it quality assurance analyst

The MIL Corporation

<div><div><div><div><div>Clearance Required:
</div><div>Ability to Obtain a Top Secret</div>
</div><div><div>Education Required:
</div><div>BA/BS</div>
</div><div><div>US Citizenship:
</div><div>Required</div>
</div>
</div></div><div>Summary
The MIL Corporation seeks an IT Quality Assurance, Senior Analyst to support a Federal Government client in Washington, DC.
This position currently requires an on-site schedule. Schedule is subject to change based on company/contract requirements.
Responsibilities<ul><li>
Develop and execute test scripts to support the functional test groups</li><li>
Support development of other testing reporting systems using HTML and SQL queries</li></ul>
Required Qualifications<ul><li>
5+ years of relevant work experience</li><li>
Experience with automated software testing tools, including HP Unified Functional Test</li><li>
Experience with Power Platform tools (Power BI, Power Automate, Power Apps)</li><li>
Experience with developing software test cases, automated tests scripts, and test data</li><li>
Experience with ad-hoc manual software testing</li><li>
Knowledge of software test methodologies and best practices</li><li>
Expertise with Microsoft Office (Word, Excel, PowerPoint, Outlook)</li></ul>
Desired Qualifications<ul><li>
Knowledge of Federal accounting/financial management policies, practices, operations, and procedures</li><li>
Experience with CGI Federal's Momentum accounting package and/or with PeopleSoft applications</li><li>
Experience with coding in VB script and PowerShell and strong knowledge of SQL</li><li>
Experience with HTML, CSS and web development</li></ul>
Education
Bachelor's degree in Computer Science, Accounting or a related field such as Business Administration
Clearance
All applicants for this position must be able to obtain and maintain a Top Secret clearance; please note that the clearance process takes into account financial background aspects.
Compensation
The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.
For this position, the projected compensation range is $90,000 - $110,000 per year. This estimate represents the typical salary range and is just one part of MIL&rsquo;s complete compensation package. Final salary for this position is determined based on factors such as individual qualifications, education, experience, and contractual limitations. Learn more on the MIL Careers page.
Why MIL?
The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology &ndash; and we are looking for candidates like you! MIL offers opportunities for professionals at all stages of their careers, from early-career candidates to experienced industry professionals. We are known for a collaborative, people-first culture where employees are supported, valued, and encouraged to grow. This commitment to our people and our work is reflected in the industry and workplace awards MIL has received over the years.<ul><li>
2021 - 2024, Top Workplaces USA award (Energage)</li><li>
2017 - 2025 Top Workplaces Award, Greater Washington Area (The Washington Post)</li><li>
2018 - 2025 Certified Great Workplace, Great Place to Work&reg;<ul><li>
2021 - 2025, Best Workplaces in Consulting &amp; Professional Services&trade;</li><li>
2021 Fortune Best Workplaces for Millennials&trade;</li><li>
2018 Fortune, Great Place to Work: Best Place to Work for Diversity</li></ul></li><li>
2017, 2020 - 2025 Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)</li><li>
2025 Corporate Partnership Award, Association of Fundraising Professionals, Maryland Chapter</li><li>
2025 Moxie Award, GovCon Category</li><li>
2024 Patriot Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
</li><li>2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense</li><li>
2018, Above &amp; Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense</li></ul>
If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</div></div>

IT Quality Assurance, Senior Analyst

Zoot Enterprises

<div>
 
 Location: Bozeman, MT, 59718
 
 
 
 
 Job Description:
 
 
 
 The Quality Assurance Analyst position within the BA/QA Group is responsible for developing and supporting the planning, design, and execution of test plans and test scripts, and adhering to Zoot&rsquo;s Testing and QA processes. The Quality Assurance Analyst position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.
 
 
 For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting edge data sources to help reduce risk.
 
 
 Essential Job Functions:
 
 
 <ul>
 <li>
 Understand and adhere to Zoot&rsquo;s testing and quality assurance processes.
 </li>
 <li>
 Understand Zoot Capabilities and supported platform types in order to support the project team, Service Desk, and the client.
 </li>
 <li>
 Work with other departments to ensure high quality and timely releases.
 </li>
 <li>
 Work with Business Analysts to review and understand requirement specifications.
 </li>
 <li>
 Create detailed, comprehensive, and well-structured test plans and test cases that tie back to requirements specifications.
 </li>
 <li>
 Prioritize, plan, and execute testing activities.
 </li>
 <li>
 Identify, thoroughly document, and track defects.
 </li>
 <li>
 Work with clients during their user acceptance testing efforts.
 </li>
 <li>
 Continually support platforms through production.
 </li>
 <li>
 Constantly analyze and strive to improve Zoot&rsquo;s QA process, and propose recommendations for changes or additions to processes to Group Manager when applicable.
 </li>
 <li>
 Know and comply with Zoot&rsquo;s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
 </li>
 <li>
 Achieve a service-focused culture with emphasis on delivering on time, high quality solutions to internal and external customers.
 </li>
 <li>
 Other duties as assigned &ndash; it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervisor.
 
