it desktop support technician

Paragon Space Development Corporation

<div>Description:

Who We Are:
As Paragon celebrates 25 years of providing award-winning life support and thermal control solutions for extreme environments, we've recognized that it is our employees that keep our business thriving. By any measure, Paragon Space Development is an exciting and rewarding place to work. Our goal is to hire the best and allow you to do the work that you enjoy! We are interested in developing individuals who enjoy a challenge and like working on a variety of projects in a fast-paced environment. We are committed to our employees and providing an inclusive work atmosphere that allows our talent to grow both personally and professionally.
Position Summary: Responsible for the research, design, implementation, maintenance, and the secure and reliable operation of Paragon Space Development Corporations information systems in support of its business needs.
Duties and Responsibilities<ul><li>
Answer incoming Service Desk calls and provide first response for users requiring assistance.</li><li>
Track issues from start to resolution via ticketing system.</li><li>
On-Site Position.</li><li>
Must have a valid driver license and be able to travel to multiple sites.</li><li>
Ships out company managed computer equipment.</li><li>
Troubleshoots and fixes company printers.</li><li>
Assists with application deployments</li><li>
Maintain physical inventory.</li><li>
Assists and maintains technical documentation and desk instructions.</li><li>
Assist in computer vulnerability protection and remediation.</li><li>
Assist in maintaining corporate email accounts and distribution lists.</li><li>
Intermediate knowledge of Microsoft Office 365.</li><li>
Images computers for employees.</li><li>
Setup or removal of accounts, telephony, and hardware for personnel.</li><li>
Install configure and troubleshoot client software applications.</li><li>
Troubleshoot client hardware.</li><li>
Troubleshoot Windows 11 and application issues.</li></ul>
Requirements:

Minimum Qualifications:<ul><li>
Associate's degree in computer related field or equivalent work experience or 3+ years of hands-on technical support experience.</li><li>
A+, Microsoft Certified Desktop Support Technician (MCDST) are recommended.</li><li>
Advanced Knowledge of Windows 10 desktop environments.</li><li>
Intermediate experience with Active Directory.</li><li>
Basic understanding of Group Policy</li><li>
Intermediate networking troubleshooting knowledge.</li><li>
Network printer support experience.</li><li>
Must have a teamwork approach to work but also act independently to solve problems when necessary.</li><li>
Ability to work in complex, diverse environment with rapidly changing priorities.</li><li>
Basic understanding of IT Security best practices.</li><li>
Must have a valid driver license.</li><li>
Must be able to lift 50 pounds.</li></ul>
Preferred Qualifications:<ul><li>
1 to 3 years' experience with providing desktop support within a corporate environment</li><li>
CompTIA Network +, A+, Microsoft Certified Desktop Support Technician (MCDST)</li><li>
Demonstrated knowledge of imaging software and imaging workstations</li><li>
Experience with Active Directory</li><li>
Basic understanding of Microsoft Azure</li></ul></div>

IT Desktop Support Technician

Radancy

<div>As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. 
The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical. 
What does a great IT Desktop Support Technician do?<ul><li>
Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.</li><li>
Deploy and re-image workstations (Mac &amp; PC) for new and existing users.</li><li>
Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.</li><li>
Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).</li><li>
Maintain cleanliness and organization of local office server room.</li><li>
Configure and administer local phone system and coordinate wiring within network switch closet.</li><li>
Be the local expert for all technology related issues.</li><li>
Provide technical support for Macintosh hardware and OS.</li><li>
Share job responsibilities and knowledge within the Team.</li><li>
Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.</li><li>
Manage virtual and physical server environment for offices.</li><li>
Manage and maintain office copiers and network printers</li><li>
Answer limited number of support desk phone calls</li></ul> 
Requirements for consideration<ul><li>
Must have experience supporting Apple Mac environments and Mac OSX.</li><li>
Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
</li><li>Experience with remote support solutions.</li><li>
Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.</li></ul>
 Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:<ul><li> 
Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.</li><li>
Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.</li><li>
Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.</li><li>
Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.</li></ul>
Location: This role is in our Atlanta Office, with a requirement of 3 days in the office. 
Our Benefits: 
At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include: 
<ul><li>
Comprehensive medical coverage, with dental, vision and life insurance</li><li>
Competitive 401(k) plan with employer matching</li><li>
Unlimited flexible time off (FTO)</li><li>
World-class training that keeps you at the forefront of innovation</li></ul><div>
Salary Range: USD $50,000.00 &ndash; $57,000.00* 
<ul><li>The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.</li></ul></div> 
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.</div>

