it applications manager

Client of Michael Page

<div> <div> <ul> <li>Define and maintain enterprise application standards ensuring scalability, security, and alignment with business goals.</li> <li>Lead application lifecycle management, including incident, problem, and change management under ITIL frameworks.</li> <li>Drive continuous improvement initiatives to enhance performance, user experience, and cost efficiency.</li> <li>Oversee integrations and ensure seamless interoperability across enterprise systems.</li> <li>Manage vendors, MSPs, and service partners, ensuring SLAs and governance processes are met.</li> <li>Collaborate with business and IT stakeholders to prioritise enhancements and align technology with process efficiency.</li> <li>Ensure all enterprise applications comply with security, audit, and regulatory standards.</li> </ul> </div> </div>

IT Applications Manager

JA Resorts & Hotels

Candidate Profile A senior IT professional with a strong hospitality background and a passion for service excellence. The ideal candidate brings extensive hands-on experience in hotel IT support and application management, with proven success leading two specialized teams one focused on guest and end-user support &amp; infrastructure, and the other on hotel applications. The successful candidate is a confident communicator, capable of managing teams independently and collaborating effectively across multicultural environments. Experience deploying and supporting Oracle Opera Cloud and Simphony Cloud is essential, including at least one full end-to-end rollout of both platforms and integrations through APIs and interfaces. The candidate demonstrates a deep understanding of support excellence, continuous improvement, and budget-conscious operations, managing resources effectively within the AED 35,000 40,000 range. Role Overview We are seeking an experienced IT Support &amp; Application Manager to oversee IT operations at JA The Resort, leading two dedicated teams: IT Support Services and Hotel Application Management. This role ensures operational excellence, system reliability, and exceptional service quality across all hotel systems, with a strong focus on Oracle Opera Cloud and Simphony Cloud platforms. Key Responsibilities <ul>
<li>Lead and mentor two IT teams: Support &amp; Infrastructure and Applications Management.</li>
<li>Oversee daily IT operations, ensuring timely issue resolution and user satisfaction.</li>
<li>Manage the full application lifecycle, including deployment, optimization, and continuous improvement.</li>
<li>Drive end-to-end rollouts of Oracle Opera Cloud and Simphony Cloud.</li>
<li>Collaborate with hotel operations, corporate IT, and vendors to align technology with business goals.</li>
<li>Foster a culture of accountability, innovation, and service excellence.</li>
<li>Manage budgets and resources effectively within the AED 35,000 40,000 range.</li>
<li>Ensure compliance with IT governance, security, and data integrity standards.</li>
</ul> Requirements <ul>
<li>Strong background in hotel IT support and application management.</li>
<li>Proven leadership experience managing separate support and application teams.</li>
<li>Hands-on expertise with Oracle Opera Cloud and Simphony Cloud, including full deployments.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Ability to work independently and across multicultural teams.</li>
<li>Commitment to continuous improvement and operational excellence.</li>
</ul>

IT Support & Application Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company is on the lookout for a proactive and experienced Manager - Business Applications Operations to spearhead our business applications team. This key position will focus on optimizing the performance and functionality of our applications, ensuring they meet the operational needs of our organization.
As the Manager, you will collaborate with various stakeholders to drive process improvements, troubleshoot issues, and implement best practices, all while fostering a culture of innovation and excellence.<h3 class="jobSectionHeader">
Primary Responsibilities</h3><ul>
<li>Manage and maintain the Vista Cinema systems, including POS, TMS, Head Office, Kiosk, and related modules, ensuring optimal performance, data integrity, and high system availability across all cinema locations.
</li><li>Lead the planning and execution of new Vista rollouts, upgrades, and integrations with third-party systems (e.g., payment gateways, loyalty programs, ERP) with minimal disruption to operations.
</li><li>Serve as the primary point of contact with Vista Entertainment and internal stakeholders, overseeing escalations, support tickets, and enhancement requests in line with business priorities.
</li><li>Oversee system configurations, pricing structures, promotions, and business rules setup within Vista modules to support both operational and marketing requirements.
</li><li>Ensure accurate synchronization and reporting between Vista and other business systems, maintaining data consistency and actionable insights across platforms.
</li><li>Conduct user training sessions, prepare manuals, and provide ongoing operational support to cinema, ticketing, and head office users to enhance efficiency and system utilization.
</li><li>Implement monitoring and control measures, ensuring compliance with IT security standards, data protection policies, and internal audit requirements across all Vista systems and connected environments.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, or a related field</li>
<li>5+ years of experience managing business applications</li>
<li>Strong understanding of application lifecycle management, UAT, system upgrades, and vendor coordination.
</li><li>ITIL certification (or equivalent ITSM framework) is a strong advantage.</li>
</ul>
Benefits
Comprehensive benefits package</div>

Manager - Business Applications Operations

Brave Bison Ltd

<div>Who are we?

A world where complexity is the only constant demands a new breed of company. 
Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era. 


