interstate bus dispatcher

Unique Courier Service

<p><b>About us</b></p><p>Unique Courier Service is a rapidly growing trucking company based in Houston and it's surrounding areas. Our commitment to excellence sets us apart, and we take pride in the reliability and efficiency of our services.</p><p>Unique Courier Service is looking for Dispatchers to join our team.</p><p>Responsibilities of the Dispatcher:</p><ul><li>Monitor tendered freight through internal tracking, as well as external port/rail websites to ensure equipment is moved in a timely manner to avoid potential demurrage and per-diem charges.</li><li>Coordinate and schedule transportation activities for efficient delivery of goods</li><li>Receive and process customer orders, ensuring accuracy and timeliness</li><li>Utilize transportation management systems to track shipments and monitor delivery status</li><li>Communicate with drivers, vendors, and customers to ensure smooth operations</li><li>Dispatch drivers and provide them with necessary information for successful deliveries</li><li>Monitor driver performance and address any issues or concerns that arise</li><li>Maintain accurate records of all transportation activities</li></ul><p>Requirements of the Dispatcher:</p><ul><li>Minimum 1 year of previous experience as a dispatcher or in a similar role preferred</li><li>Minimum 1 year experience in a transporation or logistics setting</li><li>Proficiency in using Microsoft office and other transportation management systems</li><li>Strong data entry skills with a high level of accuracy and attention to detail</li><li>Knowledge of supply chain and transportation planning principles</li><li>Excellent phone etiquette and ability to effectively communicate with drivers, vendors, and customers</li><li>Familiarity with phone systems and ability to handle multiple calls simultaneously</li><li>Ability to work in a fast-paced environment and prioritize tasks effectively</li></ul><p>Job Type: Full-time</p><p>Pay: $17.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Transportation Dispatcher

Brea Olinda Unified School District

<p><i><b>**Must apply on Edjoin.org, using the following link in order to be considered for this position.</b></i></p><p>https://www.edjoin.org/Home/JobPosting/2196615</p><p><i><b>Application Deadline: 3/22/26</b></i></p><p><b>DEFINITION</b></p><p>Under the direction of the Administrative Director Maintenance, Operations and Transportation, perform a variety of dispatching; bus pass coordination; and other clerical duties in support of District student transportation functions; utilize a telephone and two-way radio to receive transportation requests and information and provide assistance to bus drivers.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b> include the following. Other duties may be assigned.</p><ul><li>Perform a variety of dispatching, bus pass coordination, and other clerical duties in support of District student transportation functions; coordinate flow of communications between District personnel to assure proper and timely transportation of District students; dispatch drivers according to student transportation needs.</li><li>Utilize a telephone and two-way radio to receive routing and transportation requests and information and provide assistance to bus drivers; assist bus drivers with directions and routing, scheduling and equipment issues and information related to special education students.</li><li>Perform a variety of clerical duties in support of District transportation functions; answer telephones and provide information concerning transportation functions, activities, policies and procedures; take and relay messages as needed; prepare and distribute routine correspondence.</li><li>Compile information and maintain a variety of records related to mileage, student counts, field trips, athletics and assigned activities; prepare and distribute invoices as directed; establish and maintain filing systems, collect and account for student bus pass fees.</li><li>Drive a school bus along designated routes to transport pupils to and from school as necessary; maintain order and discipline among passengers on the bus and while waiting at bus stops according to established policies and procedures.</li><li>Operate a variety of office equipment including a calculator, copier, fax machine, computer and assigned software.</li><li>Communicate with District personnel and various outside agencies to exchange information and resolve issues or concerns.</li></ul><p><b>QUALIFICATIONS </b></p><p>EDUCATION AND EXPERIENCE:</p><ul><li>Any combination equivalent to: graduation from high school</li><li>Two years clerical experience involving frequent public contact</li></ul><p><b>KNOWLEDGE OF: </b></p><ul><li>Modern office practices, procedures and equipment.</li><li>Oral and written communication skills.</li><li>Interpersonal skills using tact, patience and courtesy.</li><li>Correct English usage, grammar, spelling, punctuation and vocabulary.</li><li>Operation of a computer and assigned software.</li><li>Record-keeping and filing preparation techniques.</li><li>Telephone techniques and etiquette.</li><li>Operation of school buses and safe and defensive driving practices.</li></ul><p><b>ABILITY TO: </b></p><ul><li>Perform a variety of dispatching and clerical duties in support of District student transportation functions.</li><li>Utilize a telephone and two-way radio to receive transportation requests and information and provide assistance to bus drivers.</li><li>Learn local geography, street locations, important buildings and landmarks of the area.</li><li>Learn policies and objectives of assigned programs and activities.</li><li>Type or input data at an acceptable rate of speed.</li><li>Assist bus drivers with directions and routing, scheduling and equipment issues and information. Maintain records and files.</li><li>Understand and follow oral and written instructions.</li><li>Communicate effectively both orally and in writing.</li><li>Establish and maintain cooperative and effective working relationships with others.</li><li>Complete work with many interruptions.</li><li>Operate a computer and assigned software.</li><li>Drive a school bus and observe legal and defensive driving practices.</li><li>Meet schedules and time lines.</li></ul><p><b>WORKING CONDITIONS:</b></p><p>ENVIRONMENT:</p><ul><li>Office environment.</li><li>Constant interruptions.</li><li>Driving a vehicle to conduct work.</li></ul><p>PHYSICAL DEMANDS:</p><p><b>Dexterity of hands and fingers to operate a computer keyboard. </b></p><ul><li>Seeing to read a variety of materials.</li><li>Hearing and speaking to exchange information in person and on the telephone.</li><li>Sitting for extended periods of time.</li><li>Persons performing in this classification will exert 25 to 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.</li></ul><p><b>HAZARDS: </b></p><ul><li>Traffic hazards.</li><li>Driving a vehicle during adverse weather conditions.</li></ul><p><b>The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed. Individuals holding this position may perform additional duties and additional duties may be assigned.</b></p><p>Job Type: Full-time</p><p>Pay: $3,930.00 - $5,022.00 per month</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Work Location: In person</p>

