it operations analyst

Office of the Attorney General

<div><div><b>OAG - Information Technology Services | IT Business Analyst I-II | 26-0375</b> <b>(</b><b>00056839</b><b>)</b><div>
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Organization</b><b>:</b> OFFICE OF THE ATTORNEY GENERAL<div>
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Primary Location</b><b>:</b> Texas-Austin<div>
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Work Locations</b><b>:</b> ITS - Admin 300 W. 15th St Austin 78701<div></div><div><br>
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Job</b><b>:</b> Computer and Mathematical<div>
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Employee Status</b><b>:</b> Regular<div>
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Schedule</b><b>:</b> Full-time<div>
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Standard Hours Per Week</b><b>:</b> 40.00<div>
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State Job Code</b><b>:</b> 0221 0222<div>
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Salary Admin Plan</b><b>:</b> B<div>
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Grade</b><b>:</b> 21 23<div>
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Salary (Pay Basis)</b><b>:</b> 4,523.17 - 6,666.67 (Monthly)<div>
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Number of Openings</b><b>:</b> 1<div>
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Overtime Status</b><b>:</b> Exempt<div>
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Job Posting</b><b>:</b> Mar 11, 2026, 2:27:18 PM<div>
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Closing Date</b>: Ongoing<div>
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Description</b><div></div><p><b><br>
GENERAL DESCRIPTION</b><br>
The IT Procurement Specialist serves as a key member of the IT procurement and budgeting team, working closely with experienced IT procurement and budget analysts. The position coordinates and processes technology-related purchases under $50,000, assists with financial documentation and reporting, and helps ensure compliance with State of Texas procurement requirements. The role also manages telecommunications service requests and contributes to software inventory, vendor coordination, and administrative support for broader team operations.</p><p>
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State&rsquo;s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.</p><p><b><br>
ESSENTIAL POSITION FUNCTIONS</b><br>
<b>IT Procurement Coordination</b></p><ul><li>
Coordinate and process purchase requisitions for IT software and services under $50,000.</li><li>
Solicit vendor quotes and collaborate with senior IT procurement and budget analysts to review responses for accuracy and compliance.</li><li>
Prepare and submit required State of Texas procurement documentation.</li><li>
Support team procurement strategies and ensure adherence to agency policies and state rules.</li></ul><p><b><br>
Telecommunications Coordination</b></p><ul><li>
Serve as the primary point of contact for cable and internet service providers.</li><li>
Process service requests, outages, cancellations, and renewals in coordination with senior analysts.</li></ul><p><b><br>
Invoice and Financial Management</b></p><ul><li>
Assist with resolving invoice discrepancies for IT purchases and services.</li><li>
