it manager

Landmark Hotels & Suites

Position OverviewThe Group Hotel IT Manager is responsible for leading, managing, and supporting all IT operations across multiple hotel properties. This includes ensuring the smooth functioning of property management systems (PMS), point-of-sale (POS) systems, networking, data security, guest internet solutions, and other technology platforms that support hotel operations and guest services. The role requires balancing strategic planning with hands-on technical support to align IT infrastructure with the business objectives of the hotel group.Key ResponsibilitiesIT Strategy &amp; Leadership<ul><li>Develop and implement IT strategies, policies, and standards across all hotels in the group.</li><li>Ensure alignment of IT systems with the group&rsquo;s overall business goals.</li><li>Provide leadership and guidance to property-level IT staff.</li><li>Manage IT budgets, procurement, and vendor relationships.</li></ul>Systems &amp; Operations Management<ul><li>Oversee, support, and maintain hotel PMS, POS, back-office, telephony, and guest technology systems.</li><li>Ensure system upgrades, patches, and backups are carried out with minimal business disruption.</li><li>Standardize IT processes and workflows across all properties.</li><li>Monitor and ensure the uptime of critical systems and networks.</li></ul>Networking &amp; Security<ul><li>Manage network infrastructure, Wi-Fi solutions, firewalls, and servers.</li><li>Ensure guest and staff networks are secure, stable, and properly segregated.</li><li>Implement and monitor IT security protocols, including data protection, PCI compliance, and GDPR standards where applicable.</li><li>Develop disaster recovery and business continuity plans.</li></ul>Support &amp; Training<ul><li>Provide second-level IT support to hotel properties, escalating issues where necessary.</li><li>Train and mentor hotel staff on IT systems and cyber hygiene.</li><li>Ensure quick resolution of system issues to minimize impact on guest service and operations.</li></ul>Project Management<ul><li>Lead IT-related projects such as system migrations, new hotel openings, or technology rollouts.</li><li>Collaborate with other departments to evaluate and implement new technologies that enhance guest experience and operational efficiency.</li></ul>Key Skills &amp; Competencies<ul><li>Strong knowledge of hotel systems (PMS such as hotel Logix, Win HMS Opera, POS such as Micros, booking engines, CRS, and channel managers).</li><li>Proficiency in networking, server management, cloud solutions, and cybersecurity.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong vendor management and negotiation skills.</li><li>Leadership, communication, and project management abilities.</li><li>Ability to work under pressure and manage multiple properties remotely.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum of 5&ndash;7 years of IT experience, with at least 3 years in hospitality IT management.</li><li>Proven track record in managing IT across multiple properties.</li><li>Certifications such as CCNA, MCSE, ITIL, or CISSP are an added advantage.</li><li>Experience with hotel technology vendors and hospitality IT standards.</li></ul>Performance Indicators<ul><li>System uptime and reliability across all properties.</li><li>Successful execution of IT projects within budget and timeline.</li><li>Compliance with data security and IT policies.</li><li>Guest satisfaction with internet and technology services.</li><li>Cost optimization and efficient vendor management.</li></ul>Job Type: PermanentWork Location: In person

