insurance follow up representative

Receivable Solutions

<div><div><p>Join a USA Today Top 100 Workplace &amp; Best in KLAS Team!</p></div><br>
<div>
<p></p><div><div><p><b>Remote Insurance Follow-Up Representative- Physician</b></p>
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<div><p><b>Pay Range: </b>58-60K+ Annually | Schedule<b>:</b> Monday&ndash;Friday, 8am&ndash;5pm EST | <b>Location:</b> Fully Remote</p></div><br>
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</div></div><div></div><div><div><div><div><div><b>Work Where Excellence is Recognized</b></div>
<div></div><div>At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a &quot;Best in KLAS&quot; revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers&mdash;and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.</div>
<div></div><div><b>Your Role: Essential, Rewarding, Impactful</b></div>
<div></div><div>As a Remote Medical Insurance Follow-Up Representative &ndash; Physician Billing, you'll play a critical role in managing outstanding accounts receivable by pursuing timely and accurate payment from insurance carriers and/or patients. The role involves investigating unpaid claims, resolving denials, and maintaining detailed documentation to reduce aged accounts and improve cash flow for healthcare organization. Your diligence in resolving claims directly supports providers', overall financial health, creating a ripple effect of positive outcomes.</div>
<div></div><div><div><b>What You'll Do:</b></div>
<ul><li>Perform follow-up on outstanding insurance and patient balances using payer portals, phone calls, and correspondences.</li>
<li>Analyze denials to uncover trends and root causes and recommend process improvements.</li>
<li>Monitor assigned worklists or aging reports to ensure timely follow-up on all accounts.</li>
<li>Investigate and follow up on unpaid or denied claims to ensure timely reimbursement.</li>
<li>Review insurance remittance advice (EOBs/ERAs) to determine action needed on denied or underpaid claims.</li>
<li>Initiate reconsiderations and resubmissions as necessary.</li>
<li>Submit appeals and corrected claims with appropriate documentation based on payer specific guidelines in compliance with payer deadlines.</li>
<li>Follow Up and Review</li>
<li>Communicate with insurance payers to resolve claim issues such as medical necessity, authorization, bundling, and eligibility rejections.</li>
<li>Contact patients to verify or obtain insurance information as needed.</li>
<li>Identify underpaid claims based on contract expectations.</li>
<li>Research and dispute underpayments with payers, collaborating with contract management as needed.</li>
<li>Accurately document all actions taken within the appropriate workflow management system.</li>
<li>Utilize internal resources including crosswalks, tip sheets, and team chats.</li>
<li>Escalate unresolved issues appropriately to ensure timely resolution.</li>
<li>Adhere to Productivity and Quality Standards</li>
<li>Support the onboarding of new team members with payer and system specific training.</li>
<li>Ability to work independently and as part of a team in a fast-paced environment</li>
<li>Collaborate closely with coding, patient access, billing, compliance, and internal teams to resolve root causes of denials.</li>
<li>Work within CMS, Medicaid, and commercial payer guidelines to ensure compliance</li>
<li>Support your teammates in achieving collective goals, ensuring our clients' continued success.</li>
<li>Recommend process improvements based on denial trends and payer behavior.</li>
<li>Strong and effective verbal and written communication and analytical skills</li>
<li>Perform other related duties as assigned.</li>
</ul>
<div></div><div><b>What We're Looking For:</b></div>
<ul><li>Minimum 3+ years of experience in medical billing or insurance follow-up, preferably in a healthcare or hospital setting
</li><li>Strong understanding of insurance payers, claim life cycles, and denial management.</li>
<li>Proficiency with CMS-1500, CPT, HCPCS, ICD-10, EOB&rsquo;s and payer-specific policies</li>
<li>Rural Health Clinic experience preferred.</li>
<li>Experience in utilizing software such as: Epic, Cerner, Meditech, SSI, IDX/Centricity, Athena, Keane, etc.</li>
<li>Strong organizational and communication skills, with the ability to independently manage multiple tasks.</li>
<li>High school diploma or equivalent required; associate degree preferred.</li>
<li>Preferred Certifications: Certified Revenue Cycle Representative (CRCR)-HFMA, Certified Professional Biller (CPB)-AAPC, Certified Medical Reimbursement Specialist (CMRS)-AMBA</li>
<li>Understanding of and adherence to HIPAA and other regulatory compliance requirements.</li>
</ul>
<div></div><div><b>Why You'll Love RSi:</b></div>
<ul><li>Competitive pay with ample opportunities for professional growth.</li>
<li>Fully remote position with a stable Monday&ndash;Friday schedule.</li>
<li>Collaborative, performance-driven environment with expert leadership.</li>
<li>Mission-driven work supporting essential healthcare services.</li>
<li>Recognition as a nationally respected leader in healthcare revenue management.</li>
</ul><div><b>Physical Requirements:</b></div>
<ul><li>Comfortable working at a computer for extended periods.</li>
<li>Ability to occasionally lift items weighing up to 15 pounds.</li>
</ul>
<div></div><div><b>What to Expect When You Apply:</b></div>
<div></div><div>Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.</div>
<div></div><div>We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow.</div>
<div></div><div><b>Ready to be part of something special? Apply now and join our team!</b></div></div></div></div></div></div></div></div>

