it operations manager

Future Group Language Solutions

<div>
 <strong>
  Job Title:
 </strong>
 IT Manager
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Cairo, Egypt
 <br/>
 <br/>
 <strong>
  Industry:
 </strong>
 Food &amp; Beverage / Restaurant Chain
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking an experienced and results-driven IT Manager to oversee and manage the company's IT infrastructure, systems, and technology operations across multiple restaurant locations. The ideal candidate will be responsible for ensuring the reliability, security, and efficiency of all IT systems, supporting business operations, driving technology improvements, and leading IT projects that enhance organizational performance and customer experience.
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 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Manage and oversee all IT operations across restaurant branches, head office, warehouses, and production facilities.
  </li>
  <li>
   Ensure the availability, performance, and security of network infrastructure, servers, cloud services, and business applications.
  </li>
  <li>
   Support and maintain POS systems, ERP systems, inventory management platforms, and other operational software.
  </li>
  <li>
   Develop and implement IT policies, procedures, and best practices to ensure operational efficiency and data security.
  </li>
  <li>
   Lead IT support activities, ensuring timely resolution of technical issues and minimal business disruption.
  </li>
  <li>
   Manage IT vendors, service providers, software licenses, and technology contracts.
  </li>
  <li>
   Plan, execute, and monitor IT projects including system upgrades, new branch openings, infrastructure expansion, and digital transformation initiatives.
  </li>
  <li>
   Monitor cybersecurity risks and implement appropriate security controls, backup solutions, and disaster recovery plans.
  </li>
  <li>
   Ensure compliance with company policies, data protection requirements, and industry standards.
  </li>
  <li>
   Manage IT budgets, technology investments, and cost optimization initiatives.
  </li>
  <li>
   Conduct regular system audits, performance assessments, and risk evaluations.
  </li>
  <li>
   Train and support employees on IT systems, applications, and security awareness.
  </li>
  <li>
   Collaborate with Operations, Finance, HR, Supply Chain, and other departments to align technology solutions with business needs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
  </li>
  <li>
   5&ndash;8+ years of IT experience, preferably within the Food &amp; Beverage, Hospitality, Retail, or Multi-Branch Operations sectors.
  </li>
  <li>
   Previous experience managing IT teams and multi-site technology environments is required.
  </li>
  <li>
   Strong knowledge of:
  </li>
  <ul>
   <li>
    Network infrastructure (LAN, WAN, Wi-Fi, VPN)
   </li>
   <li>
    Microsoft Windows Server and Active Directory
   </li>
   <li>
    Cloud platforms (Microsoft 365, Azure, AWS, or similar)
   </li>
   <li>
    POS systems and restaurant management solutions
   </li>
   <li>
    ERP and business applications
   </li>
   <li>
    Cybersecurity and data protection practices
   </li>
   <li>
    Backup and disaster recovery solutions
   </li>
   <li>
    IT service management and helpdesk operations
    <br/>
   </li>
  </ul>
  <li>
   Experience managing IT vendors, contracts, and service-level agreements (SLAs).
  </li>
  <li>
   Strong troubleshooting, analytical, and problem-solving skills.
  </li>
  <li>
   Ability to manage multiple projects and priorities in a fast-paced environment.
  </li>
  <li>
   Excellent communication, leadership, and stakeholder management skills.
  </li>
  <li>
   Relevant certifications such as ITIL, Microsoft, Cisco, CompTIA, PMP, or cybersecurity certifications are an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 Key Competencies
 <br/>
 <br/>
 <ul>
  <li>
   IT Infrastructure Management
  </li>
  <li>
   Cybersecurity &amp; Risk Management
  </li>
  <li>
   Leadership &amp; Team Management
  </li>
  <li>
   Project Management
  </li>
  <li>
   Business Systems Support
  </li>
  <li>
   Vendor &amp; Contract Management
  </li>
  <li>
   Budget Planning &amp; Cost Control
  </li>
  <li>
   Strategic Thinking
  </li>
  <li>
   Problem Solving &amp; Decision Making
  </li>
  <li>
   Service Delivery Management
  </li>
  <li>
   Communication &amp; Stakeholder Management
  </li>
  <li>
   Change Management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Industry Experience
  <br/>
  <br/>
 </strong>
 Restaurant Chains, Quick Service Restaurants (QSR), Caf&eacute;s, Hospitality, Food Manufacturing, Retail Chains, Distribution Networks, or Multi-Branch Business Operations.
</div>