Forward Air

<div><div><div><p><b>Position: Intermodal Dispatcher</b></p>
<p><b>Job Description:</b></p>
<p>The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.</p>
<p><b>Core Responsibilities &amp; Duties:</b></p>
<ul><li>Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching)</li>
<li>Communicate with drivers to prioritize loads, define routes, and set schedules</li>
<li>Monitor containers to prevent demurrage and storage fees</li>
<li>Providing detailed instruction to various personnel via email and phone</li>
<li>Accepting &amp; scheduling loads and providing excellent customer service</li>
<li>Make routing decisions that satisfy customer expectations and company financial decisions</li>
<li>Ensure that shipping data is entered into the system timely and accurately</li>
<li>Other duties as assigned</li>
</ul><p><b>Qualifications:</b></p>
<div></div><ul><li>Intermodal transportation experience strongly preferred</li>
<li>Self-motivated problem-solver with fervent desire to meet customer needs</li>
<li>Strong verbal and written communication skills</li>
<li>Desire for a long-term career with an industry leading company</li>
<li>Ability to present and maintain a positive corporate image in a fast-paced environment</li>
<li>Proactively establish and maintain effective working team relationships with all support departments</li>
<li>Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.</li>
<li>Must be willing to work a flexible schedule</li>
</ul><p><b>Skills:</b></p>
<ul><li>The ideal candidate will possess a &ldquo;can do&rdquo; attitude with a &ldquo;will do&rdquo; work ethic</li>
<li>Must have the ability to work in a fast-paced environment</li>
<li>Ability to communicate effectively with all levels of operations</li>
<li>General computer skills - Microsoft Office, Outlook, AS400</li>
<li>Excellent communication and problem-solving skills</li>
</ul><p><b>Forward Air is an Equal Opportunity employer.</b></p></div></div></div><div></div>

