intake manager

Family Love Care

Intake Specialist (Hybrid)Kansas City, MO (Hybrid &ndash; One to two times per week in office)Weekly and monthly bonus potential!Position OverviewWe are seeking a motivated and detail-oriented Intake Specialist to join our growing home health care team. This role is responsible for managing incoming inquiries, converting callers into qualified leads, and guiding potential patients and caregivers through the intake process until services begin.The ideal candidate is empathetic, organized, and persistent with follow-up, as the intake process can take several weeks to months before converting to start of care. Success in this role requires strong communication skills and the ability to handle a high volume of calls while providing excellent service.Key Responsibilities<ul><li>Answer and manage high-volume inbound calls from prospective patients, families, and caregivers</li><li>Convert incoming inquiries into qualified leads for home health services</li><li>Conduct outbound follow-up calls, emails, and texts to nurture potential patients throughout the intake process</li><li>Maintain consistent communication with prospects during the typical 3-month intake and onboarding timeline</li><li>Track and update lead and patient information in internal systems</li><li>Provide clear information about services, eligibility, and next steps</li><li>Coordinate with internal teams to ensure a smooth transition from intake to start of care</li><li>Meet call activity and conversion goals</li></ul>Qualifications<ul><li>1+ year of experience in customer service, intake coordination, call center, healthcare scheduling, or sales support preferred</li><li>Strong communication skills via phone, email, and text</li><li>Comfortable handling 50+ inbound and outbound calls per day</li><li>Strong follow-up and organizational skills</li><li>Basic technical proficiency with computers, CRM systems, and scheduling tools</li><li>Ability to multitask in a fast-paced, patient-focused environment</li><li>Experience in home health, healthcare intake, or patient coordination is a plus</li></ul>What We&rsquo;re Looking For<ul><li>A compassionate communicator who enjoys helping families navigate care options</li><li>Someone who is persistent with follow-up and relationship building</li><li>A team player who thrives in a high-volume, fast-paced environment</li></ul>Pay: $20.00 - $23.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Experience:<ul><li>Call center: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Kansas City, MO 64126 (Required)</li></ul>Work Location: Hybrid remote in Kansas City, MO 64126

