it help desk support

Rural King Supply

<div>Overview:
<h1 class="jobSectionHeader"><b>About us</b></h1><div>
Rural King is America&rsquo;s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is <b>constantly expanding</b>. Our annual sales exceed <b>$2.5 Billion</b>, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.</div><div></div><div><br>
One thing our customers appreciate is our unique shopping experience, complete with complimentary <b>popcorn and coffee</b>. It's just one way we show our appreciation for their support.</div><div></div><div><br>
At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a <b>people-first</b> environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to <b>grow professionally</b>, contribute meaningfully, and make a difference in the lives of those we serve.</div><div></div><p><b><br>
How we reward you
</b></p><div>401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%</div><div>
Healthcare plans to support your needs</div><div>
Virtual doctor visits</div><div>
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic&rsquo;s Complex Care Program</div><div>
15% Associate Discount</div><div>
Dave Ramsey&rsquo;s SmartDollar Program</div><div>
Associate Assistance Program</div><div>
RK Cares Associate Hardship Program</div><div>
24/7 Chaplaincy Services</div><div>
Company paid YMCA Family Membership</div>
Responsibilities:
<h1 class="jobSectionHeader"><b>What You&rsquo;ll do
</b></h1><div>The purpose of the Help Desk Support role works within the Rural King Information Technology support center is to diagnose and resolve hardware and software related issues. This includes answering questions for Rural King associates, basic troubleshooting of computers, printers, scanners, and other hardware devices as required. The individual must be able to work holidays when needed and have a desire to start a career working within Information Technology.</div><ul><li>
Serve as Front Line Call Support to internal customers for our Help Desk Support &ndash; Tier I team.</li><li>
Provide excellent customer service to end users while troubleshooting client issues via phone, remote tools, and e-mail on Windows networked Enterprise desktop environment.</li><li>
Manage user account data in Active Directory, Exchange, and several lines of business applications.</li><li>
Escalate, coordinate, and collaborate support issues with multiple teams as necessary.</li><li>
Provide follow-up status to clients according to support policies and procedures.</li><li>
Identify trends in the support calls and develop documentation to address these most-often reported problems and issues.</li><li>
Notify management of increasing trends, unusual activity, or repeated activity.</li><li>
Successfully handle calls from difficult clients.</li><li>
Log all help desk calls or email requests into the Incident Management System and updates incident profiles.</li><li>
Keep peers and End User/Alt End User informed of trends, significant problems, unexpected delays, and anything new in the environment.</li><li>
Work closely with team and management to ensure that quality of support service and service level requirements are met for exceptional end-user community support.</li><li>
May be required to cross train and perform other duties.</li></ul><h1 class="jobSectionHeader"><b>
Supervisory Responsibilities</b></h1><div><br>
</div><div>None</div><br>
<div></div>
Qualifications:
<h1 class="jobSectionHeader"><b>Essential Qualities for Success</b></h1><br>
<div></div><ul><li>
At least 1 year of basic computer experience or equivalent combination of experience and education.</li><li>
Oracle Software Experience is a plus.</li><li>
PC Peripheral knowledge and diagnostic experience.
</li><li>Laser printer troubleshooting.</li><li>
Working knowledge of Microsoft Office Suite.</li><li>
Comfortable navigating computer systems and software to assist customers or manage tasks.
</li><li>Excellent verbal and written interpersonal and communication skills.</li><li>
Excellent customer service skills.
</li><li>Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner.
</li><li>Effectively articulate expectations, requirements, and boundaries while actively listing to other&rsquo;s perspectives.
</li><li>Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
</li><li>Demonstrate the ability to influence outcomes without being overly aggressive or passive.
</li></ul><h1 class="jobSectionHeader"><b>
</b></h1><h1 class="jobSectionHeader"><b>Physical Requirements</b></h1><br>
<div></div><ul><li>
Ability to maintain a seated or standing position for extended durations.</li><li>
Capability to lift 15 pounds periodically.
</li><li>Able to navigate and access all facilities.</li><li>
Skill to effectively communicate verbally with others, both in-person and via electronic devices.</li><li>
Close vision for computer-related tasks.</li></ul><div>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.</div><div>
The pay range for this position is $15.75 - $16.50 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.</div></div>