Intermodal Dispatcher

AMERICAN AMBULANCE

<p></p><div><p>Job Description</p>
<p><b>
TRANSFER CENTER DISPATCHER (IN-PERSON)</b></p>
<p>
Salary Range: $19.10</p>
<p>
Department: Communications</p>
<p>
Location: EMS Communications Center</p>
<p>
Reports to: Communications Supervisors</p><br>
<p></p>
<p>
Position Summary</p>
<p>
The Transfer Center Dispatcher plays a critical role within the Communications Department by coordinating patient transfer services. This position requires strong communication and organizational skills to efficiently manage transfer requests, evaluate medical necessity and billing requirements, and coordinate appropriate patient transport services. The dispatcher ensures all requests are handled professionally, promptly, and in accordance with organizational policies and contractual guidelines.</p><br>
<p></p>
<p>
Essential Job Functions</p>
<ul>
<li>Assure compliance and enforcement of all policies, procedures, processes, and protocols of the American Ambulance Employee Handbook, American Ambulance/Fresno County contract, CCEMSA Policies and Procedures, and any other contracts relating to EMS Communications.</li>
<li>Staff Transfer Center workstations as assigned.</li>
<li>Performs call backs to sending facilities for delays and updates in a timely manner.</li>
<li>Assure receipt of all required billing information when needed.</li>
<li>Communicate with hospitals, medical facilities and the general public in an effective, appropriate and professional manner.</li>
<li>Operate equipment as trained and assigned and provide appropriate notification to the on-duty Supervisor in the event of malfunction.</li>
<li>Maintain professional and courteous radio communications with all personnel utilizing clear-text radio standards.</li>
</ul>
<p> Secondary Job Functions</p>
<ul>
<li>Arrives to all work assignments on time, in the appropriate uniform, and with all appropriate certifications and credentials.</li>
<li>Maintains the cleanliness of assigned workstation.</li>
<li>Assures all safety rules and guidelines are followed.</li>
<li>Maintains a professional appearance when representing American Ambulance.</li>
<li>Responsible for completion and accuracy of all paperwork and computerized records.</li>
<li>Attend all meetings as required.</li>
<li>Promote good morale by exhibiting exemplary conduct, a positive attitude, and support for all personnel and American Ambulance.</li>
<li>Treats all patients, patient&rsquo;s families and friends, health care agency personnel, and all members of the public with respect and professionalism.</li>
</ul>
<p>Other Job Functions</p>
<p>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with notice.</p><br>
<p></p>
<p>
Minimum Qualifications</p>
<ul>
<li>High School Diploma or GED</li>
<li>Exceptional communication and organizational skills</li>
<li>Previous administrative support experience (preferred)</li>
<li>Excellent computer and typing skills</li>
<li>Current CCEMSA TransComm Dispatcher (provided after training)</li>
</ul>
<p>Authority</p>
<ul>
<li>May not release employee-related information.</li>
<li>May not release call-related information pertaining to CAD/Dispatch information.</li>
<li>May not release Company-related information.</li>
<li>May not use Company letterhead.</li>
<li>May not communicate with the media</li>
<li>May not release or remove from the Communication Center any patient information.</li>
</ul>
<p>Key Performance Measurements</p>
<ul>
<li>Shift start time</li>
<li>Input errors</li>
<li>Attend all mandatory training sessions.</li>
</ul>
<p>Equipment Demands</p>
<p>
This job operates in an office-like environment. This position routinely uses standard office equipment such as computers, phones, copiers and fax machines.</p><br>
<p></p>
<p>
Emotional Demands</p>
<ul>
<li>Work any hours and days of the week</li>
<li>Work with different agencies</li>
<li>Work with the public</li>
<li>Work closely with co-workers</li>
<li>Work with tight deadlines under pressure
</li><li>Work with frequent interruptions
</li><li>Professional appearance and conduct</li>
<li>Good organizational skills</li>
<li>Be confidential with privileged information</li>
</ul>
<p> Physical Demands</p>
<ul>
<li>General office needs</li>
<li>Must be able to type &gt;/= 30 wpm</li>
<li>Must be able to work for prolonged periods while sitting</li>
<li>Must be able to hear in both ears</li>
<li>Must be able to operate required equipment for up to 12 hours</li>
</ul>
<p> Environmental Demands</p>
<ul>
<li>Be able to work indoors.</li>
</ul>
<p>Position Type/Expected Hours of Work</p>
<p>
This is a full-time position (in-person). Days and hours of work may vary as job duties demand.</p>
<p>
Travel</p>
<p>
There may be occasional travel for conferences, seminars and training.</p>
<p>
At-Will Employment Disclosure</p>
<p>
Employment with American Ambulance is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, and for any lawful reason or no reason at all. Nothing in this job description, employee handbook, or any other company document should be interpreted to create a contract of employment, express or implied, or alter the at-will nature of employment. Only a written agreement signed by the President can change the at-will status of employment.</p><br>
<p></p>
<p>
Reasonable Accommodations</p>
<p>
American Ambulance is committed to providing equal employment opportunities to qualified individuals with disabilities. If you require accommodations during the application or interview process, or to perform essential job functions, please contact hr@americanambulance.com. We will work with qualified individuals to provide reasonable accommodations unless doing so would cause an undue hardship to the company or pose a direct threat to the health or safety of the employee or others.</p>
<p>
Supervises None</p>
<p>
Classification Non-exempt</p>
<p>
Effective Date October 01, 2022
</p><p>Updated March 16, 2026</p></div>

