it infrastructure manager

Everything Managed Group

<div>Job Title: IT/Infrastructure Manager

Reports To: CTO

Location: requires 5 days per week in our Newcastle upon Tyne office

Job Type: Permanent, Full Time

Summary

The Infrastructure &amp; Workplace Manager is a key member of the Technology and Change leadership group. The role is responsible for the reliable operation, security and continuous improvement of mainly cloud-based infrastructure, telephony and workplace technologies across the business. Working within a modern cloud-first environment, you will ensure that the platforms and tools underpinning the day-to-day work of your 200 colleagues - the majority of which operate within a fast-paced call centre &ndash; are secure, productive and well supported. 


You will lead a small team, directing their work to deliver an effective internal helpdesk service and maintain the highest standards of platform security and governance. The role sits across infrastructure, security, and end-user support, requiring both technical depth and the people management skills to develop a high-performing team. 


As the business operates with limited on-premise infrastructure, all critical services are delivered from the cloud. You will own the security posture of hosting and cloud platforms (Microsoft Azure and AWS), working collaboratively with the Data &amp; Insights Manager and the Application Development Manager whose teams use those platforms, and will serve as the primary escalation point and technology partner for workplace and infrastructure matters across the business.

Responsibilities
<ul>
<li>Lead, mentor, and develop a small team of Infrastructure Engineer and Support Analysts, providing clear direction, regular one-to-ones, and ongoing development by identify training needs and growth opportunities.</li>
<li>Set team priorities, manage workloads, and ensure the team operates effectively across both reactive helpdesk support and proactive infrastructure tasks.</li>
<li>Foster a collaborative, customer-focused team culture with high standards of communication and service delivery.</li>
<li>Collaborate with other leaders in the Technology and Change area to define and deliver our technology roadmap.</li>
<li>Act as the technical and managerial escalation point for the team, providing guidance on complex issues and ensuring high-quality outcomes.</li>
<li>Own the internal helpdesk service end-to-end, ensuring incidents and service requests are triaged promptly and routed appropriately &mdash; either resolved by the Infrastructure &amp; Workplace team or passed to the Application Development or Data &amp; Insights teams as required.</li>
<li>Define, implement, and monitor helpdesk SLAs, using performance data to drive continuous improvement i</li>
<li>Develop and maintain a knowledge base of common issues and resolutions to improve first-contact resolution rates and reduce repeat incidents.</li>
<li>Oversee the full lifecycle of all end-user devices (including mobile) across the business, including Windows workstations and Apple MacBooks, from procurement and configuration through to decommissioning.</li>
<li>Manage device provisioning and configuration using Microsoft Autopilot and Intune, ensuring all devices are enrolled, patched, and policy-compliant.</li>
<li>Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and related productivity services, ensuring availability and appropriate configuration.</li>
<li>Manage identity, access, and network security through Microsoft Entra, ensuring robust access controls, conditional access policies, and secure authentication are in place across the organisation.</li>
<li>Administer Microsoft Purview to support data governance, compliance, and information protection requirements, working with relevant stakeholders to ensure policies are appropriate and enforced.</li>
<li>Manage the onboarding and offboarding process from a technology perspective, ensuring timely and accurate provisioning and de-provisioning of access and equipment.</li>
<li>Collaborate closely with the Data &amp; Insights Manager and Application Development Manager to ensure consistent security standards, smooth cross-team escalation, and aligned IT governance.</li>
<li>Implement and maintain cloud security best practices across Azure and AWS, including identity and access management (IAM), role-based access controls (RBAC), network security groups, logging, alerting, and patch management.</li>
<li>Conduct regular security reviews and vulnerability assessments across cloud platforms and SaaS solutions, ensuring timely identification and remediation of risks.</li>
<li>Monitor security events and alerts, leading the response to security incidents and maintaining a clear audit trail.</li>
<li>Ensure the organisation's cloud and SaaS platforms remain compliant with UK GDPR, Cyber Essentials, and other applicable frameworks and regulatory requirements.</li>
<li>Act as the IT owner for the NICE CXone (mPower) CCaaS telephony platform, coordinating with the reseller and internal stakeholders to maintain availability, performance, and appropriate configuration for the call centre environment.</li>
<li>Manage key Infrastructure vendor relationships, including contract oversight, service reviews, and escalations, ensuring suppliers deliver in line with agreed SLAs and terms.</li>
<li>Work closely with the Project Manager to plan, prioritise, and deliver infrastructure and workplace technology projects, providing accurate estimates, managing dependencies, and ensuring project commitments are met without compromising business-as-usual service delivery.</li>
<li>Maintain up-to-date IT policies, standards, and documentation, ensuring these are communicated effectively and consistently applied.</li>
<li>Develop, maintain, and test IT disaster recovery and business continuity plans, ensuring resilience across all critical infrastructure and workplace services.</li>
<li>Contribute and maintain the IT risk register, proactively managing and mitigating risks to service availability, data integrity, and information security.</li>
<li>The role holder may also be asked to undertake other duties outside of this job description that are commensurate with their skills and experiences, including tasks delegated by CTO and other SLT members.</li></ul> 


