intake manager

The Ahsley Lambert Law Office PLLC

<p><b>&lt;Job Summary&gt;</b><br/>We are seeking a dynamic and highly organized Intake Manager to join our legal team. In this vital role, you will oversee the initial contact and case intake process, ensuring a seamless experience for clients and attorneys alike. Your leadership will help streamline case management workflows, facilitate effective communication, and support the firm&rsquo;s commitment to delivering exceptional legal services. The ideal candidate is proactive, detail-oriented, and possesses a strong understanding of various legal practice areas, including estate planning, environmental law, family law, and litigation. This paid position offers an exciting opportunity to contribute to a fast-paced law firm environment while honing your project management and administrative skills.</p><p><b>&lt;Duties&gt;</b></p><ul><li>Manage the client intake process from initial contact through case assignment, ensuring all information is accurately collected and documented using legal case management systems such as PCLaw or iManage</li><li>Conduct thorough interviews with prospective clients to gather relevant case details across diverse practice areas including estate planning, immigration law, securities law, tribal law &amp; regulations, patent law, workers' compensation law, personal injury law, landlord-tenant law, and others</li><li>Coordinate with attorneys and paralegals to prioritize cases based on urgency and complexity</li><li>Maintain organized records of all client interactions, documents, and case files using document review and management systems like Westlaw or LexisNexis</li><li>Provide executive administrative support by scheduling appointments, managing phone etiquette, and handling correspondence related to client intake</li><li>Assist with legal research and document drafting as needed to support initial case assessments</li><li>Ensure compliance with confidentiality standards and legal protocols throughout the intake process</li><li>Support ongoing process improvements for intake procedures to increase efficiency and client satisfaction</li></ul><p><b>&lt;Requirements&gt;</b></p><ul><li>Proven experience in legal administrative roles or as a paralegal with familiarity in legal research tools such as Westlaw or LexisNexis</li><li>Strong organizational skills with the ability to manage multiple cases simultaneously in a fast-paced environment</li><li>Excellent interviewing skills with a professional demeanor and attention to detail</li><li>Knowledge of various practice areas including estate planning, environmental law, family law, litigation, UCC law (Uniform Commercial Code), patent law, tribal regulations, securities law, workers' compensation law, personal injury law, landlord-tenant law, immigration law, and related fields</li><li>Experience with legal case management software such as PCLaw or iManage is highly preferred</li><li>Proficiency in document review, proofreading, transcription, and legal drafting techniques</li><li>Ability to handle data entry accurately while maintaining high standards of confidentiality</li><li>Strong clerical skills including filing systems and document management practices</li><li>Excellent communication skills with professional phone etiquette and organizational abilities to support team operations</li></ul><p>Join us in shaping an efficient intake process that enhances our clients&rsquo; experience while supporting our attorneys&rsquo; success. This role offers a rewarding opportunity for motivated individuals eager to grow within a vibrant legal environment committed to excellence.</p><p>Pay: $50,019.23 - $60,238.21 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Work from home</li></ul><p>Work Location: Remote</p>

Intake Manager (Law Firm)

