it help desk technician

TAK Broadband

<div>Description:

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK&rsquo;s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.
We are seeking a Junior IT Help Desk Technician to join our team in Sioux Falls, SD. In this role you will be responsible for independently resolving a wide range of end-user technical issues while contributing to daily IT operations. This role builds on foundational support experience and requires greater responsibility in user administration, hardware lifecycle management, and moderate troubleshooting. You will serve as a reliable point of contact for employees and help drive efficient IT service delivery.
This is NOT a remote role. Must be located in or moving to Sioux Falls, SD to be considered.
Why TAK?<ul><li>
Full Time: M-F from 10am - 7pm CT</li><li>
Paid Weekly</li><li>
Compensation: $20 - $26 per hour, DOE</li><li>
Full Benefits Package (Medical, Dental &amp; Vision)</li><li>
Paid Time Off</li><li>
401(k) with Company Match!</li><li>
25K Company Paid Life Insurance</li><li>
Independent Work &amp; Team Collaboration</li><li>
Career Development &amp; Advancement Opportunities!</li></ul>
The Role<ul><li>
Provide second-level support for hardware, software, and connectivity issues, escalating only when necessary</li><li>
Perform laptop/desktop hardware repair, imaging, and advanced builds</li><li>
Manage user setup, hardware/software procurement assistance, and new-hire onboarding processes</li><li>
Administer and support enterprise cloud productivity and email platforms, including user account management and basic collaboration tool configuration</li><li>
Troubleshoot network and internet connectivity problems for users</li><li>
Support mobile device enrollment, configuration, and troubleshooting for Apple iOS and Android platforms</li><li>
Handle printer configuration, advanced troubleshooting, and peripheral support</li><li>
Assist with endpoint security practices and basic device management tasks</li><li>
Document resolutions, update knowledge articles, and contribute to process improvements</li><li>
Provide training and guidance to end users on best practices for common applications and tools</li><li>
Other duties as assigned</li></ul>
Requirements:
<ul><li>1-3 years of experience in IT help desk or desktop support required</li><li>
Solid knowledge of Windows 11 troubleshooting, Microsoft 365 applications, and standard business software</li><li>
Familiarity with enterprise collaboration platforms, basic networking concepts, and hardware repair</li><li>
Strong problem-solving, organizational, and customer service skills</li><li>
Ability to work independently with minimal supervision while collaborating effectively with the team</li><li>
IT certifications (e.g., CompTIA A+, Microsoft certifications) are a plus</li><li>
Must provide a valid government-issued photo ID for verification; a driver&rsquo;s license is required if the role involves driving</li><li>
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)</li></ul>
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takbroadband.com.</div>

Junior IT Help Desk Technician

bdManagedIT

IT Help Desk Technician Onsite | Madison, GA | Full-Time Join bdManagedIT as the first line of support for our clients and the first impression of our service team. We&rsquo;re looking for an entry-level IT Help Desk Technician who enjoys helping people, troubleshooting technical issues, and growing into a long-term career in IT. What You&rsquo;ll Do Respond to phone, chat, and ticket requests Troubleshoot Windows, Microsoft 365, printer, password, and connectivity issues Document troubleshooting steps and ticket resolutions in our PSA Escalate issues with clear notes when needed Perform daily health checks, patch reviews, and basic maintenance tasks Collaborate with senior technicians for smooth issue resolution What We&rsquo;re Looking For Ideal for recent graduates or early-career IT professionals with approximately 0&ndash;12 months of hands-on support experience, internship, or technical support exposure Strong Windows and Microsoft 365 troubleshooting skills Experience with ticketing or remote support tools preferred Strong communication skills and customer empathy CompTIA A+ or equivalent knowledge preferred Why Join bdManagedIT Clear progression into higher-level technical roles 8 hours of paid training each month with a defined certification path Dedicated mentorship and support from experienced technicians Supportive, team-oriented environment that values growth and accountability Opportunity to build a strong foundation in managed IT services Benefits include medical coverage, paid time off, paid holidays, training support, and a clear career growth path. Location: Must be within daily commuting distance of Madison, GA. NOTE: Please no phone calls or direct inquiries regarding this position. Qualified candidates will be contacted as part of the process. bdManagedIT is an Equal Opportunity Employer and considers all qualified applicants without regard to protected status. p9hTLsjRaW

IT Help Desk Technician (MSP)

Atlas Professional Services, Inc.

