it application support analyst

NiSource

<div><p>Job Description
</p><p><b>Job Summary
</b><br>
The Business Applications Analyst is responsible for providing application support with a focus on rapid response to end users. This role provides Level 1.5 support, as well as Levels 2 and 3 support when applicable and/or capable, and contributes to the delivery of minor enhancements, when required. The Business Applications Analyst will work within the NiSource Service Now tool to monitor ticket queues and to pick up and work tickets as they come in, achieving key Service Level Agreements. The Business Applications Analyst will be responsible for maintaining systems documentation in the repository of record. When the team member has significant business process knowledge, the Business Applications Analyst will be expected to support the efforts of the service providers as they work to resolve complex tickets. This team member may also be engaged part time on projects from time to time to complete various activities including analysis, testing, development, documentation. The Business Applications Analyst works under the direction of the Manager Business Support. This is a techno-functional role with technology expertise primarily required. Excellent communication and collaboration skills are required, as is a strong understanding of the functional business area.
</p><p></p><p>This role is posted as a job family: Business Application Analyst, Lead Business Application Analyst and Sr. Business Application Analyst , with placement determined by skills and experience. The position is open across the entire NiSource footprint, and we welcome candidates located within 50 miles of a hub to apply.
<br>
<br>
<b>Essential Functions<br>
</b></p><p><br>
In addition to the description above, key responsibilities and indicators of success include:
</p><ul><li><p>Monitors Service Now ticket queues and provides rapid response to end user requests for support
</p></li><li><p>Proactively identifies and works to resolve systems issues, or escalate as appropriate
</p></li><li><p>Participates in minor enhancement and project work, when required.
</p></li><li><p>Supports the development of service provider teams as they work to learn NiSource systems and processes.
</p></li><li><p>Develops and maintains relationships with key end users
</p></li><li><p>Brings technical and functional subject matter expertise to help with technology roadmap planning. This is particularly important for integrations work.
</p></li><li><p>Continues to build knowledge of your functional domain
</p></li><li><p>Fosters innovation by staying abreast of emerging application management trends and assessing their potential operational uses/value at NiSource
</p></li><li><p>Supports Service Provider and internal team achievement of Service Level Agreements
</p></li><li><p>High/improving customer satisfaction scores (business partners and end users)
</p></li><li><p>Contributes to positive teaming
</p></li><li><p>Focuses on safety
</p></li><li><p>Focuses on system stability, security, compliance
</p></li><li><p>Helps keep systems documentation up to date
</p></li><li><p>Adherence to administrative deadlines and processes
</p></li><li><p>Other activities as directed<br>
</p></li></ul><p><br>
<b>Business Applications Analyst
</b><br>
<b>Required Qualifications For Position
</b></p><ul><li><p>Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience
</p></li><li><p>1-3 years IT support experience required, or equivalent business super user role
</p></li><li><p>Developed analytical skills needed
</p></li><li><p>Attention to detail
</p></li><li><p>Ability to work independently, as well as part of a team
</p></li><li><p>Strong interpersonal and communication skills
</p></li><li><p>Some on call support required
</p></li><li><p>Strong technical and functional background in the application technology domain.<br>
</p></li></ul><p><br>
<b>Preferred Additional Qualifications for Position
</b></p><ul><li><p>Regulated utility experience
</p></li><li><p>Experience working with distributed teams
</p></li><li><p>Technical project management experience
</p></li><li><p>Some background in finance, supply chain or timekeeping functions
</p></li></ul><p></p><p><b>Senior Business App Support Analyst
</b></p><p><b>Required Qualifications For Position
</b></p><ul><li><p>Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience
</p></li><li><p>1-3 years IT support experience required, or equivalent business super user role
</p></li><li><p>Regulated utility experience
</p></li><li><p>1-3 years technical and/or functional background in the application technology domain
