it helpdesk technician

Touchmark

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus operations. This role serves as the first point of contact for employees needing technical assistance and plays a critical role in delivering responsive, professional, and solutions-focused IT support across multiple locations.
 What You Will Do
 <ul>
<li>Provide Tier 1 technical support for desktops, laptops, printers, mobile devices, Microsoft 365 applications, and basic network connectivity issues; troubleshoot hardware, software, and user access concerns both onsite and remotely</li>
<li>Support Microsoft 365 services including Outlook, Teams, SharePoint Online, OneDrive, and Office applications; assist with password resets, MFA enrollment, account unlocks, mailbox access, and collaboration tools within Microsoft Entra ID and Active Directory environments</li>
<li>Respond to support requests received through phone, email, Teams, walk-up, and ticketing systems; accurately log, categorize, prioritize, and document tickets while adhering to established service level expectations</li>
<li>Troubleshoot basic networking and connectivity issues including Wi-Fi, VPN access, DNS/DHCP client-side troubleshooting, printer connectivity, and peripheral support; escalate complex infrastructure issues to Tier 2 teams with detailed documentation</li>
<li>Assist with workstation setup, device deployment, asset inventory tracking, and user onboarding/offboarding support; help maintain endpoint standards and security practices across the organization</li>
<li>Promote strong customer service through professional communication, timely follow-up, and user-focused problem resolution; assist with user training, knowledge base documentation, and security awareness guidance</li>
</ul>
The Ideal Candidate Will
 <ul>
<li>Have 1–3 years of experience in technical support, help desk, or customer-facing IT roles; entry-level candidates with strong hands-on technical aptitude, certifications, or relevant coursework are encouraged to apply</li>
<li>Demonstrate strong troubleshooting skills across Windows 10/11 environments, Microsoft 365 applications, printers, mobile devices, and endpoint hardware</li>
<li>Be comfortable supporting users in both onsite and remote environments using tools such as ScreenConnect, Quick Assist, or equivalent remote support platforms</li>
<li>Understand foundational networking concepts including TCP/IP, DNS, DHCP, Wi-Fi connectivity, and VPN troubleshooting; recognize when to escalate more advanced networking or infrastructure issues</li>
<li>Have working knowledge of Microsoft Entra ID and Active Directory including password resets, MFA enrollment, account lookups, and basic user account administration</li>
<li>Demonstrate strong customer service and communication skills; remain calm, professional, and patient while assisting users of varying technical ability</li>
<li>Be highly organized with strong documentation habits; maintain accurate ticket updates, resolution notes, and escalation details within the ITSM platform</li>
<li>Understand the importance of cybersecurity and HIPAA awareness in a healthcare and senior living environment; assist users with MFA, phishing awareness, and secure IT practices</li>
<li>Bring a proactive, team-oriented mindset with a willingness to learn and grow within IT operations and infrastructure support</li>
</ul>
Preferred Qualifications
 <ul>
<li>CompTIA A+ certification strongly preferred; Microsoft 365 Fundamentals (MS-900), ITIL Foundation, or similar certifications are a plus</li>
<li>Experience with Microsoft Intune, endpoint management, or basic scripting/PowerShell exposure preferred</li>
<li>Experience supporting users in healthcare, senior living, or multi-site environments is beneficial</li>
</ul>

IT Helpdesk Technician

Diaconia, LLC.

<div>Description: ** This position is posted for future opportunities and is not an active opening at this time. ** 
Job Description:
We provide system development and full spectrum IT support services U.S. Federal client in DC Metro Area. The project needs a
Helpdesk Specialist to provide user support to internal and external users of the OFM Information System. Work in a team environment to support a software system. Support users, initial triage of trouble tickets, and assist with software testing.
Responsibilities:
The Helpdesk Specialist will provide Tier-1 user support Monday - Friday 8:30 - 5:00, via email and occasional Teams calls. Create/modify user accounts, respond to all Helpdesk emails for support. Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting. Work with the technical staff to conduct release and user acceptance testing (UAT).
Job Responsibilities:<ul><li>Work independently to provide Tier-1 user support Monday - Friday, 8:30 - 5:00</li><li>Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of users, executives, managers, and subject matter experts</li><li>Create/modify user accounts, respond to all Helpdesk emails for support.</li><li>Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting.</li><li>Participate in Release Smoke testing, and release testing in the user acceptance testing (UAT) environment</li><li>Write technical and user guide documentation</li></ul>
Disclaimer &quot;The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization. Requirements:

Minimum Requirements:<ul><li>At least 2-3 years of experience in a Help Desk environment. This can include a Call Center</li><li>Excellent oral communication and writing skills</li><li>Solid knowledge of Microsoft Office Suite, especially Outlook</li><li>Has experience administering user accounts, passwords, and emails; and reviewing and maintaining security policies in accordance with Government and industry guidelines and best practices</li><li>Experience triaging issues reported by users in emails or in trouble tickets</li></ul>
Preferred Skills:<ul><li>ServiceNow reporting</li><li>Software Testing</li></ul>
Clearance requirements:
Candidates must be able to obtain and maintain a Top-Secret DoD security clearance. An active clearance is preferred; however, an Interim clearance is acceptable for starting the position.
Work Schedule:
This position requires a hybrid work schedule, currently with two days per week onsite. Onsite requirements are subject to change at the discretion of our U.S. Government client.</div>

