it desktop support technician

Allied Digital Services, LLC

*JOB DESCRIPTIONThe position of IT Deskside Support Technician (Level 2) performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at Customer locations and remote support for home office users.The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision using the Customer defined practices and policies in selecting methods and techniques for obtaining solutions. The candidate may also act as a liaison between customers, departments, and within the organization to lead problem resolution.Any incumbent in this position is expected to perform all the duties of this job description at a minimum level of satisfaction as determined by this position's ADSL managers and/or the ADSL client(s) this position may be assigned to support. If the incumbent is given a separate job description or a different protocol/guideline or expectation by an ADSL client, the incumbent will immediately notify this position&rsquo;s immediate manager at ADSL so that the ADSL manager can ensure the ADSL and client job descriptions are compatible and aligned. The incumbent in this position understands that the &quot;at will&quot; employment relationship which ADSL has with all of its employees also applies to the assignment of the incumbent to an ADSL client. Therefore, the incumbent understands that an ADSL client may end the incumbent's assignment with the client at any time and at the ADSL client's sole discretion. In such cases, ADSL's continued employment of the incumbent in this position will be evaluated on a case-by-case basis and be further subject to ADSL's business needs and the terms of the &quot;at-will&quot; relationship which ADSL has with all of its employees.Workshift for the position is: Monday through Friday - Local business hours &ndash; 8:00 am to 5:00 pmEssential duties for the position include, but are not limited to the following:&middot; Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.&middot; Troubleshoot, diagnose and resolve the tickets (Hard IMAC and break fix) that needs onsite intervention.&middot; Coordinate with higher level remote support teams and Supplier&rsquo;s Service Desk teams for ticket resolution.&middot; Utilize Known Error Database (KEDB) to perform onsite support tasks.&middot; Resolve incidents at end-users&rsquo; desks when resolution cannot be achieved by remote support.&middot; Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service with OEM.&middot; Provide Smart hands and feet support for audio / video conferencing devices in alignment with the operating model.&middot; Plan, schedule and fulfil all IMAC (Install, Move, Add, Change) requests according to defined processes, approvals.&middot; Request, coordinate and facilitate visits when required for IMAC in alignment with the operating model.&middot; Follow the Customer&rsquo;s requirements and procedures for escorting vendors and guests during facilitation of visits.&middot; Update CMDB records during the IMAC process where appropriate to make sure that added/removed devices and spare parts are reflected properly in the Customer system(s).&middot; Manage use of any manufacturer warranty and technical support to limit repair cost and facilitate incident resolution.&middot; Install and test replacement parts for supported non-warranty devices.&middot; Schedule supported device installation, Software and Hardware activity with End User at their convenience to minimize disruption.&middot; Coordinate physical move of end user devices within same office (performing physical move of end user devices outside of the office is out of scope).&middot; Manage any end-user Service Requests (e.g., desktop, mobile) which require local interaction at the supported sites.&middot; Desk side assistance for IT devices (laptop, desktop, and mobiles).&middot; Provide loaner device to authorized Customer end users in case of break-fix to continue end users work, utilizing Customer provided List of Authorized Users&middot; Perform soft IMAC, Image loading where this cannot be executed remotely using Customer provided tools.&middot; Inform Customer end user on expected resolution time on for active Incidents in assigned incident queue.&middot; Provide onsite depot support for receiving, shipping, packing, update AMDB / CMDB, apply asset tag, imaging, staging, storing the devices and spare parts at Customer provided facilities.&middot; Keep device levels (pool), installation of pool devices with standard image, personalizing of exchange device, coordination of OEM according Customer requirements.&middot; Consult with Customer prior to and during ordering of new devices.&middot; Provide smart hands support for onsite UPS, Server and Networking devices with remote support supervision.&middot; Rack and stack of Server and Networking equipment using proper tools and server lift&middot; Deskside support services and other duties as required.*JOB REQUIREMENTS/QUALIFICATIONSExperience:&middot; Requires 3 to 5+ years of related work experience&middot; Sound knowledge of imaging tools (Intune, SCCM, MDT, PXE)&middot; Sound knowledge of hardware troubleshooting, data backup and recovery tools&middot; Installing, upgrading, migrating and deploying Windows 10/11 in large enterprise environments&middot; Configuring hardware, software, network connectivity, active directory, mobile devicesCertifications: A+ Certification a plusJob Type: Full-timePay: $25.00 per hourWork Location: In person