Skills and Experience
<ul>
<li>Proven experience in an infrastructure management, IT management, or IT operations role, ideally within a service-oriented or contact centre business.</li>
<li>Experience managing or leading a small technical team, with demonstrable people management and development skills.</li>
<li>Strong working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, Defender, and Autopilot.</li>
<li>Hands-on experience with Microsoft Entra (Azure Active Directory / Entra ID), including conditional access, identity governance, and network access policies.</li>
<li>Proven experience managing Microsoft Azure from a security and governance perspective.</li>
<li>Working knowledge of AWS security, including IAM, security groups, logging, and compliance controls is advantageous.</li>
<li>Hands-on experience working with Microsoft Purview or comparable data governance and compliance tooling.</li>
<li>Experience managing or overseeing a helpdesk or IT support function, with a strong focus on triage quality, SLA management, and user experience.</li>
<li>Solid understanding of cloud security principles, including vulnerability management, identity security, and incident response in a fully cloud-hosted environment.</li>
<li>Excellent communication skills, with the ability to engage confidently with both technical colleagues and non-technical stakeholders.</li>
<li>Experience supporting a call centre or contact centre environment, with an understanding of the operational demands placed on IT infrastructure is desirable.</li>
<li>Familiarity or experience of CCaaS telephony platforms, with NiCE CXone preferred.</li>
<li>Knowledge of Apple macOS device management within a predominantly Windows environment would be beneficial but not essential.</li>
<li>Familiarity with UK GDPR, Cyber Essentials, ISO 27001, or comparable frameworks would be advantageous.</li>
<li>Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, AWS Certified Cloud Practitioner, or equivalent, is desirable but not essential.</li>
<li>Excellent leadership, interpersonal, and communication skills, with ability to motivate your team.</li>
<li>Proactive and solutions-focused, anticipating problems before they escalate and acting decisively when they do.</li>
<li>Ability to manage multiple projects and prioritise in a fast-paced environment.</li>
<li>Committed to the development of others, investing time in coaching and growing the capability of their team.</li></ul></div>

