it helpdesk analyst

Washington Regional Medical Center

<div><p><b>Organization Overview, Mission, Vision, and Values</b></p><p>
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News &amp; World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region&rsquo;s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
</p><p></p><p><b>Position Summary</b></p><p>
The role of the PC Tech reports to the PC Tech Supervisor. This position is responsible for maintaining multiple hardware components and applications. This position will assist with triage, support, and resolution of issues reported to the helpdesk.
</p><p></p><p><b>Essential </b><b>Position Responsibilities
</b></p><ul><li>Partner with senior techs and admins to learn and support multiple systems at a helpdesk level</li><li>
Create, update, and ensure timely completion of helpdesk tickets</li><li>
Partner with internal and external clients to resolve issues</li><li>
Support multiple devices including computers, laptops, printers, and scanners</li><li>
Assist with device imaging and replacement</li></ul><p><b>
Qualifications</b></p><ul><li><b>
Education:</b> High school diploma or GED, required.
</li><li><b>Licensure and Certifications: </b>CompTia A+ and Network+, preferred.
</li><li><b>Experience: </b>Previous experience in an information technology role, preferred.
</li></ul><p></p><p><b>Work Environment</b>: This position will spend 80% of time sitting while performing work in a standard office environment. This position will spend 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 pounds.</p></div>

PC Tech (Full-Time, Monday-Friday)

Jayco

<p></p><div><p><b>Purpose:</b> Provides and coordinates the first line of technical assistance, repairs, and computer moves for all Jayco computers.</p><p><b>
Essential Functions</b></p><ul><li>
Provides 1st level of support for helpdesk requests through phone and email</li><li>
Assist in the coordination to repair and support all hardware/software across Jayco&rsquo;s locations</li><li>
Executes installation and configuration procedures</li><li>
Engages &amp; collaborates with other IT team members to insure issue resolution</li><li>
Analyze, troubleshoot, &amp; offer viable solutions to various hardware and software problems</li><li>
Coordinate and communicate with impacted constituencies</li><li>
Manage and maintain the helpdesk ticketing system and knowledge base running Microsoft System Center</li><li>
Participate in executing IT supported rollouts and upgrades of software and hardware</li><li>
Comply with all company policies and procedures</li><li>
Other duties as assigned</li></ul><p><b>
Required Experience/ Knowledge</b></p><ul><li>
1-2 years of providing system support experience</li><li>
Associates degree in technology related field which can be substituted by MCSA or other specialized training (A+, CompTIA)</li><li>
Windows 11+ and Office 365</li></ul><p><b>
Necessary Skills &amp; Abilities</b></p><ul><li>
Strong knowledge of operating systems</li><li>
Strong organizational skills to keep track of ongoing issues and notes</li><li>
Patience, understanding, and empathy with customers at all times</li><li>
Ability to troubleshoot common problems</li><li>
Ability to multitask</li><li>
Excellent verbal and written communication skills</li></ul><p><b>
Work Requirements</b></p><ul><li>
This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 80% of the day and occasionally, working in a hot, humid manufacturing environment.</li><li>
Requires ability to occasionally travel between field locations.</li><li>
A valid driver&rsquo;s license is required.</li><li>
Regularly required to sit, stand, walk and stoop, kneel, crouch or crawl; use hands and fingers, handle or feel objects, tools, or controls; and reach with hands and arms.</li><li>
Must be able to frequently lift and move up to 50 pounds.</li><li>
This position is a full-time position, which may require some flexibility in hours and days worked.</li><li>
Regular attendance is required.</li></ul><p>
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.</p><p></p><p><b><br>
 Jayco offers a generous benefits package, including:</b></p><ul><li>
Paid Vacation</li><li>
(2) Medical Insurance plan options, HSAs, and FSAs</li><li>
Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)</li><li>
Dental Insurance</li><li>
Vision insurance</li><li>
Disability and Life Insurance</li><li>
401k plan with an annual discretionary match</li><li>
Wellness Benefits</li><li>
On-site Fitness Center access (IN only)</li><li>
Health Clinic for employee use (IN only)</li><li>
Employee Assistance Program (EAP) Benefits</li></ul></div>