Intake Specialist

giftHEALTH

<div><h2 class="jobSectionHeader">Intake Lead (Specialty)</h2><h3 class="jobSectionHeader"> 
About Us</h3>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.<h3 class="jobSectionHeader">
Position Summary</h3>
We are seeking a Specialty Intake Lead to lead and develop a team of Specialty Intake Specialists, driving accurate, timely prescription processing within Gifthealth&rsquo;s specialty pharmacy operations. This position plays a key role within the Operations and Process Automation team, ensuring workflow excellence, compliance with applicable regulations, and a high standard of patient and provider experience from intake to dispensing. The Specialty Intake Lead combines hands-on operational oversight with frontline leadership, serving as the primary escalation point and performance driver for the specialty intake function.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Team Leadership: Lead a team of Specialty Intake Specialists, providing daily guidance, support, and performance coaching to maintain a high-functioning, collaborative team environment.</li><li>
Escalation Management: Serve as the primary point of contact for complex intake issues and team escalations, resolving problems efficiently while minimizing downstream impact on prescription processing.</li><li>
Onboarding &amp; Training: Support the onboarding, training, and peer mentoring of new team members to ensure consistent skill development and adherence to intake standards.</li><li>
Workflow Oversight: Monitor daily workflow, assign tasks, and adjust priorities as needed to meet program SLAs and ensure accurate, timely prescription processing.</li><li>
Performance Management: Provide ongoing feedback to team members; identify and escalate performance or training gaps to ensure continuous improvement.</li><li>
Specialty Billing Accuracy: Oversee specialty workflows and ensure incoming prescriptions are billed accurately and processed in compliance with applicable regulations and payer requirements.</li><li>
Issue Resolution: Troubleshoot intake issues as they arise and implement systemic safeguards to prevent recurrence and protect prescription accuracy.</li><li>
Metrics &amp; Reporting: Track and report team performance metrics; build and monitor dashboards to ensure program SLA compliance and surface trends for leadership review.</li><li>
Process Improvement: Identify workflow inefficiencies and partner with QA Leads and trainers to implement improvements and reduce error rates.</li><li>
Cross-Functional Collaboration: Partner with the Implementation, Hub, and Specialty, customer success and product team teams to support new specialty drug launches and ensure seamless cross-functional alignment.</li><li>
Patient &amp; Provider Communication: Communicate with patients and providers as needed to verify prescription details and resolve intake discrepancies in a timely manner.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Licensure/Certification: Active Certified Pharmacy Technician (CPhT) license in the state of Ohio, in good standing.</li><li>
Experience: 3&ndash;5 years of experience as a Certified Pharmacy Technician, including 1&ndash;3 years in a leadership, supervisory, or senior technician role.</li><li>
Required Knowledge: Working knowledge of federal and Ohio controlled medication laws and regulations.</li><li>
Required Skills: Demonstrated adaptability in a fast-paced environment; strong problem-solving skills; high attention to detail; excellent communication and team leadership capabilities.</li><li>
Preferred Knowledge: Prior specialty pharmacy experience strongly preferred.</li><li>
Preferred Skills: Training or mentoring experience; strong working knowledge of intake workflows and pharmacy management systems.</li></ul>
Skills:<ul><li>
A natural team builder who leads with empathy, consistency, and accountability</li><li>
Comfortable navigating ambiguity and shifting priorities in a high-growth, fast-moving environment</li><li>
Data-oriented mindset with a drive to identify root causes and implement lasting fixes</li><li>
Deeply committed to the patient experience and accurate prescription journey outcomes</li><li>
Collaborative cross-functional partner who builds trust quickly with diverse stakeholders</li></ul><h3 class="jobSectionHeader">
Work Environment</h3><ul><li>
Location: Hybrid / Remote</li><li>
Schedule: Full-time</li><li>
Full-time; schedule may require flexibility to accommodate operational needs or escalations</li><li>
Regular engagement with Operations, Implementation, Hub, and Specialty teams to ensure cross-functional alignment</li></ul><h3 class="jobSectionHeader">
Key Essential Functions</h3><ul><li>
Must be able to work at a computer workstation for extended periods</li><li>
Must be able to perform repetitive keyboard and data entry tasks throughout the workday</li><li>
Must be able to maintain high accuracy and attention to detail while managing a high volume of transactions</li></ul><h3 class="jobSectionHeader">
Employment Classification</h3>
Status: Full-time 
FLSA: Non-Exempt<h3 class="jobSectionHeader">
Equal Employment Opportunity (EEO) Statement</h3>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!<h2 class="jobSectionHeader">
Disclaimer</h2>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</div>

Intake Specialist Lead (Specialty)

Vertus HealthCare

<div>
 We are seeking a friendly, empathetic, and detail-oriented Clinical Intake/Scheduler to join our team at Vertus HealthCare. We are a leading home care agency servicing Palm Beach, Okeechobee, Vero, Indian River and Port St. Lucie.
 
 
 The Clinical Intake/Scheduler is responsible for the overall coordination of the Home Health Agency referrals under the direct supervision of the Director of Nursing/ Clinical Manager. The Intake Coordinator is a resource person for referral sources and works closely with other members of the team to ensure adequate coordination and transition occurs to home health. The Intake Coordinator
 
 MUST
 
 have extensive knowledge of the regulatory guidelines governing home health admissions.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Receive referrals from physicians, facilities and staff and enter the referrals in the EMR.
 </li>
 <li>
 Ensure all demographic information is accurate on the referral form based on eligibility (Medicare and non-Medicare requirements).
 </li>
 <li>
 Enter non-admitted information into Alora Plus (Software) with details in coordination notes if no visit was made. Communicates non-admitted status to referral sources and/or Sales Managers along with the reason for non-admission.
 </li>
 <li>
 May be required to perform patient visits and /or participate in on-call rotation.
 </li>
 <li>
 Function as staff nurse PRN if applicable.
 
 
 
 </li>
 </ul>
 
 Administrative:
 
 
 
 <ul>
 <li>
 Follow up on automated eligibility alerts.
 </li>
 <li>
 Communicate with the Billing Manager if the insurance carrier is not Medicare to ensure verification of benefits occurs. Communicates benefit information with referral source as necessary.
 </li>
 <li>
 Scans referral paperwork timely to ensure that it is made available to field staff. Communicates acceptance of referrals clearly with referral sources.
 
