it applications manager

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<div>IT Application Manager
A leading Company in Tobacco industry is seeking a IT Application Manager to oversee the development, implementation, and maintenance of enterprise applications that support the business objectives. The role involves managing application lifecycle processes, collaborating with cross-functional teams, and ensuring the smooth operation of the company&rsquo;s software systems.
This position requires strong leadership skills, technical expertise, and the ability to drive projects to completion, while maintaining a focus on improving efficiency and reducing downtime.
Key Responsibilities:<ul><li>
Manage the deployment, maintenance, and support of business applications.</li><li>
Coordinate with vendors and IT teams to ensure application functionality and performance.</li><li>
Lead application development projects, from requirements gathering to implementation.</li><li>
Develop and enforce application management processes and best practices.</li><li>
Identify opportunities for automation and improved workflows.</li><li>
Ensure compliance with industry regulations and internal policies.</li><li>
Provide technical guidance and support to the IT team and end-users.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
Minimum of 5 years experience in application management or a related IT managerial role.</li><li>
Strong knowledge of enterprise applications, software development lifecycle, and IT service management.</li><li>
Proven experience managing cross-functional teams and coordinating with vendors.</li><li>
Familiarity with ERP, CRM, or other business applications is preferred.</li><li>
Excellent problem-solving and communication skills.</li><li>
Experience in project management and process improvement methodologies.</li><li>
SAP modules &quot; SD, PP, HCM, FICO, and PM.&quot;
</li><li>Experience in project implementation.</li></ul> 

Benefits 
Attractive Package</div>

IT Application Manager

QualifAi

<div>
 A leading Company in Tobacco industry is seeking a IT Application Manager to oversee the development, implementation, and maintenance of enterprise applications that support the business objectives. The role involves managing application lifecycle processes, collaborating with cross-functional teams, and ensuring the smooth operation of the company's software systems.
 
 
 This position requires strong leadership skills, technical expertise, and the ability to drive projects to completion, while maintaining a focus on improving efficiency and reducing downtime.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage the deployment, maintenance, and support of business applications
 </li>
 <li>
 Coordinate with vendors and IT teams to ensure application functionality and performance
 </li>
 <li>
 Lead application development projects, from requirements gathering to implementation
 </li>
 <li>
 Develop and enforce application management processes and best practices
 </li>
 <li>
 Identify opportunities for automation and improved workflows
 </li>
 <li>
 Ensure compliance with industry regulations and internal policies
 </li>
 <li>
 Provide technical guidance and support to the IT team and end-users
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or related field
 </li>
 <li>
 Minimum of 5 years experience in application management or a related IT managerial role
 </li>
 <li>
 Strong knowledge of enterprise applications, software development lifecycle, and IT service management
 </li>
 <li>
 Proven experience managing cross-functional teams and coordinating with vendors
 </li>
 <li>
 Familiarity with ERP, CRM, or other business applications is preferred
 </li>
 <li>
 Excellent problem-solving and communication skills
 </li>
 <li>
 Experience in project management and process improvement methodologies
 </li>
 <li>
 SAP modules " SD, PP, HCM, FICO, and PM."
 </li>
 <li>
 Experience in project implementation
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Attractive Package
</div>

