it help desk manager

AISIN WORLD CORP. OF AMERICA

<div>Job Title: Help Desk Manager

Company: AISIN World Corp. of America

Department: DX Strategy, DX Infrastructure/Security

Location: Northville, MI

Position Responsibilities

The incumbent is expected to perform the following functions that the company has determined are essential to this position:
<ul>
<li>Oversee the daily operations of our DX-I help desk, ensuring efficient and effective resolution of technical issues, and providing exceptional customer service to our internal customers.</li>
<li>Lead, mentor, and motivate a team of DX-I Infrastructure support analysts, providing guidance and support to ensure high levels of productivity.</li>
<li>Manage the day-to-day operations of the DX-I help desk, including ticket triaging, assignment, and resolution, ensuring timely response and resolution of technical issues.</li>
<li>Serve as an escalation point for complex technical issues, providing hands-on assistance and guidance to help resolve issues in a timely manner.</li>
<li>Continuously evaluate and improve help desk processes and procedures to enhance efficiency, streamline workflows, and improve overall service delivery.</li>
<li>Maintain accurate documentation of help desk procedures, troubleshooting steps, and knowledge base articles to facilitate efficient issue resolution and knowledge sharing.</li>
<li>Monitor and update key performance metrics and KPIs to track help desk performance, identify areas for improvement, and implement corrective actions as needed.</li>
<li>Develop and implement training programs to enhance the technical skills and knowledge of help desk staff, ensuring they stay up to date with the latest technologies and best practices.</li>
<li>Ensure compliance with company security policies and procedures, including data privacy regulations and best practices for information security.</li>
<li>Perform other related tasks as required.</li>
</ul>
Required Skills and Abilities

Essential Skills and Experience:
<ul>
<li>Foster a customer-centric culture within the help desk team, ensuring that all interactions with internal customers are professional, courteous, and effective.</li>
<li>Proven experience in a supervisory or managerial role within a DX-I help desk environment.</li>
<li>Strong technical background with expertise in troubleshooting hardware, software, and network issues.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Ability to effectively prioritize tasks and manage multiple priorities in a fast-paced environment.</li>
<li>Experience with DX-I service management tools (e.g., ServiceNow, InvGate, etc.) preferred.</li>
<li>Proficiency in leading both physical and virtual teams</li>
</ul>
Beneficial Skills and Experience
<ul>
<li>Experience working with Regional or Global DX-I suppliers.</li>
<li>Knowledge of automotive manufacturing business a plus.</li>
<li>A strong desire to learn through research and continuing education pursuits.</li>
</ul>
Education/Training/Certifications
<ul>
<li>B.S. degree in IT related field. Equivalent experience will be considered.</li>
<li>Relevant technology (e.g. HDI, ITIL, etc.), specific certifications required.</li>
</ul>Requirements:
Travel Requirements
<ul>
<li>Approximately 20 %</li>
<li>Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.
</li></ul>Work Environment Requirements

With reasonable accommodation:
<ul>
<li>Must be able to operate a personal computer, telephone, and other office equipment.</li>
<li>Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).</li>
<li>Must be able to work effectively in a fast-paced environment.</li>
<li>Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.</li>
<li>Must be able to operate as an effective team member.</li>
<li>Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.</li>
</ul>
Attendance/Work Hour Requirements
<ul>
<li>Must maintain an acceptable attendance record.</li>
<li>Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.</li></ul></div>

Help Desk Manager

OCHIN

<div>Description:

MAKE A DIFFERENCE AT OCHIN 
OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.
We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees&rsquo; entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
The IT Service Desk Manager provides strategic leadership and operational oversight for the IT Service Desk team, ensuring high-quality end-user support across the organization. This role is responsible for directing the team in resolving incidents and fulfilling service requests, monitoring performance metrics, and driving continuous improvement in service delivery. The Manager oversees technical standards for end-user devices, manages procurement and lifecycle refresh activities, and ensures alignment of Service Desk practices with organizational goals. This role partners closely with the Chief Technology Officer (CTO) and other leaders within the organization to develop support strategies, optimize processes, and enhance the end-user experience. This role reports to the CTO.
Essential Duties<ul><li>
Provide leadership, direction, and management to the IT Service Desk team, including hiring, coaching, performance evaluation, and workforce planning.</li><li>
Assist in the development, planning, and management of the IT Service Desk budget, including forecasting costs for internal IT resources, technology needs, licensing, hardware lifecycle refresh, and operational expenditures.</li><li>
Establish and oversee daily operations of the Service Desk, ensuring timely resolution of incidents, requests, and escalations.</li><li>
Lead the design, rollout, and continuous improvement of procedures for triage, prioritization, and resolution of help desk requests.</li><li>
Partner with IT leadership to develop training programs and resources that improve end-user self-sufficiency and enhance service quality.</li><li>
Review, approve, and contribute to technical documentation, standard operating procedures, and knowledge-base content.</li><li>
Analyze team performance metrics; identify trends, implement process improvements, and ensure efficient use of resources.</li><li>
Oversee advanced troubleshooting and escalation management, collaborating with specialized IT teams when needed.</li><li>
Direct the procurement, deployment, lifecycle management, and inventory tracking for all end-user devices across the organization.</li><li>
Provide oversight for identity, network, email, and system access provisioning, including account creation, auditing, and deactivation processes.</li><li>
Ensure proper administration of directory services, authentication systems, and security groups.</li><li>
Manage the deployment, testing, and rollout of firmware and software patches across supported devices.</li><li>
Collaborate across IT teams and other departments to evaluate and improve service-related business processes.</li><li>
Perform other duties as assigned by IT leadership.</li></ul>
Requirements:
<ul><li>Bachelor&rsquo;s or equivalent relevant combination of education and experience</li><li>
Minimum 3-5 years of experience administering Microsoft Office 365 and Microsoft Exchange required.</li><li>
Minimum of 5 years of experience administering Windows Active Directory.</li><li>
Desired certifications/proficiencies include CompTIA A+, Network +, ITIL Foundation, Microsoft 365: Desktop Administrator, Jamf 100/200</li><li>
Minimum two (2) years of supervisory or manager experience (direct reports)</li><li>
Healthcare/Health care IT industry experience or experience supporting heavy regulated environments is required (Preference given to candidates with Healthcare/Health care IT experience.</li><li>
Experience overseeing Microsoft Intune and Jamf administration, ensuring consistent enforcement of security best practices for Windows endpoints and mobile device management (MDM) platforms</li><li>
Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, GPO and CIFS.</li><li>
Experience with Cisco and/or Citrix product line or other applicable technologies (Healthcare industry experience is a plus)</li><li>
Expertise configuring and maintaining Microsoft Windows, MacOS and iOS, including automation of common configuration and setup procedures</li><li>
Strong understanding of endpoint security principles, including secure configuration, policy enforcement, and compliance monitoring.</li><li>
Experience partnering with security or compliance teams to ensure adherence to organizational security standards and best practices.</li><li>
Knowledge of scripting languages (such as VBS, PowerShell) is a plus</li><li>
Strong foundation in Systems Administration principles, including systems automation, change management, capacity planning, documentation, etc.</li><li>
Advanced knowledge in using various remote tools for assisting users, troubleshooting, and resolving complex problems.</li><li>
Excellent verbal and written communication skills and able to work independently with minimal direction</li></ul> 
Base Pay Overview
OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data. 
Physical Requirements/Work Environment:<ul><li>
Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.</li><li>
Reading, speaking, writing, and understanding English.</li><li>
While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.</li><li>
This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.</li><li>
The role routinely uses standard office equipment such as computers and mobile devices.</li><li>
Travel may be required to support OCHIN&rsquo;s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.</li></ul>
COVID-19 Vaccination Requirement
To keep our colleagues, members, and communities safe, OCHIN requires all employees&mdash;including remote employees, contractors, interns, and new hires&mdash;to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Work Location and Travel Requirements
OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Work from home requirements are:<ul><li>
Ability to work independently and efficiently from a home office environment</li><li>
High Speed Internet Service</li><li>
It is a requirement that employees work in a distraction free workplace</li></ul>
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings
Equal Opportunity Statement
OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
#LI-Remote</div>

