it helpdesk technician

Trans Globe

<div>Job Summary 
The IT Support Specialist (Microsoft Cloud &amp; PWA Applications) is responsible for providing advanced support, maintenance, and administration of cloud-based IT systems, primarily within the Microsoft ecosystem. This includes Microsoft 365, Azure Active Directory, and related cloud services, as well as supporting Progressive Web Applications (PWAs) used across the organization. The role ensures optimal performance, reliability, and user experience for all cloud and web-based tools. 
Employment Type 
Flexible employment with minimum 20 hours of availability per week. 
Key Responsibilities 
1. Cloud System Administration
<ul>
<li>Manage and support Microsoft 365 and Azure environments, including user account administration, security configurations, and licensing.</li>
<li>Configure and maintain Azure Active Directory, including SSO integrations and Conditional Access policies.</li>
<li>Administer Exchange Online, Teams, SharePoint, and OneDrive for Business.</li>
<li>Monitor system performance, implement updates, and ensure service availability.</li>
</ul>
2. Support for Progressive Web Applications (PWAs)
<ul>
<li>Provide technical support and troubleshooting for Progressive Web Applications and browser-based business tools.</li>
<li>Assist with PWA deployment, caching issues, and browser compatibility (Edge, Chrome, Firefox, Safari).</li>
<li>Collaborate with developers to resolve API or service integration issues.</li>
<li>Guide end-users on installation and offline use of PWAs.</li>
</ul>
3. User Support &amp; Incident Management
<ul>
<li>Deliver advanced helpdesk and remote support for cloud-based services and applications.</li>
<li>Respond to tickets related to Microsoft 365, Azure, and company PWAs, ensuring timely and effective resolution.</li>
<li>Support device and application onboarding for new users (Windows, macOS, and mobile).</li>
</ul>
4. Security &amp; Compliance
<ul>
<li>Enforce Microsoft Defender policies and endpoint protection.</li>
<li>Manage multi-factor authentication (MFA) and data loss prevention (DLP) configurations.</li>
<li>Maintain compliance with corporate data protection and IT governance policies.</li> 
</ul>
6. Collaboration &amp; Training
<ul>
<li>Train employees on Microsoft 365 and PWA features to increase adoption and productivity.</li>
<li>Serve as an internal subject matter expert (SME) for cloud technologies and web app performance.</li></ul> 


Qualifications 
Education &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li>
<li>3&ndash;5 years of experience in IT support with a focus on cloud systems and web applications.</li> 
</ul>
Technical Skills
<ul>
<li>Strong hands-on experience with:
<ul><li>Microsoft 365 Admin Center and Azure Portal</li>
<li>Azure Active Directory, Conditional Access, and MFA</li>
<li>Teams, SharePoint, and OneDrive configuration</li>
<li>PWA troubleshooting (service workers, manifests, HTTPS, offline access)</li>
<li>Networking fundamentals (DNS, VPN, firewalls)</li>
<li>PowerShell scripting and automation tools</li>
</ul></li><li>Familiarity with Intune (MDM), Defender for Endpoint, and Exchange Online Protection (EOP).</li></ul> 


Soft Skills
<ul>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and customer service orientation.</li>
<li>Ability to handle multiple priorities and complex tasks independently.</li>
<li>Keen attention to detail and continuous improvement mindset.</li></ul> 


Location:
<ul>
<li>Remote-based role.</li>
<li>May require occasional after-hours availability to handle emergency cases.</li></ul></div>

IT Helpdesk Technician

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2)

ElMehy Engineering Company

Job Description1) Handling network issues including hardware and software.2) Support, document and monitor the IT Helpdesk.3) Performing daily and monthly checklists and Reports.4) Upgrading the network infrastructure.5) Training new system users and setting up their accounts.6) Configuring and enhancing servers.Job Requirements1) On-Premises Domain Controllers , MS Terminal Server.2) Firewalls Sophos3) Hypervisors vSphere including ESXi 7 with vCenter4) Reports Using SQL queries5) Network infrastructure design, implementation, and troubleshooting.6) Hardware MaintainingJob Type: Full-timeJob Type: Full-time

