it operations analyst

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 
 
 
 
 
 
 We are seeking for
 
 Command Center Analyst
 
 Position
 
 
 
 
 
 
 Position Details:
 
 
 
 
 Command Center Analyst
 
 (1 year Onsite Assignment)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia (Onsite required, Proficiency in Arabic Language is Mandatory)
 
 
 
 
 Engagement Type: Contract &mdash; 1 year (Renewable)
 
 
 
 
 Start Date: Immediate / As soon as available
 
 
 
 
 Yrs of Exp: Min 2+ years of relevant experience
 
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Monitor IT infrastructure alerts and events across network, server, and application systems using monitoring tools.
 </li>
 <li>
 Create and categorize tickets in the ITSM system (e.g., ServiceNow, BMC) as per SOPs upon detection of defined alerts or threshold breaches.
 </li>
 <li>
 Follow predefined workflows to notify relevant resolver groups or escalate incidents when needed.
 </li>
 <li>
 Operate in a 24x7 shift environment (including night and weekend shifts).
 </li>
 <li>
 Maintain event logs and document issues accurately for further triage and resolution.
 </li>
 <li>
 Support initial validation of events (false positive elimination) based on standard checks.
 </li>
 <li>
 Collaborate with L1/L2 support teams for incident handover or follow-up.
 </li>
 <li>
 Ensure compliance with monitoring KPIs and SLAs for incident detection and ticket creation.
 </li>
 <li>
 Assist in upkeep of monitoring dashboards and tools under supervision.
 </li>
 <li>
 Participate in periodic system health checks and basic IT operations tasks based on SOPs.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 2&ndash;5 years in NOC/Helpdesk/Operations
 </li>
 <li>
 Familiarity with monitoring tools.
 </li>
 <li>
 ITIL Foundations
 </li>
 <li>
 Strong communication Skills.
 </li>
 <li>
 Readiness for 24&times;7 shifts.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
 
 uma@aven-sys.com
 
 . Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name : Uma
 
 
 AvensysConsultingPteLtd
 
 
 
 
 
 
 
 Privacy Statement:
 
 
 Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
 
 
 
</div>

Command Center Analyst

Accenture

Skill required: Sales Operations - Sales Operations &amp; Execution Analytics 
Designation: IT Service Management Analyst 
Qualifications:Any Graduation
 
Years of Experience:3 to 5 years
 
Language - Ability:English(International) - Expert
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Transforming sales to become a future-ready and digital B2B revenue engine. Sales Operations involves managing and supporting the processes that drive a company s sales efforts. This includes sales planning, data analysis, performance tracking, and process optimization. The goal is to improve sales efficiency and effectiveness. Effective sales operations help streamline workflows and support the sales team in achieving their targets. It is essential for driving revenue growth and business success. Measures and evaluates sales data to determine the effectiveness of a product, sales process, or campaign. It helps internal performance data, along with external market and competitor research, to craft sales strategy and achieve sales goals. 
What are we looking for? &bull;Program Project Management &bull;Sales and Operations Planning (S&amp;OP) &bull;Sales Operations Management &bull;Sales Order Processing &bull;Sales Planning &amp; Forecasting
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of lower-complexity problems &bull; Your day to day interaction is with peers within Accenture before updating supervisors &bull; In this role you may have limited exposure with clients and/or Accenture management &bull; You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments &bull; The decisions you make impact your own work and may impact the work of others &bull; You will be an individual contributor as a part of a team, with a focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