Ensure timely and accurate processing of invoices for IT-related purchases and services.</li><li>
Work in partnership with other analysts to support financial reconciliation and documentation.</li></ul><p><b><br>
Software and License Support</b></p><ul><li>
Support software license requests, troubleshooting, and user-access needs.</li><li>
Assist with software inventory documentation and reporting.</li></ul><p><b><br>
Administrative and Ad Hoc Duties</b></p><ul><li>
Provide administrative support to IT procurement and budgeting team operations.</li><li>
Assist senior analysts with special projects to enhance reporting, compliance, and process efficiency.</li><li>
Performs related work as assigned.</li><li>
Maintains relevant knowledge necessary to perform essential job functions.</li><li>
Attends work regularly in compliance with agreed-upon work schedule.</li><li>
Ensures security and confidentiality of sensitive and/or protected information.</li><li>
Complies with all agency policies and procedures, including those pertaining to ethics and integrity.</li></ul><div>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
MINIMUM QUALIFICATIONS</b><br>
<b>IT Business Analyst I:</b></p><ul><li>
Education: Graduation from high school or equivalent</li><li>
Education: Associate&rsquo;s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: software management, business administration, information technology, management information systems, project management, or program management</li><li>
Experience with asset and software management.</li><li>
Knowledge of IT software, hardware, licensing, and vendor management practices.</li><li>
Skill in handling multiple tasks, prioritizing, and meeting deadlines</li><li>
Strong organizational, communication, and customer service skills.</li><li>
Skill in effective oral and written communication</li><li>
Skill in exercising sound judgment and effective decision making</li><li>
Ability to collaborate effectively as part of an IT procurement and budgeting team and work closely with senior analysts.</li><li>
Ability to receive and respond positively to constructive feedback</li><li>
Ability to work cooperatively with others in a professional office environment</li><li>
Ability to provide excellent customer service</li><li>
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)</li><li>
Ability to arrange for personal transportation for business-related travel</li><li>
Ability to work more than 40 hours as needed and in compliance with the FLSA</li><li>
Ability to lift and relocate 30 lbs.</li><li>
Ability to travel (including overnight travel) up to 5%</li></ul><p><b><br>
IT Business Analyst II &ndash; All of the above qualifications for an IT Business Analyst I, plus:</b></p><ul><li>
Education: Bachelor&rsquo;s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: software management, business administration, information technology, management information systems, project management, or program management</li></ul><p><b><br>
PREFERRED QUALIFICATIONS</b></p><ul><li>
Experience with Service Now and CAPPS.</li><li>
Experience with vendor management.</li><li>
Knowledge of State of Texas procurement rules and CAPPS Procurement module.</li></ul><p><b>
TO APPLY</b></p><p>
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf</p><p><b>
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER</b></p></div></div>