IT/Infrastructure Manager

Welcome Break

<div>IT Infrastructure &amp; Security Manager
Welcome Break Support Centre, Newport Pagnell, Milton Keynes, Buckinghamshire, MK16 9EZ
Pay up to &pound;75,000 plus fantastic benefits, bonus scheme &amp; discounts
This role operates on a hybrid basis, with three days spent in the office and two days working from home. You will need to live within a commutable distance of Newport Pagnell.
Welcome Break operates across 61 service areas, partnering with world-class brands including Starbucks, KFC, Burger King, Subway, Chopstix, Taco Bell and Waitrose. Alongside our restaurants and retail offer, we also run 31 hotels, manage our own forecourts and continue to play a leading role in the UK&rsquo;s EV revolution.
Technology at the heart of our growth
We&rsquo;re investing in world-class technologies and have an exciting roadmap ahead. From networks, applications and data to infrastructure and cyber security, technology plays a key role in supporting our continued growth, driving innovation and creating better experiences for the 85 million people who visit our sites every year.
That&rsquo;s where this role comes in. As our IT Infrastructure &amp; Security Manager, you&rsquo;ll help shape, manage and strengthen our IT infrastructure and cyber security capability as we continue this exciting journey.
What your role will look like?
The IT Infrastructure &amp; Security Manager is responsible for the IT Infrastructure and Security functions, overseeing delivery of high-quality, stable, infrastructure with a secure-first approach.
The role will lead an internal team of engineers, providing both BAU support and project activities, and own key and business critical service providers.
Responsibilities for an IT Infrastructure &amp; Security Manager:
<ul><li>Lead, coach, and develop a small team of IT Infrastructure engineers.</li><li>
Ensure all infrastructure projects are delivered to agreed timescales.</li><li>
Develop, deliver and support best-of-class IT infrastructure and security technologies across the business.</li><li>
Act a senior point of IT escalation, partnering and communicating with senior business stakeholders and translating technical issues into non-technical terms.</li><li>
Own the IT Infrastructure and enterprise architecture including LAN, WAN, WLAN, cloud, domain services, servers, hosting, security solutions and End User Computing.</li><li>
Monitor and manage end-to-end lifecycles of IT Infrastructure including continuous improvement and support with IT Infrastructure implementation projects.</li><li>
Own event management and observability across the infrastructure, driving improvements and a proactive approach to service availability.</li><li>
Govern change and release management for infrastructure, ensuring risk is assessed and controlled.</li><li>
Ensure all risks and vulnerabilities are managed, and ensure technology operates within established control frameworks and regulatory compliance (NIST, ISO, PCI-DSS, GDPR).</li><li>
Drive a &lsquo;security-by-design&rsquo; approach, ensuring cyber security is at the forefront of everything we do.</li><li>
Represent IT Infrastructure and cyber security in the IT Technical Design Authority, actively participating in the forum and review/feedback activities.</li><li>
Support with business continuity, including testing DR/BCP plans, validating recovery, and evidenced failover and restore testing where applicable.</li><li>
Own and manage key third-party and managed service providers, ensuring operational, financial and contractual performance.</li><li>
Work alongside the IT Service Delivery Manager to identify and drive initiates for service improvement in relation to IT Infrastructure</li><li>
Ownership of the Infrastructure Opex budget with support from Head of IT Operations.</li><li>
Collaborate closely with Group IT, aligning IT Operations strategies, projects and initiatives with Group strategies, projects and initiatives.</li></ul>
What qualifications, knowledge and experience is required for an IT Infrastructure &amp; Security Manager?<ul><li>
5+ years in infrastructure and/or network management.</li><li>
Proven experience managing enterprise IT solutions.</li><li>
Expertise in technologies including WAN/LAN/WLAN, Cloud, Identity and Access Management, Servers, hosting/virtualization, and End User Computing including build, deployment and endpoint management.</li><li>
Proven experience working to ITIL best practices.</li><li>
Proven experience in people leadership, performance and development management.</li><li>
Experience and expertise in managing complex IT Infrastructure and enterprise architecture, ideally within a multi-site retail, Hospitality, or FMCG environment.</li><li>
Broad expertise in cybersecurity technologies covering traditional, modern and emerging including NGFW, WAF, ZTNA, CASB, SIEM, EDR and XDR.</li><li>
Strong understanding of Cybersecurity principles, known control frameworks, and regulatory compliance. Experience in NIST, ISO27001 or CE+ certifications is desirable.</li><li>
Experienced in managing third-party suppliers, partners, and business-critical managed service providers, including contract and performance management.</li><li>
Experience in managing large operational budgets.</li><li>
Strong communication, presentation, business-partnering, and influence skills, with the ability to translate the complex to the simple at all levels.</li></ul>
Core competencies for an IT Infrastructure &amp; Security Manager?<ul><li>
Leadership and influence: Confidently sets the agenda, energises others, makes tough decisions and challenges the norm when needed.</li><li>
Delivery and improvement: Takes a proactive, &ldquo;can do&rdquo; approach to getting things done, driving innovation, service improvements and high standards through technology.</li><li>
People and values: Leads with integrity, confidentiality and passion, supporting team development while living our values: We Care, We Deliver and We are a Team.</li><li>
Communication and resilience: Communicates clearly, works collaboratively and remains resilient when managing challenging situations, systems and projects.</li></ul>
What you&rsquo;ll get as an IT Infrastructure &amp; Security Manager at Welcome Break?<ul><li>
Annual bonus scheme + on-site meal allowance when travelling</li><li>
Competitive salary plus bonus</li><li>
Hybrid and flexible working options</li><li>
30 days&rsquo; holiday increase with service</li><li>
Contributory pension (after 3 months)
</li><li>Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)</li><li>
My Welcome Break discounts - savings at hundreds of retailers</li><li>
Structured career path and bespoke training
</li><li>Free on-site parking across the business</li><li>
Generous discounts on hotel rooms for you and family members</li><li>
Apprenticeship opportunities</li><li>
Enjoy free food in the office, from tasty breakfast rolls to selection of sandwiches, salads, and plenty of tea and coffee throughout the day!
</li></ul>Ready to become an IT Infrastructure &amp; Security Manager? Apply through our careers page now.
About Welcome Break
Welcome Break is one of the UK&rsquo;s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.</div>

