it application support analyst

Home Solutions (Sabdulla)

Job Title: Application Support Analyst Department: IT Salary: Market Competitive Location: Korangi, Industrial Area, karachiWe are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.Job Description:&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning Application Support Analyst in the subject line.Job Type: Full-timeWork Location: In person

Application Support Analyst

M squared

<div>
 
 
 Purpose:
 
 
 
 Application Support Analyst will be responsible for supporting, maintaining, and enhancing the company&rsquo;s Odoo systems and related applications. The role involves troubleshooting, user support, collaboration with IT teams and vendors, and ensuring smooth system performance. The ideal candidate should have a strong background in ERP systems, preferably within the real estate market, and excellent organizational and communication skills.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Troubleshoot and resolve technical issues or queries related to Odoo systems.
 </li>
 <li>
 Collaborate with IT team and stakeholders to ensure smooth integration and operation of Odoo systems with other applications and platforms.
 </li>
 <li>
 Communicate with the software vendor to report bugs, request enhancements, or escalate critical issues.
 </li>
 <li>
 Provide training and guidance to company users on effective and efficient use of Odoo systems.
 </li>
 <li>
 Ensure day-to-day delivery and performance of ERP and non-ERP applications and services (internally and through 3rd party), driving continuous improvement and control.
 </li>
 <li>
 Document and update procedures, manuals, and best practices for the Odoo system.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science, Business/Administration, Information Systems, or related field.
 </li>
 <li>
 3+ years of experience working with Odoo and other ERP systems, preferably in the real estate industry.
 </li>
 <li>
 Strong organizational skills with the ability to prioritize multiple projects and objectives in a rapidly changing environment.
 </li>
 <li>
 Fluent in spoken and written English and local language.
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 </li>
 </ul>
 
 
</div>

North Dakota Court System

<div><div><div><h2 class="jobSectionHeader">General Summary or Purpose</h2></div>
<div>Interested applicants must submit a cover letter and resume. 
 
This Application Support Analyst I position supports Odyssey and provides general user assistance. A thorough understanding of how Odyssey works is preferred. This is a career ladder position with potential for advancement to level II and III positions.
If you thrive on solving problems and find customer service rewarding, this opportunity may be right for you. 
 
The Ideal Candidate: 
<ul><li>
Enjoys analytical thinking and problem-solving.</li><li>
Easily engages and communicates with empathy when interacting with customers.</li><li>
Finds it rewarding to give the customer a good experience.</li><li>
Ability to learn quickly and desire to continuously learn.</li><li>
Aptitude with technology and relating technological aspects of the problems of the users.</li></ul>
If this position interests you and you are not sure if you meet the minimum qualifications of this position, please contact John Tassava, IT Director, at (701) 328-4220 or jtassava@ndcourts.gov.</div> 

<div><h2 class="jobSectionHeader">Major Responsibilities &amp; Essential Functions</h2></div>
<div>Title of Immediate Supervisor: Deputy Director of Technology 
Accountable For (Job Titles): None 
FLSA Status: Non-Exempt 
 
Under the direction of the Deputy Director of Technology, the Application Support Analyst I is responsible for assisting users with computer hardware, technical software, and application support, and providing informational technology training and user technical support for a large user base on the court information systems and other information technology applications or systems. 
 