Helpdesk Technician

Federal Home Loan Bank of Pittsburgh

<div><p><b>Position Summary
</b></p><p></p><p>The Help Desk Analyst serves as a key liaison between frontline support and engineering teams. This role is responsible for advanced troubleshooting of complex or high-priority technical issues, ensuring timely resolution and maintaining exceptional customer satisfaction.
</p><p></p><p>Beyond issue resolution, the Help Desk Analyst leads the development and maintenance of comprehensive knowledge base articles and training materials to support new technologies and evolving processes. By driving documentation standards and knowledge sharing, this position enhances team efficiency, fosters continuous learning, and strengthens the overall support framework within the organization
</p><p>.
</p><p>Key responsibilities include:
</p><ul><li><p>Serving as the primary escalation point for Level 1 technicians on challenging or time-sensitive cases.
</p></li><li><p>Acting as a bridge to engineering teams for deeper technical analysis and resolution.
</p></li><li><p>Performing advanced diagnostics and troubleshooting across multiple systems and platform.
</p></li><li><p>Creating and maintaining detailed knowledge base content and process documentation.
 </p></li><li><p>Developing training resources and onboarding materials for emerging technologies and tools.
</p></li><li><p>Promoting best practices to improve Helpdesk workflows and customer experience.
</p></li></ul><p></p><p><b>Primary Success Factors
</b></p><ul><li><p>Act as the primary escalation point for Helpdesk tickets requiring advanced troubleshooting or urgent resolution.
</p></li><li><p>Provide Level 2 support for Windows desktop, end user hardware, M365 collaboration tools, and AVD connectivity issues.
</p></li><li><p>Demonstrates strong knowledge in the administration of Microsoft applications such as Microsoft Office 365 and Azure environments including but not limited to Azure Active Directory, Exchange Online, SharePoint Online, MS Teams, OneDrive and Intune for mobile device management.
</p></li><li><p>Document Helpdesk workflows, troubleshooting guides, and standard operating procedures.
</p></li><li><p>Creates and maintains knowledge base articles that&rsquo;s located in ticketing system.
</p></li><li><p>Develop and maintain training materials for Helpdesk staff to improve technical proficiency and service quality.
</p></li><li><p>Collaborate with IT teams and vendors to resolve issues beyond Helpdesk level 1 scope.
</p></li><li><p>Ensure compliance with organizational policies and security standards during support activities.
</p></li><li><p>Participate in team knowledge-sharing sessions and contribute to continuous improvement initiatives.
</p></li><li><p>Researches, resolves and responds to complex customer problems in a timely manner, providing excellent listening and verbal skills, including being courteous and kind with the customer's needs in mind.
</p></li><li><p>Provides communication to managers, teams, IT and business units to ensure problems and project needs are addressed in a timely fashion.
</p></li><li><p>Works directly with customers and peers to reproduce, resolve and document issues for server administrators and security engineers to take appropriate corrective action, continuously communicating status updates to leadership and deliver solutions
</p></li><li><p>Demonstrates commitment to welcome, value and foster a climate that promotes and fully leverages team diversity. Participates in employee development through training and technology transfer to existing technical support team members.
</p></li></ul><p></p><p><b>Required Experience
</b></p><ul><li><p>Bachelor&rsquo;s degree in Information Systems, Computer Science, or equivalent work experience.
</p></li><li><p>Minimum of 2 years hands-on technical support experience working in Information Technology on a Helpdesk or ServiceDesk environment.
</p></li><li><p>Two years of experience with Windows OS Solutions and M365 environments.
</p></li><li><p>Proven experience with providing comprehensive technical support, as well as creating technical documentation.
</p></li><li><p>Ability to become aware of new technologies, either through training and/or on-the-job experience.
</p></li><li><p>Knowledge of the legislative and regulatory process
</p></li><li><p>Strong problem-solving and troubleshooting skills for Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), and end-user hardware technologies.
</p></li><li><p>Ability to communicate technical information clearly to non-technical users.
</p></li><li><p>Experience in creating documentation and training resources.
</p></li><li><p>Strong knowledge of ticketing systems and IT support best practices.
</p></li><li><p>Customer-focused mindset with strong interpersonal skills.
</p></li></ul><p></p><p><i>Candidates with 3 or more years of hands-on technical support experience may be considered for an alternative role.
</i></p><p></p><p><i>It is the policy of the Federal Home Loan Bank of Pittsburgh to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, religion, color, sex, national origin, age, disability status, genetic information, veteran's status, ancestry, sexual orientation or status as a parent as defined by applicable law. It is the Bank's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.</i></p></div>

