it help desk support

NuvemRx

<div>Who We Are:
NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations with a suite of scalable solutions that integrate software, intelligence and expert support that can illuminate savings, expand access, and elevate patient care.
What We Are Looking For:
At NuvemRx, we know high standards must be maintained to deliver impact at scale, and we want to work with people that embody our core values:<ul><li>
Mission Always: Every choice is a chance to service our customer. Every choice is a chance to serve -and make healthcare better for all. We don&rsquo;t just check boxes- we make choices that serve people and move the mission forward.</li><li>
Be A Pioneer: Find the Problem. Invent the Solution. We don&rsquo;t wait for direction&mdash;we take initiative, stay resourceful, and create what&rsquo;s needed - not just what&rsquo;s expected. Pioneers chart new territory with vision, courage, and grit. We learn quickly and turn challenges into momentum.</li><li>
Do the Right Thing the Right Way: We lead with care, respect, and compliance&mdash;and we don&rsquo;t cut corners. We solve the right problems the right way, always balancing speed with thoughtfulness, and outcomes with ethics.</li><li>
Stronger Together: Own Your Role. Play for the Team. We bring diverse voices together to solve hard problems with humility and shared ownership. We challenge each other with respect, hold each other accountable, and strive to be the best for the team&mdash;not just on the team.</li></ul>
Position Overview:
NuvemRx is looking for a driven, solutions-oriented IT Help Desk Support Technician to join our growing team. This individual thrives in fast-paced environments, takes ownership of challenges, and brings strong critical thinking and problem-solving skills to every situation. In this role, you will support and maintain technology across our in-house operations, offsite pharmacies, and remote users&mdash;ensuring seamless performance of network infrastructure, computers, phone systems, mobile devices, and related technologies. You will play a key role in keeping our teams connected, supported, and operating at peak efficiency.
This position offers the opportunity to gain valuable hands-on experience in a collaborative, professional team environment while supporting both corporate and pharmacy locations.
Key Responsibilities:<ul><li>
Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment.</li><li>
Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure.</li><li>
Perform hands-on desktop support, including installation and upgrades of hardware/software, system configuration, backups, and application setup.</li><li>
Manage user onboarding and offboarding processes.</li><li>
Monitor, update, and resolve help desk tickets efficiently using ticketing systems.</li><li>
Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users.</li><li>
Maintain accurate inventory of computers, peripherals, phones, and network equipment.</li><li>
Support and maintain physical network infrastructure including routers, wireless access points (WAPs), switches, and end-user hardware.</li><li>
Coordinate with third-party software and hardware vendors for support and issue resolution.</li><li>
Assist in developing and maintaining standard hardware and software configurations.</li><li>
Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases.</li><li>
Create, manage, and modify user credentials across multiple platforms.</li><li>
Document policies, procedures, and instructional materials as needed.</li><li>
Provide technical support to executive management.</li><li>
Travel to client and pharmacy locations as needed to support deployed technology.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications &amp; Required Skills<ul><li>
Experience with help desk and/or IT support.</li><li>
Experience in cloud infrastructure (Azure preferred).</li><li>
Experience supporting Office 365 and Azure Active Directory (user, device, and license management).</li><li>
Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in both on-site and remote environments.</li><li>
Experience using and managing help desk/ticketing systems.</li><li>
Technical knowledge of WAN, LAN, and Wi-Fi connectivity.</li><li>
Working knowledge of network protocols, operating systems, and infrastructure technologies including:
<ul><li>Windows Server</li>
<li>Cisco routers, SonicWall and FortiGate.</li>
<li>Virtual machines / VDI</li>
<li>POS systems</li>
</ul></li><li>Experience with Mobile Device Management (MDM).</li><li>
Hands-on experience with cabling, patching, racking, and network equipment setup.</li><li>
Knowledge of Microsoft Azure cloud technologies.</li><li>
Strong wireless network troubleshooting skills.</li><li>
Experience supporting Microsoft products including Teams and SharePoint.</li><li>
Basic understanding of IT security standards and best practices.</li><li>
Ability to support executive-level users with professionalism and discretion.</li></ul>
Preferred Certifications<ul><li>
Microsoft Certified: Azure Administrator Associate</li><li>
CompTIA A+</li><li>
CompTIA Network+</li><li>
CCNA</li></ul>
Schedule &amp; Work Environment<ul><li>
8-hour day shift</li><li>
Monday through Friday</li><li>
Hybrid on-site in Sharon Hill, PA</li><li>
On-call rotation required</li><li>
Up to 25% travel (including support of pharmacy locations)</li></ul>
Additional Requirements<ul><li>
Valid driver&rsquo;s license</li><li>
Ability to travel to client locations</li><li>
Ability to reliably commute or relocate to the Sharon Hill / Philadelphia area</li></ul>
Because we are a fast-growing company with a bold mission and a lot of work to do, every employee of NuvemRx must also have growth company DNA, which requires either success working in a fast-paced VC/PE-backed early-stage company with high expectations or the underlying qualities that create that success including: high-motor, comfort with ambiguity, resilience in all of its forms, and a growth mindset. Things change quickly and frequently at NuvemRx, so we need team members that are at the top of their game and can shift gears, alter direction, and keep going at pace. You must be a playbook writer and executor, able to make plans that both meet the current moment and contemplate the future and then implement them. No matter your job level, you will own your work from beginning to end, take feedback well, prioritize what matters, never rest on your laurels, stay positive and resilient, and make data-driven decisions.
Benefits:<ul><li>
High Earning Potential: Competitive salary commensurate with experience</li><li>
Work/Life Balance:</li><li>
Flexible work arrangements and a remote-first work environment (for select positions)</li><li>
Recurring company gatherings throughout the year to promote connection and collaboration</li><li>
Flexible Paid Time Off</li><li>
Additional Benefits and Perks:</li><li>
Paid holidays</li><li>
Paid family and medical leave, including paid parental leave</li><li>
Medical, dental and vision benefits for employees</li><li>
Company sponsored 401(k) with a match
</li><li>Life and long-term disability coverage</li><li>
Employee assistance program</li></ul>
If you take pride in delivering results, embrace challenges, and proactively seek improvement then NuvemRx is the place for you. You will be part of a smart, self-aware, humble team dedicated to elevating patient care.
&ldquo;NuvemRx provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.&rdquo;</div>

