it helpdesk technician

Expion health

<div>Job Title: IT Helpdesk Technician
Location: North Bethesda, Maryland
Reports To: IT Manager
Join us in powering the future of pharmacy cost containment!
Expion Health has an exciting opportunity for a IT Helpdesk Technician in our North Bethesda, Maryland office. Our team is continuously expanding the boundaries of the healthcare industry through innovations that intersect data and technology and amplifies human intelligence to result in better outcomes. We need people like you to join in our commitment to drive pure exponential value for our clients and partners.
Are you up for the challenge?
Position Summary
The IT Helpdesk Technician is a key member of the IT support team, providing in-person technical assistance at Expion Health's Maryland office while also supporting remote employees across the organization. This role ensures timely resolution of hardware, software, and network-related issues, maintaining a high standard of customer service. The technician serves as the first point of contact for support requests, managing incidents through the ticketing system, diagnosing technical problems, and escalating complex issues when necessary.
Competencies
<ul><li>DeliverExecute (50%) &ndash; Demonstrates reliability and ownership in resolving technical issues efficiently and accurately. Prioritizes tasks based on urgency and impact, follows through on commitments, and ensures timely closure of support requests. Maintains focus under pressure, adapts to changing priorities, and consistently delivers high-quality service that supports operational continuity and user satisfaction.</li><li>
LearnGrow (25%) &ndash; Actively seeks opportunities to expand technical knowledge and improve support skills. Embraces feedback, adapts to new technologies, and stays current with industry trends. Demonstrates curiosity, initiative, and a commitment to continuous improvement in both individual performance and team contribution.</li><li>
PlanAlign (25%) &ndash; Effectively organizes tasks and resources to meet service expectations and team goals. Anticipates support needs, prioritizes workload, and coordinates with stakeholders to ensure alignment with IT processes and business objectives. Maintains clarity in execution while adapting to shifting priorities and user demands.</li></ul>
Essential Functions<ul><li>
Provide technical support to onsite and remote employees</li><li>
Support the operations of onsite technical equipment including but not limited to monitors, televisions, tablets, printers</li><li>
Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner</li><li>
Diagnose and troubleshoot hardware, software, and network issues</li><li>
Provide step-by-step technical assistance and guidance to users</li><li>
Escalate complex issues to higher-level support teams when necessary</li><li>
Document issues and resolutions in the helpdesk system</li><li>
Maintain inventory of IT equipment and ensure proper tracking</li><li>
Assist with onboarding and offboarding of employees, including account provisioning, device setup, device distribution, account de-provisioning, device retrieval, and device re-deployment</li><li>
Install, configure, and maintain computer systems and applications</li><li>
Perform other duties as assigned to support the IT department and organizational needs</li></ul>
Required Expertise<ul><li>
Associate's degree in Information Technology or related field (or equivalent experience)</li><li>
1&ndash;3 years of experience in a helpdesk or technical support role</li><li>
Proficiency in Windows 11 and MacOS environments</li><li>
Familiarity with Office 365, Smartsheet, and Salesforce</li><li>
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)</li><li>
Experience working with ticketing systems</li><li>
Strong analytical and troubleshooting skills</li><li>
Excellent verbal and written communication abilities</li><li>
Ability to work independently and collaboratively in a hybrid work environment</li></ul>
Preferred Skills<ul><li>
Experience supporting hybrid work environments and remote collaboration tools</li><li>
Familiarity with IT asset management platforms and inventory tracking systems</li><li>
Knowledge of Active Directory, Azure AD, and identity management tools</li><li>
Experience with mobile device management (MDM) solutions</li><li>
Understanding of cybersecurity best practices and endpoint protection tools</li><li>
Ability to create and maintain technical documentation and user guides</li><li>
Strong customer service orientation and ability to communicate with non-technical users</li><li>
Experience with onboarding/offboarding processes in a corporate IT setting</li></ul>
What It's Like to Work with Us
Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare solutions. Embracing the latest opportunities that technology can offer within a rapidly evolving industry, we provide exceptional service, technology, and product innovation to meet greater challenges in pharmacy cost management.
While this position is based in our Maryland office, Expion Health supports a distributed workforce across the continental United States. Our connected culture includes regular town halls, one-on-one meetings with executive leadership, educational forums, and social clubs, ensuring that in-office and remote team members stay engaged, informed, and supported.
We offer comprehensive benefits package which includes the following:<ul><li>
Medical, dental, and vision insurance</li><li>
Short- and long-term disability</li><li>
Life insurance and AD&amp;D</li><li>
Supplemental life insurance (Employee/Spouse/Child)</li><li>
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance</li><li>
Healthcare and dependent care Flexible Spending Accounts</li><li>
Healthcare Savings Account</li><li>
401(k) Savings and Investment Plan with company match</li><li>
Paid time off</li><li>
Phone and Internet allowance</li></ul>
Expion Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

IT Helpdesk Technician

Toshiba International Corporation

<div>
 
 We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
 
 
 
 At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.
 
