it helpdesk specialist

Merzigo

<div>
 
 
 About Merzigo
 
 
 
 
 
 
 Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 
 
 
 
 
 Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 
 
 
 
 
 We are looking for an
 
 IT Helpdesk Specialist
 
 who will play a key role in ensuring the smooth operation of our IT infrastructure and end-user systems. The ideal candidate is a solution-oriented professional with a strong background in IT support, committed to driving operational excellence and efficiency through technology.
 
 
 
 
 
 
 Position:
 
 IT Helpdesk Specialist
 
 
 
 Location:
 
 Etiler, Istanbul
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 
 
 
 
 <ul>
 <li>
 Preferably graduated from related departments of universities (Management
 </li>
 <li>
 Information Systems, Computer Programming, etc.),
 </li>
 <li>
 At least 5 years of experience in Information Technology,
 </li>
 <li>
 Able to produce innovative and creative solutions,
 </li>
 <li>
 Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
 </li>
 <li>
 Capable of identifying opportunities to drive improvements and changes in operational control processes,
 </li>
 <li>
 Knowledgeable in managing Microsoft systems,
 </li>
 <li>
 Open to development and learning,
 </li>
 <li>
 Active driver&rsquo;s license and ability to drive.
 </li>
 <li>
 No travel restrictions to group company locations.
 </li>
 </ul>
 
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 
 <ul>
 <li>
 Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
 </li>
 <li>
 Experienced in computer fault diagnosis, maintenance, and repair,
 </li>
 <li>
 Experienced in providing client support to end-users working in a domain environment,
 </li>
 <li>
 Knowledgeable about Active Directory structure,
 </li>
 <li>
 Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
 </li>
 <li>
 Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
 </li>
 <li>
 Experienced in setting up and troubleshooting mobile devices,
 </li>
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 Preferably experienced in desktop and server operating systems,
 </li>
 <li>
 Meticulous and experienced in IT inventory management,
 </li>
 <li>
 Knowledgeable about ITSM (Help Desk) programs,
 </li>
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 Able to intervene in problems remotely and on-site when necessary outside working hours,
 </li>
 <li>
 Completed military service (for male candidates).
 </li>
 <li>
 Fluency in English, both written and spoken, is a plus
 </li>
 </ul>
 
 
 
 
 
 
 We welcome candidates who share this mission to join us.
 
 
 
</div>

IT Helpdesk Specialist

dopay

<div>Company Overview: 
dopay is redefining payroll solutions in Egypt and across emerging markets. We aim to empower cash-based workers by integrating them into the digital financial system. Our innovative platform, combined with a pre-paid Mastercard, enables employees to receive their salaries in a seamless and accessible manner.
Role Overview: 
As an IT Helpdesk Specialist at dopay, you will play a pivotal role in maintaining and enhancing the technology experience for our internal teams. You will be the first line of support for IT-related inquiries, ensuring that systems remain operational and that users have the support they need to perform their jobs efficiently.
Key Responsibilities:<ul>
<li>Provide timely technical support and assistance to employees via phone, email, and in-person.</li>
<li>Troubleshoot and resolve hardware and software issues, including network connectivity problems and system malfunctions.</li>
<li>Assist with IT onboarding processes for new employees, including the setup of workstations and necessary software.</li>
<li>Maintain records of service requests and track their statuses until resolution.</li>
<li>Collaborate with the IT team to improve existing processes and implement new technologies.</li>
<li>Ensure all IT-related inventory and assets are properly documented and managed.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li>
<li>1-3 years of experience in IT support or helpdesk roles.</li>
<li>Strong troubleshooting skills in hardware and software, particularly with Windows and macOS operating systems.</li>
<li>Familiarity with basic computer networking and configurations.</li>
<li>Excellent communication skills in both English and Arabic.</li>
<li>Ability to work independently and manage time effectively.</li>
<li>Customer-oriented mindset with a passion for helping others.</li>
<li>IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.</li>
</ul>Benefits
Why Join dopay?<ul>
<li>Growth Potential: Be part of the bank partner's team, and plot your career growth in banking and fintech. As dopay grows, so will your role and responsibilities.</li>
<li>Training and Development: You'll be provided you with the tools, training, and support you need to succeed and develop your career.</li>
<li>Fast-Paced, Mission-Driven Environment: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team at our bank partner that&rsquo;s committed to helping workers gain financial access through digital solutions.</li>
<li>Collaborative Culture: You&rsquo;ll work with a supportive and dynamic team that&rsquo;s passionate about our mission.</li></ul></div>

