it help desk associate

PeoplesBank

<div>
 Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the
 <strong>
  Best Place to Work
 </strong>
 and
 <strong>
  Best Local Bank .
 </strong>
 Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position involves providing timely and professional support to bank associates through various channels, including phone, in-person, email, and remote tools. Key responsibilities include troubleshooting hardware and software issues, managing service requests, performing system imaging and installations, and maintaining user accounts. The role also involves coordinating with vendors, maintaining hardware inventory, and ensuring compliance with internal policies and regulatory standards. Strong communication, documentation, and customer service skills are essential, along with the ability to prioritize tasks and provide on-call support as needed across multiple locations. This role is on-site at our executive offices in Holyoke, MA.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver Tier 1 technical support via phone, in-person, email, chat, and ticketing systems, ensuring timely and professional resolution in accordance with help desk protocols.
  </li>
  <li>
   Accurately document all service interactions and resolutions using IT tracking software to maintain detailed support records.
  </li>
  <li>
   Manage the full lifecycle of service requests, from initial intake to resolution and closure.
  </li>
  <li>
   Maintain proactive communication with users to provide updates and ensure complete issue resolution, meeting SLA requirements and enhancing user satisfaction.
  </li>
  <li>
   Promote user independence by guiding associates toward effective self-service solutions.
  </li>
  <li>
   Diagnose and resolve routine hardware and software issues, applying standard troubleshooting techniques.
  </li>
  <li>
   Perform remote diagnostics and support using targeted questioning and technical tools.
  </li>
  <li>
   Escalate complex or unresolved issues to higher-level support teams in a timely manner.
  </li>
  <li>
   Liaise with IT vendors to coordinate service and support, including hardware repairs and replacements.
  </li>
  <li>
   Install, configure, and update hardware and software across user systems.
  </li>
  <li>
   Maintain accurate records of the bank&rsquo;s hardware inventory and ensure asset accountability.
  </li>
  <li>
   Effectively prioritize and manage multiple tasks while maintaining high attention to detail and service quality.
  </li>
  <li>
   Provide on-site support across multiple PeoplesBank locations in Massachusetts and Connecticut as needed.
  </li>
  <li>
   Participate in a rotating on-call schedule, delivering after-hours and weekend support for critical issues.
  </li>
  <li>
   Respond to high-priority incidents promptly, escalating as necessary based on severity and established procedures.
  </li>
  <li>
   Monitor system alerts and incoming requests to ensure rapid response and resolution.
  </li>
  <li>
   Successfully complete all required annual compliance training and testing, ensuring adherence to federal, state, and banking regulations.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associates degree
  </li>
  <li>
   One+ year(s) of experience in a technical role
  </li>
  <li>
   Or an equivalent combination of education and experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicates technical concepts clearly and effectively to both technical and non-technical audiences.
  </li>
  <li>
   Delivers exceptional customer service while consistently meeting or exceeding organizational service standards.
  </li>
  <li>
   Demonstrates strong written and verbal communication skills to support clear and effective interactions.
  </li>
  <li>
   Maintains professionalism and patience when engaging with internal stakeholders and external vendors.
  </li>
  <li>
   Develops a comprehensive understanding of organizational structure and the diverse needs of help desk users.
  </li>
  <li>
   Self-motivated and goal-oriented, with a proactive approach to problem-solving and continuous improvement.
  </li>
  <li>
   Excels in time management, issue resolution, and project coordination to ensure timely and high-quality outcomes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications, Licenses And/or Registrations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+ preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Computer/Technical Skills
  <br/>
  <br/>
 </strong>
 Familiarity with Microsoft applications such as:
 <br/>
 <br/>
 <ul>
  <li>
   Windows Desktop Operating System &ndash; 10, 11
  </li>
  <li>
   Windows 2016 / 2019 / 2022 Server
  </li>
  <li>
   Active Directory
  </li>
  <li>
   Microsoft 365
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment And Physical Demands
  <br/>
  <br/>
 </strong>
 The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel. Must have the ability to satisfy requirements to hold a driver&rsquo;s license and car insurance.
</div>


