front office manager

mgr-reservations

reservations manager

assistant house keeping manager Jobs in Oman

assistant house keeping manager

assistant housekeeping manager Jobs in Oman

assistant housekeeping manager

intern - guest relation

Marriott International

<div>Additional Information 
Job Number25123733 
Job CategoryManagement Development Programs/Interns 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
SchedulePart Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you&#65533;ll be better prepared to pursue opportunities post graduation. Here&#65533;s to exploring, kickstarting your dream career, and joining us on your journey!<div> 
</div>To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!<div> 
</div>Marriott International is the world&#65533;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?<div> 
</div>marriotthotelinternship<div> 
</div></div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div> <div id='job-id'>Job Id: VTfcZutSTGU5LuZzhfCs0+xjDBPN+F4zpvCnAdZcQxxUfL1/xm+V1iynWnhnSY7DH4Jpjnal0cS5nfL0m7LhEfPwcSR3jnj8bKCUpVhOfk/iyTMuBunf/n1+vFUEh4pLqOwNX4Ns4vR2i1MQB4zrdgvTelFMK/RU1b26t8cR67nJZXKQaz11+6rq0utQ4O+e8pR2QH7InQp/</div>

Intern - Guest Relation

Alila Hotels

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 An IT Executive/ IT Team leader will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
 
 
 
 Administration
 
 
 
 <ul>
 <li>
 Managing the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Doha and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and administration.
 </li>
 <li>
 Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
 </li>
 <li>
 Ensures the availability of any stationery or consumables required by any IS systems.
 </li>
 </ul>
 <ul>
 <li>
 Ensures that all licenses are complete and up-to-date.
 </li>
 </ul>
 <ul>
 <li>
 Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems.
 </li>
 </ul>
 <ul>
 <li>
 Conducts regular Departmental Communication Meetings .
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
 </li>
 <li>
 Ensures all Information Systems employees provide a courteous and professional service at all times.
 </li>
 <li>
 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
 </li>
 <li>
 Maintains positive guest and colleague interactions with good working relationships.
 
 
 </li>
 </ul>
 
 Financial
 
 
 
 <ul>
 <li>
 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
 </li>
 </ul>
 <ul>
 <li>
 Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
 </li>
 </ul>
 <ul>
 <li>
 Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
 </li>
 </ul>
 <ul>
 <li>
 Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled.
 </li>
 </ul>
 <ul>
 <li>
 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
 </li>
 </ul>
 <ul>
 <li>
 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
 </li>
 <li>
 Assist authorised users in relation to operation of the hotel&rsquo;s IS system hardware, various modules and supporting personal computers.
 </li>
 <li>
 Coordinates timely repair and return to service any faulty systems or items of equipment.
 </li>
 <li>
 Establishes and implements procedures to ensure backup of data in any IS system.
 </li>
 <li>
 Rebuilds data corrupted by either hardware or software faults.
 </li>
 <li>
 Coordinates the timely handling of any software fault reports or enhancement requests.
 </li>
 <li>
 Sets up emergency procedures to continue the operation of the hotel in the event of system failure.
 </li>
 <li>
 Provides manuals on the issue of IS systems and incorporates those manuals into the relevant operating procedures of the hotel.
 </li>
 <li>
 Establishes necessary security measures to prevent unauthorised access to the IS systems.
 </li>
 <li>
 Provides technical assistance to internal and external audit employees.
 
 
 </li>
 </ul>
 Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
 
 
 
 Personnel
 
 
 
 <ul>
 <li>
 Assists the recruitment and selection of all IS employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
 </li>
 <li>
 Ensures the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
 </li>
 <li>
 Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
 </li>
 <li>
 Conducts annual Performance Development Discussions with employees and supports them in their professional development goals.
 </li>
 <li>
 Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
 </li>
 <li>
 Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
 </li>
 <li>
 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt&rsquo;s Values and Culture Characteristics.
 </li>
 <li>
 Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
 </li>
 <li>
 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
 </li>
 <li>
 Feedbacks the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.
 
