it operations manager

One Network

1. Ensure IT and Power Operations around the clock on the designated motorway.2. Resolution of any issue/fault in the minimum time through Optimal use of availableresources.3. Implementation of scheduled maintenance plan (weekly and monthly) of the ITequipment as per the SOPs shared by the HQ teams. Strict enforcement of SOPsfor Server rooms &amp; IT Rooms is Managers/ DMs responsibility.4. Regular Evaluation of the plaza techs and MRTs for further improvement andcapacity enhancement. On job trainings of the techs &amp; MRTs to be arrangedregularly.5. Visit each toll plaza twice a month and report the issues to GM and HQ O&amp;M teamrectification of issues/points observed.6. Discipline of plaza techs is responsibility of the respective Manager/DM/AM IToperations. Plaza Tech must be present at toll plaza in his duty hours. Activities ofthe field staff are to be strictly monitored to avoid his involvement in any fraudulentactivity.7. All the cameras installed at plazas, server room, IT/ Power/ Genset rooms andmain carriageway must be functional all the time.8. Availability of all the essential tolls, PPE (Personal Protective Equipment) anditems required for maintenance of IT equipment in working condition with plazaTechs &amp; MRT is the responsibility of Manager/DM/AM.9. Management of duty roster, rotation of plaza techs and implementation of leavepolicy (issued by HR) is to be carried out by the respective Manager of the road.10. Provision of required tools and adequate number of spares at all toll plazas andwith the MRT is responsibility of respective Manager.11. Close coordination with the O&amp;M team/PMT and external parties for undelayedresolution of tech issues.12. In case of ITS installed on the motorway concerned Manager is responsible forupkeep, maintenance, operationalization and management of all the ITS eqptin-store and installed on the motorway.Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

AM IT

Your Cloud Campus

Job Title: IT ManagerAbout the RoleWe are seeking a highly experienced and proactive IT Manager with 10&ndash;12 years of proven experience to oversee and manage IT operations across the group. The ideal candidate will be responsible for ensuring the reliability, security, and efficiency of all IT systems while leading the IT team and driving digital transformation initiatives.This role requires a strategic thinker with strong technical expertise who can manage infrastructure, cybersecurity, and enterprise IT projects while ensuring seamless IT support for all departments. The IT Manager must also be available to respond to critical IT incidents and system issues when required.Key ResponsibilitiesIT Infrastructure &amp; Operations<ul><li>Manage and maintain the organization&rsquo;s IT infrastructure, including networks, servers, storage systems, and databases.</li><li>Ensure high availability, performance, and reliability of IT systems and services.</li><li>Oversee system upgrades, patches, backups, and disaster recovery planning.</li><li>Monitor and manage network performance, system health, and IT service availability.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and maintain IT security policies, cybersecurity frameworks, and data protection protocols.</li><li>Monitor systems for vulnerabilities, security breaches, and cyber threats.</li><li>Ensure compliance with internal IT policies and relevant data protection regulations.</li><li>Conduct regular security audits, risk assessments, and vulnerability management.</li></ul>IT Leadership &amp; Team Management<ul><li>Lead, supervise, and mentor the IT team, ensuring effective performance and professional development.</li><li>Assign tasks, monitor workloads, and provide guidance to ensure timely delivery of IT services.</li><li>Foster a culture of innovation, accountability, and continuous improvement within the IT department.</li></ul>Project Management &amp; Digital Transformation<ul><li>Plan, lead, and implement IT projects and digital initiatives across the organization.</li><li>Coordinate with stakeholders to identify technology needs and recommend solutions.</li><li>Ensure projects are delivered on time, within scope, and within budget.</li><li>Support automation, system integration, and digital transformation strategies.</li></ul>Vendor &amp; Stakeholder Management<ul><li>Manage relationships with IT vendors, service providers, and technology partners.</li><li>Negotiate contracts, service agreements, and procurement of IT equipment and software.</li><li>Coordinate IT services across multiple departments and group entities to ensure operational efficiency.</li></ul>IT Support &amp; Incident Management<ul><li>Ensure effective IT support services for all departments.</li><li>Develop incident management procedures and escalation protocols.</li><li>Provide support and availability for critical IT issues and emergency situations when required.</li></ul>RequirementsExperience<ul><li>10&ndash;12 years of experience in IT operations, infrastructure management, or a similar leadership role.</li><li>Proven experience managing enterprise IT environments and teams.</li><li>Demonstrated success in leading IT projects and implementing technology solutions.</li></ul>Technical ExpertiseStrong knowledge of:<ul><li>Network infrastructure (LAN/WAN, VPN, firewalls, routing, switching)</li><li>Server administration (Windows/Linux)</li><li>Database management systems</li><li>Cloud platforms (AWS, Azure, or Google Cloud)</li><li>Cybersecurity frameworks and tools</li><li>Virtualization technologies</li><li>Backup, disaster recovery, and business continuity planning</li></ul>Education<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, or a related field.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team management skills</li><li>Excellent problem-solving and analytical abilities</li><li>Ability to manage multiple projects simultaneously</li><li>Strong communication and stakeholder management skills</li><li>Ability to work under pressure and respond to critical IT incidents</li></ul>Preferred Qualifications<ul><li>Professional certifications such as ITIL, CISSP, CISM, PMP, Microsoft, Cisco, or AWS certifications.</li><li>Experience managing IT operations for multi-entity or group organizations.</li><li>Exposure to ERP systems, enterprise applications, and digital transformation initiatives.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>what is your current salary?</li><li>What is your expected salary?</li><li>Please specify your notice period in days (If any)?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Manager: 10 years (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

