is analyst

Novartis

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><div>This Role is for the Analyst role needed in Core Data Enablement Tower.</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><p><b>Key Responsibilities</b></p><ul><li>
Collaborate with stakeholders and systems teams to create data products and business use cases that enable informed decision-making for business teams.</li><li>
Curate data by applying standard quality and security checks to ensure accuracy and compliance.</li><li>
Drive data enablement initiatives to align with the organization&rsquo;s Data Strategy and DLC products/assets.</li><li>
Ensure adherence to regulatory requirements and continuously improve quality-related processes within the scope of responsibility.</li><li>
Deliver on data strategy priorities and DLC activities in an agile manner, maintaining proper documentation and clear communication throughout service delivery</li></ul><p><b>
Essential Requirements</b></p><ul><li>
2-3 years&rsquo; experience in a Global company as a data steward, engineer, modeler or data scientist</li><li>
Business understanding of pharmaceutical industry and data standards. Domain experience in at least one of the following areas &ndash; a) Pharma R&amp;D, b) Manufacturing, Procurement and Supply Chain and c) Marketing and Sales. Experience in working in Pharma / Life Science industry strongly preferred</li><li>
Hands-on experience in working with ETL process, DWH Concepts, and programming/scripting skills (Python) for data preparation and analysis</li><li>
Excellent SQL Knowledge and zeal to learn new technology stacks</li><li>
Understanding of data modeling (conceptual, logical, and physical) using different data modeling methodologies</li><li>
Experience in data wrangling including Ingestion, Unification, Anonymization, Search, Master &amp; Meta Data Management and Governance.</li><li>
Excellent communication and presentation skills with consulting and senior stakeholder engagement experience</li><li>
Foundational understanding of semantic web principles, big data ecosystem, knowledge of AWS, AZURE Stack and basics of Gen AI, NLP would be an advantage</li></ul><p><b>
Desired Requirements</b></p><ul><li>
Exposure to data strategy implementation within large organizations.</li><li>
Strong analytical and problem-solving skills with a focus on continuous improvement</li></ul></div>
</div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Benefits and Rewards:</b> Learn about all the ways we&rsquo;ll help you thrive personally and professionally.<br>
Read our handbook (PDF 30 MB)</p></div></div></div>
<br><div><div>Division
<div>US
</div></div><div>Business Unit
<div>General Management
</div></div><div>Location
<div>India
</div></div><div>Site
<div>Hyderabad (Office)
</div></div><div>Company / Legal Entity
<div>IN10 (FCRS = IN010) Novartis Healthcare Private Limited
</div></div><div>Functional Area
<div>Marketing
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No
</div></div><div></div><div><div><div><div><div>VIDEO</div>
</div>
</div></div></div><div></div><div><p>Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.</p>
</div><div><h3 class="jobSectionHeader"><b>Accessibility and accommodation</b></h3><p>
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.</p></div></div>

Analyst

IQVIA

<div><div><div>Pune, India | Full time | Office-based | R1519621</div></div><p></p><div><div><br>
IQVIA is a Healthcare consulting firm that delivers a wide range of analytical solutions to Life Sciences clients to help them drive customer value and company results. We leverage our deep industry expertise coupled with thoughtful data analysis to provide customized solutions that work in the real world. We believe in delighting our customers and greatly value our people, their perspectives and new ideas.<br>
159 Solutions has 150+ talented and motivated people working in Pune, India collaborating with our colleagues in California &amp; New York serving life sciences companies in US.<br>
Role &ndash; Analyst<br>
Analysts are active participants in analyzing the data and creating solutions for our clients to solve business problems across various practice areas such as promotion response modeling, patient claims analytics, sales force strategy, incentive compensation, business intelligence, data modeling etc.<br>
Key Responsibilities<br>
<ul><li></li></ul>
Analyze the data and design custom solutions to uncover insights and solve client&rsquo;s problem<br>
<ul><li></li></ul>
Process large-scale healthcare datasets using Excel, SQL, Alteryx, other database management tools<br>
<ul><li></li></ul>
Develop recommendations for the client and create PowerPoint slides or online visualization (e.g. Tableau, PowerBI, Sisense etc.) to communicate results to clients and internal teams<br>
<ul><li></li></ul>
Collaborate with internal teams and others to learn new skills<br>
Qualifications<br>
<ul><li></li></ul>
Bachelor's degree in any engineering discipline<br>
Individuals should also have the following personal skills:<br>
<ul><li></li></ul>
High motivation, strong work ethic and positive attitude<br>
<ul><li></li></ul>
Strong problem-solving skills<br>
<ul><li></li></ul>
Adaptive learner with dedication to continuous learning<br>
<ul><li></li></ul>
Client service orientation with focus on quality and detail<br>
<ul><li></li></ul>
Excellent task management skills<br>
<ul><li></li></ul>
Effective time management skills<br>
<ul><li></li></ul>
Good communication skills with fluency in English<br>
<ul><li></li></ul>
Ability to work across global cross-office teams<br>
IQVIA offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div></div></div><div></div>

