it help desk manager

Swedishtechnology

Position OverviewWe are seeking responsible for overseeing help desk operations, including the full lifecycle of IT ticket management categorization, prioritization, assignment, and escalation&mdash;while ensuring timely resolution of technical issues. It also involves providing direct technical support to end-users to maintain high service standards and operational efficiency..Key Responsibilities&middot; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.&middot; Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service Level Agreements (SLAs).&middot; Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.&middot; Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.&middot; Create and update technical documentation, FAQs, and end-user guides to promote self-service.&middot; Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.&middot; Contribute to the continuous improvement of help desk processes, tools, and service delivery methods.&middot; Monitor Help Desk system performance and provide reports to management.&middot; Additionally: o Install, configure, diagnose and/or resolve user-related hardware and software issues.o Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiencyContract TermsLocation: Flexible (onsite/remote hybrid as per project needs).Duration: 12 months (extendable).Workload: Full-time, 5 days per week.Job Type: Full-timeExperience:<ul><li>government : 4 years (Preferred)</li><li>Help desk : 4 years (Preferred)</li><li>IT Helpdesk: 4 years (Preferred)</li></ul>Language:<ul><li>Are speak Arabic and English (Required)</li></ul>License/Certification:<ul><li>driving License (Preferred)</li></ul>

IT Help Desk Administrator

DigiSay

<div>
 The Big Picture
 
 
 DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.
 
 
 Job Role
 
 
 The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff at the company. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person and self-service.
 
 
 Main
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line support to users in the operation and troubleshooting of hardware, including printers, scanners, laptops, and other external devices.
 </li>
 <li>
 Diagnose and resolve software and hardware incidents, including operating systems (Windows and macOS) and a wide range of software applications.
 </li>
 <li>
 Support IT suite operations by creating and maintaining instructional materials (printed and online) to help users become more self-sufficient and reduce support calls.
 </li>
 <li>
 Deliver inductions and basic training sessions on IT facilities and services for new staff or users as required.
 </li>
 <li>
 Conduct &ldquo;laptop clinics&rdquo; to assist staff with device setup, maintenance, and troubleshooting.
 </li>
 <li>
 Respond promptly to logged IT incidents, ensuring accurate documentation and timely updates to users.
 </li>
 <li>
 Take ownership of issues by performing problem analysis and implementing temporary or permanent fixes to restore service as quickly as possible.
 </li>
 <li>
 Escalate unresolved incidents to higher-level technical teams when necessary, while maintaining communication with the user until resolution.
 </li>
 <li>
 Assist in maintaining the IT asset inventory and ensuring compliance with IT policies and procedures.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Basic understanding of computer hardware, operating systems (Windows and macOS), and common office software (Microsoft 365, Google Workspace, etc.).
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Customer-service oriented with attention to detail and patience when handling user issues.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field, preferably in Information Technology or related studies.
 </li>
 <li>
 1-3 years of Experience in relevant field.
 </li>
 <li>
 Very good self learning and problem solving skills.
 </li>
 <li>
 Excellent Knowledge of (Installing Hardware / Software, Troubleshoot).
 </li>
 </ul>
</div>

IT Help Desk

PaxeraHealth

<div>Responsibilities<ul><li>
Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.</li><li>
Routine maintenance of the HW and SW according to agreed plans.</li><li>
Perform minor software and minor hardware repairs.</li><li>
Diagnosing errors, troubleshoot &amp; maintain network connections or any other computer systems.</li><li>
Maintain inventory of all IT equipment.</li><li>
Handle all documentation for hardware and software, maintenance and problem resolutions.</li><li>
Properly escalate unresolved queries to the next level of support or external consultant.</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Maintain network servers such as file servers, AD, Print server....etc</li><li>
Support LANs, WANs, network segments, Internet, and intranet systems.</li></ul>
Job Requirements<div>
BC. S in Computer Science or a related discipline 
Experience:3-5 Years&rsquo; experience 
Excellent usage of Google Suite 
Knowledge in active directory is a MUST 
Perfect English Language is a MUST 
Knowledge in networking (VPN, virtualization, and firewall) &ldquo;Mandatory&rdquo; 
Knowledge in switches and routers &ldquo;Mandatory&rdquo; 
Knowledge in servers and storage (Dell, HP, IBM &hellip;. etc) 
Knowledge in VMware 
CCNA &amp; MCSE knowledge</div>
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MEEZA QSTP

<div>
 
 
 Service Desk Analyst
 
 
 
 The primary responsibilities of the Service Desk Analyst:
 
 
 
 
 
 Functional Responsibilities:
 
 <ul>
 <li>
 Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
 </li>
 <li>
 Provide telephone and email support for clients and users.
 </li>
 <li>
 Proactively monitor support mailboxes and log in to the system.
 </li>
 <li>
 Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
 </li>
 <li>
 Create, document, and review work instructions to help deal with similar incidents and requests.
 </li>
 <li>
 Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
 </li>
 <li>
 Support Workplace Services in providing remote support to resolve users&rsquo; issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
 </li>
 <li>
 Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
 </li>
 <li>
 Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
 </li>
 <li>
 Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills &amp; Experience
 
 
 
 Academic &amp; Professional Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or equivalent.
 </li>
 </ul>
 
 Experience:
 
 <ul>
 <li>
 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.
 </li>
 </ul>
 
 
 
