it desktop support specialist

Ceenex Global LLC

Role OverviewThe L1 Desktop Support Engineer provides first-level technical support to end users by diagnosing and resolving hardware, software, and network issues. This role acts as the initial point of contact for IT-related concerns and ensures smooth day-to-day operations.Key Responsibilities<ul><li>Provide first-line support for desktops, laptops, printers, and peripheral devices</li><li>Respond to IT support tickets, calls, and emails in a timely manner</li><li>Install, configure, and troubleshoot:</li><li>Operating systems (Windows, macOS basic support)</li><li>Office applications (MS Office, Outlook, Teams, etc.)</li><li>Diagnose and resolve hardware and software issues</li><li>Assist with user account management (password resets, access issues, Active Directory basics)</li><li>Support network connectivity issues (LAN/Wi-Fi, VPN basic troubleshooting)</li><li>Set up and configure new systems for employees</li><li>Maintain IT asset inventory and documentation</li><li>Escalate complex issues to L2/L3 teams when necessary</li></ul>Required Skills<ul><li>Basic knowledge of:</li><li>Windows OS (Windows 10/11)</li><li>Microsoft Office Suite</li><li>Networking fundamentals (IP, DNS, DHCP)</li><li>Familiarity with ticketing tools (e.g., ServiceNow, Jira, Freshservice)</li><li>Understanding of Active Directory (basic user management)</li><li>Good troubleshooting and problem-solving skills</li><li>Strong communication and customer service skills</li></ul>Preferred Skills (Nice to Have)<ul><li>Basic knowledge of:</li><li>macOS or Linux</li><li>Remote desktop tools</li><li>Antivirus and endpoint security tools</li><li>IT certifications such as:</li><li>CompTIA A+</li><li>ITIL Foundation</li></ul>Experience<ul><li>0&ndash;2 years of experience in IT support / helpdesk / desktop support</li><li>Freshers with relevant training or certifications can also apply</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience)</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

L1 Desktop Support Engineer

Proterial

<div>Function
IT
<h1 class="jobSectionHeader">Our Company
</h1>We&rsquo;re Hitachi Vantara, the data foundation trusted by the world&rsquo;s innovators. Our resilient, high-performance data infrastructure means that customers &ndash; from banks to theme parks &ndash; can focus on achieving the incredible with data.
If you&rsquo;ve seen the Las Vegas Sphere, you&rsquo;ve seen just one example of how we empower businesses to automate, optimize, innovate &ndash; and wow their customers. Right now, we&rsquo;re laying the foundation for our next wave of growth. We&rsquo;re looking for people who love being part of a diverse, global team &ndash; and who get excited about making a real-world impact with data.
<h1 class="jobSectionHeader">Job description
</h1>We&rsquo;re Hitachi Vantara, the data foundation trusted by the world&rsquo;s innovators. Our resilient, high-performance data infrastructure means that customers &ndash; from banks to theme parks &not;&ndash; can focus on achieving the incredible with data. 
If you&rsquo;ve seen the Las Vegas Sphere, you&rsquo;ve seen just one example of how we empower businesses to automate, optimize, innovate &ndash; and wow their customers. Right now, we&rsquo;re laying the foundation for our next wave of growth. We&rsquo;re looking for people who love being part of a diverse, global team &ndash; and who get excited about making a real-world impact with data.
The Team
The IT Desktop Support Engineer provides high-quality onsite and remote technical support for end users across Windows and Apple environments. This role is responsible for diagnosing and resolving complex desktop issues, supporting hardware and software lifecycle activities, and ensuring a consistent, reliable end-user computing experience in a global, collaborative enterprise environment.
The Role
<ul><li>Perform onsite and remote analysis, diagnosis, and resolution of complex desktop and endpoint issues for end users.
</li><li>Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, peripherals, and related software.
</li><li>Maintain conference room readiness, ensuring AV and video conferencing systems are functional and supporting users during meetings.
</li><li>Troubleshoot technical issues and coordinate with IT/facilities to keep meeting spaces reliable and up to standard.
</li><li>Assess workstation performance and implement hardware upgrades (e.g., memory, storage) as required.
</li><li>Collaborate closely with Network technicians, Server administrators, and other IT teams to ensure efficient operation of the desktop computing environment.
</li><li>Receive and respond to support requests via walk-ins, phone, chat, email, and service desk tickets.
</li><li>Work assigned incidents, requests, and IMAC (Install, Move, Add, Change) tasks through the service desk.
</li><li>Support new hire onboarding and equipment provisioning requests submitted through the service desk.
</li><li>Deploy and manage software using, Microsoft Intune, and JAMF Self Service. (some experience)
</li><li>Support Microsoft Autopilot, White Glove deployments, and modern device provisioning workflows. (can be learned)
</li><li>Provide remote support using approved remote access tools.
</li><li>Assist in creating, maintaining, and enforcing desktop support procedures, documentation, and operational metrics.
</li><li>Accurately document hardware and software installations, failures, repairs, and removals. (must)
</li><li>Interface with third-party vendors and support partners for escalations, repairs, and equipment procurement. (this can be learned)
</li><li>Support and assist with corporate meetings and townhalls, ensuring end-user technology readiness
</li></ul>What You&rsquo;ll Bring (Requirements)
<ul><li>2+ years of IT Desktop Support
</li><li>Bachelors or Associates Degree in IT/Computer Science Related Field
</li><li>Experience working in remote access, computer support, remote technical support, Apple Mac OS, Windows Computers, Active Directory, Microsoft Azure and Intune, Video Conferencing Support, Jamf Pro, IT Troubleshooting, and ServiceNow Platform.
</li><li>Preferred Certifications in Microsoft Certified Desktop Support Technician &ndash; Microsoft and/or CompRIT A+ Certification &ndash; Computing Technology Industry Associate (CompTIA)
</li></ul>#LI-GG1
<h1 class="jobSectionHeader">About us
</h1>We&rsquo;re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
<h1 class="jobSectionHeader">Fostering innovation through diverse perspectives
</h1>Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
<h1 class="jobSectionHeader">How we look after you
</h1>We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We&rsquo;re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We&rsquo;re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you&rsquo;ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We&rsquo;re proud to say we&rsquo;re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.</div>

