investigation specialist

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Job summary
 <br/>
 <br/>
 Investigation Specialist (Work from Home)
 <br/>
 <br/>
 "Please note that this job is a seasonal role (FTC) on the payroll of Amazon."
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 The mission of Shopping Experience Protection Operations is to build trust with all its Customers &amp; Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics &amp; science and inverting the curve on headcount &amp; cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
 <br/>
 <br/>
 Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.
 <br/>
 <br/>
 These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
 <br/>
 <br/>
 SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 <strong>
  This Includes, But Is Not Limited To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Researches and evaluates facts surrounding seller transactions
  </li>
  <li>
   Takes appropriate action on investigated transactions based on established standard operation procedure and tools
  </li>
  <li>
   Documents their actions by providing detailed annotations
  </li>
  <li>
   Communicates with external customers via phone or email during the investigation process
  </li>
  <li>
   Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
  </li>
  <li>
   Understand the issue and make best use of the available resources to resolve it
  </li>
  <li>
   Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
  </li>
  <li>
   Communicate with internal and external stakeholders
  </li>
  <li>
   Understand performance metrics to create analysis for driving business goals
  </li>
  <li>
   Meet predetermined and assigned productivity targets and quality standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <li>
   Education Qualification: Graduate in any discipline
  </li>
  <li>
  </li>
  <li>
   Work Experience: 0 to 5 years
  </li>
  <li>
  </li>
  <li>
   Communication Skills- Excellent communication skills (written and spoken) in English language
  </li>
  <li>
  </li>
  <li>
   Ability to handle and interpret large sets of data
  </li>
  <li>
  </li>
  <li>
   Demonstrated ability to work in a team in a very dynamic environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Preferred qualifications
  </li>
  <li>
  </li>
  <li>
   Demonstrated problem solving and analytical skills
  </li>
  <li>
  </li>
  <li>
   Proven ability to work productively and efficiently in an independent setting
  </li>
  <li>
  </li>
  <li>
   Proven ability to clearly communicate with managers and associates at all levels
  </li>
  <li>
  </li>
  <li>
   Global perspective and solid understanding of business objectives
  </li>
  <li>
  </li>
  <li>
   Excellent attention to detail and work with the highest level of accuracy
  </li>
  <li>
   Additional Information:
  </li>
  <li>
   Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')
  </li>
  <li>
   Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)
  </li>
  <li>
   Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - ADCI - Karnataka
 <br/>
 <br/>
 Job ID: A3093328
</div>