</p></li><li><p>Demonstrated knowledge of the fundamentals of technical project management methodologies required
</p></li><li><p>Analytical skills needed
</p></li><li><p>Attention to detail and bias for action required, as this position will help lead and guide distributed support teams
</p></li><li><p>Ability to work independently, as well as part of a team
</p></li><li><p>Strong interpersonal and communication skills (both written and verbal) required
</p></li><li><p>Some on-call support required
</p></li><li><p>Demonstrated working knowledge of LEAN/Continuous improvement fundamentals
</p></li><li><p>Familiarity with other applications: (hosting, information management, networking, etc.)<br>
</p></li></ul><p><br>
<br>
<b>Preferred Additional Qualifications for Position
</b></p><ul><li><p>Experience working with distributed teams
</p></li><li><p>Some background in finance, supply chain or timekeeping functions
</p></li></ul><p></p><p><b>Lead Business App Support Analyst
</b><br>
<b>Required Qualifications For Position
</b></p><ul><li><p>Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience
</p></li><li><p>4-6 years IT support experience required, or equivalent business super user role
</p></li><li><p>Demonstrated technical project management experience or demonstrated working knowledge of the fundamentals of project management methodologies
</p></li><li><p>4-6 years technical and/or functional background in the application technology domain
</p></li><li><p>Demonstrated experience leading teams
</p></li><li><p>Demonstrated working knowledge of LEAN/Continuous improvement fundamentals required
</p></li><li><p>Developed analytical skills needed
</p></li><li><p>Attention to detail and bias for action required, as this position will help lead and guide distributed support teams
</p></li><li><p>Strong interpersonal and communication skills (both written and verbal) required
</p></li><li><p>Some on-call support required
</p></li><li><p>Familiarity with applications (hosting, information management, networking, etc.)<br>
</p></li></ul><p><br>
<b>Preferred Additional Qualifications for Position
</b></p><ul><li><p>Experience working with distributed teams
</p></li><li><p>Agile certifications Upon Hire
</p></li><li><p>Technical certifications Upon Hire
</p></li></ul><p></p><p>This role is posted as a job family: Business Application Analyst, Lead Business Application Analyst and Sr. Business Application Analyst , with placement determined by skills and experience. The position is open across the entire NiSource footprint, and we welcome candidates located within 50 miles of a hub to apply.<br>
</p><p><br>
<b>Physical Demands
</b><br>
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
</p><p></p><p><i>As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
</i></p><p></p><p><b>Work Authorization
</b></p><p>Authorized to work in the United States without requiring sponsorship.
</p><p></p><p><b>Workplace Connection
</b><br>
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
</p><p></p><p>Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
</p><p></p><p>Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
</p><p></p><p><b>Equal Employment Opportunity
</b><br>
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
</p><p></p><p><b>By applying, you may be considered for other job opportunities.
</b></p><p></p><p><b>ADA Accommodations
</b></p><p>If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320
</p><p></p><div><div><div><div><div><div><div><div><p><b>Safety Statement
</b><br>
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
</p></div></div></div></div></div></div></div></div><p></p><p><b>E-Verify
</b></p><p>NiSource participates in the U.S. Department of Homeland Security&rsquo;s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
</p><ul><li><b>E-Verify Poster </b>(English and Spanish) E-Verify Participation Poster English and Spanish
</li><li><b>Right to Work Poster </b>(English and Spanish) If you have the right to work, don't let anyone take it away
</li></ul><p></p><p><b>Salary Range*:
</b></p>$82,200.00 - $170,300.00
<p></p><p><b><i>*The salary offered to a candidate is </i></b><b><i>based on several factors including </i></b><b><i>but not limited to </i></b><b><i>the </i></b><b><i>candidate&rsquo;s skills, job-related knowledge, and relevant experience </i></b><b><i>, as well as internal pay equity </i></b><b><i>.
</i></b></p><p></p><p><b>Posting Start Date:
</b></p>2026-02-23
<p></p><p><b>Posting End Date (if applicable):
</b></p>2026-03-06
<h1 class="jobSectionHeader"><b>Please note that the job posting will close on the day before the posting end date.</b></h1></div>

