it application support analyst

Guidehouse

<div>Job Family:
Data Science Consulting 
Travel Required:
Up to 25% 
Clearance Required:
Ability to Obtain Secret
Guidehouse is seeking a MHS GENESIS Application Support Analyst to support the Defense Health Agency (DHA) by developing, maintaining, and delivering advanced analytics across Health Data Intelligence (HDI) and Oracle analytics platforms. This role focuses on back-end revenue cycle data extracts, financial and compliance reporting, and uncovering data-driven insights that support Revenue Cycle Modernization and Innovation (RCMI) initiatives.
The ideal candidate combines advanced technical skills (Vertica SQL, analytics, database engineering) with deep domain expertise in healthcare revenue cycle management (RCM). This analyst will play a critical role in supporting DHA leadership by developing reporting capabilities across MHS Data Systems, including across the HDI platform.
What You Will Do::<ul><li>
Investigate, triage, and help resolve application/data issues impacting revenue cycle, registration, patient access, and scheduling workflows.</li><li>
Develop, maintain, and optimize Vertica SQL and CCL/Discern queries and reusable extracts to support analytics and operational reporting within MHS GENESIS systems.</li><li>
Conduct back-end configuration reviews and diagnostics to identify root causes affecting billing, claims, or encounter workflows and coordinate durable remediation.</li><li>
Use CCL, SQL, Tableau, Power BI, Python, SAP BO, and other analytics tools to extract, analyze, and interpret financial and operational data across MHS data platforms.</li><li>
Develop, optimize, and maintain Vertica SQL queries, view, and reusable datasets supporting revenue cycle analytics (billing, collections, denials, A/R).</li><li>
Monitor and support the development of KPIs across Revenue Cycle Initiatives</li><li>
Partner with clinical, coding, billing, IT, and finance teams to ensure integrated revenue cycle operations.</li><li>
Collaborate with system administrators to ensure the EHR supports required business processes.</li><li>
Serve as a liaison between Guidehouse, DHA, and MTF operational stakeholders.</li><li>
Produce professional deliverables: analytic readouts, executive summaries, methodology documentation, and data dictionaries for cross-DHA collaborations.</li><li>
Perform data validation, lineage analysis, and quality checks across federal data sources to ensure analytical accuracy and audit readiness.</li><li>
Participate in support testing and validation for analytic releases.</li><li>
Investigate and help resolve user-reported issues related to charge capture, billing edits, registration errors, or data discrepancies.</li><li>
Conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes.</li><li>
Support upgrades, interface changes, testing, and release validations; communicate operational impacts to stakeholders.</li><li>
Participate in ITSM processes (incident, problem, change management).</li></ul><div>
What You Will Need:<ul><li>
Must be able to OBTAIN and MAINTAIN a Federal or DoD &quot;SECRET&quot; security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. Candidates with an ACTIVE &quot;SECRET&quot; or higher-level clearance are preferred.</li><li>
Bachelors Degree</li><li>
Minimum TWO (2) years of experience providing backend application support.</li><li>
Experience working with Oracle Health (Cerner) revenue cycle backend, data models, and charge services.</li><li>
Expert-level SQL or CCL for data extraction, transformation, and analysis.</li><li>
Experience optimizing query performance to improve system performance.</li></ul></div>
What Would Be Nice To Have:<div><ul><li>
An ACTIVE and MAINTAINED &quot;SECRET&quot; Federal or DoD security clearance</li><li>
Bachelor&rsquo;s degree in Computer Systems. Health Informatics, Information Technology, or a related field (or equivalent experience).</li><li>
Experience providing backend application support for large-scale EHR systems.</li><li>
Proficiency with CCL/Discern and understanding of Millennium data structures.</li><li>
Working knowledge of healthcare revenue cycle operations and data dependencies.</li><li>
Demonstrated ability to produce professional, client-ready documentation.</li><li>
Proven ability to create professional, client-ready deliverables (reports, slide decks, data dictionaries).</li><li>
Ability to conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes.</li><li>
Ability to work independently with system documentation to understand data configurations.</li><li>
Proven ability to identify capability gaps, diagnose root causes, and develop actionable recommendations.</li><li>
Strong attention to detail, accuracy, and analytical rigor.</li><li>
Experience working within the Military Health System (MHS) or other federal health systems.</li><li>
Proficiency with Tableau, Power BI, or similar analytics/reporting tools.</li><li>
Experience using analytical software including SQL, Python, SAS, and R.</li><li>
Exposure to predictive analytics models or automated workflow optimization.</li><li>
Experience producing professional client-facing deliverables in a consulting environment.</li></ul></div>
The annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. 
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:<ul><li>
Medical, Rx, Dental &amp; Vision Insurance</li><li>
Personal and Family Sick Time &amp; Company Paid Holidays</li><li>
Position may be eligible for a discretionary variable incentive bonus</li><li>
Parental Leave and Adoption Assistance</li><li>
401(k) Retirement Plan</li><li>
Basic Life &amp; Supplemental Life</li><li>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</li><li>
Short-Term &amp; Long-Term Disability</li><li>
Student Loan PayDown</li><li>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities</li><li>
Skills Development &amp; Certifications</li><li>
Employee Referral Program</li><li>
Corporate Sponsored Events &amp; Community Outreach</li><li>
Emergency Back-Up Childcare Program</li><li>
Mobility Stipend</li></ul>
About Guidehouse
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</div>

