it helpdesk analyst

Independent Living Systems, llc

<div>We are seeking a Helpdesk Technician II to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Helpdesk Technician II plays an essential role in ensuring the smooth operation of an organization's IT infrastructure by providing advanced technical support and troubleshooting assistance to end-users. This position involves diagnosing and resolving complex hardware, software, and network issues, often requiring a deeper understanding of IT systems than entry-level roles. The Helpdesk Technician II will act as a key liaison between users and IT departments, facilitating communication and ensuring timely resolution of technical problems. Additionally, the role expected to troubleshoot and resolve hardware and software issues, as well as provide excellent customer service. Ultimately, the Helpdesk Technician II&rsquo;s main goal will be to ensure that all technical issues are resolved in a timely and efficient manner, minimizing downtime and maximizing productivity.
Minimum Qualifications:<ul><li>
Associates degree</li><li>
3 years of experience in a helpdesk or technical support role</li><li>
Strong knowledge of Microsoft Windows, imaging and hardware troubleshooting</li><li>
Excellent problem-solving and communication skills</li><li>
Ability to work independently and in a team environment</li><li>
Relevant experience may substitute for the educational requirement on a year-for-year basis</li></ul>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in Computer Science or related field</li><li>
Experience with Active Directory, Multifactor Authentication, and other related technologies</li><li>
Experience with remote desktop support tools</li><li>
ITIL certification, Comp TIA A+ or equivalent</li><li>
Experience in the Health Care Services industry</li></ul>
Responsibilities:<ul><li>
Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.</li><li>
Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.</li><li>
Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices.</li><li>
Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications.</li><li>
Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.</li><li>
Collaborate with senior IT staff to escalate unresolved issues.</li><li>
Participate in ongoing training to stay current with healthcare IT systems and best practices.</li><li>
Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.</li><li>
Perform other duties as assigned.</li></ul></div>

Helpdesk Technician II

Avalon Risk Management Insurance Agency LLC

<div>Avalon Risk Management (&ldquo;Avalon&rdquo;) is a specialty insurance broker with offices throughout the U.S. and Canada. We focus on the unique and exciting world of risk management and insurance products for the international trade and logistics industry. Avalon is a privately held company owned by our founding management team. We are looking for a Level 1 helpdesk teammate to join our IT department. This full-time non-exempt (hourly) position will work from our headquarters located at 200 N. Martingale Rd., Ste. 700, Schaumburg, Illinois 60173.
We are looking for candidates with a track record of tenacity and customer service. While PC competency is required, we can teach you the additional technical skills. To succeed, one must be detail-oriented and be able to prioritize, meet deadlines, and stay organized. You must be flexible in your day to day to handle special projects that may arise. Excellent time management skills are a must, and you must be able to work well with a team and on your own. Your desire to seek out solutions and help our employees and clients is what sets you apart. Our next hire will have a solid work ethic foundation and is looking to grow their skills.
Some of the responsibilities of this role include but are not limited to:<ul><li>
Capture all issues accurately into our ticket system (e.g. Zendesk) and escalate to higher tiered support as needed</li><li>
Field phone calls via Avalon's help desk support numbers</li><li>
Handle minor software issues through troubleshooting or escalating to higher tiered support</li><li>
Maintain, configure, and support Windows OS computers</li><li>
Document support issues and their respective resolution</li><li>
Support Avalon office moves with set up of new services and equipment.</li><li>
Other projects as needed</li></ul>
The successful candidate will be a team player and be willing to share new ideas. You must be very organized and willing to learn new concepts, programs, etc. Our support team members are tenacious and enjoy seeking out complete solutions. Being proactive is the name of the game where it comes to supporting our employees.
Avalon is a premier provider of innovative insurance and surety solutions. This is a full-time, non-exempt (hourly) position with a starting base compensation range of $20.00 - $23.00 per hour, depending on experience. We offer an excellent benefits package that includes health, dental, and vision insurance, 401(k), tuition reimbursement, student debt assistance, and more. After an introductory training period, new hires are eligible for a hybrid in-office and work-from-home environment. Avalon is an equal opportunity employer with a best-in-class culture for employees. Interested candidates should get to know us online at www.avalonrisk.com , or by viewing our LinkedIn, Facebook, and Twitter social media profiles. Apply today via our quick application process!</div>

Helpdesk Intake Coordinator (IT)

Algihaz Holding

<div>
 
 
 RESPONSIBILITIES
 
 
 
 &bull; Provide L1 support and remote assistance to end users for hardware, software, and network-related issues.
 
