it help desk associate

PeoplesBank

<div><div><div><div><div><div><div>Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!
Summary:
As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position involves providing timely and professional support to bank associates through various channels, including phone, in-person, email, and remote tools. Key responsibilities include troubleshooting hardware and software issues, managing service requests, performing system imaging and installations, and maintaining user accounts. The role also involves coordinating with vendors, maintaining hardware inventory, and ensuring compliance with internal policies and regulatory standards. Strong communication, documentation, and customer service skills are essential, along with the ability to prioritize tasks and provide on-call support as needed across multiple locations. This role is on-site at our executive offices in Holyoke, MA.
Essential Duties and Responsibilities:<div><ul><li>
Deliver Tier 1 technical support via phone, in-person, email, chat, and ticketing systems, ensuring timely and professional resolution in accordance with help desk protocols.</li><li>
Accurately document all service interactions and resolutions using IT tracking software to maintain detailed support records.</li><li>
Manage the full lifecycle of service requests, from initial intake to resolution and closure.</li><li>
Maintain proactive communication with users to provide updates and ensure complete issue resolution, meeting SLA requirements and enhancing user satisfaction.</li><li>
Promote user independence by guiding associates toward effective self-service solutions.</li><li>
Diagnose and resolve routine hardware and software issues, applying standard troubleshooting techniques.</li><li>
Perform remote diagnostics and support using targeted questioning and technical tools.</li><li>
Escalate complex or unresolved issues to higher-level support teams in a timely manner.</li><li>
Liaise with IT vendors to coordinate service and support, including hardware repairs and replacements.</li><li>
Install, configure, and update hardware and software across user systems.</li><li>
Maintain accurate records of the bank&rsquo;s hardware inventory and ensure asset accountability.</li><li>
Effectively prioritize and manage multiple tasks while maintaining high attention to detail and service quality.</li><li>
Provide on-site support across multiple PeoplesBank locations in Massachusetts and Connecticut as needed.</li><li>
Participate in a rotating on-call schedule, delivering after-hours and weekend support for critical issues.</li><li>
Respond to high-priority incidents promptly, escalating as necessary based on severity and established procedures.</li><li>
Monitor system alerts and incoming requests to ensure rapid response and resolution.</li><li>
Successfully complete all required annual compliance training and testing, ensuring adherence to federal, state, and banking regulations.</li></ul></div><div><ul><li>
Other duties as assigned.</li></ul></div>
Education and Experience:<div><ul><li>
Associates degree</li><li>
One+ year(s) of experience in a technical role</li><li>
Or an equivalent combination of education and experience</li></ul></div> 
Skills Required:<div><ul><li>
Communicates technical concepts clearly and effectively to both technical and non-technical audiences.</li><li>
Delivers exceptional customer service while consistently meeting or exceeding organizational service standards.</li><li>
Demonstrates strong written and verbal communication skills to support clear and effective interactions.</li><li>
Maintains professionalism and patience when engaging with internal stakeholders and external vendors.</li><li>
Develops a comprehensive understanding of organizational structure and the diverse needs of help desk users.</li><li>
Self-motivated and goal-oriented, with a proactive approach to problem-solving and continuous improvement.</li><li>
Excels in time management, issue resolution, and project coordination to ensure timely and high-quality outcomes.</li></ul></div> 
Certifications, Licenses and/or registrations:<div><ul><li>
CompTIA A+ preferred</li></ul>
Computer/Technical Skills:</div><div>
Familiarity with Microsoft applications such as:</div><div><ul><li>
Windows Desktop Operating System &ndash; 10, 11</li><li>
Windows 2016 / 2019 / 2022 Server</li><li>
Active Directory</li><li>
Microsoft 365</li></ul></div>
Work Environment and Physical Demands:
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel. Must have the ability to satisfy requirements to hold a driver&rsquo;s license and car insurance.</div></div></div></div></div></div></div><div></div>

Help Desk Associate

Enova International

<div>
 
 
 We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
 
 
 
 
 About the role:
 
 
 
 Enova is seeking an ambitious Help Desk Associate to join our team of problem-solvers, self-directors, and action-oriented thinkers. In this role, you will be providing tech support for both remote and on-site Enova staff, ensuring integrity and confidentiality due to the sensitive nature of the information accessed. You will work independently and as part of a team, following established protocols. Your responsibilities include supporting clients, providing technical support for PCs, diagnosing and resolving complex issues. Additionally, you'll propose system modifications to enhance user experience and ensure service level objectives are met. You will learn new technologies and strategies that will require showcasing strong interpersonal, professional, and communication skills to uphold and contribute to the continued success of Enova.
 