Our universe is made up of award-winning business arms Brave Bison, Engage and SocialChain. And we&rsquo;re underpinned by our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok. 


We&rsquo;re a global collective who live and breathe digital, working with some of the boldest brands in the world 
to capitalise on the complexity that defines the modern marketing landscape. 


Our mission 


New platforms, new behaviours, new audiences, new trends, new technologies, new regulations&mdash;our clients&rsquo; worlds get more complex daily. Their agency partnerships shouldn&rsquo;t. It&rsquo;s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them. 


That&rsquo;s why we make it our mission to capitalise on complexity for our clients&mdash;by crafting dynamic digital solutions that outpace tomorrow&rsquo;s challenges. 


Our values 


We&rsquo;re a proudly diverse business comprised of deep specialists across social media, digital marketing and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:
<ul>
<li>Bold Curiosity.</li>
</ul>
We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients&rsquo; worlds and are always hungry to learn more about them, our specialisms and each other. 

<ul>
<li>Connected Clarity.</li>
</ul>
We are focused in our collaboration &mdash; joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple. 

<ul>
<li>Positive Encouragement.</li>
</ul>
We want to make working with us the best part of someone&rsquo;s day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs. 

<ul>
<li>Constant Impact.</li>
</ul>
We believe in outcomes over outputs. We&rsquo;re goal orientated, results driven and data-led. We show up with passion every day. And we&rsquo;re always honing our craft. 
About MiniMBA

At MiniMBA, we believe that world-class business education should be accessible, practical, and transformative. Founded by Professor Mark Ritson, our courses are formed from essential lessons of an MBA into a format that&rsquo;s convenient, applied, and designed to make of learners more confident. 
We&rsquo;ve helped thousands of marketers, brand managers and business leaders sharpen their strategic thinking, accelerate their careers, and deliver measurable results in their organisations. With a growing global community of alumni, MiniMBA has become one of the most respected names in online business education. 
We are a fast-growing, ambitious team, passionate about education, technology, and customer experience. Joining MiniMBA means playing a key role in shaping the future of professional learning while working alongside smart, collaborative colleagues in a dynamic, mission-driven environment. 
Role Overview

We are seeking an experienced Applications Manager to take ownership of our core digital platforms, ensuring their reliability, hygiene, and scalability. This role is central to managing and optimising our current ecommerce and access management tool (Piano), our website hosted on WordPress, and leading the programme to transition both into a fully integrated HubSpot environment. The successful candidate will also take ultimate ownership of HubSpot, working closely with our Marketing Operations Manager to ensure seamless platform management, data integrity, and alignment with commercial goals. 
Key Responsibilities

Platform Ownership &amp; Management
<ul>
<li>Act as the primary owner of Piano, ensuring proper hygiene, user access management, integrations, and reporting.</li>
<li>Manage the WordPress-hosted website, including oversight of plugins, security patches, performance optimisation, and agency/vendor collaboration.</li>
<li>Take end-to-end responsibility for HubSpot CRM, CMS, Sales and Service hubs once migrated, ensuring reliability, data quality, and optimal use across teams.</li>
</ul>
Transition to HubSpot
<ul>
<li>Lead the programme to migrate ecommerce and website operations into HubSpot, overseeing planning, vendor selection, execution, and change management.</li>
<li>Define requirements and success metrics for the migration project, ensuring minimal disruption to customers and internal stakeholders.</li>
<li>Partner with IT, Marketing, and external agencies to design and deliver a scalable, future-proof HubSpot environment.</li>
</ul>
Governance, Hygiene &amp; Compliance
<ul>
<li>Maintain system hygiene across all platforms, ensuring accurate data, proper access rights, and integration health.</li>
<li>Establish and enforce best practices for platform governance, documentation, and usage policies.</li>
<li>Monitor compliance with GDPR and other data protection regulations across customer-facing systems.</li>
</ul>
Stakeholder Collaboration
<ul>
<li>Work closely with the Marketing Operations Manager to align on campaign execution, lead management, and automation workflows.</li>
<li>Partner with Sales, Finance, and Customer Success to ensure systems support revenue and customer lifecycle goals.</li>
<li>Act as the key liaison between technical vendors, internal teams, and leadership on platform performance and roadmaps.</li>
</ul>
Continuous Improvement
<ul>
<li>Proactively identify opportunities for process automation, integration improvements, and system optimisation.</li>
<li>Track platform performance metrics and make data-driven recommendations.</li>
<li>Keep abreast of industry best practices and emerging technologies relevant to ecommerce, CMS, and CRM.</li></ul> 