Full time
<br>GA, Analyst
<br>India, Pune 4 days ago
<br><br>
Job category
<br>Finance
<br>Experience level
<br>Intermediate
<br>Relocation available
<br>This role is eligible for relocation within country
<br>Job type
<br>Professionals
<br>Travel required
<br>Negligible travel should be expected with this role
<br>Job code
<br>RQ106950
<br>Job Description
<br><br>
<b>Purpose of role:</b><br>
The GA, Analyst is accountable in resolving complex issues as and when necessary, delivering finance group reporting services to the entities assigned, and support the delivery of timely and accurate statutory accounts and tax analyses while ensuring adherence to policies and procedures in the drive for exceptional customer service, operational excellence and compliance.
<br><br>
Shift Timings - 3pm to 12am (might have to extend during close)
<br><br>
<b>Key Results / Accountabilities:</b><br>
 Support significantly larger and/or more complex entities and has a good understanding of the nature of the business and the economic environment in order to execute activities effectively.
<br> Coordinate the prompt and accurate recording of financial transactions (e.g. ledger entries, journal postings, fixed asset postings etc.) in line with relevant requirements, policies and procedures.
<br> Support the delivery of timely and accurate statutory accounts and tax analyses through liaison with the Statutory Tax teams and external auditors if required.
<br> Monitor open and overdue items and communicate and follow-up accordingly with the appropriate staff.
<br> Review reports generated by the ARC Account Executives to validate data and provide constructive input while ensuring submission in a timely manner if necessary.
<br> Resolve or further escalate any complex issues faced.
<br> Support preparation of documents and adjustments for monthly, quarterly and year-end close.
<br> Support customers in having a good understanding of the general ledger and group reporting pertaining to the respective parties.
<br> Liaise with other GBS internal teams to ensure that the data being entered into the ledger is accurate.
<br> Liaise with senior stakeholders internally and externally as and when necessary.
<br> May carry out supervisory responsibilities such as planning, assigning and directing work, and providing feedback and coaching to team members.
<br><br>
<b>Key Challenges (in relation to section 5 above):</b><br>
 Ensure 100% accuracy and timeliness of group and statutory reports in accordance to agreed service levels.
<br> Develop a good understanding of the customer organisation as well as the business in order to be able to deliver high quality service.
<br> Managing the day to day work activities of the team and ensuring the necessary skills and experience are available to meet the challenges of a demanding and complex workload if necessary.
<br> High level of familiarity with the systems used in order to maintain and reconcile the accounts receivable system to ensure it balances correctly.
<br> Liaising with customers and colleagues in different geographical locations, time zones and potentially in different languages using different systems requiring rigorous coordination between teams.
<br> Quick to react and adapt to constantly changing reporting requirements for highly fluid businesses.
<br> High level of familiarity with the end-to-end financial accounting process for the supported entities
<br><br>
<b>Education and Experience:</b><br>
 Bachelor’s Degree in Business, Finance, Accounting or related field.
<br> Recognised professional accounting qualification (e.g. ACCA, CPA, CIMA).
<br> Minimum of 3 - 5 years of experience in general and/or financial accounting.
<br><br>
<b>Required Criteria:</b><br>
<ul>
<li>English language competency.</li>
</ul>
<b>Preferred Criteria:</b><br>
 Shared service centre experience.
<br> SAP, JDE system experience.
<br><br>
We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
<br><br>
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
<br><br>
<b>Legal Disclaimer:</b><br>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
<br><br>
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
<br>Our innovative Energize recognition points programme and spot awards translate exceptional performance into tangible rewards, to motivate our high performers.Pay bp offers competitive pay in line with industry standards, making us an employer of choice. Discretionary bonusWe offer discretionary bonuses to reward strong company, business unit and individual performance, and recognition awards, including those related to long service to recognize commitment to the company. Retirement & savings We offer a range of discretionary retirement and savings plans to help provide you and your family with financial security. Insurance benefitsTo give you additional peace of mind, bp provides valuable insurance benefits in some countries. These are designed to provide financial assistance to employees and their families if employees become unwell or die in service. EquityDepending on your location and job level, there may be equity (stock and share) options you are eligible to join so you can be part of bp’s success.

