it helpdesk analyst

Washington Regional Medical Center

<div>Organization Overview, Mission, Vision, and Values
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News &amp; World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region&rsquo;s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
Position Summary
The role of the PC Tech reports to the PC Tech Supervisor. This position is responsible for maintaining multiple hardware components and applications. This position will assist with triage, support, and resolution of issues reported to the helpdesk.
Essential Position Responsibilities
<ul><li>Partner with senior techs and admins to learn and support multiple systems at a helpdesk level</li><li>
Create, update, and ensure timely completion of helpdesk tickets</li><li>
Partner with internal and external clients to resolve issues</li><li>
Support multiple devices including computers, laptops, printers, and scanners</li><li>
Assist with device imaging and replacement</li></ul>
Qualifications<ul><li>
Education: High school diploma or GED, required.
</li><li>Licensure and Certifications: CompTia A+ and Network+, preferred.
</li><li>Experience: Previous experience in an information technology role, preferred.
</li></ul>Work Environment: This position will spend 80% of time sitting while performing work in a standard office environment. This position will spend 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 pounds.</div>

PC Tech (Full-Time, Monday-Friday)

Robinson, Inc.

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Exciting Opportunity: Help Desk Technician &ndash; Iowa Facility Opening in 2027
 
 
 
 Be part of something big! Robinson Inc is opening a brand-new manufacturing facility in Altoona, Iowa, set to open in early 2027, and we&rsquo;re looking for a Help Desk Technician to set up and support the facility's technology. This is a fantastic opportunity for a visionary leader who is excited to learn and grow with the company and can easily adapt to a fast-changing environment.
 
 
 
 Company Overview
 
 
 
 We appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value
 
 trust, loyalty, teamwork, integrity, and accountability
 
 as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard.
 
 
 Click here to view our Benefits Snapshot
 
 
 
 Job Overview
 
 
 
 As a Desktop Support Specialist, you will be the primary tech support expert for our teams. In this role, you&rsquo;ll help keep our employees productive by quickly resolving day-to-day IT issues, setting up hardware and software, and making technology simple and reliable for everyone. If you love hands-on problem-solving, enjoy a varied workday, and thrive on being the go-to person when technology doesn&rsquo;t cooperate, this position is a great fit for you. This position may require travel to production facilities in Wisconsin.
 
 
 
 ROLE + RESPONSIBILITIES (includes but not limited to)
 
 
 
 <ul>
 <li>
 Deliver helpdesk support to office staff and internal users.
 </li>
 <li>
 Create, track, and manage all IT support tickets through ticketing system, escalating issues when necessary.
 </li>
 <li>
 Provide first and second level technical support via phone, email and in person for both onsite and remote users.
 </li>
 <li>
 Answer incoming support calls and assist users in real time
 </li>
 <li>
 Set up and onboard new users across the organization, including account creation and system access.
 </li>
 <li>
 Collaborate with the Network Administrator to troubleshoot issues and research solutions.
 </li>
 <li>
 Assist with hardware and software repairs as needed.
 </li>
 <li>
 Order, configure, and deploy domain joined computers, including the installation and management of network printers.
 </li>
 <li>
 Configure, troubleshoot, repair, and replace Android and iPhone mobile devices.
 </li>
 <li>
 Document and develop standard operating procedures.
 </li>
 <li>
 Participation in on call rotation during weeknights and weekends to support production facilities.
 </li>
 <li>
 Troubleshoot and resolve issues across:
 </li>
 <ul>
 <li>
 Windows environments
 </li>
 <li>
 Microsoft 365
 </li>
 <li>
 Networking and VPNs
 </li>
 <li>
 RDP and remote environments
 </li>
 <li>
 VoIP systems (3CX, SIP, call flow issues)
 </li>
 </ul>
 <li>
 Support departmental and cross functional IT projects as assigned.
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a service desk role that supports both internal and external users.
 </li>
 <li>
 Proficient in Microsoft Windows 11 and Office 365 Suite.
 </li>
 <li>
 Quick learner of various computer hardware and software applications.
 </li>
 <li>
 Strong troubleshooting skills with the ability to diagnose and resolve issues involving hardware, software, and systems (including PCs, printers, mobile devices, and VoIP phones)
 </li>
 <li>
 Ability to install and support application upgrades as needed.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Clear verbal and written communication, able to explain technical details to non-technical staff and customers.
 </li>
 <li>
 Professional, customer-focused attitude and approach.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 <ul>
 <li>
 While performing the duties of this role, the employee is regularly required to use their hands to handle or operate objects, tools, and controls. The employee may occasionally need to lift up to 50 pounds, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of Help Desk or technical support experience preferred.
 </li>
 <li>
 Associate&rsquo;s degree in information technology, computer science, or related field. Bachelor&rsquo;s degree preferred.
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 Travel to various Robinson locations throughout Wisconsin/Iowa to provide onsite assistance when needed.
 