Nahdi

<div>Execute the comprehensive implementation of the systems lifecycle, which includes active participation in project management, detailed analysis of financial implications for new tools and services, ensuring that system developments reflect business requirements and align with overarching business strategies while upholding high standards in operational performance and metrics while managing a team of developers and applications analysts.
Accountabilities
<ul><li>Analyze business processes to uncover areas for documentation enhancement, process simplification, and opportunities for automation and operational improvements, subsequently recommending the adoption of new systems enhancement and optimization that align with the organization's business objectives. 
</li><li>Set up, track, and use key performance indicators (KPIs) for system availability, reliability, and security to assess and enhance system performance.
</li><li>Comply to departmental Standard Operating Procedures (SOPs), policies, and Service Level Agreements (SLAs) to ensure standardized and efficient operations.
</li><li>Develop, review, and assess cost estimates and projections for new tools, applications, and external consulting services to support in managing project budget and manage timelines and resources efficiently to ensure timely completion of deliverables, while adhering to standard project management processes.
</li><li>Contribute to the in-depth analysis of existing business processes within the domain, identifying inefficiencies and potential areas for optimization.
</li><li>Develop comprehensive plans to streamline processes, enhancing overall operational effectiveness and employee experience and implement change management processes to minimize disruption during system updates or changes.
</li><li>Work closely with various departments to understand their specific needs and tailor solutions accordingly as well as provide ongoing support and guidance to users, addressing any issues or concerns with the systems and applications. 
</li><li>Collaborate with the IT team to integrate new technologies into the system, ensuring they complement and enhance existing workflows.
</li><li>Regularly analyze -related data to derive insights that inform decision-making and strategy as well as create and present reports to senior management, highlighting key findings and offering recommendations based on data analysis.
</li><li>Regularly assess and mitigate risks associated with systems and data, maintaining a focus on data privacy and security.
</li><li>Stay informed about the latest trends and advancements in technologies and practices, assessing their applicability to the organization.
</li><li>Provide technical support and development for the team to ensure building capability within the department and building successors. 
</li><li>Managing the IT applications analysts, which includes, training, setting goals, and conducting performance evaluations. It's also about fostering a collaborative and innovative work environment to build a skilled, collaborative, and innovative IT applications team capable of meeting organizational goals.
</li></ul>Work Environment
<ul><li>Indoors : 100%
</li><li>Outdoors : 0%
</li><li>Working Days : 5 Working Days
</li><li>Days off : 2 Days Off
</li><li>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</li></ul>Job Requirement
<div><div><div><div><div>Education
</div><div><ul><li>BSc in IT (MIS)
</li></ul></div></div> 
<div><div>Experience
</div><div><ul><li>5+ Years of Experience in IT applications with preferably 2 years in applications or corporate applications.
</li><li>Proficiency in specific store applications and general retail systems.
</li><li>Proficiency in languages such as SQL, Java, Python, or .NET
</li><li>Skills in database technologies like SQL Server, Oracle, MySQL
</li><li>Knowledge of various phases of SDLC
</li><li>Familiarity with common ERP and CRM platforms, such as SAP, Oracle, Salesforce
</li><li>Experience with BI tools like Tableau, Power BI
</li>Understanding of various operating systems like Windows, Linux 
<li>
</li></ul></div></div> 
<div><div>Computer Skills
</div><div><ul><li>MS Office Suite
</li><li>PMP
</li></ul></div></div> 
<div><div>Languages
</div><div><ul><li>English
</li><li>Arabic</li></ul></div></div></div></div></div></div>

Healthcare Experience & Mobility Solutions Manager (2023512)

Ebttikar Technology Company

<div>
 
 Role Objective:
 
 <ul>
 <li>
 Manage end-to-end IT Problem Management lifecycle to eliminate recurring IT incidents.
 </li>
 </ul>
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Lead IT Problem Management to manage the lifecycle of all IT problems .
 </li>
 <li>
 Conduct and validate RCA with evidence-based outcomes , identifying and work with respective team to resolving underlying errors.
 </li>
 <li>
 Manage and prioritize the problem backlog , Drive Corrective &amp; preventive actions (CAPA) implementation and effectiveness verification.
 </li>
 <li>
 Maintain Known Error Database (KEDB) and workarounds / knowledge articles.
 </li>
 <li>
 Identify trends and recurring incidents and propose permanent fixes and improvements.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 ITIL certified
 </li>
 <li>
 ISO 20K and COBIT certifications preferred.
 </li>
 <li>
 Strong data analytics skills.
 </li>
 </ul>
 
 
</div>

IT Problem Manager

Modupay

<div>
 
 
 About the job
 
 
 
 The Implementation Manager leads end-to-end delivery of payment solutions across card issuing, acquiring, and switching platforms. This is a senior technical role that bridges client needs with internal systems requiring hands-on expertise in payment flows, APIs, core platforms, and production operations, combined with strong stakeholder and delivery management skills.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Implementation &amp; Solution Delivery
 
 
 <ul>
 <li>
 Lead end-to-end delivery of payment solutions: card issuing/acquiring systems, switch integrations, and major enhancements &mdash; from requirements through production go-live.
 </li>
 <li>
 Translate business requirements into scalable technical designs across switching platforms and REST/SOAP API layers.
 </li>
 <li>
 Own the full delivery lifecycle: solution design, system configuration, UAT coordination, and deployment sign-off.
 </li>
 <li>
 Ensure correct handling of transaction flows (authorization, clearing, and settlement) in alignment with Visa, Mastercard, and other applicable scheme rules.
 </li>
 <li>
 Define and track project milestones, proactively escalating risks or blockers to stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Integration &amp; API Management
 
 
 <ul>
 <li>
 Oversee integrations between internal systems and external partners using REST and SOAP APIs, middleware layers, and message brokers.
 </li>
 <li>
 Ensure correct ISO 8583 message parsing, field-level validation, message transformation, and routing logic.
 </li>
 <li>
 Lead troubleshooting of integration failures, ensuring data consistency and end-to-end transaction integrity.
 </li>
 <li>
 Manage API versioning, coordinate deployments across DEV/UAT/PROD environments, and enforce API governance standards.
 </li>
 </ul>
 <li>
 </li>
 
