it help desk technician

Resolution Technologies, Inc.

<div>
 <p>
  <strong>
   IT Help Desk Tier 2
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Scope: Service Desk Analyst, Responsible for support of all IHA standard end-user hardware and
 </p>
 <p>
  software as well as printers, phone system, and other IT-related technology
 </p>
 <p>
  resources. Responsible for configuration and installation of new IT assets
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Help Desk Tier Tier 2+ Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science or related field required.
  </li>
  <li>
   Microsoft and ITIL certifications, preferred.
  </li>
  <li>
   Four years of experience may be considered in lieu of education. At least three years of experience as a Help Desk Technician, End User Support Administrator, or similar role with Level II experience preferred.
  </li>
  <li>
   At least two years of experience supporting Microsoft Suite of technologies including Windows 10/11 and Microsoft 365 preferred.
  </li>
  <li>
   Experience with onboarding and providing basic IT training to newly hired staff and off-boarding exiting staff, required.
  </li>
  <li>
   Experience with imaging and provisioning new devices, including MDT, CloneZilla, and Intune, as well as supporting UCaaS collaboration tools and supporting telecom equipment and services, such as soft phones, desk phones, and video conferencing equipment, required.
  </li>
  <li>
   Ability to troubleshoot a wide range of technical problems including, but not limited to, software applications, operating systems and basic networking troubleshooting, as well as supporting printers, copiers and MFPs, required.
  </li>
  <li>
   Strong knowledge of common security regulations and guidelines, in addition to working within an environment subject to PCI and HIPAA and basic scripting knowledge, such as PowerShell, required.
  </li>
  <li>
   Excellent verbal and written communication skills, including the ability to explain technical concepts in non-technical terms to ensure staff understanding.
  </li>
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   Ability to organize work, prioritize tasks, and meet deadlines, in addition to problem-solving and being resourceful.
  </li>
  <li>
   Availability outside of working hours to resolve emergency issues promptly.
  </li>
 </ul>
 <p>
 </p>
</div>


IT Helpdesk Tier 2

Cartafella Analytics

<p>We are looking for IT Help Desk Consultant for Qatar location.</p><p>Serve as the first contact with Employees who need technical assistance via the phone or email.</p><ul><li>Responsible for installing operating systems for workstations / laptops / Mac devices and making sure all</li></ul><p>necessary drivers and applications are installed.</p><ul><li>Responsible for installing Office applications and any other applications required by the organization</li></ul><ul><li>Perform troubleshooting using different diagnostic techniques</li></ul><ul><li>Troubleshoot, diagnose, and resolve technical hardware and/or software issues.</li></ul><ul><li>installing scanners, printers and other computer peripherals</li></ul><ul><li>Provide quick resolution and excellent customer service</li></ul><ul><li>Redirect unresolved issues to the next level of support personnel</li></ul><ul><li>Provide needed information on IT products or services</li></ul><ul><li>Keep record of problems and their resolution</li></ul><ul><li>Follow-up with Employees</li></ul><ul><li>Installation of network cabling, patch cords and arranging network cabinets cabling and proper labelling.</li></ul><ul><li>Maintain technical documentation and service tickets on installation of software, configuration of</li></ul><p>hardware and problem troubleshooting</p><ul><li>Operating and maintaining (Interactive screens / video wall / projectors / sound system / microphone</li></ul><p>systems / cameras, etc ) in meeting and classrooms.</p><p><b>Required Skills for Employees</b></p><p>At least 3 years&rsquo; experience as IT help Desk, Having the following:</p><ul><li>Proven experience as a help desk technician</li></ul><ul><li>Tech savvy with working knowledge of office automation products, installing scanners, printers and other</li></ul><p>computer peripherals.</p><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and resolve basic technical issues</li></ul><ul><li>Proficiency in English and Arabic language will be advantage.</li></ul><ul><li>Strong knowledge of TCP/IP and subnets.</li></ul><ul><li>Excellent communication skills</li></ul><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR8,000.00 per month</p><p>Experience:</p><ul><li>IT Help Desk: 5 years (Preferred)</li><li>TCP/IP : 4 years (Preferred)</li></ul><p>Work Location: Remote</p>

