it operations manager

IT Multiverse Solutions LLC

Job Summary: We are seeking a Senior IT Operations Manager to join our team in Muscat, Oman. This role is ideal for a technology leader who can oversee IT infrastructure, ensure system reliability, and support business operations through efficient and secure technology management.You will play a key role in maintaining IT systems, improving operational performance, and supporting digital transformation initiatives across the organization.What you'll do:<ul><li>Oversee IT operations, infrastructure, and system performance</li><li>Ensure high availability, reliability, and security of IT systems</li><li>Manage servers, networks, cloud services, and IT support functions</li><li>Implement IT policies, procedures, and best practices</li><li>Monitor system performance and resolve technical issues</li><li>Support digital transformation and technology improvement projects</li><li>Coordinate with vendors and external IT service providers</li><li>Ensure cybersecurity standards and compliance requirements are met</li></ul>Requirements:<ul><li>Experience in IT operations, infrastructure, or systems management</li><li>Strong understanding of networks, servers, and cloud environments</li><li>Knowledge of IT security and system monitoring tools</li><li>Ability to manage IT projects and technical teams</li><li>Strong problem-solving and analytical skills</li><li>Good communication and coordination abilities</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field preferred</li><li>Senior IT leadership experience is an advantage but not mandatory</li></ul>Why work with us:<ul><li>Opportunity to lead critical IT systems and infrastructure</li><li>Exposure to enterprise-level technology environments</li><li>Strong career growth and professional development opportunities</li><li>Collaborative and supportive work culture</li><li>Competitive compensation and long-term stability</li></ul>Job Type: PermanentPay: RO1,500.000 - RO3,200.000 per monthWork Location: In person

Senior IT Operations Manager

Infinite pl

<div><div><div><div>Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors. 


Infinite pl&rsquo;s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions. 


We're not just players; we're game-changers.
</div>
</div></div><h3 class="jobSectionHeader">Role Summary:</h3><div>
<div><div>The IT Security Operations Manager is responsible for leading the IT security operations function, ensuring the stability, availability, and protection of IT systems, infrastructure, and services. The role focuses on operational security controls, governance, and coordination with infrastructure and service teams.</div>
</div></div><h3 class="jobSectionHeader">Key Responsibilities:</h3><div>
<div><ul><li>Lead the IT Security Operations function and define its strategy and roadmap</li><li>Ensure protection and secure operation of IT infrastructure, systems, and services</li><li>Oversee implementation of IT security operational controls across environments</li><li>Manage IT security incidents from an operational perspective and ensure proper resolution</li><li>Ensure compliance with internal IT security policies and operational standards</li><li>Coordinate with infrastructure, cloud, and service delivery teams</li><li>Oversee access management, privileged access controls, and system hardening</li><li>Monitor IT security operational risks and ensure mitigation plans are in place</li><li>Lead and develop the IT security operations team</li></ul>
</div></div><h3 class="jobSectionHeader">Key Requirements:</h3><div>
<div><ul><li>Strong experience in IT operations and infrastructure security</li><li>Deep understanding of ITIL, access management, and system controls</li><li>Experience in managing enterprise IT environments</li><li>Strong leadership and stakeholder management skills</li><li>Ability to coordinate across IT infrastructure and service teams</li></ul>
</div></div><div><div><div>Infinite pl ️ - where innovation meets logistics, and the journey is Infinitely boundless! 
Let's disrupt logistics together and explore infinite opportunities!</div>
</div>
</div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

IT Security Operations Manager

Strategic Gears

<div>
 Strategic Gears is one of the largest local management consultancies in Saudi Arabia, and the market leader in providing multidisciplinary services for both the private and public sectors. The company offers consulting solutions in the areas of Strategy, Marketing, Operations &amp; Organizational Excellence, and Digital, to a range of clients in both the public and private sectors. The company is heavily involved in the transformation era of Saudi Arabia, driven by the Vision 2030 initiative, in engagement with various government organizations and the Vision Realization Programs as well as the private sector.
 
 
 
 Role Overview
 
 
 The IT Manager oversees day-to-day tech operations, managing internal support, vendor relationships, and product delivery. This is a hands-on leadership role bridging business needs with technical execution across a growing consulting firm.
 