Proelio Technologies

IT Helpdesk Specialist Company: HoolimeLocation: Chandigarh (supporting multi-state operations in the U.S. remotely)Reports to: IT ManagerAbout HoolimeHoolime provides centralized technology and back-office operations support to home health and hospice providers across the U.S. Our clients deliver high-quality, compassionate care at home &mdash; supported by a strong technology and operations backbone that we help manage.Role OverviewWe are seeking a reliable and tech-savvy IT Helpdesk Specialist to provide remote technical support to both office-based and field-based employees. This role is critical to ensuring smooth day-to-day technology operations across our clients&rsquo; locations.You&rsquo;ll handle troubleshooting, setup, and support requests for both hardware and software issues &mdash; spanning laptops, printers, scanners, Wi-Fi, and cloud-based applications used in clinical and administrative workflows.Key Responsibilities&middot; Provide timely remote IT support to office teams (~15 users) across CT, VA, WV, and CA for issues involving:o Laptops, desktops, and peripherals (printers, scanners, Wi-Fi routers)o Software (Microsoft Office, Adobe, EMR platforms, RingCentral, CareStitch, etc.)&middot; Support field clinicians (~150 nurses and therapists) using iPads, iPhones, and Android devices for:o EMR access, password resets, and login troubleshootingo Transcription and communication app issueso Device setup and configuration (Wi-Fi, VPN, email, app installation)&middot; Manage and track support tickets via an IT ticketing system (e.g., Freshworks, Jira, or similar); ensure timely resolution and follow-up.&middot; Coordinate with vendors (e.g., Apple, RingCentral, EMR providers) when escalation is required.&middot; Maintain accurate inventory logs for laptops, iPads, and other devices.&middot; Oversee MDM (Mosyle) management &mdash; onboarding/offboarding, device cleaning, password resets, and configuration.&middot; Work within Apple Business Manager (ABM) for iPad provisioning and control.&middot; Administer Google Workspace accounts and assist with user setup, group management, and permissions.&middot; Support Google Cloud Platform (GCP) users and assist with data access, migrations, and security configurations.&middot; Create and update internal IT documentation and &ldquo;how-to&rdquo; guides.&middot; Assist with occasional on-site coordination for new office setups or upgrades.Qualifications&middot; 2&ndash;4 years of IT Helpdesk or technical support experience (healthcare experience preferred).&middot; Strong troubleshooting skills across Windows, iOS, and Android devices.&middot; Familiarity with commonly used business software (Outlook, Excel, Adobe, VPNs, etc.).&middot; Hands-on experience managing Google Workspace / Google Admin Console (email, Drive, Sheets, Docs, Groups, etc.).&middot; Exposure to Google Cloud Platform (GCP) and understanding of basic data management or migration tasks.&middot; Experience supporting cloud-based systems such as EMRs or CRMs.&middot; Experience with MDM tools (e.g., Mosyle, Jamf, Intune) and ABM for iPads.&middot; Excellent communication skills and patience when assisting non-technical users.&middot; Ability to work independently and manage multiple support requests efficiently.&middot; Prior experience supporting remote or field-based teams is strongly preferred.&middot; Must be comfortable working U.S. business hours.Why Join Hoolime&middot; Work with a mission-driven team supporting healthcare organizations that improve lives daily.&middot; Gain experience supporting multi-state U.S. operations remotely.&middot; Opportunity to shape scalable IT processes and grow with a fast-expanding company.&middot; Collaborative and growth-oriented work culture.Job Types: Full-time, PermanentPay: &#8377;40,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