IT Support Technician AMER Desktop Operations

Paragon Space Development Corporation

<div>Description:

Who We Are:
As Paragon celebrates 25 years of providing award-winning life support and thermal control solutions for extreme environments, we've recognized that it is our employees that keep our business thriving. By any measure, Paragon Space Development is an exciting and rewarding place to work. Our goal is to hire the best and allow you to do the work that you enjoy! We are interested in developing individuals who enjoy a challenge and like working on a variety of projects in a fast-paced environment. We are committed to our employees and providing an inclusive work atmosphere that allows our talent to grow both personally and professionally.
Position Summary: Responsible for the research, design, implementation, maintenance, and the secure and reliable operation of Paragon Space Development Corporations information systems in support of its business needs.
Duties and Responsibilities<ul><li>
Answer incoming Service Desk calls and provide first response for users requiring assistance.</li><li>
Track issues from start to resolution via ticketing system.</li><li>
On-Site Position.</li><li>
Must have a valid driver license and be able to travel to multiple sites.</li><li>
Ships out company managed computer equipment.</li><li>
Troubleshoots and fixes company printers.</li><li>
Assists with application deployments</li><li>
Maintain physical inventory.</li><li>
Assists and maintains technical documentation and desk instructions.</li><li>
Assist in computer vulnerability protection and remediation.</li><li>
Assist in maintaining corporate email accounts and distribution lists.</li><li>
Intermediate knowledge of Microsoft Office 365.</li><li>
Images computers for employees.</li><li>
Setup or removal of accounts, telephony, and hardware for personnel.</li><li>
Install configure and troubleshoot client software applications.</li><li>
Troubleshoot client hardware.</li><li>
Troubleshoot Windows 11 and application issues.</li></ul>
Requirements:

