it desktop support specialist

Meriden School District

<div>The successful candidate will be responsible for the daily technical support of desktop computers, mobile devices, software, and miscellaneous hardware throughout the school district. The candidate is expected to meet IT department standards by providing high-quality, timely support to district users. The Desktop Support Specialist will be available for district-wide support as directed by administrators.
Performance Requirements
Install, configure, and upgrade classroom technology, including Windows/Mac/Chrome OS-based workstations, printers, audio, and video projection equipment, and other network devices.
Work with a Helpdesk ticket system to provide effective, timely troubleshooting, repair, software installation, and support for classroom-deployed IT assets throughout the district.
Basic diagnosis and troubleshooting of computer and network issues requiring a basic knowledge of TCP/IP, DHCP, and DNS.
Ensures deployed IT assets conform to District Security Policies.
Works effectively as a team member, sharing information and resources, and participates in the development and implementation of IT procedures and policies.
Effectively communicate verbally and in writing with technical cohorts, teachers, administrators, and outside vendors.
Manages multiple responsibilities in a timely manner and adapts to changing priorities. Able to assimilate new knowledge quickly and effectively.
Assumes other duties and responsibilities as directed by the Network Manager and Director of Curriculum and Instructional Technology. 
Requirements<ul><li>
Possess a Bachelor's degree, A+ Certification, or equivalent experience preferred</li><li>
Excellent communication, interpersonal and organizational skills.</li><li>
Working knowledge of the use and troubleshooting of Windows, OS X, iOS, Chrome operating systems, and Google Suite for Education.</li><li>
Working knowledge of the use and troubleshooting of tablets and Chromebooks</li><li>
Strong technical skills and absolute attention to detail</li><li>
Excellent written and verbal communication skills</li><li>
Adaptive and flexible to change</li></ul>
Starting Salary $38,500
9:00 - 5:30 Monday - Friday
Application Procedure
Apply Online
The Meriden Board of Education is an equal employment opportunity employer and does not discriminate on the basis of race, religion, age, sex, disability, national origin, marital, gender identity or expression, veteran, or other protected class status under applicable law in any of its education programs, activities or employment policies.</div>

Desktop Support Specialist

Henderson Behavioral Health

Desktop Support SpecialistMinimum of High School Diploma required, Associate Degree or technical institute degree/certificate in Computer Science, Information Systems, or other IT related field coursework and/or equivalent work experience preferred. Experience with Active Directory, Windows Server and desktop Operating Systems, as well as common desktop applications. Must be able to interact professionally and effectively with all levels of personnel while providing excellent customer service. Attention to detail and excellent analytical and critical thinking skills. Excellent oral and written communication and presentation skills. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A valid Florida driver&rsquo;s license and auto insurance coverage of $10,000/$20,000/$10,000 are required.Henderson Behavioral HealthEstablished in 1953, Henderson is one of the oldest, largest and most successful providers of recovery services for persons with behavioral health conditions. Henderson Behavioral Health (HBH or Henderson) provides healthcare, housing, and hope for over 22,000 persons of all ages in Mid to Southeast Florida each year. Through therapy, support services, advocacy, and housing, Henderson assists and inspires people with mental health and substance use conditions to reclaim their lives. We utilize state of the art research and evidence-based practices, combined with a wide range of support to treat the whole person. At Henderson, we pride ourselves in caring deeply about the work, the people we serve, our staff members and our community. We offer employees a wide scope of practice opportunities with ample opportunity to grow clinically and into supervisory and leadership roles. HBH invests in our team by offering competitive salaries, a comprehensive benefits package, extensive training programs, and much more. Our team of seasoned clinical leaders are dedicated to ensuring your success at HBH and to ensure you are supported and valued. At Henderson you will work at an organization that prides itself in providing the highest quality care, in a compassionate, respectful, trauma informed, equitable and caring environment.***NHSC APPROVED SITE***We look forward to meeting you in person!Henderson Behavioral Health is a drug free workplace, E-Verify participant, and a Level II qualified entity.https://info.flclearinghouse.comHenderson Offers competitive salary and a comprehensive benefits package including:<ul><li>Health/Dental/Vision Insurance</li><li>STD / LTD/ Life</li><li>Flexible spending account</li><li>Comprehensive Employee Wellness Program</li><li>Generous Paid Time Off (PTO)</li><li>Holidays (9 Paid Holidays)</li><li>Employee Assistance Program</li><li>401(A) &amp; 403(B) Retirement Plans</li><li>Flexible Benefits Plan</li><li>Trainings &amp; Workshops &ndash; CPR, First Aid, CPI, MHFA and CEU&rsquo;S</li><li>Free Licensure Supervision</li><li>Culture of Diversity &amp; Inclusion</li><li>Annual Employee Recognition Program</li><li>Student Loan Forgiveness eligibility</li><li>Profit Sharing</li></ul>Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How soon are you able to start?</li><li>Do you have a valid driver's license and auto insurance?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Desktop support: 2 years (Required)</li></ul>Work Location: In person

