it helpdesk specialist

The Bartolotta Restaurants

<div>Description:

The IT Support Specialist is responsible for providing effective technical support and maintaining the organization&rsquo;s IT infrastructure. The primary focus for this role is supporting a range of software and systems used in our fine dining restaurants and catering operations, including Microsoft Office 365, Microsoft Azure, and other specialized technologies. Commitment to prompt issue resolution and clear and consistent communication to staff is key to ensuring the seamless execution of high-end dining and catering events.
Requirements:

PRIMARY DUTIES AND RESPONSIBILITIES:<ul><li>
Provide timely, professional, and effective technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, system access, and network connectivity issues through in-person, phone, email, and remote support methods.</li><li>
Serve as the first point of contact for IT-related support requests, ensuring issues are documented, prioritized, escalated appropriately, and resolved within established service expectations.</li><li>
Support, maintain, and troubleshoot Microsoft Office 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and user account management functions.</li><li>
Install, configure, update, and maintain desktop and laptop computers, printers, mobile devices, peripherals, and other technology equipment used throughout the organization.</li><li>
Assist with setup, support, and troubleshooting of technology systems integral to operations, including event management software, catering systems, audiovisual equipment, and point-of-sale (POS) systems.</li><li>
Perform routine system maintenance, software installations, updates, patches, and equipment replacements to ensure optimal performance and security compliance.</li><li>
Configure user accounts, permissions, passwords, and access rights in accordance with company policies and security standards.</li><li>
Support network functionality by assisting with troubleshooting connectivity issues involving Wi-Fi, VPN access, printers, and other network-connected devices.</li><li>
Maintain accurate records of support requests, resolutions, asset inventory, software licensing, and system configurations within designated tracking systems.</li><li>
Monitor and maintain IT inventory levels, ensuring equipment is properly tracked, deployed, recovered, and replaced as necessary.</li><li>
Create and maintain user guides, technical documentation, and standard troubleshooting procedures to support operational consistency and end-user self-service resources.</li><li>
Provide basic technical training and guidance to employees on company-supported hardware, software, cybersecurity awareness, and best practices.</li><li>
Coordinate with external vendors and service providers for equipment repairs, software support, warranty claims, and technology-related services as needed.</li><li>
Assist with onboarding and offboarding processes by preparing equipment, provisioning accounts, and ensuring timely access setup or removal.</li><li>
Maintain confidentiality and security of company systems, user information, and data in accordance with organizational policies and IT best practices.</li><li>
Stay informed on emerging technologies, cybersecurity risks, and industry best practices to support continuous improvement of IT operations and user support services.</li><li>
Support special projects, system upgrades, event-related technology needs, and other operational initiatives as assigned.</li><li>
Perform all other duties as assigned.</li></ul>
QUALIFICATION REQUIREMENTS:<ul><li>
Working knowledge of computer hardware, operating systems, networking, and cybersecurity best practices.</li><li>
Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively.</li><li>
Self-directed, dependable, and able to work independently with minimal supervision.</li><li>
Strong interpersonal and customer service skills with the ability to build positive working relationships across all levels of the organization.</li><li>
Clear and professional verbal and written communication skills, including the ability to explain technical information to non-technical users.</li><li>
Ability to work effectively in a fast-paced, service-oriented environment while maintaining professionalism and attention to detail.</li><li>
Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve technical issues efficiently.</li><li>
Ability to identify issues proactively and recommend practical solutions or process improvements.</li><li>
Collaborative team player with the ability to contribute effectively both independently and within a team environment.</li><li>
High level of accuracy and attention to detail when maintaining systems, inventory, and documentation.</li><li>
Ability to maintain confidentiality and handle sensitive information with discretion.</li><li>
Adaptable and willing to learn new technologies, systems, and operational processes.</li><li>
Familiarity with Microsoft Office 365 and basic user account administration preferred.</li><li>
Experience supporting POS systems, event technology, or hospitality-related systems is a plus.</li><li>
Flexibility to support occasional evenings, weekends, or event-related operational needs as required.</li></ul>
EDUCATION and/or EXPERIENCE REQUIREMENTS:<ul><li>
Associate's degree in technology or related field OR relevant and equivalent experience.</li><li>
Three to five years&rsquo; experience in similar roles.</li><li>
Proven experience in IT support, preferably in high-end dining and event catering.</li><li>
Experience with Microsoft Office365 and Azure.</li><li>
Experience in troubleshooting and usage of specialized event management software and point-of-sale systems, preferred.</li><li>
Must have a reliable car and valid insurance. Travel between multiple Units regularly and on demand should be expected.</li></ul>
PHYSICAL REQUIREMENTS:<ul><li>
Ability to sit, stand, walk, bend, kneel, and reach for extended periods throughout the workday.</li><li>
Ability to frequently use hands and fingers to operate computers, keyboards, and other technical equipment.</li><li>
Ability to lift, carry, move, and set up equipment weighing up to 50 pounds.</li><li>
Ability to work under desks, in server or storage areas, and around cabling or network equipment.</li><li>
Ability to travel between company locations or event sites as needed to provide technical support.</li><li>
Visual ability to read screens, technical documents, and equipment labels, including close vision and the ability to distinguish colors related to wiring or system indicators.</li><li>
Ability to hear and communicate effectively in person, over the phone, and through virtual platforms.</li><li>
Ability to respond to urgent technical issues in a fast-paced operational environment, including occasional evening, weekend, or event support as needed.</li></ul>
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.</div>

