it application support analyst

Amerita

<div>Our Company:
<div>
Amerita</div><div></div>
Overview:
<div>
The Application Support Analyst is responsible for the support, configuration, and ongoing optimization of clinical and pharmacy application functionality used within the Home Infusion business. This role serves as an IT liaison between clinical, pharmacy, and operational stakeholders and third-party application vendors. The analyst ensures system stability, supports new functionality, and partners with end-user subject matter experts (SMEs) to deliver reliable, compliant, and efficient clinical application solutions. The analyst will also work closely with data engineers and Power BI developers to resolve data quality issues.</div><div></div><div><b><br>
We Offer:</b></div><ul><li>Medical, Dental &amp; Vision Benefits plus, HSA &amp; FSA Savings Accounts</li><li>Supplemental Coverage &ndash; Accident, Critical Illness and Hospital Indemnity Insurance</li><li>401(k) Retirement Plan</li><li>Company paid Life and AD&amp;D Insurance, Short-Term and Long-Term Disability</li><li>Employee Discounts</li><li>Tuition Reimbursement</li><li>Paid Time Off &amp; Holidays</li></ul>
Responsibilities:
<ul><li>Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li><li>
Troubleshoots application issues, perform root-cause analysis, and coordinate resolution with vendors, internal IT teams, and end-users</li><li>
Manages application upgrades, patches, and releases, including impact analysis, test planning, execution, and post-release validation</li><li>
Partners with clinical, pharmacy, and operational SMEs to gather requirements, evaluate new functionality, and support application enhancements and customizations</li><li>
Acts as a liaison between the business and vendors to review system capabilities, request enhancements, and track issue resolution</li><li>
Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems</li><li>
Develops and maintains application documentation, including configuration details, support procedures, and release notes</li><li>
Participates in change management activities to ensure smooth adoption of new features and system updates</li><li>
Identifies and investigates data quality issues, partnering with technical teams to resolve discrepancies and improve data reliability</li><li>
Ensures applications are supported in alignment with regulatory, compliance, and security requirements relevant to pharmacy and clinical operations</li><li>
Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Information Systems, Healthcare Informatics, Pharmacy, Nursing, or an equivalent education and work experience.</li><li>
3&ndash;6 years of experience supporting healthcare, clinical, or pharmacy applications in an IT application support or analyst role.</li><li>
Hands-on experience supporting third-party/vendor-hosted applications, including system administration, configuration, troubleshooting, and vendor coordination.</li><li>
Experience working with clinical and/or pharmacy workflows; Home Infusion experience strongly preferred.</li><li>
Strong knowledge of clinical and/or pharmacy application support practices, including administration, configuration, troubleshooting, and ongoing maintenance</li><li>
Working knowledge of pharmacy and clinical operations, with the ability to understand and support Home Infusion workflows.</li><li>
Ability to analyze application issues, identify root causes, and coordinate resolution across vendors, internal IT teams, and business SMEs.</li><li>
Experience supporting application release management activities, including impact assessment, test planning, execution, and post-release validation.</li><li>
Ability to translate clinical and operational requirements into technical solutions and system configurations.</li><li>
Percentage of Travel: 0-20%</li><li>
Driving Position: No</li></ul><div>
**To peform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**</div>
About our Line of Business: Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Salary Range: USD $75,000.00 - $95,000.00 / Year</div>