IT Manager

NTEN

<div>
 Employment
 
 
 IT Manager
 
 
 
 Organization
 
 
 
 Meyer Memorial Trust
 
 
 
 Type
 
 
 
 Full-Time
 
 
 
 Salary
 
 
 
 $110,000 to $125,000
 
 
 / Yearly
 
 
 
 Four-day Week
 
 
 
 No
 
 
 Position: IT Manager
 
 
 Status: Regular, Full Time, Exempt with Benefits
 
 
 Reports to: Vice President of Operations
 
 
 Salary Range: $110,000 &ndash; $125,000
 
 
 Apply At: itmanager@mmt.org
 
 
 Preferred start: April/May
 
 
 Type: Hybrid (Tues-Thurs in-office, optional remote Mon, Fri)
 
 
 Deadline: This position is open until filled. Applications received by March 30 will receive priority review.
 
 
 
 About Meyer Memorial Trust
 
 
 
 One of the largest private funders in Oregon, Meyer Memorial Trust works to accelerate racial, social and economic justice for the collective well-being of Oregon&rsquo;s lands and peoples. Established in 1982 from the estate of grocery store founder Fred G. Meyer, the Trust has awarded grants and program-related investments in excess of $1 billion to more than 3,800 organizations. Meyer stewards an endowment of nearly $900 million and deploys an annual grantmaking budget of $45&ndash;50 million across a range of issue-based portfolios and strategic initiatives.
 
 
 Meyer staff bring a wide range of backgrounds, perspectives and experiences to their roles, but are united by the belief that transformative change is possible in Oregon. We strive to build a workplace where people can contribute fully, learn from one another and make a meaningful impact together.
 
 
 Learn more about working at Meyer at mmt.org/careers.
 
 
 Position Summary
 
 
 The Information Technology (IT) Manager provides day-to-day leadership for Meyer&rsquo;s technology environment. This role is responsible for ensuring the confidentiality, integrity and availability of organizational data and systems through strong security practices, compliance oversight and resilient IT operations. Meyer operates primarily within an Apple-based technology environment. The manager will supervise staff and help oversee vendors, policy implementation and budgets, ensuring that technology resources support Meyer&rsquo;s mission and staff effectiveness. This role will help lead how Meyer engages artificial intelligence (AI) tools to enhance efficiency, data-informed decision-making and responsible innovation.
 