IT Infrastructure & Security Manager

Citi housing (PVT) LIMITED

We are looking for an experienced and highly motivated IT Manager / Network Administrator to join our team. The ideal candidate will be responsible for managing and maintaining our IT infrastructure, ensuring smooth network operations, and providing technical support to staff. This role requires strong leadership, hands-on technical expertise, and the ability to implement IT strategies that align with organizational goals.Key Responsibilities:<ul><li>Manage and maintain the company&rsquo;s IT systems, servers, and network infrastructure.</li><li>Monitor system performance and troubleshoot issues to ensure maximum uptime.</li><li>Install, configure, and maintain hardware, software, and security solutions.</li><li>Implement and manage network security measures including firewalls, antivirus, and backup systems.</li><li>Manage user accounts, permissions, and access controls.</li><li>Oversee IT policies, procedures, and documentation.</li><li>Provide technical support and training to staff as required.</li><li>Plan and execute IT projects such as system upgrades, cloud migration, and network enhancements.</li><li>Liaise with vendors and service providers for IT procurement and support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Manager, Network Administrator, or similar role.</li><li>Strong knowledge of networking (LAN, WAN, VPN), Windows/Linux servers, and cloud technologies.</li><li>Hands-on experience with firewalls, routers, switches, and other networking devices.</li><li>Familiarity with cybersecurity best practices.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work under pressure and manage multiple priorities.</li></ul>Job Type: Full-timeWork Location: In personPay: Rs80,000.00 - Rs105,000.00 per monthWork Location: In person

IT Manager/ Network Administrator

Esports Foundation

<div>
 Team: IT
 
 
 Activity: Full-time
 
 
 Role grade: Senior Manager (7)
 
 
 Direct reports: 0
 
 
 Indirect reports: 0
 
 
 Reporting to: Director IT
 
 
 Role location: Riyadh, Saudi Arabia
 
 
 
 Job Purpose:
 
