it operations analyst

Tinuiti

<div><div>Who we are:</div><div>
Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste&mdash;the biggest growth killer of all&mdash;and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV &amp; Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.</div><div></div><div>
We support 100% remote work for this role!</div><div></div><div>
We&rsquo;d love to hear from you if:</div><div>
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.</div><div></div><div>
As an IT Operations Analyst, you will play a vital role in supporting end-user computing, cloud applications, and basic network troubleshooting within our organization. You will be responsible for providing technical support to internal teams, assisting in the resolution of common IT issues, and contributing to IT projects. This role is perfect for a candidate with foundational IT knowledge who is eager to grow and develop expertise in various aspects of IT operations and system administration.<br>
<br>
What you&rsquo;ll be doing:</div><ul><li><div>
Technical Support &amp; Troubleshooting: Provide hands-on support for end-user computing issues on both Windows and macOS systems, assist with cloud applications such as Google Workspace, Zoom, and Slack, and troubleshoot basic network issues, including Wi-Fi connectivity problems and network configuration</div></li><li><div>
System Administration &amp; Device Management: Assist with user account management, device provisioning, software deployment, and basic patch management tasks, ensuring that devices are set up, configured, and managed in compliance with company protocols and security standards, while maintaining an accurate device inventory and supporting hardware lifecycle management.</div></li><li><div>
Cross-Functional Collaboration: Build collaborative relationships within IT and across departments by providing clear, effective communication, offering technical assistance and guidance to non-technical teams such as marketing and sales for routine issues, and sharing progress and solutions with stakeholders while adapting the communication style to meet the needs of the audience.</div></li><li><div>
Project Support: Contribute to IT projects that impact the immediate team by following guidance from senior members, while supporting improvement efforts to enhance team efficiency and assisting in developing solutions for streamlined workflow.</div></li><li><div>
Problem Solving &amp; Continuous Learning: Independently diagnose and resolve common issues by following established processes and escalating complex problems as needed, while demonstrating attention to detail, accuracy, and thoroughness in all tasks, and actively documenting recurring issues and solutions to enhance personal knowledge and improve future troubleshooting</div></li></ul><div></div><div>
Requirements:</div><ul><li><div>
Industry certifications such as CompTIA A+, Network+, Jamf 100/200, Google IT Support, or similar are preferred.</div></li><li><div>
Basic working knowledge of IT systems, including hardware, software, and operating systems (Windows/macOS).</div></li><li><div>
Experience with cloud application support (Google Workspace, Zoom, Slack, Jira Atlassian).</div></li><li><div>
Foundational understanding of networking principles (e.g., TCP/IP, DNS, DHCP) and basic network troubleshooting skills.</div></li><li><div>
Strong organizational skills with an ability to prioritize work based on guidance from management.</div></li><li><div>
Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.</div></li><li><div>
Desire to learn and grow within the IT operations field, with a proactive approach to self-improvement and team support.</div></li></ul><div></div><div>
Preferred Skills:</div><ul><li><div>
Familiarity with directory services, such as Active Directory or JumpCloud.</div></li><li><div>
Experience with basic system administration tasks, including user account management and software deployment.</div></li></ul><div></div><div>
The annual base salary range for this role&rsquo;s listed level is currently $55,000-$60,000 plus performance bonus of 8%. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. We will provide more information on our benefits and equity upon requests. Sales roles are also eligible for incentive pay targeted up to or over 100% of the offered base salary (no cap). Disclosure as required by the Colorado Equal Pay for &gt; Equal Work Act, C.R.S. &sect; 8-5-101 et seq.</div><div></div>
FLSA Classification: Exempt<div></div><div>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div>
Benefits:</div><div></div><div>
Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That&rsquo;s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.</div><div>
Healthcare: Medical, Dental, Vision, Life &amp; Disability, Flex Spending Accounts</div><div>
Retirement: Match up to 4% of your contributions at 100% with immediate vesting</div><div>
Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity</div><div>
Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.</div><div>
Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources</div><div></div><div><i>
Disclaimer</i><i>: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.</i></div></div>

IT Operations Analyst

Bay Cove Human Services, Inc.

