intake manager

Mala Child & Family Institute

<p>Are you passionate about the field of mental health and making a positive impact in the lives of children and families? Do you excel in creating welcoming and supportive environments? If so, Mala Child and Family Institute invites you to join our team as a part-time Intake Coordinator.</p><p><b>Position Overview:</b><br/><i><b>This is a Full-Time opportunity</b></i><b>.</b></p><p><b>Position Overview</b></p><p>Mala Child &amp; Family Institute is seeking a knowledgeable and compassionate <b>Intake Manager</b> to lead and oversee our intake operations. This role plays a vital part in ensuring timely access to care, supporting clinical decision-making, and creating a seamless experience for children and families entering services.</p><p>The Intake Manager will work closely with licensed clinicians, provide oversight of the intake team, and help ensure appropriate clinical placement based on presenting needs, acuity, and service availability.</p><p><b>Key Responsibilities</b></p><p><b>Clinical Intake &amp; Assessment Support</b></p><ul><li>Oversee and support the intake process, including initial screenings and coordination of comprehensive assessments</li><li>Collaborate with clinical staff to determine the appropriate level of care and service recommendations</li><li>Review referral information to ensure appropriate clinical matching and prioritization based on need and risk</li></ul><p><b>Team Leadership &amp; Supervision</b></p><ul><li>Supervise intake coordinators and support staff, providing ongoing training and guidance</li><li>Ensure staff follow clinical protocols, documentation standards, and ethical guidelines</li><li>Partner with clinical leadership to maintain quality and consistency in intake practices</li></ul><p><b>Care Coordination &amp; Clinical Collaboration</b></p><ul><li>Serve as a liaison between clients, families, and clinical providers</li><li>Coordinate assignments of new clients to clinicians based on specialty, availability, and client needs</li><li>Participate in case consultations and team meetings as needed</li></ul><p><b>Compliance &amp; Documentation</b></p><ul><li>Ensure accurate, timely, and clinically appropriate documentation</li><li>Maintain compliance with HIPAA, licensing standards, and payer requirements</li><li>Monitor intake data, including referral trends, wait times, and service access</li></ul><p><b>Client Experience</b></p><ul><li>Ensure a welcoming, trauma-informed, and culturally responsive intake experience</li><li>Address client concerns and barriers to accessing care</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree; preferred (Social Work, Counseling, Psychology, or related field)</li><li>3+ years of experience in behavioral health intake, admissions, or clinical coordination</li><li>Strong understanding of mental health diagnoses, levels of care, and treatment modalities</li><li>Previous supervisory or leadership experience preferred</li><li>Excellent organizational, communication, and clinical judgment skills</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience working with children, adolescents, and families</li><li>Familiarity with insurance verification, prior authorizations, and medical necessity criteria</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Competitive salary based on experience</li><li>Health, dental, and vision benefits (if applicable)</li><li>Paid time off and holidays</li><li>Opportunities for professional development and advancement</li></ul><p><b>About Us</b></p><p>Mala Child &amp; Family Institute is committed to providing high-quality, compassionate behavioral health services to children and families. Our team works collaboratively to ensure clients receive the right care at the right time in a supportive and inclusive environment.</p><p>Pay: $20.00 - $23.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Flexible schedule</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul><p>Work Location: In person</p>

