it operations manager

Applus

<div><p>The IT Manager for KSA will be responsible for leading and managing company&rsquo;s Information Technology, aligning an organization's IT operations with its broader business goals</p><p></p><p><b>
Key Responsibilities:</b></p><p><b>
Strategic Leadership &amp; Planning:</b></p><p></p><ul><li>
Plans and oversees new IT projects, as well as maintenance and upgrade planning for Communications, Networks, and Security within the Automotive Division.</li></ul><p></p><p><b>
Infrastructure &amp; Operations:</b></p><p></p><ul><li>
Leading and responsible of IT PTI centers infrastructure deployment and maintenance.
</li><li>Managing and responsible Microsoft enterprise environment (Licensing, AD, O365, Azure, etc.).
</li><li>Managing and responsible Cybersecurity &amp; communications solutions (Cisco Meraki, Crowdstrike, Splunk, etc.)</li></ul><p></p><p><b><br>
Project Management &amp; Innovation:</b></p><p></p><ul><li>
Leads, analyzes, designs, and actively participates in the development and implementation of new projects within the Automotive Division.</li></ul><p></p><p><b><br>
Governance &amp; Compliance:</b></p><p></p><ul><li>
Responsible for implementing and ensuring compliance with the Group's IT policies and procedures within the Automotive Division.</li></ul><p></p><p><b><br>
Collaboration &amp; Stakeholder Management:</b></p><p></p><ul><li>
Participates in projects with other Divisions or Departments both nationally and internationally.</li></ul><p></p><p><b><br>
Team Leadership &amp; Development:</b></p><p></p><ul><li>
Leads, mentors, and develops a high-performing IT team.</li><li>
Fosters a culture of innovation, continuous improvement, and accountability.</li></ul><br>
<b>
Requirements</b><p><b><br>
Qualifications &amp; Experience:</b></p><p></p><ul><li>
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a closely related field.</li><li>
Master of Science in Information Technology or an MBA with a focus on technology management is preferred.</li><li>
Minimum 5 years of experience in a similar position.</li><li>
Proven experience building IT roadmaps, managing substantial departmental budgets, and working directly with C-level executives.</li><li>
Knowledge of Azure, Google Cloud, AWS, Cisco Meraki, AD, O365, Virtualization (Proxmox), Data Engine (SQL Server, Postgres)</li><li>
Exceptional leadership, communication, and stakeholder management skills.</li><li>
Fluent in English (written and spoken).</li><li>
Arabic language.</li></ul><p></p><p><b><br>
Key Competencies:</b></p><p></p><ul><li>
Strategic thinking with ability to align IT with business objectives</li><li>
Strong innovation skills and forward-thinking mindset</li><li>
Excellent team leadership and talent development capabilities</li><li>
Exceptional communication and stakeholder management</li><li>
Ability to influence and lead cross-functional teams</li><li>
Problem-solving and decision-making under pressure</li><li>
Hands-on and results-oriented</li></ul></div>