 
 </li>
 </ul>
 
 Other Duties
 
 
 
 <ul>
 <li>
 Attends and contributes to all training sessions and meetings as required.
 </li>
 <li>
 Is knowledgeable in statutory legislation in employee and industrial relations.
 </li>
 <li>
 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
 </li>
 <li>
 Maintains strong, professional relationship with relevant representatives from competitor hotels , business partners and other organisations.
 </li>
 <li>
 Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
 </li>
 <li>
 Ensures high standards of personal presentation and grooming.
 </li>
 <li>
 Responds to changes in the Information Systems function as dictated by the industry, company and hotel.
 </li>
 <li>
 Carry out any other reasonable duties and responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Core Skills
 
 
 
 <ul>
 <li>
 Produces Quality Work
 
 
 </li>
 </ul>
 The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt&rsquo;s standards and processes
 
 
 <ul>
 <li>
 Achieves Results
 
 
 </li>
 </ul>
 The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
 
 
 <ul>
 <li>
 Promotes Teamwork and Collaboration
 
 
 </li>
 </ul>
 The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
 
 
 <ul>
 <li>
 Communicates Effectively
 
 
 </li>
 </ul>
 The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
 
 
 <ul>
 <li>
 Shows Initiative and Resourcefulness
 
 
 </li>
 </ul>
 The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
 
 
 <ul>
 <li>
 Focuses on Customers
 
 
 </li>
 </ul>
 The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
 
 
 
 Leadership Expectations
 
 
 
 <ul>
 <li>
 Living Hyatt&rsquo;s Values
 
 
 </li>
 </ul>
 Demonstrating behaviours consistent with Hyatt&rsquo;s Core Values
 
 
 <ul>
 <li>
 Demonstrating a Passion for Service
 
 
 </li>
 </ul>
 Creating a positive impact by passionately serving others
 
 
 <ul>
 <li>
 Translating Hyatt&rsquo;s Mission to Action
 
 
 </li>
 </ul>
 Defining a plan to achieve Hyatt&rsquo;s mission and successfully acting on it
 
 
 <ul>
 <li>
 Inspiring Others
 
 
 </li>
 </ul>
 Bringing others along to achieve common goals.
 
 
 <ul>
 <li>
 Encouraging Change
 
 
 </li>
 </ul>
 Demonstrating a vested interest in building Hyatt&rsquo;s brand and acting as an owner to advance Hyatt&rsquo;s success.
 
 
 <ul>
 <li>
 Promoting Learning
 
 
 </li>
 </ul>
 Demonstrating a thirst for knowledge and providing expertise to others to enhance their skills and abilities.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous IT management experience, preferably in the hotel, leisure, and/or service sector
 </li>
 <li>
 Experience of all Microsoft systems
 </li>
 <li>
 Experience of hotel applications is required.
 </li>
 <li>
 Excellent organizational and interpersonal skills
 </li>
 <li>
 Current technical skills and knowledge of technology
 </li>
 <li>
 General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
 </li>
 <li>
 Ability to plan ahead and develop contingency plans, where necessary
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: QayoA0P+wm9Yr1Bgp6yr7WKayHzjV26VdVTUwivKFG7aq2BSwpMNGo6Dh1qmrWYBj+0BBd6ERDdEIJduIh1tIeqLb5hW1TnmlWCVsXitqyyUh0kE/XbCUetOtBAIk/TyMms9/uEuJc+Xww==</div>

IT Executive / IT Team Leader

Bureau Veritas North America

<div>
 
 Position: Business Developer (Omani National)
 
 
 
 
 Job Purpose:
 
 
 
 To develop strategic relation with major clients (government &amp; private sector) within Oil &amp; Gas, Power &amp; Utility, B&amp;I and Industry market, and to explore new business opportunities to enhance and maximize Bureau Veritas&rsquo; presence in Oman and drive sales revenue/growth for the Company in line with the overall business &amp; sales strategy.
 
 
 
 Minimum Qualification &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering or business administration or a relevant field
 </li>
 <li>
 Preferably graduated from Sultan Qaboos University
 </li>
 <li>
 Good command in English
 </li>
 <li>
 Minimum of 3 to 5 (five) years of sales or marketing experience
 </li>
 <li>
 Experience in managing key clients would be advantageous
 
 
 </li>
 </ul>
 
 Key accountabilities and responsibilities:
 
 
 
 <ul>
 <li>
 Identify and develop potential new business opportunities, manage major accounts and negotiate major deals with clients to meet growth objectives, to sustain and maximize revenue, and enhance market share and profitability
 </li>
 <li>
 Assist Sales Manager in creating local/regional marketing and business development strategies and budgeted sales plans, with the aim of growing a profitable business
 </li>
 <li>
 Build and maintain good working relationships with the customers in Oman to strengthen Bureau Veritas&rsquo; sales base, including scheduling and attending regular client meetings
 </li>
 <li>
 Maintain and update a client and market database to enable effective market analysis and provide recommendations/analysis/feedback to Senior Management for all client interactions
 </li>
 <li>
 Contribute to the development of the overall financial forecast (P&amp;L) by managing and planning for associated projects in Oman
 </li>
 <li>
 Develop and implement pricing strategies across the Oman market in collaboration with the respective Sales/BL/Country Manager to secure new business opportunities and generate revenue
 </li>
 <li>
 Responsible for evaluating customer research, market conditions, competitor data and implementing changes to the sales approach as needed
 </li>
 <li>
 Provide input to plans in relation to customer events, advertising, marketing, and PR interventions with a view to increasing the brand exposure of the Company in Oman
 </li>
 <li>
 Ensure compliance with all relevant (internal and external) regulations including QHSSE requirements using company policies and procedures as appropriate
 