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
<br><br>
<b>Job Summary:</b><br>
The IT Support Analyst provides technical support in person, over the phone at the Help Desk, and remotely by solving technical problems, maintaining systems and enhancing services provided by the Information Services department. The IT Operations Support Analysts reports to the IT Operations Support Manager.
<br><br>
<b>Essential Functions of Position:</b><br>
<ul>
<li>Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, internet and network service, email and Intranet accounts, phones and phone service, network and internet equipment, and telephone network wiring.</li>
<li>Provide troubleshooting and support via on-site/desk-side visits, remote connections, and the Information Services Help Desk. Serve as the initial responder at the Help Desk to requests made via phone calls, emails, and in person.</li>
<li>Document requests and issues in the department tracking system and assign, update, and complete work orders.</li>
<li>Prepare, configure, and deploy new, replacement, or upgraded computer hardware, peripheral hardware, software, phones, and network equipment and cables.</li>
<li>Create and maintain user accounts, shared resources and permissions with Active Directory, our Intranet and email systems.</li>
<li>Contribute to the maintenance and application of hardware, software, and processes for information security, particularly in regards to end-user hardware, software, and processes.</li>
<li>Work with external vendors for installations and repairs when assigned.</li>
<li>When assigned, assess potential new and replacement equipment for functionality and price.</li>
<li>Participate in the department’s emergency on-call response system.</li>
<li>Complete all mandatory annual training required for all members of the workforce by the annual deadlines.</li>
<li>Other duties as assigned.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Two or more years experience supporting desktops, laptops, and peripherals in a networked environment, with moderate to advanced experience in installing, upgrading, and troubleshooting Microsoft Windows and Microsoft Office.</li>
<li>Experience resolving internet, network, and telephone connectivity problems.</li>
<li>Two or more years demonstrated Help Desk or Customer Support experience assisting others over the phone.</li>
<li>Experience supporting computers in a Windows WAN/LAN environment.</li>
<li>Bachelor of Science/Arts degree, preferably in a related field, and/or Microsoft certifications and other relevant certifications.</li>
<li>Experience participating in projects for IT support and/or enhancements.</li>
<li>Demonstrated teamwork and customer service skills in a fast-paced, multitasking environment.</li>
<li>Ability to lift and transport moderately heavy objects such as computer and peripherals.</li>
<li>Valid driver’s license and access to a vehicle when necessary.</li>
<li>Overtime and weekend work as necessary.</li>
<li>On-call emergency response system.</li>
<li>Ability to create and maintain a good rapport with end-users, colleagues, and vendors, whether over the phone, via email, or in person. Customer service orientation with ability to negotiate and resolve differences</li>
<li>Ability to identify, analyze, troubleshoot, and solve complex programs.</li>
<li>Detail-oriented, well-organized, and accurate.</li>
<li>Ability to prioritize and to set and meet deadlines.</li>
<li>Ability to effectively handle various duties simultaneously and work under pressure.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to work as a member, of multidisciplinary groups as well as work independently with minimal supervision.</li>
</ul>
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
<br>Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
<br><br>
<b>Pay Rate:</b> $26.25