IT Help Desk Support Tier I

First Help Financial

<div><p>First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.</p><p><br>
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
</p><p><b><i>Your Title:</i></b> IT Support Technician
</p><p><b><i>Our Location:</i></b> Hybrid Boston Office/Remote 160 Gould Street, Suite 100, Needham, MA 02494
</p><p><b><i>You Report To:</i></b> Senior Director, IT Operations</p><p><b><i>
Compensation: </i></b>$61,008 plus bonus!
</p><p><b><i>Schedule</i></b>: <b>Monday &ndash; Friday 9am -5:30pm EST during training AFTER training 11am - 8pm EST OR 10am - 7pm EST
</b></p><p><b><i>About the Opportunity:</i></b></p><p>
First Help Financial, voted and certified as a &ldquo;Great Place to Work&rdquo; by our workforce for three years in a row, is adding a new partner to our IT department to accommodate our remarkable growth!
</p><p>The IT Support Technician will work out of our Boston Office 160 Gould Street, Suite 100, Needham, MA 02494 but <i>will transition to a hybrid work from home rotation. </i>The core responsibilities of a Level 1 technician are responding to service requests via the internal ticketing system, email and chat. This individual will be the initial contact for most IT related issues and will be responsible for collecting enough information, assigning the issue to the correct individual or resolving the issue themselves. They must have a strong commitment to customer service and willingness to document and learn to resolve most issues.
</p><p><b>What you will do:
</b></p><p>Your duties include, but are not limited to:</p><ul><li>
Be the initial point of contact for IT related help desk tickets created by First Help Financial employees and contractors</li><li>
Provide on-site and remote support for all desktop, networking, and server related issues</li><li>
Offer a high level of customer service by responding to all tickets, performing problem analysis, triaging the tickets, and follow through to resolution</li><li>
Configure, setup, test, and troubleshoot a variety of hardware including desktops, laptops, printers, and mobile devices</li><li>
Provide support for all third-party software applications used by FHF employees</li><li>
Create and edit process documentation as required</li><li>
Deliver training to end-users as required</li><li>
Other responsibilities as they arise will be assigned
</li></ul><p><b><i>What you bring:</i></b></p><ul><li>
Strong knowledge of Windows 11 desktop environment and support of common issues</li><li>
Understanding of ITIL practices and experience working with a help desk ticketing system</li><li>
Demonstrated historical career stability</li><li>
Premier customer service focused
</li><li>Familiarity with support of desktop\laptop related hardware and peripherals</li><li>
Experience in support of any of the following Azure AD, M365, Okta, Nice in-contact, Outlook, Teams, Sonicwall, and MS Intune</li><li>
Knowledge of Active Directory and the ability to support user accounts and provide basic domain level support service</li><li>
Basic networking experience and ability to do basic troubleshooting within the local LAN and remote users home networks</li><li>
Can manage multiple tasks with different priorities.</li><li>
Understanding of general IT concepts and a passion for technology</li><li>
Willingness to work off hours and provide on-call support when needed</li></ul><p><b><i>
FHF Benefits&hellip;</i></b></p><ul><li>
Great Perks &ndash; We offer generous salaries, competitive health, and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.</li><li>
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
</li><li>Growth - Company growth provides unprecedented career growth. FHF&rsquo;s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in <i>you</i>.</li></ul><p><br>
</p><p><b><i>Diversity and Inclusion</i></b></p><p>
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.</p></div>

IT Support Technician

Veteran Enterprise Technology Services, Inc.

<div><div><div><div><div><div><p><b>Information Technologist Helpdesk Support
</b><br>
<br>
<b>Job Location: </b>Houston, TX
</p><p><b>Position Type: </b>Full-Time/Regular<br>
</p><p><br>
<b>Essential Functions:
</b></p><ul><li>Primary Directorate IT Help Desk support during normal JSC business hours, providing initial triage and routing of support tickets.
</li><li>Provide specialized desktop and end user IT support
</li><li>Researching and provide guidance to the best technical solutions available from the Agency IT providers to meet Directorate end user requirements
</li><li>Install specialized software and assisting users with unified desktop office automation support in conjunction with I3P providers
</li><li>Provide input support requests for Agency IT services into the appropriate Directorate/Agency/Center system and ensure support through closure of the requests
</li><li>Install specialized software, maintaining updates to specialized software
</li><li>Assist users with unified desktop office automation support in conjunction with IT Infrastructure Integration Program (I3P) providers
</li><li>Track, maintain, and manage the inventory of all software and hardware assets
</li><li>Facilitate the purchase of maintenance agreements and software license renewals for the directorate and report status of this activity
</li>Identify, track, and update all HH&amp;P flight and nonflight property and equipment in the NASA Equipment System<br>
<li>
<br>
<br>
</li><li><b>Education/Experience:
</b></li><li>Bachelor&rsquo;s degree in related area
</li><li>3-5 years of experience
</li><li>Experience with the NASA Property System (N-PROP)
 </li></ul><p><b>VETS is an EEO Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or disability.
</b></p><p>VETS is a Department of Veterans Affairs, Center for Veterans Enterprise (CVE) certified Service-Disabled Veteran-Owned Small Business (SDVOSB). Based in Ashburn, Virginia, VETS has a Southwest operations office in Sierra Vista, Arizona and contract management sites throughout the United States. VETS supports a growing number of U.S. Government defense and civilian agencies with technology, systems engineering, as well as construction and program management support services.</p></div></div></div></div></div></div>