OAG - Information Technology Services | IT Business Analyst I-II | 26-0375

Delta Utilities Services, LLC

<div><p><b>JOB SUMMARY/PURPOSE</b></p>
<p>
The Operations Technology (OT) Support Analyst supports the day-to-day operation and reliability of OT systems that enable gas utility operations. This role provides technical assistance for systems, applications, and devices used by field personnel, control room staff, and business users. The Operations Technology (OT) Support Analyst ensures systems are functioning properly, support users in resolving issues, and assist with maintaining technology that supports safe, reliable, and efficient utility operations.</p>
<p><b>
JOB DUTIES/RESPONSIBILITIES</b>
</p><ul><li>Provide first-level support for OT systems, applications, and user access.
</li><li>Respond to and resolve basic technical issues related to system access, functionality, and performance.
</li><li>Document issues and track requests using the company&rsquo;s ticketing system.
</li><li>Escalate complex or critical issues to senior OT or IT staff as needed.
</li><li>Assist with identifying and troubleshooting connectivity issues affecting systems and users.
</li><li>Support secure access for employees and vendors following established procedures.
</li><li>Work with internal teams and external vendors to help resolve system and communication issues.
</li><li>Assist with monitoring system performance and availability.
</li><li>Support the team during system incidents, outages, or emergency events.
</li><li>Help validate system status and confirm restoration of services.
</li><li>Participate in on-call rotations or after-hours support when required.
</li><li>Assist with testing system updates, patches, and maintenance activities.</li>
<li>Follow established processes to support safe and controlled system changes.</li>
<li>Help document maintenance activities and results.</li>
<li>Assist in maintaining user guides, procedures, and support documentation.
</li><li>Support onboarding and basic training for new users.
</li><li>Follow company policies related to safety, cybersecurity, and technology use.
</li><li>Work closely with OT, IT, and operations teams, as well as external vendors.
</li><li>Participate in team meetings, projects, and training activities.
</li><li>Continuously develop technical knowledge and skills related to OT systems and utility operations. Other duties as assigned.</li>
</ul>
<p><b>MINIMUM REQUIREMENTS</b>
</p><p><b>Minimum education required of the position</b>
</p><ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering Technology, or a related field, or equivalent technical training.</li></ul>
<p><b>
Minimum experience required of the position</b>
</p><ul><li>0&ndash;2 years of experience in technical support, IT support, or a related role.</li></ul>
<p><b>
Minimum knowledge, skills and abilities preferred of the position</b>
</p><ul><li>Basic understanding of computer systems, applications, and troubleshooting concepts.
</li><li>Exposure to utility operations, industrial systems, or field technology environments.
</li><li>Basic knowledge of networking concepts (e.g., connectivity, system access).
</li><li>Strong communication and customer service skills.
</li><li>Ability to follow procedures, document work, and escalate issues appropriately.
</li><li>Willingness to learn and grow in a technology and operations environment.</li>
</ul>
<p><b>Any certificates, licenses, etc. required for the position</b>
</p><ul><li>None specifically required
</li></ul><p><b>Physical Requirements</b>
</p><ul><li>Able to operate a personal computer, either desktop or laptop.
</li><li>Able to sit for extended periods of time.
</li><li>Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
</li><li>Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.</li>
</ul>
<p> <b>Working Conditions</b></p>
<p>
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
</p><ul><li>Perform other job-related duties as assigned, within your scope of responsibilities.
</li><li>Job duties are performed in a normal and clean office environment with normal noise levels.
</li><li>Work is predominately done while standing or sitting.
</li><li>The ability to comprehend, document, calculate, visualize and analyze are required.
</li><li>Able to work regular hours, with occasional overtime.</li></ul><br>
<p></p>
<p><b>
About Delta Utilities</b>
</p><p>Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.
</p><p>Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.
</p><p>Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.
</p><p>Learn more at https://deltautilities.com.
</p><p><b><i>Delta Utilities and associated entities are equal opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.</i></b></p><p></p><p><br>
#LI-TM1</p></div>

