it help desk manager

Toppan Packaging Americas

<div>TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability. 
 
TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe. 
 
Want to learn more? Visit us at packaging.toppan.com 
 
Summary Description: 
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency. 
 
What you&rsquo;ll be doing:<ul><li>
Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.</li><li>
Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.</li><li>
Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.</li><li>
Develop, document, and enforce help desk procedures, workflows, and support standards.</li><li>
Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.</li><li>
Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.</li><li>
Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.</li><li>
Ensure compliance with IT policies, security standards, and regulatory requirements.</li><li>
Identify recurring issues and recommend root-cause fixes and process improvements.</li><li>
Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.</li></ul>
Leadership &amp; Administrative Duties<ul><li>
Provide day-to-day guidance and task coordination for help desk technicians.</li><li>
Assist with training, mentoring, and onboarding of new help desk staff.</li><li>
Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.</li><li>
Contribute to performance reviews by providing feedback on technician performance and development needs.</li><li>
Lead in the development of processes to manage major incidents.</li></ul> 
We&rsquo;d love to hear from you if:<ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>
2 -3 years of experience in IT support or help desk roles,</li><li>
Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.</li><li>
Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).</li><li>
Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.</li><li>
Excellent communication, customer service, and documentation skills.</li></ul> 
Key Competencies<ul><li>
Customer-focused mindset with strong problem-solving abilities.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>
Strong analytical skills with attention to detail.</li><li>
Leadership, coaching, and collaboration skills.</li><li>
Ability to translate technical concepts into clear, user-friendly language.</li></ul> 
Compensation: 
 
The annual base salary range for this role is from $80,000 to $90,000 
 
At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees&rsquo; overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement. 
 
Benefits<ul><li>
Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options</li><li>
401(k) retirement plan with company match</li><li>
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services</li><li>
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family</li><li>
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance</li><li>
Tuition reimbursement</li></ul> 
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. 
 
We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.</div>

IT Help Desk Administrator

Western State Bank

<div>At Western, &ldquo;what&rdquo; you know is important, but not as important as how you relate to teammates and customers. Out environment is based on the principals of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards.
The Help Desk Team Lead is responsible for overseeing daily Help Desk operations and supporting the performance and development of Help Desk Support Specialist I staff. This position ensures consistent ticket handling, high-quality customer service, and proper documentation and routing of requests. The Team Lead serves as the first escalation point for Tier 1 issues and plays a key role in maintaining efficient workflows, improving processes, and supporting a consistent support experience for Western team members.
 Duties and Responsibilities:<div><ul><li>
Directly manages and leads Help Desk Support Specialist I staff</li><li>
Monitors and manages the daily ticket and phone queues to ensure timely response and resolution</li><li>
Ensuring tickets are properly documented, categorized, and routed according to established standards</li><li>
Serves as the first escalation point for Tier 1 issues</li><li>
Provides coaching and guidance to Tier 1 staff on troubleshooting, customer service, and ticket quality</li><li>
Assists with onboarding and training of new Help Desk staff</li><li>
Identifies trends in ticket volume and recurring issues</li><li>
Supports the development and maintenance of user-facing documentation and knowledge base articles</li><li>
Assists with handling tickets during high-volume periods as needed</li><li>
Works with Help Desk Manager to improve processes, workflows, and efficiency</li><li>
Other tasks and responsibilities as needed</li></ul></div>
High School Diploma required. Associate&rsquo;s degree, technical training, or equivalent combination of education and experience preferred.
3&ndash;5 years of experience in IT support or Help Desk roles preferred, with demonstrated experience in mentoring or leading others.
This is a full time position with benefits.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Western State Bank is an EEO and Affirmative Action Employer. Member FDIC</div>