Applications Support Analyst

NavitasPartners

<div><p><b>Title:</b> L2 Application Support Analyst<br>
<b>Location:</b> Chicago, IL (Hybrid)<br>
<b>Duration:</b> 11 Months</p>
<p><b>
Job Summary</b></p>
<p>
The L2 Application Support Analyst provides advanced functional and technical support for applications supporting Property &amp; Casualty (P&amp;C) insurance operations. This includes policy administration, claims, billing, underwriting, and rating systems. The role focuses on incident management, root cause analysis, issue resolution, and ensuring system stability while meeting SLA requirements.</p>
<p></p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Provide Level 2 support for P&amp;C insurance applications, including:
<ul><li>Policy Administration</li>
<li>Claims Management</li>
<li>Billing &amp; Payments</li>
<li>Underwriting &amp; Rating</li>
</ul></li><li>Analyze, troubleshoot, and resolve medium to complex production issues escalated from Level 1 support</li>
<li>Perform root cause analysis (RCA) and document long-term solutions</li>
<li>Support batch jobs, system integrations, and data interfaces (inbound/outbound)</li>
<li>Monitor application performance, logs, and alerts to proactively identify risks</li>
<li>Manage incidents and service requests using ITSM tools (e.g., ServiceNow, JIRA, Remedy)</li>
<li>Ensure adherence to SLAs and compliance standards</li>
<li>Participate in problem management and continuous improvement initiatives</li>
<li>Support change deployments, release validation, and post-deployment verification</li>
<li>Collaborate with Level 3 teams, vendors, and business users during critical incidents</li>
</ul>
<p><b>Domain Support</b></p>
<ul>
<li>Understand and support P&amp;C insurance workflows, including:
<ul><li>New business, renewals, and endorsements</li>
<li>Claims lifecycle</li>
<li>Cancellations and reinstatements</li>
<li>Premium calculation and billing</li>
</ul></li><li>Interpret business rules related to coverage, deductibles, limits, endorsements, and regulatory requirements</li>
<li>Provide timely support and clear communication to business users</li>
</ul>
<p><b>Documentation &amp; Knowledge Management</b></p>
<ul>
<li>Create and maintain runbooks, SOPs, and knowledge base articles</li>
<li>Document known issues, workarounds, and system behavior</li>
<li>Participate in knowledge transfer sessions with L1 and L3 teams</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Required Qualifications</b></h3>
<ul><li>3&ndash;6 years of IT application support experience</li>
<li>Minimum 2 years of experience in the P&amp;C insurance domain</li>
<li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or equivalent experience</li>
<li>Strong SQL skills for data analysis, validation, and troubleshooting</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience with insurance core platforms (e.g., Insurity, Guidewire, Duck Creek, Majesco, or similar)</li>
<li>Exposure to cloud platforms such as AWS or Azure</li>
<li>Experience working in Agile and/or DevOps environments</li>
</ul>
<p><i>For more details reach at</i><b><i> shubham.sharma@navitassols.com</i></b><b>.</b></p></div>