Transfer Center Dispatcher

Kiddie Kabz

<div><p>We are seeking a reliable and organized Student Transportation Dispatcher to coordinate daily student pick-ups and drop-offs. This position serves as the communication hub between drivers, parents, and schools to ensure safe and timely transportation services. <b>Key Responsibilities:</b></p>
<ul><li><p>Dispatch and monitor drivers for daily routes</p>
</li><li><p>Answer incoming phone calls from parents, schools, and drivers</p>
</li><li><p>Communicate route changes, delays, and emergencies</p>
</li><li><p>Track vehicles using GPS and routing software</p>
</li><li><p>Train drivers on transportation apps and company systems</p>
</li><li><p>Maintain accurate logs and documentation</p>
</li><li><p>Assist with scheduling substitute drivers</p>
</li></ul><p><b>Qualifications:</b></p>
<ul><li><p>High school diploma or equivalent</p>
</li><li><p>Dispatch, transportation, or logistics experience preferred</p>
</li><li><p>Strong communication and multitasking skills</p>
</li><li><p>Ability to remain calm under pressure</p>
</li><li><p>Proficient with computers, GPS systems, and mobile apps</p>
</li></ul><p><b>Schedule:</b><br>
Early mornings and afternoons aligned with school schedules.</p></div>

Student Transportation Dispatcher

Paratransit Services - Nevada County Now

<p>Are you a problem-solver who thrives in a fast-paced environment? As a Dispatcher/Scheduler, you&rsquo;ll be at the heart of our operations, orchestrating schedules, optimizing routes, and ensuring our passengers reach their destinations safely and on time. Your decisions make a real impact&mdash;helping drivers navigate their day and passengers rely on dependable service. If you&rsquo;re a master multitasker with a passion for logistics and customer service, join our team and help keep our community moving forward!</p><p><b>JOB TITLE: </b>Dispatcher/Scheduler</p><p><b>REPORTS TO: </b>General Manager or designee <b>FLSA STATUS: </b>Non-Exempt</p><p><b>DIVISION: </b>Operations <b>LOCATION:</b> Various</p><p><b>RESPONSIBILITIES:</b></p><p>Responsible for working with trip request data to develop efficient schedules and perform dispatching duties. Responsible for reviewing, revising, and producing final schedules using scheduling software; refines trip assignments to increase productivity, improve ride quality, and adjust individual route schedules to provide resources that match demand. Analyzes feedback and service delivery issues and recommends and implements changes. Schedules driver assignments. Dispatches vehicles and drivers through the use of a computerized dispatch system. Monitors efficient utilization of assigned vehicles to limit passenger ride times and ensure on-time passenger service. Operates required radio and communication equipment.</p><p><b>DUTIES:</b></p><p>1. Performs scheduling function for trips.</p><p>2. Analyzes feedback concerning service delivery issues and recommends changes that will improve service.</p><p>3. Monitors radio transmissions to assure operators are observing schedules; identifies service disruptions and initiates corrective action; monitors adequacy of service and recommends adjustments.</p><p>4. Contacts drivers to reschedule work, when necessary, to maintain shift strength. Informs relief dispatchers of any special circumstances or conditions affecting service delivery.</p><p>5. Monitors operating practices to assure compliance with rules and regulations; report violations, including customer complaints, to supervisor or assigned individual.