IT Manager

MUJI U.S.A. LIMITED

<p><b>Company Overview</b><br/>MUJI U.S.A. LIMITED is a subsidiary of a globally recognized brand committed to offering high-quality, minimalist products that embody simplicity, rationality, and universality. With a focus on streamlining processes and emphasizing material selection, MUJI continues to expand its presence through a diverse range of household goods, apparel, and food items across the world.</p><p><b>Summary</b></p><p>As the IT Manager, North America, you will lead and execute the organization's technology strategy across the United States and Canada, acting as a key partner to both field operations and the support office. This role supports both retail and support office operations, with responsibility across core IT functions including infrastructure, cybersecurity, retail systems, business applications, vendor management, and technology operations. You will work closely with business leaders, store teams, and external partners to ensure reliable, secure, and scalable technology solutions that support company growth and operational excellence.</p><p><b>Role and Responsibilities</b></p><p>Technology Infrastructure and Operations</p><ul><li>Lead the management of IT infrastructure across North America, including networks, servers, cloud environments, and end-user computing.</li><li>Oversee IT service desk operations and ensure timely resolution of technical issues.</li><li>Manage hardware lifecycle programs, including desktops, laptops, POS terminals, printers, mobile devices, and telecommunications systems.</li><li>Ensure reliable connectivity and technology performance across stores, distribution centers, and support offices.</li></ul><p><b>Retail Systems and Business Applications</b></p><ul><li>Oversee Point of Sale (POS) systems, inventory management platforms, and retail technology solutions.</li><li>Ensure effective integration and performance of e-commerce platforms and omnichannel systems.</li><li>Support ERP, HRIS, payroll, workforce management, and business reporting platforms.</li><li>Partner with business teams to identify opportunities for process improvement and system optimization.</li></ul><p><b>Cybersecurity and Compliance</b></p><ul><li>Develop and maintain cybersecurity policies, standards, and best practices.</li><li>Lead security monitoring, incident response, and risk mitigation efforts.</li><li>Ensure compliance with applicable data privacy and security regulations, including PCI-DSS, CCPA, and other relevant standards.</li><li>Manage data protection initiatives and business continuity planning.</li></ul><p><b>Vendor and Technology Partner Management</b></p><ul><li>Manage relationships with technology vendors, telecommunications providers, software providers, and managed service partners.</li><li>Lead contract negotiations, renewals, and service level agreement (SLA) management.</li><li>Monitor vendor performance, service quality, and cost effectiveness.</li><li>Identify opportunities for technology consolidation and cost optimization.</li></ul><p><b>Innovation and Digital Transformation</b></p><ul><li>Drive technology initiatives that enhance customer experience and operational efficiency.</li><li>Support omnichannel strategies that create seamless integration between online and in-store operations.</li><li>Evaluate and implement emerging technologies, automation solutions, and AI-driven business tools where appropriate.</li><li>Lead technology projects that support future business growth and innovation.</li></ul><p><b>Operational Continuity and Risk Management</b></p><ul><li>Develop and maintain disaster recovery and business continuity plans.</li><li>Ensure appropriate backup, recovery, and system resilience strategies are in place.</li><li>Lead response efforts during technology outages and critical incidents.</li><li>Monitor system performance and proactively address operational risks.</li></ul><p><b>IT Leadership and Collaboration</b></p><ul><li>Lead, develop, and mentor the North America IT team.</li><li>Manage IT budgets, forecasts, and capital expenditures.</li><li>Support organizational growth initiatives, including new store openings, relocations, and expansions.</li><li>Provide regular updates to executive leadership regarding technology performance, risks, projects, and strategic initiatives.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field preferred.</li><li>7-10 years of progressive IT leadership experience, preferably within retail, multi-location, or consumer-facing environments.</li><li>Strong background in infrastructure management, cybersecurity, retail systems, and business applications.</li><li>Experience managing third-party vendors, service providers, and technology contracts.</li><li>Demonstrated success leading technology projects and digital transformation initiatives.</li><li>Strong analytical, problem-solving, and project management skills.</li><li>Excellent communication and leadership abilities with the capability to influence stakeholders at all levels.</li></ul><p><b>Additional Information</b></p><ul><li>Travel as needed across the United States and Canada.</li><li>Flexibility to support business needs outside of standard business hours when required.</li><li>This job description is not exhaustive and may evolve based on business needs.</li></ul><p>Pay: $75,000.00 - $105,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

