it operations manager

Management Solutions International (MSI)

<div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>3-8</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
 <div><div><div>Job Description</div> 
</div><div><div>Job Title: Senior IT Manager / IT Team Manager
Department: Information Technology 
Reports To: CEO 
Location: Doha, Qatar 
Company: Torba Market 

About Torba Market
Torba Market is a pioneering food company with its own production capacity, committed to promoting sustainable, locally inspired food experiences. As we expand into the cloud kitchen space, we are strengthening our digital and technology backbone to support our evolving operational and business needs. 

Role Overview
The Senior IT Manager / IT Team Manager will lead Torba Market&rsquo;s technology function, overseeing IT strategy, operations, and digital transformation initiatives. This individual will manage and mentor the IT teamcomprising a Technical Delivery Manager, Quality Manager (IT). The Senior IT Manager collaborates with the Solution &amp; Data Architect, who owns architecture and data strategy; IT execution must align to those standards, ensuring governance and optimization of technology solutions aligned with business objectives
We are seeking a proactive leader with strong project management, stakeholder engagement, and system integration skillsideally with prior experience in the F&amp;B industry or startup ecosystems. 

Key Responsibilities
Strategic Leadership
Develop and execute the IT strategy in alignment with Torba Market&rsquo;s business goals, including the transition to cloud kitchen operations.
Identify, evaluate, and implement technology solutions that enhance business efficiency and customer experience.
Act as a key advisor to leadership on technology trends, digital transformation, and innovation opportunities.
Take care of the IT investment planning
Team &amp; Project Management
Manage, mentor, and coordinate the IT team (Technical Delivery and Quality), ensuring collaboration with Architect and Data teams.
Oversee all ongoing IT projects ensuring timely delivery, within budget, and in alignment with defined business objectives.
Ensure clear documentation, communication, and coordination across IT and business teams.
Monitor vendor performance and manage relationships with technology partners and contractors.
Systems &amp; Operations
Oversee IT infrastructure, ERP systems, and integrations across supply chain, production, retail, and cloud kitchen platforms.
Ensure data governance, reporting accuracy, and system security in alignment with enterprise architecture and data standards.
Support implementation and maintenance of enterprise-grade systems such as POS, inventory management, CRM, and cloud-based solutions.
Champion automation, analytics, and digital solutions to enhance operational efficiency.
Governance &amp; Quality
Adhere to enterprise architecture and data standards while enforcing IT governance and quality controls.
Ensure compliance with IT policies, security standards, and regulatory requirements.
Oversee IT quality assurance, testing, and process optimization led by the Quality Manager.
Drive continuous improvement initiatives to improve technology uptime and system reliability. 

Qualifications &amp; Experience
Bachelor&rsquo;s or master&rsquo;s degree in computer science, Information Systems, Engineering, or related field.
8+ years of progressive IT experience, with at least 3 years in a managerial or team leadership role.
Proven experience in F&amp;B, retail, or cloud kitchen environments is highly preferred.
Experience managing multi-disciplinary IT teams and external vendors.
Strong understanding of enterprise systems (ERP, POS, CRM, analytics, and reporting).
Experience with cloud technologies, data governance, and digital transformation initiatives.
Familiarity with agile delivery models and startup environments. 

Key Competencies
Strategic and analytical thinking
Strong leadership and communication skills
Vendor and stakeholder management
Project management and delivery excellence
Business acumen and adaptability
Focus on quality, efficiency, and innovation</div></div> 

 
 
 
 
<div><div>Skills
</div></div><div>Information Technology, Ceo, Proactive, Clo, Coo, Team Leadership, Cro, Cto, Cloud Technologies, Stakeholder Management, Business Acumen, Enterprise Architect, Vat, Inventory Management, Erp, Ned, Quality Assurance, Erp System, Backbone, Analytical Thinking, Compliance, Entrepreneurial, Agile, Sustainability, Leadership, Excel, Communication Skill, Adaptability, Retail, Documentation, Communication Skills, Strong Understanding, Digital Transformation, Trends, Project Management, It Governance</div></div>

Senior IT Manager

Apt Resources Pvt.Ltd.

Apt Resources is looking for an experienced IT Manager / IT Administrator to lead our client's IT operations and ensure the smooth functioning of all IT systems and services within our organization in .
 This role will be responsible for Wi-Fi, email, hardware, CRM, domains, hosting, and data security, while ensuring smooth day-to-day IT operations in Business Bay, Dubai, UAE .
 
