intake counselor

Cornerstone VNA

<p>Intake Nurse (RN/LPN) - Home Care | Cornerstone VNA<br/>Location: Rochester, NH<br/>Job Type: Full-Time<br/>Schedule: Day Shift | Monday - Friday<br/></p><p>Help Make a Difference Where It Matters Most &ndash; At Home.<br/></p><p>Cornerstone VNA is seeking a compassionate and detail-oriented Intake Nurse (RN/LPN) to join our Intake team. The Intake Nurse plays a vital role in coordinating and streamlining the flow of medical records, referrals, and clinical communications between internal clinical teams and external providers. This position supports the timely and accurate processing of referrals, physician orders, and triage tasks (within licensure), ensuring patients receive the right care at the right time.<br/></p><p>This position offers flexibility and may be in-person, or hybrid, depending on agency needs and the candidate's qualifications and work preferences.<br/></p><p>Why Cornerstone VNA?<br/></p><p>We offer outstanding benefits, including:<br/></p><p>Competitive Wages<br/></p><p>Employer-Paid Medical &amp; Dental Insurance<br/></p><p>Vision Insurance<br/></p><p>Flexible Spending Account (FSA)<br/></p><p>Employer-Paid Short-Term Disability<br/></p><p>Long-Term Disability<br/></p><p>403b Retirement Plan with Employer Match<br/></p><p>Generous Paid Time Off (PTO)<br/></p><p>Mileage Reimbursement<br/></p><p>Continuing Education &amp; Tuition Reimbursement<br/></p><p>Strong Preceptor Program &amp; Growth Opportunities<br/></p><p>Pet Insurance<br/></p><p>Identity Theft Protection<br/></p><p>Accident and Critical Illness Insurance<br/></p><p>Will Preparation Services<br/></p><p>Employee Assistance Program (EAP)<br/></p><p>Employer-Paid AAA Basic Membership<br/></p><p>Discounted memberships with local organizations<br/></p><p>And so much more!<br/></p><p>What You'll Do<br/></p><p>Coordinate home health services by collaborating with clinical management, coordinators, provider offices, hospitals, and other referral sources.<br/></p><p>Receive and process physician verbal and written orders, documenting per process and communicating with clinical staff or managers.<br/></p><p>Receive and process SBARs (Situation-Background-Assessment-Recommendation), ensuring timely communication with staff or managers.<br/></p><p>Coordinate referrals for all programs including home care, perinatal, IV therapy, rehabilitation, social services, hospice, community palliative care, and telehealth.<br/></p><p>Triage calls related to referrals, physician orders, and SBARs.<br/></p><p>Participate in CVNA's emergency preparedness processes and respond to emergency building alerts.<br/></p><p>Perform additional responsibilities as assigned in an accurate and timely manner.<br/></p><p>What You Bring<br/></p><p>Current NH and Maine RN or LPN license (or any multi-state license)<br/></p><p>2+ years of clinical nursing experience preferred (home care experience a plus)<br/></p><p>Ability to work independently while being part of a collaborative care team<br/></p><p>Ready to Join Our Team?<br/></p><p>Be part of a supportive, respected, and compassionate team that values your skills and dedication.<br/></p><p>Apply today to become an Intake Nurse with Cornerstone VNA and make a meaningful difference every day.<br/></p>

