it help desk

Toppan Packaging Americas

<div><p>TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.<br>
<br>
TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.<br>
<br>
Want to learn more? Visit us at packaging.toppan.com<br>
<br>
<b>Summary Description:</b><br>
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency.<br>
<br>
<b>What you&rsquo;ll be doing:</b></p><ul><li>
Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.</li><li>
Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.</li><li>
Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.</li><li>
Develop, document, and enforce help desk procedures, workflows, and support standards.</li><li>
Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.</li><li>
Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.</li><li>
Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.</li><li>
Ensure compliance with IT policies, security standards, and regulatory requirements.</li><li>
Identify recurring issues and recommend root-cause fixes and process improvements.</li><li>
Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.</li></ul><p></p><p><b>
Leadership &amp; Administrative Duties</b></p><ul><li>
Provide day-to-day guidance and task coordination for help desk technicians.</li><li>
Assist with training, mentoring, and onboarding of new help desk staff.</li><li>
Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.</li><li>
Contribute to performance reviews by providing feedback on technician performance and development needs.</li><li>
Lead in the development of processes to manage major incidents.</li></ul><p><b><br>
We&rsquo;d love to hear from you if:</b></p><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>
2 -3 years of experience in IT support or help desk roles,</li><li>
Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.</li><li>
Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).</li><li>
Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.</li><li>
Excellent communication, customer service, and documentation skills.</li></ul><p><b><br>
Key Competencies</b></p><ul><li>
Customer-focused mindset with strong problem-solving abilities.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>
Strong analytical skills with attention to detail.</li><li>
Leadership, coaching, and collaboration skills.</li><li>
Ability to translate technical concepts into clear, user-friendly language.</li></ul><p><b><br>
Compensation:</b><br>
<br>
The annual base salary range for this role is from $80,000 to $90,000<br>
<br>
At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees&rsquo; overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.<br>
<br>
<b>Benefits</b></p><ul><li>
Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options</li><li>
401(k) retirement plan with company match</li><li>
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services</li><li>
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family</li><li>
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance</li><li>
Tuition reimbursement</li></ul><p><br>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.<br>
<br>
We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.</p></div>

IT Help Desk Administrator

Sutherland

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Sutherland is seeking a talented onsite
 <strong>
  IT Help Desk Specialist
 </strong>
 to join our growing team in
 <strong>
  Cairo
 </strong>
 ! If you have the skills and experience needed to succeed in this role, we want to hear from you!
 <br/>
 <br/>
 As an
 <strong>
  IT Help Desk Specialist
 </strong>
 , you'll be responsible for the following:
 <br/>
 <br/>
 <strong>
  Technical Support:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  </li>
  <li>
   Efficient problem resolution and maximize systems availability.
  </li>
  <li>
   Review the frequently faced system problems and work on the improvements.
  </li>
  <li>
   Strict Compliance to agreed SLA for issue resolution.
  </li>
  <li>
   On Call 24x7.
  </li>
  <li>
   Maintains integrity of systems.
  </li>
  <li>
   Ensure all users can access their workstation with required privileges for day-to-day operations.
  </li>
  <li>
   Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
  </li>
  <li>
   Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).
  </li>
  <li>
   Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
  </li>
  <li>
   Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
  </li>
  <li>
   Strictly adhere to the set procedures and follow the guidelines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hardware/software preparation &amp; installations
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
  </li>
  <li>
   Documentation maintained to support compliance/IT Security and audit requirements.
  </li>
  <li>
   Improves client references by writing and maintaining documentation.
  </li>
  <li>
   Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
  </li>
  <li>
   MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.
  </li>
  <li>
   Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
  </li>
  <li>
   Familiar with standard concepts, practices, and procedures within information technology.
  </li>
  <li>
   Ability to work well with others in pursuit of business aims / ability to work under pressure.
  </li>
  <li>
   Energy, enthusiasm and commitment to the business unit.
  </li>
  <li>
   Positive response to and recognition of the need for change.
  </li>
  <li>
   Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
  </li>
  <li>
   High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
  </li>
  <li>
   Willing to work on different shifts and be assigned to other sites/location if required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 All your information will be kept confidential according to EEO guidelines.
</div>