 
 Duties and Responsibilities
 
 
 Technology Operations
 
 
 <ul>
 <li>
 Develops and manages a secure, reliable and scalable IT environment, balancing on-premises systems and cloud services to meet Meyer&rsquo;s needs.
 </li>
 <li>
 Defines technology priorities and strategies aligned with Meyer&rsquo;s goals and mission.
 </li>
 <li>
 Oversees day-to-day IT operations, including networks, servers, endpoints, cloud platforms (e.g., Google Workspace) and telecommunications.
 </li>
 <li>
 Evaluates new technologies and advises leadership on opportunities to improve efficiency, collaboration and data-driven decision making.
 </li>
 <li>
 Leads vendor selection, negotiates contracts and manages vendor performance, including managed service providers and cloud service partners.
 </li>
 <li>
 Develops and maintains IT technology-related policies, access management practices and data governance.
 </li>
 <li>
 Serves as the organization&rsquo;s lead for data security.
 </li>
 <li>
 Ensures compliance with applicable data protection laws and industry standards (e.g., SOC 2, NIST, HIPAA as relevant).
 </li>
 <li>
 Oversees penetration testing, vulnerability management and incident response planning.
 </li>
 <li>
 Participates in business continuity and disaster recovery planning, testing and execution.
 </li>
 <li>
 Manages ongoing security awareness and phishing training for staff and trustees.
 </li>
 <li>
 Promotes digital literacy and provides training/support to non-IT staff to ensure effective and secure use of technology.
 
 
 </li>
 </ul>
 Artificial Intelligence
 
 
 <ul>
 <li>
 Monitor and update Meyer&rsquo;s AI policies for responsible, ethical and secure use of AI technologies.
 </li>
 <li>
 Identifies opportunities where AI tools can improve efficiency, reduce operational costs and enhance staff capacity.
 </li>
 <li>
 Partners with leadership and staff to pilot and scale AI-enabled solutions across teams.
 </li>
 <li>
 Monitors emerging AI technologies and advises leadership on risks, opportunities and long-term implications.
 
 
 </li>
 </ul>
 People Management
 
 
 <ul>
 <li>
 Leads designs and develops IT staff, fostering a supportive and collaborative team environment.
 </li>
 <li>
 Establishes performance goals, provides feedback and supports professional growth through training and certifications.
 
 
 </li>
 </ul>
 Budget Management
 
 
 <ul>
 <li>
 Develops and helps oversee the IT budget, ensuring cost-effective use of resources.
 </li>
 <li>
 Forecasts technology needs and plans for upgrades and investments to support long-term organizational success.
 </li>
 <li>
 Monitors vendor invoices, contract renewals and service level agreements for compliance and value.
 
 
 </li>
 </ul>
 Cross-Team Collaboration
 
 
 <ul>
 <li>
 Support Meyer staff to use relevant IT tools and processes as they incorporate new methods of planning, assessment and continual improvement into their work.
 </li>
 <li>
 Proactively identify areas of technology learning through positive relationship building with staff.
 </li>
 <li>
 Foster collaboration between IT and all Meyer teams to ensure alignment and effective knowledge sharing.
 
 
 </li>
 </ul>
 Experience and Competencies
 
 
 <ul>
 <li>
 Broad knowledge of IT operations including networks, servers, cloud platforms and SaaS applications.
 </li>
 <li>
 Strong expertise in information security practices, risk management and compliance frameworks.
 </li>
 <li>
 Demonstrated experience evaluating and implementing AI or automation tools at an organizational level.
 </li>
 <li>
 Ability to translate rapidly evolving AI capabilities into practical, mission-aligned applications.
 </li>
 <li>
 Demonstrated success managing teams.
 </li>
 <li>
 Experience with vendor and contract management, including managed service providers.
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills in diverse IT environments.
 </li>
 <li>
 Ability to communicate technical concepts effectively to non-technical audiences.
 </li>
 <li>
 Commitment to continuous learning and staying current on emerging technologies and security trends.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Familiarity with philanthropic or nonprofit sector operations.
 </li>
 <li>
 Certifications in IT management or security (e.g., CISSP, Security+, CISM, ITIL).
 