IT Operations Support Analyst - Information Services

<div><p><b>Join Teleperformance &ndash; Where Excellence Meets Opportunity!</b></p><p>
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.</p><p></p><p><b>
Why Choose Teleperformance?</b></p><p>
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.</p><p>
Utilize advanced support technologies and processes engineered to achieve outstanding results.</p><p>
We cultivate lasting client relationships and make positive contributions to our local communities.</p><p></p><p><b>
Become Part of an Exceptional Team!</b></p><p>
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.</p><p></p><p><b>
Job Description</b></p><p>
Responsible for the operation and maintenance of telecom infrastructure and/or network components to drive network efficiency and availability. Maintains network quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitors network traffic and performance to ensure minimal interruption to network transmission and/or network switches. Corrects network problems effectively and in a timely manner. Performs preventive maintenance, backup, and recovery procedures. Drives initiatives, industrialization, and efficiencies to network facilities for improvements (i.e., enhancements, updates, upgrades, and new systems). Establishes tools and procedures to monitor network performance.<br>
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.</p><p>
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.</p><p></p><p><b>
Be One of Our People:</b><br>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer</p><p></p><p><b>
Job Application Accommodation:</b><br>
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</p></div>

IT Network Operations Analyst II

Flex

<div>Job Posting Start Date 02-27-2026 Job Posting End Date 04-30-2026<div></div>
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.<div></div>
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.<div></div><div>
Job Summary</div><div>
The &ldquo;Analyst, IT Operations&rdquo; or MES Analyst will be based in Austin, Texas. This is a 3rd shift position - 11pm to 7:30am Sun-Thurs.</div><div><br>
Great opportunity to build your career in this entry role, and develop your skills and experience in a large-scale manufacturing environment.</div><div><br>
You will be In-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs. Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.</div><div><br>
Here is a glimpse of what a typical day looks like:</div><ul><li>
Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.</li><li>
Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.</li><li>
Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.</li><li>
Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.</li><li>
Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.</li><li>
Stablish and assure adherence to budgets, schedules, work plans and performance requirements.</li><li>
Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.</li><li>
Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.</li><li>
Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.</li><li>
Working with various teams to effectively gather requirements and allow you to prepare detailed program specifications and then coordinate system implementation.</li><li>
Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.</li><li>
Perform and track change management and publish performance metrics. of these teams.</li><li>
Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.</li></ul><div></div><div>
Here's what we're looking to add to our team:</div><ul><li>
Typically requires a Bachelor&rsquo;s degree or equivalent experience and training.</li><li>
Typically requires 6-12 months of related experience.</li><li>
How to write reports using Report Builder or Visual Studio</li><li>
Basic skills in Linux/Unix and windows Operating systems.</li><li>
Basics of Programming / scripting. Knowledge of MS SQL</li><li>
Basic skills in Relational databases, Open-Source databases.</li><li>
Basics of Troubleshooting, Log analysis and data analytics.</li><li>
General understanding of system architectural concepts and methodologies.</li><li>
Collaboration skills and passion for technical challenges and operations support.</li><li>
Different IT Analyst position may require different knowledge of application, skillset, or tool. Having ability to learn and adopt with fast execution, solve problem through applying best-in-class tools and methodology, and ability to drive and work as a team for success should be considered as general requirement.</li></ul><div><br>
SS26</div><div>
EA42<br>
CH12<br>
EC37<br>
MS14<br>
AA01<br>
PF38<br>
JS21</div><div></div><div><br>
What you'll receive for the great work you provide:</div><ul><li>
Full range of medical, dental, and vision plans</li><li>
Life Insurance</li><li>
Short-term and Long-term Disability</li><li>
Matching 401(k) Contributions</li><li>
Vacation and Paid Sick Time</li><li>
Tuition Reimbursement</li></ul><div></div><div>
Job Category</div>
IT<div></div><div>
Is Sponsorship Available?</div>
No<div></div>
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).</div>

IT Analyst - Operations

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: ANALYST L1(CONTRACT)
</div></div></div></div><div><div><div><div>City: Ahmedabad
</div></div></div></div><div><div><div><div>State/Province: Gujarat
</div></div></div></div><div><div><div><div>Posting Start Date: 2/20/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: IT Operations Management .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

ANALYST L1(CONTRACT)