IT Help Desk Consultant for Qatar

Evocative

<div>
 VPLS seeks an individual to provide Help Desk support services for an enterprise client in Hilo, Hawaii. This Help Desk Technician position will be stationed five days a week at the main office in Hilo, with occasional travel to other offices located on the island. This full-time, long-term position is also eligible for occasional overtime.
 <br/>
 <br/>
 The Help Desk Technician has a responsibility to provide &ldquo;outstanding customer service&rdquo;, responds in a timely manner to clients, identify issues and analyzing them as well as applying the appropriate fixes &amp; solutions. The Help Desk Technician will also document the results appropriately in the ticketing system and provide proper notification of service ticket statuses to both the internal team and external customers as appropriate.
 <br/>
 <br/>
 RESPONSIBILITIES:
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 <br/>
 <ul>
  <li>
   Will be responsible for acquiring PCs and conference room equipment from the Company&rsquo;s warehouses, securely staging and building them (with standard image), maintaining the inventory, and then distributing the PCs and conference room equipment to designated distribution/storage locations in quantities needed for deployment and repairs
  </li>
  <li>
   Handle complex and/or demanding tasks as well as they can, knowing proper escalation procedures
  </li>
  <li>
   Communicates with customers on ticket status and appropriate maintenance. Proactively follows up on customer service issues or requests as needed to ensure that service level expectations are met
  </li>
  <li>
   Installs, repairs, and provides assistance with computer systems by replacing network devices and computer components, diagnosing hardware and software problems, installing and upgrading hardware and software, and providing support and training to end users
  </li>
  <li>
   Provide remote technical support via phone/ remote app/ email, and other means of communication
  </li>
  <li>
   Work in collaboration with the project and engineering teams on the deployment and upgrade of systems at customer sites and locations
  </li>
  <li>
   Possible on-call duties to support 24-hour operations, which happen on extremely rare occasions
   <br/>
   <br/>
  </li>
 </ul>
 REQUIREMENTS:
 <br/>
 <br/>
 Knowledge &amp; Skills
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 <br/>
 <ul>
  <li>
   Technicians should have a thorough knowledge of operating systems (up to Windows 10/11 and iOS), hardware, printers, common software packages (Microsoft Suite, Adobe, etc.), and familiarity with Audio Video electronics &ndash;widescreen TVs, projectors, video conferencing devices, etc. Working knowledge of A+ or equivalent is strongly desired
  </li>
  <li>
   Technicians must be able to effectively communicate with all levels of the organization, both verbally and in writing
  </li>
  <li>
   Basic knowledge of safety issues associated with electrical equipment is required
  </li>
  <li>
   Technicians must also be able to work under tables, on ladders, move up and down stairs, and lift to 60 pounds
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Please note:
 </strong>
 Candidates must be able to commute to the Hilo office daily. This onsite requirement is non-negotiable and essential to the core functions of this position.
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</div>


Help Desk Technician - Hilo, HI

Advanced Dermatology and Cosmetic Surgery

<b>JOIN OUR TEAM:</b> TEMPORARY HELP DESK TECHNICIAN
<br>About Us
<br>We are a leading dermatology company seeking a skilled Help Desk Technician to join our team temporarily. Our fast-paced medical office environment is one of the largest dermatology practices in the country, with plans for continued growth.
<br><br>
Responsibilities
<br><br>
<b>As a Help Desk Technician, you will:</b><br>
Provide technical support to end-users via phone, email, and self-service requests.
<br>Diagnose and resolve hardware and software issues, effectively communicating with end-users to understand and solve equipment problems.
<br>Set up, configure, and test computer equipment and peripherals.
<br>Maintain detailed records of customer issues, tracking each case through to resolution.
<br>Assist in software and hardware updates. Perform PC Moves/Adds/Changes as needed.
<br><br>
Requirements
<br>Possess strong hardware and software knowledge.
<br>Be proficient in Windows operating systems (Windows 10, etc.), Microsoft Office Suite, and Microsoft Exchange/Outlook.
<br>Have experience diagnosing PC hardware problems.
<br>Be able to perform basic network functions.
<br>Conduct computer remedial and preventative maintenance.
<br>Maintain accurate and complete records of customer calls and resolutions.
<br>Stay current with technical knowledge of relevant products and support policies.
<br><br>
ADCS Clinics LLC is committed to providing equal employment opportunities for all. We adhere to EEOC guidelines and comply with federal, state, and local laws and regulations on nondiscrimination. All applicants must have authorization to work in the United States. If you’re a tech-savvy problem solver with a passion for customer service, we want to hear from you! Apply today to be part of our growing team.