Business App Support Analyst

Fujitsu

<div><div>Job Description
<div><div><div><div>Application Support Analyst with .Net,Web Development, SSRS
</div></div></div></div><div><div><div><div>Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune
</div></div></div></div><div><div><div><div>Location Flexibility: Multiple Locations in Country
</div></div></div></div><div><div><div><div>Req Id: 5746
</div></div></div></div><div><div><div><div>Posting Start Date: 2/20/26
</div></div></div></div><div></div><div><div><div><div><p><b>Job Title </b>: Application Support Analyst with .Net,Web Development, SSRS
<br>
<b>Shift Timing: </b>8:00 PM -5:30 AM IST
<br>
<b>Location </b>: Pune, Bangalore, Chennai, Noida, Hyderabad
<br>
<b>Notice Period: </b>max 30 days joiners<br>
</p><p><br>
Job Summary:
<br>
We are seeking a skilled Application Support Analyst to provide technical support and maintenance for applications built on Microsoft technologies. The ideal candidate will have hands-on experience with .NET, Web Development, SSRS Reporting, and Microsoft SQL Server. This role involves troubleshooting, performance optimization, and collaborating with development teams to ensure seamless application functionality.
</p><p>Key Responsibilities:
<br>
&acirc;&euro;&cent; Application Support &amp; Maintenance:
<br>
o Provide Level 2/3 support for business-critical applications, ensuring minimal downtime.
<br>
o Diagnose, troubleshoot, and resolve application issues promptly.
<br>
o Monitor application performance and implement fixes or enhancements as needed.
<br>
&acirc;&euro;&cent; Integration &amp; Development Support:
<br>
o Support .Net integrations and manage message flows, orchestrations, and pipelines.
<br>
o Assist in maintaining and enhancing .NET applications and SSRS reports.
<br>
o Collaborate with developers to deploy patches, updates, and new features.
<br>
&acirc;&euro;&cent; Database &amp; Reporting:
<br>
o Manage and optimize SQL Server databases, including stored procedures and triggers.
<br>
o Design and maintain SSRS reports for business intelligence and operational needs.
<br>
&acirc;&euro;&cent; Documentation &amp; Compliance:
<br>
o Maintain accurate documentation for application configurations, troubleshooting steps, and standard operating procedures.
<br>
o Ensure compliance with security and governance standards.
<br>
&acirc;&euro;&cent; Continuous Improvement:
<br>
o Identify opportunities for AI, automation and process optimization.
<br>
o Stay updated with emerging technologies and recommend improvements.
</p><p>Required Skills &amp; Qualifications:
<br>
&acirc;&euro;&cent; Strong experience in .NET Framework support and development.
<br>
&acirc;&euro;&cent; Solid understanding of Web Development technologies (HTML, CSS, JavaScript).
<br>
&acirc;&euro;&cent; Expertise in Microsoft SQL Server and SSRS Reporting.
<br>
&acirc;&euro;&cent; Experience with AI coding and automation tools.
<br>
&acirc;&euro;&cent; Excellent problem-solving and communication skills.
</p><p>Preferred Qualifications:
<br>
&acirc;&euro;&cent; Experience with DevOps, CI/CD pipelines, and cloud deployments.
<br>
&acirc;&euro;&cent; Knowledge of ITIL processes and service management best practices.
<br>
&acirc;&euro;&cent; Exposure to performance tuning and security hardening for applications.
</p><p>Education:
<br>
&acirc;&euro;&cent; Bachelor&acirc;&euro;&trade;s degree in Computer Science, Information Technology, or related field.
</p></div></div></div></div><div><div><div><div>Relocation Supported: No
</div></div></div></div><div><div><div><div>Visa Sponsorship Approved: No</div></div></div></div></div></div><div></div>