IT Help Desk Support Technician

Elite DNA Behavioral Health

<div>
 
 Company Overview
 
 
 
 Elite DNA Behavioral Health is dedicated to providing comprehensive behavioral and mental health services tailored to meet the diverse needs of our community. Our team of professionals is committed to delivering accessible, high-quality care through innovative treatment programs and supportive services.
 
 
 
 Job Summary
 
 
 
 Elite DNA Behavioral Health is seeking a dependable, service-oriented Tier 1 Help Desk Support professional to join our IT team. This position is responsible for providing frontline technical support to staff across our Fort Myers offices and multiple locations throughout the organization.
 
 
 This role is a strong fit for someone who enjoys helping people, communicates well, stays organized, and can handle a steady flow of day-to-day support needs with professionalism and follow-through. The ideal candidate is comfortable supporting end users with common IT issues involving Windows computers, Microsoft 365, printers, passwords, and remote support tools.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Provide hands-on desk-side support for staff at our Fort Myers locations.
 </li>
 <li>
 Provide phone and remote technical support to users across 30+ office locations.
 </li>
 <li>
 Monitor and manage incoming support tickets, including prioritization, follow-up, documentation, and resolution.
 </li>
 <li>
 Troubleshoot and resolve common end-user issues involving Windows workstations, printers, Microsoft 365 applications, login issues, and basic connectivity problems.
 </li>
 <li>
 Assist users with password resets, account access issues, and adherence to security procedures.
 </li>
 <li>
 Install, configure, and troubleshoot printers, peripherals, and other standard office technology.
 </li>
 <li>
 Use remote support tools to assist staff in a timely and professional manner.
 </li>
 <li>
 Communicate clearly with users regarding issue status, next steps, and expected resolution timelines.
 </li>
 <li>
 Escalate issues appropriately to higher-level IT staff when needed, with complete troubleshooting notes and supporting details.
 </li>
 <li>
 Document incidents, actions taken, and resolutions thoroughly within the ticketing system.
 </li>
 <li>
 Provide basic end-user guidance and training to promote good technology habits and reduce repeat issues.
 </li>
 <li>
 Assist with basic workstation setup, user onboarding support, equipment deployment, and other IT operational tasks as assigned.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or related field preferred.
 </li>
 <li>
 1&ndash;2 years of help desk, desktop support, or general IT support experience preferred.
 </li>
 <li>
 Working knowledge of Windows operating systems and standard desktop troubleshooting.
 </li>
 <li>
 Experience supporting printers, user accounts, and common office hardware/software issues.
 </li>
 <li>
 Familiarity with Microsoft 365 applications such as Outlook, Teams, and OneDrive.
 </li>
 <li>
 Familiarity with ticketing systems and remote support tools.
 </li>
 <li>
 Strong troubleshooting skills with the ability to use logic, judgment, and attention to detail.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Ability to manage multiple tasks, stay organized, and maintain a high level of follow-through.
 </li>
 <li>
 Ability to work professionally with staff in a fast-paced healthcare office environment.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience supporting users in a multi-site organization.
 </li>
 <li>
 Exposure to Active Directory and Microsoft 365 user administration.
 </li>
 <li>
 Experience with basic computer deployment, imaging, or workstation preparation.
 </li>
 <li>
 Experience working in an environment where professionalism, confidentiality, and responsiveness are essential.
 