Mountain America Credit Union

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
Assists in overseeing the operations and personnel of the Fraud Management Intake Team, ensuring the delivery of high-quality and efficient service to internal partners and members. Offer effective solutions to common challenges, fostering a culture of problem-solving within the team. Collaborate with various departments to manage both internal and external calls effectively, optimizing communication processes for enhanced member service delivery.<div></div><div>
Job Description</div><div>
LOCATION</div><div>
Mountain America Center - Hybrid</div><div>
9800 S Monroe St<br>
Sandy, UT 84070</div><div></div><div>
SCHEDULE</div><div>
Full Time; this is a hybrid schedule and there will be in office expectations based on business need.</div><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><ul><li>
Maintains Mountain America&rsquo;s mission, vision, and values by providing quality service to credit union members and internal partners to solve problems and enhance the members&rsquo; financial relationship; and coach others to do the same.</li><li>
Supervises employees including coaching and development, minor disciplinary actions, performance appraisals, goal setting, reward and recognition, career development, etc.</li><li>
Establishes performance goals and measures for direct reports to ensure quality service standards and expectations are met and exceeded.</li><li>
Leads call quality evaluations for the Intake Team, utilizing sound judgment to ensure service excellence, productivity, and accuracy. Recognize and reward team performance accordingly.</li><li>
Coaches, trains, and exemplifies effective communication practices with members and across all areas of the credit union, fostering a culture of high-quality interactions for both members and team members.</li><li>
Reports to and assists Fraud Intake Manager in all Intake functions.</li><li>
Assists in creating and enhancing training for Intake Team employees.</li><li>
Works with Fraud Intake Manager to plans for future development of Intake Team functions, skill sets and technology.</li><li>
Partners with Fraud Intake Manager to review and develop call quality metrics, monitors and coaches the intake team to standards set.</li></ul><ul><li>
Partners with Intake Manger to oversee all Intake Teams functions.</li><li>
Logs complaints and submits SAR referrals in accordance with regulatory requirements.</li><li>
Complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E and other regulations as required by law as it relates to the position, and coach and hold subordinates accountable to comply.</li><li>
Performs other related duties as assigned.</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES</div><div>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience</div><ul><li>
3+ years of progressively responsible experience in a financial institution, specifically in the areas of Fraud, Call Center, or Branch.</li></ul><div></div><div>
Education</div><ul><li>
Associate&rsquo;s degree from an accredited institution in criminology/criminal justice, business, marketing, finance, economics, or related field; or</li><li>
2+ additional years of progressive experience in a financial setting</li></ul><div></div><div>
Licenses, Certificates, Registrations</div><div></div><div>
Computer/Office Equipment Skills</div><div>
Working knowledge of PC&rsquo;s, Windows, internet browsers, e-mail, Intermediate level Word and Excel. Knowledge of Internet security and protocols. Ability to applicable software applications. Experience with call-management software is preferred.</div><div></div><div>
Managerial Responsibility</div><div>
Has managerial responsibilities that are assigned and over seen by manager. Managerial responsibilities are direct or through work/team leaders or assistants. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates, coaches and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy/disciplinary action.</div><div></div><div>
Language Skills</div><ul><li>
Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing, and through insightful reports and graphic illustrations</li><li>
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders at all levels of the organization</li></ul><ul><li>
Strong technical writing skills</li><li>
Tact and diplomacy are critical to this position</li></ul><div></div><div>
Other Skills and Abilities</div><ul><li>
Basic knowledge of the use and function of Automated Call Distributing systems and other telecommunications equipment</li><li>
Objective critical and analytical thinking are critical to this position</li><li>
Solid knowledge and understanding of credit union policies and procedures in loan origination and new accounts functions</li><li>
Ability to coach and direct the work of others to give quality service</li><li>
Possess basic knowledge of the use and function of Automated Call Distributing systems and other telecommunications equipment</li><li>
Able to supervise and lead others to give quality service</li><li>
Experience and ability to sell financial services and train and coach others in referring the products and services of the credit union</li><li>
Proven ability to work in a team environment and promote teamwork among staff</li><li>
Objective critical and analytical thinking are critical to this position</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><div>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</div><div></div><div>
Vision Requirements</div><div>
Close vision (clear vision at 20 inches or less)</div><div>
Distance Vision (clear vision at 20 feet or more)</div><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Fraud Intake Assistant Manager

