it helpdesk technician

Virginia Department of Motor Vehicles

<div><div><div><ul><li>5103368
</li></ul></div><div><ul><li>Richmond, Virginia, United States
</li></ul></div><div><ul><li>Department of Motor Vehicles
</li></ul></div><div><ul><li>Information Technology
</li></ul></div><div><ul><li>Full-Time (Salaried)
</li></ul></div><div><ul><li>Closing at: Apr 20 2026 - 23:55 EDT
</li></ul></div><div><ul><li>Department of Motor Vehicles</li></ul></div></div><div> 
</div><div>Title: IT Helpdesk Technician, Position no. 04379

State Role Title: Info Technology Specialist I

Hiring Range: $47,680.00 - $54,832.00

Pay Band: 4

Agency: Department of Motor Vehicles

Location: ARCHITECTURE OFFICE

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles is looking to hire an IT Help Desk Technician, for a position within its IT Services Administration, at our headquarters location in Richmond, VA.
<div>
The IT Help Desk Technician is responsible for creating, updating, and resolving level I and II incidents, as well as service requests, created by DMV employees, VITA, and various vendors and service providers that are crucial to DMV Service Delivery. Additionally, they are responsible for triaging and escalating high priority incidents to the applicable support team. Their responsibilities will include, but are not limited to: 
<ul><li>Logging in to the call center telephone queue on a rotating basis, Monday - Saturday.</li><li>Using ManageEngine Service Desk Plus for incident and service request management.</li><li>Active Directory Account Management, including password changes, account unlocks, group membership.</li><li>Other Account Management, including password changes, account unlocks, group membership.</li><li>Customer Queuing System, including account management and general troubleshooting.</li><li>OKTA Admin, including account management and general troubleshooting.</li><li>Customer Service Center, including DMV specific software, OS, and hardware general troubleshooting.</li><li>Customer Call Center, including DMV specific software, OS, and hardware general troubleshooting.</li><li>Headquarters Support, including DMV specific software, OS, and hardware general troubleshooting.</li><li>Reviewing Splunk live dashboards and reporting possible network degradations.</li><li>Triaging high priority incidents in preparation for escalation.</li><li>Escalating high priority incidents to the correct support groups.</li><li>Creating applicable support documentation for publishing to the knowledge base.</li><li>First point of contact for issues and concerns with OnBase</li><li>Provides additional support as needed for Voice Technology Services Group</li></ul> 
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don&rsquo;t just talk about our core values, we live them!</div>

Minimum Qualifications
<ul><li>Experience in Microsoft Active Directory and managing user accounts.</li><li>Experience in network troubleshooting, including IP and DNS related incidents.</li><li>Troubleshooting Microsoft Windows Operating Systems and Microsoft Office Products.</li><li>Troubleshooting Google-Suite applications.</li><li>Experience working with Incident/Request Management systems.</li><li>Knowledge of two-factor authentication.</li><li>Experience in remote desktop tool sets, such as RDP or LogMeInRescue.</li></ul> 
Additional Considerations
<ul><li>Troubleshooting DMV software systems and related hardware</li><li>Experience in a technical call center help desk is preferred</li></ul> 
Special Instructions

You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position. 
 
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. 
 
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable. 
 
As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension. 
 
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed. 