 
 </li>
 </ul>
 
 Success in This Role Looks Like
 
 
 
 <ul>
 <li>
 Support tickets are handled promptly, professionally, and thoroughly.
 </li>
 <li>
 End users feel supported, informed, and respected.
 </li>
 <li>
 Issues are documented clearly and escalated appropriately when needed.
 </li>
 <li>
 Workstations, printers, and user access issues are resolved efficiently with minimal disruption to office operations.
 </li>
 <li>
 The technician contributes positively to the consistency and reliability of IT support across the organization.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 401(k) matching
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Employee assistance program
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Health savings account
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Referral program
 </li>
 <li>
 Vision insurance
 
 
 </li>
 </ul>
 
 Pay:
 
 $21.00 &ndash; $22.00 per hour
</div>

IT Help Desk Support

ACE Technology Group, LLC

About ACE Technology GroupACE Technology Group is a leading IT Managed Service Provider (MSP) that offers comprehensive IT solutions, including proactive monitoring, cybersecurity protection, cloud services, and VoIP. We ensure our clients' systems are secure, efficient, and optimized for performance, allowing them to focus on their core business. With a strong focus on support, rapid response times, affordability, and advanced cybersecurity, ACE Technology Group is a trusted IT partner, helping customers leverage technology to drive growth and success.Our core values are.<ul><li>Customer Commitment: We prioritize and adapt to our customers&rsquo; needs, providing exceptional service that builds strong, trust-based relationships.</li><li>Integrity: We uphold honesty and transparency in all actions, creating a trustworthy environment for clients and colleagues alike.</li><li>Excellence through Continuous Learning: Committed to high quality, we foster a culture of improvement and innovation to stay at the forefront of our field.</li><li>Collaboration and Open Communication: We value teamwork and inclusivity, leveraging open communication to achieve shared goals and success.</li><li>Accountability and Ownership: Each team member is empowered to take ownership, ensuring responsibility for delivering exceptional results</li></ul>Job SummaryWe are seeking a Full-Time Help Desk Technician to join our growing professional team. This role is ideal for someone passionate about IT support and delivering exceptional customer service.Responsibilities<ul><li>Respond to client calls and emails promptly and professionally</li><li>Create and manage help desk tickets with detailed documentation</li><li>Troubleshoot hardware and software issues remotely and onsite</li><li>Prepare and deploy new systems</li><li>Repair and maintain existing systems</li><li>Clearly explain technical issues and solutions to clients</li><li>Participate in on-call rotation and occasional after-hours support</li></ul>Qualifications Required<ul><li>A+, Network+, or Microsoft Certified Professional (MCP)</li><li>Associate or bachelor&rsquo;s degree in a technology-related field or equivalent experience.</li><li>Strong knowledge Windows Desktop or Laptop hardware, software, and networking</li><li>Familiarity with Active Directory, GPO, TCP/IP, and Microsoft Server OS</li><li>Proficient with Microsoft 365</li><li>Excellent verbal and written communication skills</li><li>Valid driver&rsquo;s license and reliable transportation</li><li>Ability to lift/move IT equipment</li><li>Desire for continued education and professional growth</li></ul>Work Environment<ul><li>In-office position (not remote)</li><li>Monday&ndash;Friday, 8:30 AM&ndash;5:30 PM</li><li>Occasional nights and weekends required</li><li>On call rotation</li></ul>Job Type: Full-timePay: $25.15 - $35.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>IT support: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Drivers License (Required)</li></ul>Ability to Commute:<ul><li>Phoenixville, PA 19460 (Required)</li></ul>Work Location: In person

