it application support analyst

Amerita

<div>Our Company:
<div>
Amerita</div><div></div>
Overview:
<div>
The Application Support Analyst is responsible for the support, configuration, and ongoing optimization of clinical and pharmacy application functionality used within the Home Infusion business. This role serves as an IT liaison between clinical, pharmacy, and operational stakeholders and third-party application vendors. The analyst ensures system stability, supports new functionality, and partners with end-user subject matter experts (SMEs) to deliver reliable, compliant, and efficient clinical application solutions. The analyst will also work closely with data engineers and Power BI developers to resolve data quality issues.</div><div></div><div> 
We Offer:</div><ul><li>Medical, Dental &amp; Vision Benefits plus, HSA &amp; FSA Savings Accounts</li><li>Supplemental Coverage &ndash; Accident, Critical Illness and Hospital Indemnity Insurance</li><li>401(k) Retirement Plan</li><li>Company paid Life and AD&amp;D Insurance, Short-Term and Long-Term Disability</li><li>Employee Discounts</li><li>Tuition Reimbursement</li><li>Paid Time Off &amp; Holidays</li></ul>
Responsibilities:
<ul><li>Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li><li>
Troubleshoots application issues, perform root-cause analysis, and coordinate resolution with vendors, internal IT teams, and end-users</li><li>
Manages application upgrades, patches, and releases, including impact analysis, test planning, execution, and post-release validation</li><li>
Partners with clinical, pharmacy, and operational SMEs to gather requirements, evaluate new functionality, and support application enhancements and customizations</li><li>
Acts as a liaison between the business and vendors to review system capabilities, request enhancements, and track issue resolution</li><li>
Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems</li><li>
Develops and maintains application documentation, including configuration details, support procedures, and release notes</li><li>
Participates in change management activities to ensure smooth adoption of new features and system updates</li><li>
Identifies and investigates data quality issues, partnering with technical teams to resolve discrepancies and improve data reliability</li><li>
Ensures applications are supported in alignment with regulatory, compliance, and security requirements relevant to pharmacy and clinical operations</li><li>
Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Information Systems, Healthcare Informatics, Pharmacy, Nursing, or an equivalent education and work experience.</li><li>
3&ndash;6 years of experience supporting healthcare, clinical, or pharmacy applications in an IT application support or analyst role.</li><li>
Hands-on experience supporting third-party/vendor-hosted applications, including system administration, configuration, troubleshooting, and vendor coordination.</li><li>
Experience working with clinical and/or pharmacy workflows; Home Infusion experience strongly preferred.</li><li>
Strong knowledge of clinical and/or pharmacy application support practices, including administration, configuration, troubleshooting, and ongoing maintenance</li><li>
Working knowledge of pharmacy and clinical operations, with the ability to understand and support Home Infusion workflows.</li><li>
Ability to analyze application issues, identify root causes, and coordinate resolution across vendors, internal IT teams, and business SMEs.</li><li>
Experience supporting application release management activities, including impact assessment, test planning, execution, and post-release validation.</li><li>
Ability to translate clinical and operational requirements into technical solutions and system configurations.</li><li>
Percentage of Travel: 0-20%</li><li>
Driving Position: No</li></ul><div>
**To peform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**</div>
About our Line of Business: Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Salary Range: USD $75,000.00 - $95,000.00 / Year</div>

Applications Support Analyst

Pop-Up Talent

<div>
 
 
 Application Support Analyst
 
 
 
 New York, NY 10166
 
 
 
 
 
 We are seeking an
 
 Application Support Analyst
 
 to join our IT team supporting the
 
 Metals and Energy business
 
 . This will require collaboration with cross-functional teams to ensure smooth application operations. The role requires diligence in maintaining technical documentation and the willingness to participate in knowledge sharing to maximize team understanding and efficiency.
 