 
 </li>
 </ul>
 Work Environment and Physical Demands
 
 
 <ul>
 <li>
 Engage in communication in person as well as through electronic means.
 </li>
 <li>
 Use computer laptops, tablets, phones, photocopiers, monitors and screens.
 </li>
 <li>
 Occasionally move up to 50 pounds.
 </li>
 <li>
 Work in a business setting of open cubicles with 45-60 decibel noise level.
 
 
 </li>
 </ul>
 The physical demands and work environment described are representative of those for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to perform the essential functions.
 
 
 Equal Opportunity Employer
 
 
 Meyer Memorial Trust is an equal opportunity employer and is committed to creating an inclusive workplace in compliance with federal, state, and local laws, including the Americans with Disabilities Act (ADA). Meyer ensures equal opportunity for all employees and applicants regardless of race; color; age; gender identity or expression; sexual orientation; religion; marital status; national origin or ancestry; citizenship; immigration status; physical, mental, or medical disability; veteran status; obligations related to service in the United States Armed Forces; or any other reason protected by law.
 
 
 We value the unique perspectives and experiences that individuals bring, particularly those from communities that have been historically underrepresented.
 
 
 To Apply
 
 
 Please submit a resume and cover letter to itmanager@mmt.org by March 30, 2026 at 5:00 p.m.
 
 
 Apply
 
 
 Back to the Job Board
</div>

Marriott International

<div>Additional Information 
Job Number26026554 
Job CategoryInformation Technology 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market. 

CANDIDATE PROFILE 
Education and Experience
<ul><li>Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.</li></ul>
OR 
<ul><li>Bachelor&rsquo;s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.</li></ul> 

CORE WORK ACTIVITIES 
General
<ul><li>Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.</li></ul>
<ul><li>Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.</li></ul>
<ul><li>Monitors assigned company owned and managed offices to verify IT operations are running effectively.</li></ul>
<ul><li>Meets with direct manager to provide updates on IT activities and business plans.</li></ul>
<ul><li>Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.</li></ul>
<ul><li>Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.</li></ul> 
People
<ul><li>Owns IT vendor relationship for properties in scope.</li></ul>
<ul><li>Participates in the Talent Acquisition process according to company procedures.</li></ul>
<ul><li>Verifies induction program for new associates or associates transferring to new role is effective.</li></ul>
<ul><li>Trains associate(s) to provide backup coverage in the department to cover cluster leader&rsquo;s function during vacation and sick leave.</li></ul>
<ul><li>Performs LPA&rsquo;s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.</li></ul>
<ul><li>Verifies effective communication, training, and execution of all talent development programs and related initiatives.</li></ul>
<ul><li>Develops a personal management style that is intended to bring positive results from Associates.</li></ul>
<ul><li>Builds and maintains positive and effective relations with direct team members.</li></ul> 
Product
<ul><li>Strives to remain informed on the most up to date knowledge regarding vendor activities.</li></ul>
<ul><li>Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.</li></ul>
<ul><li>Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.</li></ul>
<ul><li>Where assigned, documents technology pilot scope and objectives with business partners.</li></ul> 
Process
<ul><li>Maintains IT inventory for the assigned properties/offices in cluster.</li></ul>
<ul><li>Manages cluster IT Agreements for assigned properties.</li></ul>
<ul><li>Verifies cluster associates are treated appropriately and in alignment with local operational practices.</li></ul>
<ul><li>Verifies the execution and tracking of rollouts on a timely basis.</li></ul>
<ul><li>Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.</li></ul>
<ul><li>Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.</li></ul>
<ul><li>Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.</li></ul>
<ul><li>Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.</li></ul>
<ul><li>Implements cluster IT policies and procedures as received by regional IT.</li></ul>
<ul><li>Attends IT Education Calls.</li></ul>
<ul><li>Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.</li></ul>
<ul><li>Completes other reasonable duties as requested by leadership.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant IT Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26026554
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 The St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 General
 