 
 </li>
 </ul>
 Your career is about more than building a resume &mdash; it&rsquo;s a chance to #LeaveYourMark. Guaranteeing quality, ensuring health and safety, mitigating risks and improving performance, as well as environmental protection and social responsibility&hellip;this is what Bureau Veritas is about. Join an inclusive, flexible and diverse company where you can thrive while positively contributing to transforming the world in which we live.
 
 
 #ShapingaWorldofTrust
</div>
 <div id='job-id'>Job Id: nyghC+/nEqmY9bKXgvybxOzN2afECAS28+X35Wi7atz2QbpWdqWKQDE2kItYtYWCnAcGPh4MEUkX+FDnkp8ycqRcL21+p05oMH9Pdy2ghAGS1RnWaw9SyDeRiUV67h/H2zSunc+/HMnIkuIB</div>

Business Developer

Hilton

<div>Guest Relations Female Russian Speaking
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div> <div id='job-id'>Job Id: xJK5gOgx0h6xNklSvBy3ncIhCnxGUBYRajpddC94DQOIf4wCGJz7eTb6L6xmD65bnHvHta93fbBp8GjTk2w1hr7dOpehZXcrNMAG8JjgT+vLjIQXKeTy0GVlNWTiVx3q/w+nE4A7bZj7ktgY98U=</div>

Guest Relations Female Russian Speaking

Zoomlion

<div>
 
 
 Responsibilities:
 
 
 
 Customer and market prospecting and development.
 
 
 Update and interaction with CRM (client and project management).
 
 
 Preparation of analysis, comparisons and technical presentations on equipment.
 
 
 Preparation of proposals and contracts and monitoring of project phases until delivery of equipment.
 
 
 Reporting and market research for strategic direction and guidance.
 
 
 Support for post-sales processes and actions.
 
 
 Support in the organization and implementation of marketing campaigns
 
 
 Identify the potential customers and establishing new business opportunities.
 
 
 Conduct the market analysis in relation to current and future market trends, customer needs evaluation, demand forecasting, competition, risks and identify the opportunities for company&rsquo;s growth.
 
 
 
 
 
 
 Other Requirements:
 
 
 
 
 - Must have sales experience in construction machines, heavy equipment, earthmoving, mining machines, etc.
 
 
 
 - Good verbal and written communication skills in English and Arabic preferred
 
 
 - Strong interpersonal skills, negotiation, and details oriented.
 
 
 - Ability to work independently and collaboratively in a fast-paced environment
 
 
 - At least 4+ years&rsquo; experience in relevant field within the
 
 Oman
 
 .
 
 
 - Bachelor's degree preferably Masters Degree in Marketing.
 
 
 - English language (Required)
 
 
 - Arabic Language (Added Advantage)
 
 
 - Oman Experience (Required)
 
 
 - Oman Driving License (Required)
 
</div>
 <div id='job-id'>Job Id: fkYxOXiduLn6ophfFaojH3xlp0oU9XedkhcOcuTIihXSJ9U2zAcxkxaVpjB0d8HfBJLEmgHlAIuVvWZY/Ncsgee0T47tv7j+uQ==</div>

Sales Specialist

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
Job Purpose: 
To oversee and manage the day-to-day operations of the Front Office, ensuring exceptional guest service, operational efficiency, and a welcoming environment. The Front Office Manager leads and develops the front office team to deliver memorable guest experiences while maintaining cost control, compliance, and brand standards.
 