GA, Analyst

Knight Frank MENA

<div>
 <p>
  <strong>
   Overview
   <br/>
  </strong>
 </p>
 <p>
  The Real Estate Consultancy service line is looking to recruit an enthusiastic and hardworking analyst to join the team in Egypt. The service line provides strategic advisory services to the residential, hospitality, office, healthcare, education, retail and industrial real estate markets. The team primarily advises government and semi-government entities, developers and private and institutional investors.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
   <br/>
  </strong>
 </p>
 <p>
  Assist with report writing, financial analysis, and proposal documents.
  <br/>
 </p>
 <p>
  Maintain and update internal databases.
  <br/>
 </p>
 <p>
  Create and maintain accurate, orderly and up-to-date files and records, including computer files.
  <br/>
 </p>
 <p>
  Conduct primary market research where required as critical inputs to project work.
  <br/>
 </p>
 <p>
  Source and update secondary data.
  <br/>
 </p>
 <p>
  Understand and appreciate macro-economics and drivers of development strategies and real estate sector growth.
  <br/>
 </p>
 <p>
  Keep abreast of key trends and developments in real estate regionally and globally in order to provide an informed opinion.
  <br/>
 </p>
 <p>
  Contribute to business development where possible and attend networking events.
  <br/>
 </p>
 <p>
  Promote Knight Frank at all relevant opportunities, whether through business encounters or social interactions, by showcasing Knight Frank as a leading authority in the industry and positioning it as the preferred consultancy for prospective and existing Clients.
  <br/>
 </p>
 <p>
  Liaise with other internal departments to coordinate inputs for reports. Cross sell opportunities into regional and global teams.
  <br/>
 </p>
 <p>
  Communicate fully with all stakeholders and colleagues to ensure the delivery of tasks are managed in an efficient and professional manner.
  <br/>
 </p>
 <p>
  Ensure highest quality standards in accordance with local and international standards.
  <br/>
 </p>
 <p>
  Build and maintain goodwill, confidentiality and trust with prospective and existing clients at all times in order to foster the professional image of the Partnership.
  <br/>
 </p>
 <p>
  Provide high quality, user-friendly and value for money service.
  <br/>
 </p>
 <p>
  Other tasks as required.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Qualifications
   <br/>
  </strong>
 </p>
 <p>
  Bachelor's degree in Real Estate, Business Administration, Finance or a related field.
  <br/>
 </p>
 <p>
  Minimum 2 years&rsquo; experience in property development or consultancy desired, with a solid understanding of the real estate markets in the GCC.
  <br/>
 </p>
 <p>
  Strong quantitative and analytical skills.
  <br/>
 </p>
 <p>
  Strong organizational and problem-solving abilities.
  <br/>
 </p>
 <p>
  Clear and logical thinker with well-developed report writing skills.
  <br/>
 </p>
 <p>
  Attention to detail and a high level of accuracy.
  <br/>
 </p>
 <p>
  Excellent interpersonal and communications skills.
  <br/>
 </p>
 <p>
  Strong team player with the ability to build relationships.
  <br/>
 </p>
 <p>
  Ability to take initiative and work proactively.
  <br/>
 </p>
 <p>
  Ability to work through periods of high workload.
  <br/>
 </p>
 <p>
  Ability to maintain confidentiality and handle sensitive information.
  <br/>
 </p>
 <p>
  Flexibility in working with clients, teams and projects across time zones and different working weeks.
  <br/>
 </p>
 <p>
  Understanding of regional business culture and regulations.
  <br/>
 </p>
 <p>
  The ability to understand and make use of computers and information technology (Knight Frank internal systems).
  <br/>
 </p>
 <p>
  <strong>
   Certifications and Licenses:
  </strong>
  MRICS desired but not essential. Local driving license required.
  <br/>
 </p>
 <p>
  <strong>
   Software:
  </strong>
  Microsoft Office programs to a proficient level. Advanced proficiency in Word and Excel is required.
  <br/>
 </p>
 <p>
  <strong>
   Language skills:
  </strong>
  Fluency in Arabic and English, written and verbal.
  <br/>
 </p>
 <p>
  <strong>
   Travel:
  </strong>
  Flexible attitude towards travelling.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
</div>


