it operations analyst

WENCOR

<div>
 For 68 years, HEICO Corporation, a NYSE traded company, has thrived by serving niche segments of the aviation, defense, space and electronics industries by providing innovative and cost-saving products and services. HEICO&rsquo;s high-energy culture focuses our Team Members on providing high quality products and services to our customer base, which is made up of most of the world&rsquo;s airlines, the defense industry, satellite manufacturers and other electronics companies. Our leadership approach creates a dynamic environment that continually challenges our Team Members to grow professionally and develop in an entrepreneurially-spirited setting.
 <br/>
 <br/>
 <strong>
  ROLE:
 </strong>
 The
 <strong>
  Senior IT Security Analyst
 </strong>
 applies advanced systems analysis techniques and deep cybersecurity operations expertise to protect sensitive and mission-critical systems across HEICO and its subsidiaries. This role serves as a senior technical escalation point for security monitoring and incident response, leads complex investigations, and drives continuous improvement of detection, response, and security hardening capabilities.
 <br/>
 <br/>
 The Senior IT Security Analyst acts as a trusted advisor and liaison to ensure security operations align with HEICO standards while accounting for subsidiary-specific business needs and technical nuances. The role mentors junior analysts, improves operational rigor (playbooks, automation, metrics), and supports compliance-driven security requirements through disciplined execution and documentation.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <li>
  Security Monitoring &amp; Triage
 </li>
 <ul>
  <li>
   Analyze and triage security alerts from managed detection and response (MDR) services and internal monitoring platforms; determine severity, scope, and required actions.
  </li>
  <li>
   Serve as an escalation point for high-impact or complex alerts and investigations; provide guidance to junior analysts during active cases.
  </li>
 </ul>
 <li>
  Incident Response Leadership
 </li>
 <ul>
  <li>
   Lead cybersecurity incident investigations, including evidence preservation, containment, eradication, and recovery validation in accordance with established procedures.
  </li>
  <li>
   Coordinate incident communications and technical actions across IT teams, impacted sites, and third-party providers; ensure timely escalation when elevated authorization is required.
  </li>
  <li>
   Perform post-incident reviews, document timelines and lessons learned, and implement improvements to reduce recurrence.
  </li>
 </ul>
 <li>
  Threat Investigation &amp; Analysis
 </li>
 <ul>
  <li>
   Conduct malware and suspicious artifact analysis using investigative tooling (including sandboxing) to determine behavior, impact, and mitigation steps.
  </li>
  <li>
   Perform proactive threat hunting to identify stealthy or low-signal adversary activity and improve detection coverage.
  </li>
 </ul>
 <li>
  Detection Engineering &amp; Security Tool Optimization
 </li>
 <ul>
  <li>
   Evaluate, tune, and optimize EDR/XDR detection logic, response policies, and automated containment actions to improve efficacy and reduce false positives.
  </li>
  <li>
   Enhance alert fidelity and investigative effectiveness through rule refinement, contextual enrichment, telemetry validation, and playbook improvements.
  </li>
  <li>
   Design and maintain application control and endpoint protection policies to strengthen visibility, restrict unauthorized software execution, and address detection or response gaps.
  </li>
  <li>
   Security Automation
  </li>
  <ul>
   <li>
    Develop, test, and implement SOAR/security automation workflows to improve response consistency and enable action when staffing is limited.
   </li>
   <li>
    Identify repetitive analyst tasks and implement automation to increase operational capacity and reduce mean time to respond (MTTR).
   </li>
  </ul>
  <li>
   Incident-Driven Vulnerability Escalation
  </li>
  <ul>
   <li>
    Escalate vulnerabilities or control weaknesses identified during incident response or threat hunting, providing technical impact analysis and attack-path context to the vulnerability management function.
   </li>
   <li>
    Confirm that remediation actions adequately address the specific incident vector or exploited control gap.
   </li>
  </ul>
  <li>
   Control Gap Identification &amp; Advisory
  </li>
  <ul>
   <li>
    Provide operational feedback on control effectiveness based on real-world incident activity and detection gaps (including emerging technology guidance such as AI usage controls).
   </li>
   <li>
    Recommend improvements to technical safeguards or enforcement mechanisms when investigative findings reveal system weaknesses (e.g., SOX and NIST-aligned requirements).
   </li>
  </ul>
  <li>
   Third-Party / MSP Oversight
  </li>
  <ul>
   <li>
    Engage third-party IT providers/MSPs to communicate HEICO security requirements and incident handling expectations (including evidence retention).
   </li>
   <li>
    Assess MSP execution against requirements, identify gaps, and escalate non-compliance through appropriate channels.
   </li>
  </ul>
  <li>
   Business Partnership, Reporting, and Travel
  </li>
  <ul>
   <li>
    Act as a liaison between HEICO Corporate security and supported subsidiaries to maintain alignment on security initiatives, upgrades, and operational expectations.
   </li>
   <li>
    Provide regular operational reporting (risk trends, incident metrics, remediation status, tooling effectiveness).
   </li>
   <li>
    Required quarterly travel to supported out-of-state sites (i.e. quarterly planned visits and additional travel during escalations) to understand environment baselines, strengthen stakeholder relationships, and improve response readiness.
   </li>
  </ul>
  <li>
   On-Call Support
  </li>
  <ul>
   <li>
    Participate in an on-call rotation and respond independently to security events outside standard business hours.
   </li>
   <li>
    Perform other professional cybersecurity duties consistent with the scope and level of the position.
   </li>
  </ul>
 </ul>
</div>