IT Helpdesk Specialist-US

Toyotetsu

<div>POSITION: TTNA Information Technology Helpdesk Specialist (First Shift) either 7:00am-4:00pm or 8:00am-5:00pm
This position is responsible for imaging, deploying, and managing Toyotetsu&rsquo;s computing inventory as well as providing local and remote helpdesk support.
About Toyotetsu :
Toyotetsu is a global full-service manufacturer of essential car components, with capabilities in stamping, welding, and press quenching. Considered one of the best stampers in the world, we make an impact in part and process optimization and design for three major car companies in the United States.
Position Responsibilities include the following, other duties may be assigned:<ul><li>Managing and tracking computer and mobile device inventory</li><li>Imaging and deploying computer and mobile device inventory</li><li>Provide local and remote helpdesk support for hardware, software, and enterprise applications</li><li>Local IT project liaison for TTNA IT</li><li>Deploy and Manage hardware and software for collaboration environments</li><li>Administration of Microsoft 365 Applications</li><li>Print Server Administration</li><li>Maintains quality service by following organization standards</li><li>Maintains technical knowledge by attending educational workshops and reviewing publications</li><li>Contributes to team effort by accomplishing related results as needed</li></ul>
Qualifications / Requirements<ul><li>Associate in CS, CIS, MIS or equivalent in structured training</li><li>Computer hardware or software related certification a plus</li><li>Microsoft Operating Systems</li></ul></div>

Information Technology Specialist

Premier NX

<div>
 Position Summary:
 
 
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
 </li>
 <li>
 Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
 </li>
 <li>
 Troubleshoot VPN access, and remote desktop issues.
 </li>
 <li>
 Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
 </li>
 <li>
 Assist in maintaining and monitoring cloud environments such as AWS or Azure.
 </li>
 <li>
 Ensure system security through access controls, backups, and regular software updates.
 </li>
 <li>
 Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
 </li>
 <li>
 Document technical issues, resolutions, and standard operating procedures.
 </li>
 <li>
 Bachelors degree in computer science.
 </li>
 <li>
 2+ years of experience in IT support, helpdesk, or technical support role.
 </li>
 <li>
 Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
 </li>
 <li>
 Knowledge of cloud services such as AWS or Azure and VPN configuration.
 </li>
 <li>
 Understanding of network protocols, routers, switches, and firewalls (basic level).
 </li>
 <li>
 Strong problem-solving and communication skills.
 </li>
 <li>
 Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
 </li>
 <li>
 Any relevant Vendor Certification will be a plus.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Certifications:
 
 
 Relevant Certifications like below will be a plus:
 
 
 <ul>
 <li>
 Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
 </li>
 <li>
 Microsoft Certified: Azure Administrator Associate (AZ-104)
 
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Good English communication skills.
 </li>
 <li>
 Ability to work as a team player.
 </li>
 <li>
 Continuous learner with a growth mindset.
 
 
 
 </li>
 </ul>
 Location &amp; Reporting:
 
 
 Location: NASTP, Cantt Lahore.
 
 
 Reports To: IT Manager
 
 
 What we offer:
 
 
 <ul>
 <li>
 Market-competitive salary
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Learning &amp; development programs
 </li>
 <li>
 On-the-job training
 </li>
 <li>
 Medical Coverage (IPD)
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Old Age Benefits (EOBI)
 </li>
 <li>
 Employee engagement &amp; wellness initiatives
 
 </li>
 </ul>
</div>

IT Support Specialist

PremierBPO

<div></div><div><div><div><div><div><div>We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
</div><div><h2 class="jobSectionHeader">
Key Responsibilities</h2></div><div><ul>
<li>Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.</li>
<li>Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.</li>
<li>Troubleshoot VPN access, and remote desktop issues.</li>
<li>Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.</li>
<li>Assist in maintaining and monitoring cloud environments such as AWS or Azure.</li>
<li>Ensure system security through access controls, backups, and regular software updates.</li>
<li>Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.</li>
<li>Document technical issues, resolutions, and standard operating procedures.</li>
</ul></div><div><h2 class="jobSectionHeader">Qualifications</h2></div><div><ul>
<li>Bachelor's degree in computer science.</li>
<li>2+ years of experience in IT support, helpdesk, or technical support role.</li>
<li>Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.</li>
<li>Knowledge of cloud services such as AWS or Azure and VPN configuration.</li>
<li>Understanding of network protocols, routers, switches, and firewalls (basic level).</li>
<li>Strong problem-solving and communication skills.</li>
<li>Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).</li>
<li>Any relevant Vendor Certification will be a plus.</li>
</ul></div><div><h2 class="jobSectionHeader">Certifications</h2></div><div>
Relevant Certifications like below will be a plus:
<ul>
<li>Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
</ul></div><div><h2 class="jobSectionHeader">Soft Skills</h2></div><div><ul>
<li>Good English communication skills.</li>
<li>Ability to work as a team player.</li>
<li>Continuous learner with a growth mindset.</li>
</ul></div><div><h2 class="jobSectionHeader">Location &amp; Reporting</h2></div><div><ul>
<li>Location: Pakistan (On-Site)</li>
<li>Reports To: IT Manager</li>
</ul></div><div><h2 class="jobSectionHeader">What We Offer</h2></div><div><ul>
<li>Market-competitive salary</li>
<li>Career growth opportunities</li>
<li>Learning &amp; development programs</li>
<li>On-the-job training</li>
<li>Medical Coverage (IPD)</li>
<li>Life Insurance</li>
<li>Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)</li>
<li>Provident Fund</li>
<li>Employee Old Age Benefits (EOBI)</li>
<li>Employee engagement &amp; wellness initiatives</li>
</ul>
</div><div>Location: NASTP, Lahore</div></div></div></div></div></div><div></div>