L2 Application Support Analyst - ASA 0410 SS#01

Kingman Regional Medical Center

<div><p><b>Staff Position Description
</b></p><p><b>Position Title: </b>HIM Applications Analyst <b>Position Code: </b>HIMApAnly-8125
</p><p><b>Department: </b>Heath Information Management <b>Safety Sensitive: </b>Yes
</p><p><b>Reports to: </b>HIM Director <b>Exempt Status: </b>Yes<br>
</p><p></p><p><b>Position Purpose:
</b></p><p>All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI&rsquo;s vision of providing the region&rsquo;s best clinical care and patient service through an environment that fosters respect for others and pride in performance.
</p><div><div><div><div><p>The HIM Applications Analyst supports the core functions of the department, this will surround CDI, coding and operations. The analyst is responsible for maintenance of all HIM Meditech applications (CAS, HIM, SCA) as well as any third party HIM applications (CDR2/LYNX/3M). The HIM Application Analyst will be responsible for providing support and problem resolution for all HIM technical issues. This position will be a technical liaison between HIM and IS as well as other areas of the facility.
</p></div></div><br>
</div></div><p><b>Key Responsibilities </b><i>[List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]
</i></p><div><div><div><div><ul><li><b>Level 1:
</b></li></ul><ul><li>Responsible for processing all HIM KACE tickets
</li></ul><p>o Will work in conjunction with IS staff as necessary to resolve tickets
</p><ul><li>Serves as the contact for provider documentation draft/cancellation requests and will process accordingly
</li></ul><ul><li>Build and maintain all HIM Meditech modules
</li></ul><p>o CAS
</p><p>o HIM
</p><p>o SCA
</p><ul><li>Assist with research and merging duplicate patient medical records as necessary (this will be in Meditech as well as legacy systems)
</li></ul><ul><li>Perform required testing/updates for all HIM applications
</li></ul><ul><li>Provide technical assistance for CDR2/Lynx/3M
</li></ul><ul><li>Responsible for the Meditech patient portal
</li></ul><p>o Serve as contact for facility and community
</p><p>o Assist users with portal access, navigation and proxy access
</p><p>o Process all proxy requests as defined in policy
</p><p>o Process all user requests
</p><ul><li>Monitor ECM folder failures
</li></ul><p>o Correct documentation information and accurately attach to patient accounts
</p><ul><li>Monitor Nuance transcription
</li></ul><p>o Correct failed documentation and process to accurately attach to patient accounts
</p><p>o Edit transcription files as requested
</p><p>o Work with transcription company in regard to any technical issues/updates/testing
</p><ul><li>Process incoming MAXMD patient documentation, ensuring that documents are consumed to the appropriate patient account
</li></ul><ul><li>Performs required APC/CPT/DRG updates in Meditech and 3M
</li></ul><ul><li>Assist in training/navigation of applications
</li></ul><ul><li>Serves as initial IT support to HIM department (all technical concerns should be communicated to HIM Application Analyst prior to contacting IT).
</li></ul><ul><li>Assists in the definition of test conditions. Helps develop accurate and complete test plans.
</li></ul><ul><li>Prioritizes tasks effectively
</li></ul><ul><li>Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
</li></ul><ul><li>This position acts as an interface and point of liaison between Health Information Management and Information Systems as well as other departments of the facility as needed.
</li></ul><ul><li>Must be organized and will work with some independence; frequently interacting with clinicians, hospital staff and others in the HIM department.
</li></ul><ul><li><b>Level 2: </b>In addition to the above responsibilities, a Level 2 HIM Applications Analyst must also perform the following:
</li></ul><ul><li>Assists in the coordination of activities and data collection with requesting providers and departments.
</li></ul><ul><li>In support of upgrades and implementations, this person may help lead projects and assist in configuration, and deployment of software and hardware.
</li></ul><ul><li><b>Level 3: </b>In addition to the above responsibilities, a Level 3 HIM Applications Analyst must also perform the following:
</li></ul><ul><li>Assists in the coordination of activities and data collection with requesting providers and departments.
</li></ul><ul><li>In support of upgrades and implementations, this person may help lead projects and assist in configuration, and deployment of software and hardware.
</li></ul><ul><li>Responsible to write detailed documentation and training materials
</li></ul><p><b>All Levels:
</b></p><p><b>Customer Service
</b></p><ul><li>Provides excellent customer service
</li></ul><ul><li>Adheres to the Behavioral Expectations Agreement.
</li></ul><ul><li>Projects and delivers an attitude of pro-active problem solving.
</li></ul><ul><li>Exhibits flexibility and innovation when working on solutions.
</li></ul><ul><li>Able to develop and maintain credibility with all customers.
</li></ul><ul><li>Interacts effectively with vendors in resolving issues arising from the use of system software and hardware.
</li></ul><p><b>Quality of Work
</b></p><ul><li>Works with the user community in satisfying their needs. Effectively manages work orders and/or project assignments. Meets deadlines.
</li></ul><ul><li>Effectively consults with other IT personnel to determine database requirements, equipment compatibility, and operating objectives.
</li></ul><ul><li>Maintains awareness of current technology.
</li></ul><ul><li>Able to diagnose and solve problems independently
</li></ul><ul><li>Demonstrates good verbal and written communication skills; documents and reports are clear and concise.
</li></ul><ul><li>Exhibits Initiative, Organization, and Time Utilization skills.
</li></ul><p><b>Quantity of Work
</b></p><ul><li>Demonstrates a consistent level of performance while striving to maintain a steady level of productivity.
</li></ul><ul><li>Consistently demonstrates the ability to adapt to changes in the work load. Regularly accepts additional work and always is willing to adapt to changing priorities.
</li></ul></div></div><br>
</div></div><p><b>Qualifications </b><i>[Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]
</i></p><div><div><div><div><ul><li>Demonstrated high level analytic, implementation, and troubleshooting skills over a broad range of systems.
</li></ul><ul><li>Must be familiar in HIPAA\HITEC
</li></ul><p><b>Education:
</b></p><ul><li>Level 1: Associates or Bachelor&rsquo;s degree in HIM or IT strongly preferred. Certification or experience will be considered in lieu of a degree.
</li></ul><ul><li>Level 2: Associates degree in HIM or IT.
</li></ul><ul><li>Level 3: Must have a Bachelor's degree in HIM or IT.
</li></ul><p><b>Experience:
</b></p><ul><li>Level 1: A minimum of 3+ years technical application support experience, preferably in Healthcare; may consider a minimum of 3 years in patient care, ancillary or revenue cycle departments.
</li></ul><ul><li>Level 2: In addition to the above qualifications, a Level 2 HIM Applications Analyst must have a minimum of 5 years technical application support experience, preferably in Healthcare.
</li></ul><ul><li>Level 3: In addition to the above qualifications, a Level 3 HIM Applications Analyst must have a minimum of 7 years technical application support experience, preferably in Healthcare.
</li></ul></div></div><br>
</div></div><p><b>Preferences </b><i>[Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master&rsquo;s degree)]<br>
</i></p><div></div><br>
<p><b>Special Position Requirements </b><i>[Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]
</i></p><div><div><div><div><p><b>Exposure Categories: </b>Category III: Expected duties do not have potential for exposure to blood, body fluids or tissues.
</p></div></div><br>
</div></div><p><b>Work Requirements </b><i>[Optional section: work requirements for physical or other important issues which relate to the job]
</i></p><div><div><div><div><ul><li>Ability to sit, type, and view a PC screen most of day.
</li></ul><ul><li>Must be able to stand and/or walk for periods of 2 hours or more.
</li></ul><ul><li>Must be able to lift equipment up to 50 lbs.
</li></ul><ul><li>Ability to communicate technical information to non-technical personnel.
</li></ul><ul><li>Must possess excellent verbal and written communication skills.
</li></ul><ul><li>Must be able to write detailed technical and non-technical documentation.
</li></ul><ul><li>Must have excellent customer service skills, and the ability to effectively provide training and support.
</li></ul></div></div><br>
</div></div><p><b>Date Staff Position Description Created / Revised: </b>10/31/2019; 11/25/2019</p></div>