IT Security Operations Analyst

Office of the Attorney General

<div><div><b>OAG - Information Technology Services | IT Business Analyst I-II | 26-0375</b> <b>(</b><b>00056839</b><b>)</b><div>
</div><b>
Organization</b><b>:</b> OFFICE OF THE ATTORNEY GENERAL<div>
</div></div><div><b>
Primary Location</b><b>:</b> Texas-Austin<div>
</div><b>
Work Locations</b><b>:</b> ITS - Admin 300 W. 15th St Austin 78701<div></div><div><br>
</div></div><div><b>
Job</b><b>:</b> Computer and Mathematical<div>
</div></div><div><b>
Employee Status</b><b>:</b> Regular<div>
</div></div><div><b>
Schedule</b><b>:</b> Full-time<div>
</div><b>
Standard Hours Per Week</b><b>:</b> 40.00<div>
</div></div><div><b>
State Job Code</b><b>:</b> 0221 0222<div>
</div></div><div><b>
Salary Admin Plan</b><b>:</b> B<div>
</div></div><div><b>
Grade</b><b>:</b> 21 23<div>
</div></div><div><b>
Salary (Pay Basis)</b><b>:</b> 4,523.17 - 6,666.67 (Monthly)<div>
</div></div><div><b>
Number of Openings</b><b>:</b> 1<div>
</div></div><div><b>
Overtime Status</b><b>:</b> Exempt<div>
</div></div><div><b>
Job Posting</b><b>:</b> Mar 11, 2026, 2:27:18 PM<div>
</div></div><div><b>
Closing Date</b>: Ongoing<div>
</div></div><div><b>
Description</b><div></div><p><b><br>
GENERAL DESCRIPTION</b><br>
The IT Procurement Specialist serves as a key member of the IT procurement and budgeting team, working closely with experienced IT procurement and budget analysts. The position coordinates and processes technology-related purchases under $50,000, assists with financial documentation and reporting, and helps ensure compliance with State of Texas procurement requirements. The role also manages telecommunications service requests and contributes to software inventory, vendor coordination, and administrative support for broader team operations.</p><p>
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State&rsquo;s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.</p><p><b><br>
ESSENTIAL POSITION FUNCTIONS</b><br>
<b>IT Procurement Coordination</b></p><ul><li>
Coordinate and process purchase requisitions for IT software and services under $50,000.</li><li>
Solicit vendor quotes and collaborate with senior IT procurement and budget analysts to review responses for accuracy and compliance.</li><li>
Prepare and submit required State of Texas procurement documentation.</li><li>
Support team procurement strategies and ensure adherence to agency policies and state rules.</li></ul><p><b><br>
Telecommunications Coordination</b></p><ul><li>
Serve as the primary point of contact for cable and internet service providers.</li><li>
Process service requests, outages, cancellations, and renewals in coordination with senior analysts.</li></ul><p><b><br>
Invoice and Financial Management</b></p><ul><li>
Assist with resolving invoice discrepancies for IT purchases and services.</li><li>
Ensure timely and accurate processing of invoices for IT-related purchases and services.</li><li>
Work in partnership with other analysts to support financial reconciliation and documentation.</li></ul><p><b><br>
Software and License Support</b></p><ul><li>
Support software license requests, troubleshooting, and user-access needs.</li><li>
Assist with software inventory documentation and reporting.</li></ul><p><b><br>
Administrative and Ad Hoc Duties</b></p><ul><li>
Provide administrative support to IT procurement and budgeting team operations.</li><li>
Assist senior analysts with special projects to enhance reporting, compliance, and process efficiency.</li><li>
Performs related work as assigned.</li><li>
Maintains relevant knowledge necessary to perform essential job functions.</li><li>
Attends work regularly in compliance with agreed-upon work schedule.</li><li>
Ensures security and confidentiality of sensitive and/or protected information.</li><li>
Complies with all agency policies and procedures, including those pertaining to ethics and integrity.</li></ul><div>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
MINIMUM QUALIFICATIONS</b><br>
<b>IT Business Analyst I:</b></p><ul><li>
Education: Graduation from high school or equivalent</li><li>
Education: Associate&rsquo;s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: software management, business administration, information technology, management information systems, project management, or program management</li><li>
Experience with asset and software management.</li><li>
Knowledge of IT software, hardware, licensing, and vendor management practices.</li><li>
Skill in handling multiple tasks, prioritizing, and meeting deadlines</li><li>
Strong organizational, communication, and customer service skills.</li><li>
Skill in effective oral and written communication</li><li>
Skill in exercising sound judgment and effective decision making</li><li>
Ability to collaborate effectively as part of an IT procurement and budgeting team and work closely with senior analysts.</li><li>
Ability to receive and respond positively to constructive feedback</li><li>
Ability to work cooperatively with others in a professional office environment</li><li>
Ability to provide excellent customer service</li><li>
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)</li><li>
Ability to arrange for personal transportation for business-related travel</li><li>
Ability to work more than 40 hours as needed and in compliance with the FLSA</li><li>
Ability to lift and relocate 30 lbs.</li><li>
Ability to travel (including overnight travel) up to 5%</li></ul><p><b><br>
IT Business Analyst II &ndash; All of the above qualifications for an IT Business Analyst I, plus:</b></p><ul><li>
Education: Bachelor&rsquo;s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: software management, business administration, information technology, management information systems, project management, or program management</li></ul><p><b><br>
PREFERRED QUALIFICATIONS</b></p><ul><li>
Experience with Service Now and CAPPS.</li><li>
Experience with vendor management.</li><li>
Knowledge of State of Texas procurement rules and CAPPS Procurement module.</li></ul><p><b>
TO APPLY</b></p><p>
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf</p><p><b>
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER</b></p></div></div>