 &nbsp;
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Working a Hybrid schedule that changes based on business needs and on-call rotation
 </li>
 <li>
 Provide end-user support on Windows, macOS, Google Meets &amp; other supported systems and applications
 </li>
 <li>
 Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events.
 </li>
 <li>
 Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day.
 </li>
 <li>
 Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals.
 </li>
 <li>
 Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates.
 </li>
 <li>
 Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency.
 </li>
 <li>
 Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues.
 </li>
 <li>
 Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software.
 </li>
 <li>
 Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership.
 </li>
 <li>
 Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization.
 </li>
 <li>
 Travel to the Chicago office for training.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 1+ years support experience
 </li>
 <li>
 Basic networking troubleshooting capabilities
 </li>
 <li>
 Exceptional interpersonal and communication skills
 </li>
 <li>
 Experience in developing knowledge base articles or step-by-step guides
 </li>
 <li>
 Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira&nbsp;
 </li>
 <li>
 Knowledge of PowerShell&nbsp;
 </li>
 <li>
 Associates degree&nbsp;
 </li>
 <li>
 Team leadership experience is a plus
 </li>
 </ul>
 
 
 Compensation:
 
 
 
 This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown.&nbsp;
 
 
 Budgeted annual salary ranges:
 
 
 Help Desk Associate I: $43,000 to $60,000
 
 Help Desk Associate II: $52,000 to $64,000
 
 
 Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
 
 
 
 Benefits &amp; Perks:
 
 
 <ul>
 <li>
 Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
 </li>
 <li>
 
 Health, dental, and vision insurance including mental health benefits
 
 </li>
 <li>
 
 401(k) matching plus a roth option (U.S. Based employees only)
 
 </li>
 <li>
 
 PTO &amp; paid holidays off
 
 </li>
 <li>
 
 Sabbatical program (for eligible roles)
 
 </li>
 <li>
 
 Summer hours (for eligible roles)
 
 </li>
 <li>
 
 Paid parental leave
 
 </li>
 <li>
 
 DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
 
 </li>
 <li>
 
 Employee recognition and rewards program
 
 </li>
 <li>
 
 Charitable matching and a paid volunteer day&hellip;Plus so much more!
 
 </li>
 </ul>
 
 
 About Enova
 
 
 
 
 Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus&trade;platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks&mdash;in order to create accessible credit for millions.
 
 
 &nbsp;
 
 
 
 
 Being a values-driven organization is at the core of Enova&rsquo;s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova&rsquo;s values and culture
 
 
 here
 
 
 .&nbsp;
 
 
 
 
 It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click
 
 
 
 
 here
 
 
 to review our California Privacy Policy for Job Applicants.
 
 
</div>

Help Desk Associate (Hybrid)