 As the Senior Manager IT Infrastructure, your mission is to own the strategy, delivery, and day-to-day operation of the organization's on-premises and cloud infrastructure and IT service operations, ensuring they are secure, reliable, performant, and scalable to support business growth. The role leads the infrastructure and operations function across data center, network, storage, telecommunications, cloud, and end-user support, and is accountable for service availability, the IT helpdesk, infrastructure security and compliance, and the development of the technical team.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement a long-term infrastructure strategy and roadmap, spanning on-premises, cloud, and hybrid environments aligned to business growth and objectives.
 </li>
 <li>
 Oversee the design, implementation, and maintenance of all infrastructure components, including servers, networks, data storage, telecommunications, virtualization, and cloud platforms.
 </li>
 <li>
 Manage and administer the organization's cloud environment (public, private, or hybrid) including provisioning, configuration, identity and access management, resource governance, monitoring, and ongoing optimization.
 </li>
 <li>
 Lead cloud adoption and migration initiatives, including landing-zone design, workload migration, and the governance of cloud usage, security posture, and data-residency requirements.
 </li>
 <li>
 Optimize cloud and infrastructure cost monitoring consumption, right-sizing resources, and ensuring spend is controlled and forecastable.
 </li>
 <li>
 Ensure the availability, reliability, and performance of all infrastructure systems, on-premises and in the cloud, against defined service levels.
 </li>
 <li>
 Develop, maintain, and regularly test disaster recovery and business continuity plans across on-premises and cloud environments.
 </li>
 <li>
 Manage infrastructure budgets and resources effectively, covering both capital (on-premises) and operational (cloud subscription) models.
 </li>
 <li>
 Ensure compliance of all infrastructure including cloud with IT security standards and applicable regulatory requirements (e.g. NCA, PDPL data-residency obligations).
 </li>
 <li>
 Lead, mentor, and develop the infrastructure and operations team, building technical capability across both traditional infrastructure and cloud disciplines.
 </li>
 <li>
 Collaborate with application, security, and digital teams to ensure seamless integration of infrastructure and cloud services with business applications.
 </li>
 <li>
 Stay current with emerging infrastructure and cloud technologies, evaluating their relevance and recommending adoption where they add value.
 </li>
 <li>
 Plan, manage, and deliver infrastructure and cloud projects on time, within budget, and to quality and security standards.
 
 
 
 </li>
 </ul>
 
 Education and Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, or equivalent.
 </li>
 <li>
 6+ years of proven experience in information technology roles.
 
 
 
 </li>
 </ul>
 
 Knowledge, Skills, and Abilities
 
 
 
 <ul>
 <li>
 Strong technical expertise across IT infrastructure technologies and systems (servers, networks, storage, telecommunications, virtualization).
 </li>
 <li>
 Hands-on knowledge and administration experience with at least one major cloud platform (e.g. AWS, Microsoft Azure, Google Cloud, or Oracle Cloud), including IAM, networking, monitoring, and cost management.
 </li>
 <li>
 Proven experience in infrastructure and cloud planning, design, and migration.
 </li>
 <li>
 Experience implementing and operating hybrid or multi-cloud environments, ideally within a regulated, data-residency-sensitive context.
 </li>
 <li>
 Strong leadership and people-management skills, with a track record of developing technical teams.
 </li>
 <li>
 Excellent problem-solving and decision-making abilities.
 </li>
 <li>
 Strong project management skills, with the ability to manage multiple projects and competing priorities.
 </li>
 <li>
 Strong understanding of IT security and compliance requirements, including cloud security and local regulatory standards (NCA, PDPL).
 </li>
 <li>
 Strong communication and interpersonal skills, with good command of both Arabic and English.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Relocation support
 </li>
 <li>
 Transportation allowance
 </li>
 <li>
 Competitive compensation
 </li>
 <li>
 Housing allowance
 </li>
 <li>
 VIP medical insurance
 </li>
 <li>
 Opportunity to work on a new exciting project with a group of passionate professionals. You will get the freedom to excel and make a real impact
 
 
 
 </li>
 </ul>
 
 Diversity disclaimer
 
 
 