IT Support Technician

Elect Technology Management, LLC

Elect Technology Management (dba Elect IT Solutions) is growing and looking for great IT folks to join our team! We are currently seeking a skilled Desktop Support Technician. This position includes the support, configuration and management of our client's desktop and laptop computers, mobile devices and associated user applications. It involves the response and resolution of end user and hardware/software issues, and the ongoing management of the client&rsquo;s IT infrastructure. This individual will work with an industry leading incident management system and will also maintain proper documentation of IT assets and provide status reports where required. This successful candidate will possess both the technical and team skills to facilitate the fulfillment of the business and operational goals of Elect Technology and their client(s). The position is based in the Greencastle, PA area and comes with a standard benefits package.Responsibilities:<ul><li>Setup, configure and support all desktop hardware and operating systems as well as the associated business applications.</li><li>Provide endpoint security support including patch management, anti-virus/anti-malware management, and local machine controls.</li><li>Be familiar with all Windows desktop operating systems</li><li>Support of Microsoft Office, Office 365 and related office productivity applications.</li><li>Troubleshoot hardware and software functionality issues and provide recommendations for short and long-term resolutions.</li><li>Have a solid understanding of networking and server management</li><li>Build positive relationships with internal and client points of contact.</li><li>Work cohesively as part of a valued team to accomplish technical and business objectives, when appropriate serving as a liaison with network administrators, systems analysts, website developers, and software engineers to facilitate required resolutions to IT systems and user issues.</li></ul>Requirements: * Extremely strong customer service and relationship skills<ul><li>1-2 years of support experience with Microsoft desktop operating systems (Windows 7, Windows 8, Windows 10, Windows 11)</li><li>1-2 years of user support experience with Microsoft Office and Office 365 applications.</li><li>1-2 years of experience with desktop applications including but not limited to business anti-virus applications, backup and recovery tools, and PC management tools.</li><li>Solid understanding and experience with Windows Active Directory and associated features/functionality.</li><li>Proven analytical and problem-solving abilities</li><li>Strong written and oral communication skills</li></ul>Preferred: * Adept at IT troubleshooting and diagnostics.<ul><li>Ability to quickly learn new technologies and processes.</li><li>Experience with Microsoft desktop operating systems.</li><li>Able to complete all standard computer hardware repairs.</li><li>Experience with mobile device support.</li><li>Experienced on helpdesk and incident management/ticketing processes.</li></ul>Preferred Education and Experience are as follows: * An associate's degree in Information Systems and/or two (2) years of Information Technology support experience in a business environment.<ul><li>CompTia A+ certification or similar certification.</li><li>Microsoft MCP/MCDT certification</li></ul>Job Type: Full-timeSalary: $19.00 - $24.00 per hourBenefits:<ul><li>Paid time off</li></ul>Schedule:<ul><li>8 hour shift</li></ul>Experience:<ul><li>IT support: 2 years (Preferred)</li><li>Windows: 2 years (Preferred)</li></ul>Work Location: One locationJob Type: Full-timePay: $19.00 - $24.00 per hourBenefits:<ul><li>Health savings account</li><li>Paid time off</li></ul>Work Location: In person