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov 


In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.</div></div>

IT Helpdesk Technician, Position no. 04379

<div><ul><li>Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.</li></ul><div></div> 
DSG is seeking an IT Helpdesk/Bench Technician to join our team in either Plymouth, MN or Fargo, ND. In this full time, hourly position, work typically ranges between 7am and 6pm CST, Monday through Friday, but may vary on occasion, according to business needs. As an IT Helpdesk/Bench Technician, you will be responsible for providing front-line technical support to DSG associates. This role addresses helpdesk tickets, performs workstation imaging, and assists with hardware maintenance under direct supervision. Position ensures effective and efficient service and response to internal stakeholders.
DSG is a people-centric, customer-obsessed, and growth-focused wholesale distributor. With over 130,000 (and growing!) products, not only are we one of the most diversified suppliers in the upper Midwest, we also have expertise in electrical, HVAC, plumbing, waterworks, utility, communications, and more! We have fun, we are friendly, and we embody a culture that genuinely cares for people far beyond their job title. Our purpose is to serve fellow employee owners, our partners, and communities toward building a better America, one job at a time. We are proud to be 100% employee owned, with an Employee Stock Ownership Plan (ESOP) that gives our employee owners a unique opportunity to build their personal wealth in addition to a traditional retirement plan.<div>
A Typical Day in the Life of an IT Helpdesk/Bench Technician at DSG:</div> 
<div></div><ul><li>
Respond to helpdesk tickets, calls, and messages promptly</li><li>
Resolve Tier 1 helpdesk issues or escalate appropriately</li><li>
Log service tickets, time, and expenses with accuracy</li><li>
Image and prepare workstations for new hires and replacements that ensures an effective onboarding experience for new employees</li><li>
Perform basic hardware installs (e.g., memory, hard drives, peripherals)</li><li>
Maintain bench area and assist in organizing server/storage areas</li><li>
Assist with basic inventory control and documentation</li><li>
Participate in recycling and disposal of obsolete equipment</li><li>
Report low inventory of standard components</li><li>
Follow RMA procedures for returns</li><li>
Support logistics for moves, acquisitions, or site support as needed</li><li>
Other duties as assigned</li></ul><div></div><div> 
A Successful IT Helpdesk/Bench Technician Typically Has:</div> 
<div></div><ul><li>
A two-year degree with competency in computer hardware and software is preferred</li><li>
Previous technical classes or progress in a degree in an Information Technology related field is preferred</li><li>
A basic knowledge of computer hardware/software and Windows operating systems</li><li>
Previous helpdesk or imaging experience is preferred</li><li>
Ability to work in a fast-paced environment, and flexibility to work on several different tasks throughout the day is required</li><li>
Strong communication and problem-solving skills</li><li>
Ability to lift and move hardware as needed</li><li>
Willingness to travel occasionally</li></ul><div> 
</div><div>At DSG, We Offer Benefits Built for You:</div><ul><li>
We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).</li><li>
We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.</li><li>
We offer competitive compensation packages based on your experience and potential.</li><li>
You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.</li><li>
Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.</li><li>
We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
</li><li>Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.</li><li>
You will receive a discount on all DSG-supplied products.</li><li>
We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.</li></ul></div>

IT Helpdesk/Bench Technician

Al Wajib Digitals

We are seeking a professional IT Helpdesk / First‑Line Support Technician to provide prompt, customer‑focused technical assistance across our Muscat operations. The successful candidate will be the primary point of contact for users, responsible for incident resolution, escalation and maintaining service quality in line with SLAs.Principal responsibilities<ul><li>Serve as first point of contact for technical incidents via phone, email and ticketing system; log, triage and resolve or escalate incidents promptly.</li><li>Troubleshoot desktop and laptop hardware, Windows (10/11) and macOS issues, printers, Office 365/Microsoft 365 applications, basic networking (DHCP, DNS, TCP/IP) and VPN connectivity.</li><li>Manage user account lifecycle in Active Directory/Azure AD (provisioning, password resets, group membership).</li><li>Deploy, image and configure workstations and peripherals; maintain asset inventory and update lifecycle records.</li><li>Apply routine patching and endpoint security measures (antivirus, disk encryption, MFA); assist with user onboarding and offboarding.</li><li>Use remote‑support tools to assist distributed users and document all actions in the ticketing system (ServiceNow, Zendesk or equivalent).</li><li>Produce and maintain clear knowledgebase articles, user guides and runbooks to reduce repeat incidents.</li><li>Escalate complex issues to second‑line/engineering teams with comprehensive diagnostics and handover notes; follow through to resolution.</li><li>Participate in scheduled rollouts, hardware refreshes and after‑hours on‑call rotation as required.</li></ul>Required qualifications and skills<ul><li>1&ndash;3 years&rsquo; experience in IT helpdesk, first‑line support or equivalent.</li><li>Strong troubleshooting skills for Windows desktop environments; macOS experience a plus.</li><li>Practical knowledge of Active Directory/Azure AD, Microsoft 365, VPNs, printers and basic networking concepts.</li><li>Familiarity with ticketing systems and remote‑support tools.</li><li>Customer‑oriented with excellent verbal and written communication skills in English; Arabic advantageous.</li><li>Strong organisational skills, attention to detail and ability to prioritise under pressure.</li><li>CompTIA A+, Microsoft Modern Desktop or equivalent certifications preferred but not mandatory.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul>What we offer<ul><li>Competitive Oman‑market salary and benefits.</li><li>Training and certification support; clear progression to senior support or systems roles.</li><li>Collaborative team environment, modern tools and opportunity to lead local IT initiatives.</li></ul>Job Types: Full-time, PermanentPay: RO24.500 - RO55.200 per hourWork Location: On the road

