it operations director

IT Stackle Solutions

Job Opportunity: IT Operations DirectorLocation: Al Rayyan, Qatar Company: IT Stackle SolutionsAbout UsIT Stackle Solutions is a trusted provider of advanced IT services and infrastructure solutions, helping businesses achieve seamless operations through innovation, reliability, and security. We specialize in delivering scalable IT systems, cloud solutions, and enterprise support that empower organizations to thrive in the digital age.Role OverviewWe are seeking an IT Operations Director to lead and oversee our IT operations in Al Rayyan. This role requires a strategic leader with strong technical expertise, proven management experience, and the ability to ensure operational excellence across IT systems, networks, and support services. You will be responsible for driving efficiency, security, and innovation in IT operations while supporting business growth.Key Responsibilities<ul><li>Lead and manage IT operations teams, ensuring effective workflows and service delivery.</li><li>Oversee infrastructure, network, and system performance to guarantee reliability and security.</li><li>Develop and implement IT policies, procedures, and best practices.</li><li>Ensure compliance with data protection, cybersecurity, and regulatory requirements.</li><li>Collaborate with business leaders to align IT operations with organizational goals.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Drive continuous improvement initiatives and adoption of emerging technologies.</li><li>Prepare performance reports and present to senior management.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>10+ years of IT operations experience, with at least 5 years in a leadership role.</li><li>Strong knowledge of IT infrastructure, networking, cloud platforms, and enterprise systems.</li><li>Experience with ITIL frameworks and service management practices.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, dynamic environment.</li></ul>Why Join Us?<ul><li>Lead IT operations at one of Qatar&rsquo;s premier technology firms.</li><li>Be part of transformative projects driving digital innovation in Al Rayyan.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR32,000.00 per monthWork Location: In person

IT Operations Director

Witthawat Technology

Job Opportunity: IT Operations DirectorLocation: Kuwait City, Kuwait Company: Witthawat TechnologyAbout UsWitthawat Technology is a leading provider of innovative IT solutions and services, dedicated to helping businesses achieve operational excellence and digital transformation. Based in Kuwait City, we specialize in enterprise IT infrastructure, cloud solutions, and managed services that empower organizations to thrive in today&rsquo;s fast-paced digital landscape.Role OverviewWe are seeking an experienced IT Operations Director to oversee our IT operations, ensure system reliability, and drive efficiency across all technology platforms. This leadership role requires strong technical expertise, operational management skills, and the ability to align IT operations with business objectives.Key Responsibilities<ul><li>Lead and manage IT operations, including infrastructure, networks, and enterprise systems.</li><li>Develop and implement IT policies, procedures, and best practices.</li><li>Ensure system reliability, scalability, and security across all platforms.</li><li>Oversee IT support services, ensuring timely resolution of technical issues.</li><li>Collaborate with executive leadership to align IT operations with strategic goals.</li><li>Manage vendor relationships and evaluate emerging technologies.</li><li>Monitor performance metrics and drive continuous improvement initiatives.</li><li>Mentor and develop IT teams to foster innovation and excellence.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (Master&rsquo;s preferred).</li><li>10+ years of experience in IT operations, with at least 5 years in a leadership role.</li><li>Proven track record in managing enterprise IT infrastructure and operations.</li><li>Strong knowledge of cloud computing, cybersecurity, and IT service management.</li><li>Excellent leadership, communication, and project management skills.</li><li>Ability to balance strategic vision with hands-on technical expertise.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to lead and shape the IT operations of a growing company.</li><li>Exposure to diverse industries and high-impact projects.</li><li>Collaborative and innovative work environment.</li></ul>Job Type: Full-timePay: Up to KD3,200.000 per monthWork Location: In person

