it operations manager

STP Web Hosting

An Operations Manager is a crucial role in any organization, responsible for the efficient and effective functioning of daily operations. They ensure that business processes are streamlined, resources are optimized, and goals are achieved within budget and on time.Key responsibilities<ul><li>Overseeing and optimizing operational processes: This includes designing, implementing, and optimizing workflows and procedures to improve efficiency, productivity, and profitability. They ensure that no process is executed inefficiently, minimizing wasted time or resources.</li><li>Managing budgets and resources: Developing and managing the operational budget, controlling costs, and maximizing resource utilization are key responsibilities.</li><li>Leading and managing teams: Operations Managers supervise and lead cross-functional teams, fostering a culture of excellence and continuous improvement. They are responsible for tasks like setting performance goals, providing feedback, and resolving conflicts.</li><li>Ensuring compliance and risk management: Operations managers ensure that the company complies with relevant laws, regulations, and internal policies, according to Credif.in. They identify and assess potential operational risks, develop mitigation strategies, and respond to crises effectively.</li><li>Managing supply chain and vendor relations: This includes negotiating with suppliers, overseeing inventory levels, and ensuring a smooth flow of goods and materials.</li><li>Enhancing customer satisfaction and service delivery: Operations Managers play a crucial role in managing customer service programs, ensuring employees are equipped to handle complaints, and developing strategies to improve customer experience.</li><li>Leveraging technology and driving innovation: They explore and integrate new technologies and software to improve operational efficiency and competitiveness.</li><li>Strategic planning and continuous improvement: Collaborating with senior management to align operational goals with overall business objectives and driving a culture of continuous process improvement.</li></ul>Key skills<ul><li>Leadership and Team Management: The ability to motivate, mentor, and build high-performing teams.</li><li>Problem-solving and Decision-making: The capacity to analyze situations, identify root causes, and implement effective solutions quickly.</li><li>Communication and Interpersonal Skills: Excellent communication to effectively convey goals, expectations, and feedback to diverse audiences.</li><li>Technical Proficiency: Familiarity with industry-specific tools and software, such as ERP systems, data analytics platforms, and project management tools, is crucial for efficiency and data-driven decision-making.</li><li>Strategic Thinking: The ability to develop long-term plans that align with the company's goals.</li><li>Adaptability and Change Management: Navigating rapid changes in the business environment and leading teams through new processes, technologies, and strategies.</li><li>Organizational skills: Efficiently overseeing multiple tasks and projects, setting priorities, and allocating resources effectively, according to Career Guide.</li></ul>Key Responsibilities<ul><li>To ensure that the facility&rsquo;s operations are going smoothly and effectively.</li><li>To design various strategies to strengthen operations, processes, and best practices.</li><li>To help organizations maintain their processes effectively.</li><li>To design and implement quality control systems to keep the operation effective.</li><li>To design, develop, and implement KPI for various positions.</li><li>To ensure timely recruitment, training, and maintaining customer satisfaction.</li><li>To find ways to increase the quality of services.</li><li>To provide leadership with an inclusive approach.</li><li>To have excellent organizational skills.</li></ul>Job Types: Full-time, PermanentPay: &#8377;50,000.00 - &#8377;60,000.00 per monthWork Location: In person

IT Operations Manager

Emirates Investment Authority

<div>
 IT Operations Manager is responsible for supervising the daily functions of the EIA helpdesk and will manage all aspects of the technology infrastructure, desktop systems, notebook, remote computing, network maintenance and support, telecommunications, and audio visual systems. The IT Operations Manager will also use his/her experience and understanding of technology and the competitive market landscape to work with the Chief Technology Officer on strategic planning and implementation of goals and objectives of the organization.
 
 
 
 Responsibilities And Duties
 
 
 