 
 
 
 
 You will play a key role in
 
 maintaining application stability, improving processes, supporting system releases, and assisting users across the trading environment.
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Provide technical support for trading applications including trade capture, market data, risk, and settlement systems
 </li>
 <li>
 Troubleshoot and resolve system issues in real-time to minimize trading disruptions
 </li>
 <li>
 Monitor applications and batch processes to ensure optimal performance
 </li>
 <li>
 Manage incident tickets and maintain technical documentation
 </li>
 <li>
 Support electronic trading systems, user access management, and trading platform connectivity
 </li>
 <li>
 Provide production support for market data platforms and vendor systems (e.g., Bloomberg, Refinitiv)
 </li>
 <li>
 Assist with system upgrades, releases, and testing activities
 </li>
 <li>
 Collaborate with IT Development and business teams to improve and automate processes
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 At least 3+ years of experience in application or technical support, preferably within financial services or trading environments
 </li>
 <li>
 Proficiency in SQL (Oracle or MS SQL Server), scripting languages (PowerShell or Python), and Windows infrastructure
 </li>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Ability to work in a fast-paced, high-pressure environment
 </li>
 <li>
 Familiarity with trading systems (Openlink, FIX, Trayport, TT) is beneficial but not required
 </li>
 </ul>
 
 
 
 
 
 We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
 
 
 
 
 
 req26-00135
 
</div>

Application Support Analyst

Gibraltar Technologies LLC

<div>
 
 Title - Application Support Analyst&nbsp;&nbsp;
 
 
 Year of experience - 8+ years
 
 
 
 Location - Qatar&nbsp;
 
 
 
 
 Locally Available in Qatar
 
 
 
 
 Duration -Long term&nbsp;
 
 
 
 
 
 
 Qualifications
 
 
 Must have bachelor's degree in IT or related major
 
 
 
 
 
 Minimum Experience:
 
 
 Minimum 8-12 years of progressive experience within application support/IT operations organizations
 
 
 
 
 
 Certifications:
 
 
 Oracle and Microsoft certifications in relevant fields
 
 
 
 
 
 ITIL foundation certification (preferred)
 
 
 Azure fundamentals / Cloud certification is an advantage.
 
 
 
 
 
 Job Specific Skills:
 
 
 Ability to communicate and work with technical and non technical Audience
 
 
 Sound analytical skills with the ability to successfully troubleshoot and solve problem
 
 
 Ability to Perform ad-hoc task and analysis for the support team as needed
 
 
 Contribute to writing SQL, PLSQL, JAVA .NET code and tools to assist Level 1
 
 
 support to diagnose and resolve incidents
 
 
 Should be able to meet SLAs.
 
 
 
 Interested candidates please share the CV to
 
 careers@gt.enterprises
 
 or WhatsApp +974 3340 7417, mentioning the position you are applying.
 
 
</div>

NISA Investment Advisors, L.L.C.

<div>Overview:
<div>
NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $295 billion in fixed income and equity securities and over $167 billion in derivative notional value. We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.</div>
Responsibilities:
<div>
The Support Analyst will work as part of the IT Application Support team. Primary responsibilities include solving production impacting issues critical to daily processing for the firm and driving for root cause analysis. Other responsibilities may include analysis of business use cases, designing, building, and maintaining customized business applications or processes, enterprise integration, and workflow management solutions. The Support Analyst will work closely with other team members in a cross-functional team.
</div><ul><li>Provides escalated production support and communication to end users and other members of the IT team to support daily processing for the firm
</li><li>Drive for root cause analysis to reduce overall support volume and provide documentation for cross-training throughout the team
</li><li>Ability to review, analyze, and evaluate business use cases and current business processes and develop scalable solutions utilizing workflow and integration patterns
</li><li>Creating and maintaining internal support documentation related to processes under the team&rsquo;s responsibility</li><li>
Availability for on-call support as part of weekly rotation</li></ul>
Qualifications:
<ul><li>A Bachelor&rsquo;s Degree in Computer Science or a related field or relevant work experience required</li><li>
Excellent problem solving and troubleshooting skills
</li><li>Proficient knowledge of relational databases and SQL</li><li>
Strong written and verbal communication skills with the ability to interact and correspond with internal clients and business teams
</li><li>Motivated self-starter with the ability to learn new skills rapidly
</li><li>Demonstrated ability to be flexible with changing priorities and requirements
</li><li>Ability to manage multiple tasks and deadlines with limited supervision
</li><li>Familiarity with runbook-oriented support and creating/maintaining knowledge documentation</li><li>
Working knowledge of basic financial instruments and markets preferred. Previous professional experience in the financial services sector is a plus</li></ul><div>
NISA&rsquo;s culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.</div><div></div><div> 
NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</div></div>