MHS GENESIS Application Support Analyst

Travis Association for the Blind/Austin Lighthouse

<div>ABOUT US:
Travis Association for the Blind/Austin Lighthouse (TAB) a non-profit organization, was founded in 1934 by Dr. Henry L. Hilgartner and other civic-minded citizens of Austin to provide a setting where blind men and women could come to learn skills and create products that were sold door to door.
Today, Travis Association for the Blind stays true to the mission established in 1934 by providing opportunities for economic and personal independence for people who are blind, visually impaired, or deaf blind by creating, sustaining, and improving employment. We continue to grow and expand the services we provide to blind Texans.
Our Core Values guide us in everything we do: LIGHT: Leadership, Integrity, Growth &amp; Innovation, Heart, and Teamwork.
TAB offers a variety of benefits to include: 403(b) retirement plan; health insurance; dental insurance; vision insurance; employee assistance program; life insurance; paid time off; paid holidays; employee appreciation events; and more. 
Job Summary
The Applications Support Technician provides frontline support for the organization's enterprise applications and end-user technology. This role assists employees with troubleshooting application issues, supporting accessibility technologies, and ensuring business systems remain usable for daily operations.
This is an on-site, customer-facing role that works directly with staff across the organization to resolve application issues, answer user questions, and escalate complex problems to senior IT staff when necessary.
The position also provides occasional hands-on support for desktop computers, laptops, printers, and workplace technology, and assists employees with accessibility software and devices. 
Responsibilities
Key Responsibilities
Application Support<ul><li>Provide Tier 1 support for enterprise applications including ERP, CRM, HRIS, and other internal systems.</li><li>Respond to user questions, troubleshoot basic application issues, and assist with system navigation or functionality.</li><li>Escalate complex issues to senior IT staff or application administrators as needed.</li></ul>
End User Support<ul><li>Serve as a customer-facing technical resource supporting internal users with business applications and workplace technology.</li><li>Assist employees with resolving common software and technology issues that impact daily operations.</li></ul>
Accessibility Technology Support<ul><li>Assist employees with accessibility technologies used throughout the organization, including screen readers, adaptive software, and assistive input devices.</li><li>Work with IT staff to troubleshoot accessibility-related issues when they arise.</li></ul>
Hardware and Device Support<ul><li>Provide occasional hands-on support for desktops, laptops, printers, and other workplace technology.</li><li>Assist with basic troubleshooting, setup, and replacement of end-user equipment when needed.</li></ul>
User Access Assistance<ul><li>Assist with user access requests and basic account troubleshooting within business applications.</li><li>Ensure requests follow established security and approval processes.</li></ul>
Documentation<ul><li>Document issues, resolutions, and troubleshooting steps in the IT service management system.</li><li>Assist with maintaining basic user documentation and internal support materials.</li></ul>
Training and User Assistance<ul><li>Provide basic guidance and assistance to users learning enterprise applications.</li><li>Support onboarding new employees by helping them access and use required systems.</li></ul>
Vendor and System Support<ul><li>Assist with gathering information for vendor support requests when needed.</li><li>Help collect error logs, screenshots, or system details required for troubleshooting.</li><li>Complies with and assist other employees understand and comply with TAB's policies and procedures.</li><li>Behaves in accordance with the key behaviors aligned with TAB's Core Values of Leadership, Integrity, Growth &amp; Innovation, Heart and Teamwork (LIGHT).</li><li>Other duties as assigned</li></ul> 