Minimum Qualifications:<ul><li>
Associate's degree in computer related field or equivalent work experience or 3+ years of hands-on technical support experience.</li><li>
A+, Microsoft Certified Desktop Support Technician (MCDST) are recommended.</li><li>
Advanced Knowledge of Windows 10 desktop environments.</li><li>
Intermediate experience with Active Directory.</li><li>
Basic understanding of Group Policy</li><li>
Intermediate networking troubleshooting knowledge.</li><li>
Network printer support experience.</li><li>
Must have a teamwork approach to work but also act independently to solve problems when necessary.</li><li>
Ability to work in complex, diverse environment with rapidly changing priorities.</li><li>
Basic understanding of IT Security best practices.</li><li>
Must have a valid driver license.</li><li>
Must be able to lift 50 pounds.</li></ul>
Preferred Qualifications:<ul><li>
1 to 3 years' experience with providing desktop support within a corporate environment</li><li>
CompTIA Network +, A+, Microsoft Certified Desktop Support Technician (MCDST)</li><li>
Demonstrated knowledge of imaging software and imaging workstations</li><li>
Experience with Active Directory</li><li>
Basic understanding of Microsoft Azure</li></ul></div>

IT Desktop Support Technician

Sentinel Business Centres

IT Support SpecialistBusiness Centre experience is a plus.Job BriefWe are looking for a proactive and detail-oriented IT Specialist Assistant to join our IT team and provide day-to-day technical support to employees and clients. In this role, you&rsquo;ll help troubleshoot hardware and software issues, manage user accounts, maintain systems, and contribute to IT initiatives that improve overall operational efficiency.This position is ideal for someone who enjoys solving problems, working with people, friendly and ensuring that technology works reliably for all users.Main ResponsibilitiesYour main responsibilities will include:<ul><li>Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively</li><li>Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions</li><li>Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security</li><li>Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices</li><li>Managing user accounts and access permissions, ensuring data security and compliance with company policies</li><li>Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions</li><li>Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency</li><li>Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed</li><li>Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations</li><li>Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge</li></ul>Key Requirements<ul><li>You possess a Degree in Computer Science, Engineering, or a related field</li><li>You have prior experience in helpdesk or technical support</li><li>Proficiency with Windows, macOS, and Linux environments</li><li>Experience with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop) and ticketing systems (e.g., Zendesk, Freshservice, ServiceNow)</li><li>Familiarity with networking basics (IP addressing, VPNs, firewalls) and common business software (e.g., Microsoft 365, Google Workspace)</li><li>You possess strong problem-solving and troubleshooting skills with an eye for detail</li><li>You have excellent interpersonal and communication skills, with the ability to explain technical issues in plain language</li><li>You have a customer-focused attitude and willingness to support team members across departments</li><li>Ability to prioritize, manage multiple issues, and work independently or as part of a team</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

IT Specialist Assistant

Catapult Federal Services

<div>
 IT
 
 
 Dallas , TX May 5, 2026
 
 
 
 Job Title:
 
 Computer Support Specialist
 
 Department:
 
 Information Technology
 
 Location:
 
 Addison, TX &mdash; On-Site, 5 Days Per Week
 
 Role Type:
 
 Contract-to-Hire
 
 Experience Required:
 
 2&ndash;3 Years in Desktop / IT Support
 
 
 
 About Our Client
 
 
 
 Our client is one of the fastest-growing data center developers and operators in North America, delivering hyperscale and enterprise-grade infrastructure solutions to some of the world's most demanding technology organizations. With a national footprint of purpose-built campuses and a mission centered on scalability, reliability, and innovation, this organization supports the backbone of modern digital infrastructure. They operate with a customer-first mindset, a culture of operational excellence, and a commitment to developing their people alongside their facilities.
 
 
 
 Job Description
 
 
 
 The Computer Support Specialist will serve as a frontline technical resource responsible for diagnosing, resolving, and documenting hardware and software issues across the organization's on-site user base in Addison, TX. Day-to-day, you will own your ticket queue, support PC and mobile devices, configure and troubleshoot local and network printers, and deliver clear, patient technical guidance to end users at all skill levels. You will work both independently and alongside a collaborative IT team in a fast-paced, mission-critical environment where uptime and responsiveness are paramount.
 
 
 This role exists because our client is scaling rapidly and needs a capable, self-directed technician who can handle day-to-day IT support without hand-holding. You will report to IT leadership and collaborate cross-functionally with internal teams to ensure every employee has the tools and access they need to operate at full capacity. The ideal candidate takes pride in resolution speed, documents everything, and genuinely enjoys helping people solve technical problems.
 