OAG - Information Technology Services | IT Business Analyst I-II | 26-0375

State of North Carolina Department of Information Technology

<div><p><b>Agency
</b></p>Department of Information Technology
<p></p><p><b>Division
</b></p>DIT Public Safety
<p></p><p><b>Job Classification Title
</b></p>Operations Analyst (S)
<p></p><p><b>Position Number
</b></p>60056189
<p></p><p><b>Grade
</b></p>DT06
<p></p><p><b>About Us
</b></p><p>The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT&rsquo;s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
</p><p></p><p><b>Description of Work
</b></p>Recruitment Max: $76,065
<br>
<br>
This position may be eligible for hybrid remote work in accordance with state policy and the agency&rsquo;s remote work program but does require weekly onsite work.
<br>
<br>
This is a REPOST. Previous applicants Must Reapply to be considered.
<br>
<br>
Are you ready to take the next step in your career?
<br>
<br>
We currently have an opening for an Operations Analyst.
<br>
<br>
This position is located in the Adult Correction Division. The Operations Analyst will be responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws.
<br>
<br>
Key Responsibilities:
<br>
<ul><li>Coordination of Production Control using analytical and problem resolving skills, including enforcing Production Control standards
</li><li>Planning processing time and defining data needs with users and programmers through Zeke and recommending best output options for efficient delivery of reports
</li><li>First line of contact for identifying potential production problems
</li><li>Creating and maintaining JCL for processing and removing old datasets from Production Jobs that run through Zeke
</li></ul><br>
About the Division:
<br>
The Technical Services Office is one of five core sections that reside within the Information Technology (IT) division of the Department of Public Safety (DPS). The core sections are Application Development, Quality Assurance, Technical Services, Network Services and the Information Security Office. The impact of the Technical Services Office is far reaching given that, on a statewide level, there are well over 26,000 DPS employees that require systems and computer support.
<br>
<br>
The Technical Services Office consists of application architects, Web Applications Infrastructure Administrators, Mainframe Systems and Database Administration Specialists. The Technical Services team&rsquo;s objectives are to evaluate, implement emerging technologies and to provide application software support, systems support. Database administration for DPS (primarily for adult correction). This team reviews the application architecture documents and provides guidance to application development teams and vendors to implement web and mobile applications. This team serves as the primary point of contact for DIT. Application Development, Quality Assurance and clients for the resolution of variety of problems and administrative activities related to software, system security and database administration. This team monitors the usage of DIT resources; application software licenses and the cost associated with these resources.
<p></p><p><b>Knowledge Skills and Abilities/Management Preferences
</b></p><p><b>The following Management Preferences are not required, but applicants that possess these skills are preferred:
</b></p><ul><li><p>Demonstrated experience supporting ZEKE or JCL on the Mainframe
</p></li><li><p>Demonstrated experience supporting Exporter on the Mainframe
</p></li></ul><p></p><p>Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT
</p><p></p><p><b>Minimum Education and Experience
</b></p><p>Some state job postings say you can qualify by an &ldquo;equivalent combination of education and experience.&rdquo; If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
</p><p></p><p>Bachelor&rsquo;s degree in computer science, computer information systems, computer science engineering or a closely related degree from an appropriately accredited institution;
</p><p><b>OR
</b></p><p>Bachelor&rsquo;s degree from an appropriately accredited institution and one year of experience in operations/systems work or closely related area;
</p><p><b>OR
