internet technology manager

Applus

<div>The IT Manager for KSA will be responsible for leading and managing company&rsquo;s Information Technology, aligning an organization's IT operations with its broader business goals
Key Responsibilities:
Strategic Leadership &amp; Planning:<ul><li>
Plans and oversees new IT projects, as well as maintenance and upgrade planning for Communications, Networks, and Security within the Automotive Division.</li></ul>
Infrastructure &amp; Operations:<ul><li>
Leading and responsible of IT PTI centers infrastructure deployment and maintenance.
</li><li>Managing and responsible Microsoft enterprise environment (Licensing, AD, O365, Azure, etc.).
</li><li>Managing and responsible Cybersecurity &amp; communications solutions (Cisco Meraki, Crowdstrike, Splunk, etc.)</li></ul> 
Project Management &amp; Innovation:<ul><li>
Leads, analyzes, designs, and actively participates in the development and implementation of new projects within the Automotive Division.</li></ul> 
Governance &amp; Compliance:<ul><li>
Responsible for implementing and ensuring compliance with the Group's IT policies and procedures within the Automotive Division.</li></ul> 
Collaboration &amp; Stakeholder Management:<ul><li>
Participates in projects with other Divisions or Departments both nationally and internationally.</li></ul> 
Team Leadership &amp; Development:<ul><li>
Leads, mentors, and develops a high-performing IT team.</li><li>
Fosters a culture of innovation, continuous improvement, and accountability.</li></ul> 

Requirements 
Qualifications &amp; Experience:<ul><li>
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a closely related field.</li><li>
Master of Science in Information Technology or an MBA with a focus on technology management is preferred.</li><li>
Minimum 5 years of experience in a similar position.</li><li>
Proven experience building IT roadmaps, managing substantial departmental budgets, and working directly with C-level executives.</li><li>
Knowledge of Azure, Google Cloud, AWS, Cisco Meraki, AD, O365, Virtualization (Proxmox), Data Engine (SQL Server, Postgres)</li><li>
Exceptional leadership, communication, and stakeholder management skills.</li><li>
Fluent in English (written and spoken).</li><li>
Arabic language.</li></ul> 
Key Competencies:<ul><li>
Strategic thinking with ability to align IT with business objectives</li><li>
Strong innovation skills and forward-thinking mindset</li><li>
Excellent team leadership and talent development capabilities</li><li>
Exceptional communication and stakeholder management</li><li>
Ability to influence and lead cross-functional teams</li><li>
Problem-solving and decision-making under pressure</li><li>
Hands-on and results-oriented</li></ul></div>

