it helpdesk technician

Era Projects

Job Summary: We are looking for an IT Helpdesk Technician who is locally available in Bahrain and can join immediately. The ideal candidate should have hands-on experience in IT support, PBX systems, and CCTV systems. The role involves providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth operation of IT and security systems.Key Responsibilities:<ul><li>Respond to and resolve IT support requests from users, including hardware, software, and network issues</li><li>Provide first-level support for PBX systems, CCTV systems, and IT infrastructure</li><li>Assist with installation, configuration, and maintenance of PBX and CCTV systems</li><li>Monitor IT systems and networks to ensure uptime and performance</li><li>Maintain detailed records of incidents, service requests, and resolutions in the helpdesk system</li><li>Escalate complex technical issues to senior IT staff or vendors when necessary</li><li>Assist with routine system maintenance, backups, and updates</li><li>Provide on-site or remote technical support as required</li></ul>Requirements:<ul><li>Previous experience in IT support, helpdesk, or technical support role</li><li>Knowledge of PBX systems, CCTV systems, and basic networking</li><li>Familiarity with computer hardware, operating systems, and troubleshooting techniques</li><li>Strong problem-solving and communication skills</li><li>Ability to manage multiple requests simultaneously</li><li>Must be locally available in Bahrain and able to join immediately</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, Telecommunications, or related field</li><li>Experience with IP PBX systems, network-based CCTV solutions, and helpdesk tools</li><li>Basic understanding of LAN/WAN networking and system administration</li></ul>Job Types: Full-time, Permanent

IT HELPDESK TECHNICIAN

Behavioral Health Associates

<div>Behavioral Health Associates (BHA) is an educational organization. We offer an academic learning environment integrated with behavioral support services for students diagnosed with emotional/behavioral disorders to empower the students in overcoming challenges and creating new stories for their lives. 
We currently have an opening for a full-time, year-round IT Helpdesk Technician. 
POSITION GOAL

You will be the first line of defense for our users, providing efficient and friendly support across a range of hardware, software, and network issues. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Troubleshoot user issues related to desktops, laptops, Chromebooks, iPads, Onescreen Interactive Whiteboards, projectors, software applications, network connectivity, as well as other devices and applications. 
</li>
<li>Provide clear and concise explanations of technical concepts to users with varying levels of technical expertise.</li>
<li>Document issues and resolutions to build a knowledge base and improve future support.</li>
<li>Escalate complex issues to senior IT staff as needed.</li>
<li>Maintain and update ticketing system and documentation.</li>
<li>Stay up-to-date on the latest technology trends and best practices.</li>
<li>Travel between our locations to support our various buildings and programs.</li>
<li>Contribute to a positive and collaborative IT environment.</li>
<li>Attend staff meetings as required.</li>
<li>Follow any other job-related directions or duties as instructed by your supervisor.</li></ul> 


QUALIFICATIONS
<ul>
<li>Experience in a technical support role, in an IT Helpdesk setting, preferred.</li>
<li>Valid PA Drivers License, required.</li>
<li>Strong understanding of computer hardware, software, and networking concepts.</li>
<li>Passionate about technology and willing to learn new things.</li>
<li>Ability to work independently and as a team.</li>
<li>Experience with Microsoft 365, Google Workspace, and Microsoft Office.</li>
<li>Strong written and oral communication skills.</li>
<li>Ability to problem-solve and methodical approach to troubleshooting.</li>
<li>Certifications in IT support or related fields, preferred.</li>
<li>Customer service experience, preferred.</li>
<li>Basic knowledge of structured cabling, preferred.</li>
<li>Use power tools (drills, saws, cable pullers, etc.) for installation and mounting tasks.</li>
<li>Perform basic construction tasks such as drilling, cutting, anchoring, and bracket installation.</li></ul> 