</p><p>6. Provides drivers with written work manifest at the beginning of work shift; updates manifest throughout the day and advises operator of changes.</p><p>7. Researches and responds to inquiries from passengers regarding delayed arrivals, cancellations, or other schedule information.</p><p>8. Contacts appropriate law enforcement agencies, medical services and/or supervisory personnel in emergency situations.</p><p>9. Monitors and adjust passenger schedules and vehicle load capacities as necessary to maintain operational effectiveness and efficiency.</p><p>10. Completes and maintains late pick-up and cancellation records and prepares other required written documents, reports and logs.</p><p>11. Works cooperatively with all departments and business contacts to ensure quality service is provided.</p><p>12. Ensures that specific services are provided to meet the needs of particular clients.</p><p>13. Provides assistance to drivers and passengers when an emergency situation develops, and assists central maintenance in routing of vehicles for repair.</p><p>14. Performs other related duties as assigned.</p><p><b>SUPERVISES: N/A </b></p><p><b>PHYSICAL DEMANDS:</b></p><p>Position is primarily sedentary and performed in an office environment; required to sit for long periods of time working at a computer and using a telephone and/or headset and a radio. Position is fast paced, and work may be done under stressful conditions.</p><p>Must be able to hear and speak well enough, with or without correction, to receive and give detailed information through oral communication. Moderate lifting, bending, twisting and crouching may be required to access files and move/lift items such as files and boxes up to 50lbs.</p><p><b>KNOWLEDGE AND ABILITIES:</b></p><p>Knowledge of customer service concepts; ability to rapidly acquire a working knowledge of specific contract requirements/guidelines and Paratransit Services; must have good area knowledge and knowledge and ability to operate a two-way radio communications system and working knowledge of computer systems. Ability to: communicate effectively and understandably in the English language, both orally and in writing; work at a fast pace and make decisions quickly. Ability to: pay attention to detail while making minimal errors; handle stress; perform multiple duties with efficiency in a courteous, responsible and timely manner; be sensitive to a diverse group of individuals, including the elderly and persons with disabilities; must possess excellent phone and interpersonal skills. Must have good problem solving and analytical skills to gather and interpret data. Must have good organizational skills and be able to prioritize work.</p><p><b>MINIMUM QUALIFICATIONS:</b></p><p>High School Diploma or GED. One year dispatching or scheduling experience, or work experience that clearly demonstrates the applicants&rsquo; ability to rapidly learn and perform</p><p>the duties and responsibilities of the position. Must be computer literate. Must be able to work under stress and perform multiple tasks simultaneously. Must demonstrate tact, courtesy and good judgment when communicating with others. Must be able to successfully pass a criminal background check and pre-employment drug screening.</p><p>Job Type: Part-time</p><p>Pay: $18.00 per hour</p><p>Benefits:</p><ul><li>Employee assistance program</li></ul><p>Schedule:</p><ul><li>Evening shift</li><li>Monday to Friday</li></ul><p>Ability to Commute:</p><ul><li>Grass Valley, CA 95945 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Grass Valley, CA 95945: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

