it help desk manager

PACE BUSINESS MACHIN PVT LTD

IT Help Desk ExecutiveKey Responsibilities:Provide L1 support via phone, email, or remote tools.Troubleshoot desktop, laptop, printer, and basic network issues.Install, configure, and maintain OS, software, and applications.Manage user accounts, passwords (Active Directory/Office 365).Maintain IT asset inventory and support user onboarding.Escalate unresolved issues and maintain ticket logs.Required Skills:Strong knowledge of Windows OS, MS Office, Outlook.Familiarity with remote tools (AnyDesk, TeamViewer).Good communication and problem-solving skills.Contact Details 8655341995Job Types: Full-time, PermanentPay: ₹12,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

IT Helpdesk Executive

MGM Resorts International

<div>Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Hotel Operations Manager is responsible for providing direction and leadership to the Front Desk team, collaborating closely with the Senior Hotel Manager to achieve operational and financial goals. This role focuses on enhancing customer satisfaction through effective management of policies, training programs, and employee engagement, ensuring that the front desk operations consistently deliver an exceptional guest experience in accordance with company standards.
THE DAY-TO-DAY:<ul><li>
Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.</li><li>
Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.</li><li>
Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.</li><li>
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company&rsquo;s service standards.</li><li>
Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.</li></ul>
THE IDEAL CANDIDATE:<ul><li>
2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment</li><li>
Technical knowledge and experience with Opera preferred</li></ul>
THE PERKS &amp; BENEFITS:<ul><li>
Wellness incentive programs to help you stay healthy physically and mentally</li><li>
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.</li><li>
Free meals in our employee dining room</li><li>
Free parking on and off shift</li><li>
Healthcare, financial, and time off benefits</li><li>
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community</li></ul>
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&amp;jobcode=19532
Are you ready to JOIN THE SHOW? Apply today!</div>

Hotel Operations Manager - Signature

Tallahassee Memorial HealthCare

<div>WHO WE ARE &amp; WHAT WE DO:
<div>
Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. 
 
TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:</div><ul><li>
Level II Trauma Center</li><li>
Primary Stroke Center</li><li>
Level III Neonatal Intensive Care</li><li>
Pediatric Intensive Care</li><li>
The most advanced cancer, heart and vascular, orthopedic &amp; surgery programs in the Panhandle.</li></ul><div>
Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.</div>
HOW YOU'LL MAKE AN IMPACT:
<div>
The end user technology Service Desk Supervisor manages a 24x7 team which resolves technical and IT support issues in the TMH enterprise. This team supports desktops, laptops, handheld communication devices, telephones, and workstation based software. Account administration for all network access is a major component of this position. The Service Desk Supervisor motivates the team to adhere to IT best practices and deliver outstanding customer service and satisfaction to colleagues across all TMH locations.</div><div></div><div> 
The Service Desk Supervisor is responsible for:</div><ul><li>
Generating weekly and monthly reports</li><li>
Developing metrics and templates to evaluate technical support issue response times</li><li>
Providing solution skills to the team</li><li>
Developing training programs to keep the staff updated on new industry practice</li><li>
Participating in departmental budget preparation</li><li>
Recruitmenting staff</li><li>
Monitoring the purchase of IT hardware, software, and supplies.
</li></ul><div>Reports to:</div><ul><li>
IT/Operations and Support Manager</li></ul><div>
Supervises:</div><ul><li>
Desktop Support Tech I and II; Help Desk Support Tech</li></ul>
WHAT YOU&rsquo;LL NEED TO APPLY:
<div>
Required Education:</div><ul><li>
High School Diploma or equivalent</li></ul><div>
Preferred Education:
</div><ul><li>Bachelor&rsquo;s Degree in Information Technology or related field</li></ul><div>
Required Experience:
</div><ul><li>Three (3) or more years of relevant experience to include one (1) year of supervisory experience.</li></ul>
Required Certification/License/Registry:<ul><li>
None</li><li>:
</li></ul><div>
Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.</div></div><div></div>

IT/Service Desk Supervisor

Ahram Security Group

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a Service Help Desk Engineer to provide first-line technical support to company users. The role includes troubleshooting hardware and software issues, supporting production-related systems, managing IT assets, and ensuring smooth day-to-day IT operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support to users via tickets, phone, email, or in person
 </li>
 <li>
 Diagnose and resolve hardware, software, and basic network issues
 </li>
 <li>
 Support devices connected to production lines and ensure regular backups
 </li>
 <li>
 Prepare and deliver IT assets for new hires and ensure asset documentation
 </li>
 <li>
 Maintain IT asset inventory, barcoding, and stock availability
 </li>
 <li>
 Escalate complex or urgent issues to the appropriate IT team
 </li>
 <li>
 Assist with IT consumables sourcing and technical support budget inputs
 </li>
 <li>
 Perform device upgrades according to company policy
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 1&ndash;4 years of experience in Service Desk / Help Desk / Technical Support
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field
 </li>
 <li>
 Good knowledge of Windows OS, hardware troubleshooting, and basic networking
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Ability to work on-site in a factory environment
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Problem-solving and troubleshooting
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Team collaboration
 </li>
 <li>
 Ability to prioritize and manage daily tasks
 </li>
 <li>
 Willingness to learn and adapt
 </li>
 </ul>
 