IT Manager

DM Clinical Research

<div>The IT Manager &ndash; Clinical Trials is responsible for overseeing the design, implementation, security, and ongoing support of IT systems that enable clinical trial operations. This role manages cloud-based infrastructure across Microsoft Azure and Google Cloud Platform (GCP), supports validated clinical systems, ensures regulatory compliance (GxP, HIPAA, 21 CFR Part 11), and partners closely with Clinical Operations, Data Management, and Engineering teams. The role combines people leadership, cloud architecture oversight, vendor management, and compliance ownership in a regulated clinical research environment.
DUTIES &amp; RESPONSIBILITIES
IT Operations &amp; Service Management<ul><li>
Lead IT operations including incident management, change management, and problem resolution</li><li>
Define and maintain IT policies, SOPs, and runbooks</li><li>
Manage SLAs with internal teams and external vendors</li></ul>
Cloud &amp; Infrastructure Management<ul><li>
Own and manage cloud infrastructure across Azure and GCP, including compute, networking, storage, databases, and security services</li><li>
Ensure high availability, scalability, disaster recovery, and cost optimization of cloud environments</li><li>
Oversee hybrid and multi-cloud architectures supporting clinical trial platforms</li><li>
Manage identity and access using Azure AD / IAM, role-based access control (RBAC), and least-privilege principles</li><li>
Support end-user IT needs related to clinical systems and secure access</li></ul>
Clinical Systems &amp; Applications<ul><li>
Support IT systems used in clinical trials (e.g., CTMS, eTMF, EDC, patient engagement platforms, AI/telephony systems)</li><li>
Partner with engineering teams supporting custom platforms (e.g., patient management, communications, integrations)</li><li>
Ensure validated system lifecycle management (CSV/CSA) for GxP systems</li><li>
Oversee system integrations, APIs, and data flows between internal platforms and third-party SaaS Vendors</li></ul>
Security, Compliance &amp; Risk<ul><li>
Ensure compliance with HIPAA, GDPR, GxP, 21 CFR Part 11, SOC 2, and internal security policies</li><li>
Lead audit readiness, vendor assessments, and security reviews</li><li>
Implement monitoring, logging, incident response, and vulnerability management</li><li>
Own data protection strategies including encryption, backup, retention, and access auditing</li></ul>
Leadership &amp; Collaboration<ul><li>
Manage and mentor IT staff and/or contractors</li><li>
Act as a trusted IT partner to Clinical Operations, QA, Compliance, Product, and Engineering teams</li><li>
Translate clinical and business requirements into secure, scalable technical solutions</li><li>
Participate in technology roadmap planning and platform modernization initiatives</li></ul>
KNOWLEDGE &amp; EXPERIENCE
Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience)</li><li>
7+ years of progressive IT experience, including 3+ years in a leadership or managerial role</li><li>
Direct experience supporting clinical trials, life sciences, healthcare, or regulated environments</li></ul>
Credentials:<ul><li>
Associate Google Workspace Administrator (preferred)</li></ul>
Knowledge and Skills:<ul><li>
Strong hands-on and architectural experience with Microsoft Azure</li><li>
Working knowledge of Google Cloud Platform (GCP)</li><li>
Experience with cloud databases (SQL, NoSQL), networking, and API-based systems</li><li>
Familiarity with DevOps, CI/CD, and infrastructure-as-code concepts</li><li>
Understanding of system validation and computerized system assurance (CSV/CSA)</li></ul></div>

Community Youth Center of San Francisco (CYC)

<div>
 
 
 
 
 JOB ANNOUNCEMENT
 
 
 
 
 
 
 
 
 
 
 The Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life.
 
 Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis intervention and mediation, leadership development, technology and computer training.
 
 Our mission is to encourage a diverse population of high-need young people to explore their full potential through academic, career, family, and community life.
 
 
 
 
 
 
 Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; IT Manager
 
 
 
 
 
 
 Salary:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; $85,000.00 -
 
 
 &nbsp;$95,000.00&nbsp; per year (plus benefits)
 
 
 
 
 
 
 Reports to:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;IT Director
 
 
 
 
 
 Status:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full-Time, Exempt (1.00 FTE)
 
 
 
 
 
 
 POSITION DESCRIPTION:
 
 
 
 
 
 The IT Manager at CYCSF is responsible for leading and overseeing the organization&rsquo;s information technology projects and operations. This role serves as a bridge between organizational needs and technical solutions, ensuring that IT initiatives are delivered on time, within scope, and within budget. The IT Manager supervises technical staff, develops and implements IT policies and procedures, and ensures the security, efficiency, and reliability of all IT systems.
 
 
 
 
 Key responsibilities include managing IT projects from planning through completion, monitoring system performance, maintaining IT infrastructure, and driving technology improvements to support organizational goals. The IT Manager also manages vendor relationships, oversees IT budgets, and ensures compliance with relevant regulations and standards. This role requires strong leadership, analytical, and communication skills to effectively guide the IT department and support the broader organization.
 