<div><p><b>Summary / Objective:</b><br>
The Application Support Manager is responsible for the daily operations, stability, and continuous improvement of enterprise applications supporting PSW/MHS health plan operations. This role oversees incident, problem, and change management for applications, ensures service levels are met, and drives operational reliability, release readiness, and vendor performance. The manager establishes ITIL-aligned practices and enforces HIPAA-compliant operational controls for systems processing PHI.</p>
<div><b>
Essential Functions:</b><br>
<ul><li>Oversee day-to-day application operations, including Level 2/3 triage, escalations, and on-call support for business-critical applications (claims, credentialing, member services, provider operations, data exchange).</li><li>Implement and continually improve ITIL practices for incident, problem, change, request, knowledge, and service level management; standardize runbooks and value streams.</li><li>Monitor application performance and availability; lead root cause analysis and corrective actions to reduce repeat incidents and technical debt.</li><li>Coordinate with Security, Infrastructure, Data, and vendor teams to plan and execute releases, patches, and configuration changes with minimal risk and downtime.</li><li>Maintain non-production and production environment readiness, ensuring appropriate separation of duties and compliance with security policies.</li><li>Manage day-to-day vendor performance for application support and hosted services; track SLAs, KPIs, and contract deliverables; drive escalations to closure.</li><li>Serve as a partner for business owners to align road maps and prioritize demand using transparent intake and scoring.</li><li>Implement operational controls aligned to HIPAA Privacy/Security/Breach Notification Rules; maintain support artifacts for audits.</li><li>Ensure knowledge articles and tickets capture sufficient evidence for SLAs, change approvals, and compliance reporting.</li><li>Lead, coach, and develop the application support team; define roles, set objectives, mentor on ITIL practices, and foster a culture of continuous improvement.</li></ul></div>
<div><b>
Knowledge/Skills/Abilities:</b><br>
<ul><li>Strong understanding of ITIL/ITSM practices (incident, problem, change, request, knowledge, service level management).</li><li>Service orientation and ability to communicate technical issues in business terms.</li><li>Operational excellence in runbooks, measurable SLAs/OLAs, and continuous improvement.</li><li>Risk and compliance awareness, especially regarding HIPAA security safeguards and audit evidence requirements.</li><li>Strong organizational, time management, and prioritization skills.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency with ITSM tools (e.g., Halo, ServiceNow, Jira), monitoring/alerting, version control, and knowledge base systems.</li></ul></div><div><b>
Required Education and/or Work Experience:</b><br>
<ul><li>Bachelor&rsquo;s degree in Information Systems, Computer Science, Engineering, or a related field; OR a minimum of four (4) additional years of directly relevant professional experience in place of the degree.</li><li>5+ years in application support/IT operations, including 2+ years in a team lead or manager role.</li><li>Demonstrated experience with ITIL/ITSM practices; ITIL 4 Foundation (or higher) preferred.</li><li>Experience operating business-critical applications with integrations, monitoring/alerting, and release coordination.</li><li>Proven ability to analyze system issues, drive root cause analysis, and implement preventive actions.</li></ul></div>
<div><b>
Preferred Education and/or Work Experience:</b><br>
<ul><li>Experience in healthcare payer/provider environments with ePHI and HIPAA operational controls.</li><li>Exposure to Agile/DevOps frameworks.</li><li>Vendor/SaaS operations management experience.</li></ul></div>
<div><b>
Required Certificates, Licenses and Registrations:</b><br>
<ul><li>ITIL 4 Foundation certification preferred.<b><br>
</b></li></ul></div><p></p><p><i>*PSW does not typically hire at the top of the pay range *</i></p><p><b>
Benefits:</b></p>
<ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Disability insurance</li><li>
Flexible Spending Account (FSA)</li><li>
Health Savings Account (HSA)</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul></div>

