it quality assurance analyst

Supportstraw Technologies Private Limited

Location: Ghatkopar West, Mumbai Work Days: Monday - Saturday (6 days a week) Shift Timings: 10:00 am - 7:00 pm IST Salary Range: From Rs. 20,000 to Rs. 22,000 per monthCompany Overview: Datastraw is committed to delivering exceptional backend support to our clients, ensuring seamless operations across various channels. Our mission is to leverage technology to enhance the efficiency and effectiveness of our services.Job Description: We are seeking a proactive Trainer &amp; Quality Assurance Analyst to join our team and help us maintain high standards of performance and customer satisfaction.Responsibilities: &#9679; Conduct onboarding training for new hires across support and voice processes. &#9679; Develop and update training materials, SOPs, and knowledge bases. &#9679; Maintain training records and track the progress of new hires. &#9679; Identify training needs based on performance trends and quality assessments, implementing corrective actions where necessary. &#9679; Organise refresher training sessions based on process updates or performance gaps. &#9679; Monitor agent performance across voice and non-voice channels to meet KPIs. &#9679; Ensure prompt, professional communication across calls, chats, and emails. &#9679; Use AI tools to streamline workflows and improve efficiency. &#9679; Conduct audits and provide feedback to ensure compliance with company standards. &#9679; Collaborate with stakeholders to identify improvement areas and training needs. &#9679; Generate performance reports with actionable insights and recommendations. &#9679; Manage quality assurance processes to uphold excellence. &#9679; Utilize Google Workspace for documentation and reporting. &#9679; Stay updated on industry trends and AI advancements to enhance practices.Requirements: &#9679; Proven experience as a Trainer/ Quality Analyst/ SME or in a similar role for a year and above. &#9679; Excellent communication skills, both verbal and written. &#9679; Proactive attitude with a strong ability to take ownership and accountability. &#9679; Good understanding of technology and ability to implement tech solutions into processes. &#9679; Familiarity with AI tools and their application in quality assurance is a plus. &#9679; Strong analytical skills and attention to detail. &#9679; Ability to work collaboratively in a team environment.What We Offer: &#9679; Opportunity to work with a diverse range of clients across industries, including exposure to the rapidly growing D2C (Direct-to-Consumer) businesses. &#9679; Collaborate closely with management, gaining insights into strategic decision-making and day to day business operations. &#9679; Opportunity to work with cutting-edge technology and AI tools. &#9679; A collaborative and dynamic work environment. &#9679; Professional growth and development opportunities.Note: The job description is a general outline and subject to change based on company requirements.Job Types: Full-time, PermanentPay: &#8377;240,000.00 - &#8377;264,000.00 per yearBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Ability to commute/relocate:<ul><li>Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you currently based in Mumbai or comfortable working in a hybrid setup from Ghatkopar West, Mumbai?</li><li>Which tools or platforms have you used for performance monitoring or quality audits?</li><li>Tell us about a time you used data or performance reports to suggest process improvements or training interventions.</li><li>What&rsquo;s one quality metric you always track while reviewing an agent&rsquo;s performance?</li></ul>Experience:<ul><li>Quality assurance: 1 year (Preferred)</li><li>Customer support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

Trainer & Quality Assurance Analyst

SoFi

<div><div>Employee Applicant Privacy Notice

Who we are:
<div>
Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
</div></div>
The role

The Quality Assurance Analyst works cross-functionally with business units across Operations to help ensure adherence to policies, procedures and compliance expectations. The QA 
Analyst serves as a Subject Matter Expert and proactively supports their assigned business units with data analytics, recommendations and proposed action plans to maintain 
performance.