Desktop Support Technician

Proterial

<div>Function
IT
<h1 class="jobSectionHeader">Our Company
</h1>We&rsquo;re Hitachi Vantara, the data foundation trusted by the world&rsquo;s innovators. Our resilient, high-performance data infrastructure means that customers &ndash; from banks to theme parks &ndash; can focus on achieving the incredible with data.
If you&rsquo;ve seen the Las Vegas Sphere, you&rsquo;ve seen just one example of how we empower businesses to automate, optimize, innovate &ndash; and wow their customers. Right now, we&rsquo;re laying the foundation for our next wave of growth. We&rsquo;re looking for people who love being part of a diverse, global team &ndash; and who get excited about making a real-world impact with data.
<h1 class="jobSectionHeader">Job description
</h1>We&rsquo;re Hitachi Vantara, the data foundation trusted by the world&rsquo;s innovators. Our resilient, high-performance data infrastructure means that customers &ndash; from banks to theme parks &not;&ndash; can focus on achieving the incredible with data. 
If you&rsquo;ve seen the Las Vegas Sphere, you&rsquo;ve seen just one example of how we empower businesses to automate, optimize, innovate &ndash; and wow their customers. Right now, we&rsquo;re laying the foundation for our next wave of growth. We&rsquo;re looking for people who love being part of a diverse, global team &ndash; and who get excited about making a real-world impact with data.
The Team
The IT Desktop Support Engineer provides high-quality onsite and remote technical support for end users across Windows and Apple environments. This role is responsible for diagnosing and resolving complex desktop issues, supporting hardware and software lifecycle activities, and ensuring a consistent, reliable end-user computing experience in a global, collaborative enterprise environment.
The Role
<ul><li>Perform onsite and remote analysis, diagnosis, and resolution of complex desktop and endpoint issues for end users.
</li><li>Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, peripherals, and related software.
</li><li>Maintain conference room readiness, ensuring AV and video conferencing systems are functional and supporting users during meetings.
</li><li>Troubleshoot technical issues and coordinate with IT/facilities to keep meeting spaces reliable and up to standard.
</li><li>Assess workstation performance and implement hardware upgrades (e.g., memory, storage) as required.
</li><li>Collaborate closely with Network technicians, Server administrators, and other IT teams to ensure efficient operation of the desktop computing environment.
</li><li>Receive and respond to support requests via walk-ins, phone, chat, email, and service desk tickets.
</li><li>Work assigned incidents, requests, and IMAC (Install, Move, Add, Change) tasks through the service desk.
</li><li>Support new hire onboarding and equipment provisioning requests submitted through the service desk.
</li><li>Deploy and manage software using, Microsoft Intune, and JAMF Self Service. (some experience)
</li><li>Support Microsoft Autopilot, White Glove deployments, and modern device provisioning workflows. (can be learned)
</li><li>Provide remote support using approved remote access tools.
</li><li>Assist in creating, maintaining, and enforcing desktop support procedures, documentation, and operational metrics.
</li><li>Accurately document hardware and software installations, failures, repairs, and removals. (must)
</li><li>Interface with third-party vendors and support partners for escalations, repairs, and equipment procurement. (this can be learned)
</li><li>Support and assist with corporate meetings and townhalls, ensuring end-user technology readiness
</li></ul>What You&rsquo;ll Bring (Requirements)
<ul><li>2+ years of IT Desktop Support
</li><li>Bachelors or Associates Degree in IT/Computer Science Related Field
</li><li>Experience working in remote access, computer support, remote technical support, Apple Mac OS, Windows Computers, Active Directory, Microsoft Azure and Intune, Video Conferencing Support, Jamf Pro, IT Troubleshooting, and ServiceNow Platform.
</li><li>Preferred Certifications in Microsoft Certified Desktop Support Technician &ndash; Microsoft and/or CompRIT A+ Certification &ndash; Computing Technology Industry Associate (CompTIA)
</li></ul>#LI-GG1
<h1 class="jobSectionHeader">About us
</h1>We&rsquo;re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
<h1 class="jobSectionHeader">Fostering innovation through diverse perspectives
</h1>Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
<h1 class="jobSectionHeader">How we look after you
</h1>We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We&rsquo;re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We&rsquo;re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you&rsquo;ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We&rsquo;re proud to say we&rsquo;re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.</div>

IT Support Technician AMER Desktop Operations

Wintrust Financial Corporation

<div>Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol &ldquo;WTFC.&rdquo;
Why join us?<ul><li>
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe &amp; Mail (past 6 years)</li><li>
Competitive pay and discretionary or incentive bonus eligible</li><li>
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few</li><li>
Promote from within culture</li></ul>
Why join this team?
<ul><li>This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business</li><li>
We hold ourselves accountable to high standards, share wins, operate ethically, and have fun</li></ul>
Position Overview
The Endpoint Technician provides a single point of contact for end-users to receive support and maintenance within the organization&rsquo;s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, configuring and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.
What You&rsquo;ll Do<ul><li>
Manages service request queue and resolves daily hardware and software service and support requests. Adheres to established service level agreements. Thoroughly documents work performed in ticketing system.</li></ul><ul><li>
Installs, configures, troubleshoots, and repairs Windows or Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices.</li><li>
Follows process documentation and checklists to ensure standardization of work. Proactively recommends documentation changes if necessary.</li><li>
Install, manage and troubleshoot Microsoft and Apple desktop OS systems, as well as, Android and iOS mobile platforms.</li><li>
Completes project tasks as assigned. Meets project dates. Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects.</li><li>
Wintech Express - Deploy, troubleshoot and resolve any end user hardware and application issues during Wintech Express hours.</li><li>
Position will require travel to support Wintrust Corporate or satellite campuses (e.g. 9700, 9701, 9801, FIRST Northbrook, Tricom and 231 LaSalle) and other locations (e.g. banking, mortgage, WAF, WSF, etc.) with some air travel (Domestic/International).</li></ul>
Qualifications<ul><li>
1-3 years of Desktop Support, Field Support or related work experience</li><li>
Solid experience working in an Active Directory environment including Local and Group Policy and have working proficiency of Forests, Domains, and Trusts</li><li>
Deployment and Troubleshooting experience diagnosing, repairing, maintaining, configuring and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance</li><li>
Some Citrix knowledge</li><li>
Exceptional communication and customer service skills</li></ul>
Benefits
Medical Insurance &bull; Dental &bull; Vision &bull; Life insurance &bull; Accidental death and dismemberment &bull; Short-term and long-term Disability Insurance &bull; Parental Leave &bull; Employee Assistance Program (EAP) &bull; Traditional and Roth 401(k) with company match &bull; Flexible Spending Account (FSA) &bull; Employee Stock Purchase Plan at 5% discount &bull; Critical Illness Insurance &bull; Accident Insurance &bull; Transportation and Commuting Benefits &bull; Banking Benefits &bull; Pet Insurance
Compensation
The estimated salary range for this role is $50,000.00 - $80,000.00, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate&rsquo;s qualifications, skills and experience.
#LI-Hybrid
#LI-JB1
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.</div>

