it desktop support

S+S Industries

<div><div><b>S+S Industries is GROWING!</b></div>
<div><div><div><b>Want to be part of an amazing organization that knows their employees are one of their most valuable assets?</b></div>
<div><br>
<b>S+S is family owned and has been in business for over 40 years. We are a leading provider of electroplated coatings in the oilfield, power generation, consumer goods, and automotive industries.</b></div>
<div></div><div>We are currently seeking an IT Desktop Support that wants to grow with S+S and be a part of our team!</div>
<div></div><div>The IT Desktop Support is responsible for providing hands-on technical support for end users, maintaining desktop systems, troubleshooting hardware and software issues, and ensuring reliable day-to-day IT operations. This role supports PCs, printers, network connectivity, and assists with system administration tasks under the direction of the IT Administrator.<br>
<br>
This position is located in Houston, TX 77011 (East Downtown).</div>
</div>
<div></div><div><b>Qualifications:</b></div>
<ul><li>Minimum 2 year experience in IT desktop support</li>
<li>Strong troubleshooting and critical-thinking</li>
<li>Ability to multitask and maintain effectiveness in a fast-paced environment</li>
<li>Excellent communication and organization skills</li>
<li>Familiarity with:
<ul><li>Windows / PC hardware</li>
<li>Windows Servers</li>
<li>Microsoft Azure</li>
<li>Firewalls, routers, and switches</li>
<li>Printers/scanners</li>
<li>VMware virtualization</li>
<li>Data backups</li>
<li>Security</li>
</ul></li></ul><div><b>Responsibilities (include, but are not limited to):</b></div>
<ul><li>Provide onsite and remote technical support for employees</li>
<li><div>Install, configure, and troubleshoot Windows operating systems and PC hardware</div>
</li><li><div>Support and maintain Windows-based workstations and Windows Servers (user-level administration)</div>
</li><li><div>Install, configure, and maintain printers and scanners</div>
</li><li><div>Maintain inventory of IT equipment and supplies</div>
</li><li><div>Document support tickets and resolutions</div>
</li></ul><div><b>Minimum 2 year experience in an IT Support role</b><br>
<b>Shift:</b> Monday-Friday 8:00am-5:00pm</div>
<div><b>Compensation:</b> Depending on experience</div>
<div></div><div><b>S+S Industries offers the following benefit options:</b></div>
<ul><li>Probationary Period Excellence Bonus</li>
<li>Paid Time Off</li>
<li>Benefits package (Medical, Vision, Dental, etc.)</li>
<li>401(k) Retirement Plan</li>
<li>Company Paid Holidays</li>
</ul><div>This position in located in East Downtown near Navigation and Wayside Dr.</div>
<div></div><div><b>Must pass drug screen and background check prior to employment offer.</b></div></div></div><div></div>