IT Manager

abiteccorporation

<p><strong>Job Overview</strong><br /><br />ABIT CORP is a leading provider of comprehensive IT solutions, specialising in website design, graphic design, software development, and digital marketing services. We deliver customer-centric, results-oriented, and cost-effective solutions to SMEs and large enterprises. As a professional and trusted organisation, we believe in the power of collaboration and synergy to achieve outstanding results for our clients.<br /><br />We are seeking a highly organised and experienced <strong>Operations Manager</strong> to join our team in <strong>Washington, D.C., United States</strong>. This is a <strong>Full-Time</strong> position where you will be responsible for streamlining our operational processes, enhancing productivity, and driving the efficiency of our service delivery. The successful candidate will play a pivotal role in managing our resources and ensuring the successful execution of projects, contributing directly to the company's growth and success.<br /><br /><strong>Salary:</strong> USD $250 - $1,000 per day, commensurate with experience.<br /><br /><strong>Responsibilities</strong><br /><br />• Develop and implement strategic operational plans to improve efficiency, quality, and profitability across the organisation.<br />• Oversee the daily operations of project delivery teams, including software development, web design, and digital marketing.<br />• Manage resource allocation, project pipelines, and team workloads to ensure the timely and successful delivery of client projects.<br />• Monitor and analyse key performance indicators (KPIs), preparing and presenting performance reports to senior management.<br />• Proactively identify operational bottlenecks and implement effective solutions to improve workflows.<br />• Foster a culture of continuous improvement, introducing best practices for project management and service delivery.<br />• Collaborate closely with other departments, including sales and finance, to ensure seamless business processes and client satisfaction.<br />• Manage relationships with third-party vendors and partners to ensure they meet our quality and service standards.<br /><br /><strong>Qualifications</strong><br /><br />• Proven experience as an Operations Manager or in a similar leadership role, preferably within an IT services, software, or digital agency environment.<br />• Strong understanding of project management principles and methodologies.<br />• Excellent leadership, communication, and interpersonal skills, with the ability to manage and motivate diverse teams.<br />• Demonstrable experience in data analysis and performance metrics management.<br />• A solid commercial awareness with experience in budget management and financial forecasting.<br />• A comprehensive understanding of the services offered, including web development, SEO, and digital marketing.<br />• A Bachelor's degree in Business Administration, Operations Management, or a related field is highly desirable.<br />• Exceptional problem-solving and decision-making abilities.<br /><br /><strong>Benefits</strong><br /><br />• A competitive salary and benefits package.<br />• Significant opportunities for professional development and career progression within a growing company.<br />• The chance to work in a dynamic, innovative, and collaborative team environment.<br />• A key role in shaping the operational success of a leading IT services provider.</p>

