it field technician

ASSYST, Inc.

<div>ASSYST is seeking an IT Field Support Technician to support our client in Temple Hills, Maryland (Onsite role)

This role provides essential technical assistance and support related to computer systems, cloud services, hardware, and network software. The ideal candidate will serve as the primary point of contact for technical support, resolving hardware and software disruptions to ensure seamless end-user operations.

Please Note: This is a fully onsite role. Remote work is not permitted.

Responsibilities:
<ul>
<li>Serving as the first point of contact for IT support.</li>
<li>Installing, configuring, and maintaining software and hardware components of computer and network systems.</li>
<li>Diagnosing and troubleshooting software and hardware issues.</li>
<li>Repairing and replacing damaged computer and network components.</li>
<li>Ensuring the security of clients and server computers by installing and upgrading antivirus and firewall software.</li>
<li>Supporting people whenever they encounter challenges with computers and network devices.</li>
<li>Maintaining and updating technical documentation regularly.</li>
<li>Testing new hardware and software before full-scale installation.</li>
</ul>
Requirements:
<ul><li>High School degree or equivalent; an associate's degree preferred</li>
<li>General Experience as an IT Field Support Technician or Service Desk Specialist: 2 Years</li>
<li>Specialized Experience Experienced in Active Directory, Windows OS, SCCM, and ITIL Methodologies.</li>
</ul>
Skillset Required:
<ul><li>Computer Hardware Repair: 1 year (Preferred)</li>
<li>Technical support: 1 year (Preferred)</li>
<li>Software troubleshooting: 1 year (Preferred)</li>
<li>Strong customer service skills.</li></ul> 


ASSYST Benefits:

We are proud to offer a robust benefits package including medical, dental, vision, 401(k) retirement plan, disability insurance, flexible spending accounts and more in order for our employees to maintain a secure work/life balance.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law</div>

IT Field Support Technician

Infinx

<div>About Our Company: 
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. 
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work&reg;
In 2025, Infinx was certified as a Great Place to Work&reg; in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S. 
Summary Description: 
We are seeking an experienced and detail-oriented IT Field Support Technician to provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments. This position will work under the general supervision of the client's IT Operations Team Lead, Manager, and/or Director. In this role, you will need the expertise to resolve end user problems as presented from the end user through various service request channels. You will be responsible for providing support to team members to complete various daily tasks such as computer imaging as well as hardware and software deployment. As IT Operations Field Support Specialist, you will provide basic support for network equipment, phone systems, and other IT infrastructure. 
 
Daily Responsibilities<ul><li>
Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines</li><li>
Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software</li><li>
Maintain inventory levels and facilitate and track shipments of IT equipment to end users</li><li>
Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions</li><li>
Monitor and complete all support and project-related tasks and activities</li><li>
Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete</li><li>
Interact with Subject Matter Experts (SMEs) from other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues</li><li>
Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established</li><li>
Identify and work with Cyber Team support staff to rectify any noted deficiencies</li><li>
Other duties and responsibilities as requested</li></ul>
Skills and Education:<ul><li>
Associate&rsquo;s degree in Information Technology or related discipline</li><li>
2 years of hands-on experience in desktop/user support within a corporate or clinical environment</li><li>
Strong working knowledge of Windows 11, Microsoft 365, SharePoint, Intune, and endpoint management tools</li><li>
Current and valid driver's license in good standing with vehicle access or the ability to secure transportation as needed</li><li>
Proven ability to support remote users and troubleshoot VPN or remote connectivity issues</li><li>
Strong analytical, documentation, and problem-solving skills</li><li>
Ability to work independently while managing multiple concurrent support requests</li><li>
Excellent communication skills and customer-service abilities with a professional and patient demeanor</li><li>
Certifications such as CompTIA A+ or CompTIA Network+ preferred</li><li>
Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred</li></ul>
Company Benefits and Perks:<div>
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.</div><ul><li>
Access to a 401(k) Retirement Savings Plan</li><li>
Comprehensive Medical, Dental, and Vision Coverage</li><li>
Paid Time Off</li><li>
Paid Holidays</li><li>
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services</li></ul> 
If you are a dedicated and experienced IT Field Support Technician ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.
dYzCYzqLv3</div>