Investigation Specialist

EXL Service

<div></div><div><div><div><div><div><div><div><div>Senior Executive</div><p>EXL/SE/1551676</p><ul>
Banking &amp; Financial ServicesGurgaon</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
11 Nov 2025</div></div></div><div><div><div>
End Date</div><div>
26 Dec 2025</div></div></div><div><div><div>
Required Experience</div><div>
2 - 4 Years
</div></div></div></ul></div></div></div></div></div></div><p></p><div><div><p>
</p></div></div></div><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
Number Of Positions</p><p>
20</p></div><div><p>
Band</p><p>
A2</p></div><div><p>
Band Name</p><p>
Senior Executive</p></div><div><p>
Cost Code</p><p>
D009406</p></div><div><p>
Campus/Non Campus</p><p>
NON CAMPUS</p></div><div><p>
Employment Type</p><p>
Permanent</p></div><div><p>
Requisition Type</p><p>
New</p></div><div><p>
Max CTC</p><p>
450000.0000 - 850000.0000</p></div><div><p>
Complexity Level</p><p>
Back Office (Complexity Level 4)</p></div><div><p>
Work Type</p><p>
Work From Office &ndash; Fully Working From EXL/ Client Offices</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
Group</p><p>
Emerging</p></div><div><p>
Sub Group</p><p>
Emerging Business Unit</p></div><div><p>
Organization</p><p>
Banking &amp; Financial Services</p></div><div><p>
LOB</p><p>
Voice</p></div><div><p>
SBU</p><p>
Banking &amp; Financial Services</p></div><div><p>
Country</p><p>
India</p></div><div><p>
City</p><p>
Gurgaon</p></div><div><p>
Center</p><p>
IN Gurgaon C61</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div><p>
CUSTOMER SERVICE AND BANKING OPERATIONS
</p><p>VOICE
</p><p>FRAUD INVESTIGATIONS
</p><p>CEF
</p></div></div><div><p>Minimum Qualification</p><div><p>
GRADUATE</p></div></div><div><p>
Certification</p><p>
No data available
</p></div></div></div></div><div><div><div><div>Job Description</div></div><div><p>
JOB DESCRIPTION</p><div><div><div><p><b>
Position Title, Responsibility Level:</b> Senior Executive</p><p><br>
Function: Operations</p><div><p><b><br>
Reports to -</b></p><p>
Assistant Manager &ndash; Operations</p></div></div><div><p><br>
Permanent/ Temporary: Permanent</p><div><p>
Span of Control &ndash;</p><p>
Nil</p></div><div><p>
Location:</p><p>
Gurgaon- C-61</p></div></div><p></p><div><div><p><b><i><br>
Fraud Investigation Specialist</i></b></p><p></p><p><br>
We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Candidate will be responsible for all aspects of Fraud investigations as it relates to Application Fraud, Transactional Reviews, Debit/Credit Card Fraud, Check Deposits, ACH/Check returns, as well as the review of any/all related suspicious activity across all products (checking/savings, credit cards, loans and Investment accounts); advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. Investigator is also responsible for determining if a Suspicious Activity Report is required, and if it's felt that one is required the ability to draft the filing narrative and submit for secondary review within pre-defined timeframes.</p><p></p><p><b><br>
Role</b></p><ul><li>
Should have 2+ years&rsquo; experience in a fraud and risk related role which includes end to end Fraud investigation on bank accounts, transactions, check deposits and cards fraud.</li><li>
Should have 2+ years&rsquo; experience of customer service for fraud and risk related Inbound/outbound calls.</li><li>
Reviewing and verifying fraud related requests.</li><li>
Investigate request received for confirmed fraud or suspicious activity by reviewing end to end customer accounts and requesting or inquiring for additional information as necessary through outbound calls.</li><li>
Ensuring compliance with regulatory standards.</li><li>
Ensuring compliance with company/client policies and guidelines.</li><li>
Documenting and effectively communicating reasons for the approval/rejection of transactions.</li></ul><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision.</li><li>
Monitoring of fraud claims to ensure validity of claim, which may include contacting merchants, financial institutions and/or clarifying customer statements as necessary.</li><li>
Gathering appropriate documentation to support final decision.</li><li>
Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management</li><li>
Reviews alerts/reports to detect Suspicious Activity, fully understand criteria when a Suspicious Activity Report (SAR) is required along with completing BSA form, writing narrative and gathering supporting documentation</li><li>
Conduct periodic internal account/customer reviews to identify potentially fraudulent activity</li><li>
Reviews disputed transactions to investigate fraud claims, identify charge-back opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions</li></ul><p><b>
Performance parameters</b></p><ul><li>
Productivity</li><li>
Quality / Accuracy</li><li>
Turn Around Time and Cycle Time of work assigned</li><li>
Process Improvement initiatives</li><li>
Domain expertise and certifications scores</li><li>
Schedule adherence, Punctuality and Discipline</li></ul></div></div></div></div><p></p><div><div><div><i><br>
</i><p><b>
Organizational Relationships</b></p><p><b>
Reports To: Assistant Manager</b></p></div></div><p></p><div><p><b><br>
Skills</b></p></div><div><p><b><br>
Desirable Skills</b></p><ul><li>
Attention to detail</li><li>
Commitment and drive for results</li><li>
Questioning, reasoning and analytical</li><li>
Adaptable and Flexible</li><li>
Requires shift-work, including weekends, non-business hours and holidays</li><li>
Business Etiquette</li></ul></div><div><p><b><br>
Technical Skills</b></p><ul><li>
Basic strong internet research, Google Docs, and overall PC skills</li><li>
Typing speed of 30 words with high accuracy</li></ul></div><div><p><b><br>
Soft skills</b></p><br>
<ul><li>
Strong team player</li><li>
Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills</li><li>
High accuracy at work</li><li>
Self-Discipline, Listening, Patience</li></ul></div><p></p><div><div><p><br>
Education Requirements and Work Experience:</p><ul><li>
Bachelor's degree required.</li><li>
Exceptional English Comprehension Skills</li><li>
Should have 2+ years&rsquo; experience in a fraud and risk related role which includes end to end Fraud investigation on bank accounts, transactions, check deposits and cards fraud.</li><li>
Should have 2+ years&rsquo; experience of customer service for fraud and risk related Inbound/outbound calls.</li></ul></div></div></div></div></div></div><p></p><div><div><div><div><br>
Workflow</div></div><div><div><p>
Workflow Type</p><div>
Back Office</div></div></div></div></div></div></div><p></p>