Help Desk Support I - Temp - Maitland, FL

Marotta Controls

<div><div><div><div><div><div><div><div><div><div><div><div><div>Elevate your career at Marotta Controls, a New Jersey Top Workplace three years running! Dedicated to innovation, quality and excellence, we deliver cutting edge control systems for the Aerospace &amp; Defense industry. At Marotta, we value bold thinking and teamwork, and we empower our employees to push boundaries while delivering top-tier solutions to our customers. Our team fosters a fun, collaborative culture where creativity and technical excellence thrive! Your next big opportunity starts here. Be part of a company where your work supports a mission that makes a difference&mdash;apply today!</div><br>
<div></div>
</div></div></div></div></div></div></div></div></div></div><div></div><div><b>IT Support Technician I</b></div>
<div></div><div><b>ESSENTIAL FUNCTIONS</b></div>
<div></div><div>The IT Help Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is to provide front line support for all staff. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The desktop support technician is required to track all support requests through a ticketing system and track all resolutions to issues. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person.</div>
<div></div><div>Minimum Required Qualifications:</div>
<ul><li>Demonstrated knowledge of building and configuring PCs and laptops, loading software, and conducting audits for unlicensed software</li>
<li>Minimum 1-year experience or education equivalent</li>
<li>Must be a US Citizen</li>
</ul>
<div></div><div>Additional Desired Qualifications:</div>
<ul><li>Network cabling experience is considered a plus</li>
<li>Knowledge of JIRA Service Desk or a similar ticketing system a plus</li>
</ul>
<div></div><div>Essential or Primary / Key Responsibilities:</div>
<ul><li>Complete work orders such as:
<ul><li>Installing equipment</li>
<li>Connecting and moving devices</li>
<li>Installing disk drives, memory and other hardware components</li>
<li>Software installations</li>
<li>Install Windows OS on new computers</li>
</ul></li><li>Sets up technology for new hires</li>
<li>Provide desktop, mobile device, phone and email usage support and training to new users</li>
<li>Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment</li>
<li>Adhere to policies for access control and security administration, including password troubleshooting and password resets</li>
<li>Assemble, install, configure and test computer equipment</li>
<li>Install and configure new IT equipment</li>
<li>Resolve incidents and upgrade different types of software and hardware</li>
<li>Excellent verbal and written communication skills</li>
<li>Good problem-solving and critical-thinking skills</li>
<li>Able to work in a team as well as independently</li>
<li>Experienced in providing professional and courteous customer service</li>
</ul>
<div></div><div><b>Work Environment:</b></div>
<ul><li>This job interacts both in a professional office environment and a manufacturing/machine shop environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, as well as environments inclusive of the appropriate eye, hearing and foot protection (as required).</li>
<li>This is a full-time position. On-call rotation and occasional weekend support is expected.</li>
<li>This position is based in our Parsippany location and may require occasional travel to our Montville office location.</li>
<li>No regular travel is expected for this position</li>
</ul>
<div></div><div>Physical Requirements:</div>
<ul><li>While performing the duties of this job, the employee is regularly required to see, talk, and hear</li>
<li>The employee is frequently required to reach and lift with hands and arms, and to use hands to finger, handle or feel</li>
<li>The employee is regularly required to sit, stand, walk, bend, turn, etc., and move about the facility</li>
<li>The employee may be required to lift, push, pull and/or move items weighing up to 25 pounds</li></ul><br>
</div><div></div><div><div>This position is at our Parsippany, NJ corporate office&rsquo;s location.</div>
<div><div><div><b>Salary Range: </b><b>$25.01-$29.79</b></div>
</div><div></div><div>Many of our contracts require proof that you are a U.S. citizen and/or that an export license has been obtained for employees who are citizens of certain countries. Your employment, both initially and continually thereafter, is conditioned on production of such proof of citizenship and/or any export license that may be required to comply with any and all applicable laws, regulations, or executive orders, or required by Federal, State, or local government contracts.</div>
<div></div><div>At Marotta Controls, we are committed to a fair, performance-driven compensation approach that promotes consistency across all levels of our organization. We ensure that pay decisions are free from bias, based on objective criteria, and are regularly reviewed.</div>
<div></div><div>Your level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, experience, and internal consistency.</div>
<div></div><div>Additionally, we offer a highly competitive compensation package for this opportunity, including incentive compensation and a comprehensive suite of premium benefits. These include medical, prescription, dental, vision, life, and disability insurance, a 401(k) plan with company match, tuition assistance, paid vacation, sick and personal days, paid holidays, and flexible scheduling options such as compressed workweeks. We value and reward employee achievements and host multiple engagement events each quarter to foster a strong, supportive workplace culture.</div>
<div></div><div>If you are looking to grow or accelerate your career and be part of a best in class organization while enjoying a work-life balance, please visit our website at www.marotta.com to learn more about us and to apply. Check out all of our openings at https://marotta.com/job-openings/</div>
<div></div><div>VETERANS ARE ENCOURAGED TO APPLY</div>
<div></div><div><b>No agencies, please.</b></div></div></div></div><div></div>

