it help desk technician

Quality Automation Systems

Small MSP with an easygoing culture that relies on collaboration and team work to resolve complex issues in a professional manner for a wide array of clients.Open door policy, with direct access to the president and other engineers all the time.The candidate must have excellent communication skills and display tenacity towards problem resolution. We recommend a strong and diverse technical background, a proven track record, and excellent customer service skills.<ul><li>Monitor Helpdesk system for inbound issues</li><li>Provide technical expertise in troubleshooting issues with a diverse client base.</li><li>Take ownership of client issues and assigned projects.</li><li>Go the extra mile to satisfy the client and ensure the success of your teammates.</li><li>Ensure all the necessary site documentation &amp; case tracking is completed.</li><li>Focus on root cause analysis as opposed to resolving an ongoing issue multiple times.</li><li>Escalate issues to more senior team members.</li><li>Provide oral and written communication updates and status reports to clients and project managers.</li></ul>Experience:<ul><li>Minimum of 1 year PC Desktop / Helpdesk Experience.</li><li>MSP experience a plus.</li><li>Windows Server, Active Directory Experience.</li></ul>Preferred Qualifications<ul><li>PC Setup and Troubleshooting</li><li>Microsoft 365 / Azure AD (Sharepoint/OneDrive)</li></ul>Work location<ul><li>In person with option to WFH periodically after 90 day probation period.</li></ul>Job Type: Full-timePay: From $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

IT Help Desk Support Technician

DigiSay

<div>
 The Big Picture
 
 
 DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.
 
 
 Job Role
 
 
 The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff at the company. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person and self-service.
 
 
 Main
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line support to users in the operation and troubleshooting of hardware, including printers, scanners, laptops, and other external devices.
 </li>
 <li>
 Diagnose and resolve software and hardware incidents, including operating systems (Windows and macOS) and a wide range of software applications.
 </li>
 <li>
 Support IT suite operations by creating and maintaining instructional materials (printed and online) to help users become more self-sufficient and reduce support calls.
 </li>
 <li>
 Deliver inductions and basic training sessions on IT facilities and services for new staff or users as required.
 </li>
 <li>
 Conduct &ldquo;laptop clinics&rdquo; to assist staff with device setup, maintenance, and troubleshooting.
 </li>
 <li>
 Respond promptly to logged IT incidents, ensuring accurate documentation and timely updates to users.
 </li>
 <li>
 Take ownership of issues by performing problem analysis and implementing temporary or permanent fixes to restore service as quickly as possible.
 </li>
 <li>
 Escalate unresolved incidents to higher-level technical teams when necessary, while maintaining communication with the user until resolution.
 </li>
 <li>
 Assist in maintaining the IT asset inventory and ensuring compliance with IT policies and procedures.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Basic understanding of computer hardware, operating systems (Windows and macOS), and common office software (Microsoft 365, Google Workspace, etc.).
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Customer-service oriented with attention to detail and patience when handling user issues.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field, preferably in Information Technology or related studies.
 </li>
 <li>
 1-3 years of Experience in relevant field.
 </li>
 <li>
 Very good self learning and problem solving skills.
 </li>
 <li>
 Excellent Knowledge of (Installing Hardware / Software, Troubleshoot).
 </li>
 </ul>
</div>

IT Help Desk

Sameera Lands & Construction

RESPONSIBILITIES:<ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams</li></ul><ul><li>Provide prompt and accurate feedback</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Prioritize and manage several open issues at one time</li></ul><ul><li>Follow up with departments to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Installing, maintaining, repairing, and replacing security cameras, computer networks, and other equipment used in video surveillance systems</li></ul><ul><li>Monitoring the operation of security equipment for malfunctions or other problems</li></ul><ul><li>Recording events on camera and storing footage in a digital format for later reference</li></ul><ul><li>Maintaining logs of security incidents and making sure they are reported to appropriate personnel</li></ul><ul><li>Installing and maintaining security equipment such as alarms or access control systems</li></ul><ul><li>Responding to security breaches or other emergencies such as fires or medical emergencies</li></ul><ul><li>Operating computer systems that monitor surveillance camera feeds for activity</li></ul>Qualifications and Education RequirementsDegree in Information Technology, Computer Science or relevant fieldAdditional certification in Hardware and Networking is a plusPreferred SkillsProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk softwareAbility to provide step-by-step technical help, both written and verbalJob Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthAbility to commute/relocate:<ul><li>Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>total work: 2 years (Preferred)</li></ul>Work Location: In person

IT Manager

Milestone Technologies

<div><div><div><div><div><h2 class="jobSectionHeader">Company Overview</h2>

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. 
 