Operations Manager

Welcome Break

<div><p><b>IT Infrastructure &amp; Security Manager
</b></p><p><b>Welcome Break Support Centre, Newport Pagnell, Milton Keynes, Buckinghamshire, MK16 9EZ</b></p><p><b>
Pay up to &pound;75,000 plus fantastic benefits, bonus scheme &amp; discounts</b></p><p>
This role operates on a <b>hybrid</b> basis, with three days spent in the office and two days working from home. You will need to live within a commutable distance of Newport Pagnell.</p><p>
Welcome Break operates across 61 service areas, partnering with world-class brands including Starbucks, KFC, Burger King, Subway, Chopstix, Taco Bell and Waitrose. Alongside our restaurants and retail offer, we also run 31 hotels, manage our own forecourts and continue to play a leading role in the UK&rsquo;s EV revolution.</p><p><b>
Technology at the heart of our growth</b></p><p>
We&rsquo;re investing in world-class technologies and have an exciting roadmap ahead. From networks, applications and data to infrastructure and cyber security, technology plays a key role in supporting our continued growth, driving innovation and creating better experiences for the 85 million people who visit our sites every year.</p><p>
That&rsquo;s where this role comes in. As our <b>IT Infrastructure &amp; Security Manager</b>, you&rsquo;ll help shape, manage and strengthen our IT infrastructure and cyber security capability as we continue this exciting journey.</p><p><b>
What your role will look like?
</b></p><p>The <b>IT Infrastructure &amp; Security Manager</b> is responsible for the IT Infrastructure and Security functions, overseeing delivery of high-quality, stable, infrastructure with a secure-first approach.</p><p>
The role will lead an internal team of engineers, providing both BAU support and project activities, and own key and business critical service providers.</p><p><b>
Responsibilities for an </b><b>IT Infrastructure &amp; Security Manager:
</b></p><ul><li>Lead, coach, and develop a small team of IT Infrastructure engineers.</li><li>
Ensure all infrastructure projects are delivered to agreed timescales.</li><li>
Develop, deliver and support best-of-class IT infrastructure and security technologies across the business.</li><li>
Act a senior point of IT escalation, partnering and communicating with senior business stakeholders and translating technical issues into non-technical terms.</li><li>
Own the IT Infrastructure and enterprise architecture including LAN, WAN, WLAN, cloud, domain services, servers, hosting, security solutions and End User Computing.</li><li>
Monitor and manage end-to-end lifecycles of IT Infrastructure including continuous improvement and support with IT Infrastructure implementation projects.</li><li>
Own event management and observability across the infrastructure, driving improvements and a proactive approach to service availability.</li><li>
Govern change and release management for infrastructure, ensuring risk is assessed and controlled.</li><li>
Ensure all risks and vulnerabilities are managed, and ensure technology operates within established control frameworks and regulatory compliance (NIST, ISO, PCI-DSS, GDPR).</li><li>
Drive a &lsquo;security-by-design&rsquo; approach, ensuring cyber security is at the forefront of everything we do.</li><li>
Represent IT Infrastructure and cyber security in the IT Technical Design Authority, actively participating in the forum and review/feedback activities.</li><li>
Support with business continuity, including testing DR/BCP plans, validating recovery, and evidenced failover and restore testing where applicable.</li><li>
Own and manage key third-party and managed service providers, ensuring operational, financial and contractual performance.</li><li>
Work alongside the IT Service Delivery Manager to identify and drive initiates for service improvement in relation to IT Infrastructure</li><li>
Ownership of the Infrastructure Opex budget with support from Head of IT Operations.</li><li>
Collaborate closely with Group IT, aligning IT Operations strategies, projects and initiatives with Group strategies, projects and initiatives.</li></ul><p><b>
What qualifications, knowledge and experience is required for an </b><b>IT Infrastructure &amp; Security Manager?</b></p><ul><li>
5+ years in infrastructure and/or network management.</li><li>
Proven experience managing enterprise IT solutions.</li><li>
Expertise in technologies including WAN/LAN/WLAN, Cloud, Identity and Access Management, Servers, hosting/virtualization, and End User Computing including build, deployment and endpoint management.</li><li>
Proven experience working to ITIL best practices.</li><li>
Proven experience in people leadership, performance and development management.</li><li>
Experience and expertise in managing complex IT Infrastructure and enterprise architecture, ideally within a multi-site retail, Hospitality, or FMCG environment.</li><li>
Broad expertise in cybersecurity technologies covering traditional, modern and emerging including NGFW, WAF, ZTNA, CASB, SIEM, EDR and XDR.</li><li>
Strong understanding of Cybersecurity principles, known control frameworks, and regulatory compliance. Experience in NIST, ISO27001 or CE+ certifications is desirable.</li><li>
Experienced in managing third-party suppliers, partners, and business-critical managed service providers, including contract and performance management.</li><li>
Experience in managing large operational budgets.</li><li>
Strong communication, presentation, business-partnering, and influence skills, with the ability to translate the complex to the simple at all levels.</li></ul><p><b>
Core competencies for an </b><b>IT Infrastructure &amp; Security Manager?</b></p><ul><li><b>
Leadership and influence:</b> Confidently sets the agenda, energises others, makes tough decisions and challenges the norm when needed.</li><li><b>
Delivery and improvement:</b> Takes a proactive, &ldquo;can do&rdquo; approach to getting things done, driving innovation, service improvements and high standards through technology.</li><li><b>
People and values:</b> Leads with integrity, confidentiality and passion, supporting team development while living our values: We Care, We Deliver and We are a Team.</li><li><b>
Communication and resilience:</b> Communicates clearly, works collaboratively and remains resilient when managing challenging situations, systems and projects.</li></ul><p><b>
What you&rsquo;ll get as an </b><b>IT Infrastructure &amp; Security Manager at Welcome Break?</b></p><ul><li>
Annual bonus scheme + on-site meal allowance when travelling</li><li>
Competitive salary plus bonus</li><li>
Hybrid and flexible working options</li><li>
30 days&rsquo; holiday increase with service</li><li>
Contributory pension (after 3 months)
</li><li>Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)</li><li>
My Welcome Break discounts - savings at hundreds of retailers</li><li>
Structured career path and bespoke training
</li><li>Free on-site parking across the business</li><li>
Generous discounts on hotel rooms for you and family members</li><li>
Apprenticeship opportunities</li><li>
Enjoy free food in the office, from tasty breakfast rolls to selection of sandwiches, salads, and plenty of tea and coffee throughout the day!
</li></ul><p><b>Ready to become an </b><b>IT Infrastructure &amp; Security Manager</b><b>? Apply through our careers page now.</b></p><p><b>
About Welcome Break</b></p><p>
Welcome Break is one of the UK&rsquo;s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.</p></div>