Remote Insurance Follow-Up Representative- Physician

<div><div><div><p>Join a USA Today Top 100 Workplace &amp; Best in KLAS Team!</p></div><br>
<div>
<p></p><p><b>Remote Insurance Follow-Up Representative- Hospital</b></p>
</div>
<div><p><b>Pay Range: </b>58-60K+ Annually<i> | </i><b>Schedule:</b> Monday&ndash;Friday, 8am&ndash;5pm EST | <b>Location:</b> Fully Remote</p></div><br>
<div>
</div></div><div></div><div><div><div><div><div><b>Work Where Excellence is Recognized</b></div>
<div></div><div>At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a &quot;Best in KLAS&quot; revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers&mdash;and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.</div>
<div></div><div><b>Your Role: Essential, Rewarding, Impactful</b></div>
<div></div><div>As a Remote Medical Insurance Follow-Up Representative - Hospital, you'll play a critical role for timely and accurate follow-up on outstanding insurance claims to ensure maximum reimbursement. Your role focuses on resolving unpaid or denied claims through communication with payers, analyzing remittance advice, and identifying trends that affect claim resolution. Your diligence in resolving claims directly supports providers&rsquo; overall financial health and creates a ripple effect of positive outcomes.</div>
<div></div><div><div><b>What You'll Do:</b></div>
<ul><li>Analyze denials to uncover trends and root causes and recommend process improvements.</li>
<li>Contact third-party payers via phone, email, and payer portals to check claim status, resolve denials, and ensure timely payment</li>
<li>Review and interpret EOBs/ERAs to determine appropriate action steps</li>
<li>Appeal denied or underpaid claims in accordance with payer policies and hospital guidelines.</li>
<li>Resubmit corrected claims, provide necessary documentation to resolve and Initiate reconsiderations and resubmissions as necessary.</li>
<li>Prepare and submit formal appeals with appropriate documents in compliance with payer deadlines.</li>
<li>Communicate with insurance payers to resolve claim rejections.</li>
<li>Contact patients to verify or obtain insurance information as needed.</li>
<li>Identify underpaid claims based on contract expectations.</li>
<li>Research and dispute underpayments with payers, collaborating with contract management as needed.</li>
<li>Accurately document all actions taken within the appropriate workflow management system.</li>
<li>Utilize internal resources including crosswalks, tip sheets, and team chats.</li>
<li>Escalate unresolved issues appropriately to ensure timely resolution.</li>
<li>Adhere to Productivity and Quality Standards</li>
<li>Support the onboarding of new team members with payer and system specific training.</li>
<li>Monitor and maintain aging buckets to meet department KPIs for follow-up turnaround time and A/R days</li>
<li>Collaborate closely with coding, registration, billing, compliance, and internal teams to ensure clean submission and resolve root causes of denials.</li>
<li>Support your teammates in achieving collective goals, ensuring our clients' continued success.</li>
<li>Recommend process improvements based on denial trends and payer behavior.</li>
<li>Perform other related duties as assigned.</li>
</ul>
<div></div><div><b>What We're Looking For:</b></div>
<ul><li>Minimum 3+ years of experience of hospital billing or revenue cycle experience required. in insurance follow-up, or denial management.</li>
<li>Certified Revenue Cycle Representative (CRCR) offered by HFMA, Healthcare Financial Management Association, Certified Medical Reimbursement Specialist (CMRS), Certified Professional Biller (CPB), preferred, or other equivalent credentials obtained by nationally recognized entity.</li>
<li>Strong knowledge and understanding of UB-04 claim forms, revenue codes, modifiers, and payer specific rules.</li>
<li>Proficiency in insurance follow-up, denial management, and claims appeals.
</li><li>Excellent verbal and written communication skills</li>
<li>Strong analytical and problem-solving abilities</li>
<li>Ability to meet deadlines and productivity targets in a fast-paced environment</li>
<li>Experience in utilizing software such as: Epic, Cerner, Meditech, SSI, IDX/Centricity, Athena, Keane, etc.</li>
<li>High school diploma or equivalent required; associate degree preferred.</li>
<li>Understanding of and adherence to HIPAA and compliance requirements.</li>
</ul>
<div></div><div><b>Why You'll Love RSi:</b></div>
<ul><li>Competitive pay with ample opportunities for professional growth.</li>
<li>Fully remote position with a stable Monday&ndash;Friday schedule.</li>
<li>Collaborative, performance-driven environment with expert leadership.</li>
<li>Mission-driven work supporting essential healthcare services.</li>
<li>Recognition as a nationally respected leader in healthcare revenue management.</li>
</ul>
<div></div><div><b>Physical Requirements:</b></div>
<ul><li>Comfortable working at a computer for extended periods.</li>
<li>Ability to occasionally lift items weighing up to 15 pounds.</li>
</ul>
<div></div><div><b>What to Expect When You Apply:</b></div>
<div></div><div>Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.</div>
<div></div><div>We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow.</div>
<div></div><div><b>Ready to be part of something special? Apply now and join our team!</b></div></div></div></div></div></div></div><div></div>

