it helpdesk support

Buck Institute

<div><h2 class="jobSectionHeader"><b>About the Buck Institute</b><br>
<b>At the Buck Institute, our work has the potential to transform healthcare by addressing aging, the leading risk factor for many serious diseases. We bring together talented and mission-driven scientists across disciplines to better understand the mechanisms of aging and develop approaches that help people live better, longer lives. Globally recognized as a pioneer in the field of aging research, the Buck is committed to advancing discoveries that may impact conditions such as Alzheimer&rsquo;s, Parkinson&rsquo;s, cancer, macular degeneration, heart disease, and diabetes.</b><br>
<br>
<b>Position Summary</b><br>
<b>The Buck Institute is seeking a talented and motivated </b><b>Helpdesk Technician</b><b> to join our Information Technology team. This role provides technical assistance and responsive, customer-focused support to the Institute&rsquo;s scientists and staff across a variety of computer systems, devices, software platforms, and meeting technologies. The ideal candidate will bring a strong foundation in macOS, Windows, and user devices, along with excellent communication skills, sound judgment, and a positive, can-do approach to service.</b><br>
<br>
<b>This position reports to the Help Desk Manager and works closely with other IT team members to resolve helpdesk tickets and support departmental projects.</b><br>
<br>
<b>This is a </b><b>100% in-person position based in Novato, California.</b><b> Candidates must be authorized to work in the United States. Occasionally, weekend and/or after-hours support is required.</b><br>
<br>
<b>Key Responsibilities</b><br>
<b><i>Technical Support</i></b></h2><ul><li><h2 class="jobSectionHeader"><b>
Hardware Setup &amp; Troubleshooting</b><b>: Set up, deploy, and maintain laptops, desktops, monitors, mice, keyboards, slide advancers, printers, and other peripherals.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Audio/Visual Support</b><b>: Provide audio/visual support for meetings, including Zoom Rooms, Zoom meetings, Microsoft Teams meetings, and related equipment.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Operating Systems &amp; Software</b><b>:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Troubleshoot technical issues on Windows and macOS systems.</b><b>Support common software packages such as Adobe Creative Cloud and Microsoft Office.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Provide basic support for specialized software (e.g., finance or scientific).</b></h2></li></ul></li></ul><h2 class="jobSectionHeader"><b><i>
Administrative &amp; Operational Support</i></b></h2><ul><li><h2 class="jobSectionHeader"><b>
Procurement &amp; Quoting</b><b>: Source hardware, obtain vendor quotes, and assist with discontinuations or specialized hardware requests.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ticketing Systems</b><b>: Use helpdesk ticketing software to manage, track, and resolve service requests.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Resource Coordination</b><b>: Coordinate digital resources such as shared folders, slide decks, software keys, and related documentation.</b></h2></li></ul><h2 class="jobSectionHeader"><b><i>
Customer Service and Communication</i></b></h2><ul><li><h2 class="jobSectionHeader"><b>
Clear &amp; Polite Communication</b><b>: Craft professional and helpful emails to stakeholders, from administrative and scientific staff to executive leadership.</b></h2></li><li><h2 class="jobSectionHeader"><b>
In-Person Support</b><b>: Deliver &quot;desk-side&quot; support and office visits for urgent technical issues and answer technical questions over the phone.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Reliability &amp; Professionalism</b><b>: Be present on-site during high-priority events to ensure technical success.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Mentorship</b><b>:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Teach users basic computer skills &amp; explain technical information in a friendly, approachable manner.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Create documentation for both technical and non-technical audiences.</b></h2></li></ul></li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li><h2 class="jobSectionHeader"><b>
BSc/BA/BS in IT, Computer Science, another technical field, or relevant experience.</b></h2></li><li><h2 class="jobSectionHeader"><b>
1+ year of helpdesk experience, or relevant service-oriented experience.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ability to diagnose and resolve basic technical issues.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ability to interview users about technical problems, identify key information, research solutions, and apply appropriate fixes.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Excellent oral and written communication skills in English.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Experience with Active Directory</b></h2></li><li><h2 class="jobSectionHeader"><b>
Experience with Microsoft 365</b></h2></li><li><h2 class="jobSectionHeader"><b>
Experience with Google Workspace</b></h2></li><li><h2 class="jobSectionHeader"><b>
CompTIA A+ certified or other IT certification</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Salary range $54,000 - $74,000, commensurate with experience and skills</b></h2></li><li><h2 class="jobSectionHeader"><b>
Comprehensive benefits including medical/dental/vision, PTO and paid parental leave, 401(k) with 5% employer match, and student debt repayment option.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
To Apply</b><br>
<b>Please submit your resume summarizing your relevant experience.</b><br>
<b>If you live outside the San Francisco Bay Area, please include a cover letter confirming your willingness to relocate. Applications without one will be rejected.</b><br>
</h2><p>
</p><p>tOMlcVClwq</p></div>