IT Desktop Support Services Technician (Level 2) - Lodi, CA

Ulster University Qatar

Purpose StatementThe Desktop Support Technician is responsible for providing day-to-day professional desktop support to students, lectures and other non-academic staff at Doha British School Ain Khaled Campus.Duties and Responsibilities&middot; Assist in the planning and implementation of IT projects and initiatives&middot; Install, configure and maintain all academic software applications&middot; Set up and maintain user accounts and permissions&middot; Maintain accurate documentation of IT assets, configurations, and procedures&middot; Collaborate with other IT staff to ensure smooth operation of IT systems&middot; Stay up-to-date with new technologies and trends in the IT field&middot; Troubleshoot and perform routine hardware/software testing, configuration and installations.&middot; Identity user training needs and develop and deliver desktop-related training.&middot; Perform routine maintenance related to all hardware and software in the school.&middot; Resolve PC (desktop/laptop), server, network and software problems with timely resolutions&middot; Provide user support to the I.P. telephone system.&middot; Package, test, deploy and update software.&middot; Create and maintain desktop images.&middot; Perform routine network and PC installations, troubleshoot, maintain and resolve any IT related problems&middot; Provide support for devices such as printers, projectors, interactive whiteboards, audio/visual and access control devicesRequired Skills&middot; Strong customer service and problem solving skills, including the ability to provide diligent, prompt and courteous responses to users&rsquo; and questions and technical issues.&middot; Administration knowledge of Windows Server and desktop operating systems (Windows &amp; MAC).&middot; PC hardware configuration including peripherals.&middot; Thorough knowledge of Microsoft Office 365 including Teams&middot; Knowledge of Google Workspace.&middot; Knowledge of devices such as smart boards, tablets, mobiles (both Android and iOS).&middot; Knowledge of Citrix Xen Server, Xen App/Desktop and VMWare would be an advantage.PERSONAL ATTRIBUTES&middot; Ability to follow instructions.&middot; Prioritization and scheduling of assigned tasks and duties.&middot; Flexible and adaptable.&middot; Energetic and enthusiastic.QUALIFICATIONS&middot; Bachelor&rsquo;s Degree in Computing or an IT related field.&middot; A+ or MCSE certification or equivalent would be preferred.&middot; Minimum two years&rsquo; experience in similar role is required. (More than two years would be preferred).&middot; Experience of working in an educational environment (e.g. school, college or university) would be preferred.Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Desktop Support: 2 years (Required)</li><li>Educational environment (School, College or University): 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>CCNE or MCSE (Preferred)</li></ul>Job Type: Full-timeEducation:<ul><li>Primary (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Desktop Support Technician (Doha British School Ain Khaled)

Excis Compliance

<div>
 
 WE&rsquo;RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY!
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration.
 
 
 We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware,
 
 
 software, and IT assets across multiple locations. Join us for a rewarding career in a
 
 
 supportive, family-like environment where you&rsquo;ll look forward to coming to work every
 
 
 day.
 
 
 ∙Client in 190+ countries
 
 
 ∙6000+ Engineers
 
 
 ∙200+ Enterprise Clients
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual
 
 
 achievements fuel team success. From solving complex IT challenges to celebrating
 
 
 wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver first and second-level technical support and resolve customer issues effectively.
 </li>
 <li>
 Maintain clear communication regarding issue status and resolution timelines.
 </li>
 <li>
 Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
 </li>
 <li>
 Maintain accurate ticket updates for all reported incidents.
 </li>
 <li>
 Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
 </li>
 <li>
 Provide basic support for Mac OS and Apple PC users.
 </li>
 <li>
 Install, upgrade, and troubleshoot printers and general computer hardware.
 </li>
 <li>
 Conduct routine preventative maintenance on computers, laptops, and printers.
 </li>
 <li>
 Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
 </li>
 <li>
 Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
 </li>
 <li>
 Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
 </li>
 <li>
 Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or a related field, or an equivalent combination of education and experience.
 </li>
 <li>
 Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
 </li>
 <li>
 Minimum of 18 months of hands-on IT experience in a support or technical role.
 