Analyst, Operations Technology Support (IT)

OneDigital

<div><div><i>Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that&rsquo;s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other&rsquo;s truest selves.</i></div><div></div><div><i>
We understand that pursuing a new job is a big deal. Maybe you&rsquo;re afraid you won&rsquo;t fit in. Well, here&rsquo;s the good news. For us, the days of &ldquo;fit in to get in&rdquo; are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.</i></div><div></div><div>
Must be eligible to work in the United States without the need for work visa or residency sponsorship.</div><div></div><div>
Our Newest Opportunity:</div><div>
The Operations Analyst will play a pivotal role in ensuring that our operational processes consistently meet and exceed organizational standards and client expectations. This position involves a comprehensive evaluation of operational workflows, identifying areas for enhancement, and implementing strategic improvements. The Analyst will take ownership of evaluating operational losses, meticulously tracking and analyzing data to uncover trends and develop actionable solutions. Additionally, the Analyst will be integral to the successful launch and support of new services and products, ensuring they adhere to our high standards of quality and operational efficiency. Furthermore, the Analyst will be responsible for mapping all operational processes, maintaining these maps to ensure they are current and accessible to all teams.</div><div></div><div>
Key Responsibilities:</div><ul><li>
New Services/Product Launch: Participate as the analyst for any new services or products, ensuring all aspects of the launch and support are successful and meet quality standards.</li><li>
Quality Assurance: Ensure new services/products meet established expectations for quality of service and operational efficiency.</li><li>
Process Mapping: Own the mapping for all operational processes, ensuring they are kept up-to-date and accessible to all teams.</li><li>
Operational Metrics Evaluation: Evaluate key operational metrics, including efficiency and productivity reports, to identify areas of improvement and focus.</li><li>
Operational Evaluation: Assess and analyze operational workflows throughout all stages of our service delivery processes.</li><li>
Process Improvement: Identify areas where operational efficiency can be improved and recommend changes to enhance productivity and client satisfaction.</li><li>
Loss Evaluations: Conduct evaluations of operational losses to understand the reasons and analyze trends.</li><li>
Data Analysis: Track and analyze operational data to identify patterns and areas for improvement.</li><li>
Reporting: Prepare detailed reports on operational performance and loss evaluations, presenting findings to management.</li><li>
Action Planning: Develop and implement action plans to address identified issues and improve operational efficiency and client retention.</li><li>
Collaboration: Work closely with various departments to ensure a cohesive approach to operational improvement.</li><li>
Feedback Loop: Establish and maintain a feedback loop with internal teams to continuously gather insights and improve processes.</li></ul><div></div><div>
Qualifications:</div><ul><li>
Education/Expertise:<ul><li>
Bachelor&rsquo;s degree in Business, Operations Management, Analytics, or a related field.</li><li>
Minimum of 2-3 years of experience in a similar role, preferably within the insurance, financial services, PEO, or HR consulting industries.</li></ul></li></ul><div></div><div>
Required Attributes:</div><ul><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Client-focused mindset with a passion for improving operational efficiency.</li><li>
Ability to manage multiple tasks and meet deadlines.</li></ul><div></div><div>
The typical base pay range for this role nationwide is $55,000 to $65,000 per year.</div><div>
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company&rsquo;s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.</div><div>
To learn more, visit: <div>www.onedigital.com/careers</div></div><div></div><div>
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.</div><div></div><div>
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, &ldquo;protected characteristics&rdquo;). A copy of the Federal EEO poster is linked <div>here</div>.</div><div></div><div>
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:</div><div></div><div><div>
City and County of San Francisco</div></div><div><div>
City of Los Angeles</div></div><div><div>
County of Los Angeles</div></div><div></div><div>
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or &lsquo;ban the box&rsquo;] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.</div><div></div><div><i>
In short, we believe in hiring the most qualified applicant for the position, regardless of background.</i></div><div></div><div>
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.</div><div>
 OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.</div><div></div><div>
Thank you for your interest in joining the OneDigital team!</div></div>

