it supervisor Jobs in Management Information System Jobs In Kuwait

it supervisor

general support specialist Jobs in Management Information System Jobs In Kuwait

general support specialist

web application developer Jobs in Management Information System Jobs In Kuwait

web application developer

adpe technician (desktop support) - camp arifjan, kuwait (active secret clearance required) Jobs in Management Information System Jobs In Kuwait

adpe technician (desktop support) - camp arifjan, kuwait (active secret clearance required)

customer service agent Jobs in Management Information System Jobs In Kuwait

customer service agent

it desktop support

Axiom Technologies

<div><p><b>Axiom Technologies</b> is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.</p>
<p>We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications Required:</b></h2>
<p>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).<br>
1+ year of experience in a desktop support, helpdesk, or IT technician role.<br>
Strong knowledge of Windows OS, Office 365, and basic networking concepts.<br>
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.<br>
Excellent communication and interpersonal skills.<br>
Strong troubleshooting and problem-solving abilities.</p>
<h2 class="jobSectionHeader"><b>Preferred:</b></h2>
<p>Experience with macOS or Linux environments.<br>
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.<br>
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).</p><br>
<h2 class="jobSectionHeader"><br>
<b>Working Conditions:</b></h2>
<p>On-site support may be required.<br>
Occasional lifting of equipment (up to 25 lbs).<br>
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.</p>
<p><b>What next?</b></p>
<p>If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com</p></div><p></p>

IT Desktop Support

Shuaiba Industrial Company ( K.P.S.C )

<ul><li><b>Administer the creation, operation, modification, and deletion of username and passwords of employees in the specified system and servers. (Firewalls, active directory etc.)</b></li><li><b>Perform regular maintenance of all system software and hardware as per maintenance schedule, etc. to ensure business continuity and minimize the system interruptions based on ASC clients&rsquo; requests.</b></li><li><b>Analyze user requirements and troubleshoot desktop, network &amp; systems problems.</b></li><li><b>install and configure windows operating systems as needed.</b></li><li><b>Familiar with Azure Active Directory operations</b></li><li><b>Provide network access to users as required.</b></li><li><b>Dynamics 365 finance and operations.</b></li><li><b>Act as a Tier-2 Support for IT related issues register in IT helpdesk</b></li><li><b>Installation of IP phones and basic troubleshooting</b></li><li><b>Maintain the IT asset documentation and ensuring that all assets are recorded, updated/removed.</b></li><li><b>Lease with the vendors and other IT personnel for problem resolution.</b></li><li><b>Highly involve in on/off boarding of employees, setup the machines, required software and all the related setups.</b></li><li><b>Experience in Microsoft and Cisco network product along with Avaya IP telephony</b></li><li><b>Good understanding of FortiGate firewalls.</b></li><li><b>Good understanding of VPN tunnels.</b></li><li><b>Work in the shifts (As needed)</b></li><li><b>Working hours 8:00 a.m. to 4:00 p.m., Sunday to Saturday</b></li><li><b>Maintain records and reports.</b></li><li><b>Provide Desktop/ Laptop installations, upgrade and maintenance including installation and upgrade of current office applications, operating system, anti-virus software, conducting file backups, etc.</b></li><li><b>Set up and configure desktop computers, peripherals and user accounts, assigning security levels, network access, etc.</b></li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From KD250.000 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul>

IT Assistant

Akima

<div>Company Overview:
<p></p><p><b>
Work Where it Matters</b></p><p></p><p><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</p><p></p><p><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</p><p></p><p><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</p><p></p><p><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</p><p></p><p><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</p><p></p><p><br>
Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.</p>
Description:
<p>
Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.</p><p><br>
</p><p>To join our team of outstanding professionals, apply today!</p>
Responsibilities:
<ul><li><p>
Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.</p></li><li><p>
Installs and configures network printers.</p></li><li><p>
Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.</p></li><li><p>
Joins client computers to Microsoft Active Directory domains.</p></li><li><p>
Configures Microsoft Outlook and manages personal folders in all versions of Outlook.</p></li><li><p>
Installs, configures, and maintains security software on military computer systems.</p></li><li><p>
Repairs and maintains desktop and laptop hardware.</p></li><li><p>
Performs other duties as assigned.</p></li></ul>
Qualifications:
<ul><li><p>
Must be a US citizen with an active Secret, or higher level, security clearance.</p></li><li><p>
High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants:
</p><ul><li><p>valid U.S. passport.</p></li><li><p>
valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license.</p></li><li><p>
valid U.S. driver&rsquo;s license.</p></li><li><p>
medical qualifications, self-identify current visa sponsor &amp; employer.</p></li><li><p>
a copy of your Civil ID and/or work visa.</p></li></ul></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a details medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.
</p></li><li><p>Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-19425 Work Type: On-Site</div>

