it business analyst

GreenPath Financial Wellness

<div>About GreenPath
GreenPath Financial Wellness is a national nonprofit organization dedicated to empowering people to lead financially healthy lives. We provide counseling, education, and innovative solutions to help individuals and families achieve their financial goals. Our mission-driven culture values collaboration, integrity, and continuous improvement.
Position Purpose
The Business Analyst serves as a critical liaison between business stakeholders, Product Management, data teams, and IT delivery teams. This role is responsible for leading requirements gathering and analysis across both IT application and data initiatives, ensuring business needs are translated into clear, actionable specifications for system creation, enhancements, data solutions, reporting, and analytics. The Business Analyst partners closely with Product Managers, Product Owners and stakeholders to drive high-quality, user-centered solutions that align with organizational strategy and deliver measurable business value.
Main Responsibilities &amp; Duties
Business &amp; Requirements Analysis<ul><li>
Elicit, analyze, and document clear functional and non‑functional requirements by partnering closely with Product Managers, Product Owners, business stakeholders and technical stakeholders</li><li>
Ask appropriate curiosity questions to uncover implicit needs (e.g., performance, security, scalability, usability, compliance) to resolve ambiguity and translate complex business problems into precise, testable requirements that reduce rework and drive high‑quality delivery.</li><li>
Translate needs into clear specifications, including requirements documents, user stories, acceptance criteria, and process diagrams.</li><li>
Identify requirements interdependencies and, as appropriate, work with the Product Owner, Scrum Master and/or technical team to determine development order.</li><li>
Document data lineage, transformations, and calculations in application requirements.</li></ul> 
Data &amp; Analytics Requirements Analysis<ul><li>
Lead requirements gathering for data initiatives, including reports, dashboards, visualizations, and analytics solutions.</li><li>
Lead the effort to document and control project scope and gather stakeholder signoff on scope and requirements</li><li>
Analyze and document source data structures, data transformations, and data warehouse mappings.</li><li>
Perform data discovery and validation to ensure reporting and analytics solutions meet business requirements.</li><li>
Create and maintain enterprise data assets such as data catalogs, data dictionaries, and data flow diagrams.</li><li>
Contribute to enterprise data strategy in collaboration with Data Engineers, Product Owners, and Data Analysts.</li></ul> 
Solution Delivery &amp; Collaboration<ul><li>
Work closely with Developers, Data Engineers, and Infrastructure teams to ensure shared understanding of requirements and solution design.</li><li>
Incorporate usability, user experience, and human-centered design principles into solution definition.</li><li>
Support agile delivery teams by maintaining backlogs, refining user stories, and providing ongoing clarification during development.</li></ul> 
Testing, Release &amp; Change Enablement<ul><li>
Contribute to user acceptance testing (UAT), including test case creation, execution support, and defect triage.</li><li>
Support release activities and deployments.</li><li>
Assist with training, documentation, and communication to support adoption of delivered solutions.</li></ul> 
Continuous Improvement &amp; Innovation<ul><li>
Leverage AI and automation tools to improve efficiency in creating requirements, user stories, and test artifacts.</li><li>
Participate in brainstorming and discovery sessions related to data trends, data quality, process improvement, and innovation.</li><li>
Promote continuous improvement, quality outcomes, and stakeholder satisfaction.</li><li>
Perform other duties as assigned.</li></ul> 
Professional Knowledge, Skills &amp; Abilities<ul><li>
Bachelor&rsquo;s degree in Information Technology, Business, or a related field, or equivalent experience.</li><li>
3&ndash;5 years of experience as a business analyst, including requirements gathering for application development, data, reporting, or analytics initiatives. GreenPath experience may be substituted.</li><li>
Experience writing clear business and technical requirements and test specifications preferred.</li><li>
Experience with Agile methodologies (Scrum, Kanban) preferred.</li><li>
Experience using tools and/or writing requirements for salesforce or PowerBI strongly preferred.</li><li>
Familiarity with tools such as Azure DevOps, Vizio, Drawio, Figma, Mural, CoPilot preferred.</li><li>
Experience documenting requirements for data projects involving SQL, Power BI, and relational or dimensional data models preferred.</li><li>
Familiarity or eagerness to learn data warehousing, operational reporting, and business intelligence concepts.</li><li>
Experience in financial services or call center environments preferred.</li></ul> 
Qualities &amp; Characteristics<ul><li>
Strong analytical and problem-solving skills with high attention to detail.</li><li>
Demonstrated agility in critical thinking and proactive inquiry to gain deeper understanding.</li><li>
Ability to understand complex business processes and technical concepts.</li><li>
Self-motivated, dependable, and able to manage multiple priorities.</li><li>
Committed to quality, continuous improvement, and delivering value on time and within scope.</li></ul> 
Communication Skills<ul><li>
Excellent written, verbal, and interpersonal communication skills.</li><li>
Ability to translate complex technical concepts into clear, business-friendly language and vice versa.</li><li>
Skilled facilitator of meetings and workshops that drive alignment and actionable outcomes.</li><li>
Strong collaborator who builds effective relationships across business and technical teams.</li></ul> 
Working Conditions &amp; Physical Requirements
This position is primarily sedentary, desk-based work. On an infrequent basis, after hours/weekend work to assist with releases or project deadlines is necessary. Travel is less than 5%.
Benefits
At GreenPath, we offer a comprehensive benefits package designed to support your well-being and professional growth:<ul><li>
Competitive salary and performance-based incentives</li><li>
Health, dental, and vision insurance</li><li>
403(b) retirement plan with employer contributions</li><li>
Generous paid time off and holidays</li><li>
Tuition reimbursement and professional development opportunities</li><li>
Mission-driven work environment focused on making a positive impact</li></ul>
Equal Employment Opportunity Statement
GreenPath is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>