 
 
 <ul>
 <li>
 Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.
 </li>
 <li>
 Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
 </li>
 <li>
 Monitors assigned company owned and managed offices to verify IT operations are running effectively.
 </li>
 <li>
 Meets with direct manager to provide updates on IT activities and business plans.
 </li>
 <li>
 Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.
 </li>
 <li>
 Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.
 
 
 </li>
 </ul>
 
 People
 
 
 
 <ul>
 <li>
 Owns IT vendor relationship for properties in scope.
 </li>
 <li>
 Participates in the Talent Acquisition process according to company procedures.
 </li>
 <li>
 Verifies induction program for new associates or associates transferring to new role is effective.
 </li>
 <li>
 Trains associate(s) to provide backup coverage in the department to cover cluster leader&rsquo;s function during vacation and sick leave.
 </li>
 <li>
 Performs LPA&rsquo;s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
 </li>
 <li>
 Verifies effective communication, training, and execution of all talent development programs and related initiatives.
 </li>
 <li>
 Develops a personal management style that is intended to bring positive results from Associates.
 </li>
 <li>
 Builds and maintains positive and effective relations with direct team members.
 
 
 </li>
 </ul>
 
 Product
 
 
 
 <ul>
 <li>
 Strives to remain informed on the most up to date knowledge regarding vendor activities.
 </li>
 <li>
 Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
 </li>
 <li>
 Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
 </li>
 <li>
 Where assigned, documents technology pilot scope and objectives with business partners.
 
 
 </li>
 </ul>
 
 Process
 
 
 
 <ul>
 <li>
 Maintains IT inventory for the assigned properties/offices in cluster.
 </li>
 <li>
 Manages cluster IT Agreements for assigned properties.
 </li>
 <li>
 Verifies cluster associates are treated appropriately and in alignment with local operational practices.
 </li>
 <li>
 Verifies the execution and tracking of rollouts on a timely basis.
 </li>
 <li>
 Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
 </li>
 <li>
 Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
 </li>
 <li>
 Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
 </li>
 <li>
 Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
 </li>
 <li>
 Implements cluster IT policies and procedures as received by regional IT.
 </li>
 <li>
 Attends IT Education Calls.
 </li>
 <li>
 Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
 </li>
 <li>
 Completes other reasonable duties as requested by leadership.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Leader Communications Incorporated

<div><div>Position Summary</div><div><div> 
The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. 
Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.</div></div><div> 
Duties &amp; Responsibilities</div><div><div> 
<ul><li>
Oversee the entire program for the contract and all associated teams.</li><li>
Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to.</li><li>
Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR.</li><li>
Provide administrative directions to subordinate leads and task managers.</li><li>
Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance.</li><li>
Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support.</li><li>
Lead performance oversight of high-volume contact center and service desk operations.</li><li>
Manage risk, contingency planning, surge staffing, and COOP readiness.</li><li>
Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements.</li><li>
Oversee AI-enabled service enhancements and continuous service improvement initiatives.</li><li>
Leads executive-level operational reviews and performance briefings.</li></ul> 
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor</div></div><div> 
Education &amp; Experience Requirements</div><div><div> 
<ul><li>
Fifteen (15) years of management experience or equivalent combination of education and experience. Experience/Education Substitution Guidelines: 1 year of study/experience equates to 1 year of relevant IT experience/education.</li><li>
Must have ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is preferred</li><li>
Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with:</li><li>
10,000 or more users</li><li>
High-volume, multi-channel support operations</li><li>
Formal Tier 1 and Tier 2 escalation processes</li><li>
Strict Service Level Agreement (SLA) performance requirements</li><li>
Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment. Bachelor's degree in the related subject area.</li><li>
FedRAMP cloud environments.</li><li>
Knowledge-Centered Service (KCS)</li></ul></div></div><div> 
Skill &amp; Certification Requirements</div><div><div> 
<ul><li>
Executive communication</li><li>
Contract governance leadership</li><li>
Risk management</li><li>
Operational analytics</li><li>
Strategic workforce planning</li><li>
Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work).</li><li>
Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person's perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests</li><li>
Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.</li><li>
Personnel must possess administrative and project management skills.</li><li>
Microsoft Project Professional and Microsoft SharePoint for documentation version control and repository needs.</li><li>
Skilled with these tools to electronically update project plans and upload documents to our EMS.</li><li>
LCI is an Equal Opportunity Employer/ Veterans/ Disabled</li></ul>
If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.</div></div></div>