Application Support Analyst with .Net,Web Development, SSRS

DataArt

Client: Our client is a leading global investment company dedicated to delivering innovative investment solutions. They focus on maintaining operational excellence by prioritising seamless IT service management and proactive incident resolution to minimise business impact and maintain high service quality across their applications and platforms.
<br><ul><li>Position overview: As an Application Support Analyst, you will be responsible for incident management across multiple applications. Your primary focus will be restoring normal service operations swiftly while minimising business disruption, investigating root causes, and implementing durable fixes. You will support change initiatives aligned with Change Management practices and proactively enhance support capabilities by driving automation, monitoring, trend analysis, and knowledge transfer.</li><li>
Support is provided within an 7 AM to 6 PM window on a shift basis (UK time zone), with flexibility on start times to complete an 8-hour working day.</li></ul>
<br><ul><li>Responsibilities: Ensure team services meet client requirements and SLAs</li><li>
Support management of business-critical incidents, providing accurate status and impact updates to stakeholders</li><li>
Investigate incidents and defects thoroughly, maintaining system and service integrity</li><li>
Record and update incidents in line with Incident Management Matrix and SLAs, driving timely resolution and service restoration</li><li>
Identify and escalate operational risks related to capacity and performance to avoid service degradation</li><li>
Adopt and promote ITIL and service management best practices, ensuring alignment of processes and controls</li><li>
Maintain effective support processes for software and systems across platforms with clear escalation paths</li><li>
Provide technical support and guidance to users, liaising with IT teams and vendors for complex issues</li><li>
Participate in shift and out-of-hours support rota to ensure service coverage for critical systems</li><li>
Assist with onboarding and training new team members, maintaining documentation, runbooks, and knowledge articles</li></ul>
<br><ul><li>Requirements: Recent experience with Centura, including coding and debugging</li><li>
Familiarity with SQL for investigation, reporting, and remediation</li><li>
Experience in software transition and release management, QA/UAT support, and disaster recovery planning</li><li>
Ability to produce clear technical documentation, use cases, and activity diagrams</li><li>
End-to-end support experience including incident and problem management, trend analysis, and post-incident reviews</li><li>
Degree in Computer Science or equivalent technical qualification</li><li>
Good spoken English</li></ul>
<br><ul><li>Nice to have: Familiarity with Sybase DB</li><li>
Experience within Investment Management firms with understanding of investment operations</li><li>
Familiarity with ITSM/ticketing tools and monitoring platforms</li></ul>