As Front Office Manager we expect you to: 
Supervise all front office functions including reception, concierge, guest services, and night audit.
 Ensure seamless check-in/check-out procedures and consistently high levels of service.
 Monitor daily occupancy, room availability, and VIP arrivals to optimize room allocation and guest satisfaction.
 Liaise closely with Housekeeping, Reservations, and other departments to ensure smooth operations.
 Recruit, train, mentor, and evaluate front office staff performance.
 Foster a positive and guest-focused team culture through leadership, coaching, and recognition.
 Conduct regular departmental briefings, training sessions, and appraisals to maintain service excellence.
 Maintain a visible presence in the lobby, welcoming VIPs and engaging with guests to enhance satisfaction.
 Address guest concerns or complaints promptly and professionally, ensuring effective resolution.
 Ensure team members are well-informed and empowered to deliver personalized service.
 Monitor department budgets, payroll, and operational costs to ensure financial efficiency.
 Analyze revenue reports, upselling performance, and cost control measures to improve profitability.
 Manage front office supplies, systems, and inventories efficiently.
 Identify opportunities for service improvement and innovation in guest experience.
 Lead initiatives to enhance loyalty program enrollment and guest retention.
 Assist in developing front office SOPs and policies in line with brand standards and guest expectations.
 Ensure full compliance with hotel policies, local laws, safety regulations, and data protection requirements.
 Maintain cleanliness, security, and presentation of the front desk and lobby area.
 Ensure all team members adhere to grooming standards and service protocols.
 
Qualifications: 
Minimum 5 years of experience in a front office leadership role within the hotel industry.
 Strong knowledge of front office operations, guest service standards, and hotel systems (e.g., PMS, POS).
 Excellent leadership, communication, and problem-solving skills.
 Proficiency in Microsoft Office and hotel property management systems (e.g., Opera, Fidelio).
 Fluency in English; additional languages are a plus. <div id='job-id'>Job Id: 24uhu/XVKSzTqVfljL1n6AW072cmO66KuawuKHvY+RNb4eVBTPNBzri0UlcwfTlfpaqbni81eD4rQr6nOJ24nBtQyk/PJgdSFD5+UoRjFgHkwl8YpD6qB7UXhOKib/wTaZ9pr+AuAhFLnZGVYSdawTTXQNBWQrE/9yew3QWLlPAzrozOUsgEJMfolKvt3Di7/4VKlNJ6pMqaSwzUBywkIXVwJOE1WLdYXtGsdIMBxjfH6P27PQGNPjzWXJpxHRp4H200aStCFNA36VrDge++3vEQLU4=</div>

Front Office Manager (172939)

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 Job Purpose
 
 
 
 The F&amp;B Reservation Agent is responsible for managing all restaurant reservations and guest inquiries in a courteous, efficient, and professional manner. This role plays a key part in maximizing table occupancy, optimizing guest flow, and ensuring a smooth pre-arrival experience for guests.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Reservation Handling:
 </li>
 <li>
 Answer phone calls, emails, and messages related to dining reservations.
 </li>
 <li>
 Record, confirm, modify, and cancel bookings accurately in the reservation system.
 </li>
 <li>
 Ensure correct guest information is entered (name, contact, preferences, special requests).
 </li>
 <li>
 Guest Communication &amp; Service:
 </li>
 <li>
 Provide clear information on restaurant hours, menus, dress codes, and promotions.
 </li>
 <li>
 Respond to guest inquiries with professionalism and efficiency.
 </li>
 <li>
 Follow up on special requests (e.g., birthdays, dietary needs, VIPs) and coordinate with service teams.
 </li>
 <li>
 Table Management:
 </li>
 <li>
 Maintain an updated floor plan and table allocation chart.
 </li>
 <li>
 Coordinate with the hostess and restaurant team to optimize seating and guest flow.
 </li>
 <li>
 Monitor no-shows and waitlists; adjust seating plans accordingly.
 </li>
 <li>
 Reporting &amp; Coordination:
 </li>
 <li>
 Prepare daily reservation reports and communicate key guest details to service teams.
 </li>
 <li>
 Assist in generating booking statistics and forecasting peak periods.
 </li>
 <li>
 Communicate with front desk, concierge, and sales for internal guest arrangements and group bookings.
 </li>
 <li>
 System &amp; Standards:
 </li>
 <li>
 Maintain up-to-date knowledge of all F&amp;B outlets, menus, and promotions.
 </li>
 <li>
 Operate reservation platforms (e.g., OpenTable, or other POS tools).
 </li>
 <li>
 Follow company grooming and communication standards.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: fnmq2eCZNT43l8rfE9NNSdHFYnHMXDyPr56qR8HLRkFSOgTPD7xZMbiwMUvWkZmPSDqeKlijfN+UN5sn1D2OFT++BqZ/hoSK2MUhV/YETcHLwCPqva9c+4HJqgtCqw2WBkIlFuBmoPKZkH3jU1msAfQ+Aj0096JlVW+P77mG7f6Up6gXuKenoRxgFJfeBWsu+UA9lJn65c6bCeFYb9I1hDiiIj0oazZtRzh99Ra2WIKbMWCy</div>

F&B Reservation Agent

Explore 140+ Intern - guest relation in Oman this August. Find roles across top companies and apply now to boost your career.