Help Desk Analyst

State of Wisconsin

<div><div><div><h2 class="jobSectionHeader"><b>Introduction</b></h2><div><br>
<div><div>
</div><p></p><p>The Department of Corrections (DOC) is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin.</p><p>
The Division of Management Services, Bureau of Technology Management (BTM) is currently recruiting to fill an IT Helpdesk Senior (IS Technical Services Senior) position. This position will be headquartered at the DOC central office in Madison, WI.</p><p><b>
NOTE: Applicants must currently live in or be willing to relocate to Wisconsin.</b></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><div><br>
<div><div>
</div><p>This position provides high level troubleshooting for the Help Desk Section of BTM. Responsibilities include performing duties necessary to respond to, resolve, or escalate first and second level IT related problems for customers remotely; performing remote troubleshooting of hardware and software to determine customer problems; receiving overflow ACD calls from first level support; documenting procedures; troubleshooting application and hardware problems; and interfacing with the Department of Administration to resolve escalated issues. This position will also be involved in assisting with projects for the Help Desk and representing the help desk as a resource on various Department projects. Additional responsibilities include maintaining knowledge base sources to include the Help Desk Wiki and creating, reviewing and approving Knowledge Articles in our ticketing system.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Salary Information</b></h2><div><br>
<div><div>
</div><p>The starting pay is between $74880 and $97302 per year, plus excellent benefits. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. The pay schedule/range is 07-34. A 12-month probationary period is required.</p><p>
In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:</p><ul><li>
Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.</li><li>
Insurance: Excellent and affordable health, dental, vision, and life insurance.</li><li>
An exceptional pension plan including a lifetime retirement payment.</li><li>
An optional tax-advantaged 457 retirement savings plan.</li><li>
The <i>Well Wisconsin Program</i> helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.</li><li>
Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.</li><li>
DOC is a qualifying employer for the <i>Public Service Loan Forgiveness</i> program.</li><li>
Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website.</li></ul><p>
To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Details</b></h2><div><br>
<div><div>
</div><p>Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections will conduct criminal background checks on applicants prior to selection to determine whether the circumstances of any conviction may be related to the job being filled. Upon hire, all new DOC employees are subject to fingerprinting.</p><p>
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency to employment.</p><p><b><br>
NOTE: This position is eligible to work remotely 100% of the time.</b><i> </i><b><i>For this position, working outside of Wisconsin will not be allowed. You must currently live in or be willing to relocate to Wisconsin.</i></b></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><br>
<div><div>
</div><p><b>Minimally qualified applicants will have experience:</b></p><ul><li>Creating, reviewing, and maintaining knowledge articles, job aids, and/or user guides.</li><li>Providing technical and/or procedural assistance and guidance to other staff.</li><li>Coordinating information flow between the Help Desk and other IT teams during major outages/events.</li><li>Analyzing, reviewing, and recommending process/workflow changes for continual improvement and efficiency.</li></ul><p></p><p><b><br>
In addition to the above, well qualified applicants will have experience:</b></p><ul><li>Participating in communication, testing, and implementation projects impacting end-users.</li><li>Mentoring and/or training new unit staff.</li><li>Utilizing enterprise-level ITSM tools such as Ivanti Service Manager or ServiceNow.</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
How To Apply</b></h2><div><br>
<div><div>
</div><p>To apply, click on &ldquo;Apply for Job&rdquo; to start the application process. Follow the steps outlined in the application process and submit your application. Permanent classified employees who are eligible for consideration as a transfer or voluntary demotion must complete the application process in order to be considered.<br>
<br>
Applicants should attach a letter of qualification and resume detailing their training and experience relating to the qualifications mentioned above. It is not necessary to include references at this time. Your letter of qualification and resume will be evaluated and is considered the assessment for this position. <b>Your letter of qualification and resume should be limited to a maximum of two pages each.</b><br>
<br>
Your submission will be evaluated by one or more job experts. The most eligible candidates will be invited to participate in the next step of the selection process. The Department of Corrections has created extra guidance to assist you in developing your resume and letter of qualification, if interested please click <b>here</b><b>.</b><br>
<br>
Questions can be directed to Phia Vang, Human Resources Specialist at Phia.Vang@wisconsin.gov.<br>
<br>
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to applicants and employees with disabilities.<br>
<br>
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Deadline to Apply</b></h2><div><br>
<div><div>
</div><div>Online application and materials must be submitted by 11:59 pm on <b>3/25/26, </b>in order to be considered.</div><div></div><div><br>
For general wisc.jobs user information and technical assistance, please see the wisc.jobs Commonly Asked Questions page. Some users report better performance when using the <b>Chrome</b> browser.</div></div></div></div></div></div>