Application Support Analyst with Centura (Gupta) experience

Jefferson County Colorado

<div></div><div><div>Job Posting Closes at 11:59PM on:</div>
03/03/26<div>
Division:</div>
Assessor Division<div>
Management Level:</div>
Individual Contributor<div>
Scheduled Weekly Hours:</div>
40<div>
Benefit Eligibility:</div>
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.<div></div><div>
Description:</div><div>
The IT Support Specialist III &ndash; Assessor&rsquo;s Office performs specialized, complex IT technical support, customer service, and desktop support functions. Answers questions, identifies root causes, and resolves computer problems in person, via telephone, or electronically. Provides assistance in the use of computer hardware, software, and online applications. Identifies and implements improvements to IT support processes and procedures.</div><div></div><div>
Work includes various tasks involving data analysis, data entry, verification, and complex administrative business process support. Tasks focus on processes within the office&rsquo;s software application and the use of Excel, SQL, SSRS, and Crystal for querying and reporting. Provides customer service and information to the public and other county departments, as needed.</div><div></div><div>
SCHEDULE:</div><div>
This position will be Monday-Thursday and requires in-office support, 7:00 AM &ndash; 5:00 PM.</div><div></div><div>
COMPENSATION:</div><div>
Hiring Range: $30.37&ndash;$34.17 USD Hourly</div><div>
Compensation will be determined based on education, experience, and skills.</div><div></div><div>
BENEFITS:</div><div>
Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance, paid time off and holidays including a starting bank of 40 hours of PTO for new hires, retirement matching, wellness programs, tuition reimbursement and more. For more information,<div></div> for our Total Rewards summary.</div><div></div><div>
ESSENTIAL DUTIES:</div><ul><li>
Develops and utilizes Excel, SQL, SSRS and Crystal reporting services to create, extract, analyze, and manipulate data for reporting, quality assurance, and decision-making support. Review and validate data for accuracy and compliance with external reporting requirements (tax roll, notices, abstract), performing QA/testing, data correction, and assessment software troubleshooting, upgrades, patches, and fixes.</li><li>
Answer user inquiries regarding computer software or hardware operations; diagnose, troubleshoot, and resolve technical problems. Determine root causes of complex hardware and software issues, conduct diagnostics, and provide feedback and instructions to users. Escalate issues to subject matter experts or vendors as appropriate.</li><li>
Performs computer systems administration and support tasks, including installation, configuration, and maintenance of PC hardware, operating systems, software, peripherals, mobile devices, audiovisual systems, and online applications, including support within a networked enterprise environment.</li><li>
Maintains records of data communications, issues, remedial actions, and installation activities.</li><li>
Develops training materials and procedures and train users and team members on hardware, software, and business processes. Maintains and expands technical knowledge through ongoing training.</li><li>
Confer with staff, users, and management to establish requirements for new or modified systems. Identify and implement improvements to IT support processes and procedures.</li><li>
Conduct office automation feasibility studies, including workflow analysis, space design or cost comparison analysis.</li><li>
Maintain and build knowledge and skills on new business and technology trends that affect the business environment.</li><li>
Applies and supports digital accessibility standards for web content.</li><li>
Performs business process support, including document processing, mail merges, scanning solutions, secure file handling, and technical/application support for internal staff and external users.</li><li>
Other duties and responsibilities as assigned.</li></ul><div></div><div>
QUALIFICATIONS:</div><div>
Research shows that women and other underrepresented and historically marginalized groups tend to only when they check every box in the posting. If you are reading this and hesitating to click &ldquo;&rdquo; for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.</div><div></div><div>
Minimum Qualifications:</div><ul><li>
3 years of work-related experience in IT support, network support, administrative support, and data support.</li><li>
Bachelor&rsquo;s degree in computer science, information technology, or related field.</li><li>
Note an equivalent combination of education and experience is acceptable.</li></ul><div></div><div>
Preferred Working Knowledge, Skills and Abilities:</div><ul><li>
3 years plus HDI Help Desk Analyst and/or Systems Administration experience.</li><li>
3 years plus hands-on hardware support experience.</li><li>
Asset management experience.</li><li>
IT Ticketing system experience.</li><li>
Proficient in using Microsoft Office Suite.</li><li>
Ability to articulate clearly and effectively to varying levels of customer.</li><li>
Experience with digital accessibility standards.</li><li>
Strong written and verbal communication.</li><li>
Work independently and as part of a project team.</li><li>
Hands-on experience in SQL, SSRS and Crystal.</li><li>
Experience supporting enterprise or line of business applications.</li><li>
Proficient in Microsoft Excel to calculate, analyze, track and review data.</li></ul><div></div><div>
ADDITIONAL JOB INFORMATION:</div><div>
Accommodations Statement: We encourage people with disabilities to and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact <div>careertalent@jeffco.us</div>. This contact is for accommodation requests only and cannot provide application status updates.</div><div></div><ul><li>
Criminal History and MVR Background Checks are required for every position.</li><li>
A valid Colorado driver&rsquo;s license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.</li><li>
Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.</li>
Current Jefferson County employees must<li> through their employee profile in Workday.</li><li>
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</li></ul><div></div><div>
APPLICATION:</div><div>
Qualified applicants are encouraged to immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to now: <div>Jefferson County Colorado Career Opportunities</div></div><div></div><div>
A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your <div>candidate portal</div><div>.</div></div><div></div><div>
For more details on the recruitment process, please visit: <div>https://www.jeffco.us/1860/FAQs</div></div><div></div><div>
Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or <div>CareerTalent@Jeffco.us</div></div><div></div><div>
Education:</div><div>
Experience:</div>
Work Experience: Minimum three years<div></div><div>
Certifications:</div><div>
Languages:</div><div>
Category:</div>
Information Technology Services</div>