Helpdesk Technician

Spectrum Solution W.L L

<p><b>Job Title: IT Support Specialist</b></p><p><b>Location:</b> Doha Onsite<br/><b>Job Type:</b> Full-time</p><p><b>Job Summary:</b><br/>We are seeking a reliable and proactive IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance, maintaining IT systems, and ensuring smooth day-to-day IT operations across the organization.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-level technical support to end users for hardware, software, and network-related issues</li><li>Install, configure, and maintain computers, printers, and other IT equipment</li><li>Troubleshoot system and network problems, diagnosing and resolving faults efficiently</li><li>Manage user accounts, permissions, and access rights</li><li>Monitor system performance and ensure security protocols are implemented and maintained</li><li>Assist in the setup, configuration, and maintenance of IT infrastructure</li><li>Maintain accurate records of issues, resolutions, and IT assets</li><li>Support email systems, including Microsoft Office 365</li><li>Coordinate with external vendors and service providers when required</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in an IT support or helpdesk role</li><li>Strong knowledge of Windows operating systems and networking concepts</li><li>Familiarity with Microsoft Office 365 and common business applications</li><li>Good troubleshooting, analytical, and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>IT certifications (e.g., CompTIA A+, Network+) are an advantage</li><li>Experience with ticketing systems and remote support tools.</li></ul><p>Job Type: Permanent</p><p>Work Location: In person</p>

IT Support Specialist

Sentinel Business Centres

<p>IT Support Specialist</p><p>Business Centre experience is a plus.</p><p><b>Job Brief</b></p><p>We are looking for a proactive and detail-oriented <b>IT Specialist Assistant</b> to join our IT team and provide day-to-day technical support to employees and clients. In this role, you&rsquo;ll help troubleshoot hardware and software issues, manage user accounts, maintain systems, and contribute to IT initiatives that improve overall operational efficiency.</p><p>This position is ideal for someone who enjoys solving problems, working with people, friendly and ensuring that technology works reliably for all users.</p><p><b>Main Responsibilities</b></p><p>Your main responsibilities will include:</p><ul><li>Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively</li><li>Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions</li><li>Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security</li><li>Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices</li><li>Managing user accounts and access permissions, ensuring data security and compliance with company policies</li><li>Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions</li><li>Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency</li><li>Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed</li><li>Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations</li><li>Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge</li></ul><p><b>Key Requirements</b></p><ul><li>You possess a Degree in Computer Science, Engineering, or a related field</li><li>You have prior experience in helpdesk or technical support</li><li>Proficiency with <b>Windows, macOS, and Linux environments</b></li><li>Experience with <b>remote desktop tools</b> (e.g., TeamViewer, AnyDesk, Remote Desktop) and <b>ticketing systems</b> (e.g., Zendesk, Freshservice, ServiceNow)</li><li>Familiarity with networking basics (IP addressing, VPNs, firewalls) and common business software (e.g., Microsoft 365, Google Workspace)</li><li>You possess strong <b>problem-solving and troubleshooting skills</b> with an eye for detail</li><li>You have excellent interpersonal and <b>communication skills</b>, with the ability to explain technical issues in plain language</li><li>You have a customer-focused attitude and willingness to support team members across departments</li><li>Ability to prioritize, manage multiple issues, and work independently or as part of a team</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Work Location: In person</p>