IT Infrastructure & Security Manager

MUJI U.S.A. LIMITED

<p><b>Company Overview</b><br/>MUJI U.S.A. LIMITED is a subsidiary of a globally recognized brand committed to offering high-quality, minimalist products that embody simplicity, rationality, and universality. With a focus on streamlining processes and emphasizing material selection, MUJI continues to expand its presence through a diverse range of household goods, apparel, and food items across the world.</p><p><b>Summary</b></p><p>As the IT Manager, North America, you will lead and execute the organization's technology strategy across the United States and Canada, acting as a key partner to both field operations and the support office. This role supports both retail and support office operations, with responsibility across core IT functions including infrastructure, cybersecurity, retail systems, business applications, vendor management, and technology operations. You will work closely with business leaders, store teams, and external partners to ensure reliable, secure, and scalable technology solutions that support company growth and operational excellence.</p><p><b>Role and Responsibilities</b></p><p>Technology Infrastructure and Operations</p><ul><li>Lead the management of IT infrastructure across North America, including networks, servers, cloud environments, and end-user computing.</li><li>Oversee IT service desk operations and ensure timely resolution of technical issues.</li><li>Manage hardware lifecycle programs, including desktops, laptops, POS terminals, printers, mobile devices, and telecommunications systems.</li><li>Ensure reliable connectivity and technology performance across stores, distribution centers, and support offices.</li></ul><p><b>Retail Systems and Business Applications</b></p><ul><li>Oversee Point of Sale (POS) systems, inventory management platforms, and retail technology solutions.</li><li>Ensure effective integration and performance of e-commerce platforms and omnichannel systems.</li><li>Support ERP, HRIS, payroll, workforce management, and business reporting platforms.</li><li>Partner with business teams to identify opportunities for process improvement and system optimization.</li></ul><p><b>Cybersecurity and Compliance</b></p><ul><li>Develop and maintain cybersecurity policies, standards, and best practices.</li><li>Lead security monitoring, incident response, and risk mitigation efforts.</li><li>Ensure compliance with applicable data privacy and security regulations, including PCI-DSS, CCPA, and other relevant standards.</li><li>Manage data protection initiatives and business continuity planning.</li></ul><p><b>Vendor and Technology Partner Management</b></p><ul><li>Manage relationships with technology vendors, telecommunications providers, software providers, and managed service partners.</li><li>Lead contract negotiations, renewals, and service level agreement (SLA) management.</li><li>Monitor vendor performance, service quality, and cost effectiveness.</li><li>Identify opportunities for technology consolidation and cost optimization.</li></ul><p><b>Innovation and Digital Transformation</b></p><ul><li>Drive technology initiatives that enhance customer experience and operational efficiency.</li><li>Support omnichannel strategies that create seamless integration between online and in-store operations.</li><li>Evaluate and implement emerging technologies, automation solutions, and AI-driven business tools where appropriate.</li><li>Lead technology projects that support future business growth and innovation.</li></ul><p><b>Operational Continuity and Risk Management</b></p><ul><li>Develop and maintain disaster recovery and business continuity plans.</li><li>Ensure appropriate backup, recovery, and system resilience strategies are in place.</li><li>Lead response efforts during technology outages and critical incidents.</li><li>Monitor system performance and proactively address operational risks.</li></ul><p><b>IT Leadership and Collaboration</b></p><ul><li>Lead, develop, and mentor the North America IT team.</li><li>Manage IT budgets, forecasts, and capital expenditures.</li><li>Support organizational growth initiatives, including new store openings, relocations, and expansions.</li><li>Provide regular updates to executive leadership regarding technology performance, risks, projects, and strategic initiatives.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field preferred.</li><li>7-10 years of progressive IT leadership experience, preferably within retail, multi-location, or consumer-facing environments.</li><li>Strong background in infrastructure management, cybersecurity, retail systems, and business applications.</li><li>Experience managing third-party vendors, service providers, and technology contracts.</li><li>Demonstrated success leading technology projects and digital transformation initiatives.</li><li>Strong analytical, problem-solving, and project management skills.</li><li>Excellent communication and leadership abilities with the capability to influence stakeholders at all levels.</li></ul><p><b>Additional Information</b></p><ul><li>Travel as needed across the United States and Canada.</li><li>Flexibility to support business needs outside of standard business hours when required.</li><li>This job description is not exhaustive and may evolve based on business needs.</li></ul><p>Pay: $75,000.00 - $105,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