IT Help Desk Specialist | Cairo | Onsite

<div><b>Job Description</b><p><br>
Sutherland is seeking a talented onsite <b>IT Help Desk Specialist</b> to join our growing team in <b>Cairo</b>! If you have the skills and experience needed to succeed in this role, we want to hear from you!</p><p>
As an <b>IT Help Desk Specialist</b>, you'll be responsible for the following:</p><p><b>
Technical Support:</b></p><ul><li>
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.</li><li>
Efficient problem resolution and maximize systems availability.</li><li>
Review the frequently faced system problems and work on the improvements.</li><li>
Strict Compliance to agreed SLA for issue resolution.</li><li>
On Call 24x7.</li><li>
Maintains integrity of systems.</li><li>
Ensure all users can access their workstation with required privileges for day-to-day operations.</li><li>
Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.</li><li>
Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).</li><li>
Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.</li><li>
Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.</li><li>
Strictly adhere to the set procedures and follow the guidelines.</li></ul><p><b>
Hardware/software preparation &amp; installations</b>:</p><ul><li>
Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.</li></ul><p><b>
Documentation:</b></p><ul><li>
Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.</li><li>
Documentation maintained to support compliance/IT Security and audit requirements.</li><li>
Improves client references by writing and maintaining documentation.</li><li>
Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.</li></ul><p></p><b><br>
Qualifications</b><ul><li><br>
Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.</li><li>MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.</li><li>Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.</li><li>Familiar with standard concepts, practices, and procedures within information technology.</li><li>Ability to work well with others in pursuit of business aims / ability to work under pressure.</li><li>Energy, enthusiasm and commitment to the business unit.</li><li>Positive response to and recognition of the need for change.</li><li>Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.</li><li>High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.</li><li>Willing to work on different shifts and be assigned to other sites/location if required.</li></ul><b><br>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Rural King Supply

<div>Overview:
<h1 class="jobSectionHeader"><b>About us</b></h1><div>
Rural King is America&rsquo;s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is <b>constantly expanding</b>. Our annual sales exceed <b>$2.5 Billion</b>, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.</div><div></div><div><br>
One thing our customers appreciate is our unique shopping experience, complete with complimentary <b>popcorn and coffee</b>. It's just one way we show our appreciation for their support.</div><div></div><div><br>
At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a <b>people-first</b> environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to <b>grow professionally</b>, contribute meaningfully, and make a difference in the lives of those we serve.</div><div></div><p><b><br>
How we reward you
</b></p><div>401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%</div><div>
Healthcare plans to support your needs</div><div>
Virtual doctor visits</div><div>
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic&rsquo;s Complex Care Program</div><div>
15% Associate Discount</div><div>
Dave Ramsey&rsquo;s SmartDollar Program</div><div>
Associate Assistance Program</div><div>
RK Cares Associate Hardship Program</div><div>
24/7 Chaplaincy Services</div><div>
Company paid YMCA Family Membership</div>
Responsibilities:
<h1 class="jobSectionHeader"><b>What You&rsquo;ll do
</b></h1><div>The purpose of the Help Desk Support role works within the Rural King Information Technology support center is to diagnose and resolve hardware and software related issues. This includes answering questions for Rural King associates, basic troubleshooting of computers, printers, scanners, and other hardware devices as required. The individual must be able to work holidays when needed and have a desire to start a career working within Information Technology.</div><ul><li>
Serve as Front Line Call Support to internal customers for our Help Desk Support &ndash; Tier I team.</li><li>
Provide excellent customer service to end users while troubleshooting client issues via phone, remote tools, and e-mail on Windows networked Enterprise desktop environment.</li><li>
Manage user account data in Active Directory, Exchange, and several lines of business applications.</li><li>
Escalate, coordinate, and collaborate support issues with multiple teams as necessary.</li><li>
Provide follow-up status to clients according to support policies and procedures.</li><li>
Identify trends in the support calls and develop documentation to address these most-often reported problems and issues.</li><li>
Notify management of increasing trends, unusual activity, or repeated activity.</li><li>
Successfully handle calls from difficult clients.</li><li>
Log all help desk calls or email requests into the Incident Management System and updates incident profiles.</li><li>
Keep peers and End User/Alt End User informed of trends, significant problems, unexpected delays, and anything new in the environment.</li><li>
Work closely with team and management to ensure that quality of support service and service level requirements are met for exceptional end-user community support.</li><li>
May be required to cross train and perform other duties.</li></ul><h1 class="jobSectionHeader"><b>
Supervisory Responsibilities</b></h1><div><br>
</div><div>None</div><br>
<div></div>
Qualifications:
<h1 class="jobSectionHeader"><b>Essential Qualities for Success</b></h1><br>
<div></div><ul><li>
At least 1 year of basic computer experience or equivalent combination of experience and education.</li><li>
Oracle Software Experience is a plus.</li><li>
PC Peripheral knowledge and diagnostic experience.
</li><li>Laser printer troubleshooting.</li><li>
Working knowledge of Microsoft Office Suite.</li><li>
Comfortable navigating computer systems and software to assist customers or manage tasks.
</li><li>Excellent verbal and written interpersonal and communication skills.</li><li>
Excellent customer service skills.
</li><li>Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner.
</li><li>Effectively articulate expectations, requirements, and boundaries while actively listing to other&rsquo;s perspectives.
</li><li>Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
</li><li>Demonstrate the ability to influence outcomes without being overly aggressive or passive.
</li></ul><h1 class="jobSectionHeader"><b>
</b></h1><h1 class="jobSectionHeader"><b>Physical Requirements</b></h1><br>
<div></div><ul><li>
Ability to maintain a seated or standing position for extended durations.</li><li>
Capability to lift 15 pounds periodically.
</li><li>Able to navigate and access all facilities.</li><li>
Skill to effectively communicate verbally with others, both in-person and via electronic devices.</li><li>
Close vision for computer-related tasks.</li></ul><div>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.</div><div>
The pay range for this position is $15.75 - $16.50 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.</div></div>