Senior Executive

Corporate Research and Investigations

<div>
 Since 1990, Corporate Research and Investigation Limited "CRI Group" has safeguarded businesses from fraud and corruption, providing integrity due diligence, employment background screening, third-party risk management and compliance, and other professional investigative research services. CRI Group is a global firm with experts and resources located in key regional marketplaces across Asia Pacific, South Asia, the Middle East, North Africa, Europe and North America. The international nature of business today dictates an increasing demand for proactive measures designed to reduce the exposure of organizations to economic crime and civil wrongs, particularly in the financial, government, and multinational business sectors.
 <br/>
 <br/>
 The Investigative Analyst conducts various analyses and investigative research services, including but not limited to public record research. The Investigative Analyst will complete all-source research, gather pertinent data, review intelligence gaps, prepare records and files, and complete associated investigations and reporting requirements.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Gather intelligence information by field observation, confidential information sources, or public records.
  </li>
  <li>
   Establish and maintain professional relationships with government agencies that provide public information.
  </li>
  <li>
   Collect, assimilate, analyze, and evaluate extensively the results of research and investigations.
  </li>
  <li>
   Identify red flags in reports such as court cases, politically exposed persons, sanctions lists, adverse media, inflated job titles, incorrect employment periods, forged qualifications, etc.
  </li>
  <li>
   Write well-structured, logical, and objective reports regarding assessments on the status, legitimacy, general background, and overall reputation of a company and its principals, or subject individuals.
  </li>
  <li>
   Manage multiple due diligence, background screening, and insurance claim investigation cases through completion.
  </li>
  <li>
   Track progress and ensure timely completion of cases.
  </li>
  <li>
   Produce accurate, high-quality written reports.
  </li>
  <li>
   Ensure necessary follow-up actions to external stakeholders.
  </li>
  <li>
   Assist in document management that supports the analyses performed.
  </li>
  <li>
   Coordinate with international team members and vendors to complete required scopes of work.
  </li>
  <li>
   Demonstrate excellent judgment and be driven by professional excellence and a commitment to the organization&rsquo;s vision.
  </li>
  <li>
   Follow current and prospective ISO standards, policies, and procedures.
  </li>
  <li>
   Carry out other tasks and assignments according to the needs and requirements of the company and work.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have a bachelor&rsquo;s degree majoring in Media, Journalism, Law, International Relations/Affairs, or other related areas of study.
  </li>
  <li>
   Having at least 1-3 years of relevant experience.
  </li>
  <li>
   Prior work experience in due diligence, research, legal, investigations or risk management fields will be preferred.
  </li>
  <li>
   Additional qualifications may be specified and receive preference, depending upon the nature of the position.
  </li>
  <li>
   Must be eligible to visit the court and policy authorities to conduct the research.
  </li>
  <li>
   Must be willing to participate in the Company&rsquo;s pre-employment screening process, including drug testing and background investigation.
  </li>
  <li>
   Must have the ability to speak, read, and write English.
  </li>
  <li>
   Must have report-writing skills.
  </li>
  <li>
   Must have experience in the following areas:
  </li>
  <ul>
   <li>
    Education Verification
   </li>
   <li>
    Professional Affiliation Verification
   </li>
   <li>
    Pre-Employment History (10 Years)
   </li>
   <li>
    International Credit Search
   </li>
   <li>
    International Criminal Check (per jurisdiction
   </li>
  </ul>
 </ul>
</div>