 
 
 Responsibilities
 
 
 Vendor &amp; ERP Management
 
 
 
 <ul>
 <li>
 Own the relationship with the ERP implementation vendor across Finance, HRMS, Projects, and CRM modules
 </li>
 <li>
 Drive BRD development, UAT cycles, documentation, and go-live readiness
 </li>
 <li>
 Manage the ERP roadmap beyond initial implementation (Procurement, Resource Allocation, Reporting)
 
 
 
 
 
 </li>
 </ul>
 Infrastructure &amp; Operations
 
 
 
 <ul>
 <li>
 Oversee Microsoft 365 / SharePoint environment and Azure integrations
 </li>
 <li>
 Manage Slack workspace administration and integrations
 </li>
 <li>
 Ensure IT support SLAs across Riyadh, Egypt, and Qatar offices
 </li>
 <li>
 Maintain and improve internal tooling and automation
 
 
 
 
 
 </li>
 </ul>
 Product Oversight
 
 
 
 <ul>
 <li>
 Guide product priorities for internal platforms and company website
 </li>
 <li>
 Support AI and data initiatives in collaboration with the Product Lead
 </li>
 <li>
 Coordinate with the regional on-demand team for design and front-end delivery
 
 
 
 
 
 </li>
 </ul>
 Governance &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee GDPR compliance for relevant operations
 </li>
 <li>
 Manage IT budgets, licensing, and vendor contracts
 </li>
 <li>
 Establish and maintain IT policies, security practices, and access controls
 
 
 
 
 
 </li>
 </ul>
 Strategic Planning
 
 
 
 <ul>
 <li>
 Contribute to quarterly OKR planning for the tech function
 </li>
 <li>
 Report on progress, risks, and blockers to the Director of Technology
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 5+ years in IT management or similar role, preferably in a professional services / consulting environment
 </li>
 <li>
 ERPNext / Frappe experience strongly preferred; other ERP implementation experience (SAP, Oracle, Odoo) considered
 </li>
 <li>
 Working knowledge of Microsoft 365 administration (SharePoint, Azure AD, app registrations)
 </li>
 <li>
 Experience managing external vendors on time-and-material or retainer contracts
 </li>
 <li>
 Familiarity with project management tools and consulting workflows
 </li>
 <li>
 Strong English communication; Arabic is a plus
 </li>
 <li>
 Comfortable operating in a lean, fast-moving team where the manager is also a doer
 
 
 
 
 
 </li>
 </ul>
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with Frappe Insights, MariaDB, or Python-based integrations
 </li>
 <li>
 Familiarity with Notion, Slack APIs, or Microsoft Graph API
 </li>
 <li>
 Background in the Saudi / GCC consulting market
 </li>
 <li>
 ITIL, PMP, or similar certifications
 
 
 