IT Specialist Assistant

Delcom Group LP

<p><i><b>TEMP-to-HIRE VIA STAFFING AGENCY WITH INTENT TO TRANSITION AS A DIRECT COMPANY EMPLOYEE</b></i></p><p><b>1.0 PURPOSE</b></p><p>The IT Support Specialist will provide first-line technical support to external business customers. In this role, you will be responsible for diagnosing and troubleshooting IT issues, providing resolutions when possible, and escalating more complex problems to higher-tier support teams. The ideal candidate is a strong communicator, detail-orientated, and thrives in a fast-paced environment where problem-solving and customer service are key.</p><p><b>2.0</b> <b>JOB DUTIES</b></p><p>&middot; Serve as the first point of contact for IT support via phone, email, chat, or ticketing system.</p><p>&middot; Follow established procedures for accurately documenting, tracking, and resolving tickets in the company ticketing system.</p><p>&middot; Identify patterns in recurring issues and escalate them as needed.</p><p>&middot; Provide a high level of customer service and professionalism while handling support requests.</p><p>&middot; Diagnose and resolve basic hardware, software, and network issues for business customers.</p><p>&middot; Assist with basic troubleshooting of operating systems (Windows, macOS), business applications, and cloud services (Microsoft 365, Google Workspace, etc.).</p><p>&middot; Support end-users with login issues, password resets, email configuration, and basic cybersecurity best practices.</p><p>&middot; Collaborate with Tier 2 and Tier 3 support teams to ensure timely resolution of complex technical issues.</p><p>&middot; Maintain clear and professional communication with customers regarding issue status and resolution timelines.</p><p>&middot; Provide guidance on the use of company-supported software and systems.</p><p>&middot; Educate customers on IT best practices and self-help resources.</p><p><b>3.0 ACCOUNTABILITY</b></p><p>&middot; The IT Support Specialist is accountable to the Systems Support Engineer.</p><p><b>4.0 SKILLS AND ABILITIES</b></p><p>&middot; Strong problem-solving skills and attention to detail.</p><p>&middot; Excellent verbal and written communication skills.</p><p>&middot; Ability to handle multiple tasks efficiently in a fast-paced environment.</p><p>&middot; Team player with a customer-first mindset.</p><p>&middot; Strong organizational skills.</p><p>&middot; Proficiency in troubleshooting Windows/macOS operating systems, Microsoft 365, and standard business applications.</p><p>&middot; Understanding of cybersecurity best practices, including phishing awareness and basic endpoint security.</p><p>&middot; Familiarity with Active Directory, remote desktop tools, and basic network troubleshooting is a plus.</p><p><b>5.0 QUALIFICATIONS</b></p><p>&middot; Experience in an IT support, helpdesk, or technical customer service role.</p><p>&middot; High School Diploma or equivalent (Associate&rsquo;s or Bachelor's degree in IT-related field is a plus.).</p><p>&middot; Relevant industry certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation preferred, but not required.</p><p>Job Types: Full-time, Temp-to-hire</p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>Background checks are a must.  Will you consent to a screening?</li><li>Candidate will hire on via a staffing agency with the intent to become a direct company employee.  Are you alright with this?</li></ul><p>Ability to Commute:</p><ul><li>Lewisville, TX 75056 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Lewisville, TX 75056: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

