it help desk technician

Passport Health

<div>
 
 About Us
 
 
 
 Passport Health is the leading provider of travel medicine and immunization services in North America, with over 300 clinics across the U.S. and Canada. We are dedicated to delivering first-class medical care and helping travelers stay protected against vaccine-preventable diseases. Our team of healthcare professionals ensures clients are informed, prepared, and safe for international travel.
 
 
 
 About The Role
 
 
 
 We are seeking a proactive, customer-focused IT Help Desk Technician to serve as the first point of contact for all IT-related support across the organization. This role provides both in-office and remote technical support to ensure the smooth operation of hardware, software, and IT systems.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide Tier 1 technical support via Zendesk tickets and phone
 </li>
 <li>
 Troubleshoot hardware, software, and connectivity issues
 </li>
 <li>
 Support remote users with desktop, internet, and printer issues
 </li>
 <li>
 Create user accounts and configure hardware for new hires
 </li>
 <li>
 Track, prioritize, and follow up on support requests to ensure timely resolution
 </li>
 <li>
 Assist with setup and maintenance of laptops, printers, scanners, and mobile devices
 </li>
 <li>
 Participate in after-hours or weekend support for scheduled projects as needed
 </li>
 <li>
 Perform additional duties as assigned
 
 
 
 </li>
 </ul>
 
 Location:
 
 Phoenix, AZ; In-office, full-time
 
 
 
 Pay:
 
 $22&ndash;$25 per hour, based on experience
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in a help desk or desktop support role
 </li>
 <li>
 Working knowledge of Windows 10/11, Google Workspace, Chrome, and Microsoft Office
 </li>
 <li>
 Experience with ticketing systems and remote support tools
 </li>
 <li>
 Strong troubleshooting skills and ability to support non-technical users
 </li>
 <li>
 Basic knowledge of Active Directory and Group Policy (GPO)
 </li>
 <li>
 Familiarity with networking fundamentals (TCP/IP, Wi-Fi)
 </li>
 <li>
 Experience supporting IT hardware (laptops, printers, scanners, peripherals, mobile devices)
 </li>
 <li>
 Basic understanding of server/domain environments
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 Ability to lift up to 50 lbs
 </li>
 <li>
 CompTIA A+ certification preferred, but not required
 
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Collaborative and supportive team environment
 </li>
 <li>
 Hands-on experience with a wide range of IT systems and hardware
 </li>
 <li>
 Competitive pay with growth opportunities
 </li>
 </ul>
</div>

IT Help Desk Technician

Nottingham Spirk

<div>
 Nottingham Spirk (NS) is seeking an IT Help Desk Technician. This is an
 
 
 hourly, seasonal role, meaning hours may vary 0-40 hours per week.
 
 
 
 
 
 About Us
 
 
 
 Nottingham Spirk is a Cleveland, Ohio-based, design services consultancy.
 
 
 Founded in 1972, Nottingham Spirk (NS) helps corporate innovators grow their businesses by partnering with them from design to delivery, to create remarkable product innovations, medical devices, consumer product packaging, and more. With every discipline needed for your project in-house, we help our client-partners disrupt their industries, improve the lives of consumers, and change the world.
 
 
 With 1,500 issued patents and counting - and a 95% commercialization rate - the things we create make it to market.
 
 
 
 Job Summary
 
 
 