IT Support Specialist III - Assessor's Office

City of Fort Collins

<div><b>POSITION TITLE:</b> Analyst II, Apps Software (Police Services) (Full-Time Regular) (Classified)<br>
<b>REQUISITION #:</b> req8350
<br>
<b>DEPARTMENT:</b> Information Technology
<br>
<b>LOCATION:</b> POLICE BUILDING
<br>
<b>BENEFIT CATEGORY:</b> Classified (Non-CBU) Classified Employee Benefit Highlights<br>
<b>EMPLOYMENT TYPE:</b> Full-Time Regular
<br>
<b>FLSA STATUS:</b> Exempt
<br>
<b>ANNUAL SALARY RANGE:</b> $76,745.00 - 127,908.00 (Salaries are paid biweekly)<br>
<b>ANNUAL ANTICIPATED HIRING RANGE:</b> $90,000.00 - 111,000.00 (Salaries are paid biweekly)<br>
<b>SELECTION PROCESS: </b>Application deadline is <b>3:00 p.m. MT </b><b>on 3/9/2026</b>.<div></div>
The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.
<br>
<br>
<ul><li><b>Background check and Motor vehicle report required </b>(Background checks are considered in relation to the responsibilities and requirements of the position)</li></ul><b>
</b><br>
<i>While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.</i>
<div></div><p><b><i>Why Work For the City of Fort Collins?</i></b>
</p><ul><li>Medical, dental, vision (for self, spouse, domestic partner, children) &ndash; eligible on the 1st of the month following date of hire
</li><li>Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
</li><li>Retirement + company contributions &ndash; after 6 month probation period and immediate vesting
</li><li>Flexible spending: Medical expenses FSA, dependent FSA or both
</li><li>Employee Assistance Program: counseling, legal, financial assistance
</li><li>Life insurance, short-term and long-term disability
</li><li>Wellness program, workout facilities
</li><li>Employee/family onsite health clinic
</li><li>Learning and development opportunities at all levels in the organization with opportunities for career mobility
</li><li>Collaborative work environment</li></ul><br>
<p></p>
<div></div>
<p><b>Job Summary</b></p><p>
The City of Fort Collins is looking for a versatile technology professional to fill an Analyst II, Applications Software (Police Services) position. As a member of a dynamic support team, you'll manage a very diverse array of systems and applications based on the needs of our Police Services unit. Engagement with multiple departments, including the central IT team and Larimer County agencies, includes maintaining positive working relationships with key sponsors and stakeholders.<br>
<br>
This role cultivates opportunities for innovation, devising or modifying technology options to solve problems while you utilize your project management and documentation skills to provide key deliverables. The successful candidate will have demonstrated knowledge of Windows-based operating systems and applications, a multitude of hardware, Crystal Reports/PowerBI, and experience providing general server and application support. In addition, the successful candidate will possess strong-to-superior analytical and problem-solving skills, excellent communication skills, and will have the proven ability to establish effective working relationships with customers, co-workers, and vendors.<br>
<br>
The ideal candidate will be familiar with Public Safety technology, and business practices and have experience supporting Computer Aided Dispatch and Records Management Systems. Three to five years of related experience is expected; or an equivalent combination of experience and education in computer science, CIS, or a related field. The Analyst II position has a standard Monday - Friday schedule with an on-call rotation that will alternate weekly. The initial onboarding and training period will be mostly in-person; after several months, it will evolve to allow for about one day of remote work per week.</p><p><b><br>
Essential Duties and Responsibilities</b></p><p>
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.</p><ul><li>
Participate in new software system projects providing technical support and consultation.</li><li>
Perform gap analysis and recommendations on Commercial Off-the-Shelf software products.</li><li>
Support, maintain, and enhance CAD, RMS, and other mission-critical applications</li><li>
Implement system upgrades, integrations, APIs, configuration changes and data feeds</li><li>
Troubleshoot complex incidents and resolve data integrity issues across applications and databases</li><li>