PHYSICAL REQUIREMENTS:
<ul>
<li>Ability to lift and carry equipment up to 50 lbs regularly.</li>
<li>Comfortable standing, walking, bending, and kneeling for extended periods.</li>
<li>Ability to work in tight spaces, under desks, and in server rooms.</li>
<li>Capability to climb ladders and work with overhead cabling.</li>
<li>Willingness to work in varying environmental conditions (e.g., warm server rooms, construction areas).</li></ul> 


BENEFITS
<ul>
<li>Full Time, Year-Round</li>
<li>Paid Leave for Sick, Personal, Vacation Days and your Birthday!</li>
<li>Time Off for Holidays</li>
<li>Choice of Two Medical Plans, Dental, Vision and Voluntary Life Insurance</li>
<li>Company Paid: Group Life Insurance and Employee Assistance Program</li>
<li>Retirement Plan with Company Match up to 3% of your Annual Salary</li>
<li>Tuition Reimbursement</li> 
</ul>
When applying to this position, please include a copy of your letter of interest, resume, current clearances and BHA's employment application. 
Click Here to complete BHA's Employment Application for Support Staff (Non-Teaching Positions) 
BHA is committed to a diverse and inclusive workplace. BHA is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.</div>

IT Helpdesk Technician

Point North Networks, Inc.

<div>Description:

Level 1 IT Helpdesk Technician 
<h2 class="jobSectionHeader">Company Overview</h2>
Point North Networks is a trusted Managed IT Services and Private Cloud Hosting provider headquartered in Inver Grove Heights, MN. We empower client success through our passion for technology, delivering real people and real solutions that businesses can trust. Our core values guide everything we do:<ul><li>
Honesty &mdash; We believe that honesty is the foundation for every great relationship.</li><li>
Professionalism &mdash; As leaders in IT, our work and our behaviors will always reflect the highest level of quality &amp; efficiency.</li><li>
Relationships &mdash; We prioritize fostering long-term partnerships that bring mutual benefits, rather than pursuing short-term gains.</li><li>
Transcending &mdash; Our commitment is to consistently exceed our clients' expectations, going above and beyond to deliver exceptional service.</li><li>
Modesty &mdash; We are unassuming in the way we conduct ourselves and appreciate the input and feedback of others.</li></ul>
We are one PNN family, focused on lifelong employees and lifelong clients. In our IT Services division, our passion is developing people and solving problems while making IT simple for companies with vision. We operate in a collaborative, hybrid environment where team members are encouraged to contribute, grow, and take ownership.<h2 class="jobSectionHeader">
Position Overview</h2>
We are seeking a Level 1 IT Helpdesk Technician who is eager to hit the ground running, solve problems effectively, build strong relationships with end users, and represent Point North Networks with professionalism and care. This is a hands-on role providing first-line support to our managed clients, with opportunities to grow into higher-level technical positions. You will work primarily from our Inver Grove Heights office, with on-site client visits as needed. 
<h2 class="jobSectionHeader">Key Responsibilities</h2><ul><li>
Provide first-hour resolution for support tickets via phone, email, remote tools, and on-site service</li><li>
Handle minor project tasks as assigned by senior team members</li><li>
Onboard new users and devices, including delivery to client locations</li><li>
Perform initial warranty and vendor support assistance</li><li>
Recognize issues that may require escalation and recommend proactive project solutions</li><li>
Securely handle data destruction prior to device disposal</li><li>
Document all client interactions, issues, and resolutions thoroughly</li><li>
Monitor and resolve common system alerts (e.g., low disk space, event logs, backup/restore issues)</li><li>
Assist with PC builds, installations, and basic system administration when needed</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Competitive salary: $45,000 annually (based on experience)</li><li>
Comprehensive benefits: medical, dental, vision, disability insurance, HSA</li><li>
&ldquo;Unlimited&rdquo; PTO after 60-day introductory period</li><li>
Company-matched SEP IRA</li><li>
Flexible hybrid schedule (in-office focus Mondays and Tuesdays mandatory)</li><li>
Opportunities for training, certifications, and career growth into Level 2/3 roles</li><li>
Collaborative team environment with quarterly feedback, weekly status meetings, and no micromanagement</li><li>
A culture that rejects average, values accountability, and celebrates personal ownership and pride</li></ul>
If you are passionate about technology, committed to exceptional client service, and ready to grow with a company that puts people first, we&rsquo;d love to hear from you. Join the PNN family and help us make IT simple while transcending expectations every day.
Requirements:<h2 class="jobSectionHeader"> 
Qualifications &amp; Skills</h2><ul><li>
Excellent communication and customer relationship skills &mdash; you enjoy helping people and can stay positive and lighthearted even in challenging situations</li><li>
Strong problem-solving mindset and ability to adapt quickly to varied client environments</li><li>
Basic technical knowledge, including:
<ul><li>Windows OS (workstations and servers)</li>
<li>Basic networking (TCP/IP protocols and related technologies)</li>
</ul></li><li>Self-starter who takes ownership: see it, own it, solve it, do it</li><li>
Passion for IT, documentation, and continuous improvement</li><li>
Comfort with occasional night/weekend work for emergencies or scheduled maintenance (limited)</li><li>
A+ certification or equivalent experience a plus, but not required &mdash; we invest in training the right people</li></ul></div>

