it governance manager

<div><p><b>Line of Service
</b></p>Advisory
<p></p><p><b>Industry/Sector
</b></p>Technology
<p></p><p><b>Specialism
</b></p>Advisory - Other
<p></p><p><b>Management Level
</b></p>Manager
<p></p><p><b>Job Description &amp; Summary
</b></p>We are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL practices, IT operating models, and strategic IT alignment, with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001.
<p></p><div><div><b>Key Responsibilities:
</b></div></div><ul><li>Assess and enhance existing ITSM processes and governance structures
</li><li>Design and implement IT operating models aligned with business strategy
</li><li>Lead or support ITSM tool implementations and process automation
</li><li>Align ITSM practices with ITIL framework and ISO standards
</li><li>Develop policies, procedures, and performance metrics (SLA, KPI, KRI)
</li><li>Collaborate with stakeholders across IT, Risk, Compliance, and Business units
</li></ul><div></div><div><div><b>Required Qualifications:
</b></div></div><ul><li><b>ITIL v4 Certification </b>(Foundation or higher)
</li><li>Proven experience in <b>ITSM implementation and optimization
</b></li><li>Strong background in <b>IT Governance and Operating Models
</b></li><li>Familiarity with <b>ISO/IEC 20000 </b>, <b>ISO/IEC 27001 </b>, or similar standards
</li><li>Familiarity with OKR, KPI, KRI concepts and demonstrable expertise
</li><li>Experience working with <b>IT strategy and transformation initiatives
</b></li><li>Excellent communication, documentation, and stakeholder engagement skills
</li></ul><div></div><div><div><b>Preferred Qualifications:
</b></div></div><ul><li>Experience in regulated industries (e.g., banking, finance, healthcare)
</li><li>Knowledge of COBIT, TOGAF, or other governance frameworks
</li><li>Familiarity with tools like ServiceNow, BMC Remedy, or Jira Service Management
</li></ul><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required:
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p><p></p><p><b>Optional Skills
</b></p>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Amazon Web Services (AWS), Analytical Thinking, Apache JMeter, Apigee (Software), API Management, Azure API Management, Business Process Integration, Business Requirements Analysis, Coaching and Feedback, Communication, Creativity, Data Integration, Data Virtualization, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Google Cloud Platform, Hybrid Cloud {+ 26 more}
<p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p>Not Specified
<p></p><p><b>Available for Work Visa Sponsorship?
</b></p>No
<p></p><p><b>Government Clearance Required?
</b></p>No
<p></p><p><b>Job Posting End Date</b></p></div><p></p>

ETIC, IT Governance Consultant - Manager

Road and Transport, RTA Dubai

<br>Job Title<br>IT Governance and Quality Assurance Manager   Roads and Transport Authority   Dubai, UAE<br>Job Description<br>IT Governance and Quality Assurance Manager   Roads and Transport Authority   Dubai, UAE<br> <br>Position Overview<br>The IT Governance and Quality Assurance Manager will be responsible for leading the development, monitoring, and enhancement of governance frameworks, policies, and quality standards across RTA s technical systems. The role ensures compliance with international best practices, reduces operational risks, and promotes continuous improvement in IT performance and governance.<br> <br>Location: UAE<br>Location: Dubai<br>Industry: Information Technology (IT)<br>Function: Information Technology (IT)<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>What You ll Do<br> <br>* Monitor technical systems and governance KPIs, identify non-compliance, and recommend corrective actions.<br>* Audit compliance with ISO 38500 and other international IT governance standards.<br>* Review and assess project documents for technical quality and adherence to governance policies.<br>* Lead business continuity, recovery testing, and IT risk management initiatives.<br>* Provide technical advisory support and conduct awareness sessions for departments.<br>* Develop executive dashboards and analytical reports for senior management.<br>* Implement automation tools for testing, reporting, and compliance tracking.<br>* Enhance IT governance frameworks, policies, and performance indicators.<br>* Coordinate with Dubai Digital Authority, vendors, and internal stakeholders to ensure alignment.<br>* Promote innovation, continuous improvement, and cost optimization across IT operations.<br> <br>Ideal Profile<br> <br>* Bachelor s degree in Computer Science, Information Technology, or a related discipline.<br>* Minimum 8 years of experience in IT Governance, Quality Assurance, and Compliance.<br>* Strong knowledge of ISO 38500 and governance frameworks.<br>* Experience in IT risk management, continuity planning, and compliance monitoring.<br>* Excellent skills in developing reports, dashboards, and automation tools.<br>* Strong communication and leadership capabilities.<br> <br><br>