 The IT Help Desk Technician plays an important role in support of all NS Associates. The ideal candidate must be professional, have exceptional task and time management abilities, keen intuition and strong problem solving, and listening skills. With the reporting matrix and fast-paced environment at the Company, effective interpersonal and relationship management skills are necessary. The successful candidate will be able to respond, calculate, troubleshoot, manage and implement processes along with exceptional follow-up and communication skills. This person will be responsible for all Help Desk and IT related duties and completing them with excellence and minimal supervision.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Provide users with technical support for all internal computer problems
 </li>
 <li>
 Install software, resolve user issues, answer questions, educate users on operating equipment
 </li>
 <li>
 Meet with department heads, managers, supervisors, end users, vendors, and others, to solicit cooperation and resolve problems
 </li>
 <li>
 Review technical needs to plan and coordinate project activity
 </li>
 <li>
 Review, report and implement facility IT activities and initiatives
 </li>
 <li>
 Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance
 </li>
 <li>
 Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
 </li>
 <li>
 Confer with third-party system provider to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
 </li>
 <li>
 Store, retrieve, and manipulate data for analysis of system capabilities and requirements
 </li>
 <li>
 Manage, program and maintain phone lines and data log associated with phone numbers and voice mail
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Competencies or Experience Requirements
 
 
 
 <ul>
 <li>
 2 years or more experience in a professional work environment as Help Desk Technician in a complex, multi-user environment or similar role
 </li>
 <li>
 Excellent interpersonal and customer service skills with the ability to build strong relationships with others
 </li>
 <li>
 Resourceful, proactive in problem solving and stress tolerant
 </li>
 <li>
 Demonstrated ability to organize, perform multiple tasks simultaneously, prioritize workload and meet deadlines
 </li>
 <li>
 Acute attention to detail
 </li>
 <li>
 Capacity to work autonomously in a fast-paced, unpredictable environment
 </li>
 <li>
 Proven ability to handle confidential information with discretion
 </li>
 <li>
 Outstanding team player who exemplifies NS vision, mission, and values
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 High sense of urgency
 </li>
 <li>
 Proficiency in Windows and MAC OS and tools
 </li>
 <li>
 Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Compensation
 
 
 
 The hourly rate for this position is $19.23/hour - 23.00/hour.
 
 
 We also offer a fun, team oriented environment.
 
 
 Apply Now!
 
 
 EOE, Including Disability/Vets
 
 
 
 Nottingham Spirk participates in E-Verify.
 
 
 
 For more information on E-Verify, click PDFs below.
 
 
 View E-Verify Participation Poster View E-Verify Right to Work Poster
</div>

Speedway Motors Inc.

<div>Looking to join our team? Here&rsquo;s what we&rsquo;re looking for!

At Speedway Motors, we move fast&mdash;and when technology slows things down, we need someone who knows how to get us back up to speed. We&rsquo;re looking for an IT Help Desk Technician who enjoys solving problems, helping people, and keeping the technology that powers our team running smoothly. 
If you enjoy digging into technical challenges, learning new systems, and providing great customer service, this role offers a great opportunity to grow your IT career while supporting a team that shares a passion for teamwork, innovation, and continuous improvement. 
We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First, encourage speaking up because You Have a Voice, and above all else we are Driven to Succeed. If you can embrace these values and they align with how you work, then we&rsquo;d love to chat with you! 
Job overview

The Help Desk Technician provides technical support for hardware and software issues submitted through the Help Desk. This role serves as the first point of contact for team members seeking IT support and plays a key part in keeping our systems and operations running smoothly. 


In this position, you will ask thoughtful questions, troubleshoot effectively, and use your technical knowledge to diagnose and resolve issues whenever possible. When issues fall outside of your wheel-house, you will coordinate with other IT team members to ensure timely and appropriate escalation. 


Beyond technical support, this role contributes to continuous process improvement, documentation, and team collaboration &mdash; helping strengthen both the IT function and the broader Speedway Motors team. 
Here are the specifics:
<ul>
<li>Manage Help Desk tickets in a timely manner.</li>
<li>Respond to customer issues Help Desk tickets and chat.</li>
<li>Perform troubleshooting using different diagnostic techniques.</li>
<li>Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.</li>
<li>Perform onboarding and offboarding tasks.</li>
<li>Keep record of problems and their resolution.</li>
<li>Escalate issues to the next Tier with next level of difficulty.</li>
<li>Install, make changes, and repair computer hardware and software.</li>
<li>Take action in accordance with the technical guidelines provided by the IT Management.</li>
<li>Follow-up with customers to ensure issues are resolved.</li>
<li>Provide technical support 24-7 on a rotating basis.</li>
<li>Maintain regular, reliable, and punctual attendance.</li>
<li>Adhere to all company policies, procedures, and safety protocols.</li>
<li>Take ownership of assigned responsibilities and follow through on commitments.</li>
<li>Embrace and live out Speedway Motors core values.</li>
<li>Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.</li>
<li>Seek opportunities for continuous improvement and professional growth.</li>
<li>Perform other duties as assigned.</li></ul> 


