it helpdesk engineer

Deloitte

<div><div><div>Location
</div>Jeddah
</div><div><div>About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul>During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:<ul>
<li>Provide first and second level support to end users
</li><li>Escalate appropriate issues within the team as necessary
</li><li>Ensure adherence to service level agreements
</li><li>Perform housekeeping and network maintenance activities
</li><li>Deploy new PC's, laptops, software and peripheral equipment
</li><li>Research technical solutions in department specific applications
</li><li>Remain courteous and patient with end users
</li><li>Work as part of a team to consistently achieve team targets</li>
</ul>Leadership capabilities:<ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact
</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track
</li><li>Actively focuses on developing effective communication and relationship-building skills
</li><li>Understands how their daily work contributes to the priorities of the team and the business</li>
</ul>Qualifications:<ul>
<li>Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)</li>
<li>Experience working in a similar role as either IT support or on a service desk/help desk is advantageous</li>
<li>The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
</li><li>Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
</li><li>Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
</li><li>Ability to work under pressure and meet critical deadlines</li></ul></div></div></div>

Associate - IT Helpdesk Engineer | Information Technology

Etrala Digital Solutions LLC

Job Title: IT Support Specialist / Technical Support Engineer / Helpdesk Support (L1&ndash;L2)We are seeking a reliable and tech-savvy IT Support Specialist to join our growing technical team in Kuwait City. This role is ideal for someone who enjoys solving technical issues, supporting end-users, and ensuring smooth IT operations across systems, devices, and business applications.This is a great opportunity to build a strong career in IT support within a professional and fast-growing digital solutions environment.Why This Role is Attractive<ul><li>Hands-on experience with real IT systems and business users</li><li>Exposure to hardware, software, networks, and cloud tools</li><li>Career growth into System Administrator or Network Engineer roles</li><li>Stable full-time position with long-term development opportunities</li></ul>Key Responsibilities<ul><li>Provide first-line technical support to users (hardware, software, and network issues)</li><li>Troubleshoot and resolve IT incidents via phone, email, and ticketing systems</li><li>Install, configure, and maintain desktops, laptops, and peripherals</li><li>Support Windows OS, Office applications, and business tools</li><li>Assist with user account setup, permissions, and password management</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate documentation of issues and resolutions</li><li>Ensure IT systems run smoothly with minimal downtime</li></ul>Requirements<ul><li>Experience in IT support, helpdesk, or technical support role</li><li>Basic knowledge of Windows OS, Microsoft Office, and networking concepts</li><li>Understanding of hardware troubleshooting and system maintenance</li><li>Strong problem-solving and communication skills</li><li>Ability to work under pressure and manage multiple requests</li><li>IT certification (CompTIA A+, Network+, or similar) is an advantage</li></ul>About the CompanyEtrala Digital Solutions LLC is a professional technology and business services company focused on delivering reliable IT support, digital solutions, and system management services. We help organizations maintain efficient and secure IT environments through practical technical expertise and responsive support.We are committed to building a strong team of IT professionals who value quality service, continuous learning, and career development.Why Work With Us<ul><li>Clear career growth path in IT and systems administration</li><li>Exposure to real business IT environments</li><li>Supportive and structured work environment</li><li>Opportunity to learn modern IT tools and systems</li><li>Stable long-term employment in Kuwait</li></ul>Apply NowIf you are passionate about technology and enjoy solving IT problems, apply today and start your career with a growing digital solutions company in Kuwait City.Job Type: Full-timePay: KD700.000 - KD1,900.000 per monthWork Location: In person

IT Support Specialist

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Lahore 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
JBTLuj7U3D</div>

Service Desk Engineer

Computer World S.P.C.