IT Governance and Quality Assurance Manager

ETIC, IT Governance Consultant - Senior Manager

Mind Stream

<p>We are hiring an <b>IT Governance Consultant (Arabic Speaker)</b> based in Qatar.<br/>Candidates must have <b>10+ years&rsquo; experience</b> in IT Governance or related roles, preferably in the <b>government or public sector</b>.<br/>Expertise in <b>governance frameworks</b>, <b>digital transformation</b>, <b>policy design</b>, and <b>performance improvement projects</b> is essential.<br/><b>Arabic fluency</b> and strong <b>English communication</b> required.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in IT Governance or related roles?</li><li>Have you developed or implemented IT Governance frameworks within government or public sector organizations?</li><li>Do you have experience leading digital transformation or IT performance improvement projects?</li><li>Are you bilingual in Arabic?</li><li>what is your current and expected salary? Notice period?</li></ul>

IT Governance Consultant (Arabic Speaker) - Government Sector

Protiviti Middle East Member Firm

<div>
 <p>
  <strong>
   IT Governance- Manager
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  We have a challenging opportunity opened for the role of IT Governance Consultant in our Technology consulting practice.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our Technology consulting practice undertakes IT risks and controls assessment, IT Governance, IT Service Management, infrastructure, and Operations reviews etc. for clients.
 </p>
 <p>
  TSO consultants work in a client facing role and take on the responsibility of identifying, assessing, and monitoring IT Governance and Service Management risks and providing IT Policies and Procedures. They assist clients in addressing compliance, operational and strategic risk. They work in teams to provide high-quality execution of technology strategy, governance, and operation related project specific to Conduct Maturity Assessment, development of IT governance framework, IT Policies and Procedures and controls assessment, application audits, infrastructure and Operations reviews related projects for clients across a wide range of industries. Typical projects comprise of conducting reviews of systems, processes and internal controls. Provide recommendations to clients for improvement or remediation and draft reports on gaps &amp; key issues requiring redress.
 </p>
 <p>
  TSO consultants demonstrate in-depth technical capabilities and professional knowledge by staying abreast of current business and industry trends relevant to the client's business. They establish deep relationships with client personnel (at appropriate levels) by understanding client&rsquo;s perspective and become the de-facto &ldquo;go-to-person&rdquo;. Their work output is expected to be of outstanding quality. They constantly monitor project progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes.
 </p>
 <p>
  TSO consultants also participate in sales and support business development initiatives. In addition, they get opportunities to perform research and contribute to the development of thought leadership. If assigned, they are expected to coach, train, and support junior members in the team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Preparing risk based IT Consulting Project Plan;
  </li>
  <li>
   Engage with IT Governance Lead, Managers or mid-senior level clients in Consulting engagements related to ISO standard (such ISO 20000, ITIL, COBIT Framework), or other such governance standards.
  </li>
  <li>
   Conduct opening and exit meetings with the client.
  </li>
  <li>
   Prepare, discuss and finalize IT Consulting or Review reports;
  </li>
  <li>
   Monitor and ensure the smooth conduct of the IT Consulting engagement;
  </li>
  <li>
   Carry out assignments as per the Project plan and within the allocated time budget;
  </li>
  <li>
   Review project files;
  </li>
  <li>
   Train and provide guidance to junior staff in their areas of work for all round development;
  </li>
  <li>
   Identify potential business development opportunities;
  </li>
  <li>
   Maintain healthy relationship with all levels of the client personnel at all times;
  </li>
  <li>
   Capable to handle multiple assignments across various industries
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired profile
  </strong>
 </p>
 <ul>
  <li>
   Minimum 7-9 years of IT Consulting/ industry experience. The candidate will have experience in one of the following areas:
  </li>
  <li>
   Ability to understand business and IT processes of various industries
  </li>
  <li>
   Exposure to a well-structured Project management or risk assessment techniques
  </li>
  <li>
   Exposure to ISO 20000 standard and ITIL, COBIT frameworks
  </li>
  <li>
   ITIL Foundation and ISO 20000 standards knowledge is compulsory
  </li>
  <li>
   <strong>
    <em>
     Bilingual language (English and Arabic) proficiency
    </em>
   </strong>
   (strong written and oral communication) is
   <strong>
    <em>
     essential requirement
    </em>
   </strong>
   for the role.
  </li>
  <li>
   Other potential certifications
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Key Personal Attributes
  </strong>
 </p>
 <ul>
  <li>
   A good blend of creative thinking and rigorous analysis in solving business problems
  </li>
  <li>
   A strong client focus by effectively serving client needs and developing productive working relationships with client personnel. Stay abreast of current business and economic developments and new pronouncements/ standards relevant to the client's business.
  </li>
  <li>
   Must work well in a team-oriented environment as well as independently. Work with team members to set goals and responsibilities for specific engagements. Foster teamwork and innovation.
  </li>
  <li>
   Ability to work under pressure. Mature, proactive and displays initiative. Possess excellent analytical, interpersonal, communication and presentation skills. Manages own and others time well.
  </li>
  <li>
   Ability to travel as necessary to meet client needs. Travel throughout the month frequently required based on client requests/commitments across ME. Second language skills and international business experience will be useful.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
 </p>
 <p>
  Protiviti delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders face the future with confidence. Our consulting solutions span critical business problems in technology, business process, analytics, risk, compliance, transactions and internal audit. We are committed to attracting and developing a diverse workforce of professionals that share the common value of collaboration. As an organization, we believe that by teaming together, with each other, and our clients, we can see beyond the surface of changes and problems organizations face in this fast changing world to discover opportunities others might miss and face the future with greater confidence.
 </p>
 <p>
 </p>
 <p>
  Our more than 4,500 people serve clients through the network of Protiviti and independently owned Member Firms in more than 70 offices in over 20 countries. We have served over 60% of FORTUNE 1000&reg; companies and 35% of FORTUNE Global 500&reg; companies. Our people and organization have consistently been recognized by FORTUNE and Consulting Magazine as a best company to work for. In the Middle East Region, Protiviti&rsquo;s member firm is a leading provider of business consulting, internal audit, risk management, technology, forensic and fraud investigation, human capital and transaction services. Protiviti member firms are separate and independent legal entities, are not agents of other firms in the Protiviti network, and have no authority to obligate or bind other firms in the Protiviti network.
 </p>
</div>