Byrider

<div>About the Role
We are seeking a customer-focused and motivated Service Desk Associate to join our
Information Technology team. In this role, you will serve as the first point of contact for
technical support requests, assisting end users with troubleshooting, issue resolution, and
technology support across the organization.
The ideal candidate is a strong communicator who enjoys problem-solving, works well in a fast-
paced environment, and is passionate about delivering excellent customer service. This position
offers the opportunity to learn a variety of business technologies while working closely with an
experienced IT team.
Schedule
This position follows a rotating Monday through Friday schedule, including:
7:00 a.m. &ndash; 4:00 p.m.
8:00 a.m. &ndash; 5:00 p.m.
9:00 a.m. &ndash; 6:00 p.m.
Participation in an on-call rotation is required and includes evenings/nights and Saturdays.
Responsibilities<ul><li>
Provide first-level technical support for phone, email, and ticketing requests</li><li>
Troubleshoot hardware, software, browser, and basic network issues</li><li>
Escalate complex technical issues to appropriate IT team members</li><li>
Maintain accurate ticket documentation and resolution notes</li><li>
Create and update technical and end-user documentation</li><li>
Communicate professionally with employees and leadership across the organization</li><li>
Support users in both remote and in-office environments</li><li>
Learn and support various internal business systems and technologies</li><li>
Meet service level agreement (SLA) expectations for response and resolution times</li><li>
Collaborate with team members to continuously improve support processes and</li><li>
documentation</li></ul>
Qualifications
Preferred Technical Experience<ul><li>
Active Directory user management</li><li>
Google Workspace administration</li><li>
Basic network troubleshooting</li><li>
Basic hardware and software troubleshooting</li><li>
Experience with Jira Service Management or similar ticketing systems</li><li>
Browser troubleshooting experience (Microsoft Edge and Google Chrome)</li></ul>
Preferred Education &amp; Certifications<ul><li>
Associate degree in Computer Science, Information Technology, or related field</li><li>
preferred</li><li>
Equivalent work experience considered</li><li>
CompTIA A+ certification preferred</li><li>
What We&rsquo;re Looking For</li><li>
Strong verbal and written communication skills</li><li>
Excellent customer service and interpersonal skills</li><li>
Ability to work independently and collaboratively within a team</li><li>
Adaptability and willingness to learn new technologies</li><li>
Strong attention to detail and organizational skills</li><li>
Dependable work ethic with a proactive mindset</li><li>
Ability to remain calm and professional while solving technical issues</li></ul>
Why Join Us?<ul><li>
Collaborative and supportive IT team environment</li><li>
Opportunity to grow technical skills and business knowledge</li><li>
Exposure to a variety of technologies and systems</li><li>
Hybrid work environment</li><li>
Stable full-time opportunity with career growth potential</li></ul></div>

Service Desk Associate

Deloitte

<div><div><div>Location
</div>Jeddah
</div><div><div>About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul>During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:<ul>
<li>Provide first and second level support to end users
</li><li>Escalate appropriate issues within the team as necessary
</li><li>Ensure adherence to service level agreements
</li><li>Perform housekeeping and network maintenance activities
</li><li>Deploy new PC's, laptops, software and peripheral equipment
</li><li>Research technical solutions in department specific applications
</li><li>Remain courteous and patient with end users
</li><li>Work as part of a team to consistently achieve team targets</li>
</ul>Leadership capabilities:<ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact
</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track
</li><li>Actively focuses on developing effective communication and relationship-building skills
</li><li>Understands how their daily work contributes to the priorities of the team and the business</li>
</ul>Qualifications:<ul>
<li>Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)</li>
<li>Experience working in a similar role as either IT support or on a service desk/help desk is advantageous</li>
<li>The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
</li><li>Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
</li><li>Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
</li><li>Ability to work under pressure and meet critical deadlines</li></ul></div></div></div>