Ledgent Technology

<div>
 <ul>
 <li>
 
 This is a 6 months contract to hire position
 
 </li>
 <li>
 
 100% on site, you will be working at 4 different locations within LA, the rotation is typically every 6 weeks
 
 </li>
 <li>
 
 Salary is up to 75k/year
 
 </li>
 <li>
 
 Must have Covid shot + booster (it is okay if it was back from 2021)
 
 </li>
 </ul>
 
 
 Summary/Objective:
 
 
 
 The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.
 
 
 
 Essential Functions of the Job:
 
 
 <ul>
 <li>
 Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
 </li>
 <li>
 Provide support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
 </li>
 <li>
 Provide highly satisfying services and support for all levels of users in the Organization, including staff, members, vendors, and partners.
 </li>
 <li>
 Administer all duties in accordance with established policies, procedures, and standards.
 </li>
 <li>
 Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
 </li>
 <li>
 Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved promptly.
 </li>
 <li>
 Basic understanding and troubleshooting skills for IT hardware, software, networks, and printers.
 </li>
 <li>
 On-call and after-hours work as needed for urgent escalations
 </li>
 <li>
 Other duties as required by IT Management.
 </li>
 </ul>
 
 
 
 
 Required Competencies:
 
 
 <ul>
 <li>
 A bachelor's degree in information technology or an IT-related field is required.
 </li>
 <li>
 Minimum of 3 years' experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
 </li>
 <li>
 Must be a customer service-focused, self-motivated professional.
 </li>
 <li>
 Ability to interface effectively with end users and non-technical people.
 </li>
 <li>
 Strong interpersonal skills with a positive and enthusiastic attitude.
 </li>
 <li>
 Ability to quickly learn systems with little or no documentation.
 </li>
 <li>
 Continuous learning of new systems, business processes, and concepts is a must.
 </li>
 <li>
 Strong knowledge of Windows Operating System and Apple.
 </li>
 <li>
 Demonstrated ability to think "outside-the-box", performs research, and operates independently to devise solutions to difficult problems.
 </li>
 <li>
 Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
 </li>
 <li>
 Demonstrated ability to manage stress appropriately and professionally.
 </li>
 <li>
 Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
 </li>
 <li>
 Ability to create and maintain technical documentation.
 </li>
 <li>
 Excellent oral and written communication skills.
 </li>
 <li>
 A commitment to diversity, equity, accessibility, and inclusion.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 A+, MSDT, or Help Desk certification preferred.
 
 </li>
 </ul>
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
 
 
</div>

Wildflower International

<div>Position Summary: The IT Desktop Support Technician provides hands-on technical support for both internal staff and external customer devices, with a strong focus on modern device management, Windows Autopilot provisioning, and out-of-box user experiences. This role supports end users across hardware, operating systems, and enterprise applications while participating in device staging, imaging, configuration, and deployment. 
 
Essential Duties and Responsibilities:<ul><li>
Provide Tier 1&ndash;2 desktop and endpoint support for internal employees</li><li>
Troubleshoot hardware, operating systems, peripherals, and enterprise applications</li><li>
Manage user onboarding/offboarding, device setup, and account access</li><li>
Escalate complex issues appropriately and document resolutions</li><li>
Prepare, stage, and configure customer devices using Windows AutoPilot</li><li>
Validate device readiness for Out-of-Box Experience (OOBE) delivery</li><li>
Perform quality testing to ensure devices meet customer and contract requirements</li><li>
Assist with endpoint lifecycle management (deployment, refresh, return, disposal)</li><li>
Apply standard configurations, security baselines, and updates</li><li>
Support endpoint management platforms (Intune, Autopilot, MDM tools)</li><li>
Perform modifications, updates, and group policies on customer systems</li><li>
Maintain applicable DoE and DoD security protocols</li><li>
Support audit readiness, security, and compliance requirements</li><li>
Identify opportunities to improve processes, automation, and user experience</li><li>
Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values</li></ul> 

Job Qualifications/Requirements:<ul><li>
Excellent interpersonal skills to work with customers and management</li><li>
Strong troubleshooting, documentation, and communication skills</li><li>
Exceptional time management and organizational skills</li><li>
Ability to manage multiple tasks in a fast-paced environment</li><li>
Ability to follow established service protocols consistently</li><li>
Experience working in a team-oriented, collaborative office environment</li><li>
Excellent driving record for travel between Albuquerque, Santa Fe and surrounding areas</li></ul> 