IT Helpdesk Specialist

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
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IT Helpdesk Specialist - Alex Office

SYNERGY FLAVORS

<div><h1 class="jobSectionHeader">Company Overview</h1>
Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry&mdash;we&rsquo;re a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods.
We believe great flavor starts with great people. That&rsquo;s why we&rsquo;re committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences.<h1 class="jobSectionHeader">
Your Role in Synergy's Success</h1>
The IT Support Specialist serves as the primary onsite technical resource for the Hamilton, Ohio facility, supporting office staff, production teams, and OT-adjacent systems. This role provides Tier I&ndash;II support across hardware, software, networking, and cloud services while contributing to enterprise technology initiatives. The position requires strong customer service skills, technical troubleshooting capabilities, and the ability to collaborate with systems infrastructure, engineering, and global IT teams. The ideal candidate is hands-on, adaptable, and eager to grow into higher level system or OT support responsibilities.<h1 class="jobSectionHeader">
How You Will Contribute</h1>
Roles and Responsibilities<ul><li>
Serve as the primary point of contact for IT support requests submitted via phone, email, or ticketing system</li><li>
Diagnose and resolve hardware, software, and network issues in a timely and professional manner</li><li>
Configure, maintain, and troubleshoot workstations, laptops, printers, and peripheral devices</li><li>
Administer user accounts, permissions, and system access via Active Directory and Microsoft 365</li><li>
Coordinate IT onboarding for new employees, ensuring all equipment and access is in place from day one</li><li>
Maintain system security through regular patching, updates, and adherence to IT policies</li><li>
Document resolutions and contribute to the IT knowledge base to support ongoing team efficiency</li><li>
Collaborate with IT colleagues on infrastructure projects and continuous improvement initiatives</li><li>
Escalate complex issues appropriately and manage follow-through to full resolution</li></ul>
Essential Requirements<ul><li>
Minimum of 1&ndash;3 years of experience in an IT support or helpdesk capacity</li><li>
Proven troubleshooting ability across Windows-based environments</li><li>
Working knowledge of Microsoft 365, including Outlook, Teams, and SharePoint</li><li>
Experience administering user accounts in Active Directory</li><li>
Strong verbal and written communication skills, with the ability to convey technical information clearly to non-technical users</li><li>
Ability to independently prioritise and manage a varied workload with minimal supervision</li></ul>
Preferred Requirements<ul><li>
Prior experience supporting users within a manufacturing or production environment</li><li>
Foundational knowledge of networking principles, including TCP/IP, DNS, and DHCP</li><li>
Relevant professional certification such as CompTIA A+ or Network+</li><li>
Familiarity with ITSM or ticketing platforms such as ServiceNow or Zendesk</li></ul>
Education
An Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline is preferred. Equivalent professional experience will be given equal consideration. We evaluate candidates on the strength of their skills and demonstrated experience.
Work Environment &amp; Travel
This role is primarily based at our Hamilton, OH facility, with hybrid flexibility available. Occasional travel to our Wauconda, IL and Chicago, IL sites may be required. The position operates within a fast-paced, collaborative environment alongside colleagues across operations, quality, and commercial functions.
Salary Range: $74,500-100,500
The compensation offered will be commensurate with the candidate&rsquo;s skills, experience, education, and other relevant factors. This position will remain open until filled.
For further information on our benefits, please visit our careers page.<h1 class="jobSectionHeader">
Our Commitment to our People</h1>
We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams.
We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets.
Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment.</div>

IT Support Specialist - Hamilton, OH

Diaconia, LLC.