IT Help Desk Support Tier I

Deloitte

<div><div><div><b>Location
</b></div><p>Jeddah
</p></div><div><div><p><b>About Deloitte:</b> When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.</p><p><b>
Our Purpose</b></p><p>
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p><p>
Our shared values guide the way we behave to make a positive, enduring impact:</p><ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul><p>During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:</p><ul>
<li>Provide first and second level support to end users
</li><li>Escalate appropriate issues within the team as necessary
</li><li>Ensure adherence to service level agreements
</li><li>Perform housekeeping and network maintenance activities
</li><li>Deploy new PC's, laptops, software and peripheral equipment
</li><li>Research technical solutions in department specific applications
</li><li>Remain courteous and patient with end users
</li><li>Work as part of a team to consistently achieve team targets</li>
</ul><p><b>Leadership capabilities:</b></p><ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact
</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track
</li><li>Actively focuses on developing effective communication and relationship-building skills
</li><li>Understands how their daily work contributes to the priorities of the team and the business</li>
</ul><p><b>Qualifications:</b></p><ul>
<li>Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)</li>
<li>Experience working in a similar role as either IT support or on a service desk/help desk is advantageous</li>
<li>The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
</li><li>Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
</li><li>Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
</li><li>Ability to work under pressure and meet critical deadlines</li></ul></div></div></div>