This position will close at 5 pm on Tuesday, March 31st, 2026. 
We&rsquo;ll take care of you &ndash; here's how!

We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always. 
<ul>
<li>
Comprehensive Health, Dental and Vision Insurance</li>
<li>Retirement Plan with Company Match</li>
<li>Paid Time Off</li>
<li>Paid Holidays</li>
<li>Continuing Education Reimbursement</li>
<li>Wellness Program and Healthy Living Reimbursement</li>
<li>Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses.</li>
<li>Paid Parental Leave</li></ul> 


At Speedway Motors, we believe our people are what keep us moving forward. This team is known for supporting one another, sharing knowledge, and helping each other grow. Many of our team members have advanced their careers by developing new skills and taking advantage of opportunities to grow within the company. 
Work Environment
<ul>
<li>Ability to lift and carry up to 50 lbs. and push/pull up to 100 lbs.</li>
<li>Regular walking and/or standing.</li>
<li>Ability to work while bending/reaching, twisting, kneeling, squatting or work above shoulder level.</li>
<li>Ability to pinch, grasp, and fine manipulation with fingers, in tight spaces.</li>
<li>Ability to concentrate in an environment that is generally noisy.</li>
<li>Air-conditioned and heated work environment.</li>
<li>Regular exposure to dust and noise.</li></ul> 


What you&rsquo;ll need to succeed in this position:
<ul>
<li>Associate&rsquo;s degree in Information Technology, Computer Science, or a related technical field, and at least one year of relevant IT support experience, or an equivalent combination of education and hands-on experience.</li>
<li>Strong customer service mindset with the ability to assist team members at all levels of the organization in a professional and helpful manner.</li>
<li>Ability to work collaboratively as part of the Speedway IT Team, contributing to team goals and supporting a positive, solutions-focused environment.</li>
<li>Strong verbal and written communication skills, with the ability to clearly explain technical information to both technical and non-technical users.</li>
<li>Ability to read, write, and communicate effectively.</li>
<li>Basic troubleshooting and problem-solving skills with the ability to diagnose and resolve common hardware, software, and system issues.</li>
<li>Ability to follow established procedures, safety guidelines, and company policies.</li>
<li>Willingness to learn new technologies, software systems, and tools as part of ongoing professional development.</li>
<li>Strong attention to detail, organization, and time management skills.</li></ul> 


If this sounds like you, we would love for you to join our Speedway Team! Please include your resume to help us get to know you better. 
About Speedway Motors:

Speedway Motors is the oldest speed shop in the USA. We&rsquo;re one of the biggest, too, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiences they&rsquo;ll remember forever. With their friends, with their families, and in their community. We take that mission seriously, and it brings exciting problems to solve. See us in action at: www.speedwaymotors.com.</div>