HASKONING

<div><h2 class="jobSectionHeader"><b>What you will do as Manager IT Operations &amp; Service Management</b></h2><p>
You will lead the unified IT Operations &amp; Service Management unit within Enterprise IT &amp; Services. The role is accountable for reliable, secure and business-aligned core IT service delivery across Haskoning, combining operational oversight of outsourced services with strong ITIL-based service management, project delivery and continuous improvement. You act as the tactical lead for TCS-delivered IT operations and ensure clear end-to-end accountability across Service Desk, end-user services, infrastructure, cloud, network and software development support foundations.</p>
<ul>
<li>Lead the IT Operations &amp; Service Management unit and provide direction to IT service owners/leads, IT business partners, IT project managers, resident engineers and software development support specialists.</li>
<li>Own and mature the ITIL service management practices for core IT services, including incident, service request, problem, change, knowledge, asset, configuration, service catalogue, capacity &amp; performance and service continuity management.</li>
<li>Oversee outsourced operational delivery, primarily with TCS, through tactical service governance, performance reviews, escalation management, service improvement plans and clear interfaces with operational service leads.</li>
<li>Ensure stable end-to-end delivery of core IT services, including Service Desk, desktop engineering/end-user computing, infrastructure, cloud, network operations and development tooling foundations.</li>
<li>Manage IT project delivery capacity within the unit and ensure operational changes, lifecycle projects and service transitions are executed in line with architecture, security, compliance and business requirements.</li>
</ul><h2 class="jobSectionHeader"><b>Scope and mandate</b></h2><p>
The manager is expected to:</p>
<ul>
<li>operate at tactical-management level across the full core IT operations and service management scope;</li>
<li>coordinate multiple service domains and internal roles rather than only managing day-to-day technical operations;</li>
<li>act as the primary tactical counterpart for the TCS Engagement/Relationship and Service Management leads;</li>
<li>translate Enterprise IT &amp; Services strategy into operational priorities, measurable service outcomes and continuous improvement;</li>
<li>ensure consistent service governance and objective performance reporting across regions, outsourced teams and internal stakeholders.</li>
</ul><h2 class="jobSectionHeader"><b>Where you will work</b></h2><p>
At Haskoning, you will join an independent, employee-owned international consultancy that combines engineering, design, and consultancy services with software and technology. Our mission, &quot;Enhancing Society Together,&quot; drives us to create a positive impact on the world.</p>
<p>
We offer purpose-driven and challenging work in diverse international projects, leveraging our 140+ years of expertise. With over 6,800 employees in more than 25 countries, we work together to turn challenges into opportunities and make a real impact on society. We collaborate with leading clients in markets such as infrastructure, climate resilience, renewable energy, decarbonisation of industry, and sustainable mobility.</p>
<p>
As our new Manager IT Operations Service Management, you will become part of the corporate group Digital &amp; Workplace Solutions (DWS) in the Netherlands. DWS provides services to the internal organisation, enabling colleagues to serve their clients in the best possible way.</p>
<p>
DWS&rsquo;s activities are divided across three domains: Enterprise IT &amp; Services, Real Estate &amp; Facility, and Digital &amp; AI. In addition, there is a separate team for information security. The structure of DWS was recently reorganised to allow the three domains to come into their own more effectively. As a result, several new roles have been created, including that of Manager IT Operations Service Management. This role will be part of Enterprise IT &amp; Services. Within this domain, Enterprise IT &amp; Services is responsible for the internal technology services that enable Haskoning employees globally. The IT Operations &amp; Service Management unit combines core IT operations and ITIL service management responsibilities into one department to strengthen service quality, user satisfaction and accountability.</p><h2 class="jobSectionHeader"><b>
What you bring</b></h2><p>
You are a strong people and service leader who can bring structure, accountability and pace in a changing organisation. You combine hands-on understanding of IT operations with the ability to manage outsourced delivery, influence senior stakeholders and build a mature service management culture across an international environment.</p>
<p><b>
Must-have requirements</b></p>