IT helpdesk/first‑line support

Artech Information Systems L.L.C.

<div><h3 class="jobSectionHeader">Job Title: Desktop Technician 

 
Location: Barceloneta, PR ~ Hybrid</h3>
<h3 class="jobSectionHeader">Salary Range: $15/hr on W2</h3>
<h3 class="jobSectionHeader">Introduction</h3>
This role involves providing high-quality desktop support to ensure customer satisfaction and efficient resolution of technical issues. The position requires monitoring dispatch queues and resolving tickets with known solutions, as well as troubleshooting and remediating issues arising from the user base.
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, Electronics, or a related field</li>
<li>1&ndash;3 years of experience in desktop support or IT helpdesk environment</li>
<li>Strong experience with Windows OS (Windows 10, Windows 11)</li>
<li>Experience assembling, disassembling, and troubleshooting PC components (CPU, RAM, HDD/SSD, GPU)</li>
<li>Prior work experience at client or in client's Industry</li>
</ul>
Applicants must be able to work directly for Artech on W2
<h3 class="jobSectionHeader">Preferred Skills &amp; Qualifications</h3>
<ul><li>Knowledge of peripherals such as printers, scanners, and monitors</li>
<li>Proficient in installing and configuring desktop applications (Client Office, Adobe, Google Chrome)</li>
<li>Experience with antivirus tools and system utilities</li>
</ul><h3 class="jobSectionHeader">Day-to-Day Responsibilities</h3>
<ul><li>Monitor and manage individual ticket queues to resolve routine desktop issues and service requests</li>
<li>Troubleshoot hardware, software, and peripheral-related issues</li>
<li>Escalate complex issues to supervisors or appropriate teams when required</li>
<li>Ensure compliance with corporate and divisional policies and procedures</li>
<li>Maintain high levels of customer satisfaction through effective support</li>
<li>Follow established desktop support practices and standard operating procedures</li>
<li>Update ServiceNow and other tracking systems in a timely and accurate manner</li>
<li>Meet defined ticket volume and resolution targets</li>
<li>Execute computer replacements based on equipment lifecycle/end-of-life schedules</li>
</ul><h3 class="jobSectionHeader">Company Benefits &amp; Culture</h3>
<ul><li>Competitive salary and benefits package</li>
<li>Opportunities for professional growth and development</li>
<li>Inclusive and collaborative work environment</li>
</ul>
For immediate consideration please click APPLY to begin the screening process with Alex.</div>

Desktop Technician

Applied Research Solutions

<div>ARS is seeking an IT Helpdesk Technician to provide end-user support and manage software/hardware solutions in a hybrid Azure environment. The ideal candidate will have experience in account administration, troubleshooting, and deploying solutions within Microsoft and Linux ecosystems.

Why Work with us?

Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.