KabaFusion

<p>JOB SUMMARY:<br/></p><p>This position oversees the Intake Department to ensure all information needed to acquire reimbursement for services is obtained at the start of care. The position also confirms that all referrals and authorizations for both acute and chronic therapies are processed appropriately, accurately and timely. The Intake Manager oversees staffing and ensures the department works within the operating budget, upholds revenue responsibility, and purchasing responsibility.<br/></p><p>MAJOR DUTIES AND RESPONSIBILITIES:<br/></p><p>1. Directs the intake process by managing eligibility, authorization, negotiated rates, financial obligation documents, and all necessary payor information for all services rendered by the company.<br/></p><p>2. Manages Intake Supervisors and Intake Representatives, for acute and chronic therapy patients. Conducts interviews, hiring and onboarding, and orientation of new employees. Conducts performance management and evaluations and ensures that proper training and customer service levels are met.<br/></p><p>3. Ensures operational workflow of department is optimal.<br/></p><p>4. Monitors customer service to improve patient, stakeholder, and referral source services and outcomes.<br/></p><p>5. Collaborates with third party payer administrators, Contract Management Group, and Business Development staff on contract issues.<br/></p><p>6. Manages and ensures intake processes, for acute and chronic therapies, are compliant with ACHC and government regulations.<br/></p><p>7. Collaborates with Sales partners on referrals and marketing reporting.<br/></p><p>8. Manages various reimbursement and collections reports.<br/></p><p>9. Effectively manages the Intake Department fiscal budget.<br/></p><p>10. Participates in overall management of location by meeting with operations leadership and other department managers to review operations, discuss and formulate resolutions to outstanding issues while maintaining and fostering an atmosphere of cooperation and collaboration between departments.<br/></p><p>11. Other related duties as assigned.<br/></p><p>SKILLS AND ABILITIES:<br/></p><p>1. Knowledge of intake and authorization guidelines, regulations and standards for home infusion and home health.<br/></p><p>2. Knowledge and experience of insurance verification, authorization and eligibility process.<br/></p><p>3. Strong communication skills to work on patient specific financial arrangements.<br/></p><p>4. Possess and exhibit advanced leadership skills, consulting skills and communication skills (oral, written and presentation) with ability to communicate with staff, executives, and customer base.<br/></p><p>5. Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook; and experience with CPR+ software systems or similar systems preferred.<br/></p><p>6. Ability to make strategic, operational, and administrative decisions in response to emerging conditions and environmental circumstances; innovative and flexible; ability to exercise good, professional judgment and accept responsibility.<br/></p><p>7. Ability to work independently with strong organizational and analytical skills to complete reports/projects having strict timelines.<br/></p><p>8. Able to delegate work to staff and provide follow up as needed.<br/></p><p>9. Ability to maintain a high level of confidentiality concerning materials and conversations with staff, management, patients and third party payer administrators.<br/></p><p>EDUCATION AND/OR EXPERIENCE:<br/></p><p>1. Bachelor&rsquo;s degree in business/related field; education and experience to equal bachelor&rsquo;s degree; or technical equivalent of five (5) years similar experience.<br/></p><p>2. Minimum of five (5) years&rsquo; experience in billing and/or intake preferred.<br/></p><p>3. Three (3) years of supervisory or management experience preferred<br/></p><p>4. Five (5) years of experience in home infusion industry is preferred<br/></p><p>INTERPERSONAL RELATIONS/TEAMWORK:<br/></p><p>1. Ability to interact with co-workers, staff members and clients with courteousness, respect, professionalism, and diplomacy in a fast-paced environment in both group settings and one- to-one interactions.<br/></p><p>2. Excellent interpersonal skills and ability to provide and promote internal and external customer service.<br/></p><p>3. Exhibits a positive attitude toward the organization, his/her job and others.<br/></p><p>4. Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner. 5. Promotes change and is proactive in suggesting change and innovative ways of doing things.<br/></p><p>6. Respects the confidentiality of others.<br/></p><p>7. Complies with company policies and procedures including employee handbook, Federal and state regulations, HIPAA, quality improvement and safety guidelines.<br/></p><p>WORKING CONDITIONS/PHYSICAL DEMANDS:<br/></p><p>Work is typically performed in an office environment, as well as settings throughout the system and surrounding communities. Independent travel is required.<br/></p><p>1. Consistently communicates and converses verbally and in writing with leadership, employees, patients, and clients to exchange accurate information.<br/></p><p>2. Ability to listen to and understand information and ideas presented through spoken words and sentences.<br/></p><p>3. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer to enter, transcribe, record, store or maintain information in written or electronic forms to manage patient care, referrals and orders.<br/></p><p>4. Occasionally required to travel by various methods including air, rail, or to operate a motor vehicle to attend business meetings.<br/></p><p>What we offer:<br/></p><p>Competitive compensation<br/>Benefits start on your 1st day of employment<br/>401k w 4% match &ndash; no waiting or vesting period<br/>PTO / Floating Holidays / Paid Holidays<br/>Company paid life insurance, short term disability<br/>Employee Assistance programs to help with mental health / wellness<br/>Learning &amp; Development Programs<br/>Perks&hellip; includes discounts on travel, cell phone, clothing and more&hellip;<br/>Generous employee referral program<br/></p><p>To learn more about KabaFusion, please visit our careers page: https://www.kabafusion.com/careers/<br/></p>