 
 </li>
 </ul>
</div>

IT Manager

Sunano Technologies

Sunano Technologies Competitive Salary + Leadership Opportunity + Career GrowthSunano Technologies is looking for an experienced and forward-thinking IT Infrastructure Manager to lead and optimize our growing technology environment in Qatar. This is an exciting opportunity for a skilled IT professional who enjoys managing infrastructure operations, improving system performance, leading technical teams, and driving business continuity.If you are passionate about enterprise IT systems, cloud technologies, cybersecurity, and infrastructure strategy, we would love to hear from you.Job Highlights<ul><li>Competitive salary package</li><li>Full-time leadership position</li><li>Career growth and advancement opportunities</li><li>Collaborative and innovative work environment</li><li>Exposure to modern enterprise technologies</li><li>Supportive management and professional development</li><li>Stable long-term opportunity in a growing company</li></ul>Salary &amp; Benefits<ul><li>Attractive salary package</li><li>Performance-based incentives</li><li>Paid annual leave</li><li>Health and medical benefits</li><li>Career development and training opportunities</li><li>Supportive and collaborative team culture</li><li>Modern work environment</li></ul>Work Schedule<ul><li>Full-time position</li><li>Monday to Friday</li><li>Day shift</li><li>Based in Qatar</li></ul>About the RoleThe IT Infrastructure Manager will oversee the company&rsquo;s IT infrastructure operations, ensuring high availability, security, scalability, and performance across all systems and networks. You will manage infrastructure projects, lead technical teams, maintain cybersecurity standards, and support business operations through reliable IT solutions.This role is ideal for someone with strong technical expertise, leadership skills, and experience managing enterprise infrastructure environments.Key Responsibilities<ul><li>Manage and maintain enterprise IT infrastructure</li><li>Oversee servers, storage systems, virtualization, and networks</li><li>Monitor infrastructure performance, uptime, and reliability</li><li>Lead infrastructure upgrades, migrations, and implementations</li><li>Manage cloud platforms and hybrid infrastructure environments</li><li>Ensure cybersecurity best practices and compliance standards</li><li>Oversee backup, disaster recovery, and business continuity plans</li><li>Troubleshoot critical infrastructure and network issues</li><li>Manage firewalls, VPNs, switches, routers, and security systems</li><li>Coordinate with vendors, service providers, and internal teams</li><li>Develop IT policies, procedures, and documentation</li><li>Monitor IT budgets, assets, and infrastructure costs</li><li>Lead and mentor IT support and infrastructure teams</li><li>Implement system monitoring and automation tools</li><li>Support digital transformation and infrastructure improvement initiatives</li><li>Ensure data protection and system security across the organization</li></ul>Skills for This Role<ul><li>IT infrastructure management</li><li>Network administration</li><li>Cloud computing (AWS, Azure, or Google Cloud)</li><li>Cybersecurity and risk management</li><li>Windows and Linux server administration</li><li>Virtualization technologies (VMware, Hyper-V)</li><li>Firewall and network security management</li><li>Disaster recovery and backup solutions</li><li>Active Directory and Microsoft 365 administration</li><li>Infrastructure monitoring and troubleshooting</li><li>Project management and team leadership</li><li>System performance optimization</li><li>Vendor management</li><li>IT operations management</li><li>Technical documentation and reporting</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>Proven experience in IT infrastructure management or similar leadership role</li><li>Strong knowledge of enterprise networking and server infrastructure</li><li>Experience with cloud services and virtualization technologies</li><li>Understanding of cybersecurity frameworks and best practices</li><li>Excellent troubleshooting and problem-solving abilities</li><li>Strong communication and leadership skills</li><li>Ability to manage multiple projects and priorities effectively</li></ul>Preferred Qualifications<ul><li>Professional certifications such as CCNA, CCNP, ITIL, AWS, Microsoft, or VMware certifications</li><li>Experience working in enterprise or multi-site environments</li><li>Knowledge of automation and infrastructure monitoring tools</li></ul>About Sunano TechnologiesSunano Technologies is a growing technology-driven company committed to delivering innovative IT solutions and operational excellence. We focus on building reliable, secure, and scalable technology environments that support business growth and digital transformation.Our team values collaboration, innovation, continuous learning, and professional growth. We believe in empowering our employees with the tools, training, and opportunities they need to succeed.Why Work With UsAt Sunano Technologies, you will have the opportunity to work on impactful technology projects in a supportive and forward-thinking environment. We value our employees and encourage innovation, leadership, and continuous improvement.What makes us different:<ul><li>Supportive leadership team</li><li>Opportunities for career advancement</li><li>Exposure to modern technologies and infrastructure</li><li>Positive and inclusive workplace culture</li><li>Professional growth and skill development</li><li>Stable and growing organization</li></ul>Who Will Succeed in This RoleYou will thrive in this role if you enjoy solving technical challenges, leading infrastructure projects, improving system reliability, and working in a fast-paced technology environment. We are looking for someone who is proactive, organized, collaborative, and passionate about IT operations and infrastructure excellence.Apply TodayIf you are ready to take the next step in your IT leadership career, apply now and join Sunano Technologies in building secure, scalable, and high-performing technology solutions.We look forward to hearing from you.الراتب المدفوع: QAR١١٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