Senior IT Specialist

Hill Woltron Management Partner GmbH

Unser Auftraggeber, ein renommiertes österreichisches Familienunternehmen, ist spezialisiert auf die hochqualitative Auftragsfertigung von Metall- und Kunststoffprodukten. Mit seinem Hauptsitz im südlichen Wien und vier Produktionsstandorten in ganz Europa, beschäftigt das Unternehmen insgesamt 1800 engagierte Mitarbeiter:innen. Jede herausragende Leistung ist das Ergebnis von Teamarbeit, Innovationskraft und dem unerschütterlichen Streben nach höchster Qualität. Passion für Qualität und Kundenzufriedenheit findet sich in jedem der erstklassigen Produkte wieder. Wir wenden uns an kreative, clevere, teamfähige Köpfe, die vorort bei der Umsetzung neuer Konzepte und laufender Weiterentwicklung tatkräftig und motiviert mitmachen wollen, sowie das Team im Tagesgeschäft unter ständiger Verbesserung der IT-Sicherheitsstrategie laufend ergänzen. Aufgaben Ihre Aufgaben und Verantwortungen: <ul> <li>Weiterentwicklung und Implementierung der IT-Sicherheitsstrategien basierend auf geltenden Standards</li> <li>Unterstützung und Betreuung der Mitarbeiter:innen bei IT Problemen</li> <li>Hard- und Softwareinstallationen, Rollouts</li> <li>ITIL-basierte IT-Helpdesk Betreuung und Infrastruktur-Überwachung</li> <li>Fundierte Fehleranalyse und -behebung</li> <li>Mitgestaltung und technische Implementierung einer automatisierten Softwareverteilung</li> </ul> Profil Das Profil <ul> <li>Technische Ausbildung, vorzugsweise mit IT-Schwerpunkt</li> <li>Mindestens 3-5 Jahre Berufserfahrung im IT-Betrieb</li> <li>Fundierter Umgang mit Windows-Betriebssystemen und Anwendersoftware </li> <li>Gute Script- und Programmierkenntnisse von Vorteil (Python, Powershell, UNIX- und Windows Befehlssätze)</li> <li>Praktische Erfahrung Netzwerktechnik</li> <li>Kenntnis geltender IT-Sicherheitsstandards</li> <li>Hohes Verständnis für technische Zusammenhänge sowie ein analytisches und lösungsorientiertes Denkvermögen</li> <li>Verantwortungsvoller Teamplayer mit hoher Eigenmotivation und ausgeprägter Kommunikationsstärke</li> <li>Deutsch und Englisch fließend in Wort und Schrift</li> </ul> Wir bieten Geboten werden: <ul> <li>Ein sicherer Arbeitsplatz in einer eigentümergeführten, mittelständischen europäischen Unternehmensgruppe</li> <li>Eine spannende Aufgabe in einem dynamischen Umfeld, geprägt von bekannten, qualitätsbewussten Kunden </li> <li>Gleitende Arbeitszeit sowie ein Bruttogehalt ab € 3.300, p.m. mit der Bereitschaft zur Überzahlung je nach Qualifikation und Berufserfahrung</li> <li>Umfangreiches Aus- und Weiterbildungsangebot, Mentoring durch erfahrene Teammitglieder</li> <li>Ein engagiertes Team, flache Hierarchien, sehr gutes Betriebsklima</li> <li>Mitarbeiterveranstaltungen, Gesundheitsangebote, Gesunde Jause, Getränke- und Snackautomaten</li> <li>Gute öffentliche Erreichbarkeit, Firmenparkplatz</li> </ul> JBG81_AT<img src="https://www.jobg8.com/Tracking.aspx?Dq4jeBZiaMea9cdWr3O7Plx4ztHPTWiXf" width="0" height="0" />

IT Systems Specialist m/w/d - Windows-Know-how - IT Support

Guidehouse

<div>Job Family:
User Support (India) 
Travel Required:
None 
Clearance Required:
None
What You Will Do:<ul><li>
Work as a Service Desk/ helpdesk/desktop support Engineer.</li><li>
Will provide technical assistance to Global users</li><li>
Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.</li><li>
Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment</li><li>
Route more complex problems to our internal next-level IT support staff by following correct process and procedures.</li><li>
Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis</li><li>
Work in night shifts, to support users in USA and various other locations.</li></ul>
What You Will Need:<ul><li>
Candidate should have strong communication skills in English both verbal and written who provides support to Global users by providing technical assistance.</li><li>
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.</li><li>
Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment</li><li>
Route problems to internal next level IT support staff.</li><li>
Should have working knowledge in any ticketing tools.</li><li>
Should have quick learning and monitoring skills</li><li>
Knowledge in ITIL framework</li><li>
Knowledge in Information Security concepts aligning to ISO 27001 standards</li><li>
Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.</li></ul> 
What Would Be Nice To Have:<ul><li>
Should be Engineering &amp; Science graduate</li><li>
Willing to work only in Night shift to be a part of Global Support Team</li></ul> 
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</div>

Service Desk Engineer

ASMO

<div>
 
 ASMO is a groundbreaking joint venture between DHL and Aramco. Inheriting DHL&rsquo;s logistics excellence and Aramco&rsquo;s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth. ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.
 