 
 
 
 The IT Manager reports to the IT Director and works closely with staff across all departments to ensure technology aligns with business objectives.
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Plan, establish, and manage IT projects, ensuring adherence to budget, schedule, and scope.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Develop, maintain, and revise project proposals, including objectives, technologies, systems, information specifications, timelines, funding, and staffing.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Establish and track project milestones; manage unforeseen delays and realign schedules and expectations as needed.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Serve as a liaison between technical teams and business stakeholders, translating organizational needs into actionable IT solutions.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Oversee the day-to-day operations of the IT department, including workflow management and technical support activities.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Hire, train, mentor, and supervise IT staff; assign duties, evaluate performance, and handle disciplinary actions in accordance with company policy.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Implement IT policies, procedures, and best practices to ensure secure, efficient, and reliable technology operations.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Oversee maintenance and administration of networks, servers, databases, and IT infrastructure.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Monitor system performance, uptime, and service levels; generate reports on IT metrics and project status.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Identify opportunities for process improvements, workflow automation, and technology upgrades.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Evaluate emerging technologies and recommend adoption to improve efficiency and operational effectiveness.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Manage relationships with IT vendors and service providers, including contract negotiations and performance evaluations.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ensure compliance with security policies, data protection regulations, and relevant industry standards.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Develop and deliver IT training programs for staff to ensure proper use of systems, tools, and security practices.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Collect, analyze, and summarize data as needed to prepare reports, presentations, and project updates.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Perform other related duties as assigned.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 QUALIFICATIONS:
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Information Systems, or a related field.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 At least four (4) years of professional experience in IT management, project management, or a related field.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Working knowledge of IT systems, hardware, software, and applications.
 
 
 
 
 
 </li>
 <li>
 
 
 Proficiency in Google Workspace and Windows Server, along with Azure system management or equivalent hybrid infrastructure management.
 
 
 </li>
 <li>
 
 
 
 
 
 Proficiency in utilizing MDM solutions for mobile device management and security.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Understanding of project management principles, ability to track milestones, budgets, and deliverables.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Experience supervising and managing technical staff, including assigning tasks and evaluating performance.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Strong verbal and written communication skills, with the ability to collaborate with both technical and non-technical stakeholders.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to travel to all CYCSF locations as needed.&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Willingness to work occasional evenings and weekends.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to lift or move at least 25lbs.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state, or local law, including on the basis of the intersection of two or more protected characteristics, also known as intersectional discrimination.
 
 
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
 
 
 
 
 
