insurance customer service specialist

NCCI

WHO WE ARE: 
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.
 
WHAT WE BELIEVE: 
We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.
 <ul>
<li>We respect each other and value our differences.</li>
<li>We can be authentic and feel like we belong.</li>
<li>We promote equity in our organization and our community.</li>
</ul>
TEAM: CUSTOMER OPERATIONS
 PAY TYPE: HOURLY
 
WE ARE HIRING!
 Workers Compensation insurance is interesting, challenging and rewarding. What we do is impacting people and businesses across the nation.
 
Start or transition your career into a position where you will join our Customer Operations division in the role of Client Service Analyst and learn about the workers compensation industry and our role in it. You will go through a paid 6-8-week training program where you will receive classroom and on-the-job experience that will support your success in the role.
 
NOTE: NCCI will not sponsor applicants for work visas.
 
WHAT’S IN IT FOR YOU: 
<ul>
<li>A starting base salary of $50,000 plus a targeted 7% performance bonus</li>
<li>A Monday through Friday schedule: Must be willing and able to work varied shifts between 8:00 am - 8:00 pm</li>
<li>A phenomenal work environment with perks including on-site restaurant and coffee shop, employee activities, on-site fitness center and game room, and sports leagues.</li>
<li>A wonderful team of fun, caring and friendly people to work with</li>
<li>A fantastic benefits package that’s hard to find in south Florida.</li>
</ul>
WORK LOCATION: This is a position for local candidates living within a commutable distance from our Boca Raton, FL office. (This area is up to St. Lucie County to the north, and Miami-Dade County to the south.) You will be expected to come into the office occasionally when needed and as well as being given flexibility to work from home.
 
During the training period you will be expected to come on-site the first week.
 
ABOUT THE JOB: 
Our Analysts utilize extensive knowledge of our organization’s proprietary systems and filed and approved regulatory manuals (i.e., Experience Rating Plan Manual, Basic Manual), perform complex analytical research, to identify and provide solutions to inquiries regarding Experience Rating Programs and supporting rules and information as well as facilitating self-service opportunities and ongoing client education.
 
They provide first level support to insurance carriers, insurance agents and insureds regarding manual interpretations and the impact of rules and determinations on standard premium calculations. Will refer complex items to processing teams for assistance. Will maintain responsibility for client communication to ensure issues are resolved to the client’s satisfaction.
 
As client self-service opportunities and education have been integrated for more routine questions, the Client Service Analyst responsibilities compliment access to those self-service/digital resources, are comprised of the most complex inquiries, and serve as the next level of customized support.
 
WHAT YOU’LL WILL DO: 
Utilize knowledge of filed regulatory manuals (i.e., Experience Rating Plan Manual, Basic Manual), to provide detailed explanations and educate clients on the appropriate use of rules for unique business-related inquiries. Situations may require knowledge of state specific rules for 39 states, adaptation of internal processes based on client specific requests and/or extensive research of multiple on-line systems.
 Analyze claim and payroll information from insurance carriers to explain year-over-year variations in worksheet calculations. Through this analysis, determine whether to recommend the production or revision of Experience Rating modification factor(s) and ownership information. Capture client detail and their requests in a proprietary online system and refer the request to key business partners for completion.
 Provide technical instruction to insurance agents and insurance carriers regarding payroll, loss and insured ownership information to complete regulatory required forms for the production of Experience Ratings, Classification Credit Premium Adjustment Program (CCPAP), and other premium modification programs.
 Utilize extensive knowledge of our organization’s products and services, makes client recommendations that facilitate self-service opportunities and ongoing client education.
 Lead or participate in department projects and initiatives (e.g., research and revise department procedures, participate in process improvement and systems enhancement projects by recommending changes and assisting with testing). Assist with training (e.g., on the job trainer for new hires and develop and conduct presentations in staff, and department meetings).
 
WHAT IT TAKES: 
<ul>
<li>A bachelor’s degree and a minimum of one (1) year experience in a customer- facing analytical role, or equivalent experience acquired through internship or pertinent educational experience.</li>
<li>Outstanding written and verbal communication skills are required as this role is responsible for direct client engagement as a front-line representative of NCCI.</li>
<li>Excellent listening and probing ability with the ability to interpret and clarify information being provided by clients.</li>
<li>Ability to interpret rules and guidelines and translate that information to clients to ensure their understanding.</li>
<li>Ability to make decisions where the process steps are not clearly defined, or the work falls outside the standard procedures.</li>
<li>Strong Analytical, interpersonal and decision-making skills.</li>
<li>Strong organizational, research, PC, and multitasking skills required.</li>
<li>Ability to work independently, as well as within a team environment, while possessing excellent judgment.</li>
</ul>
WHAT CAN MAKE YOU A MORE VIABLE CANDIDATE: 
<ul>
<li>3 years of experience in an analytical client service position in industries such as insurance, finance, banking or other industries with transferrable skills.</li>
<li>General understanding of worker’s compensation insurance or insurance industry experience</li>
<li>Industry Specific Coursework or Industry Designations such as AIS, AU or CPCU</li>
</ul>
WHO TO CONTACT: 
Marie Granning, Talent Acquisition Director
 Marie_Granning@ncci.com
 
Keywords: customer service, client service, financial services, insurance
 
EQUAL EMPLOYMENT OPPORTUNITY
 NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
 We require a drug screen and background check. Smoke Free environment.