 
 This is a contract-to-hire opportunity &mdash; meaning you'll come in, prove your value, and convert to a permanent full-time employee. It's an ideal landing spot for an early-career IT professional with 2&ndash;3 years of hands-on support experience who is ready to work in a structured enterprise environment with real stakes, real complexity, and real room to grow.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Diagnose and resolve hardware and software issues on Windows and macOS workstations and mobile devices
 </li>
 <li>
 Install, configure, and troubleshoot local and network printers across the office environment
 </li>
 <li>
 Manage and resolve tickets using an ITSM platform (ServiceNow or equivalent), maintaining SLA compliance
 </li>
 <li>
 Administer Microsoft 365 user accounts, mailboxes, and access permissions via Azure Active Directory
 </li>
 <li>
 Support endpoint imaging, deployment, and lifecycle management for desktops and laptops
 </li>
 <li>
 Troubleshoot basic network connectivity issues including VPN, TCP/IP, DNS, and wireless access
 </li>
 <li>
 Create and maintain technical documentation, SOPs, and knowledge base articles
 </li>
 <li>
 Train end users on basic hardware and software usage including Microsoft 365 applications
 </li>
 <li>
 Communicate clearly with both technical and non-technical users to resolve issues efficiently
 </li>
 <li>
 Assist with onboarding and offboarding &mdash; software provisioning, account setup, and device configuration
 </li>
 <li>
 Support occasional after-hours or weekend maintenance windows as required
 
 
 </li>
 </ul>
 
 Required Experience &amp; Skills
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in a desktop support, help desk, or IT support technician role
 </li>
 <li>
 Hands-on troubleshooting experience with Windows 10/11 and macOS in a professional setting
 </li>
 <li>
 Working knowledge of Microsoft Azure and Microsoft 365 administration (user management, licensing, mailbox config)
 </li>
 <li>
 Experience with Active Directory &mdash; user provisioning, password resets, GPO awareness, and SSO support
 </li>
 <li>
 Familiarity with a ticket-based ITSM platform (ServiceNow, Cherwell, Jira, or equivalent)
 </li>
 <li>
 Basic networking knowledge &mdash; TCP/IP, DNS, VPN connectivity, wireless troubleshooting
 </li>
 <li>
 Printer support experience &mdash; local and network-connected devices
 </li>
 <li>
 Strong written and verbal communication skills with a customer-first mindset
 </li>
 <li>
 Valid driver's license and reliable transportation
 </li>
 <li>
 Ability to lift up to 50 lbs and work occasional evenings/weekends as needed
 
 
 </li>
 </ul>
 
 Nice-to-Haves
 
 
 
 <ul>
 <li>
 CompTIA A+, Network+, Security+, or Azure Fundamentals (AZ-900) certification
 </li>
 <li>
 ITIL v3 or ITIL 4 Foundation certification
 </li>
 <li>
 Experience with endpoint management tools such as SCCM, Microsoft Intune, or Jamf
 </li>
 <li>
 Familiarity with remote support tools such as Bomgar, AnyDesk, or similar
 </li>
 <li>
 Exposure to PowerShell scripting or automation for IT tasks
 </li>
 <li>
 Experience in a data center, enterprise technology, or regulated industry environment
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Associate's Degree in Computer Science, Information Technology, or related field &mdash; preferred
 </li>
 <li>
 Bachelor's Degree in IT, Cybersecurity, or Computer Science &mdash; a plus
 </li>
 <li>
 Equivalent hands-on experience considered in lieu of formal degree
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 This is a contract-to-hire opportunity with a clear path to permanent placement for the right candidate. If you're ready to prove your value in a high-impact enterprise environment, let's connect.
 
 
 Tony Williams | Catapult Solutions Group tony.williams@catapultsg.com | 214.721.0600
 
 
 
 Desktop Support | IT Support Specialist | Help Desk | Windows 10 | macOS | Microsoft 365 | Azure AD | ServiceNow | CompTIA A+ | Addison TX | Dallas IT Jobs | Contract to Hire | Computer Support Specialist
 
</div>

Addison- Computer Support Specialist

Talentoma

<div>
 
 Job Title: Remote Tech Support Specialist
 
 
 
 
 
 
 Monthly Pay:
 
 $5,400 &ndash; $6,200
 
 
 
 
 
 
 Summary:
 
 
 