Investigative Analyst - Background Verification Specialist

Uber

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 At Uber, providing outstanding support that establishes trust for riders, drivers, eaters, delivery and restaurant partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the smartest, most efficient way.
 <br/>
 <br/>
 As a Safety Lens Specialist, you will play a critical role in upholding safety standards across Uber's UK courier platform by conducting detailed investigations into real-time identification (HRTID) and substitute registration cases. Your work ensures that only verified individuals are operating on the platform, reducing risks related to account sharing, fraud, and platform misuse.
 <br/>
 <br/>
 You'll be reviewing escalations involving complex safety checks, appeals, and edge cases - such as submissions involving minors or potential misuse of identity verification tools - and making well-reasoned decisions that support Uber's global safety goals.
 <br/>
 <br/>
 This role requires sharp attention to detail, sound judgment under pressure, and a strong commitment to data integrity, fairness, and user safety.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <strong>
  Safety Lens Reviews
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review HRTID submissions for UK courier accounts that use substitutes, ensuring accuracy in match verification between the account holder and registered substitutes.
  </li>
  <li>
   Identify cases of fraudulent submissions, misuse of identity, or unsafe platform use, including but not limited to:
  </li>
  <li>
   Photos of photos, Edited or altered images, Use of face masks or cutouts and Presence of minors in the photo submission
  </li>
  <li>
   Review HRTID submissions that appear to include minors, assessing for potential safety policy violations or identity concerns.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety Lens Escalation Handling
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Investigate and resolve escalated HRTID appeals, especially those where the courier disputes the initial safety decision or asserts they are not using a substitute.
  </li>
  <li>
   Ensure escalations are reviewed and actioned within the 24-hour SLA, maintaining Uber's service reliability and trust.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  URS &amp; BLS Escalation Reviews
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle appeals involving URS (Unusual Registration Submissions) and BLS (Bounce/Long Submission) thresholds.
  </li>
  <li>
   Determine whether account access restrictions were applied appropriately and if exceptions are warranted.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Human in the Loop Reviews (HITL)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participate in manual review processes when Mutombo (Uber's in-house facial recognition tool) cannot confidently match a courier's selfie to their profile photo.
  </li>
  <li>
   Provide expert input to verify the accuracy of Mutombo's automated decisions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Audit &amp; Continuous Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participate in offline audits to evaluate the accuracy of automated systems.
  </li>
  <li>
   Provide insights and feedback that help improve tools, policies, and investigation workflows.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Safety lens training
  </li>
  <li>
   Bachelor's degree or college experience preferred
  </li>
  <li>
   Experience in Safety, Risk, Fraud, Compliance, or a similar investigations-based role.
  </li>
  <li>
   Previous experience in high-volume case reviews or escalations.
  </li>
  <li>
   Knowledge of biometric tools or facial verification technology is a strong plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have outstanding organizational skills, high integrity, and follow through on every detail.
  </li>
  <li>
   Feel comfortable reviewing sensitive content, including identity documents and user-submitted images.
  </li>
  <li>
   Are an excellent communicator who can strike the right tone, especially when explaining complex or difficult outcomes.
  </li>
  <li>
   Adapt quickly to change, absorb new processes easily, and enjoy working in a dynamic, evolving environment.
  </li>
  <li>
   Support experience in a high-volume environment
  </li>
  <li>
   Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
  </li>
  <li>
   Dedication to excellence in behavior, performance and work product
  </li>
  <li>
   Ability to adjust and adapt in a dynamic work environment
  </li>
  <li>
   High proficiency using computers (typing, quickly navigating between various tools)
  </li>
  <li>
   Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
  </li>
  <li>
   Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  </li>
  <li>
   Work time will be shift based totalling 40 hours per week
  </li>
  <li>
   Weekend and weekly evening shifts are required
  </li>
 </ul>
</div>