This position differs from the Application Support Analyst II in that the Application Support Analyst I represents the entry level within the series having the essential training and skills to perform the basic essential functions of the job but may lack experience in a court setting or in an area of computer support, technology training, or software application required to perform the full range or breadth of duties expected of a fully proficient Application Support Analyst II. 
<ul><li>
Trains or assists information technology users in the efficient and effective operation of technology tools, hardware, software, and systems:<ul><li>
Develops training plans and training manuals and materials for technology training needs of the court system.</li><li>
Creates, modifies, and updates systems, software, and manuals.</li></ul></li><li>
Provides local one-on-one support to technology users on court system applications, software, hardware, network, and other information technology applications.</li><li>
Provides software development staff with input on needs and concerns by serving on various advisory committees or by serving as a liaison between users and development staff and sharing user needs and issues impacting the development process.</li><li>
Assists users and development staff with testing of software updates and enhancements. Assists end users and development staff in the identification, creation, and testing of reports.</li><li>
Analyzes user goals and informational needs to establish a necessary information base needed for the design, implementation, and training of system enhancements.</li><li>
Attends various committee meetings to provide staff assistance to committees as needed.</li><li>
Researches and evaluates advancements in software, hardware, and court procedures as they pertain to needs and training needs of the court system.</li><li>
Assists users with computer hardware, technical software, and application support.</li><li>
Performs other duties of a comparable level or type.</li></ul></div>
<div><h2 class="jobSectionHeader">Minimum Qualifications &amp; Certification or Licensing Requirements</h2></div>
<div>Requires an associate's degree and one year of experience. Any combination of education, training, or experience which demonstrates the ability to successfully complete the major responsibilities and essential functions may be substituted for the degree and experience requirements.
Valid driver's license or evidence of equivalent mobility.</div>
<div><h2 class="jobSectionHeader">Knowledge, Skill, &amp; Physical Requirements</h2></div>
<div>Knowledge Requirements:<ul><li>
Basic knowledge of personal computers, personal computer applications, and productivity software including the Windows operating system, Microsoft Office, Corel Office, Outlook, PowerPoint, and other common productivity and office software applications.</li><li>
Basic knowledge of the principles, methods, and techniques of assessing training needs, developing and sequencing of training/instructional modules and learning, and planning and implementing of technology training.</li><li>
Basic knowledge of the court system, its functions, and court administrative policies and procedures.</li><li>
Basic knowledge of the fundamental concepts, principles, practices, and trends of information technology and management applications.</li><li>
Basic knowledge of the fundamentals, principles, practices, and approaches to automated help desk operations and support.</li></ul>
Skill Requirements:<ul><li>
Skilled in the use and troubleshooting of court-specific informational systems, tools, hardware, and software applications of the court.</li><li>
Skilled in planning, developing, and implementing training programs, manuals, and instructional materials for the training of end users in the technology systems and applications of the court.</li><li>
Skilled in providing assistance to development staff in the assessing of needs for enhancements and the testing of new/revised applications or reports.</li><li>
Skilled in the use and operation of personal computers and personal computer operating software and their applications.</li><li>
Skilled in troubleshooting and solving a variety of operating problems and issues faced by users in dealing with hardware, software, or applications in use by the court system.</li><li>
Skilled in utilizing the help desk incident tracking system software and recording/monitoring all user calls for technical assistance.</li><li>
Skilled in interpersonal communication and in establishing working relationships with end users, department personnel, state, and other court personnel.</li></ul>
Physical Requirements:<ul><li>
The essential functions of the job typically require: grasping, seeing, walking, sitting, talking, some lifting, hearing, feeling, fingering, and some repetitive motions or other reasonable methods that accommodate an individual in completing the essential functions of the job.</li><li>
Work is performed in a comfortable office work environment.</li><li>
Employee is subject to some travel in the performance of the job. Employees has control over travel schedule and can adjust schedules due to adverse weather or travel conditions.</li><li>
Physical requirements can typically be characterized as Light Work: Exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.</li></ul></div></div></div>
 <div><div><div><div>The North Dakota Court System offers an excellent benefits package including employer paid family health insurance premiums, retirement contributions and generous vacation and sick leave accruals</div></div></div></div>

Application Support Analyst I-Bismarck

Vena Solutions

<div><h3 class="jobSectionHeader">Description</h3><div> 

This role will be working out of our Indore office 5 days a week. 
 