HIM Application Analyst-8125-E

HomeXpress Mortgage Corp

<div><b>Company Description</b><p><br>
HomeXpress &ndash; Your Leading Non-QM Mortgage Lender.</p><p>
Join our growing team and be part of the Top Non-QM Lender in the Business.</p><p>
We are known for closing mortgage loans with speed, ease, and convenience.</p><p>
Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, &amp; FHLMC.</p><p>
If you have a service first mentality and thrive in a fast-paced environment, HomeXpress is the place for you.</p><p>
Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel!</p><b><br>
Job Description</b><p></p><p><br>
Job Title: <b>Mortgage Application Support Analyst I</b></p><p>
Department: IT</p><p>
Reports To: LOS Manager</p><p>
FLSA Status: Non-Exempt</p><p>
Management: No</p><p>
Salary Range: $65,000 - $75,000/yr</p><p></p><p><b><br>
PRIMARY FUNCTIONS: </b>The Mortgage Application Support Analyst I provides front-line technical and operational support for mortgage origination systems, broker portals, and related applications. This role is responsible for ensuring seamless loan flow by troubleshooting issues across the loan lifecycle, supporting brokers and internal users, and maintaining system functionality within the Loan Origination System (LOS) and integrated platforms.<br>
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b>:</p><ul><li>
Serve as primary support resource for the Loan Origination System (LOS), broker portal, and integrated mortgage applications</li><li>
Troubleshoot and resolve issues related to loan submission, registration, disclosures, underwriting workflows, and loan status progression</li><li>
Support external brokers and internal users with application access, system navigation, and issue resolution</li><li>
Analyze and resolve data, workflow, and integration issues impacting loan processing and funding timelines</li><li>
Monitor system queues, error logs, and exception reports to proactively identify and resolve production issues</li><li>
Coordinate with IT, vendors, and business units to escalate and resolve system defects or outages</li><li>
Assist in user provisioning, role/security configuration, and access management within mortgage systems</li><li>
Document recurring issues, resolutions, and system behaviors to improve support efficiency and knowledge sharing</li><li>
Participate in system testing, release validation, and user acceptance testing (UAT) for LOS enhancements and updates</li><li>
Support enforcement of system controls, compliance requirements, and data integrity standards within mortgage platforms</li></ul><p><b>
DESIRED PERSONAL CHARACTERISTICS:</b></p><ul><li>
Strong sense of ownership over loan flow and user experience</li><li>
Detail-oriented with a focus on accuracy in a regulated environment</li><li>
Ability to remain calm and effective under production pressure</li><li>
Analytical thinker with strong problem-solving skills</li><li>
Customer-focused mindset, particularly in supporting brokers and sales channels</li><li>
Adaptable and open to evolving systems, workflows, and technologies</li><li>
Strong communicator able to bridge technical and business teams</li></ul><p><b>
JOB REQUIREMENTS:</b></p><ul><li>
Working knowledge of mortgage processes (loan lifecycle, underwriting, disclosures, closing)</li><li>
Experience supporting or working within a Loan Origination System (e.g., Byte, Encompass, etc.)</li><li>
Ability to troubleshoot system, workflow, and data-related issues in a production environment</li><li>
Familiarity with user access/security models and system configuration concepts</li><li>
Strong communication skills with ability to support both technical and non-technical users</li><li>
Experience working in a fast-paced, deadline-driven mortgage or financial services environment</li><li>
Proficiency with Microsoft Office 365 and general business applications</li></ul><p><b>
EDUCATION</b>:</p><ul><li>
Bachelor&rsquo;s Degree (Business, Information Systems, or related field preferred)</li></ul><p><b>
EXPERIENCE:</b></p><ul><li>
2&ndash;5 years of experience in mortgage operations, LOS support, or application support role</li></ul><p><b>
PHYSICAL REQUIREMENTS:</b></p><ul><li>
This position is in an office setting with computer and general office equipment. The position requires the ability to move freely around within the department and other department locations</li></ul><br>
<b>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Mortgage Application Support Analyst I

