it help desk technician

Hinkle Law Firm LLC

<div>
 
 Position Title: Help Desk Technician
 
 
 
 Reports To: CISO
 
 
 FLSA Status: Non-Exempt
 
 
 Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role involves troubleshooting, problem-solving, and providing technical support to ensure the smooth functioning of our IT infrastructure. The successful candidate will assist with hardware and software issues, manage user accounts, and contribute to IT projects as needed. This position does not have the option of working remotely.
 
 
 
 Essential Job Duties and Responsibilities:
 
 
 
 Provide first-level contact and convey resolutions to user issues.
 
 
 Properly escalate unresolved tickets to other members of the IT team.
 
 
 Clearly communicate the issue when escalating requests.
 
 
 Track, route, and redirect problems to correct resources.
 
 
 Follow up with customers, provide feedback, and see problems through to resolution.
 
 
 Utilize excellent customer service skills.
 
 
 Ensure timely and proper recording, documentation, and closure of tickets.
 
 
 Preserve and grow knowledge of help desk procedures, products, and services.
 
 
 
 Job Qualifications:
 
 
 
 Proven working experience in providing help desk support. This includes three (3) years of help desk experience.
 
 
 Proficiency in Windows workstation administrative tasks and environments.
 
 
 Extensive experience with Microsoft 365/Microsoft Office applications.
 
 
 Working knowledge of help desk software, VPNs, and remote control.
 
 
 Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
 
 
 Strong client-facing and communication skills.
 
 
 Advanced troubleshooting and multi-tasking skills.
 
 
 Will perform all duties and responsibilities of this position with or without reasonable accommodation.
 
 
 
 Working Hours:
 
 
 
 Schedule is 8:00 a.m. - 5:00 p.m. Monday through Friday and hours may vary.
 
 
 The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential duties, responsibilities, or requirements.
</div>

Help Desk Technician

Harrison, Walker and Harper

<div>Job Title: Help Desk Technician 
Location: Paris, TX 
Company: Harrison, Walker &amp; Harper 
Full-Time | Competitive Salary + Benefits
Role Overview: We're looking for a Help Desk Technician to join our team. This position is responsible for managing and delivering the technical support for software, hardware and network problems experienced by all computer users of all Harper company.
PAY RANGE: $18 - $20 per hour
PRIMARY WORK SCHEDULE: Monday &ndash; Friday 8am &ndash; 5:00pm
<ul><li>Depending on demand, in some instances, extended work hours may be needed</li></ul>
What You'll Do:
<ul><li>Manages help desk tickets with the company help desk software. Properly prioritize the related support based on issue severity.
</li><li>Provides firsthand technical support for all IT issues received via phone and e-mail including hardware, software or network problems.
</li><li>Clearly communicates technical solutions to employees in a user-friendly manner.
</li></ul>What We're Looking For:
<ul><li>High school diploma or equivalent and three years related experience.</li>
<li>Excellent communication, organizational, and problem-solving skills</li>
</ul>
What We Offer
<ul><li>Competitive Pay (pay is negotiable based on experience)</li>
<li>Paid Time Off &ndash; 9 Paid Holidays + Generous PTO Plan</li>
<li>Retirement Benefits &ndash; 401(k) with Company Match</li>
<li>Comprehensive Health Coverage &ndash; Medical, Dental, Vision</li>
<li>Stable, long-term employment with a trusted company</li>
</ul>
APPLY NOW: TEXT TECH TO 910.231.7076
EMPLOYEE BONUS REFERRAL LEVEL I
HWH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Reqrouteinc

