it helpdesk support

Sofia University

University Overview:Since 1975, Sofia University has aspired to be a leader in transformative higher education offering students an education that transcends beyond a traditional learning environment. Students, staff, and faculty of Sofia are passionate individuals that recognize the need to be a part of something greater than themselves and seek opportunities that will provide them with the tools to empower themselves and their community. As Sofia continues to grow as a University, it remains committed to its transformative transpersonal values, as well as to maintaining a high-quality and diverse workforce representative of the community it services.Sofia University is Western Senior College and University Commission (WSCUC) accredited and offers undergraduate, graduate, and doctoral degree programs in the fields of psychology, business, and computer science. Located in Palo Alto and Costa Mesa, California, the University provides both on campus and online programs, giving students the flexibility to further an education rooted in transformative and transpersonal values, in a format that best suits their schedule and needs. Sofia University is an equal opportunity employer.Position Overview:The Desktop/Helpdesk Support Technician is part of the IT support team and provides technical assistance to users, resolving hardware, software, and network issues both in-person and remote. They would be responsible for being the first point of contact for technical support, troubleshooting problems, escalating issues, and documenting solutions.Sofia University &ldquo;aspires to be a globally conscious leader in transformative education and thus to empower students with intellectual growth, ethical reasoning and the development of emotional intelligence&rdquo;. As an integral part of the Academics team, this position will reflect our values: Service, Stewardship, Transformation, Academic Excellence, Cultural Humility, Innovation, Inspiration, Emotional Awareness and Commitment.Responsibilities:<ul><li>Providing technical assistance for students, staff and faculty and offering solutions via phone, email or in-person.</li><li>Installing, configuring and maintaining classroom technology and other computer hardware, software, and peripherals.</li><li>Troubleshooting hardware, software, and network connectivity problems.</li><li>Identifying and escalating unresolved issues to the appropriate support personnel or teams.</li><li>Document user requests, troubleshooting steps, and resolutions through helpdesk ticketing system.</li><li>Providing guidance and training to users on software and hardware usage.</li><li>Monitoring performance of computer systems and networks, identifying potential problems, and taking corrective actions.</li><li>Attend online meetings with the IT team as needed for discussion, review, or training purposes.</li><li>Communicate through Microsoft Teams with other IT team members.</li><li>Other duties as assigned.</li><li>Weekend and evening work would be required.</li></ul>Qualifications:<ul><li>Relevant education or work experience in technology related field.</li><li>Flexibility and ability to work in an in-person customer facing role up to 20 hours per week when required or needed.</li><li>Willingness to learn and apply new skills.</li><li>Motivated self-starter with problem-solving skills with the ability to troubleshoot.</li><li>Ability to interface with varied members of the Sofia community and maintain professional, friendly, and cooperative demeanor.</li><li>Strong interpersonal, written, and oral communication skills.</li><li>Ability to be proactive, work under minimal supervision.</li><li>Proficiency in Microsoft Office365 and in the use of Zoom/Microsoft Teams technology.</li></ul>Preferred Qualifications:<ul><li>Experience working in higher education and with relevant higher education systems and software.</li><li>Knowledge or proficiency in the use of the Canvas learning management system.</li><li>Ethical commitment and ability to align with Sofia&rsquo;s values and mission.</li></ul>Sofia University is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting the Human Resources Department at 888-820-1484 ext.10200.Pay: $35,000.00 per yearApplication Question(s):<ul><li>Do you have any IT Certifications?</li><li>Do you have experience working in Higher Education?</li><li>Do you have weekend Availability?</li></ul>Work Location: Hybrid remote in Palo Alto, CA 94303