Desktop Technician

Ceenex Global LLC

Role OverviewThe L1 Desktop Support Engineer provides first-level technical support to end users by diagnosing and resolving hardware, software, and network issues. This role acts as the initial point of contact for IT-related concerns and ensures smooth day-to-day operations.Key Responsibilities<ul><li>Provide first-line support for desktops, laptops, printers, and peripheral devices</li><li>Respond to IT support tickets, calls, and emails in a timely manner</li><li>Install, configure, and troubleshoot:</li><li>Operating systems (Windows, macOS basic support)</li><li>Office applications (MS Office, Outlook, Teams, etc.)</li><li>Diagnose and resolve hardware and software issues</li><li>Assist with user account management (password resets, access issues, Active Directory basics)</li><li>Support network connectivity issues (LAN/Wi-Fi, VPN basic troubleshooting)</li><li>Set up and configure new systems for employees</li><li>Maintain IT asset inventory and documentation</li><li>Escalate complex issues to L2/L3 teams when necessary</li></ul>Required Skills<ul><li>Basic knowledge of:</li><li>Windows OS (Windows 10/11)</li><li>Microsoft Office Suite</li><li>Networking fundamentals (IP, DNS, DHCP)</li><li>Familiarity with ticketing tools (e.g., ServiceNow, Jira, Freshservice)</li><li>Understanding of Active Directory (basic user management)</li><li>Good troubleshooting and problem-solving skills</li><li>Strong communication and customer service skills</li></ul>Preferred Skills (Nice to Have)<ul><li>Basic knowledge of:</li><li>macOS or Linux</li><li>Remote desktop tools</li><li>Antivirus and endpoint security tools</li><li>IT certifications such as:</li><li>CompTIA A+</li><li>ITIL Foundation</li></ul>Experience<ul><li>0&ndash;2 years of experience in IT support / helpdesk / desktop support</li><li>Freshers with relevant training or certifications can also apply</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience)</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