Clediss Solutions

IT Infrastructure Director Company: Clediss Solutions Location: Sitra, Bahrain Salary: BHD 3.800 per monthClediss Solutions is seeking a highly skilled and strategic IT Infrastructure Director to oversee the design, implementation, and management of the organization&rsquo;s IT infrastructure. This role ensures the reliability, scalability, and security of all systems supporting business operations.Key Responsibilities<ul><li>Develop and implement IT infrastructure strategy and roadmap</li><li>Oversee network systems, servers, cloud environments, and data centers</li><li>Ensure high availability, performance, and security of IT infrastructure</li><li>Lead and manage infrastructure and IT operations teams</li><li>Monitor system performance and implement improvements</li><li>Manage vendor relationships, contracts, and service providers</li><li>Ensure compliance with cybersecurity and data protection standards</li><li>Collaborate with leadership on technology planning and investments</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (Master&rsquo;s preferred)</li><li>Proven experience in IT infrastructure or IT leadership roles</li><li>Strong knowledge of networking, servers, cloud platforms, and systems architecture</li><li>Experience in cybersecurity and risk management</li><li>Excellent leadership, organizational, and problem-solving skills</li><li>Ability to manage complex IT environments</li></ul>Preferred Qualifications<ul><li>Certifications such as CCNA, CCNP, AWS, Azure, or similar</li><li>Experience managing large-scale IT infrastructure environments</li><li>Knowledge of virtualization, storage systems, and disaster recovery</li><li>Experience in industrial or enterprise IT environments</li></ul>Benefits<ul><li>Competitive monthly salary of BHD 3.800</li><li>Opportunity to lead critical IT infrastructure initiatives</li><li>Career growth and leadership development opportunities</li><li>Collaborative and professional work environment</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: BD٣٫٨٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

IT Infrastructure Director

UDSV Solutions

Job Opportunity: IT Services DirectorLocation: Bawshar, Oman Company: UDSV SolutionsAbout UsUDSV Solutions is a trusted provider of innovative IT services, specializing in enterprise solutions, systems integration, and digital transformation. With a strong presence in Bawshar, we empower businesses by delivering secure, scalable, and efficient technology platforms that drive growth and efficiency. As we expand our operations, we are seeking a strategic leader to oversee our IT services division.Role OverviewWe are looking for an IT Services Director to lead and manage our IT services strategy and operations. This role requires a seasoned professional with expertise in enterprise IT systems, client engagement, and solution delivery. You will be responsible for shaping UDSV Solutions&rsquo; technology vision, ensuring successful implementations, and driving innovation across projects.Key Responsibilities<ul><li>Develop and implement IT services strategies aligned with company objectives.</li><li>Oversee solution design, implementation, and support services for clients.</li><li>Collaborate with business leaders to understand client needs and deliver tailored solutions.</li><li>Ensure compliance with industry standards, cybersecurity protocols, and best practices.</li><li>Monitor KPIs, project performance, and client satisfaction.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Lead and mentor IT teams, fostering innovation and accountability.</li><li>Represent UDSV Solutions in industry forums and professional networks.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, Business Administration, or related field.</li><li>10+ years of IT experience, with at least 5 years in a senior leadership role.</li><li>Strong knowledge of enterprise IT platforms, cloud solutions, and systems integration.</li><li>Proven track record of managing successful IT projects and solution delivery.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead IT services operations at one of Oman&rsquo;s premier technology providers.</li><li>Play a key role in shaping UDSV Solutions&rsquo; digital future.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to RO1,900.000 per monthWork Location: In person