What you'll do:
<ul><li>Oversee quality assurance testing, including organizing and delivering monthly analysis data to senior leadership across various business units</li><li>Support and maintain quality assurance evaluation forms, documents, and Standard Operating Procedures</li><li>Analyze and understand root causes of poor member experience and partner across the organization to drive change</li><li>Proactively identify risks and opportunities within each business unit, addressing and/or escalating issues to stakeholders and business unit leaders</li><li>Understand and interpret processes within each SoFi product to recommend appropriate control points to ensure safety and soundness of functionality</li><li>Develop and implement strategy for evaluation, including the following focus areas: testing methodology, standard operating procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis)</li><li>Partner with PMO and Engineering on automation and enhancements to processes</li><li>Assess project risks, identify contingency actions, and develop/manage a risk plan</li><li>Communicate ongoing evaluation and project performance with key stakeholders and business leadership</li></ul>
<ul><li>Establish and maintain an effective feedback loop with stakeholders and business unit leaders</li><li>Maintain an awareness of and act in accordance with team goals and business unit policies</li><li>Support special projects and seek efficiencies within QA processes</li><li>QA production support when necessary</li></ul>

What you'll need:
<ul><li>Must have previous SoFi QA, Home Loans, Review, MET or Money experience</li><li>Self-motivated and able to work independently applying analytical skills required to manage reviewing tasks</li><li>Strong understanding of lending and financial services, including operations and compliance</li><li>Understanding of statistical and targeted loan sampling concepts</li><li>Good communication skills</li><li>Ability to work independently, self-motivated</li><li>Ability to work and accomplish goals with minimal supervision</li><li>Ability to multi-task and manage competing priorities</li><li>Must be detail oriented with an ability to work in a fast-paced environment</li><li>Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)</li></ul><div><div>
Compensation and Benefits</div>
<div>The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.</div>
<div></div>
<div>To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!</div>
<h5 class="jobSectionHeader">SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</h5>
<h5 class="jobSectionHeader">The Company hires the best qualified candidate for the job, without regard to protected characteristics.</h5>
<h5 class="jobSectionHeader">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</h5>
<h5 class="jobSectionHeader">New York applicants: Notice of Employee Rights</h5>
<h5 class="jobSectionHeader">SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.</h5>
<h5 class="jobSectionHeader">Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</h5>
<div>Internal Employees</div>
<div>If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div></div>

Quality Assurance Analyst, Reporting and Analytics

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

Pipeline Gurus

<div>
 At Pipeline Gurus, our commitment to excellence is reflected in every aspect of our Sales-as-a-Service operations. To uphold our high standards, we are looking for a detail-oriented
 
 Sales Quality Assurance Analyst
 
 to join our team. In this role, you will be responsible for assessing and analyzing our sales processes and interactions to ensure that our sales representatives meet and exceed quality standards. You will provide insights and recommendations based on your analysis to enhance effectiveness, improve the customer experience, and support the growth of our clients.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct regular evaluations of sales calls and communications to assess adherence to established quality standards and best practices
 </li>
 <li>
 Develop and maintain a systematic review process for monitoring sales interactions, ensuring compliance with company policies and procedures
 </li>
 <li>
 Analyze data and provide feedback to sales representatives and management regarding strengths and areas for improvement
 </li>
 <li>
 Collaborate with the training team to develop targeted training programs based on identified skill gaps and quality issues
 </li>
 <li>
 Generate reports and dashboards to track quality metrics, highlighting trends and performance indicators for sales teams
 </li>
 <li>
 Identify opportunities for process improvements and contribute to the development of quality initiatives aimed at enhancing sales performance and customer satisfaction
 </li>
 <li>
 Stay updated on industry trends and changes in sales methodologies to continuously benchmark and improve quality standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 2+ years of experience in sales quality assurance, sales analysis, or a similar role
 </li>
 <li>
 Strong analytical skills with the ability to interpret data, generate insights, and inform decision-making
 </li>
 <li>
 Excellent attention to detail and a commitment to maintaining high-quality standards
 </li>
 <li>
 Experience with CRM systems and sales analysis tools
 </li>
 <li>
 Excellent communication skills, both written and verbal, with the ability to provide constructive feedback
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Proactive approach to problem-solving and process improvement
 </li>
 </ul>
</div>

Sales Quality Assurance Analyst

Waltonen Engineering

<div>Waltonen Engineering is seeking a Quality Analyst to join our team! 
 