Remote Insurance Follow-Up Representative- Hospital

Advocate Aurora Health

<div><div><p><b>MAJOR RESPONSIBILITIES</b></p></div><div><ul><li>
Independently review accounts and apply billing follow up knowledge required for all insurance payors to insure proper and maximum reimbursement. Uses multiple systems to resolve outstanding claims according to compliance guidelines.</li><li>
Prebilling/billing and follow up activity on open insurance claims exercising revenue cycle knowledge (ie;CPT,ICD-10 and HCPCS, NDC, revenue codes and medical terminology).Will obtain necessary documentation from various resources.</li><li>
Ability to timely and accurately communicate with internal teams and external customers (ie; third party payors, auditors, other entity) and acts as a liaison with external third party representatives to validate and correct information.</li><li>
Comprehends incoming insurance correspondence and responds appropriately. Identifies and brings patterns/trends to leaderships attention re:coding and compliance, contracting, claim form edits/errors and credentialing for any potential in delay/denial of reimbursement. Obtains and keeps abreast with insurance payer updates/changes, single case agreements and assists management with recommendations for implementation of any edits/alerts.</li><li>
Accurately enters and/or updates patient/insurance information into patient accounting system. Appeals claims to assure contracted amount is received from third party payors.</li><li>
Complies and maintains KPI (Key Performance Indicators) for assigned payers within standards established by department and insurance guidelines.</li><li>
Compile information for referral of accounts to internal/external partners as needed. Compile and maintain clear, accurate, on-line documentation of all activity relating to billing and follow up efforts for each account, utilizing established guidelines.</li><li>
Responsible to read and understand all Advocate Aurora Health policies and departmental collections policies and procedures. Demonstrate proficiency in proper use of the software systems employed by AAH.</li><li>
This position refers to the supervisor for approval or final disposition such as: recommendations regarding handling of observed unusual/unreasonable/inaccurate account information. Approval needed to write off balance&rsquo;s according to corporate policy. Issues outside normal scope of activity and responsibility.</li></ul><p></p><div><p><b>
MINIMUM EDUCATION AND EXPERIENCE REQUIRED</b></p></div><ul><li>
Level of Education: High School Diploma or General Education Degree (GED)</li><li>
Years of Experience: Typically requires 1 year of related experience in medical/billing reimbursement environment, or equivalent combination of education and experience.</li></ul><p></p><div><p><b>
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (KSA</b><b>)</b></p></div><ul><li>
Must perform within the scope of departmental guidelines for productivity and quality standards.</li><li>
Works independently with limited supervision.</li><li>
Accountable and evaluated to organization behaviors of excellence</li><li>
Basic keyboarding proficiency.</li><li>
Must be able to operate computer and software systems in use at Advocate Aurora Health.</li><li>
Able to operate a copy machine, facsimile machine, telephone/voicemail.</li><li>
Ability to read, write, speak and understand English proficiently.</li><li>
Ability to read and interpret documents such as explanation of benefits (EOB), operating instructions and procedure manuals.</li><li>
Preferred but not required knowledge of medical terminology, coding, terminology (CPT, ICD-10, HCPC) and insurance/reimbursement practices.</li><li>
Ability to communicate well with people to obtain basic information (via telephone or in person).</li></ul><p></p><p><i>
 This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p></div></div>