Diagnosing incidents and enhancement requests while developing effective solutions</li><li>
Implement updates using source/object code, APIs, and data feeds</li><li>
Analyze database schemas and resolving data integrity issues</li><li>
Testing system upgrades and supporting User Acceptance Testing (UAT)</li><li>
Creating clear, user-friendly documentation for both technical and business audiences and providing user training and documentation</li><li>
Identifying opportunities for LEAN process improvement</li><li>
Supporting enterprise reporting tools such as Crystal Reports, SSRS, and PowerBI</li><li>
Maintaining application servers that support critical City functions</li><li>
Coordinating with vendors, reviewing contracts and statements of work, and ensuring quality delivery</li><li>
May ensure compliance with CJIS Security Policy, state reporting standards, and criminal justice data exchange requirements.</li></ul><p><b>
Management Responsibilities</b></p><p>
No</p>
<div></div><p><b>City Competencies</b></p><ul><li>
Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.</li><li>
Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.</li><li>
A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.</li><li>
A desire and ability to utilize digital tools for organizational information, individual, and teamwork.</li></ul><p><b>
Required Knowledge Skills and Abilities</b></p><ul><li>
Ability to communicate effectively both orally and in writing to convey complex technical information in an understandable manner.</li><li>
Experience in creating and delivering training and presentations to customers, peers, and upper management both formally and informally.</li><li>
Effectively communicate recommendations to business partners including gap analysis, security and business risks, and costs.</li><li>
Follow industry best practices in architecture and modeling to produce high-performing solutions that are usable, reliable, maintainable, and secure.</li><li>
Advanced proficiency in Office 365 or Microsoft Office 2016 products including Microsoft Word and PowerPoint for communications and presentations, and particularly Excel for analytics including graphs, charting, pivot tables, and basic statistical functions.</li><li>
Intermediate to advanced programming skills in .NET C# or VB, Python, and SQL coupled with knowledge and experience in relational databases.</li><li>
Intermediate to advanced enterprise report writer skills using such applications as Crystal Reports or SSRS.</li><li>
Knowledge and experience with web-based applications and Cloud technology; SaaS, IaaS, PaaS, etc.</li><li>
Ability to manage outside vendors including reviewing contracts and statements of work, submitting change requests, reviewing work invoices, and acting as liaison to the business partner prioritizing work and providing oversight.</li></ul><p><b>
Required Qualifications</b></p><p></p><div><div><div><b>
MINIMUM</b></div><div><b> PREFERRED</b></div></div><br>
<div><div>
College degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees</div><div> Bachelor's degree in computer science, CIS, or related field from an accredited college or university</div></div></div><br>
<p><b>Experience Requirements</b></p><ul><li>
Three years of related experience; or equivalent combination of education and experience</li></ul><p>
At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.</p><p><b><br>
.</b></p><p>
Analyst II, Apps Software</p><div></div>
<div></div>The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.<br>
<br>
<b>Notice Regarding Medical and/or Recreational Marijuana Use</b><br>
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.
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The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee&rsquo;s protected status, or any behavior that violates this policy.<br>
<br>
Consistent with the City&rsquo;s respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law.<br>
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The City is committed to providing a healthy and safe work environment. In addition to the City&rsquo;s commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.
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Note: Some information in your application may be public information under the Colorado Open Records Act.</div>

