investigation specialist

Amerita

<div>Our Company:
<div>
Amerita</div><div></div>
Overview:
<div><b>Amerita is hiring a Benefits Investigation Specialist for a remote role.</b></div><div>
Join our home infusion team This role will be responsible for activities relating to the proper initiation, clinical review, submission, and follow-up of prior authorizations. This role requires working knowledge of pharmacy benefits and prior authorization process. Apply today and become part of a team committed to making a difference!</div><div>
</div><div><b>
Schedule:</b></div><div><b>
Monday - Friday 9:30am - 6:30pm CST</b></div><div>
</div><div><b>
Benefits and perks for you!</b></div><div>
Medical, Dental, Vision insurance</div><div>
Health Savings &amp; Flexible Spending Accounts (up to $5,000 for childcare)</div><div>
Tuition discounts &amp; reimbursement</div><div>
401(k)</div><div>
Company Paid Time Off*</div><div>
Shift Differential</div><div>
DailyPay</div><div>
Pet Insurance</div><div>
Employee wellness and discount programs</div><div>
</div><ul><li><i>Benefits may vary by employment status</i></li></ul>
Responsibilities:
<ul><li>Verifies patient prescription benefits, including medical and pharmacy coverage, to ensure accurate billing and reimbursement</li><li>
Investigates authorization requirements for medications and any ancillary supplies, collaborating with healthcare providers and insurance companies as necessary</li><li>
Determines patient eligibility for copay card assistance programs based on program criteria and facilitate enrollment as appropriate</li><li>
Knowledgeable to perform all Benefit Investigation functions. Provides thorough, accurate and timely responses to requests</li></ul>
Qualifications:
<ul><li>High School Diploma or GED or licensed/registered pharmacy technician or previous experience in Pharmacy</li><li>
1+ years pharmacy experience</li><li>
Pharmacy or healthcare-related knowledge</li><li>
Knowledge of pharmacy terminology including sig codes, and Roman numbers, brand/generic names of medication</li><li>
Basic math and analytical skills</li><li>
Intermediate typing/keyboard skills</li></ul>
About our Line of Business: Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Additional Job Information:
<ul><li><b>Percentage of Travel: </b>0-25%</li></ul>
Salary Range: USD $21.00 - $26.00 / Year</div>

Benefits Investigation Specialist/ Remote

Arizona Supreme Court

<div><p><b>JOB TITLE:</b><br>
Investigator - Specialist V</p>
<p><b>JOB #:</b><br>
2959</p>
<p><b>DIVISION:</b><br>
Certification and Licensing</p>
<p><b>HIRING SALARY:</b><br>
$60,621.00 annualized</p>
<p><b>CLOSING DATE:</b><br>
All positions are open until filled.</p>
<p><b>EMPLOYEE REFERRAL PROGRAM:</b><br>
This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply).</p>
<p><b>POSITION SUMMARY:
</b><br>
Under the supervision of the Alternative Business Structures Program Manager, this position assumes primary responsibility for conducting investigative background checks of applicants for initial /renewal licensure, including reviewing and analyzing applications, developing recommendations to the Committee on Alternative Business Structures, and initiating, preparing, and issuing requests to applicants for further disclosure or clarification.</p>
<p>This position will utilize case management skills to ensure timely and efficient processing of assigned investigations, testify at hearings regarding recommendations, and interview applicants regarding their application. Additionally, this position will assist in developing policies and procedures for the program relating to the licensure process.</p>
<p>This position may be eligible for a hybrid-telework schedule once the employee has completed three (3) months of employment and has sufficiently proved their ability to perform assigned tasks.</p>
<p><b><i>Public Service Loan Forgiveness (PSLF) Program qualified employer.</i></b></p>
<p><b>MINIMUM REQUIREMENTS:</b><br>
The successful candidate must have a bachelor&rsquo;s degree and at least five years&rsquo; experience in the judicial or legal systems or as an investigator for a regulatory agency. Directly related experience may substitute for the degree.</p>
<p>This position requires effective written and oral business communication skills and the production of timely and accurate reports and documentation. The successful candidate will have excellent communication skills and work effectively with applicants, judicial officers, staff, attorneys and the public. This position also requires proficient use of court software programs, including Microsoft Office, Adobe, and application-processing programs; and the ability to work independently while exercising sound judgement and strong analytical skills in sensitive and high-pressure situations.
</p><p>Further responsibilities could include testifying at hearings regarding recommendations for denial of initial or renewal licensure, interviewing applicants regarding their application, and training staff on the investigative process.
</p><p><b>SELECTION PROCESS:</b><br>
Applicants must be currently authorized to work in the United States on a full-time basis. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview. The Selection Process may include first and/or second round panel interviews. This is a Regular, Full-time, Exempt level position.
</p><p><b>BENEFITS:
</b></p><p>The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:</p>
<ul><li>Accrued vacation pay and sick leave</li>
<li>10 paid holidays per year</li>
<li>Health and dental insurance</li>
<li>Retirement plan</li>
<li>Life insurance and long-term disability insurance</li>
<li>Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance</li>
<li>By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.</li>
</ul>
<p><b>RETIREMENT:</b></p>
<ul><li>Positions in this classification participate in the Arizona State Retirement System (ASRS).</li>
<li>Please note, enrollment eligibility will become effective after 27 weeks of employment.</li>
</ul>
<p><b><i>The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer.</i></b></p></div>

