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operation manager

it manager

sonnen Egypt

<div>
 
 Standort
 
 
 
 Cairo, EG
 
 
 
 Stellen-ID
 
 : 5266
 
 
 At the earliest date possible we are looking for support for our #teamsonnen
 
 
 Clean and affordable energy for all is one of the greatest challenges of our time. Sonnen has been committed to this mission since 2010 and is now represented in Europe, the USA and Australia with over 1,000 team members globally. In Germany, our offices are located in the beautiful Wildpoldsried (Allg&auml;u) and the vibrating heart of Berlin Kreuzberg.
 
 
 At sonnen, we are building the energy system of the future. To this end, we are developing new technologies and business models that have not existed before. Whether intelligent power storage, virtual power plants or digital services - we set the trends of a new energy world. That means, among other things, the inexpensive production and storage of renewable energy and the intelligent networking of producers and consumers. sonnen thereby gives people around the world the opportunity to become independent of fossil fuels and conventional energy supplier.
 
 
 We are growing steadily and are looking for people who want to join us in our vision of clean and affordable energy for all while making a positive impact on climate change.
 
 
 For our location in Cairo, we are looking for an experienced
 
 IT Asset &amp; Life-Cycle Management
 
 to manage the entire set of IT assets for a company - software, hardware &amp; data assets. They will need to support the implementation of an IT asset strategy, and to be able to consult and procure fit for purpose technology which fulfills the specific Asset &amp; licensing management needs.
 
 
 
 What You Will Do To Help Drive Energy Transition
 
 
 
 <ul>
 <li>
 You will be responsible for the expansion and design of IT asset management for the sonnen Group considering corporate objectives and regulatory requirements.
 </li>
 <li>
 You will create, drive and maintain processes for continuous discovery, technical inventory of assets and clustering, standardizing where possible.
 </li>
 <li>
 You will be actively participating in the design and further development of tools, guidelines and procedures in the area and environment of IT Asset Management.
 </li>
 <li>
 You will be maintaining records/databases on warranties and service contracts for the company's IT assets (hardware and software).
 </li>
 <li>
 You will be modelling of the dependencies of business processes on IT services and the associated IT systems.
 </li>
 <li>
 You will monitor the complete lifecycle of IT assets (software &amp; hardware).
 </li>
 <li>
 You will ensure that internal procedures/guidelines/standards and contractual agreements are guaranteed as part of internal and external audits.
 </li>
 <li>
 You will plan the ongoing reconciliation of fixed assets (CAPEX vs. OPEX) with the purchasing and finance department.
 </li>
 <li>
 You will work in close cooperation with the various units and respective stakeholders holding IT SW and IT infrastructure assets.
 
 
 </li>
 </ul>
 
 What You Will Need On That Journey
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering or a related field.
 </li>
 <li>
 Experience in the use and development of an asset and configuration management system (CMS, development of CMDB).
 </li>
 <li>
 Strong knowledge of the application lifecycle of distributed systems and multi-layered enterprise applications including interface techniques.
 </li>
 <li>
 Fluency in both English and Arabic are essential.
 
 
 </li>
 </ul>
 You feel we are a match? Apply now and help us to shape the energy transition together. We look forward to welcoming you to
 
 #teamsonnen
 
 !
 
 
 
 sonnen - energy is yours!
 
 
 
 
 Stellensegment:
 
 Computer Science, ERP, Law, Manager, Technology, Legal, Management
</div>

IT Asset & Life-Cycle Management (m/w/d)

Lychee Egypt

<div>
 
 The Infrastructure Section Head will lead the design, implementation, and strategic management of Lychee&rsquo;s IT infrastructure. This role is crucial to ensuring
 
 system reliability, scalability, security
 
 , and smooth operation across all business units.
 
 
 
 
 
 
 Who are we?
 
 
 
 Lychee is the leading player in the rapidly growing healthy food industry in Egypt, with a unique and highly scalable position in the market that combines a healthy fast- food retail arm and a manufacturing arm for healthy packaged foods. Most notably fresh juices and Greek yogurt.
 
 
 
 
 
 As part of our greater mission to make healthier food choices accessible and sustainable for people's everyday lifestyle - we're extending our commitment to the region with our entry into the Saudi Arabian market, with a substantial retail expansion plan and on-ground operations starting Q2, 2025 in Riyadh.
 
 
 
 
 
 Lychee relies on both its manufacturing capabilities and brand recognition built over a decade to expand its retail operations seamlessly based on customer demand and to scale its existing presence in modern trade, traditional trade and quick commerce.
 
 
 
 
 
 
 What will you be doing?
 