Application Support Manager

North Olympic Healthcare Network

<div><p><b>Position Title</b>: Manager, Information Technology
</p><p><b>Department</b>: Information Technology
</p><p><b>Reports to:</b> Chief Human Resources Officer
</p><p><b>FSLA Status:</b> Exempt
</p><p></p><p><b>Role Summary
</b></p><p>The Manager, Information Technology plays a critical role in developing, implementing, and maintaining the organization's IT strategy, ensuring that technology effectively supports NOHN's overarching mission and goals. This position requires a strategic thinker who champions cross-departmental collaboration, acts as a leader for the organization's technology initiatives, maintains a secure and highly functioning infrastructure, and actively mentors their team.
</p><p></p><p><b>Core Responsibilities
</b></p><p></p><p><b>Maintaining the IT Environment &amp; Day-to-Day Operations
</b></p><ul><li><p><b>Operational Oversight: </b>Oversee the day-to-day operations of the IT department, ensuring the efficient and effective delivery of all IT services.
</p></li><li><p><b>Infrastructure Management:</b> Manage and support optimization of the organization's IT infrastructure, including network security, server infrastructure, and end-user support.
</p></li><li><p><b>Cybersecurity &amp; Compliance:</b> Lead the development and implementation of robust cybersecurity measures to protect sensitive data and maintain patient privacy. Ensure strict compliance with regulatory requirements and industry best practices, including HIPAA, HITECH, and PCI.
</p></li><li><p><b>Business Continuity:</b> Oversee all IT disaster recovery planning and business continuity initiatives to ensure organizational resilience.
</p></li><li><p><b>Resource Management:</b> Develop and manage the IT department's budget to ensure cost-effective resource allocation and oversee IT procurement processes.
</p></li><li><p><b>Vendor Vetting &amp; Expert Liaison: </b>Vet and liaise with external technical experts, IT vendors, and service providers. Play a key role in managing these crucial relationships by acting as the subject matter expert and main point of contact to ensure optimal service delivery for the organization.
</p></li></ul><p></p><p><b>Supporting the Growth and Development of the IT Team
</b></p><ul><li><p><b>Mentorship:</b> Lead, mentor, and develop a high-performing IT team.
</p></li><li><p><b>Skill Enhancement:</b> Provide ongoing opportunities for professional development and training to continuously elevate the team's technical knowledge and skills.
</p></li><li><p><b>Culture Building:</b> Foster a positive department culture rooted in collaboration, innovation, and continuous improvement.
</p></li></ul><p></p><p><b>Acting as the IT Subject Matter Expert (SME) in Organizational Projects
</b></p><ul><li><p><b>Strategic Guidance:</b> Provide guidance on technology adoption and integration to enhance patient care, operational efficiency, and overall business growth.
</p></li><li><p><b>Trend Evaluation:</b> Stay abreast of healthcare IT trends and emerging technologies, continuously evaluating their potential impact and application within NOHN.
</p></li><li><p><b>Technical Translation: </b>Utilize strong communication, interpersonal, and presentation skills to effectively convey complex technical information to diverse audiences across the organization during project implementations.
</p></li></ul><p></p><p><b>Collaborating Across the Organization to Support the Mission
</b></p><ul><li><p><b>Strategic Alignment:</b> Develop and implement a comprehensive IT strategy that directly aligns with and supports NOHN's overall strategic plan.
</p></li><li><p><b>Policy Development:</b> Develop and maintain IT policies, procedures, and standards that work for all departments while ensuring compliance with regulatory requirements.
</p></li><li><p><b>Relationship Building:</b> Act as a strategic thinker who fosters a culture of innovation and collaboration between IT and the rest of the organization.
</p></li></ul><p><b>Requirements/Experience
</b></p><p></p><p><b>Education &amp; Experience:
</b></p><ul><li><p>Bachelor&rsquo;s degree in IT, Computer Science, or Health Informatics preferred.
</p></li><li><p>Minimum of 7 years of IT experience, including 3+ years in a healthcare setting and 3+ years in a supervisory or management capacity.
</p></li></ul><p></p><p><b>Preference given to candidates with the following certifications:
</b></p><ul><li><p>Healthcare IT security (e.g., HCISPP)
</p></li><li><p>General IT security (CISSP, CISM, or Security+), and/or
</p></li><li><p>Project management (PMP)
</p></li></ul><p></p><p><b>Knowledge:
</b></p><ul><li><p>Demonstrated expertise in HIPAA/HITECH compliance, IT budget management, infrastructure optimization, and vendor oversight.
</p></li></ul><p></p><p><b>Physical requirements:
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
</p><ul><li><p>Some standing, sitting, bending, occasional lifting (up to 40 lbs.).
</p></li><li><p>Use hands and fingers to continually manipulate a keyboard.
</p></li><li><p>Work on a PC for up to 8 hours.
</p></li></ul><p></p><p><b>Language Skills:
</b></p><ul><li><p>Ability to speak clearly via telephone and in person.
</p></li><li><p>Must be able to communicate effectively with providers, patients, and coworkers.
</p></li><li><p>Ability to respond effectively and appropriately to sensitive/confidential inquiries and/or complaints.
</p></li></ul><p></p><p><b>Benefits:
</b></p><ul><li><p>Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.
</p></li></ul><p></p><p><b>Equal Opportunity Employer:
</b></p><ul><li><p>North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.</p></li></ul></div>