Manager-IT Governance

<div><div><b><i>About Emirates Global Aluminium</i></b><i>
</i></div><div>Emirates Global Aluminium is the world&rsquo;s biggest &lsquo;premium aluminium&rsquo; producer and the largest industrial company in the United Arab Emirates outside the oil and gas industry. EGA is an integrated aluminium producer, with operations on four continents from bauxite mining to the production of cast primary aluminium and recycling. EGA employs over 7,000 of these people including more than 1,200 UAE Nationals. EGA operates aluminium smelters in Jebel Ali and Al Taweelah in the United Arab Emirates, an alumina refinery in Al Taweelah, a bauxite mine and associated export facilities in the Republic of Guinea, a speciality foundry in high strength recycled aluminium in Germany, and a recycling plant in the United States.</div><br>
<div></div>
<div><b>
JOB PURPOSE:</b></div>
<div>
An Associate IT Audit Manager plays a crucial role in ensuring that an organization&rsquo;s information technology systems and processes align with its objectives while meeting regulatory compliance and safeguarding against risks. The key responsibilities include:</div><br>
<div>
</div><ul><li><b>Planning and Designing Audits:</b> Develop comprehensive audit plans that outline the scope, objectives, and methodologies for evaluating the effectiveness, efficiency, and security of IT systems and processes.</li></ul><br>
<div></div>
<ul>
<li><b>Risk Assessment:</b> Conduct risk assessments to identify vulnerabilities in the IT infrastructure, including cybersecurity threats, data integrity issues, and system availability risks. Based on these assessments, prioritize areas for auditing.</li></ul><br>
<div></div>
<ul>
<li><b>Performing Audits:</b> Execute audits according to the planned scope, including reviewing and testing IT controls, systems, and processes to assess their effectiveness. This often involves evaluating IT governance practices, security policies, access controls, disaster recovery planning, and operational procedures.</li></ul><br>
<div></div>
<ul>
<li><b>Reporting Findings:</b> Document audit results, including identified weaknesses or non-compliance issues. Provide clear, actionable recommendations for addressing these issues.</li></ul><br>
<div></div>
<ul>
<li><b>Follow-up and Verification:</b> Follow up on audit findings to ensure that corrective actions have been implemented effectively. Verify that recommendations are carried out and that the desired outcomes are achieved.</li></ul><br>
<div></div>
<ul>
<li><b>Advisory Role:</b> Act as an advisor to management on IT risk management, control, and governance processes. Offer guidance on enhancing IT frameworks, policies, and procedures.</li></ul><br>
<div></div>
<ul>
<li><b>Regulatory Compliance:</b> Evaluate the organization&rsquo;s compliance with relevant industry standards and regulatory requirements related to IT, such as GDPR, ISO27001, ISR, SOX, HIPAA.</li></ul><br>
<div></div>
<ul>
<li><b>Collaboration and Communication:</b> Work closely with IT teams, external auditors, and other stakeholders. Effectively communicating audit findings, risks, and recommendations to both technical and non-technical audiences.</li></ul><br>
<div></div>
<div><b><i>
The above is to be carried out across all EGA sites (JA, AT, GAC, ATA and EGA Subsidiaries) in the following IT functions:</i></b></div>
<ul>
<li>Industrial IT Systems (including SCADA systems).</li>
<li>EGA SAP and other Corporate &amp; Mobile Applications.</li>
<li>IT Governance.</li>
<li>IT Infrastructure (network, telecom, Data Centres etc.)</li>
<li>Information Security (including cyber security).</li>
<li>GRC Access and Process Control systems.</li>
<li>Industry 4.0.</li></ul><br>
<div></div>
<div><b>
KEY ACCOUNTABILITIES:</b></div>
<div><b>
 Mandatory ethical and audit standards prescribed by the IIA</b></div>
<ul>
<li>Embeds the ethical standards and the mandatory standards prescribed by The Institute of Internal Auditors (IIA) in the day-to-day operations. To that effect, he/she shall instruct/supervise/coach his team members about the aforesaid requirement</li>