Safety Investigations Specialist I

<div><b>About the Role</b>
<br>
<br>
At Uber, providing outstanding support that establishes trust for riders, drivers, eaters, delivery and restaurant partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the smartest, most efficient way.
<br>
<br>
As a Safety Lens Specialist, you will play a critical role in upholding safety standards across Uber's UK courier platform by conducting detailed investigations into real-time identification (HRTID) and substitute registration cases. Your work ensures that only verified individuals are operating on the platform, reducing risks related to account sharing, fraud, and platform misuse.
<br>
<br>
You'll be reviewing escalations involving complex safety checks, appeals, and edge cases - such as submissions involving minors or potential misuse of identity verification tools - and making well-reasoned decisions that support Uber's global safety goals.
<br>
<br>
This role requires sharp attention to detail, sound judgment under pressure, and a strong commitment to data integrity, fairness, and user safety.
<br>
<br>
<b>What You'll Do</b>
<br>
<br>
<b>Safety Lens Reviews</b>
<br>
<ul><li>Review HRTID submissions for UK courier accounts that use substitutes, ensuring accuracy in match verification between the account holder and registered substitutes.
</li><li>Identify cases of fraudulent submissions, misuse of identity, or unsafe platform use, including but not limited to:
</li><li>Photos of photos, Edited or altered images, Use of face masks or cutouts and Presence of minors in the photo submission
</li><li>Review HRTID submissions that appear to include minors, assessing for potential safety policy violations or identity concerns.
</li></ul><br>
<b>Safety Lens Escalation Handling</b>
<br>
<ul><li>Investigate and resolve escalated HRTID appeals, especially those where the courier disputes the initial safety decision or asserts they are not using a substitute.
</li><li>Ensure escalations are reviewed and actioned within the 24-hour SLA, maintaining Uber's service reliability and trust.
</li></ul><br>
<b>URS &amp; BLS Escalation Reviews</b>
<br>
<ul><li>Handle appeals involving URS (Unusual Registration Submissions) and BLS (Bounce/Long Submission) thresholds.
</li><li>Determine whether account access restrictions were applied appropriately and if exceptions are warranted.
</li></ul><br>
<b>Human in the Loop Reviews (HITL)</b>
<br>
<ul><li>Participate in manual review processes when Mutombo (Uber's in-house facial recognition tool) cannot confidently match a courier's selfie to their profile photo.
</li><li>Provide expert input to verify the accuracy of Mutombo's automated decisions.
</li></ul><br>
<b>Audit &amp; Continuous Improvement</b>
<br>
<ul><li>Participate in offline audits to evaluate the accuracy of automated systems.
</li>Provide insights and feedback that help improve tools, policies, and investigation workflows.<br>
<li>
</li></ul><br>
<br>
<b>Basic Qualifications</b><br>
<br>
<br>
<ul><li>Safety lens training
</li><li>Bachelor's degree or college experience preferred
</li><li>Experience in Safety, Risk, Fraud, Compliance, or a similar investigations-based role.
</li><li>Previous experience in high-volume case reviews or escalations.
</li>Knowledge of biometric tools or facial verification technology is a strong plus.<br>
<li>
</li></ul><br>
<br>
<b>Preferred Qualifications</b><br>
<br>
<br>
<ul><li>Have outstanding organizational skills, high integrity, and follow through on every detail.
</li><li>Feel comfortable reviewing sensitive content, including identity documents and user-submitted images.
</li><li>Are an excellent communicator who can strike the right tone, especially when explaining complex or difficult outcomes.
</li><li>Adapt quickly to change, absorb new processes easily, and enjoy working in a dynamic, evolving environment.
</li><li>Support experience in a high-volume environment
</li><li>Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
</li><li>Dedication to excellence in behavior, performance and work product
</li><li>Ability to adjust and adapt in a dynamic work environment
</li><li>High proficiency using computers (typing, quickly navigating between various tools)
</li><li>Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
</li><li>Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
</li><li>Work time will be shift based totalling 40 hours per week
</li><li>Weekend and weekly evening shifts are required</li></ul></div>