 
 &bull; Manage and allocate Adobe Professional and Adobe Sign licenses across the organization.
 
 
 &bull; Create and track IT-related Purchase Requisitions (PR) in Oracle ERP for both internal teams and end users.
 
 
 &bull; Administer the Time attendance system for employees and site workers across all locations.
 
 
 &bull; Grant mobile access for site-based employees based on HR and project team requests.
 
 
 &bull; Handle software license renewals for tools such as Zoho Service Desk, Desktop Central, Adobe, O365, SSL Certificates, etc.
 
 
 &bull; Set up and configure laptops for new hires and coordinate onboarding IT requirements.
 
 
 &bull; Communicate with vendors to gather quotes for IT hardware and software procurements.
 
 
 &bull; Collaborate with the Procurement team to facilitate timely release of purchase orders.
 
 
 &bull; Organize and maintain IT-related documentation with accuracy and confidentiality.
 
 
 &bull; Perform daily backups of attendance databases from local servers.
 
 
 &bull; Manage the Desktop Central remote management console.
 
 
 &bull; Maintain confidentiality and security of IT systems and user data.
 
 
 &bull; Recommend improvements to IT processes and tools to enhance scalability, reliability, and security.
 
 
 &bull; Conduct IT orientation sessions and technical training for new hires and existing employees.
 
 
 &bull; Serve as first-level support for IT service requests and escalate complex issues to Level 2 support or specialized IT teams as needed.
 
 
 
 
 
 
 QUALIFICATION REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum Recommended Education Bachelor&rsquo;s degree in computer science, Information Management Systems, any relevant discipline.
 </li>
 <li>
 Experience 5-7 years of experience.
 </li>
 </ul>
 
 
 
 
 
 REQUIRED SKILLS LIST OF SUBORDINATES
 
 
 
 &bull; Strong proficiency in Microsoft Office 365, system administration, network troubleshooting, and endpoint security.
 
 
 &bull; Familiarity with enterprise tools such as Zoho Service Desk, Desktop Central, and Oracle ERP.
 
 
 &bull; Excellent communication and interpersonal skills.
 
 
 &bull; Strong problem-solving, analytical thinking, and attention to detail.
 
 
 &bull; Capable of managing time effectively in a dynamic support environment.
 
 
 &bull; Proficient in English, both written and verbal.
 
</div>

Senior Information Technology Specialist

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

Greater Lawrence Family Health Center

<div>Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine &mdash; family practice, pediatrics, internal medicine, and geriatrics &mdash; GLFHC operates multiple clinical sites throughout the service area and serves as the sponsoring organization for the Lawrence Family Medicine Residency Program.