Intake Nurse

Center for Urban Famlies

<div><p><b>About CFUF</b></p><p>
The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood, family stability, and economic mobility. Since 1999, we&rsquo;ve empowered Baltimore&rsquo;s underserved residents to overcome barriers, break the cycle of poverty, and build thriving futures. Through our All In strategy, we combine personal accountability, holistic case management, and workforce training to drive lasting impact for individuals, families, and communities. With a culture rooted in excellence, transparency, and purpose, CFUF fosters a dynamic, high-energy environment where bold ideas and passionate people thrive.</p><p></p><p><b><br>
The Opportunity</b></p><p>
The Intake Specialist plays a critical role in supporting the operational efficiency of CFUF&rsquo;s programs by serving as a primary point of contact for prospective applicants and enrollees. This role ensures a seamless intake experience by collecting, documenting, and maintaining accurate participant information while building rapport and trust with individuals entering CFUF services. The Intake Specialist works closely with internal teams to support case management efforts and enhance applicant satisfaction through timely, professional, and responsive engagement.</p><p>
Additionally, this position&rsquo;s broader responsibilities include:</p><ul><li>
Serving as the initial point of contact for individuals seeking services, providing accurate information and guidance on program eligibility and enrollment</li><li>
Conducting intake interviews and assessments to collect essential participant information and determine program fit</li><li>
Maintaining consistent communication with applicants to confirm continued interest and readiness for program participation</li><li>
Supporting case management teams by ensuring accurate and timely documentation of participant data</li><li>
Contributing to a welcoming, professional, and supportive environment for all members, partners, and stakeholders</li></ul><p></p><p><b><br>
What to Expect from This Opportunity</b></p><ul><li>
Identify and engage prospective CFUF applicants and enrollees through outreach and relationship-building efforts.</li><li>
Track all new referrals and complete intake assessments within 24 hours of initial contact to ensure timely service delivery.</li><li>
Design and administer surveys to gather key insights from employer partners, including job leads, member recruitment and retention, and overall satisfaction.</li><li>
Support the planning and coordination of workshops, programs, and engagement activities for members and employer partners.</li><li>
Assist with marketing and outreach efforts to support new and existing employer partnerships.</li><li>
Collaborate closely with the Account Specialist to support recruitment strategies for employer partners and program participants.</li><li>
Serve as an ambassador for CFUF by representing the organization to diverse audiences, including members, staff, employer partners, researchers, and funders.</li><li>
Support DHS and SNAP E&amp;T initiatives by identifying eligible applicants and facilitating the enrollment process.</li><li>
Maintain accurate, timely, and organized member files and case notes within the CFUF database.</li><li>
Assist the Senior Manager in compiling and coordinating data for grant reporting and program evaluation.</li><li>
Perform additional duties as assigned to support program operations and organizational goals.</li></ul><p></p><p><b><br>
Schedule: </b>Monday through Friday, 9 AM to 5 PM&mdash;this position offers one day of remote work per week</p><p></p><p><b><br>
Qualifications</b></p><ul><li>
High School Diploma or equivalent required; additional education or relevant certifications preferred.</li><li>
Minimum of five years of relevant experience in intake, direct service delivery, or a related field.</li><li>
Experience conducting intake interviews, assessments, and providing support in areas such as homelessness, mental health, and/or substance use.</li><li>
Knowledge of community-based resources and service agencies supporting disadvantaged individuals required.</li><li>
Experience working in a fast-paced, team-based environment with diverse populations.</li><li>
Strong time management, organizational, and communication skills required.</li><li>
Ability and willingness to travel and attend meetings and/or appointments required.</li></ul><p></p><p><b><br>
What Sets You Apart</b></p><ul><li>
Excellent written and verbal communication, interpersonal, problem-solving, and organizational skills; strong attention to detail required.</li><li>
Demonstrated ability to build rapport, establish trust, and effectively engage individuals from diverse educational and socio-economic backgrounds.</li><li>
Experience conducting intake assessments, interviews, and providing direct service support in fast-paced, high-volume environments.</li><li>
Ability to manage multiple priorities, maintain timely follow-up, and ensure accuracy in documentation and data entry.</li><li>
Strong data management skills with experience maintaining case notes and working within electronic databases (e.g., ETO, Apricot, or similar systems).</li><li>
Knowledge of community-based resources and experience supporting individuals facing barriers such as homelessness, mental health, and/or substance use challenges.</li><li>
Experience supporting outreach, recruitment, and engagement efforts across community and partner networks.</li><li>
Comfortable representing the organization as an ambassador to members, partners, and stakeholders with professionalism and confidence.</li><li>
Ability to work effectively both independently and within a collaborative, team-based environment.</li><li>
Must be resourceful, resilient, and tenacious with a high level of personal integrity and passion for CFUF&rsquo;s mission to accelerate social and economic opportunities and advocate for policies that promote equity and racial justice.</li></ul><p></p><p><b><br>
Applying for a Career Opportunity &amp; Our Commitment to Diversity</b></p><p>
Please apply to this posting to be considered for future job opportunities with CFUF. Additionally, make sure to submit your resume via our talent pool. If there is a specific job you are interested in, you may apply directly to that opportunity and complete your application. Our Talent team truly appreciates your interest and hope to contact you for a future opportunity.</p><p></p><p><br>
CFUF is an Equal Opportunity Employer. CFUF is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal &ndash; to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.</p><p></p><p><br>
If you are a person with a disability needing assistance with the application process, please reach out to hr@cfuf.org.</p><p></p><p><b><i><br>
Note: We review applications on a rolling basis and will close the posting once the position is filled.</i></b></p></div>