Associate - IT Helpdesk Engineer | Information Technology

Boeing

<div>Berkeley, Missouri
Job ID JR2026503880 Category Security Clearance Role Type Onsite Post Date May 07, 2026<div> 
</div><div>Job Description
At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company&rsquo;s Specialized United States Infrastructure Operations Organization is currently seeking an Associate Help DeskTechnicianto join the team in Berkeley, MO.
In this frontline Information Technology (IT) support role, you will answer incoming support calls, create and manage incidents in Jira Service Management, and resolve common user issues including access and permissions, Windows desktops, applications, printers, and collaboration tools.
The ideal candidate combines strong troubleshooting skills, a customer-focused attitude, and precise ticketing and documentation practices to ensure timely resolution and excellent end-user experience.
Position Responsibilities:<ul><li>
Answer incoming support calls and respond to end-user IT requests via phone, email, and chat</li><li>
Provide frontline phone technical support and remote troubleshooting</li><li>
Create, document, update, and close incidents in &ldquo;Jira Service Management&rdquo;</li><li>
Diagnose, isolate, and troubleshoot recurring issues using ticket history and knowledge base articles</li><li>
Escalate server and infrastructure issues to Systems Administration and Network teams; follow escalation workflows</li><li>
Maintain clear, timely communication with end users and leadership throughout the incident lifecycle</li><li>
Identify and report recurring incident trends and recommend corrective actions</li><li>
Assist with end-user onboarding/offboarding, workstation setup, and account provisioning</li><li>
Contribute to and maintain knowledge base documentation and standard operating procedures</li><li>
Resolve common end-user issues including:<ul><li>
password resets</li><li>
account lockouts</li><li>
access and permissions issues</li><li>
desktop troubleshooting</li><li>
printer and peripheral support</li><li>
Microsoft Office issues</li><li>
software installation and configuration</li><li>
collaboration tool support</li></ul></li></ul>
Basic Qualifications (Required Skills/Experience):<ul><li>
Ability to obtain access to Special Access Programs (SAP)</li><li>
Active Security+ certification or the ability to obtain the certification within 6 months of your start date</li><li>
1+ years of experience in an IT Help Desk position resolving IT issues</li><li>
1+ years of experience working in a fast-paced customer service related environment</li><li>
1+ years of experience supporting Windows operating systems (Windows 10/ Server 2012 or greater)</li><li>
1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word</li><li>
1+ years of experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)</li></ul>
Preferred Qualifications (Desired Skills/Experience):<ul><li>
Bachelor's degree or equivalent work or military experience</li></ul><ul><li>
Experience with Jira Service Management</li><li>
Experience supporting collaboration tools such as Teams</li><li>
Experience with base creation and documentation best practices</li><li>
Experience with basic networking (e.g., TCP/IP, DHCP, DNS)</li><li>
Experience with troubleshooting for desktops, printers, software, and user access issues</li></ul>
Conflict of Interest:
Successful candidates for this job must satisfy the Company&rsquo;s Conflict of Interest (COI) assessment process.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay &amp; Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $66,300 &ndash; $89,700 

Applications for this position will be accepted until May. 15, 2026 

Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a &ldquo;U.S. Person&rdquo; as defined by 22 C.F.R. &sect;120.62 is required. &ldquo;U.S. Person&rdquo; includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift 

Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.</div></div>
 <div><h2 class="jobSectionHeader">Your Benefits</h2>
No matter where you are in life, our benefits help prepare you for the present and the future.
<ul><li><div>Generous company match to your 401(k).</div></li>
<li><div>Industry-leading tuition assistance program pays your institution directly.</div></li>
<li><div>Fertility, adoption, and surrogacy benefits.</div></li>
<li><div>Up to $10,000 gift match when you support your favorite nonprofit organizations.</div></li></ul> 

These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.</div>

Associate Help Desk Technician

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Technology
 
 
 
 
 Specialism
 
 
 Advisory - Other
 
 
 
 
 Management Level
 
 
 Manager
 
 
 
 
 Job Description &amp; Summary
 
 
 At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.
 
 
 As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
 
 
 
 
 
 Who
 
 &nbsp;
 
 
 
 We&rsquo;re
 
 
 
 &nbsp;
 
 Looking For
 
 
 
 &nbsp;
 
 
 
 
 
 Are you experienced in IT service management and end-user support for enterprise applications? Do you enjoy resolving issues, supporting users, and ensuring smooth day-to-day operations?
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re
 
 
 
 &nbsp;
 
 looking for an
 
 &nbsp;
 
 
 
 Operations
 
 
 
 &nbsp;
 
 Management professional to join our team and act as a first point of contact for IT service requests and incidents. The role focuses on operational support, user
 
 &nbsp;
 
 
 
 assistance
 
 
 , and coordination with internal teams to ensure service continuity and quality delivery.
 
 
 
 &nbsp;
 
 
 
 
 
 About the Role
 
 
 
 &nbsp;
 
 
 
 
 
 This role provides day-to-day IT operational support across enterprise systems. You will manage incidents and service requests, perform initial troubleshooting, support user access and navigation, and ensure issues are resolved or escalated in line with ITSM processes. You will also support documentation, testing, and change or release activities when
 
 &nbsp;
 
 
 
 required
 
 
 .
 