IT Helpdesk Support Technician

Lakeview Loan Servicing

<div>Overview:
<div><div><div><div><div><div><div><div><div>
Lakeview is seeking a dedicated and tech-savvy Helpdesk Technician to join our dynamic team. In this role, you will play a key part in providing exceptional technical support to employees and helping ensure smooth day-to-day operations across the organization.</div><div></div><div> 
We are ideally looking for someone located in the Pacific Time Zone who can work 9:00 a.m. to 6:00 p.m. PT. The hourly pay range for this position is $24.00 to $28.00 per hour.</div><div></div><div> 
This role can be based hybrid out of our Agoura Hills, CA office for candidates in the area, or fully remote for the right person.</div></div></div></div></div><div> 
</div></div></div></div></div>
Responsibilities:
<ul><li>Provide exceptional customer service by promptly answering inbound calls, resolving user issues through first-level troubleshooting, and managing Jira Service Management (JSM) tickets.</li><li>
Prioritize support requests based on impact and urgency, ensuring timely and effective resolution.</li><li>
Adhere to established service level agreements (SLAs) and document and track issues for resolution in JSM.</li><li>
Identify users and perform in-depth troubleshooting for various applications and systems.</li><li>
Triage complex tickets to higher-level IT support when necessary, ensuring seamless escalation and resolution.</li><li>
Proactively identify potential service interruptions or system outages, taking preventative measures to minimize downtime.</li><li>
Actively participate in IT projects and initiatives, providing technical expertise and support as needed.</li><li>
Handle user access provisioning and account administration requests efficiently and accurately.</li><li>
Provide reliable weekend support coverage on rotation, including voicemail and ticket queue management.</li><li>
Collaborate with training new Helpdesk agents, ensuring their knowledge and skills align with established procedures.</li><li>
Continuously analyze and improve Helpdesk processes and procedures to enhance efficiency and customer satisfaction.</li><li>
Collaborate with identifying opportunities for automation or streamlining of tasks to reduce manual effort and increase productivity.</li><li>
Collaborate with other IT teams to develop and implement best practices for incident management and problem resolution.</li><li>
2+ years of experience in technical support or customer service.</li><li>
Strong understanding of IT systems and troubleshooting techniques.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong problem-solving and analytical skills.</li><li>
Proficiency in using JSM or similar ticketing systems.</li><li>
Availability to work a rotating weekend shift.</li></ul>
Qualifications:
<ul><li>Ability to prioritize tasks and manage multiple responsibilities effectively</li><li>
Customer-focused mindset with a commitment to providing exceptional service</li><li>
Strong attention to detail and accuracy</li><li>
Ability to adapt to changing priorities and learn new technologies quickly</li><li>
Ability to work under pressure and meet deadlines</li><li>
Knowledge of networking and security concepts</li><li>
Experience with a variety of hardware and software platforms</li><li>
Experience with common operating systems (e.g., Windows, MacOS)</li></ul> 
Physical Demands and Work Environment<div>
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.</div><div></div> 
EEOC<div>
Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.</div></div>

Helpdesk Technician

North Island Credit Union

<div>
 
 
 
 General Summary
 
 
 
 
 
 Under general supervision, provides support to the credit union&rsquo;s information technology helpdesk function. &nbsp;Provides end-users with assistance and demonstrates excellent service. &nbsp;Works closely with other IT teams to coordinate issue resolutions and assistance with special projects.
 
 
 
 
 
 Principal Accountabilities (95%)
 
 
 
 
 <ul>
 
 <li>
 Provides Helpdesk phone coverage, logs and tracks support calls, and resolves open tickets.&nbsp;
 </li>
 
 <li>
 Diagnoses, researches, and resolves routine hardware and software issues. &nbsp;Gathers appropriate information to escalate to higher-level technicians, administrators, and /or vendors when needed.&nbsp;
 </li>
 
 <li>
 Installs, connects, configures, upgrades, troubleshoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices and peripherals.&nbsp;
 </li>
 
 <li>
 Provides software support to include operating systems, application software, utility software and similar programs.&nbsp;
 </li>
 
 <li>
 Stays abreast of technical developments in the assigned area of responsibility and applies new technology as appropriate.&nbsp;
 </li>
 
 <li>
 Is available after normal business hours for on-call support as part of our internal on-call support rotation.&nbsp;
 </li>
 