The Advocates

<div><div><h1 class="jobSectionHeader">Senior IT Helpdesk Technician</h1>
Compensation: $29&ndash;$34/hr (DOE) 
Location: Murray, Utah (On‑Site)
<h2 class="jobSectionHeader">Role Overview</h2>
We are seeking a Senior IT Helpdesk Technician who can serve as both a hands‑on technical resource and an on‑site team lead. This position is more than ticket work &mdash; you will be the primary on‑site technician for our Murray office, providing in‑person support, overseeing our junior helpdesk staff, and acting as the escalation point for issues our remote technician cannot resolve.
This role is ideal for someone with strong technical troubleshooting abilities, experience guiding or mentoring others, and the drive to continually improve systems, processes, and team performance. You will also help lead larger IT initiatives and travel as needed to support additional locations.
<h2 class="jobSectionHeader">What You&rsquo;ll Do</h2>
<ul><li>Serve as the primary on‑site IT technician for the Murray office, handling hands‑on issues that cannot be resolved remotely.</li>
<li>Act as the senior escalation point for advanced or complex hardware, software, and network troubleshooting.</li>
<li>Supervise, mentor, and provide daily guidance to the junior IT Helpdesk Technician, ensuring productivity and accountability.</li>
<li>Conduct ticket quality reviews and ensure documentation standards are being met across the team.</li>
<li>Oversee user account lifecycle management, permissions, workstation provisioning, and security configurations.</li>
<li>Manage hardware inventory, asset tracking, and software licensing across multiple locations.</li>
<li>Lead IT projects from planning to implementation, collaborating with internal departments.</li>
<li>Identify recurring issues, recommend solutions, and implement process improvements to reduce ticket volume and resolution time.</li>
<li>Contribute to internal knowledge base articles, guides, and team training materials.</li>
<li>Travel as needed to support additional company locations.</li>
</ul><h2 class="jobSectionHeader">What We&rsquo;re Looking For (Required)</h2>
<ul><li>4+ years of IT support experience, including 1+ year in a senior, lead, or mentorship capacity.</li>
<li>Strong experience troubleshooting Windows, PC hardware, and core networking (IP, DNS, DHCP, Wi‑Fi, VPN, etc.).</li>
<li>Experience managing or administering Microsoft 365 (Entra, Intune, Defender, etc.).</li>
<li>Clear written and verbal communication skills with the ability to work directly with senior leadership and non‑technical staff.</li>
<li>Able to manage competing priorities, delegate tasks, and see complex issues through to resolution.</li>
<li>Evidence of ongoing professional growth (certifications, home labs, scripting projects, etc.).</li>
</ul><h2 class="jobSectionHeader">Preferred Qualifications</h2>
<ul><li>Experience administering helpdesk or RMM platforms.</li>
<li>PowerShell or scripting experience for automation or provisioning.</li>
<li>Experience supporting multi‑site IT environments.</li>
<li>Familiarity with IT asset management and software license compliance.</li>
</ul><h2 class="jobSectionHeader">Work Environment</h2>
<ul><li>Full‑time, on‑site role based in Murray, Utah.</li>
<li>Some travel required to the Seattle headquarters or other locations for meetings, projects, or coverage.</li>
<li>Ability to lift up to 50 lbs.</li>
</ul><h2 class="jobSectionHeader">Compensation &amp; Benefits</h2>
<ul><li>Hourly Range: $29&ndash;$34/hr (based on experience)</li>
<li>Medical, dental, vision insurance</li>
<li>401(k)</li>
<li>Paid parental leave</li>
<li>Charitable time off</li>
<li>Additional company benefits provided upon hire</li>
</ul><h2 class="jobSectionHeader">Eligibility</h2>
Applicants must be authorized to work in the United States on a full‑time basis.</div></div>

