helpdesk and cafm coordinator

offshore methods engineer Jobs in Doha Qatar

offshore methods engineer

oracle hcm techno functional consultant Jobs in Doha Qatar

oracle hcm techno functional consultant

principal electrical engineer Jobs in Doha Qatar

principal electrical engineer

it infrastructure engineer

Saipem

<div>
 <strong>
  Saipem
 </strong>
 is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is &ldquo;One Company&rdquo; organized into business lines:
 <strong>
  Asset Based Services, Drilling, Energy Carriers, Offshore Wind, Sustainable Infrastructures, Robotics &amp; Industrialized Solutions.
 </strong>
 Always oriented towards technological innovation, the company&rsquo;s purpose is
 <strong>
  &ldquo;Engineering for a sustainable future&rdquo;
 </strong>
 . As such Saipem is committed to supporting its clients on the energy transition pathway towards Net Zero, with increasingly digital means, technologies and processes geared for environmental sustainability. Listed on the Milan Stock Exchange, it is present in more than
 <strong>
  50 countries
 </strong>
 around the world and employs about
 <strong>
  30,000 people of over 130 nationalities.
  <br/>
  <br/>
 </strong>
 <strong>
  Purpose Of The Position
  <br/>
  <br/>
 </strong>
 As
 <strong>
  Offshore Methods Engineer
 </strong>
 , you will respond to the
 <strong>
  Project Manager
 </strong>
 and be part of the
 <strong>
  COMP2 / Ruya12 project
 </strong>
 within
 <strong>
  Subsea Engineering Department.
  <br/>
  <br/>
 </strong>
 <strong>
  How can you support us? Here below your responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prepare complete engineering Installation package (installation procedures / rigging drawing / check list dossier / trial lift &amp; load out procedures etc.)
  </li>
  <li>
   Follow up all the Interfaces with Installation analysis team (naval eng. / structural eng. / pipelay analysis eng.) including input &amp; deeply review of analysis / design report.
  </li>
  <li>
   Follow up operation phase (including temporary items material procurement, vessel mobilization, subcontractors contract(s) etc.);
  </li>
  <li>
   Follow up onshore &amp; offshore operation to technical assist (project side) vessel management team during mobilization / testing &amp; installation phase.
  </li>
  <li>
   Follow up and manage team of young eng. (method / ops eng) + draftsman for preparation of Installation documents.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Master&rsquo;s degree in Mechanical/Civil (preferable) or other Engineering degree
  </li>
  <li>
   Experience: Minimum 5-10 years in Installation engineering (including operation follow up / offshore &amp; yard experiences)
  </li>
  <li>
   Languages: Proficient in English
  </li>
  <li>
   Technical Skills / Knowledge with:
  </li>
  <li>
   With particular reference (but not limited to) to shallow water activities (S-Lay / Jacket / Deck / Cables / Structures installation)
  </li>
  <li>
   EPC
  </li>
  <li>
   Offshore Transportation and Installation Experience
  </li>
  <li>
   Onshore / Offshore based
  </li>
  <li>
   IT Skills:
  </li>
  <li>
   Office package (including Microsoft Project)
  </li>
  <li>
   Good knowledge of main offshore T&amp;I codes (DNV/API etc.)
  </li>
  <li>
   Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  </li>
  <li>
   Advanced Microsoft Excel skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Can We Offer To You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Permanent Contract - Project-based position
  </li>
  <li>
   Corporate Benefits: We offer a comprehensive benefits package
  </li>
  <li>
   Working Hours: 45 hours weekly (9 hours x 5 days)
  </li>
  <li>
   Our One Saipem Way soft skills model leverages on skills development, career growth, opportunities to innovate through complex challenges by promoting communication and collaboration to achieve common goals.
  </li>
  <li>
   Location: Doha, Qatar
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  We support your development!
 </strong>
 Do you feel you might not fit this role perfectly? If you think you can contribute to our business development in the future, don&rsquo;t hesitate to apply anyway through our spontaneous application form!
 <br/>
 <br/>
 <strong>
  We embrace diversity!
 </strong>
 At Saipem, we believe that innovation thrives through diversity. Our culture is built on mutual respect, collaboration, inclusion and the belief that our differences drive our progress.
 <br/>
 <br/>
 <strong>
  Safety and Sustainability matter to us!
 </strong>
 Operating in difficult and at times extreme situations, the focus is always on the health and safety of people and the preservation of the natural ecosystem.
 <br/>
 <br/>
 <strong>
  Find out more on our career page
 </strong>
 <strong>
  here
  <br/>
  <br/>
 </strong>
 <strong>
  One
 </strong>
 vision,
 <strong>
  many
 </strong>
 paths,
 <strong>
  limitless
 </strong>
 possibilities.
 <br/>
 <br/>
 <strong>
  PRIVACY POLICY
  <br/>
  <br/>
 </strong>
 In accordance with the Qatar's Personal Data Privacy Protection Law (PDPPL) enacted as Law No. 13 of 2016 (&ldquo;GDPR&rdquo;). All interested candidates (L. 903/03) are invited to consult the privacy policy (art 13, 14, D.Lgs 196/03 and art 13 GDPR 679/16)
</div>