IT Business Analyst

State of Washington

<div><div><div><h2 class="jobSectionHeader">Description</h2></div> 
 <div> 
IT Business Analysis &ndash; Sr/Spec (ITBA-SS/ETS) 
71111310<div> 
The salary advertised reflects the 2% General Wage Increase for employees on 7/1</div> 
This IT Business Analysis &ndash; Sr/Spec (ITBA-SS) directly affects the business processes used by HCA staff in multiple divisions to perform their work, causing significant efficiencies and strategic business value to occur. Decisions made and recommendations from this position result in improved services to HCA&rsquo;s customers, business partners and stakeholders. This role not only provides meaningful work but also offers work life balance, telework and an amazing set of team mates! 
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes. 
About the division: 
The Enterprise Technology Services (ETS) division is the agency&rsquo;s designated technology provider for the HCA. ETS delivers innovative Information Technology (IT) solutions for enterprise-class business solutions (i.e., applications, data, and business processes) that support the mission of Health Care Authority divisions and business program groups. The Employees and Retirees Benefits (ERB) IT section within ETS supports the ERB Division by delivering business application design, solutions architecture, and development as well as integration of IT resources to engineer high-quality, cost-effective solutions in partnership with business and project stakeholders. 
About the position: 
This ITBA-SS is the primary representative of the Chief Information Officer (CIO) to much of the business and is responsible for ensuring the quality and capacity of the ETS division to meet the needs of HCA&rsquo;s business divisions. This position translates complex SEBB and PEBB healthcare program requirements into tangible deliverables such as functional, and non-functional specifications, use cases/user stories, workflow and data processes, data models diagrams and, requirements matrices to drive development in conjunction with technical teams. It also identifies and recommends the most optimal new solutions to support requirements for modernization and innovation enhancements. The senior BA will facilitate prioritization of core functions and features with Business Product Owners (for Agile/Scrums), develop Quality Assurance benchmarks, findings, and recommendations to mitigate issues and risks, and develop and evaluating RFP&rsquo;s / RFQ&rsquo;s. Provide estimation for fiscal notes and change orders. This position plays a crucial role for advancing the agency&rsquo;s most complex IT modernization and transformation efforts. This position is the senior business analyst in ETS for ERB related work, and is ultimately responsible for the collection, grooming, and ongoing management of IT business requirements and for SEBB and PEBB programs. This BA will oversee a myriad of requests for requirements gathering, user story development, and other deliverables as needed. 
This position is eligible to telework and is typically not required to report on-site. Occasional travel may be required to meet with clients or partners, conduct business, or attend or provide training and/or conferences. The default assigned work location of all Health Care Authority (HCA) positions &ndash; both on-site and telework eligible positions &ndash; is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.</div> 