Information Technologist Support

Matic

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  As an IT Support Technician, you become an integral part of our organization's technical support infrastructure. Your role is pivotal in maintaining the efficiency and functionality of our internal operations. Swiftly addressing and resolving technical issues across various platforms and systems is crucial to our success. You'll provide frontline assistance to both on-site and remote team members, diagnosing and efficiently resolving hardware, software, and network issues to ensure minimal disruption to user productivity. Additionally, your contribution to the onboarding process for new employees, specifically in the provisioning process, is essential. Furthermore, your dedication to creating and maintaining our knowledge base documentation ensures accurate and accessible support resources for the team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is 100% in-office in our Columbus, Ohio office working 8:00am - 5:00pm Eastern Time (ET). We will not consider remote candidates nor candidates not located in Columbus, Ohio.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Act as the primary point of contact for all support requests, providing prompt and efficient technical assistance through various channels, including chat, tickets, and email.
  </li>
  <li>
   Diagnose and troubleshoot hardware, software, and network issues, ensuring minimal disruption to user productivity.
  </li>
  <li>
   Escalate unresolved issues to appropriate support levels while maintaining clear communication throughout the escalation process.
  </li>
  <li>
   Support end-users utilizing softphone-based telephony solutions, addressing VoIP telephony issues promptly.
  </li>
  <li>
   Perform basic ticket triage and dispatch, prioritizing and escalating tickets for timely resolution.
  </li>
  <li>
   Assist with employee onboarding and offboarding tasks, including account setup, and hardware provisioning. Also serving as secondary support for tool set-up during employee onboarding.
  </li>
  <li>
   Collaborate with the IT team to identify areas for improvement in support processes and contribute to implementing enhancements.
  </li>
  <li>
   Maintain office-wide hardware and physical networking infrastructure.
  </li>
  <li>
   Participate in regular IT audit procedures, including conducting encryption and antivirus audits and monitoring ISP performance.
  </li>
  <li>
   Assist in the creation and maintenance of the knowledge base documentation.
  </li>
  <li>
   Administer and maintain the accuracy of our information technology inventory system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   2+ years of experience in a similar help desk or technical support role, demonstrating a strong understanding of end-user support.
  </li>
  <li>
   Solid knowledge and hands-on experience with Mac and Windows operating systems, enabling efficient troubleshooting and problem resolution.
  </li>
  <li>
   Familiarity with troubleshooting peripherals such as monitors, headsets, mice, and keyboards, ensuring seamless user experiences.
  </li>
  <li>
   Proficiency in supporting end-users utilizing softphone-based telephony solutions is highly desirable (e.g., Twilio, Zoom).
  </li>
  <li>
   Ability to effectively document and maintain a knowledge base, ensuring accurate and up-to-date support documentation.
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
  </li>
  <li>
   Strong problem-solving and analytical abilities, with a focus on delivering effective solutions.
  </li>
  <li>
   Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  </li>
  <li>
   Prefer experience with Zoom, Google, Microsoft, Slack, Windows, and Macintosh.
  </li>
  <li>
   Experience with Jamf is desirable.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Systems
  </strong>
 </p>
 <ul>
  <li>
   Windows Intune, Autopilot
  </li>
  <li>
   Jamf
  </li>
  <li>
   Google, Slack, Zoom, Twilio
  </li>
  <li>
   Asset Sonar
  </li>
  <li>
   Cisco AnyConnect, OpenVPN Cloud,
  </li>
  <li>
   Microsoft Authenticator, Entra, Okta
  </li>
  <li>
   Confluence, Jira
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Base compensation range - $45,000 - $65,000
   </strong>
  </li>
  <li>
   Career advancement - we have a culture that focuses on internal promotion and career growth.
  </li>
  <li>
   You have an ownership stake - all Maticians receive Matic stock options.
  </li>
  <li>
   Unlimited Paid Time Off.
  </li>
  <li>
   Company covered Health, Dental &amp; Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
  </li>
  <li>
   401(k) Retirement Plan.
  </li>
  <li>
   Continuing education, licensing and professional development paid for by Matic.
  </li>
  <li>
   A TRUE team culture - one team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball / kickball teams, etc!
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   About Matic
  </strong>
 </p>
 <p>
  Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the InsurTech industry by embedding insurance within the home and auto ownership experience. Today, Matic&rsquo;s digital insurance marketplace has over 45 home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal&hellip;one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.
 </p>
 <p>
 </p>
 <p>
 </p>
 <p>
  Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
 </p>
</div>