 
 Core Platform &amp; System Management
 
 
 <ul>
 <li>
 Configure and manage core payment platforms (e.g., SmartVista, Euronet, or equivalent) across all functional modules: Front End, Back Office, CMS, Fraud, and API Gateway.
 </li>
 <li>
 Ensure platform stability through proper configuration management, change control, and proactive monitoring.
 </li>
 <li>
 Lead release activities including deployment validation, pre/post-release testing, and rollback planning.
 </li>
 <li>
 Maintain system integrity across interconnected modules, ensuring changes in one area do not adversely impact others.
 </li>
 </ul>
 
 
 
 
 
 Data Analysis &amp; Database Management
 
 
 <ul>
 <li>
 Apply strong SQL skills on Oracle Database (or equivalent) to support production operations:
 </li>
 <li>
 Data validation and reconciliation across systems
 </li>
 <li>
 Root cause analysis for transaction or data discrepancies
 </li>
 <li>
 Query performance review (in coordination with DBAs where applicable)
 </li>
 <li>
 Handle large transaction datasets with care for accuracy, completeness, and auditability.
 </li>
 <li>
 Build and maintain data validation scripts and reconciliation reports to support operational teams.
 </li>
 </ul>
 
 
 
 
 
 Application Deployment &amp; Environment Management
 
 
 <ul>
 <li>
 Oversee deployment activities on application servers (Oracle WebLogic, JBoss, or equivalent), coordinating with DevOps and infrastructure teams.
 </li>
 <li>
 Manage EAR/WAR deployment cycles, environment configuration, and release coordination across the application stack.
 </li>
 <li>
 Ensure environment parity and proper governance between DEV, UAT, and PROD &mdash; preventing configuration drift and unauthorized changes.
 </li>
 <li>
 Define and enforce pre-deployment checklists, deployment runbooks, and post-deployment validation steps.
 </li>
 </ul>
 
 
 
 
 
 Operations, Monitoring &amp; Incident Management
 
 
 <ul>
 <li>
 Monitor system health, transaction throughput, and availability using logs, dashboards, and monitoring tools.
 </li>
 <li>
 Analyze ISO message logs and system traces to proactively detect and resolve issues before they impact clients.
 </li>
 <li>
 Lead incident management end-to-end &mdash; triaging by severity, coordinating resolution, and driving post-incident reviews.
 </li>
 <li>
 Establish and maintain runbooks, escalation paths, and on-call procedures for production support coverage.
 </li>
 <li>
 Proactively identify systemic risks and drive preventive actions to minimize service disruptions.
 </li>
 </ul>
 
 
 
 
 7
 
 . Client &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients across delivery, change requests, incidents, and ongoing enhancements.
 </li>
 <li>
 Translate complex technical issues into clear, business-friendly communications &mdash; managing expectations with transparency.
 </li>
 <li>
 Conduct regular status reviews, steering meetings, and delivery updates with both technical and executive stakeholders.
 </li>
 <li>
 Drive high client satisfaction by ensuring commitments are met and issues are resolved with urgency and professionalism.
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Third-Party Coordination
 
 
 <ul>
 <li>
 Manage relationships with external vendors and technology partners (e.g., BPC Banking Technologies, Euronet Worldwide, scheme bodies).
 </li>
 <li>
 Hold vendors accountable to SLAs &mdash; escalating issues appropriately and ensuring timely resolution.
 </li>
 <li>
 Evaluate third-party solutions and integrations, providing technical assessment and integration oversight.
 </li>
 <li>
 Coordinate scheme certification activities and ensure compliance with network mandates and release cycles.
 </li>
 </ul>
 
 
 
 
 
 Security &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all systems and implementations comply with PCI-DSS requirements and relevant scheme operating regulations (Visa, Mastercard).
 </li>
 <li>
 Oversee secure handling of cardholder data, including encryption standards, CVV/PIN processing controls, and key management practices.
 </li>
 <li>
 Maintain audit readiness and ensure documentation supports both internal and external compliance reviews.
 </li>
 <li>
 Embed security considerations into delivery processes &mdash; from design through production &mdash; rather than treating them as a post-delivery step.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement &amp;
 
 
 Optimization
 
 
 <ul>
 <li>
 Identify and drive improvements to system performance, delivery processes, and operational efficiency.
 </li>
 <li>
 Leverage production data, incident trends, and user feedback to surface actionable recommendations.
 </li>
 <li>
 Own KPI reporting across key metrics: SLA adherence, system availability, transaction success rate, and time-to-resolve.
 </li>
 <li>
 Conduct structured post-implementation reviews (PIRs) and translate learnings into process improvements.
 </li>
 </ul>
 
 
 
 
 