Intake Specialist

Mount Regis Center

<div>Overview:
<div><b>
Hours for this position:</b></div><div>
Tuesday-Friday 2:30p-11:00p</div><div>
Saturday 11:00a - 7:30p</div><div></div><div><br>
**Must have a good driving records and drivers license**</div><div></div><div><br>
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client&rsquo;s belongings/person for<br>
prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.</div><div></div><div><b><br>
We have FUN at work!
</b></div><ul><li>Monthly drawings</li><li>
Monthly events</li><li>
Monthly snacks/treats</li><li>
Employee of the Month/Quarter/Year with gifts/treats</li><li>
Spirit Weeks and more!</li></ul><div><b>
Benefits</b></div><div>
Full Time or Part Time with Benefits</div><ul><li>
Medical (three tiers)</li><li>
Dental</li><li>
Vision</li><li>
STD (employer paid)</li><li>
LTD</li><li>
Life Insurance (employer paid)</li><li>
401k</li><li>
2 weeks of Vacation</li><li>
24 hours Personal Time</li><li>
6 Sick Days</li><li>
6 Extended Sick Days</li><li>
Paid holidays</li><li>
1.5x your hourly rate for working a recognized holidays</li></ul><div><b>
Criminal History</b></div><div>
We&rsquo;re licensed through the Department of Behavioral Health and Development Services, which means we follow their standards for criminal history and hiring criteria. If you have a criminal history, please review the barrier crimes to ensure that you&rsquo;re eligible for employment at our facility. https://www.dss.virginia.gov/files/division/obi/background_investigations/barriercrimes/CRF_Barrier_Crime_List.pdf</div>
Responsibilities:
<div>
ESSENTIAL FUNCTIONS:<br>
<ul><li>Liaise with client/family of potential admissions to address any questions, concerns, etc.</li><li>Coordinate facility tours with clients and families who are potential admissions.</li><li>Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client</li></ul>
arrival, including travel arrangements as applicable.<br>
<ul><li>Establishes professional rapport with client to ensure that they feel welcomed upon arrival.</li><li>Supports arrival process including coordinating assessment/bed placement process, searches of client</li></ul>
belongings/person for prohibited items.<br>
<ul><li>Orients client to the facility/milieu.</li><li>Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule</li></ul>
as needed.<br>
<ul><li>Ensures intake paperwork is completed in a timely fashion and documentation is maintained as</li></ul>
required.<br>
<ul><li>May discuss client&rsquo;s financial responsibility and take payment as applicable.</li><li>Provides exceptional customer service in line with Acadia Healthcare standards.</li></ul></div>
Qualifications:
<div>
STANDARD EXPECTATIONS:<br>
<ul><li>Complies with organizational policies, procedures, performance improvement initiatives and maintains</li></ul>
organizational and industry policies regarding confidentiality.<br>
<ul><li>Communicate clearly and effectively to person(s) receiving services and their family members, guests</li></ul>
and other members of the health care team.<br>
<ul><li>Develops constructive and cooperative working relationships with others and maintains them over</li></ul>
time.<br>
<ul><li>Encourages and builds mutual trust, respect and cooperation among team members.</li></ul>
Page 2 of 4<br>
Intake Specialist (Specialty) 07/10/2023<br>
<ul><li>Maintains regular and predictable attendance.</li></ul></div><div><br>
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:<br>
<ul><li>High-school diploma, GED, or equivalent.</li><li>1 &ndash; 2 years of experience in a patient care environment in a substance use/behavioral health setting, is</li></ul>
preferred.<br>
<ul><li>Must have excellent communication and customer service skills, and an ability to use required</li></ul>
computer programs.</div><div><br>
LICENSES/DESIGNATIONS/CERTIFICATIONS:<br>
<ul><li>De-escalation training, CPR and/or First-Aid certification as required by facility</li></ul></div><div></div><div><br>
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual&rsquo;s characteristics protected by applicable state, federal and local laws.</div></div>