Manager, Intake

Center for Urban Famlies

<div><p><b>About CFUF</b></p><p>
The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood, family stability, and economic mobility. Since 1999, we&rsquo;ve empowered Baltimore&rsquo;s underserved residents to overcome barriers, break the cycle of poverty, and build thriving futures. Through our All In strategy, we combine personal accountability, holistic case management, and workforce training to drive lasting impact for individuals, families, and communities. With a culture rooted in excellence, transparency, and purpose, CFUF fosters a dynamic, high-energy environment where bold ideas and passionate people thrive.</p><p></p><p><b><br>
The Opportunity</b></p><p>
The Intake Specialist plays a critical role in supporting the operational efficiency of CFUF&rsquo;s programs by serving as a primary point of contact for prospective applicants and enrollees. This role ensures a seamless intake experience by collecting, documenting, and maintaining accurate participant information while building rapport and trust with individuals entering CFUF services. The Intake Specialist works closely with internal teams to support case management efforts and enhance applicant satisfaction through timely, professional, and responsive engagement.</p><p>
Additionally, this position&rsquo;s broader responsibilities include:</p><ul><li>
Serving as the initial point of contact for individuals seeking services, providing accurate information and guidance on program eligibility and enrollment</li><li>
Conducting intake interviews and assessments to collect essential participant information and determine program fit</li><li>
Maintaining consistent communication with applicants to confirm continued interest and readiness for program participation</li><li>
Supporting case management teams by ensuring accurate and timely documentation of participant data</li><li>
Contributing to a welcoming, professional, and supportive environment for all members, partners, and stakeholders</li></ul><p></p><p><b><br>
What to Expect from This Opportunity</b></p><ul><li>
Identify and engage prospective CFUF applicants and enrollees through outreach and relationship-building efforts.</li><li>
Track all new referrals and complete intake assessments within 24 hours of initial contact to ensure timely service delivery.</li><li>
Design and administer surveys to gather key insights from employer partners, including job leads, member recruitment and retention, and overall satisfaction.</li><li>
Support the planning and coordination of workshops, programs, and engagement activities for members and employer partners.</li><li>
Assist with marketing and outreach efforts to support new and existing employer partnerships.</li><li>
Collaborate closely with the Account Specialist to support recruitment strategies for employer partners and program participants.</li><li>
Serve as an ambassador for CFUF by representing the organization to diverse audiences, including members, staff, employer partners, researchers, and funders.</li><li>
Support DHS and SNAP E&amp;T initiatives by identifying eligible applicants and facilitating the enrollment process.</li><li>
Maintain accurate, timely, and organized member files and case notes within the CFUF database.</li><li>
Assist the Senior Manager in compiling and coordinating data for grant reporting and program evaluation.</li><li>
Perform additional duties as assigned to support program operations and organizational goals.</li></ul><p></p><p><b><br>