<div><h2 class="jobSectionHeader">Duties</h2></div>
<div>Some of what you will do: 
<ul><li>
Provide organizational development regarding effective business analysis and project management tasks that enable delivery of innovative and efficient technology solutions.</li><li>
Document business requirements, business rules and logic, and design specifications.</li><li>
Solicit business owner&rsquo;s prioritization of requirements for systems, data or business process developments.</li><li>
Act as Scrum Master for the ERB development team.</li><li>
Lead ETS ERB BA team in activities to obtain requirements for new or enhanced IT-related projects.</li><li>
Engage in professional development and expand technical skillset to stay current with new technology.</li><li>
Provide organizational development regarding effective business analysis and project management tasks that enable delivery of innovative and efficient technology solutions.</li><li>
Ensure technical solutions function without any issues and operate within approved design and performance benchmarks.</li></ul></div>
<div><h2 class="jobSectionHeader">Qualifications</h2></div>
<div>Required qualifications: 
Qualifying candidates will meet one of the following criteria options: 
Option 1:<ul><li>
Master&rsquo;s degree in IT, Computer Science, or IT related field or equivalent.</li><li>
Three (3) years of progressive (continuing to grow professionally) professional IT Experience in one (1) or more of the following areas:</li></ul><div><div><div><div><ul><li>
Business analysis, consulting, analyzing, designing, directing IT projects.</li><li>
Providing IT customer or technical support.</li><li>
Administering or supervising staff who performed work in any of these IT disciplines.</li></ul></div></div></div></div> 
Option 2:<ul><li>
Bachelor&rsquo;s degree in IT, Computer Science, or IT related field or equivalent.</li><li>
Five (5) years of progressive (continuing to grow professionally) professional IT Experience in one (1) or more of the above areas.</li></ul> 
Option 3:<ul><li>
Nine (9) years of progressive (continuing to grow professionally) professional IT Experience in the areas listed above.</li></ul> 
Option 4:<ul><li>
Three (3) years as a Journey Level IT Professional in State Government performing the experience listed above.</li></ul> 
Required competencies:<ul><li>
Experience facilitating and creating material for internal and external training on system changes or new applications.</li><li>
The ability to take action to learn and grow.</li><li>
The ability to take action to meet the needs of others.</li><li>
Ability to work in a fast-paced, agile environment.</li><li>
Ability to work effectively as a member of a multi-disciplinary team.</li><li>
Ability to mentor a group of IT professionals to successful completion of work assignments and expectations.</li><li>
Excellent written and verbal communication skills.</li><li>
Commitment to quality, diversity and public service values including a demonstrated commitment to meeting customer needs.</li><li>
Must possess excellent analytical skills.</li><li>
Must be extremely responsive, able to work under pressure in crisis with a strong sense of urgency.</li><li>
Must have proven ability to manage priorities and timelines.</li><li>
Must be detail oriented and possess strong problem-solving skills and ability to analyze potential future issues.</li><li>
Responsible, conscientious, organized, self-motivated and able to work with limited supervision.</li><li>
Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction.</li><li>
Knowledge of business intelligence methods, tools, standards, and technical architecture best practices; the ability to analyze and develop technical capabilities and apply best practice principles to best meet agency needs.</li><li>
Ability to work collaboratively with multiple different team members including business, technical and external stakeholders.</li><li>
Ability to translate business needs into technical solutions.</li><li>
Must be well-organized and able to multi-task. Highly dependable, organized and detail-oriented; excellent at setting and meeting deadlines with the ability to work well under tight time constraints.</li><li>
Must have superior interviewing, facilitation, and improvisational skills.</li><li>
Exhibits ability to think analytically and conduct business process (workflow) analysis.</li><li>
A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance from an outside perspective.</li><li>
Ability to propose reasonable conclusions, effective solutions and potential options concerning data, reporting and enterprise infrastructure.</li><li>
Building Effective Teams: Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals.</li><li>
Organizational Agility: Knowledgeable about how organizations work; gets things done both through formal and informal channels; effectively maneuvers through complex political situations.</li><li>
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty.</li><li>
Drive for Results: Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.</li><li>
Creativity: Generates many new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is seen as original and value-added in brainstorming settings.</li><li>
Communication: Communicates well both verbally and in writing, communicates in a respectful manner, shares information and ideas with others in a timely fashion, has good listening skills, gives/receives input and feedback effectively.</li><li>
Decision Making/Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.</li></ul> 
Preferred qualifications:<ul><li>
Two years&rsquo; experience with School or Public Employees benefits (SEBB/PEBB).</li><li>
Experience working in Agile environment.</li><li>
Lean &ldquo;Green Belt&rdquo; certification is desired.</li><li>
Experience using Business intelligence tools such as SAS, SQL and data visualization tools such as MS SQL Server, Oracle, Tableau, etc.</li></ul> 
How to apply: 
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:<ul><li>
A cover letter that specifically addresses how you meet the qualifications for this position</li><li>
Current resume</li></ul> 
To take advantage of veteran preference, please do the following:<ul><li>
Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.</li><li>
Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.</li></ul></div>
<div><h2 class="jobSectionHeader">Supplemental Information</h2></div>
<div>About HCA: 
This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days. 
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible. 
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents. 
 