ADPE Technician (Desktop Support) - Camp Arifjan, Kuwait (Active Secret Clearance Required)

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Proactively oversees and manages the service desk operations and staff.</li><li>
Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.</li><li>
Act as an escalation point where difficult or controversial calls are received.</li><li>
Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.</li><li>
Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.</li><li>
Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.</li><li>
Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.</li><li>
Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.</li><li>
Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.</li><li>
Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.</li><li>
Takes overall responsibility for incident and service request handling</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li><b>Qualifications</b></li><li><b>
Security Clearance:</b></li><li>
Requires an active Secret Clearance</li><li><b>
Education / Certifications: </b><i>One year of related experience may be substituted for one year of education if a degree is required.</i><ul><li>
High School diploma or GED required.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li><b>
BASELINE:</b><b>
</b><ul><li>Cisco: CCNA Security</li><li>
Cisco: CCNP Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (<b>or Associate</b>): Certified Information Systems Security Professional</li></ul></li><li><b>
COMPUTING ENVIRONMENT (CE):</b><ul><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li></ul></li><li><b>
Experience: </b><i>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</i><ul><li>
Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.</li><li>
Proven experience with leading a workforce in a high-tempo environment.</li><li>
Excellent customer service skills are mandatory.</li><li>
Experience with a customer service-oriented company.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

Service Desk Administrator II

Top Notch Consultancy

<div>
 Our client, a leading company in the
 <strong>
  FMCG industry based in Kuwait
 </strong>
 , is seeking a
 <strong>
  Software Development Manager
 </strong>
 to lead a development unit responsible for both enterprise and custom applications. This leadership role involves managing a team of developers, setting and tracking goals, ensuring software best practices, and overseeing the complete development lifecycle. The ideal candidate will have strong expertise across front-end and back-end technologies, integration, and experience in driving innovation within development teams.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and manage a software development unit comprising enterprise and custom development personnel
  </li>
  <li>
   Set goals and objectives for the development team and track performance against KPIs
  </li>
  <li>
   Mentor junior developers and provide technical guidance across projects
  </li>
  <li>
   Oversee front-end and back-end development, ensuring code quality, performance, and scalability
  </li>
  <li>
   Design web architecture and user interactions for mobile and desktop optimization
  </li>
  <li>
   Build and maintain back-end applications, databases, and integrations with external APIs
  </li>
  <li>
   Define and implement software development best practices, including secure coding, QA/testing, and release management
  </li>
  <li>
   Lead setup of reporting strategies including backend repositories and front-end tools
  </li>
  <li>
   Collaborate with cross-functional teams to plan and deliver software features
  </li>
  <li>
   Monitor and improve team workflows using Agile or other project management methodologies
  </li>
  <li>
   Write reusable, testable, and efficient code; troubleshoot and resolve software issues
  </li>
  <li>
   Develop and maintain technical documentation including user guides and system manuals
  </li>
  <li>
   Stay current with emerging technologies, tools, and frameworks in software development
  </li>
  <li>
   Ensure compliance with internal policies and health, safety, and environmental standards
  </li>
  <li>
   Execute management directives and contribute to broader IT strategy
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree in Computer Science or a related field (or equivalent work experience)
  </li>
  <li>
   5-8 years of experience in software development, including leadership roles
  </li>
  <li>
   Proficient in modern programming languages such as C#, JavaScript, TypeScript, and VB.NET
  </li>
  <li>
   Experience with front-end frameworks (e.g., Angular, AngularJS) and back-end technologies (e.g., Node.js, PHP)
  </li>
  <li>
   Strong database experience with SQL Server, MySQL, or Oracle
  </li>
  <li>
   Familiarity with DevOps tools and practices (e.g., Docker, Git, CI/CD pipelines)
  </li>
  <li>
   Solid understanding of SDLC, Agile methodologies, and integration techniques
  </li>
  <li>
   Strong communication and team management skills
  </li>
  <li>
   Fluency in English; Arabic is a plus
  </li>
 </ul>
</div>