 
 
 </li>
 </ul>
 
 Education, Training, and Experience Requirements:
 
 
 
 <ul>
 <li>
 High School Diploma
 </li>
 <li>
 Bachelor's Degree in Computer Science, Management of Information Systems, Finance, or related field required.
 </li>
 <li>
 Previous experience and knowledge in developing and maintaining Quality Assurance policies required.
 </li>
 <li>
 Previous experience in Quality Assurance roles in software development or other related industries preferred.
 </li>
 <li>
 Previous experience utilizing JIRA preferred.
 </li>
 <li>
 Or, an equal combination of education and experience.
 
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 
 All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.
 
 
 
 Working Conditions | Work Hours | Location:
 
 
 
 This position will take place primarily in an office setting. It is expected that exempt employees, and specifically this position, regularly and consistently report to work, on-site at Zoot headquarters, during normal business hours. In order to optimize team performance, the work space for this position is typically a cubicle setting in an open space environment. It is expected that employees, and specifically this position, regularly and consistently report to work on-site at Zoot&rsquo;s headquarters and work between 40-45 hours per week. This will include working during Zoot&rsquo;s &ldquo;Core Hours&rdquo; which are between 9am-4pm Mountain Time Monday-Friday. This position may require travel. Occasional nighttime and weekend work is required within the position.
 
 
 
 Other Duties:
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.
</div>

Quality Assurance Analyst

Avantor

<div>
 
 The Opportunity
 
 
 
 At Avantor, people are the most important part of our success because they drive our global performance. That&rsquo;s why our Operations, Lab Services, Sales, and many other Avantor teams rely on our talent acquisition initiatives to attract, engage and hire the right talent. Avantor&rsquo;s Quality Assurance &amp; Quality Systems vertical is a crucial part of this mix, enabling all our internal teams worldwide to grow beyond their limits.
 
 
 The Quality Assurance (QA) Analyst is responsible for contributing to the performance of our Quality Management System (QMS), ensuring compliance to ISO standards/corporate policies and creating a culture of quality across the business. The QA Analyst is responsible for support functions related to the quality systems team, clerical and administrative support, data entry and other supporting functions to ensure maintenance of policies and procedures according to applicable regulatory requirements. The individual will be required to interpret customer purchase orders for quality obligations and will need to negotiate terms of those requirements. This position may also support or participate in the preparation and implementation of QA policies and procedures, perform and manage internal audits, assist or lead customer audits and regulatory inspections, resolve process flow issues, and ensure standards and safety regulations are observed. The QA Analyst must have excellent communication skills to document and perform QA activities, such as writing clarification letters, creating internal audit reports, managing root cause investigations of audit findings, preparing Corrective and Preventive Action reports (CAPA), communicating directly with customers, creating and administering internal training materials and collaborating among cross functional departments. The QA Analyst is an integral member of the site-based leadership team and will actively represent Quality at different facilities. The focus of the position is to develop, perform, manage and continuously improve quality assurance related activities in compliance with ISO and other related standards/guidance.
 
 
 This position reports into the Sr. Supervisor, Quality Systems and will be onsite at our Carpinteria, CA location.
 
 
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Education: High School diploma required. Bachelor&rsquo;s degree in science (Biology, Chemistry, Environmental, etc.) preferred or demonstrable evidence of job-related professional experience and/or strong internal knowledge of Avantor.
 </li>
 <li>
 Experience: 1-3 years of quality and/or contract management
 </li>
 <li>
 Experienced or certified internal auditor for ISO9001 and AS 9100 or related standards/guidance/regulations (ex. GxP, IPEC, etc.) preferred.
 </li>
 <li>
 Project management experience preferred.
 </li>
 <li>
 Experience in using quality management/problem solving principles, tools and methodologies (ex. Lean principals, Six Sigma, PDCA, Kaizen, etc.) preferred.
 </li>
 <li>
 Knowledge of SAP preferred.
 </li>
 <li>
 Proficient computer/Microsoft Office skills.
 </li>
 <li>
 Experience with Agile or similar QMS software preferred.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Strong knowledge of distribution, manufacturing, or production operations.
 </li>
 <li>
 Excellent communication skills (verbal and written); ability to effectively communicate with customers, registrars and Avantor associates of different levels.
 </li>
 <li>
 Strong organizational and time management skills, ability to prioritize work.
 </li>
 <li>
 Ability to document processes and lead consensus for standardization across Avantor network.
 