Care Indeed

<div><b>Organization: </b>Care Indeed, Inc.<br>
<b>Employment Type: </b>Full-time<br>
<b>Department: </b>Sales<div><b><br>
About Us</b></div><p>
Two compassionate visionaries embarked on a transformative journey when Dee and Vanessa founded Care Indeed Home Health Care in the heart of the San Francisco Bay Area. Their mission was clear: to revolutionize the way care was delivered to seniors and individuals in need. Beyond home care services, they expanded their reach into medical staffing, bridging the gap between healthcare facilities and skilled professionals. These founders actively listened to pain points, strategically recruited committed candidates, and ensured that compassion remained at the core of their legacy. From pandemic adaptations to virtual reality training, their impact continues to shape the healthcare landscape, creating a better world for elders, families, and their caregivers.</p><div><b><br>
Position Overview</b></div><div>
The Intake Coordinator plays a vital role in the client acquisition process by acting as the first point of contact for potential clients and their families. This energetic and proactive individual is responsible for identifying the needs of prospective clients, nurturing leads, and ensuring a smooth transition into care services. The Intake Coordinator excels in managing inbound inquiries and conducting outbound outreach through phone, email, and digital channels. They also take charge of conducting virtual assessments to evaluate client needs and provide initial recommendations for care. With a focus on client engagement, they gather essential information, schedule in-person or virtual assessments, and facilitate consultations, ensuring that the organization can provide the appropriate level of care based on the client&rsquo;s specific needs. Their collaboration with branch locations and on-call teams is key to streamlining operations and contributing to the overall success of the company. Three years of experience in home care or healthcare is preferred, as this role is essential in managing the early stages of the client lifecycle and building lasting relationships.</div><div><b><br>
Essential Duties And Responsibilities</b></div><ul><li><div>
Handle and manage initial intake calls, converting qualified leads into scheduled assessments, including virtual assessments when appropriate.</div></li><li><div>
Proactively generate new sales opportunities through lead-generation techniques such as email outreach, cold calls, and social media engagement.</div></li><li><div>
Clearly articulate Care Indeed's values, services, and offerings to prospective clients while empathetically listening to and understanding their unique needs, ensuring the right care solution is recommended.</div></li><li><div>
Meet and exceed intake sales targets, conversion quotas, and other performance metrics.</div></li><li><div>
Track, manage, and report the status of all leads, prospects, and clients through the company's internal systems, ensuring timely follow-up and communication.</div></li><li><div>
Maintain data accuracy, consistency, and timeliness across all systems to ensure operational efficiency.</div></li><li><div>
Serve as a key liaison between new clients, assessors, care management teams, and direct care supervisors, ensuring clear communication and smooth transitions.</div></li><li><div>
Collaborate with accounting, direct care supervisors, and other internal teams to provide a seamless client onboarding experience and address any administrative needs.</div></li><li><div>
Guide clients through every step of the intake process, from the initial inquiry to the commencement of care, ensuring they feel supported and informed.</div></li><li><div>
Communicate regularly with remote and on-call teams to support a seamless transition from the intake process to ongoing client care management.</div></li><li><div>
Prepared and presented sales analytics reports on a weekly, monthly, and quarterly basis, tracking lead generation, conversion rates, and other key performance metrics.</div></li><li><div>
Provide ongoing support to assessors and ensure a smooth transition for clients from the sales process to care coordination.</div></li><li><div>
Perform additional duties as assigned, contributing to the overall goals and objectives of the company.</div></li></ul><div><b><br>
Job Conditions</b></div><ul><li><div>
Risk of exposure to bloodborne pathogens is limited</div></li><li><div>
Fast-paced environment</div></li><li><div>
It requires minimal lifting of office records and printouts</div></li><li><div>
It is primarily a desk job that essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication</div></li></ul><div><b><br>
Qualifications</b></div><ul><li><div>
A Bachelor&rsquo;s degree is required - a background in social work, psychology, counseling, rehabilitation, gerontology, nursing, or sociology</div></li><li><div>
At least one year of experience or training in health care/social services.</div></li><li><div>
Sales experience preferred.</div></li><li><div>
Exceptional written and verbal communication skills.</div></li><li><div>
Proficiency in assessing client needs, meeting service quality standards, and evaluating client and employee satisfaction.</div></li><li><div>
Capability to thrive in a fast-paced environment.</div></li><li><div>
Unwavering commitment to providing the highest quality care and customer service.</div></li><li><div>
Proven track record of process management with meticulous attention to detail.</div></li><li><div>
Sensitivity, patience, and compassion when interacting with prospects.</div></li><li><div>
A positive, solution-oriented mindset.</div></li><li><div>
Flexibility and availability to work hours beyond the standard workweek.</div></li></ul><div><b><br>
Work Hours</b></div><div>
Monday-Friday 9:00 AM to 5:30 PM</div><div><br>
Care Indeed is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div><br>
Make An Impact! Join Our Team Today!</div><div><br>
Want to join a company at the forefront of in-home care? Care Indeed is looking for individuals like you! If you are interested in joining our team, you can submit your application at https://careindeed.com/careers or call us at 650-563-8711.</div><div><br>
Ranked by FORTUNE as one of the Bay Area's 50 Best Places to Work in Aging Services, our dedicated team is ready to grow and is in search of talented care providers.</div></div>