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. 
<h2 class="jobSectionHeader">
Job Overview</h2>
<div>
We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. The role involves supporting both Mac and PC environments, resolving complex technical issues efficiently, and valuing the people behind the problems. This position operates Monday through Friday during standard business hours. 
 
<ul><li>Provide hardware and software IT support and technical education to end users, both remotely and onsite.</li><li>Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues, providing context and information for the best solutions.</li><li>Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.</li><li>Support user requests, perform break/fix or remote installations as needed.</li><li>Support AV for internal and customer-facing events.</li><li>Lead in ticket processes and provide coaching for other Technicians when workflow deficiencies are identified.</li><li>Have a deep understanding of defined team metrics and take actions based on current trends in Service.</li><li>Document systems and ensure continuous process improvement.</li><li>Display learning agility by actively seeking answers when technically challenged.</li><li>Seek feedback from other Help Desk Technicians to optimize and improve support, maintaining a solid understanding of general user support needs and requirements.</li></ul></div>
Qualifications<ul><li>Minimum 1+ years of experience in a Help Desk role with walk-up service required; VIP support preferred.</li><li>Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures.</li><li>Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace.</li><li>Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required.</li><li>Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.</li><li>Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred.</li></ul>
Skills<ul><li>Effective interpersonal communication skills with a high degree of empathy are a must.</li><li>Can deliver outstanding customer service and provide simplified explanations of complex technical issues.</li><li>Applies critical thinking and root cause analysis to complex end-user requests and incidents.</li><li>Ability to support others in a team environment, as well as the ability to work with limited supervision.</li><li>Adapts well to ever-changing needs and business processes.</li><li>Ability to facilitate or teach is highly preferred.</li></ul><h2 class="jobSectionHeader"> 
Compensation</h2>

Estimated Pay Range: 
 
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. 
<h2 class="jobSectionHeader">
Our Commitment to Diversity &amp; Inclusion</h2>
<div>
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 
 
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
 
 
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</div></div></div></div></div></div>

Service Desk L1 Technician

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer-IT

Swedishtechnology

Position OverviewWe are seeking responsible for overseeing help desk operations, including the full lifecycle of IT ticket management categorization, prioritization, assignment, and escalation&mdash;while ensuring timely resolution of technical issues. It also involves providing direct technical support to end-users to maintain high service standards and operational efficiency..Key Responsibilities&middot; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.&middot; Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service Level Agreements (SLAs).&middot; Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.&middot; Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.&middot; Create and update technical documentation, FAQs, and end-user guides to promote self-service.&middot; Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.&middot; Contribute to the continuous improvement of help desk processes, tools, and service delivery methods.&middot; Monitor Help Desk system performance and provide reports to management.&middot; Additionally: o Install, configure, diagnose and/or resolve user-related hardware and software issues.o Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiencyContract TermsLocation: Flexible (onsite/remote hybrid as per project needs).Duration: 12 months (extendable).Workload: Full-time, 5 days per week.Job Type: Full-timeExperience:<ul><li>government : 4 years (Preferred)</li><li>Help desk : 4 years (Preferred)</li><li>IT Helpdesk: 4 years (Preferred)</li></ul>Language:<ul><li>Are speak Arabic and English (Required)</li></ul>License/Certification:<ul><li>driving License (Preferred)</li></ul>

IT Help Desk Administrator

PaceMate™

<div>PaceMate&trade; Information Technology Help Desk Technician (full-time, remote) 
Primary Location: All U.S. Locations (remote) 
Why work at PaceMate? 
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation&rsquo;s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE&trade;, the company&rsquo;s flagship remote monitoring software platform, is enabling many of the nation&rsquo;s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange&mdash;significantly improving patient outcomes, reimbursements, and productivity. 
 
JOIN OUR TEAM 
Joining the PaceMate&trade; Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. 
 
We are currently seeking a Remote Information Technology Help Desk Technician who will be responsible for providing technical assistance and support to end-users with computer systems, hardware, or software issues. This role involves responding to queries, diagnosing, and troubleshooting technical problems, and guiding users through step-by-step solutions. The Helpdesk Technician ensures smooth operations by resolving issues, maintaining systems, and offering excellent customer service. 
 
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&amp;D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. 
 