Investigator - Specialist V (Job 2959)

State of Missouri

<div>Job Summary - Why you&rsquo;ll love this position
<p><b>Job Location:</b> <b>The base location is Miller or Morgan, Camden, Laclede County.
</b></p><p><i>Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift, or time-of-service pay).
</i></p><p>The <b>Department of Social Services</b> partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.</p>
<p>Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services &ndash; Children&rsquo;s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us!</p>
Responsibilities - What you&rsquo;ll do
<ul><li>Establish and maintain collaborative relationships with partnering agencies who serve children and families;</li>
<li>Assist families to attain and maintain stability through appropriate casework, home management or referral for more skilled counseling treatment;</li>
<li>Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues;</li>
<li>Represent Children&rsquo;s Division during court hearings and other meetings related to case work.
</li><li>Respond to the needs of children in their homes and throughout the community, providing transportation, if needed.</li>
<li>Other duties as assigned.
</li></ul>Qualifications - All you need for success
<ul><li><b>Associate Social Services Specialist:</b>
<p><b>High School Diploma or High School Equivalent</b><b> and</b><b> </b><b>Four or more years </b>of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license. <b>OR</b></p>
<p><b>Bachelor&rsquo;s</b> degree from an accredited college or university, preferably a degree in Social Work or comparable human services field. (<i>Substitutions allowed</i>)</p></li>
<li><b>Social Services Specialist (II):</b>
<p><b>High School Diploma or High School Equivalent</b><b> and</b><b> Five or more years </b>of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license. <b>OR</b></p>
<p><b>Bachelor&rsquo;s</b> degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); <b>and, </b><b>One or more years</b> of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license.</p></li>
<li><b>Social Services Specialist (III):</b>
<p><b>High School Diploma or High School Equivalent</b><b> and</b><b> Six or more years </b>of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license. <b>OR</b></p>
<p><b>Bachelor&rsquo;s</b> degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); <b>and, </b><b>Two or more years</b> of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator&rsquo;s license.</p>
<p><i>(A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)).</i></p></li>
</ul><p><i>(Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant)</i></p>
<p><b>Preferred Qualifications:</b></p>
<ul><li>Ability to work a combination evening/weekend shift
</li><li>Excellent problem-solving and time management skills</li>
<li>Excellent oral, written and interpersonal communication skills</li>
<li>Availability to be in the &ldquo;on call&rdquo; rotation one weekend a month.</li>
<li>Ability to travel throughout the State of Missouri as needed</li>
</ul>Job Details - More reasons to love this position
<p>The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
</p>Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
<p>CD-HR@dss.mo.gov
</p><p></p>The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.</div>

Associate/Social Services Specialist (I/II/III)