Information Technology Manager

Kentro

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is seeking a <b>Site Lead</b> to support our VA - ESOM- End Point Support and Operations Monitoring (ESOM) contract, serving as the Contractor primary IT Lead and Supervisor at specified VA facilities. The Site Lead is responsible for providing personnel oversight for five (5) or more IT Customer Service Engineers (CSEs), providing mentoring, guidance, management, and oversight of daily tasks. Leveraging their IT expertise, the ideal candidate will be expected to support daily IT operations, via the ServiceNow ticketing queue. The ideal candidate will also be responsible for cultivating a productive relationship with local VA Leadership (VA Area Managers &amp; IT Supervisors.</div><div></div><div><b><br>
Location: Onsite Harry S. Truman Memorial</b></div>
Responsibilities:
<ul><li><b>Personnel Management:</b><ul><li>
Lead a team of Customer Service Engineers (CSE) in the day-to-day supervision of CSE assignments, ensuring adherence to project goals and deliverables.</li><li>
Oversee attendance and workplace behavior at the assigned facilities to ensure a professional and productive environment and identify areas of improvement</li><li>
Review and approve timesheets in a timely manner.</li><li>
Resolve interpersonal conflicts and issues among CSEs immediately to maintain team cohesion and morale.</li><li>
Directly observe and coach CSEs to enhance their performance and service delivery.</li><li>
Address minor infractions (counseling level items) directly and inform District Project Manager of outcome.</li><li>
Identify and escalate more severe personnel or behavioral issues (requiring a Letter of Warning or Performance Improvement Plan) with appropriate documentation to the District Project Manager.</li><li>
Act as the primary point of contact between the District Project Manager, on-site personnel, VA Site Supervisors, and VA Area Managers, ensuring clear communication of project expectations and roles.</li><li>
Conduct regular performance reviews with CSEs, providing feedback and guidance to enhance service delivery.</li></ul></li><li><b>
Hiring, Onboarding and Training:</b> Support hiring and onboarding processes for new personnel, inclusive of start date confirmation; upon onboarding, provide ongoing training and development for existing staff.</li><li><b>
Standard Operating Procedure Support:</b> Support the execution of standard operating procedures to streamline operations; collaborate with counterparts and District Project Managers.</li><li><b>
Technical Support and Management:</b><ul><li>
Leveraging ServiceNow: If authorized assign SNOW tickets to CSE&rsquo;s per the AM guidance, assist in tracking incidents and tasks, ensuring timely resolutions and proper documentation of issues.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Maintain staffing rosters and ensure adequate coverage for all onsite operational needs, including managing PTO, schedules and workloads.</li><li>
Monitor service metrics and operational performance, identifying areas for improvement and elevate corrective actions as necessary to the District PM.</li><li>
Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.</li><li>
Prepare and submit regular reports for onsite activities, personnel performance, and service metrics as directed by the District Project Manager.</li><li>
Notify the District Project Manager and local VA leadership of any critical onsite issues.</li></ul></li><li><b>
Communication &amp; Interpersonal Skills:</b><ul><li>
Active listening: Understand customer needs and concerns fully before responding.</li><li>
Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>
Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>
Relationship building: Develop trust and rapport with customers and colleagues.</li><li>
Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul></li><li><b>
Customer-Centric Mindset:</b><ul><li>
Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>
Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>
Ownership: Take responsibility for resolving issues from start to finish.</li></ul></li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, electronics engineering or other engineering or technical discipline is required.</li><li>
5 years of experience; 8 years of additional relevant experience may be substituted for education.</li><li>
Previous experience in a supervisory role within IT service management or a related field.</li><li>
Strong understanding of customer relationship management principles and practices.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proven ability to manage personnel and track performance metrics.</li><li>
Ability to identify and mitigate risks effectively.</li><li>
Well-versed in IT Service Management and customer relationship management.</li><li>
Experience with IT incident and service request ticketing systems, such as ServiceNow.</li><li>
Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.</li><li>
Site specific experience preferred</li><li>
Located in the region for ease of travel to sites within the region when necessary.</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
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Site Lead - EUO Onsite Support (VA ESOM Midwest)

