it desktop support specialist

East Coast Warehouse & Distribution Corp

<div><p><b>Job Summary</b></p>
<p>We are seeking a skilled and proactive <b>Desktop Support Specialist</b> with solid network experience to join our team in a fast-paced warehouse environment. This role is critical to supporting end-user technology, maintaining network-connected hardware, and ensuring a stable IT environment. The ideal candidate will bring strong troubleshooting abilities, excellent customer service skills, and hands-on experience with network infrastructure support in an operational setting.</p>
<p><b>Key Responsibilities</b></p>
<p><b>1. End-User Support &amp; Service Delivery</b></p>
<ul><li>Provide best-in-class desktop support to all warehouse associates and office personnel.</li>
<li>Troubleshoot and resolve hardware, software, and connectivity issues across user devices.</li>
<li>Build strong relationships with users to enhance trust in IT and improve overall support experience.</li>
</ul>
<p><b>2. Network-Connected Systems &amp; Infrastructure Support</b></p>
<ul><li>Assist in maintaining local network infrastructure including IDF/patch panel work and basic switch configuration.</li>
<li>Support and troubleshoot issues with wired/wireless connectivity, IP phones, and networked printers.</li>
<li>Document and maintain accurate records of infrastructure layout, asset locations, and connectivity.</li>
</ul>
<p><b>3. Communication &amp; Stakeholder Collaboration</b></p>
<ul><li>Communicate technical information clearly to non-technical users.</li>
<li>Collaborate with peers, IT leadership, and third-party vendors to ensure timely issue resolution.</li>
<li>Provide timely updates to users and leadership on technical issues and ongoing support initiatives.</li>
</ul>
<p><b>4. Task Management &amp; Prioritization</b></p>
<ul><li>Monitor support tickets and email queues, prioritizing issues based on urgency and operational impact.</li>
<li>Maintain accountability for assigned tasks and seek guidance when needed to align with team goals.</li>
<li>Follow up on open issues and ensure users are informed of progress or resolutions.</li>
</ul>
<p><b>5. Vendor Coordination &amp; Onsite Work Support</b></p>
<ul><li>Work alongside vendors during onsite network-related projects or troubleshooting efforts.</li>
<li>Validate vendor work and ensure adherence to company standards before final acceptance.</li>
<li>Support deployment and testing of network or hardware upgrades.</li>
</ul>
<p><b>6. Technical Growth &amp; Continuous Improvement</b></p>
<ul><li>Stay current on emerging technologies relevant to desktop and network support.</li>
<li>Proactively identify opportunities to streamline support processes and improve infrastructure reliability.</li>
<li>Participate in knowledge sharing with other team members to raise overall team capability.</li></ul><br>
<div></div><p><b>Qualifications</b></p>
<p><b>Education &amp; Experience:</b></p>
<ul><li>Associate?s or bachelor?s degree in Information Technology, Computer Science, or a related field, or equivalent experience.</li>
<li>3?5+ years of experience in desktop support and network-connected device troubleshooting.</li>
<li>Experience in warehouse, logistics, or manufacturing environments preferred.</li>
<li>Microsoft, Cisco, and ITIL certifications are a plus.</li>
</ul>
<p><b>Technical Skills:</b></p>
<ul><li>Proficiency in Windows operating systems, Microsoft Office 365, and enterprise-level support tools.</li>
<li>Hands-on experience with basic switch troubleshooting (Extreme Networks, Cisco preferred).</li>
<li>Familiarity with wireless access points, IP phone systems, and network security basics.</li>
<li>Experience using ITSM tools for ticket management and documentation.</li>
</ul>
<p><b>Soft Skills:</b></p>
<ul><li>Strong communication and interpersonal skills.</li>
<li>Proactive mindset with strong problem-solving ability.</li>
<li>Effective multitasking and time management in high-demand environments.</li>
</ul>
<p>Hourly Wage: $28-$31</p></div>