IT Helpdesk Technician I

Second Harvest of Silicon Valley

<div>About Second Harvest of Silicon Valley
Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state, and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.
About the Position
The IT Helpdesk Technician II is primarily responsible for supporting end users. As the main point of contact for IT support, the Technician must be able to communicate and interact with both technical and non-technical staff and volunteers throughout the organization. Working closely with other IT Staff to manage our helpdesk ticketing system, this position will provide onsite and remote troubleshooting, maintaining the PC environment by deploying appropriate upgrades, patches, and updates as necessary. The IT Helpdesk Technician II analyzes, prioritizes, resolves or escalates technical issues in a timely manner through the effective use of available resources.
This job might be for you if:<ul><li>
You are passionate about ending hunger</li><li>
You have proven experience with supporting technology in the workplace in addition to outstanding communication skills</li><li>
You take a logical approach to problem solving due to your strong analytical skills</li><li>
You enjoy working with people, demonstrating excellent service skills while you provide technical support</li><li>
You have a positive, service-oriented personality</li><li>
You possess strong organizational and time-management skills</li><li>
You are results oriented, self-motivated, professional, and a reliable team player</li><li>
You enjoy working in a dynamic environment, with a demonstrated ability to work on multiple projects/issues at once</li><li>
You are proactive and resourceful</li><li>
You are able to understand, adapt to, and build upon the work of others</li></ul>
Responsibilities<ul><li>
Monitor Zendesk helpdesk ticketing queue and provide resolution for requests</li><li>
Onboard new users via IT in person orientation and offboard users via EDS system</li><li>
Update and deploy Microsoft Intune image for laptops, desktops, and tablets</li><li>
Troubleshooting Windows operating systems in both network domain and Azure environment</li><li>
Set up MFA and SSO for users via Microsoft Authenticator or YubiKey security fob</li><li>
Maintain 8x8 VOIP phone system user add/delete/access permission</li><li>
Maintain Zoom Rooms and provide AV support for All Staff and Board meetings</li><li>
Troubleshoot approved applications, laptop/desktop/tablet/phone, printers, network and VPN issues</li><li>
Troubleshoot anti-malware and security software (Cisco Umbrella, Sentinel 1, Malwarebytes) issues</li><li>
Provide remote support to employees in the field, at home, and other office locations</li><li>
Provide training to end users on the new acquired software and hardware technology</li></ul>
Qualifications:<ul><li>
Minimum of 5+ years hands-on IT Helpdesk experience configuring, troubleshooting, and repairing end user devices
</li><li>Strong working knowledge of cloud technologies (Azure and Active Directory)</li><li>
Strong experience in networking protocol, Ethernet, TCP/IP, DNS, DHCP and Unified Communication (8x8)</li><li>
Excellent knowledge of Microsoft Office suites O365</li><li>
Strong customer service and communication skills, with the ability to effectively communicate with both technical &amp; non-technical peers. Strong team player.
</li><li>Excellent problem-solving skills and self-directed, requiring minimal daily supervision</li><li>
Effective interpersonal communication skills for establishing and maintaining effective working relationships with peers and staff at all levels</li><li>
Ability to lift 25 lbs</li><li>
Perform other duties as assigned by the Senior Manager of Information Technology or Director of Information Technology.</li></ul>
<div><div>Reports To 
Senior Manager of Information Technology 
</div> 
<div>Location<div> 
Second Harvest of Silicon Valley, Curtner, Cypress and Bing Center
This is an onsite position. 
</div></div> 
<div>Hours 
Full-Time. Non-Exempt. 40 hours/week, with some evening and weekend work as necessary.</div><div> 
Compensation 
$34.85 - $41.00 is the wage range for this position. The hourly wage offer will be commensurate with skills and experience. Outstanding and generous health benefits program, 4-5 weeks of Flexible Time Off (vacation and sick), eleven paid holidays, and retirement plan.</div> 
</div>
EOE
Second Harvest is committed to being an equal opportunity employer which values diversity. Under-represented groups are encouraged to apply for all positions.</div>