 
 </li>
 </ul>
 
 How You Will Create An Impact
 
 
 
 <ul>
 <li>
 Ensure purchase order contractual obligations are met for quality related aspects through review, interpretation, and negotiation.
 </li>
 <li>
 Root cause investigations related to customers&rsquo; complaints against quality process failures/nonconformances, issue CAPAs and ensure they are closed on time, create and issue formal customer responses, and verify CAPAs are properly implemented and effective.
 </li>
 <li>
 Prepare, participate and host Quality Assurance (QA) related activities (e.g., internal audits, continuous improvement activities, internal training, external audits from customers, registrars, regulatory agencies (e.g., FDA, DEA, etc.) and site tours.
 </li>
 <li>
 Create, review, and update controlled documents (Standard Operating Procedures (SOPs), Work Instructions, Forms, Training Materials).
 </li>
 <li>
 Identify and implement corrections or process improvements that will ensure the health and compliance of our QMS. Including participating in ABS events related to reduction of errors, process improvements, and improved customer experience.
 </li>
 <li>
 Support Lead Auditors with various problem-solving principles, tools and methodologies (e.g., Lean principals, Six Sigma, PDCA, Kaizen, etc.).
 </li>
 <li>
 Collect, manage and maintain quality data/records, prepare routine/special reports and interpret such information to assess the health of our QMS and make recommendation to management.
 </li>
 <li>
 Participate in the ongoing surveillance and recertification activities required to remain ISO Certified.
 </li>
 <li>
 This position is customer facing and often supports our commercial team. It includes, but is not limited to, preparing for and participating in routine customer calls/events (e.g., Quarterly Business Reviews, Quality Summits, Gemba Walks, etc.)
 </li>
 <li>
 Attend and participates in departmental and/or corporate events (e.g., Town Halls, Management Review Meetings, etc.) and may serves as the Subject Matter Expert for Quality to support various continuous improvement initiatives, projects, Kaizens, etc.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
 
 
 
 Why Avantor?
 
 
 
 
 Dare to go further in your career.
 
 Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
 
 
 The work we do changes people's lives for the better.
 
 It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
 
 We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.
 
 Apply today!
 
 
 
 
 Pay Transparency
 
 
 
 The expected pre-tax pay for this position is
 
 
 $69,000.00 - $110,975.00
 
 
 Actual pay may differ depending on relevant factors such as prior experience and geographic location.
 
 
 
 EEO Statement
 
 
 
 We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
 
 
 If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
 
 
 For more information about equal employment opportunity protections, please view the Know Your Rights poster.
 
 
 
 3rd Party Non-Solicitation Policy
 
 
 
 By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
</div>

Astrix

<div>
 Exciting Quality Assurance Analyst I development opportunity to work for a global leader dedicated to helping people see brilliantly. The largest device company in the world &ndash; with complementary businesses in Surgical and Vision Care
 
 
 
 Quality Assurance Analyst I
 
 
 Pay:
 
 22.50-27.50 DOE
 
 
 
 Contract
 
 : 1 year contract with extension or conversion potential
 
 
 
 Benefits:
 
 Medical, Dental, Holiday, PTO 401K matching
 
 
 
 First Shift
 
 (Mon&ndash;Fri, 6:45 AM &ndash; 2:45 PM)
 
 
 
 Second Shift:
 
 Monday - Friday 2:45PM to 10:45PM
 
 
 <ul>
 <li>
 Develop and implement quality assurance protocols for manufacturing and laboratory operations.
 </li>
 <li>
 Inspect raw materials, in-process components, and finished products to ensure compliance with quality standards and regulatory guidelines.
 </li>
 <li>
 Conduct audits, document non-conformities, and support corrective and preventive actions (CAPA).
 </li>
 <li>
 Collaborate with cross-functional teams to resolve quality issues, maintain accurate QA records, and monitor laboratory testing methods for accuracy and consistency.
 </li>
 <li>
 Provide training on QA procedures and stay current with industry standards and regulations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Quality Management, Engineering, Life Sciences, or related field.
 </li>
 <li>
 Experience in manufacturing or laboratory QA preferred. Knowledge of ISO, GMP, or GLP standards, strong analytical and organizational skills, and effective communication abilities.
 </li>
 <li>
 Familiarity with Quality Management Systems (QMS) is a plus.
 
 
 </li>
 </ul>
 This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!
 