 
 
 Skills and Requirements:
 
 
 <ul>
 <li>
 Strong problem-solving abilities to diagnose and resolve customer issues.
 </li>
 <li>
 Excellent written and verbal communication skills, with a keen focus on effective customer service.
 </li>
 <li>
 Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
 </li>
 <li>
 Hands-on experience with Microsoft Operating Systems and the Office suite.
 </li>
 <li>
 Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
 </li>
 <li>
 Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
 </li>
 <li>
 Knowledge of fundamental IT security principles.
 </li>
 <li>
 Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
 </li>
 <li>
 Proficiency in Microsoft Active Directory, Exchange, and O365.
 </li>
 <li>
 
 Preferred
 
 : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
 </li>
 <li>
 
 Preferred
 
 : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
 </li>
 <li>
 
 Preferred
 
 : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
 </li>
 </ul>
 
 
</div>

Service Desk Analyst

ALEC Holdings

<div>
 
 
 IT Engineer &ndash; UAE
 
 
 
 Are you a proactive, tech-savvy IT professional ready to provide exceptional support and shape user experience across a group known for delivering some of the region&rsquo;s most complex and high-profile projects?
 
 
 
 
 
 
 Who We Are
 
 
 
 ALEC Holdings L.L.C - S.O (ALEC), part of ICD, is a leading GCC construction company known for delivering complex, iconic developments across the UAE and the wider region. With 20+ years of excellence across sectors like airports, hospitality, retail, and high-rises, ALEC operates as a fully integrated contractor offering end-to-end construction solutions. Our Group Head Office provides strategic leadership and operational support that fuels the performance and growth of all our business units&mdash;from governance and finance to innovation, digital systems, and sustainability.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 As a Tax Analyst / Assistant Manager at ALEC, you'll play a vital role in ensuring compliance with complex international and regional tax frameworks while enabling operational excellence and strategic growth. You will be part of a team that is forward-looking and constantly adapting to the evolving tax landscape in the UAE, KSA, and beyond. If you&rsquo;re ready to take ownership of cross-border compliance, implement global initiatives like Pillar Two and QDMTT, and collaborate across departments and jurisdictions&mdash;this is your opportunity to make a real impact.
 
 
 
 
 
 
 About Your Team
 
 
 
 You will report directly to the
 
 IT Service Manager
 
 and collaborate closely with the
 
 Service Desk
 
 and broader
 
 IT Operations Team
 
 . You&rsquo;ll be a go-to expert for all things hardware, software, and networking&mdash;supporting colleagues across multiple business units and geographies.
 
 
 
 
 
 
 Your Role
 
 
 
 As an IT Engineer, you will:
 
 <ul>
 <li>
 Deliver Support: Respond to user issues across hardware, software, and networks, ensuring swift resolution and minimal downtime.
 </li>
 <li>
 Manage Service Desk: Log and prioritize all technical issues in our Service Desk platform with clear and accurate documentation.
 </li>
 <li>
 Troubleshoot &amp; Resolve: Diagnose and resolve technical issues through a combination of testing, documentation, and collaboration with other IT teams.
 </li>
 <li>
 Provide Guidance: Support users remotely or in person with clear, jargon-free communication, enabling them to stay productive.
 </li>
 <li>
 Install &amp; Configure: Set up devices, software, and network components in line with company policy and security protocols.
 </li>
 <li>
 Collaborate &amp; Escalate: Work closely with the Service Desk and escalate unresolved issues when necessary to ensure consistent service levels.
 </li>
 <li>
 Continuous Improvement: Assist in refining support processes and knowledge bases to help the team scale efficiently.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Experience:
 
 5+ years in IT support roles within large organizations or fast-paced environments.
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering or related discipline.
 </li>
 <li>
 Certifications in ITIL, Windows 10, or as a Certified Business Professional.
 </li>
 <li>
 Strong knowledge of passive and active networking components.
 </li>
 <li>
 Exposure to Microsoft Azure and cloud-based IT environments.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 <ul>
 <li>
 Strong communication skills (written and verbal).
 </li>
 <li>
 Service-oriented mindset with excellent problem-solving capabilities.
 </li>
 <li>
 Resilient, flexible, and adaptable to changing needs.
 </li>
 <li>
 Highly organized, accountable, and computer-savvy.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 A chance to work within a dynamic, tech-driven team supporting one of the region&rsquo;s most respected construction companies.
 </li>
 <li>
 Exposure to enterprise-level IT environments with modern tools and systems.
 </li>
 <li>
 Opportunities for professional growth and contribution to group-wide digital transformation.
 </li>
 </ul>
 
 
 
 
 
 Ready to Deliver IT Excellence?
 
 
 
 If you&rsquo;re passionate about enabling people through technology and thrive in a high-performance environment&mdash;we want to hear from you.
 
 
 Join
 
 ALEC Group
 
 and help build the backbone of digital support that powers some of the UAE&rsquo;s most iconic developments.
 
 
 
 
 
 
 Apply today and bring innovation to the forefront of construction.
 
 
</div>

IT Engineer

Bosta

<div>
 Company Overview:
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 
 
 
 Our Engineering
 
 
 
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 
 
 
 About the Role:
 
 
 
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 
 
 
 Here's what you'll be doing at Bosta.
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Junior IT Support Specialist

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