CrossWorkers

<div>IT Specialist 
Title: IT Specialist 
Industry: IT Software 
Reporting Line: Senior IT Specialist 
Position Type: Full Time 
Level: Junior 
Location: Cairo Office, New Cairo
About the Job:
We are seeking a highly skilled and experienced IT Specialist a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.<h5 class="jobSectionHeader"> 
Job Description:</h5><ul><li>Provide IT support across helpdesk, infrastructure, and cloud solutions, preferably within a software development environment.</li></ul>
<ul><li>Troubleshoot and resolve hardware, software, and network-related issues in a timely and efficient manner.</li></ul>
<ul><li>Manage and maintain hardware systems, including servers, storage devices, and network equipment.</li></ul>
<ul><li>Configure and manage firewalls, preferably from vendors such as SonicWall or Fortinet.</li></ul>
<ul><li>Support and monitor network protocols, routing, and switching technologies.</li></ul>
<ul><li>Manage internet connectivity solutions including VPNs, LAN, and WAN.</li></ul>
- Ensure adherence to information security best practices and utilize security tools such -as endpoint protection.
<ul><li>Collaborate effectively with cross-functional teams and external vendors to ensure smooth IT operations.</li></ul>
<ul><li>Support and administer Microsoft Office 365 applications and environments.</li></ul>
<ul><li>Manage multiple technical tasks and prioritize workloads effectively.</li></ul> 
Skills and Competencies: 
<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
<ul><li>Experience: 2&ndash;3 years in IT (Helpdesk, infrastructure, and cloud solutions).</li></ul>
<ul><li>Strong knowledge of hardware, network systems, and operating systems (Windows, macOS, Linux).</li></ul>
<ul><li>Knowledge of cybersecurity fundamentals and information security practices.</li></ul>
<ul><li>Familiarity with firewall management, network routing, and switching.</li></ul>
<ul><li>Excellent troubleshooting and critical thinking abilities.</li></ul>
<ul><li>Effective communication skills in English (spoken and written).</li></ul>
<ul><li>Strong interpersonal and teamwork skills.</li></ul>
<ul><li>Keen attention to detail with strong organizational and time management abilities.</li></ul>
<ul><li>Service-oriented mindset and proactive problem-solving approach.</li></ul>
<h4 class="jobSectionHeader">Join Us and Thrive! Here's What We Offer:</h4><ul>
<li>Seamless Commute: Enjoy hassle-free transportation to and from work!</li>
<li>Work-Life Harmony: We believe in balancing your professional and personal life&mdash;because you deserve it!</li>
<li>Competitive Salary: We value your skills and offer an attractive package.</li>
<li>Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.</li>
<li>Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.</li>
<li>Empowered Environment: Experience a management style that&rsquo;s open and inclusive, rooted in Scandinavian values.</li>
<li>Grow With Us: Unlock your potential with opportunities for personal development and continuous learning!</li>
<li>Travel: Travel to connect with your client and build lasting relationships!</li>
</ul>
About CrossWorkers:
We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.
Since 2009, we have been delivering excellent services in offshoring software development.
Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.
We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.</div>

IT Specialist

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