</b></p><p>Associate degree in computer information technology, computer engineering technology or networking technology from an appropriately accredited institution and one year of experience in operations/systems work or closely related area; or an equivalent combination of education and experience.
</p><p></p><p><b>EEO Statement
</b></p><p>T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
</p><p></p><p><b>Recruiter:
</b></p>Tajia Monae Shatia Brown
<p></p><p><b>Recruiter Email:
</b></p><p>dit_hr_recruitment@nc.gov</p></div>

Operations Analyst

Greenlight Networks

<div><p><b>Description:
</b></p><p>We are seeking a motivated Data Analyst Intern to support our IT Operations team in Scranton, PA. This is a hands-on internship offering real-world experience in enterprise system migration, implementation, and digital transformation initiatives. The intern will report directly to the VP of IT Operations and gain meaningful exposure to the technology and data systems powering one of the most exciting sectors in telecommunications &mdash; fiber broadband networks.</p><br>
<p></p>
<p><b>What You&rsquo;ll Do:
</b></p><ul><li>Assist in enterprise system migration, implementation, and transformation projects by supporting data extraction, mapping, and loading activities</li>
<li>Write and execute SQL queries to analyze, validate, and troubleshoot data across source and target systems</li>
<li>Perform data profiling and quality assessments to identify and resolve inconsistencies or anomalies prior to migration</li>
<li>Support source-to-target data mapping and transformation efforts to ensure data is formatted correctly for receiving systems</li>
<li>Participate in data validation and testing to verify accuracy and integrity following system migrations</li>
<li>Document processes, data anomalies, and migration outcomes clearly for both technical and non-technical stakeholders</li>
<li>Collaborate with IT team members and cross-functional departments to understand data requirements and support project deliverables</li>
<li>Learn about fiber network infrastructure and the technologies behind Greenlight&rsquo;s high-speed internet services</li></ul><br>
<p>
</p><p><b>What You&rsquo;ll Gain:
</b></p><ul><li>Practical, project-based experience in enterprise data migration and IT systems implementation</li>
<li>Exposure to fiber network technology and the business of delivering ultra-fast internet services</li>
<li>Direct mentorship from experienced IT leaders in a fast-paced, growing organization</li>
<li>A strong foundation for a career in data analytics, IT operations, or technology consulting</li>
<li>Opportunity to contribute to meaningful projects with real business impact</li></ul><br>
<p>
</p><p><b>What We&rsquo;re Looking for:
</b></p><ul><li><b>Required</b>:
<ul><li>Currently pursuing a degree in Information Technology, Business Analytics, Computer Science, or a related field</li>
<li>Familiarity with SQL and the ability to write basic queries for data retrieval, filtering, and analysis</li>
<li>Understanding of or exposure to data structures, databases, and data transformation concepts</li>
<li>Strong analytical and critical thinking skills with a keen eye for detail and data accuracy</li>
<li>Ability to interpret and evaluate data from multiple angles and communicate findings clearly</li>
<li>Familiarity with Microsoft Excel or similar tools for data review and light reporting</li>
<li>Strong organizational skills and the ability to manage tasks across multiple concurrent projects</li>
<li>Excellent written and verbal communication skills; ability to work effectively in a collaborative team environment</li>
</ul></li><li><b>Preferred</b>:
<ul><li>Exposure to ETL (Extract, Transform, Load) concepts and data pipeline principles</li>
<li>Experience with Python, or business intelligence tools such as Tableau or Power BI</li>
<li>Familiarity with enterprise software systems (ERP, CRM, OSS/BSS) or system implementation projects</li>
<li>Understanding of data governance, data integrity, or data quality assurance practices</li><br>
</ul></li></ul><p></p><p>This is a paid internship position. The rate of pay is between $18.00 - $20.00 per hour and will be compensated weekly.</p></div>

