it operations support

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as an IT Operations &amp; Support Engineer - Mainframe Technologies .
The IT Operations &amp; Support Engineer - Mainframe Technologies will restore normal IT service operations within agreed service levels and business priorities and minimise the adverse impact on business operations for Emirates Group and External Clients. As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests.
In this role, you will:
<ul><li>Address and resolve customer issues to provide a superior service to our internal and external customers. Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
</li><li>Analyse reported incidents and provide solutions to the users, enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
</li><li>Update the status of an incident or service request in the tool. Ensure they hold up-to-date information before taking action on any incident or service request. Ensure that the tool and relevant team are updated.
</li><li>Set expectations for the customer based on agreed SLOs (timeframes and format).
</li><li>Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. Liaise with problem management to provide a more permanent solution to problems. To proactively identify &amp; highlight issues to reduce the possibility of system downtime for users.
</li><li>Ensure deployment projects are carried out using best practices or Project Management, as outlined in the departmental Work practices. Satisfaction Customer feedback must be obtained after every project.
</li><li>Liaise with vendors, IT coordinators, and other IT teams to ensure high system availability.
</li><li>Adhere to IT policy, Standards &amp; procedures and the audit &amp; finance regulations.
</li><li>Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role you must meet the below requirements:
<ul><li>Bachelors degree or (12 + 3 or equivalent).
</li><li>4 years experience in Information Technology.
</li></ul>Knowledge/Skills:
<ul><li>Operational and Support experience in Mainframe technology IBM Z series IBM Storage OS390 LPARs.
</li><li>Practitioner/Professional level certification in IBM zOS.
</li><li>Experience with mainframe related tools and utilities like TSOISPF RACF or zOS Connect.
</li><li>Experience in monitoring consoles for any critical alerts and responding to the WTORs.
</li><li>Monitoring critical batch job analysing late jobs and fixing job abends and take corrective actions.
</li><li>Working experience in Observability platforms like Splunk Zabbix AppDynamics.
</li><li>Working experience in ITSM tools like ServiceNow. Thorough understanding of ITIL framework.
</li><li>Experience in the computer and communication industry as a support engineer dealing with application support.
</li><li>Ability to think around issues and look at the broader picture to provide solutions through a variety of problem solving techniques.
</li>Experience working in Service desk - Incident Management Problem Management Infrastructure Operations domains. 
<li>
</li></ul> 
Join our Technology Command Center (TCC) where you will serve as the nerve center of our IT operations, operating 24/7 to drive major incident management and resolution. Our TCC team manages real-time technical and business communications, ensuring rapid responses to IT crises and critical issues. We provide specialized CritSit support for applications facing recurring failures and maintain meticulous monitoring of TCC operations to uphold optimal service levels.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

IT Operations & Support Engineer

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT
thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT
professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge
information and technology team as an IT Senior Operations &amp; Support Engin eer - Middleware support .
As an IT Senior Operations &amp; Support Engineer - Middleware support you will analyse, support, and resolve complex incidents raised both internally and externally,
and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT
Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
In this role, you will:
<ul><li>Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs) Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
</li><li>Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
</li><li>Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability.
</li><li>Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
</li><li>Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
</li><li>Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
</li><li>Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
</li><li>Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
</li><li>Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
</li><li>Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Degree or honours (12+3 or equivalent).
</li><li>2+ years of experience in Information Technology.
</li></ul>Knowledge/Skills:
<ul><li>Integration product support experience in TIBCO, SOLACE, WebSphere MQ.
</li><li>Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE, KONG), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
</li><li>Practical hands-on experience with observability platforms like Splunk, Dynatrace, Zabbix, AppDynamics, Datadog, and cloud platforms such as AWS and Azure.
</li></ul>Join our Technology Command Center (TCC) where you will serve as the nerve center of our IT operations, operating 24/7 to drive major incident management and resolution. Our TCC team manages real-time technical and business communications, ensuring rapid responses to IT crises and critical issues. We provide specialized CritSit support for applications facing recurring failures and maintain meticulous monitoring of TCC operations to uphold optimal service levels.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

IT Senior Operations & Support Engineer

Trax courier & Logistics

Key Responsibilities:<ul><li>Provide IT support for courier operations systems (shipment tracking, delivery apps, etc.)</li><li>Troubleshoot hardware, software, and network issues at warehouse and office</li><li>Maintain attendance machines, scanners, printers, and other operational devices</li><li>Support riders and operations team with mobile app / system issues</li><li>Ensure smooth connectivity between branches and head office</li><li>Manage system backups, user accounts, and basic IT security</li></ul>Requirements:<ul><li>Strong knowledge of Windows OS, networking, and hardware</li><li>Experience with LAN/WAN, routers, and troubleshooting</li><li>Familiarity with courier/logistics software is a plus</li><li>Good communication and problem-solving skills</li><li>Ability to work under pressure in operational environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Engineer

Varex Imaging

<div>To apply to a Varex Imaging position, please create an account and sign-in.
CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account.<h2 class="jobSectionHeader">
Summary</h2>
The Desktop Support provides desktop support services for end users across the organization. This role is responsible for troubleshooting common to moderately complex hardware, software, connectivity, account, peripheral, and endpoint issues while supporting day-to-day IT operations. 
 