IT Manager

North Olympic Healthcare Network

<div>Position Title: Manager, Information Technology
Department: Information Technology
Reports to: Chief Human Resources Officer
FSLA Status: Exempt
Role Summary
The Manager, Information Technology plays a critical role in developing, implementing, and maintaining the organization's IT strategy, ensuring that technology effectively supports NOHN's overarching mission and goals. This position requires a strategic thinker who champions cross-departmental collaboration, acts as a leader for the organization's technology initiatives, maintains a secure and highly functioning infrastructure, and actively mentors their team.
Core Responsibilities
Maintaining the IT Environment &amp; Day-to-Day Operations
<ul><li>Operational Oversight: Oversee the day-to-day operations of the IT department, ensuring the efficient and effective delivery of all IT services.
</li><li>Infrastructure Management: Manage and support optimization of the organization's IT infrastructure, including network security, server infrastructure, and end-user support.
</li><li>Cybersecurity &amp; Compliance: Lead the development and implementation of robust cybersecurity measures to protect sensitive data and maintain patient privacy. Ensure strict compliance with regulatory requirements and industry best practices, including HIPAA, HITECH, and PCI.
</li><li>Business Continuity: Oversee all IT disaster recovery planning and business continuity initiatives to ensure organizational resilience.
</li><li>Resource Management: Develop and manage the IT department's budget to ensure cost-effective resource allocation and oversee IT procurement processes.
</li><li>Vendor Vetting &amp; Expert Liaison: Vet and liaise with external technical experts, IT vendors, and service providers. Play a key role in managing these crucial relationships by acting as the subject matter expert and main point of contact to ensure optimal service delivery for the organization.
</li></ul>Supporting the Growth and Development of the IT Team
<ul><li>Mentorship: Lead, mentor, and develop a high-performing IT team.
</li><li>Skill Enhancement: Provide ongoing opportunities for professional development and training to continuously elevate the team's technical knowledge and skills.
</li><li>Culture Building: Foster a positive department culture rooted in collaboration, innovation, and continuous improvement.
</li></ul>Acting as the IT Subject Matter Expert (SME) in Organizational Projects
<ul><li>Strategic Guidance: Provide guidance on technology adoption and integration to enhance patient care, operational efficiency, and overall business growth.
</li><li>Trend Evaluation: Stay abreast of healthcare IT trends and emerging technologies, continuously evaluating their potential impact and application within NOHN.
</li><li>Technical Translation: Utilize strong communication, interpersonal, and presentation skills to effectively convey complex technical information to diverse audiences across the organization during project implementations.
</li></ul>Collaborating Across the Organization to Support the Mission
<ul><li>Strategic Alignment: Develop and implement a comprehensive IT strategy that directly aligns with and supports NOHN's overall strategic plan.
</li><li>Policy Development: Develop and maintain IT policies, procedures, and standards that work for all departments while ensuring compliance with regulatory requirements.
</li><li>Relationship Building: Act as a strategic thinker who fosters a culture of innovation and collaboration between IT and the rest of the organization.
</li></ul>Requirements/Experience
Education &amp; Experience:
<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or Health Informatics preferred.
</li><li>Minimum of 7 years of IT experience, including 3+ years in a healthcare setting and 3+ years in a supervisory or management capacity.
</li></ul>Preference given to candidates with the following certifications:
<ul><li>Healthcare IT security (e.g., HCISPP)
</li><li>General IT security (CISSP, CISM, or Security+), and/or
</li><li>Project management (PMP)
</li></ul>Knowledge:
<ul><li>Demonstrated expertise in HIPAA/HITECH compliance, IT budget management, infrastructure optimization, and vendor oversight.
</li></ul>Physical requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
<ul><li>Some standing, sitting, bending, occasional lifting (up to 40 lbs.).
</li><li>Use hands and fingers to continually manipulate a keyboard.
</li><li>Work on a PC for up to 8 hours.
</li></ul>Language Skills:
<ul><li>Ability to speak clearly via telephone and in person.
</li><li>Must be able to communicate effectively with providers, patients, and coworkers.
</li><li>Ability to respond effectively and appropriately to sensitive/confidential inquiries and/or complaints.
</li></ul>Benefits:
<ul><li>Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.
</li></ul>Equal Opportunity Employer:
<ul><li>North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.</li></ul></div>

Information Technology Manager

Apple

As part of Global Security, Apple's Crisis Management team plays a critical role in safeguarding our people, operations, and reputation around the world. Working closely with partners across the business, the team leads crisis preparedness, incident response, resilience planning, and strategic decision-making during significant events. By identifying and managing emerging risks, the team strengthens organizational resilience and helps ensure Apple is prepared to respond effectively to an ever-evolving global threat landscape. 
 
The Crisis Management Intelligence &amp; Technology Manager is responsible for driving the intersection of intelligence operations and technology evolution. 
 
Description 
 
The role focuses on monitoring global risks to Apple&rsquo;s assets from natural disasters and human-generated threats, delivering intelligence products, threat monitoring, and decision-support capabilities across a complex global environment. This role is NOT related to cyber or network threats or risks. 
 
In addition, this position is responsible for directly implementing technology amplifiers and solutions for the entire team. The role will lead high-performing intelligence, technology, and project teams, working closely with regional crisis managers, technical teams, and cross-functional stakeholders to ensure scalable, resilient, and intelligence-led, technology-agile crisis management operations.&quot;,&quot;responsibilities&quot;:&quot;Lead global Crisis Management Intelligence &amp; Services operations globally. 
 
Oversee regional vendor analyst teams across APAC, AMR, and EMEIA, ensuring consistency in intelligence collection, escalation, monitoring, and reporting. 
 
Manage and develop high-performing intelligence, technology, and project teams. 
 
Lead crisis management technology and innovation programmes, including platform development, analytics, automation, and monitoring capabilities. 
 
Develop, maintain, and manage strategic relationships with intelligence, technology, and crisis management vendors to enhance global capability, resilience, and response effectiveness. 
 
Ensure vendor performance, service delivery, and capabilities alignment and strategic objectives. 
 
Drive continuous improvement of crisis detection, intelligence workflows and products, operational procedures, and analytical standards. 
 
Partner with technical teams and cross-functional stakeholders to identify capability gaps and deliver scalable solutions. 
 
Oversee production of actionable intelligence, threat monitoring, situational awareness reporting, and crisis intelligence products. 
 