 <li>
 Is available after normal business hours for projects, equipment moves, and end user testing support.&nbsp;
 </li>
 
 <li>
 Provides assistance to Infrastructure and Applications Development teams as required.&nbsp;
 </li>
 
 <li>
 Assumes the responsibility for performing daily, monthly, yearly and other scheduled tasks for production batch.
 </li>
 
 <li>
 Assumes responsibility for ensuring confidentiality of member information, assigned keys, passwords, access codes, and overall system security.&nbsp;
 </li>
 
 <li>
 Documents fixes in the helpdesk knowledgebase, creating and updating technical documentation, audit reports and procedures.&nbsp;
 </li>
 
 </ul>
 
 
 
 
 Secondary Accountabilities (5%)
 
 
 
 
 <ul>
 
 <li>
 Provides backup support to other areas of the department as needed.
 </li>
 
 <li>
 Performs other duties as assigned.
 </li>
 
 </ul>
 
 
 
 
 Position Requirement and Qualifications&nbsp;
 
 
 
 
 
 
 Abilities:
 
 &nbsp; &nbsp; Must be able to troubleshoot, install, connect, configure, upgrade, diagnose and remedy hardware and software issues for various technology devices. &nbsp;Must have excellent skills in the following: &nbsp;communication, research, analysis, problem-solving, detail-orientation, customer service, teamwork and time management. &nbsp;Must be able to work with all levels within the organization and to relay technical information in an easy-to-understand manner with end users. &nbsp; Must also respond timely to requests and able to determine when issue escalation is necessary.
 
 
 
 
 Knowledge, Education, Certifications, Licenses:
 
 &nbsp;
 
 
 
 Associate or bachelor&rsquo;s degree in a computer related program or relevant work experience. &nbsp;Advanced knowledge of windows client operating systems, hardware and software. &nbsp; Knowledge of server and networking concepts. &nbsp;CompTIA A+ or CompTIA Network+ certification is desired.
 
 
 
 
 Experience:
 
 &nbsp;
 
 
 
 Requires a minimum of two years as technical support technician or equivalent experience. Financial institution/credit union experience in an IT environment a plus.
 
 
 
 
 
 
 
 
 
 Working Conditions and Physical Demands
 
 
 
 
 
 Work is performed in a general office environment. &nbsp;Job requires sitting, standing and reaching with hands/arms approximately 65% of the time; and, walking, balancing, stooping, kneeling, crouching and crawling about 35% of the time.
 
 
 
 &nbsp;
 
 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. &nbsp; Refer to the Safety &amp; Health Policy found in California Credit Union&rsquo;s Employee Handbook &amp; Resource Guide.&nbsp;
 
</div>

Help Desk Support I (San Diego)

Peak Support

<div>Description:

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines!<h4 class="jobSectionHeader">
Key Responsibilities:</h4> 
User Support &amp; Access Management<ul><li>
Provide first-level support for account access, password resets, and login issues.</li><li>
Manage user account setups, permissions, and group assignments.</li><li>
Maintain shared drives, email distribution lists, and collaboration tools.</li><li>
Support employee onboarding and offboarding from an IT access perspective.</li></ul>
Equipment &amp; System Support<ul><li>
Coordinate requests for new or replacement equipment.</li><li>
Provide basic troubleshooting and maintenance for laptops, peripherals, and software applications.</li><li>
Log, track, and resolve IT tickets in a timely and professional manner.</li><li>
Assist with hardware configuration, installations, and updates.</li></ul> 
Communication &amp; Coordination<ul><li>
Monitor IT help channels or ticket queues and respond to user requests promptly.</li><li>
Collaborate with HR, Admin, and other departments to ensure smooth employee setup.</li><li>
Support system access requests, software installations, and minor network troubleshooting.</li><li>
Communicate clearly with employees regarding issue status and resolutions.</li></ul> 
Escalation &amp; Advanced Tasks<ul><li>
Escalate complex technical issues to higher-level IT support or system administrators.</li><li>
Support the purchase or assignment of system licenses and software tools.</li><li>
Assist in maintaining IT documentation and access inventory records.</li><li>
Contribute to system and process improvement initiatives within the IT department.</li></ul>
Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We don&rsquo;t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We&rsquo;re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.
Requirements:<h3 class="jobSectionHeader"> 
</h3><h3 class="jobSectionHeader">
To be successful, you must possess the following:</h3><ul><li>
Proven experience in IT support, helpdesk, or technical assistance roles.</li><li>
Solid understanding of computer systems, mobile devices, and general IT operations.</li><li>
Familiarity with remote desktop applications and basic networking concepts.</li><li>
Excellent communication, problem-solving, and multitasking skills.</li><li>
Strong attention to detail and a commitment to delivering excellent service.</li><li>
Versatility in managing inquiries via email, chat, phone, and other platforms</li><li>
Proficiency in Microsoft Office applications, with at least average skills in MS Excel</li><li>
Commitment to completing all required initial training</li><li>
Willingness to work on shifting schedules, including weekends and holidays</li></ul></div>