Desktop Support Specialist

Pinion

<div>Overview:
<p>
As a <b>Desktop Support Specialist</b> in Pinion&rsquo;s <b>Firm Technology Group (FTG)</b>, you&rsquo;ll be the first line of support empowering our teams to do their best work. From computer refreshes to new user provisioning and Tier 1 troubleshooting, you&rsquo;ll deliver exceptional internal client service that directly impacts productivity across the firm. If you enjoy solving technical problems, supporting others, and improving the technology experience for your colleagues, this <b>in-office role in Helena, MT</b> offers the opportunity to make a clear and meaningful impact.</p><div></div><p><b><br>
Why Pinion?</b></p><p>
Pinion is the nation&rsquo;s leading food and ag consulting and accounting firm, helping clients and communities thrive through bold thinking and innovation. We foster a collaborative, growth-oriented, and joy-filled culture where professionals are empowered to make a meaningful impact.</p><br>
<p></p>
Responsibilities:
<p><b>
What You&rsquo;ll Be Doing:</b></p><ul><li>
Support day-to-day technology operations, including:</li><li><ul><li>
Completing computer refreshes and imaging new devices</li><li>
Creating and configuring new user accounts</li><li>
Providing Tier 1 support for software, hardware, and system access issues</li><li>
Managing user profiles and hardware setup</li></ul></li><li>
Deliver friendly, high-quality internal customer service to employees across the firm</li><li>
Troubleshoot technical issues, identify trends, and escalate root causes when appropriate</li><li>
Oversee inventory management, hardware tracking, and equipment organization</li><li>
Collaborate with team members to improve processes, enhance the user experience, and contribute to firmwide technology initiatives</li><li>
Participate in occasional evening or weekend work to support projects or system updates</li></ul><br>
<div></div>
Qualifications:
<p><b>
What You&rsquo;ll Need for This Position:
</b></p><p><b><i>Role-Specific Qualifications</i></b></p><ul><li>
At least <b>1 year of IT support experience</b></li><li>
Working knowledge of: Windows Active Directory, Microsoft Office Suite, Windows 11, Computer imaging and user profile creation, and Computer hardware components and configuration</li><li>
Strong troubleshooting skills with the ability to identify trends and root issues</li><li>
Solid organizational skills, especially related to inventory management</li><li>
Ability to prioritize multiple tasks while producing accurate, reliable work</li><li>
Proven ability to collaborate positively to achieve team and firm goals</li><li>
Curiosity, initiative, and excitement for learning new technologies</li><li>
Willingness to work minimal evenings and weekends as needed</li></ul><p><b><i>
Digital Fluency</i></b></p><ul><li>
Comfort navigating and supporting modern workplace tools</li><li>
Ability to learn new systems quickly and adapt to evolving workflows</li><li>
Understanding of how technology solutions enhance productivity and user experience</li></ul><p><b><i>
Critical Thinking</i></b></p><ul><li>
Ability to diagnose issues methodically and logically</li><li>
Willingness to ask deeper questions, explore non-obvious causes, and propose practical solutions</li><li>
Sound judgment in balancing speed, accuracy, and user needs</li></ul><div></div><div><b><br>
What&rsquo;s in it for you:</b></div><ul><li>
A people-centered culture, with fun included among our core firm values</li><li>
Opportunity to work with an IT team with an immense amount of experience and knowledge</li><li>
Ability to work hands-on with cutting-edge technology</li></ul><div></div><div><b><br>
Compensation:</b> In some states and municipalities, Pinion is required by law to include a reasonable estimate for range of compensation. When making compensation decisions, Pinion takes into account a variety of factors including but not limited to experience, skills, certifications/licenses, and geographic location. The wide range for this role reasonably accounts for these factors. Specific compensation decisions are made based on the facts and circumstances of each case. A reasonable estimate of the current range is $20 - $25 per hour.</div><div></div><div><b><br>
EEO:</b> Pinion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.</div><div></div><div><br>
Attest services are provided by KCoe Isom, LLP, a licensed CPA firm.</div><div></div><div><br>
#LI-ONSITE</div></div>