SKP Business Consulting LLP

<div><div><div><div>Location City</div>
<div>Pune</div>
</div><div><div>Department</div>
<div>Contract Management Services</div>
</div><div><div>Experience</div>
<div>0 - 1 Years</div>
</div><div><div>Salary</div>
<ul><li>INR</li></ul>
</div><div><div>Designation</div>
<div>Analyst</div>
</div><div><div>Total Position</div>
<div>1</div>
</div></div><div><div><div><div><div>Employee Type</div>
Permanent
</div><div><div>Job Description</div>
<p><b>About the department:
</b></p><p></p><p>Contracts are the key to strong business relationships. Nexdigm offers end-to-end Contract Management services that streamline the entire contract lifecycle&mdash;from drafting and negotiation to compliance and renewal. Leveraging standardized templates, automation tools, and expert legal insights, the team ensures contracts are cost-effective, risk-aware, and aligned with business goals. Key offerings include contract repository management, lifecycle tracking, process standardization, and risk mitigation, all designed to enhance operational efficiency and governance across global operations.</p><p></p><p><b><br>
What&rsquo;s in it for you?
</b></p><p></p><p>You'll collaborate with passionate contracting experts who are eager to share their insights, while inspiring leaders support your growth and help you thrive. Each day brings fresh opportunities to create meaningful impact for our clients&mdash;who remain at the core of everything we do.<br>
</p><p></p><p><b>Role Description</b></p><p></p><p>
Deliver end-to-end Contract Management support by drafting, negotiating low-to-medium complexity contracts, and meet daily delivery commitments while ensuring compliance, client satisfaction, and seamless collaboration through effective communication and teamwork.<br>
</p><p></p><p><b>Key Result Areas:</b></p><p></p><p><b><br>
</b></p><p><b>Contract Management
</b></p><p></p><ul><li> Draft, review and negotiate low-to-medium complexity contracts&mdash;including NDAs, SOWs, MSAs&mdash;with a focus on accuracy, turnaround time &amp; risk coverage.
</li></ul><p></p><ul><li> Maintain a &gt;98% quality score in internal reviews, and deliver within agreed SLAs<b>.</b></li></ul><p></p><p><b><br>
Compliance &amp; Benchmarking
</b></p><p></p><ul><li> Ensure contracts adhere to compliance standards &amp; internal checklists.
</li></ul><p></p><ul><li> Regularly review clauses against similar executed agreements to identify at least 1-2 improvement suggestions per month.
</li></ul><p></p><ul><li> Flag deviations accurately &amp; timely.</li></ul><p></p><p><b><br>
Risk Analysis &amp; Mitigation
</b></p><p></p><ul><li> Identify &amp; escalate potential legal/commercial risks in contracts reviewed, and provide initial mitigation inputs such as alternate language, fallback clauses, etc. in alignment with playbook and project intsructions as communicated from time-to-time.</li></ul><p></p><p><b><br>
Client Service Orientation
</b></p><p></p><ul><li> Maintain TAT adherence according to the set SLA on contract requests and ensure zero escalations due to quality gaps.
</li></ul><p></p><ul><li> Exhibit proactive communication and timely updates to clients or internal stakeholders as per engagement norms.</li></ul><p></p><p><b><br>
Delivery Ownership
</b></p><p></p><ul><li> Independently manage assigned tasks with minimal supervision, ensuring zero overdue tasks (unless escalated with valid reasoning).
</li></ul><p></p><ul><li> Display accountability by flagging risks/delays early and updating task trackers daily.</li></ul><p></p><p><b><br>
Team Collaboration &amp; Support
</b></p><p></p><ul><li> Actively support team deliverables, step in during high-volume periods, and participate in at least 1 knowledge-sharing or buddy activity/quarter.
</li></ul><p></p><ul><li> Provide timely inputs when consulted by peers or seniors.</li></ul><p></p><ul><li><br>
 Effective Teamwork
</li></ul><p></p><ul><li> Collaborate constructively in project-based teams.
</li></ul><p></p><ul><li> Demonstrate adaptability by aligning to evolving priorities and contribute to a positive team culture in sync with Nexdigm values.</li></ul><p></p><p><b><br>
Required Competencies, Skills, and Experience</b></p><p></p><p>
a) Operational Execution</p><p></p><p>
b) Compliance in Contract Management</p><p></p><p>
c) Quality Assurance &amp; Continuous Enhancement</p><p></p><p>
d) Client Management &amp; passion to grow/learn</p><p></p><p><b><br>
Hiring Process:</b></p><p></p><p>
Your interaction with us will include, but not be limited to,</p><p></p><ul><li> Technical / HR Interviews</li></ul><p></p><p>
</p><ul><li> Assessment</li></ul></div></div></div></div></div><p></p>