Toppan Packaging Americas

<div><p>TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.<br>
<br>
TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.<br>
<br>
Want to learn more? Visit us at packaging.toppan.com<br>
<br>
<b>Summary Description:</b><br>
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency.<br>
<br>
<b>What you&rsquo;ll be doing:</b></p><ul><li>
Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.</li><li>
Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.</li><li>
Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.</li><li>
Develop, document, and enforce help desk procedures, workflows, and support standards.</li><li>
Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.</li><li>
Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.</li><li>
Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.</li><li>
Ensure compliance with IT policies, security standards, and regulatory requirements.</li><li>
Identify recurring issues and recommend root-cause fixes and process improvements.</li><li>
Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.</li></ul><p></p><p><b>
Leadership &amp; Administrative Duties</b></p><ul><li>
Provide day-to-day guidance and task coordination for help desk technicians.</li><li>
Assist with training, mentoring, and onboarding of new help desk staff.</li><li>
Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.</li><li>
Contribute to performance reviews by providing feedback on technician performance and development needs.</li><li>
Lead in the development of processes to manage major incidents.</li></ul><p><b><br>
We&rsquo;d love to hear from you if:</b></p><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>
2 -3 years of experience in IT support or help desk roles,</li><li>
Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.</li><li>
Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).</li><li>
Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.</li><li>
Excellent communication, customer service, and documentation skills.</li></ul><p><b><br>
Key Competencies</b></p><ul><li>
Customer-focused mindset with strong problem-solving abilities.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>
Strong analytical skills with attention to detail.</li><li>
Leadership, coaching, and collaboration skills.</li><li>
Ability to translate technical concepts into clear, user-friendly language.</li></ul><p><b><br>
Compensation:</b><br>
<br>
The annual base salary range for this role is from $80,000 to $90,000<br>
<br>
At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees&rsquo; overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.<br>
<br>
<b>Benefits</b></p><ul><li>
Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options</li><li>
401(k) retirement plan with company match</li><li>
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services</li><li>
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family</li><li>
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance</li><li>
Tuition reimbursement</li></ul><p><br>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.<br>
<br>
We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.</p></div>