IT Support Technician I

Brasfield & Gorrie

<div><div>The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.</div><div></div><div><br>
This key role is based <b>on-site</b> in our corporate office in Atlanta, Georgia.</div><div></div><div><b><br>
Key Responsibilities</b>:</div><ul><li><b>
Deliver Exceptional Service:</b> Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system</li><li><b>
Remote Assistance: </b>Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.</li><li><b>
Business</b> <b>Partnership</b>: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&amp;G technology users and the IT department.
</li><li><b>Critical Thinking:</b> Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.</li><li><b>
Trend</b> <b>Analysis</b> <b>and</b> <b>Improvement</b>: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.</li><li><b>
Onboarding</b> <b>Experience</b>: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.</li><li><b>
Systems</b> <b>Maintenance</b>: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
</li><li><b>Knowledge</b> <b>Management</b>: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.</li><li><b>
Software</b> <b>Installation</b> <b>Support</b>: Assist employees with software installations using elevated admin privileges.</li><li><b>
Ticket</b> <b>Management</b>: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.</li></ul><br>
<ul><li>
Bachelor&rsquo;s degree in MIS, IT, or related field required</li><li>
1-3 years of experience in a customer-focused IT support role</li><li>
Proficiency with Windows OS and Microsoft Office preferred</li></ul><div><b>
Skills and Attributes:</b></div><ul><li>
Excellent empathy, active listening, and resiliency</li><li>
Finds fulfillment in their work through serving others.</li><li>
Self-motivated with a hungry work ethic.</li><li>
Proactive approach to problem-solving.</li><li>
Ability to work well both independently and as part of a team.</li><li>
Strong written and verbal communication skills.</li><li>
Committed to learning, continuous improvement, and seeks feedback.</li><li>
Calm under pressure with the ability to alleviate tension in high-stress situations.</li><li>
Exhibits professionalism in communication, personal appearance, and etiquette.</li><li>
Ability to identify, prioritize, and respond to incoming work based on impact and urgency</li></ul><div><b>
Our Vision in IT</b>:<br>
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.</div><div></div><div><i><br>
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div></div>