IT Infrastructure Manager

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Operations Manager is responsible for overseeing day-to-day IT operations and acting as a technical advisor across all customer environments. This role ensures smooth incident management, operational efficiency, and service continuity while maintaining high standards of performance and reporting. The Service Operations Manager plays a key role in managing operational teams, resolving technical issues, and ensuring adherence to ITSM best practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Supervise daily IT operations across all customer environments</li><li>Act as a technical advisor for resolving complex operational and system issues</li><li>Manage Incident, Problem, and Operations processes in line with ITIL practices</li><li>Monitor system performance, availability, and service health</li><li>Ensure timely resolution of incidents and minimize service disruptions</li><li>Lead operational teams and coordinate with support functions</li><li>Prepare and present operational reports, dashboards, and performance metrics</li><li>Drive continuous improvement initiatives in service operations</li><li>Ensure compliance with operational procedures and governance standards</li><li>Collaborate with stakeholders to enhance service quality and efficiency</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong expertise in Incident &amp; Operations Management</li><li>Solid understanding of ITSM frameworks (ITIL)</li><li>Ability to troubleshoot and resolve complex technical issues</li><li>Strong leadership and team coordination skills</li><li>Excellent reporting and analytical capabilities</li><li>Effective communication and stakeholder management skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 7+ years of experience in IT Operations / Service Operations</li><li>Experience managing enterprise IT environments and support teams</li><li>Proven experience in incident management and operational governance</li><li>Exposure to multi-vendor environments is an advantage</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Intermediate (Mandatory)</li><li>COBIT (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong problem-solving and decision-making abilities</li><li>Ability to work under pressure and manage critical incidents</li><li>Proactive approach to operational challenges</li><li>Strong ownership and accountability</li><li>Excellent coordination and communication skills</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR15,000.00 - QAR18,000.00 per monthWork Location: In person

Service Operations Manager

Openkyber

<div>Role: Incident Manager Location: Remote working Type: Contract Job Description: Incident Manager DSCSA War Room to lead high severity incident response for Drug Supply Chain Security Act (DSCSA) operations. This role is critical to ensuring uninterrupted distribution center (DC) operations, regulatory compliance, and customer trust across Client serialization and track and trace ecosystem.
Position Summary: The Incident Manager DSCSA War Room serves as the single point of command during DSCSA impacting incidents. This role leads real time triage, escalation, cross functional coordination, and executive communication during operational events that impact serialization, EPCIS data exchange, DC receiving/shipping, customer ordering, and returns. This individual operates Client ITSM and Major Incident Management (MIM) framework and partners closely with Business Operations, IT, SAP ATTP, EPCIS, Infrastructure, Integration teams, and external vendors to drive rapid resolution and continuous improvement.
Key Responsibilities:
<ul><li>Incident Leadership &amp; Command: Act as the Incident Commander for DSCSA War Room activations, owning incidents from detection through closure.</li>
<li>Lead and moderate DSCSA War Room bridge calls, ensuring structured triage, clear ownership, and disciplined execution.</li>
<li>Rapidly assess business and regulatory impact (DCs, customers, shipments, EPCIS events) and determine incident priority.</li>
<li>Outline the business impact for every incident and follow ITSM process end to end to drive business outcomes.</li>
<li>Triage, Escalation &amp; ITSM Execution: Drive initial triage and route incidents to appropriate DSCSA War Rooms (PSaS, CMM, MMS, 3PL).</li>
<li>Engage Major Incident Management (MIM) and Incident Response Teams (IRT) for qualifying P1 / Major Incidents.</li>
<li>Ensure accurate incident logging, tracking, and updates in ServiceNow, including severity, impact statements, and timelines.</li>
<li>Cross Functional Coordination: Mobilize and coordinate SAP ATTP, Basis, OTC, EPCIS, Portal, WMS, Integration, Infrastructure, and vendor teams.</li>
<li>Ensure parallel workstreams are executed to minimize business disruption.</li>
<li>Serve as the escalation point across shifts and ensure clean handover/takeover between War Room leads.</li>
<li>Stakeholder &amp; Executive Communication: Own clear, timely communications to Business, Operations, IT leadership, and executive stakeholders.</li>
<li>Produce shift end summaries, day end summaries, and executive incident briefings during active incidents.</li>
<li>Translate technical status into business impact focused updates aligned to SLA expectations.</li>
<li>Align Ops teams across teams to ensure customer impact &amp; communication is well drafted and shared with stake holders : CxO, DC Ops, Customers ( CVS, others)</li>
<li>Resolution, Recovery &amp; Closure: Drive incidents to resolution within established DSCSA SLAs.</li>
<li>Validate recovery with technical teams and confirm business sign off prior to closure.</li>
<li>Ensure proper downgrade, closure notes, and documentation are completed according to ITSM standards.</li>
<li>Post Incident Review &amp; Continuous Improvement: Lead or support Root Cause Analysis (RCA) and Corrective/Preventive Action (CAPA) for P1/P2 incidents.</li>
<li>Identify recurring failure patterns and partner with teams to reduce repeat incidents.</li>
<li>Contribute to improvements in DSCSA War Room playbooks, monitoring, and operating procedures.</li>
</ul>Minimum Requirements:
<ul><li>Education: Bachelor's degree or equivalent experience</li>
<li>Experience: 2+ years of experience in Incident Management, Major Incident Management, or IT Operations</li>
<li>Proven experience leading War Rooms or bridge calls in high availability environments</li>
<li>Hands on experience with ITSM processes and ServiceNow (or similar tools)</li>
</ul>Critical Skills &amp; Capabilities:
<ul><li>Strong command and control leadership during high pressure situations</li>
<li>Ability to synthesize technical details into clear business and executive communications</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong organizational, prioritization, and decision making skills</li>
</ul>Preferred Qualifications:
<ul><li>Experience supporting pharmaceutical supply chain, or regulated environments</li>
<li>Familiarity with SAP ATTP, EPCIS, serialization, and integration heavy ecosystems</li>
<li>Experience supporting distribution center (DC) operations</li>
<li>Experience working with offshore teams and external vendors</li>
<li>ITIL or Major Incident Management certification</li>
</ul>Work Environment: High visibility operational role supporting critical DSCSA platforms Participation in on call or rotational shift coverage during hypercare and go live events Close collaboration with Business Operations, IT, and executive leadership
For applications and inquiries, contact: hirings@openkyber.com</div>