Offshore Methods Engineer

QatarEnergy

<div>
 <strong>
  Primary Purpose Of The Job
  <br/>
  <br/>
 </strong>
 Provide technical design and engineering services in Electrical Engineering for all assigned engineering projects. Achieving the technical quality of work in accordance with QatarEnergy procedures, whilst considering quality, schedule, cost and HSE.
 <br/>
 <br/>
 <strong>
  Required Experience And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fifteen (15) years relevant post graduate experience in Oil &amp; Gas industry with an extensive technical expertise and track record of leading electrical engineering team in complex projects.
  </li>
  <li>
   Experience of all project stages (i.e. Feasibility/Concept Optimisation, FEED, EPIC, Commissioning/troubleshooting) is desired.
  </li>
  <li>
   Experience working as Client Engineer is preferable.
  </li>
  <li>
   Ability to identify and utilise relevant engineering standards and codes related to Electrical Engineering.
  </li>
  <li>
   Demonstrable coach/mentoring experience.
  </li>
  <li>
   Proven capability to manage time, cost and quality in design and engineering of projects within multiple projects handling environment.
  </li>
  <li>
   Self-motivated person with a desire to solve complex engineering problems, effective team leadership, good communications and presentation skills with fluency in English.
  </li>
  <li>
   Solid Technical Report writing skills (in English).
  </li>
  <li>
   Proficient power system analysis tools / software and in all Microsoft Office applications (i.e. Word, Excel, Powerpoint).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Power / Electrical Engineering from an accredited university.
  </li>
  <li>
   Chartered Engineer / Professional Engineer status or equivalent is preferable.
  </li>
 </ul>
</div>


PRINCIPAL ELECTRICAL ENGINEER

Al Jazeera Media Network

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <em>
  Position at Al Jazeera Media Network
  <br/>
  <br/>
 </em>
 <strong>
  Al Jazeera Media Network are seeking an experience Administration professional to join their team in Qatar.
  <br/>
  <br/>
 </strong>
 <strong>
  The Ideal Candidate Should Meet The Below Criteria
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Valid QID/ Residency permit
  </li>
  <li>
   Bilingual: Arabic and English
  </li>
  <li>
   Experience: 3 years in Administration Field
  </li>
  <li>
   Education: Bachelor Degree in Business Administration
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversees all Operational matters (including IT, HR and Premises)
  </li>
  <li>
   Supports the editorial team in relation to field operations and other activities as required.
  </li>
  <li>
   Provide operational administrative and logistics support for News team
  </li>
  <li>
   Handle the administration and maintenance of the Bureau's infrastructure
  </li>
  <li>
   Responsible for identifying governance issues e.g. in Accounting Standards, Health &amp; Safety.
  </li>
  <li>
   Ensures the bureau is in compliance with local law and Al Jazeera policies and procedures
  </li>
  <li>
   Oversees integrity, protection and effectiveness of the database; reconciliation of all related.
  </li>
  <li>
   Work closely with Procurement and ensures the best practices, and get approvals as per TOFA
  </li>
  <li>
   Coordinate with the banks, legal advisors, insurance brokers, IT and other professional advisors.
  </li>
  <li>
   Responsible for Risk Management and Contingency Planning / Disaster Recovery.
  </li>
  <li>
   Coordinate the shipping of all bureau equipment &amp; secure required documentation
  </li>
  <li>
   Sustain proper and accurate filing and tracking records for Administrative subjects
  </li>
  <li>
   Assist employees and refer them to the concerned person or department for any inquiries
  </li>
  <li>
   Arrange business travel arrangements for team members and visitors
  </li>
  <li>
   Prepare reports as required by International Services manager or Regional Director
  </li>
  <li>
   Supervise cleaning contractor and security contractor, and Maintenance by following procedures,
  </li>
  <li>
   Receive, direct and relay telephone messages and fax messages. - if there is no bureau secretary
  </li>
  <li>
   Handle the collection and delivery of mail - if there is no bureau secretary
  </li>
  <li>
   Assist in the planning and preparation of meetings, conferences and conference telephone calls.
  </li>
  <li>
   Responsible for the financial &amp; management reporting processes in Bureau, ensuring the availability of timely and relevant information for the respective regional Hub.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: 3 years in a related field.
  </li>
  <li>
   Education: Bachelor Degree in Business Administration
  </li>
 </ul>
</div>