Ensure intelligence outputs support crisis response, executive decision-making, and operational planning. 
 
Lead intelligence support during crisis events, including coordination and executive reporting. 
 
Maintain operating models, playbooks, and escalation frameworks in partnership with regional crisis managers. 
 
Develop and lead crisis readiness programmes, including training, drills, simulations, tabletop exercises, and after-action reviews. 
 
Assess operational readiness and drive continuous improvement across crisis preparedness capabilities. 
 
Provide clear and high-impact executive briefings during both steady-state and crisis scenarios. 
 
Oversee crisis management technology ecosystems, including automation, analytics, workflow platforms, monitoring tools, and collaboration systems. 
 
Build strong partnerships across Global Security and cross-functional teams to ensure alignment and coordination. 
 
Preferred Qualifications 
 
Experience leading global intelligence or crisis management functions in multinational environments. 
 
Knowledge of geopolitical, physical security, and operational risk intelligence disciplines. 
 
Experience managing vendor-supported intelligence operations or outsourced analytical teams. 
 
Familiarity with automation, analytics, AI-enabled workflows, and crisis management platforms. 
 
Experience leading technology transformation or platform modernisation programmes. 
 
Experience implementing or scaling enterprise crisis management systems and tools. 
 
Experience designing global crisis readiness, training, and exercise programmes across multiple regions and functions. 
 
Minimum Qualifications 
 
15+ years of experience in intelligence, security operations, crisis management, resilience, or related fields. 
 
5+ years of proven experience leading intelligence, operational, technology, or project teams in complex global environments. 
 
Strong understanding of crisis management, intelligence operations, threat monitoring, and operational readiness frameworks. 
 
Experience delivering intelligence support in crisis or high-tempo operational environments. 
 
Demonstrated experience leading transformation, innovation, or technology programmes. 
 
Experience managing intelligence, monitoring, analytics, or crisis management platforms and tools. 
 
Experience designing and delivering training, drills, exercises, and readiness programmes. 
 
Strong stakeholder management skills, including engagement with senior leadership, technical teams, and external vendors. 
 
Experience managing vendor relationships and outsourced capability providers. 
 
Excellent communication skills, including executive-level briefing and reporting. 
 
Ability to operate in fast-paced, high-pressure environments. 
 
BA/BS degree or equivalent professional experience.

Crisis Management Intelligence & Technology Manager

Mobilink Bank

<div>
 
 
 Department:
 
 Digital Banking
 
 
 
 Bank Grade:
 
 OG-I
 
 
 
 
 
 Reports To:
 
 Head of Digital Banking
 
 
 
 Location:
 
 Head Office
 
 
 
 
 
 
 
 
 
 What is Product Manager &ndash; Digital Banking - MMBL
 
 
 
 
 
 
 The Product Manager &ndash; Digital Banking is responsible for designing, enhancing, and managing digital banking products across mobile app, internet banking, and internal digital channels. The role focuses on translating business and customer needs into well-defined digital features, working closely with business, technology, operations, risk and compliance teams to deliver secure, scalable, and customer-friendly solution
 
 
 
 
 
 
 What Product Manager &ndash; Digital Banking Does
 
 
 
 
 