IT Helpdesk Technician II

Cobb Technologies

<div>Launch Your IT Career with a Team That Invests in You
Are you ready to start your career in IT with a company that values growth, learning, and real-world experience? At Cobb Technologies, success starts with our people. For over 30 years, we've been a trusted partner to businesses across Virginia, delivering innovative technology solutions and exceptional service.
We're looking for a motivated, customer-focused individual to join our team as an Entry-Level/Level 1 IT Help Desk Technician. If you enjoy solving problems, helping people, and building a strong technical foundation, this is your opportunity to grow with a company that will invest in your success.
What You'll Do as an IT Help Desk Technician:<ul><li>
Be the First Line of Support-Serve as the first point of contact for our clients, providing responsive, professional technical support and creating a positive customer experience.</li><li>
Solve Problems Daily-Troubleshoot and resolve basic technical issues remotely, helping clients stay productive and minimizing downtime.</li><li>
Manage Service Requests-Create, organize, and update service tickets while ensuring timely resolution and adherence to service expectations.</li><li>
Collaborate with the Team-Escalate more complex issues to advanced technicians and work closely with your team to deliver seamless support.</li><li>
Communicate with Purpose-Provide clear, professional communication with end users while documenting issues, solutions, and next steps.</li><li>
Support Business Operations-Assist with onboarding, offboarding, and basic administrative IT tasks that keep organizations running smoothly.</li><li>
Grow Your Skills-Learn new technologies, tools, and systems while building a strong technical foundation for your IT career.</li></ul>
What You Bring<ul><li>
Strong problem-solving and troubleshooting mindset</li><li>
Excellent communication and customer service skills</li><li>
Ability to stay organized and manage multiple tasks in a fast-paced environment</li><li>
A desire to learn, grow, and develop technical expertise</li><li>
Basic knowledge of Windows, Microsoft 365, and networking</li><li>
A team-oriented attitude with a willingness to help others succeed</li></ul>
Bonus (Not Required):<ul><li>
Pursuing or recently completed a degree in IT or Computer Science</li><li>
Familiarity with ticketing systems or remote monitoring tools</li><li>
Exposure to Active Directory, Azure AD, or Microsoft certifications</li></ul> 
Why Choose Cobb Technologies?
We've built a culture where people are supported, challenged, and given the opportunity to grow into their potential.<ul><li>
Career Development: Hands-on experience and training to build your IT career</li><li>
Competitive Pay with opportunities for advancement</li><li>
Comprehensive Benefits including health plans and retirement options</li><li>
Flexible Scheduling to support work-life balance</li><li>
Pet-Friendly Workplace</li><li>
Recognition &amp; Celebration of success</li><li>
Community Impact through Imprint</li></ul> 
About Cobb Technologies
At Cobb, we're more than a workplace-we're a team. With over 110 employees across six locations in Virginia, we've created an environment that is collaborative, supportive, and driven by purpose. We believe in developing our people, delivering for our customers, and giving back to the communities we serve.
If you're ready to build a meaningful career in IT with a company that's invested in your success-apply today!</div>