NEOM

<div>
 <p>
  <strong>
   ROLE OVERVIEW
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Code Of Conduct Specialist, you will assist Investigations in conducting investigations, data analysis, and assessments, support the Investigations Managers and team in delivering the OCI Investigation strategy, help ensure adequate coverage and reporting on investigations, and be an ambassador of the NEOM Office of Corporate Investigation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS SUMMARY
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in a relevant area
  </li>
  <li>
   Professional qualification in ACFE or similar (preferred)
  </li>
  <li>
   Additional certifications in Project Management or equivalent (preferred)
  </li>
  <li>
   1 to 3 years of work experience
  </li>
  <li>
   Relevant investigations experience in a fast-paced environment (with references)
  </li>
  <li>
   Understanding of risk management concepts and techniques
  </li>
  <li>
   Ability to support investigations and assessments of business processes
  </li>
  <li>
   Organizational and project management skills
  </li>
  <li>
   Familiar with fraud investigation concepts
  </li>
  <li>
   Basic proficiency in data analysis tools and techniques
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE COMPETENCIES &amp; ACTIVITIES
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Code of Conduct Specialist responsibilities will include, but not be limited to:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Assist in overseeing the activities of Office of Corporate Investigations cases.
  </li>
  <li>
   Collaborate with the OCI team to support whistleblowers and provide services to those raising concerns.
  </li>
  <li>
   Contribute to developing systems that empower workers to report wrongdoing and protect whistleblowers.
  </li>
  <li>
   Support collaborative investigative reporting and advocate for lasting change based on findings from SpeakUp Investigations.
  </li>
  <li>
   In partnership with the investigations team, assist in implementing short-term and long-term strategies and policies that enhance support for whistleblowers.
  </li>
  <li>
   Liaise with stakeholders to promote effective changes and improvements in response to investigations.
  </li>
  <li>
   Serve as a primary point of contact for inquiries directed at the Office of Corporate Investigations.
  </li>
  <li>
   Research and prioritize incoming issues, determining appropriate actions and referrals under guidance from the Investigations Manager.
  </li>
  <li>
   Work within legal guidelines while gathering information and investigating misconduct.
  </li>
  <li>
   Assist in gathering supporting information for cases under investigation during interviews.
  </li>
  <li>
   Assist in managing special programs and campaigns related to SpeakUp Investigations, including planning and coordination efforts.
  </li>
  <li>
   Help ensure understanding and compliance with NEOM policies and procedures related to OCI Investigations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Culture and Values
  </strong>
 </p>
 <ul>
  <li>
   Embrace NEOM&rsquo;s culture and Values https://www.neom.com/en-us/about.
  </li>
  <li>
   Act with honesty and integrity by following the best practices, and upholding the robust standards and expectations set out in NEOM&rsquo;s Code of Conduct.
  </li>
  <li>
   Maintain fair, ethical and professional work practices in accordance with NEOM&rsquo;s Values and Code of Conduct.
  </li>
  <li>
   Adhere to NEOM&rsquo;s Policies, procedures, and controls to ensure compliance with rules.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EXPERIENCE &amp; QUALIFICATIONS
  </strong>
 </p>
 <p>
  <strong>
   Knowledge, Skills and Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in a relevant area
  </li>
  <li>
   Professional qualification in ACFE or similar (preferred)
  </li>
  <li>
   Additional certifications in Project Management or equivalent (preferred)
  </li>
  <li>
   1 to 3 years of work experience
  </li>
  <li>
   Understanding of risk management concepts and techniques
  </li>
  <li>
   Ability to support investigations and assessments of business processes
  </li>
  <li>
   Organizational and project management skills
  </li>
  <li>
   Familiar with fraud investigation concepts
  </li>
  <li>
   Basic proficiency in data analysis tools and techniques
  </li>
  <li>
   High standards of integrity and independence while performing tasks consistently and ethically.
  </li>
  <li>
   Effective communication skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Relevant bachelor&rsquo;s degree.
  </li>
  <li>
   Relevant Professional Memberships/Accreditation.
  </li>
 </ul>
 <p>
 </p>
</div>


Code Of Conduct Specialist

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