Education and Experience:<ul><li>
Two or more years of computer technologies field support experience</li><li>
Experience providing desktop or endpoint support in a Windows environment</li><li>
Windows 11 experience</li><li>
Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra ID)</li><li>
Experience with remote access support software</li><li>
Experience with a password manager, preferably LastPass</li><li>
Working experience with IT ticketing systems</li><li>
Able to lift 30 lbs. regularly</li><li>
Desired but not required, current CompTIA, A+, Networking+, Security+</li></ul>
II6VlxWPDH</div>

IT Desktop Support Technician

The AME Group

<div>Description:

Welcome to The AME Group &ndash; Where People Power Progress 
At The AME Group, every employee helps define who we are. For over 35 years, we&rsquo;ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation&rsquo;s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don&rsquo;t just adapt to change &mdash; we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.
We are seeking an experienced Desktop Service Technician with a background working in an IT Desktop Support Role, who can efficiently work on-site at our client's main location while being available to travel to their other satellite locations in and around Downtown Indianapolis based on ticket assignments. The reimbursed travel will be determined by business needs.
Responsibilities:<ul><li>
Install, configure, and maintain computers, printers and peripherals.</li><li>
Provide field technical support for our clients.</li><li>
Diagnose and resolve hardware and software issues.</li><li>
Manage and monitor client workstations and servers.</li><li>
Document all technical support activities in ticketing systems</li><li>
Maintain accurate inventory records of all client equipment.</li></ul>
Requirements:
<ul><li>Experience in a desktop support role</li><li>
Proficiency in Microsoft Windows and Office applications</li><li>
Knowledge of Windows Server, Active Directory and Office 365.</li><li>
Azure experience a plus.</li><li>
Experience with remote access tools and remote support</li><li>
Strong communication skills and the ability to work with clients in a professional manner</li><li>
Ability to work independently and as part of a team</li><li>
Associates degree or CompTIA A+ certification.</li><li>
Valid driver&rsquo;s license and reliable transportation is necessary.</li></ul>
Why work with us:<ul><li>
Competitive salary and benefits package</li><li>
Opportunity for growth and advancement</li><li>
Positive and supportive work environment</li><li>
Potential for growth</li><li>
PTO &amp; Sick Time</li><li>
401(K) match</li></ul>
If tech challenges excite you, if you are dedicated to providing exceptional customer service, and you&rsquo;re ready for a supportive team that values your skills, don&rsquo;t wait- apply today!
Working with us will provide you with the opportunity to make a positive impact on our clients as you contribute to the seamless operations within The AME Group - Your contribution matters!
This is a full-time position with an excellent benefits package. 8 AM to 5 PM.
Pay range depends on experience. Standard background checks will be completed on candidates.</div>

IT Desktop Support Service Technician

RICH WINDOWS AND DOORS

Rich Windows and Doors &mdash; Full‑Time IT Operations &amp; Desktop Support Location: Union City, CA Schedule: Monday－FridayAbout Us: Rich Windows and Doors is a Union City－based manufacturer and seller of custom windows and doors. We&rsquo;re looking for a hands‑on IT professional to keep our network, CCTV, and end‑user systems running smoothly&mdash;and to automate routine tasks with code.What You'll Do:Network Operations Install, configure, inspect, and maintain network devices (routers, switches, access points); perform change management and documentation. Diagnose and resolve network issues; conduct routine health checks; handle basic cabling and patch panel work.CCTV / Video Systems Perform daily/weekly checks of CCTV/NVR/DVR and IP cameras; run diagnostics; replace/repair equipment as needed. Troubleshoot connectivity, storage, and image‑quality issues; coordinate with vendors when required.Desktop Support Deploy, configure, and troubleshoot desktops, laptops, printers, and peripherals. Install and support Windows OS, drivers, Microsoft 365/Office, Outlook, and common business applications. Handle user onboarding, profile setup, basic data backup/recovery, and asset inventory.General IT Ops &amp; Automation Maintain documentation (network diagrams, asset lists, change logs). Build automation scripts and small tools to streamline tasks (e.g., user setup, log parsing, backup checks, routine monitoring).What We're Looking For: Strong computer skills with basic‑to‑advanced coding/scripting ability&mdash;proficient in at least one of: Python, PowerShell, or Bash; SQL is a plus. Able to write automation scripts, parse logs, and call REST APIs. Relevant work experience or a degree/certification in Computer Science/IT (both welcome). Detail‑oriented, responsible, and an effective communicator; bilingual in English and Chinese. Must have valid U.S. work authorization and be able to legally report taxes.Nice to have: Windows Server/Active Directory, Microsoft 365 admin, virtualization (VMware/Hyper‑V), network monitoring, ticketing systems, and certifications (e.g., CompTIA A+/Network+, CCNA).Pay: $25.00 - $30.00 per hourBenefits:<ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>IT: 1 year (Required)</li></ul>Language:<ul><li>Chinese (Required)</li></ul>Work Location: In person