IT Support Technician - Service Desk

<div>
 <p>
  iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!
 </p>
 <p>
  The Service Desk Technician II is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services.
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides support via phone, e-mail and chat to employees of corporate clients
  </li>
 </ul>
 <ul>
  <li>
   Assists users in troubleshooting Outlook
  </li>
 </ul>
 <ul>
  <li>
   Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)
  </li>
 </ul>
 <ul>
  <li>
   Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)
  </li>
 </ul>
 <ul>
  <li>
   Provides support for mobile devices including configuration and email sync
  </li>
 </ul>
 <ul>
  <li>
   Handles 50-60 issues per day efficiently and appropriately
  </li>
 </ul>
 <ul>
  <li>
   Maintains regular and punctual attendance
  </li>
 </ul>
 <ul>
  <li>
   Utilizes Active Directory database to reset network passwords
  </li>
 </ul>
 <ul>
  <li>
   Assists users in adding and changing network printers
  </li>
 </ul>
 <ul>
  <li>
   Provides technical support for VPN connectivity issues
  </li>
 </ul>
 <ul>
  <li>
   Controls user's computers utilizing remote access tools
  </li>
 </ul>
 <ul>
  <li>
   Troubleshoots remote access connectivity problems
  </li>
 </ul>
 <ul>
  <li>
   Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values
  </li>
 </ul>
 <ul>
  <li>
   Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
  </li>
 </ul>
 <ul>
  <li>
   Supports and conducts self in a manner consistent with client service expectations
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   3-5 years' experience in call center or service desk environment
  </li>
  <li>
   Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11
  </li>
 </ul>
 <ul>
  <li>
   Office 365 Support
  </li>
 </ul>
 <ul>
  <li>
   User creations/terminations (tasks/requests)
  </li>
 </ul>
 <ul>
  <li>
   End-user self-service tools
  </li>
 </ul>
 <ul>
  <li>
   Cloud support - multiple device data syncing
  </li>
 </ul>
 <ul>
  <li>
   ConnectWise or other ticketing systems
  </li>
 </ul>
 <ul>
  <li>
   Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc
  </li>
 </ul>
 <ul>
  <li>
   Internet Service Provider (ISP), Cable Modem, and Internet Support
  </li>
 </ul>
 <ul>
  <li>
   Effective troubleshooting and documentation skills
  </li>
 </ul>
 <ul>
  <li>
   Experience navigating a knowledge base
  </li>
 </ul>
 <ul>
  <li>
   Proficient use of Microsoft Office applications
  </li>
 </ul>
 <ul>
  <li>
   IT troubleshooting
  </li>
 </ul>
 <ul>
  <li>
   Strong organization, time management, and prioritizing skills
  </li>
 </ul>
 <ul>
  <li>
   Completed High School Diploma/GED
  </li>
  <li>
   Associate Degree in Technical Field
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Other Skills and Abilities
  </strong>
 </p>
 <ul>
  <li>
   Strong technical and client interaction skills
  </li>
 </ul>
 <ul>
  <li>
   Self-starter with excellent organizational, administrative, and interpersonal skills
  </li>
 </ul>
 <ul>
  <li>
   Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
  </li>
 </ul>
 <ul>
  <li>
   Excellent oral, written, technical, and business communication skills
  </li>
 </ul>
 <ul>
  <li>
   Ability to multi-task and work in fast paced environment
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Job Location/Shift
  </strong>
 </p>
 <ul>
  <li>
   Remote
  </li>
  <li>
   Friday-Monday 12:00pm-10:30pm AZ
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Physical Demands
  </strong>
 </p>
 <ul>
  <li>
   Sit at a computer for 8 hours per day
  </li>
  <li>
   Keyboarding for 8 hours per day
  </li>
  <li>
   Near Vision (working with small objects or reading small print)
  </li>
  <li>
   Speaking (communicating information to clients/coworkers)
  </li>
  <li>
   Hearing Requirements (In person speech, telephone, other sounds)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Insurance: Health Insurance, Vision, Dental, and Life Insurance
  </li>
  <li>
   Leave and Holidays: Paid Vacation, Paid Holidays
  </li>
  <li>
   Retirement: 401K Plan with company match (eligible after 1 year of employment)
  </li>
  <li>
   In-house fitness center
  </li>
 </ul>
</div>


Service Desk Technician II

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