What we have to offer: 
<ul><li>
Meaningful work with friendly co-workers who care about those we serve Voices of HCA</li><li>
A clear agency mission that drives our work and is person-centered HCA's Mission, Vision &amp; Values</li><li>
A healthy work/life balance, including alternative/flexible schedules and mobile work options.</li><li>
A great total compensation and benefit package WA State Government Benefits</li><li>
A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.</li><li>
And free parking!</li></ul> 
Notes: 
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment. 
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA&rsquo;s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at Angelic.Matthews@HCA.WA.Gov 
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply. 
E-Verify&reg; is a registered trademark of the U.S. Department of Homeland Security. 
Subscribe to our weekly newsletter to receive a list of new job postings at HCA.</div></div></div>

IT Business Analysis – Sr/Spec (ITBA-SS/ETS)

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">Business Analyst (8&ndash;12+ Years Experience)</h1><h2 class="jobSectionHeader">
Job Title: Business Analyst</h2><h2 class="jobSectionHeader">
Experience: 8&ndash;12+ Years</h2><h2 class="jobSectionHeader">
Location: Riyadh, Saudi Arabia</h2><h2 class="jobSectionHeader">
Job Summary</h2>
We are seeking an experienced Business Analyst to bridge business needs with technology solutions by gathering, analyzing, documenting, and validating business and functional requirements. The ideal candidate will have extensive experience in requirements elicitation, business process analysis, documentation, stakeholder management, and User Acceptance Testing (UAT) support to ensure successful project delivery.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Elicit, analyze, document, and validate business and functional requirements.</li><li>
Conduct stakeholder interviews, workshops, and requirement-gathering sessions.</li><li>
Create business requirement documents (BRDs), functional requirement documents (FRDs), use cases, user stories, workflows, and process maps.</li><li>
Analyze current business processes and recommend improvements.</li><li>
Maintain end-to-end requirements traceability throughout the project lifecycle.</li><li>
Collaborate with product owners, project managers, developers, QA teams, and business stakeholders.</li><li>
Support User Acceptance Testing (UAT), defect triage, and business validation activities.</li><li>
Facilitate change management and ensure requirements are aligned with business objectives.</li><li>
Assist in solution design discussions and impact analysis.</li></ul><h2 class="jobSectionHeader">
Must Have Skills</h2><ul><li>
Experience in Requirements Elicitation AND Use Cases AND Process Documentation AND Requirements Traceability AND UAT Support.</li><li>
Requirements documentation: BRD OR FRD OR User Stories OR Use Cases OR Functional Specifications.</li><li>
Process modeling: BPMN OR UML OR Process Flow Diagrams OR Swimlane Diagrams.</li><li>
Project methodologies: Agile OR Scrum OR Waterfall OR Hybrid.</li><li>
Documentation and collaboration tools: Jira OR Azure DevOps OR Confluence OR Microsoft Visio OR Lucidchart.</li><li>
Stakeholder Management AND Gap Analysis AND Impact Analysis.</li><li>
Business Process Analysis AND Process Improvement AND Requirement Validation.</li><li>
Strong analytical, communication, facilitation, and problem-solving skills.</li><li>
Experience working with cross-functional business and technical teams.</li></ul><h2 class="jobSectionHeader">
Good to Have Skills</h2><ul><li>
Certifications: CBAP OR CCBA OR PMI-PBA OR ECBA.</li><li>
Knowledge of SQL OR Excel OR Power BI OR Tableau for data analysis and reporting.</li><li>
Experience with API integrations and system integration projects.</li><li>
Familiarity with SDLC OR DevOps OR CI/CD concepts.</li><li>
Experience in digital transformation, enterprise applications, or cloud-based solutions.</li><li>
Exposure to change management and business process reengineering initiatives.</li><li>
Domain experience in Banking, Finance, Healthcare, Telecom, Retail, Government, or Enterprise IT projects.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.</li><li>
8&ndash;12 years of experience as a Business Analyst in IT or enterprise projects.</li><li>
Proven ability to manage complex requirements across multiple stakeholders and projects.</li><li>
Excellent documentation, presentation, negotiation, and stakeholder communication skills.</li><li>
Ability to work independently while collaborating effectively with cross-functional teams.</li></ul>
Irtfo8sLTe</div>