We believe that understanding and valuing our customers is the key to success. As Vena&rsquo;s Application Support Analyst, you will be responsible for creating a World Class customer experience with every customer interaction. The day-to-day will include assisting customers with product related questions, troubleshooting technical issues, providing guidance and recommendations, engaging internal teams to drive issues to resolution, and more.We are looking for an individual who aims to provide constant value to our customers while looking for ways to improve our Support offering. The Application Support Analyst will be a dependable, agile, adaptive, self-starter. Are you ready to work in a fast-paced, exciting environment that will challenge you each day and contribute to your personal and professional growth?</div><h3 class="jobSectionHeader"> 
How You'll Make an Impact</h3> 
<ul>
<li>
Become an expert in the Vena application, Microsoft Excel, and more</li>
<li>Prioritize and resolve a high volume of customer requests within Service Level Agreements (SLAs) and ensure interactions result in high customer satisfaction scores</li>
<li>Assist customers with product related questions, troubleshoot technical issues, provide technical guidance and recommendations</li>
<li>Support customers via multiple channels, including but not limited to, email, chat, phone, and web-sessions</li>
<li>Clearly set and communicate expectations to customers and internal stakeholders</li>
<li>Manage customer expectations regarding issue priority, resolution time, and suitability of workaround provided</li>
<li>Provide timely updates and remain responsive throughout a request</li>
<li>Collaborate with and engage internal teams to drive issues to resolution</li>
<li>Proactively monitor for emerging patterns and raise awareness around customer feedback and challenges</li>
<li>Creating Knowledge base articles, internal guides, and other team assets, as required</li>
<li>85% is spent on resolving customer issues</li>
<li>5% in meetings (1:1, team huddles etc.)</li>
<li>10% ongoing training</li></ul> 
<h3 class="jobSectionHeader">
We'd Love to See</h3> 
<ul>
<li>
1+ year of technical support experience</li>
<li>Information Systems, Information Technology, or equivalent experience</li>
<li>Knowledge of SQL, SQL Server, and cube technology and advanced experience in Microsoft Excel, including macros, VBA, Pivot tables</li>
<li>Excellent troubleshooting, problem-solving, time management and organization skills</li>
<li>Ability to learn quickly and respond to changing customer needs and demands</li>
<li>Exceptional written and verbal communication</li>
<li>Comfortable with shift work</li>
</ul><div>
 
<ul><li>Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.</li></ul></div> 
<h3 class="jobSectionHeader">
About Vena Solutions</h3><div>
At Vena, we&rsquo;re reimagining how businesses plan and grow: powered by data, collaboration, and innovation 
 
Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we&rsquo;re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity. 
 
We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect &amp; Authenticity and Execution Excellence) and are driven by our mission</div><div></div><div> 
We&rsquo;re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we&rsquo;d love for you to be part of it 
</div><div>We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support &amp; 401k Matching Programs.</div><div>
Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we&rsquo;re here to invest in it!</div><div>
Your well-being = our priority! Great health &amp; dental plans, wellness sessions (virtual &amp; in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.</div><div>
Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!</div><div>
Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.</div><div>
We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.</div><div>
At Vena, we don&rsquo;t just keep up, we're leading the way! 
 
We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact. 
 
By fostering a culture of curiosity, innovation, and responsible use, we&rsquo;re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.</div><div></div><ul><li> 
&#65039;YouTube</li></ul>
 LinkedIn 
GlassDoor</div>

Inchcape Shipping Service

<div>About Inchcape Shipping Services 

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. 
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. 
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills &amp; experience. We embrace change and are open to new thinking and pushing for positive change in our industry. 
Main Purpose of Job 

As an Application Support SME and a member of the Application Support Team, you will play a pivotal role in understanding the integration platform and its associated touch points on a business &amp; techno-functional perspective.

You will gain in-depth understanding of our core integration platform, handle Business Analysis process, provide support to the level 2 teams and instigate detailed investigations. 
This is a great opportunity to work with a technology portfolio that&rsquo;s modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. 
You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. 
This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. 
 