 
 
 </li>
 </ul>
 
 Required Experience/Skills:
 
 
 
 <ul>
 <li>
 Graduate of an approved school of professional nursing, LVN / LPN or RN and licensed in the state in FL.
 </li>
 <li>
 Must possess a minimum of two years&rsquo; experience in the health care industry and one year&rsquo;s experience in home health.
 </li>
 </ul>
</div>

Clinical Intake Coordinator/Scheduler

ABC of NC Child Development Center

<div>Position Summary
The Assistant Practice Manager provides hands-on administrative and operational support to ensure efficient, compliant, and client-centered service delivery. This role supports day-to-day practice operations, including insurance authorizations, credentialing support, intake coordination, and operational workflows. The Assistant Practice Manager works closely with the Director of Operations, Finance, and Clinical teams and serves as a reliable point of contact for staff and families.
This position is hourly and non-exempt and does not have supervisory responsibility. The pay range for this position is $40,000 - $50,000 per year. 

Key Responsibilities
Practice Operations Support
<ul><li>Supports daily practice operations in alignment with established policies, procedures, and workflows.</li>
<li>Assists with monitoring insurance requirements, payer updates, and regulatory compliance, escalating concerns as appropriate.</li>
<li>Provides administrative and operational support to service providers, including assistance with documentation, payer processes, and practice management systems.</li>
<li>Assists with coordinating schedules, task workflows, and resource needs as directed, without supervisory or decision-making authority.</li>
<li>Tracks operational data, service issues, and client feedback, reporting trends to the Director of Operations.</li>
<li>Serves as a point of contact between clinical, administrative, and finance teams to support communication and facilitate issue resolution.</li>
<li>Participates in team and operations meetings as scheduled.</li>
<li>Provides backup support for clinic administrative functions as needed.</li>
</ul>
Authorizations &amp; Intake Support
<ul><li>Verifies insurance benefits and coverage for new and existing clients.</li>
<li>Reviews benefits and coverage information with parents/caregivers during intake, coverage changes, and annual renewals.</li>
<li>Coordinates with the intake team to support timely progression toward service initiation.</li>
<li>Prepares, submits, and tracks authorization documentation according to payer and organizational timelines.</li>
<li>Maintains tracking tools and reports related to intakes, authorizations, and insurance updates.</li>
<li>Supports ongoing improvement of authorization processes to increase efficiency and accuracy.</li>
</ul>
Credentialing &amp; Contract Support
<ul><li>Assists with provider credentialing and recredentialing for commercial insurance plans, Medicaid, MCOs, school districts, and other funding sources.</li>
<li>Maintains and updates CAQH provider profiles.</li>
<li>Supports payer communications, audits, and contract documentation under the direction of the Director of Operations.</li>
<li>Collaborates with Billing and Finance teams to support revenue cycle processes as needed.</li></ul> 
<div></div>Work Schedule
<ul><li>Monday - Friday, 8am - 5pm</li>
<li>This is a hybrid position with both in office and remote capabilities.</li>
<li>Overtime may be required based on operational needs and must be pre-approved in accordance with policy.</li></ul></div>

Assistant Practice Manager

Law Offices of Meesha Moulton

The Case Manager is responsible for managing personal injury cases from intake through resolution or escalation to litigation. This role serves as the primary point of contact for clients, ensuring a smooth case progression, timely communication, and thorough documentation. The Case Manager works closely with attorneys, medical providers, and insurance companies to gather necessary information, support claim development, and maximize case value.Key Responsibilities:<ul><li>Manage a caseload of personal injury files from intake through settlement or escalation to litigation</li><li>Maintain regular communication with clients, providing updates and answering questions throughout the case lifecycle</li><li>Request, review, and organize medical records, bills, and other supporting documentation</li><li>Coordinate medical treatment and assist clients with provider scheduling when needed</li><li>Communicate with insurance adjusters regarding liability, coverage, and claim status</li><li>Draft demand packages and assist attorneys in case valuation and negotiation strategy</li><li>Monitor case deadlines and ensure timely progression of all matters</li><li>Document all case activity accurately in the case management system</li><li>Identify issues that may impact case value or liability and escalate appropriately</li><li>Support settlement negotiations and assist with disbursement processes</li></ul>Job Type: Full-timePay: $20.00 - $25.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Case Manager