LifeStance Health

<div>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values<ul><li>
Belonging: We cultivate a space where everyone can show up as their authentic self.</li><li>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</li><li>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</li><li>
One Team: We realize our full potential when we work together towards our shared purpose.</li></ul>
Benefits 
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Position Summary
We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.
Compensation: $25.00 - $28.00/hour in addition to a competitive bonus plan
Duties / Responsibilities:<ul><li>
Provide first- and second-level technical support to users via phone, email, chat, and in-person</li><li>
Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems</li><li>
Configure and install workstations, laptops, printers, mobile devices, and other IT equipment</li><li>
Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems</li><li>
Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)</li><li>
Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices</li><li>
Monitor system performance and escalate issues as needed to senior IT staff or vendors</li><li>
Maintain inventory of IT assets and track hardware/software assignments</li><li>
Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment</li><li>
Contribute to knowledge base articles and technical documentation</li></ul>
Education and Experience:<ul><li>
High School Diploma or relative experience in similar role</li><li>
1&ndash;3 years of experience in a technical support or help desk role</li><li>
Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking</li><li>
Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)</li><li>
Excellent troubleshooting, analytical, and communication skills</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment</li><li>
Strong customer service orientation and a proactive approach to solving problems</li></ul>
Physical Requirements:<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
</li><li>While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.</li></ul>
Preferred Skills:<ul><li>
IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar</li><li>
Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine)</li><li>
Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)</li><li>
Knowledge of cloud platforms and SaaS applications</li></ul>
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Benefits 
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.</div>

Systek (Pvt.) Ltd.

We Are Hiring &ndash; Field Technician (Electronics)We are looking for a dedicated Field Technician to join our team.Requirements:<ul><li>DAE in Electronics</li><li>Minimum 1 year of relevant experience</li><li>Experience in UPS troubleshooting, maintenance, and repair</li><li>Own motorcycle/bike is mandatory</li><li>Good technical and communication skills</li><li>Maximum age: 27 years</li></ul>Job Responsibilities:<ul><li>Installation, maintenance, and repair of UPS systems</li><li>On-site customer support and troubleshooting</li><li>Routine inspections and preventive maintenance</li><li>Service reporting and documentation</li><li>Willingness to travel for field assignments</li></ul>Additional Requirement<ul><li>The selected candidate may be required to travel out of Karachi once a month for customer support and service visits.</li></ul>Compensation &amp; Benefits<ul><li>Salary: PKR 30,000 &ndash; 35,000 per month (depending on experience)</li><li>Fuel Allowance: Up to 55 liters per month</li><li>Fuel allowance will be provided after successful completion of one month of training and commencement of independent field duties.</li></ul>Location: KarachiPay: Rs30,000.00 - Rs35,000.00 per monthLicense/Certification:<ul><li>Driver Licence (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Field Technician

AST Filters

Job Summary AST Filters is seeking an Entry-Level Field Technician to support the preparation, installation, shipment, startup, and operation of wastewater treatment systems. This role requires direct interaction with customers to coordinate the implementation and commissioning of AST Filters equipment at customer facilities. Along with hands on installation and preparation/refurbishment of the fleet of pilot units.The Field Technician will provide operator training, technical support, and troubleshooting assistance to ensure successful system performance and customer satisfaction. Strong communication skills, a customer-focused attitude, and the ability to solve technical problems are essential for success in this role.In addition to field service responsibilities, the Field Technician will support research and development initiatives by utilizing 3D modeling software and rapid prototyping technologies to advance AST Filter's bead filtration and water treatment solutions. The successful candidate will assist with equipment design improvements, prototype development, testing, and documentation.Responsibilities<ul><li>Perform installation, maintenance, and repair of appliances, HVAC/R systems, refrigeration units, and mechanical equipment across diverse sites.</li><li>Read and interpret schematics, technical manuals, and wiring diagrams to accurately diagnose issues and implement effective solutions.</li><li>Conduct routine inspections and preventative maintenance to ensure equipment operates efficiently and reliably.</li><li>Troubleshoot complex mechanical and electrical problems using diagnostic tools and technical knowledge.</li><li>Lead on-site service calls, ensuring safety protocols are followed and customer satisfaction is achieved.</li><li>Document all work performed thoroughly in service reports, including parts used and steps taken for repairs or installations.</li><li>Collaborate with team members and clients to coordinate schedules, provide updates, and deliver top-tier service.</li></ul>Qualifications<ul><li>Degree in biological sciences or engineering.</li><li>Mechanical aptitude and an interest in hands-on technical work.</li><li>Familiarity with CAD or 3D modeling software such as SolidWorks, Fusion 360, Autodesk Inventor, or similar platforms.</li><li>Basic understanding of mechanical systems, pumps, valves, piping, electrical controls, or industrial equipment.</li><li>Ability to read technical drawings, schematics, and operating manuals.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency with Microsoft Office and basic computer applications.</li><li>Willingness to learn new technologies and develop technical expertise in water and wastewater treatment.</li></ul>Physical Requirements<ul><li>Ability to lift and move equipment and materials weighing up to 50 pounds.</li><li>Ability to work in industrial, manufacturing, laboratory, and outdoor environments.</li><li>Ability to work in all environments including hot, cold, and office settings.</li><li>Ability to stand, walk, bend, climb ladders, and perform physical tasks as required.</li></ul>Additional Requirements<ul><li>Valid driver's license and acceptable driving record.</li><li>Ability to travel to customer sites as needed.</li><li>Travel makes up at least 50% of this position.</li><li>Ability to work independently and as part of a team.</li><li>Commitment to safety, professionalism, and customer service.</li></ul>Pay: From $50,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Spirax Group