 
 
 
 
 Work Type:
 
 Full-time
 
 
 
 Work Location:
 
 On-site
 
</div>

Help Desk Support Engineer

Salt Search

Oracle Fusion Cloud HCM - Core HR & Help Desk Consultant Rate: £600-£650 per day (Inside IR35)Contract: 6 months (likely extension)Location: Hybrid - 2 days per week onsite in LeedsStart: ASAP Overview We're looking for an experienced Oracle Fusion Cloud HCM Consultant with specialist knowledge of Core HR and HR Help Desk modules to support a major Oracle HCM transformation. You'll act as a functional expert, configuring and optimising HR processes across service request management, knowledge management, and employee service delivery. The ideal candidate will have hands-on experience in both Core HR and HR Help Desk, with a strong understanding of how to design and improve HR service workflows. Key Responsibilities <ul> <li> Configure and deliver Core HR and HR Help Desk modules within Oracle Fusion Cloud HCM. </li><li> Design and implement Service Request Management workflows, including creation, assignment, escalation, and resolution. </li><li> Manage and optimise Knowledge Authoring and Knowledge Home to ensure accurate and accessible HR content. </li><li> Support HR and IT teams with requirements gathering, testing (UAT), and deployment. </li><li> Provide expertise on HR case management and service delivery improvements. </li><li> Collaborate with key stakeholders to ensure effective HR process alignment. </li><li> Produce configuration documents, process flows, and test scripts. </li><li> Support go-live, post-implementation, and continuous improvement phases. </li></ul> Essential Skills & Experience <ul> <li> Proven experience implementing or supporting Oracle Fusion Cloud HCM (Core HR and HR Help Desk). </li><li> Strong understanding of Service Request Management workflows and lifecycle processes. </li><li> Practical experience with Knowledge Authoring and Knowledge Home in Oracle HCM. </li><li> Ability to translate HR business requirements into efficient system configurations. </li><li> Excellent stakeholder engagement and communication skills. </li><li> Experience within large or complex organisations (public sector or enterprise). </li><li> Oracle HCM certification desirable but not essential. </li></ul> Rates depend on experience and client requirements

Oracle Fusion Cloud HCM Consultant

Aerial Telecom Solutions Pvt Ltd

Role- IT Service Desk Engineer Experience Required- 0-1 yrs (Freshers are also eligible) Job location- Gurgaon Notice Period required- IMMEDIATE - 15 days Skills- Exellent Communication Skills Walk-In interview on 6- Jan-2026 (Tuesday)Roles &amp; Responsibilities: Providing customer focused 1st line IT support Resolving customer issues within pre-defined service level agreements Liaising with the Service desk manager Working across a varied customer base providing remote support Liaising with third party suppliers and managing issues to resolutioJob Type: Full-timePay: ₹100,000.00 - ₹288,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

IT Service Desk Analyst

flynas

<div>
 
 The Job Holder is responsible Diagnose and Resolve Service Desk Issues following all stages of Reporting, Investigation, Solution Development and Implementation to ensure achieving high level of Functionality and customer satisfaction.
 
 
 
 Operational:
 
 
 
 
 Service Desk
 
 
 
 - Provide 1st level 24/7 IT Support service to all flynas users assuring successful resolution of reported incidents and minimizing the business interruptions and outages as much as possible, and provide excellent customer service, ensuring a positive end-user experience.
 
 
 - Provides IT Support activities in a timely manner, based on criticality and importance and update HD system assigned Tasks.
 
 
 - To be responsible for hardware preparation, e.g. installing operating systems, hardware parts, configuring PCs, installing and configuring applications, etc.
 
 
 - To test, install, maintain, operate, and administer PCs, e.g. Desktops, Laptops, printers, peripheral devices.
 
 
 - Monitor and clean all unauthorized or not licensed software applications as per Flynas policies and standards.
 
 
 
 &bull; Problem Solving
 
 
 
 - Analyze the Service Incident Issues, diagnose the root-causes and propose &amp; implement the solutions to ensure that all immediate Issues are responded on timely manners to avoid business risks and delays.
 
 
 
 &bull; Continuous Improvement
 
 
 
 - Participate in projects to improve Help Desk processes and enhance end user support
 
 
 - Keeps up to date with emerging technologies, industry trends, and best practices in software development, applying new knowledge to enhance development processes and deliverables.
 
 
 - Maintains effective communication and collaboration within the team and across departments.
 
</div>

IT End User Service Officer

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