 
</div>

Mfaheem Al Emar for Trading and Contracting Company

<div>
 
 The IT Manager is responsible for leading the company&rsquo;s technological direction in alignment with its strategic objectives and the specific needs of the contracting and construction sector, with a focus on supporting field operations and construction projects while ensuring the efficiency of digital systems.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Leads the strategic planning for information technology and participates in setting general policies and the company&rsquo;s digital roadmap.
 </li>
 <li>
 Analyzes business technical needs, keeps pace with technological developments, and adopts appropriate solutions for the construction environment and project sites.
 </li>
 <li>
 Manages the financial planning for the IT department, including preparing the annual budget, forecasting needs, controlling costs, and monitoring both operating and capital expenditures.
 </li>
 <li>
 Leads the IT team by setting goals, monitoring performance, developing competencies, and building an effective and secure work environment both in offices and on sites.
 </li>
 <li>
 Oversees the implementation of technical projects in coordination with various departments such as Project Management, Procurement, Warehousing, and Data Centers.
 </li>
 <li>
 Establishes and applies technical infrastructure standards at project sites to ensure service quality and business continuity.
 </li>
 <li>
 Manages local and cloud networks, oversees technical support operations, problem resolution, and system testing.
 </li>
 <li>
 Implements cybersecurity and information protection policies, ensuring compliance with privacy standards and data integrity.
 </li>
 <li>
 Manages ERP systems, websites, email, and all operational systems, and oversees their development, updates, and user training.
 </li>
 <li>
 Possesses advanced experience in Microsoft Dynamics 365 Finance &amp; Operations, leading process improvements and system integration with business needs.
 </li>
 <li>
 Ensures business continuity through managing technical incidents, contingency plans, disaster recovery, backup, and data restoration.
 </li>
 <li>
 Manages IT assets including servers, networks, software licenses, and communication systems.
 </li>
 <li>
 Oversees communication systems (e.g., PABX) and call data analysis to ensure performance optimization and resolve operational issues.
 </li>
 <li>
 Protects the company&rsquo;s digital assets such as project data, CAD/BIM drawings, and contracts by applying best practices in security, backup, and operational continuity.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in:
 </li>
 <li>
 Information Technology (IT)
 </li>
 <li>
 Computer Science
 </li>
 <li>
 Management Information Systems (MIS)
 </li>
 <li>
 Computer Engineering, or equivalent
 </li>
 <li>
 Preferred:
 </li>
 <li>
 Master of Business Administration (MBA)
 </li>
 <li>
 Master&rsquo;s degree in Information Systems / Digital Transformation
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 8 to 15 years of experience in information technology, with at least 3&ndash;5 years in a managerial role (IT Manager / IT Director).
 </li>
 <li>
 Experience in:
 </li>
 <li>
 Contracting, construction, or major project environments.
 </li>
 <li>
 Managing multiple work sites.
 </li>
 <li>
 Proven experience with ERP systems (especially Microsoft Dynamics 365).
 </li>
 </ul>
 
 
 Technical Certifications:
 
 
 <ul>
 <li>
 Microsoft Dynamics 365 Finance and Operations Functional Consultant or equivalent.
 </li>
 <li>
 Microsoft Azure Fundamentals (AZ-900); Azure Administrator (AZ-104) preferred.
 </li>
 <li>
 ITIL 4 Foundation for IT service management.
 </li>
 <li>
 CompTIA Security+ or equivalent in cybersecurity.
 </li>
 <li>
 CISSP or ISO 27001 Lead Implementer/Lead Auditor (preferred for information security).
 </li>
 <li>
 CCNA or equivalent in networking; CCNP preferred for advanced level.
 </li>
 <li>
 PMP or equivalent in project management.
 </li>
 </ul>
 
 
 Technical &amp; Professional Knowledge:
 
 
 <ul>
 <li>
 Experience with engineering project management systems such as BIM, CAD, and construction project management systems.
 </li>
 <li>
 Knowledge of managing technical infrastructure at sites and connecting it to headquarters and data centers.
 </li>
 <li>
 Good understanding of integrating technical systems with project operations, procurement, and warehousing.
 </li>
 <li>
 High leadership skills in managing IT teams and developing competencies.
 </li>
 <li>
 Ability to manage IT budgets (CapEx and OpEx) and control costs.
 </li>
 <li>
 Skills in risk management, business continuity, and disaster recovery planning (DRP/BCP).
 </li>
 </ul>
</div>

Strategic Gears

<div>
 Strategic Gears is one of the largest local management consultancies in Saudi Arabia, and the market leader in providing multidisciplinary services for both the private and public sectors. The company offers consulting solutions in the areas of Strategy, Marketing, Operations &amp; Organizational Excellence, and Digital, to a range of clients in both the public and private sectors. The company is heavily involved in the transformation era of Saudi Arabia, driven by the Vision 2030 initiative, in engagement with various government organizations and the Vision Realization Programs as well as the private sector.
 
 
 
 Role Overview
 
 
 The IT Manager oversees day-to-day tech operations, managing internal support, vendor relationships, and product delivery. This is a hands-on leadership role bridging business needs with technical execution across a growing consulting firm.
 