Help Desk Associate

Lindsay Corporation

<div><p><b>IT Helpdesk Intern</b></p><p></p><p><b><br>
Organization Summary</b></p><p>
Lindsay Corporation, headquartered in Omaha, Nebraska, is a global leader in irrigation and infrastructure solutions. Our mission is to innovate and support communities worldwide. As an intern, you&rsquo;ll join a team dedicated to technology and continuous improvement.</p><p></p><p><b><br>
Position Overview</b></p><p>
This internship is designed for college students eager to gain practical IT experience. You&rsquo;ll work alongside experienced professionals, supporting day-to-day IT operations and learning through real-world projects. The role is structured to provide mentorship, skill-building, and exposure to a variety of IT functions.</p><p></p><p><b><br>
Internship Details</b></p><ul><li>
Location: Lindsay, NE</li><li>
Duration: Year-long assignment (hours negotiable to accommodate academic commitments)</li><li>
Eligibility: Candidates must be enrolled in a relevant college program.</li></ul><p></p><p><b><br>
Key Responsibilities</b></p><ul><li>
Shadow and assist IT team members with troubleshooting and resolving basic computer and network issues.</li><li>
Participate in routine maintenance tasks, such as cleaning and calibrating printers and other devices, under supervision.</li><li>
Support the setup and configuration of hardware and software for end users.</li><li>
Help document IT processes and solutions for future reference.</li><li>
Learn and apply desktop service desk workflows and problem-solving skills in a supportive environment.</li><li>
Observe and assist with system analysis and performance monitoring.</li><li>
Contribute to IT research and surveys to identify areas for improvement.</li><li>
Practice safe data handling and learn about IT security protocols.</li><li>
Attend team meetings and training sessions to expand technical knowledge.</li></ul><p></p><p><b><br>
Learning &amp; Development Opportunities</b></p><ul><li>
Receive mentorship from IT professionals.</li><li>
Gain exposure to supporting and troubleshooting endpoints running both Windows and Linux operating systems.</li><li>
Develop proficiency in Microsoft Office and enterprise applications.</li><li>
Build communication and teamwork skills through collaborative projects.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>
Current college student in good academic standing (Associate, Bachelor&rsquo;s, or Graduate program in Computer Science or Information Systems).</li><li>
Strong interest in technology and willingness to learn.</li><li>
Basic knowledge of programming and Microsoft Office.</li><li>
Good interpersonal and communication skills.</li><li>
Motivated, detail-oriented, and eager to grow.</li></ul></div>

IT Helpdesk Intern

Von Maur

As a Service Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.
<br><br>
<b>WHAT YOU’LL DO:</b><br>
<ul>
<li>Own the customer experience – greet people sincerely, be friendly and thank every customer</li>
<li>Answer a multi-line telephone – assist customers or direct them to the appropriate area</li>
<li>Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions</li>
<li>Prepare, box, and wrap customer purchases and online orders for shipment</li>
<li>Calculate service desk and store cash work - prepare bank deposits</li>
<li>Maintain a clean and organized department</li>
<li>Be available to work day, evening, and weekend shifts</li>
</ul>
<b>WHAT YOU CAN EXPECT:</b><br>
We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
<br><ul>
<li>Competitive wages</li>
<li>Generous merchandise discount</li>
<li>Comprehensive benefits</li>
<li>401(k) retirement plan</li>
<li>No extended holiday hours</li>
<li>Promote from within philosophy - creates endless career opportunities!</li>
</ul>
<b>ABOUT US:</b><br>
Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