 
 <ul>
 <li>
 Lead the infrastructure and manage on-premise and cloud-based systems.
 </li>
 <li>
 Develop and execute infrastructure strategy aligned with business objectives and growth plans.
 </li>
 <li>
 Ensure uptime, business continuity, and disaster recovery readiness across all systems.
 </li>
 <li>
 Manage the planning and rollout of infrastructure projects (e.g., system migrations, new site setups).
 </li>
 <li>
 Oversee cybersecurity practices, including firewalls, endpoint protection, and data backup protocols.
 </li>
 <li>
 Supervise hardware/software procurement and full lifecycle management.
 </li>
 <li>
 Evaluate and implement new technologies to drive infrastructure efficiency and innovation.
 </li>
 <li>
 Ensure compliance with data security standards, IT policies, and regulatory requirements.
 </li>
 <li>
 Collaborate with internal departments (Retail, HR, Finance) to tailor infrastructure support to their needs.
 </li>
 <li>
 Coordinate with external vendors and partners for licensing, support, and upgrades.
 </li>
 <li>
 Prepare and maintain detailed documentation of systems, architecture, and processes.
 </li>
 <li>
 Provide hands-on support for high-priority issues and critical incidents.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for?
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or any relevant field
 </li>
 <li>
 Minimum of 5 years of work experience in IT Infrastructure management
 </li>
 <li>
 Strong technical knowledge of Windows environments, network architecture, and cloud platforms
 </li>
 <li>
 Proven Experience in managing firewalls, VPNs, switches, routers, and backup solutions
 </li>
 <li>
 Solid understanding of cybersecurity principles and data protection standards
 </li>
 <li>
 Strong Leadership, project management, and communication skills
 </li>
 <li>
 Strong problem-solving skills and high resilience
 </li>
 <li>
 Ability to handle urgent requests and work flexible hours if required
 </li>
 <li>
 Ability to work effectively in a fast-paced and collaborative environment.
 </li>
 </ul>
 
 
 
 
 At Lychee, we value the unique strengths each individual brings, fostering a diverse, inclusive workplace that thrives on varied perspectives. We celebrate differences as drivers of innovation, creativity, and growth, ensuring every team member can contribute their best.
 
</div>

Infrastructure Section Head

International Business

<div>
 
 
 About The Role
 
 
 
 We're looking for a technical professional to provide critical support for our mobile sales applications, serving as the first and second line of support for resolving operational incidents. This role is essential in maintaining seamless operations across our sales force by managing application permissions, analyzing incidents, identifying root causes, and implementing effective solutions.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Incident Management
 
 : Actively analyze and resolve problems in mobile sales applications (MIRA, SHELVS, Tracking, and others), ensuring minimal disruption to operations
 </li>
 <li>
 
 Technical Support
 
 : Provide Level 1 and Level 2 support for mobile sales applications when required
 </li>
 <li>
 
 Root Cause Analysis
 
 : Conduct thorough RCA reports and deliver testing, updates, and solutions according to IT department policies
 </li>
 <li>
 
 System Availability
 
 : Ensure mobile sales applications meet agreed-upon IT service level agreements (SLAs)
 </li>
 <li>
 
 Process Documentation
 
 : Maintain comprehensive service desk records and document all processes
 </li>
 <li>
 
 Stakeholder Communication
 
 : Conduct weekly reviews with senior managers and business users regarding tickets and change requests
 </li>
 <li>
 
 Vendor Coordination
 
 : Collaborate with external service partners to implement solutions and enhancements
 </li>
 <li>
 
 Reporting
 
 : Prepare weekly reports on tickets and change requests; provide quarterly inventory updates of IT assets
 </li>
 <li>
 
 Continuous Improvement
 
 : Implement necessary changes to mobile sales applications and support ongoing improvements
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Computer Engineering, or related field
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 2 years of experience working with mobile sales applications such as MIRA, Shelvs, SalesBuzz, or similar sales and merchandising platforms
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Proficiency in Microsoft Office 365 and integration tools
 </li>
 <li>
 Strong report preparation capabilities
 </li>
 <li>
 Experience with IT service desk management
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 ITIL certification for support and maintenance
 </li>
 </ul>
 
 
 Essential Competencies
 
 
 <ul>
 <li>
 
 Results-Oriented
 
 : Strong focus on achieving outcomes and meeting objectives
 </li>
 <li>
 
 Customer-Centric
 
 : Dedicated to delivering exceptional service to internal stakeholders
 </li>
 <li>
 
 Problem-Solving
 
 : Advanced critical thinking skills for analyzing multi-functional technical processes
 </li>
 <li>
 
 Communication
 
 : Excellent written and verbal communication skills in both Arabic and English
 </li>
 <li>
 
 Pressure Management
 
 : Ability to work effectively under pressure and meet tight deadlines
 </li>
 <li>
 