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Knowledge, Skills and Abilities<ul><li>Knowledge of enterprise application administration including ERP, CRM, HRIS, and related business platforms</li><li>Knowledge of common desktop software environments</li><li>Basic understanding of user access management concepts</li><li>Troubleshooting application and software issues</li><li>Supporting end users with varying levels of technical familiarity</li><li>Documenting issues and resolutions clearly in a ticketing system</li><li>Skill in developing and maintaining technical documentation including system configurations, integration maps, and user guides</li><li>Skill in delivering end-user application training to diverse audiences</li><li>Ability to manage multiple application administration priorities concurrently and communicate status effectively to the IT Systems Manager</li><li>Ability to collaborate with business stakeholders and vendors to define requirements and deliver application solutions</li><li>Proficiency in Microsoft Office Suite; familiarity with ITSM ticketing systems such as FreshService or comparable platforms</li><li>Able to read, comprehend and understand information and ideas presented in writing or in alternative form</li><li>Able to multitask, prioritize, and manage time efficiently</li><li>Demonstrates sound work ethics</li><li>Possesses cultural awareness and sensitivity</li></ul>
Supervisory Responsibility<ul><li>None. Regularly provides application-related guidance and training to end users and may coordinate technical tasks with other IT staff without formal supervisory authority.</li></ul>
Communication &amp; Contacts Required<ul><li>Internal: IT Systems Manager, IT team members, department managers, and end users across all TAB functions. External: Application vendors, integration partners, and software support contacts.</li></ul>
Decision Making/Judgment Required<ul><li>Exercises independent judgment in application administration, user access management, integration troubleshooting, and change management activities in accordance with TAB's IT policies and Standard Operating Procedures. Escalates decisions involving significant system changes, security incidents, or vendor contract matters to the IT Systems Manager.</li></ul>
Minimum Education and Experience<ul><li>Bachelor's degree in computer science, Information Technology, Information Systems, or a related field; or equivalent relevant work experience</li><li>Minimum of 3 years of experience in enterprise application administration or a related IT role</li><li>Experience administering ERP systems (e.g., Syteline, Microsoft Dynamics, SAP, or comparable) preferred</li><li>Experience with Salesforce CRM administration preferred</li><li>Experience with application integration platforms or middleware (e.g., Boomi, MuleSoft, Azure Logic Apps) preferred</li><li>ITIL Foundation certification or comparable IT service management credential preferred</li><li>Microsoft certifications (e.g., Azure Administrator AZ-104 or M365) preferred</li></ul>
Physical Requirements
With or without reasonable accommodation, employees in this position must be able to:<ul><li>Prolonged periods of working at a computer workstation</li><li>Ability to remain in a stationary position (sit/stand) for 4-8 hours per day</li><li>Ability to bend, stoop, and adjust position for approximately 20% of the workday</li><li>Ability to lift/move up to 25 lbs. at times for equipment handling</li><li>Ability to traverse TAB facilities to support application users across departments</li><li>Ability to work in environments with varying temperatures including server rooms and warehouse areas</li></ul> 
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned or reassigned. This job description is subject to change at any time. 
ADDITIONAL NOTES:<ul><li>
Background Check and Drug Screen required</li><li>
Internal and external applicants accepted</li><li>
Verifiable documentation of ability to work in the US</li></ul> 
Individuals who are blind or visually impaired are encouraged to apply 
TRAVIS ASSOCIATION FOR THE BLIND, A NON-PROFIT ORGANIZATION, IS AN EQUAL OPPORTUNITY EMPLOYER/AFFIRMATIVE ACTION EMPLOYER
TAB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, genetics or any other characteristic protected by law. In addition to federal law requirements, TAB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost EEO is the law. To review your rights under Equal Employment Opportunity, please.pdf</div>