Crane 1 Services

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The IT Application Support Specialist is responsible for supporting, maintaining, and enhancing business applications used across the organization. This role focuses on Tier 1 and Tier 2 application support, including incident response and resolution, user administration, security role management, and light application configuration or customization. The position also provides backup support to IT Infrastructure Support Specialists as needed.
 <br/>
 <br/>
 The ideal candidate has strong experience supporting Sage 300 2023, a solid understanding of business application workflows, and a service-oriented approach to problem solving.
 <br/>
 <br/>
 <strong>
  Salary: 80k-100k / yr
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Application Support &amp; Incident Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to, investigate, and resolve Tier 1 and Tier 2 incidents related to business applications.
  </li>
  <li>
   Diagnose application issues, identify root causes, and implement timely resolutions or workarounds.
  </li>
  <li>
   Escalate complex issues to vendors or internal technical teams when appropriate and track issues through resolution.
  </li>
  <li>
   Document incidents, resolutions, and known issues in the IT service management system.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  User Administration &amp; Security
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create, modify, and deactivate user accounts across supported business applications.
  </li>
  <li>
   Configure and maintain security roles, permissions, and access controls in alignment with business and compliance requirements.
  </li>
  <li>
   Support onboarding and offboarding processes related to application access.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Application Configuration &amp; Minor Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform minor development, configuration, and customization using each application&rsquo;s native tools and configuration frameworks.
  </li>
  <li>
   Assist with application enhancements, configuration changes, and upgrades.
  </li>
  <li>
   Support testing and validation of application changes prior to deployment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supported Applications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primary support for Sage 300 2023 on prem (required).
  </li>
  <li>
   Support for Sage CRM (preferred/plus).
  </li>
  <li>
   Additional support for InspectAll and FileMaker applications.
  </li>
  <li>
   Maintain functional knowledge of supported systems and related business processes.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Infrastructure Support (Backup Coverage)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide backup support for IT Infrastructure Support Specialists on an as-needed basis.
  </li>
  <li>
   Assist with basic workstation, network, or hardware-related issues when required.
  </li>
  <li>
   Collaborate closely with infrastructure and security teams to ensure seamless IT operations.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation &amp; Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain accurate system documentation, procedures, and user guides.
  </li>
  <li>
   Collaborate with business stakeholders to understand application requirements and usage.
  </li>
  <li>
   Participate in continuous improvement initiatives to enhance application reliability and user experience.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 to 5 years of experience supporting Sage 300 in a production environment.
  </li>
  <li>
   Experience providing Tier 1 and Tier 2 application support.
  </li>
  <li>
   Strong understanding of user administration, role-based security, and access controls.
  </li>
  <li>
   Experience with application configuration and customization using native tools (no heavy coding required).
  </li>
  <li>
   Strong troubleshooting, analytical, and problem-solving skills.
  </li>
  <li>
   Excellent communication skills with the ability to work effectively with both technical and non-technical users.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting Sage CRM.
  </li>
  <li>
   Experience with InspectAll and/or FileMaker.
  </li>
  <li>
   Familiarity with IT service management processes (incident, problem, and change management).
  </li>
  <li>
   Experience working in a multi-application business environment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer-focused mindset with a commitment to service excellence.
  </li>
  <li>
   Ability to manage multiple priorities in a fast-paced environment.
  </li>
  <li>
   Strong organizational and documentation skills.
  </li>
  <li>
   Team-oriented with the ability to work independently when needed.
  </li>
 </ul>
</div>