SERVICE DESK ASSOCIATE

Magnaflow

<div><div><div><b>What you will be doing:</b></div></div><div><div>
As an Associate Help Desk Support Specialist, you will be the first point of contact for our employees seeking technical assistance. You will provide support for technical issues, ensuring smooth and efficient operations. Your role will involve troubleshooting, diagnosing problems, and guiding users through step-by-step solutions.</div></div><div><div><b>
Responsibilities:</b>
</div></div><ul><li><div><div>Respond to requests for technical assistance in person, via phone, or electronically.
</div></div></li><li><div><div>Monitor helpdesk reporting queue and follow-up on open requests.
</div></div></li><li><div><div>Diagnose and resolve technical hardware and software issues.
</div></div></li><li><div><div>Research questions using available information resources.
</div></div></li><li><div><div>Advise users on appropriate actions.
</div></div></li><li><div><div>Follow standard help desk procedures.
</div></div></li><li><div><div>Log all help desk interactions.
</div></div></li><li><div><div>Administer help desk software.
</div></div></li><li><div><div>Identify and escalate situations requiring urgent attention.
</div></div></li><li><div><div>Track and route problems and requests and document resolutions.
</div></div></li><li><div><div>Prepare activity reports.
</div></div></li><li><div><div>Stay current with system information, changes, and updates.
</div></div></li><li><div><div>Work with infrastructure administrators to test tools and solutions.
</div></div></li></ul><p></p><p><b>Skills:</b></p><ul><li>
Excellent communication skills (written and verbal).
</li><li>Strong problem-solving skills.
</li><li>Ability to work independently and as part of a team. Intermediate to advanced knowledge of computer hardware and software.
</li><li>Administrative knowledge of both Windows and Mac operating systems.
</li><li>Understanding of networking fundamentals.
</li><li>Must be able to sit and stand intermittently, use a keyboard, climb stairs occasionally, and lift up to 25 pounds with or without accommodations.</li></ul><p><b>
Education:</b></p><ul><li>A.S. in Information Technology or a related field, or equivalent experience.
</li></ul><p><b>Years of Experience:</b></p><ul><li>0-2 years of experience in a help desk or technical support role.</li></ul></div>

Associate Help Desk Support Specialist

Northside Hospital

<div><div><div>Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.</div></div><div><div>
1. Answer Help Desk telephone during regular business hours; provide courteous, prompt, professional service under all circumstances.</div><p>
2. Maintain FIM/SIM for STAR application; perform primary data entry function, ensure quality of data entry process, and route Change Request forms appropriately</p><p>
3. Research and resolve problems and questions regarding PC configurations and hardware, printers, desktop applications, core clinical and financial systems, and other general system issues. Provides software education to employees.</p><p>
4. Accurately log, prioritize, queue, track, and follow-up on calls utilizing MIS Help Desk Software. Calls which cannot be quickly resolved by the Help Desk Analyst will be queued to support personnel in Technical Services, Applications, or Operations as appropriate.</p><p>
5. Regularly review open calls and follow-up with support staff to ensure all issues are being addressed in a timely manner. Escalate calls as appropriate to other staff or management.</p><p>
6. Review all open calls on a regular basis to ensure quality control; correct and update call information as necessary; identify trends or training opportunities.</p><p>
7. Implement, maintain, and support MIS Help Desk software application. Train other MIS personnel on usage and perform upgrades as necessary.</p><p>
8. Produce regular and on-demand call tracking reports for management.</p><p>
9. Assist Micro-Systems group in working and resolving support calls as time permits.</p><p>
10. Maintains complete confidentiality of all information and data.</p><p>
</p><p>11. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager.</p><p>
</p></div><div><p><b>KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED</b></p><p><b>
</b></p><p>1. One (1) year professional work experience in an Information Systems environment</p><p>
2. Experience with Microsoft Office, Windows Operating Systems, and SMS or other Remote Control Tools</p><p>
3. Possess excellent organizational, technical and analytical skills</p><p>
4. Ability to work effectively with others as a team, communicate effectively, and maintain courteous and professional demeanor and attitude at all times under stressful conditions
</p><p>5. Ability to read, write, and follow detailed written and oral instructions</p><p>
6. Must possess strong 10-key / data entry skills</p><div>
</div><p></p><p><b>KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED</b></p><p><b>
</b></p><div>1. B.S. or Associate degree in Information Systems or other related field (or comparable level of formal education)</div><p>
2. One (1) year experience in a healthcare MIS environment providing help desk support to end-users</p><p>
3. Experience with McKesson&rsquo;s Horizon Clinicals or Cerner or STAR, Pathways Interface Manager or ADP eTime Time &amp; Attendance application or Problem Tracking Software.</p><p>
4. Ability to write in a professional and concise manner; ability to effectively communicate concepts and procedures in a written format</p><p>
5. Work experience in an Information Systems environment. Experience with Microsoft Office or Windows 10 or Windows NT, or Windows 2000, as well as PC and printer hardware.</p></div></div>