Operations Analyst - Remote

The University of Kansas Health System

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Position Title
</b></h1></div></div></div></div></div></div></div><p></p>Ambulatory Operations and Informatics Analyst
<p></p>Broadmoor Campus
<p></p><h2 class="jobSectionHeader"><b>Position Summary / Career Interest:
</b></h2>The Ambulatory Informatics and Operations Analyst applies informatics knowledge and collaborates with operational leadership, end users of the electronic health record (EHR), Revenue Cycle, and IT to develop and drive adoption of standard workflows, assess usability and recommend optimizations. Supports departments by providing on site rounding, assessment, and execution of opportunities for efficiency, and implementation of user level system (EHR) personalization. Executes communication plans that are developed by project teams ensuring understanding and adoption across all departments.
<p></p><b>Responsibilities and Essential Job Functions
</b><ul><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. Note: These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
</li><li>Spends a significant amount of time rounding in ambulatory clinic settings. Communicates electronic health record documentation requirements. Observes and identifies efficiencies to enhance the patient, provider, and allied health staff experience. Documents and reinforces standard workflows and recommends modifications. Utilizes lean methodologies (PDCA, SOP Documentation, etc.) to document standards and increase ambulatory efficiency. Determines proper upline to escalate barriers (department vs informatics leadership). Ensures follow-up with providers and staff for removal of barriers and implementation of improvements.
</li><li>Participates in the distributive build program. Supports user level personalization. Triages optimization requests obtaining necessary build requirements to assist with navigation. Ensures those requests that are triaged meet operational goals and direction.
</li><li>Establishes relationships with ambulatory department and division leadership, physicians, and allied health staff.
</li><li>Researches and advises leadership on best practices utilizing benchmarking resources including, but not limited to, Epic User Web, GPIN, MGMA and the Access Collaborative.
</li><li>Able to collaborate with departments across the health system including information technology, revenue cycle, operations, and organizational leadership to understand ambulatory processes. Utilizes that knowledge to review, analyze, and optimize the patient and user experience by applying basic informatics principles that meet operational goals.
</li><li>Collaborates with team members to understand KPIs post go live. Understands workflow. Executes communication plans developed by team members ensuring adoption and understanding across departments. Escalates barriers to adherence to team and department leaders to ensure transformation.
</li><li>Participates in introductory transformational governance groups ensuring ambulatory expertise is represented. Brings items forward for discussion/approval based on findings during clinic rounding.
</li><li>Provides guidance and support to team members.
</li><li>Certification or proficiency in assigned Epic application must be obtained within 6 months of employment or assignment.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li><li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
</li></ul><br>
<b>Required Education and Experience
</b><ul><li>High School Graduate
</li><li>Bachelors Degree
</li><li>3 or more years of direct patient care experience; literature search/review experience.
</li></ul><br>
<b>Preferred Education and Experience
</b><ul><li>Less than 1 year Informatics/super user experience.
</li></ul><br>
<b>Required Licensure and Certification
</b><ul><li>EPIC Proficiency/Certification as designated by role requirements. within 180 Days
</li><li>Professional Clinical License or Certification in Kansas or Missouri.
</li></ul><br>
<b>Knowledge Requirements
</b><ul><li>Demonstrates knowledge of computers and desktop software.
</li><li>Ability to work autonomously, by demonstrating self-motivation and creativity.
</li><li>Good communication, writing, organizational and presentation skills.
</li><li>Ability to effectively interact with multidisciplinary teams including physicians, administrative staff, clinical personnel, and peers.
</li><li>Demonstrates persistence to solving problems. Must work with limited resources within designated time restraints.
</li><li>Able to receive verbal communications from users, vendors and other employees in English.
</li><li>Able to verbally communicate with users, vendors and other employees in English.
</li><li>Able to read technical documentation manuals.
</li><li>Able to use the phone.
</li><li>Able to use a computer.
</li><li>Able to receive directions and follow through to completion.
</li><li>Basic knowledge of Microsoft products.
</li><li>Able to solve common design and development problems.
</li><li>Able to apply critical thinking and interpersonal skills.
</li><li>Has reliable transportation available in order to attend meetings and support users in multiple locations. Up to 10% overnight travel can be needed.
</li></ul><p></p><h2 class="jobSectionHeader"><b>Time Type:
</b></h2>Full time
<p></p><h2 class="jobSectionHeader"><b>Job Requisition ID:
</b></h2>R-52617
<p></p><h3 class="jobSectionHeader"><b>Important information for you to know as you apply:
</b></h3><ul><li><p>The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. <i>See also </i>Diversity, Equity &amp; Inclusion <i>.
</i></p></li><li><p>The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu .
</p></li><li><p>Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>Need help finding the right job?
</b></h2><p></p><p>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</p></div>