<div><div>IT Engineer
Role Purpose 
 
The Field Service Engineer is responsible for delivering high-quality, timely, and customer-focused field service
 
support through effective execution of assigned service activities. The role focuses on diagnosing, repairing,
 
installing, and maintaining equipment while meeting contractual obligations, service level commitments, and
 
safety standards
Objectives and Responsibilities 
Service Monitoring &amp; Reporting<ul><li>
Accurately update service tickets, work orders, and system records to provide visibility of field service
 
activity, equipment status, and resolution progress.
</li><li>Monitor personal service metrics and trends (e.g. response times, resolution quality, repeat visits) to
 
identify risks, recurring issues, and opportunities for improvement. 
Vendor &amp; Contract Management</li><li>
Work in accordance with contracted service requirements, SLAs, and customer agreements when
 
delivering field service activities.
</li><li>Liaise with approved third-party service providers and technology vendors when required, escalating
 
performance or service issues through appropriate channels.</li></ul>
Compliance &amp; Security<ul><li>
Ensure IT Field Service activities comply with internal security policies, data protection regulations,
 
and audit requirements.</li><li>
Continuous Improvement</li><li>
Identify recurring faults, process gaps, or tooling issues encountered in the field and proactively raise
 
improvement suggestions.</li><li>
Support the adoption of improved processes, tools, and automated solutions to reduce manual effort
 
and improve service reliability. 
Customer Focus</li><li>
Deliver a consistently customer-focused service by meeting agreed service levels, communicating
 
clearly, and managing customer expectations throughout the service lifecycle.
</li><li>Support the resolution of complex or high-impact service issues by providing detailed technical input
 
and clear handover information when escalating.</li></ul>
Process Improvement<ul><li>
Follow documented procedures and standard operating processes (SOPs), providing feedback where
 
updates or clarifications are required.
</li><li>Contribute to knowledge bases, documentation, and best practices by sharing lessons learned and
 
technical expertise gained from field experience</li></ul>
Key Accountabilities 
<ul><li>
Maintain high personal productivity by managing time, travel, and workload effectively while working across 
multiple customer sites. Attendance on site/s in person 5 days a week</li><li>
Actively participate in team briefings, technical updates, and performance discussions, applying feedback and 
guidance to improve service delivery.</li><li>
Carry out work in accordance with quality standards, procedures, and safety requirements, supporting audits 
and quality assessments of completed work when required.</li><li>
Collaborate closely with Service Delivery, engineering, and support teams to ensure seamless end-to-end 
resolution of customer issues.</li><li>
Take responsibility for the correct use and care of tools, equipment, and allocated spare parts, ensuring 
readiness for field activities.</li><li>
Contribute to operational and process improvement initiatives by identifying inefficiencies, suggesting 
enhancements, and supporting the adoption of new tools, processes, or automated solutions.</li></ul>
Relevant Experience and Qualifications 
<ul><li>
Proven experience working in IT field service or technical support environments,
 
delivering hands-on support across hardware, software, and infrastructure components
 
within mid-sized or global organisations.
</li><li>Demonstrated ability to work independently in the field, managing assigned workloads,
 
meeting SLAs, and maintaining high standards of service quality.
</li><li>Experience working with third-party technology vendors or service providers on-site,
 
following agreed procedures and escalating issues where appropriate.
</li><li>Hands-on experience using field service management tools, service desk platforms,
 
scheduling systems, and mobile workforce applications.
</li><li>Experience maintaining accurate ticket updates, asset records, and service
 