Responsibilities<ul><li>
Review finished products to ensure that all specifications and contractual requirements have been met and that component accountability is complete.</li><li>
Review special process certifications for compliance to customer requirements.</li><li>
Review final inspection reports of details, sub-assemblies, and final assemblies.</li><li>
Review and approve Tool Inspection Records, FAI reports, CofC documents, and compile final customer inspection packages.</li><li>
Follow the companies&rsquo; document control protocols per the Quality Management System.
</li><li>Support manual inspection utilizing micrometers, calipers, etc. to ensure the integrity of the components as needed.</li><li>
Maintain knowledge of customer and industry standards and specifications.</li><li>
Serve as the primary liaison contact and support for customer quality representatives and source inspectors.</li><li>
Stay current and up to date on customer quality clauses and standards which may require online accounts.</li><li>
Physical review of tooling, tool ID, torque striping/bugging, proof load witnessing, vacuum, etc.</li><li>
Problem investigation and resolution in accordance with Nonconformance/Corrective Action Processes, Quality Manager, Build Lead, Program Manager, etc.
</li><li>Provide support to the build team, project managers, and other stakeholders by interpreting GD &amp; T specifications and ensuring compliance with identification, paint, coating, welding, and testing requirements in accordance with customer standards.
</li><li>Any additional duties as reasonably assigned by management</li></ul>
Qualifications<ul><li>
Minimum of High School Diploma/GED required.</li><li>
Minimum of 3 years&rsquo; experience in a quality assurance buyoff/engineering position or in aerospace and/or aerospace tooling industry.</li><li>
Proficient in Microsoft Office (Word, PowerPoint, Excel) and Adobe tools, ensuring timely and accurate creation of professional materials.</li><li>
Ability to effectively handle tasks in a fast- paced environment</li><li>
Able to work overtime and weekends when necessary.</li></ul>
Preferred Qualifications<ul><li>
Familiar with AS9100 and/or ISO9001 Quality Management Systems</li><li>
Proficient in GD &amp; T interpretation.</li><li>
Confident in leading processes, projects and looks for opportunities to improve current processes.
</li><li>Ability to collaborate with the management team to help drive performance and efficiencies.
</li></ul>Benefits<ul><li>
Medical, Dental &amp; Vision Insurance</li><li>
Vacation and Holiday pay</li><li>
Employer matching 401K</li><li>
Overtime Pay: Time and a half after 40 hours</li><li>
Hybrid work schedule after 90 days for eligible positions</li><li>
Tuition Reimbursement</li><li>
Flexible Spending Programs (FSAs)</li><li>
Short-Term &amp; Long-Term Disability Insurance</li><li>
Employee Referral Program</li><li>
Additional Voluntary Benefit Programs</li><li>
Off-site company events &amp; Employee Luncheons</li></ul> 

Who are we? 
 
Founded in 1957 and proudly 100% U.S.-owned, Waltonen has deep roots in Warren, Michigan, and a strong commitment to supporting our local community. As a trusted engineering company, we serve the automotive, aerospace, and defense industries with precision, innovation, and integrity. Our team takes pride not only in the work we do, but in the positive impact we make&mdash;both in the industries we serve and in the community we call home. 
Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap.
fRYF2ZMrHW</div>

Quality Assurance Analyst

3MD Inc.