 <ul>
 <li>
 Own assigned digital banking products and features throughout their lifecycle, from ideation to post-launch optimization.
 </li>
 <li>
 Contribute to the digital banking roadmap in alignment with the bank&rsquo;s digital transformation strategy and business objectives.
 </li>
 <li>
 Identify opportunities to digitize manual processes and enhance customer journeys across digital channels. Define product goals, success metrics, release plans, and feature priorities.
 </li>
 <li>
 Gather and analyze requirements from business, operations, risk, compliance, and other stakeholders.
 </li>
 <li>
 Translate business requirements into Product Requirement Documents (PRDs), user stories, process flows, and functional specifications.
 </li>
 <li>
 Design end-to-end digital customer journeys, including exception handling and edge-case scenarios.
 </li>
 <li>
 Collaborate with UX/UI teams to develop intuitive, customer-centric digital experiences.
 </li>
 <li>
 Work closely with technology and engineering teams to ensure timely and accurate product delivery.
 </li>
 <li>
 Manage, prioritize, and maintain the product backlog in line with business priorities.
 </li>
 <li>
 Participate in Agile ceremonies, including backlog grooming, sprint planning, reviews, and retrospectives.
 </li>
 <li>
 Provide functional guidance and clarifications to development teams throughout the implementation lifecycle.
 </li>
 <li>
 Coordinate and support User Acceptance Testing (UAT), pilot launches, and production deployments.
 </li>
 <li>
 Act as the primary liaison between business, technology, operations, risk, compliance, and other stakeholders.
 </li>
 <li>
 Ensure alignment on project scope, timelines, deliverables, and responsibilities across all teams.
 </li>
 <li>
 Present product updates, demonstrations, progress reports, and recommendations to internal stakeholders.
 </li>
 <li>
 Ensure all digital products and features comply with SBP regulations, internal policies, AML requirements, and information security standards.
 </li>
 <li>
 Coordinate reviews and approvals with Risk, Compliance, Legal, and Information Security functions.
 </li>
 <li>
 Maintain complete and accurate documentation to support audits, governance reviews, and regulatory requirements.
 </li>
 <li>
 Monitor key digital performance indicators, including adoption, engagement, transaction success rates, drop-offs, and turnaround times.
 </li>
 <li>
 Analyze customer feedback, complaints, operational issues, and performance trends to identify improvement opportunities.
 </li>
 <li>
 Drive continuous product enhancements to improve customer experience, operational efficiency, and business outcomes.
 </li>
 <li>
 Support the development and maintenance of SOPs and operational procedures for digital products and processes.
 </li>
 <li>
 Coordinate training and knowledge transfer sessions for call center, branch, operations, and support teams.
 </li>
 </ul>
 
 Ensure operational readiness and seamless transition of new features and products to business-as-usual operations.
 
 
 
 
 
 
 What are we looking for and what does it take to be Product Manager &ndash; Digital Banking - MMBL?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Computer Science, Information Technology, or a related field.
 </li>
 <li>
 3&ndash;6 years of experience in product management, digital banking, fintech, or technology-driven roles.
 </li>
 <li>
 Hands-on exposure to digital banking channels, including mobile banking applications, internet banking platforms, APIs, and core banking systems.
 </li>
 <li>
 Strong understanding of digital product development lifecycles and customer-centric product management practices.
 </li>
 <li>
 Experience working with cross-functional teams, including technology, operations, business, and compliance stakeholders.
 </li>
 <li>
 Knowledge of Agile methodologies and experience working in Agile delivery environments is preferred.
 </li>
 <li>
 Familiarity with banking regulations, compliance requirements, and risk management practices is an advantage.
 </li>
 <li>
 Experience working within a regulated financial services environment will be considered a plus.
 </li>
 <li>
 Strong analytical, problem-solving, communication, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
</div>

Product Manager – Digital Banking

South Jersey Automotive Group

JOB DESCRIPTIONHigh volume automotive group is currently recruiting for an Internet Sales Manager / Business Development Center (BDC) Manager. The Internet Sales Manager will oversee the Internet department which responds to customer inquiries and ensures that the dealership maximizes potential on Internet sales.TARGET SALARY Competitive Salary + Aggressive Bonus (Target Income of $125,000 to $175,000) Benefits include medical, dental, 401k, and more!DUTIES &amp; RESPONSIBILITIES - Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person. - Hire, train and cultivate BDC staff. - Has thorough knowledge of all dealership products and services. - Satisfies the transportation needs of Internet-generated customers. - Directs customers to product information resources, including those available on the Internet. - Assists customers in selecting a vehicle. - Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction. - Checks email frequently and responds to inquires immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention. - Coordinates Internet promotions with other dealership sales promotions and advertising. - Ensures that the Web site address is prominently displayed throughout the dealership; e.g., on business cards, flyers, pens, and all dealership advertising. - Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise. - Works with webmaster to update the Web site frequently to attract new and repeat visitors. - Maintains an ongoing customer database to capture repeat business. - Knows and understands the federal, state, and local laws which govern retail automobile sales. - Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. - Keeps abreast of new products, features, accessories, etc., and their benefits to customers. - Attends product and sales training as requested by the General Manager. - Attends sales meetings. - Maintains professional appearance. - Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.JOB REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Previous experience within the internet department of an automotive dealership. - Must have strong technical and Internet skills. - Exceptional leadership skills. - Must have a valid driver's license.HOW TO APPLY Interviews will be scheduled via e-mail only. Please submit resume for immediate consideration.Pay: $125,000.00 - $175,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Automotive Call Center Manager

Cloudflare

<div><div><div>About Us</div>
<div>
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a &quot;normalized&quot; problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in.
</div></div>
Available Locations: Austin, TX | Hybrid

What You'll Do

As the Engineering Manager for AI Gateway, you will lead a small, high-velocity team building that layer. This is a deeply hands-on role. You will be in the code, in the design docs, in customer conversations, and in the trenches with your team. We're looking for a generative builder who can move from half-formed idea to working prototype quickly, and bring a team along with that energy. We are obsessively agent-pilled. We don't just build the product; we build the environment that builds the product: the agents, harnesses, skills, tools, and context that let a small team ship like a much larger one. We dogfood AI Gateway, Workers AI, and the broader Cloudflare agent stack relentlessly, and we expect you to as well.