HEALTH CARE MANAGER, IT SERVICE DESK

VIRTUAL SECURITY LAB CYBER RISK MANAGEMENT SERVICES L.L.C

This role leads DevOps engineers, SRE engineers, and IT Help Desk, combining deep technical expertise in infrastructure, reliability, and support operations with strong leadership to drive operational excellence in a cybersecurity-focused environment. Based in Dubai, UAE, you will oversee hybrid cloud (AWS/on-prem) systems, ensure high availability, and mentor teams on security best practices.Key Responsibilities<ul><li>Lead and mentor DevOps, SRE, and IT Help Desk, managing 5 engineers/technicians across infrastructure automation, reliability engineering, and end-user support.</li><li>Architect and oversee hybrid infrastructure including AWS EKS/EC2, Kubernetes clusters (on-prem/EKS), networking, CICD pipelines (GitHub Actions/ArgoCD), and observability (Prometheus, Grafana, Loki).</li><li>Drive SRE practices: define SLOs/SLIs, incident response, postmortems, disaster recovery, cost optimization, and DevSecOps (RBAC, secrets management, vulnerability scanning).</li><li>Supervise IT support operations: ticketing (Jira/ServiceNow), user onboarding/offboarding, hardware/software troubleshooting (macOS/Windows), asset management, and security policy enforcement.​</li><li>Collaborate with stakeholders to align engineering with business goals, conduct performance reviews, hire talents, and foster a culture of reliability and security.</li><li>Implement automation with Terraform/Ansible, harden systems (SELinux, firewalls, TLS), and ensure compliance in a high-availability, cybersecurity context.</li></ul>Your Skills and Experience<ul><li>10+ years in DevOps/SRE/Infrastructure; Kubernetes EKS expertise; AWS (VPC, IAM, EKS); IaC (Ter.raform); CICD; Linux/networking; observability tools.</li><li>3+ years managing engineering/support teams; Mentoring, hiring, performance management; Incident leadership and postmortems.</li><li>Ticketing/ITSM; User account management; Basic hardware troubleshooting (macOS/Windows).</li><li>Bachelor's in Computer Science or related; strong English/Vietnamese communication.</li><li>Willingness for on-call oversight and 24/7 system reliability.</li></ul>Nice-to-Have<ul><li>Redis/Kafka at scale, Service meshes (Istio), Google Workspace/MDM, Compliance frameworks.</li></ul>Job Type: Full-timePay: Up to AED36,000.00 per month

Platform Operations Lead

LG Energy Solution Michigan

<div>
 
 
 IT Help Desk (Contract)
 
 
 
 
 
 
 LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com
 
 
 
 
 
 
 Summary:
 
 
 
 The IT Help Desk is responsible for troubleshooting hardware, software, and network issues, ensuring smooth daily operations and excellent user support for internal employees.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support to local and remote users via phone, e-mail, online systems, and in-person interactions
 </li>
 <li>
 Maintain organized troubleshooting notes and steps to resolve issues in a timely manner
 </li>
 <li>
 Monitor and maintain server health and performance to ensure smooth business operations
 </li>
 <li>
 Collaborate closely with the remote infrastructure support team to provide on-site technical support, including troubleshooting, deploying, cabling, and infrastructure monitoring
 </li>
 <li>
 Install, configure and maintain PCs, network printers, peripherals, and software, including physical network connections
 </li>
 <li>
 Install, configure, and maintain servers and network equipment
 </li>
 <li>
 Ensure system security and compliance with company IT policy
 </li>
 <li>
 Utilize tools such as Active Directory, Remote Desktop, and related systems, etc.
 </li>
 <li>
 Operate and support audio/visual equipment, including video teleconferencing devices, projectors, and presentation tools
 </li>
 <li>
 Support on-boarding and off-boarding activities
 </li>
 <li>
 Maintain accurate documentation of processes and solutions
 </li>
 <li>
 Perform regular training on IT best practices and topics
 </li>
 <li>
 Perform other duties as assigned
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Strong understanding of computer systems, mobiles devices, and common software
 </li>
 <li>
 Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting, etc.)
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 Ability to work independently and manage multiple tasks
 </li>
 <li>
 Strong knowledge of Office Suite products
 </li>
 <li>
 CompTIA A+ preferred but not required
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 3+ years of experience in various aspects of IT and Infrastructure.
 </li>
 <li>
 Experience with desktop operating systems, office applications, hardware installation and troubleshooting
 </li>
 </ul>
</div>