 
 
 Job Summary
 
 
 
 The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to user inquiries via phone, email, chat, or in-person.
 </li>
 <li>
 Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
 </li>
 <li>
 Log all support requests in the ticketing system and maintain accurate documentation.
 </li>
 <li>
 Escalate unresolved issues to Level 2/3 support or appropriate teams.
 </li>
 <li>
 Assist with user account setup, password resets, and access permissions.
 </li>
 <li>
 Perform routine maintenance tasks such as software updates and system checks.
 </li>
 <li>
 Provide excellent customer service and follow up to ensure user satisfaction.
 </li>
 <li>
 Maintain inventory of IT equipment and supplies.
 </li>
 <li>
 Support onboarding and offboarding processes for employees.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
 </li>
 <li>
 0&ndash;2 years of experience in IT support or helpdesk environment.
 </li>
 <li>
 Basic understanding of Windows and macOS operating systems.
 </li>
 <li>
 Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Customer-focused with a positive attitude.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 On-site work
 </li>
 <li>
 May require occasional evening or weekend support.
 </li>
 <li>
 Ability to lift and move IT equipment as needed.
 </li>
 </ul>
</div>

Technician Helpdesk I

M3 Technology Consultants, Inc.

<div><h1 class="jobSectionHeader">What do we offer YOU?
</h1><ul><li>Very competitive compensation package</li><li>
Collaborative team environment</li><li>
Career Growth with an active mentorship program to help guide your advancement as an IT Professional</li><li>
Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more</li><li>
401(k) with a generous employer match</li></ul><h1 class="jobSectionHeader">
Who are YOU?
</h1>You are an experienced Helpdesk Support Professional with 1-3 years of helpdesk technician experience. You enjoy interacting with clients to solve their IT problems and issues, and working in a collaborative team environment.
The work, conducted from the business office, requires communication with clients, so excellent communication skills are necessary. Previous experience in a similar client relationship is also required. Our clients will rely on your cool and calm demeanor, combined with extensive knowledge of all aspects of technology, which is a critical requirement.<h1 class="jobSectionHeader">
What does your day/week look like?
</h1><ul><li>Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.</li><li>
Troubleshooting workstations, networks, and servers</li><li>
Manage and support disaster recovery and business continuity solutions</li><li>
Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security</li><li>
Remote access solution implementation and support: VPN, Terminal Services, and Citrix</li><li>
Maintain documentation for hardware, applications, and SOPs</li><li>
Communication with Clients to keep them informed of incident progress, and notification of impending changes</li></ul><h1 class="jobSectionHeader">
What do you need for this amazing opportunity?
</h1><ul><li>Enjoy working in a team environment and communicating effectively</li><li>
Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener, and customer care</li><li>
Technical Awareness: able to match resources to technical issues and consult clients on solutions for their business</li><li>
Diagnostic skills for technical issues</li><li>
IT Certifications: Microsoft 365 Fundamentals, CompTIA A+</li><li>
Associate's/Bachelor's Degree in IT or related field</li><li>
Knowledge of the full stack of Microsoft desktop and server applications, as well as Office 365</li><li>
Experience working with Office 365, Active Directory, and DNS</li><li>
Experience with Mac devices</li><li>
Knowledge of applications in the AEC field, such as AutoCAD and Revit</li></ul><h1 class="jobSectionHeader">
Who are We?
</h1>M3 Technology Consultants is headquartered in Fairfax, VA and was founded in 2003. We are a rapidly growing, dynamic company that has successfully built an industry reputation based on providing our clients with unparalleled IT services to businesses across the Washington, DC, and Denver, Colorado, area. Our team of highly skilled IT professionals supports small and large businesses spanning numerous industries that require support for line of business applications to disaster recovery, physical server/network management, and network maintenance and management.
We promote an entrepreneurial work environment with an emphasis on customer service. And through empowering great employees, we have created a culture of dedicated, creative, dynamic, hardworking, and fun-loving individuals.
Sound good? Then send us your resume NOW! We want to talk to YOU!</div>