Senior IT Help Desk Technician

ACE Technology Group, LLC

About ACE Technology GroupACE Technology Group is a leading IT Managed Service Provider (MSP) that offers comprehensive IT solutions, including proactive monitoring, cybersecurity protection, cloud services, and VoIP. We ensure our clients' systems are secure, efficient, and optimized for performance, allowing them to focus on their core business. With a strong focus on support, rapid response times, affordability, and advanced cybersecurity, ACE Technology Group is a trusted IT partner, helping customers leverage technology to drive growth and success.Our core values are.<ul><li>Customer Commitment: We prioritize and adapt to our customers&rsquo; needs, providing exceptional service that builds strong, trust-based relationships.</li><li>Integrity: We uphold honesty and transparency in all actions, creating a trustworthy environment for clients and colleagues alike.</li><li>Excellence through Continuous Learning: Committed to high quality, we foster a culture of improvement and innovation to stay at the forefront of our field.</li><li>Collaboration and Open Communication: We value teamwork and inclusivity, leveraging open communication to achieve shared goals and success.</li><li>Accountability and Ownership: Each team member is empowered to take ownership, ensuring responsibility for delivering exceptional results</li></ul>Job SummaryWe are seeking a Full-Time Help Desk Technician to join our growing professional team. This role is ideal for someone passionate about IT support and delivering exceptional customer service.Responsibilities<ul><li>Respond to client calls and emails promptly and professionally</li><li>Create and manage help desk tickets with detailed documentation</li><li>Troubleshoot hardware and software issues remotely and onsite</li><li>Prepare and deploy new systems</li><li>Repair and maintain existing systems</li><li>Clearly explain technical issues and solutions to clients</li><li>Participate in on-call rotation and occasional after-hours support</li></ul>Qualifications Required<ul><li>A+, Network+, or Microsoft Certified Professional (MCP)</li><li>Associate or bachelor&rsquo;s degree in a technology-related field or equivalent experience.</li><li>Strong knowledge Windows Desktop or Laptop hardware, software, and networking</li><li>Familiarity with Active Directory, GPO, TCP/IP, and Microsoft Server OS</li><li>Proficient with Microsoft 365</li><li>Excellent verbal and written communication skills</li><li>Valid driver&rsquo;s license and reliable transportation</li><li>Ability to lift/move IT equipment</li><li>Desire for continued education and professional growth</li></ul>Work Environment<ul><li>In-office position (not remote)</li><li>Monday&ndash;Friday, 8:30 AM&ndash;5:30 PM</li><li>Occasional nights and weekends required</li><li>On call rotation</li></ul>Job Type: Full-timePay: $25.15 - $35.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>IT support: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Drivers License (Required)</li></ul>Ability to Commute:<ul><li>Phoenixville, PA 19460 (Required)</li></ul>Work Location: In person