Level 1 IT Helpdesk Technician

Sofia University

University Overview:Since 1975, Sofia University has aspired to be a leader in transformative higher education offering students an education that transcends beyond a traditional learning environment. Students, staff, and faculty of Sofia are passionate individuals that recognize the need to be a part of something greater than themselves and seek opportunities that will provide them with the tools to empower themselves and their community. As Sofia continues to grow as a University, it remains committed to its transformative transpersonal values, as well as to maintaining a high-quality and diverse workforce representative of the community it services.Sofia University is Western Senior College and University Commission (WSCUC) accredited and offers undergraduate, graduate, and doctoral degree programs in the fields of psychology, business, and computer science. Located in Palo Alto and Costa Mesa, California, the University provides both on campus and online programs, giving students the flexibility to further an education rooted in transformative and transpersonal values, in a format that best suits their schedule and needs. Sofia University is an equal opportunity employer.Position Overview:The Desktop/Helpdesk Support Technician is part of the IT support team and provides technical assistance to users, resolving hardware, software, and network issues both in-person and remote. They would be responsible for being the first point of contact for technical support, troubleshooting problems, escalating issues, and documenting solutions.Sofia University &ldquo;aspires to be a globally conscious leader in transformative education and thus to empower students with intellectual growth, ethical reasoning and the development of emotional intelligence&rdquo;. As an integral part of the Academics team, this position will reflect our values: Service, Stewardship, Transformation, Academic Excellence, Cultural Humility, Innovation, Inspiration, Emotional Awareness and Commitment.Responsibilities:<ul><li>Providing technical assistance for students, staff and faculty and offering solutions via phone, email or in-person.</li><li>Installing, configuring and maintaining classroom technology and other computer hardware, software, and peripherals.</li><li>Troubleshooting hardware, software, and network connectivity problems.</li><li>Identifying and escalating unresolved issues to the appropriate support personnel or teams.</li><li>Document user requests, troubleshooting steps, and resolutions through helpdesk ticketing system.</li><li>Providing guidance and training to users on software and hardware usage.</li><li>Monitoring performance of computer systems and networks, identifying potential problems, and taking corrective actions.</li><li>Attend online meetings with the IT team as needed for discussion, review, or training purposes.</li><li>Communicate through Microsoft Teams with other IT team members.</li><li>Other duties as assigned.</li><li>Weekend and evening work would be required.</li></ul>Qualifications:<ul><li>Relevant education or work experience in technology related field.</li><li>Flexibility and ability to work in an in-person customer facing role up to 20 hours per week when required or needed.</li><li>Willingness to learn and apply new skills.</li><li>Motivated self-starter with problem-solving skills with the ability to troubleshoot.</li><li>Ability to interface with varied members of the Sofia community and maintain professional, friendly, and cooperative demeanor.</li><li>Strong interpersonal, written, and oral communication skills.</li><li>Ability to be proactive, work under minimal supervision.</li><li>Proficiency in Microsoft Office365 and in the use of Zoom/Microsoft Teams technology.</li></ul>Preferred Qualifications:<ul><li>Experience working in higher education and with relevant higher education systems and software.</li><li>Knowledge or proficiency in the use of the Canvas learning management system.</li><li>Ethical commitment and ability to align with Sofia&rsquo;s values and mission.</li></ul>Sofia University is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting the Human Resources Department at 888-820-1484 ext.10200.Pay: $35,000.00 per yearApplication Question(s):<ul><li>Do you have any IT Certifications?</li><li>Do you have experience working in Higher Education?</li><li>Do you have weekend Availability?</li></ul>Work Location: Hybrid remote in Palo Alto, CA 94303