Helpdesk Specialist

Etrala Digital Solutions LLC

Job Title: IT Support Specialist / Technical Support Engineer / Helpdesk Support (L1&ndash;L2)We are seeking a reliable and tech-savvy IT Support Specialist to join our growing technical team in Kuwait City. This role is ideal for someone who enjoys solving technical issues, supporting end-users, and ensuring smooth IT operations across systems, devices, and business applications.This is a great opportunity to build a strong career in IT support within a professional and fast-growing digital solutions environment.Why This Role is Attractive<ul><li>Hands-on experience with real IT systems and business users</li><li>Exposure to hardware, software, networks, and cloud tools</li><li>Career growth into System Administrator or Network Engineer roles</li><li>Stable full-time position with long-term development opportunities</li></ul>Key Responsibilities<ul><li>Provide first-line technical support to users (hardware, software, and network issues)</li><li>Troubleshoot and resolve IT incidents via phone, email, and ticketing systems</li><li>Install, configure, and maintain desktops, laptops, and peripherals</li><li>Support Windows OS, Office applications, and business tools</li><li>Assist with user account setup, permissions, and password management</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate documentation of issues and resolutions</li><li>Ensure IT systems run smoothly with minimal downtime</li></ul>Requirements<ul><li>Experience in IT support, helpdesk, or technical support role</li><li>Basic knowledge of Windows OS, Microsoft Office, and networking concepts</li><li>Understanding of hardware troubleshooting and system maintenance</li><li>Strong problem-solving and communication skills</li><li>Ability to work under pressure and manage multiple requests</li><li>IT certification (CompTIA A+, Network+, or similar) is an advantage</li></ul>About the CompanyEtrala Digital Solutions LLC is a professional technology and business services company focused on delivering reliable IT support, digital solutions, and system management services. We help organizations maintain efficient and secure IT environments through practical technical expertise and responsive support.We are committed to building a strong team of IT professionals who value quality service, continuous learning, and career development.Why Work With Us<ul><li>Clear career growth path in IT and systems administration</li><li>Exposure to real business IT environments</li><li>Supportive and structured work environment</li><li>Opportunity to learn modern IT tools and systems</li><li>Stable long-term employment in Kuwait</li></ul>Apply NowIf you are passionate about technology and enjoy solving IT problems, apply today and start your career with a growing digital solutions company in Kuwait City.Job Type: Full-timePay: KD700.000 - KD1,900.000 per monthWork Location: In person

IT Support Specialist

N2 Services Pvt Ltd

Job Title: HelpdeskLocation: Rochester, NY (Onsite)Type: W2Job Description:The IT Support Analyst (Contractor) serves as the first point of contact for users experiencing technical issues. This role involves, but is not limited to, providing basic IT support, troubleshooting hardware and software problems, and escalating complex issues to higher-level support teams.Ticketing platform we use<ul><li>Freshservice (experience using this is preferred but not required)</li></ul>Technology this individual should be comfortable supporting:<ul><li>Office 365</li></ul><ul><li>Adobe (Reader and/or Pro)</li></ul><ul><li>Amazon Workspace</li></ul><ul><li>KnowBe4 (our IT training platform) preferred but not required</li></ul><ul><li>Mimecast (preferred but not required)</li></ul><ul><li>OKTA (preferred but not required)</li></ul><ul><li>RingCentral (preferred but not required)</li></ul><ul><li>Zscaler (preferred but not required)</li></ul>Pay: $20.00 - $22.00 per hourWork Location: On the road

IT Support Analyst

GA Telesis

<div>GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem&trade; is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success. 
 
Reporting to the Director of Information Technology, our IT Helpdesk team is seeking an IT Support Specialist who takes initiative and is eager to learn new skills. Along with the team, this position supports the company and its employees in the efficient, safe, and productive use of technology in support of business goals. This position allows for a career path in administration or development. This role is based in Medley, FL. 
 
**Important Notice: 
 Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.
Responsibilities:<ul><li>
Support service personnel in installation of hardware and peripheral components (monitors, keyboards, printers, and disk drives) on user's premises.</li><li>
Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer.</li><li>
Verify efficient and effective system operation through commands, observation, and feedback.</li><li>
Provide instructions to team members on the appropriate use and maintenance of equipment, software, and manuals.</li><li>
Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.</li><li>
Coordinate activities with help-desk, network services, or other information systems groups.</li><li>
Refer major hardware problems to service personnel for correction.</li></ul>
Qualifications:<ul><li>
Bachelor's degree, or combination of school with 1-2 years of experience in relevant role supporting multi-national or global organization.</li><li>
Must possess professional demeanor and composure to provide exceptional support.</li><li>
Demonstrate strong ability to communicate and collaborate with other team members.</li><li>
Experience with Office 365 and maintenance of Microsoft Windows.</li><li>
Experience with Quantum ERP, a plus.</li></ul>
Check out how GA Telesis is &quot;Intelligently Defining the FUTURE of Aviation and Aerospace&quot; by following us on LinkedIn, Instagram, Facebook! 