 The Remote Tech Support Specialist provides virtual technical assistance to customers and internal users by resolving hardware, software, and connectivity issues. This role is ideal for individuals with troubleshooting experience, strong communication skills, and the ability to work independently in a remote environment.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Diagnose and resolve technical support requests remotely
 </li>
 <li>
 Assist users with software installations and system access
 </li>
 <li>
 Troubleshoot hardware, internet, and application issues
 </li>
 <li>
 Maintain accurate support documentation and ticket updates
 </li>
 <li>
 Escalate advanced technical concerns when necessary
 </li>
 <li>
 Provide professional customer service during all interactions
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous technical support or help desk experience preferred
 </li>
 <li>
 Strong troubleshooting and problem-solving skills
 </li>
 <li>
 Familiarity with remote desktop tools and ticketing systems
 </li>
 <li>
 Excellent verbal and written communication abilities
 </li>
 <li>
 Reliable internet connection and dedicated home workspace
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $5,400&ndash;$6,200
 </li>
 <li>
 Fully remote technical support role
 </li>
 <li>
 Paid virtual training program
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Career growth in IT support and operations
 </li>
 </ul>
</div>

Remote Tech Support Specialist

Valley Children's Healthcare

<div><h2 class="jobSectionHeader">Job Details</h2>
<div><div><div>Career area</div>
<div>Information Technology Service</div>
</div><div><div>Position Type</div>
<div>Per Diem</div>
</div><div><div>Date Posted</div>
<div>05/07/2026
</div></div><div><div>Location</div>
<div>Madera, CA 93636, United States
</div></div><div><div>Job ID</div>
<div>JOB_POSTING-3-1657</div></div></div></div>
 <div><div>Madera, California, 93636</div>
<div><div><h2 class="jobSectionHeader">Job Summary:</h2>
As an IT Support Specialist I, you will be accountable for providing customer support for IT end user technology. This includes 
serving as the first point of contact for hospital employees, physicians, and affiliates that utilize Information Technology Services. In providing support, you will be accountable for diagnosing, troubleshooting, and resolving end user technology issues via remote or in person support. This includes but is not limited to computer maintenance, desktop and network troubleshooting, printers, operating systems (Windows, OSX, iOS and Android), knowledgebase maintenance, user management, and all standard and specialized software used within the environment. Participates in the installation, configuration, troubleshooting, and maintenance of workstations, printers, mobile devices, IP communication devices and related software applications. Assists in the refresh of hardware and software ensuring the asset life cycle management strategy is being adhered to. Provides user training in aspects of desktop and network usage throughout the hospital, serving as a resource to staff. This position ensures incidents and service requests are documented and tracked in the Information Technology Service Management (ITSM) system. Manage ticket status and resolution to meet service level agreements. Ensures the inventory management software is maintained and kept current. This position requires coordination with other I.T. departments and vendors to escalate and resolve technical problems with the desktop computing equipment and software. After hours on-call may be required.
Qualifications: 
Education 
<ul><li>
College Degree - 4 year (required) Or</li><li>
Equivalent Experience Minimum four (4) years experience (required)</li></ul> 
Licenses and Certifications<ul><li>
CompTIA A+, Network+, etc. (preferred)</li></ul> 
Work Experience<ul><li>
Minimum one (1) year In the field or a related area (preferred)</li></ul> 
Skills and Abilities<ul><li>
Excellent written and verbal communication skills. 
Excellent problem solving and troubleshooting skills. 
Exceptional customer service skills.</li><li>
Computer Skills Experience with various versions of Microsoft Office applications including MS Word, MS PowerPoint, MS Excel, MS Access. 
Experience with email systems and their basic functionality is a plus, and hands-on experience with installation and use of peripheral devices (i.e. Scanners, Printers, etc.) preferred. 
Knowledge of system tools such as Active Directory and DHCP, as well as desktop, mobile and server operating systems.</li></ul> 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation Range:
$31.90 - $47.30
Workshift:
Day (United States of America)
Position Exempt:
No
FTE %:
0
Scheduled Weekly Hours:
0
Daily Hours:
8
Have Questions?<div><div><div><div>
Call Recruitment Services at 559-353-7071 or email us at recruiting@valleychildrens.org 
Disclaimer: Final compensation will be dependent upon skills and experience.</div></div></div></div></div></div></div>

IT Support Specialist - Temporary Per Diem

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