サイネオス・ヘルス

<div><div><div><p><b>Updated:</b> Today<br>
<b>Location:</b> Gurugram, Haryana, India<br>
<b>Job ID:</b> 13945
</p><div><div>Not ready to apply?<br>
Join our Talent Network
</div></div><div><p><b>Description</b>
</p><p>You&rsquo;ll join the Commercial Strategy and Solutions (CSS), where our strategy is to collaborate across Syneos Heath to design, develop, and sell a portfolio of innovative, integrated solutions that combine internal and external capabilities to solve our clients current and future product development and commercialization needs.</p><p>
As an Analyst on our CSS team you will have qualitative and quantitative focus to marketing for new and developmental pharmaceutical and biotech products. Project Delivery and Project Management is critical to this role: Ability to manage heavy workloads and competing responsibilities related to being staffed on multiple projects at the same time.</p><p>
The successful candidate will drive client deliverables from start to finish. He/she will be responsible for structuring and conducting individual project tasks, contributing to project work streams, develop creative solutions, creating high-quality slides quickly and autonomously and communicating and collaborating effectively with clients and team members. Must deliver on-time and communicate proactively when timing is at risk.</p><p>
Demonstrates technical skills according to demands of projects, and uses skill to create value on projects, including but not limited to:</p><ul><li>
Content Development</li><li>
Due Diligence</li><li>
Market Experience &ndash; Regulatory and Sales / Marketing</li><li>
PowerPoint Deliverables (owning decks for client presentations)</li><li>
Storyboarding</li><li>
Research and data analysis related to successful pharma and biotech new product launch</li><li>
Conducts internal/external interviews</li><li>
Critical thinking &amp; problem solving skills</li><li>
Should be aware of basic project management skills (e.g., timeline, key milestones, discussing plan of actions with the client, working with cross functional client teams)</li><li>
Demonstrates core values in action and word: client focus, passion and drive, teamwork and collaboration, respect, integrity and trust, and professional growth</li></ul><p><b>
Requirements:</b></p><p>
Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:</p><ul><li>
An MBA or Post graduate degree in Life sciences preferred</li><li>
1 - 2 years of consulting experience within life sciences or in a pharmaceutical marketing agency is preferred</li><li>
Must have demonstrated PowerPoint expertise including strong slide building and storyboard experience. Design skills a plus</li><li>
Experience in data analysis and creating insights</li><li>
Must possess strong analytical skills and the ability to think critically and creatively on engagements</li><li>
Ability to handle ambiguity and multiple concurrent assignments on short timelines</li><li>
Manages competing priorities and instructions</li><li>
Experience in conflict resolution, matrix management</li><li>
Strong content development skills; ability to pull together information and display it in an impactful way</li><li>
Primary and secondary research experience</li><li>
Strong presentation skills required</li><li>
Interpersonal and collaboration skills a must</li><li>
The drive for self-development, the ability to collaborate, and an action-oriented work ethic</li></ul><p>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p><p><b>
Why Syneos Health?</b> Here, you&rsquo;re a part of the big picture. You will collaborate with colleagues across clinical and commercial disciplines to guide premarket development through post-market commercial strategy. Every project is a chance to solve a new challenge, learn from your colleagues, and advance your career. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p><p>
Work Here Matters Everywhere | How are you inspired to change lives?</p><p><i>
Disclaimer: Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.</i></p></div></div></div></div><p></p>