Software Development Manager

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>The ESM Systems Engineer III is required to be certified at the expert level in multiple disciplines of systems and security (e.g., MCSE &amp; CISSP) and provides expert level engineering and management support for all Enterprise systems. ESMs support Enterprise-class infrastructure in the RCC-SWA by providing optimization, administration, and technical documentation of all Enterprise infrastructure systems. Resolves and appropriately completes assigned cases and change requests and acts as an escalation of support issues. The core infrastructure technology duties include Enterprise Microsoft Active Directory, Azure Active Directory (Entra ID), SCCM (MECM), WSUS, SQL, ADFS, MIM/FIM, DNS, OCSP, and PKI system security and policy configuration, PowerShell scripting, and top-level support for enterprise-wide initiatives in a virtualized environment. The position is a senior role and will mentor Systems Engineers and serve as the primary support entity for problem escalation, reporting directly to the section team lead. Broad knowledge and expert level hands-on experience in a large Enterprise are essential for success in this role. Program: OMDAC-SWACA</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Provides Enterprise-level support for Active Directory, Azure Active Directory (Entra ID), and Windows File Services in an Enterprise environment for global initiatives.</li><li>
Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting.</li><li>
Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems.</li><li>
Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software.</li><li>
Coordinates and implement patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.</li><li>
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li><li>
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.</li><li>
Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li><b>Qualifications:</b></li><li><b>
Security Clearance:</b><ul><li>
Requires an active Secret Clearance</li></ul></li><li><b>
Education / Certifications: </b><i>One-year related experience can be substituted for one year of education if the degree is required.
</i><ul><li>Bachelor&rsquo;s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li><li>
This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline Environment (BE) certifications cannot also be used as a Computing Environment (CE).</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li><b>
BASELINE:</b><ul><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CCSP: Certified Cloud Security Professional</li><li>
ISC2: CISSP (<b>or Associate</b>): Certified Information Systems Security Professional</li></ul></li><li><b>
COMPUTING ENVIRONMENT (CE):</b><ul><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: MCSE: Core Infrastructure</li></ul></li><li><b>
Experience:</b> <i>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</i><ul><li>
Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.</li><li>
Platforms including a combination of the following:
<ul><li>Microsoft Active Directory</li><li>
Azure Active Directory (Entra ID)</li><li>
MECM (SCCM)</li><li>
Intune</li><li>
WSUS</li><li>
SQL</li><li>
MIM/FIM</li><li>
ADFS</li><li>
DNS</li><li>
PKI</li><li>
Azure Virtual Desktop in a Wide Area Network.</li></ul></li><li>
Experience with a customer service-oriented company</li></ul></li><li><b>
Skills &amp; Technology Used:
</b><ul><li>Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.</li><li>
Excellent organizational, interpersonal, written, and verbal communication skills.</li><li>
Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously.</li><li>
Ability to Install, configure, and maintain Microsoft Active Directory, Microsoft Enterprise tools, and third-party software utilities for hardware systems within operational guidelines.
</li><li>Active Directory, Azure Active Directory (Entra ID) and Windows Enterprise environment.</li><li>
System Center Configuration Manager.</li><li>
Ability to analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD).</li><li>
MS Active Directory Domain Services.</li><li>
MS Active Directory Certificate Services (AD CS).</li><li>
Ability to create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

ESM Systems Engineer III

V2X Inc

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 Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Conducts VTC conferences, operates VTC equipment such as VTC conferencing equipment, consoles, Digital Video Recorders (DVD), cameras, microphones, desktop and laptop computers supporting VTC events. Reports to the Site Manager as required. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position. Responsibilities Coordinates with customer to endure equipment is operational. Sets-up and operates VTC equipment. Establishes end to end secure and non-secure connectivity to support conferences. Establishes proper cable connection and routing to various Audio/Video and communication links. Adjusts sound and light levels for optimum performance of equipment and comfort of customers. Troubleshoots VTC and connectivity problems with local and distant end technical control facilities and help-desks to restore communication and resolve poor reception/transmission issues. Troubleshoots equipment; configures modems and data timing and transfer rates. Resolves connectivity problems with technical personnel. Performs weekly maintenance on all associated VTC equipment. Operates, administers, and maintains the VTC Bridge. Required to manipulate the bridge to provide technical support for all VTC circuits attached. Performs other duties and assignments as required. Qualifications Qualifications Security Clearance: Requires an active Secret Clearance Education/Certifications: One year related experience may be substituted for one year of education, if degree is required. High School diploma or GED required. Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience. Requires a minimum of 5 years experience in Video Teleconferencing or Audio Video Productions. Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage. Experience with a customer service-oriented company. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
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VTC Technician I

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