<li>For deviations brought to his/her attention, the job holder would take steps to resolve the issue. It shall be the responsibility of the position holder to keep the Senior Manager of Corporate &amp; IT and Chief Internal Auditor (CIA) informed of the deviations reported and the steps undertaken to resolve the issue. Should it not be possible for the job holder to resolve the issue, he/she shall seek the guidance of the Senior Manager of Corporate and IT and CIA in this regard.
<div><b>
Departmental Policies, Processes &amp; Procedures</b></div>
Responsible for implementing departmental policies, processes, and procedures in all audits/risk assessments / day-to-day work conducted. To that effect, he/she shall instruct/supervise/coach his/her team members with regard to requirements of the departmental policies and procedures as well as monitor adherence to such policy/procedure. Deviations if any shall be brought to the attention of the Senior Manager of Corporate and IT and Chief Internal Audit (CIA) for corrective action. Develop and maintain effective working relationships with management of the assigned domain and act as the key point of contact. The Associate Manager shall ensure that he/she is aware of all changes in key personnel/processes/systems as well as emerging risks relevant to his/her domain arising out of changes in industry/market / legislation etc.</li>
</ul>
<div><b> Risk Assessment and Audit Plans</b></div>
<ul>
<li>Develop and maintain effective working relationships with management of the assigned domain and act as the key point of contact. The Associate Manager shall ensure that he/she is aware of all changes in key personnel/processes/systems as well as emerging risks relevant to his/her domain arising out of changes in industry/market / legislation etc.</li>
<li>Upon identifying such risk/changes, the Associate Manager shall inform the Senior Manager of Corporate and IT and assist in assessing the emerging risks and their potential impact on the audit plan and propose changes to the plan if required in order to prioritize the high-risk audit units.</li>
<li>Lead the annual risk assessment process relating to the domain and assist the Senior Manager of Corporate and IT in prioritizing the high-risk audit units while preparing the audit plan.</li>
</ul>
<div><b> Assessing Staffing Requirements
</b></div> <div>Assess the staffing requirements for planned and Adhoc audit assignments and advise the Senior Manager Corporate and IT on assigning personnel to audit assignments within the assigned domain. Should the skillset required to conduct an audit not be available in-house, the Associate Manager shall assist the Senior Manager Corporate and IT to plan and execute co-sourced / outsourced audit assignments.</div>
<div><b>
Managing Audit Assignments</b></div>
<ul>
<li>Shall have overall responsibility for independently conducting audits within the domain. To that effect, the Associate Manager&rsquo;s responsibility shall include but not be limited to the following:</li>
</ul><ul><li>Ensure that relevant portion of the audit plan approved by the ARC for the year is achieved and that audits are completed within the defined timeframe. Assist the Senior Manager Corporate and IT in analysing deviations beyond 10% of the allocated time and initiate corrective actions planned.</li>
<li>Plan and scope audit assignments ensuring adequate audit coverage of audit units to most effectively utilize the resources in providing reasonable assurance regarding the control environment.</li>
<li>Develop process flow charts, conduct the process level risk analysis, prepare the risk, and control matrix and assess the design of management&rsquo;s internal controls.</li>
<li>Develop the audit programs including procedures / audit approaches / data analysis for auditing new processes or modifying existing approaches to further enhance the audit coverage / effectiveness.</li>
<li>Execute audit procedures most critical to the audit assignment while conducting the work to ensure that the specified audit objectives are met.</li>
<li>Assist the other auditors in evaluating the IT system controls for the business audits.</li>
<li>Identify control weaknesses, process improvement and cost reduction opportunities.</li>
</ul>
<div><b>Quality of Documentation</b></div>
<div>
Document the test procedures carried out and review the work done by the team members / co-sourced consultants on an ongoing basis in TeamMate / GRC, to ensure that the quality of audit file documentation meets the standards set in the Internal Audit methodology and the IIA&rsquo;s standards.</div>