MSP Helpdesk Technician

Stellar Hunters

<div>We are seeking a reliable and customer-focused Helpdesk Agent to join our IT support team. The ideal candidate will provide first-line technical support, troubleshoot hardware and software issues, and deliver clear, empathetic communication to end users. This role requires strong problem-solving skills, familiarity with common desktop and mobile platforms, experience with ticketing systems, and the ability to escalate complex issues to appropriate engineering teams while maintaining excellent service standards.<h3 class="jobSectionHeader">
Key Responsibilities for Helpdesk Agent - Support, Troubleshooting &amp; Customer Service</h3><ul><li>
Serve as the primary point of contact for technical support requests via phone, email, chat, and ticketing system; log, triage, and track incidents to resolution in accordance with SLAs.</li><li>
Troubleshoot and resolve common desktop, laptop, peripheral, mobile device, and operating system issues for Windows, macOS, iOS, and Android environments.</li><li>
Support common business applications (e.g., Microsoft 365, Google Workspace, collaboration tools) and assist with software installation, configuration, and updates.</li><li>
Perform user account administration tasks including password resets, access provisioning, group membership management, and basic Active Directory or identity provider support.</li><li>
Diagnose connectivity and network-related issues at a basic level (Wi‑Fi, VPN, wired connections) and coordinate with network teams for escalations when needed.</li><li>
Follow documented procedures and runbooks to resolve issues; escalate complex or security-sensitive incidents to senior IT staff with clear documentation of troubleshooting steps.</li><li>
Provide timely, friendly, and professional communication to users; set expectations, follow up on open tickets, and ensure customer satisfaction through closure.</li><li>
Maintain and update knowledge base articles, how-to guides, and internal documentation to improve first-contact resolution rates and support onboarding of new team members.</li><li>
Participate in on-call rotations, shift coverage, and occasional after-hours support as required by business needs.</li><li>
Identify recurring issues and collaborate with IT and engineering teams to drive root-cause analysis and longer-term remediation or automation.</li></ul><h4 class="jobSectionHeader">
Required Qualifications - Helpdesk Skills &amp; Experience</h4><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li><li>
1+ years of experience in a helpdesk, desktop support, or customer-facing technical support role.</li><li>
Working knowledge of Windows and macOS client systems, mobile device management concepts, and common business applications such as Microsoft 365 or Google Workspace.</li><li>
Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) and basic ITSM practices, including incident prioritization and escalation.</li><li>
Strong communication skills&mdash;both written and verbal&mdash;with the ability to explain technical concepts to non-technical users in a clear, patient, and respectful manner.</li><li>
Good problem-solving aptitude, attention to detail, and the ability to follow procedures while exercising sound judgment in escalations.</li><li>
Ability to work independently and collaboratively in a fast-paced environment, manage multiple priorities, and meet SLA targets.</li></ul><h4 class="jobSectionHeader">
Preferred Qualifications - Tools, Certifications &amp; Domain Experience</h4><ul><li>
Certifications such as CompTIA A+, Microsoft Certified Fundamentals, or equivalent customer support certifications are a plus.</li><li>
Experience with MDM platforms (e.g., Intune, Jamf), remote support tools, and basic scripting for repetitive tasks (PowerShell, Bash) is beneficial.</li><li>
Prior experience in a SaaS or fast-growing technology company, or exposure to security best practices and access controls, is advantageous.</li><li>
Comfort contributing to knowledge bases, training materials, and end-user education initiatives to reduce repetitive incidents.</li></ul><h5 class="jobSectionHeader">
Work Environment &amp; Compensation - Helpdesk Agent Salary &amp; Benefits</h5><ul><li>
Full-time position with an onsite model.</li><li>
Competitive salary commensurate with experience and a comprehensive benefits package, including health insurance, retirement plan options, and paid time off.</li><li>
Opportunities for professional development, training, and certification support; clear paths for career growth within IT and cross-functional teams.</li><li>
Inclusive culture that values diversity, equity, work-life balance, and employee well-being.</li></ul></div>

Helpdesk Agent

Arcadia

<div>
 
 Junior IT Support Technician
 
 
 Who We Are
 
 
 Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. Visit www.arcadia.com.
 
 
 Job Summary
 
 
 Join our dynamic IT team as a Junior IT Support Technician, where you will be the first point of contact for technical excellence. This is a fast-paced role where you will handle a wide range of support tasks&mdash;from hardware troubleshooting to access management. We are looking for an eager learner who uses modern tools like AI and Jira to work smarter, resolve tickets faster, and provide a top-tier experience for our global workforce. This is a shift-based role (24x5) supporting a global team.
 