Client Service Analyst - Insurance

Zurich Insurance Company

A leading insurance provider in Dubai is seeking a Customer Service Officer to enhance customer relationships and meet operational targets. Applicants must be UAE Nationals with a Bachelor's degree and relevant experience. Excellent communication in English and Arabic, alongside analytical skills, are essential for success in this full-time role. Join a team that values collaboration and continuous improvement.

Insurance Customer Care Officer - Dubai (On-site)

State Farm

<div><div><div>Benefits:</div>
<ul><li>Salary Plus Commission</li>
<li>401(k)</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div>Location: Sioux Falls, SD 
 
Company: State Farm &ndash; Creighton Smith Agency 
 
We&rsquo;re looking for a bilingual professional who&rsquo;s motivated, friendly, and passionate about helping people. As part of our team, you&rsquo;ll assist clients with insurance quotes, policy changes, and coverage questions &mdash; all while making a difference in our community. 
 
What You&rsquo;ll Do:
</div><ul><li>Provide exceptional customer service in both English and Spanish</li>
<li>Support customers with auto, home, and life insurance needs</li>
<li>Build relationships and identify opportunities to help clients protect what matters most</li>
<li>Work closely with a high-energy, supportive team</li>
</ul><div>What We Offer:</div>
<ul><li>Salary plus Commission and Bonuses = Unlimited earning potential!</li>
<li>Base Salary &amp; Commission can combine to:<ul>
<li>$40,000 if you are mediocre</li>
<li>$55,000 if you are good</li>
<li>$70,000+ if you allow us to invest in you to be outstanding</li>
</ul></li></ul><div>Requirements:</div>
<ul><li>Fluent in English and Spanish (spoken and written)</li>
<li>Strong communication and people skills</li>
<li>Driven, dependable, and ready to learn</li>
</ul><div>Apply today to join a team that values relationships, integrity, and community impact.</div></div></div>

Customer Relations Representative - State Farm Agent Team Member

Clark's Professional Car Care

Customer Experience Coordinator / Parts Specialist Clark&rsquo;s Professional Car Care &ndash; Pascagoula, MS Pay: $14.00 &ndash; $20.00 per hour Job Type: Full-time Work Location: In personClark&rsquo;s Professional Car Care is looking for a friendly, organized, and detail-oriented Customer Experience Coordinator / Parts Specialist to be a key support role for both our customers and our service advisors. This position blends front counter hospitality with behind-the-scenes parts coordination to keep our shop running efficiently and accurately.What You&rsquo;ll DoCustomer Experience &amp; Front Counter Support<ul><li>Answer phones and greet customers with a positive, professional attitude</li><li>Help create a clean, welcoming waiting area</li><li>Assist with front counter coverage</li><li>Manage phone calls professionally and route them appropriately</li><li>Provide basic customer service assistance (without diagnosing or quoting repairs)</li></ul>Parts Specialist &amp; Advisor Support<ul><li>Assist service advisors with parts sourcing, pricing verification, and availability</li><li>Coordinate parts ordering, logistics, and inventory organization</li><li>Communicate parts delays or availability issues clearly to the team</li><li>Support workflow efficiency by handling parts-related administrative tasks</li><li>Manage warranty returns, vendor warranty claims, and core returns</li><li>Help protect margins through accuracy and organization</li></ul>Must-Haves<ul><li>Friendly, outgoing personality with a positive attitude</li><li>Strong communication and organization skills</li><li>Ability to multitask and support a fast-paced environment</li><li>Dependable, team-focused, and detail-oriented</li><li>Enjoys working with both customers and teammates</li></ul>Preferred Experience<ul><li>1+ year of customer service experience</li><li>Automotive or parts experience strongly recommended</li></ul>Benefits<ul><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Join a team that truly puts Customer Service Above All Else&mdash;while also valuing efficiency, accuracy, and teamwork behind the scenes.Job Type: Full-timePay: $14.00 - $20.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Experience Coordinator / Parts Specialist

BüchnerBarella Versicherungsmakler GmbH

Die BüchnerBarella Unternehmensgruppe wurde 1922 als Familienunternehmen gegründet und hat sich im Laufe der Jahre zu einem der Top 3 der führenden technischen Gewerbe- und Industrieversicherungsmakler in Deutschland entwickelt. WIR sind und bleiben inhabergeführt, womit WIR auch in Zukunft ein verlässlicher und sicherer Arbeitgeber sind klicken sie bewerben, für die volle Stellenbeschreibung