IT Helpdesk Support Technician

The Advocates

<div><div><h1 class="jobSectionHeader">Senior IT Helpdesk Technician</h1>
Compensation: $29&ndash;$34/hr (DOE) 
Location: Murray, Utah (On‑Site)
<h2 class="jobSectionHeader">Role Overview</h2>
We are seeking a Senior IT Helpdesk Technician who can serve as both a hands‑on technical resource and an on‑site team lead. This position is more than ticket work &mdash; you will be the primary on‑site technician for our Murray office, providing in‑person support, overseeing our junior helpdesk staff, and acting as the escalation point for issues our remote technician cannot resolve.
This role is ideal for someone with strong technical troubleshooting abilities, experience guiding or mentoring others, and the drive to continually improve systems, processes, and team performance. You will also help lead larger IT initiatives and travel as needed to support additional locations.
<h2 class="jobSectionHeader">What You&rsquo;ll Do</h2>
<ul><li>Serve as the primary on‑site IT technician for the Murray office, handling hands‑on issues that cannot be resolved remotely.</li>
<li>Act as the senior escalation point for advanced or complex hardware, software, and network troubleshooting.</li>
<li>Supervise, mentor, and provide daily guidance to the junior IT Helpdesk Technician, ensuring productivity and accountability.</li>
<li>Conduct ticket quality reviews and ensure documentation standards are being met across the team.</li>
<li>Oversee user account lifecycle management, permissions, workstation provisioning, and security configurations.</li>
<li>Manage hardware inventory, asset tracking, and software licensing across multiple locations.</li>
<li>Lead IT projects from planning to implementation, collaborating with internal departments.</li>
<li>Identify recurring issues, recommend solutions, and implement process improvements to reduce ticket volume and resolution time.</li>
<li>Contribute to internal knowledge base articles, guides, and team training materials.</li>
<li>Travel as needed to support additional company locations.</li>
</ul><h2 class="jobSectionHeader">What We&rsquo;re Looking For (Required)</h2>
<ul><li>4+ years of IT support experience, including 1+ year in a senior, lead, or mentorship capacity.</li>
<li>Strong experience troubleshooting Windows, PC hardware, and core networking (IP, DNS, DHCP, Wi‑Fi, VPN, etc.).</li>
<li>Experience managing or administering Microsoft 365 (Entra, Intune, Defender, etc.).</li>
<li>Clear written and verbal communication skills with the ability to work directly with senior leadership and non‑technical staff.</li>
<li>Able to manage competing priorities, delegate tasks, and see complex issues through to resolution.</li>
<li>Evidence of ongoing professional growth (certifications, home labs, scripting projects, etc.).</li>
</ul><h2 class="jobSectionHeader">Preferred Qualifications</h2>
<ul><li>Experience administering helpdesk or RMM platforms.</li>
<li>PowerShell or scripting experience for automation or provisioning.</li>
<li>Experience supporting multi‑site IT environments.</li>
<li>Familiarity with IT asset management and software license compliance.</li>
</ul><h2 class="jobSectionHeader">Work Environment</h2>
<ul><li>Full‑time, on‑site role based in Murray, Utah.</li>
<li>Some travel required to the Seattle headquarters or other locations for meetings, projects, or coverage.</li>
<li>Ability to lift up to 50 lbs.</li>
</ul><h2 class="jobSectionHeader">Compensation &amp; Benefits</h2>
<ul><li>Hourly Range: $29&ndash;$34/hr (based on experience)</li>
<li>Medical, dental, vision insurance</li>
<li>401(k)</li>
<li>Paid parental leave</li>
<li>Charitable time off</li>
<li>Additional company benefits provided upon hire</li>
</ul><h2 class="jobSectionHeader">Eligibility</h2>
Applicants must be authorized to work in the United States on a full‑time basis.</div></div>

Senior IT Help Desk Technician

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