IT Help Desk (Contract)

Anasia

<div><div><div>2&ndash;4 Years in IT Support
Location: Cairo, Egypt Category: Information Technology
</div><div>Qualifications:
<ul><li>Bachelor&rsquo;s in IT, Computer Science, or related field</li><li>
2&ndash;4 years of IT support/help desk experience</li><li>
Knowledge of Windows/Mac OS, networking basics, and troubleshooting</li><li>
Strong communication and customer service skills</li><li>
Experience with ticketing systems and remote tools is a plus</li></ul> 
 
Responsibilities:
<ul><li>Support Users! Diagnose and resolve hardware/software issues, escalating when necessary.</li><li>
Maintain Systems! Install, update, and configure IT devices and applications.</li><li>
Assist Employees! Train staff on new technologies and IT policies.</li><li>
Document Issues! Track recurring problems and maintain accurate support records.</li><li>
Ensure Security! Support antivirus updates, access control, and data protection measures.</li></ul></div></div></div>

IT Help Desk

Ford Agency

<div></div><div><div><div><h4 class="jobSectionHeader">Job Details</h4>
</div><div><div><div>Posted March 03, 2026
</div><div>Compensation $25+ hourly DOE
</div><div>LocationWashington D.C.</div>
<div>Job Type Temporary
</div></div></div><div><h4 class="jobSectionHeader">Job Description</h4>
<div>The Ford Agency is seeking an experienced IT Help Desk Specialist for a DC-based association. This role will work onsite, serving as the technical lead for workstation, Office365, and other application support across the organization. This is expected to be a 3 month temporary assignment with an immediate start. Candidates with Tier I support experience are encouraged to apply! 
 
Responsibilities Include:
<ul><li>Provide technical support for Office 365 Suite and laptops</li>
<li>Set up and configure new computers</li>
<li>Provide AV support for conference rooms and equipment</li>
<li>Assist with user technical issues as needed</li>
<li>Escalate issues as needed to management</li>
</ul>Qualifications Include:
<ul><li>Bachelor's Degree preferred</li>
<li>1-3 years of Tier I desktop support experience in a professional office environment required</li>
<li>Strong skills in Office 365 support</li>
<li>Professional and customer service-focused mentality</li>
</ul>
 
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation. 
 
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.</div></div></div></div>
 <div><div><div><h2 class="jobSectionHeader">We listen, ask key questions, and refine the process</h2> 
Our refined process has led our team to consistent success in recruiting for the area&rsquo;s discerning business market.
We ensure our clients&rsquo; priorities, role requirements, company culture, and objectives are taken into consideration for every search. We have an extensive pool of talent to quickly identify strong candidates for your open positions, taking the burden of time and energy off your shoulders.
We do the same for candidates, actively listening to career desires and goals during each interview, and presenting realistic options and timelines for employment.
Clients and candidates alike find our recruiting services refreshing and reliable.</div></div></div>

IT Help Desk Support

Simpaisa Payment Gateway

Summary:Tapmad is looking for a proactive and technically skilled IT Helpdesk Officer to manage day-to-day helpdesk operations and provide technical assistance to end users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues while ensuring smooth IT operations across the organization.Key Responsibilities:&middot; Handle day-to-day helpdesk and end-user support requests&middot; Troubleshoot hardware, software, and network-related issues&middot; Provide first- and second-level technical support&middot; Manage user accounts, access rights, and security policies in Active Directory and Azure Entra ID&middot; Support servers and assist with basic system administration tasks&middot; Coordinate with IT NOC teams for issue resolution and escalationRequirements:&middot; Bachelor&rsquo;s degree in computer science, or related field&middot; 1&ndash;3 years of relevant IT support experience&middot; Hands-on experience with Active Directory and Azure Entra ID&middot; Strong knowledge of Windows OS, networking basics, and troubleshooting&middot; Experience in OTT, sports, or entertainment industry&middot; Understanding of direct response creative principlesJob Type: Full-timeWork Location: In person

IT Helpdesk Officer

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