 
 </li>
 </ul>
 
 Proficient In
 
 
 
 <ul>
 <li>
 Windows 7&ndash;10 operating systems
 </li>
 <li>
 Microsoft Active Directory and Group Policy Objects (GPOs)
 </li>
 <li>
 Microsoft Office 365
 </li>
 <li>
 PC hardware installation, troubleshooting, and repair
 </li>
 <li>
 Enterprise antivirus solutions
 </li>
 <li>
 Helpdesk ticketing systems
 
 
 </li>
 </ul>
 
 Experience with:
 
 
 
 <ul>
 <li>
 Mobile device management (iOS and Android)
 </li>
 <li>
 Enterprise encryption solutions
 </li>
 <li>
 Windows PC/laptop management via Active Directory
 </li>
 <li>
 Strong analytical and troubleshooting skills with a problem-solving mindset.
 </li>
 <li>
 Proven ability to multitask, set priorities effectively, and meet SLAs.
 </li>
 <li>
 Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
 </li>
 <li>
 Adaptable and flexible in a fast-paced, dynamic work environment.
 </li>
 <li>
 Willing to work off-hours or weekends when required for projects or emergency support.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your
 
 
 technical expertise directly enhances user satisfaction and operational success. We
 
 
 offer a supportive environment that encourages professional growth, continuous
 
 
 learning, and collaboration across diverse technologies. Enjoy competitive
 
 
 compensation and the chance to contribute to a global IT leader who values innovation
 
 
 and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in
 
 
 Istanbul, Turkey and be at the forefront of IT support excellence!
</div>

L1 Desktop Support Engineer TR

VIA University College

<div>
 
 WE&rsquo;RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY!
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration.
 
 We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware,
 
 software, and IT assets across multiple locations. Join us for a rewarding career in a
 
 supportive, family-like environment where you&rsquo;ll look forward to coming to work every
 
 day.
 
 
 ∙Client in 190+ countries
 
 ∙6000+ Engineers
 
 ∙200+ Enterprise Clients
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual
 
 achievements fuel team success. From solving complex IT challenges to celebrating
 
 wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Deliver first and second-level technical support and resolve customer issues effectively.
 
 </li>
 <li>
 Maintain clear communication regarding issue status and resolution timelines.
 
 </li>
 <li>
 Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
 
 </li>
 <li>
 Maintain accurate ticket updates for all reported incidents.
 
 </li>
 <li>
 Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
 
 </li>
 <li>
 Provide basic support for Mac OS and Apple PC users.
 
 </li>
 <li>
 Install, upgrade, and troubleshoot printers and general computer hardware.
 
 </li>
 <li>
 Conduct routine preventative maintenance on computers, laptops, and printers.
 
 </li>
 <li>
 Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
 
 </li>
 <li>
 Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
 
 </li>
 <li>
 Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
 
 </li>
 <li>
 Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
 
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <li>
 
 Bachelor&rsquo;s degree in Computer Science or a related field, or an equivalent combination of education and experience.
 
 
 </li>
 <li>
 
 Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
 
 
 </li>
 <li>
 
 Minimum of 18 months of hands-on IT experience in a support or technical role.
 