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, Engineering, Business Information Management or a closely related field.</li>
<li>Minimum 10 years of relevant experience in IT operations, IT service management and/or infrastructure services, including at least 4&ndash;5 years in a managerial or senior leadership role within an enterprise, multi-domain IT environment.</li>
<li>Mandatory certification: ITIL 4 Foundation, with strong preference for ITIL 4 Managing Professional or equivalent, demonstrating proven ability to design, implement and continuously improve IT service management practices.</li>
<li>Proven experience leading or coordinating outsourced IT services in an international environment, including vendor governance, SLA/KPI management, escalations and service improvement planning.</li>
<li>Strong working knowledge of ITIL 4 practices, with demonstrable experience implementing or maturing incident, problem, change, service request, asset/configuration, service catalogue, capacity/performance and service continuity management.</li>
<li>Demonstrated leadership in organisational change, transformation or restructuring of IT operations and service management, including implementation of governance models, performance frameworks and continuous improvement structures.</li>
<li>Strong understanding of core IT service domains: Service Desk, end-user computing/desktop engineering, infrastructure, cloud platforms and network operations.</li>
<li>Excellent stakeholder management and communication skills in English, with the ability to operate effectively with business stakeholders, architects, security, suppliers and senior leadership.</li>
</ul>
<p><b>Nice-to-have</b></p>
<ul>
<li>Experience with Microsoft 365, Azure/cloud operations, endpoint and device management, and network services.</li>
<li>Experience in a professional services, engineering, consultancy or similarly project-driven international organisation.</li>
</ul><h2 class="jobSectionHeader"><b>What you can expect from us</b></h2><p>
At Haskoning, we believe that the well-being of our employees is essential to our shared success. We offer a comprehensive benefits package designed to support both your professional development and personal well-being.</p>
<ul>
<li><b>A solid foundation: </b>A competitive indicative base salary of &euro;6,471 &ndash; &euro;9,243 gross per month, based on full-time employment, with annual increases.</li>
<li><b>An attractive compensation package: </b>Including a strong pension scheme with an 18.3% employer contribution, a 2.15% personal budget and annual profit sharing. You will also have the opportunity to purchase company shares and share in our success.</li>
<li><b>Work-life balance: </b>28 vacation days based on full-time employment, with the option to purchase an additional 16.5 days per year and to exchange three public holidays for days that are personally meaningful to you. We work in a hybrid model with flexible hours, work-from-home allowance and a fully equipped home workspace.</li>
<li><b>Development opportunities: </b>A wide range of training and development programmes, including tailored learning paths, learning weeks and various knowledge-sharing groups.</li>
<li><b>Travel allowance: </b>A conveniently located workplace at one of our offices, with travel expense reimbursement and an NS Business Card. If you walk or bike to work, you receive a higher travel allowance, encouraging sustainable commuting.</li>
<li><b>Informal and inclusive culture: </b>A welcoming and open environment with voluntary social and sports activities, and employee networks such as Pride and Young Haskoning.</li>
</ul>
<p>Read more about our employee benefits: https://www.haskoning.com/en/careers/employee-benefits-in-the-netherlands</p><h2 class="jobSectionHeader"><b>
Are you our new colleague?</b></h2><p>
Then we would like to meet you. Click on the apply button and upload your resume and motivation letter. After receiving your application, we will contact you as soon as possible.</p>
<p>
The application process consists of 2 interviews and, where relevant, an assessment. Are we all enthusiastic after this? Then you will receive an offer from us, and we will be happy to welcome you on board!</p>
<p>
Do you have any questions about the role or the process? You can always contact Ruben Hopmans<i> </i>at +31 6 535 982 38 or Esther Tieleman, Recruiter, at +31 6 573 630 75.</p>
<p><i>
We are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered. Regardless of your experience, background, age, gender, or other personal characteristics&mdash;you are welcome here. Read more about our ED&amp;I initiatives on our </i><i>dedicated webpage</i><i>.</i></p>
<p><b>
Due to privacy law, please submit your application via the apply button and not via email.</b></p>
<div><b>
Unrequested acquisition for this vacancy by agencies is not appreciated and offered candidates will not be taken into consideration.</b></div></div>