Service Desk Associate

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are looking to hire IT Helpdesk Officer for our Lahore Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serving as the first point of contact for end-user support of computer systems/network on a routine basis via IT Helpdesk.
  </li>
  <li>
   Assists the Network team in designing and configuring the company&rsquo;s local, wired and wireless, and voice systems.
  </li>
  <li>
   Manages the daily activities of local network systems and perform diagnostics.
  </li>
  <li>
   Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards.
  </li>
  <li>
   Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.
  </li>
  <li>
   Maintains records of work completed and in-progress; and updates network documentation to record installations, upgrades, configurations, etc.
  </li>
  <li>
   Manages network management programs and assists the Team Lead in preparing network status reports.
  </li>
  <li>
   You must be able to prioritize remediation of issues in an environment with critical uptime requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


IT Helpdesk Representative

Telos Corporation

<div>Job Description:<p><br>
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.</p>
<p>Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!</p><br>
<p></p>
<p><b>Responsibilities:</b></p>
<ul><li>Manage inbound and outbound calls, emails, and voicemails from customers.</li>
<li>Supporting initial applicant contact through the pre-enrollment website.</li>
<li>Assisting with scheduling onsite appointments.</li>
<li>Resolving questions about the TSA PreCheck&reg; Program Enrollment process.</li>
<li>Escalating tickets to the TSA Tier 2 Support Team.</li>
<li>Verifying applicant provided acceptable documents.</li>
<li>Reviewing enrollments for completeness.</li>
<li>Providing Applicant Statuses.</li>
<li>Troubleshoot program equipment and assist with processing enrollments.</li>
<li>Assist with account creation and rescheduling appointments.</li>
<li>Document, track, monitor and follow up on problems/inquiries to ensure resolution in a timely manner.</li>
<li>Work cooperatively with other Telos Corporation and Telos ID employees, and other industry partners.</li>
<li>Assist and train less experienced personnel.</li>
<li>Document all interactions, issues and outcomes in Service Now.</li>
<li>Utilize tools and access to provide timely solutions during the applicant&rsquo;s appointment at an enrollment location.</li>
<li>Provide step-by-step guidance to callers over the phone.</li>
<li>Document all interactions, issues and solutions in appropriate systems.</li>
<li>Escalate complex issues to a higher level of support when necessary.</li>
<li>Meet performance metrics such as customer satisfaction and resolution.</li>
<li>Determine severity and complexity of issues and escalate to appropriate resolution path.</li></ul><br>
<br>
<br>
<div><b>Qualifications:</b></div>
<ul><li>High School diploma with 3+ years equivalent experience or advanced training.</li>
<li>Previous experience as a supervisor or lead in a customer service or technical support role.</li>
<li>Ability to handle multiple tasks and prioritize effectively.</li>
<li>Capable of performing all job task including the most complex under general supervision.</li>
<li>Assist in training less experienced personnel.</li>
<li>Proficient with Windows Operating Systems, and ability to record support tickets into ServiceNow.</li>
<li>Team player with a collaborative attitude.</li>
<li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li>
</ul>
<p>The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.</p>
<p>Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.</p>
<p>Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (&quot;SSA&quot;) and/or the Department of Homeland Security (&quot;DHS&quot;) of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.</p>
<p>Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relay service: https://www.fcc.gov/accessibility.</p>
<p>Telos Corporation is an EEO/AA employer.</p></div>

Help Desk Associate 3

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