Intake Manager

Community Care Alliance

<div><p><b>Intake Case Manager CSP (Full Time)</b></p>
<p><b>
POSITION SUMMARY:</b></p>
<p>
Leads in the development of comprehensive health service plans, participates in the daily organizational and treatment /service planning meetings, and monitors client responses to health coordination and prevention activities. Provide case management services to psychiatrically disabled adults and their families in order to maintain and improve their level of functioning in the community. Orients new clients and their families to CSP <b>(Community Suport and Recovery Services Program)</b> and health home services.</p>
<p><b>
EDUCATION AND TRAINING REQUIRED:</b></p>
<ul>
<li>Bachelors degree preferred in psychology, social work, or other human services related field. AA degree or equivalent education level in the human service field required. One-year experience in community mental health preferred.</li>
<li>Ability to communicate effectively orally and written.</li>
<li>Ability to work as a member of a multi-disciplinary team</li>
</ul>
<p><b>WORKING CONDITIONS:</b></p>
<ul>
<li>Competently and consistently completes work accurately and thoroughly.
</li><li>Ability to be a self-starter, attends to multiple tasks simultaneously, work with minimal supervision, and continually seeks new/better methods to organize/complete work.
</li><li>Effectively accomplishes duties by working with others, including team members, other CCA staff and/or outside agencies.
</li><li>Regularly available for work, reliable and on time for all things scheduled.
</li><li>Ability to move within the building to meet with clients, team members or accessing supplies to attend to client needs.
</li><li>Ability to transport clients and perform home visits.
</li><li>Demonstrates competency in clinical/technical or administrative skills, procedures, methods, and tools required to perform the job successfully.
</li><li>Able to perform in a fast-paced environment and meet or exceed expected service levels including health home targets.</li>
</ul>
<div><b>Benefits</b></div>
<p>
Community Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and great quality of work/life.</p>
<ul>
<li>Generous vacation, sick time and holidays.</li>
<li>Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage.</li>
<li>403b with matching after 6 months of employment.</li>
<li>Flexible Spending (FSA) and Dependent Care (DCA) accounts.</li>
<li>Agency-paid group life insurance; long-term disability.</li>
<li>Tuition reimbursement and licensure/certification bonuses.</li>
<li>Employee referral program as well as bilingual skills premium.</li>
<li>On-site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle.</li>
</ul>
<p>To apply for this opening please visit our websitehttp://www.communitycareri.organd select &quot;Careers&quot; and then &quot;Current Openings&quot; to fill out an application and upload your cover letter and resume.</p>
<p><b>
About Us</b></p>
<p>
Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.</p><br>
<p>
Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.</p>
<p><b>
Military friendly employer!</b></p></div>

Intake Case Manager CSP (Full Time)

Aperio Solutions Inc

<p><b>Intake &amp; Verification Operations Manager (Personal Injury)</b></p><p>Houston, TX (Preferred) | Texas-Based Candidates Only</p><p>$90,000 &ndash; $105,000 + Performance Bonus</p><p><b>About the Role</b></p><p>We are hiring a hands-on Intake &amp; Verification Operations Manager to lead our core case qualification and intake operations.</p><p>This role owns the full lifecycle of inbound claims&mdash;from initial intake through validation, evidence collection, and delivery to law firms&mdash;while also helping build and scale the systems, team, and processes behind it.</p><p>This is an operations leadership role focused on ownership, accountability, and execution in a fast-growing environment.</p><p><b>Scope of Role</b></p><p>This position has two core areas of responsibility:</p><p><i>1. Core Ownership (Primary Focus)</i></p><ul><li>Lead intake and verification operations end-to-end</li><li>Ensure all cases meet SLA timelines (7-day intake, 14-day verification)</li><li>Oversee claimant outreach, validation, and case qualification decisions</li><li>Manage team performance across intake, nursing, and support staff</li><li>Maintain quality control and ensure high-confidence case outcomes</li></ul><p><i>2. Operational Leadership (Growth &amp; Scale)</i></p><ul><li>Hire, onboard, and train new team members (including offshore staff)</li><li>Build and improve workflows, SOPs, and reporting systems</li><li>Monitor dashboards and identify bottlenecks or inefficiencies</li><li>Support cross-functional initiatives (marketing, client delivery, etc.)</li><li>Take ownership of problems and build structure where needed</li><li>Wiling to assist with other service lines when needed</li></ul><p><b>What You&rsquo;ll Do</b></p><ul><li>Manage end-to-end intake and verification workflow</li><li>Ensure SLA compliance across all active cases</li><li>Lead and hold team members accountable for performance and output</li><li>Review claimant narratives and identify inconsistencies or fraud indicators</li><li>Oversee evidence collection and documentation quality</li><li>Track performance metrics and report on outcomes</li><li>Improve systems and processes to increase efficiency and case quality</li><li>Step in operationally when needed to keep workflows moving</li></ul><p><b>What We&rsquo;re Looking For</b></p><p>Required:</p><ul><li>3+ years of personal injury or mass tort intake experience or paralegal background</li><li>Experience determining whether a case is valid, incomplete, or ineligible</li><li>Experience managing people, workflows, or operations</li><li>Experience with legal CRMs (Filevine, Litify, SmartAdvocate, etc.)</li><li>Strong process orientation and attention to detail</li></ul><p>Preferred:</p><ul><li>Experience in high-volume intake or case acquisition environments</li><li>Experience building or improving workflows and systems</li><li>Experience managing remote or offshore teams</li><li>Strong analytical and reporting mindset</li><li>Legal nurse or paralegal background</li></ul><p>This role requires <b>ownership</b>, <b>accountability, and the ability to build structure in a growing company.</b></p><p><b>Expectations</b></p><ul><li>High ownership of outcomes and team performance</li><li>Clear visibility into work output and reporting</li><li>Proactive problem-solving and process improvement</li><li>Ability to operate in a fast-paced, evolving environment</li></ul><p><b>Application Requirements</b></p><p>To be considered, please answer the following:</p><ul><li>Do you have at least 2 years of personal injury or mass tort intake experience?</li><li>What legal CRM systems have you used?</li><li>Briefly describe how you determine whether a case is valid or not</li><li>Describe a time you improved a process or workflow</li></ul><p><i>Applications without relevant intake experience will not be considered.</i></p><p><b>Why Join Us</b></p><ul><li>High-impact leadership role in a growing company</li><li>Opportunity to build and scale a critical function</li><li>Direct influence on case outcomes and company performance</li><li>Competitive compensation with performance incentives</li></ul><p>Job Type: Full-time</p><p>Pay: $90,000.00 - $105,000.00 per year</p><p>Work Location: Remote</p>