Manager IT Operations & Service Management

Jadeer

<div><p><b>Job Title:</b> IT Manager<br>
<b>Location:</b> Cairo, Egypt<br>
<b>Industry:</b> Food &amp; Beverage / Restaurant Chain</p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
We are seeking an experienced and results-driven IT Manager to oversee and manage the company's IT infrastructure, systems, and technology operations across multiple restaurant locations. The ideal candidate will be responsible for ensuring the reliability, security, and efficiency of all IT systems, supporting business operations, driving technology improvements, and leading IT projects that enhance organizational performance and customer experience.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><p>
Manage and oversee all IT operations across restaurant branches, head office, warehouses, and production facilities.</p></li><li><p>
Ensure the availability, performance, and security of network infrastructure, servers, cloud services, and business applications.</p></li><li><p>
Support and maintain POS systems, ERP systems, inventory management platforms, and other operational software.</p></li><li><p>
Develop and implement IT policies, procedures, and best practices to ensure operational efficiency and data security.</p></li><li><p>
Lead IT support activities, ensuring timely resolution of technical issues and minimal business disruption.</p></li><li><p>
Manage IT vendors, service providers, software licenses, and technology contracts.</p></li><li><p>
Plan, execute, and monitor IT projects including system upgrades, new branch openings, infrastructure expansion, and digital transformation initiatives.</p></li><li><p>
Monitor cybersecurity risks and implement appropriate security controls, backup solutions, and disaster recovery plans.</p></li><li><p>
Ensure compliance with company policies, data protection requirements, and industry standards.</p></li><li><p>
Manage IT budgets, technology investments, and cost optimization initiatives.</p></li><li><p>
Conduct regular system audits, performance assessments, and risk evaluations.</p></li><li><p>
Train and support employees on IT systems, applications, and security awareness.</p></li><li><p>
Collaborate with Operations, Finance, HR, Supply Chain, and other departments to align technology solutions with business needs.</p></li></ul><h2 class="jobSectionHeader"><b>
Qualifications &amp; Requirements</b></h2><ul><li><p>
Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.</p></li><li><p>
5&ndash;8+ years of IT experience, preferably within the Food &amp; Beverage, Hospitality, Retail, or Multi-Branch Operations sectors.</p></li><li><p>
Previous experience managing IT teams and multi-site technology environments is required.</p></li><li><p>
Strong knowledge of:</p><ul><li><p>
Network infrastructure (LAN, WAN, Wi-Fi, VPN)</p></li><li><p>
Microsoft Windows Server and Active Directory</p></li><li><p>
Cloud platforms (Microsoft 365, Azure, AWS, or similar)</p></li><li><p>
POS systems and restaurant management solutions</p></li><li><p>
ERP and business applications</p></li><li><p>
Cybersecurity and data protection practices</p></li><li><p>
Backup and disaster recovery solutions</p></li><li><p>
IT service management and helpdesk operations</p></li></ul></li><li><p>
Experience managing IT vendors, contracts, and service-level agreements (SLAs).</p></li><li><p>
Strong troubleshooting, analytical, and problem-solving skills.</p></li><li><p>
Ability to manage multiple projects and priorities in a fast-paced environment.</p></li><li><p>
Excellent communication, leadership, and stakeholder management skills.</p></li><li><p>
Relevant certifications such as ITIL, Microsoft, Cisco, CompTIA, PMP, or cybersecurity certifications are an advantage.</p></li></ul><h2 class="jobSectionHeader"><b>
Key Competencies</b></h2><ul><li><p>
IT Infrastructure Management</p></li><li><p>
Cybersecurity &amp; Risk Management</p></li><li><p>
Leadership &amp; Team Management</p></li><li><p>
Project Management</p></li><li><p>
Business Systems Support</p></li><li><p>
Vendor &amp; Contract Management</p></li><li><p>
Budget Planning &amp; Cost Control</p></li><li><p>
Strategic Thinking</p></li><li><p>
Problem Solving &amp; Decision Making</p></li><li><p>
Service Delivery Management</p></li><li><p>
Communication &amp; Stakeholder Management</p></li><li><p>
Change Management</p></li></ul><h2 class="jobSectionHeader"><b>
Preferred Industry Experience</b></h2><p>
Restaurant Chains, Quick Service Restaurants (QSR), Caf&eacute;s, Hospitality, Food Manufacturing, Retail Chains, Distribution Networks, or Multi-Branch Business Operations.</p></div>