IT Desktop Support

Trilogy Medwaste

<div><p>Desktop Support Administrator</p><p>
Reports To: IT Manager / Director of IT</p><p></p><p><b><br>
Position Summary</b></p><p>
The Desktop Support Administrator is responsible for providing technical support and maintenance for end-user computing environments. This role ensures optimal workstation performance, user productivity, and secure IT operations by troubleshooting hardware, software, and network-related issues. The Desktop Support Administrator serves as a key point of contact for internal technical support and plays a critical role in maintaining IT standards and security policies.</p><p><b>
Key Responsibilities</b></p><p><b>
End-User Support</b></p><ul><li> Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals</li><li> Respond to help desk tickets and resolve technical issues in a timely manner</li><li> Install, configure, and maintain operating systems and software applications</li><li> Assist users with password resets, account access, and system permissions</li><li> Provide onboarding and offboarding IT support for employees</li></ul><p><b>
System Administration &amp; Maintenance</b></p><ul><li> Manage workstation imaging, deployment, and patch management</li><li> Maintain Active Directory accounts, groups, and policies</li><li> Monitor system performance and ensure updates and security patches are applied</li><li> Maintain inventory of IT assets and equipment</li><li> Support antivirus, endpoint protection, and security compliance initiatives</li></ul><p><b>
Network &amp; Infrastructure Support</b></p><ul><li> Troubleshoot basic network connectivity issues (LAN/WAN/VPN/Wi-Fi)</li><li> Assist with server maintenance and system backups</li><li> Support cloud-based systems such as Microsoft 365 or Google Workspace</li><li> Coordinate with vendors for hardware repairs and warranty support</li></ul><p><b>
Documentation &amp; Compliance</b></p><ul><li> Maintain accurate documentation of systems, configurations, and procedures</li><li> Create and update technical support guides and knowledge base articles</li><li> Ensure compliance with company IT policies and cybersecurity standards</li></ul><p><b>
Required Qualifications</b></p><ul><li> Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience)</li><li> 2&ndash;5 years of desktop support or IT help desk experience</li><li> Strong knowledge of Windows and/or macOS environments</li><li> Experience with Active Directory, Microsoft 365, and endpoint management tools</li><li> Basic networking knowledge (TCP/IP, DNS, DHCP)</li><li> Strong troubleshooting and problem-solving skills</li><li> Excellent communication and customer service abilities</li></ul><p><b>
Preferred Qualifications</b></p><ul><li> Industry certifications such as CompTIA A+, Network+, or Microsoft certifications</li><li> Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)</li><li> Familiarity with virtualization technologies</li><li> Experience with cybersecurity best practices</li></ul><p><b>
Key Competencies</b></p><ul><li> Technical proficiency</li><li> Attention to detail</li><li> Customer-focused mindset</li><li> Time management and prioritization</li><li> Ability to work independently and collaboratively</li></ul><p><b>
Physical Requirements</b></p><ul><li> Ability to lift and move IT equipment (up to 50 lbs)</li><li> Ability to work at a desk for extended periods</li></ul></div><p></p>

DESKTOP SUPPORT ADMINISTRATOR

Carriage Services

<div><p><b>IT Desktop Administrator</b></p>
<p>At <b>Carriage Services</b>, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. <b>Carriage Services</b> is an equal opportunity employer.</p>
<p>The IT Desktop Administrator position is situated at the Houston, TX Office. Regular business traveling activities to U.S. sites related to IT project support and asset inventory are essential for this function. Travel up to 10%. Working within the distributed IT Service Delivery team, providing efficient and effective service and support to all business units of the Enterprise with a focus on Level 2 Desktop Support operations. Acting as an interface between IT, the Service Desk and internal customers / external suppliers to facilitate a single point of contact. Reduce burden on network, applications, infrastructure teams and resources. Ensure smooth operations of products and services provided by Information Technology</p>
<p><b>Job Type: Full-time</b></p>
<p><b>Salary: From $60,000.00+ per year</b></p>
<p><b>Location: 3040 Post Oak Blvd Houston, TX (Galleria Area)</b></p>
<p><b>Key Responsibilities</b></p>
<ul><li>Day to day operation of IT Support function including direct call handling, Incident Management, Asset Management, Access Management, Event Management, Problem Management &amp; Request Fulfilment</li>
<li>Delivery of second level support to customers and execution of Duty Manager role interfacing with external Service Desk; monitoring, prioritization, categorization, documentation, processing, and distribution of all incoming requests / incidents filtered by criticality and business impact</li>
<li>Maintenance and administration of Configuration Management Database (CMDB) to ensure appropriate execution of Asset &amp; Configuration Management process; documentation of all relevant Configuration Items (CIs)</li>
<li>Ensure compliance; protect and contribute to further development of corporate standards, best practices, and procedures; make recommendations for changes and optimizations as part of the Continuous Service Improvement program</li>
<li>Installation, deployment, and maintenance of end user environment including services, software, and hardware components (peripherals, software, printers, telephones, faxes, scanners, etc.)</li>
<li>Execution of day-to-day IT operational tasks in various domains (network, converged infrastructure); end-to-end monitoring of Information Technology systems, components, and services; escalation of performance deviations</li>
<li>Contribution to IT initiatives and projects under direction of function heads for network services, server administration as required</li>
<li>Provide transparency in form of status updates and reporting for projects and operations in regular intervals, management of communication to local user communities</li>
<li>Strive for high level of standardization and service automation; ensure compliance with Standard Operating Environment (SOE); leverage and deliver harmonization and centralization of products and services</li>
<li>Participation in development and execution of corporate cyber security agenda and related standards; assume responsibility for execution of assigned security tasks and responsibilities</li>
</ul>
<p><b>Qualifications</b></p>
<ul><li>Minimum four (4) years of relevant, hands-on, professional experience in service and support functions of a corporate environment, supporting C-Level executives and administrative staff on-site.</li>
<li>Experience in working within an enterprise interacting with multi-cultural employee</li>
<li>Strong customer service orientation</li>
<li>Excellent interpersonal and professional communication skills</li>
<li>Excellent oral and written English skills</li>
<li>Foundation certification in ITIL service management and comprehensive understanding of IT Service Management best practices, processes, and functions a plus</li>
<li>Additional vendor certifications from cornerstone vendors such as Cisco (CCENT, CCT, CCNA), Microsoft (MCP) a plus</li>
<li>Microsoft desktop support (Microsoft Office suite incl. Project and Visio and Microsoft Windows client operating system, Office365, Windows 10)</li>
<li>Desktop applications and software deployment (ZScaler, Microsoft Edge, and other company specific software)</li>
<li>Hardware installation and support (printers, computers, servers, switches, peripherals, etc.)</li>
<li>Understanding of networking fundamentals including LAN, WAN, TCP/IP, etc.</li>
</ul>
<p>Physical Demand: Must be able to lift, push, or move 50lbs</p></div>