 
 INDBH
 
 
</div>

Quality Assurance Analyst I

AMERICAN SYSTEMS

<div>Overview:
<div>
Now Hiring at AMERICAN SYSTEMS</div><div></div><div> 
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.</div><div></div><div> 
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.</div>
Responsibilities:
<div>
An Average Day:
</div><div>As a Quality Assurance (QA) Analyst I you will be responsible for assessing the quality of the performance of our end user Service Desk. In this role, you will monitor Service Level Agreement (SLA) metrics and assess technical accuracy, customer service performance, and conformity to company policies and procedures. You will also, assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for the overall program to enhance the customer experience. Additionally, in this position you will:</div><ul><li>
Participate in design of monitoring formats and quality standards.</li><li>
Perform monitoring and provide trend data to site management and Quality team.</li><li>
Use quality monitoring data management system to compile and track performance at team and individual level.</li><li>
Participate in customer and client listening programs to identify customer needs and expectations.</li><li>
Provide actionable data to various internal and external support groups as needed.</li><li>
Provide feedback to service desk team and managers.</li><li>
Prepare and analyze internal and external quality reports for management staff review.</li><li>
Communicate professionally with all levels of staff both internal and external.</li></ul>
Qualifications:
<ul><li>As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with8 U.S.C. 1324b(a)(2)(C).</li><li>
Must be able to pass federal background investigation and obtain a Public Trust.</li><li>
At least two (2) years of quality assurance or customer service experience in a contact center.</li><li>
Higher education, training, or certification in quality assurance is a plus.
</li><li>Excellent verbal, written and interpersonal communication skills.</li><li>
Outstanding customer service skills and dedication to providing exceptional customer care.</li><li>
Ability to work independently, self-motivator and self-starter.</li><li>
Focus on quality and customer service.</li><li>
Exceptional listening, time management, and analytical skills.</li><li>
Work effectively with people at all levels inside and outside of the Company.</li><li>
Creative ability &amp; writing proficiency.</li><li>
Ability to multitask and successfully operate in a fast paced, team environment.</li><li>
Adapt well to change and successfully set and adjust priorities as needed.</li><li>
Proficient with Microsoft Office (Word, Excel, Access, PowerPoint).</li></ul>
Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $20.00/Hr. - USD $29.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status</div>

Camping World

<div>Overview
The Quality Assurance &amp; AI Enablement Analyst is based in Englewood, CO and serves as a pivotal role within the Contact Center. This position is responsible for evolving our quality assurance from manual monitoring to data-driven sales enablement.
Moving beyond traditional call scoring, this position is focused on &quot;tuning&quot; our AI-driven QA intelligence tools (Balto), analyzing conversation trends, and empowering leadership with actionable insights. This role acts as a strategic partner to Supervisors, providing the specific data and &quot;coaching playlists&quot; they need to help Agents drive revenue growth and ensure exceptional customer experiences.
Ideal Candidate
The ideal candidate is an analytical thinker with a background in contact center operations who understands the nuance of sales and service conversations. They possess a unique blend of technical aptitude &ndash; for managing AI syntax and logic &ndash; and interpersonal skills for facilitating calibration sessions with leadership.
This individual does not just find problems; they curate solutions. They thrive in a metric driven environment and are dedicated to providing the tools necessary for the sales team to exceed premium generation and retention targets.
Responsibilities
AI System Optimization &amp; Logic Management<ul><li>
Own ongoing tuning of the AI Quality Assurance platform (e.g., Balto), including reviewing confidence scores, validating flagged interactions, and refining keyword logic to improve scoring accuracy.</li><li>
Maintain and optimize real-time agent guidance prompts to ensure alignment with current promotions, compliance requirements, and sales best practices.</li><li>
Identify and resolve false positives/negatives to improve system reliability and trust in performance data.</li></ul>
Supervisor Enablement &amp; Coaching Strategy<ul><li>
Translate QA data into actionable, data-driven coaching insights for Supervisors and leadership (e.g., identifying gaps in key sales behaviors such as closing techniques).</li><li>
Develop and maintain &ldquo;gold standard&rdquo; call libraries that exemplify best-in-class performance for training and coaching purposes.</li><li>
Track and report on individual and team performance trends, enabling informed decisions around coaching and training initiatives.</li></ul>
Calibration &amp; Quality Standards<ul><li>
Lead and facilitate regular calibration sessions with Supervisors and Managers to ensure alignment on quality standards and AI scoring methodology.</li><li>
Contribute to the design and continuous improvement of call monitoring frameworks, scorecards, and evaluation criteria.</li></ul>
Compliance &amp; Customer Insights<ul><li>
Monitor calls for adherence to regulatory requirements, including state insurance regulations and internal Do Not Call (DNC) policies; escalate risks as needed.</li><li>
Analyze Voice of the Customer (VOC) feedback alongside AI-driven sentiment analysis to identify trends, unmet needs, and opportunities for improvement.</li></ul>
Qualifications
Experience:<ul><li>
3+ years of call center experience, preferably in a sales, membership, or client-facing environment.</li></ul>
Work Environment Requirement:<ul><li>
Ability to work a hybrid schedule (3 days in-office, 2 days remote) at the designated contact center.</li><li>
Facilitate live calibration and strategy sessions with Sales Leadership to drive alignment on nuanced quality and scoring standards.</li><li>
Conduct side-by-side observations with agents to evaluate real-time AI guidance effectiveness and inform system tuning.</li><li>
Respond rapidly to emerging trends by participating in team huddles and adjusting AI prompts in real time.</li><li>
Collaborate directly with Supervisors to review complex calls and develop immediate, effective coaching strategies.</li></ul>
Technical Skills:<ul><li>
Experience with QA or speech analytics platforms (e.g., Balto, Verint, NICE) strongly preferred. Intermediate proficiency in Excel (pivot tables, data analysis) and Microsoft Word required.</li></ul>
Analytical Ability:<ul><li>
Strong listening and analytical skills with the ability to synthesize data into clear, actionable insights for leadership.</li></ul>
Communication Skills:<ul><li>
Excellent verbal, written, and interpersonal communication skills; ability to deliver objective, constructive feedback across all levels of the organization.</li></ul>
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.
Pay Range:
$50,700.00-$70,900.00 Annual
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental &amp; vision coverage! For more information please visit: www.mycampingworldbenefits.com<div>
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.</div></div>