IT Service Management Analyst

MKS Instruments

<div>A Day in Your Life at MKS:
As a member of the IT Partner and Vendor Management Team within the Office of the CIO, as an IT Analyst you will be a primary contact for procurement and operational related activities within the organization. You will work closely with our P&amp;VM Team, members of the broader IT organization, Finance liaisons and our partners in Procurement.
Principal Responsibilities:<ul><li>
Shepherd request through the IT Procurement Process by partnering with IT Staff, Procurement, and Finance by aligning with corporate policies, department processes and budgetary requirements. This includes contract execution, purchase requisitions, purchase orders, and invoice payment.</li><li>
Analyze data and report on key performance indicators related to financial management, contract management, and vendor management.</li><li>
Track contract end dates to ensure sufficient time is provided to address contract terminations and renewals.</li><li>
Liaison between IT staff, leadership, cross function teams (Procurement/Supply Chain, Finance, HR and other MKS divisions) as well as external vendors to ensure timely and accurate responses to requests.</li><li>
Monitor expenditures against purchase orders and perform related closeout activities.</li></ul><ul><li>
Track and manage consumption-based services and alert management and other stakeholders of cost increases compared to forecasts.</li><li>
Prepare required documentation for senior leadership to enable timely approval of pending contracts and Purchase Requisitions.</li><li>
Understands the escalation process for time-sensitive, high visibility, or non-standard requests.</li><li>
Coordinate with IT staff, vendors and external resources to ensure that all IT consultants are represented on an active purchase order.</li><li>
Supports continuous improvement, promoting productivity efficiencies and cost savings.</li><li>
Champion enhancements to streamline OCIO processes.</li><li>
Document processes in alignment with IT Procurement and Vendor Management by developing and maintaining job aids.</li></ul>
Skills You Bring:<ul><li>
Exceptional communication skills</li><li>
Strong intermediate Excel level user</li><li>
Experience with contracts and operations within an IT environment</li><li>
Expertise in financial tracking and procurement lifecycle</li><li>
Initiative-taking, detail oriented, highly organized, and results driven</li><li>
Ability to work independently or as a team</li><li>
Adaptable to new processes, with an eye for continuous improvement</li><li>
User level knowledge of systems such as Oracle, SAP, Ariba, Contraxx, Docusign, ServiceNow, and Workday</li><li>
Bachelor&rsquo;s degree in Information Technology, Business or related field</li><li>
5+ years of related experience</li></ul>
#LI-MK1
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (&ldquo;MKS&rdquo;) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role</div>

IT Analyst

ION Group

<div><div><div>Your role:</div><div></div><div> 
The Technical Support Analyst will be part of a 24x7x365 Operations team responsible for monitoring, supporting, and maintaining enterprise infrastructure and applications. The role requires strong troubleshooting skills, operational discipline, and the ability to work in a time-sensitive, customer-facing environment. The candidate will support Windows, Linux, networking, monitoring platforms, and data Centre infrastructure while adhering to ITIL-based processes.</div></div>
<div><div><h3 class="jobSectionHeader">Duties and responsibilities
</h3><ul><li><ul><li>Provide first- and second-line operational support for infrastructure and systems in a 24x7 environment
</li><li>Monitor infrastructure and applications using tools such as Nagios, OMD, PRTG, and cloud-based monitoring platforms
</li><li>Perform Windows Server 2019 and Linux OS installation, administration, configuration, and troubleshooting
</li><li>Manage Active Directory components including users, groups, policies, and profiles
</li><li>Respond to incidents, alerts, and escalations in line with defined SLAs and operational procedures
</li><li>Perform root cause analysis and provide clear incident updates to internal teams and customers
</li><li>Support and troubleshoot network-related issues, including routing, switching, and firewall configurations
</li><li>Work closely with internal teams, vendors, and stakeholders to resolve incidents and implement changes
</li><li>Follow ITIL processes including Incident Management, Change Management, and Problem Management
</li><li>Maintain accurate documentation, runbooks, and operational procedures
</li><li>Participate in shift rotations, handovers, and on-call duties as required</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Your skills, experience, and qualifications</h3><ul><li><ul><li>
Required</li><li>
Good working knowledge of Windows Server 2019 and Linux OS administration
</li><li>Proven experience in an IT operations or technical support role
</li><li>Strong troubleshooting and analytical skills
</li><li>Experience working in time-sensitive, customer-facing operational environments
</li><li>Understanding of network fundamentals and exposure to: BGP, OSPF
</li><li>IP Multicast (PIM-SM, IGMP)
</li><li>Familiarity with network monitoring and management tools (Nagios, PRTG, etc.)
</li><li>Exposure to enterprise-level Data Centre architecture and infrastructure
</li><li>Excellent verbal and written communication skills
</li>Willingness to work 24x7x365 scheduled shifts 
<li>
</li><div></div> 
<li><div>Preferred</div></li><li>
Knowledge or exposure to OpenVMS
</li><li>Experience with Nagios, OMD, or cloud-based monitoring solutions
</li><li>Linux scripting experience using Shell, Python, or Perl
</li><li>Familiarity with Microsoft Office Suite and Power BI
</li><li>Experience reviewing network documentation using Microsoft Visio
</li><li>Hands-on experience with enterprise network vendors: Cisco, Arista, Juniper
</li><li>Experience supporting:
</li><li>Load balancers (F5, Citrix)
</li><li>Firewalls (Palo Alto, Checkpoint, Cisco, Juniper)
</li>Formal network certifications such as CCNA / CCNP or equivalent experience 
<li>
</li></ul></li></ul></div></div><div></div> 
 