Service Desk Manager

Adaptivestack Technologies Inc.

Company Overview Adaptivestack Technologies Inc. is a dynamic software company comprised of a diverse network of technology and business professionals serving both federal and private sector markets. Our team excels at delivering innovative solutions on time and within budget, leveraging extensive experience across healthcare, defense, and other critical industries. We pride ourselves on being adaptive&mdash;embracing new technologies, methodologies, and processes to meet evolving business needs.Overview AdaptiveStack Technologies is seeking an experienced Operations Manager to support the Department of Veterans Affairs (VA) VHA Finance Product Line (PL), specifically within the Managerial Cost Accounting (MCA) sub-Product Line. This role requires a blend of IT project leadership expertise, strong operational management skills, and exceptional cross-functional communication abilities to oversee day-to-day operations, manage incident responses, and drive continuous improvement efforts across the sub-product line.In this role, you will serve as the operational backbone of the MCA team &ndash; monitoring workflows, facilitating stakeholder communication, and partnering with technical teams to troubleshoot issues, plan system upgrades, and implement infrastructure improvements. You will leverage tools such as Jira, ServiceNow, and GitHub to manage operational challenges and opportunities for improvement while applying Agile Lifecycle Management and cybersecurity best practices to ensure that mission-critical systems remain reliable and compliant. The position does not carry direct supervisory responsibility but demands thought leadership, rapid learning, and an innovative mindset to guide clients through conceptualization, strategic planning, and execution.Key Responsibilities<ul><li>Operational Oversight and Issue Resolution: Oversee daily operations in collaboration with the sub-product line manager, ensuring smooth workflows and timely issue resolution. Monitor incident responses and escalate as needed to minimize service disruptions and maintain operational continuity.</li><li>Stakeholder Input and Process Improvement: Provide observations, input, and feedback to the sub-product line manager on operational challenges, process improvements, efficiency enhancements, risks and issues, blockers, technical innovation opportunities, and VHA customer relationship management. Identify and champion actionable recommendations.</li><li>Tools-Driven Operational Management: Utilize Jira, ServiceNow, and GitHub to monitor operational health, understand improvement opportunities, track work items, and report on progress. Ensure accurate and up-to-date records of IT systems, processes, and configurations.</li><li>Technical Collaboration and Infrastructure Planning: Work closely with technical teams to troubleshoot existing issues, plan system upgrades, and implement long-term infrastructure improvements. Support cloud migration preparations and ad hoc tiger team initiatives as directed.</li><li>Cross-Functional Communication and Stakeholder Alignment: Facilitate cross-functional communication by organizing stakeholder meetings and follow-ups to ensure alignment and minimize communication gaps. Build and maintain strong relationships with VHA clients and internal organizational stakeholders.</li><li>Special Projects Management: Manage special projects as assigned by the sub-PL manager, including cloud migration preparations and tiger team initiatives to address pressing, ad hoc operational needs.</li><li>Cybersecurity Compliance: Apply cybersecurity best practices to identify, assess, and remediate critical vulnerabilities, ensuring compliance with VA and federal security policies and standards.</li><li>Agile Delivery Support: Partner with project managers to define Jira epics, user stories, and tasks; track progress; and drive work items to successful completion. Actively participate in and, at times, lead continuous improvement efforts to advance Agile Lifecycle Management maturity across the portfolio, product line, and sub-product line.