IT Services Director

Resorts Casino Hotel

<div>Overview:
<div>
The Director of IT Operations is responsible for the leadership, delivery, and continuous improvement of all operational and endpoint technologies across the casino, hotel, and hospitality environment. This role ensures the reliability, security, and performance of business-critical systems that directly support gaming operations, revenue generation, regulatory compliance, and guest experience.</div><div></div><div> 
This position focuses on device-centric, operational, and business-facing technologies and operates in close partnership with Infrastructure, Security, and Development teams. The Director leads ITIL-aligned service management, oversees day-to-day operations, and drives strategic initiatives to modernize and optimize IT service delivery.</div>
Responsibilities:
<ul><li>IT Operations Leadership &amp; Service Management</li></ul><ul><li>
Lead and mature ITIL-based service management practices (Incident, Problem, Change, Request, Asset).</li><li>
Define, monitor, and report on SLAs, KPIs, and operational performance metrics.</li><li>
Serve as Major Incident Manager for high-impact outages affecting gaming and guest services.</li><li>
Support the IT Manager and staff overseeing the Help Desk</li><li>
Establish and maintain a service catalog and continuous service improvement program.</li><li>
Casino &amp; Hospitality Technology Operations</li></ul><ul><li>
Oversee all operational device centric technologies including:</li><li><ul><li>
Slot Systems</li><li>
Kiosks</li><li>
POS systems (food &amp; beverage, retail, mobile ordering)</li><li>
Hotel and guest service technologies</li><li>
Telephony, radios, and communication platforms</li></ul></li><li>
Strategy, Planning &amp; Governance</li></ul><ul><li>
Develop short- and long-term strategic roadmaps for IT Operations technologies.</li><li>
Define and enforce IT policies, procedures, and standard operating practices.</li><li>
Align operations with cybersecurity frameworks and regulatory requirements.</li><li>
Support governance initiatives including audits, compliance validation, and risk mitigation.</li><li>
Team Leadership &amp; Development</li></ul><ul><li>
Lead, mentor, and develop IT Operations staff.</li><li>
Hands-on technical staff member leading technical operations and seen as a &ldquo;doer&rdquo;.</li><li>
Hands-on leader when needed to assist with technical problem-solving.</li><li>
Drive a culture of accountability, service excellence, and continuous improvement.</li><li>
Establish training programs and career development pathways.</li><li>
Maintain high-performance standards in a 24/7 operational environment.</li></ul>
Qualifications:
<div>
Education &amp; Experience</div><ul><li>
Bachelor&rsquo;s degree in computer science, Information Systems, or related field (or equivalent experience).</li><li>
10&ndash;15+ years of IT experience, preferably within casino or hospitality environments.</li><li>
5+ years of leadership experience in gaming or hospitality IT operations.</li></ul><div>
Industry Knowledge</div><ul><li>
Deep understanding of those device systems:</li><li><ul><li>
Casino gaming systems and slot technologies including self-service kiosks</li><li>
Hospitality and POS platforms &ndash; hands on knowledge of InfoGenesis required</li></ul></li><li>
Familiarity with NJ DGE regulatory requirements is strongly preferred.</li></ul><div>
Technical Expertise</div><ul><li>
Required experience with:</li><li><ul><li>
Data Center management</li><li>
AD, Azure and end user provisioning with automation experience</li><li>
IBM i (AS/400) environments</li><li>
Windows endpoint management</li><li>
ITSM platforms (e.g., SolarWinds, ManageEngine)</li></ul></li><li>
Strong working knowledge of cybersecurity practices and implementations.</li><li>
Hands-on leadership style with the ability to support system upgrades, deployments, and issue resolution.</li></ul><div>
Leadership &amp; Professional Skills</div><ul><li>
Strong leadership, communication, and stakeholder management skills.</li><li>
Proven ability to operate in a high-pressure, 24/7 environment.</li><li>
Strong business acumen with financial and operational accountability.</li><li>
Ability to execute with minimal direction and drive initiatives forward.</li></ul></div>

Director of IT Operations

Architecture In Motion

<div>Director ITSM 
Location: Remote

Job Type: Contract (Full Time)

About AIM

AIM is a Canadian technology company that helps organizations modernize their systems through advanced API management, cloud engineering, security solutions, and full-stack software development. Our teams work across North America and globally, delivering stable, scalable, and secure digital platforms for enterprise clients.

We take pride in being hands-on, collaborative, and focused on delivering real results for our clients. As we grow, we are expanding our marketing team to strengthen our brand presence and support our next stage of growth. 

Role Overview

We are seeking a Director of IT Service Management (ITSM) to lead the evolution of our service management capabilities and establish a high-performing, scalable ITSM function.

This role will be responsible for defining the strategic direction of ITSM, enhancing service delivery operations, and building a modern, technology-enabled support organization. The Director will oversee service desk operations, internal IT services, and contribute to the development of service offerings aligned with enterprise and client needs.

This is a leadership role focused on driving operational excellence, improving service maturity, and enabling business growth through strong governance, automation, and customer-centric service delivery.