Schedule: </b>Monday through Friday, 9 AM to 5 PM&mdash;this position offers one day of remote work per week</p><p></p><p><b><br>
Qualifications</b></p><ul><li>
High School Diploma or equivalent required; additional education or relevant certifications preferred.</li><li>
Minimum of five years of relevant experience in intake, direct service delivery, or a related field.</li><li>
Experience conducting intake interviews, assessments, and providing support in areas such as homelessness, mental health, and/or substance use.</li><li>
Knowledge of community-based resources and service agencies supporting disadvantaged individuals required.</li><li>
Experience working in a fast-paced, team-based environment with diverse populations.</li><li>
Strong time management, organizational, and communication skills required.</li><li>
Ability and willingness to travel and attend meetings and/or appointments required.</li></ul><p></p><p><b><br>
What Sets You Apart</b></p><ul><li>
Excellent written and verbal communication, interpersonal, problem-solving, and organizational skills; strong attention to detail required.</li><li>
Demonstrated ability to build rapport, establish trust, and effectively engage individuals from diverse educational and socio-economic backgrounds.</li><li>
Experience conducting intake assessments, interviews, and providing direct service support in fast-paced, high-volume environments.</li><li>
Ability to manage multiple priorities, maintain timely follow-up, and ensure accuracy in documentation and data entry.</li><li>
Strong data management skills with experience maintaining case notes and working within electronic databases (e.g., ETO, Apricot, or similar systems).</li><li>
Knowledge of community-based resources and experience supporting individuals facing barriers such as homelessness, mental health, and/or substance use challenges.</li><li>
Experience supporting outreach, recruitment, and engagement efforts across community and partner networks.</li><li>
Comfortable representing the organization as an ambassador to members, partners, and stakeholders with professionalism and confidence.</li><li>
Ability to work effectively both independently and within a collaborative, team-based environment.</li><li>
Must be resourceful, resilient, and tenacious with a high level of personal integrity and passion for CFUF&rsquo;s mission to accelerate social and economic opportunities and advocate for policies that promote equity and racial justice.</li></ul><p></p><p><b><br>
Applying for a Career Opportunity &amp; Our Commitment to Diversity</b></p><p>
Please apply to this posting to be considered for future job opportunities with CFUF. Additionally, make sure to submit your resume via our talent pool. If there is a specific job you are interested in, you may apply directly to that opportunity and complete your application. Our Talent team truly appreciates your interest and hope to contact you for a future opportunity.</p><p></p><p><br>
CFUF is an Equal Opportunity Employer. CFUF is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal &ndash; to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.</p><p></p><p><br>
If you are a person with a disability needing assistance with the application process, please reach out to hr@cfuf.org.</p><p></p><p><b><i><br>
Note: We review applications on a rolling basis and will close the posting once the position is filled.</i></b></p></div>