oz0VUv8Pvw</div>

Vital Services

<div>Summary: Vital Services is looking to add a valuable and passionate HelpDesk / Desktop Support Technician to our growing IT managed service and support team in Oak Ridge, TN. As an IT Help Desk / Desktop Support Technician, you will provide technical support for our internal and external users and clients. You will be responsible for communicating with end users and identifying solutions to problems, providing basic technical training for MS Windows, MS Office and other applications, as well as training for basic computer operations. You will be responsible for providing maintenance for our computer desktop environment by analyzing requirements, resolving problems, and applying hardware and software solutions.
Essential Duties and Responsibilities of the HelpDesk / Desktop Support Technician include the following:
<ul><li>Monitor the ticketing system and complete tasks in a timely manner.</li><li>
Provide great customer service to end users.</li><li>
Ability to communicate clearly and professionally, both verbally and in writing.</li><li>
Greet end users warmly and ascertain problem or reason for contacting helpdesk.</li><li>
Provide helpdesk support and resolve problems to the end users' satisfaction.</li><li>
Not just able to resolve technical issues, but also able to make the end user feel welcome.</li><li>
Respond promptly to support requests.</li><li>
Ability to troubleshoot IT related issues over the phone, by email, or in person.</li><li>
Monitor and respond quickly and effectively to requests received.</li><li>
Monitor ticket system for requests, escalating to other personnel where appropriate.</li><li>
Properly document issues and the resolution.</li><li>
Set up computers for new hires and resolve IT issues for existing employees.</li><li>
Document internal procedures.</li><li>
Ensure each workstation has the proper equipment based on users' job duties.</li><li>
Install, test, and configure new workstations, peripheral equipment, and software.</li><li>
Maintain inventory of all equipment, software, and software licenses.</li><li>
Create users in Active Directory as well as other proprietary software where needed.</li><li>
Perform timely workstation hardware and software upgrades as required.</li><li>
Maintain a clean and organized work environment.</li></ul>
Job Requirements of the HelpDesk / Desktop Support Technician:
<ul><li>Customer support experience.</li><li>
Strong detail orientation and communication / listening skills.</li><li>
Possess a strong work ethic and team player mentality.</li><li>
Can work under minimal supervision.</li><li>
2+ years of relevant support and technical experience required.</li><li>
Associate's or Bachelor's Degree in Information Systems, Business, Communications, or related field preferred.</li></ul>
Competencies and Success Factors
Customer Service &ndash; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service and responds to service requests; Meets commitments.
Interpersonal Skills &ndash; Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Communications &ndash; Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Participates in meetings; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Writes clearly and informatively and is able to read and interpret written information.
Business Acumen &ndash; Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals; Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Strives to continuously build knowledge and skills; Shares expertise with others.
Job Type: Full-time
Benefits:
<ul><li>401(k) with matching</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Vision insurance</li><li>
Life insurance</li><li>
Disability insurance</li><li>
Paid Time Off</li><li>
Paid Holidays</li><li>
Employee Assistance Program</li></ul>
Experience:
<ul><li>Technical Support: 2 years (Required)</li></ul>
Ability to Commute:
<ul><li>Oak Ridge, TN 37830 (Required)</li></ul>
Work Location: In person</div>

HelpDesk Support Technician

KETCH Kansas Elks Training Center for the Handicapped

<div>Computer Technician: Join our team in a rewarding industry &ndash; great hours. Responsible for managing and maintaining IT equipment including computers, printers, copiers, fax, projectors, etc.; resolving problems with equipment and devices; setting up new users; assisting with new employee orientation/training; updating computer user/groups on the network; installing and maintaining workstation/desktop software; maintaining inventory system; purchasing/ordering IT equipment; fulfill helpdesk requests. Requires advanced troubleshooting skills on Microsoft Operating Systems and full line of Microsoft Office products ie.Microsoft 365. M-F 8:00-4:30. Immediately hiring. EOE
Requirements for Computer Technician:<ul><li>
Bachelor&rsquo;s degree in computer-related field preferred</li><li>
At least three to five years of hands-on experience in a helpdesk environment supporting Windows workstations and remote users</li><li>
Advanced troubleshooting skills on Microsoft Operating Systems and full line of Microsoft Office products.</li><li>
Requires valid KS driver&rsquo;s license and good driving record</li><li>
Must be able to lift 50 lbs or &frac14; of own body weight, whichever is less</li><li>
Other beneficial work experience &ndash; fixing and troubleshooting computers, printers and fax machines; training computer users on Office 365 products; computer orientation; running network cables; experienced with online/cloud office products; computer customer service.
</li></ul>Benefits: Full time benefits include health, vision, and dental insurance, paid vacation/sick/holiday leave, employee assistance program, matching 401(k) plan, free parking, and much more! Great work environment.</div>

Computer Technician - non-profit

Search 10000+ It helpdesk technician jobs near you this May. New roles added regularly across leading industries. Apply today.

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Computer Technician - non-profit