 Attention to Detail
 
 : High level of accuracy and discipline in work execution
 </li>
 </ul>
 
 
 Work Environment
 
 
 <ul>
 <li>
 
 Location
 
 : Office-based (70%) with field visits (30%)
 </li>
 <li>
 
 Reporting To
 
 : Mobile Sales Applications Unit Manager / Applications Manager / IT Manager
 </li>
 </ul>
</div>

Mobile Sales Applications Analyst

Hilton

<div>
 An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist with the overseeing of the entire Front Office operation to maintain high standards
 </li>
 <li>
 Seek Guest feedback and make operational improvements
 </li>
 <li>
 Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist in the recruiting, managing, training and developing the Reception Team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Guest Services within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Zamalek Residence
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Manager

Atlas Copco

<div>
 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 
 Mission
 
 
 
 To deliver exceptional technical support, strategic vendor management, and collaborative business partnership, ensuring the reliability, security, and efficiency of our IT infrastructure. Through proactive problem-solving, effective communication, and continuous improvement,
 
 
 Responding and resolving the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge
 
 
 You will report to the MENA IT Team Leader.
 
 
 
 To succeed, you will need
 
 
 
 <ul>
 <li>
 Responsibilities
 </li>
 <ul>
 <li>
 To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
 </li>
 <li>
 Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
 </li>
 <li>
 Act on incidents which are approaching or have reached the point of breaching our service level agreements
 </li>
 <li>
 Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
 </li>
 <li>
 Hands-on practice on Microsoft Power platform services including Power automate and power app
 </li>
 <li>
 Microsoft SharePoint online administration (Intermediate level)
 </li>
 <li>
 Mobile devices support including the mobile device management
 </li>
 <li>
 Provide hands on support to our specialist team with server, network, and telephony infrastructure
 </li>
 <li>
 Maintain Asset Management database in ServiceNow with accurate records of IT assets
 </li>
 <li>
 Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
 </li>
 <li>
 Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
 </li>
 <li>
 To be fully compliant to IT Security guidelines, procedures &amp; policies referring to Atlas Copco Way
 </li>
 <li>
 Manage vendor relationships to ensure timely delivery and quality of service
 </li>
 <li>
 Communicate effectively with stakeholders to ensure alignment of IT services with business objectives
 </li>
 <li>
 Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.
 </li>
 <li>
 Ensuring the same level of support for the main office in Cairo and Alexandria branch as well as regional distributors and any future expansion
 </li>
 <li>
 Working location is Cairo, Egypt
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Skill / Experience requirements
 </li>
 <ul>
 <li>
 Minimum of 02 years&rsquo; experience in similar role
 </li>
 <li>
 Customer focused and business oriented
 </li>
 <li>
 You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
 </li>
 <li>
 Effective communication and interpersonal skill
 </li>
 <li>
 Analytical and enjoy solving problems in a complex environment
 </li>
 <li>
 Willing to research, learn and find solutions and can quickly understand new technology and processes
 </li>
 <li>
 Strong knowledge of computer hardware, software, and network systems.
 </li>
 <li>
 Troubleshooting PC&rsquo;s, laptops (Dell and HP experience)
 </li>
 <li>
 Mobile devices management and support
 </li>
 <li>
 Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive &amp; SharePoint
 </li>
 <li>
 Experience with vendor management and project participation is a plus
 </li>
 <li>
 Experience working in a global or multi-site environment
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Knowledge / Educational requirements
 </li>
 <ul>
 <li>
 University degree or equivalent competence gained through experience
 </li>
 <li>
 Fluency in English &amp; Arabic (Speaking and writing).
 </li>
 <li>
 ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable
 </li>
 <li>
 Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus
 
 </li>
 </ul>
 </ul>
 
 Diverse by nature and inclusive by choice
 
 
 
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>

IT Support Specialist

RE Developments

<div>
 
 
 We&rsquo;re Hiring &ndash;
 
 Software Sales
 
 Team
 
 
 
 
 
 
 
 Location: Nasr City
 
 
 
 
 Package: Basic Salary + Commission + Transportation
 
 
 
 
 Open Positions:
 
 
 
 
 
 
 
 &bull;
 
 Sales
 
 
 Executive
 
 (1&ndash;3 years experience)
 
 
 
 
 &bull;
 
 Sales
 
 
 Account
 
 
 Manager
 
 (3&ndash;6 years experience)
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 &bull; Bachelor&rsquo;s degree
 
 
 
 
 &bull; Proven experience in software sales or IT solutions
 
 
 
 
 &bull; Strong communication, negotiation, and English skills
 
 
 
 
 &bull; Residents near Nasr City are preferred
 
 
 
 
 
</div>

Sales Executive Software

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Min 5 years of Experience in Beauty, preferably in a managerial position
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 Good English Language
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - MAC Cosmetics - Mall of Egypt

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