IT Support Specialist - Tier I

Virginia Community College System

<div><div><div>Posting Summary
</div><p></p><div><div><div><div><b>Working Title</b></div> <div>User Support Technician</div>
</div><br>
<div><div><b>Role Title</b></div> <div>Information Technology Specialist I</div>
</div><br>
<div><div><b>Role Code</b></div> <div>39111-SW</div>
</div><br>
<div><div><b>FLSA</b></div> <div>Nonexempt</div>
</div><br>
<div><div><b>Pay Band</b></div>
</div><br>
<div></div><div><div><b>Position Number</b></div> <div>282W0068</div>
</div><br>
<div><div><b>Agency</b></div> <div>Piedmont Virginia Community College</div>
</div><br>
<div><div><b>Division</b></div> <div>Piedmont Virginia Community College (Div)</div>
</div><br>
<div><div><b>Work Location</b></div> <div>Albemarle - 003</div>
</div><br>
<div><div><b>Hiring Range</b></div> <div>$21.25 per hour</div>
</div><br>
<div><div><b>Emergency/Essential Personnel</b></div> <div>No</div>
</div><br>
<div><div><b>EEO Category</b></div> <div>3-Technicians</div>
</div><br>
<div><div><b>Full Time or Part Time</b></div> <div>Part Time</div>
</div><br>
<div><div><b>Does this position have telework options? -Telework options are subject to change based on business needs-</b></div>
</div><br>
<div></div><div><div><b>Does this position have a bilingual or multilingual skill requirement or preference?</b></div>
</div><br>
<div></div><div><div><b>Work Schedule</b></div>
<div>Typical schedule is Monday through Friday and occasional Saturdays on rotation with flexibility. This is a part-time position providing in-person support services on-site in Charlottesville, Virginia. Remote work is not available for this role.<br>
</div>
</div><br>
<div><div><b>Sensitive Position</b></div> <div>No</div>
</div><br>
<div><div><b>Job Description</b></div><br>
<p></p><div><div><br>
Piedmont Virginia Community College (PVCC) is a nonresidential two-year institution of higher education that serves Central Virginia &ndash; principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa and Nelson. Our scenic campus is located in Albemarle County, Virginia. We are one of 23 community colleges in Virginia that comprise the Virginia Community College System (VCCS).</div><div></div><div><br>
<br>
<b>Position Description &ndash; User Support Technician</b><br>
</div><div>Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: <b>pvcc.edu</b><br>
</div><div>PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.<br>
</div><div><b>Position Title: </b>User Support Technician<br>
</div><div><b>Department: </b>Technology Services<br>
</div><div><b>Employment type: </b>Part &ndash; Time wage, non-benefitted, 29 hours per week or less<br>
<br>
<b>Position Purpose:</b> Provides first level (Tier I) helpdesk support to college faculty, staff and students who contact the Technology Services helpdesk. Responsible for maintaining the College&rsquo;s computers and associated peripheral equipment including preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, and other classroom electronics.<br>
</div><div><b>Duties and Responsibilities:</b><br>
</div><ul><li>Serve as the first point of contact for technical support via phone, email, chat, ticketing system, and in-person.</li>
<li>Troubleshoot and resolve hardware, software, network, and account access issues remotely or onsite.</li>
<li>Escalate complex issues to appropriate support teams, ensuring clear documentation and communication.</li>
<li>Maintain accurate records of support requests, resolutions, and asset tracking in the ticketing system.</li>
<li>Install, configure, and maintain computers, software, and peripheral devices across administrative and instructional areas.</li>
<li>Provide support for audio-visual equipment in classrooms and meeting spaces, including setup, maintenance, and troubleshooting.</li>