This role is for Integration platform. Please apply only if you have worked on any SAAS products &amp; their integrations as a Business Analyst 
Role Requirements 
<ul>
<li>
Provide high quality Business analysis on critical application integrations.</li>
<li>Act as the primary subject matter expert to troubleshoot complex issues, and identifying potential problems, while collaborating closely with other IT teams and business stakeholders to align with application support with strategic goals.</li>
<li>Deep understanding of various application integrations, including their functionalities, architecture, data flows, and acting as the go-to person for complex technical issues.</li>
<li>Good exposure to SAAS middleware platforms and cloud services.</li>
<li>Excellent in applying analytical logical and systematic troubleshooting skills to diagnose complex technical issues and identify root causes.</li>
<li>Lead the process of identifying, investigating, and resolving critical application issues, including escalating to higher-level support or vendors when needed.</li>
<li>Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles.</li>
<li>Act as a liaison between the application support team and Product / Business stakeholders, understanding their needs and communicating effectively regarding application issues and updates.</li>
<li>Available out of hours for incident support and changes such as deployments and hotfixes.</li>
<li>Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management.</li>
<li>Proven ability to lead and motivate a team, delegate tasks, and foster collaboration.</li>
<li>Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users.</li>
<li>Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements.</li>
<li>Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally</li> 
</ul>
Key Deliverables 
<ul>
<li>
Deep understanding and documentation of Inchcape&rsquo;s business structure and ISS processes.</li>
<li>Be the primary liaison between Application Support Teams and Integration Product team.</li>
<li>Document run-books.</li>
<li>Offer L2/L3 support thru troubleshooting for complex issues in integration platform and render efficient support of existing and new modules by interacting with Application Support Teams and Product teams.</li>
<li>Ensure incidents and problem investigations are done in thorough detail, identifying root causes.</li>
<li>Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams.</li>
<li>Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational)</li>
<li>Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.</li> 
</ul>
Essential 
<ul>
<li>Minimum 7 years of experience in Business Analysis processes, frameworks and standards.</li>
<li>Good exposure Integration platforms and cloud services.</li>
<li>Good exposure to SAAS products and their integration.</li>
<li>Integrations platform development exposure would be an advantage.</li>
<li>Good exposure to ITIL practices</li>
<li>Exposure to IT Application Support and Service delivery functioning</li>
<li>Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail.</li>
<li>Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management.</li>
<li>Excellent analysis and problem-solving skills</li>
<li>Expert in modern software engineering practices</li>
<li>Expertise in PostgreSQL and SQL server.</li>
<li>Exposure to any financial products will be an added advantage.</li>
<li>Agile product management tools like Jira, Confluence, etc.</li> 
</ul>
Desirable 
<ul>
<li>
Knowledge of shipping / port agency domain.</li>
<li>IT application Early Life Support experience.</li>
<li>Experience in global organisation and services.</li>
<li>IT partner / vendor management.</li>
<li>Experience in Zoho Service desk.</li>
<li>Accreditation or qualification in a computing discipline.</li>
<li>Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation.</li>
<li>Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage.</li> 
</ul>
Plus much more! 
Why Inchcape Shipping Services? 
We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. 
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: 
Global Perspective - We connect the world and see the bigger picture. 
The Power of People - we rely on the strength of local agent knowledge and relationships. 
Progress - we adopt new thinking and push for positive change in our industry. 
Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. 
Additional Information: 
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. 
To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. 
#LI-MB1</div>

India - Application Support SME / Business Analyst

Barclays

<div>Join us as an Application Support Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. 
 
To be successful as an Application Support Analyst you should have experience with:<ul><li>
ITIL awareness &ndash; Incident and problem management, stake holder management etc. Production Support , Run the Bank Experience</li><li>
Understanding applications written in React, troubleshooting APIs</li><li>
Relational Database ( MS SQL , Oracle, Maria DB ) or Amazon RDS</li><li>
Job scheduling tools : Autosys or TWS</li><li>
Unix (must) , Shell / Perl scripting, and Python scripting ( desirable ).</li><li>
Basics of administration of Linux and Windows servers</li><li>
SQL/ PL-SQL knowledge, ability to understand DB optimization plans, performance tuning</li><li>
Experience with monitoring tools (anyone of - App Dynamics , ITRS Geneos , Wiley Introscope, Grafana )</li><li>
Dev Ops exposure : Experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef.</li><li>
Big Data ,Hadoop ( HDFS , MapReduce) support and implementation, understanding Hadoop clusters ,loading data from disparate data sets, managing hBase</li><li>
ETL support experience(either one of AbInitio or Informatica exp desired)</li><li>
Very good communication skills</li><li>
Flexible to work in shifts and weekend on calls on rotation.</li><li>
Understanding of on prem, public/ private cloud , SAAS setups.</li><li>
Basic exposure to risk and control policies for financial institutions</li><li>
Service transition process</li><li>
Experience in reducing manual tasks, automation implementation</li></ul>
Some other highly valued skills may include:<ul><li>
Experience with Apache Kafka , Camunda</li><li>
AWS support experience / certification ( solution architect)</li><li>
Technical documentation experience</li><li>
Exposure to AI / ML models</li></ul>
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. 
This role is based in Pune.