Billing Follow Up Representative I

CommonSpirit Health

<div><b>Job Summary and Responsibilities</b><div><br>
As an Insurance Follow Up Rep, you will resolve unpaid insurance claims and collect outstanding balances from third-party payers.<br>
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Every day you will review denials, initiate follow-up with insurers, rectify billing errors, submit appeals, and negotiate for maximum reimbursement.<br>
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To be successful, you will understand billing regulations, possess strong problem-solving skills, and communicate effectively to optimize revenue recovery.</div><ul><li>
Follows-up with insurance payers to research and resolve unpaid insurance accounts receivable; makes necessary corrections in the practice management system to ensure appropriate reimbursement is received for all FMG providers.</li><li>
Applies a thorough understanding/interpretation of Explanation of Benefits (EOBs) and remittance advices, including when and how to ensure that correct and appropriate payment has been received.</li><li>
Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements.</li><li>
Resubmits claims with necessary information when requested through paper or electronic methods.</li><li>
Anticipates potential areas of concern within the follow-up function; identify issues/trends and conducts staff training to address and rectify.</li><li>
Recognizes when additional assistance is needed to resolve insurance balances and escalates appropriately and timely through defined communication and escalation channels.</li></ul><br>
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Job Requirements</b><div><br>
Required</div><ul><li>
High School Graduate, upon hire or</li><li>
High School GED, upon hire</li></ul><div><br>
Preferred</div><ul><li>
Other Graduation from a post-high school program in medical billing or other business-related field and Two years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities.</li></ul><b>
Where You'll Work</b><div><br>
CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News &amp; World Report, PINC AI&trade;, CMS, Healthgrades&reg;, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.</div><b><br>
Pay Range</b><br>
$16.42 - $23.19 /hour</div>

Insurance Follow Up Rep

Cancer Specialists of North Florida

<div><div><div><div><div><div><div><div><div><div><div><div><p><b><i>Cancer Specialists of North Florida</i></b> is recruiting for an experienced <b><i>Insurance Follow-Up Specialist</i></b> for our busy <b><i>Central Business Office. </i></b>This is not a remote position. The Insurance Follow-Up Specialist is responsible for reviewing all specifically assigned accounts, in order to resolve unpaid patient accounts. In addition, the Specialist will assist patients with their inquiries regarding their account. The Specialist also reviews EOBs to provide proper claim reimbursement, interprets fee schedules, and prepares write-off requests for supervisors. Essential duties and responsibilities include the following:</p><ul><li>
Performs review of patient accounts to ensure accuracy and timely payment per protocol</li><li>
Demonstrates the ability to deal with patients and insurance companies in a professional manner regarding sensitive financial matters and recapture unpaid balances</li><li>
Receives and resolves patient billing complaints and questions; initiates adjustments as necessary; follows up on all zero payment explanations of benefits and exercises all options to obtain claim payments</li><li>
Receives written requests for refunds; researches and requests funds appropriately</li><li>
Responds to insurance companies request for information in a prompt and professional manner</li><li>
Reviews EOBs to ensure proper reimbursement of claims and reports any problems, issues, or payer trends to supervisor</li><li>
Interprets fee schedules and utilize to ensure proper payments</li><li>
Prepares write-off requests with appropriate documentation and submits to supervisor</li><li>
Works multiple A/R reports as provided by supervisor within specified timeframe</li><li>
Requests necessary information from site. Follows up to assure receipt of information</li><li>
Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation</li><li>
Attends seminars as needed</li><li>
All other duties as assigned</li></ul><p>
Full Time position</p><p><b>
Location Address:</b> 7751 Belfort Parkway, Jacksonville, FL 32256</p><p><b>
Education and Experience:</b></p><ul><li>
High School Diploma or Equivalent</li><li>
Minimum of two years&rsquo; experience in a medical business office setting, preferably working with insurance collections and follow-ups</li></ul><p><b>
Compensation and Benefits:</b></p><ul><li>
Salary is commensurate with experience and qualifications</li></ul><p>
Cancer Specialists of North Florida is an &quot;EEO Employer&rdquo; and &ldquo;Drug Free Workplace&rdquo;</p></div></div></div></div></div></div></div></div></div></div></div></div>