Support Analyst, Information Technology

RWJBarnabas Health

<div>Req #: 0000246230
 
Category: Information Technology and Systems / Clinical Informatics
 
Status: Full-Time
 
Shift: Day
 
Facility: RWJBarnabas Health Corporate Services
 
Department: IT&amp;S Service Applications
 
Pay Range: $26.25 - $37.07 per hour
 
<div><div>Location:
</div><div>95 Old Short Hills Road, West Orange, NJ 07052</div> 
</div> 
<div>Job Title: IT Support Analyst I
Location: SBC Corporation
Department Name: IT&amp;S Service Applications
Req #: 0000246230
Status: Hourly
Shift: Day
Pay Range: $26.25 - $37.07 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The IT Support Analyst I plays a key role in supporting and maintaining RWJBarnabas Health users, systems, and infrastructure. This position is responsible for coordinating, troubleshooting, and fulfilling incidents and service requests through established service management processes while adhering to all organizational policies and procedures,
The analyst must consistently represent the organization in a professional, positive, and enthusiastic manner by delivering exceptional customer service and supporting the company's mission and vision. 
Qualifications:
Bachelor&rsquo;s degree in computer science, Information Systems, Business Administration or related field preferred. Experience in healthcare field is helpful but not required. Industry certifications preferred (Microsoft, CompTIA, HDI).
At least 1-2 years of experience supporting large organizations in a customer support role.
Must have strong customer service and excellent communication skills.
Must have experience using ITSM tools such as ServiceNow, Remedy, Ivanti, etc. 
Responsibilities<ul><li>
Customer Support &amp; Issue Resolution</li><li>
Respond to customer issues and service requests submitted through the service portal and live chat within established timeframes and service-level expectations.</li></ul> 
<ul><li>
Provide first&acirc;&euro;&lsquo;level technical support for computer hardware, software, mobile devices, telecom, and basic networking issues.</li><li>
Prioritize and resolve problems by following established priority guidelines, ensuring all assignments are completed accurately, promptly, and within SLA commitments.</li><li>
Technical Troubleshooting &amp; Escalation</li><li>
Perform initial diagnosis, troubleshooting, and resolution of routine technical issues using documented procedures and knowledge articles.</li></ul> 
<ul><li>
Collaborate with senior analysts and cross&acirc;&euro;&lsquo;functional teams to escalate and resolve complex or high&acirc;&euro;&lsquo;impact technical problems.</li><li>
Maintain awareness of system changes, new technologies, and best practices to improve troubleshooting effectiveness.</li><li>
Documentation &amp; Ticket Management</li><li>
Document all customer interactions, including symptoms, troubleshooting steps, solutions, and recommendations, in the ITSM ticketing system.</li><li>
Provide timely updates on ticket status to ensure customers and team members remain informed throughout the resolution process.</li></ul> 
<ul><li>
Consistently meet key performance metrics such as ticket volume, SLA compliance, and mean time to resolve.</li></ul> 
<ul><li>
Compliance, Security, &amp; Quality Standards</li><li>
Ensure all support activities comply with company policies, procedures, and applicable security and privacy regulations.</li></ul> 
<ul><li>
Follow established workflows, escalation paths, and quality standards to maintain consistency and reliability in service delivery.</li></ul> 
<ul><li>
Protect sensitive information by adhering to data handling, access control, and confidentiality requirements.</li></ul> 
<ul><li>
 Collaboration, Professional Growth &amp; Additional Responsibilities</li><li>
Work closely with peers, senior analysts, and other IT teams to support shared goals and improve overall service quality.</li></ul> 
<ul><li>
Participate in ongoing training to stay current with system updates, organizational changes, and industry trends.</li></ul> 
<ul><li>
Perform additional duties and responsibilities as assigned by management to support departmental operations.</li></ul> 
Perform other duties as assigned 
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees&rsquo; physical, emotional, social, and financial health. 
<ul><li>
Paid Time Off (PTO)
</li><li>Medical and Prescription Drug Insurance</li><li>
Dental and Vision Insurance</li><li>
Retirement Plans</li><li>
Short &amp; Long Term Disability</li><li>
Life &amp; Accidental Death Insurance</li><li>
Tuition Reimbursement</li><li>
Health Care/Dependent Care Flexible Spending Accounts</li><li>
Wellness Programs</li><li>
Voluntary Benefits (e.g., Pet Insurance)</li><li>
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!</li></ul> 
Choosing RWJBarnabas Health! 
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey&mdash;whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. 
Equal Opportunity Employer 
#LI-KS1</div> 