Optimize U Memphis

Overview We are seeking a dedicated and skilled Office Manager to join our team. We treat women and men by optimizing their hormones. We also focus on workout recovery. The ideal candidate will play a crucial role in providing high-quality patient care and administrative support within a fast-paced medical environment. This position requires an understanding of medical terminology, patient service, and the ability to work effectively in an outpatient setting. Experience in customer care and marketing is highly desirable.Responsibilities<ul><li>Assist healthcare providers with patient examinations and procedures.</li><li>Perform Billing entries.</li><li>Perform intake procedures including obtaining vital signs and medical histories.</li><li>Maintain accurate patient records using EHR systems.</li><li>Ensure compliance with safety protocols and basic life support standards.</li><li>Communicate effectively with patients regarding their care and treatment plans.</li><li>Manage scheduling, appointments, and follow-up calls for patients.</li><li>Assist in the coordination of care for patients in the clinic setting.</li><li>Assist in marketing, client acquisition and retention.</li></ul>Requirements<ul><li>Proven experience as a Office Manager or in a similar role preferably within healthcare settings such as clinics or hospitals.</li><li>Knowledge of medical terminology.</li><li>Familiarity with EMR systems and basic life support certification.</li><li>Strong patient service skills with the ability to communicate effectively with diverse populations.</li><li>Ability to perform intake duties including taking vital signs and understanding medication administration protocols.</li><li>Join us in making a difference in patient care while advancing your career in the medical field!</li></ul>Pay: $23.00 - $28.00 per hourWork Location: In person

Office Manager

Cenikor Foundation

<div>Cenikor's Value Proposition - What's In It for You?:
<ul><li>
PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year. 
</li><li>
COMPETITIVE PAY, BENEFITS, PAID TIME OFF, TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.<ul><li><ul><li>
Benefits for full-time team members include Medical, Dental, Vision, Basic Life &amp; AD&amp;D, LTD, STD, Accident, Critical Illness, HRA/FSA</li></ul></li></ul></li><li>
STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.</li><li>
CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals.</li><li>
STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here 
</li><li>
The work we do isn't easy. If you like to work hard, to serve others and to have FUN with your team while achieving goals, Cenikor will be the right place for you!</li></ul>