Senior IT Engineer We are seeking a skilled and experienced Senior IT Engineer to join our team in Bahrain. The ideal candidate will have strong technical expertise in systems, networks, and end-user support, along with a proactive approach to troubleshooting and IT operations.Location: Bahrain Experience Required: 7&ndash;9 YearsKey Responsibilities<ul><li>Install, maintain, analyze, and troubleshoot computers, laptops, notebooks, and peripheral equipment</li><li>Provide onsite, remote, and phone-based IT support across workgroup and server environments</li><li>Install, configure, upgrade, and troubleshoot Windows OS (Windows 7, 8, 10, 11)</li><li>Deploy and manage antivirus and endpoint security solutions</li><li>Manage hardware/software installation and maintenance in production environments</li><li>Administer and maintain Windows Servers (2003 &amp; 2008) and monitor system performance</li><li>Manage Active Directory, user access, and data security policies</li><li>Support and coordinate with internal teams, helpdesk, clients, and off-site branches</li><li>Maintain and support core services: AD, DNS, DHCP, FTP, WDS, IIS, print and file servers</li><li>Perform system upgrades, diagnostics, and LAN/network troubleshooting</li><li>Execute daily and weekly backups and ensure data integrity</li><li>Install and troubleshoot Microsoft Office and other business applications</li><li>Manage printers, network printers, and wireless devices</li><li>Configure and troubleshoot routers/modems (ADSL/DSL)</li><li>Handle LAN cabling and network infrastructure troubleshooting</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>7&ndash;9 years of hands-on experience in IT support and infrastructure</li><li>Strong knowledge of Windows OS, Windows Server environments, and networking concepts</li><li>Experience with Active Directory and enterprise IT systems</li><li>Excellent troubleshooting and problem-solving skills</li><li>Strong communication and coordination abilities</li></ul>Pay: From BD500.000 per monthApplication Question(s):<ul><li>What is your nationality?</li><li>Are you currently residing in Bahrain?</li><li>How many years of relevant experience do you have?</li></ul>Work Location: In person

Senior IT Engineer

General Dynamics Information Technology

<div><div><div>Your Impact
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Job Description<div>
Customer Service Engineer
Position Summary 
The Customer Service Engineer (CSE) is a key personnel role responsible for delivering a high‑quality customer experience across the AWAKEN Enterprise. This role leads multi‑channel customer engagement, manages the AWAKEN user‑facing web portal and service catalog, oversees helpdesk ticket operations, and drives continuous improvement of customer support processes. The CSE serves as the primary bridge between end users, technical teams, and Government stakeholders&mdash;ensuring customer needs are accurately captured, translated, and addressed.
This role combines customer‑facing leadership, requirements analysis, process development, and hands‑on service delivery oversight to ensure AWAKEN meets AETC&rsquo;s standards for performance, responsiveness, and user experience.
The Customer Service Engineer ensures AWAKEN remains a customer‑focused, user‑friendly, and mission‑aligned enterprise network, directly supporting thousands of Airmen across AETC&rsquo;s training landscape. By leading customer interaction, service catalog management, and ticketing operations, the CSE provides the high‑touch support experience necessary for modernizing AETC&rsquo;s learning ecosystem.
Key Responsibilities
Customer Engagement &amp; Front‑Door Management<ul><li>
Lead AWAKEN&rsquo;s multi‑pronged customer engagement strategy, including web‑based outreach, phone support coordination, and proactive user interaction.</li><li>
Manage the AWAKEN web portal, ensuring accurate publishing of service offerings, support resources, system information, and helpdesk access paths.</li><li>
Maintain and update the customer‑facing service catalog (.mil URL), including standard offerings, pricing, support options, and ticket submission channels.</li><li>
Serve as the primary point for collecting user input, feedback, and requirements, ensuring customers understand available AWAKEN services and processes.</li></ul>
Helpdesk &amp; Ticketing Oversight<ul><li>
Oversee the AWAKEN helpdesk ticket lifecycle across Tier 1, Tier 2, and Tier 3 engineering support.</li><li>
Ensure tickets are triaged, assigned, tracked, and resolved in alignment with SLAs and customer urgency.</li><li>
Provide reporting and trend analysis on ticket volumes, recurring issues, and customer satisfaction.</li><li>
Support implementation of an enterprise‑grade ITIL‑aligned ticketing system (e.g., ServiceNow) and ensure users can easily submit electronic tickets.</li></ul>
Requirements Capture &amp; Customer Needs Analysis<ul><li>
Engage directly with users to understand operational needs and ensure those needs are accurately documented and sized for engineering teams.</li><li>
Collaborate with technical teams to validate requirements, identify the correct services, and ensure deliverables meet customer intent.</li><li>
Develop and distribute customer surveys to measure satisfaction, identify service improvements, and support PMR reporting.</li></ul>
Service Quality, Process Improvement &amp; Reporting<ul><li>
Implement and maintain customer‑facing SOPs, support documentation, and service workflows.</li><li>
Track and report performance metrics related to customer service availability, responsiveness, and ticket resolution efficiency.</li><li>
Work closely with Program Manager and Government Technical Leads to resolve escalations and improve service delivery.</li><li>
Identify recurring issues or systemic gaps and recommend process improvements across helpdesk, network operations, and engineering teams.</li></ul>
Coordination With Technical Teams &amp; Government Stakeholders<ul><li>
Act as the liaison between users and technical groups to ensure solutions meet mission and training requirements.</li><li>
Assist in preparing customer‑related inputs for PMRs, CCBs, deployment planning, and enterprise architecture discussions.</li><li>
Ensure Government personnel have access to customer support tools and relevant dashboards as required.</li></ul>
Location: San Antonio area; located within 25 miles of JBSA‑Randolph, TX 
Clearance: Ability to obtain and maintain a Secret clearance 
Customer: Air Education and Training Command (AETC), United States Air Force
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Information Technology, Communications, Business, or equivalent experience.</li><li>
5+ years supporting customer‑facing IT operations in enterprise, DoD, or federal environments.</li><li>
Experience with ITIL or ITSM frameworks and ticketing systems (ServiceNow preferred).</li><li>
Strong communication skills with ability to clearly engage and support users across varying technical backgrounds.</li><li>
Demonstrated experience in documenting requirements, improving support processes, and managing service portals.</li><li>
U.S. citizen with ability to obtain a Secret clearance and USAF CAC.</li></ul>
Preferred Qualifications<ul><li>
Experience supporting Air Force, AETC, or other DoD training or network environments.</li><li>
Experience developing service catalogs, workflows, and customer support knowledge bases.</li><li>
Familiarity with AWAKEN, enterprise Wi‑Fi, network operations, or cybersecurity environments.</li><li>
Certifications such as ITIL Foundation, HDI Support Center Manager, or similar.</li></ul><div>
GDIT IS YOUR PLACE 
At GDIT, the mission is our purpose, and our people are at the center of everything we do. 
<ul><li>Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>Support: An internal mobility team focused on helping you achieve your career goals</li><li>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>Flexibility: Full-flex work week to own your priorities at work and at home</li><li>Community: Award-winning culture of innovation and a military-friendly workplace</li></ul></div>
</div></div><div><div><div>Work Requirements</div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), or degree</li></ul></div><div></div><div>
Certification</div><div>
Travel Required<div>
10-25%</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div>
Salary and Benefit Information<div>
The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. 
View information about benefits and our total rewards program.</div>
About Our Work<div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</div></div></div>