Associate - IT Helpdesk Engineer | Information Technology

Boeing

<div><p>Berkeley, Missouri</p>
Job ID JR2026503880 Category Security Clearance Role Type Onsite Post Date May 07, 2026<p></p><div><br>
</div><div><p><b>Job Description</b></p><p>
At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.</p><p>
The Boeing Company&rsquo;s Specialized United States Infrastructure Operations Organization is currently seeking an <b>Associate Help Desk</b><b>Technician</b>to join the team in <b>Berkeley, MO</b>.</p><p>
In this frontline Information Technology (IT) support role, you will answer incoming support calls, create and manage incidents in Jira Service Management, and resolve common user issues including access and permissions, Windows desktops, applications, printers, and collaboration tools.</p><p>
The ideal candidate combines strong troubleshooting skills, a customer-focused attitude, and precise ticketing and documentation practices to ensure timely resolution and excellent end-user experience.</p><p><b>
Position Responsibilities:</b></p><ul><li><p>
Answer incoming support calls and respond to end-user IT requests via phone, email, and chat</p></li><li><p>
Provide frontline phone technical support and remote troubleshooting</p></li><li><p>
Create, document, update, and close incidents in &ldquo;Jira Service Management&rdquo;</p></li><li><p>
Diagnose, isolate, and troubleshoot recurring issues using ticket history and knowledge base articles</p></li><li><p>
Escalate server and infrastructure issues to Systems Administration and Network teams; follow escalation workflows</p></li><li><p>
Maintain clear, timely communication with end users and leadership throughout the incident lifecycle</p></li><li><p>
Identify and report recurring incident trends and recommend corrective actions</p></li><li><p>
Assist with end-user onboarding/offboarding, workstation setup, and account provisioning</p></li><li><p>
Contribute to and maintain knowledge base documentation and standard operating procedures</p></li><li><p>
Resolve common end-user issues including:</p><ul><li><p>
password resets</p></li><li><p>
account lockouts</p></li><li><p>
access and permissions issues</p></li><li><p>
desktop troubleshooting</p></li><li><p>
printer and peripheral support</p></li><li><p>
Microsoft Office issues</p></li><li><p>
software installation and configuration</p></li><li><p>
collaboration tool support</p></li></ul></li></ul><p><b>
Basic Qualifications (Required Skills/Experience):</b></p><ul><li><p>
Ability to obtain access to Special Access Programs (SAP)</p></li><li><p>
Active Security+ certification or the ability to obtain the certification within 6 months of your start date</p></li><li><p>
1+ years of experience in an IT Help Desk position resolving IT issues</p></li><li><p>
1+ years of experience working in a fast-paced customer service related environment</p></li><li><p>
1+ years of experience supporting Windows operating systems (Windows 10/ Server 2012 or greater)</p></li><li><p>
1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word</p></li><li><p>
1+ years of experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)</p></li></ul><p><b>
Preferred Qualifications (Desired Skills/Experience):</b></p><ul><li><p>
Bachelor's degree or equivalent work or military experience</p></li></ul><ul><li><p>
Experience with Jira Service Management</p></li><li><p>
Experience supporting collaboration tools such as Teams</p></li><li><p>
Experience with base creation and documentation best practices</p></li><li><p>
Experience with basic networking (e.g., TCP/IP, DHCP, DNS)</p></li><li><p>
Experience with troubleshooting for desktops, printers, software, and user access issues</p></li></ul><p><b>
Conflict of Interest:
</b></p><p>Successful candidates for this job must satisfy the Company&rsquo;s Conflict of Interest (COI) assessment process.</p><p><b>
Drug Free Workplace:</b></p><p>
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.</p><p><b>
Pay &amp; Benefits:</b></p><p>
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.</p><p>
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.</p><p>
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.</p><p>
Pay is based upon candidate experience and qualifications, as well as market and business considerations.</p><p>
Summary pay range: $66,300 &ndash; $89,700</p><br>
<p>
Applications for this position will be accepted until <b>May. 15, 2026</b></p><br>
<p><b>
Export Control Requirements:
</b></p><p>This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a &ldquo;U.S. Person&rdquo; as defined by 22 C.F.R. &sect;120.62 is required. &ldquo;U.S. Person&rdquo; includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.</p><p><b>
Export Control Details:
</b></p><p>US based job, US Person required</p><p><b>
Relocation
</b></p><p>This position offers relocation based on candidate eligibility.</p><p><b>
Security Clearance
</b></p><p>This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)</p><p><b>
Visa Sponsorship
</b></p><p>Employer will not sponsor applicants for employment visa status.</p><p><b>
Shift
</b></p><p>This position is for 1st shift</p><br>
<p><b>
Equal Opportunity Employer:</b></p><p>
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.</p></div></div><p></p>
<br><div><h2 class="jobSectionHeader"><b>Your Benefits</b></h2>
<p>No matter where you are in life, our benefits help prepare you for the present and the future.</p>
<ul><li><div>Generous company match to your 401(k).</div></li>
<li><div>Industry-leading tuition assistance program pays your institution directly.</div></li>
<li><div>Fertility, adoption, and surrogacy benefits.</div></li>
<li><div>Up to $10,000 gift match when you support your favorite nonprofit organizations.</div></li></ul><br>
<p></p>
<p>These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.</p></div>