Purpose of the role
To effectively monitor and maintain the bank&rsquo;s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Accountabilities<ul><li>
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.</li><li>
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.</li><li>
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.</li><li>
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.</li><li>
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.</li><li>
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.</li><li>
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.</li></ul>
Analyst Expectations<ul><li>
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.</li><li>
Requires in-depth technical knowledge and experience in their assigned area of expertise</li><li>
Thorough understanding of the underlying principles and concepts within the area of expertise</li><li>
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.</li><li>
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L &ndash; Listen and be authentic, E &ndash; Energise and inspire, A &ndash; Align across the enterprise, D &ndash; Develop others.</li><li>
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.</li><li>
Will have an impact on the work of related teams within the area.</li><li>
Partner with other functions and business areas.</li><li>
Takes responsibility for end results of a team&rsquo;s operational processing and activities.</li><li>
Escalate breaches of policies / procedure appropriately.</li><li>
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.</li><li>
Advise and influence decision making within own area of expertise.</li><li>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li><li>
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.</li><li>
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.</li><li>
Make evaluative judgements based on the analysis of factual information, paying attention to detail.</li><li>
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.</li><li>
Guide and persuade team members and communicate complex / sensitive information.</li><li>
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.</li></ul>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</div>

Caterpillar

<div>Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Impact Shapes the World at Caterpillar Inc
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
We are seeking a skilled Senior IT Analyst Applications (L1/L2 Support Engineer) to join our Open Systems Development &amp; Support -CAT IT Division Bangalore Team.
We are seeking a highly skilled and experienced L1/L2 Support Engineer to join our IT operations team. The ideal candidate will have a strong background in ITIL practices and ITSM tools, with over 5 years of experience in support leadership roles. This position requires a proactive individual who can manage and resolve technical issues efficiently while ensuring high levels of customer satisfaction. Experience in Manufacturing or Supply Chain domains is a plus, and knowledge of Java is desired.
The preference for this role is to be based out of Bangalore PSN Office, KA-India
What you will do<ul><li>
Provide L1 and L2 support for IT systems and applications, ensuring timely resolution of incidents and service requests.</li><li>
Willing to work in varied shifts to lead the Support team.</li><li>
Lead and coordinate support activities, ensuring adherence to ITIL processes and best practices.</li><li>
Monitor system performance and proactively identify potential issues to minimize downtime.</li><li>
Collaborate with cross-functional teams to resolve complex technical problems.</li><li>
Maintain accurate documentation of support activities, incident reports, and resolution steps.</li><li>
Ensure compliance with ITSM standards and contribute to continuous improvement initiatives.</li><li>
Train and mentor junior support staff, fostering a culture of knowledge sharing and collaboration.</li><li>
Participate in root cause analysis and implement corrective actions to prevent recurrence of issues.</li><li>
Support changing management processes and ensure smooth deployment of updates and enhancements.</li><li>
Communicate effectively with stakeholders to provide updates on issue resolution and system status.</li></ul>
What you will have
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field.</li><li>
Minimum of 5 years of experience in IT support roles, with at least 3 years in a lead capacity.</li><li>
Strong understanding of ITIL frameworks and ITSM tools.</li><li>
Proven ability to manage and resolve technical issues in a timely and effective manner.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work independently and as part of a team in a fast-paced environment.</li></ul><h3 class="jobSectionHeader">
Preferred Skills</h3><ul><li>
Experience in Manufacturing or Supply Chain domains.</li><li>
Working knowledge of Java and related technologies.</li><li>
Familiarity with incident management, problem management, and change management processes.</li><li>
Ability to analyze and interpret technical data to support decision-making.</li><li>
Strong organizational and time management skills.</li><li>
Having experience or knowledge in Java and exposure to Java based applications will be an added advantage.
</li><li>Work Timings: 01:00 Noon -10:00PM IST</li><li>
This position requires the employee to work a 5-day-a-week schedule in the office.</li></ul>
Skill Descriptors
<div>Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations. 
Level Working Knowledge: 
<ul><li>Helps create contingency plans to mitigate impact of disruption on core applications.</li><li>Identifies key players, criticalities, roles, and responsibilities.</li><li>Investigates application-related issues with both business and IT professionals.</li><li>Recommends enhancements for a major application system or related subsystems.</li><li>Works with core application systems for a major business unit or function.</li></ul> 