Customer Service Associate (Helpdesk) | Philippines

Webull Financial

<div>Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience. 
About The Role &amp; Team
We are seeking a motivated IT Support Specialist to join our technology team and provide exceptional technical support to our end-users. This role offers an excellent opportunity to grow your IT career in a dynamic environment while developing hands-on experience with modern enterprise technologies. 
In This Role, You Will<ul><li>
Focus on technical support &amp; troubleshooting</li><li><div><ul><li>
Deliver first-line technical support for hardware, software, and network issues via phone, email, and in-person</li><li>
Diagnose and resolve user problems related to operating systems, applications, and network connectivity</li><li>
Configure and deploy new hardware and software, including desktops, laptops, printers, and peripherals</li></ul></div></li><li>
Handle Incident &amp; Service Management</li><li><div><ul><li>
Log, track, and manage support tickets using our ticketing system</li><li>
Ensure timely resolution and proactive follow-up on all support requests</li><li>
Escalate complex issues to senior IT staff when appropriate</li></ul></div></li><li>
Preform System Administration &amp; Maintenance</li><li><div><ul><li>
Perform routine system maintenance tasks including software updates, antivirus scans, and backups</li><li>
Maintain accurate documentation of support activities, resolutions, and user interactions</li><li>
Contribute to the IT knowledge base to improve team efficiency and service delivery</li></ul></div></li><li>
Provide Customer Service Excellence</li><li><div><ul><li>
Provide professional, patient, and customer-focused support to all users</li><li>
Collaborate effectively with IT team members to resolve technical challenges</li></ul></div></li></ul> 
The Skills You Bring<ul><li>
Associate's degree in Information Technology, Computer Science, or related field (or equivalent work experience)</li><li>
Minimum 1 year of IT support or helpdesk experience</li><li>
Proficiency with Windows and macOS operating systems</li><li>
Working knowledge of Microsoft Office Suite, email clients, and common business applications</li><li>
Understanding of networking fundamentals and troubleshooting methodologies</li><li>
Ability to diagnose and resolve issues with computers, printers, and IoT devices</li><li>
Strong analytical and problem-solving abilities</li><li>
Excellent written and verbal communication skills</li><li>
Customer-service oriented mindset with professional demeanor</li><li>
Ability to work independently and as part of a collaborative team</li></ul> 
What Makes You Stand Out<ul><li>
Financial services industry experience is a plus</li><li>
CompTIA A+, Network+, or equivalent IT certifications</li><li>
Experience with InTune or JAMF device management platforms</li><li>
Knowledge of VPN configuration and troubleshooting</li><li>
Familiarity with network devices (firewalls, switches, WAPs, routers)</li><li>
Experience with FortiNet security devices</li><li>
VoIP and Zoom Phone services configuration/support</li><li>
Hands-on experience with ticketing systems (ServiceNow, Jira Service Desk, etc.)</li><li>
Knowledge of Azure and Microsoft 365 Admin Suite</li></ul> 
Why Webull? 
Webull is more than a fintech company&mdash;we&rsquo;re a global community of innovators, collaborators, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates in 14 regions worldwide, serving over 20 million users. At Webull, your ideas matter, your voice is heard, and your work makes a real impact. 
Investing in our people is a top priority for us, which is why we have a comprehensive benefits package that includes:<ul><li>
Comprehensive Health Coverage: 100% paid medical and dental insurance for employees and dependents, vision insurance, and more!</li><li>
Financial Support: 401(k) match, commuter benefits for NY positions, and short-term disability coverage.</li><li>
Work-Life Balance: Generous time off that increases with tenure, paid parental leave, personal days, sick time, volunteer days and company holidays.</li><li>
Wellness &amp; Pet Care: Fitness and wellness benefits, plus pet insurance for your furry friends.</li><li>
Investing in Your Future: We provide tuition reimbursement to help you pursue relevant degrees, certifications, and training that align with your career goals.</li><li>
Dynamic Office Perks: Catered breakfast (every Monday) &amp; lunches (every Friday), fully stocked kitchens, and monthly happy hours to connect and collaborate.</li></ul> 
This role is based in our St Pete Global HQ (200 Carillon Pkwy, FL), where in-person collaboration fuels growth, mentorship, and innovation. At Webull, we&rsquo;re committed to fair, equitable, and transparent compensation. The base salary range is $65,000-75,000 annually, plus a discretionary bonus and full benefits. Final offers consider experience, location, and relevant qualifications. 
EEOC Statement
Webull is an equal opportunity employer. We&rsquo;re committed to building a diverse and inclusive team where all backgrounds, perspectives, and talents are valued.</div>