GLFHC is currently seeking an IS Applications System Analyst, Senior to join our team. The Senior Application Systems Analyst provides analytical and technical support for software systems used throughout the Health Center, ensuring users have access to accurate, timely, and meaningful data. This role partners closely with Information Services, Clinical Informatics, Business Intelligence, Operations, and Finance teams to maintain application integrity, improve workflows, and support ongoing system enhancements.
<h4 class="jobSectionHeader">
Key Responsibilities</h4>
<h4 class="jobSectionHeader">Analysis, Reporting &amp; Systems Support</h4>
<ul><li>Lead workflow and data analysis initiatives to improve operational efficiency and system utilization.</li>
<li>Analyze, document, and communicate system updates and software changes.</li>
<li>Test, validate, and support software patches and application releases.</li>
<li>Maintain performance, integrity, and accuracy of supported applications and reporting systems.</li>
<li>Document EMR/PM workflows, procedures, and maintenance processes.</li>
<li>Support version control and change management practices.</li>
</ul><h4 class="jobSectionHeader">Collaboration &amp; Communication</h4>
<ul><li>Collaborate with Infrastructure, Clinical Informatics, and Business Intelligence teams on application specifications and integrations.</li>
<li>Support reporting governance, prioritization, and report tracking processes.</li>
<li>Partner with Operations, Finance, and Patient Accounts to ensure timely and compliant reporting.</li>
</ul><h4 class="jobSectionHeader">Training &amp; Knowledge Sharing</h4>
<ul><li>Train and mentor junior team members and end users.</li>
<li>Serve as a subject matter expert for supported applications and systems.</li>
</ul><h4 class="jobSectionHeader">Technical Tools &amp; Data Management</h4>
<ul><li>Utilize reporting and analytics tools including SQL Server, Report Builder, and Power BI.</li>
<li>Support Helpdesk processes and user administration activities.</li>
<li>Work with database and technical teams to support automated data delivery and reporting solutions.</li>
</ul><h4 class="jobSectionHeader">Professional Standards</h4>
<ul><li>Maintain knowledge of healthcare informatics, regulatory requirements, and billing trends.</li>
<li>Participate in quality improvement initiatives and organizational projects.</li>
<li>Follow all organizational security and confidentiality practices.</li>
<li>Perform additional duties as assigned.</li>
</ul><h4 class="jobSectionHeader">Qualifications 
</h4>
<h4 class="jobSectionHeader">Experience</h4>
<ul><li>7&ndash;10 years of experience as a Data Analyst, Programmer Analyst, Application Analyst, or similar role.</li>
<li>Experience supporting Electronic Health Record (EHR) systems; Athena experience preferred.</li>
<li>Strong knowledge of application support, configuration, and maintenance in healthcare or similarly regulated environments.</li>
<li>Experience with SQL Server, reporting tools, and data visualization platforms such as Power BI or Tableau preferred.</li>
<li>Experience with application design, development, and testing strongly preferred.</li>
<li>Knowledge of scripting languages and automation tools is a plus.</li>
<li>Strong analytical, troubleshooting, and workflow improvement skills.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong customer service orientation and ability to collaborate across departments.</li>
<li>Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint.</li>
</ul><h4 class="jobSectionHeader">Education</h4>
<ul><li>Bachelor&rsquo;s degree in Computer Science, Business Administration, or related field required.</li>
<li>Equivalent combination of education and directly related progressive experience may be considered.</li>
</ul>
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

IS Applications System Analyst, Senior

Red Oak Technologies

<div>
 
 Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for Helpline Analysts who will provide first-line support via phone, email, and chat; troubleshoot basic macOS and iOS issues; log and update tickets in ServiceNow or a similar system; escalate unresolved issues; and deliver clear, customer-focused communication.
 
 
 
 
 
 Title: Help Line Analyst 1
 
 
 Location: Cary, NC
 
 
 Duration: 6-12 months + possible ext. , quarterly renewals
 
 
 
 
 
 
 Work Arrangement
 
 
 
 &bull; Onsite, 5 days per week.
 
 
 &bull; Swing Shift 3AM to 12 Noon, 4AM to 1PM either Friday Saturday off or Sunday Monday Off (5 NIGHTS Per Week)
 
 
 &bull; Variable shifts including weekends, optional based on consultant&rsquo;s availability and the business needs.
 
 
 &bull; Exact shift to be determined based on candidate flexibility and operational needs.
 
 
 &bull; Support channels include phone, email, and chat.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Provide first-line technical support to end users via phone, email, and chat.
 
 
 &bull; Troubleshoot basic macOS and iOS issues using documented procedures and team guidance.
 
 
 &bull; Log, update, and track cases in a ticketing system such as ServiceNow.
 