IT Applications Support Technician

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader">IT Application Support Specialist</h4></div><div>
Posted On: Monday, March 9th, 2026</div></div></div><div><div>
Description</div><div>
Job Purpose:
Responsible for providing day-to-day support for hospital applications, ensuring proper functionality, resolving user incidents, and supporting system upgrades. The role ensures operational continuity of clinical and administrative applications, contributing to efficient hospital workflows and compliance with Saudi healthcare regulations and accreditation standards.<ul><li> 
 Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li> Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li> Ensure day-to-day activities are properly performed in line with policies and procedures</li><li> Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner</li><li> Align IT DevOps strategies with MOH eHealth initiatives, Vision 2030 digital healthcare goals, and CBAHI/JCI accreditation requirements.</li><li> Ensure operational excellence in IT systems to enhance hospital performance, patient safety, and service availability.</li><li> Implement IT quality assurance frameworks, policies, and procedures across all IT services.</li><li> Provide first- and second-line support for hospital applications such as EMR, HIS, LIS, RIS, ERP, and patient portals.</li><li> Troubleshoot and resolve routine application incidents in coordination with IT support teams.</li><li> Log, monitor, and update service requests and incidents using an ITSM (IT Service Management) tool.</li><li> Assist hospital staff (clinical and administrative) in system usage and application-related queries.</li><li> Participate in user training sessions and provide hands-on support during go-live periods and new releases.</li><li> Create and maintain basic user guides and support documentation.</li><li> Monitor system status and escalate unresolved complex issues to senior specialists or external vendors.</li><li> Conduct initial diagnostics and document detailed issue descriptions for escalation purposes.</li><li> Assist in regular health checks and testing of hospital applications after upgrades or patches.</li><li> Participate in user acceptance testing (UAT) during software updates or new module deployments.</li><li> Report bugs and anomalies encountered during testing to senior staff or developers.</li><li> Help validate system changes in testing and production environments.</li><li> Maintain accurate documentation of resolved issues, troubleshooting procedures, and user feedback.</li><li> Assist in generating basic reports related to application performance and support KPIs.</li></ul></div></div><div><div> 
Requirements</div><div>
2&ndash;4 years of experience in IT applications support, preferably within a hospital or healthcare setting.
Basic understanding of hospital operations, clinical workflows, and healthcare information systems (HIS, EMR, ERP).
Familiarity with MOH, CBAHI, and JCI standards applicable to IT services.
Exposure to IT Service Management systems is preferred.
Bachelor&rsquo;s degree in Computer Science, Information Technology.</div></div><div>
Languages</div></div>

IT Application Support Specialist

Jobs via eFinancialCareers

<div>
 Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office in Bahrain.
 
 
 The Head of Application Support provides bank-wide leadership and accountability for the stability, availability, resilience, and controlled change of the Bank's application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury &amp; markets, CRM, trade finance, AML/KYC &amp; sanctions, regulatory &amp; finance reporting, data platforms, and enterprise integration.
 
 
 The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the Bank, IT vendors, and Managed-Service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premise, private cloud, and public cloud platforms.
 