Quality Assurance & AI Enablement Analyst

AARP

<div>
 
 Overview
 
 
 
 AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP&rsquo;s millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.
 
 
 The
 
 Quality Assurance Analyst
 
 handles complex and escalated cases, including those involving executive-level inquiries, Attorneys General, and the Better Business Bureau, received through all contact center channels. They provide member support services across all communication channels, including phone, email, written correspondence, and digital platforms. The analyst also analyzes data to create relevant, seamless, and memorable experiences for consumers, customers, employees, and members across all platforms, communications, and touchpoints.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Researches and resolves Better Business Bureau and Attorney General Cases sent to the Association as well as complex membership complaints escalated through the contact centers as well as items sent directly to leadership.
 </li>
 <li>
 Utilizes the Salesforce platform to ensure all service levels are met with superior quality and content of response.
 </li>
 <li>
 Gathers, extracts, and consolidates a variety of information and statistical data to prepare standard and ad hoc operational reports.
 </li>
 <li>
 Crafts well written, researched, and member focused responses for correspondence received by the Ombudsman team.
 </li>
 <li>
 Maintains excellent knowledge of initiatives, legislative positions and policies and can clearly and professionally communicate the organization&rsquo;s position both verbally and in writing.
 </li>
 <li>
 Participates in call calibration sessions with service providers to monitor and coach on the delivery of the consumer experience Responsible for employee membership accounts, including requests for gift memberships.
 </li>
 <li>
 Collaborates with contact center operations to provide feedback regarding emerging trends and identify potential opportunities for additional coaching to minimize future escalations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree and at least 4 years of experience in a dedicated customer service or communications environment, or an equivalent combination of specialized training and experience.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Ability to manage multiple tasks and priorities simultaneously in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving, analytical, and decision-making abilities.
 </li>
 <li>
 Ability to work independently and collaboratively within a team environment.
 </li>
 <li>
 Willingness to travel for provider site visits as needed.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and/or relevant certifications or licensure (e.g., insurance licenses).
 </li>
 <li>
 Formal training or experience with Artificial Intelligence (AI).
 
 
 </li>
 </ul>
 
 AARP will not sponsor an employment visa for this position at this time.
 
 
 
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Regular and reliable job attendance
 </li>
 <li>
 Effective verbal and written communication skills
 </li>
 <li>
 Exhibit respect and understanding of others to maintain professional relationships
 </li>
 <li>
 Independent judgement in evaluation options to make sound decisions
 </li>
 <li>
 In office/open office environment with the ability to work effectively surrounded by moderate nois
 
 
 </li>
 </ul>
 
 Hybrid Work Environment
 
 
 
 AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.
 
 
 
 Compensation And Benefits
 
 
 
 AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.
 
 
 
 Equal Employment Opportunity
 
 
 
 AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
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