 
 At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction.
 
 
 Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

Help Desk Technician

Personified Tech

<div>Who We Are
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
About the Role
The Client Support Technician role is a part-time position that provides supplemental, as-needed support to assist in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. This role is intended to extend team capacity during periods of increased client demand, coverage needs, or special projects and does not represent a full-time position. We expect this role to be up to 20 hours per week, during business hours, 9-6pm ET. This role is onsite with the possibility of some remote work.
The Client Support Technician is responsible for maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; and a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
The ideal candidate is technically fluent in the modern IT stack, has strong customer service skills, can break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support for day-to-day coordination and escalation. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
Client Support Technician Responsibilities
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process, leaving detailed notes for other staff to reference.</li><li>
Communicating with users directly via Google Meet, Zoom, or Phone Call</li><li>
Installing, configuring, and mentoring end users on client-approved software</li><li>
Maintaining and coordinating IT training support for new client staff, as requested or scheduled</li><li>
Assisting in improving existing IT automation tools and workflows</li><li>
Removing adware, spyware, and viruses as detected on client hardware</li><li>
Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel</li><li>
Responding to tickets and maintaining ticket system notes to identify chronic problem areas and measure program effectiveness</li><li>
Providing coverage during peak support times, team PTO, or increased client demand</li><li>
Willingness to work outside of normal business hours on an as-needed basis</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks as needed</li><li>
Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, conference cameras, microphones, switches, and wireless connectivity)</li><li>
Other duties as needed</li></ul>
Qualifications
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
</li><li>It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.</li><li>
Ability to work flexibly with hours varying based on business needs</li></ul>
Commitment to DEI
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician - Part Time NY

N2 Services Pvt Ltd

Job Title: HelpdeskLocation: Rochester, NY (Onsite)Type: W2Job Description:The IT Support Analyst (Contractor) serves as the first point of contact for users experiencing technical issues. This role involves, but is not limited to, providing basic IT support, troubleshooting hardware and software problems, and escalating complex issues to higher-level support teams.Ticketing platform we use<ul><li>Freshservice (experience using this is preferred but not required)</li></ul>Technology this individual should be comfortable supporting:<ul><li>Office 365</li></ul><ul><li>Adobe (Reader and/or Pro)</li></ul><ul><li>Amazon Workspace</li></ul><ul><li>KnowBe4 (our IT training platform) preferred but not required</li></ul><ul><li>Mimecast (preferred but not required)</li></ul><ul><li>OKTA (preferred but not required)</li></ul><ul><li>RingCentral (preferred but not required)</li></ul><ul><li>Zscaler (preferred but not required)</li></ul>Pay: $20.00 - $22.00 per hourWork Location: On the road

IT Support Analyst

NWPX Infrastructure Inc.

Build Your Future at NWPX
 At NWPX Infrastructure, we manufacture welded steel pipe and precast products that form the backbone of America’s water infrastructure. It’s work you can be proud of—and an opportunity to advance your career with a company committed to your professional growth and well-being.
 Our brands—Northwest Pipe Company, NWPX Park, and NWPX Geneva—set the standard for safety, quality, innovation, and performance. Guided by our core values of Accountability, Commitment, and Teamwork, our people work collaboratively to deliver reliable products and trusted service to our customers—while building stable, rewarding careers along the way.
 For over 50 years, NWPX has been a leader in reliable water infrastructure solutions, and our people are the foundation of our success. Build your future with us and be part of a legacy grounded in water.
 