Responsibilities:: 
1. Wi-Fi Management
 <ul>
<li>Regularly review and update Wi-Fi security protocols.</li>
<li>Change network passwords as required.</li>
<li>Monitor network traffic for any suspicious activity (Monthly/Quarterly).</li>
</ul>
2. Email Management
 <ul>
<li>Create and configure new employee email accounts.</li>
<li>Provide setup instructions for approved devices.</li>
<li>Manage standardized company email signatures (Ongoing/As needed).</li>
</ul>
3. Laptop & Device Configuration
 <ul>
<li>Set up and configure laptops and devices in line with company policy.</li>
<li>Install and maintain company-approved software.</li>
<li>Manage user access rights to prevent unauthorized admin privileges.</li>
<li>Ensure all devices have active antivirus and encryption enabled.</li>
</ul>
4. Domain & Hosting Management
 <ul>
<li>Renew domain registrations annually.</li>
<li>Manage DNS configurations and hosting provider services.</li>
<li>Oversee hosting operations to ensure uptime, performance, and security.</li>
</ul>
5. CRM & Application Management
 <ul>
<li>Create and update CRM user accounts and permissions.</li>
<li>Manage role-based access and review permissions (Monthly/As needed).</li>
<li>Monitor CRM data integrity and security.</li>
<li>Oversee CRM automation and process configuration.</li>
<li>Manage company applications and user accounts.</li>
<li>Basic programming knowledge preferred: PHP, JavaScript/jQuery, Smarty/HTML, Linux, MySQL.</li>
</ul>
6. Security Audits & Risk Management
 <ul>
<li>Conduct quarterly IT security audits to identify vulnerabilities.</li>
<li>Implement corrective measures and report findings to management.</li>
</ul>
7. Hardware & Infrastructure Maintenance
 <ul>
<li>Perform regular maintenance on company hardware, servers, and networking equipment.</li>
<li>Ensure CCTV and surveillance systems are operational.</li>
<li>Configure and maintain Smart screens in meeting rooms.</li>
</ul>
8. Data Backup & Recovery
 <ul>
<li>Perform daily backups of critical company data.</li>
<li>Test recovery procedures quarterly.</li>
<li>Ensure compliance with company backup and disaster recovery policies.</li>
</ul>
Routine Activities
 
Daily: 
<ul>
<li>Respond to employee IT support requests.</li>
<li>Verify successful completion of system backups.</li>
</ul>
Weekly: 
<ul>
<li>Review and close outstanding IT support issues.</li>
<li>Update IT asset and inventory records.</li>
</ul>
Monthly: 
<ul>
<li>Review Wi-Fi security and monitor traffic.</li>
<li>Audit CRM user permissions.</li>
<li>Apply system and application updates and patches.</li>
</ul>
Quarterly: 
<ul>
<li>Conduct comprehensive IT security audits.</li>
<li>Test disaster recovery and backup restoration procedures.</li>
<li>Review and refine CRM configurations and processes.</li>
</ul>
Annually: 
<ul>
<li>Renew company domain registrations.</li>
<li>Conduct comprehensive hardware maintenance.</li>
<li>Evaluate hosting provider performance and contracts.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Information Technology, or related field.</li>
<li>Proven experience as an IT Manager or IT Administrator, with a minimum of 5 years of experience in IT roles.</li>
<li>Hands-on expertise with Windows/Mac, Office 365/Google Workspace, MySQL, PHP, Linux basics.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Familiarity with CRM management, DNS, hosting, and backup solutions.</li>
<li>Proficient in IT service management tools and methodologies.</li>
<li>Relevant certifications (e.g., ITIL, Cisco, Microsoft) are a plus.</li>
</ul>
Benefits: 
Salary: AED 6,000 to AED 7,000

IT Administrator

Premier Industrial Chemicals Mfg. Co. (Pvt) Ltd.

Job Summary:We are looking for a qualified and experienced MSIT Manager to lead and manage the IT operations at our Premier Group Head Office. The ideal candidate will oversee IT infrastructure, data security, software systems, and digital transformation initiatives that enhance business efficiency and productivity.Key Responsibilities:<ul><li>Manage and maintain the company&rsquo;s IT infrastructure, networks, and systems.</li><li>Supervise IT staff and ensure timely technical support for all departments.</li><li>Implement and monitor cybersecurity measures and data backup systems.</li><li>Coordinate with vendors for system installation, maintenance, and upgrades.</li><li>Oversee software management, ERP systems, and database operations.</li><li>Ensure compliance with IT policies, standards, and data protection laws.</li><li>Troubleshoot system and network issues to ensure minimal downtime.</li><li>Prepare regular IT performance and security reports for management.</li><li>person should be responsible for all system and IT related issues and infrastructure development.</li></ul>Job Type: Full-timeEducation:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>relevant: 10 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

MSIT Manager (Management System and Information Technology)