Intake Specialist

Huntington Bank

<div><h1 class="jobSectionHeader"><b>Description</b></h1><p><b>
Summary</b></p><p>
The Intake &amp; Delivery Reporting Manager serves as a strategic enablement leader within the Commercial and Business Banking Product organization, owning the end‑to‑end intake process and delivery reporting that supports roadmap execution and leadership decision‑making. This role ensures that incoming work is clearly defined, appropriately prioritized, and transparently tracked from request through delivery.</p><p>
Acting as a central partner across Product, Technology, and Business teams, the manager facilitates structured intake, capacity‑aware prioritization, and delivery health visibility across multiple product teams. The role is responsible for maintaining a forward‑looking view of demand, ensuring alignment between intake decisions, roadmap commitments, and delivery outcomes. Through consistent metrics, reporting, and forecasting, this position enables leaders to understand trade‑offs, risks, and progress across the program.</p><p></p><p><b>
Key Responsibilities</b></p><p><b>
Intake Management &amp; Demand Governance</b></p><ul><li><p>
Own and manage the end‑to‑end intake process for program deliverables, deferred capabilities, enhancement/change requests, production issues, and cross‑team impacts requiring Product involvement.</p></li><li><p>
Partner closely with SMEs, stakeholders, and segment partners to understand business needs, clarify requests, and assess urgency and readiness.</p></li><li><p>
Maintain a centralized intake log, ensuring all submissions contain complete, accurate, and traceable information.</p></li><li><p>
Evaluate incoming requests for business value, strategic alignment, delivery readiness, and required partner engagement prior to routing for review.</p></li><li><p>
Ensure intake decisions, approvals, sequencing, and status updates are clearly communicated to all relevant partners.</p></li></ul><p><b>
Prioritization &amp; Roadmap Enablement</b></p><ul><li><p>
Facilitate prioritization discussions with Product Leaders, providing transparency into trade‑offs, capacity constraints, dependency impacts, and mitigation options.</p></li><li><p>
Maintain a forward‑looking view of incoming demand to support roadmap visibility and planning across product teams.</p></li><li><p>
Regularly reassess priorities as urgent or time‑sensitive requests arise, coordinating with Product Managers and Product Owners to adjust plans.</p></li><li><p>
Support roadmap management by providing projected timeline estimates based on capacity, team velocity, scope sizing, and dependency considerations.</p></li><li><p>
Develop and maintain scenario‑based forecasts that enable informed leadership decision‑making as inputs change.</p></li></ul><p></p><p><b>
Delivery Reporting &amp; Program Health</b></p><ul><li><p>
Lead the measurement and tracking of delivery performance against roadmap commitments and program goals.</p></li><li><p>
Monitor overall program health using indicators such as backlog readiness, sprint execution trends, team velocity, dependency risks, and milestone forecasts.</p></li><li><p>
Own and maintain the Program Health Workbook and related reporting artifacts, ensuring delivery metrics are accurate, timely, and reliable.</p></li><li><p>
Identify emerging risks or concerning trends early and raise visibility to Product Leaders with clear impact assessments and recommended actions.</p></li><li><p>
Ensure alignment between delivery metrics, sprint execution data, and reporting used across leadership routines and governance forums.</p></li></ul><p><b>
Execution Support &amp; Continuous Improvement</b></p><ul><li><p>
Partner with Product Managers, Product Owners, and Technology teams to ensure strong ADO hygiene, including feature and user story data quality.</p></li><li><p>
Prepare visual dashboards, status summaries, and executive‑level reporting to support leadership reviews and governance forums.</p></li><li><p>
Identify opportunities and lead efforts to streamline and automate manual reporting, reducing reliance on Excel and other offline reporting tools.</p></li><li><p>
Support the planning, preparation, and facilitation of Big Room Planning (BRP) and other program‑level planning events.</p></li><li><p>
Drive continuous improvement of intake, prioritization, and reporting processes to increase consistency, throughput, and clarity for both requestors and delivery teams.</p></li></ul><p></p><p><b>
Basic Qualifications</b></p><ul><li><p>
Bachelor's degree in Business, Information Systems, Engineering, or a related field.</p></li><li><p>
7+ years of experience in product delivery, program reporting, intake management, or portfolio planning within a technology or financial services environment.</p></li><li><p>
Strong analytical, organizational, and communication skills with the ability to translating complex delivery data into clear insights.</p></li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li><p>
Experience supporting product roadmaps across multiple agile teams or value streams.</p></li><li><p>
Strong working knowledge of agile delivery metrics, capacity planning, and dependency management.</p></li><li><p>
Experience facilitating prioritization, planning, or governance forums with senior leaders.</p></li><li><p>
Proficiency with delivery tracking and reporting tools (e.g., ADO, Jira, Excel, Power BI, visualization tools).</p></li><li><p>
Demonstrated ability to operate effectively in a highly cross-functional environment.</p></li><li><p>
Consistent delivery of transparent, trusted reporting used for leadership decision-making.</p></li></ul><p></p><p><b><br>
Exempt Status: (Yes</b> = not eligible for overtime pay) (<b>No</b> = eligible for overtime pay)</p>
Yes<p></p><p><b>
Workplace Type:</b></p>
Office<p></p><p>
Our Approach to <b>Office </b>Workplace Type</p><p></p><p>
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.</p><p></p><p><b>
Compensation Range:</b></p>
93,000.00 - 189,000.00 Annual<p></p><p>
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).</p><p></p><p>
Huntington is an Equal Opportunity Employer.</p><p></p><p>
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.</p><p></p><p><b>
Note to Agency Recruiters:</b> Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</p></div><p></p>