Job Title: IT Help Desk Technician Company: Reqrouteinc Location: United, Pennsylvania Employment Type: Full-Time Job Overview Reqrouteinc is seeking a motivated and customer-focused IT Help Desk Technician to join our team. Based in our United, Pennsylvania office, this Full-Time role is essential for maintaining the smooth operation of our IT systems. The ideal candidate will be the first point of contact for all IT-related queries, providing timely and effective technical support to our staff. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network issues, ensuring our employees can work efficiently and securely. Responsibilities As an IT Help Desk Technician, your key duties will include: • Serving as the primary point of contact for technical support requests received via phone, email, or our ticketing system. • Providing first-line support by troubleshooting and resolving issues related to computer hardware, software, mobile devices, and peripherals. • Installing, configuring, and maintaining desktop operating systems, business applications, and computer hardware. • Managing user accounts, permissions, and access rights within Active Directory and other systems. • Escalating complex or unresolved issues to the appropriate senior IT personnel in a timely manner. • Meticulously documenting all support requests, troubleshooting steps, and resolutions in our IT service management system. • Assisting with the setup and onboarding of new employees, including workstation configuration and account creation. • Contributing to the creation and maintenance of our IT knowledge base and user guides. Qualifications The successful candidate should possess the following skills and experience: • Proven experience in an IT help desk, service desk, or a similar technical support role. • Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite. • Hands-on experience with troubleshooting PC hardware, printers, and other peripherals. • A basic understanding of networking principles, including TCP/IP, DNS, and DHCP. • Experience with user account management in an Active Directory environment is highly desirable. • Excellent communication and interpersonal skills, with a strong focus on customer service. • Strong analytical and problem-solving abilities with a keen attention to detail. • The ability to work independently and collaboratively as part of a dynamic team. • Relevant industry certifications (e.g., CompTIA A+, ITIL Foundation) are considered an advantage. What We Offer • A competitive hourly wage ranging from $20 to $45 USD, dependent on experience and qualifications. • A permanent, Full-Time position. • An opportunity to develop your technical skills in a supportive and professional environment.

IT Help Desk

<div>Overview::
<div>
IT Support Technician - Santa Monica, CA</div><div></div><div> 
HGA is seeking a professional IT Support Technician who is self-motivated, customer service driven and extremely organized for an excellent opportunity in our Santa Monica and Southern California offices. This individual will provide technical support and assistance to our internal users, ensuring seamless operation of computer systems, networks, and applications. They will maintain communication with the Help Desk Supervisor, Office Directors, and the Help Desk team firmwide, that is timely, on-going, and accurate.</div><div></div><div> 
In this role you will:</div> 
<div></div><ul><li>
Assist with the creation of software images for the setup of PC&rsquo;s and also for troubleshooting of PCs.</li><li>
Perform installations, change-outs, of hardware/software and peripheral components such as monitors, keyboards, printers, etc. for users upon request or as needed.</li><li>
Utilize technical knowledge to assist with the repair of existing network topologies following IT procedures and methods.</li><li>
Understand the importance of overall accountability and provide reports, verbal and/or written updates as requested.</li><li>
Utilize our IT Service Management (ITSM) ticketing platform to log, track, and prioritize support requests, ensuring accurate documentation of issues and resolutions.</li><li>
Assist with the on-going and open line of communication with the local Office Director so that all parties are mutually informed of issues, changes, short and long-range plans as it relates to equipment and processes.</li><li>
Provide technical assistance, troubleshooting, and training to all users as needed in a timely, courteous manner and solicit support from Help Desk team members when needed.</li><li>
Provide first line contact regarding all software, specifically AEC software, Microsoft Office (o365), Adobe products, and solving general problems.</li><li>
Understand, support, and troubleshoot technical and workflow aspects of a hybrid work environment where users may be in office, at jobsites, or working remotely.</li><li>
Participate and coordinate other issues to appropriate contacts in the firm, such as working with IT Infrastructure teams on servers, networking, and storage.</li><li>
Travel to HGA&rsquo;s regional offices to provide in-person support as needed.</li><li>
Participate in after-hours and weekend on-call support rotation.</li><li>
Be responsible for other duties as assigned.</li></ul><div></div><div> 
You will need to have:</div> 
<div></div><ul><li>
Associate degree in computer science or equivalent experience.</li><li>
A combination of formal education, technical training, certification, and/or experience that provides the requisite knowledge, skills, and abilities.</li><li>
Minimum 1-3 years of experience in Desktop Support.</li><li>
Local environment experience with the following preferred: CAE/CAD/REVIT, iOS, MacOS, Windows 10/11, PowerShell, SCCM.</li><li>
Willingness to work a flexible schedule (off-hours support &amp; implementation projects).</li><li>
Willingness to travel to HGA regional offices as needed.</li></ul><div></div><div> 
Salary Information:</div><div></div><div> 
The pay range listed aligns to the geography of the office for which this position is posted. Actual compensation will be based upon work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Individuals in this role working more than 24 hours a week on a regular basis are eligible to participate in HGA&rsquo;s robust benefit programs which include an annual bonus and success sharing bonus program, 401(k) guaranteed contribution, paid parental leave, medical, dental and life insurance plans as well as PTO and short- and long-term disability programs. Salary Range: $39.88/hour - $49.40/hour depending on qualifications and experience.</div><div></div><div> 
Additional Information:</div><div></div><div> 
HGA is a place where you can do your best work. We believe that enduring, impactful design results from deep insight into the people and passions that animate each unique environment. We value empathy, are fueled by curiosity, and embrace the hard work that leads to innovation. Equally important is our commitment to creating a culture of inclusivity and diversity where we encourage your originality, respect the need for flexibility and work-life balance, and empower your desired career growth. HGA is a national award-winning interdisciplinary design firm rooted in architecture and engineering.</div><div> 
</div><div>Learn more about us here.</div><div></div><div> 
Application Requirements &amp; Instructions 
Please submit resume for consideration.</div></div>