IT Helpdesk Senior

City of Pasadena, TX

<div>
 <em>
  <strong>
   Duties:
  </strong>
 </em>
 The Helpdesk Support Analyst works in conjunction with all IT Department team members. Responsible for the help desk support and management of vendor accounts Primary responsibilities will include vendor quotes and vendor accounts. Helpdesk: Answers helpdesk calls and email, assisting users with basic software and logging work order for advanced problems. Vendor Quotes and account management: Get vendor quotes for specifications provided, enter requisitions, follow purchase orders, receive/check shipments when delivered, process invoices and maintain vendor files. Phones: Assist with telephone accounts and maintain the City's internal phone book. General: Assist the IT Department team as needed and providing support with projects if required. Other general office duties. Must have and maintain, without interruption, required certifications and licenses. Works assigned schedule and complies with the City's timekeeping and attendance policies.
 <br/>
 <br/>
 <strong>
  <em>
   Qualifications
  </em>
 </strong>
 Associate's degree in computer field with at least one year of related experience, or an equivalent combination of experience and training. One to three years of experience supporting desktop systems and applications of similar scope. Valid Texas Driver's License and good driving record.
 <br/>
 <br/>
 The City of Pasadena offers
 <strong>
  very generous benefits to all full-time employees
 </strong>
 . For example:
 <br/>
 <br/>
 <ul>
  <li>
   Employee-only medical insurance starts as low as $15 per month and the most expensive Employee &amp; Family plan is less than $350 per month.
  </li>
  <li>
   The City has its own medical clinic staffed with a M.D. and two medical assistants. Employees and their covered dependents over the age of 5 can visit the clinic FREE OF CHARGE.
  </li>
  <li>
   Employees and their covered dependents also have access to Virtual Visits with a medical professional FREE OF CHARGE.
  </li>
  <li>
   The City offers college tuition reimbursement of up to $3,500 per year.
  </li>
  <li>
   As an employee, you will contribute a portion of your salary each pay-period towards your retirement and the City will match your contribution by 200%. Example, if you contribute $100, the City will contribute $200.
  </li>
  <li>
   Civilian employees accumulate vacation at the following rates:
  </li>
  <ul>
   <li>
    Less than 6 years of service - two weeks of vacation per year.
   </li>
   <li>
    From 6 to less than 11 years of service - three weeks of vacation per year.
   </li>
   <li>
    From 11 to less than 21 years of service four weeks of vacation per year.
   </li>
   <li>
    From 21 to less than 26 years of service five weeks of vacation per year.
   </li>
   <li>
    From 26 years of service and up six weeks of vacation per year.
    <br/>
   </li>
  </ul>
 </ul>
 Salary: $18.55 - $22.50 per hour
 <br/>
 <br/>
 <em>
  Job Posted by ApplicantPro
 </em>
</div>