IT Manager - Food & Beverage

Future Energy Services GmbH

<div><h1 class="jobSectionHeader"><b>IT Support Manager</b></h1><p>
Berlin &middot; Part-time &middot; Office-first</p><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
Why Now</b></h2><p>
European energy costs run 2&times; those in the US and China. Electricity demand is on track to double by 2050. Volatility and complexity aren't temporary &mdash; they are structural.</p><div></div><p><br>
trawa is building the solution: the first integrated B2B energy platform that bundles procurement, energy management, and flexibility steering into one product. Supply, Manage, Flex &mdash; together they unlock up to 30% in recurring electricity cost savings, while shifting companies onto renewable energy.</p><div></div><p><br>
We are the fastest-growing B2B energy platform in Europe &mdash; active in Germany and Austria today, expanding to a third market in 2027. The window is open, and we intend to own it.</p><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
About trawa</b></h2><p>
trawa is based in Berlin with ~100 FTE, ~30 of whom work in Product &amp; Tech. We have raised over &euro;35M to date &mdash; including a &euro;24M Series A in May 2025 &mdash; backed by Balderton, Headline, Speedinvest, AENU, Magnetic, and Tiny VC. All three founders are on board and fully committed to building the utility of the future.</p><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
Your Team</b></h2><p>
You will join the Platform team, working day-to-day alongside three software engineers. You will be trawa's first dedicated IT hire &mdash; which means genuine ownership, and genuine impact.</p><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
The Role</b></h2><p>
We are looking for a hands-on, security-minded IT professional to join as our first dedicated IT Support Manager.</p><div></div><p><b><br>
You will:</b></p><ul><li><p>
Give every trawa employee a secure, reliable, and well-configured working environment from day one</p></li><li><p>
Support trawa's security and compliance posture &mdash; executing the operational layer while Engineering leadership owns governance and risk</p></li><li><p>
Enable the company to scale confidently with robust access controls, device management, and audit-ready evidence</p></li></ul><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
90-Day Goals</b></h2><h3 class="jobSectionHeader"><b>
Weeks 1&ndash;6 &mdash; Onboarding</b></h3><ul><li><p>
Well embedded in the team, with strong working relationships across Engineering, Operations, and People</p></li><li><p>
Confidently operating the core IT toolset day to day: MDM platform, Vanta, and endpoint security tooling</p></li><li><p>
Initial review of trawa's ISO 27001 control status complete, with a prioritised improvement plan agreed with Engineering leadership</p></li></ul><div><br>
</div><h3 class="jobSectionHeader"><b>
Month 3 &mdash; Ramp-up</b></h3><ul><li><p>
Access management running on least-privilege principles, with reviews meeting all ISO 27001 requirements</p></li><li><p>
Employee onboarding and offboarding running end-to-end with documented, repeatable workflows &mdash; no open access or device issues</p></li><li><p>
Improvement opportunities from the initial review actively in progress, with clear ownership and timelines tracked in Vanta</p></li></ul><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Hardware &amp; Configuration</b></h3><ul><li><p>
Provision and manage employee devices (laptops, monitors, peripherals) across the full lifecycle: procurement, setup, tracking, and offboarding</p></li><li><p>
Handle day-to-day IT support &mdash; software installs, connectivity issues, account troubleshooting</p></li><li><p>
Own the hardware asset inventory</p></li><li><p>
Set up and maintain meeting room AV and conferencing equipment</p></li></ul><div><br>
</div><h3 class="jobSectionHeader"><b>
Security &amp; Compliance (ISO 27001)</b></h3><ul><li><p>
Support maintenance of trawa's ISO 27001 certification through compliant operations and thorough documentation</p></li><li><p>
Manage relevant controls in Vanta, our compliance platform</p></li><li><p>
Maintain compliance with security policies (Acceptable Use, Password Policy, Incident Response) in collaboration with Engineering leadership</p></li><li><p>
Support external auditors during certification cycles with evidence packages and control walkthroughs</p></li><li><p>
Run phishing simulations and coordinate security-awareness training across the company</p></li><li><p>
Identify and escalate security gaps to the appropriate owner</p></li></ul><div><br>
</div><h3 class="jobSectionHeader"><b>
Identity &amp; Access Management</b></h3><ul><li><p>
Provision and de-provision access across SaaS tools during onboarding and offboarding</p></li><li><p>
Own SSO / IdP configuration and enforce least-privilege access principles</p></li><li><p>
Conduct access reviews as required</p></li></ul><div><br>
</div><h3 class="jobSectionHeader"><b>
Endpoint Security &amp; MDM</b></h3><ul><li><p>
Own and operate the MDM platform, ensuring configuration aligns with compliance requirements</p></li><li><p>
Monitor endpoint security alerts from EDR / AV tooling</p></li><li><p>
Maintain device compliance at all times</p></li></ul><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
What You Bring</b></h2><ul><li><p>
2&ndash;5 years of experience in a corporate IT, IT security, or IT operations role</p></li><li><p>
Hands-on MDM experience (any major platform)</p></li><li><p>
Solid experience with an IdP / SSO platform</p></li><li><p>
Familiarity with ISO 27001, SOC 2, or similar audit-support work</p></li><li><p>
Experience with a compliance platform such as Vanta or Drata</p></li><li><p>
Proactive, solution-oriented mindset &mdash; you close tickets and fix the root cause</p></li></ul><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
Why Join Us</b></h2><ul><li><p>
<b>Real impact</b> - Join one of Europe's fastest-growing B2B energy platforms at a pivotal moment. Your work will directly support systems that help industrial companies cut costs and go green.</p></li><li><p>
<b>Early ownership</b> - We give team members responsibility from day one. You won't be shadowing - you'll be shipping.</p></li><li><p>
<b>Mentorship that matters</b> - Regular leadership sessions, cross-functional exposure, and engineers who are genuinely invested in your growth.</p></li><li><p>
<b>Learning culture</b> - Annual learning budget, dedicated development time, and a team that takes knowledge-sharing seriously.</p></li><li><p>
<b>Inclusive by design</b> - 15+ nationalities, family-friendly policies, and a genuine commitment to building a place where everyone can do their best work.</p></li><li><p>
<b>Solid benefits</b> - A competitive package covering wellbeing, learning, and team experiences.</p></li></ul><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
Diversity &amp; Inclusion</b></h2><p>
Don't meet every single requirement? At trawa we are building a diverse, inclusive, and authentic workplace. If you are excited about this role but your background doesn't tick every box, apply anyway &mdash; you may be exactly the person we are looking for.</p></div>

IT Support Manager

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