IT Support Technician

Morris Hospital

<div><ul><li><div>DESCRIPTION OF POSITION</div>
<ul><li><div><div>The Service Desk Technician is responsible for all types of computer hardware including but not limited to workstations, terminals, printers, modems, phones, and the replacement and repair of same. This position is also responsible for a variety of applications that reside on desktop IT devices. This position will be manning the service desk phones in IT and will be the 1st level of support for all IT related questions, request, and issues.</div>
</div></li></ul></li><li><div>QUALIFICATIONS</div> 
<ul><li><div><div>Professional/Educational</div>
<ul><li><div>High School diploma or equivalent required.</div>
</li><li><div>College graduate preferred with a major in Computer Sciences, Math, or related technical field.</div>
</li><li><div>One to three years experience in a computer related field.</div>
</li><li><div>At least one of the following CompTIA A+, ACSP, or Microsoft Specialist certifications a plus.</div> 
</li></ul></div></li></ul></li></ul>Actual pay will be determined by qualifications, experience, and internal equity.
Morris Hospital &amp; Healthcare Centers offers a comprehensive benefit package including:
<ul><li>Medical, dental, vision plans
</li><li>Paid time off</li>
<li>Retirement plan, including immediate 100% vesting</li>
<li>Life insurance</li>
<li>Disability coverage</li>
<li>Nurse residency program</li>
<li>Wellness program
</li><li>Health club / gym membership reimbursement</li>
<li>Reward &amp; Recognition programs</li>
<li>Tuition Reimbursement</li>
<li>Employee Assistance Program</li></ul> 

Morris Hospital Employee Benefits 
Location: Morris Hospital &middot; MH INFORM TECH SRVS 
Schedule: FT, Days, Monday-Friday 8am - 4:30pm</div>

SERVICE DESK TECHNICIAN

Surepoint Emergency Center

<div>Position Summary

The Senior Help Desk Technician provides advanced technical support for hardware, software, and network-related issues while delivering exceptional customer service to end users. This role serves as an escalation point for complex technical problems, mentors junior support staff, and helps maintain reliable IT systems and operations across the organization.

What you'll do:

Technical Support
<ul><li>Provide Tier 2 and Tier 3 support for desktops, laptops, mobile devices, printers, and peripherals.
</li><li>Troubleshoot and resolve hardware, software, network, and application issues.
</li><li>Manage and support Microsoft Windows, Microsoft 365, and Active Directory environments.
</li><li>Perform system installations, upgrades, patches, and maintenance.
</li><li>Support VPN, remote access, and cybersecurity-related issues.
</li></ul>Incident &amp; Service Management
<ul><li>Respond to and resolve service tickets within established SLAs.
</li><li>Escalate critical incidents when necessary and coordinate resolution efforts.
</li><li>Document troubleshooting steps, solutions, and knowledge base articles.
</li><li>Monitor ticket queues and ensure timely follow-up with users.
</li></ul>Infrastructure Support
<ul><li>Assist with server administration and system maintenance.
</li><li>Support user account provisioning, permissions, and group management.
</li><li>Troubleshoot network connectivity issues including switches, wireless access points, and firewalls.
</li><li>Participate in disaster recovery and business continuity activities.
</li></ul>Leadership &amp; Mentoring
<ul><li>Serve as an escalation resource for Help Desk Technicians.
</li><li>Train and mentor junior support staff.
</li><li>Assist in developing support procedures and best practices.
</li><li>Participate in IT projects and technology rollouts.
</li></ul>Who we're looking for:
<ul>
<li>Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
</li><li>5+ years of Help Desk or Desktop Support experience.
</li><li>Strong knowledge of:
<ul><li>Windows 10/11
</li><li>Microsoft 365
</li><li>Active Directory
</li><li>Azure AD / Entra ID
</li><li>AWS
</li><li>TCP/IP Networking
</li><li>VPN Technologies
</li><li>Endpoint Management Tools
</li></ul></li><li>Experience with ticketing systems such as:
<ul><li>ServiceNow
</li><li>Zendesk
</li><li>Wrike
</li><li>Fresh service
</li></ul></li></ul>Preferred Qualifications
<ul><li>Experience supporting cloud environments.
</li><li>Experience with:
<ul><li>Microsoft Intune
</li><li>Azure
</li><li>AWS
</li><li>VMware
</li><li>SharePoint
</li><li>PowerShell scripting
</li></ul></li><li>Knowledge of cybersecurity best practices.
</li><li>Experience in Healthcare environment.
</li></ul>Certifications Preferred
<ul><li>CompTIA A+
</li><li>CompTIA Network+
</li><li>CompTIA Security+
</li><li>Microsoft Certified: Modern Desktop Administrator Associate
</li><li>ITIL Foundation
</li></ul>Key Competencies
<ul><li>Excellent customer service and communication skills
</li><li>Problem-solving and analytical thinking
</li><li>Time management and prioritization
</li><li>Technical troubleshooting expertise
</li><li>Leadership and mentoring abilities
</li><li>Documentation and process improvement</li></ul></div>

Senior Help Desk Technician

Russell Tobin

<div>
 
 💻
 
 IT Service Desk Agent | Help Desk Technician
 
 
 
 📍
 
 Columbus, OH &ndash; Candidate MUST be local
 
 
 
 📅
 
 6/12-Month Contract - to - hire
 
 
 
 💲
 
 $22 to 24/hour
 
 
 
 
 
 
 A leading financial services organization is looking for a customer-focused IT Service Desk Agent to join their team. This is a great opportunity for someone who thrives in a high-volume support environment and wants to grow their career in IT with a reputable company.
 
 
 
 
 
 🚀
 
 What You&rsquo;ll Do
 
 
 
 &bull; Serve as the first point of contact for end users via phone and chat
 
 
 &bull; Troubleshoot and resolve hardware, software, and system issues in real time
 
 
 &bull; Accurately log incidents, resolutions, and troubleshooting steps in a ticketing system
 
 
 &bull; Escalate complex issues to appropriate teams while managing user expectations
 
 
 &bull; Deliver a high-quality customer experience with professionalism and empathy
 
 
 &bull; Handle multiple tickets simultaneously while meeting SLAs and performance metrics
 
 
 
 
 
 🎯
 
 What We&rsquo;re Looking For
 
 
 
 &bull; High school diploma or GED required
 
 
 &bull; Bachelor&rsquo;s degree preferred (or equivalent work experience)
 
 
 &bull; 2+ years of IT support / service desk experience (call center or high-volume environment preferred)
 
 
 &bull; Strong customer service and communication skills (client-facing mindset is key)
 
 
 &bull; Solid understanding of:
 
 
 &bull; Windows OS
 
 
 &bull; Enterprise applications
 
 
 &bull; Basic hardware troubleshooting
 
 
 &bull; Ability to multitask, prioritize, and stay organized in a fast-paced setting
 
 
 &bull; Flexibility to work varied shifts (including weekends/holidays) in a 24/7 environment
 
 
 
 
 
 ⭐
 
 Why This Role?
 
 
 
 &bull; Gain experience with a well-established financial institution
 
 
 &bull; Work in a fast-paced, team-oriented environment
 
 
 &bull; Strong opportunity for career growth in IT and operations
 
 
 &bull; Build both technical and client-facing skills
 
 
 
 
 
 
 Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
 
 
 
 
 
 
 Equal Employment Opportunity
 
 
 Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
 
 
 
 
 Fair Chance Employment
 
 
 Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
 
 
 
 
 Accommodations
 
 
 We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
 
 
 
 
 
 If you're someone who enjoys solving problems, helping people, and working in a dynamic environment, we&rsquo;d love to connect!
 
 
 
 
 
 👉
 
 Apply or message me directly to learn more
 
 
</div>

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