Front Porch Communities and Services

<div>Spring Lake Village
Pay Range: $45.00 - $50.00
Job Summary:
Under the direction of the IT Help Desk Manager, this position is responsible for providing technical support and related technical service to all Front Porch business users as well as limited resident technology support. This position provides both virtual (telephone/video/email) and in-person support and training to ensure full and effective utilization and reliable operation of technology.
Essential Functions:
<ul><li>Serves as Tier One technical support for end-users and community-specific software and hardware issues and requests. When unable to resolve them in a timely manner, escalates quickly to appropriate Tier Two entities (internal or vendors)and follows through to ensure resolution.
</li><li>Provides all aspects of end-user and community technology support, including implementation, training, day-to-day support and maintenance and ensuring proper working conditions, cyber/security and vulnerability remediation, troubleshooting, and problem resolution.
</li><li>Identifies documents, investigates, troubleshoots, resolves and responds to all technical support inquiries (support tickets, emails, chats, or phone calls) regarding questions, problems, issues, or concerns with technology operation or performance in a timely manner providing regular updates to all impacted or involved.
</li><li>Images and deploys new computers and installs required hardware and software in coordination with IT and community resources.
</li><li>Creates and maintains comprehensive IT documentation and provides timely updates to help desk ticketing software.
</li><li>Ensures patches and updates are applied in compliance with IT best practices and mitigates cybersecurity vulnerabilities and other remediation efforts timely.
</li><li>Perform all other related duties as assigned.
</li></ul>Education with Equivalent Qualifications:
<div>Essential:
 
<ul><li>High School diploma or GED
</li></ul>Nonessential:
 
<ul><li>Bachelor's Degree in Computer Science or related technology discipline 
</li></ul></div><div>Experience with Equivalent Qualifications:
 
Essential:
 
<ul><li>2 Years desktop support experience - Windows 10/11; PC Imaging and Deployment, and Support of Mobile and Other Wireless Devices
</li></ul>Nonessential:
 
<ul><li>1 Year support experience - Citrix, Azure, Intune Entra, One Drive, Sharepoint 
</li></ul></div>Compensation Disclaimer: The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate&rsquo;s knowledge, skills, experience, training, education, and licensure/certifications (as applicable).
Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.
#ZR</div>