<li>Support internal and external events across multiple campus locations, including occasional off-hours.</li>
<li>Assist with onboarding and offboarding processes by preparing and recovering technology assets.</li>
<li>Participate in lifecycle management of technology, including procurement, surplus, and disposition.</li>
<li>Create and maintain user documentation, knowledge base articles, and training materials.</li>
<li>Attend departmental and stakeholder meetings to support Technology Services initiatives and gather feedback.</li>
<li>Research and recommend new technology solutions and configurations for college use.</li></ul></div><br>
<div></div>
</div><br>
<div><div><b>Special Assignments</b></div>
<p>May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.</p><br>
</div><br>
<div><div><b>KSA's/Required Qualifications</b></div>
<ul><li>Ability to provide high quality customer service</li>
<li>Ability to learn and implement new technology solutions</li>
<li>Use and configuration of computing devices (Laptops, tablets, cell phones, etc)</li>
<li>Basic knowledge of Various OS&rsquo;s including Windows 10/11, MacOS, and/or iOS</li>
<li>Basic networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to work both independently, as well as part of a larger team</li>
<li>Ability to lift 50 lbs.</li>
<li>Ability to scale ladders</li>
</ul>
</div><br>
<div><div><b>Additional Considerations</b></div>
<ul><li>Intermediate knowledge of Various OS&rsquo;s including Windows 10/11, MacOS, and/or iOS preferred</li>
<li>Basic knowledge of scripted installations of operating systems and software to support deployment of faculty/staff and student computer workstations preferred</li>
<li>CompTIA A+ certification or equivalent preferred</li>
<li>Demonstrated experience working in a helpdesk environment preferred</li>
<li>Demonstrated experience working in a higher education environment preferred</li>
<li>Additional education, preferably in Information Technology or a related field</li>
</ul>
</div><br>
<div><div><b>Operation of a State Vehicle</b></div> <div>No</div>
</div><br>
<div><div><b>Supervises Employees</b></div> <div>No</div>
</div><br>
<div><div><b>Required Travel</b></div>
<div>minimal</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Posting Number</b></div> <div>WGE_3180P</div>
</div><br>
<div><div><b>Recruitment Type</b></div> <div>General Public - G</div>
</div><br>
<div><div><b>Number of Vacancies</b></div> <div>1</div>
</div><br>
<div><div><b>Position End Date (if temporary)</b></div>
</div><br>
<div></div><div><div><b>Job Open Date</b></div> <div>05/08/2026</div>
</div><br>
<div><div><b>Job Close Date</b></div> <div>06/01/2026</div>
</div><br>
<div><div><b>Open Until Filled</b></div>
</div><br>
<div></div><div><div><b>Agency Website</b></div> <div>pvcc.edu</div>
</div><br>
<div><div><b>Contact Name</b></div> <div>Human Resources</div>
</div><br>
<div><div><b>Email</b></div> <div>humanresources@pvcc.edu</div>
</div><br>
<div><div><b>Phone Number</b></div> <div>434.961.6567</div>
</div><br>
<div><div><b>Special Instructions to Applicants</b></div>
<div>In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth&rsquo;s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:</div>
</div><br>
<div><div><b>Additional Information</b></div>
</div><br>
<div></div><div><div><b>Background Check Statement Disclaimer</b></div>
<p>The selected candidate&rsquo;s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth&rsquo;s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/</p><br>
</div><br>
<div><div><b>EEO Statement</b></div>
<div>The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.</div>
</div><br>
<div><div><b>ADA Statement</b></div>
<div>The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.</div>
</div><br>
<div><div><b>E-Verify Statement</b></div>
<p>VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.</p></div></div></div></div></div><div></div>