IT Support Specialist

REE Medical

<div>Job Summary:
The Tier I IT Support Specialist is the first point of contact for end‑users experiencing technical issues. This role focuses on responding to support requests, troubleshooting basic hardware/software challenges, assisting in system access needs, and escalating more complex issues to Tier II support when necessary. Tier I ensures excellent customer service, accurate documentation, and smooth day‑to‑day IT operations. 
Requirements 
What is expected in this role:<ul><li>Provide frontline technical support for end-users via ticketing system, phone, chat, or in person.</li><li>Troubleshoot and resolve basic hardware, software, and peripheral issues.</li><li>Assist users with account access, password resets, MFA issues, and profile setups.</li><li>Install, configure, and maintain workstations, laptops, monitors, and standard applications.</li><li>Perform onboarding and offboarding tasks, including account provisioning/deprovisioning, issuing and reclaiming equipment, and ensuring proper system access controls.</li><li>Create, update, and maintain internal Knowledge Base (KB) articles to ensure accurate, consistent, and accessible documentation for end‑users and IT staff.</li><li>Follow documented procedures and troubleshooting steps to ensure consistent issue resolution.</li><li>Escalate unresolved or complex issues to Tier II in a timely and clear manner.</li><li>Document all work performed, including problem details, steps taken, and final resolutions.</li><li>Maintain IT inventory records for equipment issuance and return.</li><li>Participate in routine system checks, workstation updates, and basic maintenance tasks.</li><li>Provide excellent customer service and communicate effectively with users at all levels.</li><li>Other duties as assigned.</li></ul>
How success is measured in this role:<ul><li>Ticket Resolution Time: Resolve Tier I tickets within defined SLAs.</li><li>First Contact Resolution: Achieve high rates of issues resolved without requiring escalation.</li><li>User Satisfaction: Maintain strong user satisfaction scores and positive feedback.</li><li>Accuracy of Documentation: Ensure tickets and KB articles contain clear, complete, and accurate information.</li><li>Escalation Quality: Escalate issues with complete information and proper troubleshooting steps performed.</li><li>Adherence to Processes: Follow IT procedures, standards, and compliance requirements consistently.</li><li>Onboarding/Offboarding Accuracy: Complete all access and equipment tasks on time with no compliance gaps.</li></ul>
What you need in this role to be successful:<ul><li>Foundational knowledge of computer hardware, operating systems, and common productivity applications.</li><li>Basic troubleshooting skills for desktops, laptops, mobile devices, and peripherals.</li><li>Strong communication and customer service skills.</li><li>Ability to follow instructions, documented workflows, and troubleshooting guides.</li><li>Strong organizational skills and attention to detail.</li><li>Familiarity with ticketing systems and IT support tools.</li><li>Ability to multitask in a fast‑paced environment and prioritize incoming requests.</li><li>Willingness to learn new technologies and grow within the IT support team.</li><li>Ability to write clear, concise, user‑friendly documentation (KB articles, tutorials, FAQs).</li><li>Preferred:</li></ul>
o A degree in Information Technology, Computer Science, or related field &mdash; or equivalent experience.
o Certifications such as CompTIA A+ or Microsoft 365 Fundamentals.
o 2+ years of technical support or helpdesk experience. 
The above job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required in this role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 
Benefits 
 