Kundenberater Kfz-versicherungen Für Industrie Und Gewerbe Im Innendienst (m/w/d)

Caldwell Wenzell & Asthana

Personal Injury Intake SpecialistOverviewThe intake specialist is the face of our firm and is often one of the first people clients will speak with after undergoing a traumatic experience. Candidates must be understanding and also be able to demonstrate that our firm is ready and willing to fight on their behalf.DescriptionOur rapidly-growing law practice is seeking a full-time legal intake specialist to join our team! The Intake Specialist provides the first impression of our firm by processing and determining prospective cases from potential clients. You&rsquo;ll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry, and help book and manage their appointments. This position plays a vital role in providing new clients with excellent client service. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!Responsibilities&middot; Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard.&middot; Making outbound calls to our leads.&middot; Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently.&middot; Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases.Qualifications&middot; High school diploma or equivalent required&middot; Previous customer service or sales experience preferred&middot; Possesses outstanding communication skills and sense of empathy&middot; CRM and case management software experience a plus&middot; Solid data entry and computer skills&middot; Previous legal experience a plusBenefits Competitive salaryFull-time position in our Mobile locationBenefits: Health Insurance, 401(k), Paid Time Off, Paid HolidaysJob Type: Full-timePay: $40,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Health insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Microsoft Office: 3 years (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Personal Injury Intake Specialist

PNW VEG CO LLC dba Norpac

We are seeking a detail-oriented and proactive Customer Support Specialist to join our Quality Assurance team on-site at PNW Veg Co dba NORPAC in Brooks, Oregon. This role is critical in supporting buyer operations, maintaining communication platforms, and ensuring exceptional customer service.RESPONSIBILITIESPrepare Buyer Data Packages:<ul><li>Collect and organize data and specifications.</li><li>Prepare documents, complete forms, and questionnaires.</li><li>Receive and manage internal sales inquiries.</li></ul>Maintain Buyer Resource &amp; Communication Websites:<ul><li>Post and update documents as requested.</li><li>Complete initial and upgrade training to maintain buyer websites.</li><li>Prepare and distribute product specifications, converting to new formats as needed.</li></ul>Manage Customer Complaints:<ul><li>Serve as the first point of contact for inquiries via the NORPAC Customer Service website.</li><li>Receive and respond to complaints or forward for investigation.</li><li>Send collection packages for foreign material complaints.</li><li>Track complaints through resolution, collect documentation, and prepare monthly summary reports.</li><li>Distribute trend analysis, highlights memos, and data visualizations to facility supervisors.</li><li>Issue free product coupons when appropriate.</li></ul>Other Duties:<ul><li>Complete additional tasks as assigned to support team objectives.</li></ul>REQUIRED QUALIFICATIONS<ul><li>Excellent customer service skills, including ability to effectively deescalate tense situations and manage upset customers.</li><li>Excellent verbal and written English communication skills.</li><li>Excellent interpersonal skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Excellent time management skills.</li><li>Proficient in Microsoft Office Suite or related software.</li><li>Experience managing websites, or ability to learn to do so.</li><li>Ability to work independently and as part of a team.</li><li>Ability to troubleshoot and think outside-the-box to resolve situations.</li><li>Satisfactory results from a pre-employment background check and drug screen.</li></ul>PREFERRED QUALIFICATIONS<ul><li>One (1) year of experience in an administrative role.</li><li>Experience grading product.</li><li>Experience working in a food processing facility.</li></ul>PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT<ul><li>Work Environment: This position is based in a professional office setting with frequent use of computers, office equipment, telephones, and web-based systems. The role involves extended periods of sitting and working at a desk.</li><li>Physical Demands: Requires ability to operate standard office equipment, including computers, printers, and telephones. Regularly requires lifting/moving up to 20 pounds and occasionally requires lifting/moving up to 30 pounds. Requires the ability to effectively move about the office and plant.</li><li>Mental Demands: Work requires strong attention to detail, accuracy, and organizational skills. Work involves frequent interruptions, and interaction with internal teams and external customers. Must manage multiple priorities in a fast-paced environment and maintain composure when handling customer complaints or urgent requests. Occasional stress may occur when managing urgent requests or deescalating customer concerns.</li><li>Communication Requirements: Frequent interaction with internal teams and external customers via email, phone, and web platforms. Must demonstrate excellent verbal and written communication skills.</li><li>Work Schedule: Standard business hours with occasional flexibility to meet deadlines or respond to urgent issues. Overtime may be required during peak periods. Requires working on-site in facility in Brooks, Oregon.</li></ul>The Customer Support Specialist role is perfect for individuals eager to make a meaningful impact through excellent client service. We value team players who are committed to delivering memorable customer experiences.If you thrive in a fast-paced environment and enjoy managing data and processes, we&rsquo;d love to see your application for our Customer Support Specialist!Job Type: Full-timePay: $20.00 - $25.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Specialist

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