IT Desktop Administrator

Comfort Systems USA

<div><div>POSITION OVERVIEW:</div><div>
The IT Support Specialist provides technical support for desktop, laptop, and tablet computers, applications, and related technology. Responsibilities include system specification, installation, configuration, testing, and troubleshooting in accordance with established standards and guidelines.</div><div></div><div>
This role involves direct, hands-on support for end users and close collaboration with IT staff and vendors to resolve technical issues. The position also assists with the support, maintenance, and testing of network servers, software, and related equipment. Travel to Houston-area locations is required as needed.</div><div></div><div>
KEY RESPONSIBILITIES:</div><ul><li>
Provide onsite and field support for the installation, configuration, and ongoing maintenance of computers, peripherals, and software.</li><li>
Maintain a high level of in-person customer interaction and visibility across supported locations.</li><li>
Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues.</li><li>
Track and manage support requests through a ticketing system, providing timely updates and resolution status to users.</li><li>
Develop documentation, training materials, and procedures; provide end-user training as needed.</li><li>
Follow established onboarding and offboarding procedures to set up and remove computing equipment, user accounts, and workstation access.</li><li>
Recommend and perform hardware and software upgrades to improve system performance and longevity.</li><li>
Maintain the security and integrity of computers and networks to protect against malicious activity.</li><li>
Assist with the administration of user accounts in various systems.</li><li>
Participate in departmental meetings, providing updates on projects, achievements, challenges, and goals.</li><li>
Support departmental and organizational objectives by completing assigned tasks and assisting with special projects.</li><li>
Stay current with technology trends through ongoing training and professional development.</li><li>
Assist with major IT initiatives, including rollouts of new or upgraded hardware and software.</li></ul><div></div><div>
JOB SKILLS:</div><ul><li>
Strong problem-solving and troubleshooting abilities</li><li>
Excellent customer service and interpersonal skills</li><li>
Ability to build and maintain positive, productive working relationships</li><li>
Strong verbal and written communication skills</li><li>
Ability to explain technical concepts to users with varying levels of technical knowledge</li><li>
Dependable, punctual, and flexible with scheduling as needed</li><li>
Ability to work effectively under pressure and meet deadlines</li><li>
Strong organizational and time management skills</li><li>
Self-motivated with the ability to work independently</li><li>
Positive, proactive attitude</li></ul><div></div><div>
EDUCATION &amp; TRAINING:</div><ul><li>
Associates degree in a computer related field preferred or experience in an IT support position.</li></ul><div></div><div>
MINIMUM REQUIREMENTS:</div><ul><li>
Strong experience supporting desktop, laptop, and tablet hardware, including repairs, imaging, software installation, system reinstallation, and peripheral devices</li><li>
Working knowledge of Office 365, Microsoft Teams, and Windows 10/11 environments</li><li>
Basic understanding of networking concepts and protocols (TCP/IP, DHCP, DNS)</li><li>
Experience creating and managing user accounts in Active Directory</li><li>
Ability to configure and troubleshoot client wireless and VPN connectivity</li><li>
Experience supporting smartphones and tablets (iOS and Android) preferred</li><li>
Experience supporting Microsoft 365 and Google Workspace environments</li></ul><div></div><div>
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:</div><div>
This position is primarily desk-based (approximately 80&ndash;95%) and requires regular computer use. The role involves the ability to occasionally lift or move up to 10 pounds. Physical activities may include sitting, standing, stooping, bending, crouching, reaching, talking, hearing, and performing repetitive motions.</div><div>
Visual acuity is required for data analysis, computer operation, and extensive reading. Work is performed indoors under typical office environmental conditions</div></div>