 
 
 Responsibilities
 
 
 Vendor &amp; ERP Management
 
 
 
 <ul>
 <li>
 Own the relationship with the ERP implementation vendor across Finance, HRMS, Projects, and CRM modules
 </li>
 <li>
 Drive BRD development, UAT cycles, documentation, and go-live readiness
 </li>
 <li>
 Manage the ERP roadmap beyond initial implementation (Procurement, Resource Allocation, Reporting)
 
 
 
 
 
 </li>
 </ul>
 Infrastructure &amp; Operations
 
 
 
 <ul>
 <li>
 Oversee Microsoft 365 / SharePoint environment and Azure integrations
 </li>
 <li>
 Manage Slack workspace administration and integrations
 </li>
 <li>
 Ensure IT support SLAs across Riyadh, Egypt, and Qatar offices
 </li>
 <li>
 Maintain and improve internal tooling and automation
 
 
 
 
 
 </li>
 </ul>
 Product Oversight
 
 
 
 <ul>
 <li>
 Guide product priorities for internal platforms and company website
 </li>
 <li>
 Support AI and data initiatives in collaboration with the Product Lead
 </li>
 <li>
 Coordinate with the regional on-demand team for design and front-end delivery
 
 
 
 
 
 </li>
 </ul>
 Governance &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee GDPR compliance for relevant operations
 </li>
 <li>
 Manage IT budgets, licensing, and vendor contracts
 </li>
 <li>
 Establish and maintain IT policies, security practices, and access controls
 
 
 
 
 
 </li>
 </ul>
 Strategic Planning
 
 
 
 <ul>
 <li>
 Contribute to quarterly OKR planning for the tech function
 </li>
 <li>
 Report on progress, risks, and blockers to the Director of Technology
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 5+ years in IT management or similar role, preferably in a professional services / consulting environment
 </li>
 <li>
 ERPNext / Frappe experience strongly preferred; other ERP implementation experience (SAP, Oracle, Odoo) considered
 </li>
 <li>
 Working knowledge of Microsoft 365 administration (SharePoint, Azure AD, app registrations)
 </li>
 <li>
 Experience managing external vendors on time-and-material or retainer contracts
 </li>
 <li>
 Familiarity with project management tools and consulting workflows
 </li>
 <li>
 Strong English communication; Arabic is a plus
 </li>
 <li>
 Comfortable operating in a lean, fast-moving team where the manager is also a doer
 
 
 
 
 
 </li>
 </ul>
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with Frappe Insights, MariaDB, or Python-based integrations
 </li>
 <li>
 Familiarity with Notion, Slack APIs, or Microsoft Graph API
 </li>
 <li>
 Background in the Saudi / GCC consulting market
 </li>
 <li>
 ITIL, PMP, or similar certifications
 
 
 
 
 </li>
 </ul>
</div>

SARC Med iQ

Location: Onsite &ndash; Near ValenciaLahoreTimings: 12:00 PM &ndash; 8:30 PMJob Type: Full-TimePart TimeExperience Required: 5&ndash;8 YearsJob SummaryWe are looking for an experienced IT Manager to oversee and manage all IT infrastructure, systems, and support functions within the organization. The ideal candidate will ensure smooth day-to-day IT operations, manage networks, handle hardware and software issues, and maintain data security and compliance standards.Key Responsibilities<ul><li>Manage complete IT setup for the office, including systems, networks, hardware, and software</li><li>Install, configure, and maintain laptops, desktops, company software, and user accounts</li><li>Set up and manage company email systems (e.g., Microsoft 365) and coordinate procurement from authorized vendors</li><li>Handle IT procurement, maintain asset inventory, and manage lifecycle of equipment</li><li>Monitor and manage network infrastructure, IP configurations, and internet connectivity</li><li>Ensure data security, email security, controlled access, and prevent data leaks</li><li>Can manage CCTV&rsquo;s, NDR etc and also manages microsoft 365 and one drive access</li><li>Maintain backups, disaster recovery processes, and overall system reliability</li><li>Troubleshoot and resolve daily IT issues related to hardware, software, and networks</li><li>Perform routine system maintenance, updates, antivirus management, and performance optimization</li><li>Handle minor hardware issues independently and coordinate with external vendors for complex repairs</li><li>Liaise with vendors for hardware, networking, and system-related services and ensure timely resolution</li><li>Ensure compliance with data protection standards including GDPR and implement IT policies and procedures</li><li>Maintain proper documentation of systems, processes, and security protocols</li></ul>Requirements<ul><li>5&ndash;8 years of relevant experience in IT management or system administration</li><li>Strong knowledge of networking, IP management, and IT infrastructure</li><li>Hands-on experience with Microsoft 365 setup, One drive and administration</li><li>Experience in hardware and software troubleshooting and IT support</li><li>Good understanding of cybersecurity, data protection, and email/internet security</li><li>Familiarity with GDPR compliance and best practices</li><li>Experience with firewalls, VPNs, and security tools</li><li>Strong problem-solving and vendor management skills</li></ul>Add On Skills (If have)<ul><li>Certifications in networking or IT systems (e.g., CCNA, Microsoft certifications)</li><li>Knowledge of cloud systems and backup solutions</li></ul>Job Types: Full-time, Part-timePay: Rs100,000.00 - Rs250,000.00 per monthExpected hours: No more than 43 per weekWork Location: In person