 Our mission is to build a diverse organization where our members, regardless of background or identity, have a sense of belonging. We genuinely believe that thanks to creating a collaborative environment where different perspectives are valued, we can achieve more. Together, we want to reshape the boundaries of what is achievable in the esports domain.
</div>

Senior Manager IT Infrastructure

Baylor College of Medicine

Job Description
 
Job Title: Manager, IT Infrastructure and Systems (Security)
 Division: Information Technology
 Work Arrangement: Hybrid
 Location: Houston, TX
 Salary Range: $111,118 - $130,728
 FLSA Status: Exempt
 Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.
 
Summary
 
We are seeking an experienced Manager of IT Infrastructure and Systems to lead the integration of complex Texas Heart Institute (THI) infrastructure and cybersecurity programs into existing Baylor College of Medicine (BCM) operations. This role will partner closely with THI stakeholders to assess technical requirements, ensure continuity of services, and guide the migration and consolidation of applications, servers, networks, telephony, and related systems into BCM’s environment.
 
Job Duties
 On behalf of two IT "Phase 2" projects, works with THI stakeholders to ensure all interests are accounted for and attended to as all user technologies and supporting systems/infrastructure are migrated to BCM technologies/systems. This may require working with 15+ BCM / THI technologists, professional services firm, Legacy THI stakeholders as well as Common Spirit (provides support to some existing THI technologies).
 Oversees the transition of all clinical and research security controls into BCM’s cybersecurity framework, ensuring full alignment with institutional standards.
 Identifies and prioritizes risks, develops and harmonizes GRC controls, and advances SecOps practices in coordination with BCM’s Managed Security Services team.
 Understands how tech is implemented and used and ensures proper controls are established to ensure continued regulatory compliance when fully migrated to BCM operations.
 As systems migrate, orchestrates handling of security controls with BCM Managed Security Service Provider (MSSP) which monitors all BCM systems for threats/attacks which are detected.
 Performs other job-related duties as assigned.
 Minimum Qualifications
 Bachelor's degree in a related field. Four years of relevant experience may substitute for degree requirement.
 Four years of relevant experience.
 Preferred Qualifications and Skills
 GIAC Security Essentials (GSEC), CISM — ISACA Certified Information Security Manager, CISSP — (ISC)²
 Experience in IT architecture, controls authoring/auditing, vulnerability management, red/blue teaming.
 Experience working across matrixed teams.
 Familiarity with formal project management structures.
 Familiarity with regulatory standards HIPAA, FERPA, GLBA, and GDPR.
 Additionally, advanced Excel and/or basic Power BI skills.
 
Work Authorization Requirement: 
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
 
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
 
Requisition ID: 24633

Manager, IT Infrastructure and Systems (Security)

Habib Bank AG Zurich

<div>
 
 
 About the Role
 
 
 
 Habib Bank AG Zurich is seeking reliable and detail‑oriented
 
 NOC Manager
 
 to monitor and support the bank&rsquo;s IT and network infrastructure. This role plays a critical part in ensuring system availability, timely incident response, and smooth 24/7 operations in a banking environment.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor network and system performance using
 
 network monitoring tools
 
 </li>
 <li>
 Proactively identify, log, and respond to
 
 infrastructure alerts and incidents
 
 </li>
 <li>
 Perform
 
 initial troubleshooting
 
 of network and system issues
 </li>
 <li>
 Escalate incidents to relevant teams as per defined procedures
 </li>
 <li>
 Manage and update
 
 incident and service tickets
 
 using ticketing systems
 </li>
 <li>
 Ensure adherence to
 
 incident management and SLA processes
 
 </li>
 <li>
 Support
 
 networking activities
 
 (TCP/IP, connectivity checks)
 </li>
 <li>
 Maintain clear documentation and shift handover notes
 </li>
 <li>
 Ensure compliance with IT policies and security standards
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 4 years Bachelor&rsquo;s degree
 