Intake & Verification Operations Manager (Personal Injury)

Pax Home Health and Wind Breeze Hospice

<p>**Job Summary**</p><p>We are seeking a dynamic and organized Hospice Office Manager to LEAD our administrative operations and manage the patient intake process with enthusiasm and precision. In this pivotal role, you will oversee day-to-day office functions, coordinate administrative workflows, and serve as the first point of contact for patients and families entering our care. Your energetic approach will foster a positive environment that supports compassionate patient care while maintaining efficient office management. The ideal candidate will bring a proactive attitude, exceptional organizational skills, and a passion for supporting hospice services through effective office leadership and seamless intake coordination.</p><p>The Hospice Operations &amp; Care Coordination Manager is a hybrid leadership role responsible for the seamless integration of administrative operations, patient intake, and care coordination. This position serves as the central hub of the agency, overseeing the patient journey from referral to discharge, managing human resources functions, ensuring regulatory compliance, and supporting clinical staff. The ideal candidate is a proactive problem-solver who ensures that patient care is delivered efficiently while maintaining strict adherence to Medicare guidelines and agency policies.</p><p>I. Intake &amp; Admissions Coordination</p><p>This role manages the front-end entry of all patients into the hospice program, ensuring a smooth transition from referral to admission.</p><ul><li><b>Referral Management:</b> Screen all incoming referrals from hospitals, physicians, skilled nursing facilities, and family members for appropriateness and eligibility per hospice admission criteria.</li><li><b>Admissions Processing:</b> Intake all new referrals; collect demographic, insurance, and clinical information; and verify patient eligibility (Medicare, Medicaid, or commercial insurance).</li><li><b>EMR Setup:</b> Accurately input all patient data into the Electronic Medical Record (EMR) system, creating the patient chart, uploading orders.</li><li><b>Authorization &amp; Orders:</b> Request authorizations from insurance companies; initiate referral and admission orders; send all orders and Plans of Care (POC) to the Medical Director and attending physicians for signature.</li><li><b>Patient Packet Creation:</b> Create new patient admission packets, ensuring all necessary consent forms, advance directives, and election statements are included and compliant.</li></ul><p>II. Care Coordination &amp; Case Management</p><p>This role acts as the liaison between patients, families, clinical staff, and physicians to ensure the Plan of Care is executed effectively.</p><ul><li><b>Staff Assignment:</b> Assign clinical staff (RN, LVN, CNA, Chaplain, Social Worker, and Volunteer) to patients based on acuity, geography, and staff availability.</li><li><b>Clinical Support:</b> Serve as the main point of contact for clinical staff regarding scheduling, patient needs, and operational support. Provide field support as needed.</li><li><b>Physician &amp; Lab Liaison:</b> Follow up on lab requests, medication refill requests, and medical equipment (DME) orders; communicate daily with physician offices to ensure timely processing of orders.</li><li><b>Patient &amp; Family Communication:</b> Communicate weekly with patients and families to ensure care expectations are being met and to address any non-clinical concerns.</li><li><b>Regulatory Tracking:</b> Closely monitor and manage Recertification (Recert) and Resumption of Care (ROC) dates to ensure timely re-authorization of services per Medicare guidelines.</li><li><b>Medication Management:</b> Update medication profiles as needed; coordinate medication refills with pharmacies; assist patients in scheduling appointments with Primary Care Physicians (PCP) or specialists.</li></ul><p>III. Human Resources &amp; Staff Development</p><p>The Office Manager oversees the administrative lifecycle of employees, from hiring to ongoing training.</p><ul><li><b>Recruitment &amp; Interviewing:</b> Screen resumes, interview all potential candidates for employment, and coordinate the hiring process with the Administrator.</li><li><b>Onboarding &amp; Credentialing:</b> Onboard all new hires; ensure all credentials (licenses, certifications, CPR, auto insurance, TB tests) are reviewed, current, and filed appropriately.