Analyst II, Apps Software (Police Services)

Citi

<div><p>The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.</li><li>
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.</li><li>
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.</li><li>
Act as a liaison between users/traders, interfacing internal technology groups and vendors</li><li>
Participates in disaster recovery testing</li><li>
Participate in application releases, from development, testing and deployment into production.</li><li>
perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.</li><li>
Considers implications of the application of technology to the current environment.</li><li>
Analyzes applications to identify risks, vulnerabilities and security issues.</li><li>
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.</li><li>
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>
Exchanges ideas and information</li><li>
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>
Performs other duties and functions as assigned in a concise and logical manner.</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b>
Qualifications:</b></p><p></p><ul><li>
5+ years experience</li><li>
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.</li><li>
Strong experience in Unix shell scripting and writing DB queries</li><li>
Exposure to various scheduling and monitoring tools</li><li>
Banking domain is a plus</li><li>
Participation in some process improvements.</li><li>
Previous experience or interest in standardization of procedures and practices.</li><li>
Basic Business knowledge/ understanding of financial markets and products.</li><li>
Knowledge/ experience of problem Management Tools.</li><li>
Understands of how own sub-function integrates within the function and commercial awareness</li><li>
Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence</li><li>
Good customer service, communication and interpersonal skills</li><li>
Good knowledge of the business and its technology strategy</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li><li>
Knowledge of issue tracking and reporting using tools</li><li>
Good all-round team member</li><li>
Effectively share information with other support team members and with other technology teams</li><li>
Ability to plan and organize workload</li><li>
Ability to communicate appropriately to relevant stakeholder</li></ul><p><b>
Education:</b></p><p></p><ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Technology<p>
-</p><p><b>
Job Family:</b></p>
Applications Support<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Applications Support Intermediate Analyst

Apex Group

<div><div>The Apex Group was established in Bermuda in 2003 and is now one of the world&rsquo;s largest fund administration and middle office solutions providers.</div><div></div><div>
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.</div><div></div><div>
That&rsquo;s why, at Apex Group, we will do more than simply &lsquo;empower&rsquo; you. We will work to supercharge your unique skills and experience.</div><div></div><div>
Take the lead and we&rsquo;ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.</div><div></div><div>
For our business, for clients, and for you</div><div></div><div>
Application Support Analyst</div><div></div><div>
Role Location:</div><div>
Department: Information Technology</div><div>
Employment Type: Permanent</div><div></div><div>
The Role &amp; Key Responsibilities:</div><div>
You will be working within our Transfer Agency Product Technology team to provide 2nd &amp; 3rd line support on the applications and ancillary systems used to deliver the Product.</div><div>
The role will involve working with stakeholders, scrum masters, other technology departments and team leaders within an Agile model to deliver project work.</div><ul><li>
Answer service requests &amp; incidents within agreed SLAs</li><li>
Deliver project work assigned to you within the DevOps board</li><li>
Prioritization of daily tasks based on users&rsquo; needs</li><li>
Work with the Scrum Master to break down project work and schedule it into the appropriate sprint</li><li>
Take part in all Agile ceremonies.</li><li>
Be a subject matter expert on the applications you support, their environment and integrations and provide guidance to business users</li><li>
Participate in the preparation and provision of audit evidence.</li><li>
Vendor management and communication</li><li>
Perform user training</li><li>
Write guides and produce documentation</li><li>
Any other duties in the scope of the role that the company requires.</li><li>
Collaborate with teammates from across the Group</li></ul><div></div><div>
Skills Required:</div><ul><li>
Knowledge of ITIL desirable</li><li>
Knowledge of Agile delivery methodologies desirable</li><li>
1 &ndash; 3 years&rsquo; experience in a support role</li><li>
Knowledge of databases and SQL desirable</li><li>
Financial knowledge a plus, especially Transfer Agency / Registry, AML, Fund Administration or Accounting</li><li>
Knowledge of Purefunds, Mantra, TCube, Paxus or Efront would be advantageous</li><li>
Uncompromising level of personal integrity</li><li>
Good analytical and problem-solving skills</li><li>
Motivated and driven</li></ul><div></div><div>
What you will get in return:</div><ul><li>
A genuinely unique opportunity to be part of an expanding large global business</li><li>
A positive and dynamic work environment</li><li>
On the job training</li><li>
Possibility for advancement</li><li>
Competitive salary and additional benefits</li><li>
Full time role</li></ul><div></div><div>
Additional information:</div><div>
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.</div><div>
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</div><div>
For more information on our commitment to Corporate Social Responsibility (CSR) please visit <div>https://theapexgroup.com/csr-policy/</div></div><div></div><div>
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</div></div><div></div>

Application Support Analyst

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