Customer Service Engineer

QP DIGITALS

IT Support Engineer &mdash; Job DescriptionOverviewProvides technical support, troubleshooting, and maintenance for end-user systems, networks, and IT services to ensure uptime, productivity, and a positive user experience.Key Responsibilities<ul><li>Helpdesk Support: Triage, prioritize, and resolve tickets across hardware, OS, software, printers, and peripherals via phone, chat, email, and in-person.</li><li>Desktop &amp; Laptop Management: Deploy, configure, image, and maintain Windows/Mac/Linux endpoints; manage patches, updates, and antivirus.</li><li>User Account &amp; Access Management: Provision/deprovision accounts, manage Active Directory/Azure AD, MFA, group policies, and permissions.</li><li>Software Support: Install, configure, and troubleshoot business applications, email clients, VPNs, and collaboration tools (e.g., Microsoft 365, Google Workspace, Zoom).</li><li>Networking Basics: Troubleshoot LAN/Wi‑Fi connectivity, VPN, and basic routing/ DHCP/DNS issues; escalate complex network incidents.</li><li>Device &amp; Mobile Support: Support mobiles, tablets, printers, scanners, VOIP phones; manage MDM/EMM solutions.</li><li>Incident &amp; Problem Management: Perform root-cause analysis for recurring issues, follow incident response procedures, and document resolutions.</li><li>Asset &amp; Inventory Management: Track hardware/software assets, maintain CMDB, and coordinate equipment provisioning and returns.</li><li>Knowledgebase &amp; Documentation: Create/maintain runbooks, SOPs, FAQs, and user guides; contribute to self-service resources.</li><li>Onboarding &amp; Training: Support new-hire IT onboarding, equipment setup, and brief user training for tools and security practices.</li><li>Escalation &amp; Vendor Liaison: Escalate complex technical issues to senior engineers or vendors and coordinate third-party support.</li><li>Security &amp; Compliance: Apply security best practices (patch management, least privilege), support endpoint protection, and follow compliance policies.</li><li>Projects &amp; Deployments: Participate in IT projects&mdash;migrations, rollouts, upgrades&mdash;and test deployments.</li></ul>Required Qualifications<ul><li>Associate&rsquo;s/Bachelor&rsquo;s degree in IT, Computer Science, or equivalent experience.</li><li>2+ years in IT support, helpdesk, or desktop support roles.</li><li>Strong knowledge of Windows and macOS OS administration; familiarity with Linux desirable.</li><li>Experience with Active Directory/Azure AD, Microsoft 365/Google Workspace, VPNs, and basic networking (TCP/IP, DNS, DHCP).</li><li>Proficiency with ticketing systems (e.g., ServiceNow, Jira Service Desk) and remote support tools.</li><li>Good troubleshooting, communication, and customer-service skills.</li></ul>Preferred / Certifications<ul><li>CompTIA A+, Network+, Microsoft/Google certifications (e.g., MTA, MS-500, Google IT Support), ITIL Foundation, or equivalent.</li><li>Experience with MDM (Intune, Jamf), scripting (PowerShell, Bash), and automation tools.</li></ul>Competencies &amp; Skills<ul><li>Customer-focused: Clear, patient user communication and escalation judgement.</li><li>Troubleshooting: Systematic root-cause analysis and timely resolution.</li><li>Documentation: Maintain accurate records and knowledgebase entries.</li><li>Collaboration: Work with networking, security, and application teams.</li><li>Adaptability: Learn new tools and support hybrid/cloud environments.</li></ul>Job Types: Full-time, PermanentPay: QAR121.22 - QAR275.25 per hourWork Location: In person