WHAT NWPX OFFERS YOU: 
<ul>
<li>Medical, Dental, Vision, Life, AD&D Insurance</li>
<li>Paid Vacation, Holidays, and Sick Time</li>
<li>401k Retirement Savings Plan with Employer Match</li>
<li>On-Demand Pay (Access Your Earned Wages Before Payday)</li>
<li>Bonus Potential</li>
<li>Up to $5,000 per year Tuition Reimbursement</li>
<li>Safety Footwear and Eyewear Voucher (Day 1 of Employment)</li>
<li>Employee Assistance Program (EAP)</li>
<li>Opportunities for Career Advancement</li>
<li>Values-Driven Culture Committed to Equal Opportunities and Safety</li>
</ul>
ABOUT THE JOB: 
As the second tier of the technical support team, work to troubleshoot, triage, and resolve user issues with desktop applications, network connectivity, computer hardware, and peripherals. Enter and manage workload in our trouble ticket system; reviewing and responding to escalated end user requests. Use remote management tools to diagnose problems.
 
ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES: 
<ul>
<li>Monitor ticket queue for new tech support requests, gathering information from end users to properly categorize and troubleshoot issues for either resolution or escalation in a timely fashion</li>
<li>Answer telephone calls to the tech support line and accurately transcribe information into a trouble ticket, capturing all relevant details and contact information</li>
<li>Prioritize issues and task-switch as new requests come in</li>
<li>Create, remove, and manage permissions of User Accounts within Active Directory and other systems</li>
<li>Utilize remote monitoring and management tools to address health status issues, errors, and security issues on computers</li>
<li>Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems & applications per company standards</li>
<li>Review alerts for system health and security, perform in-depth diagnostics to determine severity, and resolve or escalate as needed</li>
<li>Accurately document resolutions and contribute to knowledge base</li>
<li>Perform effective root cause analyses and assist the team in creating strategies to prevent repeat issues</li>
<li>Assist the infrastructure team in tests and projects where applicable</li>
</ul>
SECONDARY RESPONSIBILITIES: 
<ul>
<li>Other duties as assigned</li>
</ul>
SUPERVISORY RESPONSIBILITIES: 
<ul>
<li>There are no supervisory responsibilities associated with this position</li>
</ul>
KNOWLEDGE, SKILLS, ABILITIES: 
<ul>
<li>Advanced understanding of Windows desktop operating systems in a Windows domain environment</li>
<li>Intermediate understanding of Active Directory, DHCP, DNS, network drives, networking, and connectivity</li>
<li>Basic understanding of Group Policy Objects and Group Policy Management in a Windows domain environment</li>
<li>Demonstrable troubleshooting and problem-solving skills</li>
<li>Exceptional verbal & written communication skills</li>
<li>Ability to communicate effectively with both technical and non-technical personnel</li>
<li>Experience working with a ticketing system, such as Jira, Zendesk or Freshdesk</li>
</ul>
EDUCATION/EXPERIENCE: 
<ul>
<li>Minimum High School diploma</li>
<li>Additional technical education or certification desired</li>
<li>2 to 5 years in helpdesk or desktop support position required</li>
</ul>
PHYSICAL DEMANDS/WORK ENVIRONMENT: 
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Regular, reliable and predictable attendance is necessary in order to perform the essential functions of this position.
 
Physical Activity
 Over 2/3 of the time
 <ul>
<li>Standing/Sit: Remaining upright in a stationary position, particularly for sustained periods.</li>
<li>Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling to complete computer work.</li>
<li>Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.</li>
<li>Communicating: Expressing or exchanging ideas and information accurately, in written or diagram form.</li>
<li>Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.</li>
</ul>
Less than 1/3 of the time: 
<ul>
<li>Stooping: Positions self to move office equipment</li>
<li>Crawling: Moving about to access desk cabling</li>
<li>Reaching: Grabbing things from a distance above or from the side.</li>
<li>Walking: Moving about to accomplish tasks, particularly for long distances or moving from one work site to another.</li>
</ul>
Physical Requirements
 <ul>
<li>Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</li>
</ul>
Visual Acuity
 <ul>
<li>The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and visual inspection involving small defects at distances close to the eyes.</li>
</ul>
Over 2/3 of the time: 
<ul>
<li>The worker is required to have close vision (clear vision at 20 inches or less).</li>
<li>The worker is required to have color vision (ability to identify and distinguish colors).</li>
<li>Less than 1/3 of the time:</li>
<li>The worker is required to have peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).</li>
<li>The worker is required to have depth perception (three-dimensional vision, ability to judge distances and spatial relationships).</li>
<li>The worker is required to have the ability to adjust visual focus (ability to adjust the eye to bring an object into sharp focus).</li>
</ul>
Weather Conditions
 <ul>
<li>The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work)</li>
</ul>
Noise Levels
 