 
 As part of the Bank's technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.
 
 
 The Job holder is expected to modernise and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline
 
 
 
 Responsibilities of the role:
 
 
 
 The job holder will be responsible for:
 
 
 <ul>
 <li>
 Strategy and Governance
 </li>
 <li>
 Define, own and continuously evolve the Application Support strategy aligned with business objectives and the wider Group technology strategy, witch clear roadmap around Temenos and its digital ecosystem.
 </li>
 <li>
 Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.
 </li>
 <li>
 Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.
 </li>
 <li>
 Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.
 </li>
 <li>
 Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits .
 </li>
 <li>
 Application Ecosystem Management
 </li>
 <li>
 Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the Bank's core banking and digital transformation strategy.
 </li>
 <li>
 Own and drive the rationalisation and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.
 </li>
 <li>
 Ensure the application support model, service processes, and operational tooling are aligned to the Bank's technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.
 </li>
 <li>
 As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause-analysis, and durable remediation.
 </li>
 <li>
 Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.
 </li>
 <li>
 Collaboration and stakeholder management
 </li>
 <li>
 Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.
 </li>
 <li>
 Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologist to ensure seamless transition of solutions into production and sustained service quality.
 </li>
 <li>
 Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, accountability.
 </li>
 <li>
 Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.
 </li>
 <li>
 Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.
 </li>
 <li>
 Leadership and People Management
 </li>
 <li>
 Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.
 </li>
 <li>
 Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.
 </li>
 <li>
 Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data driven decision-making.
 </li>
 <li>
 Promote a culture of diversity, equality, and inclusion within the Application Support team, championship diversity initiatives and fostering a sense of belonging and respect for all team members.
 </li>
 <li>
 Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the Application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.
 
 
 
 </li>
 </ul>
 
 Areas Of Knowledge, Qualification And Experience
 
 
 
 <ul>
 <li>
 20+ years of technology, digital or/and application support experience.
 </li>
 <li>
 10+ years in a managerial and leadership role (mandatory).
 </li>
 <li>
 Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.
 </li>
 <li>
 Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.
 </li>
 <li>
 Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.
 </li>
 <li>
 Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift
 </li>
 <li>
 Bachelor's degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.
 </li>
 <li>
 Temenos banking platform (desirable) - formal training or certifications related to Temenos implementations, operations, or upgrades.
 </li>
 <li>
 Professional certifications in: IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project deliver/governance (e.g., Agile, PRICE 2, etc.).
 </li>
 <li>
 Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury &amp; markets, trade finance &amp; cash management, regulatory and finance reporting, and enterprise integration patterns.
 </li>
 <li>
 Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1-L4) support models across internal teams and managed-service providers.
 </li>
 <li>
 Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.
 </li>
 <li>
 Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.
 </li>
 <li>
 Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.
 </li>
 <li>
 Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.
 </li>
 <li>
 knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.
 </li>
 <li>
 Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight
 </li>
 <li>
 Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security &amp; data protection.
 </li>
 <li>
 Knowledge of cloud computing technologies and implementing cloud-based solutions and services.
 </li>
 <li>
 Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.
 </li>
 <li>
 Understanding of machine learning and AI frameworks and platforms; including AI-enabled operational capabilities
 </li>
 </ul>
</div>

Head of IT Application Support - Arab Banking Corporation

Bapco Energies

<div>
 
 Job Description
 
 
 
 The Head of Application Operations is responsible for the day-to-day stability, support, and continuous service improvement of enterprise business applications across all domains ERP, Upstream, Downstream, Corporate Functions, and Platforms. This role ensures the effective execution of ITIL-based application service operations processes, focusing on incident resolution, service availability, change execution, and application monitoring.
 