<div><div>About Us 
</div><div></div> 
<div>We&rsquo;re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we&rsquo;ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. &bull; Over 2,000 of the world&rsquo;s leading corporations, including 50% of the Fortune 500 and 30% of the world&rsquo;s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading, and risk. &bull; Over 800 of the world&rsquo;s leading banks and broker-dealers use our electronic trading platforms to operate the world&rsquo;s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe, Our ever-expanding global footprint, cutting-edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. Learn more at iongroup.com.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Technical Support Analyst - 2161

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'.
Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as an IT Operations &amp; Support Engineer - Technical Call centre.
The IT Operations &amp; Support Engineer - Technical Call centre will restore normal IT service operations within agreed service levels and business priorities and minimise the adverse impact on business operations for Emirates Group and External Clients. As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests.
In this role, you will:
<ul><li>Address and resolve customer issues to provide a superior service to our internal and external customers. Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
</li><li>Analyse reported incidents and provide solutions to the users, enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
</li><li>Update the status of an incident or service request in the tool. Ensure they hold up-to-date information before taking action on any incident or service request. Ensure that the tool and relevant team are updated.
</li><li>Set expectations for the customer based on agreed SLOs (timeframes and format).
</li><li>Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. Liaise with problem management to provide a more permanent solution to problems. To proactively identify &amp; highlight issues to reduce the possibility of system downtime for users.
</li><li>Ensure deployment projects are carried out using best practices or Project Management, as outlined in the departmental Work practices. Satisfaction Customer feedback must be obtained after every project.
</li><li>Liaise with vendors, IT coordinators, and other IT teams to ensure high system availability.
</li><li>Adhere to IT policy, Standards &amp; procedures and the audit &amp; finance regulations.
</li><li>Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>12 years of schooling or equivalent.
</li><li>4+ years of experience in an IT Helpdesk/Technical Call centre.
</li></ul>Knowledge/Skills:
<ul><li>Experience in Customer Support and Operational Support roles.
</li><li>Knowledge of ITIL, ServiceNow, operating systems, Active Directory, and Azure Administration.
</li><li>Experience in troubleshooting hardware issues with PCs &amp; other end-user devices, applications, operating systems and networking.
</li><li>Knowledge of remote management tools like RDP and deployment tools like SCCM, Intune, etc.
</li></ul>Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

IT Operations & Support Engineer

Alaka`ina Foundation Family of Companies

<div><div>The Alaka`ina Foundation Family of Companies (FOCs) is looking for an Information Technology Operations Support Business Analyst to provide research support administration services for our government customer in Pensacola, Florida. This position is 100% ON SITE
DESCRIPTION OF RESPONSIBILITIES:<ul><li>
Information Technology Operations Support, to include the following:</li><li>
Assist with preparation of documentation to procure hardware, software, maintenance, licensing and supporting supplies to include the preparation of required documentation for procurement through this contract or through purchasing card.</li><li>
Provide direct support to NMOTC COR for all technical compliance reviews of procurement support tasks and application governance compliance reviews</li><li>
Communicate with external offices to maintain logistic compliance policies for all procurement packages and application development governance</li><li>
Utilize various software applications, web sites and corporate systems to obtain and analyze data</li><li>
Validate products and services to ensure all technical configurations and standards have been met before official acceptance of products or services by government personnel</li><li>
Communicate with command financial and logistical personnel in tracking procurements and receipt of products and services</li><li>
Manage smart phone and cell phone communication documents in support of approximately 40 command communication devices</li><li>
Setup and manage communication device accounts and provide basic troubleshooting for issue resolution</li><li>
Manage documentation of approximately 74 multi-functional devices across the enterprise in support of all command print/scan/fax services</li><li>
Manage internet commercial wireless accounts in support of all command wireless services and communicate with the vendor to resolve any technical or account issues.</li><li>
Perform miscellaneous office duties in support of training, safety, facilities, and other general office support functions</li><li>
Apply hardware and software technical standards, configurations, and requirements</li><li>
Provide written supporting documentation to procure hardware, software, and technical services</li><li>
Develop and apply standard operating procedures to execute and support various business processes</li><li>
Utilize WORD, ADOBE, and EXCEL software applications daily</li><li>
Provide effective communication and customer service skills, both via email and in person</li><li>
Apply logistical compliance and application development governance</li><li>
Manage smart phones and cell phones, multi-functional devices, and commercial internet wireless device service accounts</li><li>
Provide written communication to various command departments/offices to write and validate Memorandums of Agreement and Understanding for IT technical services</li><li>
Other duties as assigned by Supervisor.</li></ul>
REQUIRED DEGREE/EDUCATION/CERTIFICATION:
High School Diploma
REQUIRED SKILLS AND EXPERIENCE:<ul><li>
Ability to demonstrate strong technical writing skills for accurate preparation of procure hardware, software, and technical service requirements.</li><li>
Knowledge and experience utilizing MS Word, Adobe, and MS Excel software applications daily</li><li>
Knowledge and expertise in DoD, DHA and SECNAV information technology compliance standards</li><li>
Ability to demonstrate understanding of DoD/DON/DHA/BUMED/NMOTC policies, procedures, and standards to ensure information systems conform with procurement standards.</li><li>
Knowledge and experience managing multiple project timelines and meeting deadlines in a timely manner</li></ul>
REQUIRED CITIZENSHIP AND CLEARANCE:<ul><li>
U.S. Citizen.</li><li>
Must have an active SECRET clearance.</li></ul> 
The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees
&ldquo;EOE, including Disability/Vets&rdquo; OR &ldquo;Equal Opportunity Employer, including Disability/Veterans&rdquo;
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science &amp; technology, and environmental stewardship.
For additional information, please visit www.alakainafoundation.com 
#LI-JS1
#ClearanceJobs</div></div>