Key Responsibilities
<div>
<ul><li>ITSM Strategy &amp; Service Excellence</li></ul>
</div><ul><li>Define and execute the ITSM roadmap aligned with ITIL v4 and business priorities</li>
<li>Establish and mature core ITSM processes including Incident, Problem, Change, Request, Knowledge, and Asset Management</li>
<li>Develop and monitor SLAs, KPIs, and service performance metrics</li>
<li>Implement structured reporting and governance for leadership visibility</li>
<li>Drive continuous service improvement initiatives</li>
</ul><div><ul><li>Service Desk &amp; Support Operations (L1/L2)</li></ul>
</div><ul><li>Lead service desk operations to ensure high-quality, responsive support</li>
<li>Improve service efficiency through automation, self-service, and knowledge management</li>
<li>Establish workforce planning, utilization tracking, and performance management practices</li>
<li>Enhance incident response, escalation management, and root cause analysis</li>
</ul><div><ul><li>Internal IT &amp; Modern Workplace</li></ul>
</div><ul><li>Oversee internal IT operations including endpoint management, infrastructure, identity, and access</li>
<li>Ensure compliance with security standards and support audit readiness initiatives</li>
<li>Drive adoption of modern workplace technologies (e.g., M365, Intune, Azure)</li>
<li>Support lifecycle management, patching, and device compliance</li>
</ul><div><ul><li>Service Offerings &amp; Practice Development</li></ul>
</div><ul><li>Support the development and standardization of ITSM-related service offerings</li>
<li>Contribute to go-to-market materials such as service descriptions, case studies, and solution frameworks</li>
<li>Collaborate with sales and delivery teams to position ITSM capabilities effectively</li>
<li>Build foundational elements for scalable service delivery models</li>
</ul><div><ul><li>Governance, Risk &amp; Compliance</li></ul>
</div><ul><li>Partner with security and compliance teams to align ITSM practices with audit and regulatory requirements (e.g., SOC2 readiness)</li>
<li>Ensure policies, procedures, and controls are documented, maintained, and periodically reviewed</li>
<li>Support reporting and tracking of compliance metrics across systems and services</li>
</ul><div><ul><li>Technology, Automation &amp; Innovation</li></ul>
</div><ul><li>Identify opportunities to leverage automation, AI, and tooling to improve service delivery</li>
<li>Drive adoption and optimization of ITSM tools and platforms (e.g., Jira, ManageEngine, RMM tools)</li>
<li>Enhance knowledge management and self-service capabilities, including AI-driven solutions</li>
</ul><div><ul><li>Leadership &amp; Team Development</li></ul>
</div><ul><li>Lead and mentor ITSM team members, including support engineers and technical leads</li>
<li>Build a culture of accountability, continuous improvement, and service excellence</li>
<li>Develop team capabilities through structured training, certifications, and career progression</li>
<li>Act as a senior escalation point for operational and service-related issues</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>10+ years of experience in IT Service Management or IT Operations</li>
<li>5+ years in leadership roles managing service desk or IT operations teams</li>
<li>Strong understanding of ITIL v4 frameworks and service management best practices</li>
<li>Experience with modern workplace technologies (Azure, M365, Intune, identity management)</li>
<li>Familiarity with compliance frameworks (e.g., SOC2, ISO) is an asset</li>
<li>Experience with ITSM tools and platforms such as Jira Service Management, ManageEngine, or similar</li>
<li>Proven ability to improve service delivery, implement processes, and scale operations</li>
<li>Strong communication, stakeholder management, and leadership skills 
Certifications:</li>
<li>ITIL v4 Foundation required; advanced ITIL certifications (Managing Professional or Strategic Leader) preferred</li>
<li>Microsoft Azure / Microsoft 365 certifications are an asset</li>
<li>Familiarity with governance frameworks such as ISO 20000, COBIT, or similar is a plus</li>
</ul>
What Success Looks Like (First 6&ndash;12 Months)
<ul>
<li>Improved service performance and measurable gains in SLA adherence and user satisfaction</li>
<li>Increased visibility through structured reporting and dashboards</li>
<li>Matured ITSM processes with clear governance and documentation</li>
<li>Enhanced efficiency through automation, knowledge management, and tooling optimization</li>
<li>Strong alignment between IT services and business priorities</li>
</ul>
Work Schedule

Ability to work on Eastern Time Zone, Remotely.

Equal Opportunity

We value diversity and provide equal opportunities without regard to religion, gender, age, disability, or national origin.</div>

Director ITSM

KORE1

<div>
 
 
 THIS WILL BE A 1 DAY A WEEK ONSITE IN SAN FRANCISCO, BAY AREA, CA
 
 
 
 
 