 
 
 Responsibilities
 
 
 
 
 Key Result Areas:
 
 
 
 <ul>
 <li>
 Application Support Management: Oversee L2/L3 support activities for all business applications, ensuring timely incident resolution, service requests handling, and application availability.
 </li>
 <li>
 Incident &amp; Problem Management: Lead the triage, resolution, root cause analysis, and documentation of application incidents and recurring problems.
 </li>
 <li>
 Change and Release Support: Execute production changes in line with ITIL controls, minimizing risk and ensuring change traceability and rollback plans.
 </li>
 <li>
 Knowledge Management: Maintain operational documentation, standard operating procedures (SOPs), and knowledge base entries for supported systems.
 </li>
 <li>
 Business Communication: Coordinate with business stakeholders on application service updates, planned outages, and escalated incidents.
 </li>
 <li>
 Collaboration with Development Teams: Provide operational inputs during development lifecycle and receive handover of newly released systems.
 </li>
 <li>
 Escalation Management &amp; Vendor Coordination: Manage escalation paths with third-party vendors and ensure adherence to support SLAs.
 </li>
 <li>
 Continuous Service Improvement: Identify recurring issues and lead initiatives to improve system reliability and user satisfaction.
 </li>
 <li>
 Team Management: Lead and mentor application support specialists, scheduling coverage, and developing operational capabilities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge Skills and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
 </li>
 <li>
 7+ years of total work experience in enterprise IT environments with at least 5 years in a lead or senior role in application support operations.
 </li>
 <li>
 Certifications: ITIL 4 Managing Professional, SAP/Oracle application certifications, Microsoft Azure/AWS/Oracle Cloud.
 </li>
 <li>
 Strong knowledge of the ITIL service operations framework (incident, problem, change, release).
 </li>
 <li>
 Extensive hands-on experience with ERP systems (e.g. SAP or Oracle) supporting finance, HR, procurement, supply chain, and plant/asset management functions.
 </li>
 <li>
 Experience with application monitoring and performance management tools (e.g., Dynatrace, AppDynamics, New Relic), including proactive performance tuning for business-critical operations.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Bapco Energies operates a portfolio spanning the entire energy value chain in the Kingdom of Bahrain. The portfolio includes wholly-owned subsidiaries and specialized operating companies. Together, these companies drive Bapco Energies' mission to power the next generation.
 
 
 
 About The Team
 
 
 
 The integrated Company leading the energy transition in the Kingdom of Bahrain, powering the next generation.
</div>