 
 
 Proficient in:
 
 
 
 <ul>
 <li>
 
 Windows 7&ndash;10 operating systems
 
 
 </li>
 <li>
 
 Microsoft Active Directory and Group Policy Objects (GPOs)
 
 
 </li>
 <li>
 
 Microsoft Office 365
 
 
 </li>
 <li>
 
 PC hardware installation, troubleshooting, and repair
 
 
 </li>
 <li>
 
 Enterprise antivirus solutions
 
 
 </li>
 <li>
 
 Helpdesk ticketing systems
 
 
 
 Experience with:
 
 
 
 </li>
 <li>
 
 Mobile device management (iOS and Android)
 
 
 </li>
 <li>
 
 Enterprise encryption solutions
 
 
 </li>
 <li>
 
 Windows PC/laptop management via Active Directory
 
 
 </li>
 <li>
 
 Strong analytical and troubleshooting skills with a problem-solving mindset.
 
 
 </li>
 <li>
 
 Proven ability to multitask, set priorities effectively, and meet SLAs.
 
 
 </li>
 <li>
 
 Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
 
 
 </li>
 <li>
 
 Adaptable and flexible in a fast-paced, dynamic work environment.
 
 
 </li>
 <li>
 
 Willing to work off-hours or weekends when required for projects or emergency support.
 
 
 </li>
 </ul>
 
 
 
 </li>
 Benefits
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your
 
 technical expertise directly enhances user satisfaction and operational success. We
 
 offer a supportive environment that encourages professional growth, continuous
 
 learning, and collaboration across diverse technologies. Enjoy competitive
 
 compensation and the chance to contribute to a global IT leader who values innovation
 
 and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in
 
 Istanbul, Turkey and be at the forefront of IT support excellence!
 
 
 
</div>

Team Computers

Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.. Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience: 1.5+ years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.

Field/Desktop Support Engineer

Iron Systems

<div> Job Description: 2-5 years of Experience Scope of Work: 
<ul> <li> Maintain daily IT operations in customer-owned locations to serve users' IT needs. </li> <li> Provide hands &amp; feet support for servers or networking activities as required at the specified location/facilities. </li> <li> Support manufacturing-related IT equipment and applications as per SOP provided. </li> <li> Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team). </li> <li> Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) </li> <li> Installation, Move, Add, and Change (IMAC) of Customer IT Assets </li> <li> VIP support generally involves providing tailored and proactive IT support to the VIP target and ensuring they feel comfortable with the audio-visual equipment and peripherals being used. </li> <li> Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications) </li> <li> Management of non-PC IT equipment maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer. </li> <li> Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy &amp; procedures. </li> <li> Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed. </li> <li> Mobile Phone Support Triage, asset management, configuration, and support as required. </li> <li> Support for special events (Internal and External), recurring meetings, or after hours will be required on a T&amp;M chargeable basis. </li> <li> Be responsible for H&amp;E aspects, collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams. </li> <li> The ability to speak English and the local language (basic). </li> </ul>
 Key Responsibilities: 
<ul> <li> Responds to and diagnoses complex hardware, software, and network incidents under general supervision. </li> <li> Prioritize and resolve customer and other team issues as soon as possible. </li> <li> Ensure that incidents and requests are handled according to customer priority metrics. </li> <li> As needed, escalate tickets. </li> <li> Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values. </li> </ul>
 </div>

Desktop Engineer L1

Halliburton

<div>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.
Under strict supervision, performs configuration, installation and/or repairs of PC hardware and peripherals according to established procedures. Contacts end user to define data migration requirements and perform the data migration, if required. Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed. Adheres to and enforces facility security measures, company safety standards and software licensing procedures. Assists in setting up PC's and related peripherals for special requests. Lends guidance to desktop support teams on hardware related issues. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. 
Qualifications:<ul><li>
Bachelor's degree in Computer Engineer, Information Systems, Technology or similar</li><li>
Two years of experience in hardware and software configuration, computer equipment repair, network configuration and use, structured cabling</li><li>
Knowledge of Office 365 platforms (Power Platforms)</li><li>
Advanced english level is required</li></ul>
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. 
Location
, [[city]], Buenos Aires, , Argentina 
Job Details
Requisition Number: 202967 
Experience Level: 
Job Family: Information Technology 
Product Service Line: Information Technology 
Full Time / Part Time: Full Time
Additional Locations for this position: 
Compensation Information 
Compensation is competitive and commensurate with experience.</div>

I306-ESG-IT Desktop Tech, II

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