<div><b>
Recommending Corrective Actions</b></div>
<ul>
<li>Recommend to process owners suitable corrective/preventive actions in order to mitigate/remediate the observations made and risks highlighted ensuring that all accepted recommendations are given clear implementation deadlines or clearly identified as not being accepted.</li>
<li>Leads closing meetings with line and top management to obtain their buy in regarding the recommendations / corrective actions.</li>
<li>Ensure that area managers and the Senior Manager Corporate and IT are informed in a timely manner regarding critical issues to enable quick correction and mitigation of further occurrences.</li>
<li>Conduct monthly follow-up of audit recommendations and report on status of their implementation to the Senior Manager Corporate and IT.</li>
</ul>
<div><b>Preparing Reports</b></div>
<ul>
<li>Review draft reports drafted by team members / co-sourced consultants to ensure that draft reports meet the quality standards required by IA Methodology.</li>
<li>Deliver final versions of draft reports to the Senior Manager Corporate and IT after discussing with management and obtaining their buy-ins with regard to the observations and recommendations made.</li>
</ul>
<div><b>Peer Review and Quality Certification</b></div>
<ul>
<li>The audits conducted/led and carried out by the Associate Manager IA shall be subject to peer reviews and quality assessments on a periodic basis. The Associate Manager would be responsible for implementing the recommendations made in the aforesaid assessments.</li>
<li>The Associate Manager would assist the Senior Manager Corporate and IT and Chief Internal Auditor in achieving the periodic external quality certification.
<div><b>
Managing Co-sourced / Outsourced Audits</b></div>
<ul>
<li>Should the CIA in consultation with the Senior Manager Corporate and IT approve that an audit assignment in the Associate Manager&rsquo;s domain be co-sourced/outsourced either due to unavailability of skillset in-house or resource constraints, the Associate Manager shall have the following responsibilities:</li>
</ul><ul><li>Prepare the request for proposal including technical specifications, areas / scope to be covered, deliverables, manpower required etc.</li>
<li>Assist the Senior Manager Corporate and IT in carrying out the technical evaluation of the proposals received.</li>
<li>Liaison with the external team and monitor the day-to-day progress of the audit assignment;</li>
<li>Assess the work done and the deliverables to ensure that the audit objectives are met.</li>
<li>Lead the closeout meeting with management to agree on the action plans; and</li>
<li>Document the observations in GRC so that these can be followed up later.</li>
</ul>
</li></ul><div><b>Management Requests and Fraud Investigation</b></div>
<ul>
<li>Conducts ad-hoc reviews based on management requests as directed by the CIA.</li>
<li>Participates in the fraud investigations as and when called upon to do so by the CIA.</li>
</ul>
<div><b>Safety, Quality &amp; Environment</b></div>
<ul>
<li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.</li></ul><br>
<div></div>
<div><b>
QUALIFICATIONS &amp; SKILLS:</b></div>
<ul>
<li>University degree in Computer Science.</li>
<li>Holding relevant professional certifications can be beneficial, such as:</li>
</ul><ul><li>CISA (Certified Information Systems Auditor)</li>
<li>CISSP (Certified Information Systems Security Professional)</li>
<li>CISM (Certified Information Security Manager)</li>
</ul>
<div>These certifications attest to the manager's knowledge and expertise in IT audit and security domains.
</div><div>Keep up-to-date with the latest IT trends, risks, and technologies, as well as developments in auditing standards and regulatory requirements.</div>
<div>
Minimum 8 years of working experience, of which:</div>
<ul>
<li>At least 4 years experience in managing IT audits, and</li>
<li>At least 5 years experience in Internal Audit.</li>
</ul>
<div>Exposure to managing/auditing Industrial IT systems in the mining or manufacturing industry would be an added advantage.</div></div>

Manager - IT Audits (UAEN Talent)

Mindstream

Search 10000+ It governance manager jobs near you this October. New roles added regularly across leading industries. Apply today.

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