Technology Specialist

The Amatriot Group

<div>Security Clearance: Must be able to obtain a Public Trust Clearance
Location: Woodlawn, MD Afternoon shift will be from 2:30pm-10:00pm or 1:30-9:00pm. Actual work hours to be finalized by the CCaaS Service Manager.
Job Type: Full-Time
Target Salary Range*: $89,000 - $115,000.
<ul><li>This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary</li></ul>
Position Overview:
Experience with IT Help Desk Support, IT Service Manager tool, and documenting issues and troubleshooting.
Key Responsibilities:
An AWS Connect Helpdesk role blends the core duties of an IT helpdesk agent with the specific tools and workflows of AWS Connect, Amazon&rsquo;s cloud-based contact center platform. The day-to-day responsibilities typically include:
Responding to Support Requests
<ul><li>Answering user inquiries via phone, email, chat and ServiceNow tickets</li>
<li>Provide first-level (Level 1) support for common issues, escalating complex cases to higher-tier teams</li>
<li>Create, modify, and remove user accounts in AWS Connect and related systems</li>
<li>Manage permissions, roles, and access controls for agents and supervisors</li>
<li>Assist with helping users obtain system access in training sessions.</li>
</ul>
Troubleshooting and Problem Resolution
<ul><li>Diagnose and resolve issues related to AWS Connect features, phone systems, and integrations.</li>
<li>Troubleshoot hardware, software, and network problems affecting call routing, recording, or agent performance</li>
<li>Follow up on unresolved tickets to ensure full resolution and user satisfaction.</li>
<li>Contribute to updating knowledge base articles based on recurring issues.</li>
</ul>
Escalation and Coordination
<ul><li>As a Tier 2, will be receiving Tier 1 escalations</li>
<li>Coordinate with Tier 3, as needed, to get ticket resolution</li>
</ul><ul><li>3+ years of Help Desk/Desktop support experience.</li>
<li>3 years of experience working with laptops running Microsoft Windows OS and Office365 suite.</li>
<li>2 years of experience providing Tier 2 IT support services to customers.</li>
<li>2 years of experience using an IT Service Manager application for logging tickets and requests.</li>
<li>Must have strong communication and customer service skills.</li>
<li>Good Interpersonal skills that demonstrate the ability to communicate with customers.</li>
</ul>
Qualifications:
Education:
<ul><li>Bachelor's Degree and 3 years of experience, Master's Degree and 1 year of experience OR 7+ years of experience in lieu of a degree.</li>
</ul>
Experience:
<ul><li>Experience with using ServiceNow IT Service Management.</li>
<li>Excellent communication and interpersonal skills with the ability to collaborate effectively with customers.</li>
<li>Flexible and positive attitude with interest in learning new technical skills. Strong problem-solving skills and the ability to work in a fast-paced environment.</li>
<li>Strong understanding of IVR terminology and services.</li>
<li>Provide guidance and mentor Tier 1 Support Analysts.</li>
<li>High level of organization, reliability, and independence.</li>
<li>Passion and understanding of technology</li>
</ul>
Preferred Qualifications:
<ul><li>Strong written and verbal communication; ability to engage customers and respond effectively to questions.</li>
<li>Self-starter, highly motivated individual who adapts to a dynamic work environment.</li>
<li>Strong attention to detail with an ability to operate effectively across multiple priorities.</li>
<li>Prior Federal government experience.</li></ul></div>

CCaaS Tier 2 Support Analyst - Afternoon Shift

NYC Health + Hospitals

<div>
 
 Marketing Statement
 
 
 
 NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.
 
 
 At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Purpose of Functional Assignment:
 
 
 
 Under supervision, serves as front-line Level 1, and Level 2 IT support for NYC Health + Hospitals. Actively monitors and answers phone calls, Live Chat interactions, e-mail messages, service portal support, and auto-triggered request queues during their assigned tour (I, II, or III). Focuses on delivering timely and effective assistance to end-users, emphasizing strong communication, problem-solving, and customer service skills, while applying knowledge of best IT practices within a healthcare IT setting. Provides real-time Service Desk coverage to meet service level requirements and exceed end-user expectations.
 
 
 
 Examples Of Typical Tasks
 
 
 
 <ul>
 <li>
 Manages, documents, prioritizes, and actively resolves Level 1 and Level 2 IT related to Interactions, Incidents, Service Requests, Tasks / Catalogs, and Work Orders tickets from report to resolution.
 </li>
 <li>
 Triages tickets to ensure accurate transfers and escalation, per Service Level Agreements (SLA).
 </li>
 <li>
 Tracks, monitors and ensures ticket progress and closure per SLA, following escalation and paging procedures as required.
 </li>
 <li>
 Provides support and services to end-users, seeking to resolve as many calls as possible at Level 1 &amp; Level 2 and for application-related issues and requests.
 </li>
 <li>
 Provides a positive experience to the end-users through meeting and exceeding expectations, and engendering confidence that requests will be resolved.
 </li>
 <li>
 Provides end-users with a single point of contact for all IT related issues or requests.
 </li>
 <li>
 Contributes to the ongoing improvement of the Service Desk processes and procedures.
 </li>
 <li>
 Maintains technical knowledge on all IT technologies.
 </li>
 <li>
 Performs duties that may be primarily remote, and may need to report to the office with a 48-hour notice for operational needs, and/or training purposes. Works flexibly across various locations and shifts as required by operational needs.
 </li>
 <li>
 Participates in special projects as needed and perform other related duties as assigned.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 Assignment Qualification Requirements:
 
 
 <ul>
 <li>
 Master&rsquo;s degree from an accredited college or university in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting, or related discipline, or,
 </li>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university, and one (1) year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination; or,
 </li>
 <li>
 A satisfactory combination of education, training and experience.
 
