it operations manager

Alibaba Cloud

<div>
 
 
 Job Description:
 
 
 
 1. Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation of IDC, and continuously optimize and improve to support the business operations of the department;
 
 
 2. Responsible for responding to and handling Ali IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults;
 
 
 3. Responsible for establishing efficient cooperative relations with local government departments and completing the compliance operation requirements assigned by government departments;
 
 
 4. Undertake on-site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams;
 
 
 5. Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance ecological team management and assessment of the IDC on-site operation and maintenance team;
 
 
 
 
 
 
 Job Requirements:
 
 
 
 1. Bachelor&rsquo;s degree in Electrical or Mechanical Engineering.
 
 
 2. 5+ total relevant years of experience with 3+ years of experience in global, large-scale data center operations (10+MW) as a team leader, managing a team of more than 15 people.
 
 
 3. Deep knowledge of data center IT operations.
 
 
 4. Functional knowledge of cloud technologies and architectures, along with IT service delivery principles and best practices.
 
 
 5. Highly driven, self-managed individual with extensive experience in problem analysis and critical thinking.
 
 
 6. Knowledge of data center construction procedures.
 
 
 7. Ability to travel domestically and internationally as needed (25% to 50%+ at times).
 
 
 8. Proficiency with Excel and PowerPoint required.
 
 
 9. Bilingual proficiency in Mandarin Chinese is a must, as the role requires coordination with the headquarters in China.
 
</div>

IT Operations Manager, Data Center

IT Manager (Omani)

THIKRA PHONE LLC

A leading software solutions company in Dammam, Saudi Arabia is seeking a qualified and experienced IT Company Manager to oversee operations, drive business growth, and lead a dynamic team in delivering high-quality software solutions.Position Title: IT Company Manager (Software Sales &amp; Operations) Location: Dammam, Saudi Arabia Employment Type: Full-timeKey Responsibilities:<ul><li>Oversee daily company operations and ensure smooth business performance.</li><li>Develop and execute strategic and marketing plans to achieve company goals.</li><li>Lead and motivate sales, technical, and support teams to meet targets.</li><li>Build and maintain strong relationships with clients and business partners.</li><li>Monitor KPIs and prepare management performance reports.</li><li>Ensure quality and efficiency across all software and IT service operations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Administration, or a related field (MBA preferred).</li><li>Minimum 7 years of experience in IT management, software sales, or ERP solutions, with at least 3 years in a leadership role.</li><li>Strong understanding of ERP systems, SaaS business models, CRM, and cloud technologies.</li><li>Proven experience in managing teams, budgets, and business operations.</li><li>Excellent strategic planning, negotiation, and problem-solving skills.</li><li>Strong communication and leadership abilities with a results-driven mindset.</li><li>Proficiency in English is required; Arabic is an added advantage.</li><li>Preferably familiar with the Saudi IT market and local business environment.</li><li>Develop and implement strategic plans to expand market share and increase revenue.</li><li>Oversee software sales activities, project management, and client support operations.</li><li>Lead and guide sales, development, and support teams toward achieving performance goals.</li><li>Identify new business opportunities, partnerships, and technology trends.</li><li>Ensure timely and high-quality delivery of software and IT solutions.</li><li>Prepare performance and financial reports for executive management.</li><li>Represent the company in client meetings, exhibitions, and industry events.</li></ul>Job Type: Full-time

IT Company Manager (Software Sales & Operations)

VaporVM

<div>
 
 
 Job Title: Service Delivery Manager &ndash; Shared Services
 
 
 
 
 Location: Lahore
 
 
 
 
 Job Type: Full-Time
 
 
 
 
 Experience: 10+ Years
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are looking for an experienced
 
 Service Delivery Manager &ndash; Shared Services
 
 to lead the end-to-end delivery of IT services across multiple clients within a shared services model. This leadership role involves managing a team of technical professionals spanning Helpdesk, Network, Cloud, Systems, and IT Security disciplines. The ideal candidate is a strategic leader with strong client engagement capabilities, an ITIL-driven mindset, and a deep understanding of enterprise IT ecosystems.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own and drive
 
 IT service delivery
 
 ensuring operational excellence and compliance with SLAs and KPIs.
 </li>
 <li>
 Manage and coordinate
 
 shared and dedicated IT teams
 
 , including:
 </li>
 <li>
 Helpdesk Support
 </li>
 <li>
 Network and Cloud (Azure) Engineers
 </li>
 <li>
 Systems Engineers
 </li>
 <li>
 IT Security Engineers
 </li>
 <li>
 Implement and maintain
 
 ITIL-aligned processes
 
 :
 </li>
 <li>
 Incident Management
 </li>
 <li>
 Change Management
 </li>
 <li>
 Problem Management
 </li>
 <li>
 Knowledge Management
 </li>
 <li>
 Maintain
 
 team rosters, shift schedules
 
 , and ensure timely escalations and resource availability.
 </li>
 <li>
 Lead
 
 recruitment, onboarding, training, and succession planning
 
 for shared resources.
 </li>
 <li>
 Develop and enforce
 
 Standard Operating Procedures (SOPs)
 
 for service consistency and risk mitigation.
 </li>
 <li>
 Act as the
 
 Single Point of Contact (SPOC)
 
 for clients, conducting service reviews and presenting reports on KPIs, SLAs, and dashboards.
 </li>
 <li>
 Collaborate with internal departments including
 