Intern - Data Analyst (IT Operations)

Business Forecast Systems

<p>Join our team to deliver technical support while building hands-on experience in IT and QA.</p><p><b>Company Overview</b></p><p>Business Forecast Systems (BFS) is a software development and sales firm located in Waltham Massachusetts, 7 miles west of Boston. The company is best known for its Forecast Pro product line, the market leader in the area of business and demand forecasting. Our solutions are used by organizations ranging from mid-sized businesses to Fortune 500 companies and integrate with major ERP, supply chain, and demand planning systems.</p><p>As we expand into cloud-based offerings and pursue SOC 2 compliance, we are investing in strengthening our technical operations, security posture, and customer support capabilities.</p><p><b>Position Overview</b></p><p>BFS is seeking a <b>Customer Support &amp; IT Support Analyst </b>to join a small, high-impact team responsible for customer support, internal IT operations, and foundational security initiatives. <b>This is not a siloed support role.</b> You will be embedded across support, IT, security, and the product development team, making this an ideal position for someone looking to broaden their technical scope quickly.</p><p>You will serve as a <b>frontline technical resource</b> for customers and internal staff, while also contributing to IT administration and security/process improvements. This is a hands-on, fast-moving role where priorities shift and initiative is expected. You&rsquo;ll also have the opportunity to contribute to software quality assurance testing.</p><p>This is a hands-on role where individual contributions make a visible impact, offering an excellent opportunity to build technical expertise while working closely with both clients and colleagues. The ideal candidate is an innovative thinker who takes initiative, communicates effectively, thrives in a role with diverse responsibilities, and is eager to expand their technical skills and grow into increasingly technical responsibilities over time.</p><p>This role is based in our Waltham, MA office. Given the collaborative and hands-on nature of the position, we expect team members to work primarily in the office (approximately 80&ndash;90% of the time), with some flexibility as needed.</p><p><b>Responsibilities of the Position</b></p><p>The successful applicant will be part of a small, dedicated team and play an important role in several areas including:</p><p><b>Customer Technical Support (Primary Priority)</b></p><ul><li>Serve as the first point of contact for customer issues via email, phone, and Microsoft Teams</li><li>Troubleshoot software, installation, licensing, and environment-related issues</li><li>Guide customers through resolution steps and ensure successful outcomes</li><li>Escalate complex issues to development or QA with clear documentation</li></ul><p><b>Internal IT Operations</b></p><ul><li>Provide day-to-day IT support for employees (hardware, software, access issues)</li><li>Manage user accounts, permissions, and basic system administration tasks</li><li>Maintain and monitor system reliability across internal tools</li><li>Assist with software/hardware deployments, updates, and endpoint configuration</li></ul><p><b>Security &amp; Compliance (SOC 2 Readiness)</b></p><ul><li>Support implementation of security controls and policies</li><li>Assist with device monitoring, access control, and audit readiness efforts</li><li>Help maintain documentation for compliance initiatives</li><li>Partner with leadership on improving security posture over time</li></ul><p><b>Cross-Functional Support</b></p><ul><li>Assist with Salesforce administration and data support tasks</li><li>Support website updates (WordPress or similar platforms)</li><li>Collaborate with QA and product teams as needed</li><li>Contribute to process improvements across support and IT workflows</li></ul><p><b>Requirements for the Position</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (or equivalent experience)</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication skills (written and verbal)</li><li>Solid understanding of Windows environments and Microsoft Office</li><li>Ability to manage multiple priorities in a fast-paced environment</li></ul><p><b>Bonus Qualifications</b></p><ul><li>Experience with technical support or help desk environments</li><li>Familiarity with SaaS or cloud-based applications</li><li>Exposure to security and compliance frameworks (SOC 2, ISO 27001, etc.)</li><li>Experience with identity and access management tools (IdP, SSO, MFA)</li><li>Familiarity with endpoint management solutions (MDM, device monitoring)</li><li>Basic knowledge of networking, scripting, or system administration</li><li>Experience with Salesforce or similar CRM platforms</li><li>Familiarity with WordPress or web technologies</li></ul><p>BFS offers competitive salaries and excellent benefits.</p><p>Please send resume and salary requirements to jobs@forecastpro.com.</p><p><b>Total Compensation: </b>$60,000+, depending on experience</p><p>Job Type: Full-time</p><p>Pay: From $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Parental leave</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Customer Support & IT Analyst