Intake Coordinator

Cuyahoga County Prosecutor's Office

<b>Job Title:</b> Intake Officer Division: Case management/criminal
<br><b>Reports To:</b> Professional Staff Coordinator Salary: $57,980
<br><b>Location:</b> The Justice Center Hours: 8:30 AM – 4:30 PM
<br>1200 Ontario Street – 8th floor Monday - Friday
<br>Cleveland, Ohio 44113
<br><br>
<b>MINIMUM EDUCATION, TRAINING AND EXPERIENCE:</b><br>
Associates degree with coursework in business, paralegal, or law enforcement or a related field and three (3) years of experience including clerical work, or an equivalent combination of education, training, and experience. Bachelor's Degree preferred.
<br><br>
Proficiency in computer skills including Microsoft Windows and other Microsoft products (Word/Excel), and database experience.
<br><br>
<b>FUNCTION:</b><br>
Provides case management/legal clerical support to supervisor and prosecutors. Prepares incoming cases for prosecution by reviewing, retrieving evidence for, and electronically updating case information. Incorporates both electronically and manually submitted case information from police departments and various other agencies into the electronic case file. Prepares motions and provides legal clerical support to staff attorneys.
<br><br>
<b>RESPONSIBILITIES:</b><br>
<ul>
<li>Maintains legal files (both paper & electronic); prepares and sets up files, organizes documents, and files documents in designated order; retrieves/replaces files, and routes items needing immediate response to the appropriate party;</li>
<li>Prepares, types, proofreads and processes legal and administrative correspondence and documents;</li>
<li>Provides assistance to Assistant Prosecuting Attorneys (APAs) regarding various evidence requests such as Medical Examiner's Office requests, medical records, Journal Entries, subpoenas, EMS, 911 calls, and evidence data collection;</li>
<li>Adheres to legal document standards to ensure proper format and completeness for court acceptance; Performs case intake by evaluating submitted case materials and incorporating the information into the electronic case file;</li>
<li>Communicates with and/or serves as liaison between APAs, clients, coworkers, opposing counsel, court personnel, law enforcement agencies, various governmental agencies and the general public;</li>
<li>Inputs, retrieves, and updates information using computerized databases, obtains criminal histories by accessing the Law Enforcement Automated Database System;</li>
<li>Completes quality assurance review of court cases by verifying case information for accuracy and completeness and by researching and correcting discrepancies;</li>
<li>Attend meetings with Supervisors and APAs;</li>
<li>Monitors case workflows/tasks to ensure requested information is received on a timely basis.</li>
<li>May transcribe legal dictation, recorded interviews or phone calls;</li>
<li>Performs all other duties assigned, delegated or required of the Intake Officer as well as those prescribed by law;</li>
<li>Conducts business in accordance with federal statutes and guidelines, the Ohio Revised Code, and the Ohio Administrative Code.</li>
</ul>
<b>APPLICATION PROCEDURE:</b><br>
Upload a letter of interest including your e-mail address, resume, and three professional references via the online application process at:
<br><br>
http://prosecutor.applicantstack.com/x/openings
<br><br>
All materials must arrive no later than 8:30 am on April 7, 2026
<br><br>
ALL JOB OFFERS ARE MADE WITH THE UNDERSTANDING THAT PROSPECTIVE EMPLOYEES PASS A DRUG TEST AND A CRIMINAL BACKGROUND INVESTIGATION PRIOR TO BEING HIRED.
<br><br>
Reasonable accommodation is available to all employees and applicants. If you have a disability that needs to be accommodated, please contact the Human Resources Department.
<br><br>
Equal Opportunity Employer; Smoke-free and Drug-free Workplace
<br><br>
<b>Visit our website:</b> http://prosecutor.cuyahogacounty.us/