This position is suited for an experienced desktop support technician who can work independently on routine and intermediate support requests, follow established processes, document work clearly, and escalate more complex issues when appropriate.<h2 class="jobSectionHeader">
Job Description</h2>
Key Responsibilities
<ul><li>Provide day-to-day desktop support for hardware, software, peripherals, printers, remote access, and enterprise applications.</li><li>Troubleshoot common and moderately complex issues related to Windows 10/11, Microsoft 365, authentication, network connectivity, endpoint performance, and business applications.</li><li>Assist with user account, device, and access-related support using approved tools and procedures.</li><li>Support walk-up, remote, and general desktop support activities.</li><li>Perform endpoint imaging, provisioning, deployment, repair coordination, and device recovery tasks.</li><li>Support endpoint backup solutions through participation in backup enrollment, setup, and validation using approved tools.</li><li>Support virtual desktop (VDI) environments including VDI provisioning and basic troubleshooting.</li><li>Support software installations and updates, through desk-side support or using supported tools including RMM pushes and software portals.</li><li>Participate and execute regular patching activities, including monthly OS and application patching, remediation, compliance tracking, and patching success.</li><li>Proactively identify recurring endpoint issues and contribute to improving system reliability and performance</li><li>Act as Tier 2 escalation support for endpoint-related issues and resolve moderately complex problems independently</li><li>Escalate complex, recurring, or high-impact issues to senior technicians or other IT groups when needed.</li><li>Create and update knowledge base articles, troubleshooting notes, and support documentation.</li><li>Maintain accurate ticket documentation, communicate clearly with end users, and follow established SLA and escalation processes.</li><li>Assist with project work such as device refreshes, software rollouts, hardware deployments, and site support activities.</li></ul> 
Required Qualifications<ul><li>3+ years of experience in desktop support, service desk support, EUC support, IT operations, or a related technical support role.</li><li>Experience troubleshooting Windows 10/11, Microsoft 365, endpoint hardware, printers, peripherals, remote support tools, and common enterprise applications.</li><li>Experience with endpoint management platforms such as Intune, SCCM, ManageEngine Endpoint Central, Tanium, or similar.</li><li>Working knowledge of Active Directory, Entra ID/Azure AD, user and device administration, authentication, VPN, and basic network troubleshooting.</li><li>Experience with endpoint lifecycle activities such as imaging, provisioning, deployment, refresh, repair, and recovery.</li><li>Experience using ticketing platforms such as ServiceNow, Jira Service Management, or similar.</li><li>Understanding of IT support practices including incident management, request fulfillment, escalation, SLA adherence, and knowledge management.</li><li>Strong customer service, communication, documentation, organization, and troubleshooting skills.</li><li>Ability to work independently on assigned tickets and escalate appropriately when additional support is needed.</li></ul> 
Preferred Qualifications<ul><li>Experience with software deployment, patching, device compliance, or endpoint inventory reporting.</li><li>Basic PowerShell or scripting experience.</li><li>Experience supporting Microsoft Teams Rooms, conference rooms, or AV systems.</li><li>Experience supporting multi-site, enterprise, manufacturing, healthcare, finance, or other operationally complex environments.</li><li>Experience with IT asset management or hardware lifecycle support.</li><li>CompTIA A+, Network+, Microsoft, ITIL Foundation, or similar certifications.</li></ul>
Typical Education and Experience<ul><li>
Associate's degree or equivalent</li><li>
3 - 5 years of related experience</li></ul>
Time Type:
Full time
Job Type:
Regular
Work Shift:
First Shift
Pay Rate Type:
Hourly
Benefits and Perks 
Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.<ul><li>
Medical Insurance</li><li>
Dental/Vision</li><li>
10 Paid Holidays</li><li>
PTO</li><li>
Employee Stock Purchase Plan</li><li>
401K match</li><li>
Paid Parental Leave</li><li>
Short &amp; Long-Term Disability and Life Insurance</li><li>
Competitive Pay</li><li>
Flexible Schedules</li><li>
Variety of Shift Options</li><li>
Free Safety Shoes</li><li>
Friendly Work Environment</li><li>
On-site Cafeteria, Company Nurse, Credit Union, and Gym</li><li>
Free Coffee and Soda</li><li>
Tuition Reimbursement</li><li>
Employee Referral Program</li><li>
Career Advancement Opportunities</li><li>
Employee Discounts</li><li>
EV Charging Stations</li></ul>
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.</div>