 
 </li>
 </ul>
 
 Assignment Qualification Preferences
 
 
 
 <ul>
 <li>
 A minimum of Associate&rsquo;s degree in Information Technology or a closely related discipline, and three (3) years of service desk or technical support experience; or,
 </li>
 <li>
 Bachelor&rsquo;s Degree in Information Technology or a closely related discipline, and one (1) year of service desk or technical support experience.
 
 
 </li>
 </ul>
 
 Required Knowledge Areas, Skills, Abilities, And Other Qualifications
 
 
 
 <ul>
 <li>
 Understanding of ServiceNow.
 </li>
 <li>
 Understanding of remote desktop tools (Bomgar).
 </li>
 <li>
 Basic Network Troubleshooting.
 </li>
 <li>
 Hardware and Software Troubleshooting.
 </li>
 <li>
 Customer Service and strong documentation skills.
 </li>
 <li>
 Ability to work independently and collaboratively within a fast-paced team environment.
 
 
 </li>
 </ul>
 
 Equipment/Machines And Software Operated
 
 
 
 <ul>
 <li>
 General office equipment (e.g., computer, scanner, printer, phones).
 
 
 </li>
 </ul>
 
 Department Preferences
 
 
 
 
 How To Apply
 
 
 
 If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
 
 
 
 
 Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
 
 
</div>

EITS Service Desk Analyst

Protingent

<div>
 
 Job Description
 
 
 
 
 Position Title:
 
 IT Support Specialist
 
 
 
 Position Description:
 
 Protingent Staffing has an exciting contract IT Support Specialist opportunity.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 The Tier-1 IT Support Specialist will support onboarding activities, including badge creation for new employees and contractors, complete workspace setup with monitors, docking stations, and peripherals, and mobile device configuration for enterprise applications such as Okta Verify, Zoom, Slack, and Outlook.
 </li>
 <li>
 Hardware support duties include maintaining the asset inventory by testing devices and tracking equipment that meets organizational standards. The role involves troubleshooting issues with docking stations, displays, webcams, and other peripherals, replacing hardware when necessary, and documenting inventory locations with appropriate asset labels.
 </li>
 <li>
 Software support responsibilities encompass installing and uninstalling applications per user requests, performing initial troubleshooting for common software issues, and providing remote assistance for first-level technical problems.
 </li>
 <li>
 The position includes daily ticket queue management with direct communication to end-users, resolution of tier-1 support requests, adherence to first-response service level agreements, and proper escalation of issues to employees according to established procedures.
 </li>
 <li>
 Documentation responsibilities include contributing to knowledge base articles for common procedures and new processes as the technology environment evolves
 
 
 
 </li>
 </ul>
 
 Job
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 1-3 years of experience in IT help desk or technical support roles with demonstrated troubleshooting ability across Windows and macOS environments. The position requires familiarity with mobile device management, enterprise applications, and strong written and verbal communication skills for explaining technical concepts to nontechnical users. The ability to prioritize multiple requests and work independently is necessary.
 </li>
 <li>
 Physical requirements include the ability lift and move equipment (monitors, deliveries, etc), the ability to walk sites to support end-users at their desks, travel between sites by either walking or driving.
 </li>
 <li>
 Adherence to safety policies in a lab environment including wearing appropriate clothes (ie shorts are considered unsafe in the lab). The potential need to equip PPE such as ear plugs, safety classes or hard hats.
 </li>
 <li>
 Experience supporting users in research or scientific environments, knowledge of ticketing systems (particularly Jira), familiarity with IT asset management practices, and comfort with remote support tools are preferred. The research and development setting requires adaptability to changing priorities and good judgment when standard procedures do not address specific situations.
 
 
 
 </li>
 </ul>
 
 Job Details:
 
 
 
 <ul>
 <li>
 Job Type: Contract
 </li>
 <li>
 Pay Range: $21-$35/hr.
 </li>
 <li>
 Location: Everett, WA.
 </li>
 <li>
 Required-US Citizen OR Greencard holder.
 
 
 
 </li>
 </ul>
 
 Benefits Package:
 
 Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
 
 
 
 About Protingent:
 
 Protingent is an
 
 Award-Winning
 
 provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation &mdash; from
 
 Software and Aerospace
 
 to
 
 AI, Clean Tech, Medical Devices, and Connected Technologies
 
 . We&rsquo;re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
</div>

IT Support Specialist

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