</li><li><b>Training:</b> Train all new hires on the EMR system, proper note submission protocols, and agency policies regarding state and federal regulations.</li><li><b>In-Services:</b> Hold weekly in-services or staff meetings for clinical and administrative staff to ensure ongoing education and communication.</li></ul><p>IV. Compliance, Auditing, &amp; Quality Assurance</p><p>This role safeguards the agency against risk by ensuring documentation and operations meet regulatory standards.</p><ul><li><b>Chart Audits:</b> Conduct regular chart audits to ensure accuracy, completeness, and compliance with Medicare Conditions of Participation (CoPs).</li><li><b>Note Review:</b> Review all clinical notes before locking/exporting to ensure they meet documentation standards and support the Plan of Care.</li><li><b>Policy Enforcement:</b> Ensure all Medicare guidelines, policies, and procedures are followed by all staff members.</li><li><b>Referral Source Communication:</b> Ensure all referral sources (hospitals, physicians, facilities) receive treatment notes and updates within 48 hours of the visit. Maintain weekly communication to foster strong relationships.</li></ul><p>V. Administrative, Billing, &amp; Payroll Management</p><p>This role manages the physical and financial operations of the office.</p><ul><li><b>Billing Support:</b> Code all claims accurately to support the billing department; ensure all orders and 485s are signed prior to billing cycles.</li><li><b>Payroll Processing:</b> Collect, verify, and process all route sheets and mileage logs for clinical staff to submit for accurate payroll.</li><li><b>Inventory &amp; Supplies:</b> Process all supply requests and shipment orders; maintain proper inventory of office supplies, medical supplies (PPE), and patient intake materials.</li><li><b>Calendar Management:</b> Update and maintain staff calendars, on-call schedules, and patient visit schedules.</li><li><b>On-Call Support:</b> Serve as part of the on-call rotation or as the primary after-hours contact for operational emergencies and staffing issues.</li></ul><p>Qualifications &amp; Skills</p><ul><li><b>Education:</b> High School Diploma required; Associate&rsquo;s or Bachelor&rsquo;s Degree in Healthcare Administration, Business, or Nursing preferred.</li><li><b>Experience:</b></li><li>Minimum 2-3 years of experience in a hospice, home health, or healthcare office setting.</li><li>Proven experience with <b>Intake, Care Coordination, and EMR management</b>.</li><li>Experience with <b>Medicare Hospice Conditions of Participation (CoPs)</b> and billing regulations is highly preferred.</li><li><b>Technical Skills:</b> Proficiency in EMR software (e.g., Kinnser, Axxess, HCHB), Microsoft Office Suite, and Google Workspace.</li><li><b>Soft Skills:</b></li><li><b>Multitasking:</b> Ability to handle a high volume of referrals, phone calls, and staff inquiries simultaneously without losing attention to detail.</li><li><b>Leadership:</b> Ability to train, guide, and hold staff accountable.</li><li><b>Communication:</b> Excellent written and verbal communication skills for dealing with physicians, board members, and grieving families.</li><li><b>Problem-Solving:</b> Ability to provide field support and resolve scheduling crises quickly.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li><b>Intake Turnaround Time:</b> Referral to admission (bedside) within 24-48 hours.</li><li><b>Documentation Compliance:</b> 100% of clinical notes reviewed and locked within 24 hours of visit; 100% of treatment notes sent to referral sources within 48 hours.</li><li><b>Credentialing:</b> 100% of staff credentials current and filed prior to start date.</li><li><b>Authorization Accuracy:</b> Zero lapses in patient eligibility or missed recertification dates.</li><li><b>Staff Retention:</b> Effective onboarding leading to reduced turnover in the first 90 days.</li></ul><p>Working Conditions &amp; Physical Requirements</p><ul><li>Primarily office environment with extended periods of sitting, standing, and computer work.</li><li>High-stress periods requiring management of urgent scheduling changes or after-hours calls.</li><li>Ability to travel locally to provide field support or visit referral sources as needed.</li></ul><p>Pay: $22.00 - $25.00 per hour</p><p>Work Location: In person</p>