 <ul>
 <li>
 Manages the daily operation and maintenance of the organization's entire technology program, including all network maintenance and support, PC hardware and software installation, configuration and maintenance
 </li>
 <li>
 Manages user support Help Desk operations, including high-level support of all the organization's standard software applications
 </li>
 <li>
 Develops and maintains departmental and organizational IT policies and procedures
 </li>
 <li>
 Works with and makes recommendations to the Chief Technology Officer regarding all functions of the technology platform
 </li>
 <li>
 Implements and administers EIA technology projects and supports departmental systems
 </li>
 <li>
 Acts as lead resource for technology questions, issues, upgrades, and installations for the entire office
 </li>
 <li>
 Works with the Chief Technology Officer and Human Resources department in hiring, training, counselling, and disciplining departmental employees. Generates performance evaluations for departmental employees
 </li>
 <li>
 Directs end-user application software training programs. Ensures the content and quality of in-house training is beneficial to the organization
 </li>
 <li>
 Meets and coordinates with other local Technology department members on product installation, training, and support
 </li>
 <li>
 Evaluates and customizes training rollouts in order to meet local office specific needs for new hire training, technology rollout training, or on-going education
 </li>
 <li>
 Acts as a third line support resource for the helpdesk team - Troubleshoots problems with hardware, software, and/or the network and interacts with manufacturers' technical support staff
 </li>
 <li>
 Maintains appropriate organizational data security and disaster recovery measures
 </li>
 <li>
 Provides support for various departmental databases and programs (e.g. Bloomberg, xxx)
 </li>
 <li>
 Participates in vendor demonstrations and provide feedback on new products, and software updates
 </li>
 <li>
 Stays abreast of current and new technologies and market trends providing benefit to the organization
 </li>
 <li>
 Leads special projects on various issues to completion as needed
 </li>
 <li>
 Ensuring EIA IT Operations confirms to EIA information Security Policies and Procedures. Contributing to EIA Information Security Policies and Procedures
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or related discipline. Microsoft accredited
 </li>
 <li>
 6 - 8 years technology systems management experience desired; 4 years' experience in a supervisory capacity
 </li>
 <li>
 Demonstrated knowledge and experience of PC applications, network administration, and telecommunications systems. Experience with Cisco telephone systems preferred. Demonstrated knowledge and experience of systems or applications development, business analysis/requirements gathering and project management
 </li>
 <li>
 Strong technical background with extensive experience in supporting Microsoft technologies
 </li>
 <li>
 Practical working experience in private equity or finance organizations.
 </li>
 <li>
 Lead technical role in a number of systems implementation and development projects
 </li>
 <li>
 Experience in implementing and maintaining disaster recovery solutions
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Expert knowledge and proficiency in a wide variety of server and software platforms, including:
 </li>
 <li>
 Windows Server
 </li>
 <li>
 Microsoft Exchange
 </li>
 <li>
 Virtualisation technologies (Hyper-V, VMWare)
 </li>
 <li>
 SQL Server (helpful)
 </li>
 <li>
 Windows.
 </li>
 <li>
 Microsoft Office (Word, PowerPoint, Excel and Outlook)
 </li>
 <li>
 Cisco Call Manager
 </li>
 </ul>
</div>

IT Operations Manager (UAE National)

<div>IT Operations Manager is responsible for supervising the daily functions of the EIA helpdesk and will manage all aspects of the technology infrastructure, desktop systems, notebook, remote computing, network maintenance and support, telecommunications, and audio visual systems. The IT Operations Manager will also use his/her experience and understanding of technology and the competitive market landscape to work with the Chief Technology Officer on strategic planning and implementation of goals and objectives of the organization. 
Responsibilities and duties<ul><li> 
Manages the daily operation and maintenance of the organization&rsquo;s entire technology program, including all network maintenance and support, PC hardware and software installation, configuration and maintenance.</li><li>Manages user support Help Desk operations, including high-level support of all the organization&rsquo;s standard software applications.
</li><li>Develops and maintains departmental and organizational IT policies and procedures.</li><li>Works with and makes recommendations to the Chief Technology Officer regarding all functions of the technology platform.</li><li>Implements and administers EIA technology projects and supports departmental systems.
</li><li>Acts as lead resource for technology questions, issues, upgrades, and installations for the entire office.
</li><li>Works with the Chief Technology Officer and Human Resources department in hiring, training, counselling, and disciplining departmental employees. Generates performance evaluations for departmental employees.</li><li>Directs end-user application software training programs. Ensures the content and quality of in-house training is beneficial to the organization.
</li><li>Meets and coordinates with other local Technology department members on product installation, training, and support.
</li><li>Evaluates and customizes training rollouts in order to meet local office specific needs for new hire training, technology rollout training, or on-going education.</li><li>Acts as a third line support resource for the helpdesk team - Troubleshoots problems with hardware, software, and/or the network and interacts with manufacturers&rsquo; technical support staff.
</li><li>Maintains appropriate organizational data security and disaster recovery measures.
</li><li>Provides support for various departmental databases and programs (e.g. Bloomberg, xxx).</li><li>Participates in vendor demonstrations and provide feedback on new products, and software updates.</li><li>Stays abreast of current and new technologies and market trends providing benefit to the organization.
</li><li>Leads special projects on various issues to completion as needed.
</li><li>Ensuring EIA IT Operations confirms to EIA information Security Policies and Procedures. Contributing to EIA Information Security Policies and Procedures</li></ul>
Requirements<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or related discipline. Microsoft accredited.</li>
<li>6 - 8 years technology systems management experience desired; 4 years&rsquo; experience in a supervisory capacity.</li>
<li>Demonstrated knowledge and experience of PC applications, network administration, and telecommunications systems. Experience with Cisco telephone systems preferred. Demonstrated knowledge and experience of systems or applications development, business analysis/requirements gathering and project management.</li>
<li>Strong technical background with extensive experience in supporting Microsoft technologies.</li>
<li>Practical working experience in private equity or finance organizations.
</li><li>Lead technical role in a number of systems implementation and development projects.</li>
<li>Experience in implementing and maintaining disaster recovery solutions.</li>
</ul>Knowledge, Skills, and Abilities<ul>
<li>Expert knowledge and proficiency in a wide variety of server and software platforms, including:</li>
<li>Windows Server</li>
<li>Microsoft Exchange.</li>
<li>Virtualisation technologies (Hyper-V, VMWare)</li>
<li>SQL Server (helpful)</li>
<li>Windows.
</li><li>Microsoft Office (Word, PowerPoint, Excel and Outlook)</li>
<li>Cisco Call Manager</li></ul></div>