Responsibilities:
<ul>
<li>Administer employee accounts using Windows Active Directory, and Entra AD in a hybrid cloud environment.</li>
<li>Troubleshoot and resolve software and hardware issues both remotely and on-site.</li>
<li>Track, document, and communicate with employees via collaboration tools and ticketing systems.</li>
<li>Develop, test, and deploy PowerShell scripts to manage software using Microsoft Intune.</li>
<li>Configure and maintain software/firmware updates for corporate devices.</li>
<li>Perform mobile device management (MDM) for laptops and smartphones accessing company resources.</li>
<li>Deploy, monitor, test, and troubleshoot company resources and cloud infrastructure using Microsoft Azure.</li>
<li>Other duties as assigned</li>
</ul>
Qualifications:
<ul>
<li>Must be a US citizen</li>
<li>Proven experience in IT support, system administration, or a related role in a hybrid Azure cloud and Windows environment.</li>
<li>Strong knowledge of Active Directory, Microsoft 365, Intune, and Azure.</li>
<li>Experience with PowerShell scripting and automation in a hybrid cloud environment.</li>
<li>Familiarity with MDM solutions and cloud-based security practices.</li>
<li>Excellent troubleshooting and problem-solving skills.</li>
<li>Strong communication and a strong customer service focus.</li>
<li>Relevant certifications (e.g., AZ-104 Azure Administrator, CompTIA Security+, MCSA) are a plus.</li>
</ul>
Work Environment:
<ul>
<li>Onsite and remote support as needed.</li>
<li>Occasional after-hours work may be required.</li>
</ul>
All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals based on disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.</div>

Help Desk Technician

Zapegg Tax Consultant

<div>Zapegg Tax Consultant is seeking a skilled and detail-oriented Desktop Engineer to join our IT support team in Dubai. This role is ideal for a technically proficient professional who can ensure smooth functioning of desktop systems, provide timely technical support, and maintain IT infrastructure within a fast-paced consultancy environment.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktops, laptops, printers, and peripheral devices.</li>
<li>Provide technical support for hardware and software issues.</li>
<li>Troubleshoot system errors and resolve user-related IT problems.</li>
<li>Manage operating system installations, updates, and patches.</li>
<li>Configure and manage user accounts, email setups, and access permissions.</li>
<li>Ensure data backup and system security protocols are followed.</li>
<li>Maintain IT inventory and update asset management records.</li>
<li>Coordinate with network and system administrators for issue resolution.</li>
<li>Provide user training and support for IT tools and applications.</li>
</ul>
Requirements:
<ul>
<li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in desktop support or IT helpdesk roles.</li>
<li>Strong knowledge of Windows operating systems and desktop troubleshooting.</li>
<li>Familiarity with hardware maintenance and software installations.</li>
<li>Experience with antivirus systems and data backup solutions.</li>
<li>Good problem-solving and analytical skills.</li>
<li>Strong communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong technical troubleshooting skills</li>
<li>Attention to detail and system accuracy</li>
<li>Ability to manage multiple support requests efficiently</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Zapegg Tax Consultant, reliable IT support is essential for ensuring smooth daily operations. This Desktop Engineer position in Dubai offers an excellent opportunity to grow your technical career while contributing to a professional and well-structured consultancy environment.</div>

Desktop Engineer

Cedonix

<div>
 
 
 Onsite IT Support Engineer (Tier 1&ndash;2)
 
 
 
 
 Cedonix
 
 
 |
 
 
 
 
 &nbsp;
 
 
 
 
 Managed Security &amp; IT Services
 
 
 
 
 Location:
 
 Minneapolis, MN - Onsite
 
 
 (Office-Based &ndash; Required)
 
 
 
 Schedule:
 
 Monday&ndash;Friday, 8:00 AM &ndash; 5:00 PM
 
 
 
 
 
 
 About Cedonix
 
 
 
 
 Cedonix is a cybersecurity-focused MSP/MSSP delivering white-glove, compliance-driven IT and security services
 
 to organizations across finance, healthcare, and regulated industries.
 