Skills &amp; Experience

Essential
<ul>
<li>Proven experience managing applications such as CRM, CMS, and ecommerce tools (HubSpot, WordPress, Piano, or equivalents).</li>
<li>Strong programme management skills, with experience leading cross-functional system migration or implementation projects.</li>
<li>Deep understanding of data management, access control, and platform hygiene.</li>
<li>Experience collaborating across Marketing, Sales, and IT functions.</li>
<li>Knowledge of web technologies, APIs, and integrations between marketing and ecommerce platforms.</li>
</ul>
Desirable
<ul>
<li>HubSpot certification(s) in CMS, CRM, or Marketing Hub.</li>
<li>Prior experience migrating from WordPress or other CMS platforms into HubSpot.</li>
<li>Familiarity with subscription/ecommerce models and customer access management.</li>
<li>Understanding of digital marketing workflows and automation.</li> 
</ul>
Personal Attributes
<ul>
<li>Strong communicator with the ability to engage both technical and non-technical stakeholders.</li>
<li>Highly organised with a proactive, problem-solving mindset.</li>
<li>Comfortable balancing strategic planning with hands-on operational management.</li>
<li>Adaptable and resilient, thriving in a fast-moving, growth-focused environment.</li></ul> 


Reporting &amp; Structure
<ul>
<li>Reports to: Director of Operations and Delivery
</li><li>Works with: Marketing, Sales, Finance, IT, Customer Success, external vendors</li></ul></div>

Applications Manager

ARO Drilling

<div>
 
 
 Duties and Responsibilities (shall include but not be limited to):
 
 
 
 &middot; Understand ERP technical setup and evolvement, support model, contracts, resources needs to manage the area.
 
 
 &middot; Supervise ERP system administration activities to achieve optimum healthiness and timely support.
 
 
 &middot; Lead, consolidate, and report ERP development and configuration work regularly.
 
 
 &middot; Understand ARO&rsquo;s overall mission and strategic goals pertaining to the area and work under the guidance of the IT Applications head to align the goals and priorities of the team.
 
 
 &middot; Lead all demands, and projects related to IFS and ensure proper change management in place.
 
 
 &middot; Develop 3-year roadmap for the area to ensure ARO IT Business Plans are aligned and updated.
 
 
 &middot; Execute Opex Budget under the guidance of the IT Applications head and fully review all financial items related to the area of support.
 
 
 &middot; Manage employee timesheets and Supply Chain activities.
 
 
 &middot; Ensure Cybersecurity mandates and requirements are fulfilled for EPR.
 
 
 &middot; Train and mentor, the team and execute sourcing and onboarding activities seamlessly to avoid impact on IFS support to the business.
 
 
 &middot; Performs other related duties as expected or assigned by IT Management.
 
 
 &middot; Travel to remote locations, including land and offshore rigs, is required, this may be up to 15% of the time.
 
 
 &middot; Manage and plan for the design, development, integration, and implementation of ERP systems and integrations with business applications and platforms.
 
 
 &middot; Leading the team to support production applications.
 
 
 &middot; Analyze and troubleshoot user issues and questions regarding assigned applications and software.
 
 
 &middot; Responsible for answering incoming phone calls and email requests in a timely manner.
 
 
 &middot; Responsible to liaise with end user or ERP /Vendor Team to report any unresolved issues.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 &middot; Bachelor&rsquo;s degree in IT with minimum 9 years&rsquo; experience in IT with proven track record in systems implementation.
 
 
 &middot; Experience in developing and managing an ERP system.
 
 
 &middot; Experience in hands-on project management and organizational change.
 
 
 
 
 
 
 Skills :
 
 
 
 &middot; Ability to lead a team and assign change requests accordingly.
 
 
 &middot; Ability to work on own initiative and prioritize workload accordingly.
 
 
 &middot; Organized, thorough, and diligent with acute attention to detail.
 
 
 &middot; Excellent communication skills with colleagues as well as external customers.
 
 
 &middot; Maintaining composure during challenging technical problems.
 
 
 &middot; Ability to manage multiple (some conflicting) workstreams to ensure the successful delivery of our objectives.
 
 
 &middot; Good influencing and project management skills.
 
 
 &middot; Outstanding communicator with the ability to engage at all levels.
 
 
 &middot; Problem-solving and project management experience.
 
 
 &middot; Ability to operate network component analyzers, scanners, and testers.
 
 
 &middot; Hands-on hardware troubleshooting experience.
 
 
 &middot; Strong written and oral communication skills.
 
 
 &middot; Good interpersonal skills.
 
 
 &middot; Ability to conduct research into networking issues and products as required.
 
</div>

Supervisor, ERP Support

TÜV Rheinland Group

Referenzcode: 16049 Gesellschaft: TÜV Rheinland Service GmbH Die Begeisterung für zukunftsweisende Lösungen teilen wir mit über 27.000 Menschen rund um den Globus. Bei TÜV Rheinland können Sie Ihr Wissen eigenverantwortlich einbringen und sich dabei persönlich immer weiter entwickeln. Wir sind ein Team aus hochqualifizierten Expertinnen und Experten . klicken sie bewerben, für die volle Stellenbeschreibung

It Application Manager in - M365 (w/m/d)

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

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