Head - Application Operations & Support

Edupoint

<div>HOURS: Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours.
JOB PURPOSE:
To provide Synergy Analytics support to all Edupoint customers.
JOB SUMMARY:
As an Analytics Application Support Specialist at Edupoint, your primary role is to provide support for all aspects of Analytics implementation, training, development, and ongoing client needs. You will assist customers with the scheduling of implementation events, enter district-specific configurations into the Analytics module, offer guidance for configuration modifications, and provide general support to customers through various channels such as email, phone, and virtual meetings.
During the implementation phase, you will play a crucial role in organizing and tracking the implementation process to ensure that all teams meet development timelines. You will also lead virtual meetings and trainings to support customers throughout the implementation and post-implementation phases.
In addition to customer support, you will provide internal support for staff professional development training and guidance. You will contribute to product development efforts by completing Edupoint Quality Assurance tests to ensure that product releases meet or exceed quality standards.
As an Analytics Application Support Specialist, it is important to adhere to and promote all Edupoint guidelines to ensure consistency and quality in the support provided to customers.
Overall, your role will involve providing functional support, organizing and tracking implementation processes, leading virtual meetings and trainings, and contributing to staff professional development and product development efforts.
JOB DUTIES:<ul><li>
Provide support to Analytics team which includes:</li><li>
Timely communication with customers</li><li>
Record &amp; track meeting notes and events</li><li>
Schedule and organize implementation events</li><li>
Configure the Analytics module setup according to district decisions</li><li>
Lead Implementation virtual meetings</li><li>
Provide Analytics support for post-implementation clients</li><li>
Provide virtual training</li><li>
Collect customer information and analyze customer needs</li><li>
Build sustainable relationships of trust through open and interactive communication</li><li>
Greet customers warmly and ascertain problem or reason for calling</li><li>
Work closely with the Synergy Analytics team to schedule implementation events and report customer satisfaction</li><li>
Work with Analytics Team and the clients to review and modify the product setup according to client needs</li><li>
Answer incoming email/phone questions from implementation customers regarding Analytics</li><li>
Attend and record project meetings with implementation and post-implementation Analytics customers</li><li>
Create specialized documentation for each customer</li><li>
Maintain competency in all areas of the application as new features are added</li><li>
Participate in the creation and maintenance of documentation and materials</li><li>
Accurately document customer interactions and publish these documents for review by the Management Team
</li><li>Lead or assist in module presentations during Edupoint Users Conference</li><li>
Plan and present virtual Analytics Webinars</li><li>
Write and execute functional and regression tests and required release documentation</li><li>
Track defects and coordinate defect/issue resolution</li><li>
Ensure QA defined policies and procedures are followed on an ongoing basis</li><li>
Retain and demonstrate application knowledge in assigned product area</li><li>
Other duties as assigned</li></ul>
JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES:
<ul><li>Knowledge:</li></ul> 
<ul><li>K-12 education knowledge preferred</li><li>
Knowledge of student information systems, electronic gradebooks, instructional management systems, assessment systems a plus</li><li>
Strong technical background and experience with Google, Office Suite, Camtasia and video editing skills are a plus</li><li>
Synergy Instructional Application knowledge preferred</li><li>Skills:
</li></ul><ul><li>Excellent listening, communication, phone, &amp; email skills</li><li>
Excellent verbal and written communication skills required</li><li>
Must possess a positive attitude, patience, focus &amp; conflict-resolution skills.</li><li>
Must be people oriented and possess organizational and problem solving skills.</li><li>
Must be flexible and able to perform a variety of duties and multi-task.</li><li>
Must have strong attention to detail, analytical and time management skills.</li><li>Ability:
</li></ul><ul><li>To work as part of a team effectively</li><li>
Ability to effectively communicate technical concepts to non-technical trainees</li></ul>
EDUCATION AND/OR EXPERIENCE:<ul><li>
Bachelor&rsquo;s degree or one to two years related experience and/or training; equivalent combination of education</li></ul>
and experience 
CERTIFICATES, LICENSES, REGISTRATIONS:<ul><li>
None</li></ul>
BENEFITS:
In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):
Medical Insurance w/Prescription Drug Coverage
Dental Insurance Vision Insurance
Generous Paid Time Off &amp; Holidays
Long Term Disability Insurance Life &amp; Accidental Death &amp; Dismemberment
Paid Maternity &amp; Paternity Leave
Bereavement Leave
Professional Development Opportunities
Onsite Flu Shots for Staff &amp; Immediate Family
Stocked Kitchen w/Healthy Snacks &amp; Drinks
TRP Carpool Program
Employee Assistance Program
Opportunities for Community Involvement
Employer and Employee Contributed Health FSA
Employee Contributed Dependent Care FSA
401K Plan w/Company Matching &amp; Immediate Vesting
Short Term Disability Insurance
Health &amp; Wellness Program
Company Sponsored Fitness Challenge
Pet Insurance
Free Parking
TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Work may require sitting for long periods of time; also stopping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Travel in the performance of duties may be required.
Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