</li><li>Performance Monitoring and Reporting: Manage product team and sub-PL performance and reporting by establishing and closely tracking objectives and key results (OKRs) and key performance indicators (KPIs). Contribute to status reports and operational metrics.</li><li>IT Service Level Management: Define and maintain IT service levels and agreements, including incident response, problem resolution, and service request fulfillment. Collaborate with peer operations managers across product lines to support cross-cutting process improvements.</li></ul>Required Experience and Qualifications<ul><li>Master&rsquo;s degree in Computer Science, Electronics Engineering, or other engineering or technical discipline. (10 years of additional relevant experience may be substituted for education.)</li><li>Strong understanding of ITSM frameworks, such as ITIL, with demonstrated ability to apply best practices in incident, problem, change, and service request management.</li><li>Proven documentation and knowledge management skills to maintain accurate, up-to-date records of IT systems, processes, and configurations.</li><li>Strong understanding of IT performance monitoring and reporting at the product team and sub-PL levels, including OKR/KPI development and tracking.</li><li>Excellent interpersonal and communication skills to work effectively with IT departments, business units, VHA clients, and external stakeholders to align IT operations with organizational objectives.</li><li>Demonstrated ability to manage multiple concurrent tasks and competing priorities in a fast-paced, dynamic environment.</li><li>Proficiency with MS Office Suite, MS SharePoint, and MS Teams for documentation, collaboration, and communication.</li><li>Highly motivated analytical thinker with proven problem-solving abilities and a track record of taking initiative in complex operational environments.</li><li>Ability to quickly learn client environments, conduct independent research, and lead or support the resolution of complex issues.</li><li>Excellent verbal communication, oral presentation, facilitation, and written communication skills. Ability to translate technical concepts for non-technical audiences.</li><li>Strong attention to detail with the ability to meet deadlines, maintain organized records, and ensure accuracy across all deliverables.</li></ul>Required Experience and Qualifications<ul><li>Previous experience supporting VA Health Finance, VHA, or federal government IT operations programs.</li><li>Proficiency with ServiceNow for ITSM workflow management, documentation, and reporting (highly preferred).</li><li>Proficiency with Jira for Agile project tracking, epic/story management, and sprint reporting (highly preferred).</li><li>VA project management experience, including familiarity with VA processes, compliance standards, and organizational structure (highly preferred).</li><li>Experience across all areas of the Software Development Life Cycle (SDLC).</li><li>Knowledge of cloud migration strategies, DevSecOps practices, and government IT modernization initiatives.</li><li>Understanding of Agile/Scrum methodologies and sprint-based delivery approaches.</li><li>Experience with cybersecurity frameworks, vulnerability remediation, and federal security compliance (NIST, FISMA, FedRAMP).</li><li>Certification: ITIL 4, PMP, CSM, SAFe, or other IT Service Management / Agile / Project Management certifications.</li></ul>Pay: $90,000.00 - $100,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>Project management: 3 years (Preferred)</li><li>Microsoft Office: 5 years (Preferred)</li><li>Jira: 3 years (Preferred)</li><li>ServiceNow: 3 years (Preferred)</li><li>SDLC: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>ITIL Certification (Preferred)</li><li>PMP (Preferred)</li><li>Certified Scrum Master (Preferred)</li></ul>Security clearance:<ul><li>Confidential (Preferred)</li></ul>Work Location: Remote

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