<div><div>IT Service Management Analyst</div><p><b>
Role description summary</b></p>
<p>
The IT Service Management Analyst plays a critical role in ensuring the reliability, efficiency, and financial sustainability of SES&rsquo;s IT services and cloud environments. This role combines IT Service Management (ITSM) analytics with cost optimization practices, transforming operational and financial data into actionable insights.</p>
<p>
You will transform service and financial data into actionable insights, monitor the health of IT operations through KPIs, analyze software and cloud usage, and support continuous improvement across core ITSM processes. Working closely with IT, engineering, finance, and external partners, you will help ensure IT services are both operationally robust and cost-effective across the organization.</p>
<p>
This role is ideal for a data-driven professional who enjoys improving how IT services are delivered while maintaining strong financial discipline.</p>
<p><b>
Primary responsibilities / Key result areas</b></p>
<ul>
<li><b>IT Service Management &amp; Performance Analytics</b></li>
</ul><ul><li>Collect, analyze, and report on IT service metrics (e.g., SLA compliance, response and resolution times, service availability) to identify trends, risks, and improvement opportunities.</li>
<li>Assist in the design, development, and maintenance of BI dashboards and ensure dashboards are up-to-date, accurate, and provide meaningful insights to stakeholders.</li>
<li>Support incident, change, and problem management activities, including meeting preparation, action tracking, and ensuring data quality within ITSM platforms.</li>
<li>Design and run service-related surveys (e.g., user satisfaction or Copilot surveys), analyze results, and provide actionable insights to improve service quality.</li>
<li>Coordinate service governance routines and recurring service review meetings with internal teams and operational partners; track service performance, issues, and improvement actions.</li>
</ul><ul><li><b>Financial &amp; Cost Management (Supporting Responsibility)</b></li>
</ul><ul><li>Analyze IT, software, and cloud cost data (AWS, Azure, GCP) to identify trends, anomalies, and cost optimization opportunities</li>
<li>Develop and maintain dashboards and reports using Power BI to present clear financial and operational insights to technical and non-technical stakeholders.</li>
<li>Define, track, and report on KPIs related to service efficiency, usage, and cost management to support informed decision-making.</li>
<li>Support budgeting and forecasting</li></ul><br>
<div></div>
<ul>
<li><b>Software &amp; License Management</b></li>
</ul><ul><li>Monitor and analyze software license usage (on-prem and SaaS), ensuring compliance with licensing agreements.</li>
<li>Identify optimization opportunities to reduce software spend and mitigate compliance risks.</li>
<li>Maintain accurate license entitlement and usage records and provide recommendations to stakeholders.</li>
</ul><ul><li><b>Continuous Improvement &amp; Stakeholder Collaboration</b></li>
</ul><ul><li>Review existing ITSM and cost management processes to identify inefficiencies and recommend improvements or automation where appropriate.</li>
<li>Work closely with IT teams to support optimization initiatives and ensure shared understanding of service performance and cost drivers.</li>
</ul>
<p><b>Qualifications, Experience &amp; Attributes</b></p>
<ul>
<li>Bachelor&rsquo;s/master&rsquo;s degree in information technology, Computer Science, Data Science, Business Administration or similar; ITIL Foundation certification is a strong plus.</li>
<li>2-4 years of experience in IT service management, data analytics or business intelligence, with exposure to change/incident/problem management processes.</li>
<li>Exposure to FinOps</li>
<li>Proficiency in Power BI, Power apps and strong Excel skills; experience with service‑management platforms (ServiceNow) and license‑management tools is advantageous.</li>
<li>Solid understanding of key ITSM metrics and ability to interpret data trends to drive decisions.</li>
<li>Strong analytical, organisational and problem-solving skills; able to manage multiple tasks and stakeholders simultaneously.</li>
</ul>
<p><b>COMPETENCIES</b></p>
<ul>
<li>Skilled in data analysis, identifying patterns, and delivering clear insights.</li>
<li>Demonstrated commitment to service quality and continuous improvement.</li>
<li>Comfortable working cross‑functionally and presenting complex information neatly.</li>
<li>Familiarity with ITIL practices and able to follow and contribute to process documentation.</li>
</ul>
<p><b>Other key requirements / comments</b></p>
<ul>
<li>Proactive and self‑driven, able to identify and pursue opportunities for operational improvement.</li>
<li>Willingness to adapt to evolving priorities and dealing with diverse topics.</li></ul></div><div></div>