 
 Responsibilities
 
 
 ● Technical Troubleshooting :Provide comprehensive support for macOS and Windows environments. Manage the full ticket lifecycle&mdash;from initial intake to final resolution&mdash;encompassing hardware diagnostics, software provisioning, and complex systems troubleshooting
 
 
 ● Access Management: Handle the day-to-day execution of onboarding and offboarding, ensuring users have the correct access to internal systems and SaaS platforms (Google Workspace, Slack, etc.).
 
 
 ● AI-Enabled Troubleshooting: Use AI tools as a daily assistant to research solutions for technical issues, draft clear user documentation, and improve the speed and accuracy of your ticket resolutions.
 
 
 ● Jira Ticket Ownership: Manage your ticket queue within Jira Service Desk effectively. While you will handle standard requests independently, you will work with Senior technicians for any complex Jira project customizations.
 
 
 ● Process Execution: Work within established automated workflows to ensure IT data and Asset Management boards stay updated and accurate.
 
 
 ● Global Support: Support the wider IT team in maintaining office technology and internal infrastructure across our global locations.
 
 
 ● Mentorship &amp; Growth: Actively learn from Senior technicians to grow your skills in advanced troubleshooting, Jira administration, and workflow automation. Requirements
 
 
 ● Experience: 1&ndash;3 years of experience in an IT Helpdesk or technical support environment. ● OS Foundations: Solid basic knowledge of macOS and Windows troubleshooting.
 
 
 ● Access Management: Familiarity with managing user accounts in tools like Google Workspace, Slack, or Zoom. ● AI &amp; Tech Savvy: A strong interest in using AI tools to find solutions to problems and streamline your daily workload.
 
 
 ● Eagerness to Learn: A "can-do" attitude with the ability to handle a high volume of diverse tickets while knowing when to escalate complex issues to Senior staff.
 
 
 ● Shift Flexibility: Comfort working in a shift-based environment to support our 24x5 global operations.
 
 
 ● Communication: Clear and empathetic communication skills for supporting non-technical users.
 
 
 Benefits
 
 
 ● Competitive Compensation: Based on market standards.
 
 
 ● Hybrid Model: Remote-first policy with city-center office access.
 
 
 ● Health &amp; Wellness: Medical Insurance (1+5 Family Members) and Flexible Benefit Plan.
 
 
 ● Impact: A chance to contribute to a $1.5B valuation company helping to build a clean energy future.&nbsp;
 
 
 Thank you
 
</div>

IT Support Junior Technician

Novapack Pvt. Ltd.

Job post summaryPay: Rs45,000.00 - Rs50,000.00 per monthKey Responsibilities<ul><li>Must have knowledge of ERP</li><li>Provide first-level technical support to staff and users for hardware, software, and network-related issues.</li><li>Diagnose and resolve technical issues promptly, escalating complex problems to senior IT staff when necessary.</li><li>Install, configure, and maintain computer systems, printers, scanners, and other peripheral devices.</li><li>Assist in the maintenance of servers, network equipment, and other IT infrastructure.</li><li>Monitor system performance and ensure security and efficiency of IT infrastructure.</li><li>Perform routine backups and data recovery processes.</li><li>Manage the inventory of IT equipment and ensure proper asset tracking.</li><li>Assist in the deployment and management of software applications and updates.</li><li>Collaborate with vendors for hardware and software purchases or repairs.</li><li>Ensure adherence to IT security policies and guidelines.</li><li>Assist in implementing measures to protect organizational data and systems from cyber threats.</li><li>Conduct regular updates and patch management for operating systems and applications.</li><li>Basic understanding of ERP</li></ul>Qualifications and SkillsEducation<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li></ul>Technical Skills<ul><li>Basic understanding of ERP, networking, servers, and database systems.</li><li>Proficiency in Windows/Mac operating systems</li><li>Knowledge of basic troubleshooting techniques for hardware and software issues.</li><li>Familiarity with IT helpdesk systems and tools.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore Cantt. Gpo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

IT ASSISTANT

alfarabi medical laboratory

Part time IT technician- Good understaning of systems, software and all related IT issues.- Great communication and problem solving skills- Work is 3-4 hours a day and 5 times a week.Job Type: Part-timePay: AED1,000.00 - AED1,200.00 per month

Ajman

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