 HR, Finance, and Presales
 
 to drive delivery efficiency and cost-effectiveness.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Experience
 
 : Minimum 7 years in IT Service Delivery or Operations Management, with 3+ years in a shared services or managed services environment.
 </li>
 <li>
 
 Technical Expertise
 
 : Proficient in IT infrastructure, Microsoft Azure, Helpdesk operations, and cybersecurity principles.
 </li>
 <li>
 
 Frameworks
 
 : Practical experience with
 
 ITIL best practices
 
 .
 </li>
 <li>
 
 Leadership
 
 : Proven success in managing cross-functional and remote teams.
 </li>
 <li>
 
 Communication
 
 : Exceptional client relationship, stakeholder management, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 
 Mandatory
 
 : ITIL v3 or v4 Certification
 </li>
 <li>
 
 Preferred
 
 : PMP, PRINCE2, or equivalent project management certification
 </li>
 </ul>
 
 
</div>

Service Delivery Manager

Cityland Mall

Job Summary: We are seeking an experienced Software &amp; IT Manager with strong technical expertise in C++, Java, and Python, as well as a solid background in IT operations and infrastructure management. The ideal candidate will lead the software development team, manage IT systems, ensure technology alignment with business goals, and oversee project delivery with high quality and efficiency.Key Responsibilities:Software Development Management:<ul><li>Lead, mentor, and manage a team of software developers working in C++, Java, and Python.</li><li>Oversee the full software development lifecycle (SDLC), ensuring timely and quality delivery.</li><li>Conduct code reviews, provide technical guidance, and resolve complex programming challenges.</li><li>Collaborate with Product, QA, and Operations teams to define requirements and project timelines.</li><li>Implement best practices in coding, testing, and documentation.</li></ul>IT Management:<ul><li>Manage IT infrastructure, including networks, servers, databases, and cloud services.</li><li>Ensure IT systems are secure, reliable, and aligned with organizational needs.</li><li>Plan and implement IT projects, upgrades, and maintenance schedules.</li><li>Develop IT policies, procedures, and disaster recovery plans.</li><li>Monitor IT budgets, resources, and vendor relationships.</li><li>Lead IT support teams to ensure timely resolution of technical issues.</li></ul>Leadership &amp; Strategy:<ul><li>Align technology initiatives with business objectives and long-term strategy.</li><li>Stay updated with emerging technologies and recommend innovations.</li><li>Participate in hiring, training, and performance evaluations of IT and development teams.</li><li>Ensure compliance with IT security standards and regulatory requirements.</li></ul>Required Skills &amp; Qualifications:<ul><li>Strong programming skills in C++, Java, and Python.</li><li>Proven experience in software development leadership and IT management.</li><li>Solid understanding of software architecture, development methodologies, and IT infrastructure.</li><li>Experience with Agile/Scrum, project management, and team leadership.</li><li>Excellent problem-solving, decision-making, and communication skills.</li><li>Ability to manage multiple teams, projects, and priorities simultaneously.</li></ul>Preferred Qualifications:<ul><li>Experience with cloud platforms (AWS, Azure), DevOps practices, and CI/CD pipelines.</li><li>Knowledge of cybersecurity, network administration, and IT compliance standards.</li><li>Familiarity with enterprise resource planning (ERP) or IT service management systems.</li></ul>Education:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or related field.</li></ul>Job Type: Full-timeExperience:<ul><li>IT Manager: 3 years (Required)</li></ul>

Software Development Manager

Avari Hotel

We are looking for an experienced IT Support Manager to lead and strengthen our IT infrastructure, ensuring high availability, security, and performance across the organization. The ideal candidate will come from the IT or FinTech sector and have strong expertise in firewalls, networking, system security, and Active Directory, along with proven experience managing IT operations for mid-to-large teams.Key ResponsibilitiesLead daily IT support operations and ensure minimal downtime.Manage and secure network devices, firewalls, and routers for optimal performance.Oversee system security, access controls, and periodic security audits.Administer Active Directory, user management, and group policies.Handle installation, configuration, and troubleshooting of systems and software.Ensure reliable data backup, disaster recovery, and endpoint protection.Collaborate with internal teams to resolve IT issues efficiently.Evaluate and implement new technologies for performance and scalability.Maintain IT asset records, procedures, and documentation.Mentor and guide the IT team to meet departmental goals.RequirementsBachelor&rsquo;s degree in Computer Science, IT, or related field.6&ndash;10 years of IT support and system administration experience, including leadership roles.Strong knowledge of firewalls, networking, and system security protocols.Proficiency in Active Directory, Windows Server, and Microsoft 365.Excellent troubleshooting, communication, and leadership skills.Certifications such as CCNA, CompTIA Security+, or MCSA are preferred.What We OfferCompetitive salary and benefits.Fast-paced and collaborative FinTech environment.Professional growth and learning opportunities.Job Type: Full-timeWork Location: In person

IT Support Manager

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10000 it operations manager jobs NEAR_ME

IT Operations Manager, Data Center

IT Operations Manager, Data Center

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Software Development Manager

IT Support Manager