IT Support Engineer

LN Technologies

The Senior Cloud &amp; Network Engineer is responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations. This role supports hardware, software, network environments, and assists with cloud services while ensuring compliance with security standards and documentation practices.Key Responsibilities1. Technical Support &amp; IT Operations<ul><li>Provide technical support for hardware, software, and network-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, and IT peripherals</li><li>Troubleshoot operating system and application issues (Windows, macOS, Office 365)</li><li>Respond to helpdesk requests and ensure timely issue resolution</li><li>Maintain system performance and availability</li></ul>2. Network Support &amp; Infrastructure<ul><li>Assist in maintaining network infrastructure including LAN/WAN connectivity</li><li>Troubleshoot network connectivity and performance issues</li><li>Support configuration of switches, routers, and wireless access points</li><li>Assist in monitoring network availability and reliability</li></ul>3. Application &amp; Database Support<ul><li>Deploy and support local web applications</li><li>Assist in maintaining database environments</li><li>Support application troubleshooting and basic configuration</li><li>Coordinate with development teams for application deployment</li></ul>4. Cloud Support (AWS &amp; Azure)<ul><li>Provide basic support for AWS and Azure services (EC2, S3, Azure VM, Azure SQL)</li><li>Assist with cloud resource monitoring and management</li><li>Support cloud-based application deployments</li><li>Maintain awareness of cloud concepts (IaaS, PaaS, SaaS)</li></ul>5. Security &amp; ISO 27001 Compliance<ul><li>Assist in ISO 27001 documentation and audit preparation</li><li>Follow secure IT practices and enforce security policies</li><li>Support patch management and system updates</li><li>Assist in implementing security controls and access management</li></ul>6. IT Asset &amp; Vendor Management<ul><li>Manage IT inventory and asset tracking</li><li>Coordinate with vendors for procurement and technical support</li><li>Maintain asset lifecycle documentation</li><li>Ensure proper allocation and maintenance of IT equipment</li></ul>7. Documentation &amp; User Training<ul><li>Maintain IT documentation and configuration records</li><li>Create user guides and knowledge base articles</li><li>Train staff on secure IT practices and IT usage policies</li><li>Document troubleshooting steps and procedures</li><li>8. Department Coordination &amp; Leadership</li><li>Coordinate IT activities across departments</li><li>Act as primary point of contact for internal IT support requests</li><li>Assist in planning IT requirements for departments</li><li>Provide guidance and support to junior IT staff (if applicable)</li><li>Ensure smooth communication between technical teams and business users</li></ul>Required Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>7+ years of experience in IT support or helpdesk environment</li><li>Basic knowledge of AWS/Azure and cloud computing concepts</li><li>Familiarity with Windows, macOS, Office 365, and networking fundamentals</li><li>Strong troubleshooting, communication, and documentation skills</li></ul>Preferred Qualifications<ul><li>Knowledge of ISO 27001 standards</li><li>Understanding of cloud cost estimation tools</li><li>Experience with system backups and patch management</li><li>Exposure to IT asset management tools and practices</li></ul>Key Performance Indicators (KPIs)<ul><li>Average response and resolution time for IT support requests</li><li>System and network uptime percentage</li><li>Accuracy of IT asset inventory and documentation</li><li>Successful completion of ISO 27001 audit support tasks</li><li>User satisfaction with IT support services</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthApplication Question(s):<ul><li>What is your current gross salary?</li><li>What is your expected gross salary?</li></ul><ul><li>How soon you can join us?</li></ul>Work Location: In person

Sr. Cloud and Network Engineer

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