IT Help Desk Support Technician

NuvemRx

<div>Who We Are:
NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations with a suite of scalable solutions that integrate software, intelligence and expert support that can illuminate savings, expand access, and elevate patient care.
What We Are Looking For:
At NuvemRx, we know high standards must be maintained to deliver impact at scale, and we want to work with people that embody our core values:<ul><li>
Mission Always: Every choice is a chance to service our customer. Every choice is a chance to serve -and make healthcare better for all. We don&rsquo;t just check boxes- we make choices that serve people and move the mission forward.</li><li>
Be A Pioneer: Find the Problem. Invent the Solution. We don&rsquo;t wait for direction&mdash;we take initiative, stay resourceful, and create what&rsquo;s needed - not just what&rsquo;s expected. Pioneers chart new territory with vision, courage, and grit. We learn quickly and turn challenges into momentum.</li><li>
Do the Right Thing the Right Way: We lead with care, respect, and compliance&mdash;and we don&rsquo;t cut corners. We solve the right problems the right way, always balancing speed with thoughtfulness, and outcomes with ethics.</li><li>
Stronger Together: Own Your Role. Play for the Team. We bring diverse voices together to solve hard problems with humility and shared ownership. We challenge each other with respect, hold each other accountable, and strive to be the best for the team&mdash;not just on the team.</li></ul>
Position Overview:
NuvemRx is looking for a driven, solutions-oriented IT Help Desk Support Technician to join our growing team. This individual thrives in fast-paced environments, takes ownership of challenges, and brings strong critical thinking and problem-solving skills to every situation. In this role, you will support and maintain technology across our in-house operations, offsite pharmacies, and remote users&mdash;ensuring seamless performance of network infrastructure, computers, phone systems, mobile devices, and related technologies. You will play a key role in keeping our teams connected, supported, and operating at peak efficiency.
This position offers the opportunity to gain valuable hands-on experience in a collaborative, professional team environment while supporting both corporate and pharmacy locations.
Key Responsibilities:<ul><li>
Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment.</li><li>
Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure.</li><li>
Perform hands-on desktop support, including installation and upgrades of hardware/software, system configuration, backups, and application setup.</li><li>
Manage user onboarding and offboarding processes.</li><li>
Monitor, update, and resolve help desk tickets efficiently using ticketing systems.</li><li>
Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users.</li><li>
Maintain accurate inventory of computers, peripherals, phones, and network equipment.</li><li>
Support and maintain physical network infrastructure including routers, wireless access points (WAPs), switches, and end-user hardware.</li><li>
Coordinate with third-party software and hardware vendors for support and issue resolution.</li><li>
Assist in developing and maintaining standard hardware and software configurations.</li><li>
Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases.</li><li>
Create, manage, and modify user credentials across multiple platforms.</li><li>
Document policies, procedures, and instructional materials as needed.</li><li>
Provide technical support to executive management.</li><li>
Travel to client and pharmacy locations as needed to support deployed technology.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications &amp; Required Skills<ul><li>
Experience with help desk and/or IT support.</li><li>
Experience in cloud infrastructure (Azure preferred).</li><li>
Experience supporting Office 365 and Azure Active Directory (user, device, and license management).</li><li>
Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in both on-site and remote environments.</li><li>
Experience using and managing help desk/ticketing systems.</li><li>
Technical knowledge of WAN, LAN, and Wi-Fi connectivity.</li><li>
Working knowledge of network protocols, operating systems, and infrastructure technologies including:
<ul><li>Windows Server</li>
<li>Cisco routers, SonicWall and FortiGate.</li>
<li>Virtual machines / VDI</li>
<li>POS systems</li>
</ul></li><li>Experience with Mobile Device Management (MDM).</li><li>
Hands-on experience with cabling, patching, racking, and network equipment setup.</li><li>
Knowledge of Microsoft Azure cloud technologies.</li><li>
Strong wireless network troubleshooting skills.</li><li>
Experience supporting Microsoft products including Teams and SharePoint.</li><li>
Basic understanding of IT security standards and best practices.</li><li>
Ability to support executive-level users with professionalism and discretion.</li></ul>
Preferred Certifications<ul><li>
Microsoft Certified: Azure Administrator Associate</li><li>
CompTIA A+</li><li>
CompTIA Network+</li><li>
CCNA</li></ul>
Schedule &amp; Work Environment<ul><li>
8-hour day shift</li><li>
Monday through Friday</li><li>
Hybrid on-site in Sharon Hill, PA</li><li>
On-call rotation required</li><li>
Up to 25% travel (including support of pharmacy locations)</li></ul>
Additional Requirements<ul><li>
Valid driver&rsquo;s license</li><li>
Ability to travel to client locations</li><li>
Ability to reliably commute or relocate to the Sharon Hill / Philadelphia area</li></ul>
Because we are a fast-growing company with a bold mission and a lot of work to do, every employee of NuvemRx must also have growth company DNA, which requires either success working in a fast-paced VC/PE-backed early-stage company with high expectations or the underlying qualities that create that success including: high-motor, comfort with ambiguity, resilience in all of its forms, and a growth mindset. Things change quickly and frequently at NuvemRx, so we need team members that are at the top of their game and can shift gears, alter direction, and keep going at pace. You must be a playbook writer and executor, able to make plans that both meet the current moment and contemplate the future and then implement them. No matter your job level, you will own your work from beginning to end, take feedback well, prioritize what matters, never rest on your laurels, stay positive and resilient, and make data-driven decisions.
Benefits:<ul><li>
High Earning Potential: Competitive salary commensurate with experience</li><li>
Work/Life Balance:</li><li>
Flexible work arrangements and a remote-first work environment (for select positions)</li><li>
Recurring company gatherings throughout the year to promote connection and collaboration</li><li>
Flexible Paid Time Off</li><li>
Additional Benefits and Perks:</li><li>
Paid holidays</li><li>
Paid family and medical leave, including paid parental leave</li><li>
Medical, dental and vision benefits for employees</li><li>
Company sponsored 401(k) with a match
</li><li>Life and long-term disability coverage</li><li>
Employee assistance program</li></ul>
If you take pride in delivering results, embrace challenges, and proactively seek improvement then NuvemRx is the place for you. You will be part of a smart, self-aware, humble team dedicated to elevating patient care.
&ldquo;NuvemRx provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.&rdquo;</div>