IT Service Management Analyst

Porch Group Media

<div><p>Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
</p><p></p><p>1) providing the best services for homebuyers
</p><p>2) led by advantaged underwriting in insurance
</p><p>3) to protect the whole home
</p><p></p><p>As a leader in the home services software-as-a-service (&ldquo;SaaS&rdquo;) space, we&rsquo;ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
</p><p>In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
</p><p></p><p>Job Title: <b>People Operations Analyst
</b></p><p>Location: <b>India
</b><br>
Workplace Type: <b>Remote
</b></p><p><b>Job Summary
</b></p><p>The future is bright for the Porch Group, and we&rsquo;d love for you to be a part of it as our <b>People Operations Analyst
</b></p><p></p><p>The People Operations Analyst is a core member of the People Operations &amp; Systems team responsible for delivering day-to-day HR operational support across the employee lifecycle. This role focuses on providing Tier 2/3 People Operations support through a ticketing system, maintaining accurate data in HR systems, supporting payroll and benefits operations, and partnering with U.S.-based stakeholders. The position requires working night shifts aligned with
</p><p>U.S. business hours.
</p><p></p><p><b>What You&rsquo;ll Do As A People Operations Analyst
</b></p><p></p><p><b>Employee Lifecycle &amp; HR Operations
</b></p><ul><li><p>Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events with a high degree of accuracy and confidentiality.
</p></li><li><p>Maintain complete and accurate employee records and documentation in HR systems; perform regular audits to ensure data integrity.
</p></li><li><p>Generate recurring and ad-hoc People Operations reports to support business and compliance needs.
</p></li></ul><p></p><h3 class="jobSectionHeader"><b>Support &amp; Ticket Management
</b></h3><ul><li><p>Serve as the first point of contact for employee and manager inquiries submitted through
</p><p>ServiceDesk or a similar ticketing system.
</p></li><li><p>Respond to and resolve People Operations tickets in a timely, professional, and
</p><p>customer-focused manner.
</p></li><li><p>Triage issues appropriately and escalate complex or sensitive matters to the appropriate
</p><p>People team partners.
</p></li><li><p>Monitor ticket queues during U.S. business hours and ensure adherence to service level
</p><p>expectations.
</p></li></ul><p></p><h3 class="jobSectionHeader"><b>Employee Support
</b></h3><ul><li><p>Provide operational and policy support to U.S. and India employees, ensuring accurate
</p><p>and timely resolution of inquiries.
</p></li><li><p>Partner with U.S.-based teams to resolve cross-border support needs.
</p></li><li><p>Maintain working knowledge of U.S. People Operations processes, timelines, and escalation paths.
</p></li></ul><p></p><h3 class="jobSectionHeader"><b>Payroll, Benefits &amp; Compliance Support
</b></h3><ul><li><p>Provide backup and support to India payroll partner to ensure accurate and timely payroll processing.
</p></li><li><p>Support benefits enrollment and respond to employee benefits inquiries.
</p></li><li><p>Ensure day-to-day People Operations activities comply with labor laws, statutory requirements, and company policies.
</p></li></ul><p></p><h3 class="jobSectionHeader"><b>Process Improvement &amp; Documentation
</b></h3><ul><li><p>Identify opportunities to improve People Operations processes, service delivery, and system usage.
</p></li><li><p>Create, maintain, and update standard operating procedures (SOPs), knowledge base articles, and process documentation. &middot; Support testing and implementation of HR system enhancements and process changes, including user acceptance testing where applicable.
</p></li></ul><p></p><p><b>What You Will Bring </b><b>As </b><b>A People Operations Analyst
</b></p><ul><li>Bachelor's or master's degree in related field ( or four years of equivalent work experience)
</li><li><p>Ability and willingness to work the night shift (U.S. daytime hours) on a recurring basis.