Part-Time Dispatcher/Scheduler Nevada County Now

City of Greenville, SC

<div><div><div><div><div><b>Salary</b><div>
</div></div></div><div><div>$44,512.00 - $56,472.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>205 Arcadia Drive (Greenlink) - Greenville, SC</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Full Time</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>01488</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>PUBLIC TRANSPORTATION</div>
</div></div><div><div><div><b>Division</b></div>
</div><div><div>TRANSIT OPERATIONS</div>
</div></div></div><div><div><div><div><b>Opening Date</b></div>
</div><div><div>03/16/2026</div>
</div></div><div><div><div><b>Closing Date</b></div>
</div><div><div>3/27/2026 11:59 PM Eastern</div>
</div></div></div><div><div><div><div><b>FLSA</b></div>
</div><div><div>Non-Exempt</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Brief Description</b></h2></div>
<p></p><div><div><div><div><b>Job Summary</b></div></div><br>
<div><div><div><div>
Under regular direction and in compliance with standard operating procedures and policies, monitors and coordinates the movement of daily fixed route and paratransit operations to ensure service delivery. Provides support and customer service for both fixed route and paratransit services. Utilizes Greenlink resources to manage weekly and daily fixed route and paratransit passenger and employee schedules. Utilizes Automated Vehicle Location (AVL) and other technology to continuously monitor fixed route and paratransit fleets and adjust as needed to ensure smooth service delivery. Answers calls from paratransit customers and schedules rides. Ensures frontline coverage for fixed route and paratransit operations and fills uncovered work where needed. Reconciles end-of-day transactions and counts daily fares (cash and coins) from revenue service vehicles. Performs a wide variety of clerical duties including answering multi-line phones, receiving and sorting mail, data entry, filing, and typing. Completes various administrative projects related to service delivery as required by Greenlink Management. Performs duties of Greenlink Customer Service Representative at Greenlink Terminal, as needed. Actively participates in the reporting and tracking of safety-related issues or concerns that are observed during essential job functions.</div></div><br>
</div><br>
</div><br>
</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Job Duties</b></h2></div>
<p></p><div><div><div><div><b>Essential Functions</b></div></div><br>
<div><div><div><div><div><b>
 Essential Functions</b></div><div><b> % of Time</b></div></div><br>
<div><ul><li><b>
Provide Radio Dispatch and Fleet Monitoring:</b> Provide public transit dispatching for fixed route and paratransit services. Act as a central location for all incoming communication related to service delivery and direct communication as needed to the appropriate Greenlink personnel. Monitor two-way radio traffic from frontline staff and respond accordingly. Respond to and effectively resolve all operator requests in a timely fashion. Coordinate with supervisors to authorize and communicate route or service changes due to inclement weather, unsafe conditions, road constructions, accidents, and other unique situations. Instruct drivers concerning directions and detours. Contact and coordinate with law enforcement and emergency services when needed. Continuously monitor the location, condition of, and state of charge for fleet vehicles utilizing AVL and other applicable Intelligent Transportation Systems (ITS). Coordinate with maintenance when replacement vehicles or drivers are needed due to accidents, breakdowns, or other emergencies. Coordinate the movement of fleet vehicles in the Operations &amp; Maintenance Facility yard, as well as at the Greenlink Transit Center throughout the service day. Monitor and record all missed trips, road calls, and other relevant service information. Support management in the implementation and continuous improvement of Safety Management System (SMS) processes and activities. Report operational problems and incidents to supervisor. Make recommendations and propose solutions to operational problems. Ensure all fixed route trips are logged into the correct run and trip in the AVL tracking system. Monitor the AVL for communications from operators, alerts, and emergency alarms and respond accordingly.</li></ul><div>
 40%</div></div><br>
<div><ul><li><b>
Coordinate Daily Schedule &amp; Shift Management: </b>Using shift templates created by management, ensure weekly and daily work schedules are assigned to qualified frontline staff. Ensure all work is scheduled in compliance with Greenlink&rsquo;s scheduling policies, fatigue management programs, and applicable state and federal laws. Monitor schedules throughout each service day to respond to any unexpected work schedule openings. Take call outs from frontline staff and document absences appropriately. Act in a timely fashion to fill any unexpectedly open work with qualified frontline staff. Ensure all shifts are programmed into the appropriate scheduling system completely and accurately. Notify all affected frontline staff of any changes to employee schedules. Communicate any issues with scheduling to on-duty Transit Shift Supervisors. Assign vehicles to routes according to Greenlink policies and effectively assign any vehicle or coordinate driver changes that occur throughout the service day. Instruct any returning vehicles on where to park at the Operations &amp; Maintenance Facility based on fleet maintenance and operational needs.</li></ul><div>