Full‑Time IT Operations & Desktop Support

MP NEXLEVEL, LLC

<div>Summary of Position:

The Support Analyst will be responsible for maintaining user uptime and improving computing experiences through effective remote problem identification and resolution while providing exceptional customer service. This person will receive service tickets indicating a user support request, that will need to be identified and will need to resolve the issues. The requests may involve working with other resources and vendors to deliver effective support services. The Support Analyst is responsible for follow up with service request tickets that they have been resolved and provide any additional technical support if needed to close the service ticket. This person will provide maintenance of the computer desktop and mobile environments, resolving problems, installing hardware and software, and supporting the internal IT helpdesk. Other responsibilities will include administration and internal support of the company&rsquo;s PCs, printers, servers, and related equipment.

Duties and Responsibilities:
<ul><li>Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.</li></ul>
<ul><li>Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.</li></ul>
<ul><li>Install and support PC, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus).</li></ul>
<ul><li>Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.</li></ul>
<ul><li>Participate in hardware and software reviews and recommend purchases.</li></ul>
<ul><li>Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.</li></ul>
<ul><li>Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.</li></ul>
<ul><li>Analyze and make recommendations for hardware and software standardization.</li></ul>
<ul><li>Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.</li></ul>
<ul><li>Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.</li></ul>
<ul><li>Identifying, troubleshooting, resolving, and documenting user system issues</li></ul>
<ul><li>Maintaining customer satisfaction in every step of the service delivery</li></ul>
<ul><li>Installing, provisioning, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software in a client/server network environment. This includes work in Active Directory, asset management software and other systems</li></ul>
<ul><li>Utilizing remote monitoring and management software to resolve user requests</li></ul>
<ul><li>Documenting, reviewing, and improving existing or new procedures and workflows</li></ul>
<ul><li>Responding to user support request tickets, calls, and emails</li></ul>
<ul><li>Assigning ticket severity</li></ul>
<ul><li>Updating service work notes</li></ul>
<ul><li>Prioritizing work to resolve complex support user issues</li></ul>
<ul><li>Establishing a high level of personal credibility and building strong relationships</li></ul>
<ul><li>Maintaining ownership of service tickets throughout the life span of the support request</li></ul>
<ul><li>Collaborating with other MP staff and vendor support resources to resolve requests</li></ul>
<ul><li>Participating in ongoing personal training and attainment of technical certifications</li></ul>
<ul><li>Ensuring the security of all configurations made on end user systems</li></ul>
<ul><li>Providing updates, status, and completion information to management</li></ul>
<ul><li>Train users to use technology that is required for their job</li></ul>
<ul><li>Backup technician to help support our external customers</li></ul> 


Essential Education and Qualifications:
<ul><li>Strong verbal and written communication skills</li></ul>
<ul><li>Ability to remain calm while handling and prioritizing many tasks simultaneously</li></ul>
<ul><li>Organizational skills</li></ul>
<ul><li>Strong technical aptitude in areas of OS repairs, malware remove, and general computer troubleshooting</li></ul>
<ul><li>Understanding of desktop/laptop/mobile computing platforms and their hardware and software</li></ul>
<ul><li>Working knowledge in Microsoft Windows, Server OS, Microsoft 365, Active Directory, domain security, group policy and computer networking</li></ul> 


Preferred Skills:
<ul><li>Windows OS</li></ul>
<ul><li>TCP/IP</li></ul>
<ul><li>Microsoft 365</li></ul>
<ul><li>Basic Active Directory understanding</li></ul> 


Physical Demands:
<ul><li>Ability to lift and/or move up to 50 pounds</li></ul>
<ul><li>Bending, stooping, kneeling</li></ul> 


Benefits offered to eligible employees include medical, dental, vision, and supplemental life insurance, along with Paid Time Off, paid Holidays, traditional and ROTH 401(k) options with company match, employee stock purchase plan, education assistance program, employee assistance program, training and development opportunities, Telecommunications Industry Registered Apprenticeship Program, and a Commercial Driver&rsquo;s License obtainment program. 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div>

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