IT Help Desk Administrator

ACTS360

<div><p><b>Job Title:</b> MSP Help Desk Technician 1</p><p><b>
Department:</b> Operations / Help Desk Services</p><p><b>
Reports To:</b> Service Desk Coordinator</p><p><b>
Job Type: </b>Permanent, full-time position</p><p><b>
Job Location:</b> Plant City, FL</p><p><b>
Pay Details: </b>Starting at $38,500.00 annually plus bonuses for certificate completion</p><p></p><p>
ACTS360 is looking for a dedicated MSP Help Desk Technician I to join our team. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you are passionate about technology and eager to help others, this role is a great foundation for your career in IT.</p><p></p><p>
To be great at this role, you must be willing to pursue and pass entry level IT certificates including, but not limited to, the CompTIA A+, CompTIA Network+, CompTIA Security+, and the Microsoft AZ900 / MS900.</p><p></p><p>
Please Note: This is an active and ongoing job opening. We are continuously seeking talented individuals to join our team. The duration this posting has been open does not reflect the urgency or importance of the position. We encourage all qualified candidates to apply, regardless of the posting date.</p><p></p><p><b>
Responsibilities:</b></p><ul><li>
Active participation in the Help Desk 1 phone queue</li><li>
Provide first-level contact to end users in a clear and professional manner</li><li>
Create and accurately code service tickets</li><li>
Identify and redirect urgent tickets to the appropriate resources</li><li>
Work through assigned tickets and enter appropriate time entries</li><li>
Troubleshoot and resolve end user or infrastructure technical issues</li><li>
Follow up with customers and see problems through to resolution</li><li>
Ensure proper recording, documentation, and closure of ticket information</li><li>
Maintain awareness of ongoing issues and be proactive in customer notification</li><li>
Recommend modifications or improvements to client environments</li><li>
Properly escalate unresolved tickets to the next level of support</li><li>
Preserve and grow your knowledge of Help Desk procedures, products, and services</li><li>
Onsite dispatching as needed or directed</li><li>
Active participation in the On Call rotation</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Strong written and verbal communication skills.</li><li>
Basic understanding of computer systems, networks, and troubleshooting techniques.</li><li>
Ability to work independently and as part of a team.</li><li>
Customer-oriented mindset with a passion for helping others.</li><li>
Ability to lift and install IT equipment.</li><li>
Must be authorized to work in the United States.</li><li>
In-office or on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM)</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Previous experience in a customer service or technical support role</li><li>
Completion of relevant IT certifications such as A+, Network+, Security+, and / or MS-900</li></ul><p></p><p>
Please Note: Successful applicants may be required to undergo a reference and background verification check as part of the interview or onboarding process.</p><b><br>
Benefits</b><br>
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA) and Matching</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Training &amp; Development</li>
</ul><p></p><p><i>We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</i></p></div>

MSP Help Desk Technician I

ITC Area Solutions W.L.L.

<p><b>Job Title (SEO Optimized)</b></p><p><b>Help Desk Technician </b></p><p><b>Job Type</b></p><p>Full-time | On-site (with possible hybrid flexibility depending on performance)</p><p>About the Role</p><p>We are looking for a <b>Help Desk Technician / IT Support Specialist</b> to join our growing team at <b>ITC Area Solutions W.L.L.</b> in Doha. If you enjoy solving technical problems, supporting users, and working with computers and systems, this is a great opportunity to build your IT career in a supportive and fast-growing environment.</p><p>You will be the first point of contact for technical issues, helping users stay productive by quickly resolving IT-related problems and ensuring smooth daily operations.</p><p>Why This Job Is Attractive</p><ul><li>Stable full-time IT support role in a growing company</li><li>Hands-on experience with real business systems and users</li><li>Career growth into System Admin, Network Engineer, or IT Specialist roles</li><li>Supportive team environment with training provided</li><li>Opportunity to build international-standard IT support experience in Doha</li></ul><p>Key Responsibilities</p><ul><li>Provide first-level IT support for hardware, software, and network issues</li><li>Respond to help desk tickets via phone, email, or ticketing system</li><li>Troubleshoot Windows, Office 365, email, and basic network issues</li><li>Install, configure, and maintain computers, printers, and devices</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate records of issues and resolutions</li><li>Support user onboarding/offboarding (accounts, devices, access)</li><li>Ensure timely resolution of support requests and service quality</li></ul><p>Requirements</p><ul><li>Basic knowledge of IT systems, Windows OS, and common software</li><li>Understanding of troubleshooting principles</li><li>Good communication skills in English (Arabic is a plus)</li><li>Ability to work in a fast-paced support environment</li><li>Team player with a problem-solving mindset</li><li>IT certifications (CompTIA A+, Microsoft, etc.) are a plus but not required</li></ul><p>About ITC Area Solutions W.L.L.</p><p>ITC Area Solutions W.L.L. is a Doha-based technology and business support company focused on delivering IT services, digital solutions, and customer support operations. We help businesses improve efficiency through reliable technical support and modern IT systems.</p><p>What We Offer</p><ul><li>Full training and onboarding support</li><li>Friendly and professional team environment</li><li>Real career development opportunities in IT</li><li>Exposure to multiple IT systems and business environments</li><li>Stable and structured work environment</li></ul><p>How to Apply</p><p>If you're ready to start or grow your IT career, we&rsquo;d love to hear from you.<br/>Click &ldquo;Apply Now&rdquo; and submit your CV today.</p><p>Job Type: Full-time</p><p>Pay: QAR4,500.00 - QAR8,500.00 per month</p><p>Work Location: In person</p>

Help Desk Technician

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Help Desk Technician