 20%</div></div><br>
<div><ul><li><b>
Provide Paratransit Scheduling &amp; Dispatch Support:</b> Take appointments and schedule rides for paratransit service clients. Continuously monitor scheduling software for needed adjustments to operator, trip, or vehicle assignments. Contact paratransit clients as needed to negotiate trips, communicate service changes, or provide trip reminders. Completely and accurately document information in scheduling software related to client trips, contact information, and various service needs. Communicate last-minute service changes to operators in a timely fashion. Respond to and effectively resolve all paratransit operator requests in a timely fashion.</li></ul><div>
 20%</div></div><br>
<div><ul><li><b>
Provide Administrative Support:</b> Perform opening procedures for the Greenlink Operations &amp; Maintenance facility daily. Maintain accurate records of work schedules and fleet run sheets and update continuously throughout the service day. Reconcile end-of-day transactions. Count daily fares (cash and coins) from revenue service vehicles. Make daily cash deposit. Create daily, weekly, and monthly reports for ticket sales. Document safety-related issues or concerns directly observed or reported by front-line employees or the public. Maintain inventory of supplies and notify management when supplies are needed. Submit tickets for service to Facility Maintenance for any issues, concerns, or suggestions related to bus stop infrastructure, the Operations &amp; Maintenance Facility, or the Greenlink Transit Center, as needed. Assist management with various clerical duties as assigned including receiving and sorting mail, data entry, and typing. Assist management with various projects related to operational, promotional, or community outreach activities as needed. Monitor Automated Passenger Counter (APC) data and provide any error reports to maintenance for review.</li></ul><div>
 15%</div></div><br>
<div><ul><li><b>
Provide Relief Customer Service at GTA Terminal: </b>Perform duties of Greenlink Customer Service Representative at Greenlink Terminal, as needed. Provide customer service, sell tickets, answer phones, answer questions, and troubleshoot mobile ticketing issues.</li></ul><div>
 5%</div></div></div></div></div><div><div><div><div><br>
Perform other duties as assigned.</div></div><br>
</div><br>
</div><br>
</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div><div><div><b>Job Requirements</b></div></div><br>
<div><div><div><div><ul><li>
High school diploma or equivalent.</li></ul></div><div><br>
<ul><li>
Over one (1) year of experience in transit operations, dispatch, customer service, or a related field.</li></ul></div><br>
</div></div><br>
</div><br>
</div><div><div><div><b>
Preferred Qualifications</b></div></div><br>
<div><div><div><ul><li>
Experience using Computer-Aided Design (CAD) and AVL technology.</li></ul></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Driver's License Requirements</b></div></div><br>
<div><div><div><ul><li>
Valid South Carolina Class D Driver's License.</li></ul></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Performance Requirements</b></div></div><br>
<div><div><div><div><b>
Knowledge of:</b></div></div><br>
<div><div><div><ul><li>
The geography and roadways of assigned routes within the entire Greenlink service area, and hours of service.</li></ul></div><div><br>
<ul><li>
Transit dispatch procedures.</li></ul></div><div><br>
<ul><li>
Proper public contact and telephone etiquette.</li></ul></div><div><br>
<ul><li>
Proper two-way radio communication.</li></ul></div><div><br>
<ul><li>
Greenlink&rsquo;s standard operating and emergency response procedures.</li></ul></div><div><br>
<ul><li>
High level customer service and de-escalation techniques.</li></ul></div><div><br>
<ul><li>
Mobile Data Terminal, AVL tracking system, paratransit scheduling, and fare collection systems.</li></ul></div><div><br>
<ul><li>
Computer operations sufficient to enter, retrieve, and interpret operational data.</li></ul></div><div><br>
<ul><li>
Basic Americans with Disabilities Act (ADA) requirements for fixed route and paratransit services.</li></ul></div></div></div></div></div><div><div><div><div><b><br>
Ability to:</b></div></div><br>
<div><div><div><ul><li>
Communicate basic information to internal and external customers in a respectful and knowledgeable manner.</li></ul></div><div><br>
<ul><li>
Utilize a variety of communication and interpersonal skills to interact successfully with people at several levels inside and outside the organization.</li></ul></div><div><br>
<ul><li>
Perform job duties under stressful conditions, react appropriately using good judgment, and effectively prioritize simultaneous demands.</li></ul></div><div><br>
<ul><li>
Handle multiple tasks to receive and communicate information to and from several sources ensuring operational activities are dispatched and monitored in a timely manner.</li></ul></div><div><br>
<ul><li>
Schedule and coordinate complex vehicle and passenger arrangements including transfers, route deviations, vehicle swaps, and other logistical needs.</li></ul></div><div><br>
<ul><li>
Utilize ITS to track vehicles, ensure all routes are logged in correctly, monitor electric vehicle performance, fleet condition, and on-time performance.</li></ul></div><div><br>