Ohio State University Physicians

<div>Overview:
<div>
Are you passionate about helping clinicians work smarter, not harder? Do you enjoy translating complex systems into meaningful, practical training that truly sticks? Join our team and play a key role in optimizing Epic and other clinical systems that directly support exceptional patient care at Ohio State University Physicians.</div><div></div><div><div><br>
As an <b>IT Training &amp; Optimization Analyst</b>, you&rsquo;ll be a trusted partner to clinical and IT teams&mdash;designing and delivering effective training, improving workflows, and helping end users confidently adopt system enhancements. This is an exciting opportunity to influence how technology is used in collaboration with The Ohio State University Wexner Medical Center (OSUWMC).</div></div><br>
<div></div>
Responsibilities:
<div><b>
Purpose:</b><b> </b>Under the direction of the Sr. Director of IT (or his/her delegate), and in collaboration with The Ohio State University Wexner Medical Center (OSUWMC), will provide consultation in the planning, design, development, and delivery of training for EPIC or other electronic medical record and systems; identify mechanisms to optimize system utilization and processes; assists in the review of workflows and processes; and provide training to staff and physicians.</div><div></div><div><b><br>
Duties and Responsibilities:</b></div><br>
<div></div><ul><li>
Assesses clinical training needs of the organization, department and end user. Assists in the analysis and evaluation of existing or proposed clinical systems, workflows and processes; works collaboratively to define future state for clinical workflows.</li><li>
Delivers training to various audiences (new hires, refresher training, skill enhancement and system update training). Responsible for managing moderately, complex clinical applications training issues and problems; provides technical support in response to user issues and questions pertaining to training, functionality, operations, input/output, reporting and general operating procedures.</li><li>
Implements training/communications; coordinates system change communications; keeps end users up to date on system changes or updates throughout a project or upgrade.</li><li>
Assists in the development of change management strategies and training needs.</li><li>
Provides and recommends creative solutions to processes and procedures for enhancements, additions, or modifications to improve clinical systems. Advises the build teams on any such system enhancements or modifications.</li><li>
Participates in a variety of training and optimization projects.</li><li>
Develops and maintains networks of super users within specialty areas; utilizes these groups to assure end user familiarity with system changes and enhancements.</li><li>
Serves as a liaison between training and IT to coordinate needs assessments, impact analyses, resource utilization, system requirements and integration methodologies.</li><li>
Other duties or special projects as assigned.</li></ul>
Qualifications:
<div><b>
Requirements</b>:</div><ul><li>
Associates degree in a clinical field, information systems or related field, or equivalent education and experience.</li><li>
Minimum of 1-2 years of experience with an electronic medical record or system.</li><li>
If not already certified, the IT Training &amp; Optimization Analyst must obtain an Epic build certification within 6 months of the date of hire in order to gain the necessary access to OSUWMC Epic training and development environments.</li></ul><div></div><div><b><br>
Preferences:</b></div><ul><li>
Bachelor of Science in a clinical field, information systems or related field, or equivalent education and experience.</li><li>
Current Epic build certification.</li></ul><div></div><div><b><br>
Knowledge, </b><b>Skills</b><b> and Abilities:</b></div><div>
Possess strong communication skills to respond to common and complex inquiries. Ability to demonstrate initiative and completion of projects, self-motivation and ability to work independently while being a team player. Extensive knowledge of adult learning principles and demonstrated experience using these principles when building training plans and materials. Critical thinking to be able to work at the highest technical level of most phases of application education while being able to consider current and future state implications.</div><div></div><div><b><br>
Who we are</b></div><div>
With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.</div><div></div><div><b><br>
Our culture</b></div><div>
At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.</div><div></div><div><b><br>
Our benefits</b></div><div>
We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that&rsquo;s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.</div>
Pay Range: USD $60,026.74 - USD $9,003,971.00 /Yr.</div>