Ambulatory Operations and Informatics Analyst

Commerce Bank

<div><p><b>About Working at Commerce</b></p><p></p><p>
Building a career here is more than just steps on a ladder. It&rsquo;s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn&rsquo;t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
</p><p></p><p>Here, you&rsquo;ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You&rsquo;ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.</p><p></p><p>
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let&rsquo;s talk.</p><p></p><p><b><br>
Compensation Range</b></p>
Annual Salary: $72,500.00 - $109,000.00 (Amount based on relevant experience, skills, and competencies.)<p></p><p>
At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry.</p><p></p><p><b>
About This Job</b></p><p></p><p><br>
The Payments IT Business Analyst II position will partner with the others in the Core Banking Application Payments family to implement, maintain, and enhance the bank&rsquo;s payment rails. This position will support the IT Payments Service strategy and planning by driving the Agile process and ensuring the team has well-defined and actionable tasks. This includes, but is not limited to, driving out quality requirements with the appropriate teams, coordinating with developers and architects to build and implement technology solutions, and keeping well-informed of technology trends and developments.</p><p><br>
</p><p><b>Essential Functions</b></p><ul><li><p>
Collaborate with line of business and project leadership to analyze complex business problems to determine an IT solution while developing and analyzing functional specifications</p></li><li><p>
Assist in designing efficient IT solutions to meet business and technological needs</p></li><li><p>
Document and diagram project requirements, which support development efforts
</p></li><li><p>Create user stories to reflect system needs to ensure customer expectations are met</p></li><li><p>
Participate in and Lead Agile Ceremonies, including standups, backlog grooming, etc</p></li><li><p>
Manage Team task board for both system deliveries and working tasks</p></li><li><p>
Open and close issue tickets with vendor, while proactively identifying and removing project/product impediments</p></li><li><p>
Contribute to and execute process improvement initiatives for the team</p></li><li><p>
Schedule and facilitate meetings to establish quality project requirements and independently work on assigned tasks</p></li><li><p>
Collaborate and coordinate problem-solving efforts between clients and IT or third-party vendors, software support, investigation and analysis of problems related to the analyst area of responsibility</p></li><li><p>
Perform other duties as assigned</p></li></ul><p></p><p><b><br>
Knowledge, Skills &amp; Abilities Required</b></p><ul><li><p>
Understanding of the Agile methodology along with the ability to lead, participate and complete deliverables for ceremonies
</p></li><li><p>Ability to work closely and communicate clearly and effectively with variety of technical and non-technical roles which include Product Owners, Project Management, Developers, Testers, Managers, etc.</p></li><li><p>
Desire and ability to mentor, share skills, knowledge and expertise</p></li><li><p>
Ability to read and create diagrams, User Experience flows and associated artifacts</p></li><li><p>
Ability to understand the flow of work which includes forecasting, release planning, sprint planning and process improvement efforts
</p></li><li><p>Capable of delivering on multiple competing priorities with little supervision</p></li><li><p>
Ability to independently drive tasks to completion in an efficient and timely manner</p></li><li><p>
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities</p></li><li><p>
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills</p></li><li><p>
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values</p></li><li><p>
Proficiency with Microsoft suite of technologies such as Azure DevOps/TFS, Word, Excel and Outlook</p></li></ul><p></p><p><b>
Education &amp; Experience</b></p><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Business Administration, Finance or equivalent combination of education and experience required</p></li><li><p>
3+ years of experience writing business requirements or equivalent experience required</p></li><li><p>
1+ year experience working on an Agile/Scrum Team required</p></li><li><p>
Certified Scrum Master certification preferred, or ability to obtain within one year of hire</p></li></ul><p></p><ul><li><i>Must be eligible to work in the US without sponsorship now or in the future</i></li></ul><p></p><p>
**Level of role is determined by knowledge, experience, skills, abilities, and education</p><p></p><p>
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the IT Business Analyst II &amp; III job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $72,500 to $109,000 annually. Depending on the job level, this position may be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.</p><p></p><p>
#LI-Hybrid</p><p>
#LI-CR1</p><p></p><p>
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.</p><p></p>
Location: 922 Walnut St, Kansas City, Missouri 64106<p></p><p>
Time Type:</p>
Full time</div>