 
 
 &nbsp;
 
 
 
 
 
 Key Responsibilities
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 
 Act as first-line support for IT-related queries, incidents, and service requests
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Log, categorize, prioritize, and manage tickets through the service management tool
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Perform initial analysis and troubleshooting, escalating issues where necessary
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Support user access requests and basic system navigation issues
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Collaborate with internal IT and service teams to ensure
 
 &nbsp;
 
 
 
 timely
 
 
 
 &nbsp;
 
 resolution
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Maintain and update support documentation, knowledge articles, and user guidance
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Support system changes, testing, or rollout activities as needed
 
 
 
 &nbsp;
 
 
 
 </li>
 </ul>
 
 
 Skills and Experience Required
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 
 Experience in an IT service desk, operations, or IT support role
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Good understanding of ITSM processes (Incident, Request, Change, Problem)
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Strong communication
 
 
 , coordination, and problem-solving skills
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Customer-focused mindset with strong attention to detail
 
 
 
 &nbsp;
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Experience with ticketing tools such as ServiceNow is an advantage
 
 
 
 &nbsp;
 
 
 
 </li>
 </ul>
 
 
 About the Team
 
 
 
 &nbsp;
 
 
 
 
 
 Operations Management is part of our Managed Service Delivery Tower. We
 
 &nbsp;
 
 
 
 are responsible for
 
 
 
 &nbsp;
 
 ensuring a reliable, efficient, and user-focused service experience across all supported systems. Our focus is on responsiveness, clear communication, and continuous service improvement.
 
 
 
 &nbsp;
 
 
 
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 
 
 Government Clearance Required?
 
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

ETIC, Service Desk - Associate

Berlin-Wheeler

<div><h1 class="jobSectionHeader">Help Desk I Specialist</h1>
Be the person who makes someone's day easier.
Are you the kind of person who enjoys solving problems, helping others, and figuring out &quot;why it's not working&quot;? We're looking for a dependable, people-focused Help Desk I Specialist to join our IT team and provide first-level technical support to employees and users across the organization.
This is a great opportunity for someone looking to grow their career in IT while gaining hands-on experience with hardware, software, troubleshooting, and customer support in a fast-paced environment.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Provide first-level technical support by phone, email, chat, and ticketing systems</li><li>
Troubleshoot common hardware, software, password, printer, and connectivity issues</li><li>
Assist users with Microsoft Office, email, VPN access, and system navigation</li><li>
Set up and configure computers, monitors, peripherals, and user accounts</li><li>
Escalate advanced technical issues to higher-level IT staff when needed</li><li>
Document issues, resolutions, and support activity accurately in the ticketing system</li><li>
Deliver friendly, professional customer service with patience and urgency</li><li>
Help maintain technology inventory and equipment organization</li><li>
Support both onsite and remote employees as needed</li></ul><h2 class="jobSectionHeader">
What We're Looking For</h2><ul><li>
Strong communication and customer service skills</li><li>
Basic understanding of computer systems, networking, and troubleshooting</li><li>
Ability to stay organized and manage multiple requests at once</li><li>
Positive attitude with a willingness to learn and grow</li><li>
Ability to explain technical information in simple, easy-to-understand terms</li><li>
Reliable attendance and strong problem-solving skills</li><li>
Previous help desk, technical support, customer service, or IT experience is a plus</li><li>
Certifications such as A+, Google IT Support, or similar are helpful but not required</li></ul><h2 class="jobSectionHeader">
Why Join Us?</h2><ul><li>
Opportunity to build a long-term career in Information Technology</li><li>
Supportive team environment with hands-on training</li><li>
Variety in your day - no two problems are ever the same</li><li>
Meaningful work helping employees stay connected and productive</li><li>
Stable organization that values teamwork and reliability</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
High school diploma or equivalent required</li><li>
Associate degree in Information Technology or related field preferred</li><li>
1+ year of technical support or customer service experience preferred</li></ul><h2 class="jobSectionHeader">
ScheduleWork Environment</h2><ul><li>
Full-time position</li><li>
Day shift with occasional after-hours support as needed</li></ul><h2 class="jobSectionHeader">
Apply Today</h2>
If you enjoy technology, helping people, and solving problems, we'd love to hear from you. Whether you're starting your IT career or looking to grow your skills, this role offers the opportunity to make an impact while building valuable experience.</div>

Help Desk I Specialist

Search 10000+ It help desk associate jobs near you this May. New roles added regularly across leading industries. Apply today.