IT Application Support Specialist

DXC Technology

<div><p><b>Job Description:
</b></p><p><b>Job Summary:
</b><br>
We are seeking an experienced L2 Application Support Leader with over 12 years of experience in application support and IBM integration technologies. The ideal candidate will lead support operations, ensure system stability, and drive continuous improvement across integration platforms, including IBM ACE, DataPower, and IIB. This role requires strong leadership skills, technical expertise, and the ability to manage critical incidents in a fast-paced environment.
</p><p></p><p><b>Key Responsibilities:
</b></p><ul><li>Lead and manage L2 application support activities for integration platforms.
</li><li>Provide expert support for IBM integration technologies, including ACE (App Connect Enterprise), DataPower, and IIB (IBM Integration Bus).
</li><li>Monitor system performance, troubleshoot issues, and ensure high availability of applications.
</li><li>Act as the primary escalation point for complex incidents and coordinate resolution with cross-functional teams.
</li><li>Drive root cause analysis (RCA) and implement preventive measures to avoid recurring issues.
</li><li>Ensure adherence to SLAs, KPIs, and incident management processes.
</li><li>Collaborate with development, infrastructure, and business teams to enhance system performance and reliability.
</li><li>Lead and mentor a team of support engineers, fostering knowledge sharing and continuous learning.
</li><li>Maintain documentation, runbooks, and operational procedures.
</li><li>Support deployment activities and ensure smooth transitions from development to production.
</li></ul><p><b>Required Skills &amp; Qualifications:
</b></p><ul><li>12+ years of experience in application support, with a focus on enterprise integration.
</li><li>Strong hands-on experience with IBM ACE, DataPower, and IIB.
</li><li>Proven leadership experience in managing L2 support teams.
</li><li>Solid understanding of integration patterns, APIs, and middleware architecture.
</li><li>Experience in incident, problem, and change management processes (ITIL preferred).
</li><li>Strong analytical and troubleshooting skills.
</li><li>Excellent communication and stakeholder management abilities.
</li></ul><p><b>Preferred Qualifications:
</b></p><ul><li>ITIL certification or equivalent.
</li><li>Experience in banking or financial services environments.
</li><li>Familiarity with monitoring tools and automation in support operations.
</li></ul><p><b>Soft Skills:
</b></p><ul><li>Leadership and team management
</li><li>Problem-solving and decision-making
</li><li>Ability to work under pressure
</li><li>Strong communication and collaboration skills
</li></ul><p></p><p>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
</p><p></p><p><b>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</b></p></div><p></p>