 
 &bull; Assist users with common hardware, software, account, and connectivity issues.
 
 
 &bull; Follow established support workflows, service levels, and escalation procedures.
 
 
 &bull; Deliver clear, professional, and customer-focused communication.
 
 
 &bull; Document solutions and update tickets accurately and thoroughly.
 
 
 &bull; Learn and apply IT support best practices while working closely with senior team members.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 &bull; 0&ndash;2 years of experience in technical support, helpdesk, customer service, or a related role.
 
 
 &bull; Basic experience troubleshooting macOS.
 
 
 &bull; Familiarity with iOS devices and common user support issues.
 
 
 &bull; Strong written and verbal communication skills.
 
 
 &bull; Good time management and organizational skills.
 
 
 &bull; Strong problem-solving ability and willingness to learn.
 
 
 &bull; Comfortable working in a fast-paced support environment.
 
 
 &bull; Ability to work onsite 5 days a week.
 
 
 
 
 
 
 Ideal Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 
 
 &bull; Minor in Computer Science or related coursework.
 
 
 &bull; Completion of a technical boot camp or support certification program.
 
 
 &bull; Apple Certified Support Professional.
 
 
 &bull; CompTIA A+ certification.
 
 
 &bull; Cisco CCNA certification.
 
 
 &bull; Familiarity with ITIL concepts such as Incident, Problem, and Change Management.
 
 
 &bull; Prior experience using ServiceNow or another ticketing system, not required.
 
</div>

Help Desk Analyst

DASi LLC

<div>For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers&rsquo; parts and inventory needs in more than 140 countries.
DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level. 
 
Purpose:
At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and effective technical support.
The ideal candidate for a Helpdesk Manager role will have a strong technical background in IT systems, as well as experience managing teams and providing technical support. A bachelor's degree in computer science or a related field is typically required, along with several years of experience in systems support management or technical support. Strong leadership, communication, and problem-solving skills are also essential for success in this role. 
Key accountabilities:
<ul><li>Manage and supervise a team of systems support specialists, including hiring, training, and scheduling.</li><li>Set and monitor performance goals and metrics for the systems support team.</li><li>Develop and implement systems support policies and procedures.</li><li>Coordinate and schedule maintenance and upgrades for IT systems and networks.</li><li>Ensure that systems support staff have the necessary tools and resources to provide effective support.</li><li>Monitor and respond to customer feedback and complaints.</li><li>Monitor and troubleshoot system performance and make recommendations for improvements.</li><li>Collaborate with other departments and stakeholders to understand and meet their IT support needs.</li><li>Manage the systems support budget and resources to ensure that projects are completed on time and within budget.</li><li>Keep up to date with new technology trends and make recommendations for upgrades and improvements.</li><li>Perform all other duties as assigned.</li></ul> 
Key skills and competences:<ul><li>Excellent written and verbal English - ability to confidently communicate with the team and stakeholders.</li><li>Excellent organizational and time management skills.</li><li>Excellent relationship building and interpersonal skills.</li><li>Willingness to take ownership of business processes including problems and investigation of issues and see them through to completion.</li><li>Demonstrated ability to apply oneself in demanding situations and prioritize work demands.</li><li>Strong problem analysis skills.</li><li>Experience of managing multiple complex priorities.</li><li>Proven experience working with end users, customers, and IT professionals.</li><li>Possess a flexible, independent, self-starter mentality.</li></ul>
Experience and qualifications:<div><ul><li> 
5+ years of overall experience working at DASI or in the Aviation Industry.</li><li>Degree in IT, Computer Science, Computer Engineering, related field, or equivalent experience.</li><li>Solid understanding about DASI&rsquo;s business processes and history.</li><li>Excellent client-facing and interpersonal communication skills</li><li>Solid organizational skills, including attention to detail.</li></ul></div>
DASI, LLC. and group companies are an Equal Opportunities Employer</div>

Helpdesk Manager

Search 6483+ It helpdesk analyst jobs near you this June. New roles added regularly across leading industries. Apply today.