Schedule: Sunday - Wednesday 4pm-9pm

ESSENTIAL FUNCTIONS:
<ul><li>
Serve as the initial and primary point of contact for clients prior to and upon arrival for intake appointments.</li><li>
Perform reminder calls to clients prior to schedule intake date, to confirm client's anticipated arrival and identify any barriers to conversion. Re-schedule intake appointments upon request with approval.</li><li>
Greet all visitors and professionally represent the organization through written correspondence, telephone and personal contact.</li><li>
Provide personalized support and concierge level service for clients during their journey to recovery.</li><li>
Review client financial responsibility and facilitate conversations related to pay source and funding. Provide financial counseling for clients while exploring funding options to support care.</li><li>
Manage client portal accounts within the electronic health record including reminders, messages, appointment requests and documents.</li><li>
Complete daily, weekly and monthly reporting client conversion rates, and outcomes for any client not accepted for admission to the program, and intakes that are not completed. Report daily facility status update, including census information, number of admissions, discharges, and total number of active clients in the facility, and require documentation due dates. Generate statistical reports from databases when necessary for facility management and corporate office.</li><li>
Develop, collaborate and maintain excellent communication with referral sources, including all legal and criminal justice systems, outreach managers/business development managers and community partners in conjunction with the access center. Review and assist with the wait list managed by Access Center as needed. Communicate client priority population status aligned with Cenikor policy and procedure.</li><li>
Assess client access barriers, and consult with the corporate office, Manager, Access Center and Admissions /Facility Director, and Access Center to reduce impediments to treatment. Provide information for appropriate outside referrals for any client not accepted for admission to the program as applicable.</li><li>
Work closely with the Clinical Team, Utilization Review, and Facility Director to ensure accurate and timely communication of client information required to facilitate successful authorization during the utilization review process.</li><li>
Provide effective communication to client/family, team members and other health care staff regarding benefits, appointment scheduling, client responsibility via email, client portal or other means; provide proper forms for financial responsibility, self-pay clients, payment arrangements and/ or payments due at intake.</li><li>
Coordinate scheduled intakes with scheduled discharges to drive maximum use of program or bed capacity. Collaborate with access center team to ensure adequate calendar availability to permit access to all persons interested in admission to Cenikor. Coordinate intake appointments or other calendar appointments for the Counselors/Clinical Manager/Nurse Manager with Access Center.</li><li>
Ensure clients initiating communication are contacted within the set required timeframe and intakes are completed as appropriate.</li><li>
Manage intake and registration process, ensuring appropriate screening and interviewing, accurate completion of all registration documentation with clients as necessary for admission to the program. Review client portal documentation and consents prior to client arrival for availability.</li><li>
Review and/or complete all consents with clients. Update client pending status in Welligent to reflect active, and complete enrollment in CMBHS, if applicable.</li><li>
Coordinate facility tour and introductions with Behavioral Health Technicians. Ensure a review of safety protocols, and fire exit locations is completed with the client during the tour.</li><li>
Develop and maintain processes with insurance department to maximize revenue, including initiating contact with insurance billing department to coordinate collection of client responsibility.</li><li>
Maintain patient records by obtaining, recording, and updating personal and financial information in Welligent as well as CMBHS, if applicable, for monthly reporting and appropriate billing and authorization purposes.</li><li>
Responsible for understanding 3rd party payor process related to verification, authorization and reauthorization as well as client responsibility and collections. Work with insurance and billing department to actively manage 3rd party payor clients to ensure quality client care and fiscal responsibility, as appropriate.</li><li>
Uphold the core principles of Cenikor's culture and create a positive working environment for all team members.</li><li>
Maintain compliance with federal and state regulatory standards as well as Cenikor policies and procedures. Participate in QA process, ensuring all standards are met. Assist with implementation and ensure on-going compliance to CARF standards.</li><li>
Maintain strict confidentiality on all client and Foundation matters and refer questionable issues to Manager, Access Center and Admissions and/or Facility Director.</li><li>
Coordinate with cleaning staff and behavioral health technicians to manage lobby cleanliness and standards to ensure professional presentation for clients at all times.</li><li>
Perform additional duties as assigned and consistent with exempt functions as defined in this job description.</li></ul>

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:
<ul><li>
Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.</li><li>
Knowledgeable of insurance, Medicaid and state funding intake and admissions criteria and timelines.</li><li>
Experienced and capable in communicating client needs and identifying appropriate resources for client development.</li><li>
Present a positive, customer service oriented, and professional image.</li><li>
Possesses good oral and written communication and public speaking skills.</li><li>
Experienced in working with diverse population.</li><li>
Knowledge of Microsoft Office software required, including MS Outlook calendar.</li><li>
Good ethical and business standards.</li><li>
Ability to lead by established goals and objectives.</li><li>
Ability to consistently uphold the Core Principles of Cenikor's Culture:</li><li>
Demonstrate mission of service to our clients</li><li>
Positive, respectful communication with both staff and clients</li><li>
Demonstrate self-motivation and perseverance to achieve goals.</li><li>
Role model appropriate, professional behaviors including appropriate client boundaries.</li><li>
Work effectively as part of a team, helping to set up others for success.</li></ul>

Education:
<ul><li>
High school diploma/GED required.</li><li>
Associate degree preferred.</li></ul>

Licensure Required:
<ul><li>
LCDC-i preferred
</li></ul>Experience:
<ul><li>
Previous experience in patient registration or financial services role preferred.</li><li>
Knowledge of criminal justice system helpful</li></ul>

IMPORTANT NOTES:
<ul><li>
EQUAL OPPORTUNITY EMPLOYER</li><li>
DRUG FREE WORKPLACE</li></ul></div>

Client Registration Coordinator - Austin, TX

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