 
RWJBarnabas Health is an Equal Opportunity Employer</div>

IT Support Analyst I

loanDepot

<div>Position Summary:<div>
The Application Support Analyst will be responsible for the day-to-day support of loanDepot&rsquo;s critical applications. This individual will be responsible for supporting Microsoft and Mortgage Servicing apps, along with SharePoint, Dynamics and Power Apps.</div>
Responsibilities:<ul><li>
Intermediate skills in advanced Microsoft tool such as Dynamics 365 CRM, Salesforce, MS Power Apps, MS Power Workflow, MS SQL and Azure Log Analytics.</li><li>
Intermediate ability to query logs using Dynatrace and Kibana tools.</li><li>
Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.</li><li>
Effective organizational and time management skills.</li><li>
Exceptional verbal, written and interpersonal communication skills.</li><li>
Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.</li><li>
Ability to organize and prioritize work schedules on a short-term and long-term basis.</li><li>
Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.</li><li>
Ability to work with little to no supervision while performing duties.</li><li>
Ability to participate in the off-hours on-call rotation.</li><li>
Work with vendor support teams to identify the root cause and resolve issues.</li></ul>
Requirements:<ul><li>
Bachelor&rsquo;s Degree preferred, or three (3) + years&rsquo; experience working in a similar field.</li><li>
Experience in the Mortgage origination and/or servicing industry preferred.</li><li>
Experience with SQL (basic read, update &amp; insert scripting), SQL Management Studio (read, update, insert, and delete scripts), and PowerShell ++ required.</li><li>
Minimum of three (3) + years with the following technologies preferred:</li><li><ul><li>
SharePoint on Prem and Cloud experience</li><li>
Microsoft Office 365 (Visio &amp; Project a plus)</li><li>
Active Directory &ndash; OnPrem and Azure</li><li>
Ability to read and modify XML&rsquo;s/JSON</li><li>
Black Matter Technologies \ ICE LOS (Empower)</li><li>
Loan Servicing Support Experience</li></ul></li><li>
Experience supporting applications developed in Angular, React, MS technologies is preferred.</li></ul>
Why work for #teamloanDepot:<ul><li>
Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.</li><li>
Work with other passionate, purposeful and customer-centric people.</li><li>
Extensive internal growth and professional development opportunities including tuition reimbursement.</li><li>
Comprehensive benefits package including Medical/Dental/Vision.</li><li>
Wellness program to support both mental and physical health.</li><li>
Generous paid time off for both exempt and non-exempt positions.</li></ul>
About loanDepot:<div>
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. 
 
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is $25.96-$38.94 per hour and will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location. 
 
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div>

PROZ TECHNOLOGIES

Application L1 Support EngineerHello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Application L1 Support Engineer is responsible for providing first-level support for business applications, ensuring timely resolution of user issues and maintaining optimal system performance. The role focuses on handling tickets, monitoring application health, and ensuring quick response times to minimize business impact. The engineer will work closely with L2/L3 teams to escalate complex issues and ensure smooth application operations.DUTIES &amp; RESPONSIBILITIES<ul><li>Provide first-level (L1) support for applications and end users</li><li>Monitor application performance and ensure system availability</li><li>Log, track, and manage incidents using ticketing tools</li><li>Ensure timely response and resolution in line with SLAs</li><li>Perform initial troubleshooting and issue diagnosis</li><li>Escalate complex issues to L2/L3 support teams when required</li><li>Follow ITSM processes including Incident and Service Request Management</li><li>Maintain accurate documentation of issues and resolutions</li><li>Communicate effectively with users regarding issue status and updates</li><li>Support routine checks, monitoring, and basic maintenance activities</li></ul>SKILLS &amp; ABILITIES<ul><li>Basic knowledge of application support and troubleshooting</li><li>Hands-on experience with ticketing tools (ServiceNow, Jira, etc.)</li><li>Understanding of ITIL-based support processes</li><li>Good communication and user-handling skills</li><li>Ability to work in a fast-paced support environment</li><li>Strong attention to detail and problem-solving mindset</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 4+ years of experience in Application Support / IT Support</li><li>Experience in handling L1 support activities in enterprise environments</li><li>Familiarity with application monitoring and incident handling</li><li>Exposure to multi-application environments is an advantage</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Foundation (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong communication and interpersonal skills</li><li>Ability to handle users professionally and patiently</li><li>Quick learner with a proactive attitude</li><li>Ability to work under pressure and manage multiple tickets</li><li>Strong sense of ownership and responsibility</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR10,000.00 - QAR12,000.00 per monthWork Location: In person

Application L1 Support Engineer

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