IT Support Specialist

TAS Energy

Toshiba International Corporation

<div>
 <strong>
  We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
  <br/>
  <br/>
 </strong>
 At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to user inquiries via phone, email, chat, or in-person.
  </li>
  <li>
   Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
  </li>
  <li>
   Log all support requests in the ticketing system and maintain accurate documentation.
  </li>
  <li>
   Escalate unresolved issues to Level 2/3 support or appropriate teams.
  </li>
  <li>
   Assist with user account setup, password resets, and access permissions.
  </li>
  <li>
   Perform routine maintenance tasks such as software updates and system checks.
  </li>
  <li>
   Provide excellent customer service and follow up to ensure user satisfaction.
  </li>
  <li>
   Maintain inventory of IT equipment and supplies.
  </li>
  <li>
   Support onboarding and offboarding processes for employees.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
  </li>
  <li>
   0&ndash;2 years of experience in IT support or helpdesk environment.
  </li>
  <li>
   Basic understanding of Windows and macOS operating systems.
  </li>
  <li>
   Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
  </li>
  <li>
   Strong communication and problem-solving skills.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
  <li>
   Customer-focused with a positive attitude.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   On-site work
  </li>
  <li>
   May require occasional evening or weekend support.
  </li>
  <li>
   Ability to lift and move IT equipment as needed.
  </li>
 </ul>
</div>