documentation to support operational visibility and reporting.</li><li>
Industry-recognised certifications, such as: CompTIA A+, Network+, and/or Security+</li><li>
Microsoft certifications (e.g. Microsoft Certified: Windows Client, Azure Fundamentals,
 
or Modern Desktop Administrator)</li><li>
Working knowledge of Windows desktop and server environments, networking
 
fundamentals (TCP/IP, DNS, DHCP), and common enterprise hardware.
</li><li>Valid driving licence and willingness to travel to customer sites as required.</li></ul>
Skills and Competencies<ul><li>
ITIL Foundation certification(minimum)</li><li>
Proven ability to deliver day-to-day field service support, maintaining service stability, availability,
 
and performance within agreed service levels.
</li><li>Strong analytical and troubleshooting skills, with the ability to diagnose faults, identify root causes,
 
and implement effective corrective actions in the field.
</li><li>Ability to follow standard processes and procedures while contributing to continual service
 
improvement through feedback and practical suggestions.
</li><li>Excellent interpersonal and communication skills, enabling clear, professional interaction with
 
customers, internal teams, and third-party providers.
</li><li>Strong customer-centric mindset, focused on delivering high-quality service experiences and
 
managing customer expectations effectively.
</li><li>Ability to work calmly and make sound decisions under pressure, particularly when responding to
 
incidents, outages, or time-critical service issues.</li></ul>
Measures / KPIs<ul><li>
Monitor personal performance against key service metrics such as First Contact Resolution (FCR), Average 
Handling Time (AHT), and individual ticket volumes to identify inefficiencies and improve productivity. Use</li><li>
Mean Time to Resolve (MTTR) and Mean Time Between Failures (MTBF) to assess service effectiveness and 
equipment reliability.</li><li>
Maintain high service standards by meeting defined targets for Service Availability, Incident Response Times, 
and Resolution Rates when responding to customer incidents and service requests.</li><li>
Review and reflect on feedback from post-resolution surveys and service reviews to understand customer 
pain points and continuously improve service quality and customer experience.</li><li>
Effectively manage workload by prioritising assigned tickets based on urgency, customer impact, and service 
level agreements, ensuring optimal use of time and skills in the field.</li><li>
Contribute to Continual Service Improvement (CSI) initiatives by identifying improvement opportunities, 
following updated processes, and supporting successful implementation of changes to tools, procedures, or 
ways of working.</li></ul>
Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food &amp; Beverage, Pharmaceutical &amp; Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone&rsquo;s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
At Spirax Group, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment. 
 
Spirax Group is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.</div></div>

IT Engineer

ArchWell Health

Job Summary: 
The IT Field Service Tech’s (“Tech”) role is to perform onsite IT duties within the assigned ArchWell Health market’s centers. The Tech may support up to five centers depending on the market. The Tech participates in day-to-day center operations and ensures that end users receive appropriate assistance. This includes the responsibility of Center equipment installation, maintenance, cable management, and collaboration with the IT Corporate and Field Services team. The Tech will provide team-oriented first-class service and support for all colleagues and customers as required by the job. Their primary focus will be on on-site related IT needs, tickets and requests, issues, and resolution triaging, with an expectation for high collaboration, including intra- and inter-departmental routing and liaising with our IT Service Desk partner for remote support requests or onsite support that the IT Service Desk partner is unable to resolve.
 
Duties/Responsibilities: 
Strategy & Planning
 
<ul>
<li>Assist colleagues with onsite needs involving IT, medical, and/or vendor, equipment</li>
<li>Assist colleagues with creating, following, updating, tracking, IT service desk tickets and requests and resolving tickets for onsite support for other needs</li>
<li>Identify repeated issues a colleague, or colleagues, experience, and escalate appropriately for discussion and resolution</li>
<li>Work through various center-level checklists daily, weekly, monthly, annually to ensure proper operability of all IT systems that support the center’s shared services, including, but not limited to, server room condition, equipment, network equipment, computers, headsets, peripherals, printers, phones, and taking photographic evidence of status of IT equipment</li>
<li>Provide full-time on-site support during ArchWell Health operational hours (Monday through Friday, 8am to 5pm local time), at times covering multiple centers in one day.</li>
</ul>
Communication and Customer Service
 