<div>Description: ** This position is posted for future opportunities and is not an active opening at this time. ** 
Job Description:
We provide system development and full spectrum IT support services U.S. Federal client in DC Metro Area. The project needs a
Helpdesk Specialist to provide user support to internal and external users of the OFM Information System. Work in a team environment to support a software system. Support users, initial triage of trouble tickets, and assist with software testing.
Responsibilities:
The Helpdesk Specialist will provide Tier-1 user support Monday - Friday 8:30 - 5:00, via email and occasional Teams calls. Create/modify user accounts, respond to all Helpdesk emails for support. Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting. Work with the technical staff to conduct release and user acceptance testing (UAT).
Job Responsibilities:<ul><li>Work independently to provide Tier-1 user support Monday - Friday, 8:30 - 5:00</li><li>Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of users, executives, managers, and subject matter experts</li><li>Create/modify user accounts, respond to all Helpdesk emails for support.</li><li>Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting.</li><li>Participate in Release Smoke testing, and release testing in the user acceptance testing (UAT) environment</li><li>Write technical and user guide documentation</li></ul>
Disclaimer &quot;The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization. Requirements:

Minimum Requirements:<ul><li>At least 2-3 years of experience in a Help Desk environment. This can include a Call Center</li><li>Excellent oral communication and writing skills</li><li>Solid knowledge of Microsoft Office Suite, especially Outlook</li><li>Has experience administering user accounts, passwords, and emails; and reviewing and maintaining security policies in accordance with Government and industry guidelines and best practices</li><li>Experience triaging issues reported by users in emails or in trouble tickets</li></ul>
Preferred Skills:<ul><li>ServiceNow reporting</li><li>Software Testing</li></ul>
Clearance requirements:
Candidates must be able to obtain and maintain a Top-Secret DoD security clearance. An active clearance is preferred; however, an Interim clearance is acceptable for starting the position.
Work Schedule:
This position requires a hybrid work schedule, currently with two days per week onsite. Onsite requirements are subject to change at the discretion of our U.S. Government client.</div>

Helpdesk Specialist

Etrala Digital Solutions LLC

Job Title: IT Support Specialist / Technical Support Engineer / Helpdesk Support (L1&ndash;L2)We are seeking a reliable and tech-savvy IT Support Specialist to join our growing technical team in Kuwait City. This role is ideal for someone who enjoys solving technical issues, supporting end-users, and ensuring smooth IT operations across systems, devices, and business applications.This is a great opportunity to build a strong career in IT support within a professional and fast-growing digital solutions environment.Why This Role is Attractive<ul><li>Hands-on experience with real IT systems and business users</li><li>Exposure to hardware, software, networks, and cloud tools</li><li>Career growth into System Administrator or Network Engineer roles</li><li>Stable full-time position with long-term development opportunities</li></ul>Key Responsibilities<ul><li>Provide first-line technical support to users (hardware, software, and network issues)</li><li>Troubleshoot and resolve IT incidents via phone, email, and ticketing systems</li><li>Install, configure, and maintain desktops, laptops, and peripherals</li><li>Support Windows OS, Office applications, and business tools</li><li>Assist with user account setup, permissions, and password management</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate documentation of issues and resolutions</li><li>Ensure IT systems run smoothly with minimal downtime</li></ul>Requirements<ul><li>Experience in IT support, helpdesk, or technical support role</li><li>Basic knowledge of Windows OS, Microsoft Office, and networking concepts</li><li>Understanding of hardware troubleshooting and system maintenance</li><li>Strong problem-solving and communication skills</li><li>Ability to work under pressure and manage multiple requests</li><li>IT certification (CompTIA A+, Network+, or similar) is an advantage</li></ul>About the CompanyEtrala Digital Solutions LLC is a professional technology and business services company focused on delivering reliable IT support, digital solutions, and system management services. We help organizations maintain efficient and secure IT environments through practical technical expertise and responsive support.We are committed to building a strong team of IT professionals who value quality service, continuous learning, and career development.Why Work With Us<ul><li>Clear career growth path in IT and systems administration</li><li>Exposure to real business IT environments</li><li>Supportive and structured work environment</li><li>Opportunity to learn modern IT tools and systems</li><li>Stable long-term employment in Kuwait</li></ul>Apply NowIf you are passionate about technology and enjoy solving IT problems, apply today and start your career with a growing digital solutions company in Kuwait City.Job Type: Full-timePay: KD700.000 - KD1,900.000 per monthWork Location: In person