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. 
Level Working Knowledge: 
<ul><li>Identifies and documents specific problems and resolution alternatives.</li><li>Examines a specific problem and understands the perspective of each involved stakeholder.</li><li>Develops alternative techniques for assessing accuracy and relevance of information.</li><li>Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.</li><li>Uses fact-finding techniques and diagnostic tools to identify problems.</li></ul> 

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design. 
Level Extensive Experience: 
<ul><li>Facilitates in application design reviews and walkthroughs.</li><li>Creates and evaluates technical alternatives for complex applications.</li><li>Interprets application services such as API; integrates them with technical design.</li><li>Develops various, distinct and multiple technical application designs.</li><li>Prepares technical design documents and blueprints for applications.</li><li>Explores and evaluates application design considerations for multiple technologies.</li></ul> 

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design). 
Level Working Knowledge: 
<ul><li>Tracks problems associated with the quality and effectiveness of application software.</li><li>Researches the benefits and drawbacks of an organization's application software.</li><li>Drafts application software usage for the department's needs.</li><li>Provides instant support for end users of application software.</li><li>Implements a specific application software under the supervision of management.</li></ul> 

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. 
Level Working Knowledge: 
<ul><li>Follows policies, practices and standards for determining functional and informational requirements.</li><li>Confirms deliverables associated with requirements analysis.</li><li>Communicates with customers and users to elicit and gather client requirements.</li><li>Participates in the preparation of detailed documentation and requirements.</li><li>Utilizes specific organizational methods, tools and techniques for requirements analysis.</li></ul> 

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. 
Level Working Knowledge: 
<ul><li>Assists with current and planned integration initiatives.</li><li>Explores major issues and considerations for successful system integration.</li><li>Works with applications, data, technology bridges and a variety of platforms.</li><li>Works with existing interfaces as well as integration and migration plans within own area.</li><li>Plays an active role in local integration efforts.</li></ul> 

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. 
Level Working Knowledge: 
<ul><li>Supports the project leader in developing and executing system test plans.</li><li>Evaluates system documentation and user manuals for usability, accuracy and completeness.</li><li>Executes test cases, analyzes test results and reports on findings regularly.</li><li>Tests system components for compliance with functional requirements.</li><li>Participates in the testing of a system's ability to recover from hardware or software failures.</li></ul></div>
What you will get:<ul><li>
Work Life Harmony</li><li>
Earned and medical leave.</li><li>
Relocation assistance</li></ul>
Holistic Development<ul><li>
Personal and professional development through Caterpillar &lsquo;s employee resource groups across the globe</li><li>
Career developments opportunities with global prospects</li></ul>
Health and Wellness<ul><li>
Medical coverage -Medical, life and personal accident coverage</li><li>
Employee mental wellness assistance program</li></ul>
Financial Wellness<ul><li>
Employee investment plan</li><li>
Pay for performance -Annual incentive Bonus plan.</li></ul>
Additional Information:
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers 
 
Caterpillar is an Equal Opportunity Employer (EEO) 
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
To update
Posting Dates:
November 18, 2025 - December 1, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.</div>

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