Alibaba Cloud

<div>
 
 This role offers work visa support and welcomes anyone willing to relocate to Dubai！
 
 
 
 
 
 
 Responsibility
 
 
 
 1. Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation of IDC, and continuously optimize and improve to support the business operations of the department;
 
 
 2. Responsible for responding to and handling Ali IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults;
 
 
 3. Responsible for establishing efficient cooperative relations with local government departments and completing the compliance operation requirements assigned by government departments;
 
 
 4. Undertake on-site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams;
 
 
 5. Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance ecological team management and assessment of the IDC on-site operation and maintenance team;
 
 
 
 
 
 
 Qualifications
 
 
 
 1. Bachelor's degree in an Electrical or Mechanical engineering
 
 
 2. 3+ years experience in global large data center operation (10+MW) as team leader，management team with more than 15 people
 
 
 3. Deep knowledge of Data Center IT Operation
 
 
 4. Functional knowledge of cloud technologies and architectures, IT service delivery principles and best practices
 
 
 5. Highly driven, self-managed individual, greatly developed problem analysis and critical thinking experience
 
 
 6. Knowledge of data center construction procedure
 
 
 7. Ability to travel domestically and internationally as needed (25% to 50%+ at times)
 
 
 8. Must be familiar with Excel and PowerPoint
 
 
 9. Bilingual in Chinese is a must as the role needs to coordinate with the HQ in China.
 
</div>

IT Operations Manager, Data Center

Concentrix

<div>Job Title:
Manager, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 
 
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. 
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. 
 
Join us and be part of this journey towards greater opportunities and brighter futures.
As a Manager of IT Operations, you will be responsible for the seamless execution of operational tasks and direct IT delivery within our organization. Your scope will include managing IT support across all locations, overseeing infrastructure, handling asset management, and ensuring compliance with security standards. You will collaborate closely with various teams to deliver effective technical solutions and maintain high standards of service.
Responsibilities:<ul><li> 
Operational Support and Service Management:<ul><li>
Manage and triage daily IT support requests across all areas.</li><li>
Supervise service desk operations to ensure SLA adherence and timely resolution of incidents.</li><li>
Implement and monitor ITIL-based practices, including Incident, Problem, and Change Management.</li><li>
Lead root cause analysis and drive permanent solutions for recurring technical issues.</li></ul></li><li> 
Infrastructure and Systems Oversight:<ul><li>
Oversee local data center/server room infrastructure and end-user computing.</li><li>
Ensure high availability of business-critical systems and coordinate failover testing and recovery protocols.</li><li>
Support remote access services, VPNs, and hybrid work enablement solutions.</li></ul></li><li> 
IT Asset and Procurement Management:<ul><li>
Manage end-to-end lifecycle of IT assets: acquisition, deployment, tracking, and decommissioning.</li><li>
Coordinate with procurement and finance on stock planning and vendor management.</li><li>
Handle asset audits, warranty tracking, and compliance with internal and external audits.</li></ul></li><li> 
Project Management and Implementations:<ul><li>
Lead local deployments for new clients and campaign launches.</li><li>
Support UAT (User Acceptance Testing) and liaise with global engineering teams.</li><li>
Coordinate site readiness for client visits, technology pilots, and system rollouts.</li></ul></li><li> 
People and Stakeholder Management:<ul><li>
Supervise onsite IT staff and coordinate daily tasks.</li><li>
Act as the primary IT contact for site leadership and operations teams.</li><li>
Translate business needs into technical solutions and ensure communication with delivery leads.</li></ul></li><li> 
Security, Compliance, and Risk Management:<ul><li>
Enforce endpoint security standards and access control policies.</li><li>
Support audit readiness and ensure compliance with IT policies and industry frameworks.</li><li>
Mitigate risks by addressing vulnerabilities in collaboration with security teams.</li></ul></li></ul> 
Qualifications: 
<ul><li>
5-8 years of proven experience in IT operations.</li><li>
Expertise in ITIL-based processes and service management.</li><li>
Strong understanding of infrastructure and systems oversight.</li><li>
Experience with IT asset management and procurement.</li><li>
Demonstrated project management skills and stakeholder engagement.</li><li>
Knowledge of security standards and compliance requirements.</li><li>
Excellent communication and leadership skills.</li><li>
Fluency in English (C1)</li></ul>
Nice to have: 
<ul><li>People management experience</li><li>
Networking knowledge</li></ul>
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time2025-10-01
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

