it desktop support technician

AmTrust Financial

<div>Overview:
<div>
AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.</div>
Responsibilities:
<div>
The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust&rsquo;s corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.</div><br>
<div></div><ul><li>
Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.</li><li>
Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.</li><li>
Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.</li><li>
Follow up with customers to ensure their technology needs are being met and issues are resolved.</li><li>
Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.</li><li>
Provide desktop/laptop break/fix/maintenance support</li><li>
Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)</li><li>
Document incidents, problems and requests in the company ticketing system (ServiceNow).</li><li>
Ensures detailed work notes are documented with every ServiceNow ticket.</li><li>
Escalate critical incidents to Management as needed.</li><li>
Perform regular stock room audits to assist the IT Asset Management team</li><li>
Day-to-day-operational activities associated with shipping and receiving of IT hardware.</li><li>
Work independently while simultaneously being a collaborative team member striving for team success.</li><li>
Follow standard operating procedures around process and documentation.</li><li>
Minimal travel required.</li><li>
Keeps current with market trends and demands.</li><li>
Performs other functionally related duties as assigned.</li><li>
May be required to work overtime as assigned.</li></ul>
Qualifications:
<div>
Required:</div><ul><li>
Associates degree: proven industry experience will be acceptable in lieu of degree</li><li>
2-3 years of experience in IT Desktop Support with a focus on end user facing services</li><li>
A+ Certification highly desirable</li><li>
Experience with Windows 10</li><li>
Knowledgeable in Microsoft Office Applications</li><li>
Working knowledge with Help Desk ticketing systems such as ServiceNow</li></ul><div><br>
Preferred:</div><ul><li>
Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber</li><li>
Troubleshoot and installation of Laptops/PC, printers, and copiers</li><li>
Experience working with Active Directory</li><li>
Basic Networking (TCP/IP)</li><li>
Cisco Phones and Soft Phones</li><li>
Microsoft MCP (Microsoft Certifications)</li></ul><div></div><div><br>
#LI-EF1</div><div>
#ONSITE</div><div>
#AMTRUST</div>
What We Offer:
<div>
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical &amp; Dental Plans, Life Insurance, including eligible spouses &amp; children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.</div><div></div><div><br>
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.</div><div></div><div><br>
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.</div></div>

Desktop Support Technician I

Ovation Workplace services

<div><p>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul><p>
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.</p>
<ul><li>
Provide first/second level contact and problem resolution for customer issues.<br>
b)Work with Third Party Vendors to remediate complex AV issues as needed.<br>
c)Provide timely communication on issue status and resolution.<br>
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul></div>

Desktop Support Technician

Axiom Technologies

<div><p><b>Axiom Technologies</b> is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.</p>
<p>We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications Required:</b></h2>
<p>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).<br>
1+ year of experience in a desktop support, helpdesk, or IT technician role.<br>
Strong knowledge of Windows OS, Office 365, and basic networking concepts.<br>
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.<br>
Excellent communication and interpersonal skills.<br>
Strong troubleshooting and problem-solving abilities.</p>
<h2 class="jobSectionHeader"><b>Preferred:</b></h2>
<p>Experience with macOS or Linux environments.<br>
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.<br>
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).</p><br>
<h2 class="jobSectionHeader"><br>
<b>Working Conditions:</b></h2>
<p>On-site support may be required.<br>
Occasional lifting of equipment (up to 25 lbs).<br>
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.</p>
<p><b>What next?</b></p>
<p>If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</p></div><p></p>

IT Desktop Support

EXCIS COMPLIANCE LIMITED

<p>We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.</p>
<p><b>Key Responsibilities:</b></p>
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
<p><b>Technical Skills &amp; Experience:</b></p>
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
<p><b>Soft Skills &amp; Certifications:</b></p>
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
<p><b>Physical Requirements:</b></p>
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2) - EUC & DC