ITWORX

<div><p>Project Manager (Support) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Job Purpose</b></p>
<p>To ensure <b>end-to-end governance of SLAs and Incident Management</b> for business-critical applications, guaranteeing service availability, rapid incident resolution, and compliance with agreed service targets while minimizing business disruption and driving continuous service improvement.</p>
<p>This role acts as the <b>central authority for SLA performance, major incident coordination, and vendor accountability</b> across all application services.</p>
<p><b>﻿</b><b>Key Responsibilities</b></p>
<p><b>1. SLA Management &amp; Governance</b></p>
<ul><li>Define, review, and enforce <b>Service Level Agreements (SLAs), OLAs, and KPIs</b> aligned with business needs</li>
<li>Monitor SLA performance and proactively address breaches and risks</li>
<li>Lead periodic SLA reviews with business stakeholders and vendors</li>
<li>Ensure service catalog and SLA definitions remain updated and relevant</li>
<li>Drive service performance reporting (availability, response, resolution, uptime)</li><br>
</ul><p></p><br>
<p><b>2. Incident, Major Incident Management and Problem Management</b></p>
<ul><li>Own <b>end-to-end incident management lifecycle</b> (logging, prioritization, escalation, resolution, closure) [Applicatio...Procedure | Outlook]</li>
<li>Lead <b>Major Incident (P1/P2) bridge calls and war rooms</b> and coordinate all resolver teams</li>
<li>Ensure rapid service restoration through clear prioritization and direction</li>
<li>Maintain communication governance (internal + business communication cadence)</li>
<li>Conduct <b>Post-Incident Reviews (PIR)</b> and track corrective actions</li>
<li>Own Problem Management and RCAs from initiation till closure.</li><br>
</ul><p></p><br>
<p><b>3. Vendor &amp; Third-Party Management</b></p>
<ul><li>Govern vendor performance against contractual SLAs and support obligations</li>
<li>Act as the <b>single point of escalation</b> for vendor-related incidents and SLA breaches</li>
<li>Review vendor deliverables, incident reports, and root cause analysis (RCA)</li>
<li>Ensure vendors comply with incident communication and escalation protocols</li><br>
</ul><p></p><br>
<p><b>4. Service Performance &amp; Reporting</b></p>
<ul><li>Produce executive-level dashboards for:</li>
<li>SLA compliance</li>
<li>Incident trends &amp; volumes</li>
<li>MTTR / MTTA</li>
<li>Availability metrics</li>
<li>Identify recurring issues and initiate <b>problem management actions</b> to reduce incidents</li>
<li>Support data-driven decision making for service improvement</li><br>
</ul><p></p><br>
<p><b>5. Process Governance &amp; Continuous Improvement</b></p>
<ul><li>Establish and maintain <b>standard operating procedures (SOPs)</b> for incident and SLA management</li>
<li>Drive transition from <b>reactive incident handling to proactive prevention</b></li>
<li>Ensure compliance with ITSM processes (Incident, Problem, Change)</li>
<li>Lead continuous improvement initiatives for support operations</li><br>
</ul><p></p><br>
<p><b>6. Stakeholder Management</b></p>
<ul><li>Act as the <b>primary interface between Business, IT, and Vendors</b></li>
<li>Provide clear communication during major incidents and service outages</li>
<li>Align service delivery with business priorities and critical services</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Qualifications &amp; Experience</b></p>
<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li>
<li>ITIL Expert and Certified.</li>
<li>7&ndash;10 years in <b>Application Support / IT Operations</b></li>
<li>Minimum 5 years in <b>Incident Management or SLA Governance role</b></li>
<li>ITIL Certification (preferred)</li>
<li>Experience in <b>ServiceNow or similar ITSM tools</b></li><br>
</ul><p></p><br>
<p><b>Core Competencies</b></p>
<ul><li>Strong <b>Incident Command &amp; Crisis Management</b></li>
<li>SLA/KPI Governance and Performance Management</li>
<li>Vendor &amp; Contract Management</li>
<li>Analytical &amp; Reporting Skills</li>
<li>Stakeholder Communication (Executive-Level)</li>
<li>Process Design &amp; ITSM Governance</li><br>
</ul><p></p><br>
<p><b>Key KPIs</b></p>
<ul><li>SLA Compliance (%)</li>
<li>Mean Time to Resolve (MTTR)</li>
<li>Major Incident Resolution Time</li>
<li>Number of Recurring Incidents</li>
<li>Vendor SLA Adherence</li>
<li>Customer Satisfaction (CSAT)</li><br>
</ul><p></p><br>
<p><b>Role Interfaces</b></p>
<ul><li>Application Support (L1 / L2 / L3 Teams)</li>
<li>Infrastructure &amp; Network Teams</li>
<li>Business Service Owners</li>
<li>External Vendors / Partners</li>
<li>ITSM / ServiceNow Team</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 2 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>KSA</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2152</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>7&ndash;10 years in Application Support / IT Operations Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Managerial</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li></ul></div></div></div></div></div></div></div><p></p>