Allied Universal Compliance and Investigations

<div><p>SIU Investigator</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><div><br>
Company Overview:
</div><div>Advance Your Career in Insurance Claims with Allied Universal&reg; Compliance and Investigation Services. Allied Universal&reg; Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you&rsquo;re ready to grow with the best, explore a career with us and make a difference.</div><h2 class="jobSectionHeader"><b><br>
Job Description</b></h2><div><br>
Allied Universal&reg; is hiring a Special Investigations Unit (SIU) Investigator. Special Investigations Unit (SIU) Specialists investigate claims with red flags that suggest fraudulent behavior In relation to an Insurance claim. The SIU Specialist must use their extensive knowledge of Insurance policies and the components of fraud to determine If claims warrant reporting to the appropriate state agency for prosecution.</div><div>
</div><ul><li><b>Must</b><b> </b><b>possess</b><b> </b><b>a valid driver's license with at least one year of driving experience</b>
</li><li><b>Candidate must</b><b> </b><b>reside</b><b> </b><b>in state listed in job posting</b>
</li><li><b>Pay Rate: $27 - $32 /</b><b> </b><b>hr</b>
</li></ul><div></div><div><b>RESPONSIBILITIES:</b></div><ul><li>
Independently investigate suspected fraudulent insurance claims for a variety of coverage to include workers&rsquo; compensation, general liability, property and casualty and disability</li><li>
Acquire and gather information through use of own discretion, and guidance from clients and case managers, by means of data collection, interviews, research and collaboration with other SIU entities, law enforcement and state Departments of Insurance</li><li>
Create and maintain detailed documentation for investigations, file reviews, audits, training tasks, consulting projects, and other assignments as directed</li><li>
Produce professional and expert reports, memos, and letters that are clear, concise, and grammatically correct</li><li>
Run appropriate database indices if necessary and verify the accuracy of results found</li><li>
Independently develop a strategic plan to achieve assignment objectives, ensuring thorough documentation and effective communication with clients and their Special Investigation Unit Supervisor</li></ul><div><b>
QUALIFICATIONS (MUST HAVE):</b></div><ul><li>
Must possess one or more of the following:</li><li><ul><li>
Bachelor&rsquo;s degree in Criminal Justice</li><li>
High School diploma or higher with a minimum of five (5) years of demonstrated professional law enforcement experience with specific attention to investigations related to fraud</li></ul></li><li>
Ability to be properly licensed as a Private Investigator as required by the state where work Is completed</li><li>
Post offer, must be able to successfully complete the Allied Universal Investigations training/orientation course</li><li>
Minimum of five (5) years of demonstrated experience conducting complex insurance investigations or adjusting complex insurance claims</li><li>
Proficient understanding and application of anti-fraud laws, insurance regulations, and compliance standards within their home state and designated regional area.</li><li>
Proficient in utilizing laptop computers and cell phones.</li><li>
Special Investigative Unit (SIU) Compliance knowledge</li><li>
Ability to type 40+ words per minute with minimum error</li><li>
Flexibility to work varied and irregular hours and days including weekends and holidays</li></ul><div><b>
PREFERRED QUALIFICATIONS (NICE TO HAVE):</b></div><ul><li>
Military experience</li><li>
Law enforcement</li><li>
Insurance administration experience</li><li>
Familiarity with California SIU regulations</li><li>
One or more of the following professional industry certifications:</li><li><ul><li>
Certified Fraud Investigator (CFE)</li><li>
Certified Insurance Fraud Investigator (CIFI)</li><li>
Fraud Claim Law Associate (FCLA)</li><li>
Fraud Claim Law Specialist (FCLS)</li><li>
Certified Protection Professional (CPP)</li><li>
Associate in Claims (AIC)</li><li>
Chartered Property Casualty Underwriter (CPCU)</li></ul></li></ul><div><b>
BENEFITS:</b></div><ul><li>
Medical, dental, vision, basic life, AD&amp;D, retirement plan and disability insurance</li><li>
Seven paid holidays annually, sick days available where required by law</li><li>
Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law</li></ul><h2 class="jobSectionHeader"><b><br>
Closing</b></h2><div><br>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</div><div>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</div><h2 class="jobSectionHeader"><b><br>
Requisition ID</b></h2><br>
2026-1609926</div>