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES:<ul><li>
Monitor ticketing system, functioning as initial contact with customers. Providing technical support and troubleshooting assistance to end-users via phone, email, or other communications platforms.
</li><li>Diagnose and resolve software, hardware, and network-related issues promptly and effectively.
</li><li>Install, configure, and maintain computer systems, software, and peripheral devices.
</li><li>Escalate complex issues to appropriate IT support teams and follow up on problem resolution.
</li><li>Document, track, and monitor problems to ensure timely resolution and maintain accurate records of support requests and solutions.
</li><li>Assist in maintaining and updating technical documentation and knowledge base articles for user reference.
</li><li>Collaborate with IT team members to improve systems, procedures, and overall efficiency.
</li><li>Offer training and guidance to end-users on new technologies and applications</li></ul> 

QUALIFICATIONS:
 
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. 
 
EDUCATION, TRAINING, AND EXPERIENCE:<ul><li>
Relevant certifications or a degree in Information Technology or a related field is advantageous
</li><li>Proven experience as a Helpdesk Technician or in a similar role.</li><li>
Proficiency in troubleshooting and resolving technical issues related to computer systems, software, and hardware.</li><li>
Strong knowledge of operating systems, network protocols, and software applications.</li><li>
Excellent communication skills and the ability to explain technical information in user-friendly language.</li><li>
Customer-oriented approach with a focus on providing high-quality service.</li><li>
Relevant certifications or a degree in Information Technology or a related field is advantageous</li></ul> 

Technology Stack Requirements:
 
Bold are required.<ul><li>
Windows 10/11</li><li>
Mac OS</li><li>
Office 365: Essential for a wide range of office-related tasks and collaboration.</li><li>
MS Azure: Microsoft's cloud service - vital for cloud-based solutions and infrastructure preferred.</li><li>
ESET A/V:Refers to ESET's antivirus software - crucial for system security and protection.</li><li>
Kaseya (VSA, BMS): Tools for remote monitoring and management, and business management preferred.</li><li>
Barracuda: Likely Barracuda's security and data protection solutions.</li><li>
ZScaller: Security as a service providing secure access to applications and services preferred.</li><li>
MS Intune: Used for device management in an enterprise environment, particularly formanaging mobile devices and applications preferred.</li><li>
Proficient with PowerShell</li></ul> 

Responsibilities and Work Environment:<ul><li>
Primary responsibility: Handling user requests coming through various channels.</li><li>
Possible project involvement: Assisting in assigned projects.</li><li>
Other tasks as assigned.</li><li>
Remote position: Requires a dedicated workspace with privacy and a quiet environment due to phone-based support.</li><li>
Reliable high-speed internet: A must for seamless remote work.</li><li>
Soft skills: Need for a pleasant demeanor, multitasking ability, and staying composed under
</li><li>pressure, as they will be the primary interface for the IT department.</li></ul> 
This job description emphasizes the need for a candidate with a diverse technical skill set, the ability to 
handle user issues, and a requirement for excellent communication and soft skills due to the remote 
nature of the role. It also hints at potential project involvement, which could offer a dynamic aspect to 
the role beyond day-to-day user support. 
 
Applicants should ensure they possess the required technical proficiencies and soft skills and are 
equipped to work effectively in a remote environment. 
 
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. 
 
REQUIRED EQUIPMENT<ul><li>
Must have access to stable, reliable internet access.</li></ul> 
PHYSICAL REQUIREMENTS 
 While performing the duties of this job, the employee is consistently required to remain in a
 
stationary position, constantly operate a computer or other office equipment, and frequently.
 
communicate with customers and employees. Must be able to exchange accurate information,
 
with the ability to effectively utilize voice over internet protocol; and repetitive motions using.
 
fingers and forearms in data entry. 
 
REPORTING RELATIONSHIPS 
Supervised by: Cloud Architect/IT Manager 
Supervises: None 
Target Compensation Range: $50,000 - $70,000 depending on education, certifications, experience and skill set.
 
 
COMPANY DESCRIPTION 
PaceMate&reg; is a pioneering force in cardiac remote monitoring and data management. We&rsquo;re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform&mdash;PaceMateLIVE&reg;. As the industry&rsquo;s only comprehensive cardiac remote monitoring solution, PaceMateLIVE&reg; uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together&mdash;We never miss a beat.&reg; 
About PaceMate 
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate&rsquo;s Auto-Triage&trade; prioritizes patients based on clinician-customized standards&mdash;not device alerts&mdash;resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate&rsquo;s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
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Information Technology Help Desk Technician

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