Title: Helpdesk TechnicianHelpdesk Technician&rsquo;s work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Primarily in-house support and responsible for working tickets of varying degree of difficulty on our service desk.Reports to Service ManagerPrimary Responsibilities:&middot; Recurring Server/Network Maintenance&middot; Basic Active Directory Support (New/Term Users, Password Resets)&middot; Basic MFA Support (New Setups, New Devices, Unlock Users)&middot; Basic Hardware &ndash; Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices&middot; Basic Windows Operating Systems &ndash; Install and support Windows OS including command line and client supporto Desktop Support (Windows 10 and 11)o Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)&middot; Basic Software Troubleshooting &ndash; Troubleshoot PC and mobile device issues&middot; Basic Support of MS Office and Office 365 suite&middot; Basic Support of Spam Filtering&middot; Basic Networking &ndash; Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, and network equipment (NAS devices, switches, firewalls, network printers)&middot; Basic Infrastructure support &ndash; Troubleshoot cabling, device and storage technologies&middot; Basic Security &ndash; Identify and protect against security vulnerabilities for devices and their network connections, troubleshooting of Duo MFA/SSO tickets assisting with user lockouts &amp; install/setup&middot; Basic Anti-Virus Support and Remediation&middot; Basic Mobile device support &ndash; Install and configure laptops and other mobile devices&middot; Support and provide basic understanding of Mac OS, Linux, and mobile OS&middot; Basic Server and network maintenance for varied network environments&middot; Ability to escalate to higher level support, as required&middot; After-hours Primary/Secondary support every few months&middot; Create/Update proper documentation, diagrams and other detailed instructions&middot; Dispatch Support (Answering Phones, Creating and Assignment of Tickets)Preferred Qualifications and Skills:&middot; 1+ years of technical support experience&middot; Able to work on support tickets independently and update status accurately&middot; Ability to manage priority of support requests in a fast paced, fast-growing environment&middot; Able to learn and adapt quickly&middot; Excellent communication skills &ndash; verbal and written&middot; Ability to explain complex IT concepts in simple terms&middot; Technical certifications (CompTIA A+ and Network+ preferred)Job Type: Full-timePay: From $21.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>MSP : 1 year (Required)</li></ul>Ability to Commute:<ul><li>Tampa, FL 33609 (Required)</li></ul>Work Location: In person

IT Help Desk Technician | Managed Services Provider (MSP)

City of Indian Harbour Beach

The City of Indian Harbour Beach is seeking a motivated and service-oriented Entry-Level IT Help Desk Technician to join our organization. This position provides first-level technical support to end users through in-person, phone, and remote assistance, including troubleshooting hardware, software, and network-related issues. The incumbent will be responsible for documenting service requests, maintaining accurate records within the ticketing system, and assisting with system setup, maintenance, and user account administration. This role requires a strong commitment to customer service and effective communication with all staff. The City supports professional growth and offers a structured compensation pathway tied to performance, technical development, and increased responsibility.Job Type: Full-timePay: $18.86 - $21.91 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Compensation Package:<ul><li>Holiday pay</li><li>Hourly pay</li><li>Overtime pay</li></ul>People with a criminal record are encouraged to applyAbility to Commute:<ul><li>Indian Harbour Beach, FL (Required)</li></ul>Work Location: In person

IT Support Desk Tech (Entry-Level)

Integrity Express Logistics

<div>
 The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively within the team and to end-users. As a member of the IT Service Desk, the IT Service Desk Technician will work closely with senior team members to implement predefined processes and assists with the creation of new SOPs, Knowledge Base articles, and other forms of support documentation.
 
 
 
 Position Description (Essential Duties &amp; Responsibilities)
 
 
 
 <ul>
 <li>
 Support and troubleshoot workstation, software, and network related issues
 </li>
 <li>
 Perform systems administration for Office 365, Active Directory, and workstations across multiple locations
 </li>
 <li>
 Escalate issues through the proper channels with detailed information
 </li>
 <li>
 Manage incidents according to urgency and impact
 </li>
 <li>
 Clearly document support issues and all resolution steps in ticketing system
 </li>
 <li>
 Monitor trends from reported incidents to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
 </li>
 <li>
 Update incidents and request, while maintaining good communication with the end-user until issue is resolved
 </li>
 <li>
 Provide Telephony administration and support using Ring Central
 </li>
 <li>
 PC hardware imaging, and configuration
 </li>
 <li>
 Consistent and accurate updating of Asset information in the CMDB
 </li>
 <li>
 Workstation setup and cable management
 </li>
 <li>
 Create and update Knowledge Base articles including, technical, and self-help documents
 </li>
 <li>
 Ability to lift and carry IT hardware
 </li>
 <li>
 Up to 10% travel possible
 </li>
 <li>
 Perform additional duties as necessary
 