SIU Investigator

TEEMA

<div><p>Help Desk Specialist II</p><p>
Task 3: TSD Advanced Support (Tier II)</p><p>
Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance</p><p>
Rotating shifts, 24x7x365 coverage required</p><p>
BILINGUAL PREFERRED</p><p><b>
Help Desk Specialist II (Tier 2 Advanced Support) &ndash; Remote Flexibility | 24/7 Operations</b></p><p>
Take your IT support expertise to the next level in a dynamic, mission-driven environment supporting critical technical operations. This Tier 2 role is ideal for experienced support professionals who excel at advanced troubleshooting, problem resolution, and delivering exceptional user support in a fast-paced 24/7/365 setting.</p><p>
As a Help Desk Specialist II, you&rsquo;ll provide second-level technical support for escalated incidents and service requests received through ticketing systems and live transfers. You&rsquo;ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.</p><p>
Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed.</p><p><b>
What You Bring:</b></p><ul><li><p>
High school diploma or equivalent (Associate degree in IT preferred)</p></li><li><p>
2+ years of IT help desk or technical support experience with Tier 2 troubleshooting responsibilities</p></li><li><p>
Strong knowledge of Windows, Active Directory, Microsoft Office 365, Outlook, and mobile device management tools</p></li><li><p>
Experience supporting VPN technologies, remote access environments, and secure authentication methods</p></li><li><p>
Ability to work rotating shifts, including nights, weekends, and holidays</p></li><li><p>
U.S. Citizenship and ability to pass a background investigation</p></li></ul><p><b>
Preferred Qualifications:</b></p><ul><li><p>
CompTIA A+, Network+, Security+, HDI, ITIL, or similar certifications</p></li><li><p>
Experience with ServiceNow or enterprise ITSM platforms</p></li><li><p>
Hands-on knowledge of AirWatch/Workspace ONE, VPN solutions, and remote workforce technologies</p></li><li><p>
Prior experience supporting federal, government, or highly regulated environments</p></li></ul><p>
If you enjoy solving complex technical challenges, supporting critical users, and working in a collaborative operations environment, this is a strong opportunity to grow your advanced IT support career.</p><p></p>
#Workwolf</div>