Analytics Application Support Specialist

Diversified Gas & Oil

<div>Overview:
<div>
Diversified Gas &amp; Oil Corporation (&ldquo;DGOC&rdquo;) is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and London Stock Exchange (LSE) under the ticker symbol &ldquo;DEC&rdquo;. Diversified Gas &amp; Oil Corporation (DGOC) is an established owner and operator of producing conventional and unconventional natural gas &amp; oil wells and midstream pipelines and compression stations concentrated in the Appalachian Basin in the United States. Headquartered in Birmingham, AL, our field operations are located throughout the Appalachian Basin in the states of Tennessee, Kentucky, Virginia, West Virginia, Ohio, and Pennsylvania. In 2021, Diversified announced our expansion into our Central Regional Focus Area, which includes producing areas within Louisiana, Texas, Oklahoma, and Arkansas.</div>
Responsibilities:
<h2 class="jobSectionHeader">POSITION SUMMARY &amp; RESPONSIBILITIES:</h2><div>
We are seeking an early-career professional who enjoys solving problems, supporting applications, and working with data in an Operations Technology (OT) environment. In this role, you will support OT time-series data and the applications that make it useful&mdash;such as our Historian, Grafana dashboards, and ETL/data pipeline tools. You will learn on the job with mentorship, take ownership of tasks, and help deliver reliable insights to teams from the field to leadership.</div><h2 class="jobSectionHeader">
Special focus to be placed on:</h2><ul><li>
Direct Application Support</li><li>
Provide frontline (Tier 1) support for OT applications (Historian, Grafana, ETL scheduler/pipelines): triage tickets, investigate issues, and resolve or escalate as needed.</li><li>
Monitor key jobs, feeds, and dashboards; respond to alerts and incidents to maintain uptime and data freshness.</li><li>
Perform user administration (access requests, role changes) and small configuration updates under guidance.</li><li>
Assist with patching, release testing, change management, and user acceptance testing; document runbooks and knowledge-base articles.</li><li>
Deliver light training and how-to sessions for end users and create quick-start guides.</li><li>
Data &amp; Reporting</li><li>
Build clear, user-friendly dashboards and reports that help teams understand operational data.</li><li>
Assist in automating data flows between systems using established data pipelines.</li><li>
Help troubleshoot data issues in SCADA feeds and Historian platforms with senior guidance.</li><li>
Data Quality &amp; Transformation</li><li>
Support efforts to standardize, validate, and clean incoming data; document data definitions.</li><li>
Learn to optimize basic SQL queries and dashboards for performance and reliability.</li><li>
Identify data anomalies and design automated workflows for corrective acctions.</li><li>
Process Improvement and Automation</li><li>
Identify and document repetitive workflows.</li><li>
Work with team members to design, test and implement automation use both traditional and emerging tools.</li><li>
Collaboration &amp; Process</li><li>
Work with IT and business partners to maintain OT applications and integrations.</li><li>
Participate in change management, UAT, and rollout activities; keep stakeholders informed on status and next steps.</li><li>
Contribute to documentation of data flows, process maps, and system diagrams.</li></ul>
Qualifications:
<h2 class="jobSectionHeader">POSITION REQUIREMENTS:</h2><ul><li>
Bachelor&rsquo;s degree in Information Systems, Data Science, Engineering, or related field; relevant internships, projects, or equivalent experience welcome.</li><li>
Customer-first mindset with strong communication skills; comfortable supporting non-technical users.</li><li>
Curiosity, ownership, and a problem-solving approach; ability to juggle multiple priorities.</li><li>
Willingness to participate in occasional after-hours/on-call support and travel up to 10% for field visits and training.</li></ul><h2 class="jobSectionHeader">
Technical Foundations (preferred)</h2><ul><li>
Basic SQL (SELECT, JOIN, WHERE) with interest in learning performance tuning.</li><li>
Experience with one or more: Grafana, Power BI, Spotfire, or Plotly.</li><li>
Scripting in Python or PowerShell for light automation.</li><li>
Familiarity with databases (Postgres/Timescale, Snowflake, MSSQL) and data modeling concepts.</li><li>
Exposure to SCADA/IoT systems or time-series data and Historian tools is a plus, not required.</li><li>
Understanding of oil &amp; gas operational concepts is a plus, not required.</li></ul><div></div> 
Office Physical Requirements and Working Conditions:<ul><li>
Prolonged periods working at a desk in front of a computer.</li></ul> 
Additional Requirements:<ul><li>
Must be able to lift up to 15 pounds at a time.</li></ul></div><div></div>

OT Data Analyst & Application Support

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