Desktop Support

Talent 360 ME

<div>
 We are seeking a skilled and proactive
 
 IT Manager - F&amp;B Operations
 
 to oversee and manage the information technology infrastructure and systems that support our Food &amp; Beverage operations. This role involves ensuring the reliability, security, and efficiency of IT systems while aligning technology initiatives with business goals in the F&amp;B sector.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and maintain IT infrastructure, applications, and networks supporting F&amp;B operations
 </li>
 <li>
 Implement and support point-of-sale (POS) systems, inventory management, and other specialized F&amp;B software solutions
 </li>
 <li>
 Ensure data security, backup, and disaster recovery processes are in place and tested regularly
 </li>
 <li>
 Coordinate with vendors and service providers to ensure effective procurement and maintenance of IT equipment and software
 </li>
 <li>
 Lead IT projects related to F&amp;B operations, from planning through deployment and support
 </li>
 <li>
 Provide technical support and training to end-users across F&amp;B departments
 </li>
 <li>
 Monitor system performance, troubleshoot issues, and optimize technology solutions to enhance operational efficiency
 </li>
 <li>
 Develop and enforce IT policies, procedures, and governance tailored to F&amp;B operations
 </li>
 <li>
 Stay updated with the latest IT trends and innovations relevant to the Food &amp; Beverage industry
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or related field
 </li>
 <li>
 5+ years of experience managing IT operations, preferably within the Food &amp; Beverage industry
 </li>
 <li>
 Strong knowledge of POS systems, inventory management software, and other F&amp;B technology platforms
 </li>
 <li>
 Experience with network administration, cybersecurity, and data management
 </li>
 <li>
 Excellent problem-solving and communication skills
 </li>
 <li>
 Ability to lead IT projects and collaborate with cross-functional teams
 </li>
 <li>
 Strong organizational and multitasking abilities
 </li>
 <li>
 Familiarity with IT compliance and regulatory requirements related to F&amp;B operations
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Social &amp; Medical Insurance
 </li>
 </ul>
</div>

IT Manager - F&B Operations

GenieMan Digital Operations & IT Services

Job Title: Network Support Technician (IT Network Support / Network Engineer &ndash; Junior)Job SummaryWe are looking for a skilled and motivated Network Support Technician to join our technical operations team in Kuwait City. This role is ideal for someone passionate about IT infrastructure, troubleshooting, and maintaining stable and secure network systems.You will support daily network operations, assist in resolving connectivity issues, and help ensure smooth performance across company systems and client environments.If you enjoy problem-solving, working with routers, switches, and network tools, and want to grow your IT career in a structured environment, this opportunity is for you.Key Responsibilities<ul><li>Monitor, maintain, and troubleshoot LAN/WAN network systems</li><li>Provide technical support for network connectivity issues</li><li>Configure routers, switches, firewalls, and access points</li><li>Assist in installing and upgrading network hardware and software</li><li>Diagnose and resolve network performance and security issues</li><li>Support IT infrastructure projects and system deployments</li><li>Maintain documentation of network configurations and incidents</li><li>Collaborate with IT support and system administration teams</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>1&ndash;3 years of experience in network support or IT support role</li><li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)</li><li>Familiarity with routers, switches, and firewall systems</li><li>Knowledge of troubleshooting tools and network monitoring systems</li><li>Strong problem-solving and analytical skills</li><li>Good communication skills in English</li><li>CompTIA Network+ or CCNA certification is a plus</li></ul>Work Details<ul><li>Schedule: Full-time</li><li>Location: On-site in Kuwait City</li></ul>About the CompanyGenieMan Digital Operations &amp; IT Services is a technology-focused support organization providing IT infrastructure assistance, network support, and digital operations services. We help businesses maintain reliable systems and efficient technical operations through structured and professional IT support solutions.Why Work With Us<ul><li>Hands-on experience with real IT infrastructure environments</li><li>Opportunities to grow into senior network or system engineering roles</li><li>Supportive technical team environment</li><li>Exposure to modern networking tools and systems</li><li>Stable, structured full-time position</li></ul>Apply NowIf you are passionate about networking, troubleshooting, and IT systems, apply today and join our growing technical team in Kuwait City.Pay: KD750.000 - KD1,200.000 per monthWork Location: In person

Network Support Technician

PALMS AGRO PRODUCTION

<div><div>Responsibilities:</div><ul><li>
 Provide technical support for end-user devices and standard applications</li><li>
 Troubleshoot hardware, software, and connectivity issues</li><li>
 Handle IT incidents and service requests within defined SLAs</li><li>
 Monitor daily IT operations and ensure service availability</li><li>
 Support LAN/Wi-Fi connectivity and basic network issues</li><li>
 Monitor and manage basic server operations as assigned</li><li>
 Monitor backup processes and report any failures</li><li>
 Maintain IT assets inventory and device lifecycle tracking</li><li>
 Prepare and configure devices for new users (onboarding)</li><li>
 Ensure endpoint security policies and updates are applied</li><li>
 Maintain documentation and prepare periodic IT reports</li><li>
 Coordinate with vendors and assist in IT-related tasks and projects</li></ul><div>
Requirements:</div><ul><li>
 Bachelor&rsquo;s degree in IT or related field (or equivalent experience)</li><li>
 2&ndash;5 years of experience in IT operations or a similar role</li><li>
 Good knowledge of Windows OS and common business applications</li><li>
 Basic understanding of networking and troubleshooting</li><li>
 Experience with user support, devices, and IT operations</li><li>
 Fluency in English is required</li><li>
 The Hindi language is an advantage</li><li>
 Experience in a GCC environment is preferred</li><li>
 Good communication and problem-solving skills</li></ul></div>

IT Operations Specialist

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