Incident Response Manager

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Delivery Manager is responsible for ensuring effective IT service delivery, governance, and SLA management across client environments. Acting as the single point of accountability, the role oversees service performance, vendor coordination, and continuous improvement initiatives to ensure high-quality service delivery aligned with business objectives. The Service Delivery Manager plays a key role in maintaining client satisfaction, managing escalations, and ensuring compliance with ITIL-based service management practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Act as the single point of contact for all service delivery-related matters</li><li>Manage and monitor SLAs, KPIs, and service performance metrics</li><li>Conduct regular service review meetings with stakeholders and clients</li><li>Ensure adherence to ITSM processes including Incident, Problem, and Change Management</li><li>Lead governance meetings, reporting, and continuous service improvement initiatives</li><li>Handle escalations and ensure timely resolution of critical issues</li><li>Coordinate with internal teams and vendors to ensure seamless service delivery</li><li>Drive process improvements and optimize service delivery frameworks</li><li>Maintain service documentation, reports, and compliance records</li><li>Ensure alignment of services with business needs and contractual obligations</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong expertise in IT Service Management (ITSM) frameworks</li><li>Proven experience in SLA management and service governance</li><li>Excellent leadership and team management skills</li><li>Strong communication and stakeholder management abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong analytical and problem-solving skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 8+ years of experience in IT Service Delivery / IT Operations</li><li>Experience managing enterprise-level service environments</li><li>Strong exposure to client-facing roles and stakeholder management</li><li>Experience working in structured ITIL environments</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Foundation / Intermediate (Mandatory)</li><li>PMP or PRINCE2 (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic Speaker (Mandatory)</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong leadership and decision-making capabilities</li><li>Excellent interpersonal and communication skills</li><li>Ability to manage escalations and handle pressure effectively</li><li>High ownership and accountability mindset</li><li>Strong organizational and governance skills</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR18,000.00 - QAR22,000.00 per monthWork Location: In person

Service Delivery Manager (Arabic Speaker)

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