 
 </li>
 </ul>
 
 Knowledge/Skills/Experience
 
 
 
 Basic (Required)
 
 
 <ul>
 <li>
 1-3 years of Service Desk, Help Desk or Support Center experience
 </li>
 <li>
 Proficient technical support skills with Dell and Apple hardware, Windows 10, macOS, iOS and Android devices
 </li>
 <li>
 3+ years of experience troubleshooting technology related issues
 </li>
 <li>
 Practical understanding of Group Policy, Active Directory, DNS and DHCP etc.
 </li>
 <li>
 Experience supporting PC&rsquo;s in a Windows Active Directory environment
 </li>
 <li>
 Prior experience using remote tools such as Beyond Trust Remote Support
 </li>
 <li>
 Ability to work well independently and as part of a team
 </li>
 <li>
 Excellent written, verbal, and interpersonal communications skills
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 4+ years of experience working as a Service Desk Technician
 </li>
 <li>
 A+ Certification, Network+ Certification
 </li>
 <li>
 Associates or bachelor&rsquo;s degree in an IT related discipline
 </li>
 <li>
 Knowledge of Information Technology Service Management (ITSM) systems
 
 
 </li>
 </ul>
 We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4.
 
 
 US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.
</div>

IT Service Desk Technician

Insight Global

<div>
 
 
 Position:
 
 IT Project Manager
 
 
 
 Location:
 
 Onsite 5 days a week 444 SW 2nd Avenue, Miami Florida 33130
 
 
 
 Start date :
 
 ASAP
 
 
 
 Duration:
 
 Ongoing contract
 
 
 
 Pay Rate:
 
 18hr
 
 
 
 
 
 
 Must-haves
 
 
 <ul>
 <li>
 1-2 year's experience of basic service desk experience
 </li>
 <li>
 Networking and app support experience
 </li>
 <li>
 Communicate clearly and effectively to technical situations with non-technical users
 </li>
 <li>
 Windows/Microsoft exp
 </li>
 </ul>
 
 
 
 
 Plusses
 
 
 
 CompTIA A+ certification
 
 
 
 
 
 Day-to-Day
 
 
 
 Our client is looking for an Tier 1 IT Technician to help support there building in Miami. This person needs have basic service desk experience as they are going to need to be able to efficiently diagnose, troubleshoot, and correct technical-support problems. The ideal candidate would come from 1-2 years of previous experience and be ready to hit the ground running!
 
 
 
</div>

Help Desk Technician

AireSpring

<div>
 
 Company Description
 
 
 
 AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact&reg;, AirePBX&reg; - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.
 
 
 AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal," "Best in Show," and "Top Channel Program."
 
 
 AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates
 
 
 
 Job Description
 
 
 
 
 IT Help Desk Job Description:
 
 
 
 Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
 
 
 
 IT Help Desk Responsibilities:
 
 
 
 <ul>
 <li>
 Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
 </li>
 <li>
 Sets up and configures desktop computers, peripherals and accounts assigning security level;
 </li>
 <li>
 Installs software and installs and repairs hardware and peripherals;
 </li>
 <li>
 Tests programs;
 </li>
 <li>
 Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
 </li>
 <li>
 Maintains systems, databases and web pages;
 </li>
 <li>
 Administers user accounts;
 </li>
 <li>
 Designs and produces basic reports;
 </li>
 <li>
 Transfers computer files between platforms;
 </li>
 <li>
 Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
 </li>
 <li>
 Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
 </li>
 <li>
 Arranges for distribution of output to customer;
 </li>
 <li>
 Maintains records;
 </li>
 <li>
 Contributes to unit goals by accomplishing related duties as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 IT Help Desk Requirements:
 
 
 
 <ul>
 <li>
 4+ years of previous working experience as an IT Help Desk Technician
 </li>
 <li>
 BA in IT, Computer Science or similar relevant field
 </li>
 <li>
 In-depth knowledge of computer systems and mobile devices
 </li>
 <li>
 Hands on experience with diagnosing and resolving basic technical issues
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Customer-oriented and patient
 
 
 </li>
 </ul>
 Additional Information
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

IT Helpdesk

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