QIC UAE

<div>
 
 
 Job Summary:
 
 
 
 We are seeking an experienced
 
 IT Manager
 
 to lead and manage IT application services for QIC Group client requirements. The ideal candidate will be responsible for overseeing the end-to-end application lifecycle, ensuring seamless operations, effective team leadership, and robust vendor management.
 
 
 
 
 
 The role involves ensuring compliance with security standards, performance benchmarks, audit requirements, and regulatory guidelines, while also driving digital transformation and leading strategic digital initiatives across the organization. This includes enabling automation, improving customer experience, and leveraging emerging technologies to enhance business efficiency.
 
 
 
 
 
 The candidate will play a key role in identifying opportunities for processing digitization, innovation, and continuous improvement, ensuring alignment with business objectives and industry best practices. This position requires a strong techno-functional background, strategic mindset, and the ability to collaborate effectively with multiple stakeholders to drive operational excellence, innovation, and digital maturity.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Client &amp; Stakeholder Management:
 
 
 <ul>
 <li>
 Manage and oversee
 
 QIC Group client requirements
 
 , ensuring efficient service delivery and continuous improvement.
 </li>
 <li>
 Serve as the primary point of contact for QIC Group clients, addressing concerns and providing strategic IT solutions.
 </li>
 </ul>
 
 
 Application Lifecycle Management:
 
 
 <ul>
 <li>
 Oversee the complete
 
 lifecycle of IT applications
 
 , from planning and development to deployment, maintenance, and decommissioning.
 </li>
 <li>
 Ensure applications align with business goals and industry best practices.
 </li>
 </ul>
 
 
 Team Management:
 
 
 <ul>
 <li>
 Lead and manage a team of
 
 account managers, business analysts, and support staff
 
 .
 </li>
 <li>
 Foster a high-performance culture, ensuring team productivity and professional growth.
 </li>
 </ul>
 
 
 Requirement Analysis &amp; Business Collaboration:
 
 
 <ul>
 <li>
 Collaborate closely with business stakeholders to gather, analyze, and prioritize application requirements aligned with business objectives.
 </li>
 <li>
 Translate business needs into clear technical specifications, solution designs, and development roadmaps.
 </li>
 <li>
 Act as a bridge between business and IT, effectively translating technical and functional aspects of systems into business-friendly language.
 </li>
 <li>
 Enable business teams to maximize system utilization through guidance, support, and continuous engagement.
 </li>
 </ul>
 
 
 Vendor &amp; Partner Management:
 
 
 <ul>
 <li>
 Collaborate with Anoud Tech&rsquo;s product teams and external software vendors to ensure effective solution delivery and support.
 </li>
 <li>
 Manage vendor relationships to ensure optimal application performance, timely upgrades, and seamless system integration.
 </li>
 <li>
 Partner with business stakeholders and external partners&rsquo; IT teams to align and synchronize systems for smooth and efficient business processing.
 </li>
 </ul>
 
 
 Budget &amp; Financial Management:
 