L1 Desktop Support Engineer

Transamerica

<div>Job Family
IT - General<div>
About Us</div><div> 
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.</div><div><div> 
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment &mdash; one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.</div><div> 
</div><div>Who We Are</div><div><div> 
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.</div><div>
Today, we&rsquo;re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what&rsquo;s important to them.</div><div>
We&rsquo;re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good &mdash; for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.</div></div><div>
What We Do</div><div><div> 
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings &amp; Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.</div><div> 
Transamerica employs nearly 7,000 people. It&rsquo;s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.</div></div></div>
Job Description Summary
This position will be part of the ET Digital Workplace Services function, responsible for managing strategic technical and operational partnerships with 3rd party organizations who will supply various operational functions to AEGON. The role of Sr IT Desktop Strategist will work to identify opportunities to improve service performance.
Job Description
<div>Responsibilities:</div><div><ul><li>
Responsible for maintaining Enterprise Technology&rsquo;s Desktop Technology Strategy, ensuring that corresponding strategic goals are planned, advanced and achieved, and that they deliver business value.</li><li>
Provides direction for the vendor desktop strategy to ensure those technologies are cohesive and in sync</li><li>
Provide hands on technology expertise to current desktop systems</li><li>
Strengthens alignment by participating in in strategic and operational planning activities involving GTS service owners and top technical staff.</li><li>
Provides consulting on operational processes to maintain strategic alignment and minimize customer impact.</li><li>
Provides consulting for architecture team in reviewing strategic technologies and solution design.</li><li>
Constantly engage in challenging the status-quo and bringing in more value to the organization through in-house/external technology solutions</li><li>
Conducts research for IT projects that are strategic in nature.</li><li>
Assess various technologies, products, and services related to the management of performance-based information</li></ul><div>
Qualifications:</div><div><ul><li>
 Bachelor&rsquo;s degree in Information Systems, Computer Science or technically related field, or an equivalent combination of education and experience may be considered.</li><li>
Minimum of 5+ years demonstrated related experience.</li><li>
Strong written and verbal communication skills enabling effective articulation of strategy</li><li>
Breadth of knowledge across majority of technology disciplines including web, database, data center, network, and workforce computing technologies</li><li>
Deep understanding of modern endpoint management ecosystems, including SCCM, Intune, and automated application delivery frameworks, with the ability to drive modernization and standardization across a global environment.</li><li>
Proven understanding of cloud technologies available</li><li>
Experience modernizing legacy code and automations with SQL databases, Visual Studio, and GitHub (branching, pull requests, CI), refactoring into maintainable, testable components.</li><li>
Experience with cloud-based virtual desktops including Azure Virtual Desktop (AVD), AWS WorkSpaces, Citrix, and Nerdio, covering deployment, scaling, image management, security, and cost optimization.</li><li>
Experience with ServiceNow (SNOW) and enterprise ITSM processes, including automated PC provisioning/build pipelines (physical and virtual), Hardware Asset Management (HAM), Software Asset Management (SAM), full asset and lifecycle management workflows, and cost/billing reconciliation.</li><li>
Strong understanding of technology architecture principles</li><li>
Ability to convert complex information into simple, explainable solutions</li><li>
Understanding of current and future business needs met by infrastructure platforms</li><li>
Possesses a strong planning orientation with integrative and strategic thinking skills</li><li>
Ability to quickly learn and apply new concepts and coach others in new technologies and strategies</li><li>
Ability to drive and achieve consensus/support from large diverse groups</li></ul>
Preferred Qualifications:<div><ul><li>
Strong written and verbal communication skills, with the ability to clearly articulate technical strategy</li><li>
Broad knowledge across key technology disciplines, including web, database, data centre, network, and workforce computing technologies</li><li>
Deep expertise in modern endpoint management ecosystems such as SCCM, Intune, and automated application delivery frameworks, with the ability to drive global standardisation and modernisation</li><li>
Strong understanding of cloud technologies and the major vendors providing cloud services</li><li>
Experience modernising legacy code and automations using SQL, Visual Studio, and GitHub (branching, pull requests, CI), creating maintainable and testable solutions</li><li>
Hands‑on experience with cloud‑based virtual desktop platforms, including Azure Virtual Desktop (AVD), AWS WorkSpaces, Citrix, and Nerdio, across deployment, scaling, image management, security, and cost optimisation</li><li>
Experience using ServiceNow (SNOW) and ITSM processes, including automated PC provisioning pipelines, Hardware and Software Asset Management, full asset lifecycle workflows, and cost/billing reconciliation</li></ul></div><div>
Working Conditions:<ul><li>
Hybrid Work Environment (Tuesdays, Wednesdays, Thursdays)</li><li>
Work Travel less than 10%</li></ul><div><div><div>
Compensation:
The Salary for this position generally ranges between $105,000 - $120,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company&rsquo;s discretion.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 
This is a hybrid position requiring three days in office per week in one of our hub locations (Philadelphia, PA; Cedar Rapids, IA; Denver, CO). Relocation assistance will not be provided for this position.</div></div></div></div></div></div>
What We Offer 
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 
Compensation Benefits<ul><li>
Competitive Pay</li><li>
Bonus for Eligible Employees</li></ul> 
Benefits Package<ul><li>
Pension Plan</li><li>
401k Match</li><li>
Employee Stock Purchase Plan</li><li>
Tuition Reimbursement</li><li>
Disability Insurance</li><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Employee Discounts</li><li>
Career Training &amp; Development Opportunities</li></ul> 
Health and Work/Life Balance Benefits<ul><li>
Paid Time Off starting at 160 hours annually for employees in their first year of service.</li><li>
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).</li><li>
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars</li><li>
Parental Leave &ndash; fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.</li><li>
Adoption Assistance</li><li>
Employee Assistance Program</li><li>
Back-Up Care Program</li><li>
PTO for Volunteer Hours</li><li>
Employee Matching Gifts Program</li><li>
Employee Resource Groups</li><li>
Inclusion and Diversity Programs</li><li>
Employee Recognition Program</li><li>
Referral Bonus Programs</li></ul> 
Inclusion &amp; Diversity 
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We&rsquo;re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. 
Giving Back 
We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work. 
Transamerica&rsquo;s Parent Company 
Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.<ul><li>As of December 31, 2023</li></ul></div>

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