Over 2/3 of the time: 
<ul>
<li>Moderate noise (examples: business office with computers and printers, light traffic)</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Except where prohibited by state law, offers of employment may be contingent upon the successful completion of a background check, drug test, and/or physical examination, as determined by the essential functions and physical requirements of the position.
 NWPX Infrastructure is committed to equal employment opportunity. Veterans and individuals with disabilities are encouraged to apply.
 NWPX Infrastructure reserves the right to close the position, with or without notice, if a qualified candidate is identified prior to the close date.

Technical Support Specialist II

Strativia

<div>
 
 Job Purpose
 
 
 
 The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.
 </li>
 <li>
 Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.
 </li>
 <li>
 Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.
 </li>
 <li>
 Perform basic Active Directory tasks and manage NTFS permissions for shared resources.
 </li>
 <li>
 Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.
 </li>
 <li>
 Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.
 </li>
 <li>
 Provide basic printer maintenance and troubleshooting support.
 </li>
 <li>
 Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.
 </li>
 <li>
 Manage SAAR-N form submissions and tracking to enable system access for users.
 </li>
 <li>
 Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.
 </li>
 <li>
 Provide scheduling and technical support for video teleconferences (VTCs).
 </li>
 <li>
 Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.
 </li>
 <li>
 Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.
 </li>
 <li>
 Process IT equipment disposal through DRMO procedures for unused or non-functional assets.
 </li>
 <li>
 Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.
 </li>
 <li>
 Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.
 </li>
 <li>
 Participate in special projects and support day-to-day IT operations as assigned by leadership.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.
 </li>
 <li>
 Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.
 </li>
 <li>
 Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.
 </li>
 <li>
 Proficiency with SAAR-N form submission and tracking processes.
 </li>
 <li>
 Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.
 </li>
 <li>
 Familiarity with Active Directory administration and NTFS permission management.
 </li>
 <li>
 Experience troubleshooting Microsoft Office applications and common enterprise software tools.
 </li>
 <li>
 Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.
 </li>
 <li>
 Ten (10) years of helpdesk or IT service desk experience preferred.
 
 
 </li>
 </ul>
 Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
 
 
 
 
 Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
 
 
</div>

IT Service Desk Analyst

<div>Job Purpose: 
The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness. 
 
Responsibilities:
<ul><li>Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.</li>
<li>Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.</li>
<li>Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.</li>
<li>Perform basic Active Directory tasks and manage NTFS permissions for shared resources.</li>
<li>Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.</li>
<li>Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.</li>
<li>Provide basic printer maintenance and troubleshooting support.</li>
<li>Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.</li>
<li>Manage SAAR-N form submissions and tracking to enable system access for users.</li>
<li>Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.</li>
<li>Provide scheduling and technical support for video teleconferences (VTCs).</li>
<li>Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.</li>
<li>Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.</li>
<li>Process IT equipment disposal through DRMO procedures for unused or non-functional assets.</li>
<li>Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.</li>
<li>Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.</li>
<li>Participate in special projects and support day-to-day IT operations as assigned by leadership.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications:
<ul><li>Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.</li>
<li>Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.</li>
<li>Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.</li>
<li>Proficiency with SAAR-N form submission and tracking processes.</li>
<li>Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.</li>
<li>Familiarity with Active Directory administration and NTFS permission management.</li>
<li>Experience troubleshooting Microsoft Office applications and common enterprise software tools.</li>
<li>Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.</li>
<li>Ten (10) years of helpdesk or IT service desk experience preferred.</li>
</ul>
 
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization. 
 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets</div>

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10000 it helpdesk analyst jobs Near Me

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