Help Desk Team Lead

Hampton Inn and Suites Sarasota Airport

AGM wanted for thriving 100-room Marriott property steps from Destin Beach. The beach is across the street. The team needs a champion. That's where you come in.Scarlett Hotel Group is looking for an Assistant General Manager who understands something most operators miss: the second chair is not a lesser role. It is where culture is built daily, where teams are coached up, where guests feel the difference, and where great GMs are made.This is not a desk job. This is not a title. This is a calling.If you show up with energy, lead with intention, and genuinely love developing people and delighting guests, keep reading.Where You'll Be:Fairfield Inn &amp; Suites Destin, FL -- 100 rooms, directly across the street from the Emerald Coast. Guests arrive excited. Your job is to make sure they leave raving. You will work alongside a strong General Manager and a team that is already performing, and you will help take it further.What You'll Own:At Scarlett Hotel Group, everything runs through four pillars. As AGM, you are the daily engine behind all four:TEAM- Coach, mentor, and develop front desk and breakfast associates with consistency and care- Be the kind of leader people remember, the one who saw their potential before they did- Build a culture where showing up matters and doing the right thing is non-negotiableGUEST- Elevate the breakfast and front desk experience from transactional to memorable- Train your team to change &quot;like&quot; to &quot;delight&quot; in every guest interaction, every single time- Build genuine relationships with guests; know why they're here, what they need, and how to exceed it- Champion service recovery that turns a frustrating moment into a loyal guestTOP LINE- Train your front desk team on sell-out efficiency, every room, every night, at the best rate- Develop a team that probes, listens, and upsells naturally because they care, not because they're told to- Understand and support revenue strategy; know your comp set and help protect rate positionBOTTOM LINE- Maintain labor schedules that are lean without breaking the team- Monitor cost controls and flag variances before they become problems- Support P&amp;L performance with a disciplined, heads-up approach to expensesYou're the One If:- You have 2+ years of hotel leadership experience, select-service preferred- You are flexible with your schedule -- this property runs 24/7 and you lead accordingly- You are a coach first and a manager second; you develop people, not just processes- You bring a can-do attitude that the team feels when you walk through the door- You are culture-first and protect the standard because you believe in it, not because you're told to- StayPMS experience is a strong plus; we recently transitioned and need a champion, not just a user- You are growth-minded and GM-track curious; we promote from within- Front Office Supervisors ready to take the next step are strongly encouraged to apply -- if you have been leading from the desk and you are hungry for more, this role was built for that journeyWhy Scarlett Hotel Group:- $45,000 - $55,000 salary + performance bonus, because results deserve reward- Destin, FL -- across the street from the beach, because where you work matters- A GM and leadership team that will invest in your growth, not just your output- A growing portfolio with a clear path to GM when you are ready- Travel and hotel discounts across our portfolio- Real autonomy -- we trust our leaders to leadBackground check and drug screening required. Exempt/non-exempt status based on experience and qualifications.We are actively interviewing. Don't wait.Submit your resume and tell us about a guest or team moment you are proud of. That answer will tell us more than your resume will.Scarlett Hotel Group is an equal opportunity employer. We hire for character and develop for skill.Pay: $42,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

Assistant General Manager | Fairfield Inn & Suites Destin, FL | Full-Time | $42k-$50k

A W Doors

Job Responsibilities:<ul><li>Assist IT manager with daily IT department work</li><li>Provide technical support to office staff with daily IT troubleshooting needs</li><li>Resolve daily hardware and software issues with office staff PCs</li><li>Coordinate with external service vendors for system repairs and upgrades</li><li>Monitor IT systems for diagnostic alerts and signals during daily operation</li><li>Maintain the company website</li><li>Create and edit catalogs, product data sheets, and other company documents</li></ul>Requirements:<ul><li>Minimum 2 years experience in corporate IT field</li><li>Minimum 1 year experience with Adobe Photoshop and Illustrator or equivalent graphics design applications</li><li>Minimum 1 year experience with using IT help desk ticketing software</li><li>Minimum 1 year experience in updating and maintaining company website and SEO</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,600.00 per monthExperience:<ul><li>Graphic designing: 1 year (Preferred)</li><li>website maintenance and SEO: 1 year (Preferred)</li><li>corporate IT field: 2 years (Required)</li></ul>Work Location: In person

IT Assistant and Graphic designer

Sutherland

<div>Job Description 
Sutherland is seeking a talented onsite IT Help Desk Specialist to join our growing team in Cairo! If you have the skills and experience needed to succeed in this role, we want to hear from you!
As an IT Help Desk Specialist, you'll be responsible for the following:
Technical Support:<ul><li>
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.</li><li>
Efficient problem resolution and maximize systems availability.</li><li>
Review the frequently faced system problems and work on the improvements.</li><li>
Strict Compliance to agreed SLA for issue resolution.</li><li>
On Call 24x7.</li><li>
Maintains integrity of systems.</li><li>
Ensure all users can access their workstation with required privileges for day-to-day operations.</li><li>
Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.</li><li>
Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).</li><li>
Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.</li><li>
Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.</li><li>
Strictly adhere to the set procedures and follow the guidelines.</li></ul>
Hardware/software preparation &amp; installations:<ul><li>
Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.</li></ul>
Documentation:<ul><li>
Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.</li><li>
Documentation maintained to support compliance/IT Security and audit requirements.</li><li>
Improves client references by writing and maintaining documentation.</li><li>
Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.</li></ul> 
Qualifications<ul><li> 
Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.</li><li>MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.</li><li>Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.</li><li>Familiar with standard concepts, practices, and procedures within information technology.</li><li>Ability to work well with others in pursuit of business aims / ability to work under pressure.</li><li>Energy, enthusiasm and commitment to the business unit.</li><li>Positive response to and recognition of the need for change.</li><li>Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.</li><li>High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.</li><li>Willing to work on different shifts and be assigned to other sites/location if required.</li></ul> 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

IT Help Desk Specialist | Cairo | Onsite

<div>
 
 Job Description
 
 
 
 Sutherland is seeking a talented onsite
 
 IT Help Desk Specialist
 
 to join our growing team in
 
 Cairo
 
 ! If you have the skills and experience needed to succeed in this role, we want to hear from you!
 