University of Texas at Austin

<div><div>Job Posting Title:</div>
Desktop Support Specialist<div>
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Hiring Department:</div>
College of Liberal Arts<div>
-</div><div>
Position Open To:</div>
All Applicants<div>
-</div><div>
Weekly Scheduled Hours:</div>
40<div>
-</div><div>
FLSA Status:</div>
Non-Exempt<div>
-</div><div>
Earliest Start Date:</div>
Immediately<div>
-</div><div>
Position Duration:</div>
Expected to Continue<div>
-</div><div>
Location:</div>
UT MAIN CAMPUS<div>
-</div><div>
Job Details:</div><div>
General Notes</div><div>
This position provides life/work balance with a 40-hour, typical work week. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.</div><div>
Join Liberal Arts Instructional Technology Services (<div>https://liberalarts.utexas.edu/laits/</div>), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin.</div><div>
UT Austin offers a competitive benefits package (<div>https://hr.utexas.edu/prospective</div>) that includes:</div><ul><li><div>
100% employer-paid basic medical coverage for employee</div></li><li><div>
Optional medical insurance for employee&rsquo;s dependents - up to 50% employer-paid</div></li><li><div>
Optional dental, vision, and term life insurance for employees and dependents</div></li><li><div>
Paid holiday time off each year; state legislature determines the number of holidays</div></li><li><div>
12 days of paid vacation time off per year for new employees</div></li><li><div>
12 days of paid sick leave per year</div></li><li><div>
Matching contribution to Teacher Retirement System (TRS)</div></li><li><div>
Staff Tuition Assistance Program</div></li><li><div>
Access to Recreation &amp; Health Facilities</div></li></ul><div></div><div>
Purpose</div><div>
Liberal Arts Instructional Technology Services (LAITS) is searching for a new member to join our vibrant Computer Support team. The Computer Support team provides best-in-class customer service and technical support to 2000+ faculty and staff across various departments at the University of Texas at Austin. LAITS Computer Support provides remote support utilizing Amazon Connect and BeyondTrust Remote Support. We also provide in-person support by utilizing our Service Desks (SDs) for walk-ups and going desk-side to offices and classrooms. In this position, you will be the face of support for LAITS and will be tasked with providing the best support experience for all our customers.</div><div></div><div>
Responsibilities</div><ul><li><div>
Triage, resolve, escalate, and document help desk requests submitted by phone, chat, in-person and remotely.</div></li><li><div>
Provide in-person and remote technical assistance to customers and other support specialists to analyze, troubleshoot, diagnose, document, and resolve software, hardware, and network problems.</div></li><li><div>
Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.</div></li><li><div>
Utilize JAMF and SCCM to manage software deployments, packages, and configurations.</div></li><li><div>
Conduct office moves and setup of computer equipment, phones, and occasional boxes and/or supplies.</div></li><li><div>
Other duties as assigned by manager, director or team lead(s).</div></li></ul><div></div><div>
Required Qualifications</div><ul><li><div>
Professional experience providing customer service.</div></li><li><div>
Experience installing and supporting hardware, software and networked systems in a multi-protocol environment.</div></li><li><div>
Demonstrated experience in IT customer service and/or help desk environment.</div></li><li><div>
Excellent interpersonal skills, including verbal, nonverbal, and written communication.</div></li><li><div>
Demonstrated ability to work as part of a team and independently with limited direction.</div></li><li><div>
Ability to maintain and manage information and documentation in an organized manner.</div></li></ul><div></div><div><i>
Relevant education and experience may be substituted as appropriate.</i></div><div></div><div>
Preferred Qualifications</div><ul><li><div>
Bachelor's degree.</div></li><li><div>
More than 1 year of experience supporting Windows and macOS computers in a networked environment.</div></li><li><div>
Experience supporting a wide variety of commercial and educational software applications.</div></li><li><div>
Experience using IT customer support systems and remote desktop technologies.</div></li><li><div>
Experience supporting wired / wireless networks.</div></li><li><div>
Professional experience in a university setting.</div></li></ul><div></div><div>
Salary Range</div><div>
$45,000+ Depending on Qualifications</div><div></div><div>
Working Conditions</div><ul><li><div>
May work around standard office conditions.</div></li><li><div>
May work around electrical and mechanical hazards.</div></li><li><div>
Repetitive use of a keyboard at a workstation.</div></li><li><div>
Use of manual dexterity.</div></li><li><div>
Lifting and moving.</div></li></ul><div></div><div>
Required Materials</div><ul><li><div>
Resume/CV</div></li><li>
3 work references with their contact information; at least one reference should be from a supervisor</li><li>
Letter of interest</li></ul><div></div><div>
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.</div><div></div><div>
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.</div><div>
-</div><div>
Employment Eligibility:</div>
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.<div>
-</div><div>
Retirement Plan Eligibility:</div>
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.<div>
-</div><div>
Background Checks:</div><div>
A criminal history background check will be required for finalist(s) under consideration for this position.</div><div>
-</div><div>
Equal Opportunity Employer:</div><div>
The University of Texas at Austin, as an <div>equal opportunity/affirmative action employer</div>, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.</div><div>
-</div><div>
Pay Transparency:</div><div>
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information.</div><div>
-</div><div>
Employment Eligibility Verification:</div><div>
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original <div>documents</div> to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.</div><div>
-</div><div>
E-Verify:</div><div>
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university&rsquo;s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:</div><ul><li><div>
E-Verify Poster (English and Spanish)</div> [PDF]</li><li><div>
Right to Work Poster (English)</div> [PDF]</li><li><div>
Right to Work Poster (Spanish)</div> [PDF]</li></ul><div>
-</div><div>
Compliance:</div><div>
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in <div>HOP-3031</div>.</div><div></div><div>
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may <div>access the most recent report here</div> or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.</div></div>

