven work environment.</li><li>
Monitor and oversee the end-to-end pre-litigation and litigation claims process, ensuring compliance with company policies and industry regulations.</li><li>
Evaluate and make recommendations on complex claims and settlement strategies.</li><li>
Review and approve settlement offer within established authority limits.</li><li>
Conduct thorough investigations to determine liability and assess potential recovery exposure.</li><li>
Identify and implement strategies to increase recovery and financial income for the company.</li><li>
Liaise with internal and external legal teams to obtain legal opinions, guidance, and direction on pre-litigation and litigation matters.</li><li>
Collaborate with legal professionals to develop effective strategies for claims recovery.</li><li>
Ensure adherence to company policies, procedures, and industry regulations.</li><li>
Stay updated on changes in insurance laws and regulations that may impact claims handling.</li><li>
Maintain accurate and comprehensive claim files, including all relevant documentation and communication.</li><li>
Generate reports and provide regular updates on claim status, trends, and performance metrics.</li><li>
Establish and maintain effective communication channels with insureds, adverse carriers, attorneys and defendants, and other relevant parties.</li><li>
Address customer inquiries and concerns in a professional and timely manner.</li><li>
Identify opportunities for process improvement and efficiency gains within the aim to develop a stronger, unified team.</li><li>
Implement best practices to enhance the claims handling process.</li></ul> 

EDUCATION:<ul><li>
Bachelor&rsquo;s degree in business administration, legal studies, or related field preferred.</li><li>
Bilingual preferred.</li><li>
Adjusters license required.</li></ul> 

SKILLS &amp; EXPERIENCE:<ul><li>
Minimum 5 years of experience handling claims, with demonstrated leadership experience (formal or informal), including mentoring, training, project leadership, or subject matter expertise.
</li><li>Strong knowledge of property and casualty insurance policies, regulations, industry practices, and laws.
</li><li>Strong negotiation, analytical, and problem-solving skills.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to work independently and in a team-oriented environment.</li><li>
Proficiency in relevant claims management software and tools.</li></ul>
BENEFITS:<ul><li>
401(k) Retirement Savings Plan with employer match.</li><li>
Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance</li><li>
Paid Time Off, Holidays, and Leave programs.</li><li>
Flexible spending accounts</li><li>
Basic Life Insurance and Voluntary Life/ADD</li><li>
Short Term and Long-Term Disability</li></ul>
UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
 