IT Support Specialist

Intelev SSR Solutions

Job Title: IT Support SpecialistAbout the RoleIntelev SSR Solutions is looking for a skilled and motivated IT Support Specialist to join our growing technical support team in Muscat. If you enjoy solving technical problems, helping users, and working with modern IT systems, this role offers a great opportunity to build your career in a stable and supportive environment.We value practical skills, a problem-solving mindset, and a customer-first attitude. Whether you're experienced in IT support or looking to grow into a more advanced technical role, we encourage you to apply.What You&rsquo;ll Do<ul><li>Provide first-line and second-line technical support to internal users and clients</li><li>Troubleshoot hardware, software, and network issues</li><li>Install, configure, and maintain desktops, laptops, printers, and peripherals</li><li>Manage user accounts, permissions, and system access</li><li>Respond to helpdesk tickets via email, chat, and ticketing system</li><li>Support Windows OS, basic networking, and common business applications</li><li>Escalate complex issues to senior IT staff when required</li><li>Maintain accurate documentation of issues and resolutions</li></ul>What We&rsquo;re Looking For<ul><li>Experience in IT support, helpdesk, or technical support roles (entry to mid-level accepted)</li><li>Basic knowledge of Windows operating systems and networking</li><li>Familiarity with troubleshooting hardware/software issues</li><li>Good communication and problem-solving skills</li><li>Ability to work in a fast-paced support environment</li><li>Customer-focused attitude and patience in handling technical issues</li></ul>Work Schedule<ul><li>Full-time position</li><li>Standard office hours (Sunday&ndash;Thursday)</li><li>Based on-site in Muscat office</li></ul>Why Join Intelev SSR Solutions?At Intelev SSR Solutions, we believe in developing talent and providing real career growth opportunities in the IT and services industry. You&rsquo;ll be part of a supportive team where your technical skills are valued and improved over time.We offer:<ul><li>Career development and hands-on technical training</li><li>Supportive team environment</li><li>Opportunity to work with diverse IT systems and clients</li><li>Stable full-time employment in Muscat</li></ul>How to ApplyIf you are ready to build your IT career with a growing company, apply now with your updated CV. Shortlisted candidates will be contacted for interviews.Pay: RO700.000 - RO1,200.000 per monthWork Location: In person

Crossworkers-Egypt

<div>
 
 Title:
 
 IT Specialist
 
 
 
 Industry:
 
 IT Software
 
 
 
 Reporting Line:
 
 Senior IT Specialist
 
 
 
 Position Type
 
 : Full Time
 
 
 
 Level:
 
 Junior
 
 
 
 Location:
 
 Cairo Office, New Cairo
 
 
 
 About the Job:
 
 
 
 We are seeking a highly skilled and experienced
 
 IT Specialist
 
 a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.
 
 
 
 
 Job Description:
 
 
 
 
 <ul>
 <li>
 Provide IT support across helpdesk, infrastructure, and cloud solutions, preferably within a software development environment.
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and network-related issues in a timely and efficient manner.
 </li>
 <li>
 Manage and maintain hardware systems, including servers, storage devices, and network equipment.
 </li>
 <li>
 Configure and manage firewalls, preferably from vendors such as SonicWall or Fortinet.
 </li>
 <li>
 Support and monitor network protocols, routing, and switching technologies.
 </li>
 <li>
 Manage internet connectivity solutions including VPNs, LAN, and WAN.
 </li>
 <li>
 Ensure adherence to information security best practices and utilize security tools such -as endpoint protection.
 </li>
 <li>
 Collaborate effectively with cross-functional teams and external vendors to ensure smooth IT operations.
 </li>
 <li>
 Support and administer Microsoft Office 365 applications and environments.
 </li>
 <li>
 Manage multiple technical tasks and prioritize workloads effectively.
 
 
 </li>
 </ul>
 
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Experience: 2&ndash;3 years in IT (Helpdesk, infrastructure, and cloud solutions).
 </li>
 <li>
 Strong knowledge of hardware, network systems, and operating systems (Windows, macOS, Linux).
 </li>
 <li>
 Knowledge of cybersecurity fundamentals and information security practices.
 </li>
 <li>
 Familiarity with firewall management, network routing, and switching.
 </li>
 <li>
 Excellent troubleshooting and critical thinking abilities.
 </li>
 <li>
 Effective communication skills in English (spoken and written).
 </li>
 <li>
 Strong interpersonal and teamwork skills.
 </li>
 <li>
 Keen attention to detail with strong organizational and time management abilities.
 </li>
 <li>
 Service-oriented mindset and proactive problem-solving approach.
 
 
 </li>
 </ul>
 
 
 Join Us and Thrive! Here's What We Offer:
 
 
 
 
 <ul>
 <li>
 Work-Life Harmony: We believe in balancing your professional and personal life&mdash;because you deserve it!
 </li>
 <li>
 Competitive Salary: We value your skills and offer an attractive package.
 </li>
 <li>
 Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.
 </li>
 <li>
 Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.
 </li>
 <li>
 Empowered Environment: Experience a management style that&rsquo;s open and inclusive, rooted in Scandinavian values.
 </li>
 <li>
 Grow With Us: Unlock your potential with opportunities for personal development and continuous learning!
 
 
 </li>
 </ul>
 
 About CrossWorkers:
 
 
 
 We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.
 
 
 Since 2009, we have been delivering excellent services in offshoring software development.
 
 
 Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.
 
 
 We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.
</div>

IT Specialist

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