Officer – MEA Bureaus Administration IGS

Arab Solutions

<div>
 <strong>
  Job Title:
 </strong>
 OAS Team Lead (Oracle Analytics Server &amp; BI delivery activities) Arabic Speaker
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are seeking an experienced OAS Team Lead to lead the Oracle Analytics Server (OAS) delivery track, ensuring high-quality BI solutions aligned with organizational standards. The role involves managing RPD data models, overseeing dashboard and reporting development, and leading BI initiatives that enable data-driven decision-making.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Lead and manage the Oracle Analytics Server (OAS) track and BI delivery activities.
 <br/>
 <br/>
 Design, develop, and maintain RPD repository models and semantic layers.
 <br/>
 <br/>
 Oversee development of dashboards, KPIs, and BI Publisher reports.
 <br/>
 <br/>
 Ensure adherence to BI architecture, governance, and development standards.
 <br/>
 <br/>
 Manage and mentor the OAS team, ensuring timely and quality deliverables.
 <br/>
 <br/>
 Collaborate with business stakeholders to gather and translate reporting requirements.
 <br/>
 <br/>
 Monitor performance, troubleshoot issues, and optimize BI solutions.
 <br/>
 <br/>
 Coordinate with data engineering and IT teams for data integration and enhancements.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
 <br/>
 <br/>
 7+ years of BI experience with strong expertise in Oracle Analytics Server (OAS).
 <br/>
 <br/>
 Hands-on experience with RPD modeling, dashboards, KPIs, and BI Publisher.
 <br/>
 <br/>
 Strong SQL and data modeling knowledge.
 <br/>
 <br/>
 Experience leading BI teams and enterprise reporting initiatives.
 <br/>
 <br/>
 Strong communication and stakeholder management skills.
 <br/>
 <br/>
 <strong>
  Language Requirement
  <br/>
  <br/>
 </strong>
 Arabic proficiency is required.
 <br/>
 <br/>
 English fluency required.
 <br/>
 <br/>
 Skills: sql,oracle analytics server,stakeholder,dashboards,bi publisher,bi delivery activities,bi architecture,bi solutions,rpd,data modeling
</div>