IT Operations Support Business Analyst

ibex

<div>
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The person holding this position will be responsible of managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services throughout the IBEX enterprise. Their main goals are to follow incident management protocols and restore provided IT services to normal operation as quickly as possible with the least impact on the business or the user as well as present technical-to-business translated reported to clients.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Ensure that the incidents and resolutions are properly executed and documented.
 </li>
 <li>
 Work on other projects/issues of low to medium complexity as assigned.
 </li>
 <li>
 Communicate with clients and partners to ensure clarity and uniformity in relaying any hindrance of operating procedures and processes via notifications.
 </li>
 <li>
 Triggers and ensures Management or Technical Escalation in case of technical crisis with close follow up on the escalation and continuous communication.
 </li>
 <li>
 He/she debriefs in real time and reports to management on the incident resolution.
 </li>
 <li>
 Provides a technical and customer impact analysis of every incident to set the appropriate incident priority, escalates blocking issues, and cooperates with Service Management and Account managers to support and provide problem direction to the technical teams.
 </li>
 <li>
 Continuously informs all stakeholders on the status of their problem through Incident Notification.
 </li>
 <li>
 Ensures and follows up SLA and pushes for a short MTTR (Mean Time to Repair) to reduce client impact.
 </li>
 <li>
 Draft and relay technically written reports for both business and technical audiences.
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications); ensuring and applying essential updates &amp; fixes.
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Key Performance Indicators
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Minimize Downtime/Maximize Uptime
 </li>
 <li>
 Frequency of Preliminary Incident Reports
 </li>
 </ul>
 
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or above in Information Technology, Computer Science, Software Engineering or related field(s).
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Technical writing skills.
 </li>
 <li>
 Ability to facilitate, drive, orchestrate, and lead large diverse groups.
 </li>
 <li>
 Ability to understand and take charge of ongoing incidents and drive them towards resolution.
 </li>
 <li>
 Willingness to learn and grow.
 </li>
 <li>
 Able to handle crisis-situations and define priorities under pressure but within fixed procedures.
 </li>
 <li>
 General technical knowledge in Mobile Access, Core IT/Telco, software and services.
 </li>
 <li>
 Good analytical skills.
 </li>
 <li>
 Strong grasp on basic to intermediate computing/networking concepts.
 </li>
 <li>
 Ability to translate technical concepts into clear business driven reports detailing computing/disaster and other factors affected usual business operations.
 </li>
 <li>
 Due to the nature of this work, must be able to work unconventional shifts (on call/afterhours/weekends).
 </li>
 <li>
 Strong grasp of ITIL (Information Technology Infrastructure Library).
 </li>
 <li>
 Ability to coordinate with team(s) of different skill set to share and obtain technical information.
 </li>
 <li>
 Ability to interact with senior management, external client organizations and vendors.
 </li>
 <li>
 Strong organizational skills, attention to detail and flexibility to multi-task across tasks with varying deadlines.
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents.
 </li>
 <li>
 High energy, self-starter with bias for action and sense of urgency to deliver results.
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data.
 </li>
 </ul>
 
 
</div>

Global ITSM Analyst - Incident Specialist

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