 
 <ul>
 <li>
 Plan and manage the
 
 budget
 
 for application development, maintenance, and upgrades.
 </li>
 <li>
 Optimize costs while ensuring high-quality service delivery.
 </li>
 </ul>
 
 
 Quality Assurance &amp; Risk Management:
 
 
 <ul>
 <li>
 Implement and oversee quality assurance processes to ensure applications meet defined performance, reliability, and security standards.
 </li>
 <li>
 Identify, assess, and mitigate risks across application development, deployment, and maintenance phases.
 </li>
 <li>
 Ensure high availability and uptime of IT systems through proactive monitoring, incident management, and continuous improvement initiatives.
 </li>
 </ul>
 
 
 Performance Monitoring &amp; Optimization:
 
 
 <ul>
 <li>
 Monitor application performance, proactively identify bottlenecks, and implement necessary optimizations.
 </li>
 <li>
 Ensure high availability, scalability, and operational efficiency of IT applications.
 </li>
 <li>
 Implement industry-standard tools and modern methodologies for performance monitoring, tuning, and continuous optimization.
 </li>
 </ul>
 
 
 Security &amp; Compliance:
 
 
 <ul>
 <li>
 Ensure applications adhere to industry security standards, policies, and best practices.
 </li>
 <li>
 Collaborate with security teams to identify, mitigate vulnerabilities, and safeguard data integrity.
 </li>
 <li>
 Ensure the entire IT ecosystem (applications, infrastructure, and processes) complies with regulatory and audit requirements.
 </li>
 </ul>
 
 
 Digitalization &amp; Transformation:
 
 
 <ul>
 <li>
 Drive digital transformation of business processes in line with latest industry trends and market best practices.
 </li>
 <li>
 Ensure digital initiatives result in efficient, scalable, and customer-friendly applications.
 </li>
 <li>
 Identify opportunities for process automation, digitization, and optimization to improve turnaround time and reduce manual effort.
 </li>
 <li>
 Drive continuous innovation and improvement, ensuring systems evolve with changing business and customer needs.
 </li>
 <li>
 Ensure alignment of digital initiatives with business strategy, compliance requirements, and operational efficiency goals.
 </li>
 </ul>
 
 
 IT Service Management:
 
 
 <ul>
 <li>
 Oversee Incident, Problem, and Change Management processes to minimize downtime and business impact.
 </li>
 <li>
 Ensure adherence to Service Level Agreements (SLAs) and continuously improve service performance metrics.
 </li>
 <li>
 Establish service monitoring and reporting mechanisms to track system health and user experience.
 </li>
 <li>
 Drive root cause analysis (RCA) and implement preventive measures to reduce recurring issues.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s/Master&rsquo;s degree in
 
 Computer Science, IT, or a related field
 
 .
 </li>
 <li>
 
 Technical Experience: 15 years
 
 </li>
 <li>
 Strong knowledge of
 
 Application Lifecycle Management
 
 .
 </li>
 <li>
 Experience managing
 
 enterprise IT applications
 
 and large-scale IT projects.
 </li>
 <li>
 Expertise in
 
 vendor and stakeholder management
 
 .
 </li>
 <li>
 Knowledge of
 
 insurance domain
 
 (Life, Medical, and General Insurance) is highly preferred.
 </li>
 <li>
 Proficiency in
 
 ITSM tools, ITIL frameworks, and application monitoring tools
 
 .
 </li>
 <li>
 
 Soft Skills:
 
 </li>
 <li>
 Strong leadership, team management, and communication skills.
 </li>
 <li>
 Strategic thinking and decision-making abilities.
 </li>
 <li>
 Ability to work in a dynamic, fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience with
 
 Anoud Tech&rsquo;s products and insurance applications
 
 .
 </li>
 <li>
 Certifications in
 
 Project Management (PMP, PRINCE2)
 
 and
 
 ITIL Framework
 
 .
 </li>
 <li>
 Familiarity with
 
 cloud-based applications and DevOps methodologies
 
 .
 </li>
 </ul>
 
 
</div>

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