eClerx

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Customer Service Analyst - Voice Process
 <br/>
 <br/>
 Mumbai| Full-time (FT) | Customer Operations
 <br/>
 <br/>
 Shift Timings &ndash; Night Shift |Management Level &ndash; A| Travel Requirements - NA
 <br/>
 <br/>
 The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
 <br/>
 <br/>
 <strong>
  Analyst Role and responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Interaction with Techs in field to provide them real time support
  </li>
  <li>
   Checking status of services on account in diagnostic tools
  </li>
  <li>
   Ensure to take appropriate steps to resolve customer's problems
  </li>
  <li>
   Troubleshooting of technical issues related to customer&rsquo;s services Tier 1.5 support
  </li>
  <li>
   Communicate effectively and close looping with client in case of observations
  </li>
  <li>
   Updating status in internal as well as client tools
  </li>
  <li>
   Meet process expectations with high quality standards and adherence to SLAs
  </li>
  <li>
   Candidate shall adhere to the information security requirements
  </li>
  <li>
   Keep a track of all technicians with regards to the jobs assigned to them
  </li>
  <li>
   Call up customers in case of any delays or to confirm appointments
  </li>
  <li>
   Answer inbound calls from technicians and/or customers
  </li>
  <li>
   Provision equipment&rsquo;s on customers&rsquo; accounts once the technician has installed them
  </li>
  <li>
   Audit work orders for accuracy and make corrections if required
  </li>
  <li>
   Check for signal levels on all equipment and certify jobs as completed
  </li>
  <li>
   Call up technicians to verify their status if they are taking longer on the job
  </li>
  <li>
   Call up customers one hour prior to their appointment window end time to confirm the technician visit time
  </li>
  <li>
   Call up customers to verify if they are home or not and take another appointment in case of customers being away
  </li>
  <li>
   Add equipment to account in case there is any work order error or if the customer decided to switch some equipment
  </li>
  <li>
   Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment
  </li>
  <li>
   Reschedule jobs based on available schedule of customers and technicians
  </li>
  <li>
   Ensure customer satisfaction by understanding their needs and customizing the solution
  </li>
  <li>
   Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment
  </li>
  <li>
   Fill up the completion report and share with the APM/PM on a daily basis
  </li>
  <li>
   Collate and share information for all appointments that are cancelled
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical and Functional Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good communication and interpersonal skills
  </li>
  <li>
   Ability to quickly and efficiently assimilate process knowledge
  </li>
  <li>
   Good at problem solving and root cause analysis
  </li>
  <li>
   Professional in conduct/behavior, appearance and communication
  </li>
  <li>
   Understanding of web technology and cable setup
  </li>
  <li>
   Needs to have ability to adapt to perpetual changes as per Business requirement.
  </li>
  <li>
   Must be reliable in terms of attendance and timing
  </li>
  <li>
   Flexible for 24X7 Shifts (Night shifts)
  </li>
  <li>
   Ability to multi-task &ndash; For Ex: take notes while on the call etc.
  </li>
  <li>
   Ability of analyzing information and evaluating results to choose the best solution and solve problems
  </li>
  <li>
   Basic Knowledge of excel
  </li>
  <li>
   Experience in Troubleshooting related process
  </li>
  <li>
   Experience in cable or telecom industry
  </li>
  <li>
   Ability to analyze information and evaluate results to choose the best solution and solve problems
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
 <br/>
 <br/>
 eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
</div>


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