Hancock Whitney Bank

<div><div>Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.</div><div></div><div>
Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals.</div><div></div><div>
Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications.</div><div></div><div>
Develops in-dept knowledge of the information needs of the business unit and pursues the technical skills to support those needs.</div><div></div><div>
Develop in depth knowledge of database and database structures to provide application support for the business units.</div><div></div><div>
Monitors systems in the business unit and resolves errors and inefficiencies.</div><div></div><div>
Provide (Level 2) support for departments that have logged problem calls with the Service Desk.</div><div></div><div><br>
Accepts and updates call tickets as appropriate.</div><div></div><div>
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.</div><div></div><div>
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.</div><div></div><div>
Enters commands and observes system functions to verify correct system operation.</div><div></div><div>
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.</div><div></div><div>
Instructs users in use of equipment, software and manuals.</div><div></div><div>
Coordinates activities with help desk, network services or other information systems groups.</div><div></div><div>
Replaces defective or inadequate software packages.</div><div></div><div>
Refers major hardware problems to service personnel for correction.</div><div></div><div>
Secondary Duties</div><div></div><div>
Develops in-depth knowledge of applications used by other business units as assigned.</div><div></div><div>
Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software.</div><div></div><div>
May be asked to work nights, weekends and holidays.</div><div></div><div>
May be included in an on-call rotation.</div><div></div><div>
Provides guidance and mentoring to Desktop Services technicians and team members.</div><div></div><div>
Provides level 1 support as needed.</div><div></div><div>
Some travel may is required.</div><div></div><div>
Supervisory Responsibilities</div><div></div><div>
This job has no supervisory responsibilities.</div><div>
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</div><div></div><div>
Education and/or Experience</div><div></div><div>
Bachelor's degree from a four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience</div><div></div><div>
Language Skills</div><div></div><div>
Ability to communicate effectively orally and in writing using the English language; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public</div><div></div><div>
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.</div></div>