User Support Technician

ECLARO

<div>
 <strong>
  Job Number: 26-00588
  <br/>
  <br/>
 </strong>
 Use your skills where innovative technology solutions begin. ECLARO is looking for an
 <strong>
  IT Support Technician
 </strong>
 for our client in
 <strong>
  Long Beach, CA.
  <br/>
  <br/>
 </strong>
 ECLARO&rsquo;s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you&rsquo;re up to the challenge, then take a chance at this rewarding opportunity!
 <br/>
 <br/>
 <strong>
  Position Overview:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The IT Support Technician serves as the first line of defense for issues related to software, hardware, accounts, licensing, permissions, and more.
  </li>
  <li>
   This role manages the ticketing system and responds quickly to incoming support requests.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Troubleshoot software, hardware, application, network, and server-related issues
  </li>
  <li>
   Manage technical assistance requests via phone, remote support, in person, or through the ticketing system
  </li>
  <li>
   Escalate complex issues to the appropriate personnel
  </li>
  <li>
   Aim to resolve issues on the first interaction and follow up until all concerns are fully addressed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong understanding of basic networking fundamentals (TCP/IP, DHCP, DNS, VPN, etc.)
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Outstanding customer service abilities
  </li>
  <li>
   Initiative and eagerness to learn with an open mindset
  </li>
  <li>
   Working knowledge of current Windows environments and Apple iOS
  </li>
  <li>
   Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access); Office 365 and Power Apps experience is a plus
  </li>
  <li>
   Experience with Mobile Device Management systems (e.g., Meraki Systems Manager, AirWatch)
  </li>
  <li>
   Experience using ticketing systems (Zendesk, Freshservice, ServiceNow, etc.)
  </li>
  <li>
   Working knowledge of Active Directory
  </li>
  <li>
   Experience with teleconferencing and VoIP systems (Zoom, Slack, Microsoft Teams, etc.)
  </li>
  <li>
   Ability to collaborate effectively across departments to resolve issues as they arise
  </li>
  <li>
   Positive work attitude
  </li>
  <li>
   Highly organized and self&hyphen;sufficient
  </li>
  <li>
   AWS or Azure experience is a plus
  </li>
  <li>
   Degree or background in Networking or a related field preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Pay Rate:
 </strong>
 $20.00-$22.00/Hour
 <br/>
 <br/>
 <strong>
  If hired, you will enjoy the following ECLARO Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401k Retirement Savings Plan administered by Merrill Lynch
  </li>
  <li>
   Commuter Check Pretax Commuter Benefits
  </li>
  <li>
   Eligibility to purchase Medical, Dental &amp; Vision Insurance through ECLARO
   <br/>
   <br/>
  </li>
 </ul>
 If interested, you may contact:
 <br/>
 <br/>
 <strong>
  Jazmine Candilado
  <br/>
  <br/>
 </strong>
 <strong>
  Jazmine.Candilado@eclaro.com
  <br/>
  <br/>
 </strong>
 <strong>
  (332) 206-0759
  <br/>
  <br/>
 </strong>
 <strong>
  Equal Opportunity Employer:
 </strong>
 ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
</div>