Business Analyst

Fiduciary Tech

Business Analyst (IT / Consulting)OverviewWe are seeking a Business Analyst to support ongoing enterprise-level IT initiatives. This role will focus on bridging business needs with technical execution by working closely with internal teams and external partners.Our environment includes customized solutions built on platforms such as Salesforce and AWS, supporting a large-scale client. The selected candidate will collaborate with experienced team members and contribute to continuous system enhancement and optimization.This position is primarily structured as a full-time consulting role rather than short-term staffing. The client engagement is based in Bellevue, WA.Key Responsibilities<ul><li>Gather and translate business needs into structured documentation such as BRDs and user stories</li><li>Act as a communication bridge between stakeholders, product owners, and development teams</li><li>Build strong working relationships with cross-functional teams and key business users</li><li>Support user adoption through training sessions, documentation, and ongoing user support</li><li>Work closely with engineering and QA teams to ensure accurate understanding of requirements</li><li>Analyze business processes and identify areas for improvement and optimization</li><li>Participate in backlog refinement and prioritization aligned with business objectives</li><li>Prepare and track project-related reports including sprint progress and performance metrics</li><li>Ensure alignment with internal standards, methodologies, and best practices</li><li>Facilitate discussions to clarify complex requirements and drive decision-making</li></ul>Basic Qualifications<ul><li>Experience working as a Business Analyst, preferably within IT or technology-driven environments</li><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field (or equivalent experience)</li><li>Familiarity with Agile/Scrum methodologies</li><li>Ability to manage tasks independently while collaborating within a team setting</li><li>Strong analytical thinking and problem-solving capabilities</li><li>Detail-oriented with the ability to manage multiple priorities in a fast-paced environment</li><li>Adaptable mindset with willingness to learn and grow in a consulting environment</li></ul>Preferred Qualifications<ul><li>Experience using Jira or similar project management tools</li><li>Exposure to Salesforce environments (highly preferred but not required)</li><li>Basic knowledge of SQL for data analysis or reporting</li><li>Relevant certifications such as CBAP, PMI-PBA, or Salesforce Business Analyst</li></ul>Job Type: Full-timePay: $80,000.00 - $120,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Essmann

Systems Analyst Company: Essmann's Cabinetry and Millwork Location: Pennsylvania Furnace, Pennsylvania, United States Employment Type: Full-Time Salary: Approximately $93,600 - $114,400 USD per annum (based on an hourly rate of $45-$55) Job Overview Essmann's Cabinetry and Millwork, a renowned specialist in high-quality custom cabinetry, furniture, and millwork, is seeking a meticulous and skilled Systems Analyst to join our team. With a strong commitment to craftsmanship and tailored solutions for corporate and church environments, we are looking for a professional who can help us optimise the technology that underpins our bespoke manufacturing processes. The successful candidate will be responsible for analysing our current IT systems and business processes, identifying opportunities for improvement, and implementing effective technology solutions to enhance efficiency, productivity, and data management across the organisation. Responsibilities  <ul><li>Analyse and evaluate existing business systems and processes to identify inefficiencies and areas for improvement.</li><li>Collaborate with stakeholders across various departments, including design, manufacturing, and sales, to gather and document business requirements for new technology solutions.</li><li>Design, develop, and implement new systems and modify existing ones to meet the evolving needs of the business.</li><li>Oversee the full project lifecycle for system implementation, including planning, testing, deployment, and user training.</li><li>Ensure seamless integration between different software applications, such as CAD/CAM software, ERP systems, and CRM platforms.</li><li>Provide ongoing technical support and troubleshooting for all business-critical systems, acting as a key point of contact for end-users.</li><li>Develop and maintain system documentation, user manuals, and process guides.</li><li>Generate reports and data visualisations to provide insights into operational performance and support strategic decision-making.</li><li>Uphold data integrity and security standards across all company information systems.</li></ul>Qualifications  <ul><li>Proven experience working as a Systems Analyst, IT Business Analyst, or in a similar role.</li><li>A degree in Information Technology, Computer Science, Business Information Systems, or a related field is preferred.</li><li>Strong analytical and problem-solving skills with an exceptional attention to detail.</li><li>Excellent communication and interpersonal skills, with the ability to translate complex technical concepts for non-technical stakeholders.</li><li>Demonstrable experience in requirements gathering, process mapping, and systems design.</li><li>Familiarity with manufacturing environments and software (e.g., ERP, MRP, CRM) would be a significant advantage.</li><li>Proficiency in database management and a working knowledge of SQL is desirable.</li><li>A proactive and self-motivated approach to identifying and resolving challenges.</li></ul> Benefits  <ul><li>A competitive salary package.</li><li>Opportunities for professional growth and development.</li><li>A collaborative and supportive work environment that values quality and craftsmanship.</li><li>The chance to make a significant impact on the technological infrastructure of a leading custom millwork company.</li></ul>