IT Training & Optimization Analyst

OneDigital

<div><div><i>Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that&rsquo;s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other&rsquo;s truest selves.</i></div><div></div><div><i>
We understand that pursuing a new job is a big deal. Maybe you&rsquo;re afraid you won&rsquo;t fit in. Well, here&rsquo;s the good news. For us, the days of &ldquo;fit in to get in&rdquo; are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.</i></div><div></div><div>
Must be eligible to work in the United States without the need for work visa or residency sponsorship.</div><div></div><div>
Our Newest Opportunity:</div><div>
The Operations Analyst will play a pivotal role in ensuring that our operational processes consistently meet and exceed organizational standards and client expectations. This position involves a comprehensive evaluation of operational workflows, identifying areas for enhancement, and implementing strategic improvements. The Analyst will take ownership of evaluating operational losses, meticulously tracking and analyzing data to uncover trends and develop actionable solutions. Additionally, the Analyst will be integral to the successful launch and support of new services and products, ensuring they adhere to our high standards of quality and operational efficiency. Furthermore, the Analyst will be responsible for mapping all operational processes, maintaining these maps to ensure they are current and accessible to all teams.</div><div></div><div>
Key Responsibilities:</div><ul><li>
New Services/Product Launch: Participate as the analyst for any new services or products, ensuring all aspects of the launch and support are successful and meet quality standards.</li><li>
Quality Assurance: Ensure new services/products meet established expectations for quality of service and operational efficiency.</li><li>
Process Mapping: Own the mapping for all operational processes, ensuring they are kept up-to-date and accessible to all teams.</li><li>
Operational Metrics Evaluation: Evaluate key operational metrics, including efficiency and productivity reports, to identify areas of improvement and focus.</li><li>
Operational Evaluation: Assess and analyze operational workflows throughout all stages of our service delivery processes.</li><li>
Process Improvement: Identify areas where operational efficiency can be improved and recommend changes to enhance productivity and client satisfaction.</li><li>
Loss Evaluations: Conduct evaluations of operational losses to understand the reasons and analyze trends.</li><li>
Data Analysis: Track and analyze operational data to identify patterns and areas for improvement.</li><li>
Reporting: Prepare detailed reports on operational performance and loss evaluations, presenting findings to management.</li><li>
Action Planning: Develop and implement action plans to address identified issues and improve operational efficiency and client retention.</li><li>
Collaboration: Work closely with various departments to ensure a cohesive approach to operational improvement.</li><li>
Feedback Loop: Establish and maintain a feedback loop with internal teams to continuously gather insights and improve processes.</li></ul><div></div><div>
Qualifications:</div><ul><li>
Education/Expertise:<ul><li>
Bachelor&rsquo;s degree in Business, Operations Management, Analytics, or a related field.</li><li>
Minimum of 2-3 years of experience in a similar role, preferably within the insurance, financial services, PEO, or HR consulting industries.</li></ul></li></ul><div></div><div>
Required Attributes:</div><ul><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Client-focused mindset with a passion for improving operational efficiency.</li><li>
Ability to manage multiple tasks and meet deadlines.</li></ul><div></div><div>
The typical base pay range for this role nationwide is $55,000 to $65,000 per year.</div><div>
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company&rsquo;s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.</div><div>
To learn more, visit: <div>www.onedigital.com/careers</div></div><div></div><div>
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.</div><div></div><div>
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, &ldquo;protected characteristics&rdquo;). A copy of the Federal EEO poster is linked <div>here</div>.</div><div></div><div>
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:</div><div></div><div><div>
City and County of San Francisco</div></div><div><div>
City of Los Angeles</div></div><div><div>
County of Los Angeles</div></div><div></div><div>
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or &lsquo;ban the box&rsquo;] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.</div><div></div><div><i>
In short, we believe in hiring the most qualified applicant for the position, regardless of background.</i></div><div></div><div>
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.</div><div>
 OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.</div><div></div><div>
Thank you for your interest in joining the OneDigital team!</div></div>

Operations Analyst - Remote

Search 10000+ It operations analyst jobs near you this April. New roles added regularly across leading industries. Apply today.