Senior Desktop Support Specialist

<p></p><div><p>KBR&rsquo;s Sustainable Technology Solutions (STS) group is looking for an IT Project Support Specialist to support the multi-year general maintenance services contract covering Petro Rabigh Polymer I and Polymer II plants at Rabigh in the Kingdom of Saudi Arabia.</p><p></p><p>
The IT Project Support Specialist to install and maintain computer software, hardware, networks, and operating systems at the project site. This role will provide technical support to the project and ensure optimal use of systems and networks.</p><p></p><p><b>
Responsibilities:
</b></p><ul><li>Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues</li><li>
Ensure day-to-day management of DASH incidents and requests in the appropriate queues including expediting resolution of escalated issues</li><li>
Coordinate with users for the replacement of aged PCs</li><li>
Follow KBR Global procedures and regional work instructions for delivery of IT services</li><li>
Complete the configuration (build) and delivery of desktop hardware to end users on site</li><li>
Support of printing services</li><li>
Provide completion of Desktop moves, installs and demobilizations</li><li>
Complete desktop patching and cable work to schedule (not structured cabling)</li><li>
Support conference and meeting rooms as required</li><li>
Complete manual installation of software as required and when approved</li><li>
Maintain good communication with KBR end users, customers, and KBR IT regional teams</li><li>
Provide guidance to end-users and customers regarding company policies and best practices for IT</li><li>
Ensure delivery of IT services follows KBR global procedures and regional work instructions</li><li>
Ensure any asset equipment assignments and re-assignments are correctly updated within DASH following standard KBR processes</li><li>
Provide appropriate support of voice services, associated with the Global Voice Team</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
HS diploma or local equivalent</li><li>
7 + years of experience within Information Technology</li><li>
Proven experience as a hands-on IT Project Support Specialist within a project site environment</li><li>
Highly proficient with IT and office computing applications (e.g. Microsoft Office, Teams, etc.)</li><li>
In depth understanding of diverse computer systems &amp; networks</li><li>
Proven ability to ensure security and privacy of networks &amp; computer systems</li><li>
Excellent diagnostic and problem-solving skills</li><li>
Strong customer focus to respond quickly to customer needs</li><li>
Strong writing and communication skills, and ability to document outputs from meetings and interactions with both team members and customers</li><li>
Work requires professional English written and strong verbal communication and interpersonal skills</li><li>
Ability to create strong working relationships with global stakeholders</li><li>
Successfully manage tight timelines</li><li>
Ability to successfully work in a multicultural environment</li></ul><p></p><div><b>
Belong. Connect. Grow. with KBR!</b></div></div><p></p>

IT Project Support Specialist

Pronto General Agency

<div><p>We are looking for a Technical Support Specialist to provide our customers first-level helpdesk and desktop support. Our end users operate in a fast-paced, retail insurance environment requiring efficient and accurate support. The successful candidate will collaborate closely with the IT team and business partners to resolve timely technical issues while maintaining excellent customer service.</p><p>
IT Technical Support Specialist</p><p>
Responsibilities</p><ul><li><p>
Responsible for providing customer support via phone, email, or chat to help resolve technical issues with computer systems, phones, and network devices.</p></li><li><div>
Responsible for identifying and diagnosing technical issues and working with end-users to resolve them on time.</div></li><li><div>
Responsible for installing and configuring computer hardware, software, and peripherals.</div></li><li><div>
Maintain accurate records of technical issues and resolutions in the ticketing system.</div></li><li><div>
Proficient in Microsoft Windows 11 deployment, configuration and troubleshooting using Intune and Autopilot.</div></li><li><div>
Proficient in troubleshooting Office 365 issues.</div></li><li><div>
Proficient in troubleshooting GSuite issues.</div></li><li><div>
Proficient in troubleshooting printing issues.</div></li><li><div>
Proficient in troubleshooting basic network issues.</div></li><li><div>
PowerShell proficiency is a plus.</div></li></ul><p>
Qualifications</p><ul><li><p>
2-4 years of helpdesk or desktop support experience.</p></li><li><div>
CompTIA A+ Certification</div></li><li><div>
CompTIA Network+ Certification</div></li><li><div>
Excellent communication skills, both oral and written</div></li><li><div>
Self-starter with good analytical and problem-solving skills</div></li><li><div>
Bilingual English &amp; Spanish (preferred)</div></li><li><div>
Experience as a desktop technician or other customer support role</div></li><li><div>
Good understanding of computer systems, mobile devices, and other tech products</div></li><li><div>
Able to drive in the US and reliable transportation, travel to remote sites is required.</div></li></ul><p>
Hours: 10 am to 7:00 pm Monday-Friday</p></div>

IT Support Specialist

Bohannan Huston Inc.