lvT81tGsUE</div>

Supervisor - First Party Subrogation

First Chicago Insurance Company

<div>Are you unhappy at your present job?
Are you going nowhere in your current position?
Is it time for a change? 
Are you an experienced Auto Claims Supervisor looking to join a growing company where you will be rewarded for your hard work, and have future upward career growth opportunities?
Or
Are you a seasoned Auto Claims Adjuster looking for that next step in your career to share your knowledge and lead a team of adjusters?
If you answered YES to the above, it's time to talk to First Chicago Insurance Company!
We offer:
<ul><li>Competitive Salaries</li><li>
Excellent benefits</li><li>
Growth opportunities!</li></ul>
Apply only if you consider yourself a career professional who loves to work, because we work hard here!
Position Description:
The Property Damage Supervisor is responsible for oversight of the overall productivity and personnel of the Property Damage Coverage Unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines, understanding of policy language and coverages, as well as assuring proper investigation and conclusions of claims. Position also includes, monitoring production, staff development and the quality of files assigned to the Unit. 
DUTIES &amp; RESPONSIBILITIES:
<ul><li>Lead, motivate, and provide direction to the unit adjusters</li><li>
Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained</li><li>
Place appropriate authority level on claim files based upon determination of coverage, investigation of facts and approve settlement checks within authority</li><li>
Review reports and support the implementation of procedures which improve overall claim settlement process, customer service levels, and ensure that desired quality and quantity levels are maintained</li><li>
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance</li><li>
Determine training needs of the department / unit, establish and participate in programs to ensure training needs of personnel and processes</li><li>
Identify Systems issues / concerns and make suggestions for enhancements</li><li>
Manage the administrative functions of the unit which include:
</li><li><div><ul><li>Review, provide direction and assign new losses</li><li>
Setting performance objectives and monitoring performance results</li><li>
Conduct performance appraisals</li><li>
Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)</li><li>
Conduct unit meetings</li><li>
Review and respond to Department of Insurance inquiries</li><li>
Review and direct claim activity on customer inquiries</li><li>
Assure all compliance and customer service regulations / initiatives are met</li></ul></div></li><li>Seeking local candidates to work in either our Bedford Park location, approximately one mile south of Chicago Midway Airport, or our Oak Brook location.
</li></ul>QUALIFICATIONS REQUIRED:<ul><li>
5+ years auto liability claims experience</li><li>
Prior Supervisory experience over Auto Adjusters preferred</li><li>
Prior Non-Standard Auto Claims experience a plus, not required</li><li>
Strong technical and administrative background in auto claims handling</li><li>
Ability to work independently on technical and administrative matters in accordance with company policy and procedures</li><li>
Background in personnel selection, goal setting, monitoring and communicating performance</li><li>
Good leadership, training and development skills.
</li><li>Excellent communication, interpersonal and organizational skills</li><li>
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster / supervisor</li><li>
On-Site position.</li></ul>
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:<ul><li>
Competitive Salaries</li><li>
Commitment to your Training &amp; Development</li><li>
Medical and Dental and Vision Reimbursement</li><li>
Short Term Disability/Long Term Disability</li><li>
Life Insurance</li><li>
Flexible Spending Account</li><li>
Telemedicine Benefit</li><li>
401k with a generous company match</li><li>
Paid Time Off and Paid Holidays</li><li>
Tuition Reimbursement
</li><li>Wellness Program</li><li>
Fun company sponsored events</li><li>
And so much more!</li></ul> 
Estimated Compensation Range: $48,750k/year-$93,750k/year*<ul><li>Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.</li></ul></div>

Auto Claims Property Damage Supervisor

Great American Insurance Group

<div>Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a &quot;small company&quot; culture where your ideas will be heard with &quot;big company&quot; expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Are you a problem-solver with a passion for helping others? Do you thrive in fast-paced environments where every day brings a new challenge? Do you enjoy leading and developing others to succeed in their careers? Join Great American Insurance Group as a Claims Supervisor where you'll be at the forefront of delivering exceptional customer service and making a real impact in our customers' and employees&rsquo; lives. If you're ready to take your career to the next level, we want to hear from you!
Great American's Corporate Claims Resolution Services (CRS) team receives a variety of claims from numerous Great American Insurance Company divisions involving property, general liability, professional liability, ocean marine, commercial auto, employer&rsquo;s liability, aviation, and employment practices liability. In addition, CRS handles Great American legacy claims.
We are looking for a Claims Team Lead/Claims Supervisor. The ideal candidate would have 1-3 years of formal or informal leadership experience.
Great American&rsquo;s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday&ndash;Thursday, with the fourth day determined by business needs.
Essential Job Functions and Responsibilities<ul><li>
Coordinates the daily operations of the Claims team, ensuring efficient workflow and productivity.</li><li>
Supervises the investigation of claims to confirm coverage and to determine liability, compensability and damages.</li><li>
Reviews and approves appropriate claim settlements/reserves within prescribed authority.</li><li>
Advises team members on handling claim files and extends settlement authority as needed after thorough review.</li><li>
May set reserves and provide recommendations or reports for Corporate Claims or senior management.</li><li>
Performs other duties as assigned.</li></ul>
Job Requirements<ul><li>
Education: Bachelor&rsquo;s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.</li><li>
Experience: Generally, a minimum of 3-5 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).</li><li>
Scope of Job/Qualifications: Typically manages 2 or more reports. Responsible for overseeing team priorities and coordinating daily tasks. May occasionally perform tasks alongside direct reports. Operates under policies and procedures with limited oversight. Responsible for performance and coaching of staff and has a participatory role in decisions regarding talent selection, development, and performance management. Provides training to new members of the team. Exhibits exceptional analytical, negotiation, and problem-solving abilities. Ensures the team is knowledgeable of insurance policies, coverage, and claims procedures, and stays updated on industry laws and regulations.</li></ul>
Business Unit:
Corporate Claims
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. 
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.<ul><li> 
Excludes seasonal employees and interns.</li></ul></div>