<div>*Full Time on-site requirement in Denver, CO* 
Benefits
 U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.<div></div><div> 
Summary of Position:
The IT Quality Assurance plans, executes, and completes the analysis of IT-quality-related issues along the Software Development Life Cycle (SDLC) and deliverables. Assists in identifying, evaluating, and monitoring processes, systems, and procedures to meet IT-quality requirements and Internal Audit findings. Ensures that the quality of the delivered products is aligned with the Quality Assurance methodology.
Essential Functions:<ul><li>
Design, Develop, and Execute test cases and test suites focusing on efficiency and maintainability while ensuring the highest in quality standards</li><li>
Collaborate closely with Software Development Engineers in Test to maximize re-usable automation scripts.</li><li>
Perform exploratory testing beyond defined test methods with a focus on efficiency and risk mitigation</li><li>
Consult and advise management regarding software readiness and critical issues</li><li>
Create strategic core test plans encompassing functional, regression, and smoke tests with meaningful test steps and expected results based on functional requirements and User Stories</li><li>
Review and reconcile project deliverables aligned with strategic IT-quality standards</li><li>
Conceptualize, document, and communicate solutions concerning IT-Quality</li><li>
Requires competency in customer focus, change &amp; innovation, strategic thinking, relationship building &amp; influencing talent management, results focus, and inspirational leadership</li><li>
Demonstrates working knowledge of Software Development Life Cycle (SDLC) methodology (processes, and deliverables) and can work with the process and application teams to identify and close the gaps concerning IT-quality issues as well as provide metrics for monitoring purposes and measures of success</li><li>
Demonstrates knowledge to conceptualize, document, and communicate solutions concerning IT-Quality issues</li><li>
Ensures review of Quality Assurance documentation for accuracy, feasibility, consistency, and completeness.</li><li>
Executes initiatives to improve processes, procedures, and tools for IT-quality purposes utilized by the cross-functional teams</li><li>
Creates and delivers articulate and effective oral presentations to a variety of audiences, large or small, internal, or external</li></ul>
Competencies:<ul><li>
Ensures Accountability</li><li>
Tech Savvy</li><li>
Communicates Effectively</li><li>
Values Differences</li><li>
Customer Focus</li><li>
Resourcefulness</li><li>
Drives Results</li><li>
Plans and Prioritizes</li><li>
Decision Quality</li><li>
Self-Development</li></ul>
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25 lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:<ul><li>
High School Diploma or general equivalent</li><li>
3+ Years of Experience</li></ul>
Qualifications:<ul><li>
3 years minimum experience with a formal SDLC</li><li>
3 years minimum experience creating SDLC deliverables (Requirements, Functional, Design, and Test Requirements Specification Documents Management and communication of project status, budgets, and risk registers</li><li>
Ability to analyze and solve complex problems quickly and creatively</li><li>
Experience with client-server systems and understanding the types of issues that may arise</li><li>
Ability to learn quickly in a dynamic environment</li><li>
Excellent oral, written, and interpersonal communication skills</li><li>
Self-motivated and team player</li><li>
Ability to handle multiple tasks and priorities</li></ul>
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,</div></div>

IT Quality Assurance - DTS

TikTok

Global Operations
 
ADSEO Quality Assurance Analyst, English - Austin
 
Location
 :
 
Austin
 
Employment Type
 :
 
Regular
 
Job Code
 :
 
A50217
 
Responsibilities
 
About the team: 
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community
 
Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.
 
The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams.
 They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role.
 
Responsibilities
 <ul>
<li>Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.</li>
<li>Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.</li>
<li>Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.</li>
<li>Perform daily audits and provide analysis of errors and feedback to respective teams.</li>
<li>Compile & deliver regular performance data reports to SME & management teams as required.</li>
<li>Conduct regular RCA escalations through the relevant process.</li>
<li>Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.</li>
<li>Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.</li>
<li>Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.</li>
<li>Be able & willing to support or backfill temporary gaps in market support.</li>
<li>Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.</li>
<li>Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.</li>
<li>Design/help to design a training plan and implement it according to the timeline</li>
<li>Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.</li>
</ul>
Qualifications
 
Minimum Qualifications: 
<ul>
<li>Bachelor's degree and above or equivalent experience in a short video product user industry.</li>
<li>Minimum 1-year QA relevant experience in trust and safety or policy in a major tech or media company.</li>
<li>High proficiency in English is required as the role requires written and spoken communication with English markets, and it is also the working language.</li>
<li>Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.</li>
<li>Familiar with the business logic of labeling and working mode of the upstream and downstream teams.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.</li>
<li>Familiarity with Microsoft Office Suite (PPT / Excel / Word).</li>
<li>Familiarity with machine learning and content understanding.</li>
<li>Solid presentation, communication and interpersonal skills.</li>
</ul>
Job Information
 
About TikTok
 
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
 
​
 
Why Join Us
 
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
 
​
 
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
 
​
 
​
 
Diversity & Inclusion
 
​
 
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
 
​
 
Trust & Safety
 
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
 
​
 
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
 
​
 
TikTok Accommodation
 
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
 
https://tinyurl.com/RA-request

ADSEO Quality Assurance Analyst, English - Austin

Search 10000+ It quality assurance analyst jobs near you this October. New roles added regularly across leading industries. Apply today.