Insurance Follow-Up Specialist - Not a Remote Position

Lou Bachrodt Auto Group

<div><div><div><div><div><div><div><div><p><b>Service BDC Agent, Appointment Setter, Customer Service Representative</b></p>
</div>
</div></div></div></div></div></div><div><div><div><div><div><div><div><p><b>Lou Bachrodt Automall, Rockford, IL</b><br>
<b>Full Time, Full Benefits</b></p>
<p><b>Great on the phone? Love helping customers? Want a full time job with benefits and real opportunity?</b></p>
<div><b>Lou Bachrodt Automall is hiring a full time Service BDC Agent to handle inbound calls, outbound appointment setting, and customer service for our busy Service Department. If you have BDC, call center, scheduling, receptionist, or customer service experience, this could be the opportunity you have been looking for.</b></div>
<div></div><div>Spanish Speaking is a PLUS!!</div>
<p>What You Will Do</p>
<ul><li>Answer incoming service calls and help customers schedule appointments</li>
<li>Make outgoing calls to customers to schedule and confirm service appointments</li>
<li>Answer questions and provide a professional, helpful first impression</li>
<li>Follow up with customers regarding service needs and missed opportunities</li>
<li>Accurately enter notes, appointment details, and customer information into the system</li>
<li>Work closely with service advisors and staff to keep the schedule full and organized</li>
<li>Deliver a high level of customer care on every call</li>
</ul><h2 class="jobSectionHeader"><b>This position is ideal for candidates with experience as a:</b></h2>
<ul><li>BDC Agent</li>
<li>BDC Representative</li>
<li>Call Center Representative</li>
<li>Customer Service Representative</li>
<li>Appointment Setter</li>
<li>Scheduler</li>
<li>Service Coordinator</li>
<li>Receptionist</li>
<li>Inside Sales Representative</li>
</ul><h2 class="jobSectionHeader"><b>What We Are Looking For</b></h2>
<ul><li>Strong phone and communication skills</li>
<li>Friendly, professional, and customer focused attitude</li>
<li>Ability to handle both inbound and outbound calls</li>
<li>Strong follow up and attention to detail</li>
<li>Good computer and data entry skills</li>
<li>Dependable and able to work in a fast paced environment</li>
<li>Automotive, service scheduling, BDC, call center, or customer service experience is a plus, but not required</li>
</ul><h2 class="jobSectionHeader"><b>Why People Want This Job</b></h2>
<ul><li>Full time position with full benefits</li>
<li>Stable, respected company with long term opportunity</li>
<li>Family owned and operated since 1953</li>
<li>Modern updated facility near I 90 and I 39</li>
<li>Work for a premier Illinois Chevrolet, Buick, GMC, BMW, and Volkswagen dealer</li>
<li>Join a company known for community involvement and strong values</li>
</ul><h2 class="jobSectionHeader"><b>What We Offer</b></h2>
<p><b>Benefits</b></p>
<ul><li>Health Insurance</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>Company Paid Short Term Disability</li>
<li>Long Term Disability</li>
<li>Life Insurance</li>
<li>Accident Coverage</li>
<li>Critical Illness</li>
<li>401(k) with Company Match</li>
<li>And more</li>
</ul>
<p><b>Company Provided Benefits</b></p>
<ul><li>Bachrodt Best Paycheck Safety Net</li>
<li>Bachrodt Best Paid Paternity Leave</li>
<li>Bachrodt Best Paid Time Off</li>
<li>Bachrodt Best Paid Vacation</li>
<li>Bachrodt Best Sick Pay</li>
<li>Bachrodt Best Employee Assistance Program</li>
<li>Bachrodt Best Paid Holidays, without a waiting period</li>
<li>Bachrodt Best Bereavement Leave, paid</li>
</ul><h2 class="jobSectionHeader"><b>About Lou Bachrodt Automall</b></h2>
<ul><li>Modern updated facility</li>
<li>Premier Illinois Chevrolet, Buick, GMC, BMW, and Volkswagen dealer</li>
<li>Host of many local events, including the 12 Hours of Salvation Army Toy Drive</li>
<li>Family owned and operated since 1953</li>
<li>Best in class benefits</li>
<li>Deep commitment to employees and the community</li>
</ul><h2 class="jobSectionHeader"><b>Who We Are</b></h2>
<p>We provide our <b>Bachrodt Best in Class</b> experience by promoting and celebrating our team, our company, and our community.</p>
<p>We are looking for someone who wants to be part of a team that values service, professionalism, and growth.</p></div></div></div></div></div></div></div></div>