Claims Team Lead/Claims Supervisor-Corporate Claims

<div>Are you unhappy at your present job?
Are you going nowhere in your current position?
Is it time for a change? 
Are you currently an experienced Auto Casualty Claims Supervisor looking to join a growing company where you will be rewarded for your hard work, and have future upward career growth opportunities?
Or
Are you a seasoned Auto Casualty Claims Adjuster looking for that next step in your career where you can share your knowledge and lead a team of adjusters?
If you answered YES to the above, it's time to talk to First Chicago Insurance Company!
We offer:
<ul><li>Competitive Salaries</li><li>
Excellent benefits</li><li>
Growth opportunities!</li></ul>
Apply only if you consider yourself a career professional who loves to work, because we work hard here!
Our Auto Claims Management Team is Growing!
The Auto Casualty Claims Management Team will be responsible for the direct supervision of the Auto Casualty Claims unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusion of claims. Monitor production, staff development and the quality of files assigned to the Unit.
**This is a hybrid position (after training). Seeking local candidates to work in either our Bedford Park location, approximately one mile south of Chicago Midway Airport, or our Oak Brook location.**
DUTIES &amp; RESPONSIBILITIES:
<ul><li>Lead, motivate, and provide direction to the Auto Casualty Unit staff members</li><li>
Conduct file and diary reviews for the purpose of monitoring adjuster's work and to ensure appropriate investigation, documentation and fair claim settlement practices are followed, and company quality standards are maintained.</li><li>
Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority.</li><li>
Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels, and ensure that desired quality and quantity levels are maintained.</li><li>
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance.</li><li>
Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes.</li><li>
Work with staff relative to any suits drawn on cases with respect to litigation handling.</li><li>
Develop and manage a cost effective defense strategy.</li><li>
Identify Systems issues/problems/suggestions for enhancements.</li><li>
Manage the administrative functions of the unit which include:<ul><li>
Review, provide direction and assign new losses</li><li>
Screening and selecting candidates</li><li>
Setting performance objectives and monitoring performance results</li><li>
Conduct performance appraisals</li><li>
Complete reports as necessary</li><li>
Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)</li><li>
Conduct unit meetings</li><li>
Review and respond to Department of Insurance complaints</li><li>
Review and direct claim activity on customer inquiries</li><li>
Complete special projects as assigned.</li></ul></li></ul> 
QUALIFICATIONS REQUIRED:<ul><li>
5+ years auto liability claims, PD, Casualty Claims and/or supervisory experience</li><li>
5+ years managing litigated personal auto files a plus</li><li>
Non-Standard auto claims handling experience a plus, not required</li><li>
Strong technical and administrative background in auto claims handling</li><li>
Ability to work independently on technical and administrative matters in accordance with company policy and procedures</li><li>
Good leadership, training and development skills</li><li>
Excellent communication, interpersonal and organizational skills</li><li>
Ability to pass written examinations where required by state statutes to become a licensed claim</li><li>
Hybrid position (after training is complete)</li></ul> 
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:<ul><li>
Competitive Salaries</li><li>
Commitment to your Training &amp; Development</li><li>
Medical and Dental</li><li>
Short Term Disability/Long Term Disability</li><li>
Life Insurance</li><li>
Flexible Spending Account</li><li>
Telemedicine Benefit</li><li>
401k with a generous company match</li><li>
Paid Time Off and Paid Holidays</li><li>
Tuition Reimbursement
</li><li>Wellness Program</li><li>
Fun company sponsored events</li><li>
And so much more!</li></ul> 
Estimated Compensation Range: $52,500k/year-$106,250k/year*<ul><li>Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.</li></ul></div>