Intake Officer (criminal division)

AdaptHealth

<div>Description:
<p><b>
AdaptHealth Opportunity &ndash; Apply Today!</b></p><p>
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.</p><p><b>
Intake Specialist</b></p><p>
The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist&rsquo;s schedules can vary based on the need of the branch.</p><p>
The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.</p><p><b>
Essential Functions and Job Responsibilities:</b></p><ul><li>
Accurately enters referrals within allotted timeframe as established; meeting productivity and quality standards as established.</li><li>
Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.</li><li>
Works with leadership to ensure appropriate inventory/services are provided.</li><li>
Communicates with patients regarding their financial responsibility, collects payment and documents in patient record accordingly.</li><li>
For non-Medicaid patients communicate with patients</li><li>
Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.</li><li>
Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service.</li><li>
Answers phone calls in a timely manner and assists caller.</li><li>
Reviews medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.</li><li>
Demonstrates expert knowledge of payer guidelines and reads clinical documentation to determine qualification status and compliance for all equipment and services.</li><li>
Works with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process.</li><li>
Contacts patients when documentation received does not meet payer guidelines, provide updates, and offer additional options to facilitate the referral process.</li><li>
Works with sales team to obtain necessary documentation to facilitate referral process, as well as support referral source relationships.</li><li>
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.</li><li>
Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.</li><li>
Assume on-call responsibilities during non-business hours in accordance with company policy.</li></ul><ul><li><b>
Lead Responsibilities:</b></li><li>
Supervise and provide guidance to team members in daily operations and complex case resolution</li><li>
Lead team meetings and facilitate training sessions for staff development</li><li>
Monitor team performance metrics and productivity standards, providing feedback and coaching as needed</li><li>
Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions</li><li>
Develop and implement process improvements and workflow optimization strategies</li><li>
Coordinate with management on staffing needs, scheduling, and resource allocation</li><li>
Conduct new employee onboarding and ongoing training programs</li><li>
Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions</li><li>
Prepare reports and analysis on team performance, trends, and operational metrics for management review</li><li>
Maintains patient confidentiality and functions within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other education programs as required.</li><li>
Maintains compliance with AdaptHealth's Compliance Program.</li><li>
Performs other related duties as assigned.</li></ul><p><b>
Competency, Skills and Abilities:</b></p><ul><li>
Ability to appropriately interact with patients, referral sources and staff.</li><li>
Decision Making.</li><li>
Analytical and problem-solving skills with attention to detail.</li><li>
Strong verbal and written communication.</li><li>
Excellent customer service and telephone service skills.</li><li>
Proficient computer skills and knowledge of Microsoft Office.</li><li>
Ability to prioritize and manage multiple tasks.</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
</li><li>Ability to work independently as well as follow detailed directives</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.</li></ul>
Requirements:
<p><b>
Education and Experience Requirements:</b></p><ul><li>
High school diploma or equivalent required; Associate&rsquo;s degree in healthcare administration, Business Administration, or related field preferred</li><li>
Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services</li><li><b>
Specialist Level: (Entry Level):</b></li></ul><p>
One (1) year of work-related experience</p><ul><li><b>
Senior Level:</b></li></ul><p>
One (1) year of work-related experience plus</p><p>
Two (2) years exact job experience</p><ul><li><b>
Lead Level:</b></li></ul><p>
One (1) year of work-related experience plus</p><p>
Four (4) years exact job experience</p><p><b>
Physical Demands and Work Environment:</b></p><ul><li>
Extended sitting at computer workstations with repetitive keyboard use; occasional standing, bending, and lifting to 10 pounds.</li><li>
Professional office setting with variable stress levels during authorization deadlines, appeals processes, and urgent patient authorization needs.</li><li>
Proficiency with computers, office equipment, payer portal systems, and healthcare software applications</li><li>
Sustained concentration, diligence, and ability to manage confidential patient and insurance information with discretion.</li><li>
Communication: Professional verbal and written communication skills for payer interactions and healthcare provider coordination at all organizational levels</li><li>
Ability to work independently with minimal supervision and availability for extended hours when required.</li><li>
Mental alertness to perform the essential functions of position.</li></ul></div>