Clark Pacific

<div>At Clark Pacific, the IT Help Desk Technician I serves as the primary point of contact for employees seeking technical support across the organization. Working within the Information Technology team, this role is responsible for supporting and maintaining end-user devices, troubleshooting hardware and software issues, and ensuring employees have the tools and technology needed to perform their work effectively. The IT Help Desk Technician plays a critical role in maintaining system reliability, resolving service requests, and supporting the implementation of new hardware and software solutions across the company.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.
<ul>
<li>Exercise a high level of professionalism and confidentiality when working with staff, systems, and proprietary information.</li>
<li>Serve as the primary point of contact for end users seeking IT support across the organization.</li>
<li>Record, track, and document service requests and incidents while resolving issues in accordance with established service level agreements.</li>
<li>Troubleshoot hardware and software issues in person, through remote tools, by phone, or via chat.</li>
<li>Install, diagnose, repair, maintain, and upgrade end-user devices including desktops, laptops, and related equipment.</li>
<li>Support the deployment of new computers, hardware projects, and system upgrades.</li>
<li>Install and maintain software applications and perform updates to software releases.</li>
<li>Perform hands-on troubleshooting when remote tools are not sufficient to resolve issues.</li>
<li>Coordinate with third-party vendors and IT service providers when additional support is required.</li>
<li>Follow established procedures for employee onboarding and offboarding related to system access and equipment.</li>
<li>Contribute to the IT knowledge base by creating documentation, help sheets, and support resources for employees.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>Minimum of 2 years of IT Help Desk or technical support experience.</li>
<li>Bachelor&rsquo;s degree in Management Information Systems, Computer Science, or related field, or equivalent experience preferred.</li>
<li>Experience supporting desktop and server operating systems.</li>
<li>Experience supporting enterprise software and productivity tools such as Microsoft Office and SharePoint.</li>
</ul>
Skills and Abilities
<ul>
<li>Exceptional written and verbal communication skills with the ability to support employees across all levels of the organization.</li>
<li>Strong troubleshooting and problem-solving skills with a focus on preventing recurring issues.</li>
<li>Ability to manage multiple support requests and prioritize tasks in a fast-paced environment.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to build collaborative relationships with employees, vendors, and technical teams.</li>
<li>Ability to handle confidential and sensitive information with discretion.</li>
<li>Proficiency in Microsoft Office applications including Excel and other productivity tools.</li>
<li>Experience supporting construction or engineering applications such as Revit, Tekla, Viewpoint, or Bluebeam is strongly desired.</li>
</ul>
Core Values
<ul>
<li>Determination: Meet challenges head on</li>
<li>Innovation: Always look for better</li>
<li>Well-Being: Seek the success, health, and happiness of all</li>
</ul>
Benefits
<ul>
<li>Competitive compensation, paid weekly</li>
<li>Health, Dental, and Vision Insurance, including Kaiser and VSP options</li>
<li>Medical FSA</li>
<li>Dependent Care FSA</li>
<li>Employer-paid life insurance</li>
<li>Voluntary ancillary benefits including Critical Illness, Accident Insurance, and Whole Life Insurance</li>
<li>401k matching: 100 percent of the first 3 percent, then 50 percent of the next 2 percent</li>
</ul>
Benefits are subject to a waiting period.</div>

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