Auto Casualty Claims Supervisor

TEEMA Group

<div><h3 class="jobSectionHeader">Role Summary</h3>
The Workers&rsquo; Compensation Claims Supervisor is a key leadership role responsible for guiding and overseeing a high-performing claims team in a fast-paced, compliance-focused environment. This position offers the opportunity to combine deep technical expertise in Texas workers&rsquo; compensation with hands-on leadership, mentorship, and client engagement. The Supervisor ensures accurate claims handling, regulatory compliance, exceptional service delivery, and continuous professional development of staff, while serving as a trusted resource for clients and internal partners.
This is an ideal opportunity for an experienced claims leader who thrives in an in-office setting, values accountability and collaboration, and enjoys driving both operational excellence and team success.
<h3 class="jobSectionHeader">Key Duties &amp; Responsibilities</h3><ul><li>
Supervise, mentor, and support Claims Examiners, Claims Assistants, and administrative staff</li><li>
Monitor attendance, performance, evaluations, and address disciplinary matters as needed</li><li>
Review claims activity, including initial reviews, ongoing case management, delays, and denials</li><li>
Approve reserve changes up to $250,000 and payments up to $10,000 in accordance with internal guidelines</li><li>
Conduct comprehensive file reviews to ensure compliance with Texas workers&rsquo; compensation laws, client requirements, and internal procedures</li><li>
Coordinate and lead training sessions related to regulatory updates, internal policies, and best practices</li><li>
Ensure caseloads are appropriately staffed, balanced, and managed efficiently</li><li>
Approve priority payments and sign checks as required</li><li>
Respond professionally and promptly to claimant, vendor, and client inquiries or concerns</li><li>
Monitor vendor performance and recommend or implement panel adjustments as necessary</li><li>
Ensure all client servicing instructions are consistently followed</li><li>
Provide coverage for claims examiners during absences or vacancies</li><li>
Prepare, review, and evaluate monthly client reports</li><li>
Facilitate and participate in internal and external audits</li><li>
Conduct and document educational and training sessions for internal teams and external stakeholders</li><li>
Attend client file reviews and meetings as needed</li><li>
Collaborate with leadership and sales/service teams on RFPs and client service initiatives</li><li>
Adhere to Supervisor Best Practice Guidelines</li><li>
Perform additional duties as assigned to support operational and organizational goals</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
High School Diploma or GED</li><li>
Minimum of 5 years of supervisory experience within workers&rsquo; compensation claims</li><li>
Active Texas Adjuster&rsquo;s License</li><li>
Strong working knowledge of Texas workers&rsquo; compensation statutes and regulations</li><li>
Solid understanding of medical terminology</li><li>
Proven experience supervising claims staff in a high-volume environment</li></ul><h3 class="jobSectionHeader">
Desired Qualifications</h3><ul><li>
Bachelor&rsquo;s degree in a related field</li><li>
Experience handling Texas public entity and school district claims (highly preferred)</li><li>
Strong analytical and problem-solving capabilities</li><li>
Ability to manage diary systems, prioritize workload, and meet strict deadlines</li><li>
Excellent written and verbal communication skills</li><li>
Ability to clearly explain complex claims information to claimants, clients, and staff</li><li>
Proficiency in Microsoft Word and Excel</li><li>
Demonstrated ability to manage and mentor employees with varying experience levels</li><li>
Strong interpersonal, leadership, and coaching skills</li><li>
Ability to manage stress, multitask effectively, and maintain focus in a deadline-driven environment</li><li>
Positive, professional attitude with a strong sense of urgency and accountability</li></ul><h3 class="jobSectionHeader">
About the Organization</h3>
This opportunity is with a well-established organization specializing in workers&rsquo; compensation and claims administration services. The organization is committed to regulatory excellence, client satisfaction, and fostering a collaborative, professional work environment that supports growth, leadership development, and long-term career success.
<h3 class="jobSectionHeader">Location &amp; Work Type</h3><ul><li>
Location: Irving, Texas</li><li>
Work Type: On-site, in-office role</li></ul>
#Workwolf</div>

Workers’ Compensation Claims Supervisor

Search 10000+ Insurance claims supervisor jobs near you this March. New roles added regularly across leading industries. Apply today.