Associate Help Desk Technician

UA Brands

<div><p><b>Seeking a fulfilling IT role where your skills make a meaningful impact every day? We&rsquo;ve got the perfect opportunity for you!</b></p>
<div><b>
ABOUT UA/UNIFORM ADVANTAGE BRANDS</b></div>
<div>At UA Brands, we&rsquo;re changing the way healthcare and culinary professionals dress. For over 40 years, we&rsquo;ve created stylish, high-performance uniforms designed to empower those on the front lines. Our apparel breaks the mold&mdash;combining brilliant design with real-world function. Join a team that values creativity, impact, and community, and help us redefine uniforms that don&rsquo;t conform.</div>
<div></div>
<div><b>ABOUT THE ROLE</b></div>
<div>The Tech Support-Help Desk III role is a senior-level role in our distribution center. This position provides both desk-side and remote support on multiple applications, globally, as needed. They will serve as an SME for warehouse management systems by learning and understanding all the inner workings of the technology. This role requires an on-call rotation one week (and weekend) per month.</div>
<div></div>
<div><b>WHAT YOU&rsquo;LL DO</b></div>
<ul><li><div>Work with IT Infrastructure, Dev, and DB teams to troubleshoot issues with WMS and ERP systems. Participate in scheduled downtime and after-hours maintenance ofthe server and network infrastructure.</div>
</li><li><div>Serve as Tier1 &amp; 2 support for light Infrastructure issues and systems, and in-depth participation with large-scale company initiatives and network maintenance.</div>
</li><li>Install/maintain physical infrastructure such as data cabling, networks, and switches.</li>
<li>Manage Users, Email, and Security access to resources.</li>
<li>Coordinate with vendors to schedule and carry out 3rd party work.</li>
<li>Remotely support corporate, retail, and distribution center facilities<b>.</b></li>
<li>Install/Maintain endpoint hardware, software, and peripherals, including hardware used in a warehouse environment.</li>
<li>Handle multiple issues simultaneously and independently. Ability to accurately prioritize tasks based on urgency and impact on operations.</li>
<li>Ability to diagnose, track, and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations.</li>
<li>After-hours/on-call emergency support and problem resolution/management.</li>
<li>Daily participation in project-based work/long-term strategic implementations.</li>
<li>Scheduled maintenance of existing hardware, software, printers, wiring, and server environments.</li>
<li>Perform Basic, Ad hoc SQL queries and script execution (C++, PowerShell, VB, etc.)</li>
<li>Image and deploy new PCs &amp; Laptops, printers, mobile RF devices (Android)</li>
<li>Mentor and train lower-level technicians.</li>
</ul><div><b>WHAT YOU&rsquo;LL BRING</b></div>
<ul><li><div>Extremely organized with the ability to create and maintain documentation, asset lists, checklists, and other process-based guides.</div>
</li><li><div>Ability to work independently and make quick decisions on the fly with high accuracy</div>
</li><li><div>A solid understanding of IT systems, hardware, software, and network troubleshooting in a warehouse environment is crucial to succeeding in this role. This includes familiarity with Windows/MAC OS, handheld RF scanning devices, and thin clients.</div>
</li><li>Strong verbal and written communication skills are necessary for explaining technical issues and solutions to both other IT personnel and non-technical employees and managers.</li>
<li>Familiarity with help desk software such as WorkFront, Jira, and ServiceDesk+ for tracking and managing support requests.</li>
<li>Knowledge of MS applications (Office365, SharePoint, etc.).</li>
<li>Knowledge of Windows domain/Active Directory.</li>
<li>Knowledge of network hardware (switches, routers, etc.).</li>
<li>Knowledge of DNS, DHCP, etc.</li>
<li>Knowledge of Scripting and Development Languages (C++, PowerShell, VB, SQL).</li>
<li>Knowledge of IP Networks/subnetting/VLANs.</li>
<li>Knowledge of system deployment utilities (imaging).</li>
<li>Knowledge of low-voltage cabling.</li>
<li>General support knowledge of warehouse/supply chain environments.</li>
</ul><div><b>WHERE YOU&rsquo;LL WORK</b></div>
<div><b>ONSITE &ndash; Distribution Center</b></div>
<div>Our team thrives in a fast-paced environment, working together to keep things moving smoothly. Here, you'll find a diverse group of colleagues who bring their unique perspectives and skills to the table, creating a rich and collaborative culture. If you&rsquo;re ready to dive into a role with meaningful contributions and where working on interesting technologies is part of the daily routine, you&rsquo;ve picked the right company!</div>
<div>Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the MARTA line.</div><br>
<p></p>
<div><b>
PLENTY OF BENEFITS TOO</b></div>
<div>UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.</div>
<ul><li><div>Medical and Pharmacy Coverage</div>
</li><li><div>Dental and Vision Coverage</div>
</li><li>Life/AD&amp;D Insurance</li>
<li>Employee Assistance Program &ndash; self-care and support for life&rsquo;s everyday challenges</li>
<li>Extensive 401(k) plan with company matching - Save for your future</li>
<li>Short &amp; Long Term Disability &ndash; Company Paid</li>
<li>Accident, Hospital Care, and Critical Illness Insurance &ndash; Protect your Income</li>
<li>Auto Insurance</li>
<li>Legal Insurance and ID Theft Protection</li>
<li>Nationwide Pet Insurance</li>
<li>Holiday Pay</li>
<li>Paid Time Off &ndash; Life Balance</li>
<li>Volunteer Time Off &ndash; Make an Impact</li>
<li>Employee Discount Program</li>
<li>Referral Program - Get paid to work with Friends</li>
<li>Regular Social Activities and Events &ndash; Mandatory Fun</li>
<li>See more of the benefits we offer</li>
</ul><div><b>UA IS AN EQUAL OPPORTUNITY EMPLOYER</b></div>
<div>As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will provide reasonable
<p>
accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.</p>
<p>
We are a Drug-Free Workplace.</p></div></div>

Tech Support - Help Desk III

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