Service BDC Agent, Appointment Setter, Customer Service Representative

DataSearch, Inc.

<p>******Bilingual Patient Account Representative******</p><p><b>DataSearch Inc.,</b> a 50 Year Old Provider of Medical Receivable Services is Seeking Full Time Experienced Professionals. We have Immediate Openings for Call Center Collection Representatives for Early Stage hospital and physician accounts. <i><b>Starting Pay based on experience</b></i>, <i><b>plus unlimited Monthly Incentive </b></i> that is paid the following month! Major Medical Insurance after Ninety Days, Free Life Insurance, Paid Vacations and Holidays, and matching 401K. Our Clients represent some of the most respected Healthcare Providers throughout Texas and the United States. If you are Self-Motivated and driven to succeed, contact us immediately. EOE Direct Hire. Customer Service, and/or Call Center, Experience Required. Experience following up on Hospital or Physician claims is highly desireable! <i><b>Must be fully fluent in both English and Spanish.</b></i></p><p>Full Time, with 8 hours daily, Monday through Friday.</p><p><b>JOB SUMMARY</b></p><p>Accountable for all parts of Collection and follow up processes.</p><p><b>PRIMARY DUTIES AND RESPONSIBILITIES</b></p><ul><li>Responsible for account follow up and collections. This includes inbound and outbound calls daily.</li><li>Accurately and thoroughly document the collection activity performed.</li><li>Review the account information and necessary system applications to determine the subsequent appropriate work action.</li><li>Verify account resolution utilizing appropriate resources and applications.</li><li>Initiate telephone or letter contact to patients to obtain payment options.</li><li>Manage and maintain desk inventory daily and resolve high priority and aged inventory.</li><li><b>KNOWLEDGE, SKILLS, ABILITIES</b></li><li><i>To perform this job to its fullest and be successful an individual must be able to perform each necessary task satisfactorily. The qualifications below are representative of the knowledge, skill and/or ability we are seeking in applicants.</i></li><li><b>Qualifications:</b></li><li>Outstanding Customer Service Skills</li><li>Good written and verbal communication skills</li><li>Technical skills including PC and MS Outlook</li><li>Basic Math skills</li><li>Type minimum 40 wpm</li></ul><p>*</p><ul><li><b>EDUCATION / EXPERIENCE</b></li><li>High school diploma or equivalent education</li><li>1-5 Years&rsquo; experience in call center, customer service, or 3rd party collections</li></ul><p>Job Type: Full-time</p><p>Pay: $14.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Required)</li><li>call center: 1 year (Required)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>San Antonio, TX 78216 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>San Antonio, TX 78216: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

BILINGUAL Customer Service/Collections Specialist

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