AVENUES RECOVERY CENTER

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers offering superior substance use treatment across every level of care. Our unrivaled medical and clinical curriculum has made us a paragon of premier addiction treatment - and led to our unprecedented, explosive growth. Opening ten new locations in the space of less than six years, Avenues continues to blaze trails and set new standards in the world of recovery. If you're a skilled, passionate individual looking to be a part of something bigger than yourself - we warmly invite you to join our team. Help us execute our lifesaving mission, and continue onward and upward!
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 <strong>
  <em>
   Now Hiring
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  an
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 <strong>
  <em>
   Intake Coordinator
  </em>
 </strong>
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  for our
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 <strong>
  <em>
   Detox and Residential treatment facility,
  </em>
 </strong>
 <em>
  in
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  <em>
   Ft. Collins, CO.
   <br/>
   <br/>
  </em>
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 <strong>
  What You'll Do
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  <br/>
 </strong>
 <ul>
  <li>
   Coordinate closely with admissions call center team and facility staff to facilitate smooth and timely admissions
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  <li>
   Assist in arranging scheduling, transportation, and other necessary details to facilitate efficient transitions into treatment
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   Collaborate with Utilization Review team to secure all referrals and authorizations needed prior to admission
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  <li>
   Collaborate with Case Manager on special insurance needs (FMLA, COBRA) and creation of aftercare plan
  </li>
  <li>
   Cultivate warm and trusting rapport with clients to promote confidence in and commitment to treatment
  </li>
  <li>
   Communicate program features, services, and any requested information to those interested in treatment
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   <br/>
  </li>
 </ul>
 <strong>
  What We're Looking For
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  <br/>
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 <ul>
  <li>
   High School Diploma or GED required
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   Minimum one year experience in treatment industry preferred
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   Exceptional oral and written communication skills
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   Excellent collaborative and interpersonal skills
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   Keen judgement and acute observational skills
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   <br/>
  </li>
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  Why Join Us?
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 <strong>
  Benefits
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  <br/>
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 Avenues features a rich, fulfilling workplace culture where each person is valued and greatness is pursued. We support our employees unconditionally, and work to provide them with every resource they need to excel! Aside from generous PTO and compensation, when you join the Avenues family, you'll be eligible for the following benefits package:
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   401K with employer match
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   Eligible for HRSA STAR federal student loan repayment
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   Medical Insurance
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   Dental
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   Vision
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   Accident
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   Critical Illness
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   Hospital Indemnity
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   Voluntary Short-Term Disability
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   Voluntary Long -Term Disability
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   Employer-Paid Life and AD&amp;D
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   LifeTime Benefit Term Insurance with Long Term Care
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   Legal Coverage
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   Pet Insurance
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   Identity Theft Protection
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   Employer-Paid Employee Assistance Program
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   Flexible Spending Account (FSA) - Medical
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  <li>
   Dependent Care FSA (DCF)
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   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Join our growing team and discover the magic here at Avenues!
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   <br/>
  </em>
 </strong>
 <strong>
  <em>
   Apply today!
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   <br/>
  </em>
 </strong>
 Salary: $22.00 - $25.00 per hour
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 <em>
  Job Posted by ApplicantPro
 </em>
</div>


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