OAS Team Lead (Oracle Analytics Server & BI delivery activities) Arabic Speaker

Fever

<div>
 Hey there!
 <br/>
 <br/>
 We&rsquo;re Fever, the world&rsquo;s leading tech platform for culture and live entertainment,
 <br/>
 <br/>
 Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we&rsquo;re revolutionizing the way people engage with live entertainment.
 <br/>
 <br/>
 Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
 <br/>
 <br/>
 Our results? We&rsquo;ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
 <br/>
 <br/>
 To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
 <br/>
 <br/>
 Ready to be part of the experience?
 <br/>
 <br/>
 Now, let&rsquo;s discuss this role and what you will do to help achieve Fever&rsquo;s mission.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 Having many products and countries, we need to make sure everything runs smoothly. As the Operations team, our goal is to help Fever grow, increasing the efficiency in our ways of working and maintaining a best-in-class experience for all our stakeholders. We love testing, launching and executing new projects, and supervise all Operations related topics, from events execution, user and partner operations to all processes and tools.
 <br/>
 <br/>
 We are looking for an Onsite Operations Specialist who loves to improve efficiency in everything and always finds the way to get things done!
 <br/>
 <br/>
 This cross-functional role will allow you to interact with numerous areas of the business, understanding their needs and ways of working and giving you the opportunity to learn about how Fever works!.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participate in different company-wide projects focused on improving a specific area of the business.
  </li>
  <li>
   Have the opportunity to lead a project with the support of senior members of your team, ensuring it reaches the defined goals, objectives, and timelines.
  </li>
  <li>
   Lead the necessary analysis for the completion of multiple projects, identifying the best solutions in each scenario taking into account different factors such as client satisfaction, cost control and profitability
  </li>
  <li>
   Identify areas of improvement and work on the continuous improvement strategy across all areas of the business
  </li>
  <li>
   Collaborate with key stakeholders to identify project requirements, scope, and deliverables
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have 1-2 years of relevant experience (e.g., consulting, operations or tech related)
  </li>
  <li>
   You have a Bachelor&rsquo;s degree in Engineering, Business Administration, Data Analytics or related fields.
  </li>
  <li>
   You are fluent in English.
  </li>
  <li>
   You have experience in Excel/Google Sheets, SQL, and data visualization.
  </li>
  <li>
   You embrace change and you create it! We are a fast-growing company and we want you to help us to adapt to these changes.
  </li>
  <li>
   You have a strong analytical and problem-solving skills, with the ability to make data-driven decisions
  </li>
  <li>
   You have excellent interpersonal and communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits &amp; Perks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attractive compensation package and the potential to earn a significant bonus for top performance.
  </li>
  <li>
   Opportunity to have a real impact in a high-growth global category leader
  </li>
  <li>
   Work in a location in the heart of Doha
  </li>
  <li>
   40% discount on all Fever events and experiences
  </li>
  <li>
   Private health insurance
  </li>
  <li>
   Classpass
  </li>
  <li>
   Work in the heart of the city, with possible travel across our markets
  </li>
  <li>
   Home office friendly
  </li>
  <li>
   Responsibility from day one and professional and personal growth
  </li>
  <li>
   Great work environment with a young, international team of talented people to work with!
   <br/>
   <br/>
  </li>
 </ul>
 Thank you for considering joining Fever. We cannot wait to learn more about you!
 <br/>
 <br/>
 If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
 <br/>
 <br/>
 Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
 <br/>
 <br/>
 If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
 <br/>
 <br/>
 If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
 <br/>
 <br/>
</div>


Onsite Operations Specialist

Oliver Wyman

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
 <br/>
 <br/>
 As a business of Marsh, we work alongside the world&rsquo;s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
 <br/>
 <br/>
 For more information, visit oliverwyman.com, or follow us on LinkedIn and X.
 <br/>
 <br/>
 <strong>
  Why join us?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opportunities in Dubai, Doha and Riyadh offices.
  </li>
  <li>
   Come aboard if you are excited by challenges and want to work across different cultures.
  </li>
  <li>
   We want you to step out of your comfort zone and embrace your curiosity.
  </li>
  <li>
   Our consultants learn on the job and receive formal training to develop their communication, presentation, analytical, and client management skills.
  </li>
  <li>
   You&rsquo;ll find genuine colleagues who stand by their beliefs and measure success by the lasting impact you create together.
  </li>
  <li>
   We believe in flexibility, including the opportunity of hybrid working. You are also invited to join our employee resource groups and social activities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who can apply?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2027 Graduates
  </li>
  <li>
   2 to 6 months internship (we are offering COOP)
  </li>
  <li>
   Candidates in their penultimate year of their graduation
  </li>
  <li>
   Recruitment Process: Screening + Online test + HR Interview + Case Interviews
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As an Intern you will:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work in teams to solve high level business problems facing Global 1000 clients
  </li>
  <li>
   Carry out essential research and analysis
  </li>
  <li>
   Help with complex quantitative, strategic and financial analyses of corporations and businesses
  </li>
  <li>
   Receive support to develop leadership and client management skills
  </li>
  <li>
   Gain broad exposure within consulting services to a variety of industries: Automotive, Aviation, Communications, Media, Retail, Surface Transportation, Public Sector, Telecom, Financial Services, Energy, Digital and Health &amp; Life Sciences.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Immediate impact, continuous challenge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You&rsquo;ll work on challenging projects that have a significant impact on clients, industries, and societies from day one.
  </li>
  <li>
   We&rsquo;ll ask you to be brave, challenging the status quo and constantly striving to build something new to shape our firm and the world around us.
  </li>
  <li>
   You&rsquo;ll be a contributing team member from the start, building trust-based relationships with stakeholders and delivering breakthrough impact.
  </li>
  <li>
   Your learning curve will be steep, with each project offering new opportunities to expand your toolkit and to team with specialists who have deep subject-matter and technical expertise.
  </li>
  <li>
   You&rsquo;ll likely have the chance to travel within your home market and internationally. No two weeks are ever the same.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Chart your course; we support the journey
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You&rsquo;ll have the opportunity to work on projects across all our industries and capabilities and will be able to specialize early or leave it until several years in.
  </li>
  <li>
   Various colleagues will guide and coach you throughout your career, including a dedicated buddy, a career adviser, and your talent manager.
  </li>
  <li>
   We care deeply about sustainable work-life quality and provide for career flexibility with a variety of programs including sabbaticals, non-profit fellowships, and externships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We hire you to be you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Our open, inclusive, and down-to-earth culture will enable you to bring your best authentic self to work.
  </li>
  <li>
   You&rsquo;ll work alongside down-to-earth colleagues who do serious work, but don&rsquo;t take themselves too seriously.
  </li>
  <li>
   There&rsquo;s no corporate mold to fit and hierarchy doesn&rsquo;t get in the way.
  </li>
  <li>
   We do not let artificial barriers stand in the way of your personal career progression.
   <br/>
   <br/>
  </li>
 </ul>
 Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.
 <br/>
 <br/>
 Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
 <br/>
 <br/>
 <strong>
  R_325948
 </strong>
</div>