<ul><li>
Identify and report safety issues as well as trouble-shoot basic technological and operational problems.</li></ul></div><div><br>
<ul><li>
Work a flexible schedule that includes nights, weekends, holidays, split shifts, and a reasonable amount of overtime.</li></ul></div><div><br>
<ul><li>
Function in a work environment with moderate noise level from several sources creating constant activity.</li></ul></div><div><br>
<ul><li>
Coordinate response activities during emergency events with internal staff and external public service agencies.</li></ul></div><div><br>
<ul><li>
Anticipate, identify, and correct operational or logistical deficiencies to ensure uninterrupted service for customers.</li></ul></div><div><br>
<ul><li>
Process ticket sales, accurately make change, process, and account for monies and receipts by making basic mathematical calculations.</li></ul></div><div><br>
<ul><li>
Write reports, prepare business letters, summarize meeting minutes, and compose emails in a clear and professional manner.</li></ul></div><div><br>
<ul><li>
Complete detailed reports of operational activities using various computer applications.</li></ul></div><div><br>
<ul><li>
Operate equipment to include dispatch equipment, radio/communications equipment, two-way radios, multi-line phone system, appropriate cell phone usage, and farebox.</li></ul></div><div><br>
<ul><li>
Operate general office equipment to include scanner, calculator, printer, copier, telephone, and computer with Microsoft Office Suite.</li></ul></div><div><br>
<ul><li>
Utilize specialized software and systems to include CAD, AVL tracking system, and paratransit scheduling system.</li></ul></div><br>
</div></div><br>
</div></div><br>
</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Other Information</b></h2></div>
<p></p><div><div><div><div><b>Working Conditions</b></div></div><br>
<div><div><div><div><b>
Primary Work Location: </b>Greenlink Terminal or Operations &amp; Maintenance Facility.</div></div></div></div><div><div><div><div><b><br>
Protective Equipment Required: </b>Safety vest, closed-toe shoes, and other Personal Protective Equipment (PPE) required of specific tasks as needed.</div></div></div></div><div><div><div><div><b><br>
Environmental/Health and Safety Factors:</b><br>
Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to respiratory hazards, noise and vibration, and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity. Constant exposure to electrical hazards, communicable disease, and physical danger or verbal abuse.</div></div></div></div><div><div><div><div><b><br>
Physical Demands:</b><br>
Constantly requires hearing, vision, talking, fine dexterity, handling/grasping, reaching, balancing, sitting, and walking. Frequently requires lifting, reaching, twisting, and standing. Occasionally requires carrying, pushing/pulling, bending, climbing, crouching/stooping, and kneeling. Light strength demands include exerting up to 10 pounds frequently and exerting up to 10-20 pounds occasionally.</div></div></div></div><div><div><div><div><b><br>
Mental Demands:</b><br>
Continuously requires working closely with others as part of a team. Frequently requires time pressures. Occasionally requires performing multiple tasks simultaneously, tedious or exacting work, noisy/distracting environment, and irregular schedule/overtime.</div></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Americans with Disabilities Act Compliance</b></div></div><br>
<div><div><div><div>
The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.</div></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Disclaimer</b></div></div><br>
<div><div><div><div>
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</div></div></div></div></div></div></div></div><p></p>
<br><div></div><div><div><div><p><b>HEALTH INSURANCE </b><br>
<br>
The City offers the following health insurance options to eligible employees:</p><ul> <li>Medical </li><li>Dental </li><li>Vision </li><li>Basic Term Life </li><li>Employee Supplemental Life </li><li>Spouse Term Life </li><li>Child Term Life </li><li>Short Term Disability (STD) </li><li>Long Term Disability (LTD) </li><li>Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)</li></ul>All health insurance coverage is effective the first of the month following the employee&rsquo;s hire date except for LTD which is effective the 91st day following date of hire. <br>
<br>
<b>LEAVE &amp; HOLIDAY BENEFITS</b><ul> <li>General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours. </li><li>The City of Greenville observes 11 paid holidays.</li></ul><b>RETIREMENT BENEFITS</b><br>
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.<br>
<br>
<b>AWARDS &amp; RECOGNITION</b><ul> <li>Employee Recognition &amp; Awards Program (ER&amp;A) </li><li>Employee Service Awards </li><li>Longevity Bonus</li></ul><b>OTHER BENEFITS &amp; OPPORTUNITIES</b><ul> <li>Worker's Compensation </li><li>Deferred Compensation </li><li>Flexible Spending Accounts (FSA) </li><li>Employee Assistance Program (EAP)</li></ul></div></div></div><p></p>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Greenville (SC)</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>206 S. Main St<br>
<br>
Greenville, South Carolina, 29601
</p></div></div></div><div><div><div><b>Phone</b></div>
<div>864-467-4530
<br>
</div></div></div><div><div><div><b>Website</b></div>
<div>https://jobs.greenvillesc.gov</div></div></div></div>

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