Help Desk Specialist II- Tier 2 Support

Kemper

<div><p>Location(s)</p>
Tampa, Florida<p></p><p><b>
Details</b></p><p></p><p><i>
Kemper is one of the nation&rsquo;s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper&rsquo;s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
</i></p><p></p><p><b>Position Summary:</b></p><p></p><p>
The SIU Investigator will conduct field as well as desk investigations of insurance claims referred to and accepted for investigation by the Special Investigative Unit. Our Special Investigator will function as a remote investigator working from her/his residence and servicing the Tampa and surrounding areas. Basic functions include: Investigation of claims, analysis and development of facts and evidence, and conducting and/or directing Examinations Under Oath. This investigator will coordinate investigations with outside SIU contacts, the Department of Insurance Fraud Division, NICB, and various law enforcement agencies. A laptop computer, cell phone and digital camera, MP3 recorder and other office equipment will be provided. Applicants must have the ability to travel.</p><p></p><p><b>
Position Responsibilities:
</b></p><ul><li>Attends necessary training schools and participates in training to develop and improve skills, develops contacts, and meets state regulatory educational requirements.</li><li>
Investigates files by using appropriate field, computer and telephone investigative techniques and provides appropriate documentation of actions in a thorough timely manner.</li><li>
Maintains a diary system on all assigned files. Diary system is to be worked so that the tempo is sufficient to assure prompt and timely recommendations.</li><li>
Prepares necessary reports for state fraud bureaus and cooperates with state agencies as required by law and management. Keeps the Special Investigation Unit and field managers advised of all critical situations.</li><li>
Reports findings of all investigations and makes recommendations to the responsible manager or other designee in a timely manner to facilitate prompt decisions.</li><li>
Develops and maintains contacts with other special investigative units and fraud related organizations.</li><li>
Acquires and maintains current knowledge in all appropriate jurisdictions regarding changes in law to ensure operations are within proper parameters established by law.</li></ul><p></p><p><b>
Position Qualifications:</b></p><ul><li>
College Degree or equivalent work experience.</li><li>
Three years of insurance claims investigation experience or professional investigation experience with law enforcement agencies; or</li><li>
Five years of professional investigation experience involving economic or insurance related matters; or an authorized medical professional to evaluate medical related claims.</li><li>
Must have a working knowledge of Digital photo and document metadata and have experience with using the internet and social networking for investigative purposes.</li><li>
The candidate must possess knowledge of the principles of casualty insurance and the auto casualty claims adjustment process.</li><li>
Investigative and legal expertise needed for this position.</li><li>
Completion of the NICB Basic and/or Advanced Academies and the Reid Interviewing and Interrogation Courses are desirable.</li><li>
Must have excellent communication skills and thorough working knowledge of Microsoft office applications.</li><li>
Must demonstrate a thorough knowledge of the workings of related state and federal agencies. The SIU investigator must possess oral and written communications skills and promote a favorable company image to the public.</li><li>
Fraud Claims Law Specialist (FCLS) or Fraud Claims Law Associate (FCLA) designations and Certified Insurance Fraud Investigator (CIFI) or Certified Fraud Examiner (CFE) designations are preferred.</li><li>
A valid driver&rsquo;s license and clean driving record is required.</li></ul><p></p><p>
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.<br>
<br>
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.</p><p></p><p><i>
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.</i></p></div><p></p>

Field SIU Investigator - Tampa

<div><p><b>Job Summary</b></p><p>
ACE Account Service Desk Specialist</p><p>
TEEMA</p><p>
Full-time</p><p>
Hybrid | Orlando, FL, United States</p><p><b>
ACE Account Service Desk Specialist II (Tier 2 Support)</b><br>
<i>Primarily Remote | Ashburn, VA / Orlando, FL / San Antonio, TX</i><br>
<i>24/7 Rotating Shift Environment</i></p><p>
Join a mission-driven technical support team supporting the <b>Automated Commercial Environment (ACE)</b> &mdash; the U.S. government&rsquo;s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities.</p><p>
In this Tier 2 support role, you will provide advanced assistance to a large user community that includes government agencies, trade partners, importers, exporters, and customs personnel. You&rsquo;ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.</p><p>
Key responsibilities include supporting user enrollment, account activation, access management, and portal administration for both government and trade users. You&rsquo;ll also assist with documentation updates, knowledge management contributions, urgent incident response, and ongoing platform training to maintain technical proficiency.</p><p>
This role is ideal for candidates who enjoy solving problems, delivering exceptional customer service, and supporting complex, high-visibility systems in a fast-paced operational environment.</p><p><b>
Qualifications:</b></p><ul><li><p>
2+ years of IT help desk, technical support, or customer support experience</p></li><li><p>
Experience supporting web portals, business applications, or account management processes</p></li><li><p>
Strong troubleshooting, communication, documentation, and customer service skills</p></li><li><p>
Bilingual English/Spanish fluency required</p></li><li><p>
Ability to work rotating schedules, including evenings, weekends, and holidays</p></li><li><p>
U.S. Citizenship required; ability to pass a federal background investigation</p></li></ul><p><b>
Preferred:</b></p><ul><li><p>
Experience with ACE (Automated Commercial Environment) or trade compliance systems</p></li><li><p>
Familiarity with import/export processes, customs operations, or government programs</p></li><li><p>
ServiceNow or ITSM platform experience</p></li><li><p>
Prior federal, DHS, or regulatory environment experience</p></li><li><p>
HDI or related support certifications</p></li></ul><p>
This is a strong opportunity for technical professionals seeking impactful work supporting critical trade and customs operations nationwide.</p>
#Workwolf</div>

ACE Account Service Desk Specialist TIER 2

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