Manager, IT Operations

<div><div><div>Information Technology
</div><div><div><div>Location</div>
<div>Giza, Egypt</div></div></div><div></div><div><div> 
</div>Job Title:
Manager, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 
 
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. 
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. 
 
Join us and be part of this journey towards greater opportunities and brighter futures.<div>
As a Manager of IT Operations, you will be responsible for the seamless execution of operational tasks and direct IT delivery within our organization. Your scope will include managing IT support across all locations, overseeing infrastructure, handling asset management, and ensuring compliance with security standards. You will collaborate closely with various teams to deliver effective technical solutions and maintain high standards of service.</div>
Responsibilities:<ul><li><div> 
Operational Support and Service Management:</div><ul><li>
Manage and triage daily IT support requests across all areas.</li><li>
Supervise service desk operations to ensure SLA adherence and timely resolution of incidents.</li><li>
Implement and monitor ITIL-based practices, including Incident, Problem, and Change Management.</li><li>
Lead root cause analysis and drive permanent solutions for recurring technical issues.</li></ul></li><li><div> 
Infrastructure and Systems Oversight:</div><ul><li>
Oversee local data center/server room infrastructure and end-user computing.</li><li>
Ensure high availability of business-critical systems and coordinate failover testing and recovery protocols.</li><li>
Support remote access services, VPNs, and hybrid work enablement solutions.</li></ul></li><li><div> 
IT Asset and Procurement Management:</div><ul><li>
Manage end-to-end lifecycle of IT assets: acquisition, deployment, tracking, and decommissioning.</li><li>
Coordinate with procurement and finance on stock planning and vendor management.</li><li>
Handle asset audits, warranty tracking, and compliance with internal and external audits.</li></ul></li><li><div> 
Project Management and Implementations:</div><ul><li>
Lead local deployments for new clients and campaign launches.</li><li>
Support UAT (User Acceptance Testing) and liaise with global engineering teams.</li><li>
Coordinate site readiness for client visits, technology pilots, and system rollouts.</li></ul></li><li><div> 
People and Stakeholder Management:</div><ul><li>
Supervise onsite IT staff and coordinate daily tasks.</li><li>
Act as the primary IT contact for site leadership and operations teams.</li><li>
Translate business needs into technical solutions and ensure communication with delivery leads.</li></ul></li><li><div> 
Security, Compliance, and Risk Management:</div><ul><li>
Enforce endpoint security standards and access control policies.</li><li>
Support audit readiness and ensure compliance with IT policies and industry frameworks.</li><li>
Mitigate risks by addressing vulnerabilities in collaboration with security teams.</li></ul></li></ul> 
Qualifications: 
<ul><li>
5-8 years of proven experience in IT operations.</li><li>
Expertise in ITIL-based processes and service management.</li><li>
Strong understanding of infrastructure and systems oversight.</li><li>
Experience with IT asset management and procurement.</li><li>
Demonstrated project management skills and stakeholder engagement.</li><li>
Knowledge of security standards and compliance requirements.</li><li>
Excellent communication and leadership skills.</li><li>
Fluency in English (C1)</li></ul>
Nice to have: 
<ul><li>People management experience</li><li>
Networking knowledge</li></ul>
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time2025-10-01
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Fulcrum Pvt Ltd

Job Opportunity: Operations Manager for Technology Company in KarachiImportant note: This is a night shift job i.e 9:00 PM (night) to 6:00 AM (morning), please apply only if you are interested to work in the night shiftWe are currently looking for an Operations Manager for one of our clients (a leading Technology/IT company based in Karachi.Ideal candidate should have the following skills set to qualify for this role.&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field&middot; 6-8 years of experience in service delivery, helpdesk coordination, or IT operations&middot; Must have experiences in HR and Admin, procurement and office supplies, IT assets management, facilities and utilities management, compliance and liaison with local authorities, bank coordination, service desk coordination etc.Eligible and interested candidates send their updated CV at soonest.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in Operations management in IT based companies?</li><li>Are you willing to work in the night shift job (9 pm to 6 am)?</li></ul>Work Location: On the road

Operations Manager (Night shift job)

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