Intake and Delivery Reporting Manager

Freedom Behavioral

<div><p><b>Central Intake Representative &ndash; Where Patient Care Begins</b></p><p></p><p><br>
The role of the Central Intake Representative (CIR) is to perform all tasks related to the organizations centralized psychiatric intake admission process of inpatient and outpatient visits including insurance eligibility verifications when applicable. This role is designed to enhance referral source and patient satisfaction by providing a prompt and accurate centralized process for the handling of referrals for the organizations psychiatric programs. The CIR ensures that urgency and timely communication throughout the referral until the individual hospital admission approval and or denial. Central Intake Rep drives data collection and provides the presentation through defined process and technology to the approved provider of facility for admit consideration. The CIR assists in the initial registration and input of facilities E.H.R, discloses any patient concerns, and operates inside the response timeline to promote shortened patient approval/denial wait times for consideration of services. The CIR must have the ability to manage and lead defined processes per shift daily and have extensive knowledge of insurance eligibility and verification to provide support and assistance in needed situations. Immaculate organizational and time management skills, multi-tasking must be maintained to ensure accurately collect data and presentations and knowledge and summary of medical aspect of referrals criteria for services is adhered to. The CIR secures pertinent clinical and psychosocial information from the referring agencies/facilities which are utilized to expedite admission presentations to the on-call Psychiatrist so he/she may determine the admission status and appropriate level of care for each referral. The CIR assures timely patient-specific presentation and communicates to hospital leaders/departments/units prior for final admission approval. The CIR provides clinical presentations to the psychiatrist on call for each program as determined by the physician coverage programs schedule. The Central Intake Representative reports directly to the Central Intake Coordinator.</p><br>
<p></p>
<p>
WORKING CONDITIONS:</p>
<p>
Work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. While performing the duties of this job, the employee may occasionally be exposed to fumes or airborne particles. The noise level in the work environment may be moderate to high. The work environment may include chemicals used for cleaning, and have dust, mist, and stream generated in housekeeping tasks. This is a smoke-free workplace.</p><p></p><p><br>
The employee must provide documentation of a tuberculosis test during new-hire orientation and annually thereafter.</p><p></p><p><br>
Additional work environment characteristics include sitting four or more hours per day, performing repetitive tasks/motion, and hearing alarms, telephone, and normal speaking voice. Stress is identified as a job hazard resulting from a hectic environment with frequent interruptions. The environment alone presents a certain amount of risk servicing psychiatric patients in acute and crisis needs.</p><br>
<p></p>
<p><b><i>
PREFERRED KNOWLEDGE, SKILLS, AND/OR EXPERIENCE REQUIRED:</i></b></p><p></p><p><b><i><br>
Education: </i></b>State accredited program completion</p><br>
<p><b><i>
License:</i></b> Clinical License Recommended, LPN and RN Preferred</p><br>
<p><b><i>
Experience:</i></b> Minimum 1 year in Intake or Admission Department or experience in related environment</p><p></p><p><b><i><br>
Additional Requirements:</i></b></p>
<p>
Proficient knowledge of PC computers and communication software utilization</p>
<p>
Effective verbal communication skills</p>
<p>
Effective organizational skills</p>
<p>
Basic understanding of medical and psychiatric diagnoses and conditions</p>
<p>
Effective interpersonal skills</p>
<p>
Analytical problem solving skills</p>
<p>
Ability to read and comprehend written instructions; ability to follow verbal instructions</p>
<p>
Basic understanding of ICD-10 and CPT coding methodology</p>
<p>
Pay Range</p>
<p>
RN / 64K-70K Based on experience</p>
<p>
LPN / 54K-64K Based on experience</p><br>
<p></p>
<p><b><i>
Work Shifts:</i></b></p>
<p>
12-hour shifts / 3-2 spilt rotation every other weekend off</p>
<p>
PM &ndash; 6:00pm-6:00am</p><br>
<p></p>
<p><b><i>
Needs:</i></b></p>
<p>
Night shift</p>
<p>
Job Type: Full-time</p>
<p>
Benefits:</p>
<ul>
<li>401(k)</li>
<li>401(k) 2% match</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Dependent health insurance coverage</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid sick time</li>
<li>Paid time off</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
<p>Medical Specialty:</p>
<ul>
<li>Psychiatry</li>
</ul>
<p>Schedule:</p>
<ul>
<li>12-hour shift</li>
</ul>
<p>Ability to commute/relocate:</p>
<ul>
<li>Bossier City, LA 71111: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
<p>Experience:</p>
<ul>
<li>Customer service: 1 year (Preferred)</li>
<li>Medical terminology: 1 year (Preferred)</li>
<li>Computer skills: 1 year (Preferred)</li>
</ul>
<p>Work Location: In person</p></div>