<div><p><b>Job Title:</b> IT Support Specialist</p><p><b>
Location:</b> Albuquerque, NM</p><p><b>
Build a Meaningful Career with Impact</b></p><p><b>
Bohannan Huston</b> is currently recruiting for an ambitious IT Support Specialist to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Albuquerque, NM office.</p><p><b>
Your Role &amp; Responsibilities</b></p><p>
The successful candidate will have demonstrated knowledge and expertise in handling service requests at a Managed Services Provider's Help Desk, and completing projects related to workstations, servers, printers, networks and vendor specific applications. As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks that would include handling project management of client system upgrades, inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues. Experience in Managed Service Provider (MSP) environments is a plus.</p><p><b>
Customer service experience should include:</b></p><ul><li>
Microsoft Desktop Operating System Support (Windows, 10, 11)</li><li>
Microsoft Server Operating System Support (Server 2016, 2019, 2025)</li><li>
Microsoft Active Directory, DNS and DHCP support</li><li>
Microsoft Hyper-V Support (Configuration and Implementation)</li><li>
Firewall Configuration and Support (SonicWALL experience a plus)</li><li>
Microsoft 365 Support</li><li>
Microsoft Office Desktop Application Support</li><li>
Malware and Anti-Virus Support</li><li>
Remote Support Tools</li><li>
VoIP Technology - FreePBX, Shortel, etc. &ndash; experience a plus</li><li>
Proficiency in Networking Protocols and VLAN configuration</li><li>
CCNA, MCSA, MCP, CompTIA, and/or other industry certification is preferred.</li></ul><p><b>
What We Are Looking For</b></p><ul><li>
You have 3 - 5 years applicable experience or equivalent relevant experience. A Bachelor's and/or Associate's degree in a related field is <b><i>preferred</i></b>.</li><li>
You have exceptional technical and interpersonal skills.</li><li>
You are customer service oriented.</li><li>
You can work in a fast-moving environment supporting small to mid-sized business clients.</li><li>
You can work independently to resolve network, server, desktop and application issues.</li><li>
You can assist small business clients with applications, connectivity, training and problem solving.</li><li>
You have strong written and verbal communication skills.</li><li>
You can lift and move equipment weighing as much as 50lbs.</li><li>
You must have a valid driver's license and be willing to travel locally during the workday.</li></ul><p><b>
Technologies You Will Work With &amp; Learn</b></p><ul><li>
ConnectWise PSA</li><li>
Ninja RMM</li><li>
Axcient Backup and Business Continuity</li><li>
EDR Solutions</li><li>
Cyber Security SASE</li><li>
MXDR</li></ul><p><b>
Why Choose Bohannan Huston (EnvisionIT Solutions)?</b></p><p>
At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.</p><p><b>
Why Albuquerque, New Mexico?</b></p><p>
Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.</p><p><b>
What We Offer</b></p><ul><li>
Professional Development &ndash; Access to mentorship, training, and hands-on technical experience.</li><li>
Work-Life Balance &ndash; Three weeks of flexible leave plus an additional week off during the winter break to support personal and professional well-being.</li><li>
Comprehensive Benefits &ndash; Medical, dental, and vision insurance, plus an HSA with company contributions.</li><li>
Financial Security &ndash; A 401(k) retirement plan with a competitive company match.</li><li>
Award-Winning Workplace &ndash; Recognized as a Top Workplace and ENR Top 500 Firm since 1998.</li></ul><p><b>
Take the Next Step in Your Career</b></p><p>
If you are excited to join a collaborative team, and develop your skills in a supportive environment, we encourage you to apply today!</p><p><i>
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.</i></p></div>

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