Hospice Office Manager

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><div><h1 class="jobSectionHeader"><b>
Position Summary</b></h1><p></p><p>
The Medicaid Intake Operations Team plays a critical role ensuring the accuracy and integrity of all Electronic Data Interchange (EDI) and claims intake processes within the Medicaid line of business. We are seeking a Manager Claim Technical Analyst (Medicaid Intake Operations) with a strong foundation in SQL, EDI transactions, and claims operations.</p><p></p><p>
In this role, you will:</p><ul><li>
Serve as the Technical Subject Matter Expert (SME) for intake rules and matching logic.</li><li>
Liaise with providers and internal teams to resolve questions about EDI and Claims Intake rejections.</li><li>
Provide second-level expert support for intake claim rejections.</li><li>
Analyze large datasets for research and troubleshooting.</li><li>
Collaborate with Product Owners and IT teams on system enhancements and fixes.</li><li>
Participate in testing and verification of business rules and validations.</li><li>
Manage multiple projects and tasks simultaneously while maintaining high-quality results.</li><li>
Support Product Owners, Business Owners, and Leads using technical and analytical expertise.</li><li>
Communicate effectively across all levels of the organization, including cross-functional teams.</li><li>
Write complex SQL queries to join multiple data sources and analyze data for root causes, trends, and opportunities.</li><li>
Lead the creation of automated reporting solutions using Tableau, Excel, and other tools to deliver actionable insights.</li><li>
Translate complex data analysis into clear, actionable information for non-technical audiences.</li><li>
Analyze EDI and Claims intake rejections from internal and external inquiries, including provider calls.</li><li>
Track and execute solutions for identified issues.</li><li>
Perform User Acceptance Testing for logic changes and enhancements.</li><li>
Develop utilities, queries, and processes for post-production checkout of business rules and system fixes.</li></ul><h1 class="jobSectionHeader"><b>
Required Qualifications</b></h1><ul><li>
3&ndash;5 years of experience as a SQL Server power user (coding and developing data extracts).</li><li>
5+ years of data interpretation and analysis experience.</li><li>
4+ years working with data visualization tools (Tableau, Power BI, or equivalent); expertise in data storytelling and preparing data for presentation in Excel and PowerPoint.</li><li>
5+ years querying large datasets using SQL, SAS, or other data tools.</li><li>
Strong documentation skills; writes readable and reproducible code.</li><li>
Proficient in Word, PowerPoint, Excel.</li><li>
Self-starter with the ability to work independently and prioritize multiple deliverables.</li><li>
Demonstrated ability to manage conflicting priorities and concurrent projects.</li><li>
Excellent verbal and written communication skills, able to communicate technical ideas to non-technical audiences.</li><li>
Strong problem-solving, analytical, and critical thinking skills.</li></ul><h1 class="jobSectionHeader"><b>
Preferred Qualifications</b></h1><ul><li>
Advanced Excel skills (pivots, formulas, V-lookup).</li><li>
2+ years working with EDI transactions (including but not limited to 837s, 277s, 999s, 275s, 835s).</li></ul><h1 class="jobSectionHeader"><b>
Education</b></h1><ul><li>
Bachelor&rsquo;s degree or equivalent work experience.</li></ul><p></p><p><b>
We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week.</b></p><p><b>
Aetna Service Operations office/hub locations will be discussed with the selected candidate.</b></p></div><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$60,300.00 - $132,600.00<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.</p><br>
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.<p><br>
Additional details about available benefits are provided during the application process and on Benefits Moments.</p><br>
We anticipate the application window for this opening will close on: 04/15/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Mgr, Claims Technical Analyst (Medicaid Intake Operations)