IT Support Technician

Veterinary Pharmacy

<div><p><b>Position Summary</b></p>
<p>
Veterinary Pharmaceutical Solutions (VPS) is seeking an IT Specialist to serve as the primary on-site technology resource for our veterinary compounding pharmacy facility in St. Peter, MN. This role owns day-to-day IT operations, delivers hands-on end user support, and contributes to strategic process improvement and system implementation initiatives. In addition to supporting VPS directly, this individual will participate in a global helpdesk function providing secondary remote support to a sister company, Diamond Animal Health.</p><br>
<p></p>
<p>
This is a high-ownership, high-visibility role suited for someone who thrives in a fast-paced, collaborative environment, takes initiative without being asked, and can operate as a capable generalist across both operational and project-oriented work. We&rsquo;re looking for someone who listens carefully, asks good questions, and solves problems at the root rather than patching symptoms. If you&rsquo;re driven by curiosity and take ownership instinctively, you&rsquo;ll fit here.</p>
<p><b>
What This Role Offers</b></p>
<p>
Unlike typical IT support roles, this position offers direct ownership of an entire facility&rsquo;s technology environment with meaningful exposure to cross-functional improvement initiatives. You will be the person who keeps VPS running and collaborates directly with leadership to shape how technology evolves here. Success requires strong technical fundamentals, sound judgment, and the ability to translate operational problems into practical solutions. The role is designed with a technical growth path in mind for the right candidate.</p><br>
<p></p>
<div>
<div><div><div><p><b>Location</b></p></div><div><p><br>
On-site &mdash; St. Peter, MN</p></div></div><div><div><p><b><br>
Remote Support</b></p></div><div><p><br>
Secondary helpdesk support for Diamond Animal Health via global helpdesk function</p></div></div><div><div><p><b><br>
Reports To</b></p></div><div><p><br>
Director of IT</p></div></div><div><div><p><b><br>
Role Environment</b></p></div><div><p><br>
Fast-paced, collaborative, ownership-oriented</p></div></div></div></div><br>
<p>
</p><p><b>Key Responsibilities</b></p>
<p><b>
End User Support &amp; Daily Operations</b></p>
<ul><li> Serve as the first point of contact for all IT-related issues at the VPS St. Peter facility</li></ul>
<ul><li> Own the full lifecycle of end user hardware and software &mdash; including procurement coordination, installation, configuration, moves/adds/changes, and ongoing maintenance</li></ul>
<ul><li> Troubleshoot and resolve end user issues efficiently, minimizing downtime across a 30-person operation</li></ul>
<ul><li> Escalate complex issues appropriately while maintaining ownership of resolution</li></ul>
<ul><li> Provide secondary remote IT support for Diamond Animal Health through a shared global helpdesk function</li></ul><br>
<p></p>
<p><b>
Vendor &amp; Systems Management</b></p>
<ul><li> Serve as the local point of contact for third-party vendors</li></ul>
<ul><li> Support SaaS solution providers by triaging end user issues, coordinating escalations, and performing local administration and configuration of systems as required</li></ul>
<ul><li> Maintain working knowledge of supported systems to provide effective first-line support</li></ul>
<ul><li> Document system configurations, vendor contacts, and support procedures to ensure continuity and institutional knowledge</li></ul><br>
<p></p>
<p><b>
Project &amp; Process Improvement Support</b></p>
<ul><li> Support project management activities for strategic IT and business process improvement initiatives</li></ul>
<ul><li> Assist in planning, coordinating, and executing system implementations and technology upgrades</li></ul>
<ul><li> Document processes, configurations, and project outcomes to build institutional knowledge</li></ul>
<ul><li> Partner with business leadership and cross-functional teams to identify technology gaps and recommend practical solutions</li></ul>
<p><b>
Required Qualifications</b></p>
<ul><li> 1&ndash;3 years of experience in an IT support, helpdesk, or systems technician role</li></ul>
<ul><li> Demonstrated ability to support end users across hardware, software, and network-related issues</li></ul>
<ul><li> Experience with Windows-based environments and standard productivity tools (Microsoft 365)</li></ul>
<ul><li> Strong troubleshooting skills and ability to work independently without day-to-day technical oversight</li></ul>
<ul><li> Clear, professional communication skills &mdash; able to translate technical issues for non-technical staff</li></ul>
<ul><li> Organized, dependable, and able to manage competing priorities in a small-team environment</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications</b></p>
<ul><li> Experience supporting healthcare, pharmaceutical, manufacturing, or similarly regulated environment</li></ul>
<ul><li> Familiarity with helpdesk ticketing systems and remote support tools</li></ul>
<ul><li> Exposure to IT project coordination or process improvement initiatives</li></ul>
<ul><li> Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or equivalent</li></ul>
<ul><li> CompTIA A+, Network+, or equivalent certification</li></ul><br>
<p></p>
<p><b>
Key Skills and Attributes</b></p>
<div>
<div><div><div><p><b>Emotional Intelligence</b></p></div><div><p><br>
Reads the room and builds trust quickly, especially with frustrated or non-technical users.</p></div></div><div><div><p><b><br>
Curiosity &amp; Continuous Learning</b></p></div><div><p><br>
Approaches unfamiliar problems with genuine interest rather than anxiety. Actively seeks to understand why, not just what.</p></div></div><div><div><p><b><br>
Root Cause Thinking</b></p></div><div><p><br>
Solves the general problem, not just the specific. Digs until they understand the underlying cause and closes the loop permanently.</p></div></div><div><div><p><b><br>
Communication</b></p></div><div><p><br>
Listens before speaking. Asks clarifying questions before jumping to solutions. Writes and speaks clearly to technical and non-technical audiences alike.</p></div></div><div><div><p><b><br>
Initiative</b></p></div><div><p><br>
Doesn&rsquo;t wait to be told. Spots gaps, proposes solutions, and moves. Communicates what they did and why.</p></div></div><div><div><p><b><br>
Relationship Building</b></p></div><div><p><br>
Invests in people, not just problems. Earns trust across the organization over time, making them more effective as a resource and a partner.</p></div></div><div><div><p><b><br>
Fact-Driven Judgment</b></p></div><div><p><br>
Grounds decisions and recommendations in data and evidence. Comfortable saying &ldquo;I don&rsquo;t know yet&rdquo; and finding out before acting</p></div></div></div></div><br>
<p>
</p><p><b>Why Join Veterinary Pharmaceutical Solutions</b></p>
<ul><li> Play a meaningful role in a mission-driven company advancing animal health through pharmaceutical innovation</li></ul>
<ul><li> Own your domain &mdash; this is not a support role buried in a large IT org; your work directly shapes the technology environment at VPS</li></ul>
<ul><li> Grow on a technical career path with increasing scope and responsibility as VPS scales</li></ul>
<ul><li> Join a collaborative, fast-moving team that values initiative, continuous improvement, and practical results</li></ul>
<ul><li> Competitive benefits including 401k match and health, dental, and vision insurance with premiums as low as $0 per month.</li></ul><br>
<p></p>
<p>
</p><p>Veterinary Pharmaceutical Solutions is an equal opportunity employer. If you require an accommodation, please reach out to the Human Resources department.</p></div>

IT Specialist - VPS

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