In This Role, You Will
<ul>
<li>Set the technical and product direction for AI Gateway alongside engineers and PMs, then roll up your sleeves and help build it.</li>
<li>Build the software and the software that builds the software. Your team needs to build the context and toolchain that let agents help build, operate, monitor, and improve AI Gateway itself.</li>
<li>Inspire and energize a team shipping at the pace the AI ecosystem demands. Provider APIs change weekly, new models drop daily, and the gap between &quot;good idea&quot; and &quot;in production&quot; is measured in days, not quarters.</li>
<li>Obsess over developer experience. Every error message, SDK choice, dashboard flow, and line of docs matters. You should have strong taste about what makes developer tools feel great.</li>
<li>Recruit, mentor, and grow engineers. Build a small team that punches massively above its weight.</li>
<li>Partner closely with Workers AI, Agents, and the broader Developer Platform teams to deliver a unified inference layer that feels like one product</li>
</ul>
Examples Of Desirable Skills, Knowledge And Experience
<ul>
<li>A minimum of 8 years of relevant industry experience, including at least 4 years managing software engineering teams.</li>
<li>Proven track record leading teams that have shipped and operated complex, large-scale systems, preferably in AI infrastructure, developer platforms, cloud infrastructure, edge/proxy systems, or high-scale APIs.</li>
<li>Significant technical depth, with the ability to guide architectural discussions, make credible technical decisions, review designs, and unblock your team.</li>
<li>Strong developer tools taste. You have used and built enough APIs, SDKs, dashboards, CLIs, and internal platforms to know what makes them delightful or painful.</li>
<li>Demonstrated ability to hire, coach, and develop senior engineers, and to build high-performing, inclusive teams that ship. You care about teams and team culture.</li>
<li>A hands-on approach to leadership: you consider yourself a builder, stay close to the code, know the numbers, know the customer, and know what to build next.</li>
</ul>
Bonus Points
<ul>
<li>Experience building AI/ML infrastructure, inference platforms, model gateways, or LLM-powered applications.</li>
<li>Experience building developer-facing APIs or SDKs at scale.</li>
<li>Hands-on experience with proxy, edge, or gateway systems.</li>
<li>You've built or heavily customized your own agentic dev environment: custom agents, harnesses, or tooling that changed how you ship.</li>
<li>Familiarity with the current AI ecosystem: providers, model capabilities, agent frameworks, and where the rough edges are.</li>
<li>A track record of writing publicly about developer tools or systems you've built.</li>
<li>You've built something with AI Gateway, Workers AI, or a competing product, and have opinions about what's missing.</li>
</ul><div>
What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.</div></div>

Senior Engineering Manager, AI Gateway

NTT DATA

Req ID: 370985
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Helpdesk Agent - US Remote to join our team in Charleston, West Virginia (US-WV), United States (US).
 
**Must Live in Continental United States**
 
This remote role is for an overnight shift working between the hours of 6pm – 6am CT.
 
Role Responsibilities: 
<ul>
<li>Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.</li>
<li>Answers the help desk line and responds to users’ requests regarding computer systems.</li>
<li>Acknowledges receipt of all user requests within defined service levels.</li>
<li>Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.</li>
<li>Maintains user information and documentation.</li>
<li>End user support-Service Now-Ticket Creation</li>
<li>End user support-Application Support-ITSM-Incident, Request and Change</li>
</ul>
Basic Qualifications: 
<ul>
<li>1+ year in a customer service role</li>
</ul>
Additional Skills: 
<ul>
<li>Call center experience</li>
<li>IT Proficiency</li>
<li>Experience with end user support</li>
<li>Knowledge of Windows operating system</li>
<li>Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands</li>
<li>History of excellent attendance and customer service skills</li>
</ul>
Remote Working and Technology Requirements
 
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
 
Technology
 <ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
 <ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
 <ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $16.50 - $17.50/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Agent - US Remote

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