Goodwill Industries of Houston

<div><div><div><div><b>Job Title: </b>Intake Specialist</div>
<div><b>Department:</b> Workforce Development</div>
<div><b>Reports to:</b> Program Manager</div>
<div><b>FLSA Status:</b> Full time</div><br>
<div>
</div></div></div><div><p><b>Mission Support:</b></p>
<p>Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.</p>
<p><b>Position Summary:</b></p>
<p>Provides administrative support for the program, team members, and program participants. This includes general administrative duties, receptionist work, Workforce Development (WFD) member services support, data entry into multiple databases, and other project-based assignments. Must demonstrate professionalism through in-person and telephone interaction.</p>
<p><b>Essential Duties and Responsibilities:</b></p>
<ul><li>Meet and greet all Career Center clients and visitors.</li></ul>
<ul><li>Answer telephones, answer routine inquiries, and refer individuals to appropriate GWH Programs when needed.</li></ul>
<ul><li>Perform accurate data entry and record keeping related to different WFD programs while maintaining a high level of confidentiality.</li></ul>
<ul><li>Actively promote GWH programs to create awareness and demonstrate the potential it has for career and life advancement.</li></ul>
<ul><li>Performs clerical duties such as photocopying, faxing, filing, mailing, scheduling, ordering, and maintaining office supplies.</li></ul>
<ul><li>team members at all levels of the organization</li></ul>
<ul><li>Assists with routine follow-up phone calls and emails in support of program retention data.</li></ul>
<ul><li>Assistance with retention follow-up may be necessary and as directed by program staff, coordinator, and the manager.</li></ul>
<ul><li>Organizes, prepares materials and facilitates weekly orientations, intake, and assessment processes.</li></ul>
<ul><li>Participates in staff meetings, maintains appropriate agency documentation of the meetings, and contributes to team efforts by assisting team members to accomplish results as needed.</li></ul>
<ul><li>Refer participants to community partners for social aid.</li></ul>
<ul><li>Participate and represent GWH at community-based events and activities.</li></ul>
<ul><li>May be required to attend and support job training.</li></ul>
<ul><li>Ensures the equipment for Connect Centers is operating by completing preventative maintenance and submitting repair requests when needed.</li></ul>
<ul><li>Maintain equipment inventories.</li></ul>
<ul><li>Other duties as assigned by Management.</li></ul>
<p><b>Additional Responsibilities:</b></p>
<ul><li>Excellent customer service.</li></ul>
<ul><li>Demonstrate professionalism, and good judgment and present a friendly, cooperative attitude.</li></ul>
<ul><li>Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.</li></ul>
<ul><li>Adheres to all GWH Policies &amp; Procedures, Loss Prevention &amp; Safety Regulations and GWH Guiding Principles.</li></ul>
<ul><li>Must be punctual and have dependable attendance and maintain an appropriate appearance.</li></ul>
<ul><li>Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.</li></ul>
<ul><li>Adheres to local, state and federal laws and regulations.</li></ul>
<p><b>Minimum Qualifications:</b></p>
<ul><li>High school diploma or equivalent is required.</li></ul>
<ul><li>One (1) to three (3) years of client services, administrative assistant, or equivalent experience is preferred.</li></ul>
<ul><li>Excellent computer skills (proficient in Microsoft Office).</li></ul>
<ul><li>Good written and verbal communication skills.</li></ul>
<ul><li>Bilingual is preferred.</li></ul>
<ul><li>Ability to work weekends as needed.</li></ul>
<ul><li>Ability to communicate and interact well with a variety of personality types. Must have reliable transportation.</li></ul>
<p><b>Key Performance Indicators:</b></p>
<p>1. Meet data entry deadlines in HMIS and Caseworthy systems.</p>
<p>2. Support program goals.</p>
<p>3. Provide referrals for co-enrollment to other GWH programs.</p>
<p>4. Maintain the tracker for referrals to assess eligibility and follow-up.</p>
<p>5. Execute WFD projects as assigned.</p>
<p><b>Physical Requirements/Work Environment:</b></p>
<ul><li>Ability to sit, stand, bend, and reach.</li></ul>
<ul><li>Ability to lift, push, and pull up to 25 lbs.</li></ul>
<ul><li>Able to spend most working hours at a computer.</li></ul></div></div>