Project Manager (Support)

Al Ain Rotana

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 <br/>
 <br/>
 This position is based at Al Ain Rotana.
 <br/>
 <br/>
 As an Information Technology Operations Manager you are responsible to monitor the operation of all computer hardware installation and maintenance and your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Serve as primary contact for all servicing of computer PC hardware.
  </li>
  <li>
   Maintain licenses for all software and ensure that the proper maintenance contacts cover all systems.
  </li>
  <li>
   Maintain a sufficient inventory of computer related supplies.
  </li>
  <li>
   Maintain a log of all computer hardware and a log of all services calls on computer hardware.
  </li>
  <li>
   Manage the configuration records, programme files and data files on the computer system.
  </li>
  <li>
   Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions.
  </li>
  <li>
   Develop and manage an effective and operative framework for improving Rotana Service Desk www.rotanaservicedesk.com IT Support to provide the best available level of services and business continuity in a professional manner.
  </li>
  <li>
   Generate periodically reports on customer support issues and evaluate the overall operation to deliver outstanding service.
  </li>
  <li>
   Ensure that regular on-going trainings is provided to IT colleagues to provide and enhance the delivered level of customer support.
  </li>
  <li>
   Monitor and oversee the Hotel network overall performance and IT Systems to guarantee a smooth Hotel IT operation.
  </li>
  <li>
   Coordinate with other departments to recognize and solve all their requirements to ensure business and operational continuity.
  </li>
  <li>
   Interact with IT vendors, external suppliers, and other contractual partners to ensure procurement and IT services are delivered on time.
  </li>
  <li>
   Interact with IT Systems Support and other IT Services Partners to ensure IT Support services are delivered on time appropriately.
  </li>
  <li>
   Ensure that technology and systems resources are well maintained to their maximum performance and availability.
  </li>
  <li>
   Implement policy and procedures to guarantee data and assets availability, integrity, and security as per the company standards and ensure business continuity.
  </li>
  <li>
   Follow-up &amp; comply with Rotana Centralized Service Team for &ldquo;Change Notifications&rdquo; implementation.
  </li>
  <li>
   Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment.
  </li>
  <li>
   Comply with the hotel environmental, health and safety policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
 </strong>
 You should have a degree in the information technology field and previous experiences in a similar role along with a proven knowledge on all IT related sectors. An excellent command of English and the ability to design networks and provide technical leads are essential.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
 </strong>
 The ideal candidate will be dynamic, well qualified, with a high level of motivation and enthusiasm and the ability to adapt to unpredictable events. You are pro-active, reliable and deliver accurate and timely performance and should possess following competencies-
 <br/>
 <br/>
 <ul>
  <li>
   Understanding the Business
  </li>
  <li>
   Planning for Business
  </li>
  <li>
   Valuing Diversity
  </li>
  <li>
   Customer Focus
  </li>
  <li>
   Influencing Outcomes
  </li>
  <li>
   Team Building
  </li>
  <li>
   Leading People
  </li>
  <li>
   Managing Operations
  </li>
  <li>
   Adaptability
  </li>
  <li>
   Drive for Results
  </li>
 </ul>
</div>


Information Technology Operations Manager

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