 
 As an
 
 IT Help Desk Specialist
 
 , you'll be responsible for the following:
 
 
 
 Technical Support:
 
 
 
 <ul>
 <li>
 Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
 </li>
 <li>
 Efficient problem resolution and maximize systems availability.
 </li>
 <li>
 Review the frequently faced system problems and work on the improvements.
 </li>
 <li>
 Strict Compliance to agreed SLA for issue resolution.
 </li>
 <li>
 On Call 24x7.
 </li>
 <li>
 Maintains integrity of systems.
 </li>
 <li>
 Ensure all users can access their workstation with required privileges for day-to-day operations.
 </li>
 <li>
 Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
 </li>
 <li>
 Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).
 </li>
 <li>
 Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
 </li>
 <li>
 Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
 </li>
 <li>
 Strictly adhere to the set procedures and follow the guidelines.
 
 
 </li>
 </ul>
 
 Hardware/software preparation &amp; installations
 
 :
 
 
 <ul>
 <li>
 Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.
 
 
 </li>
 </ul>
 
 Documentation:
 
 
 
 <ul>
 <li>
 Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
 </li>
 <li>
 Documentation maintained to support compliance/IT Security and audit requirements.
 </li>
 <li>
 Improves client references by writing and maintaining documentation.
 </li>
 <li>
 Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
 </li>
 <li>
 MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.
 </li>
 <li>
 Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
 </li>
 <li>
 Familiar with standard concepts, practices, and procedures within information technology.
 </li>
 <li>
 Ability to work well with others in pursuit of business aims / ability to work under pressure.
 </li>
 <li>
 Energy, enthusiasm and commitment to the business unit.
 </li>
 <li>
 Positive response to and recognition of the need for change.
 </li>
 <li>
 Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
 </li>
 <li>
 High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
 </li>
 <li>
 Willing to work on different shifts and be assigned to other sites/location if required.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

ITC Area Solutions W.L.L.

Job Title (SEO Optimized)Help Desk Technician Job TypeFull-time | On-site (with possible hybrid flexibility depending on performance)About the RoleWe are looking for a Help Desk Technician / IT Support Specialist to join our growing team at ITC Area Solutions W.L.L. in Doha. If you enjoy solving technical problems, supporting users, and working with computers and systems, this is a great opportunity to build your IT career in a supportive and fast-growing environment.You will be the first point of contact for technical issues, helping users stay productive by quickly resolving IT-related problems and ensuring smooth daily operations.Why This Job Is Attractive<ul><li>Stable full-time IT support role in a growing company</li><li>Hands-on experience with real business systems and users</li><li>Career growth into System Admin, Network Engineer, or IT Specialist roles</li><li>Supportive team environment with training provided</li><li>Opportunity to build international-standard IT support experience in Doha</li></ul>Key Responsibilities<ul><li>Provide first-level IT support for hardware, software, and network issues</li><li>Respond to help desk tickets via phone, email, or ticketing system</li><li>Troubleshoot Windows, Office 365, email, and basic network issues</li><li>Install, configure, and maintain computers, printers, and devices</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate records of issues and resolutions</li><li>Support user onboarding/offboarding (accounts, devices, access)</li><li>Ensure timely resolution of support requests and service quality</li></ul>Requirements<ul><li>Basic knowledge of IT systems, Windows OS, and common software</li><li>Understanding of troubleshooting principles</li><li>Good communication skills in English (Arabic is a plus)</li><li>Ability to work in a fast-paced support environment</li><li>Team player with a problem-solving mindset</li><li>IT certifications (CompTIA A+, Microsoft, etc.) are a plus but not required</li></ul>About ITC Area Solutions W.L.L.ITC Area Solutions W.L.L. is a Doha-based technology and business support company focused on delivering IT services, digital solutions, and customer support operations. We help businesses improve efficiency through reliable technical support and modern IT systems.What We Offer<ul><li>Full training and onboarding support</li><li>Friendly and professional team environment</li><li>Real career development opportunities in IT</li><li>Exposure to multiple IT systems and business environments</li><li>Stable and structured work environment</li></ul>How to ApplyIf you're ready to start or grow your IT career, we&rsquo;d love to hear from you. Click &ldquo;Apply Now&rdquo; and submit your CV today.Job Type: Full-timePay: QAR4,500.00 - QAR8,500.00 per monthWork Location: In person

Help Desk Technician

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IT Help Desk Administrator

Help Desk Team Lead

Assistant General Manager | Fairfield Inn & Suites Destin, FL | Full-Time | $42k-$50k

IT Assistant and Graphic designer

IT Help Desk Specialist | Cairo | Onsite

IT Help Desk Specialist | Cairo | Onsite

Help Desk Technician