Southwest Autism Research & Resource Center

<div><div><b>IT</b><b> Desktop Support Specialist</b></div>
<div>On-site</div>
<div>Phoenix, AZ</div>
<div></div><div>The Desktop Support Specialist plays a key role in maintaining a high-performing, secure, and user-friendly technology environment across the organization. This position is responsible for providing rapid, customer-focused technical assistance while proactively identifying opportunities to reduce IT-related issues and improve overall efficiency. The role requires a strong blend of technical expertise, problem-solving ability, and exceptional interpersonal communication to ensure seamless technology operations and positive user experiences.</div>
<div></div><div><b>Your Role at SARRC</b><br>
<b>
</b><br>
<b>Technical Support &amp; Troubleshooting Skills</b></div>
<div><ul><li><p><b>Operating Systems Proficiency:</b> Demonstrated ability to install, configure, troubleshoot, and maintain Windows (10/11) environments.</p>
</li><li><p><b>Hardware and Peripherals Management:</b> Skill in diagnosing, repairing, and replacing internal and external computer hardware (e.g., desktops, laptops, printers, monitors, networking gear).</p>
</li><li><p><b>Network Fundamentals:</b> Competency in troubleshooting network connectivity issues (TCP/IP, DNS, Wi-Fi, VPN access) and understanding basic network protocols.</p>
</li><li><p><b>Application Support:</b> Proven ability to support and troubleshoot Microsoft 365/Office 365 suite (Outlook, Word, Excel, Teams), EMR/Clinical software, and other line-of-business applications.</p>
</li><li><p><b>Security &amp; Compliance:</b> Experience implementing and maintaining security best practices on end-user devices, including anti-virus management, patch management, and understanding HIPAA/data privacy protocols.</p>
</li></ul></div><div><b>Customer Service &amp; Communication Skills</b></div>
<div><ul><li><p><b>Clear, Patient Communication:</b> Excellent verbal and written communication skills to clearly explain technical issues and solutions to non-technical staff.</p>
</li><li><p><b>Ticket Management:</b> Skill in utilizing a<b> </b>ticketing system to accurately log, prioritize, track, and resolve IT support requests.</p>
</li><li><p><b>Problem-Solving:</b> Proven ability to independently analyze complex technical problems, develop effective solutions, and document the resolution for future reference.</p>
</li><li><p><b>Training &amp; Documentation:</b> Ability to create clear, concise technical documentation and conduct one-on-one or small group training for incoming staff members.<br>
</p></li></ul></div><div><b>Required Qualifications</b></div>
<div><ul><li>Associates Degree from an accredited college or technical institution.</li>
<li>Minimum of 2 years IT experience.</li>
<li>Experience working with Windows 10 and Microsoft 365.</li>
</ul><div><b>Preferred Qualifications</b></div>
<div><ul><li>CompTIA A+ certification preferred.</li>
<li>Salesforce knowledge preferred.</li>
<li>Experience within a medically related organization.</li>
</ul></div></div><div><b>Salary</b></div>
<div>Starting at $22/hr</div>
<div></div><div><b>Hours &amp; Location</b></div>
<div>Full-time, Monday - Friday</div>
<div>Will spend time on a rotational basis working from our sites (Phoenix, Tempe, Scottsdale, Mesa) to ensure full team support.</div>
<div></div><div><b>Robust Benefits Package</b></div>
<ul><li>8 paid holidays per year</li>
<li>Up to 16 days per year Paid Time off</li>
<li>Medical, Dental and Vision Insurance (majority of coverage paid for by SARRC)</li>
<li>Professional development annual benefit of $1000</li>
<li>401(k) with 50% company match up to 6%</li>
</ul>
<div></div><div><b>Our Story</b></div>
<div>Established in 1997 by two mothers of children with autism and their developmental pediatrician, SARRC is an internationally recognized nonprofit with a mission to advance research and provide a lifetime of support for individuals with autism and their families. As the state of Arizona&rsquo;s largest nonprofit serving the autism community, SARRC conducts innovative research, provides evidence-based practices, disseminates effective training, and builds inclusive communities.</div></div>

IT Desktop Support Specialist

Team Computers

<p> <strong>Job Summary:</strong> </p> <p>We are looking for a skilled End User Support Engineer to provide technical support to users</p> <p>across the organization. The role includes installation, configuration, and troubleshooting of</p> <p>hardware, software, and network-related issues while ensuring minimal disruption to</p> <p>business operations..</p> <p> </p> <p> <strong>Key Responsibilities:</strong> </p> <p>  Provide on-site and remote support for desktops, laptops, printers, and peripherals.</p> <p>  Troubleshoot operating system and application-related issues (Windows, MS Office,</p> <p>email, etc.).</p> <p>  Install, configure, and upgrade end-user hardware and software as per IT policies.</p> <p>  Manage user accounts, access rights, and group policies in Active Directory.</p> <p>  Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.</p> <p>  Coordinate with vendors for hardware repairs or replacements.</p> <p>  Log incidents and service requests accurately in the ITSM tool and follow through to</p> <p>resolution.</p> <p>  Assist with onboarding/offboarding activities (device setup, profile configurations).</p> <p>  Participate in IT asset inventory, audits, and compliance reporting.</p> <p>  Maintain documentation, FAQs, and user guides for common issues.</p> <br> <p> <strong>Required Skills and Experience:</strong> </p> <p>  1.5+ years of experience in IT end-user support or desktop support.</p> <p>  Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.</p> <p>  Experience with Active Directory, Outlook/Exchange, and remote support tools.</p> <p>  Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).</p> <p>  Understanding of IT security, endpoint protection, and patching.</p>

Field/Desktop Support Engineer

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Desktop Support Technician I

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Deskside Support Technician (L2) - EUC & DC

IT Desktop Support Specialist

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