Central Intake Representative- Night-time

Mount Regis Center

<div>Overview:
<div><b>
Hours for this position:</b></div><div>
Tuesday-Friday 2:30p-11:00p</div><div>
Saturday 11:00a - 7:30p</div><div></div><div><br>
**Must have a good driving records and drivers license**</div><div></div><div><br>
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client&rsquo;s belongings/person for<br>
prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.</div><div></div><div><b><br>
We have FUN at work!
</b></div><ul><li>Monthly drawings</li><li>
Monthly events</li><li>
Monthly snacks/treats</li><li>
Employee of the Month/Quarter/Year with gifts/treats</li><li>
Spirit Weeks and more!</li></ul><div><b>
Benefits</b></div><div>
Full Time or Part Time with Benefits</div><ul><li>
Medical (three tiers)</li><li>
Dental</li><li>
Vision</li><li>
STD (employer paid)</li><li>
LTD</li><li>
Life Insurance (employer paid)</li><li>
401k</li><li>
2 weeks of Vacation</li><li>
24 hours Personal Time</li><li>
6 Sick Days</li><li>
6 Extended Sick Days</li><li>
Paid holidays</li><li>
1.5x your hourly rate for working a recognized holidays</li></ul><div><b>
Criminal History</b></div><div>
We&rsquo;re licensed through the Department of Behavioral Health and Development Services, which means we follow their standards for criminal history and hiring criteria. If you have a criminal history, please review the barrier crimes to ensure that you&rsquo;re eligible for employment at our facility. https://www.dss.virginia.gov/files/division/obi/background_investigations/barriercrimes/CRF_Barrier_Crime_List.pdf</div>
Responsibilities:
<div>
ESSENTIAL FUNCTIONS:<br>
<ul><li>Liaise with client/family of potential admissions to address any questions, concerns, etc.</li><li>Coordinate facility tours with clients and families who are potential admissions.</li><li>Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client</li></ul>
arrival, including travel arrangements as applicable.<br>
<ul><li>Establishes professional rapport with client to ensure that they feel welcomed upon arrival.</li><li>Supports arrival process including coordinating assessment/bed placement process, searches of client</li></ul>
belongings/person for prohibited items.<br>
<ul><li>Orients client to the facility/milieu.</li><li>Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule</li></ul>
as needed.<br>
<ul><li>Ensures intake paperwork is completed in a timely fashion and documentation is maintained as</li></ul>
required.<br>
<ul><li>May discuss client&rsquo;s financial responsibility and take payment as applicable.</li><li>Provides exceptional customer service in line with Acadia Healthcare standards.</li></ul></div>
Qualifications:
<div>
STANDARD EXPECTATIONS:<br>
<ul><li>Complies with organizational policies, procedures, performance improvement initiatives and maintains</li></ul>
organizational and industry policies regarding confidentiality.<br>
<ul><li>Communicate clearly and effectively to person(s) receiving services and their family members, guests</li></ul>
and other members of the health care team.<br>
<ul><li>Develops constructive and cooperative working relationships with others and maintains them over</li></ul>
time.<br>
<ul><li>Encourages and builds mutual trust, respect and cooperation among team members.</li></ul>
Page 2 of 4<br>
Intake Specialist (Specialty) 07/10/2023<br>
<ul><li>Maintains regular and predictable attendance.</li></ul></div><div><br>
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:<br>
<ul><li>High-school diploma, GED, or equivalent.</li><li>1 &ndash; 2 years of experience in a patient care environment in a substance use/behavioral health setting, is</li></ul>
preferred.<br>
<ul><li>Must have excellent communication and customer service skills, and an ability to use required</li></ul>
computer programs.</div><div><br>
LICENSES/DESIGNATIONS/CERTIFICATIONS:<br>
<ul><li>De-escalation training, CPR and/or First-Aid certification as required by facility</li></ul></div><div></div><div><br>
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual&rsquo;s characteristics protected by applicable state, federal and local laws.</div></div>

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