 
 Director of IT Infrastructure Operations in the SF Bay area
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Directs information systems operations and activities, including the approval of project plans, resource allocation and selection, project budgeting, timelines and goal setting.
 </li>
 <li>
 Directs and oversees contractor and District staff in the IT infrastructure operations, information security, system architecture development and web development, including the development, review and compilation of quality control of finished products, automated testing, user acceptance testing and information systems deployment.
 </li>
 <li>
 Oversees the information system, development process using appropriate workflow methodologies, including but not limited to agile and waterflow methods of project execution.
 </li>
 <li>
 Directs the preparation of request for proposals (RFP) for information technology related items such as software development, infrastructure development and maintenance, information security and network support and web resources, software development, architecture development and technical support, including interviews and selection of contractors; negotiation, review and approval of contracts; contractor selection and oversight; technical review of RFP documents; review of contracting documents; review of status reports and project plans; review of developed software products; review of quality control and recovery procedures for data and software developed.
 </li>
 <li>
 Provides technical assistance to other divisions and offices in the development of software products.
 </li>
 <li>
 Directs, plans, monitors, and evaluates the goals, operations, policies, procedures and work standards of a division or office.
 </li>
 <li>
 Plans, organizes, administers, reviews and evaluates the activities of assigned staff; coaches assigned staff to improve performance.
 </li>
 <li>
 Selects personnel and provides for their training and professional development. Provides technical and managerial direction to District staff and others.
 </li>
 <li>
 Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major agency priorities.
 </li>
 <li>
 Monitors and evaluates the effectiveness and efficiency of the division's or office's operations, organizational structure, staffing levels, systems, and other internal policies and procedures; recommends alternative approaches and implements changes.
 </li>
 <li>
 Represents the District at meetings with the public, industry and other agencies; serves as the liaison for the agency.
 </li>
 <li>
 Plans, develops, implements or directs major or complex projects or programs; directs the research of complex, highly technical issues; analyzes alternative solutions or approaches; recommends most effective course of action.
 </li>
 <li>
 Directs and oversees the preparation and administration of the division's or office's budget.
 </li>
 <li>
 Develops and presents technical, policy, operational or administrative issues and recommendations to the District Board and executive management.
 </li>
 <li>
 Receives and analyzes division and agency reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and evaluate processes.
 </li>
 <li>
 Assists in the identification, development and implementation of agency goals, objectives, policies
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field. Master's degree preferred.
 </li>
 <li>
 15+ years of progressively responsible experience in information systems management, with at least 5 years in a leadership or director-level role.
 </li>
 <li>
 Experience in managing complex IT operations, infrastructure, and development projects in both public and private sector environments.
 </li>
 <li>
 Demonstrated experience leading large-scale infrastructure, security, and software development initiatives.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills &amp; Knowledge
 
 :
 
 
 
 Strong Knowledge of:
 
 
 <ul>
 <li>
 Microsoft Azure - including identity management, cloud infrastructure, and Azure-based networking solutions.
 </li>
 <li>
 Cisco networking technologies - routers, switches, firewalls, VPNs, and enterprise-grade network security.
 </li>
 <li>
 Microsoft Office 365 - including Exchange Online, SharePoint, Teams, and endpoint management via Intune.
 </li>
 <li>
 Network architecture and administration - WAN/LAN design, load balancing, DNS/DHCP, and network monitoring tools.
 </li>
 <li>
 Knowledge of information security best practices, cybersecurity frameworks, and compliance standards (e.g., NIST, ISO, HIPAA).
 </li>
 <li>
 Experience with ITIL or similar IT service management frameworks.
 </li>
 </ul>
 
 
 Management &amp; Leadership:
 
 
 <ul>
 <li>
 Demonstrated success in directing cross-functional IT teams and external contractors, including task assignment, goal-setting, and performance evaluations.
 </li>
 <li>
 Strategic planning and budgeting experience, including oversight of multi-million-dollar IT projects and operating budgets.
 </li>
 <li>
 Experience overseeing quality assurance processes, including automated testing, user acceptance testing (UAT), and release management.
 </li>
 </ul>
 
 
 Soft Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills, including the ability to present complex technical topics to non-technical stakeholders and executive leadership.
 </li>
 <li>
 Strong project management skills and ability to deliver outcomes on time and within budget.
 </li>
 <li>
 Proven ability to drive innovation and continuous improvement in IT operations and service delivery.
 </li>
 <li>
 Skilled in stakeholder engagement, conflict resolution, and fostering interdepartmental collaboration.
 </li>
 <li>
 Commitment to staff development, coaching, and performance enhancement.
 </li>
 </ul>
 
 
 
 
 Compensation depends on experience but is typically between $224K-$247K.
 
</div>

Director of Information Technology

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Director of Information Technology