Intake Specialist - I10-E Career Center

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Intake Coordinator
</div></div></div></div><div><div><div><div>City: Tampa
</div></div></div></div><div><div><div><div>State/Province: Florida
</div></div></div></div><div><div><div><div>Posting Start Date: 4/10/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Intake Coordinator
</b></p><p><b>Job-Type: </b>This is a remote/work from home (WFH), full-time direct hire position.
</p><p><b>Work authorization: </b>US Citizen or US Green Card only
</p><p><b>Pay: </b>$17.00 per hour
</p><p><b>Training: </b>Employees must be able to work M-F 9:30 am- 6 pm ET during our 10-12 day training program followed by 1 week of OJT (on the job training). Post training shifts may vary. All training will be conducted virtually from your home.
</p><p><b>Post Training: </b>After training, this position is full-time (40 hours/ week) with variable (varying) shifts to support our 7 am - 7pm CT, 7 days per week operations. Must be able to work on a weekend day.
</p><p>Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life&rsquo;s best work.
</p><p>Under the supervision of the Network Operations Supervisor, the Intake Coordinator is responsible for the daily coordination of Network Ops processes in the Intake Call Center. This position serves as the initial intake of pre - service requests, claim reviews and inpatient hospital coordination and diabetic supplies
</p><p>The Intake Coordinator is expected to maintain production and quality standards.
</p><ul><li><div><ul><li>Managing authorizations / notifications and other service requests received via incoming phone calls, faxes and portal submission
</li><li>Providing excellent customer service, including the ability to handle escalated callers
</li><li>Determining authorization or notification requirements
</li><li>Preparing authorization cases for Medical Directors, Network Operations Nurses and Case Managers
</li><li>Provides clerical support to clinical staff in their medical necessity review process Handling expedited authorizations, authorization updates and status checks
</li><li>Confirming member eligibility
</li><li>Outreaches to providers and/or Patient to complete authorization requests and prescriptions
</li><li>Maintaining knowledge of various health plan partner benefits, networks, CMS regulations and health plan partner policies
</li>Utilizing experience and judgement to plan, accomplish goals and effectively resolve each assigned task<br>
<li>
</li></ul></div></li></ul><p></p><p><b>Required:
</b></p><ul><li>Minimum of a High School Diploma or GED
</li><li>1+ years of professional experience in an office or healthcare environment
</li><li>Must be proficient in typing
</li><li>Prior customer service experience with inbound/outbound calls
</li><li>Experience working with Microsoft Office Products (Outlook, Word, Excel)
</li><li>Ability to work an eight (8) hour shift Monday-Friday between 7am- 7pm CT
</li><li>Flexibility to work outside standard hours of operations due to changing business needs
</li>Must have a designated work area established that is separate from other living areas and can be secured to maintain PHI or PI security in line with UnitedHealth Group policies and standards<br>
<li>
</li></ul></div></div></div></div></div></div></div><p></p><div><div><div><div><p>Mandatory Skills: Claims_Processing .<br>
</p><p></p><p>The expected compensation for this role ranges from $16/hr and $17/hr .<br>
</p><p></p><p>Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.<br>
</p><p></p><p>Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.<br>
</p><p></p><p>Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.<br>
</p><p></p><p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</p></div></div></div></div></div><p></p>

Intake Coordinator

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