 in Computer Science, IT, or Networking from a reputable university
 </li>
 </ul>
 
 
 Preferred Certifications &amp; Skills
 
 
 <ul>
 <li>
 
 CCNA and/or ITIL certification
 
 </li>
 <li>
 Strong understanding of
 
 network monitoring and incident management
 
 </li>
 <li>
 Good troubleshooting and analytical skills
 </li>
 <li>
 Ability to work in
 
 rotational or shift-based environments
 
 </li>
 <li>
 Experience in
 
 enterprise or banking environments
 
 is an advantage
 </li>
 <li>
 Tools required: Zabbix, WhatsApp Gold, etc
 </li>
 </ul>
 
 
</div>

NOC Manager

Rawaj - Human Capital Management

<div>Leverage your expertise and join the dynamic team of a leading Saudi Insurance company.
As an IT Manager, you will be responsible for leading and managing the company&rsquo;s IT operations, infrastructure, applications, cybersecurity, and digital transformation initiatives. The role focuses on ensuring the availability, security, and performance of all technology systems while supporting business objectives, regulatory compliance, and operational excellence within the insurance industry.<h2 class="jobSectionHeader">
Key Accountabilities</h2>
The position involves:<ul><li>
Develop and implement the company&rsquo;s IT strategy, ensuring alignment with business goals and long-term growth plans.</li><li>
Manage and maintain the organization's IT infrastructure, including servers, networks, cloud environments, databases, and end-user systems.</li><li>
Oversee the administration, support, and enhancement of core insurance applications and business systems.</li><li>
Ensure high availability, performance, and security of all IT systems through proactive monitoring, maintenance, and continuous improvement initiatives.</li><li>
Lead cybersecurity efforts, including risk assessments, vulnerability management, security awareness, incident response, and compliance with industry standards.</li><li>
Establish and enforce IT governance, policies, procedures, and best practices to ensure operational efficiency and regulatory compliance.</li><li>
Manage IT projects, system implementations, upgrades, integrations, and digital transformation initiatives from planning through execution.</li><li>
Collaborate with business departments to identify technology needs and deliver solutions that enhance productivity and customer service.</li><li>
Ensure effective disaster recovery, business continuity planning, data backup, and recovery procedures.</li><li>
Manage relationships with external vendors, technology partners, and service providers to ensure quality service delivery and cost optimization.</li><li>
Prepare and manage the IT department budget, monitor expenditures, and optimize technology investments.</li><li>
Lead, mentor, and develop the IT team, fostering a culture of innovation, collaboration, and continuous improvement.</li><li>
Ensure compliance with Saudi regulatory requirements, cybersecurity frameworks, insurance industry standards, and internal company policies.</li><li>
Prepare regular management reports on IT performance, cybersecurity posture, project progress, service levels, and operational risks.</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We are Looking for: 
 
<ul><li>Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.</li><li>
Minimum of 7 years of progressive experience in IT infrastructure, systems administration, cybersecurity, applications support, or IT management roles.</li><li>
Previous experience within the insurance, financial services, banking, or highly regulated industries is preferred.</li><li>
Strong knowledge of IT infrastructure, networking, cloud technologies, virtualization, databases, and enterprise applications.</li><li>
Experience managing cybersecurity programs, IT governance frameworks, disaster recovery, and business continuity initiatives.</li><li>
Proven track record in leading IT projects, system implementations, digital transformation, and vendor management.</li><li>
Strong understanding of Saudi regulatory requirements related to information security, data protection, and technology governance.</li><li>
Excellent leadership and people management skills with experience leading technical teams.</li><li>
Strong analytical, problem-solving, and decision-making capabilities.</li><li>
Excellent communication and stakeholder management skills in both Arabic and English.</li><li>
Ability to manage multiple priorities, work under pressure, and deliver results within strict timelines.</li></ul></div>

IT Manager - Insurance | Saudi Arabia

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