 Documentation &amp; Knowledge Management
 
 
 <ul>
 <li>
 Maintain comprehensive documentation for system configurations, integration specifications, runbooks, and troubleshooting guides.
 </li>
 <li>
 Ensure knowledge transfer to operations teams prior to go-live, with formal operational readiness sign-off.
 </li>
 <li>
 Champion documentation culture across the team &mdash; ensuring tribal knowledge is captured and accessible.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 8&ndash;10 years of experience in payments, banking technology, or financial systems.
 </li>
 <li>
 Strong experience with payment systems (issuing, acquiring, switching).
 </li>
 <li>
 Hands-on experience with APIs, system integration, and production environments.
 </li>
 <li>
 Solid SQL knowledge (Oracle or similar databases).
 </li>
 </ul>
 
 
</div>

Application Implementation Manager

<div>
 
 
 Your Responsibilities
 
 
 
 
 
 
 In this role, you will take ownership of the administration, operation, and continuous optimization of our database environments and selected business applications. You will act as a technical interface between business units, IT teams, and external service providers.
 
 
 
 
 
 &middot; Administering and operating database servers with a strong focus on Microsoft SQL Server, both on-premises and in cloud environments
 
 
 &middot; Installing, monitoring, and ensuring the stable and secure operation of managed database systems
 
 
 &middot; Handling escalations and acting as a single point of contact for complex incidents and problems
 
 
 &middot; Advising internal and external customers on database architectures, backup strategies, disaster recovery, and high-availability solutions
 
 
 &middot; Coordinating requirements and changes between business departments, IT teams, and external service providers
 
 
 &middot; Creating and maintaining comprehensive technical documentation for created and modified databases
 
 
 &middot; Structuring, analyzing, and implementing requirements as well as performance and stability optimizations
 
 
 &middot; Supporting department-specific applications across 1st, 2nd, and, where required, 3rd level support
 
 
 &middot; Coordinating application vendors in productive environments
 
 
 &middot; Creating reports, analyses, and dashboards for monitoring, controlling, and management purposes
 
 
 &middot; Participating in on-call duties when required
 
 
 &middot; Taking on defined ITSM roles such as Incident Manager, Problem Manager, and Change Manager
 
 
 &middot; Ensuring strict compliance with information security requirements, confidentiality obligations, and all contractual and legal regulations
 
 
 
 
 
 
 Your Profile
 
 
 
 
 
 
 &middot; Completed vocational training as an IT Specialist, a comparable professional qualification, or a completed degree in Computer Science, Business Informatics, or a related field
 
 
 &middot; ITILv4 Foundation certification
 
 
 &middot; Broad and solid general IT knowledge across infrastructure, systems, and applications
 
 
 &middot; Strong hands-on experience with Microsoft SQL Server or comparable database systems
 
 
 &middot; Good knowledge of the Microsoft BI Stack (SSIS, SSRS, SSAS)
 
 
 &middot; Sound understanding of IT fundamentals such as hardware, software, and networking
 
 
 &middot; Fluent English skills (at least B1 level)
 
 
 
 
 
 
 Preferred Qualifications
 
 
 
 
 
 
 &middot; MCSA certification for Microsoft SQL Server or equivalent certifications for other database systems
 
 
 &middot; Knowledge of cloud architectures, preferably with Microsoft Azure or AWS
 
</div>

Senior Database & Application Support Engineer

Hilton

<div>
 An Assistant IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the Assistant IT Manager will perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
 </li>
 <li>
 Supervise the IT Department on a daily basis
 </li>
 <li>
 Maintain excellent product knowledge and apply it to deliver full system benefits
 </li>
 <li>
 Understand, fully, the legal requirements on IT governance and security
 </li>
 <li>
 Handle, efficiently and completely, IT issues that arise
 </li>
 <li>
 Identify current and future system needs and provide solutions for the identified needs
 </li>
 <li>
 Build strong internal working relationships with all hotel Departments
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous IT management experience, preferably in the hotel, leisure, and/or service sector
 </li>
 <li>
 Experience of all Microsoft systems
 </li>
 <li>
 Experience of hotel applications, such as Fidelio and Micros, preferred
 </li>
 <li>
 Excellent organizational and interpersonal skills
 </li>
 <li>
 Current technical skills and knowledge of technology
 </li>
 <li>
 General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
 </li>
 <li>
 Ability to plan ahead and develop contingency plans, where necessary
 
 
 
 </li>
 </ul>
 It is advantageous in this position if you demonstrate the following capabilities and advantages:
 
 
 <ul>
 <li>
 Ability to work in a team
 </li>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Positive Attitude
 </li>
 <li>
 IT proficient
 </li>
 <li>
 Willingness to develop team members and self
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Technology
</div>

Assistant IT Manager

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