IT Business Analyst

Citi

<div><div><div>Job Req Id:</div>
<div>26944119</div>
</div><div><div>Location(s):</div>
<div>Irving, Texas, United States</div>
</div><div><div>Job Type:</div>
<div>On-Site/Resident</div>
</div><div><div>Posted:</div>
<div>Apr. 13, 2026</div></div></div>
<br><div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p><b>About Citi:</b></p><p>
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.</p><p></p><p>
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients&rsquo; best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations &amp; Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.</p><p></p><p>
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We&rsquo;ll enable growth and progress together.</p><p></p><p>
Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well-organized? Are you willing to partner with multiple teams across various functions to deliver premier services? Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in the world?</p><p>
If you would like to make an impact with your work while being supported by smart and motivated colleagues, come find your next opportunity with us! Thanks to our global reach, we can help you get where you want to go.</p><p>
Being the best requires working together &mdash; across time zones, languages and borders. That can only take place in an environment where people respect, value and support one another. Citigroup is an equal opportunity employer and value diversity at our company. We do not discriminate both interviewees and employees regardless to their status.</p><p></p><p><b>
What is the Career opportunity we have</b></p><p>
At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Mainframe technology as a key part of the CTI Enterprise Command Center Operations Team. As the Mainframe Analyst you will run IT Service orientated coverage within Citi infrastructure to reduce or mitigate any actual or potential outage to our supported businesses. This is all done from our state of the art regional Command Center in partnership with the Workflow Coordinators, Staff Managers and the Mainframe Team in cooperation with our other Operations centers located in North and South America, Europe and Asia.</p><p>
This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a part of Command Center Operations team it is expected you demonstrate competency in Mainframe Technology and the ability to quickly learn multiple platforms, toolsets and processes.</p><p></p><p><b>
Role and Responsibilities:</b></p><p>
In this role you will be responsible for providing technical support for Citibank&rsquo;s global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure.</p><ul><li>
We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.</li><li>
You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business.</li><li>
Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority.</li></ul><p></p><p><b>
Knowledge, Skills and Competences:</b></p><p>
That position will require you to conduct in a dynamic environment, with a fluctuating, potentially voluminous operational workload.</p><ul><li>
Good clear communication in English (verbal and written). Spanish a plus. This role will interact with IT management and highly technical engineers.</li><li>
Problem solving, methodical with analytical skills.</li><li>
High energy with ability to adjust changes.</li><li>
Good organizational and coordinating skills, able to set priorities.</li><li>
High-reaching and with dedication towards continual growth and self-improvement</li><li>
Good time management skills with high sense of urgency and dedication.</li><li>
Clear personal work ethic that inspires quality and enthusiasm.</li><li>
Resilient and highly responsive in overcoming adversity.</li><li>
Ability to work through a multitude of challenges/obstacles to achieve the desired end result.</li><li>
Ability and willingness to operate within tightly controlled operational procedures.</li></ul><p></p><p><b>
Experience &amp; educational preferences:</b></p><ul><li>
Working knowledge of IBM Z platform architecture will help you in being successful.</li><li>
Experience in Z/OS. TSO/ISPF. JES2, IBM Systems Automation a plus</li><li>
IT problem management or error handling skill would be an advantage.</li><li>
Good technology infrastructure domain / platform knowledge and experience in large/multinational organization context environment is preferred.</li><li>
Some College a plus</li></ul><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Technology<p>
-</p><p><b>
Job Family:</b></p>
Infrastructure<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Primary Location:</b></p>
Irving Texas United States<p>
-</p><p><b>
Primary Location Full Time Salary Range:</b></p>
$59,200.00 - $82,600.00<p><br>
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.</p><p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><b>
Anticipated Posting Close Date:</b></p>
Apr 20, 2026<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Command Center Mainframe Analyst Officer