 
 
 
 
 We specialize in:
 
 <ul>
 <li>
 SOC as a Service (SOCaaS)
 </li>
 <li>
 Endpoint Detection &amp; Response (EDR)
 </li>
 <li>
 Compliance &amp; regulatory alignment (HIPAA, financial frameworks)
 </li>
 <li>
 Fully managed IT infrastructure and security operations
 </li>
 </ul>
 
 
 
 
 
 Our mission is to provide seamless, strategic, and scalable security&mdash;simplified
 
 through high-touch service and technical excellence.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 The Onsite IT Support Engineer (Tier 1&ndash;2) serves as Cedonix&rsquo;s dedicated, in-office technical resource for client operations. This role is critical to maintaining day-to-day IT functionality, user experience, and operational continuity.
 
 
 
 
 
 
 
 You will act as the frontline technical authority onsite, supporting end users, maintaining systems, and ensuring alignment with Cedonix&rsquo;s service standards and compliance requirements.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 End-User Support &amp; Service Delivery
 
 
 <ul>
 <li>
 Provide onsite Tier 1 and Tier 2 technical support for all employees
 </li>
 <li>
 Deliver exceptional user experience with clear communication and rapid resolution
 </li>
 <li>
 Troubleshoot and resolve hardware/software issues within SLA targets
 </li>
 <li>
 Act as the primary onsite escalation point for technical issues
 </li>
 </ul>
 
 Identity &amp; Access Management
 
 <ul>
 <li>
 Manage user provisioning/deprovisioning in:
 </li>
 <li>
 Active Directory (AD)
 </li>
 <li>
 Azure AD (Hybrid environments)
 </li>
 <li>
 Handle permissions, access requests, and security group management
 </li>
 <li>
 Ensure compliance with approval workflows and audit requirements
 </li>
 </ul>
 
 Systems Administration
 
 <ul>
 <li>
 Support and maintain:
 </li>
 <li>
 Microsoft 365 (Exchange, Teams, SharePoint)
 </li>
 <li>
 Windows Servers
 </li>
 <li>
 Endpoint systems (laptops/desktops/mobile)
 </li>
 <li>
 Assist with patching, updates, and system health monitoring
 </li>
 </ul>
 
 Device &amp; Endpoint Management
 
 <ul>
 <li>
 Configure, image, and deploy devices using:
 </li>
 <li>
 Microsoft Intune
 </li>
 <li>
 Windows Autopilot
 </li>
 <li>
 Troubleshoot:
 </li>
 <li>
 Laptops, desktops, printers, mobile devices, phones
 </li>
 <li>
 Maintain hardware/software inventory for assigned office
 </li>
 </ul>
 
 Help Desk &amp; Ticketing
 
 <ul>
 <li>
 Manage full lifecycle of tickets (intake &rarr; resolution &rarr; documentation)
 </li>
 <li>
 Utilize ticketing platforms (e.g., Jira Service Desk or equivalent)
 </li>
 <li>
 Maintain accurate documentation and knowledge base articles
 </li>
 </ul>
 
 Network &amp; Connectivity Support
 
 <ul>
 <li>
 Troubleshoot:
 </li>
 <li>
 Wi-Fi connectivity issues
 </li>
 <li>
 VPN access
 </li>
 <li>
 General network performance issues
 </li>
 <li>
 Coordinate with internal teams or vendors for escalations
 </li>
 </ul>
 
 Office &amp; Infrastructure Support
 
 <ul>
 <li>
 Set up and maintain:
 </li>
 <li>
 Conference rooms &amp; AV systems
 </li>
 <li>
 Workstations and desk setups
 </li>
 <li>
 Cable management and office IT layout
 </li>
 <li>
 Support office moves, expansions, and upgrades
 </li>
 </ul>
 
 Onboarding / Offboarding
 
 <ul>
 <li>
 Execute onboarding/offboarding processes:
 </li>
 <li>
 Account provisioning
 </li>
 <li>
 Device setup and recovery
 </li>
 <li>
 Access removal and compliance validation
 </li>
 <li>
 Follow strict security and documentation protocols
 </li>
 </ul>
 