<ul>
<li>Participate in effective communication practices and techniques to assure customers are properly informed and receive timely and relevant communication from IT. This includes, but is not limited to, sending a weekly correspondence informing the market leadership of the weekly schedule, and other noteworthy IT initiatives, daily team huddles, Team chats, and update trackers.</li>
<li>Perform ongoing assessment of the customer satisfaction of market centers, understand if users are frustrated with IT equipment or processes, and escalate for discussion and resolution.</li>
<li>Disseminate quick reference guides, usage guides, and FAQ lists for end users in the assigned market. Collaborate, create new quick reference guides and/or FAQ as required, and keep documentation up to date for markets and internal IT documentation.</li>
</ul>
Onsite IT Duties and Responsibilities
 
<ul>
<li>Engage and communicate daily with the center colleagues; become part of the team. At ArchWell Health, IT is an extension of operations; bridge the gap and instill a sense of confidence, team, and camaraderie while completing tasks, and helping to solve problems.</li>
<li>Focus on tasks and needs while remaining friendly and furthering a positive culture and work environment, not only with the remote teammates but the center and market colleagues as well.</li>
<li>Execute standard procedures, workflows, and knowledge; this means working through the documented needs of the center and communicating if changes are required.</li>
<li>Adhere to ArchWell Health escalation process, and quickly and professionally communicate any matters of escalation to IT leadership.</li>
<li>Actively manage any IT Operations tasks, trackers, or tickets you have created to ensure completion. Move the ball forward in all things related to completing IT needs within the assigned market. Regularly update and communicate with colleagues involved in tickets and tasks.</li>
<li>Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, configuring headsets, and configuring systems and applications within corporate standards.</li>
<li>Assist with receiving shipments and in some cases shipping items utilizing ArchWell Health’s FedEx account and local FedEx or shipping partner stores. Communication, expectations, and instructions will be provided in each case.</li>
<li>Enforce compliance of the IT standards, no one-off deviations at a center, escalate unsanctioned IT equipment, etc.; each center is designed with enterprise in mind and visiting one center should be like visiting all centers.</li>
<li>Participate in pilot or other testing as required to support the business, track statuses, and communicate feedback and updates to the applicable IT members.</li>
<li>Any troubleshooting as required, and other reasonable task pertaining to information technology.</li>
<li>Candidate must possess reliable transportation and be able to drive from center to center as required by the job.</li>
<li>Willingness to travel to satellite markets as required by the job, up to 20% over an annual cycle.</li>
<li>Other tasks and duties required by the position.</li>
</ul>
Required Skills/Abilities: 
<ul>
<li>Valid drivers’ license and reliable access to a car, with the ability to drive between centers in a market daily.</li>
<li>Ability to verify WAN, LAN, and Internet connectivity.</li>
<li>Ability to verify / trace cabling from endpoint device to wall / jack termination, to switch port, to punch block.</li>
<li>Ability to install Microsoft Teams and Microsoft Outlook to personal phone for company use and communication during business hours. Excellent attention to detail.</li>
<li>Ability to label and implement proper cable management techniques according to IT standards.</li>
<li>Ability to inventory using asset tagging, labeling, and documentation.</li>
<li>Exceptional customer service orientation and team mindset.</li>
<li>Ability to effectively communicate with customers and leadership in both a non-technical and technical manner, depending on the audience’s needs.</li>
<li>Strong understanding of the organization’s goals, values, and objectives.</li>
<li>Exceptional written and oral communication skills.</li>
<li>Exceptional interpersonal skills, with a focus on listening and questioning skills.</li>
<li>Ability to document and write with proper grammar and spelling.</li>
<li>Ability to absorb and retain information quickly.</li>
<li>Ability to effectively prioritize and execute tasks in a fast-paced environment.</li>
</ul>
Education and Experience: 
<ul>
<li>Associate or bachelor's degree with two years of experience, or four years of experience in related field, preferred.</li>
<li>Two or more years’ experience in health care, preferred.</li>
<li>Demonstrated experience with Service Now, preferred.</li>
<li>Experience in IT best practices, ITIL environment or current ITIL certification(s), preferred.</li>
<li>Experience collaborating with outsourced service desk and field services vendors.</li>
<li>Experience working in a team-oriented, collaborative environment.</li>
<li>Previous experience supporting Sales Force, Genesys, Teams, and eClinicalWorks a plus.</li>
</ul>
At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
 
Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
 
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

IT Field Services Tech

Search 10000+ It field technician jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 it field technician jobs Near Me

IT Field Support Technician

IT Field Support Technician

IT Field Support Technician

Field Technician

Field Technician

IT Engineer

IT Field Services Tech