Handshake

<div><h1 class="jobSectionHeader"><b>About Handshake</b></h1><p>
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.</p><p>
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We&rsquo;ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.</p><p><b>
Why join Handshake now:</b></p><ul><li><p>
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel</p></li><li><p>
Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world&rsquo;s top educational institutions</p></li><li><p>
Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders</p></li><li><p>
Build a massive, fast-growing business with billions in revenue</p></li></ul><h1 class="jobSectionHeader"><b>
About the Role</b></h1><p>
We&rsquo;re looking for a <b>Senior IT Support Analyst</b> who thrives in fast-paced, high-growth environments. This role is more than ticket resolution &mdash; you&rsquo;ll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows.</p><p>
You&rsquo;ll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience.</p><p>
If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you.</p><p></p><h3 class="jobSectionHeader"><b>
Own the Employee IT Experience</b></h3><ul><li><p>
Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools</p></li><li><p>
Serve as an escalation point for complex or high-impact issues</p></li><li><p>
Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset</p></li><li><p>
Support remote and hybrid employees across time zones</p></li></ul><h3 class="jobSectionHeader"><b>
Build &amp; Scale Systems</b></h3><ul><li><p>
Improve onboarding/offboarding workflows and automate where possible</p></li><li><p>
Manage identity and access (Okta/Google Workspace/Full Stack)</p></li><li><p>
Administer endpoint management (Iru, Jumpcloud. etc.)</p></li><li><p>
Optimize SaaS management and license provisioning</p></li><li><p>
Identify repetitive issues and implement scalable solutions</p></li></ul><h3 class="jobSectionHeader"><b>
Drive Process &amp; Security Improvements</b></h3><ul><li><p>
Create and maintain documentation and internal knowledge bases</p></li><li><p>
Partner with Security on device compliance, access controls, and audits</p></li><li><p>
Help implement new tools and systems as the company grows</p></li><li><p>
Participate in incident response when needed</p></li></ul><h3 class="jobSectionHeader"><b>
Be a Cross-Functional Partner</b></h3><ul><li><p>
Work closely with People Ops, Finance, Security, and Engineering</p></li><li><p>
Help evaluate and roll out new productivity tools</p></li><li><p>
Provide technical guidance during company growth initiatives (new offices, M&amp;A, rapid hiring, etc.)</p></li></ul><h1 class="jobSectionHeader"><b>
You Have</b></h1><ul><li><p>
5+ years of IT support experience, ideally in a startup or high-growth environment</p></li><li><p>
Experience supporting both macOS and Windows (macOS-heavy preferred)</p></li><li><p>
Hands-on experience with:</p><ul><li><p>
Google Workspace</p></li><li><p>
Slack</p></li><li><p>
Okta or other IAM platforms</p></li><li><p>
Endpoint management tools (Jamf, Intune, Kandji, etc.)<br>
ITSM systems (Jira, Linear, ServiceNow, etc.)</p></li></ul></li></ul><h3 class="jobSectionHeader"><b>
Technical Skills</b></h3><ul><li><p>
Strong troubleshooting skills across hardware, SaaS, networking basics, and identity</p></li><li><p>
Experience with SaaS administration and lifecycle management</p></li><li><p>
Basic scripting or automation skills (PowerShell, Bash, or similar) preferred</p></li><li><p>
Comfortable working in cloud-first environments</p></li></ul><h3 class="jobSectionHeader"><b>
Mindset</b></h3><ul><li><p>
Builder mentality &mdash; you improve things instead of working around them</p></li><li><p>
Highly organized and documentation-driven</p></li><li><p>
Bias toward action and ownership</p></li><li><p>
Comfortable with ambiguity and rapid change</p></li><li><p>
Strong communicator who can translate technical concepts to non-technical audiences</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
We Offer</b></h1><p>
Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.<br>
The below benefits are for full-time US employees.</p><p>
<b>Ownership:</b> Equity in a fast-growing company<br>
<b>Financial Wellness:</b> 401(k) match, competitive compensation, financial coaching<br>
<b>Family Support:</b> Paid parental leave, fertility benefits, parental coaching<br>
<b>Wellbeing:</b> Medical, dental, and vision, mental health support, $500 wellness stipend<br>
<b>Growth:</b> $2,000 learning stipend, ongoing development<br>
<b>Remote &amp; Office:</b> Internet, commuting, and free lunch/gym in our SF office<br>
<b>Time Off:</b> Flexible PTO, 15 holidays + 2 flex days<br>
<b>Connection:</b> Team outings &amp; referral bonuses</p><p>
Explore our mission, values, and comprehensive US benefits at <b>joinhandshake.com/careers</b>.</p><p>
Compensation Range: $116K - $145K</p></div>

Senior IT Support Analyst

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