Technician Helpdesk I

Clarksons

<div>
 <p>
  <strong>
   Company Overview
  </strong>
 </p>
 <p>
  Clarksons is the world&rsquo;s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To understand more about Clarksons and what you can expect, visit us at www.clarksons.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Summary
  </strong>
 </p>
 <p>
  We have a fantastic opportunity for an End User Support Analyst to join our Global IT Operations team. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the role will support the activities of desktop services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Given the focus and importance of service delivery this is an office-based role. There is a requirement for on call on a rotational basis, of which typically falls 1 week every 3. This role also requires out of hours work (evenings and weekends)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you will be doing
  </strong>
 </p>
 <ul>
  <li>
   Working within the End User Support team, you will be a key point of contact for the end user for incidents &amp; service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.
  </li>
  <li>
   Triage, taking ownership, troubleshooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now, email as well as walk ups.
  </li>
  <li>
   Creating and maintaining accurate knowledge documentation on a quarterly basis
  </li>
  <li>
   Execute all tickets and requests utilising best practise, adoption and utilisation of technology incl automation, applications, and services.
  </li>
  <li>
   Working with the EUS Lead to identify trends and spot potential problems.
  </li>
  <li>
   Improving and iterate on service support provision to the office.
  </li>
  <li>
   Ensuring computers, printers and other peripherals are operational and current
  </li>
  <li>
   Providing support with hardware and software maintenance.
  </li>
  <li>
   Basic hardware break fix replacement
  </li>
  <li>
   Hardware Inventory management
  </li>
  <li>
   Managing system access, security, and spam/anti-virus controls
  </li>
  <li>
   Customer site visits
  </li>
  <li>
   Proactive trend analysis calls to the end user
  </li>
  <li>
   Full JML process covering, Joiners, Movers and Leavers
  </li>
  <li>
   Proactive room checks
  </li>
  <li>
   Device management, including building devices.
  </li>
  <li>
   Desk moves/ Desk set ups
  </li>
  <li>
   To fulfil additional / ad hoc duties as needed to meet the needs of the business.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we are looking for
  </strong>
 </p>
 <p>
  <strong>
   Experience &amp; Knowledge
  </strong>
 </p>
 <ul>
  <li>
   Previous experience within an IT Support role.
  </li>
  <li>
   Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
  </li>
  <li>
   Excellent communication skills, able to provide technical support over the telephone, chat or face to face.
  </li>
  <li>
   Professional manner with a strong work ethic.
  </li>
  <li>
   Good problem-solving skills, with a solution focused approach.
  </li>
  <li>
   Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
  </li>
  <li>
   Ability to multitask effectively during busy times and remain calm during stressful situations.
  </li>
  <li>
   A team player who can work within a framework of procedure and policies.
  </li>
  <li>
   Self-motivated and able to use initiative.
  </li>
  <li>
   Knowledge and some experience of products within the Microsoft Office 365 suite.
  </li>
  <li>
   Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.
  </li>
  <li>
   Knowledge and experience of Active Directory &amp; MS Entra administration, including user maintenance, configuring PCs and groups.
  </li>
  <li>
   Able to learn quickly and work within a fast-paced environment.
  </li>
  <li>
   Desire to learn and to undertake on-the-job training and continuous personal development.
  </li>
  <li>
   Flexible and willing to work outside of the core hours if necessary.
  </li>
  <li>
   History of automating repetitive tasks and scripting with PowerShell
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <p>
  <strong>
   Knowledge/experience of the following are required:
  </strong>
 </p>
 <ul>
  <li>
   Active Directory, Entra &amp; Intune administration
  </li>
  <li>
   Exchange recipient and group administration (both on-prem and O365)
  </li>
  <li>
   Experience of supporting VDI solutions
  </li>
  <li>
   Core understanding of network fundamentals
  </li>
  <li>
   MS Office
  </li>
  <li>
   Apple hardware &amp; OS (iOS, iPadOS, MacOS)
  </li>
  <li>
   HP Hardware
  </li>
  <li>
   Multi Factor Auth setup (MS MFA, DUO)
  </li>
  <li>
   Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
  </li>
  <li>
   Solid technical understanding of Microsoft desktop Operations Systems incl Windows 10 &amp; 11
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge/experience of the following are advantageous:
  </strong>
 </p>
 <ul>
  <li>
   ServiceNow ITSM tool
  </li>
  <li>
   VMware Horizon
  </li>
  <li>
   Cisco CUCM
  </li>
  <li>
   ITIL V3 or Above
  </li>
 </ul>
</div>


End User Support Analyst

Explore 615+ It desktop support in Houston United States this March. Find roles across top companies and apply now to boost your career.

615 it desktop support jobs In Houston United States

IT Desktop Support

DESKTOP SUPPORT ADMINISTRATOR

IT Desktop Administrator

IT Support Specialist

IT Support Specialist

Technician Helpdesk I

End User Support Analyst