IBM Integration – L2 Application Support Leader

Diversified Gas & Oil

<div>Overview:
<div>
Diversified Gas &amp; Oil Corporation (&ldquo;DGOC&rdquo;) is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and London Stock Exchange (LSE) under the ticker symbol &ldquo;DEC&rdquo;. Diversified Gas &amp; Oil Corporation (DGOC) is an established owner and operator of producing conventional and unconventional natural gas &amp; oil wells and midstream pipelines and compression stations concentrated in the Appalachian Basin in the United States. Headquartered in Birmingham, AL, our field operations are located throughout the Appalachian Basin in the states of Tennessee, Kentucky, Virginia, West Virginia, Ohio, and Pennsylvania. In 2021, Diversified announced our expansion into our Central Regional Focus Area, which includes producing areas within Louisiana, Texas, Oklahoma, and Arkansas.</div>
Responsibilities:
<h2 class="jobSectionHeader"><b>POSITION SUMMARY &amp; RESPONSIBILITIES:</b></h2><div>
We are seeking an early-career professional who enjoys solving problems, supporting applications, and working with data in an Operations Technology (OT) environment. In this role, you will support OT time-series data and the applications that make it useful&mdash;such as our Historian, Grafana dashboards, and ETL/data pipeline tools. You will learn on the job with mentorship, take ownership of tasks, and help deliver reliable insights to teams from the field to leadership.</div><h2 class="jobSectionHeader"><b>
Special focus to be placed on:</b></h2><ul><li>
Direct Application Support</li><li>
Provide frontline (Tier 1) support for OT applications (Historian, Grafana, ETL scheduler/pipelines): triage tickets, investigate issues, and resolve or escalate as needed.</li><li>
Monitor key jobs, feeds, and dashboards; respond to alerts and incidents to maintain uptime and data freshness.</li><li>
Perform user administration (access requests, role changes) and small configuration updates under guidance.</li><li>
Assist with patching, release testing, change management, and user acceptance testing; document runbooks and knowledge-base articles.</li><li>
Deliver light training and how-to sessions for end users and create quick-start guides.</li><li>
Data &amp; Reporting</li><li>
Build clear, user-friendly dashboards and reports that help teams understand operational data.</li><li>
Assist in automating data flows between systems using established data pipelines.</li><li>
Help troubleshoot data issues in SCADA feeds and Historian platforms with senior guidance.</li><li>
Data Quality &amp; Transformation</li><li>
Support efforts to standardize, validate, and clean incoming data; document data definitions.</li><li>
Learn to optimize basic SQL queries and dashboards for performance and reliability.</li><li>
Identify data anomalies and design automated workflows for corrective acctions.</li><li>
Process Improvement and Automation</li><li>
Identify and document repetitive workflows.</li><li>
Work with team members to design, test and implement automation use both traditional and emerging tools.</li><li>
Collaboration &amp; Process</li><li>
Work with IT and business partners to maintain OT applications and integrations.</li><li>
Participate in change management, UAT, and rollout activities; keep stakeholders informed on status and next steps.</li><li>
Contribute to documentation of data flows, process maps, and system diagrams.</li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b>POSITION REQUIREMENTS:</b></h2><ul><li>
Bachelor&rsquo;s degree in Information Systems, Data Science, Engineering, or related field; relevant internships, projects, or equivalent experience welcome.</li><li>
Customer-first mindset with strong communication skills; comfortable supporting non-technical users.</li><li>
Curiosity, ownership, and a problem-solving approach; ability to juggle multiple priorities.</li><li>
Willingness to participate in occasional after-hours/on-call support and travel up to 10% for field visits and training.</li></ul><h2 class="jobSectionHeader"><b>
Technical Foundations (preferred)</b></h2><ul><li>
Basic SQL (SELECT, JOIN, WHERE) with interest in learning performance tuning.</li><li>
Experience with one or more: Grafana, Power BI, Spotfire, or Plotly.</li><li>
Scripting in Python or PowerShell for light automation.</li><li>
Familiarity with databases (Postgres/Timescale, Snowflake, MSSQL) and data modeling concepts.</li><li>
Exposure to SCADA/IoT systems or time-series data and Historian tools is a plus, not required.</li><li>
Understanding of oil &amp; gas operational concepts is a plus, not required.</li></ul><div></div><p><b><br>
Office Physical Requirements and Working Conditions:</b></p><ul><li>
Prolonged periods working at a desk in front of a computer.</li></ul><p></p><p><b><i><br>
Additional Requirements:</i></b></p><ul><li>
Must be able to lift up to 15 pounds at a time.</li></ul></div><div></div>

OT Data Analyst & Application Support

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