Network Squad

About the Role:We are looking for a Technical Operations / Business Manager to oversee company operations, lead multiple departments, and manage both on-site and overseas teams. The ideal candidate will have strong leadership, technical, and project management skills, ensuring efficient delivery of IT infrastructure projects and smooth day-to-day operations.Key Responsibilities:<ul><li>Manage multiple departments including Network, Support, Cloud, and Projects.</li><li>Ensure compliance with IT standards, cybersecurity policies, and regulatory requirements.</li><li>Oversee company-wide systems, operations, and project delivery locally and overseas.</li><li>Lead and coordinate on-site and remote engineers for timely project completion.</li><li>Collaborate with clients, vendors, and international partners for smooth operations.</li><li>Drive operational efficiency, process improvement, and service excellence.</li><li>Support business growth through strategic planning, innovation, and leadership.</li><li>Monitor company performance, budgets, and KPIs across all departments.</li><li>Plan, execute, and monitor system integration and infrastructure projects.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in IT, Computer Science, Business Administration, or a related field.</li><li>10+ years of experience in IT operations, infrastructure, or project management.</li><li>Proven experience in leading multiple teams and departments across diverse functions.</li><li>Strong knowledge of IT infrastructure, including servers, networks, cloud, and security systems.</li><li>Excellent communication, leadership, and strategic planning skills.</li><li>Experience managing overseas operations or international clients is an advantage.</li><li>Certifications such as PMP, ITIL, or CISSP are preferred.</li><li>Extensive experience with systems integrators and Microsoft/Cisco or other system/network partners, managing complex multi-site infrastructure projects.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available to start immediately? If not, what is your notice period?</li><li>Where are you located?</li><li>Do you have any disabilities or medical issues that we should be aware of?</li><li>What is your current salary package? </li><li>How many years of experience do you have in IT operations or service management?</li><li>Have you managed one or multiple departments? If yes, which ones and how many staff?</li><li>Have you ever done any business or been involved in any business activities?</li><li>Have you managed clients/customers as a vendor? If yes, what the service was getting delivered to customer and what was your role?</li><li>How many years of experience do you have working with IT distributors or vendors?</li></ul>Work Location: In person

Technical Operations / Business Manager

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

<div>
 
 
 Who We Are
 
 
 
 ICE Consulting is a privately owned, leading
 
 Managed IT Services Provider (MSP)
 
 established in
 
 1996
 
 . We specialize in delivering comprehensive IT support services, including
 
 Network &amp; Security
 
 ,
 
 UNIX/Linux &amp; Windows Engineering
 
 ,
 
 System &amp; Database Administration
 
 ,
 
 Help Desk Support
 
 ,
 
 VoIP Support
 
 , and
 
 complete IT infrastructure management
 
 .
 
 
 Our clients&mdash;small to mid-sized enterprises&mdash;depend on us for secure, efficient, and scalable technology solutions.
 
 
 We are seeking a
 
 hands-on, strategic, and people-focused Service Desk Manager
 
 to join our
 
 Asia Office in Lahore
 
 . This role will lead global support operations, manage the Asia-based Help Desk team, and ensure world-class service delivery for ICE Consulting&rsquo;s international clients.
 
 
 
 
 
 
 Job Summary
 
 
 
 The
 
 Service Desk Manager
 
 will oversee
 
 IT support operations
 
 in a fast-paced
 
 Managed Service Provider (MSP)
 
 environment. The role includes managing a
 
 24/7 Help Desk team
 
 , coordinating with
 
 onsite engineers in the U.S.
 
 , ensuring SLA compliance, maintaining service quality, and improving operational efficiency through ITIL-aligned practices.
 
 
 The ideal candidate is technically sound, process-oriented, and an excellent people manager with strong leadership and communication skills.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Service Delivery Management
 
 
 <ul>
 <li>
 Manage end-to-end service delivery for assigned global clients, ensuring SLA compliance and customer satisfaction.
 </li>
 <li>
 Coordinate with onsite, systems, and network teams to deliver seamless client support.
 </li>
 <li>
 Serve as an escalation point for service-impacting incidents, ensuring timely resolution and transparent communication.
 </li>
 <li>
 Conduct periodic service reviews and present KPIs, performance metrics, and improvement initiatives.
 </li>
 <li>
 Collaborate with Project Managers to review and refine all client communications before release.
 </li>
 </ul>
 
 
 2. Team &amp; Resource Management
 
 
 <ul>
 <li>
 Lead and manage the
 
 Lahore-based Help Desk team
 
 , working closely with
 
 U.S.-based onsite engineers
 
 .
 </li>
 <li>
 Plan staffing schedules, allocate resources based on ticket volume, and ensure balanced workload distribution.
 </li>
 <li>
 Monitor ticket queues, shift coverage, and performance metrics to maintain high service standards.
 </li>
 <li>
 Provide coaching, mentoring, and training to develop team members&rsquo; technical and customer service skills.
 </li>
 </ul>
 