OLIVER WYMAN - INTERNSHIP MIDDLE EAST 2026

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Officer VIP &amp; Premium Care
</div></div><div><div>Ref #
</div><div>231530
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 12-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><div><b>About the Role:</b><br>
We are currently recruiting for Officer VIP &amp; Premium Care, within Ground Services - QR Corporate Customer Care in Doha.<br>
<br>
In this role, you will be responsible for managing and resolving feedback from VIP and Premium customers to ensure exceptional service and satisfaction. This includes handling all Customer Care issues for First, Business, Platinum, and Gold passengers, analyzing feedback, leading investigations, determining appropriate resolutions, and preparing compensation proposals for management approval. The role ensures that every case is managed efficiently, professionally, and in line with company standards..<br>
<br>
<b>Key Accountabilities:</b><br>
<ul><li>Responsible for processing and responding to customer feedback mainly VIP and Premium customers via various communication channels.</li><li>Liaise with functional departments at Head Office and Outstations to gather information and carryout background investigations about customer feedback and complaints to ensure resolution.</li><li>Prepare and seek approvals on final responses before submitting it to the customers on feedback resolutions using appropriate templates.</li><li>Apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management resolution process to ensure compliance.</li><li>Work as per SLA with qualitative and quantitative KPIs for customer feedback case management to ensure cases are properly analyzed, categorized and closed.</li><li>Proactively identify to management trends of customer complaints and root causes to ensure timely corrective measures are taken.</li><li>Act as a final approver for case resolutions that do not include compensations.</li><li>Contribute to the case investigations for GCEO/CCO cases as and when required.</li><li>Provide subject matter expertise to other departments about customer feedback management.</li><li>Play an important role in the continuous improvement initiatives for the company by highlighting recurring causes of service failures and participate in ongoing forums to optimize the Customer Experience.</li></ul><br>
<b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><div><b>Qualifications:</b><br>
Bachelor&rsquo;s degree with at least 3 years of relevant experience, or a diploma with a minimum of 4 years of related experience. Travel industry experience is essential for this role.<br>
<br>
<b>Job Specific Skills</b><br>
Essential<br>
<ul><li>Proven ability to work under pressure.</li><li>Excellent Communication Skills (verbal and written English).</li><li>Excellent MS Office Skills.</li></ul><b>
Preferred</b><br>
<ul><li>Ability to work with minimal instructions.</li></ul><br>
<b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</div><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=231530</div></div></div></div></div></div></div></div>

Officer VIP & Premium Care

Explore 8+ It infrastructure engineer in Doha Qatar this April. Find roles across top companies and apply now to boost your career.