Systems Analyst

Washington State Health Care Authority

City of Shreveport, LA

<div><div><div><h2 class="jobSectionHeader">Class Title</h2></div>
<div>Class Features 
The Systems Analyst I will provide application and system support for multiple 3rd party and custom solutions. This role serves as the person that end customers (city staff) interact with when requiring a subject matter expert on the application he or she supports. 
Furthermore, this role is responsible for the installation, setup, testing, and maintenance of these systems to ensure they continue serving end customers long after initial training and setup. 
A Systems Analyst acts as liaison between the greater IT staff and the various department heads, city staff, and elected officials who interact with the software that runs our city. This requires an individual who is excellent in oral and written communication and is able to track progress on a number of tasks involving a number of customers, vendors, and deadlines. 
The role also requires someone who is used to working with customers, training end users in one on one or in classroom settings and empowering them to serve our citizens in better ways. 
A Systems Analyst I enjoys solving difficult problems for others and collaborating with colleagues to solve those problems in the best way possible.</div>
<div><h2 class="jobSectionHeader">Duties</h2></div>
<div>Work Performed 
Under the general supervision of the Solutions Manager, this position's duties and responsibilities include:<ul>
<li>Installation, setup, testing, and maintenance of deployed solutions
</li><li>Preparing a solution for initial training and setup
</li><li>Adding to documentation created by Business Analysts when required
</li><li>Keeping good records of change requests and problems solved during implementation
</li><li>Determining solutions to unexpected road blocks during implementation, whether with smaller solutions or reconfigurations or process changes
</li><li>Excellent analytical and critical thinking skills
</li><li>Capable of mapping out complex scenarios in diagraming tools, and understanding complex processes which are already diagramed
</li><li>Able to monitor and assess system health of all applications
</li><li>Values accuracy
</li><li>Able to work independently in a problem-solution oriented environment
</li><li>Able to collaborate with peers and management
</li><li>Strong oral and written communication skills
</li><li>Experience in customer service-oriented roles
</li><li>Enjoys problem solving and troubleshooting others' problems</li></ul></div>
<div><h2 class="jobSectionHeader">Minimum Qualifications</h2></div>
<div>Minimum Qualifications:<ul>
<li>Bachelor's degree in Computer Science, Management Information Systems (MIS), Business or a related field from an accredited institution or four (4) years of experience in a system analyst and/or IT business analyst role. Any equivalent combination of education and experience is acceptable.
</li><li>Basic understanding of application programming concepts &amp; tools.
</li><li>Have outstanding written and verbal communication skills.</li></ul>
Candidates with experience in municipal government strongly preferred</div>
<div></div><div>Normal Promotion Path 
Any higher class or level for which eligible and qualified. 
 
Physical Requirements: Tasks involve the ability to exert very light physical effort in sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.Tasks require perception and discrimination of visual and oral communication ability. 
 
Work Requirements: Tasks are regularly performed without exposure to adverse environmental conditions</div></div></div>
 <div><div><div>The City of Shreveport offers many benefits including vacation and sick leave, health, dental and vision insurance, 10 paid holidays per calendar year and long term disability.</div></div></div>

System Analyst I

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IT Business Analysis – Sr/Spec (ITBA-SS/ETS)

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Systems Analyst

IT Business Analysis – Sr/Spec (ITBA-SS/ETS)

System Analyst I