 
 3. Client Onboarding &amp; Offboarding
 
 
 <ul>
 <li>
 Oversee the full client onboarding lifecycle, including IT discovery, documentation, provisioning, and communication plans.
 </li>
 <li>
 Manage secure and efficient client offboarding processes with proper documentation and asset recovery.
 </li>
 <li>
 Partner with engineering and project teams to ensure seamless transitions and client satisfaction.
 </li>
 </ul>
 
 
 4. Compliance &amp; Audit Support
 
 
 <ul>
 <li>
 Assist clients with gathering documentation for audits and compliance requirements (SOC 2, HIPAA, HITRUST, FDA, etc.).
 </li>
 <li>
 Ensure internal processes and communication align with industry standards and regulatory expectations.
 </li>
 </ul>
 
 
 5. Quality Assurance &amp; Process Improvement
 
 
 <ul>
 <li>
 Conduct QA reviews of service tickets and client communications to ensure technical accuracy and service quality.
 </li>
 <li>
 Track performance metrics (KPIs, CSAT, SLA) to identify improvement areas.
 </li>
 <li>
 Enforce consistent use of templates, documentation standards, and internal knowledge base updates.
 </li>
 </ul>
 
 
 6. ITIL &amp; Governance
 
 
 <ul>
 <li>
 Apply ITIL best practices across incident, request, change, and problem management processes.
 </li>
 <li>
 Use ITSM platforms (e.g.,
 
 ConnectWise
 
 ) for service delivery, reporting, and governance.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Minimum
 
 5 years of Tier II end-user support experience
 
 , with at least
 
 3 years in a managerial or supervisory role
 
 .
 </li>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science, Information Technology, or related field
 
 .
 </li>
 <li>
 Proven experience leading support teams in an
 
 MSP or IT services environment
 
 .
 </li>
 <li>
 Strong technical knowledge of
 
 Windows (7&ndash;11), macOS, mobile devices
 
 , and
 
 cloud platforms (O365, Gmail)
 
 .
 </li>
 <li>
 Experience with
 
 Microsoft Intune, Google Workspace, VMware Workspace ONE, and JAMF
 
 for device management.
 </li>
 <li>
 Familiarity with
 
 MDM tools, endpoint security solutions, SSO/MFA platforms (Okta, OneLogin)
 
 , and
 
 VoIP systems (RingCentral, Vonage)
 
 .
 </li>
 <li>
 Excellent leadership, documentation, and communication skills for managing cross-functional global teams.
 </li>
 </ul>
 
 
</div>

Service Desk Manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Lanop Consultants Pvt Ltd

PFOC is seeking a dynamic and experienced IT Manager to lead our technology operations and ensure the reliability, security, and efficiency of our IT systems. The ideal candidate will have strong leadership abilities, hands-on technical expertise, and a passion for innovation.Key Responsibilities:Lead, mentor, and manage the IT team to deliver consistent, high-quality support and solutions.Oversee and administer Microsoft 365, Intune, Azure AD, and related cloud services.Manage Zoho integrations across departments and ensure seamless system workflows.Maintain and optimize IT infrastructure, including servers, networks, VPNs, firewalls, and endpoints.Implement and monitor cybersecurity protocols, including antivirus, data encryption, MFA, and compliance standards.Ensure reliable data backup and disaster recovery strategies.Oversee IT asset management, procurement, and vendor relationships.Support business applications, cloud migration projects, and system upgrades.Develop IT policies, documentation, and standard operating procedures.Collaborate with department heads to align technology with business goals.Required Skills &amp; Qualifications:Proven experience (3+ years) in an IT leadership or management role.Strong expertise in:Microsoft 365 Administration &amp; Intune MDMAzure AD / Active DirectoryZoho Suite &amp; API IntegrationsWindows Server &amp; Network ManagementCloud Platforms (Azure, AWS, or Google Cloud)Cybersecurity Tools &amp; Risk ManagementFirewalls (Fortinet, Sophos, Cisco, etc.) and Endpoint SecurityKnowledge of PowerShell scripting, automation, and system monitoring tools.Excellent troubleshooting, communication, and project management skills.Ability to lead IT initiatives and drive digital transformation.Why Join PFOC?At PFOC, we&rsquo;re committed to empowering our teams with the latest technology, continuous learning, and a supportive environment. You&rsquo;ll play a key role in shaping our IT strategy and driving innovation across the organizationJob Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

IT Manager

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