 
 
 
 
 
 
 Objective:
 
 
 
 
 
 
 
 The Technical Support Analyst is responsible for providing technical assistance and support to end-users and ensuring the efficient operation of IT systems and services across ASMO. They diagnose and resolve technical issues, deliver timely solutions, and contribute to the overall user experience.
 
 
 
 
 
 
 
 General Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 The role holder will have knowledge of the rules, procedures and in some cases, the principles and practices within the IT Infrastructure discipline. They will be tasked with selectively extracting, verifying, and compiling objective and measurable data. In some instances, they may determine the course of action based on established principles and modify existing processes and methods.
 </li>
 <li>
 Provide technical support for hardware, software, and network-related issues.
 </li>
 <li>
 Develop the event categorization framework to qualify events and remediating actions.
 </li>
 <li>
 Diagnose and resolve user incidents and service requests within defined service level agreements.
 </li>
 <li>
 Install, configure, and maintain end-user devices, peripherals, and software applications in a standard and controlled manner.
 </li>
 <li>
 Define an end-to-end provisioning process facilitating automation wherever possible.
 </li>
 <li>
 Collaborate with IT teams to troubleshoot and resolve system and network issues.
 </li>
 <li>
 Document technical procedures, solutions, and knowledge base articles.
 </li>
 <li>
 Ensure accurate provisioning and metering of services and contribute to the continuous improvement of IT support processes and user satisfaction.
 </li>
 <li>
 Recommend training and development interventions for team members to build their capabilities.
 </li>
 <li>
 Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
 </li>
 <li>
 Implement all relevant IT Solutions department&rsquo;s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, information technology, or equivalent from a recognized and accredited university is required.
 </li>
 <li>
 Master&rsquo;s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred.
 </li>
 <li>
 Relevant certifications in technical support or IT service management (e.g., HDI Desktop Support Technician, ITIL Foundation) preferred.
 </li>
 <li>
 Demonstrated proficiency in oral and written English.
 </li>
 <li>
 years&rsquo; experience in the same Field.
 </li>
 </ul>
</div>

Technical Support Analyst

Rentokil Initial

<div>
 
 Responsibilities
 
 
 
 As an IT Officer at Rentokil Initial, you will play a crucial role in maintaining the organization's IT infrastructure and providing support to our staff. Your responsibilities will include:
 
 
 <ul>
 <li>
 Serve as the first point of contact for users seeking technical assistance via IT tickets, email, or in-person.
 </li>
 <li>
 Diagnose and resolve basic hardware, software, and network issues.
 </li>
 <li>
 Support Windows, Chrome OS, Microsoft 365, printers, and common business applications.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
 </li>
 <li>
 Create and manage user accounts, email configurations, and access permissions.
 </li>
 <li>
 Escalate unresolved issues to Level 2/3 or external vendors as required.
 </li>
 <li>
 Maintain accurate records of IT support requests and resolutions using a ticketing system.
 </li>
 <li>
 Monitor IT inventory, including hardware and accessories.
 </li>
 <li>
 Support onboarding/offboarding processes for staff by preparing IT assets and accounts.
 </li>
 <li>
 Ensure adherence to internal IT policies and data security standards.
 </li>
 <li>
 Act as a liaison between the IT department, vendors, and other internal departments.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 To be successful in this role, you should meet the following criteria:
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 2 - 4 years of experience in IT support / IT coordination roles.
 </li>
 <li>
 Understanding of networking basics, Microsoft 365, Windows OS, and general IT infrastructure.
 </li>
 <li>
 Familiarity with IT asset management and vendor coordination.
 </li>
 <li>
 Good knowledge of IT support ticketing systems (e.g. ServiceNow).
 </li>
 <li>
 Excellent communication, organizational, and multitasking skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Certifications such as CompTIA A+ or ITIL Foundation are a plus but not mandatory.
 </li>
 <li>
 Fluency in English is required.
 </li>
 </ul>
</div>

IT Officer

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