Help Desk Support Analyst I

Centurion Consulting Group

<p></p><div><div><div><div><div><div><div><div><p><b>Job ID: </b>5611
</p><p><b>City: </b>Woodlawn
</p><p><b>State:</b> MD
</p><p><b>Job Type:</b>
</p><p><b>Compensation:</b> $90,000 to $110,000
</p></div><div><div>Centurion is looking to hire a CCaaS Tier 2 Support Analyst for a long term federal government role. This position is open to GC or USC only. This is onsite in Woodlawn, MD.<br>
<br>
An AWS Connect Helpdesk role blends the core duties of an IT helpdesk agent with the specific tools and workflows of AWS Connect, Amazon&rsquo;s cloud-based contact center platform. The day-to-day responsibilities typically include:</div><div>
</div><div>
1. Responding to Support Requests</div><div>
</div><div>
Answering user inquiries via phone, email, chat and ServiceNow tickets</div><div>
Provide first-level (Level 1) support for common issues, escalating complex cases to higher-tier teams</div><div>
Create, modify, and remove user accounts in AWS Connect and related systems.</div><div>
Manage permissions, roles, and access controls for agents and supervisors</div><div>
Assist with helping users obtain system access in training sessions.</div><div>
Participate in various tasks and projects as needed</div><div>
</div><div>
2. Troubleshooting and Problem Resolution</div><div>
</div><div>
Diagnose and resolve issues related to AWS Connect features, phone systems, and integrations.</div><div>
Troubleshoot hardware, software, and network problems affecting call routing, recording, or agent performance</div><div>
Follow up on unresolved tickets to ensure full resolution and user satisfaction.</div><div>
Contribute to updating knowledge base articles based on recurring issues.</div><div>
</div><div>
3. Escalation and Coordination</div><div>
</div><div>
As a Tier 2, will be receiving Tier 1 escalations</div><div>
Coordinate with Tier 3, as needed, to get ticket resolution</div><div>
</div><div>
REQUIRED SKILLS:</div><div>
</div><div>
3+ years of Help Desk/Desktop support experience.</div><div>
3 years of experience working with laptops running Microsoft Windows OS and Office365 suite.</div><div>
2 years of experience providing Tier 2 IT support services to customers.</div><div>
2 years of experience using an IT Service Manager application for logging tickets and requests.</div><div>
Must have strong communication and customer service skills.</div><div>
Good Interpersonal skills that demonstrate the ability to communicate with customers.</div><div>
</div><div>
Afternoon shift will be from 2:30pm-10:00pm or 1:30-9:00pm. Actual work hours to be finalized by the CCaaS Service Manager.</div><div>
</div><div>
**Selected candidate must be able to obtain and maintain a public trust clearance**</div><div>
**Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week**</div><div>
</div><div>
Bachelor's Degree and 3 years of experience, Master's Degree and 1 year of experience OR 7+ years of experience in lieu of a degree.</div><div>
Experience with using ServiceNow IT Service Management.</div><div>
Excellent communication and interpersonal skills with the ability to collaborate effectively with customers.</div><div>
Flexible and positive attitude with interest in learning new technical skills. Strong problem-solving skills and the ability to work in a fast-paced environment.</div><div>
Strong understanding of IVR terminology and services.</div><div>
Provide guidance and mentor Tier 1 Support Analysts.</div><div>
High level of organization, reliability, and independence.</div><div>
Passion and understanding of technology.</div><div>
Strong written and verbal communication; ability to engage customers and respond effectively to questions.</div><div>
Self-starter, highly motivated individual who adapts to a dynamic work environment.</div><div>
Strong attention to detail with an ability to operate effectively across multiple priorities.</div><div>
Prior Federal government experience.</div></div></div></div></div></div></div></div></div>

CCaaS Tier 2 Support Analyst - Afternoon Shift

All Lines Technology

<div><p>The role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of contact at the Service Desk and will escalate to Tier II when applicable. In addition, will filter Service Desk calls and follow documented procedures on break / fix or supporting an application with Westinghouse. They will gather and analyze information about the users issue to resolve their problem. Level 1 may also provide support for identified Level 2 configuration solutions that have been documented. Tier 1 Analysts are responsible for meeting the Service Desk Service Level Agreement and KPI metrics</p><ul><li>
Assures smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership.</li><li>
Responds to inquiries and service requests for assistance with the organizations computer system or PC's via Phone, E-mail and chat queues.</li><li>
Identifies problems, troubleshoots and provides 1st level technical support for internal customers for the following: Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Documentem, etc.)</li><li>
Escalates/Coordinates with 2nd level support with Tier II to resolve problems when necessary.</li><li>
Assists peers with troubleshooting, SD processes and procedures.</li><li>
Maintains ticket queues by actively communicating with customers and peers.</li><li>
Must be able to act with a sense of urgency and commitment to resolve issues under pressure</li></ul><p>
Minimum Requirements :</p><ul><li>
Associates degree in Information Technology or equivalent</li><li>
1-3 years working experience in a Service Desk Role</li><li>
A+ preferred.</li><li>
HDI HelpDesk Professional or ITIL Foundations Required</li><li>
Basic Network Administration</li><li>
Knowledge of hardware and software</li><li>
Protocol and OS Knowledge:</li><li>
Experience with Windows operating systems is required.</li><li>
Experience with IOS required</li><li>
Experience handling customer technical support calls.</li><li>
Ability to effectively explain technical information to people with less technical knowledge.</li><li>
Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.</li></ul></div>

Service Desk Analyst

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