</p></li><li><p>Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries.
</p></li><li><p>2&ndash;4+ years of experience in People Operations, HR Shared Services, or HR Support.
</p></li><li><p>Strong attention to detail with the ability to identify inconsistencies or data issues.
</p></li><li><p>Ability to protect confidential information and manage sensitive employee data responsibly.
</p></li></ul><p></p><ul><li><b>Nice To Have:
</b><ul><li><p>Workday experience (HRIS transactions, reporting, audits).
</p></li><li><p>Advanced Excel/Google Sheets skills.
</p></li><li><p>Experience partnering with payroll and benefits vendors.
</p></li><li><p>Exposure to compliance-related topics (India statutory requirements, audits, data governance).
</p></li></ul></li></ul><p></p><ul><li>Proven experience working with US based business teams.
</li><li>Excellent written and communication skills in English language.
</li><li>This role requires full and ongoing overlap with Porch&rsquo;s U.S. Central Time business hours (11:30 PM IST &ndash; 7:00 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.
</li><li>Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
</li></ul><p></p><p><b>Operational &amp; Technical Skills
</b></p><ul><li><p>Strong working knowledge of People Operations processes and HR shared services environments.
</p></li><li><p>Experience working in a ticket-based support model, including intake, triage, and resolution of Tier 2/3 requests.
</p></li><li><p>Ability to quickly learn and navigate HR systems (Workday experience preferred).
</p></li><li><p>Proficiency with spreadsheets and data validation techniques.
</p></li></ul><p></p><h3 class="jobSectionHeader"><b>Customer Service &amp; Communication
</b></h3><ul><li><p>Strong customer service orientation with the ability to communicate clearly, professionally, and empathetically.
</p></li><li><p>Excellent written and verbal communication skills in English, with experience supporting global or U.S.-based employees.
</p></li><li><p>Ability to explain policies and processes in a clear, accessible way.
</p></li></ul><p></p><h3 class="jobSectionHeader"><b>Analytical &amp; Problem-Solving Skills
</b></h3><ul><li><p>High attention to detail and ability to identify data inconsistencies or process gaps.
</p></li><li><p>Sound judgment when handling sensitive employee issues and confidential information.
</p></li><li><p>Ability to prioritize work effectively in a fast-paced, high-volume support environment.
</p></li></ul><p></p><h3 class="jobSectionHeader"><b>Work Style &amp; Collaboration
</b></h3><ul><li><p>Ability and willingness to work night shifts aligned to U.S. business hours.
</p></li><li><p>Strong collaboration skills and comfort working across time zones and functions.
</p></li><li><p>Proactive, adaptable, and comfortable operating in an evolving People Operations environment
</p></li></ul><p></p><p>The application window for this position is anticipated to close in 2 weeks (10 business days) from Feb 21, 2025 . Please know this may change based on business and interviewing needs.
</p><p></p><p><b>What You Will Get As A Porch Group Team Member
</b></p><p></p><div><p>Pay Range* : 1,068,800 - 1,496,300 INR annually
</p></div><p></p><div><p><i>*Please know your actual pay at Porch will reflect a number of </i><i>factors among </i><i>which are </i><i>your work experience and skillsets, </i><i>job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
</i></p></div><ul><li>Our benefits include medical insurance, accident insurance and retiral benefits.
</li><li>Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.
</li></ul><div></div><p>#LI-DG1
<br>
#LI-REMOTE
</p><p></p><p><b>What&rsquo;s next?
</b></p><p></p><p>Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
</p><p></p><p>Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
</p><p></p><p>Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.</p></div>

People Operations Analyst

Search 10000+ It operations analyst jobs near you this March. New roles added regularly across leading industries. Apply today.