What REE Offers you:
At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated.
Comprehensive Benefits Package
- Competitive Salary: $25/hour - $30/hour depending on experience.<ul><li>Health, dental, and vision insurance with Company-sponsored Life Insurance</li><li>Retirement savings plan with company match</li><li>Vacation time off, sick time off, and holidays</li></ul>
Career Development Opportunities<ul><li>Ongoing training and development programs</li><li>Opportunities for advancement within the company</li></ul>
Work-Life Balance<ul><li>Flexible work schedules</li><li>Remote first environment with companywide conferences annually</li><li>Employee assistance program for personal and family well-being</li></ul>
Perks and Rewards<ul><li>Employee discounts on products and services through Insperity</li><li>Recognition programs for outstanding performance</li><li>Company-sponsored social events and activities</li></ul>
Join us and discover a rewarding career where you can make a difference and grow professionally. 
 
REE is only able to hire US citizens or those who are authorized to work in the US as full time employees (we do not provide visa sponsorship).
Employment is contingent upon successful completion of reference checks, verification on prior employment and credentials, and any other background screening required by law and applicable to the position. Any background screening will be conducted in compliance with applicable federal, state, and local laws.
This information is provided in compliance with Equal Pay Regulations across the US and is the company&rsquo;s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.
REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
Not open to 3rd party recruiters or submissions.
REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.</div>

Tier I IT Support Specialist

Era Projects

Job Summary: We are looking for an IT Helpdesk Technician who is locally available in Bahrain and can join immediately. The ideal candidate should have hands-on experience in IT support, PBX systems, and CCTV systems. The role involves providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth operation of IT and security systems.Key Responsibilities:<ul><li>Respond to and resolve IT support requests from users, including hardware, software, and network issues</li><li>Provide first-level support for PBX systems, CCTV systems, and IT infrastructure</li><li>Assist with installation, configuration, and maintenance of PBX and CCTV systems</li><li>Monitor IT systems and networks to ensure uptime and performance</li><li>Maintain detailed records of incidents, service requests, and resolutions in the helpdesk system</li><li>Escalate complex technical issues to senior IT staff or vendors when necessary</li><li>Assist with routine system maintenance, backups, and updates</li><li>Provide on-site or remote technical support as required</li></ul>Requirements:<ul><li>Previous experience in IT support, helpdesk, or technical support role</li><li>Knowledge of PBX systems, CCTV systems, and basic networking</li><li>Familiarity with computer hardware, operating systems, and troubleshooting techniques</li><li>Strong problem-solving and communication skills</li><li>Ability to manage multiple requests simultaneously</li><li>Must be locally available in Bahrain and able to join immediately</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, Telecommunications, or related field</li><li>Experience with IP PBX systems, network-based CCTV solutions, and helpdesk tools</li><li>Basic understanding of LAN/WAN networking and system administration</li></ul>Job Types: Full-time, Permanent

IT HELPDESK TECHNICIAN

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