 Vendor &amp; Project Coordination
 
 <ul>
 <li>
 Work with third-party vendors to resolve issues
 </li>
 <li>
 Participate in IT improvement projects and infrastructure upgrades
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Active Directory &amp; Azure AD (Hybrid environments)
 </li>
 <li>
 Microsoft 365 administration (Exchange, Teams, SharePoint)
 </li>
 <li>
 Windows 10/11 and Windows Server environments
 </li>
 <li>
 Endpoint management (Intune, Autopilot preferred)
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
 </li>
 <li>
 Hardware troubleshooting (laptops, desktops, peripherals)
 </li>
 <li>
 Helpdesk/ticketing systems (Jira, ServiceNow, Autotask, etc.)
 </li>
 </ul>
 
 Core Competencies
 
 <ul>
 <li>
 Strong troubleshooting and problem-solving ability
 </li>
 <li>
 Excellent communication and client-facing skills
 </li>
 <li>
 Ability to work independently as the sole onsite IT presence
 </li>
 <li>
 Strong documentation and process discipline
 </li>
 <li>
 High attention to detail and compliance awareness
 </li>
 </ul>
 
 Experience
 
 <ul>
 <li>
 2&ndash;5+ years in IT support or helpdesk (Tier 1&ndash;2)
 </li>
 <li>
 Experience supporting users in a professional office environment
 </li>
 <li>
 Exposure to MSP, MSSP, or managed services environments preferred
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills &amp; Technologies
 
 
 
 
 Advanced / Nice-to-Have
 
 
 <ul>
 <li>
 Experience with cybersecurity tools:
 </li>
 <li>
 EDR/XDR platforms
 </li>
 <li>
 SIEM tools
 </li>
 <li>
 Familiarity with compliance frameworks (HIPAA, SOC 2, financial regulations)
 </li>
 <li>
 Experience with:
 </li>
 <li>
 Cisco Meraki or similar networking platforms
 </li>
 <li>
 Azure or AWS environments
 </li>
 <li>
 IT Glue or documentation platforms
 </li>
 <li>
 Autotask or PSA tools
 </li>
 <li>
 Scripting knowledge (PowerShell preferred)
 </li>
 </ul>
 
 Certifications
 
 <ul>
 <li>
 CompTIA A+ / Network+ / Security+
 </li>
 <li>
 Microsoft Certifications (MS-900, AZ-900, etc.)
 </li>
 <li>
 ITIL Foundation (nice to have)
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Minimal downtime and rapid issue resolution
 </li>
 <li>
 High end-user satisfaction and trust
 </li>
 <li>
 Clean, audit-ready documentation and systems
 </li>
 <li>
 Proactive identification of risks and improvements
 </li>
 <li>
 Strong alignment with Cedonix&rsquo;s
 
 white-glove service model
 
 </li>
 </ul>
 
 
 
 
 
 Why Join Cedonix
 
 
 <ul>
 <li>
 Work at the intersection of
 
 IT operations and cybersecurity
 
 </li>
 <li>
 Be a
 
 trusted onsite technical leader
 
 , not just a ticket resolver
 </li>
 <li>
 Gain exposure to
 
 enterprise-grade systems and compliance environments
 
 </li>
 <li>
 Be part of a
 
 lean, high-performance team focused on quality over volume
 
 </li>
 </ul>
 
 
 
 
 
 Why Cedonix
 
 
 <ul>
 <li>
 Work in
 
 cybersecurity + IT (high-growth space)
 
 </li>
 <li>
 Be a
 
 trusted onsite technical authority
 
 </li>
 <li>
 Exposure to
 
 enterprise systems &amp; compliance environments
 
 </li>
 <li>
 Join a
 
 lean, high-performance team
 
 </li>
 </ul>
 
 
 
 
 
 Apply If You Are
 
 
 
 ✔ Hands-on and proactive
 
 
 ✔ Strong communicator
 
 
 ✔ Comfortable owning IT operations onsite
 
 
 ✔ Interested in cybersecurity growth
 
</div>

IT Support Specialist

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